SAPC MMPS Proposal Framework

P

Customer Logo

Confidential

Professional Services ProposalProfessional Services Proposal

ASAP Focus Methodology: Proposition Title

Presented to:

Contact Name

Contact Title

April 10, 2023

Copyright © 2023 SAP [Country] Inc. All rights reserved.Any reproduction, even partial, of this document is forbidden without written approval from SAP [Country].

This proposal is valid for 90 days.

NameConsulting DirectorSAP [Country]

Address 1Address 2Address 3

T: (XXX) XXX-XXXXF: (XXX) XXX-XXXXE: [email protected]

Customer Logo ASAP Focus Methodology - Proposition Title

Table of Contents

1. EXECUTIVE SUMMARY..................................................................................................1

1.1 Project Overview..............................................................................................1

1.2 Why SAP?.........................................................................................................2

2. PROJECT OVERVIEW............................................................................3

2.1 Introduction......................................................................................................3

2.2 Understanding of the Mandate.........................................................................3

2.3 Implementation Approach................................................................................3

2.4 Project Timeline...............................................................................................4

2.5 Critical Success Factors....................................................................................4

3. PROJECT SCOPE..................................................................................6

4. PROPOSED IMPLEMENTATION APPROACH............................................7

5. PROJECT RESOURCE SUMMARY............................................................8

6. PROPOSED PROJECT TEAM TRAINING APPROACH..................................9

7. PROPOSED END-USER TRAINING APPROACH.......................................10

8. PROJECT COSTS................................................................................11

8.1 Consulting Costs............................................................................................12

8.2 Project Team Training Costs (DELETE IF NOT REQUIRED)..............................12

8.3 End-User Training Costs (DELETE IF NOT REQUIRED)....................................13

8.4 Additional Services à la Carte (DELETE IF NOT REQUIRED)............................13

9. PROJECT ASSUMPTIONS....................................................................14

A.1 SAP History....................................................................................................15

A.2 Financial Stability...........................................................................................15

A.2.1 Financial Reports....................................................................................................15

A.2.2 Operational Statistics for 2002...............................................................................16

A.3 SAP <Country>, a Strong Local Presence......................................................16

Confidential


A.4 SAP Service Offering......................................................................................17

Confidential


Legal Disclaimer

The RFP and this response are not to be part of the specification of the SAP software or services to be licensed or obtained upon a successful and accepted bid by SAP nor in any way form part of SAP’s obligations to the Licensee. However, SAP acknowledges that, to the best of its information, knowledge, and belief, the descriptions of the SAP

software functionality and services and their applicability to the needs of the Licensee as indicated by the questions set out in the RFP are as described in SAP’s response. The foregoing is subject to the functionality of the SAP software as it

existed at the time of the review, SAP’s understanding of the Licensee’s requirements as described in the RFP, the business processes built into the SAP software, and SAP’s recommendation of such processes to the Licensee.

In addition, SAP proprietary information and any draft contract or contract entered into between the parties contain trade secrets, scientific, technical, and commercial information explicitly or implicitly supplied to the Licensee in confidence, the

disclosure of which can be reasonably expected to: (i) prejudice significantly the competitive position or interfere significantly with the economic and contractual interests of SAP and (ii) result in undue loss to SAP. The Licensee shall

refuse to disclose any of the terms of this response to RFP or any draft contracts or the appendices and schedules thereto, for which a request for access, or request for information has been made. The Licensee shall forthwith provide

notice to SAP of any request for access made by a third party.

Copyright 2023 SAP <Country>. All rights reserved.Neither this document nor any part of it may be copied or reproduced without the prior written consent of SAP <Country>

The information contained in this document is subject to change or revision without prior notice.This proposal is valid for one hundred and twenty [120] days.

SAP will be bound only by those terms and conditions that are agreed to in a formal agreement and final contract signed by SAP and the customer and not by the information or absence of information contained in this document.

Confidential


1. Executive Summary

WARNING:

This proposal framework is only supplied as an example. Use the standard proposal format if your country has one. In this case, insert the accompanying subdocuments (scope, assumptions, project plan, and so on) in your country’s proposal framework. If you use this framework, you must validate (legal implications) and actualize its content.

1.1 Project Overview

SAP [Country] is pleased to present [CUSTOMER NAME] with this proposal of professional services for the implementation of the mySAP ERP packaged solution, “the project.” The proposal is prepared based upon our intent is to provide [CUSTOMER NAME] with the consulting expertise required to implement SAP R/3 successfully in a cost-efficient manner.

It is our understanding that [CUSTOMER NAME] requested this proposal for SAP professional services for a better understanding and documentation of the services that can be provided to assist in achieving its overall objectives. The scope definition is based upon the scope sessions held on [DATE] and upon follow-up discussions.

