SAP Release Strategy 2012

For SAP Customers and Partners

SAP Release Strategy For All Major Software Releases From 2005 OnwardStatus: March 2012

2SAP Release Strategy

Disclaimer

This document reflects the status of SAP’s release planning as of March 2012. It contains only intended strategies, develop-ments, and/or functionalities of SAP® solutions, applications, and technologies and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development; its content is subject to change without notice.

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Table of Contents

4 Purpose of the Document

5 1. SAP Solutions

5 1.1. Industry and Line-of-Business Solutions

Run Better

Trends and IT Consequences

Solutions for Industries

Solutions for Lines of Business

SAP Rapid Deployment Solutions

SAP Business All-in-One Solutions

14 1.2. SAP Software Products

1.2.1. Product Strategy

1.2.1.1. Cloud

1.2.1.2. Applications

1.2.1.3. Analytics

1.2.1.4. Mobile

1.2.1.5. Database and Technology

1.2.2. Product Portfolio

1.2.2.1. Cloud

1.2.2.2. Applications

1.2.2.3. Analytics

1.2.2.4. Mobile

1.2.2.5. Database and Technology

1.2.3. Solutions for Subsidiaries and Partners of Large Enterprises

1.2.4. Road Map (2005 to 2011)

1.2.5. Licensing Model

44 1.3. Services and Support

1.3.1. Introduction

1.3.2. SAP Enterprise Support and SAP Standard Support

1.3.3. SAP Business One Maintenance Services

1.3.4. Upgrade Offerings from SAP

49 1.4. SAP Ecosystem and Partners

1.4.1. A Powerful Ecosystem of Partners

1.4.2. Online Channels Provide Maximum Choice

1.4.3. SAP Community Network

52 2. SAP Release and Maintenance Strategy

52 2.1. Release and Maintenance Strategy for On-Premise Software

2.1.1. Availability

2.1.2. Shipment Phases

2.1.3. Maintenance Strategy Rules

2.1.4. Maintenance Strategy Exceptions

2.1.5. Maintenance Phases

2.1.6. Upgrade

2.1.7. Integration

2.1.8. Product Availability Matrix

60 2.2. Release and Maintenance Strategy for On-Demand Solutions

2.2.1. Availability

2.2.2. Functional Enhancements and Maintenance

2.2.3. Integration

62 2.3. Release and Maintenance Strategy for Mobile Apps

2.3.1. Availability

2.3.2. Functional Enhancements and Maintenance

63 3. SAP Release Planning in Detail

64 3.1. Cloud

65 3.2. Applications

3.2.1. SAP Business Suite

3.2.2. SAP Business One

88 3.3. Analytics

3.3.1. Business Intelligence

3.3.2. Enterprise Performance Management

3.3.3. Governance, Risk, and Compliance

3.3.4. Analytic Applications

3.3.5. SAP BusinessObjects Edge

96 3.4. Mobile

3.4.1. Mobile Platform

3.4.2. Mobile Apps

98 3.5. Database and Technology

3.5.1. In-Memory Computing

3.5.2. Business Application Foundation and Integration – SAP NetWeaver

3.5.3. Application Lifecycle Management

3.5.4. Virtualization and Cloud Technology

3.5.5. Solution Extensions for User Collaboration and User Training

3.5.6. Enterprise Information Management

105 Glossary

109 Appendix


Purpose of the Document

This release strategy brochure focuses on the SAP portfolio. It documents the SAP release and maintenance strategy for releases that have been shipped from 2005 onward. The release planning data for future releases is intended to support the planning of SAP implementation and upgrade projects.

For information on SAP software that was released before 2005, please consult the Product Availability Matrix on the SAP Service Marketplace extranet.

https://websmp109.sap-ag.de/~sapidb/012002523100000000111997E


Powered by SAP HANA

5

1. SAP Solutions1.1. Industry and Line-of-Business Solutions

Run BetteR

SAP’s Vision: Help the World Run Better. We believe that we can play a major role in optimizing business and people networks to run better and more sustainably in the future. We are presented with a great opportunity to reshape the IT industry and truly make the world run better and improve people’s lives.

SAP’s Mission: To Help You Become Best-Run BusinessesTo capture business opportunities in today’s globally connected, collaborative, and “always-on” world, you need a business partner with the right solutions that allow your business to perform. You need clear, real-time insight into your business network, anywhere and anytime. You need efficient, end-to-end processes that span departmental boundaries and allow you to connect to your business partners. You need solutions that can be deployed flexibly, whether that means in-house or taking advantage of the cloud. And you need solutions that allow you to adjust rapidly and change business processes and behavior to capitalize on future opportunities.

SAP helps best-run businesses do what they do best by offering a comprehensive portfolio of solutions that cover the needs of industries and their lines of business, spanning the cloud, applications, analytics, mobile, and database and technology (see Figure 1). We have a comprehensive portfolio of SAP services that support those solutions and help you realize the greatest value from your SAP software investment, reduce total cost of ownership (TCO), and help your business run better. In addition,

our SAP partners are essential in helping you run your business operations more efficiently. Through the wider SAP ecosystem, you can engage with SAP and our partners, customers, and other individuals in a trusted network to enable solutions that best fit your specific needs.

tRenDS AnD It ConSequenCeS

In-Memory Computing for Real-Time Analytics and Real-Time ApplicationsTo gain competitive advantage, companies are constantly look-ing for new ways to gain faster business insights from an ever-increasing volume of data, renew their business processes, and empower their employees.

Businesses are dealing with a “Big Data” trend. This trend is characterized by an increasing volume and variety of data from enterprise systems, mobile phones, and Web and social platforms – especially unstructured data. It is also characterized by how quickly you need to process and present it to make business decisions on the most appropriate device. For example, it is estimated that more than four exabytes of unique information will be generated this year – more than the previous 5,000 years combined. Social platforms such as Facebook, Google, and Twitter have more than 750 million users, many interacting with products and services. The total number of people, espe-cially consumers, with access to mobile devices exceeds the number of people with access to clean drinking water. These figures are increasing on a daily basis. The value to an organiza-tion in being able to address these business trends is enormous, considering that data is a company’s most strategic asset.

The growth of computing capability with multicore processors dramatically lowers the cost of main computing memory. Mas-sively parallel processing technology and advances in predictive data science with more sophisticated algorithms (for example, automated trading, real-time behavior, and recommendation analysis algorithms) are applying pressure on older data man-agement technologies. The ability to ask any question (without knowing it in advance) about any data (without knowing the data format in advance) is now the edge that you need from a technology infrastructure. Current relational database technol-ogy based on disk has become a big bottleneck, with slow ac-cess speeds and programming constraints – not conducive to handling today’s volume, velocity, and variety of data-processing requirements in analytics and emerging applications, such as trade promotion management or collaborative campaign manage -ment in a real-time environment. These business and technology trends are driving the emergence of in-memory computing.

Figure 1: SAP Solutions

Services and partners

Cloud

Applications

Analytics

Mobile

Database and technology

Traditional market New market

Go

to m

arke

t

24 Industries

11 L

ines

of b

usin

ess


In-memory computing is an innovative data management tech-nology based on columnar processing in the main memory of a server that is massively parallel and optimized for modern multicore hardware. It is thousands of times faster than disk-based relational databases and can provide real-time analytics and enable real-time processing in applications.

We developed SAP HANA® appliance software, an in-memory database technology, to address growing data complexity. It provides a modern platform for real-time businesses. It enables real-time applications and analytics while simplifying existing IT landscapes. With SAP HANA, you have a choice of deployment models and partners, providing lower cost and faster innovation from an open ecosystem.

Anywhere and Anytime – Mobile Access in a People-Centric World Enterprise information is now accessed more and more on the move, as mobile workers use smartphones and other devices to stay connected and productive both in and out of the office. Our customers and partners are mobile too. According to a report by Gartner, smartphones and tablets represent over 90% of the net-new growth in device adoption for the coming four years, and the increasing application platform capability across all classes of mobile phones is spurring a new frontier of innovation, particularly in cases in which mobile capabilities can be integrated with location, presence, and social infor-mation to make them more useful.1 Today, there are 5.9 billion mobile subscribers (87 percent of the world population). In many countries, there are more mobile devices than PCs.

The strategy employed by Apple (iOS) and Google (Android) to launch smartphones for consumers won people over with fun, easy-to-use mobile apps and information access. The move has consequently generated intense demand outside the consumer sphere, from businesspeople and executives, based on their experiences with consumer applications. No longer satisfied with limited device choices and a few mobile apps to help them stay in touch and be productive, employees are now putting intense pressure on IT for change in two areas: the flexibility to choose devices and easy-to-use mobile apps. As such, IT needs to focus on infrastructure and security issues as well as the user experience.

SAP listened to customer expectations and in 2010 acquired Sybase to broaden our product portfolio for enterprise mobility. By leveraging Sybase enterprise mobility solutions together with our existing product and services portfolio for mobile solutions, we are enhancing our infrastructure, tools, services, and appli-

cations to be able to access data stored in SAP software from anywhere and on any device. This mobile platform is based on open standards; it runs on virtually all major mobile operating systems and manages and supports major device types.

The mobile platform allows SAP, customers, and partners to build mobile apps to extend existing applications, such as SAP Business Suite software, beyond the desktop to mobile devices. This approach may make it possible to unlock significant busi-ness value from existing SAP software investments to people everywhere.

Focus on Business, Not Technology – On-Demand SolutionsContinuing turmoil in the global geopolitical and economic landscapes continues to drive the need for our customers to respond rapidly to changing business conditions. Driven by technology advances in cloud computing and a proven business model of rapid value, on-demand delivery of business solutions continues to be a viable option. We have embraced this shift and are delivering on our commitment to offer the right port-folio of highly strategic and reliant on-demand solutions and services that will interact and work with your existing SAP software investments.

On-demand solutions from SAP leverage technologies such as collaboration and content services to offer new people-centric approaches to solving business problems. As technology-savvy millennial workers enter the workforce, they bring with them high expectations in terms of the tools they need to do their work. Technology must be sophisticated but also easy to consume and highly adaptive to individual work habits. Our solutions are designed to take advantage of the inherently networked nature of the on-demand model, to allow people to collaborate within and across enterprise boundaries. Built on a well-orchestrated set of platform features, these solutions offer easy integration with existing SAP solutions, fast time to value, and a low-risk deployment option to help ensure business success.

In addition, the recent acquisition of SuccessFactors will add innovative technology to our cloud offerings, significantly accelerating our momentum as a provider of on-demand solutions, platforms, and infrastructure.

Sustainability – IT as a Catalyst for Short-Term and Long-Term Profitability Global macroeconomic trends, such as tightened government regulations in many countries, volatile energy prices, the

7SAP Release Strategy 7

globalization of business, and more educated customers, have made businesses more aware of sustainability issues to the point where this is a common board-level discussion. C-level agendas are filling up with the challenges associated with managing risks and exploiting operational and business opportunities regarding social, environmental, and economic sustainability.

SAP has made a strategic and operational commitment to sustainability: we recognize that we need to demonstrate how to achieve measurable and defined internal goals (while demonstrating the use of SAP technology) and also provide solutions to help customers achieve sustainability goals, whether delivered on premise, on demand, or on device. Our sustainability strategy is to develop integrated solutions and complimentary services that help businesses improve their short-term and long-term profitability by managing environmental and societal risks and opportunities.

Further, we have identified where IT can support customer goals for sustainability by publishing sustainability business cases, allowing you to match your objectives and priorities to available solutions. We define current sustainability business cases as follows:

• Sustainability reporting and analytics • Operational risk management • Sustainable supply chain and products • Energy and environmental resource management • Sustainable workforce (future solution topic)

Several offerings, including the SAP Environment, Health, and Safety Management application, SAP Carbon Impact OnDemand solution, and SAP BusinessObjects Sustainability Performance Management analytic application, support the business cases. Our solutions for sustainability are enhanced through offerings of services, content, and analytics for a more complete and robust solution.

SolutIonS FoR InDuStRIeS

For approximately 200 years, most of the world’s industries evolved at a slow and steady pace, isolated from external forces and disruptive technologies. But in the past 20 years, that steady-state model has been obliterated. Forces ranging from globalization to deregulation to consumer-driven technologies

have combined. This requires companies in every industry to find new ways of creating new products and services that customers need.

In addition, the terms of engagement have changed dramatically.In the old model, sellers dictated what was available, when and how it was available, and the price at which it was available. Today the balance of power in the equation has shifted from the seller to the buyer, so companies looking to succeed in this dynamic and highly fluid 21st-century economy have to be able to engage with customers on their terms.

As a result, the rigid industry silos of the past have largely been knocked down and businesses are looking for growth and opportunity in adjacent markets, industries, and functional roles. In this turbulent context, companies are choosing different strategies for success depending on their strengths, assets, partners, and specific corporate culture. We see two major trends evolving in our customer base, across all industries:

• Companies are evolving from a single-industry focus to a multi-industry value-chain view.

• Business networks are emerging and developing because they deliver the best value to customers and the best out-comes to the participants by connecting enterprises from multiple industries.

To manage these trends, you need to acquire new business competencies and supporting IT systems that provide both:

• Business value – Solutions that support functional areas and help them to execute on corporate strategy and complete tactical tasks in an efficient manner

• It value – IT systems that are agile and scalable to react to current and future business challenges in a flexible, productive, and cost-efficient way

Based on this understanding, it is SAP’s industry strategy to “help enterprises to run, grow, and transform their businesses as they are evolving into multi-industry value chains.”

SAP provides business value by delivering solutions that support “end-to-end” processes for multi-industry value chains, com-bining horizontal and industry-specific solutions that help you:

• Collaborate better – Attract and engage customers on any channel and any device

• Decide better – Achieve faster time to market through insight into what the customer wants


• Consume to cash – We provide companies, such as tele-communications operators, with a more simplified way to manage their complete consume-to-cash process, from rating and charging to invoicing and collecting. With a flexi-ble, modular approach to billing, companies are enabled to quickly roll out new products and services, support innova-tive business models, and adapt to changing market needs at any moment.

These strategic initiatives complement our existing solution portfolios for 24 industry sectors (see table below).

Industry Sector Industry Portfolio

Manufacturing: discrete industries

SAP for Aerospace & DefenseSAP for AutomotiveSAP for High TechSAP for Industrial Machinery & Components

Manufacturing: process industries

SAP for ChemicalsSAP for Mill Products

Consumer products SAP for Consumer Products

Energy and natural resources

SAP for Oil & GasSAP for MiningSAP for Utilities

Retail and wholesale distribution

SAP for RetailSAP for Wholesale Distribution

Public services SAP for Defense & SecuritySAP for Higher Education & ResearchSAP for Public Sector

Financial services SAP for BankingSAP for Insurance

Services SAP for Engineering, Construction & OperationsSAP for MediaSAP for Professional ServicesSAP for TelecommunicationsSAP for Transportation & Logistics

Healthcare and life sciences

SAP for Healthcare SAP for Life Sciences

• Adapt better – Identify and seize opportunities that reflect changing customer needs

• operate better – Unify and accelerate fulfillment for im-proved margins

We also provide It value through orchestration across on-premise and on-demand solutions and on any device, providing flexibility, security, and scalability for 24 industries on a single IT platform. The benefits of orchestration may be:

• Solutions more easily consumed through implementable steps

• Quick ROI through rapid-deployment solutions • Secure, reliable operations tuned for your business

Currently, we are working on the following strategic industry initiatives to provide IT and business value: • Retail without boundaries – Our goal is to enable retail

companies to accelerate their business across channels, their supply chain, and their operations. The solutions are designed to provide retailers with the capability to better market solutions, engage customers, manage supply, and operate across channels, business models, and geographies. Capabilities such as the multichannel merchandise manage-ment and supply chain planning and execution, mobile tech-nology, and analytics solutions support end-to-end business processes across the extended retail value chain. As part of our road map, we plan to help retailers deliver to the “always-on” mobile customer and set the course for the future of retail.

• Banking – Our solutions for banking deliver a business pro-cess foundation that can help banks reduce costs, increase efficiency, and achieve new levels of differentiation in the marketplace. It is aimed at offering banks an automated and efficient solution for all core banking processes, from account origination and management to payments for multi-ple products, including loans, deposits, collaterals, and leases that can be deployed across multiple customer interaction channels leveraging mobility and internet banking solutions from Sybase, an SAP company. Flexible product configura-tion tools can help banks develop, test, and deploy complex products and product bundles without extra programming or development costs. This can help them reduce the time to market for new products from months to weeks and shorten loan quotation processing from days to minutes.


• Commodity management – Align and optimize commodity procurement, sales, and risk management processes. The SAP Commodity Procurement and SAP Commodity Sales applications enhance the core functionality in the SAP ERP application functionality with a new commodity pricing engine and functionality to handle multiple invoicing cycles. These solutions assist customers to realize savings and efficiency gains in purchasing and selling commodities. The volatility of commodity prices is a source of significant profit-ability risk for companies in all industries – from airlines to mining companies and from food manufacturers to automo-tive suppliers. The SAP Commodity Risk Management appli-cation helps companies to accurately identify and measure their commodity price and currency exposure and take the appropriate steps to mitigate these risks. The tight integration between SAP Commodity Procurement, SAP Commodity Sales, and SAP Commodity Risk Management allows custom-ers to keep track of exposures that were created, changed, and eliminated in the processes of buying and selling com-modities or commodity-dependent goods and products. This real-time view permits customers to quickly react on changes in their businesses and in the commodity markets. SAP Commodity Risk Management integrates with the SAP ERP Financials solution and fulfills hedge accounting and other compliance requirements. These SAP Commodity Manage-ment solutions will be open to connect with trading solutions from SAP partners.

• Visual enterprise – Our recent acquisition of Right Hemisphere enriches SAP Business Suite software with new 3-D visual-ization features that integrate business data. This will allow us to set new standards in enabling customers to increase speed, enhance productivity, and improve quality across the entire value chain by tapping into the most powerful human sense: vision. Using 3-D visualization that integrates business data, processes such as visual manufacturing work instruc-tions, sales and marketing imagery, technical publications, training and maintenance, service management, and global collaboration can be optimized along the entire supply chain. It is intended that our visual enterprise solutions unify and synchronize product information from multiple systems (such as computer-aided design, product lifecycle manage-ment, manufacturing execution systems, digital asset man-agement, and enterprise resource planning [ERP]) and deliver it in role-specific and workflow-controlled processes to people throughout the extended enterprise. They aim at helping cus-tomers to maximize productivity, improve process efficiency and quality, and reduce cost and cycle time through visual communications – on all the devices used by a customer to run its business better.

SolutIonS FoR lIneS oF BuSIneSS

SAP industry solution portfolios provide software and services to support many business processes relevant for an industry. Our line-of-business solutions complement this view by bring-ing together best practices for specific business processes across all industries.

The business processes have their origins in the best practices developed in individual industries to support specific functions in the areas of finance, human resources, sales, service, manu-facturing, supply chain, procurement, and others.

Continuously evolving business networks challenge the lines of business to rapidly invent, adopt, and deploy new business processes and practices. Our solution portfolio, which supports a broad spectrum of business functions across all industries, allows you to “borrow” best practices from industries that, traditionally, were considered to exist in separate domains. Oil companies use retail best practices to optimize store operations and merchandizing, to increase revenue and profit in their gas station networks. Banks look at supply chain processes to optimize cash supply and stock outages for their automatic teller machines. Industrial machinery firms and components manufacturers borrow service processes and practices to drive customer profitability and competitive differentiation with processes invented and optimized in the services industries.

Currently, we are working on products and services that address the business priorities of lines of business across multiple industries. Here is a selection of key initiatives:

• Master data governance – Addresses the issues of disparate systems, subsequent data reconciliations, and data gover-nance. Our future offerings are intended to be process-centric applications that provide centralized governance for selected master data domains based on our standard data models. The software features native integration with SAP Business Suite software and supports governance, compliance, and transparency through integrated staging, approval, and a central audit trail. The consistent definition, authorization, and replication of key master-data entities eliminates error-prone and tedious manual data maintenance and offers con-sistency across multiple systems. Reliable and optimized master-data governance is critical for managing financial data and processes, product and production information, supply chain, sales, and services across virtually all industries.


at adding innovations that support next-generation billing in the areas of customer behavior analytics and what-if pricing simulation, leveraging SAP HANA, service-centric order management, and on-device smart wallets and payments. It is envisioned that the solutions will be deployed as a com-prehensive package or in modular, implementable steps for fast implementation.

• transportation management – Drawing from more than 20 years of experience in transportation orchestration, the SAP Transportation Management (SAP TM) application helps customers to plan, consolidate, and optimize inbound and outbound shipments – while considering real-world constraints, costs, and penalties. The application also lets customers streamline and automate transportation tendering, execution, tracking, and settlement processes while helping to ensure compliance with international trade and hazardous material–handling requirements in transportation processes. SAP TM fits neatly into our logistics and fulfillment management platform, which provides integrated storage, fulfillment, and transportation processes with no data redundancy and reduced integration risk. The application supports order-to-cash and procure-to-pay processes (including sales order scheduling with delivery dates) as well as integrated trans-portation planning, delivery, fulfillment, and transportation execution processes. Customers are enabled to manage all inbound and outbound domestic and international freight in the same environment and have full traceability and visibility of orders, shipments, items, events, and business process status.

• Sourcing to pay – SAP solutions for procurement cover all procurement processes, from operational order management to strategic sourcing and supply market decision making. Beyond process coverage, our procurement solutions support global enterprises through flexible organizational setups. Intelligent supplier selection, consistently monitored procure-ment processes, and continuous analysis of spend perfor-mance drive compliance and support groupwide adherence to corporate procurement policies. Supplier registration, qualification and classification, selection, and ranking are supported by stringent yet flexible supplier lifecycle manage-ment. Fully integrated contract management features help customers to manage spend and reduce the risk of maverick-buying activities. Reliable supplier performance analytics from the operational and strategic procurement processes lead to better procurement decisions and a closed-feedback loop between sourcing and procurement. Operational procure-ment processes, integrated with electronic invoice manage-ment, eliminate the number of errors and result in significant

• extended business network and collaboration – The recent acquisition of Crossgate provided deep business-to-business (B2B) preintegration with SAP Business Suite software for mission-critical processes. This allows customers to maintain their investment in SAP software and leverage ready-to-run B2B content over the entire lifecycle. The integration allows instant access to an open, industry-optimized global business network with 60,000 global partners, which will grow further as more customers join the network. It eliminates expensive point-to-point connections with business partners with the content repository. As businesses become more reliant on their network of business partners than ever before, tradi-tional B2B integration is not keeping up with the increasing complexity of networks and accelerated speed of business, leading to increased costs, operational discontinuity, and constrained growth. With B2B connectivity and collaboration enabled by SAP software, customers are enabled to extend the value of their existing investments without needing to “rip and replace,” minimize exposure to the risk of process breakpoints, and help ensure compliance with regulations. At the same time, customers receive a consistent foundation that allows them to connect, transact, and collaborate with their collaborative business network at the speed of business.

• Multichannel – The SAP Customer Relationship Management (SAP CRM) application is a true multichannel solution that provides a consistent customer experience across all inter-action channels, including call center, e-mail, Web, and mobile devices as well as social media such as Twitter and Facebook. Customers can initiate an interaction on one channel and fully transition to another channel to continue the interaction. With SAP CRM, SAP customers can empower their customers with a personalized Web experience and convenient self- service functions. Customers can also provide front-line employees with tools to handle inbound or outbound trans-actions while providing managers with reporting and analytics to help ensure that the interaction center operates efficiently. All customer-facing functions, such as sales, service, and marketing, are powered with these true multichannel capabilities.

• order to cash – Building on the existing SAP solutions that support the consume-to-cash process, order-to-cash solutions are designed to help companies to monetize their emerging services in the hyperconnected world. Already a large US$4 billion soft ware market in the telecommunications industry, this software category is emerging and growing rapidly in high tech, banking, postal, media, and other industries and segments. With our planned order-to-cash solutions, we aim


SAP RAPID DePloyMent SolutIonS

SAP Rapid Deployment solutions2 make it easier to adopt business solutions by meeting your demands for predictability, integration, and choice.

SAP Rapid Deployment solutions combine preconfigured software and engineered services with content such as best practices, templates, tools, documentation, and business user enablement, to fulfill specific business requirements at signifi-cantly reduced service-to-software ratios. By providing predict-able pricing, scope, timelines, and outcomes, as well as by leveraging proven best practices from an extensive ecosystem of customers and qualified partners, SAP Rapid Deployment solutions will make it easier to adopt solutions and reduce the implementation risk. Ready to run in typically 12 weeks or less, these solutions help lower the total cost of implementation and give you immediate and tangible value.

The modular SAP Rapid Deployment solutions help protect the investment of both existing and new customers by providing prebuilt integration with current and future SAP solutions. By having a holistic, integrated solution approach for consistent business process evolution, you can choose your preferred start options and incrementally extend your solutions while maintaining the integrity of your IT landscape. You can also choose from various deployment options – on premise, on demand, hosted (in the cloud), and on mobile devices – to best support the adoption of innovation.

SAP Rapid Deployment solutions are available and are being made available for a variety of solution areas such as customer relationship management, enterprise mobility, sustainability, and analytics – including SAP HANA – with essential func-tionality for LoB leaders, such as sales, marketing and service, manufacturing, product development, procurement, finance, supply chain management, human resources, and IT. SAP Rapid Deployment solutions are also being made available for a grow-ing set of industries – with the possibility to combine them with other SAP Rapid Deployment solutions. With solutions being released every quarter and available from qualified partners and through various channels with flexible pricing and financing, you can find the right solution to meet your unique business needs – today and in the future.

time savings. Sourcing-to-pay solutions help procurement departments across all industries to better manage the sup-plier lifecycle, optimize sourcing processes, and streamline operational procurement efforts. This supports trans parency across all procurement activities, reduced supplier risks, and sustainable procurement cost structures.