The estimated price for a xx-week SAP R/3 implementation project at [CUSTOMER NAME] is $[TDB], which breaks down as follows:

Implementation XXX

Travel and expenses XXX

End-user training XXX

Project team training XXX

This price does not include the cost of the following:

SAP R/3 system hosting services

Configuration knowledge transfer

Business process reengineering

Organizational change management

Customizing end-user documentation

Customizing or instructor delivery of end-user training materials

Costs of internal ([CUSTOMER NAME]) resources

Confidential page 1 of 25


If you have any question or suggestions regarding this proposal, please contact our consulting manager.

1.2 Why SAP?

SAP Consulting offers best-in-class consulting, implementation, and optimization services to minimize risks and maximize return on investment.

“In the area of services, especially technical services and support, SAP is at least two to three years ahead of the competition. No

competitor will be able to catch up with SAP in the short term. . . .”Erik Keller, Gartner Group

We provide valueto our customers

Ensuring a local presence and global reach

Acting as a partner, adviser, and coordinator

Providing project management and leadership throughout your implementation

Assisting you with all project phases: design, implementation, and optimization

Providing an inside track to SAP’s skills and expertise

Delivering a one-stop portfolio of services for the entire customer life cycle

Using a proven methodology and power tools for rapid, cost-effective results

Ensuring a high return on your solution investment

Allowing immediate access to new products and technologies

So why choose SAP Consulting?

Because a successful business solution comes from dedicated people. Today, SAP Consulting encompasses 50 countries, 77 training centers, 2,000 support consultants, 10,000 SAP consultants, 180,000 partner consultants, 8,000 developers, and the complete range of industries, solutions, and life-cycle phases.

Because nobody knows SAP solutions better than SAP’s own team of solutions experts. Our network of application and technical consultants possess skills that cover the full breadth of SAP system functionality.

Because SAP Consulting is committed to maintaining a resource network that is fast, flexible, and able to provide you with the highest quality of service available. Our resources undergo extensive initial training and ongoing training to keep their skills up to date. Whatever your needs, you can count on SAP to provide support throughout the implementation process and beyond.

Because in assigning SAP consultants, our consulting managers consider industry knowledge, areas of product expertise, and previous implementation experience. This approach allows us to tailor a team to meet your unique requirements.

Because SAP’s priority is to help you implement a complete solution. We will assist you through all phases of the implementation project: project preparation, blueprint, realization, final preparation, and go-live and support.



2. Project Overview

2.1 Introduction

Our proposal is based upon our current understanding of your business sector, your business

needs as provided in your RFP, and . . .

This section describes our understanding of the mandate, the proposed approach for the solution, and our budget and schedule proposal.

2.2 Understanding of the Mandate

We understand that the solution must fulfill the following business requirements:

* Select pertinent business needs or add others if necessary Rationalization of multiple systems to a single, common solution.

Streamlining of business processes by merging multiple systems into a single, common solution.

Replacement of the existing system functionality without unnecessary overheads.

Continuous improvement to provide a fully integrated and flexible solution that allows [CUSTOMER NAME] to change and evolve processes and structures without technical constraints.

Use of common approaches to processes across [CUSTOMER NAME], such as common chart of accounts, customers, vendors, and numbering where possible.

World-class reporting resulting from improved data collection, database, and reporting tools. Introduction of executive information system (EIS) reporting for more informed decision making;

And so on.

2.3 Implementation Approach

We are proposing an approach based upon our proven experience with similar projects. In this particular case, the project will be managed and executed using the ASAP Focus methodology and toolset. The methodology was developed specifically to implement solutions based upon SAP Best Practices. The methodology toolset includes a project plan, step-by-step roadmap, and project accelerators tailored to implementing SAP Best Practices.

Based upon years of experience working with a long list of leading companies, SAP has developed proven best practices that help companies maintain competitive advantage. SAP has translated the best practices into preconfigured business processes; the ASAP Focus methodology delivers SAP Best Practices.



2.4 Project Timeline

In our estimation, Phase 1 of the implementation will last approximately XXX (X) days/months and could start as early as MONTH DAY, YEAR (see chart below).

*Insert summary extract of file “SAPC-MMPS-Project-Schedule.mpp” after it has been updated for this project.

Please refer to APPENDIX X for a detailed project schedule. Please note that the proposed timeline will be confirmed at the end of the project preparation phase. We will also jointly determine the best time to launch the implementation, taking into consideration your business, fiscal, and other constraints. (DELETE IF NOT REQUIRED)

2.5 Critical Success Factors

Our experience demonstrates that the following critical success factors must be met for a successful implementation:

Ownership. Visible and ongoing ownership of the project by management is crucial. Senior management must be active and available participants in the process to ensure that effective decisions are made.