• energy management and sustainability – This fast-growing market focuses on solutions for energy and environmental resource management as well as broader sustainability topics, including operational risk management, product safety, and sustainability reporting. Our solutions help you improve your financial performance by tracking and achieving energy, environmental, and broader sustainability goals. This strategy overcomes conflict between sustainability and profitability by demonstrating the synthesis between the two – that reducing waste also increases ROI. It is intended that upcoming enhance-ments include functionality for environment, health, and safety (EHS); risk assessments; EHS regulatory content on demand; global batch traceability; and change management. As energy management and sustainability matures, companies are realizing not only the importance of managing energy, water, and other materials through increased transparency and optimization but also the challenge of managing the associated "Big Data" volumes and integrating with business processes. SAP aims to support customers in efficiently implementing a sustainability charter with innovative and leading sustainability solutions.

These strategic initiatives complement SAP’s solution portfolio for the following 11 lines of business and for industry-specific lines of business:

• Marketing • Sales • Customer service • Procurement • Supply chain management • Manufacturing • R & D and engineering • IT • Finance and controlling • Human resources • CEO, strategy, and sustainability

We intend to help you optimize business functions with best-practice processes, products, and line-of-business (LoB) solutions and road maps. These were built by working with customers from a wide array of industries around the world and across common business process domains.


enterprises, SAP Business All-in-One solutions are optimized for midsize companies or fast-growing small businesses yet can grow and scale along with the business. At any time, you can extend your solution with additional in-depth functionality for customer relationship management (CRM), supplier relationship management (SRM), or business intelligence (BI). You can start with what you need now and adapt and scale your solution as your needs change.

• Designed to deliver an intuitive, integrated, and efficient user experience – With a rich, unified, and personalized user environment featuring role-based navigation and an intuitive interface, these solutions provide easy access to the key business content that your employees need to execute tasks and transactions quickly and efficiently. SAP Business All- in-One solutions help improve productivity and accelerate the learning and adoption process. In addition, because the solutions are designed with embedded analytics software and work with Microsoft Excel®, your employees can make well-informed decisions quickly and perform ad hoc analysis and reporting as needed.

• Affordable, with predictable time to value – We provide deployment tools and proven methodologies for a fast, pre-dictable implementation with low risk, low cost, and rapid time to value, as well as ongoing maintenance and support. SAP Best Practices packages provide a solid foundation for partners to create and extend qualified SAP Business All- in-One partner solutions and to add new functionality in in-stalled solutions as your needs change over time. In addition, we provide a solution configurator tool that helps implemen-tation consultants or your IT staff to configure and extend the solutions.

• Comprehensive – The solutions are robust and handle demanding local and global business requirements in more than 50 countries. They provide fully integrated business functionality to streamline core business processes. With embedded analytics software and access to standard reports, SAP Business All-in-One solutions give you visibility into the performance of all business operations. They also facilitate regulatory compliance by providing documentation and built-in support for compliance.

• Industry specific – Functionally rich, these solutions come with built-in support for industry-specific best practices, equipping you with the methods of the best-run companies in your industry and with the flexibility to support your own unique practices. More than 800 industry-specific solutions are delivered by local SAP partners who have deep industry expertise.

Some of the already-available SAP Rapid Deployment solutions include:

• SAP CRM rapid-deployment solution, with your choice of sales, service, and marketing functionality

• SAP SCM rapid-deployment solution for demand planning • SAP Loans Management for Banking rapid-deployment

solution • SAP Treasury and Risk Management rapid-deployment

solution • SAP ERP rapid-deployment solution for employee and

manager self-service • SAP ERP rapid-deployment solution for operational reporting

with SAP HANA software • SAP rapid-deployment solution for mobile apps and

infrastructure

SAP BuSIneSS All-In-one SolutIonS

SAP Business All-in-One solutions3 are the most powerful industry-specific solutions available to midsize companies or fast-growing small businesses, supporting integrated processes that cover the complete business lifecycle. With SAP Business All-in-One solutions, companies are able to drive better business growth, build and maintain operational excellence, and optimize financial performance.

Deployed primarily on premise but also available as a hosted option and via subscription, SAP Business All-in-One solutions are available from qualified partners that deliver more than 800 industry-specific solutions in 50 countries. These solutions can be easily configured to meet the business requirements of midsize companies in any industry and can be efficiently enhanced by adding specific cross-industry packages.

SAP provides the deployment tools and methodologies that partners need to deliver fast, predictable implementation with low risk, low cost, and rapid time to value. In addition, our part-ners develop, offer, deploy, and support qualified SAP Business All-in-One partner solutions. Often provided as defined-scope implementations supported with consulting services, these solutions fulfill companies’ industry-specific requirements.

SAP Business All-in-One solutions are: • Highly scalable and based on proven technology – Built

on the same proven SAP ERP software and flexible SAP NetWeaver® technology platform trusted by the largest


SAP Business All-in-One solutions can be easily extended with SAP Rapid Deployment solutions, giving small businesses and midsize companies a rich portfolio to choose from in order to support individual adoption and growth paths.

SAP Business All-in-One solutions support the core business processes of midsize companies or fast-growing small busi-nesses in a range of industries, enabling them to benefit from the best business practices in their industry. These core busi-ness processes include:

• Financials • Sales and service • Procurement and logistics execution • Product development and manufacturing • Human capital management • Corporate services • Analytics

In addition, the SAP Business All-in-One fast-start program offers marketing, sales, and partner assistance to help you quickly evaluate, acquire, and implement an SAP Business All-in-One solution. The program offers valuable innovations to shorten implementation times and reduce TCO. It also provides tools and methodologies to plan your solution online and receive an immediate cost estimate. As part of the fast-start program, our partners can offer you a preconfigured, pretested software stack that can be preinstalled on optimized hardware from selected hardware providers. Your resulting SAP Business All-in-One solution lets you start with what you need now and adapt and scale your solution as your needs change.


of standardized, integrated software with best practices that are specific to your industry and line-of-business needs. In doing so, you and your partners may optimize your respective value-to-cost ratios and user experience by choosing and quickly deploying the solutions that suit your businesses best, in any way you choose, including on demand, on premise, and on mobile device – all working together natively as one. In the following sections, we describe in detail our product strategy involving each of the five market categories.

1.2.1.1. Cloud This section describes our product strategy for on-demand solutions.

Besides offering on-premise software products that scale to a customer’s core business, SAP provides rapid innovations that deliver extended functionality for specific lines of business. We will deliver these extensions on demand and in the cloud. In this way, you can consume the innovations instantly without the need for on-site IT staff to manage the infrastructure and system- or application-platform–related tasks. As these extensions integrate with your core business processes, you will benefit from business process integration.

The SAP Business One application is available on premise today, and we plan to offer an on-demand solution in mid-2012 for customers who want to have a small enterprise solution deployed in an on-demand setting. This easy and affordable on-demand business management solution is intended to be an ideal solution for small businesses that want to focus on growth with minimal or no IT infrastructure.

Another offering within the on-demand area is the SAP Business ByDesign® solution. With SAP Business ByDesign, we are deliv-ering a comprehensive enterprise solution for small businesses, midsize companies, and large enterprise subsidiaries in an on-demand deployment model that supports you in focusing on developing and growing your business while minimizing your focus on building and operating IT systems.

For SAP Business ByDesign, two new feature packs were success-fully released in 2011 and more are planned. To find new solutions from SAP and partners that will enhance your SAP Business ByDesign solution, see SAP Store, where you can discover, evaluate, buy, and consume a wide range of add-ons, mashups, and extensions from SAP and partners.

We plan to have SAP HANA power several cloud-based appli -cations and solutions from SAP, including the SAP Business

1.2.1. PRoDuCt StRAteGy

Our growth strategy seeks to accelerate and increase our market leadership in existing and new market segments. The conver-gence of market trends in enterprise mobility, "Big Data," cloud computing, and social networking presents a unique opportunity for us to deliver expanded business value through an innovation strategy focused on helping you to leverage your existing invest-ments in SAP software without disruption. As the information technology industry undergoes a structural shift away from investments in hardware toward increased investments in new software-based innovation – particularly in the areas of cloud, mobile, and in-memory computing – SAP is at the forefront of accelerating that change. Our strength is in offering carefully orchestrated solutions that support end-to-end business pro-cesses and allow process monitoring and analytics that work across different deployment scenarios without sacrificing con-sistency. To help our customers stay ahead, SAP has developed a portfolio strategy that consists of synchronized investments in five interconnected market categories: applications, analytics, mobile, cloud, and database and technology. At the foundation of these elements is SAP HANA, our revolutionary in-memory platform, which is completely disrupting traditional database technology, simplifying and collapsing complex and expensive IT architectures. It can help you access and deliver information at unprecedented speeds, for example, up to 3,600 times faster than was possible before. Our goal is to deliver immediate value to organizations and people everywhere by expanding our product portfolio4 with innovations that maintain maximum consistency, structured along these five market categories (see Figure 2).

Our strategy involving these five market categories allows you to take advantage of new technologies and deployment models, such as mobile or cloud computing, but still reap the benefits

1.2. SAP Software Products

Figure 2: SAP’s Five Market Categories Product Strategy

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innovations along a clear road map without big and disruptive upgrades that impact your entire organization. This unique value for our customers motivates us to accelerate the pace of nondisruptive innovation and ship relevant evolutionary and breakthrough innovation on an ongoing schedule.

The road map for SAP Business Suite combines two tracks: evolution of the existing functionality and the use of new tech-nology (SAP HANA, mobile, cloud) for breakthrough innovation.

Evolutionary InnovationEvolutionary innovation in the following areas:

• Business process evolution (customer-driven improvements and incremental enhancements)

• New user experiences and user interface improvements – including rich-client technology

• Reduction of complexity and new deployment options to better manage TCO

Breakthrough InnovationBreakthrough innovation in the following areas:

• Business process • SAP HANA • Mobile • Cloud

ByDesign, SAP Carbon Impact OnDemand, and SAP BusinessObjects BI OnDemand solutions. In addition, we intend to deliver new on-demand solutions on the SAP HANA application cloud that are built to enable real-time and on- demand analysis as well as time-based profitability analysis and planning for all business users.

Several on-demand solutions are already available (for example, the SAP Sales OnDemand, SAP Sourcing OnDemand, SAP Carbon Impact OnDemand, and SAP BusinessObjects BI OnDemand solutions), and – with SAP Business One delivered in the cloud and the SAP Travel OnDemand solution, among others – more on-demand solutions are planned.

In particular, the acquisition of SuccessFactors will lead to an enhanced on-demand solution portfolio. This broadened port-folio is intended to support an advanced offering of cloud and on-premise solutions for managing relevant business processes.

1.2.1.2. Applications1.2.1.2.1. Business Process Applications – SAP Business SuiteInnovationWe guide our innovation strategy for SAP Business Suite with a few simple imperatives that focus on customer value: We deliver relevant evolutionary and breakthrough technology and business

Figure 3: SAP Business Suite Innovations Road Map

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– Nonproprietary user interfaces, based on an open user interface technology standard (HTML5, Open Data Proto-col [OData])

– Multidevice support, so user interfaces will run on any device – Open environment for customer and partner development

First results are planned to be available in the SAP ERP Human Capital Management solution and source-to-pay software.

In addition, we plan to add social media and 3D visualization features to SAP Business Suite to enable task-based employee corporations to connect the corporation to public social media sites and to unify product designs and business data.

Minimal DisruptionWe plan to deliver evolutionary as well as breakthrough innovation in shipments that have as little negative impact on the customer’s operation and business as possible.

The planned shipment models include: • Smaller roundoffs to existing applications, in which innova-

tions will be delivered using the SAP Notes service or support packages (consolidation of SAP Notes) through the Customer Connection initiative5

• Innovations that are deeply interwoven with the core applications, in which innovations will be delivered as enhancement packages or add-ons

Long-Term PredictabilityAs a consequence of the ability to deliver innovations that do not require disruptive upgrades to new software versions, SAP extends mainstream maintenance for SAP Business Suite core applications by five years through December 2020. This long-term predictability and planning security for our customers is unrivalled in the software industry.

Customer BenefitsThe innovations strategy and road map for SAP Business Suite builds on the key strengths of SAP Business Suite and address-es key customer needs for the future:

• Unmatched functional scope, global presence, and lifecycle management

• Breakthrough innovations that are consumable in the context of the products and solutions you are using today

The innovation road map illustrates how we plan to further invest in the current SAP Business Suite software and, at the same time, integrate the business value from new technologies in a nondisruptive manner (see Figure 3). SAP Rapid Deploy-ment solutions aim to make consumption of innovation faster, easier, and more predictable for our customers – not just initially, but on an ongoing basis.

Our customers can continue to rely on the SAP Business Suite to protect their investments and to serve as the foundation to run their business.

User ExperienceUser experience continues to be an important topic for our customers because this is a key enabler of productivity and satisfaction for knowledge workers. Our strategy for user experience in SAP Business Suite applications distinguishes between two user groups: the professional users and the casual users. The professional user works daily with SAP applications and has a high level of proficiency with SAP software, whereas the casual user either works only occasionally with SAP applications or with a very broad range of applications.

We plan to accommodate the different needs of professional users and casual users with specific user interface technologies:

• user experience for the professional user The best-practices workbench and side panels make professional users more efficient:

– Contextual information and extensibility for existing transactions using side panels

– Decision-making information pushed to the business user by the best-practices workbench

– Process improvements and higher efficiency from a user-centric and task-driven approach that blends business transactions with analytics and other critical capabilities

– Entry pages for an easier overview of information Many customers can immediately use this innovation because it only requires SAP NetWeaver 7.0.

• user experience for the casual user We build state-of-the-art user experiences to attract casual users. The user interfaces support open Web standards:


planning and consolidation, and customer planning and intelli-gence. In addition, several industry applications, especially for financial services, retail, consumer products, and utilities, are planned that will support real-time processing of "Big Data" to key industry-specific consumer processes.

1.2.1.3. AnalyticsSeveral major new releases were launched across our analytics portfolio in 2011, including new versions of SAP BusinessObjects business intelligence (BI) solutions, enterprise information management (EIM) solutions (see section 3.5., “Database and Technology”), SAP BusinessObjects enterprise performance management (EPM) solutions, SAP BusinessObjects governance, risk, and compliance (GRC) solutions, and line of business and industry-specific analytic applications. Several key themes ran across these releases – integration, innovation, and harmoni-zation of the user experience – which are all important in pro-viding the foundation for delivering on our vision for “systems of engagement.”

Integration and Innovation Within and Beyond the PortfolioIntegration between the BI and enterprise information man-agement (EIM) solutions now provides a single environment from which you can gain instant, intuitive, and trusted access to structured, unstructured, multidimensional, and even social information. This allows you to better know your business, make decisions with confidence, and act in a timely manner to improve competitive advantage. Within the EPM solutions, we are aiming to deliver a new user experience, new solutions for the financial close, and the ability to mobilize performance management processes. For the GRC solutions, focus has been on providing a unified compliance platform that harmonizes the SAP BusinessObjects Access Control, SAP BusinessObjects Risk Management, and SAP BusinessObjects Process Control applications. Our goal is to provide the most comprehensive approach to embedding core risk and compliance management activities across strategic, operational, and planning processes. By enabling key stakeholders to proactively manage and monitor relevant risk and compliance activities during the execution of a business process – through risk-adjusted planning or risk- adjusted strategy management, for example – you can reduce risk events and compliance violations and move toward sustainable management of your risk and compliance programs.

• Unique nondisruptive delivery and predictable, fast consumption at low cost enabled by rapid-deployment solutions

• Industry-wide, unrivaled, long-term predictability for mainte-nance with evolutionary innovation of current functionality and improvements in user experience and TCO

SAP Business Suite 7 software, SAP Business Suite 7 Innova-tions 2010, and SAP Business Suite 7 Innovations 2011 are already available, and more is planned in the coming years.

1.2.1.2.2. Applications Powered by SAP HAnA, Accelerators, and Content In the in-memory computing area, several applications powered by SAP HANA are already available to customers who want to participate as early adopters. Applications powered by SAP HANA provide a rich set of functionalities that address existing business processes and enable innovations in processes and business models. These applications provide business logic, user interface, workflow support, and other features and are optimally designed to run natively on the SAP HANA platform to fully utilize its in-memory computing technology (for example, business logic executed in the database layer).

In addition, accelerators and analytic content are also available. Accelerators leverage the power of SAP HANA to significantly improve the performance of specific processes managed in SAP applications (for example, SAP ERP or SAP CRM) with high volumes of data involved. With accelerators such as SAP CO-PA Accelerator software or SAP Customer Segmentation Accelerator software, SAP customers can use SAP HANA as a second database and benefit from real-time data replication to not only boost the performance of these processes but also enable faster analysis and reporting – all without disrupting their existing SAP software landscape. Analytic content com-plements SAP applications and supports integration, imple-mentation, and configuration activities. It provides prebuilt reporting, dashboards, and data models that run natively on the SAP HANA platform.

In the future, we plan to make applications powered by SAP HANA, accelerators, and content for lines of business available to all customers. These applications could, for example, improve enterprise planning and performance management, business


further innovations in the areas of risk root-cause analysis, system monitoring for risks to configurations and master data, integrated audit management, and, in banking, operational risk management that supports Basel II. The overarching focus for our innovation activity across analytics is on supporting the critical moments of engagement you have within and across your business network.

1.2.1.4. MobileWe intend to extend our customers’ reach by:

• Enabling companies to better connect with their employees, vendors, customers, and end users to consume SAP soft-ware data and processes from different devices everywhere (mobile business apps)

• Providing business users with information from both inside and outside the enterprise so that they can make decisions based on a broad array of data according to their individual use cases (analytical capabilities)

• Helping business users to cooperate and optimize performance across a dynamic business network of people (collaboration tools)

• Enabling partners, customers, and business users to extend the functionality of SAP software and build their own user experiences

An important milestone in this area was the acquisition of Sybase, which led to an enhanced SAP product portfolio, including a mobile platform and mobile apps. Since then, two new versions of Sybase Unwired Platform have been success-fully delivered as the foundation for new SAP mobile apps.

We already delivered many mobile apps to customers in 2011 (for example, SAP Travel Expense Approval, SAP CRM Sales, and SAP Retail Execution). More are planned.

1.2.1.5. Database and technologyIn order for all these layers to fit together, an orchestration layer that works across all applications within a customer landscape is required. Therefore, we plan to continue to invest in the areas of lifecycle management, master data management, and process orchestration. The goal is to continuously reduce the cost of ownership and support data consistency and process management across multiple layers of applications. In addition, we are aiming to invest in our technology portfolio in order to provide a technology foundation that powers all current deploy-ment scenarios for applications, in whatever mode they are deployed (on premise, on demand, or on mobile device).

Innovation with SAP HANA is an important focus area for the analytics portfolio. The new release of the BI and EIM solutions provides support for SAP HANA via native business intelligence connectivity services, and the same mechanism can also be used to access information in the SAP NetWeaver Business Warehouse component. In future releases of EPM solutions, we plan to take further advantage of the SAP in-memory computing strategy, building on the work already completed with the introduction of the SAP BusinessObjects Strategic Workforce Planning application, which is powered by SAP HANA. We intend to commence in an iterative and non disruptive way with the SAP BusinessObjects Planning and Consolidation application, version for SAP NetWeaver, in which SAP HANA enhancements will not only be for performance and scalability reasons but will also target innovation not previously possible, such as new predictive capabilities.

User ExperienceAcross the analytics portfolio, much emphasis has been placed on harmonizing and enhancing the user experience with new, modern styling. With the proliferation of mobile devices and a highly mobilized workforce, the same user experience is im-plemented on popular mobile platforms, such as iOS (iPhone, iPad), Research In Motion (RIM), and Android OS. Each of the SAP BusinessObjects EPM solutions comes with a new add-in for Microsoft Office®. The add-in provides business users with the capability to analyze data from one or more SAP BusinessObjects EPM solutions using familiar, easy-to- use Microsoft Office tools (Excel, Word®, and PowerPoint®), enabling insight into information and greater understanding. Integration with the new release of SAP BusinessObjects BI solutions via the BI workspace also enables users to create BI workspaces with EPM and BI solution content in a single dashboard.

Future InnovationIn all solution areas, we plan to leverage the power of SAP HANA as well as enterprise mobility, cloud, and social collaboration technology. For example, in future releases of BI solutions, we plan to provide real-time interactive analysis leveraging the pow-er of SAP HANA and enterprise mobility technology in addition to integrating the SAP StreamWork® application and providing on-demand deployment options. Similarly, for the EPM solutions, we plan to provide new on-demand deployment options, extend support for mobile performance management processes and in-memory computing, and provide new additional industry and LoB solutions. For the GRC solutions, we are planning


productivity. At the same time, we provide a solution best suited for subsidiaries of large enterprises – SAP Business ByDesign. This delivers new features for shared insight and collaboration between people and their business network.

On-demand services from SAP are characterized by the following concepts:

• Support people and business collaboration – On-demand solutions are used by people, departments, and enterprises to address specific issues or enhance productivity. Whether used within the company or across multiple enterprises, these solutions offer a natural opportunity to interconnect structured and unstructured information and deliver solutions that drive both people-to-people and business-to-business collaboration. This also represents an opportunity to redefine and innovate around our extensive knowledge of end-to-end enterprise processes – which can now extend across these networks.

• Deliver an integrated experience that offers synergy with existing investments:

– On-demand solutions from SAP (whether fully integrated to run the entire business, focused on a key line-of-business problem, or designed for personal productivity) work together and may be easily integrated with your existing investments to support an end-to-end experience.

– All on-demand solutions from SAP are built on a consistent and orchestrated set of platform features that offer trans-actions, analytics, and collaboration. They share a consis-tent lifecycle management system, are highly secure, and meet integration standards. They also share an appropri-ately consistent user experience. We have begun to deliver a harmonized integrated development environment and public solution model that allows partners and customers to more easily assemble transactional, analytical, and collaborative services into new solutions.

• Provide comprehensive solutions that come with best practices, insight, and all other essential complementary services required for the solution:

– Beyond delivering software, we provide customers with focused solutions that already incorporate the content and services you need to solve your specific business problems. This means the solutions are prepackaged and interconnected to deliver autonomous content and services without significant IT intervention.

– SAP solutions inherently provide you with the ability to get real-time and contextual insight into your business.

Another key innovation in the SAP technology portfolio is in-memory computing. The SAP HANA platform, comprising the SAP HANA database and other components, is based on this technology and enables real-time analysis on large quantities of detailed data. This breakthrough technology is intended to be brought nondisruptively as an attachment to other tech-nology and applications, such as analytic applications, and the SAP NetWeaver Business Warehouse (SAP NetWeaver BW) component.

SAP NetWeaver BW is available with SAP HANA as an under-lying in-memory–based database. Dramatic simplification, TCO reduction, improved performance, and breakthrough analytics are just some of the benefits that can be realized by column-based storage with high compression and excellent query performance. It is also possible to natively combine BW data with real-time sourced data in data marts in SAP HANA. We plan to deliver additional applications that will run on SAP NetWeaver Business Warehouse powered by SAP HANA.

In 2010, SAP successfully introduced in-memory computing with the first delivery of SAP HANA appliance software. We intend to extend our portfolio of applications that are powered by SAP HANA in order to bring innovative benefits to you.

1.2.2. PRoDuCt PoRtFolIo

1.2.2.1. CloudThis section describes our offered product portfolio for on- demand solutions.

SAP understands the wide heterogeneity of our customers’ technology and application landscapes, which includes on-premise, on-demand, mobile, and collaboration applications. Our solution strategy is designed to support this heterogeneity while providing coherence in information, process, and deci-sion making. We will address the needs for fast time to value and leverage the high-value content in your existing on-premise deployments with new and innovative on-demand services. Consistent with this strategy, we are delivering on-demand solutions across key areas of our customers’ landscapes. These include solutions focused on solving the business problems of specific lines of business (for example, sales, service, marketing, procurement, finance). We also provide highly differentiated solutions that are focused on personal


– Improve efficiency – The solution enables you to auto-matically integrate disconnected business processes, leading to a greater level of operational efficiency across the entire organization.

– Gain visibility – Embedded analytics and reporting functionality provide deep and timely insights into all aspects of the business, which helps your customers make better decisions.

– Be agile – It allows you to respond more quickly to change, provide better service to your customers, and compete more effectively in the market.

– extend the system – It's built on a flexible platform that allows our partners to develop add-ons that can provide greater depth of functionality to solve unique customer needs.

– leverage mobile devices – It supports predefined scenarios on the Apple iPhone and other leading mobile devices, which allows you to manage your business while working remotely and offer a greater level of service to your customers.

SAP Business ByDesign lets your IT staff focus on providing more strategic value to the business and contributing to revenue growth while controlling and increasing the predict-ability of IT costs in the long term. Software functionality can be configured and used as it is needed – and because it is an on-demand solution, there is minimal disruption to the business whenever new functionality is deployed. Because the solution has built-in user help, IT training costs are kept to a minimum. With SAP Business ByDesign, you can create a blueprint for growth that is predictable and cost-efficient in the long term.

SAP Store is the place to discover, evaluate, buy, and consume a wide range of business applications designed by SAP and to discover partners to enhance the SAP Business ByDesign solution. From integrations and add-ons to report templates and mashups, SAP Store is the destination of choice to easily find applications that meet your unique business needs and are compatible with your existing system.

• on-demand solutions for lines of business: – SAP Sourcing onDemand is a complete, modular, and

fully integrated solution designed to drive sustainable cost savings, support comprehensive contract management, and provide superior supplier management and may result in rapid time to value. It provides built-in support for best

– SAP solutions have an open architecture principle and provide platform features that allow an extensive ecosystem of partners to extend, deliver, and consume content and services.

On-demand solutions already available include the following: • on-demand solutions for small businesses and midsize companies6

• SAP Business ByDesign7 is an ideal solution for high-growth midsize companies that want to focus on growing the business with minimal or no IT infrastructure. SAP Business ByDesign is a powerful on-demand solution and is the easiest solution to consume (evaluate, buy, implement, use, and adapt) with-in the portfolio of SAP solutions for small businesses and midsize companies. SAP Business ByDesign is one of the most complete, integrated, and adaptable on-demand solutions in the market. Delivered through a single user interface, the solution provides the best of SAP software on demand through robust functionality for managing financials, customer relation-ships, human resources, projects, procurement, and supply chain, in addition to deeply embedded real-time in-memory analytics and reporting. It is highly configurable with precon-figured business processes and flexible adjustment of process flows. The solution is delivered on demand and managed, monitored, and maintained by SAP software experts in world-class hosted data centers. We take care of the maintenance and installation of upgrades, so you can focus on your business and not on IT. In addition, we provide SAP Business ByDesign customers with the financial certainty and trust that comes with being the global leader in business applications. The solution has been designed so that you can either imple-ment the entire solution or start by adopting those components you need to address current business requirements (starter packages for SAP Business ByDesign are currently available for customer relationship management, professional services, and core SAP ERP functionality) and then adding incremental functionality, moving toward the complete solution at your own pace. With SAP Business ByDesign, you can:

– Focus on business, not on It – Precious resources do not have to be invested in building and managing an expensive IT infrastructure.

https://store.sap.com/sap/cpa/repository/store/Page.html


SAP Information Interchange OnDemand provides a com-plete message exchange chain that starts at your sending or receiving SAP application and ends at your business partner’s sending or receiving application. SAP Informa-tion Interchange OnDemand comprises both service and support for operation. This relates in particular to the maintenance and support of the licensed business partner profiles.

– The SAP e-Invoicing for Compliance onDemand solution allows you to perform different compliance processes for the exchange of invoices. These cover digital signature, signature verification, content checks, format checking requirements, and format conversion functionality as stipulated by government or other regulatory authorities. The solution either performs the necessary actions within the core of the SAP E-Invoicing for Compliance software or makes use of service interfaces to provide electronic signature verification or signature verification or both. It supports both inbound (accounts payable) and outbound (accounts receivable) invoice scenarios. SAP E-Invoicing for Compliance OnDemand is based on SAP Information Interchange OnDemand software and technology.

• on-demand solutions for analytics: – SAP Businessobjects BI onDemand delivers instant insight via a complete, intuitive, turnkey business intelli-gence platform. Using SAP BusinessObjects BI OnDemand, business users can follow an intuitive process to upload a spreadsheet, bring in different data sources, and explore data with the software’s unique search-and-browse func-tionality. The integrated solution lets business users create accurate, timely dashboards and reports. This means there is no longer the need to pull together sales reports from various sources or manually create pivot tables, charts, and graphs. Ad hoc and what-if analyses can also be performed. In addition, there is no need to share spreadsheets and reports using e-mail or paper – instead, business users can share the information online.

– SAP StreamWork is an on-demand, collaborative decision-making application that brings together the people, infor-mation, and proven business approaches needed to drive fast, meaningful results. Team members inside or outside your organization can come together in a cohesive online environment to strategize, brainstorm, solve problems, make decisions, and track all activity for later reference or reuse. SAP StreamWork is suited for all lines of business and industries and is available on demand, allowing you to be up and running quickly.

practices, integration across business functions, and real-time visibility across your entire enterprise, so you can proactively manage every aspect of the strategic source-to-contract process.

– SAP Sales onDemand is a complete, modern solution designed for the way your sales professionals sell today. They can access customer and market insights that help them to do more – more quickly. They can harness the collective genius of the enterprise by collaborating in con-text and move with speed and agility to access customer information anywhere, anytime, and to deliver the right customer impact every time. SAP Sales OnDemand is available in a subscription-pricing model with no up-front capital investments.

– SAP Carbon Impact onDemand helps companies to accurately measure and compare carbon and energy use intensity across their entire operations as well as execute on the most effective reduction strategy. By gaining this level of insight into energy use and the resulting carbon emissions across all types of emissions (self-produced or purchased) with up-to-date data from your existing operational systems, you can rapidly identify your best reduction options with embedded best-practice content. Further, using the preconfigured content from SAP, you can confidently report your greenhouse gas (GHG) position to various stakeholders, such as shareholders, customers, communities, employees, and interested third parties, such as nongovernment organizations (NGOs).

– With SAP travel onDemand, you can manage your business travel, from planning to booking to expense reimbursements. Designed for the way you travel, our solution lets you travel smarter, spend better, and get your money back faster – all while staying in compliance with corporate policies and delivering on your business goals. Manage your travel any-time, anywhere – on the Web and on your mobile devices, including the iPhone, iPad, and BlackBerry.

– The SAP Information Interchange onDemand solution8 helps you to connect, transact, and collaborate with your network of suppliers, customers, logistics service providers, and other relevant business partners. Combined with SAP Business Suite and other SAP applications, you can extend business processes into your network without the need for expensive point-to-point integration, which is difficult to maintain and does not have the flexibility to adapt to the speed of business. Leveraging preintegration for mission-critical processes, the content repository helps you gain instant access to a global business network, which will continue to grow as you and your business partners join.


value based on the analysis of productive processes and func-tions of our customers. Please note that the use of new business functions may not be covered by your current license agree-ment. If in doubt, please contact your SAP sales representative.

SAP Business Suite is also the foundation for a significant number of partner products that leverage the foundation of SAP Business Suite for specialized process extensions and functions that complement our platform. Open interfaces and process management tools provided by the SAP NetWeaver technology platform support process integrity and allow our partners to focus on their specialized domain expertise.

We offer a full range of deployment options for software that supports your business processes. On-demand offerings such as SAP Sales OnDemand and SAP StreamWork complement the on-premise applications of SAP Business Suite. Our mobile platform and mobile apps allow you to deploy functions, pro-cesses, and services of SAP Business Suite to smart devices – creating synergies between the process and data integrity delivered by SAP Business Suite and the flexibility and user-friendliness of smart devices.

The applications that make up SAP Business Suite are described in the following sections.

1.2.2.2. Applications 1.2.2.2.1. Business Process Applications – SAP Business SuiteSAP Business Suite software (see Figure 4) helps enterprises in all industries execute and optimize their business and IT strategies by providing modular applications that improve your ability to perform end-to-end business processes across and beyond the enterprise. SAP Business Suite consists of a set of core LoB applications, industry applications, and supplementary applications built on the SAP NetWeaver technology platform. These applications are designed to support a large set of end-to-end processes for lines of business in their respective indus-tries. The open architecture of SAP Business Suite supports the extension of end-to-end business processes beyond the four walls of the enterprise to connect to partners, suppliers, service providers, and customers and to support process visibility, monitoring, and analytics.

Innovations to the core applications of SAP Business Suite are delivered in enhancement packages9 containing business functions. We recommend that customers install enhancement packages as soon as they are available and then activate select business functions based on the requirements of the lines of businesses.10 This minimizes the disruption and testing effort and maximizes the responsiveness of IT departments to new business requirements. We provide tools and services to identify the business functions that are likely to deliver the best business

Figure 4: SAP Business Suite

SAP netWeaver Composition environment

SAP netWeaver Process Integration

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through multiple channels. SAP SRM accelerates and optimizes the entire procure-to-pay process by supporting integrated processes and enforcing contract compliance, resulting in tangible savings.

The SAP Supply Chain Management (SAP SCM) application allows companies to adapt their supply chain processes in an ever-changing competitive environment. SAP SCM transforms traditional supply chains from linear, sequential processes into open, configurable, responsive supply networks in which customer-centric, demand-driven companies can sense and respond more intelligently and more quickly to demand-and-supply dynamics across a globally distributed environment.

Enhancement Packages for Core ApplicationsSAP enhancement packages for the core applications of SAP Business Suite are a proven approach to accelerate the delivery of innovation to our customers (see Figure 5). Enhancement packages provide new and improved business functions to improve the efficiency and flexibility of existing business pro-cesses. Enhancement packages have the same maintenance duration as the underlying core applications and give you increased ROI. We recommend that you apply the most recent support package stacks regularly, including the latest enhance-ment package in the unrestricted shipment phase. The advan-tage is that you receive the most recent corrections and legal changes from one effort and are further able to activate new functionality in a flexible manner.

Core ApplicationsThe core applications of SAP Business Suite support many essential enterprise business processes.

SAP eRP is one of the market-leading applications for opti-mizing business and IT by reducing IT complexity, increasing adaptability, and delivering more business value at a lower cost than traditional ERP solutions. It supports mission-critical business processes for finance, human capital management, asset management, sales, procurement, and other essential corporate functions. SAP ERP also supports industry-specific processes by providing industry-specific business functions that can be activated selectively using the switch framework, which keeps the application core stable and helps it to work toward maximum performance. The scalability of SAP ERP offers efficient business process support for all types of businesses – from midsize companies operating in one location in one country to the largest global corporations with multisite operations in dozens of countries. SAP ERP and the other applications of SAP Business Suite go where you go – eliminating the need to resort to a multitude of local solutions provided by local vendors. This enables infrastructure that is efficient and compliant together with flexible operations, which provides differentiating value when corporate strategies change and your business seeks out new territories.

The SAP Customer Relationship Management (SAP CRM) application provides a comprehensive platform for marketing, sales, and service to obtain the customer intelligence needed to effectively manage customers and customer-related process-es. SAP CRM supports multichannel customer interactions with, for example, mobile smartphones, the Internet, and social media and also offers a dedicated communications infrastructure that helps to connect all people anytime, anywhere.

The SAP Product lifecycle Management (SAP PLM) application helps companies manage, track, and control all product-related information over the complete product and asset lifecycle as well as throughout the extended supply chain. SAP PLM facilitates creativity and frees the process of product innovation from organizational constraints.

The SAP Supplier Relationship Management (SAP SRM) application provides a procurement platform that helps organi-zations in all industries improve their centralized sourcing and contract management in addition to interacting with suppliers

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The software provides the foundation for technical interopera-bility between SAP applications and Microsoft SharePoint®. Duet Enterprise helps ensure that the communication between the systems is secure, scalable, and manageable. In addition, tools and business content enable the composition of solutions that blend process-oriented and collaborative work. We expect our ecosystem and partners to deliver solutions based on Duet Enterprise that address business needs, as well as the needs of specific vertical industries and lines of business. Additionally, you can compose custom solutions to address your specific business needs. Duet Enterprise delivers ready-to-use features with quick time to value, for people to interact with and collab-orate around information, participate in workflows, access reports, and explore human resources–related data stored in SAP applications. Customers that plan to deploy Duet Enterprise should expect to see improved employee productivity and overall business efficiency, to expand the value from the invest-ments they have made in SAP and Microsoft software, and to rapidly respond to their business needs.

Enterprise ServicesEnterprise services are used as a standards-based way of encapsulating enterprise software functionality and exposing it as a business service in the form of a reusable software component. Enterprise services for SAP applications are Web services designed according to business-driven governance processes and expose business interfaces that can be reused in newly composed business processes. Adhering to open standards and based on well-documented data types, the enterprise services from SAP conform to the SAP data and process model, helping to support efficient operations and the integrity of core business processes. Co-innovated by SAP and our partners and customers, enterprise services can be quickly combined to support new business processes that deliver the flexibility and efficiency enterprises need to optimize their business and IT across the business network. By using enter-prise services, IT departments are able to respond quickly and cost-effectively to changing business requirements by reusing existing and proven business functionality.

1.2.2.2.2. SAP Business one An ideal solution for small businesses that want to fully integrate their end-to-end processes and grow, the SAP Business One application11 is a complete and integrated world-class ERP application that’s truly affordable for small businesses. It is the entry-level ERP application within the portfolio of SAP solutions for small businesses and midsize companies.

Industry ApplicationsSAP complements the support for basic business processes common to all large enterprises with support for industry- specific processes. Support for industry-specific processes is delivered as part of SAP ERP or as separate industry appli-cations (for example, the SAP Dealer Business Management application or the SAP Reinsurance Management application). Industry applications integrate with the core applications of SAP Business Suite to safeguard process and data integrity. The architecture and business functionality of the industry applications are a result of our in-depth understanding of industry-specific business requirements and the resulting business processes. We continuously enhance SAP industry portfolios by adding new applications that address the highly specialized business needs of our customers in their focus markets.

For an overview of available industry application releases, see section 3.2.1.6., “Industry Applications.”

Supplementary ApplicationsSupplementary applications are applications that drive spe-cialized business processes common to a large number of in-dustries. They deliver a short time to value, appeal to specialized business users, and offer a high degree of process flexibility. Supplementary applications include, for example, the SAP Portfolio and Project Management application and SAP Business Communication Management software.

In section 3, “SAP Release Planning in Detail,” the supplementary applications are grouped with the core application or industry portfolio they complement.

Duet® Enterprise SoftwareDuet® Enterprise software, a product developed jointly by SAP and Microsoft, helps IT serve the business more effectively and supports employees in using and extending SAP applications through Microsoft SharePoint and Microsoft Office. Business users benefit from unified and simplified access to the infor-mation and actions they need, addressing the growing need for team collaboration, business insight, and improved personal and team productivity.


• Add-ons for SAP Business one are developed either by SAP or our software solution partners to meet industry- or country-specific requirements or to offer features that complement the core functionality of SAP Business One. They are typically sold and implemented by experienced local channel partners or the software solution partners. These solutions can either be installed on premise or run in hosted environments, with the traditional perpetual license model increasingly comple-mented by a subscription-based license model:

– Industry solutions are the result of extensive collaboration between SAP and software solution partners who jointly define the product offering, develop documentation, create a go-to-market strategy, and develop a support process. They are proven, tested, and preconfigured packaged solutions that enable rapid and efficient implementation.

– Complementary solutions – both horizontal and vertical in nature – that have successfully completed an in-depth qualification program can use the “SAP-qualified solution for SAP Business One” designation. We grant this country-specific designation to partner solutions that meet addi-tional requirements, recognizing all-round excellence, in-cluding product integrity, customer satisfaction, and sales and marketing support.

• Fully integrated SAP Crystal Reports® software lets you design, explore, and deliver interactive reports by capturing data from both SAP Business One and associated software solution partner applications.

• For companies that have large amounts of data and require real-time processing, analytics are available separately for SAP Business One. These analytics are powered by SAP HANA and provide business users with fast-running reports and dashboards, as well as content that enables you to make decisions faster than ever before. You now have easy access to analytical information in the familiar SAP Business One user interface.

• SAP Business one mobile app for iPhone and iPad12 provides you with immediate access to the most relevant business information from any location, at any time. You can manage customer and partner data, process pending approval requests, view reports, and much more. It extends SAP Business One functionality to mobile devices, making it a more accessible application for a greater number of users.

• The remote support platform for SAP Business one is an automated tool that proactively monitors the health status of customer systems. It helps identify system bottlenecks by

From a single application, SAP Business One can manage an entire business across financials, sales, customer relationships, purchasing, inventory, and operations and includes integrated reporting and analytics. It is an easy-to-use and flexible appli-cation, available in 40 country-specific versions in 26 languages. With its vast amount of configuration features and more than 550 partner-developed industry-specific solutions and func-tional add-ons available today, SAP Business One can be easily tailored and extended to meet specific business processes and changing needs.

SAP Business One can be easily connected with applications across the extended business network – for example, head-quarters, subsidiaries, trading partners, and distributors. Preconfigured integration solutions for SAP Business One are available to quickly and affordably integrate the application with both non-SAP and SAP software:

• SAP Business one is developed by SAP and sold, implement-ed, and supported by a network of more than 800 authorized local channel partners.

• Integration solutions for SAP Business one address the growing need for integrating diverse environments across business networks. The solutions are built upon the integra-tion framework of SAP Business One, which provides the underlying technology. Integration solutions address these most common types of integration:

– Subsidiaries or other smaller organizations running SAP Business One can connect to other organizations, to business partners, and to headquarters where other SAP software is running. They can do this by integrating SAP Business One with SAP Business Suite applications.

– Organizations can connect SAP Business One to mobile devices and to information and services from SAP and other providers. They can do this by using the connectivity technology that comes standard with SAP Business One.

– The intercompany integration solution for SAP Business One enables companies running SAP Business One in multiple locations to easily consolidate their business information by connecting these multiple systems.

• SAP Business one Software Development Kit (SAP Business One SDK) contains programming interfaces and development tools that support customers and SAP partners in easily integrating external applications with SAP Business One to fit their customers’ unique needs. SAP Business One SDK is included with SAP Business One releases.


authorization through portal roles. Business packages run on SAP NetWeaver Portal and can be easily modified to suit your needs.

• SAP netWeaver Business Warehouse content provides pre-defined analytical insight into business processes. It contains objects for data extraction, data persistency, and information delivery, such as dashboards, formatted reporting, and on-line analytical processing (OLAP) analysis that support SAP BusinessObjects BI solutions.

• SAP Businessobjects Rapid Marts packages are prepack-aged, subject area−specific data marts for enterprise appli-cations, including relational data models, ETL mappings, sample reports, dashboards, and business documentation. They reduce the time needed to develop data marts, lowering costs and accelerating the deployment of business intelligence applications.

• SAP Businessobjects Data quality Management software content provides contact information (personal names, com-pany names, addresses, titles, e-mail addresses, telephone numbers, and so on) for more than 240 countries. It is used to discover, correct, and prevent data quality issues across the enterprise.

• SAP offers starter kits for SAP Businessobjects Planning and Consolidation, SAP Businessobjects Financial Consolidation, and SAP Businessobjects Process Control applications. These starter kits provide functional content, guidance on best practices, and knowledge that can help you deploy EPM and GRC applications more quickly, more easily, and with less risk. For example, starter kits for consolidation applications help you perform, validate, and publish a statutory consolidation in accordance with International Financial Reporting Standards (IFRS) or U.S. GAAP.

• SAP Knowledge Acceleration software includes content ship-ments of robust end-user training materials. These offerings deliver prebuilt interactive training, practice, and knowledge support content in a variety of formats and are designed to support rapid deployment of Web-based training.

• SAP provides content as a service with two solutions support-ing global environment, health, and safety (EHS) regulatory compliance for all industries that use, manufacture, or sell products containing hazardous substances:

– SAP eHS Regulatory Content packages contain integrated content designed for the SAP Environment, Health, and Safety Management (SAP EHS Management) application that tracks changing global EHS regulations and provides you with regular updates to maintain compliance.

enabling SAP support to query customer databases remotely and check their systems against known support issues. It sends regular status e-mails to customers, notifies partners of system issues, and also sends automatic fixes, so you can prevent issues from happening. The remote support platform for SAP Business One is available for free to customers with a maintenance contract and supports the SAP Business One releases 2007 and higher.

1.2.2.2.3. Content Shipments Content shipments consist of a collection of objects, templates, or data that deliver predefined configuration settings, process models, and support for best practices for all elements of the SAP product portfolio. Content shipments help companies integrate applications, including third-party software, and implement functionality in their IT landscape. In general, the shipment schedule and maintenance durations coincide with those of the application shipment they are designed for. The following types of content shipments are defined:

• SAP Best Practices packages include content shipments that provide blueprint content consisting of proven methods and tools for implementing solutions in key functional areas and for a range of industries using SAP software. These offer-ings deliver methodology, documentation, and preconfigured settings that support rapid, reliable deployment with a timely ROI. Such content shipments, provided along quarterly release schedules, are a key component of SAP Business All-in-One and SAP Rapid Deployment solutions.

• Content for the SAP Solution Manager application manage-ment solution and SAP master data for the system landscape directory provide a collection of business process models that support and accelerate planning and execution of SAP releases, whether they are implementations or upgrades. The content also supports best practices for operation of these releases.

• enterprise Services Repository content consists mostly of standard interface object types, such as Web services, mes-sage types, and data types. In addition, Enterprise Services Repository content includes process integration scenarios and mappings as well as modeling object types, such as process component interaction models and object definitions.

• SAP netWeaver Portal component content provides pre-assembled objects bundled as business packages for com-pleting business tasks. In essence, the business packages provide access to various SAP applications from other applications (for example, SAP ERP and SAP CRM) using


delivers offerings in areas such as consulting, education, and support that allow customers to utilize their analytics solutions faster than ever.

1.2.2.3.1. Business Intelligence BI solutions allow business users to interact with business information and accurately answer ad hoc questions without advanced knowledge of the underlying data sources and struc-tures. BI solutions help business users to gather data across all sources and formats and deliver it as useful, consumable information inside and outside your organization. You may use the BI tools to uncover trends and patterns to solve business problems, anticipate business changes, and help reach organi-zational goals. Business users may track and analyze key busi-ness metrics via dashboards, interact with sophisticated visual representations of information, and take advantage of user-friendly features that provide self-service access to critical business information.

Some of the key BI solutions include the following: • The SAP Businessobjects Business Intelligence platform

is used by business users and IT alike. It combines end-user insight with flexible systems management for a single BI standard that allows administrators to confidently deploy and standardize their BI implementations on a proven, scalable, and adaptive service-oriented architecture (SOA). It can be used by any number of business users.

– SAP eHS Regulatory Documentation onDemand is a service you may rely on to generate compliance docu-ments in accordance with global regulations and regional requirements.

• In-memory accelerators utilize the power of SAP HANA to dramatically improve the performance of existing SAP Business Suite functionality in small, well-defined areas that bring you immediate value. In-memory analytic content provides prebuilt reporting, dashboards, and data models that run natively on the SAP HANA platform. One example is the SAP Co-PA Accelerator software, which provides real-time, flexible insights into customer and product profitability across all dimensions of cost and revenue.

1.2.2.3. AnalyticsAnalytics solutions from SAP help organizations to empower individuals, teams, and business networks to go beyond what they seek to achieve, by providing deeper business knowledge, more power to anticipate change, and more insight to uncover new opportunities, enabling them to make the best decisions and achieve remarkable results. The analytics solutions include business intelligence, enterprise information management, data warehousing, enterprise performance management, and governance, risk, and compliance software (see Figure 6). Industry-specific analytic applications are available to enable specific planning, risk management, and performance optimiza-tion processes. In addition, the SAP Services organization

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1.2.2.3.4. enterprise Performance ManagementWith EPM solutions, organizations become more agile, gaining alignment, visibility, and confidence in decision making that gives them optimal control and competitive advantage. Better control of performance is enabled by an understanding of how strategies will be impacted by risk and the ability to adjust plans and expectations accordingly. By closely monitoring and understanding company spending, for example, you can reduce costs and increase working capital. You also have the ability to optimize profitability by gaining deeper insight into costs and profitability across a number of dimensions of your business – such as customer, channel, and product.

Some of the key EPM solutions include the following: • The SAP Businessobjects Strategy Management applica-

tion empowers business users at all levels to rapidly align resources to execute on strategies, understand risk, and drive effectiveness. Goal synchronization and custom- designed communications drive user adoption across the enterprise, and live operational reviews help ensure align-ment with goals while managing resources and exceptions.

• The SAP Businessobjects Planning and Consolidation application unifies and streamlines the planning, budgeting, and forecasting process, thereby improving budget cycle times. In addition, it provides consolidation features to support a faster close while driving compliance with regula-tory and financial standards and helping you reduce external audit costs.

• The SAP Businessobjects Financial Consolidation applica-tion provides you with the speed, processing power, agility, and breadth of analysis necessary to complete strict regula-tory consolidation and financial reporting cycles more quickly and with confidence.

• The SAP Businessobjects Disclosure Management appli-cation helps reduce the time, risk, and cost of regulatory filings and disclosures by relying on a collaborative and compliant process.

• The SAP Businessobjects notes Management application streamlines the collection and management of financial notes to support footnotes in financial and regulatory statements.

• The SAP BusinessObjects Profitability and Cost Manage-ment application helps customers to gain a deep understand-ing of the levers affecting organizational costs and profitability throughout the enterprise. It helps you identify underlying

• SAP Crystal Reports software is a powerful reporting tool that helps developers and IT professionals rapidly create flexible, feature-rich reports and tightly integrate them into Web and Microsoft Windows applications.

• SAP Businessobjects Dashboards software provides a secure, interactive way to visualize information both at summary and detail level with live, refreshable data. Dash-boards and visual models support effective decision making while providing a live view of your business.

• SAP Businessobjects explorer® software offers business users an intuitive path to quickly search and explore data for instant insight into the business. They are able to get quick answers to on-the-fly questions without training by simply entering a few keywords to search for relevant information and then intuitively explore large volumes of data – without prior knowledge about what data exists or where to find it. With immediate insights into vast amounts of data, you can explore business at the speed of thought and improve your ability to make sound, timely decisions.

• SAP Businessobjects Web Intelligence®13 software allows business users self-service access to data, reporting, and analysis. It is an ad hoc query, reporting, and analysis tool designed to empower business users with its intuitive inter-face, allowing them to turn information into actionable insight and make better decisions in less time.

1.2.2.3.2. enterprise Information Management Information about enterprise information management soft-ware products can be found in section 1.2.2.5.5., “Enterprise Information Management.”

1.2.2.3.3. Data WarehousingData warehousing solutions from SAP provide a solid data foundation that allows customers to capture, store, transform, and manage data in a scalable, enterprise-ready data ware-house or a nimble, flexible data mart. When you leverage the full range of analytics solutions from SAP, including data ware-housing, you can quickly analyze business operations to drive better, smarter, and faster decisions predicated on a single ver-sion of the truth – and provide a consolidated, consistent, and trusted view of the business across your entire organization. Some of the data warehousing solutions include SAP HANA14 and SAP NetWeaver Business Warehouse Accelerator15 software.


• The SAP Businessobjects Global trade Services application helps companies reduce the cost and risk of international trade by helping to support compliance with global regula-tions, accelerating trade activity, and minimizing duties and landed cost. You can streamline complex import and export processes and compliance checks, help expedite customs clearance, and use automation and “e-filing” to optimize trade for the lowest risk and minimal cost.

• The SAP Businessobjects electronic Invoicing for Brazil (SAP Businessobjects nota Fiscal eletronica) application helps support comprehensive compliance with Brazil’s electronic invoicing requirements and ongoing support for evolving Brazilian e-trade and tax regulation. It helps reduce compliance costs with automated, certified, and secure interfaces to state and federal government systems while efficiently utilizing existing IT investments by connecting to SAP and non-SAP software systems.