Acceptance. The transition to SAP software will involve change in the work environment of both users and systems personnel. Building commitment to this change is an important responsibility of both the executive sponsor and the project team. Solid acceptance and commitment require time. Strong organizational change management, communications, and a consistent training strategy throughout the entire project are essential.

Scope control. This document clearly defines and communicates the boundaries and objectives of the implementation. No doubt regarding the goals the project must achieve and the commitment required to be successful can exist. A rigorous scope management process is required because any development outside the agreed scope might threaten the project in terms of costs and schedule.

Talent. The quality of the project team affects the quality of the implemented solution. The goal for [CUSTOMER NAME] must be to dedicate the best, most talented resources of the organization to the SAP implementation. The resources must be empowered to resolve key issues in a timely manner and possess deep knowledge of internal business processes and business objectives at < CUSTOMER NAME >.

Expected benefits, project objectives, and project constraints are clearly stated and communicated to all stakeholders.

Timely resolution of pending issues to prevent delays in the implementation plan.



Clearly stated project standards to which all participants adhere.



3. Project Scope

*Insert chapter from “SAPC-MMPS-Solution-Scope.doc” after it has been updated for this project.



4. Proposed Implementation Approach

*Insert “SAPC-MMPS-Project-Plan.doc” after it has been updated for this project.



5. Project Resource Summary

*Insert “SAPC-MMPS-Project-Staffing.doc” after it has been updated for this project.



6. Proposed Project Team Training Approach

*Insert “SAPC-MMPS- Customer-Team-Training-Plan.doc” after it has been updated for this project.



7. Proposed End-User Training Approach

*Insert “SAPC-MMPS- EU-Training-Plan.doc” after it has been updated for this project.



8. Project Costs

In the partnership concept described above, we are offering professional services adapted to your needs to meet the critical success factors required for this type of project. To achieve this mandate, we then propose the following business formula: CHOOSE RELEVANT ITEMS + ADD IF NECESSARY (EXAMPLES BELOW).

Provide solution consultants to perform an independent and objective review of business processes, application configuration, and current productive SAP implementations.

Provide technical consultants to help you make project-specific decisions on the number of servers, operating system and database preferences, and the timing of installations.

Provide solution consultants to support the <INSERT NAME OF CUSTOMER> project team implement the SAP software, which requires expertise in the following areas: XXX, XXX, XXX, and XXX.

Provide solution consultants to help <INSERT NAME OF CUSTOMER> perform a high-level scoping and planning exercise to define subsequent implementation projects. Required expertise includes the following areas: XXX, XXX, XXX, and XXX.

Provide an experienced SAP project manager to oversee the daily activities of the project and manage project plans, issue resolution, documentation, work schedules, and so on.

Although <INSERT NAME OF CUSTOMER> will be responsible for overall change management, SAP understands your resource constraints and will provide an experienced change manager who will play an advisory role on a part-time basis.

Provide technical consultants to develop interface and conversion programs as needed and to perform system support activities.

We have also added a preliminary estimate on the project team and end-user training costs.



8.1 Consulting Costs

*Refer to file “SAPC-MMPS-Project-Pricing-and-Efforts.zip” after it has been updated for this project for pricing estimates.

IF A FIXED PRICE IS INVOLVED, CONSIDER DELETING THE TABLE BELOW

Role Resource Daily Rate Estimated Number of Days

Estimated Cost

Project manager $ $

SAP solution consultant: financials

$ $

SAP solution consultant: logistics

$ $

SAP solution consultant: manufacturing

$ $

Basis support $ $

ABAP support $ $

TOTAL $

Based upon our current understanding of your requirements, we estimate that implementation of the SAP solution at <INSERT NAME OF CUSTOMER> according to the scope defined in this document would cost between $ X,XXX,XXX and $ X,XXX,XXX.

Please note that this is a time and material offer that could vary depending upon the detailed specifications and responsibilities set at the early phases of the project and upon the number of additional SAP resources that might be required. By undertaking detailed planning at the beginning of the project, SAP will be able to provide <INSERT NAME OF CUSTOMER> with clearly defined budget requirements for the implementation as we get the project scope details and the exact number of resources that <INSERT NAME OF CUSTOMER> can commit to the project.

In addition, estimates provided are based upon the assumptions listed in section 6. Any change in those assumptions might affect the estimates and the schedule.

8.2 Project Team Training Costs (DELETE IF NOT REQUIRED)




8.3 End-User Training Costs (DELETE IF NOT REQUIRED)


8.4 Additional Services à la Carte (DELETE IF NOT REQUIRED)



9. Project Assumptions

*Insert chapter from “SAP-PSMM-Proposal-Assumptions.doc” after it has been updated for this project.