• The SAP Businessobjects Sustainability Performance Management analytic application helps organizations define and communicate their sustainability objectives, appropriately manage risks, and report on sustainability performance while reducing the time spent collecting data.

1.2.2.3.6. Analytic ApplicationsSAP BusinessObjects analytic applications arm you with industry-specific, role-based insight into business performance – reliable information that you can use to make the right decisions for your business.

These solutions incorporate best practices with industry- specific or line-of-business–specific content with the intent to enable rapid time to value. With these solutions, users benefit from key performance indicators (KPIs) that track customers’ unique challenges, such as time to market, and support them in managing multiple aspects of their business. Examples of analytic applications are SAP BusinessObjects Customer Analysis and Retention for Telecommunications, SAP BusinessObjects Planning and Consolidation for Public Sector, SAP BusinessObjects Supply Chain Performance Management, and SAP BusinessObjects Spend Performance Management.

1.2.2.3.7. SAP Businessobjects edge SolutionsSAP BusinessObjects Edge solutions16 are the business intelli-gence, information management, and performance manage-ment solutions of choice for midsize companies that want to

causes of underperformance, test potential impacts of changes, and take incisive action to reduce costs and optimize profitability of products, customers, and channels.

• The SAP Businessobjects Spend Performance Manage-ment analytic application provides full visibility into direct and indirect spend and helps to proactively identify cost savings opportunities and supplier risk. As a result, you are better positioned to reduce cost and improve supply conti-nuity and hence to increase spend under management.

• The SAP Businessobjects Supply Chain Performance Management analytic application helps you measurably im-prove supply chain effectiveness, thereby providing for more responsive supply chain networks and improved cost control. By focusing on the right process metrics, you can identify and diagnose bottlenecks and uncover opportunities, to take informed action toward improved supply chain performance.

1.2.2.3.5. Governance, Risk, and Compliance GRC solutions provide continuous monitoring of key risk indi-cators and compliance effectiveness across your heterogeneous systems, business processes, and information technology infrastructure – aligning risks and compliance programs to strategic initiatives, plans, and execution. Automated risk man-agement and compliance and monitoring activities minimize the associated effort and reduce the overall cost of better managing compliance and risk. By proactively preventing risk events and compliance violations from occurring, organizations can better protect value. They can also deliver better perfor-mance by incorporating risk and compliance into strategy, planning, and operational execution.

Some of the key GRC solutions include the following: • The SAP Businessobjects Risk Management and SAP Businessobjects Process Control applications help you avoid market and regulatory penalties with continuous, automated monitoring of key risk indicators and compliance effectiveness across the organization.

• The SAP Businessobjects Access Control application provides access risk management, which supports business managers, auditors, and IT security managers to collabora-tively and confidently control access and prevent fraud across the enterprise. It helps to streamline segregation of duties, critical access risk, and user access assignment compliance processes, minimizing audit time and audit- related costs.


1.2.2.4.2. Mobile Apps The value of a mobile platform is directly dependent on the applications running on the platform. Our goal is to exponentially grow the applications running on our mobile platform by opening up mobile application development to its entire ecosystem and supporting developers all the way in order to bring these innovative applications to the market. Applications are built on Sybase Unwired Platform, which offers a flexible open infra-structure to strategically respond to evolving device type and data source needs while providing customers the ability to customize the mobile apps to their specific business needs. SAP is building a variety of mobile apps to address business needs: line-of-business apps, industry apps, and mobile analytic apps.

We have the following mobile business process applications – which mobilize core processes – available, with more planned in the future:

• The SAP CRM Sales mobile app allows sales representatives to maximize productivity and effectiveness by collaborating and executing lead-to-order sales processes on a smartphone or tablet. The app provides full access to SAP CRM accounts, contacts, leads, opportunities, activities, and analytics, all from a mobile device.

• The SAP Field Service mobile app gives field technicians access to relevant information on mobile devices. It helps field service organizations raise customer satisfaction by meeting service-level agreements and solving issues early, lower costs by better utilizing field technicians, and increase ROI in SAP CRM with easier and frequent use.

• The SAP eAM Work order mobile app provides your field technicians with the information they need while at a work site, allowing them to make better-informed and more timely decisions and eliminating manual maintenance processes. By making enterprise asset management (EAM) data in-stantly available for processing, scheduling, and reporting, technicians are able to execute their work assignments more efficiently and increase equipment uptime.

Our line-of-business applications have the same design pat-terns as consumer applications – user friendly, simple use cas-es, and quick development and deployment. We have the fol-lowing mobile line-of-business applications, with more planned for the future:

• Mobile apps for finance help employees and managers turn wait time into productive time, which increases worker pro-ductivity and efficiency, increases managerial insight into

improve business processes, anticipate and respond to the rapidly changing business environment, discover new oppor-tunities, and gain an advantage over the competition. These comprehensive, versatile midmarket solutions address any business intelligence, information management, or performance management requirement – from flexible ad hoc reporting and analysis to dashboards, from data visualization to powerful data integration and data quality management – as well as budgeting, planning, consolidation, and strategy management.

1.2.2.4. Mobile1.2.2.4.1. Mobile PlatformBusiness information is sitting in all kinds of applications, data stores, servers, and file storage. In addition, there is the need to deliver this information to various types of devices running different operating systems, such as Android, BlackBerry, iOS, and Windows® Mobile. Complexity escalates exponentially. Managing this complexity requires a flexible, open, and con-sistent development platform. With so many mobile operating systems and device choices available, you also need a solution that can manage and secure all critical enterprise data, mobile apps, and devices.

With the acquisition of Sybase, SAP now offers a comprehensive enterprise mobility infrastructure that helps SAP customers un-wire their enterprises by breaking down information technology barriers and delivering critical information and applications to employees, partners, and customers – on any platform, device, or network – anytime, anywhere, without sacrificing security:

• Sybase unwired Platform is a mobile enterprise application platform that enables enterprise developers to simply and quickly build and manage applications that securely connect business data from SAP and non-SAP software systems to mobile workers on all major devices, at any time. Sybase Unwired Platform enables customers to embrace enterprise mobility across their entire organization with a development platform that is consistent but highly adaptable. Sybase Unwired Platform is tightly integrated with the SAP netWeaver Mobile component and therefore allows the mobilization of SAP applications with the fastest time to market.

• The Afaria® mobile device management solution is a powerful and flexible mobile device management and security solution for the enterprise. Afaria provides a single administrative console to centrally manage, secure, and deploy mobile data, applications, and devices. Afaria simplifies the management complexities of an on-the-go workforce with the intent to make data stored and transmitted by mobile devices secure.


Finally, we offer mobile analytic apps. In today’s highly mobilized workforce, the need for timely analytics does not end when people leave the office. With the emergence of portable devices and revolutionary innovations, such as in-memory computing, mobile analytics is an easy, fast, and convenient way for business professionals to keep track of key performance metrics and more. For example, mobile apps include SAP BusinessObjects Mobile and SAP BusinessObjects Explorer.

In addition to SAP-developed mobile apps, our partners are also building applications and expanding the choice for customers. You have the ability to write your own mobile applications by using Sybase Unwired Platform.

To help you find the mobile apps that meet your unique business needs, SAP Store provides a place to discover, evaluate, and buy certified mobile apps quickly and easily by line of business and industry. SAP Store lets you get hands-on experience before buying the mobile apps based on Sybase Unwired Platform and certified by SAP. You might also want to use the mobile app for SAP Store.

We also offer a rapid-deployment solution for mobile apps and infrastructure, which is an ideal way for customers to get started with enterprise mobility at a fixed price, scope, and timeline, to lower the cost and risk of implementation and accelerate time to value. It consists of people productivity mobile apps that touch on multiple lines of business along with a solid and comprehensive mobile platform that allows you to grow your mobile solutions in the future.

1.2.2.5. Database and technologyWe invest in our technology portfolio to provide a comprehensive approach to the orchestration of business applications that close the gap between insight and action, no matter if these applica-tions are deployed and consumed on premise, on demand, or on device. On the one hand, orchestration addresses consistent application architecture, consistently applied product and tech-nology standards, as well as process, information, and interface integrity. On the other hand, it supports key practices, such as business process management, application lifecycle manage-ment, and data management. The SAP NetWeaver technology platform delivers key functions to support business application orchestration, to form the application infrastructure for SAP and third-party business applications, and to support solutions that enhance team productivity, business processes, and application integration.

expenses, and improves cash flow. Sample mobile apps include SAP GRC Access Approver, SAP GRC Policy Survey, SAP Travel Receipt Capture, SAP Travel Expense Approval, and SAP Payment Approvals.

• Mobile apps for human resources help your HR organization engage the workforce, boost employee productivity and efficiency, increase managerial insight, and support better decision making. This is achieved by leveraging mobile technology in a way that fosters collaboration, delivers critical data in real time, and extends core business processes to authorized parties for consumption on their device of choice. Sample mobile apps include SAP Employee Lookup, SAP Timesheet, and SAP Manager Insight.

• Mobile apps for manufacturing help keep your manufactur-ing operations performing at peak efficiency and provide access to SAP ERP to a broad range of employees. An example is the SAP ERP Quality Issue mobile app.

• Mobile apps for procurement help your purchasing organi-zation to enable employees and managers to initiate and process purchase requests and approvals as well as keep the supply chain functional. An example is the SAP Cart Approval mobile app.

• Mobile apps for sales offer simple, single-purpose apps in which sales account executives and managers can be more productive by checking on specific customer or product infor-mation without running a complete mobile CRM application. Sample mobile apps include SAP Sales Order Notification, SAP Customer and Contacts, and SAP ERP Order Status.

• Mobile apps for supply chain management provide organi-zations with the flexibility to quickly and affordably adapt to market changes, capitalize on new opportunities, and deliver stellar service. Sample mobile apps include SAP Transport Notification and Status and SAP Transport Tendering.

We also provide mobile apps designed for specific industries that address their unique challenges and opportunities . Here are some examples:

• The SAP electronic Medical Record mobile app provides caregivers in healthcare organizations with secure mobile access to patient data – including vital parameters, images such as X-rays and CT scans, progress notes, and diagnoses.

• The SAP Retail execution mobile app makes store visits more impactful for consumer products companies, allowing sales reps and merchandisers to boost productivity and get critical business insights.

• The SAP Citizen Connect mobile app gives public sector organizations an easy way for citizens to report issues to local authorities from a mobile device.

https://store.sap.com/sap/cpa/repository/store/Page.html?app.inport=Mobile


Enterprise Components of SAP NetWeaverParts of SAP NetWeaver are shipped separately from the main release to support a quicker adoption of new and innovative technologies:

• SAP netWeaver Process orchestration17 software includes the SAP NetWeaver Business Process Management (SAP NetWeaver BPM) component, the SAP NetWeaver Business Rules Management (SAP NetWeaver BRM) component, and the SAP NetWeaver Process Integration (SAP NetWeaver PI) offering. It provides tools to automate and optimize business processes – from simple workflows to integrated processes that span applications, geographies, and organizational boundaries. It improves business performance by orches-trating the work of people and software systems into explicit process flows, which can be developed collaboratively by business and IT specialists. The software consists of process management, business rules, and integration features to sup-port every stage of the business process lifecycle – including modeling, execution, monitoring, and optimization of busi-ness processes. You can capitalize on your existing IT invest-ments by reusing existing functionality provided by packaged applications, such as SAP Business Suite applications.

• The SAP netWeaver Master Data Management component provides IT organizations with the ability to consolidate, har-monize, and centrally manage master data in a heterogeneous environment master for use in analytical and operational use cases.

• SAP netWeaver Business Warehouse Accelerator (SAP NetWeaver BW Accelerator) software improves the response time for queries and searches, helps reduce administration tasks, and shortens batch processes. Developed as an appli-ance for Intel® processors, SAP NetWeaver BW Accelerator strives to provide fast response times, even as data volumes, number of users, and analytics increase.

• The SAP netWeaver enterprise Search application helps business users navigate critical business information by providing direct, secure access to information and processes from SAP and other providers. The application delivers highly relevant results because it can recognize the business context of the search query and can suggest actions that reflect the user’s role in the enterprise.

• Security applications of SAP NetWeaver: – The SAP netWeaver Identity Management component

helps IT organizations reduce the complexity and cost associated with centralized management of user authenti-cation and authorizations across the heterogeneous appli-

1.2.2.5.1. In-Memory ComputingBased on in-memory computing, we offer SAP HANA appliance software, which is a flexible, data source–agnostic, in-memory appliance that combines SAP software components optimized on hardware that is provided and delivered by leading hardware partners, such as Cisco, Dell, HP, Hitachi, IBM, and Fujitsu. It includes a number of integrated SAP software components, in-cluding the SAP HANA database, real-time replication services, data modeling, and data services. The appliance software al-lows organizations to analyze business operations based on large volumes of detailed information in real time. Individuals can create flexible analytic models based on real-time data without impacting back-end enterprise applications or data-bases. The SAP HANA database is the data foundation for the next generation of high-performance in-memory computing solutions. These solutions leverage technologies, such as in-memory computing, columnar databases, massively parallel processing, and data compression techniques, to allow organi-zations to instantly explore and analyze large volumes of trans-actional and analytical data across the enterprise in real time.

1.2.2.5.2. Business Application Foundation and Integration – SAP netWeaver SAP NetWeaver is a comprehensive application infrastructure platform that provides the foundation for SAP Business Suite and other SAP software. It allows enterprises to extend and optimize business processes that are orchestrated across on-premise, on-demand, and on-device interactions. Additionally, as the technical foundation for SOA, SAP NetWeaver delivers a modular set of functions with the aim of reducing IT complexity and increasing business flexibility across heterogeneous IT landscapes. The components that make up SAP NetWeaver are described in the following sections.

Foundation Components of SAP NetWeaverThe main releases of SAP NetWeaver unify a comprehensive set of technologies into a common technology platform. With its core functionality, you can efficiently develop and run busi-ness applications using the SAP NetWeaver Application Server component, manage a data warehouse for business intelligence using SAP NetWeaver Business Warehouse, use operational data provisioning to leverage the most recent analytical BI tools directly in the application system, and offer access to applications and information using SAP NetWeaver Portal. IT organizations can use SAP NetWeaver to manage the lifecycles of applications that keep the quality, performance, and integrity of business solutions at a high level.


1.2.2.5.3. Application lifecycle ManagementApplication lifecycle management is at the core of IT manage-ment that supports the business of IT.

SAP offers several tools that enable application lifecycle man-agement to manage solutions from SAP and other providers throughout their entire lifecycle, provide accelerated innovation, help ensure business continuity, and reduce risk and TCO.

Many, if not most, IT services are deemed as infrastructure assets: • The SAP Solution Manager application management solu-

tion18 assists you with the lifecycle of these assets, from initial documentation of business process and technology asset through setup, testing, creating templates for global rollout, and finally adaptation and optimization. SAP Solution Man-ager brings a higher level of automation by capturing integra-tion testing requirements and test scope, supporting devel-opment of automated test cases, helping to manage the testers, and reporting on the test progress and test results, among other things. Workflow-based management of busi-ness- and technology-driven solution changes with integrat-ed project management, quality management, and synchro-nized deployment capabilities not only increases the efficiency of IT but also reduces operating risk at the same time. Finally, operations are facilitated through extensive fea-tures for monitoring, alerting, analysis, and administration of SAP solutions, and TCO is reduced by having predefined con-tent and centralized tools. SAP Solution Manager also helps keep the SAP assets current by supporting correction pack-ages and upgrades – from discovery and retrieval to test scope optimization, possibly including optional automatic deployment into the production environment. Additionally, there are also partner products available that extend the scope of SAP Solution Manager along the complete applica-tion lifecycle.

• SAP test Data Migration Server software19 helps you to more easily create nonproduction environments – for example, for testing development work or upgrades – with relevant extracts of productive business data.

• The SAP test Acceleration and optimization application accelerates and optimizes automated testing of SAP appli-cations, such as SAP ERP. It focuses on testing functionality and supporting end-to-end business processes – for example, the functionality that supports order-to-cash management.

cation landscape. It helps improve productivity through automated provisioning and self-support. The integration with the SAP NetWeaver Single Sign-On application, SAP BusinessObjects GRC solutions, and SAP Business Suite enables a true business-driven and compliant identity management solution.

– The SAP netWeaver Single Sign-on application helps companies to eliminate the need for multiple passwords and user IDs. The application is part of a comprehensive single sign-on portfolio for multiple user authentication processes. You can lower the risks of unsecured login information, reduce help desk calls, and help maintain the confidentiality and security of personal and company data.

• SAP netWeaver Gateway technology provides a simpler way to interact with SAP applications through a variety of platforms, environments, and devices based on integration standards. The framework enables development of innovative, people-centric solutions that bring the power of SAP business soft-ware into new experiences, such as social networking and collaboration environments, rich Internet applications, and mobile devices. The framework supports rapid innovation while helping to ensure security, integrity, management, and optimized maintenance of the core SAP software systems. Completely flexible, the software offers connectivity to SAP applications using any programming language or model without the need for SAP software by taking advantage of REST (Representational State Transfer) services and OData/ATOM protocols.

Enhancement Packages for SAP NetWeaverAs with the enhancement packages for the core applications of SAP Business Suite, enhancement packages for SAP NetWeaver are a proven approach to delivering continuous innovation while keeping the core software stable.

Progressing from an SAP NetWeaver release to an enhancement package for SAP NetWeaver is optional; however, adopting a business function in an enhancement package for SAP Business Suite applications might require a specific SAP enhancement package for SAP NetWeaver. During the maintenance period of an SAP NetWeaver release, enhancement packages for the platform may be made available to deliver continuous innova-tions. The maintenance period for an enhancement package for SAP NetWeaver follows the maintenance strategy for the SAP NetWeaver release it enhances.


• The SAP extended enterprise Content Management application by opentext streamlines the handling of un-structured documents associated with SAP Business Suite applications to support end-to-end business processes.

• The SAP netWeaver Master Data Management20 component consolidates master data from multiple data sources to provide a single version of product-, supplier-, customer-, or user-defined objects.

• SAP Businessobjects event Insight software monitors streaming event data to help you discover the operational impact of events as they happen in real time.

1.2.3. SolutIonS FoR SuBSIDIARIeS AnD PARtneRS oF lARGe enteRPRISeS

As large companies expand their operations to penetrate new markets and grow their revenue, they are challenged to manage and integrate a growing number of dispersed subsidiaries, acquisitions, joint ventures, suppliers, distributors, and other third-party partners. Each entity may be running different systems, utilizing different business processes, and maintaining different master data. This complexity and lack of integration between headquarters and subsidiaries or partner operations creates a number of issues, such as difficult-to-manage opera-tions, high IT costs, governance and compliance challenges, and less flexibility to respond to changing market requirements. It is often not feasible or cost-effective to extend the corporate ERP systems to subsidiaries and other business partners to address these issues.

With SAP solutions for subsidiaries and business partners, large enterprises can reduce the cost and complexity of managing such a business network. You can quickly and cost-effectively coordinate sales operations, manage supply chains, and pro-vide visibility and transparency across your business network, and integrate headquarters operations with smaller subsidiaries, divisions, suppliers, or other partners to function as a single, coordinated entity. By doing so, all organizations in the business network achieve tangible benefits.

With these solutions, headquarters can: • Standardize and unify business processes with subsidiaries

and business partners. to reduce sales cycle time, achieve higher inventory turns, and reduce the time to close financials

• Get real-time visibility and transparency across entities in the network, to react more quickly to changes in supply and demand, improve sales and operations forecast accuracy, and make better business decisions

• SAP landscape transformation software supports you in effectively managing the impact on the existing SAP software landscape for any business- or IT-driven transformation requirements. Whether you are looking for ways to acquire a new company, carve out a business unit, restructure your company, optimize existing business processes (for example, by making use of shared-service centers), or align and con-solidate the existing IT landscape, SAP Landscape Transfor-mation software can help. This includes support for system cleanup, chart of accounts conversion, and client transfer.

1.2.2.5.4. Virtualization and Cloud technologySAP netWeaver landscape Virtualization Management soft-ware provides you with a management tool to help deploy and manage SAP solutions in both physical and virtualized infra-structures in your IT landscape and private clouds. On top of the end-to-end functionalities for provisioning and deploying SAP solutions, SAP NetWeaver Landscape Virtualization Man-agement supports end-to-end monitoring and provides auto-mated resource and capacity management in addition to key features such as system copying and cloning. By also supporting nonvirtualized IT infrastructure and SAP solutions in your land-scape, the tool lets you move toward virtualization and cloud infrastructure at a pace that makes sense for your business.

1.2.2.5.5. enterprise Information Management EIM solutions address the business activity of creating, cleans-ing, integrating, managing, governing, and archiving structured and unstructured data. They create the data foundation for analytical, operational, and data governance initiatives. We help companies with their business strategies for enterprise infor-mation management by delivering software and services that can optimize their business performance and deliver trusted information that is complete, accurate, and accessible.

Some of the key EIM solutions include the following: • SAP Businessobjects Data Services software unifies data

integration, data quality management, and text data process-ing functionality in a single product. It provides one develop-ment interface, metadata repository, data connectivity layer, runtime environment, and management console – enabling you to lower the IT costs associated with building a solid data foundation for your organization and, in doing so, accelerate time to value.

• SAP Businessobjects Information Steward software helps you understand and analyze the trustworthiness of data. It includes data profiling and metadata management function-ality to provide continuous insight into the quality of data.


• SAP Best Practices for Business network Integration package – This is a library of preconfigured integration scenarios, tools, methodologies, and platforms that acceler-ate the integration of headquarters with their subsidiaries and third-party business partners. The preconfigured integration scenarios are designed to unify and standardize business processes in a number of areas:

– Financial – Automates the sharing and consolidation of financial information between subsidiaries and headquarters for effectively managing finances, increasing visibility, and mitigating risk across the business network

– Sales and supply chain – Integrates order processing, inventory, logistics, and procurement across the business network to help automate sales and intercompany operations

– Master data – Manages a common and single view of master data across the business network.

– Management reporting – Provides data from subsidiaries to SAP NetWeaver Business Warehouse for sales analysis and subsidiary comparisons

– Business-to-business on demand – Integrates the order-to-cash and procure-to-pay processes between business partners

In addition to the integration scenarios, SAP Best Practices for Business Network Integration offers preconfigured support for best practices for SAP Business All-in-One solutions that enable subsidiaries to run multiple country-specific configu-rations of SAP Business All-in-One solutions and SAP ERP within one client (centralized approach: headquarters and subsidiaries run in the same client) or to run instances of SAP Business All-in-One solutions in separate systems (decentralized approach: subsidiaries run an SAP Business All-in-One solution in a separate instance and are integrated to the corporate system using the integration SAP Best Practices for Business Network Integration scenarios noted above). SAP Best Practices for Business Network Integration come with a “cookbook” of enhanced procedures for activating SAP Best Practices in a multiclient environment, detailed configuration guides for communication channels and inte-gration scenario–specific requirements, business process documentation and flow diagrams, extensive project docu-mentation, and, when possible at subsidiaries, automated activation of integration scenarios.

• Create a single version of the truth, with consistent master data, to enhance governance and compliance

Subsidiaries and other business partners can: • Streamline and automate business processes to reduce

sales cycle time, achieve higher inventory turns, and reduce the time to close financials

• Maintain the flexibility and independence needed to meet the needs of the local market while giving headquarters the “control” it wants

• Reduce implementation time and cost, thereby accelerating time to value with solutions designed to match the maturity, budget, and implementation timelines of the local business

• Mitigate financial and business risk with proven, scalable solutions that can evolve as the business grows

Several offerings comprise SAP’s solutions for subsidiaries and business partners, including:

• SAP solutions for small businesses and midsize companies – Complete and integrated business management solutions for every size of organization, budget, functional complexity, country-specific requirements, and deployment model:

– SAP Business one21 – An integrated application with all the essential business functions (accounting, finance, operations, sales, marketing, service, and so on) in one package so that it is easy to set up, use, and optimize

– SAP Business ByDesign22 – A complete and integrated software-as-a-service (SaaS) business solution, delivered in the cloud, that minimizes up-front IT and software costs, increases the speed of deployment and time to value, and delivers a development platform as a service (PaaS) that allows the SAP ecosystem and partners to extend the application

– SAP Business All-in-one23 solutions – The most powerful, industry-specific solutions available to fast-growing small businesses and midsize companies, supporting integrated business processes across the complete business lifecycle

• Analytics solutions for small businesses and midsize com-panies24 – Analytics solutions from SAP offer deeper business knowledge, more power to an ticipate change, and more in-sight to uncover new business opportunities. Individual us-ers, departments, and entire business networks gain the abil-ity to know their businesses, make confident decisions, act boldly, and ultimately achieve better business results.


• Subsidiary strategy services – SAP Services provides a structured approach to develop a strategy and deploy SAP solutions for subsidiaries and business partners. Based on a proven approach, methodologies, and tools, these services include:

– Discovery workshop – This workshop is designed to assist you in identifying the best-fit solution and deployment strategy for integrating your headquarters with subsidiaries, divisions, suppliers, and other third-party partners so that the company can function as a single entity. Key objectives of the workshop are to validate business requirements, identify the best-fit solution, agree on the most appropriate architecture for integrating subsidiaries and business partners, and provide a high-level cost estimate for deployment.

– Proof of concept – The proof of concept is designed to evaluate the solution(s) and architecture identified in the discovery workshop and can be used as a starting configu-ration for a customer-specific prototype. The landscape to accomplish this consists of SAP Business Suite software at your headquarters connected to SAP Business All-in-One solutions, SAP Business One, and SAP Business by Design for the subsidiaries, with all available processes based on best practices, integration scenarios, and technologies pre-configured. The landscape is delivered as a hosted service.

1.2.4. RoAD MAP (2005 to 2011)

Over the past few years, SAP has incrementally adapted its release strategy to deliver on key objectives: simplification and innovation without disruption (see Figure 7). The cornerstones and foundation for the strategy described earlier have been established, and our way forward is clear.

2005: Delivery of Business Process Platform Based on SAP ERPIn 2005, we simplified our release and maintenance strategy to offer the availability of our software application releases on one common technology platform: SAP NetWeaver. We delivered the market’s first SOA-enabled ERP application.

Leveraging the SAP NetWeaver technology platform, the SAP ERP 6.0 application release (formerly known as mySAP ERP 2005) was the first offering on the market to give customers the flexibility of a business process platform. This platform provides industry-specific functionality and support for best

• technology platforms – Our technology platforms for inte-grating headquarters, subsidiaries, suppliers, and other busi-ness partners orchestrate networkwide integration and col-laboration across heterogeneous applications (from SAP and other providers), integration technologies (for example, Ap-plication Link Enabling [ALE] standard, remote function call [RFC], SOA), and different deployment models (for example, on-premise and on-demand applications and hubs). Several platforms are available, depending upon the IT landscape at headquarters and at the subsidiaries or other business partners:

– SAP netWeaver Process orchestration25 – This technology enables application-to-application and business-to-business integration and provides the technical foundation for SOA.

– SAP Business-All-in-one integration on SAP netWeaver26 – Built on the same proven SAP ERP software and flexible SAP NetWeaver technology platform trusted by the largest enterprises, SAP Business All-in-One solutions are opti-mized for midsize or fast-growing small companies yet can grow and scale along with your business.

– SAP Business one integration on SAP netWeaver – Declarative, lightweight, and highly reliable platform based on established integration standards, it offers preconfigured integration content based on the most common integration scenarios; a model-driven, integrated development envi-ronment that provides guided procedures for business process experts to set up, customize, or define new inte-gration scenarios; and graphical support to administer and monitor integration scenarios during runtime.

– Integration of SAP Business ByDesign with SAP Business Suite – An asynchronous message exchange is used to couple processes between on-premise applications and SAP Business ByDesign to offer robust, reliable, and scal-able communication. Two types of communications are supported: point-to-point and mediated communication using an integration hub. The semantic format of the com-munication is either enterprise service or IDoc. In both cases, the technical transport channel of the communi-cation is the SOAP (simple object access protocol) Web service.

– SAP Information Interchange onDemand27 – A turnkey business-to-business content engine that enables you to exchange purchase orders, forecasts, invoices, delivery notes, and other documents electronically.


Effective November 2008, we extended our maintenance offer-ing to provide a total of nine years of support and introduced an industry-leading 7–2 maintenance strategy. The 7–2 main-tenance strategy is valid starting with the SAP ERP 6.0 applica-tion and any new core SAP applications from SAP Business Suite going forward. The 7–2 maintenance offer is the longest in the industry and provides customers with more stability to realize their returns on investment in SAP Business Suite. During the 7–2 maintenance period, the enhancement packages deliver continuous, selectively adoptable innovation for business processes and technology. In addition, SAP Enterprise Support services are designed to help you leverage the full potential of SAP Business Suite.

The acquisition of Business Objects enabled us to provide a comprehensive set of business intelligence, enterprise informa-tion management, enterprise performance management, and governance, risk, and compliance solutions. The analytics port-folio can be integrated with SAP Business Suite, enabling large enterprises to close the gap between strategy and execution.

2009: Continuous Innovation for Business and ITIn 2009, with the unrestricted shipment of SAP Business Suite 7, all customers could obtain SAP Business Suite 7 software and profit from the following:

• Process efficiency with harmonized user interfaces, support for integrated end-to-end business processes, additional business functionality, and embedded analytics

• Support for end-to-end processes across all applications with SAP Business Suite

• Business flexibility with continued enterprise service enable-ment for rapid and cost-effective composition of new and innovative business processes

• Business insight through embedded analytics and analytical extensions to enable confident decision making based on a single, reliable version of the truth that leverages the analytics portfolio of solutions

• Reduced TCO through a simplified system landscape, reduced integration effort, reduced training requirements, enhanced process management support, and selective activation of new business functionality

practices across industries – allowing customers to selectively activate functionality and support for best practices via a switch framework. We invested in accelerating and simplifying upgrades from SAP R/3® software releases. The success of that investment has been proven by thousands of smooth customer upgrades.

2006: Continuous Innovation for SAP ERPIn 2006, we extended our release strategy around SAP ERP 6.0 and made this application release the go-to release for SAP ERP customers. With SAP ERP serving as the stable core, customers can benefit from the innovation SAP delivers much more quickly and without disruption via enhancement packages rather than having to upgrade to new SAP ERP releases. The first enhance-ment package for this service-enabled SAP ERP application was shipped in 2006, with continued enhancement packages outlined in a multiyear road map.

2007: Broadening the Business Process Platform – From SAP ERP to All of SAP Business SuiteIn 2007, SAP Business Suite applications were SOA enabled, providing companies with an even broader base for their business process platforms. These applications, which support supplier relationship management, supply chain management, customer relationship management, and product lifecycle management, are accessible through enterprise services and fuel an entire ecosystem of software solution partners. In addi-tion to a new composition environment that complements the SAP NetWeaver technology platform, SAP Business Suite in-troduced industry-specific services and functional enhance-ments that are leveraged by SAP, partners, and customers to compose industry applications.

2008: Synchronizing Release Timing and Integrating the Analytics Portfolio with SAP Business SuiteAll core applications of SAP Business Suite were synchronized on a common release-to-customer date and constitute the sta-ble core. Enhancement packages deliver continuous innovation for this stable core, allowing customers to selectively activate the innovation that matches their business priorities. This means that you can save the costs involved in large upgrade projects and avoid the business disruption to their operational systems that often results. Enhancement packages deliver new functionality, industry-specific enhancements, and enterprise services.


information. Similar to the rapid-deployment solutions, these applications are designed to be deployed quickly and deliver immediate value to customers.

With the successful release of the SAP Business ByDesign feature pack 2.5 in July 2010, we reached an important mile-stone in our on-demand history by making a comprehensive, fully integrated on-demand business management solution generally available in its key markets. In addition, we released several on-demand solutions delivering extended functionality for specific lines of businesses that can be consumed quickly (for example, SAP StreamWork and SAP BusinessObjects BI OnDemand). The acquisition of Sybase led to a broadened product portfolio for enterprise mobility when, in late 2010, we introduced a complete mobile platform and mobile apps that enable our customers access to data stored in SAP software systems from anywhere and from any device.

2011: Accelerated Innovation – New TechnologiesThe emergence of mobile and in-memory computing technology and the wider acceptance of on-demand deployment models have given us the opportunity to put a renewed focus on the speed of innovation – without disrupting the businesses of our customers. The acquisition of Sybase has resulted in a broad-ened product portfolio for enterprise mobility. The mobile plat-form and mobile apps give you access to data interfaces for processes in SAP software systems from anywhere and from any device.

The broadened set of rapid-deployment solutions is becoming the logical choice for customers who want to benefit from inte-grated business processes supported by SAP software with smart and fast implementation projects that come with a defined scope at predictable cost.

Operational data provisioning allows you to use most of the recent analytical BI tools directly in the application system. In-memory computing technology is enabling us to rethink the separation between business process management and analyti-cal insights. It eliminates the need to anticipate future business questions when designing analytical and transactional applica-tions and encourages business owners to explore their data and new opportunities away from well-trodden access paths and independent of predefined aggregates. In-memory com-puting technology is part of the data warehousing solution focus within our database and technology portfolio.

To enable an evolutionary path to SOA (“SOA by evolution”), we introduced a new delivery model for technology innovations that balances nondisruptive continuous innovation with accelerated innovation.

In 2009, SAP made a strategic and operational commitment to sustainability. In addition to the existing sustainability offerings based on SAP Business Suite software and SAP BusinessObjects GRC solutions, we added a new on-demand solution (SAP Carbon Impact OnDemand) to assist customers with carbon manage-ment to understand their environmental footprint, including greenhouse gas emissions and purchased goods and services.

We also continued to innovate across the analytics portfolio, enabling business users by focusing on insight and supporting IT by focusing on efficiency and flexibility. With the launch of SAP BusinessObjects Explorer software, we provided ground-breaking technology, enabling businesses to get analytical and visual insights into every corner of their business. In addition, we delivered new innovations in the areas of enterprise infor-mation management, enterprise performance management, and governance, risk, and compliance.

2010: Instant Value for People EverywhereWith SAP Business Suite 7 Innovations 2010, SAP released en-hancements and innovations for SAP Business Suite software that contain significant functional improvements and provide business value across all lines of business and all industries. While we have previously delivered enhancement packages for the SAP ERP application, the delivery date of Innovations 2010 marked the first time that we offered enhancement packages across all core applications of SAP Business Suite. Enhance-ments to all core applications are delivered in a unique delivery model that allows you to choose the features you want to in-clude in your current installations quickly and easily, without requiring a full upgrade.

In addition to these innovations for SAP Business Suite, we delivered several rapid-deployment solutions in 2010 that were designed to deliver fast time to value for our customers at low total cost of implementation, by providing a ready-to-consume combination of SAP software, preconfiguration, fixed-price im-plementation services, and enablement content. In the analytics area, we launched industry-specific analytic applications that help people across the organization make agile yet strategic decisions based on a broad array of critical, industry-specific


cor responding enhancement packages29 by five years through December 2020. This long-term predictability and planning security for our customers is unrivaled in the software industry. The longer maintenance also applies for SAP NetWeaver30 as the technological basis of the core application releases and enhancement packages. Dependent applications will either follow the longer maintenance completely, or new releases will be shipped that run together with the relevant core application or SAP NetWeaver releases or enhancement packages.31 Details about new maintenance end dates for affected software product versions are listed in section 3, “SAP Release Planning in Detail.” The maintenance strategy for older SAP Business Suite releases remains unchanged.

New technologies and the joint creativity of our customers, partners, and developers are delivering innovation at increasing rates. This allows us to ship innovations faster and earlier – our ambition is to make new products and solutions available to our customers as soon as they are ready for prime time. This is in addition to our enhancement package schedule for the core applications that are tailored toward synchronization and the incremental enhancement of our products.

As a consequence of being able to deliver innovations that do not require disruptive upgrades to new software product versions, we extended the mainstream maintenance for the core applications of SAP Business Suite 7 (SAP ERP 6.0, SAP PLM 7.0,28 SAP CRM 7.0, SAP SRM 7.0, and SAP SCM 7.0) and

extended Maintenance through 2020

2005–2007 2008–2009 2010–2011 + 2020

Figure 7: SAP Road Map

Delivered SAP ERP for a business process platform

Introduced enhancement packages implementing innovations without disruption initiative for SAP ERP

Delivered entire SAP Business Suite software for a business process platform

Adopted a service-oriented architecture (SOA) to allow new flexible use of functionality

Synchronized core application releases of SAP Business Suite 7 and enabled enhance-ment package

Introduced 7–2 maintenance strategy

Integrated SAP Business Suite and SAP BusinessObjects portfolio

Enabled continuous innovation across the SAP BusinessObjects portfolio

Delivered 2,800 enterprise services (SOA)

Launched sustainability initiative

Scaled customers' core business with SAP Business Suite 7 Innovations

Delivered innovations and extensions on demand

Extended customers' reach with a strong mobile platform and mobile apps

Created applications that fit perfectly together (orchestration)

Broadened the use of in-memory technology to help customers optimize business performance

Broaden set of rapid-deployment solutions

Establish customers’ influence on direction of SAP products and solutions

Extended maintenance window for SAP Business Suite


The program is open to all customers who are organized in one of the SAP user groups participating in the program. Customers who are interested in participating should contact their local user group and find out whether it participates in the program and what focus topics are currently in process. More information on Customer Connection is also available online on SAP Service Marketplace at www.service.sap.com/influence. 32 To search for available improvements delivered in the Customer Connection initiative, see www.sapimprovementfinder.com.

Customer Engagement InitiativeThe customer engagement initiative is a structured approach for close end-to-end collaboration between customers, partners, and SAP during the full development cycle for future products and solutions as well as future releases or enhancement pack-ages. It offers an opportunity for customers to influence SAP software development in collaboration with their peers. This helps customers to gain insight into SAP’s current and future product portfolio and establishes a direct line of communica-tion to the product development organization by collecting customers’ requirements and feedback.

The feedback activities that take place and the required time depend on the individual project. They can be on-site visits by our product teams at a customer’s site, workshops at SAP locations, or virtual feedback sessions. During these sessions, project participants can, among other things:

• Review software specifications • Discuss business cases • Join scrum review meetings • Provide functional and nonfunctional requirements about

future functionality • Review user interfaces to make them more intuitive • Join testing activities

The concrete activities that take place are unique for each proj-ect and are discussed up front with all interested stakeholders.

Customers and partners who would like to be regularly informed about new development projects from SAP can send an e-mail to [email protected]. They will receive an e-mail three times a year to review a list of projects for which they can register for a first phone call to go into more details. After this call, participants can decide whether they want to join the regular feedback activities, which might last from six to nine months, depending on the project.

Customer Influence on the Direction of SAP Products and SolutionsWe will continue to create and evolve our products and solutions to help you run your business better. Direct input and feedback from our customers and user groups is essential for us to validate market trends and product spaces, specify and test new versions of our software, and improve the solutions in productive use. To structure the input and feedback, we run three major programs:

• Customer Connection • Customer engagement initiative • Customer advisory councils

Customer ConnectionCustomer Connection is a simple process directed at incremen-tally enhancing and improving the products and solutions our customers are using today. It offers SAP customers the oppor-tunity to suggest small enhancements to products and solu-tions in mainstream maintenance, for fast and nondisruptive delivery via notes and support packages.

Customer Connection is structured by focus topics, which are suggested by SAP or the participating user groups. The scope of a focus topic can be an industry (for example, banking) or an application (for example, SAP Product Lifecycle Management). Once a focus topic is approved and announced by SAP, SAP user groups and special interest groups submit improvement requests using an online collaboration tool.

By subscribing to an improvement request, customers express support for the request and that they plan to use the suggested improvement productively after implementation. Improvement requests supported by a relevant number of customers are evaluated by the SAP development group and completed as soon as possible. During the development phase, participating customers are involved in reviewing specifications and testing.

Improvements are typically delivered through notes. This allows customers to deploy the incremental enhancements indepen-dent of support package and enhancement package schedules. All improvements are delivered in a nondisruptive way and do not impact customers who choose not to implement them.

Transparency and close interaction between SAP and the par-ticipating customers is at the heart of Customer Connection. We hold regular virtual meetings throughout the process, giving customers detailed feedback on status and decisions related to their improvement requests.


SAP software deployed by customers on premise is usually licensed under a perpetual license model in which customers pay an up-front fee to gain the rights to use the software without any time restrictions. SAP software deployed as an on-demand or software-as-a-service type is usually offered under a sub-scription model in which customers are allowed to access the software for a limited time.

Under the perpetual model, SAP licenses its on-premise soft-ware through a combination of package licenses and named user licenses (also see Figure 8 for a graphical representation of SAP’s application licensing model for on-premise perpetual licenses). Package licenses entitle a licensee to deploy and use the specified software functionality, provided that the appropriate users accessing the functionality are licensed as well. Every user accessing the package license needs to have the appro-priate named user license. We offer several user categories that depend on the role of the individual user. Additionally, some SAP BusinessObjects solutions and Sybase solutions may be flexibly licensed based on the number of users and other metrics dependent on the solution.

The SAP license portfolio includes the following categories: • SAP Business Suite (including industry portfolios, enterprise

extensions, and enterprise foundation) • SAP BusinessObjects solutions • Sybase • SAP NetWeaver • SAP HANA

For each category, we offer a set of package licenses that per-mit the use of the respective software. Note that the five main categories correspond to the main sections of the SAP price list – they do not necessarily correspond to the technical solution view. For example, a package license for SAP Business Suite may include use rights for application components that, from a technical solution perspective, are branded as SAP NetWeaver.

For more information on how we license our products, see www.sap.com/solutions/licensingmodel/index.epx.

Customer Advisory CouncilsCustomer advisory councils are organized by industry or by strategic topic. We invite customers and thought leaders to discuss and provide input to business and technology trends and their anticipated impact on our customers’ businesses. This guidance helps us direct future product and solution investments to the areas in which our customers can gain the best business benefits from innovative SAP products and solutions. Membership in an advisory council is by invitation and is usually aligned with the current council members. Invitations are extended to individuals within the customer organization. It is the expectation of SAP and the council that invited customers commit to attending several councils.

SAP Road MapsSpeed of innovation cannot come at the expense of transparen-cy and clearly articulated business value. SAP has the mandate to provide clarity to our customers on how they can generate significant benefits with the current SAP portfolio of solutions as well as how our future innovations will help to create new value. SAP road maps for industries, lines of business, and technology help to meet this goal by highlighting the solutions available to-day, the value-oriented planned innovations, and the vision for the future. After thoroughly testing the concept of road maps for industries, lines of business, and technology, we are granting access to our road maps to all registered users on SAP Service Marketplace at www.service.sap.com/roadmap. 33

1.2.5. lICenSInG MoDel

Licensing OverviewSAP offers software licenses that provide comprehensive solutions for business scenarios. Therefore, we have grouped applications that support core business processes into solution portfolios that serve the needs of customers in 24 industries. Each application within a portfolio has a clear connection to one or more business scenarios of the respective industry solution map provided by SAP. The solution maps are available on SAP Service Marketplace at www.service.sap.com/bmet. 34

The type of licensing model that SAP offers is dependent on the type of deployment for certain SAP solutions. There are two predominant software license models offered by SAP:

• Perpetual licenses • Subscriptions


Available through SAP channel partners, the starter package is a preconfigured solution for up to five software users, which usually can be implemented at a fixed price within 3 to 10 days.35

SAP Business One is also offered via a subscription-based hosting model. Rather than licensing the solution up front and managing everything in-house, customers can pay a subscription fee for the use of SAP Business One. It is hosted and managed by partners. Contract durations run from 12 months to four years and are then renewable on a yearly basis.

The software licenses required for an SAP Business All-in-One solution are a combination of package licenses and named user licenses. Package licenses entitle a licensee to deploy and use the specified software functionality, provided that the users accessing the functionality are licensed as well. Every user accessing the package license needs to have the appropriate named user license. We offer several user categories that depend on the role of the individual user.

Named user licenses are generally not tied to a specific package license but are valid across all package licenses. Named users may access license packages only to the extent permitted by their named user licenses. This means that a software function

Cloud offerings from SAP are usually based on a subscription fee payable to receive the service that provides access to the corresponding on-demand solution. The subscription fee includes the use of preconfigured software and additional services, such as hosting and application management, basic software setup, basic software training, and access to support. Depending on the offering, some on-demand SAP solutions may require additional fees, such as fees for additional storage or for the setup in a private-hosted edition.

SAP Business One licensing is based on named user fees and product options. Pricing is based solely on the utilization of the SAP Business One application. A named user is an employee of a customer and its subsidiaries or an employee of business third parties authorized to access, directly or indirectly, the licensed application. Concurrent usage is not permitted. The rights of a named user may be restricted by the type of user license granted. SAP Business One product options are optional components that extend the functionality of the application.

Licensing options for the SAP Business One starter package captures the best features of the application, including those that support accounting, financial, sales, customer relationship man-agement, purchasing, and inventory processes, at a reduced price.

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Figure 8: SAP’s Application licensing Model for on-Premise Perpetual licenses


can only be used if the licensee holds the appropriate package license and if each user of this function holds the appropriate named user license.

The package license determines the general functional entitle-ment of a licensee, while the number of named user licenses and the business metric associated with a package license determine the permitted intensity of use.

In addition, selected partners who support the SAP Business All-in-One fast-start program offer a subscription-based host-ing, licensing, and delivery option in all major markets. Customers can pay a subscription fee for a solution that is hosted and managed by partners, thereby minimizing up-front financial investments and avoiding maintenance costs. This option is limited to SAP Business All-in-One solutions and the analytics portfolio from SAP. It has a limited functional scope and is not available in all countries.

The licensing model for SAP Business ByDesign is based mainly on a subscription fee payable per named user per month to receive the service to get access to SAP Business ByDesign.


Through our engineered services, we help ensure dramatically faster, cheaper, and higher-quality implementations, applying SAP’s engineering DNA to services. By collecting, digitizing, and reusing knowledge assets, services are delivered in an “ assemble-to-order” approach, combining assets together and – in the most extreme form – providing “services as software.” As key results, engineered services reduce the time to value and the delivery costs (lowering the service-to-software ratio), improve the project quality (reducing the number of escalations), and enable delivery scalability (providing the same service with less-experienced resources or remotely or both). SAP Rapid Deployment solutions, the focused business solutions from SAP Custom Development (repeatable customized solutions), and nontraditional classroom training (e-learning, virtual class-rooms, and so on) are clear examples of this engineered ap-proach. Engineered services may also be available to the eco-system and partners (in the form of intellectual property), enabling additional market coverage and scalability.

SAP Services is made up of the following four organizations: • SAP Consulting organization – With more than 11,000

resources on a global scale, SAP Consulting operates along the entire plan-build-run spectrum in the application, analytics, mobile, cloud, and technology areas, providing business transformation services, industry- and solution-specific expert services, services for SAP BusinessObjects solutions and the analytics solutions, IT transformation services to increase operational efficiency, and innovation-focused services for cloud and mobile. SAP Consulting also offers quality assurance and program and project management services to both customers and partners in order to mitigate deployment risks.

• SAP Active Global Support (SAP AGS) organization – With more than 4,000 support engineers and developers on a global scale, SAP AGS focuses on the support offering, helping you to manage the application lifecycle and optimize solution performance and consequently manage complexity, mitigate risks, and control costs. These services are available through 7 strategically located global support centers and more than 30 local support centers.

• SAP education organization – With more than 1,000 re-sources on a global scale, SAP Education provides a complete and high-quality enablement offering across the entire cus-tomer lifecycle for all target audiences (for example, business

1.3.1. IntRoDuCtIon

Our software portfolio ranges from well-established to new and highly innovative solutions, all which are deployed by a broad-ening spectrum of services that covers all solutions along their lifecycles.

These services are made available to customers by SAP Services and a large ecosystem and partners.

To help you adopt innovation more quickly, realize higher value and higher efficiency, and minimize risk when implementing our solutions, SAP Services provides a targeted portfolio of innovation services, high-value services, and engineered ser-vices while working with the ecosystem and partners to ensure adequate coverage on the core services (services for mature and well-established solutions, with wide expertise that can be provided with scale and minimum risk).

Through our innovation services, we act as market maker, accelerating the adoption of SAP product innovations (for example, cloud, in-memory computing technology, mobile, new applications) and tailoring existing solutions to specific customer requirements (for example, usability, localization, niche processes) via SAP Custom Development services. The pervasive presence of SAP Services with regard to innovation generates demand, reduces risks, and accelerates access to expertise (for example, triggering early customer references, helping to ensure customers go live with minimum risk, accel-erating ecosystem and partner enablement). It also supports the fine-tuning of the product and the support offering via a closed-feedback loop with our development and support units.

Through our high-value services, we deliver unique value add to customers, providing access to thought leadership content by trusted advisers who can provide clear recommendations (versus options). The high-value services rely intensively on resources with high industry, line-of-business, architecture, or project management expertise and are spread across the entire plan-build-run spectrum. Business transformation ser-vices, value partnerships, performance and insights optimization services, SAP MaxAttention™ services, and SAP Safeguarding services are clear examples of the high-value offering.

1.3. Services and Support


The SAP Services organization can provide the expert support and knowledge transfer that can help customers optimize their SAP-centric solutions consisting of SAP and non-SAP applications, minimize risks, accelerate innovation, manage the lifecycles of their applications – and gain these advantages:

• Continuous improvement and innovation – Offers access to the latest SAP software, enhancement packages, support and legal change packages, tools, services and self-services, and procedures for implementing and upgrading SAP software as well as providing customers with up to five days of access to SAP solution architects who:

– Assist customers in evaluating the innovation capabilities of the latest SAP enhancement package

– Give customers guidance in the form of knowledge transfer sessions for defined SAP software applications or global support backbone components

• Mission-critical support – Provides a service-level agreement outlining our initial reaction times and corrective action com-mitment along with 24x7 access to the SAP support advisory center, 24x7 root cause analysis for both SAP software and custom code, and continuous quality checks to identify technical risks and optimization potential.

• engagement methodology – Supports the customer in conducting both analysis and implementation of derived action plans in a self-reliant fashion and establishes a collab-oration model between you and the SAP Enterprise Support advisory center, which provides:

– Proven methodology to identify and address areas of concern

– A customer “self-diagnostic service” – Closed-loop methodology, including an SAP Solution

Manager–based KPI measurement platform • SAP enterprise Support Academy program – A collaboration

platform that fosters company-wide enablement on end-to-end operations. It is designed to be the one-stop shop for SAP Enterprise Support services and comprises a flexible learning program to establish the SAP Enterprise Support engagement within your company, consisting of guided self-services, expert-guided implementation services, Webinars, and operational best practices. SAP Enterprise Support Academy gives you access to the whole spectrum of skills that are necessary to extract maximum value from your SAP solutions.

users, project teams, customers, partners). The comprehen-sive portfolio of educational products and services leverages a multimodal offering (on-site, e-learning, virtual classrooms) to accelerate enablement and reduce cost and certification paths to help ensure the enablement quality.

• SAP Custom Development – With an extensive network of more than 1,000 experts across 10 development centers worldwide, SAP Custom Development helps you extend, enhance, and optimize existing SAP solutions or build innovative new applications according to your specific needs, helping to ensure the quality of the final solution and reducing customization risk. SAP Custom Development also provides a catalogue of SAP-focused business solutions, an extension of standard SAP solutions developed to address niche requirements in specific industries.

1.3.2. SAP enteRPRISe SuPPoRt AnD SAP StAnDARD SuPPoRt

To successfully develop, implement, and operate IT, organiza-tions often focus on developing and outlining processes for managing complexity, mitigating risks, and controlling costs.

To address these business challenges in 2012 and beyond, SAP offers a comprehensive and tiered portfolio of support offerings for solutions for large enterprises. Customers can select their support level based on their individual business needs and con-siderations, including landscape complexity and desired depth of SAP support. We provide a complete portfolio of support offer-ings: the industry-leading SAP Enterprise Support and the basic SAP Standard Support services. In addition, supplemental sup-port offerings are available, such as SAP Safeguarding services, SAP MaxAttention services, and secure support services, which can be tailored to individual requirements. For more information on these offerings, see www.sap.com/support.