Appendix A. – SAP Corporate Profile

A.1 SAP History

SAP was founded in 1972 and celebrated its 30th year of helping businesses grow with 12 million users, 60,100 installations, 1,500 partners, 14,000 customers in 120 countries, and 23 industry solutions including higher education and public sector.

Headquartered in Walldorf, Germany, SAP is the world’s largest interenterprise software company and the world’s third-largest independent software supplier overall. SAP employs over 28,700 people in more than 50 countries. Our professionals are dedicated to providing high-level customer support and services.

A.2 Financial Stability

A.2.1 Financial Reports

SAP Canada was founded in 1989 as a subsidiary of SAP AG. It is privately held and constitutes the fourth largest SAP subsidiary worldwide.

SAP AG is a public company, listed on the Frankfurt DAX and the New York Stock Exchanges under the symbol “SAP.” It includes several subsidiaries (details at http://www9.sap.com/company/subsidiaries/), including research and development (R&D) labs in Bulgaria, France, India, Israel, Japan, the United Sates (California), and Canada (Montreal).

The following is a five-year summary of SAP’s financial results. Copies of our annual reports and interim quarterly reports can be downloaded from our Web site at http://www.sap.com/company/investor/reports/. Please refer to those documents for more detailed figures.


http://www.sap.com/company/investor/reports/

http://www9.sap.com/company/subsidiaries/


A.2.2 Operational Statistics for 2002

The following summarizes our operational statistics for 2002. Seems outdated?

SAP AG 2002 Revenues: 12 Billion CAD$ (€7.4 Billion)

Third-largest independent software vendor in the world

Market leader in interenterprise software solutions

Founded in 1972 as a software company

14,000+ Customers in 120+ Countries

60,100+ installations

12 million users

80% of Fortune 500 companies run SAP

Solutions for all types of industries and for every major market

Focused on Providing Top-of-Class Solutions

Above-industry average R&D investments (>1 Billion CAD$ in 2002 or 12% of revenues)

28,797 SAP employees (as of December 2002)

8,000 employees worldwide dedicated to R&D

A.3 SAP <Country>, a Strong Local Presence

Must be updated for your country

SAP Canada Inc., with 530 employees in Canada (180 in Quebec), has offices in Montreal, Toronto, Ottawa, Calgary, and Vancouver. SAP’s local presence is quite strong in Quebec, with a sales and support office in downtown Montreal, an R&D center in the Multimedia City, and training facilities that can accommodate up to 64 students in three classrooms.



Headquarters Montreal Sales and Support Office Montreal R&D Lab

4120 Yonge Street, Suite 600North York, OntarioCanada M2P 2B8Phone: +1 (416) 229-0574Fax: +1 (416) 229-0575

380 St-Antoine W., Suite 2000Montreal, QCCanada H2Y 3X7Phone: +1 (514) 350-7300Fax: +1 (514) 350-7500

Multimedia City – Phase IV111 Duke St., Suite 2100Montreal, QCCanada H3C 2M1Phone: +1 (514) 879-7201

SAP Canada participates in Quebec’s knowledge economy by providing free software and training to such institutions as École des Hautes Études Commerciales (HEC), École Polytechnique de Montréal, and Université de Sherbrooke via its University Alliance Program.

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“Québec’s economy is knowledge-based and makes R&D a top priority. When you’re in a province with such a high density of high-tech activity, you also benefit from the synergy created by universities, colleges, and R&D centres with a high-tech focus.”Laure Le Bars, Manager SAP LABS (Canada)

Some SAP customers in Quebec and Canada include:

A.4 SAP Service Offering

SAP’s global service and support are major factors in our overall success. Customers around the world know that they can count on SAP and its vast community of certified partners to deliver a wide range of services – from high-level strategic planning to process design, software implementation, optimization, and continuous operational support.


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In 2002, SAP centralized its global service offerings under a single umbrella of the SAP Customer Services Network. The network provides a single point of access to all the services our customers need and encompasses 50 countries, 77 training center, 2,000 support consultants, 10,000 SAP consultants, 180,000 partner consultants, 8,000 developers, and complete coverage of all industries, solutions, and life-cycle phases.

SAP Consulting delivers a wide range of services, including high-level strategic planning, software implementation, training, and custom development. SAP Consulting covers all aspects of your IT infrastructure:

Strategic consulting services – Ensure that your IT infrastructure supports your business goals.

Solution delivery services – Get your software up and running quickly and cost-effectively.

Operations services – Enable your solution to grow and adapt with your needs.

Life-cycle management services – Cover every phase of deploying and operating your solution.

Our complete service offering is available on our website at www.sap.com/services.


http://www.sap.com/services


Appendix B. ….

Insert any appendixes from “SAP-MMPS-Proposal-Scope-Appendix.doc”.


Documents

SAPC MMPS Proposal Framework