SAP Enterprise SupportCompeting in today’s global marketplace increasingly requires organizations to operate IT landscapes that are shaped by global business networks and innovative business processes. Because of this, organizations need the proactive expert sup-port that can help them manage the complexity of integrating solutions across an IT ecosystem and optimizing each applica-tion’s lifecycle.


• Remote services – Helps you maintain the technical robust-ness of your software systems though the use of remote services, including the SAP EarlyWatch® Alert, SAP GoingLive Check, SAP GoingLive Functional Upgrade Check, and SAP OS/DB Migration Check services, as well as the SAP EarlyWatch Check service in case of critical alerts reported by SAP EarlyWatch Alert

• Access to the larger SAP community – Enriches your IT staff with knowledge on how to operate and maintain your systems and gain access to SAP Service Marketplace

• Message handling – Gives you access to a range of self-help tools that facilitate problem resolution through the use of standardized processes for effective incident message processing and gain access to a range of self-help tools that facilitate problem resolution

• Support infrastructure – Helps you manage the operational tasks involved in maintaining your SAP software system through the use of SAP Service Marketplace and SAP Solution Manager

SAP Standard Support services comprise reactive, incident-driven support that provides a reliable response to technical disruptions. The services:

• Enable you to keep your systems up-to-date and adapt them to new or changed business requirements with the latest software releases and enhancement packages

• Support you in cases of software-related incidents with knowledge databases and message handling by SAP experts

• Provide remote services to give guidance for special situations in the software lifecycle, such as upgrades or migrations

• Allow you to benefit from knowledge transfer using SAP Service Marketplace

SAP SafeguardingSAP Safeguarding services supports an integrated and contin-uous engagement model, thus enabling full coverage across all application lifecycle phases. SAP Safeguarding offers a combi-nation of three expert service components that aim to reduce the technical risk and cost in implementation and upgrade projects during the customer’s operation phase. The services are delivered either remotely or on-site by technical SAP experts. An SAP Safeguarding engagement is always managed by an SAP technical quality manager who is on-site at the customer facilities in order to make sure that the appropriate services are delivered as needed, to help ensure that know-how transfer takes place and also to act as back-office liaison.

• Global support backbone – Helps organizations collaborate across an entire SAP software ecosystem, providing remote support diagnostics using SAP Solution Manager that con-nect customers with SAP experts located around the world.

• tools, methodologies, content, and community participa-tion – Offers the proven methodologies, support for best practices, and standards that help organizations efficiently implement their SAP software and manage their end-to-end solution operations.

In working with us, enterprises can gain support across an application’s entire lifecycle, from implementation and testing, to maintenance and operations, to monitoring, optimizing, and upgrading. In addition, you can acquire the state-of-the-art tools, techniques, content, and support for best practices that help protect and support your IT landscape. With our cutting-edge knowledge, we aim to support you to achieve these business goals:

• Maintain business continuity – Increase the availability of business processes and reduce unplanned downtime.

• Protect investments and accelerate innovation – Allows innovation without upgrading current systems.

• optimize business processes – Manage business processes more effectively.

• Reduce total cost of operations – Lower costs by standard-izing, integrating, and managing business and IT processes.

In addition, SAP Enterprise Support services include extended maintenance for customers still on SAP R/3 4.6C software, SAP R/3 Enterprise software, and 2004 releases. We are con-vinced that the value of SAP Enterprise Support will help you receive the most out of your IT investment, enabling your IT staff to provide transparency and additional focus on business process improvement.

SAP Standard SupportSAP Standard Support services deliver support to enable con-tinuous and effective business operations. This level of support provides customers with the services and tools that enable them to keep their systems up and running efficiently.

SAP Standard Support delivers the following to organizations: • Continuous improvement – Keeps your SAP software

systems tuned to the latest functional, technological, and regulatory developments


standards, product standards, and solution standards that are defined by SAP. The objective is to safeguard your going-live process and help ensure that what goes live stays live.

• “Run SAP like a Factory” – To achieve high solution avail-ability and continuity, customers receive the “Run SAP Like a Factory” methodology on SAP Solution Manager. Standard-ization and automation of operations is a key success factor in running SAP solutions. With this methodology, we support you in implementing automated monitoring and error handling for your business processes, interfaces, and systems.

Secure Support Services from SAPSecure support services from SAP help organizations that are using either SAP Enterprise Support or SAP MaxAttention to comply with special security regulations on how data is accessed during the support process, providing them with the services that are of particular interest to organizations operating in the public sector, banking, high-tech, and aerospace and defense industries.

1.3.3 SAP BuSIneSS one MAIntenAnCe SeRVICeS

SAP Business One customers receive the following maintenance value:36

• Continuous improvement – Customers get access to the latest release of the software that they have a license for, along with the technology updates necessary to keep their infrastructure up-to-date (for example, operating system and databases). SAP delivers minor releases and patches within a major release that apply incremental corrections. When there are changes in legal requirements or accounting regu-lations, a new patch or release usually delivers the software that will support those changes.

• quality management – Customers get tools for the monitor-ing systems and core business processes that will alert them as fast as possible should an issue occur. Proactive remote services – for example, the remote support platform for SAP Business One – will technically assess their systems and minimize the risk of unforeseen bottlenecks and standstills.

• Knowledge transfer – Through their SAP partner, customers get support for best practices for implementation and opera-tions processes. Content and tools to reduce costs and risk with standard processes are provided to their SAP partner on the SAP Channel Partner Portal site and the online expert forum for SAP Business One. Customers may participate in the SAP community in the SAP customer portal to learn about best business practices and service offerings.

SAP Safeguarding delivers high-quality support with the following scope:

• The SAP Safeguarding for Integration Validation portfolio of services validates the compliance to solution, products, and operational standards and improves the integration testing procedure by using the advanced root cause analysis func-tionality provided by SAP Solution Manager. This helps us identify issues and their root causes much earlier, therefore minimizing the time needed to complete tests.

• The SAP Safeguarding for Upgrades portfolio of services is a complete service offering that can be tailored to your specific project needs. The goal is to identify the potential challenges in an upgrade project to help you efficiently plan project work.

• The SAP Safeguarding for Operations portfolio of services offers a series of services to keep SAP solutions running opti-mally in support of your mission-critical operations. Based on the Run SAP methodology, the services contribute to an improved ROI and reduced cost of operations.

SAP MaxAttentionWith SAP MaxAttention, our flagship support offering, we offer a set of engineering services covering all stages of your SAP application lifecycle – from planning and implementation to operations and optimization. The wide range of services includes support for safeguarding complex solutions, implementing continuous improvement practices for productive solution operations, and planning new releases and upgrades. When customers choose SAP MaxAttention, they are securing the highest level of commitment SAP makes to its customers. The following four delivery areas were defined to support the availability, performance, quality of data, and, most important, the integrity of your SAP solution:

• Accelerated innovation – Rapid prototyping of new SAP software innovations allows you to leverage “game-changing" innovations from SAP, including SAP HANA and Sybase, more quickly, which normally results in quick time to value.

• Integrated, end-to-end application lifecycle management – This area covers SAP and non-SAP software environments, requirements to deploy, modifications and upgrades, setup, and establishing safe ways for you to manage your environment.

• Integration validation – Business processes need to be tested end to end, to check not only the functional correctness but also data consistency, scalability, and operability. We support customers in validating the integration of the solution being implemented by checking its compliance with operation


• technical upgrade planning service for SAP Business Suite – This tool-based service is designed to support cus-tomers during the planning phase of an upgrade. It analyzes the specific upgrade situation and calculates the adjustment, test, basis, and project management efforts for the technical upgrade project of a heterogeneous system landscape, start-ing from previous releases of SAP Business Suite applications.

For the complete portfolio of upgrade offerings that can be helpful for upgrade and enhancement package projects, see SAP Service Marketplace on www.service.sap.com/upgrade. 37

The regional teams of the SAP global upgrade office can help you get a quick start on an SAP Business Suite upgrade and on any SAP Business Suite and SAP enhancement package topic. The office can:

• Assist with developing upgrade plans – from planning to building to going live

• Act as a single point of contact to identify resources (SAP and partners) and help streamline the sales cycle

• Provide upgrade best practices and strategies as well as access to key upgrade assets, collateral, and Webinars

You can contact the team that is closest to you: • Asia Pacific Japan: [email protected] • Europe, Middle East, and Africa: [email protected] • Latin America: [email protected] • North America: [email protected]

• Problem resolution – Customers get access to an extensive knowledge database for self-help support. SAP provides problem resolution if the SAP partner cannot find a solution or workaround for an issue they have. If the issue is very high priority, SAP provides 24x7 support to make sure disruptions are as brief as possible. If necessary, our global escalation procedures allow immediate utilization of all SAP resources needed to resolve the situation.

1.3.4. uPGRADe oFFeRInGS FRoM SAP

SAP helps customers align their IT strategies with the SAP re-lease and maintenance strategy and identify the best transition option for their existing SAP applications. We offer tailored ser-vices, tools, and information resources to help you understand the value proposition and requirements of an upgrade project and facilitate and safeguard project execution.

Main offerings include: • Solution browser tool – This tool can help you discover new

functionality across different releases and enhancement packages of SAP Business Suite. You can also use the tool to assess the value of upgrading by comparing functional enhancements between your existing release and the latest releases and enhancement packages of SAP ERP, SAP CRM, SAP SCM, and SAP SRM.

• upgrade dependency analyzer tool – When planning an up-grade of one or more SAP Business Suite applications and its components, you want to make sure that this has no effect on other applications or components in your SAP software landscape. This is exactly the information you get from the upgrade dependency analyzer tool.

• technical upgrade planning service for SAP eRP – Using a standardized and proven approach, this service analyzes the specific upgrade situation and calculates the adjustment, test, basis, and project management efforts for the technical upgrade project.

• technical upgrade service for SAP eRP – This service provides expert assistance during the technical upgrade. Experienced upgrade experts support customers in all phases of an upgrade project and support a smooth transition to the latest version of SAP ERP.


1.4. SAP Ecosystem and Partners

add value to SAP solutions, thereby helping mutual customers to meet business needs more successfully and drive strong results with the specific functionality they need.

From an SAP product release perspective, two types of partner- sourced solutions are further highlighted below: solution ex-tensions available from SAP and endorsed business solutions available from the partner. Many of these solutions can be found on the SAP EcoHub solution marketplace, also highlighted below.

Solution extensions from SAP38 are select third-party offerings that are broadly applicable for SAP deployments and are SAP branded, sold, and supported by SAP. SAP solution extensions, developed by independent software partners, integrate easily with SAP software. These solutions offer competitive cross- solution and cross-industry functionality that complements SAP business solutions. We test, validate, approve, and sup-port these solutions – to meet the SAP standards of quality, commitment, and support.

Proven compliance of a solution extension with SAP product standards helps ensure that these are the best offerings for SAP business and IT environments today and are built into the SAP technology road map to assure a solid ROI. To further reduce IT administration costs, maintenance and support is provided through a standardized SAP approach to managing the system’s environment across all phases of the technology life. This minimizes risks and more efficiently manages the application lifecycle – from implementation and testing, to maintenance and operations, to monitoring, optimizing, and upgrading. This approach offers a single point of contact – SAP. The IT landscape is better protected, and IT is better able to meet the service-level objectives for the business. There is also a business administrative overhead benefit associated with reducing the costs associated with maintaining multiple vendor relationships.

Examples of how SAP customers are taking advantage of solution extensions today include:

• Improving productivity and process transparency with the SAP Extended Enterprise Content Management application by OpenText, which integrates with SAP Business Suite software to manage unstructured content as processes and transactions supported by enterprise applications

1.4.1. A PoWeRFul eCoSySteM oF PARtneRS

SAP has developed one of the industry’s strongest networks, with more than 10,000 partners that provide customers the assis-tance they need to cost-effectively evaluate, select, purchase and implement the right technology for their particular needs.

SAP partners help you achieve fast results through: • Unique services that leverage the SAP portfolio of business

software and services • Well-integrated solutions that extend the capabilities of your

SAP software environment • Fast and flexible deployment options for the solutions that

your business needs • Expertise to help deploy SAP solutions either on premise or

on demand • Help in assessing your specific needs and then in buying and

deploying the right solution • Expertise to help you fully leverage and benefit from the latest

SAP technology innovations – including mobile, analytics, in-memory computing, and cloud

• OEM partners that embed SAP technology to extend the functionality of solutions that you are using

• Co-innovation that delivers products and services that have maximum business impact

Visit our Partner Information Center to learn more about the various SAP partners and partner solutions that can help your company.

Customers with small businesses and midsize companies can find out about the various types of partners that address their needs at www.sap.com/sme/partners. To discover the right partner, cus-tomers from small businesses and midsize companies can use our partner finder at www.sap.com/sme/partners/findpartner.At SAP, we carefully select, enable, and continually evaluate our qualified partners to maintain the highest levels of quality and customer satisfaction. Customers evaluating partners are encouraged to consider the following quality assurance factors:

• As part of their agreement with SAP, partners are obliged to achieve specific sales, technical training, and certification requirements. These partners are knowledgeable about SAP offerings and are trained to help you to deliver fast results.

• Third-party and partner solutions that are SAP certified for integration with SAP applications extend, complement, and

http://www.sap.com/partners/directories/searchpartner.epx


• SAP Store for mobile apps – The SAP Store for mobile apps, launched at the SAPPHIRE® NOW conference in Madrid, is an “enterprise ready” app store that allows customers to discover, download, evaluate and buy mobile apps from SAP and SAP partners. There are over 50 mobile apps available today from SAP and over 13 partners. The SAP Store for mobile apps offers the ease of use and familiarity of a consumer app store and addresses the unique needs of enterprise customers. The SAP Store is available via the Web as well as through an on-device version for iOS and Android, with additional versions to follow. Customers can download and evaluate these apps before they buy and can request quotes directly from the SAP Store. In the future, customers will also be able to make transactions directly through the SAP Store for mobile apps. Visit the SAP store for mobile apps to get started today.

• SAP online store – The SAP online store allows customers to buy and download select analytics and other applications including SAP Crystal solutions, SAP StreamWork, and more. Because the store is a global e-commerce site, customers in many countries can shop in their own language and transact via local payment methods and currencies, credit card, or PayPal and buy genuine products from SAP’s reseller Digital River. The SAP online store is trusted and secure, offering competitive pricing on a wide selection of SAP products, and it allows customers to get instant access to applications – there's no waiting for shipment of a box copy. The online store offers the most up-to-date information on products and offers exclusive online-only promotions as well as volume pricing. Visit the online store to get started today.

• SAP ecoHub – The SAP EcoHub solution marketplace39 is the trusted online source for discovering, evaluating, and buying targeted solutions from SAP and our ecosystem. SAP EcoHub offers more than 1,000 solutions – including analytic applica-tions, mobile apps, business process software, services, SAP Crystal solutions, and more, from over 550 solution partners. Customers can leverage this community-powered online marketplace to find software and services that help an organization improve the efficiency of core processes, in-crease business agility, and capitalize on new opportunities. Additionally, you can stay up-to-date and connected with new product information, expert advice, and special offers while sharing information with your peers. SAP EcoHub aims to provide the information and insights you need to make intelligent purchase decisions. Visit the SAP EcoHub today.

• Automating and streamlining the payback and incentive pro-cess with the SAP Paybacks and Chargebacks application by Vistex and the SAP Incentive Administration application by Vistex

• Reacting quickly to demand and supply changes so that you can improve customer service, increase revenues, and reduce the inventories process with the SAP Supply Chain Response Management application by icon-scm

• Understanding your pricing power, negotiating more com-petitively with customers, reducing discounting, and stop-ping profit leakage from rogue deals with the SAP Price and Margin Management application by Vendavo

• Collapsing customer onboarding from months to days with SAP Interactive Forms software by Adobe

• Narrowing the gap between business and IT by capturing business requirements in a working preview of solution designs, changes, workflows, and custom requirements with SAP Application Visualization software by iRise

• Implementing the SAP LoadRunner application by HP to reveal system weaknesses and detect bottlenecks to improve system performance

endorsed business solutions, available from select SAP partners, are complementary to SAP software offerings. They are developed in accordance with SAP development guidelines and go through solution qualification to provide additional choices and flexibility for businesses running SAP software.

1.4.2. onlIne CHAnnelS PRoVIDe MAxIMuM CHoICe

Many of our customers buy their applications through an au-thorized SAP partner. In addition, customers can purchase SAP applications through:

• SAP Store for SAP Business ByDesign apps – The SAP Store for SAP Business ByDesign apps is where customers can browse, search for, and buy a wide range of business applications designed by SAP and partners to enhance your SAP Business ByDesign solution. The SAP Store delivers a smooth, end-to-end shopping experience for customers from discovery through to purchase. It additionally offers our partners simple management, listing, maintenance, and usage reporting for their solutions. Visit the SAP Store to get started today.

https://store.sap.com/mobile

http://store.businessobjects.com/store/bobjects/Content/pbPage.sap_countryselector/pgm.77505400?_s_icmp=CG4DB9FE8C

http://ecohub.sap.com

https://store.sap.com


1.4.3. SAP CoMMunIty netWoRK

SAP Community Network40 is the SAP professional social net-work that provides orchestrated online connections between SAP customers, partners, employees, and experts. SAP Com-munity Network enables its members to share ideas and en-gage with real-world experts in an environment that facilitates collaboration. Member benefits include:

• Fast answers from a vast network – With more than 2 million members, 4,000 community forum posts per day on more than 350 topics, and 1.5 million topic threads, members get answers to their questions quickly and learn through dialogue with more than 6,000 bloggers.

• Knowledge from extensive technical and business content – Articles, software downloads, and e-learning modules on nearly every topic relevant to SAP software experts are available here. More than 3 million people view pages, documents, and downloads from the community each week.

• the ability to build a personal network of experts – Not only does SAP Community Network help organizations drive existing SAP projects to successful outcomes, but also participation helps members grow professionally.

http://forums.sdn.sap.com/index.jspa

http://www.sdn.sap.com/irj/scn/weblogs

http://www.sdn.sap.com/irj/scn/articles-topic

http://www.sdn.sap.com/irj/scn/downloads

http://www.sdn.sap.com/irj/scn/elearn


• SAP Business one enhancements may be delivered in major or minor releases. Major releases contain major new func-tionality or architectural platform changes or both. Minor releases include new and improved business functions or corrections or both, which can be implemented and adopted quickly. The interfaces remain stable between major and minor releases. A major SAP Business One release and the minor releases that follow it are referred to as an SAP Business One release family (as shown in Figure 12).

• Updates to SAP HAnA may be delivered several times a year. An update is a new version of the software product that may contain corrections and new technical capabilities. These updates are downward compatible.

We may deliver several add-on releases (a sequence of releas-es as depicted in Figure 11), which might build on a specific SAP release (for example, the SAP BusinessObjects Global Trade Services application offers several releases for the same SAP NetWeaver main release).

A specific SAP release may be supported by various content shipments from SAP. The release cycle of a content shipment from SAP typically follows the release cycle of the SAP release it supports. Some content shipments deliver a sequence of re-leases supporting a certain SAP release.

The SAP release and maintenance strategy41 determines the availability of new SAP software releases, the length and conditions of their maintenance, and the dependencies between individual software releases.

Regarding the SAP BusinessObjects product portfolio, this document focuses on releases from March 2008 onward and the corresponding release and maintenance strategy. If you are interested in former Business Objects software releases that were shipped prior to March 2008 and their release and maintenance strategy, see SAP Service Marketplace at www.service.sap.com/maintenance. 42 In terms of the Sybase product portfolio, this document focuses on releases from late 2010 onward.

2.1.1. AVAIlABIlIty

The objective of the SAP release strategy is to align the availability of SAP releases. Usually, releases are shipped in a defined sequence:

• Enhancements to SAP Business Suite software may be delivered as follows:

– Enhancement packages for the SAP Business Suite core applications and SAP NetWeaver are planned to be delivered in two-year cycles with a synchronized schedule.

– Add-ons to releases and to enhancement packages for the SAP Business Suite core applications and SAP NetWeaver are delivered more frequently.

– New releases for industry applications may be delivered in a one- to two-year cycle.

• SAP Businessobjects Business Intelligence (BI) platform43

enhancements may be delivered in major or minor releases. Major releases contain major new functionality, and architec-tural platform changes are possible; minor releases include new and improved business functions that can be implement-ed and adopted quickly. The interfaces remain stable between major and minor releases. A major SAP BusinessObjects BI platform release and the minor releases that follow it are referred to as an SAP BusinessObjects BI platform release family44 (as shown in Figure 10). After the availability of a new major SAP BusinessObjects BI platform release, stand-alone or add-on software products that work with or are based on that release will be adapted to it over time.

2. SAP Release and Maintenance Strategy2.1. Release and Maintenance Strategy for

On-Premise Software


With the successful conclusion of the SAP Ramp-Up program, the unrestricted shipment phase of an SAP release begins on the general availability date (see Figure 9). During the un restricted shipment phase, the release is available to all customers.

The most recent release in the unrestricted shipment phase is declared the default release. When ordering an SAP software product, customers receive the default release unless a different release in mainstream maintenance is explicitly specified.

During the maintenance period of a release, support releases may be offered that contain all previously available support packages in order to facilitate and expedite implementation and upgrade projects.

2.1.2. SHIPMent PHASeS

SAP releases (except content releases) and corresponding enhancement packages are generally introduced into the market in two shipment phases: restricted and unrestricted (see Figure 9).

In some cases, a beta shipment (for example, for customer validation activities) may be offered prior to the restricted shipment phase (before the release-to-customer date). Beta shipments may be used for testing purposes only. They are not available for productive use. The content and the planned release-to-customer date of software releases made available under a beta shipment might be subject to change. Therefore, customers should not place undue reliance on a beta shipment and the features or functionalities presented therein and should not rely upon them in making purchasing decisions.

Initially, a new release becomes available in a restricted ship-ment phase. This begins with the release-to-customer date. During this time, the SAP Ramp-Up program supports produc-tive use of the software with a limited number of customers while performing knowledge transfer to consultants and partners globally and gathering feedback from customers, especially on new features.

Beginning with the release-to-customer date: • Customers participating in the SAP Ramp-up program can

use the new release in their production operation. • SAP usually provides corrections for this new release. • SAP communicates the planned maintenance duration for

this release.

The restricted shipment phase is guided by the SAP Ramp-Up program, serving as the standard process for launching new releases into the market with the involvement of field, support, and development personnel. Participating in SAP Ramp-Up provides you with a safe way to implement new SAP software as soon as it becomes available. For further information, see SAP Service Marketplace at www.service.sap.com/rampup. 45

Num

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f cus

tom

ers

Restricted ship ment phase (ramp-up)

Unrestricted shipment phase

Time

General availabilityRelease-to-

customer date

Beta shipment

Figure 9: Shipment Phases


2.1.3. MAIntenAnCe StRAteGy RuleS

type of Application Maintenance Strategy Rules

Core applications (SAP ERP, SAP PLM,46 SAP CRM, SAP SCM, and SAP SRM)

At least seven years of mainstream maintenance are provided for core application releases.47

SAP NetWeaver technology platform Maintenance dates for SAP NetWeaver releases are aligned with the maintenance dates for the core application releases.48

Enhancement packages Maintenance dates for enhancement packages follow the underlying release.

SAP BusinessObjects Business Intelligence (BI) platform release family

The following maintenance durations apply for every release family of the SAP BusinessObjects Business Intelligence platform:

• Seven years of mainstream maintenance • Two years of priority-one support

Mainstream maintenance begins with the release-to-customer date for the major release and covers any subsequent minor releases in the release family that might be shipped (see Figure 10).

Each release in a release family has a mainstream maintenance period of at least two years after the start of restricted shipment for that release.

As soon as a new release enters unrestricted shipment, the previous release is maintained for at least one more year.

At the end of the seven years of mainstream maintenance, priority-one support begins for the last shipped release within a release family. The last release closes the nine-year maintenance cycle for this release family.

Figure 10: nine-year Maintenance Cycle for an SAP Businessobjects Business Intelligence Platform Release Family

Major SAP BusinessObjects BI platform release x.0

Minor SAP BusinessObjects BI platform release x.1

Minor SAP BusinessObjects BI platform release x.2

SAP BusinessObjects Business Intelligence (BI) platform release family

End of mainstream maintenance of last release of a family

Start of restricted shipment (release-to-customer date) of the first release of a family

End of priority-one support of last release of a family

≥2 years

≥2 years

≥2 years

≥1 year

≥1 year

2 years7 years

9 years

2 years

Time


Priority-one support



Add-on and stand-alone SAP BusinessObjects software products that are based on or working with an SAP BusinessObjects BI platform release

Maintenance dates for these software product versions are aligned with the latest SAP BusinessObjects BI platform release in the family. They might also offer a release sequence.

Add-on software products (based on, for example, core applications or SAP NetWeaver)

Maintenance dates for add-on software product versions (for example, the SAP Dealer Business Management application), are aligned with the maintenance dates for the release they are based on.

For some SAP add-on software products, several subsequent releases are planned to be provided for the same underlying release. In this case, the maintenance period of the release sequence covers the entire maintenance period of the underlying release (see example in Figure 11), specifically:

• Maintenance dates for the last release of the sequence are aligned with the maintenance dates for the underlying release.

• All other releases within the sequence may have shorter mainstream mainte-nance than the underlying release (but at least two years) and do not offer extended maintenance or priority-one support.

Sybase stand-alone software products Sybase stand-alone software product versions (Sybase Unwired Platform and Afaria) offer at least two years of mainstream maintenance.

Other stand-alone software products Other stand-alone software product versions (for example, SAP Business Communications Management) offer at least two years of mainstream maintenance.

Figure 11: Sample Release Sequence with Maintenance Durations for an Add-on Release If extended Maintenance Is Offered for the Underlying Release

Sample release sequence of a specific add-on application based on SAP NetWeaver

SAP NetWeaver main release


Extended maintenance

Customer-specific maintenance

1.1

1.2

1.3

Aligned ends of mainstream maintenance

Aligned ends of extended maintenance

Time

≥ 2 years

≥ 1 year



Content shipments A specific SAP release may be supported by one or more content shipments from SAP. Maintenance dates for those content shipments are aligned with the mainte-nance dates of the supported SAP release.

A content shipment may deliver a sequence of releases supporting a specific SAP release. When it does, the maintenance period for the release sequence covers the entire maintenance period of the release the content shipment supports and the following rules apply:

• Maintenance end dates for the last release in the sequence are aligned with the maintenance end dates of the supported SAP release.

• All other releases within the sequence may have shorter maintenance periods, and there is no extended maintenance or priority-one support.

• All releases within a sequence have maintenance durations of at least one year.

SAP Business One stand-alone and add-on software products

SAP provides at least five years of mainstream maintenance for SAP Business One and related add-on software products.

With regard to the SAP Business One release family, the five-year mainstream mainte nance period begins with the general availability date of the major release (for example, 8.8) and covers any subsequent minor releases (for example, 8.81 and 8.82) of the release family in question (see Figure 12). The following conditions apply:

• As soon as a new release within an SAP Business One release family has passed the general availability date, the maintenance of the preceding release is discontinued.49

• Extended maintenance is not offered for SAP Business One releases and applications.

As of the software release 2.3, the maintenance duration per remote support plat-form release will be limited to at least one year, starting with the general availability date. As soon as a new remote support platform for an SAP Business One software release has passed the general availability date, the maintenance of the preceding release is discontinued.50

Figure 12: Five-year Maintenance Cycle for an SAP Business one Release Family

End of mainstream maintenance of last release of a family

Start of unrestricted shipment (default release date) of the first release of a family


GA General availability

SAP Business One release family

Major SAP Business One release x.0

Minor SAP Business One release x.1

Minor SAP Business One release x.2

At least 5 years

GA

GA

GA


• SAP notes – Instructions on how to remove known errors from SAP software; includes a description of the symptoms and the cause of the error, as well as the SAP release in which the error occurs and support package level in which the error is corrected.

• Support packages52 – Bundle of software corrections available for all SAP development environments (for example, ABAP® and Java programming languages). Support packages may include legal changes.

• Support package stacks – Sets of support packages and patches for the respective software release that must be used in the given combination. Support package stacks should be seen as an entity in themselves; customers must heed the minimum requirements and dependencies between individual components and apply the support packages and patches specified in the support package stack together.

Maintenance shipments for SAP Business One releases include patches, which deliver corrections, and “hot fixes," which are urgent single corrections.

For releases for which SAP provides enhancement packages, technology updates will be provided for the latest three en-hancement packages and support packages will be provided at least for the last enhancement package that is in the unrestricted shipment phase.

We strongly recommend regular application of support package stacks at least once a year.

If enhancement packages are offered for a software product, we recommend that customers apply the most recent support package stacks regularly, including the latest enhancement package in the unrestricted shipment phase. The advantage is that you get the most recent corrections and legal changes within one project and are furthermore enabled to activate new functionality flexibly.


SAP HANA appliance software products SAP HANA appliance software products are in mainstream maintenance as long as application releases that are built on SAP HANA are in mainstream maintenance, extended maintenance, or priority-one support.

2.1.4. MAIntenAnCe StRAteGy exCePtIonS

In exceptional cases, specific software releases can be exempted from the SAP maintenance strategy. For exceptions to the maintenance strategy, mainstream maintenance is defined individually and there is no extended maintenance or priority-one support. The exceptions list is available on SAP Service Marketplace at www.service.sap.com/maintenance 51 under –> Maintenance Strategy –> Exceptions to Maintenance Strategy Rules and may be amended from time to time without notice.

Please note that these exceptions never apply to core application releases and their enhancement packages or to the main releases of SAP NetWeaver and releases of the SAP NetWeaver Composition Environment offering.

SAP cannot support third-party software after the suppliers’ support has expired. In such cases, customers may have to upgrade to more recent releases of the respective third-party software, provided those releases are supported by the release of the SAP software in question.

2.1.5. MAIntenAnCe PHASeS

There are four distinct maintenance phases: mainstream maintenance, extended maintenance, customer-specific maintenance, and priority-one support:

• SAP BusinessObjects releases not based on SAP NetWeaver can have mainstream maintenance and priority-one support.

• SAP Business One releases have mainstream maintenance. • All other SAP and Sybase releases can have mainstream,

extended, and customer-specific maintenance.

Mainstream MaintenanceMainstream maintenance begins with the restricted shipment phase and continues throughout the unrestricted shipment phase. We usually provide corrections for the entire mainstream maintenance period, such as:


• The mainstream maintenance period ends, and extended maintenance is offered, but the customer does not choose to take advantage of the offer.

A release enters into customer-specific maintenance auto-matically. There is no need to apply for an additional contract. During this phase, customers receive support services similar to those offered in the mainstream maintenance phase, with some restrictions. For example, we do not deliver new support packages or updates to cover legal changes, and technology updates are limited. Problem resolution is customer specific, which means customers are charged for solving problems not yet known to SAP.

For more information, please refer to the SAP Note 1648480 or the maintenance section on SAP Service Marketplace at www.service.sap.com/maintenance. 56

2.1.6. uPGRADe

We provide upgrade paths for SAP releases and the corre-sponding content releases and access to upgrade procedures to the current release. Usually customers can upgrade directly from one release to any other subsequent SAP release as long as the releases are in the mainstream maintenance phase. De-pending on technological constraints, an upgrade to a release that is several releases removed from a customer’s current release may have to be performed in more than one step.

To facilitate smooth upgrades, we provide a sufficient overlap of two successive releases to make sure that the time in which customers may upgrade from one release to the next is at least one year for SAP releases.57 For content releases, the overlap is at least six months. This is so that you have a sufficient window of opportunity to upgrade from one release to the next.

2.1.7. InteGRAtIon

The SAP release strategy supports integration between SAP releases. Integration is the prerequisite for stable cross-application functionality and offers maximum flexibility for continuous improvement.

The first release of an SAP software product can be integrated with a defined set of releases of other SAP software products. A follow-up release usually supports at least the same set as its

SAP security notes contain expert advice from SAP regarding important action items and patches to improve the security of SAP customers’ systems. Security patches are made available each month on “SAP Security Patch Day.” For details and the SAP Security Patch Day schedule, see SAP Service Market-place at www.service.sap.com/securitynotes 53 –> SAP Security Patch Day.

Additional information, a list of supported releases, and the current support package stacks are available in the support package stacks section of SAP Service Marketplace at www.service.sap.com/sp-stacks. 54

Priority-One SupportAfter the end of mainstream maintenance for SAP BusinessObjects releases not based on SAP NetWeaver, we offer priority-one support for selected releases. During priority-one support, the scope of support is limited to the handling of priority-one messages only – for example, there will be no message handling for messages with medium priority. Priority-one support is an optional offering giving our customers more flexibility in deciding on the right time for an upgrade. Priority-one support does not require an additional payment or a specific maintenance addendum. Depending on the type of the customer’s support contract, the switch to priority-one support will occur during the renewal period or the customer will receive priority-one support by default if continuing to run a release during its priority-one support period.

Extended MaintenanceExtended maintenance is offered for selected SAP releases. The scope of support for the extended maintenance period is usually similar to the scope of support provided during main-stream maintenance. SAP publishes information on the avail-ability and scope of extended maintenance in advance. Extended maintenance can be ordered by completing an easy-to-use form in the maintenance section of SAP Service Marketplace at www.service.sap.com/maintenance. 55

Customer-Specific MaintenanceSoftware deployed at the customer’s site can enter into the customer-specific maintenance phase in one of three ways:

• The customer’s extended maintenance contract term ends. • The mainstream maintenance period ends, and extended

maintenance is not offered.

https://service.sap.com/sap/support/notes/1648480


2.1.8. PRoDuCt AVAIlABIlIty MAtRIx

Through the product availability matrix on SAP Service Market-place, we regularly publish the following information about SAP releases:

• Release type (standard release, early adoption release, pilot release, standard-related custom development project release, or custom development project release)

• Availability • Maintenance durations • Upgrade paths • Platform availability, including database platforms and

operating systems

For further information, please refer to the product availability matrix on SAP Service Marketplace at www.service.sap.com/pam. 58

predecessor, as long as the releases within this set are in main-stream maintenance, extended maintenance, or priority-one support:

• Functionality supporting the customer’s current business scenarios will be available after an upgrade of an SAP soft-ware product. Details and exceptions are indicated within the master guides available from SAP Service Marketplace, the migration guide, or the release notes.

• To take full advantage of new or enhanced functionality that extends support for the customer’s business scenarios and broadens their scope, customers may be required to upgrade more than one SAP software product within their application landscape. Typically, customers need to upgrade only the SAP software products that deliver the new or enhanced functionality.

In terms of compatibility, the following rules apply for content shipments from SAP:

• An upgrade of an SAP release usually requires an upgrade of the corresponding content shipments.

• After an upgrade of the underlying SAP NetWeaver or SAP Solution Manager software product, all functionality sup-porting the customer’s business scenarios that was available and supported by a specific content release will still be run-ning – and previously activated objects or custom objects will continue to work as before.


2.2. Release and Maintenance Strategy for On-Demand Solutions

integrate with an SAP on-premise software product and that require integration-specific on-premise software components for this integration, the restricted use phase is guided by the SAP Ramp-Up program.

After the restricted use phase, the unrestricted use phase begins on the general availability date. In this phase, the on-demand solution is available to all customers. If no restricted use phase is defined for an on-demand solution, the general availability date marks the point in time when the on-demand solution is available for productive use for the first time.

If an on-demand solution integrates with an on-premise soft-ware product like SAP ERP and integration-specific on-premise components are required for this integration, the availability of integration-specific on-premise components is aligned with the availability dates of the relevant on-demand solution.

In some cases, a beta version of the on-demand solution may be offered prior to the restricted or unrestricted use phase. Beta versions may be used for testing purposes only. They are not available for productive use. Customers should not place undue reliance on a beta version and the features or functional-ities presented therein and should not rely upon them in making purchasing decisions.

2.2.2. FunCtIonAl enHAnCeMentS AnD MAIntenAnCe

We continuously update SAP on-demand solutions for all pro-ductive customers as part of their subscription to the on-demand solution. Updates may contain new business functionality as well as error corrections.

In some cases, new functionality for an already-existing on-demand solution may be offered in a beta status for testing purposes only.

Updates for SAP Business ByDesign are called “feature packs.” Once a new feature pack is made available, you can select the individual new functions you would like to use productively using “scoping,” which is a type of functionality preselection, and further adjust this scope to your individual needs through an intuitive mechanism labeled “fine-tuning.” In addition, cus-tomers can extend their SAP Business ByDesign standard functionality by specific line-of-business, industry, or other busi-ness need by licensing software packages from authorized SAP

The SAP strategy for making on-demand solutions available to customers – including maintenance, functional extensions, and integration of the software – is detailed in the following sections.

2.2.1. AVAIlABIlIty

Delivering on-demand solutions is one of the key pillars in SAP’s product strategy. Compared to SAP on-premise software products, SAP on-demand solutions are not installed in the customer’s system landscape and not operated by the customer itself, but by SAP instead and made available to end users over the Internet. This means that we take care of the maintenance and installation of updates (corrections and new or enhanced business functionality), so you can focus on your business and can consume new features promptly and more frequently.

Initially, a new on-demand solution becomes available for productive use with the release-to-customer (RTC) date in a restricted mode or directly with the general availability (GA) date in an unrestricted mode (see Figure 13).

A restricted use phase is offered in order to launch new on- demand solutions into the market. Usually this is a limitation of the number of customers that can be handled at a given point in time. This phase starts on the RTC date and is usually offered for all new on-demand solutions. For on-demand solutions that

Figure 13: Introduction of a new on-Demand Solution into the Market

Num

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Restricted use phase (optional)

Unrestricted use phase

Time

Beta version

General availabilityRelease-to-

customer date


channel partners for SAP Business ByDesign. These partner offerings for SAP Business ByDesign are installed and hosted by SAP, and many of these offerings are made available on SAP Store.

Integration-specific, on-premise components are maintained as long as the corresponding on-demand solution is offered. If new software interfaces connecting the on-demand solution with an on-premise software product are required in order to use new or enhanced functionality provided by the on-demand solution, the appropriate integration-specific, on-premise com-ponent is enhanced accordingly.

2.2.3. InteGRAtIon

The SAP release strategy supports integration between on-premise software products and on-demand solutions from SAP.

An on-demand solution may be integrated with a defined set of on-premise SAP software releases. After an update of the on-demand solution, the updated on-demand solution usually supports at least the same set as before as long as the on-premise software releases within this set are in mainstream maintenance, extended maintenance, or priority-one support.

If you want to take full advantage of new or enhanced function-ality, you may be required to update integration-specific on-premise components or the corresponding on-premise SAP software product that the on-demand solution integrates with. If you only want to use already-existing functionality, no up-grade or update is enforced as long as the corresponding on-premise software releases are in mainstream maintenance.


2.3. Release and Maintenance Strategy for Mobile Apps

The SAP strategy for making mobile apps available to customers is detailed in the following sections.

2.3.1. AVAIlABIlIty

Mobile apps are made available to customers on SAP Service Marketplace, SAP Store, or external third-party mobile app stores such as Apple's App Store, Google's Android Market, or RIM's App World. Usually, a new mobile app release is available directly to all customers. In specific cases, ramp-up activities may be offered.

2.3.2. FunCtIonAl enHAnCeMentS AnD MAIntenAnCe

Functional enhancements and corrections are delivered as new versions of the mobile app. Therefore, we differentiate between major and minor releases. Major mobile app releases (for ex-ample, SAP CRM Sales 2.0.0) contain significant new function-ality and are maintained for at least two years. During these two years, minor releases are delivered that contain mainly corrections and, in certain cases, minor new functionality.

To give you enough time to upgrade, the maintenance overlap between two successive major mobile app releases is at least six months. The maintenance overlap depends on the complexity of the mobile app and the corresponding back-end integration.

For mobile app releases, only mainstream maintenance is offered (no extended maintenance for an additional fee or customer-specific maintenance).


The values in the “Based On” field reflect the minimum techni-cally required software product version. For an overview of alter-native required product versions, see the product availability matrix on SAP Service Marketplace.

Note that trademarks are not applied in these tables for ease of reading.

The following section provides the current release planning and the corresponding release-to-customer and maintenance dates of major releases for large enterprises.

For detailed information regarding components of which an SAP release consists, refer to the master guides available on SAP Service Marketplace at www.service.sap.com/instguides. 59

The maintenance dates in this section reflect the decision to extend the maintenance window for SAP Business Suite 7 soft-ware and SAP NetWeaver60 through December 2020. If compo-nents of a software product version require Java components of SAP NetWeaver 7.0 or corresponding enhancement packages, refer to SAP Note 1648480, which describes the details and restrictions of the maintenance extension in regard to Java components of SAP NetWeaver 7.0 and corresponding enhancement packages.

Releases with a release-to-customer date in 2012 are currently in planning, and the dates are subject to change.

This section reflects the release data status from March 2012. For up-to-date release data information, see the product availability matrix on SAP Service Marketplace.

In terms of solution extensions, this section only lists the most current available versions of select solution extensions. For a complete overview, see the product availability matrix on SAP Service Marketplace. The same applies to analytic applications.

The following abbreviations are used in the tables in this section:

• In the “Based On” field, “n/a” stands for “application is not based on an SAP release.”

• In the “End of Extended Maintenance” field, “n/a” stands for “extended maintenance is not offered.” Note that there is no decision yet on availability of extended maintenance for SAP Business Suite 7 software. Therefore, the “End of Extended Maintenance” fields of corresponding software product versions are filled with “n/a.”

• In the “Priority-One Support” field, “n/a” stands for “priority-one support is not offered.”

• In the “Date” field, “tbd” stands for “release-to-customer or maintenance date is not yet determined.”

3. SAP Release Planning in Detail

https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1648480




on-Demand Solution Available Since

on-demand portal61 Estimated for Q3/2012

SAP BusinessObjects BI OnDemand January 2010

SAP BusinessObjects Data Enrichment and Classification OnDemand September 2011

SAP Carbon Impact OnDemand July 2009

SAP E-Invoicing for Compliance OnDemand December 2011

SAP Information Interchange OnDemand December 2011

SAP Marketing OnDemand Estimated for Q3/2012

SAP Sales OnDemand June 2011

SAP Service OnDemand Estimated for Q3/2012

SAP Social Customer Engagement OnDemand Estimated for Q1/2012

SAP Social Media Analytics by NetBase Estimated for Q4/2012

SAP Sourcing OnDemand December 2009

SAP StreamWork March 2010

SAP Supplier InfoNet Estimated for Q2/2012

SAP Travel OnDemand November 2011

SAP Business ByDesign Availability

SAP Business ByDesign feature pack 3.5 January 2012

SAP Business ByDesign feature pack 4.0 Estimated for Q3/2012

3.1. Cloud


3.2. Applications

3.2.1. SAP BuSIneSS SuIte

3.2.1.1. SAP eRP

Core Application Release

Release Based on Availability (Release to Customer)

end of Mainstream Maintenance

end of extended Maintenance

name Version

SAP ERP 6.0 SAP NetWeaver 7.0 October 2005 December 2020 n/a

Corresponding enhancement Packages

enhancement Package Based on Availability (Release to Customer)



SAP enhancement package 1 for SAP ERP 6.0

SAP ERP 6.0 December 2006 December 2020 n/a


SAP ERP 6.0 July 2007 December 2020 n/a




SAP ERP 6.0 November 2008 December 2020 n/a




SAP ERP 6.0 November 2011 December 2020 n/a

enterprise Services




name Version

SAP ERP enter-prise services bundle

2004 mySAP ERP 2004 April 2006 March 2010 March 2013

2005 SAP ERP 6.0 June 2006 December 2020 n/a


Supplementary Applications




name Version

SAP Billing Consolidation

1.5 n/a December 2004 March 2010 March 2013

2.0 n/a June 2008 December 2020 n/a

Collaboration Projects (cProjects)

4.5

SAP NetWeaver 7.0 December 2007 December 2017 n/aCollaboration Folders (cFolders)

4.5

SAP REACH Compliance

1.1 SAP NetWeaver 7.0 May 2008 March 2013 n/a

2.0 SAP NetWeaver Composition Environment 7.1

December 2009 December 2017 n/a

SAP Environmental Compliance


March 2009 December 2017 n/a

component extension for SAP Environment, Health, and Safety Management

1.0 SAP enhancement package 5 for SAP ERP 6.0



October 2011 December 2017 n/a


Estimated for Q3/2012

December 2017 n/a

SAP Enterprise Learning

7.0 SAP ERP 6.0 March 2010 December 2017 n/a


May 2010 December 2017 n/a

SAP Asset Retirement Obligation Management


June 2011 December 2020 n/a

SAP Application Inter-face Framework62

1.0 SAP NetWeaver 7.0 November 2010 December 2020 n/a

SAP Learning Solution, option for the extended learning community63





Release Based On Availability (Release to Customer)

End of Mainstream Maintenance

End of Extended Maintenance

Name Version

manager self-services add-on



SAP Global Batch Traceability

1.0 SAP enhancement package 3 for SAP NetWeaver 7.0


December 2017 n/a

SAP Quality Issue Management



December 2017 n/a

SAP Supplier Lifecycle Management


September 2011 December 2017 n/a

SAP Financial Closing cockpit



September 2016 n/a

SAP Agricultural Contract Management



December 2020 n/a

SAP Visual Enterprise Access

7.0 n/a March 2012 February 2014 n/a

SAP Visual Enterprise Author


SAP Visual Enterprise Generator


SAP Visual Enterprise Viewer


SAP Management of Change



December 2017 n/a


Solution extensions




name Version

SAP Talent Visualization by Nakisa

3.0 n/a September 2010 September 2013 n/a

SAP Organizational Visualization by Nakisa


SAP Invoice Manage-ment by OpenText

6.0 SAP ERP 6.0 August 2011 June 2014 n/a

SAP Invoice Manage-ment by OpenText, option for OCR

6.0 n/a August 2011 June 2014 n/a

3.2.1.2. SAP Product lifecycle Management

Core Application Releases




name Version

SAP Product Lifecycle Management (SAP PLM)

6.064 SAP NetWeaver 7.0 October 2005 December 2020 n/a

7.065 SAP ERP 6.0 November 2008 December 2020 n/a

7.0166 SAP ERP 6.0 December 2010 December 2020 n/a






name Version

SAP Product Definition 2.0 SAP NetWeaver 7.0 November 2005 December 2012 n/a

SAP Resource and Portfolio Management

4.5 SAP NetWeaver 7.0 December 2007 December 2017 n/a

SAP Portfolio and Project Management68


April 2010 December 2020 n/a






name Version

SAP Easy Document Management

7.1 n/a September 2010 December 2017 n/a

SAP Enterprise Project Connection, version for SAP ERP 6.0

1.0 SAP enhancement package 1 for SAP NetWeaver Composition Environment 7.1

May 2010 August 2012 n/a

SAP Enterprise Project Connection


March 2012 April 2014 n/a

3.2.1.3. SAP Customer Relationship Management





name Version

SAP Customer Relationship Management (SAP CRM)

2005 SAP NetWeaver 7.0 October 2005 March 2011 March 2014

2007 SAP NetWeaver 7.0 December 2007 March 2013 March 2016


November 2008 December 2020 n/a





SAP enhancement package 1 for SAP CRM 7.0

SAP CRM 7.0 December 2010 December 2020 n/a

SAP enhancement package 2 for SAP CRM 7.0

SAP CRM 7.0 November 2011 December 2020 n/a






name Version

SAP Business Communications Management


7.0 n/a June 2011 June 2014 n/a

SAP Real-Time Offer Management69

7.1 n/a July 2010 December 2017 n/a

SAP Web Channel Experience Management

1.0 SAP NetWeaver 7.3 July 2011 December 2017 n/a

2.0 SAP NetWeaver 7.3 Estimated for Q2/2012

December 2020 n/a


December 2020 n/a

Solution extensions




name Version

SAP Price and Margin Management by Vendavo

8.0 n/a December 2011 December 2015 n/a

SAP Incentive Administration by Vistex and SAP Paybacks and Chargebacks by Vistex

6.0 D SAP ERP 6.0 October 2011 December 2015 n/a

SAP Data Maintenance for ERP by Vistex

6.0 D n/a October 2011 December 2015 n/a

SAP Workforce Scheduling and Optimization by ClickSoftware

2.1.5 n/a December 2011 December 2015 n/a


3.2.1.4. SAP Supplier Relationship Management





name Version

SAP Supplier Relationship Management (SAP SRM)

2005 SAP NetWeaver 7.0 October 2005 March 2012 March 2015








SAP enhancement package 1 for SAP Supplier Relationship Management 7.0

SAP SRM 7.0 December 2010 December 2020 n/a

SAP enhancement package 2 for SAP Supplier Relationship Management 7.0

SAP SRM 7.0 November 2011 December 2020 n/a

enterprise Services




name Version

SAP Supplier Relation-ship Management enterprise services bundle

5.0 SAP Supplier Relationship Management 2005

June 2006 March 2012 March 2015






name Version

SAP Sourcing70 5.1 n/a June 2008 December 2012 n/a

SAP Sourcing and SAP Contract Lifecycle Management


February 2011 December 2017 n/a


December 2015 n/a

Supplier relationship management procure-ment for public sector

6.071 SAP SRM 2007 May 2008 March 2013 n/a

3.2.1.5. SAP Supply Chain Management





name Version

SAP Supply Chain Management


2007 SAP NetWeaver 7.0 August 2007 March 2013 March 2016








SAP enhancement package 1 for SAP Supply Chain Management 7.0

SAP Supply Chain Management 7.0


SAP enhancement package 2 for SAP Supply Chain Management 7.0



enterprise Services




name Version

SAP Supply Chain Management enter-prise services bundle

5.0 SAP Supply Chain Management 2005

June 2006 March 2011 March 2014





name Version

SAP Supply Chain Management 2005 add-on: transportation management


September 2006 March 2011 March 2014

SAP Transportation Management









December 2020 n/a






name Version

SAP Supply Network Collaboration

2007 SAP NetWeaver 7.0 July 2007 December 2017 n/a



SAP enhancement package 1 for SAP Supply Network Collaboration 7.0

SAP enhancement package 2 for SAP NetWeaver 7.0


SAP enhancement package 2 for SAP Supply Network Collaboration 7.0



SAP Event Management

5.1 SAP NetWeaver 7.0 March 2008 December 2017 n/a



SAP enhancement package 1 for SAP Event Management 7.0



SAP Extended Warehouse Management

5.1 SAP ERP 6.0 July 2007 December 2020 n/a





December 2020 n/a

SAP enhancement package 1 for SAP Extended Warehouse Management 7.0



SAP enhancement package 2 for SAP Extended Warehouse Management 7.0




SAP Solutions for Auto-ID and Item Serialization




name Version

SAP Auto-ID Infrastructure

2007 SAP NetWeaver 7.0 May 2007 December 2017 n/a




July 2010 December 2020 n/a

Solution extensions




name Version

SAP Enterprise Inventory Optimization by SmartOps

6.7.2 n/a September 2011 July 2012 n/a

SAP Supply Chain Response Management by icon-scm

10.3 n/a January 2012 December 2015 n/a

3.2.1.6. Industry Applications

Manufacturing: Discrete Industries




name Version

SAP for Aerospace & Defense solutions

SAP Bulk Fuel Management



December 2020 n/a


Manufacturing: Discrete Industries




name Version

SAP for Automotive solutions

SAP Dealer Business Management

5.0 SAP ERP Central Component Discrete Industries and Mill Products 5.0

July 2005 March 2010 March 2013




SAP for High tech solutions

SAP Solution Sales Configuration


Consumer Products




name Version

SAP for Consumer Products solutions

SAP Apparel and Footwear











Consumer Products




name Version

SAP for Consumer Products solutions

SAP NetWeaver Master Data Management global data synchronization option




SAP Trade Promotion Optimization72

1.0 SAP enhancement package 1 for SAP CRM 7.0




December 2020 n/a

Retail and Wholesale Distribution




name Version

SAP for Retail solutions

SAP Customer Analytics for Retail

5.0 n/a August 2005 March 2013 n/a

6.0 n/a September 2006 March 2015 n/a

Demand management offerings

6.4 n/a December 2006 June 2013 n/a

SAP Forecasting and Replenishment (for use with SAP merchandising software)


December 2005 March 2011 March 2014

5.1

SAP Supply Chain Management 2007

November 2007 March 2013 March 2016



5.2 SAP enhancement package 2 for SAP Supply Chain Management 7.0



Retail and Wholesale Distribution




name Version

SAP for Retail solutions

SAP Forecasting and Replenishment for Retail (for use with other merchandising software)

2.2 n/a November 2011 November 2013 n/a

SAP Promotion Management for Retail



SAP Point-of-Sale


2.0 n/a July 2007 March 2013 March 2016


2.2 n/a March 2009 December 2017 n/a

2.3 n/a November 2011 December 2018 December 2020

SAP Point-of-Sale Base


2.0 n/a October 2007 March 2013 March 2016


SAP Enterprise Point-of-Sale

3.1 n/a November 2008 December 2017 n/a

SAP Enterprise Point-of-Sale Base



SAP POS Data Management

1.0 n/a Estimated for Q2/2012

December 2020 n/a

SAP Workforce Management



SAP Fraud Watch3.0 n/a July 2005 March 2013 n/a



energy and natural Resources




name Version

SAP for oil & Gas solutions

SAP Oil & Gas Secondary Distribution

2005 SAP ERP 6.0 June 2006 December 2020 n/a



SAP for utilities solutions

SAP Utility Customer E-Services

6.0 SAP NetWeaver 7.0 October 2005 December 2017 n/a

SAP Intercompany Data Exchange for German Metering73



SAP Pricing and Costing for Utilities74

1.0 SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0


SAP Asset Lifecycle Accounting75


June 2011 December 2018 December 2020

SAP Business Process Tracking for Utilities76



SAP waste and recycling solutions by PROLOGA


February 2011 December 2015 December 2017


Services Industries




name Version

SAP for engineering, Construction & operations solutions

SAP Common Area Maintenance Expense Recovery



SAP for Media solutions

SAP Classified Advertising Management

2.0 SAP NetWeaver 7.0 August 2006 December 2015 n/a

3.0 SAP NetWeaver 7.0 August 2007 December 2017 n/a

SAP for Professional Services solutions

SAP Multiresource Scheduling77





SAP for telecommunications solutions

SAP Convergent Charging





Public Services




name Version

SAP for Defense & Security solutions

SAP Military Data Exchange



SAP Defense MILSTRIP Purchasing78



SAP Defense Command and Control by Systematic


SAP for Public Sector solutions

SAP Document Builder2.0 SAP NetWeaver 7.0 February 2006 March 2013 n/a

3.079 SAP NetWeaver 7.0 May 2008 December 2020 n/a

extended functions for U.S. federal agencies


taxpayer online services


SAP Public Budget Formulation80




SAP Human Capital Management for U.S. Federal Government Organizations

1.0 SAP ERP 6.0 October 2006 March 2013 n/a

SAP Intelligence Analysis for Public Sector by Palantir

3.3 n/a May 2011 May 2014 n/a


Financial Services




name Version

SAP for Banking solutions

SAP Bank Analyzer4.2 SAP NetWeaver 2004 October 2005 March 2010 March 2013

5.0 SAP NetWeaver 7.0 April 2006 December 2017 n/a

SAP Capital Yield Tax Management

4.0 SAP Deposits Management 4.0


5.0 Banking services from SAP 5.0






SAP Capital Yield Tax Man-agement for Banking


SAP Deposits Management 4.0 SAP NetWeaver 7.0 October 2005 December 2017 n/a

Banking services from SAP 5.0

SAP NetWeaver Application Server for ABAP 7.1

April 2007 December 2015 n/aSAP Deposits Management 5.0

SAP Loans Management 5.0

SAP Collateral Management 5.0

Banking services from SAP 6.0

SAP NetWeaver Application Server for ABAP 7.1


SAP Deposits Management 6.0



SAP Bank Analyzer 6.0

Banking services from SAP 7.0SAP enhancement package 1 for SAP NetWeaver Application Server for ABAP 7.1







Financial Services




name Version

SAP for Banking solutions

Banking services from SAP 8.0SAP enhancement package 1 for SAP NetWeaver Application Server for ABAP 7.1






analytical banking extension for banking services from SAP 6.0

1.0Banking services from SAP 6.0


SAP Funding Management81 2.0 SAP NetWeaver 7.0 June 2009 December 2017 n/a

SAP Price Optimization for Banking



SAP Payment Engine82

7.0 SAP NetWeaver Application Server for ABAP 7.1


SAP Connector to eBAgent1.0 SAP enhancement

package 4 for SAP ERP 6.0


Regulatory Reporting by iBS3.0 Banking services

from SAP 7.0December 2009 December 2015 n/a

SAP Process Object Builder83



December 2020 n/a


Financial Services




name Version

SAP for Insurance solutions

SAP Policy Management


December 2009 March 2013 n/a




Estimated for Q4 2012

December 2020 n/a

SAP Policy Management add-on for auto insurance

1.1 SAP Policy Management 5.1


1.2 SAP Policy Management 5.1


December 2017 n/a

SAP Reinsurance Management

6.0 SAP ERP 6.0 March 2006 December 2020 n/a









December 2020 n/a


3.2.1.7. Supplementary Applications

Manufacturing Applications




name Version

SAP Manufacturing Integration and Intelligence

12.0 SAP NetWeaver 7.0 March 2007 March 2013 n/a






December 2020 n/a

SAP Manufacturing Execution

5.1 SAP NetWeaver 7.0 March 2008 July 2012 n/a



6.0 SAP NetWeaver 7.3 June 2011 December 2017 n/a


December 2017 n/a


3.2.1.8. Duet enterprise Software

Duet enterprise Software




name Version

Duet Enterprise Software



2.0 SAP NetWeaver Gateway 2.0


September 2017 n/a

feature pack 1 for Duet Enterprise 1.0




3.2.2. SAP BuSIneSS one

SAP Business one

Release Availability (Release to Customer) end of Mainstream Maintenance

name Version

SAP Business One

8.82 (minor release)

October 2011 June 2015

9.0 (major release)

Estimated for Q4/2012 April 2018

SAP Business One integration for SAP NetWeaver

8.8 August 2010 December 2013

SAP Crystal Reports, version for the SAP Business One application

2008 V1 August 2009 June 2015

remote support platform for SAP Business One

2.4 August 2011 December 2012

remote support platform for SAP Business One

3.0 Estimated for Q4/2012 December 2013

intercompany integration solution for SAP Business One

1.0 February 2012 June 2013

integration framework for small and midsize enterprises

1.0 Estimated for Q3/2012 June 2016

SAP Business One, analytics powered by SAP HANA

1.0 February 2012 June 2013

SAP Business One for iPhone and iPad84

Since October 201085 n/a


3.3.1. BuSIneSS IntellIGenCe

Business Intelligence Solutions



end of Priority-one Support

name Version

Business Intelligence Platform

SAP BusinessObjects Business Intelligence platform86

XI 3.087 n/a March 2008 March 2013 March 2016

XI 3.188 n/a September 2008 December 2015 December 2017


SAP BusinessObjects Mobile

XI 3.190 SAP BusinessObjects Enterprise XI 3.1

December 2008 December 2015 December 2017

Reporting and Analysis

SAP Crystal Reports

2008 V0 n/a March 2008 March 2013 March 2016

2008 V1 SAP BusinessObjects Enterprise XI 3.1

October 2008 December 2015 December 2017

201191 n/a November 2010 December 2014 n/a

SAP BusinessObjects Dashboards92

2008 n/a March 2008 December 2015 December 2017


SAP BusinessObjects Explorer


November 2009 December 2015 December 2017

4.0 SAP BusinessObjects Business Intelligence platform 4.0


SAP BusinessObjects Explorer (blade)


SAP BusinessObjects Explorer package


July 2011 June 2013 n/a

SAP BusinessObjects Analysis, edition for Microsoft Office93

1.2 n/a October 2011 September 2012 n/a


October 2013 n/a

3.3. Analytics


Business Intelligence Solutions




name Version

Reporting and Analysis

SAP BusinessObjects Analysis, edition for application design



March 2014 n/a

SAP BusinessObjects Interactive Analysis, desktop edition


SAP BusinessObjects Predictive Analysis

1.0 n/a February 2012 February 2014 n/a

BI rapid- configuration package for SAP HANA



3.3.2. enteRPRISe PeRFoRMAnCe MAnAGeMent

enterprise Performance Management Solutions




name Version

enterprise Performance Management for Finance

SAP BusinessObjectsFinancial Consolidation

7.0 n/a July 2008 June 2012 n/a

7.5 n/a March 2009 December 2015 December 2017

10.0 n/a December 2010 December 2018 December 2020

SAP BusinessObjects Intercompany

7.5 n/a March 2009 December 2015 n/a

10.0 n/a December 2010 December 2018 December 2020

SAP BusinessObjects Financial Information Management

7.0 SAP BusinessObjects Data Services XI 3.0

October 2008 June 2012 n/a

7.5 SAP BusinessObjects Data Services XI 3.1


10.0 SAP BusinessObjects Data Services 4.0

December 2010 December 2018 December 2020

SAP BusinessObjects Profitability and Cost Management

7.0 n/a July 2008 June 2012 n/a

7.5 n/a March 2009 March 2013 n/a

10.0 n/a May 2011 December 2018 December 2020





name Version


SAP BusinessObjects Planning and Consolidation, version for SAP NetWeaver


September 2008 March 2013 n/a









name Version


SAP BusinessObjects Planning and Consolidation, version for the Microsoft platform

7.0 n/a August 2008 March 2013 March 2016

7.5 n/a December 2009 January 2014 March 2016

10.0 n/a May 2011 January 2014 n/a

SAP BusinessObjects Strategy Management



10.0 SAP NetWeaver 7.3 June 2011 December 2020 n/a

SAP BusinessObjects Notes Management

10.0 SAP NetWeaver 7.0 May 2011 May 2013 n/a

SAP BusinessObjects Disclosure Management

10.0 n/a April 2011 April 2013 n/a

enterprise Performance Management for operations

SAP BusinessObjects Spend Performance Management




SAP BusinessObjects Supply Chain Perfor-mance Management



Solution extensions




name Version

SAP BusinessObjects XBRL Publishing by UBmatrix

1.1 n/a October 2010 January 2013 n/a


3.3.3. GoVeRnAnCe, RISK, AnD CoMPlIAnCe

Governance, Risk, and Compliance Solutions




name Version

Access Control

SAP BusinessObjects Access Control94



December 2010 tbd n/a

Process Control

SAP BusinessObjects Process Control


May 2009 March 2013 n/a



Risk Management

SAP BusinessObjects Risk Management


May 2009 March 2013 n/a



Global trade Services

SAP BusinessObjects Global Trade Services

7.1 SAP NetWeaver 7.0 October 2006 March 2013 n/a

7.2 SAP NetWeaver 7.0 December 2007 March 2013 n/a

8.0 SAP NetWeaver 7.0 March 2009 March 2013 n/a





tbd n/a


Governance, Risk, and Compliance Solutions




name Version

Global trade Services

SAP Electronic Invoicing for Brazil95

1.0 SAP NetWeaver 7.0 April 2008 June 2012 n/a



Sustainability Performance Management

SAP BusinessObjects Sustainability Performance Management


December 2009 April 2012 n/a





December 2017 n/a

3.3.4. AnAlytIC APPlICAtIonS

Analytic Applications



end of extended Maintenancename Version

SAP BusinessObjects Enterprise Risk Reporting for Banking

1.0 SAP BusinessObjects Enterprise XI 3.1

July 2010 July 2013 n/a


July 2011 April 2014 n/a

SAP BusinessObjects Trade Promotion Effectiveness Analysis




January 2012 June 2013 n/a


Analytic Applications



end of extended Maintenancename Version

SAP BusinessObjects Sales Analysis for Retail




May 2011 April 2014 n/a

SAP BusinessObjects Planning and Consolidation for Banking

1.1 SAP BusinessObjects Planning and Consoli- dation 7.0, version for the Microsoft platform

July 2010 March 2013 n/a


April 2011 March 2013 n/a

SAP BusinessObjects Planning and Consolidation for Public Sector


July 2010 March 2013 n/a


April 2011 March 2013 n/a

SAP BusinessObjects Planning and Consolidation for Public Sector, version for SAP NetWeaver

1.0 SAP BusinessObjects Planning and Consoli- dation 7.5, version for SAP NetWeaver

September 2011 August 2014 n/a

SAP BusinessObjects Planning for Public Sector




June 2011 March 2013 n/a

SAP BusinessObjects Upstream Operations Performance Analysis


December 2010 July 2013 n/a


3.3.5. SAP Businessobjects edge

SAP Businessobjects edge

Release Availability (Release to Customer)



name Version

SAP BusinessObjects Edge BI, standard package

3.1 March 2009 December 2013 n/a

SAP BusinessObjects Edge BI, standard package

4.0 September 2011 June 2013 n/a

SAP BusinessObjects Edge BI, version with data integration

3.1 April 2009 December 2013 n/a

SAP BusinessObjects Edge BI, version with data integration


SAP BusinessObjects Edge BI, version with data management

3.1 April 2009 December 2013 n/a

SAP BusinessObjects Edge BI, version with data management


SAP BusinessObjects Planning and Consoli-dation, version for the Microsoft platform

10.0 May 2011 May 2013 n/a


3.4. Mobile

3.4.1. MoBIle PlAtFoRM




name Version

Sybase Unwired Platform

1.5.2 n/a September 2010 September 2012 n/a

2.0 n/a May 2011 May 2013 n/a

2.1 n/a October 2011 October 2013 n/a

Afaria 6.6 n/a October 2010 October 2012 n/a

3.4.2. MoBIle APPS

Mobile App96 Available since

SAP Business ByDesign January 2011

SAP Business ByDesign dashboard February 2011

SAP BusinessObjects Explorer October 2011

SAP Business One for iPhone and iPad97 October 201198

SAP Cart Approval October 2011

SAP Citizen Connect October 2011

SAP Customer and Contacts October 2011

SAP Customer Financial Fact Sheet October 2011

SAP EAM Work Order September 2011

SAP Electronic Medical Record October 2011

SAP Employee Lookup October 2011

SAP ERP Order Status October 2011

SAP ERP Quality Issue October 2011

SAP Field Service December 2011

SAP GRC Access Approver October 2011

SAP GRC Policy Survey October 2011


Mobile App Available since

SAP HR Approvals October 2011

SAP Interview Assistant October 2011

SAP Leave Request October 2011

SAP Manager Insight October 2011

SAP Material Availability October 2011

SAP Mobile Defense & Security April 2006

SAP Payment Approvals October 2011

SAP Retail Execution December 2011

SAP Sales OnDemand analytics for iPad June 2011

SAP Sales OnDemand June 2011

SAP Sales Order Notification October 2011

SAP Strategy Management September 2011

SAP StreamWork, mobile version December 2010

SAP Support Desk July 2011

SAP TDMS Manager January 2012

SAP Timesheet October 2011

SAP Transport Tendering October 2011

SAP Transport Notification and Status October 2011

SAP Travel Expense Approval October 2011

SAP Travel Receipt Capture October 2011

SAP Workflow November 2011

SAP Travel OnDemand November 2011


3.5.1. In-MeMoRy CoMPutInG

SAP HANA appliance software products are updated several times a year. Only the initial availability of the products are listed here, not the updates. In general, SAP HANA appliance software products are in mainstream maintenance as long as application releases that are built on SAP HANA are in mainstream maintenance, extended maintenance, or priority-one support. Therefore, no end of mainstream maintenance is specified in the table below.




name

SAP HANA, enterprise edition n/a September 2011 Offered as long as application releases that are built on SAP HANA are in mainstream mainte-nance, extended maintenance, or priority-one support

n/a

SAP HANA, platform edition n/a September 2011 n/a

SAP HANA, enterprise extended edition

n/a November 2010 n/a

3.5.2. BuSIneSS APPlICAtIon FounDAtIon AnD InteGRAtIon – SAP netWeAVeR

Foundation Components




name Version

SAP NetWeaver 2004 March 2004 March 2010 March 2013

7.0 October 2005 December 2017 n/a

7.3 November 2010 December 2020 n/a


enhancement Package Availability (Release to Customer)









3.5. Database and Technology


Enterprise Components




Name Version

SAP NetWeaver Composition Environment

7.1 May 2007 December 2020 n/a

7.2 December 2009 December 2020 n/a

SAP NetWeaver Business Warehouse Accelerator



SAP NetWeaver Process Integration


SAP NetWeaver Mobile 7.1 May 2007 December 2020 n/a

SAP enhancement package 1 for SAP NetWeaver Mobile


SAP NetWeaver Mobile 7.4 Estimated for Q3/2012 December 2020 n/a

SAP NetWeaver Master Data Management

5.5 March 2005 March 2010 March 2013


SAP NetWeaver Enterprise Search

7.2 February 2010 December 2017 n/a

SAP NetWeaver Identity Management



accelerated application delivery for SAP NetWeaver

2.2 March 2010 September 2012 n/a

2.3 October 2011 December 2013 n/a

SAP Visual Business 1.1 December 2010 December 2017 n/a

SAP Visual Business (Based on: SAP enhancement package 1 for SAP NetWeaver 7.3)

2.0 Estimated for Q3/2012 December 2017 n/a

SAP NetWeaver Portal, enterprise workspaces

1.0 July 2010 December 2017 n/a

1.1 July 2011 December 2017 n/a

SAP NetWeaver Gateway 2.0 June 2011 December 2017 n/a

SAP NetWeaver Single Sign-On

1.0 June 2011 December 2013 n/a

SAP NetWeaver Process Integration, business- to-business add-on

1.0 Estimated for Q1/2012 March 2014 n/a



enhancement Package Availability (Release to Customer)



SAP enhancement package 1 for SAP NetWeaver Process Integration 7.1


SAP enhancement package 1 for SAP NetWeaver Composition Environment 7.1


3.5.3. APPlICAtIon lIFeCyCle MAnAGeMent




name Version

SAP Solution Manager




SAP enhancement package 1 for SAP Solution Manager 7.0



SAP Solution Manager adapter for SAP Quality Center by HP

1.0 SAP Solution Manager 7.0


Process scheduling adapter for SAP Solution Manager



SAP Solution Manager, enterprise edition



Landscape verification for SAP Solution Manager

1.0 SAP enhancement package 1 for SAP Solution Manager 7.0

August 2010 December 2013 n/a

Remote support component


SAP Test Data Migration Server

3.0 SAP NetWeaver 2004

October 2006 March 2013 n/a






Name Version

enterprise integration add-on for landscape transformation mobile apps

1.0 SAP Test Data Migration Server 4.0


SAP Test Acceleration and Optimization

2.0 SAP enhancement package 1 for SAP Solution Manager 7.0



December 2015 n/a

SAP NetWeaver Adaptive Computing Controller





SAP Landscape Transformation



Solution Extensions




Name Version

SAP LoadRunner by HP

11.0 n/a May 2011 December 2012 n/a

SAP LoadRunner by HP, enterprise edition

11.0 n/a May 2011 December 2012 n/a

SAP Quality Center by HP

11.0 n/a May 2011 April 2014 n/a

SAP Application Visualization by iRise

8.5.0 n/a March 2011 April 2013 n/a

SAP Extended Diagnostics by CA Wily


SAP Central Process Scheduling by Redwood




3.5.4. VIRTUALIZATION AND CLOUD TECHNOLOGY




Name Version

SAP NetWeaver Land-scape Virtualization Management, standard edition



December 2014 n/a

SAP NetWeaver Land-scape Virtualization Management, enterprise edition



December 2014 n/a

3.5.5. SOLUTION EXTENSIONS FOR USER COLLABORATION AND USER TRAINING

Solution Extensions




Name Version

User Collaboration

SAP Acrobat Connect Professional Meeting by Adobe

7.5 n/a April 2010 December 2013 n/a

User Training

SAP Acrobat Connect Professional Learning by Adobe


SAP Productivity Pak by ANCILE

4.4 n/a October 2011 December 2013 n/a

SAP User Experience Management by Knoa

5.5 n/a September 2009 April 2011 December 2012


3.5.6. enteRPRISe InFoRMAtIon MAnAGeMent

eIM Solutions



end Priority-one Support

name Version

SAP BusinessObjects Data Services

XI 3.2 n/a June 2009 December 2012 n/a



December 2014 n/a

SAP BusinessObjects Data Federator

XI 3.099 n/a April 2008 December 2015 December 2017

SAP BusinessObjects Data Quality Manage-ment, version for SAP solutions

XI 3.1 SAP BusinessObjects Data Services XI 3.1


4.0 SAP BusinessObjects Data Services 4.0


SAP BusinessObjects Data Quality Manage-ment, version for SAP NetWeaver MDM



SAP BusinessObjects Data Quality Manage-ment, version for Oracle’s Siebel Customer Relation-ship Management 8.0 release



SAP BusinessObjects Data Quality Manage-ment, version for Oracle’s Siebel Universal Custom-er Master 8.0 release



SAP BusinessObjects Data Quality Manage-ment, version for Informatica PowerCenter



SAP BusinessObjects Data Quality Manage-ment SDK

4.0 n/a October 2010 December 2013 n/a


December 2014 n/a

SAP BusinessObjects Data Insight

XI 3.0100 n/a September 2008 August 2012 n/a


EIM Solutions



End Priority-One Support

Name Version

SAP BusinessObjects Watchlist Security



SAP BusinessObjects Information Steward101


4.1 n/a December 2011 April 2014 n/a

SAP BusinessObjects Metadata Management


August 2009 December 2012 n/a

SAP BusinessObjects Event Insight


SAP BusinessObjects Accelerator


Solution Extensions




Name Version

add-on to SAP Extended Enterprise Content Management 9.7.1 by OpenText

9.8.0 n/a December 2010 December 2012 n/a

add-on for SAP Archiving by OpenText and SAP Document Access 9.6.2 by OpenText


SAP Digital Asset Management by OpenText

7.0 n/a October 2011 June 2013 n/a

SAP Document Presentment by OpenText


SAP Travel Receipts Management by OpenText

3.0 mySAP ERP 2004 June 2011 August 2012 August 2012


CContent shipment – Complementing software for SAP applications that supports the customers’ integration, implementation, and configuration activities

Core applications – Set of SAP applications that include SAP ERP, SAP Customer Relationship Management, SAP Product Lifecycle Management, SAP Supply Chain Management, and SAP Supplier Relationship Management

Customer-specific maintenance – Maintenance phase after mainstream and extended maintenance have expired, with reduced scope of support

DData mart – A logical subset of the complete data warehouse. A data mart is a subset that is of value to a specific group of users. It is mainly used for reporting systems and designed to help make strategic business decisions.

Default release – Most recent release in the unrestricted shipment phase, which begins on the general availability date. When ordering an SAP application, customers receive the default release unless a different release in mainstream maintenance is explicitly specified.

eenhancement package – An optional package that allows customers to take advantage of ongoing business innovation while keeping the core systems stable

enterprise service – By using enterprise services, organizations can compose or integrate applications to enable new business processes and business scenarios.

enterprise services bundle – Collection of enterprise services delivered as a discrete bundle that can be used to extend the functionality of SAP ERP or other core applications

etl – Abbreviation for extraction, transformation, and loading

extended maintenance – Optional maintenance phase offered for selected releases of SAP software after mainstream maintenance has expired, with similar scope of support as mainstream maintenance

Glossary

AAdd-on release – SAP application release that is technically dependent on and can be installed only on top of another SAP application

Application – Software unit supporting a specific collection of business processes required to address defined business needs

Application link enabling (Ale) – The technology for setting up and operating distributed applications. ALE facilitates the distributed, but integrated, installation of SAP systems. This involves business-driven message exchange using consistent data across loosely linked SAP applications.

BBack end – The part of a system that provides resources and basic functions to satisfy user requests coming from applications on the front end. For example, an enterprise information system or a database functions as a back end, to which the applications connect using resource adapters.

Beta shipment – Release that may be offered prior to the release-to-customer date. A beta shipment should be used for testing purposes only and is not available for productive use. The content and the planned release-to-customer date of soft-ware product versions made available under a beta shipment might be subject to change. Therefore, customers should not place undue reliance on a beta shipment and the features or functionalities presented therein and should not rely upon them in making purchasing decisions.

Business process – Set of logically related tasks performed to achieve a defined business outcome

Business process platform – The prerequisite for the controlled and cost-effective deployment of SOA. It provides an extensible repository of enterprise-services definitions, application logic that implements those services in a robust and reusable fashion, and a technology platform to integrate, compose, and deploy enterprise services to enable flexible business processes. A business process platform allows organizations to respond rapidly to change and drive business process innovation

Business scenario – A series of different individual business processes that are linked sequentially and logically


Maintenance – Software support, comprising – depending on the maintenance phase – support for legal changes and corrections delivered through the SAP Notes tool, support packages, problem support, and access to information and online service channels

Maintenance strategy – Set of rules that determines the length and conditions of maintenance for SAP software releases. Detailed rules can differ depending on the type of application.

Major SAP Businessobjects Business Intelligence platform release – SAP BusinessObjects Business Intelligence platform release that usually contains architectural platform changes and major new functionality. It may require a universal migration when upgrading from a previous release.

Major SAP Business one release – SAP Business One release that usually contains architectural platform changes and major new functionality. It may require a universal migration when upgrading from a previous release.

Master guide – Document containing information on how to install SAP software to support business scenarios and that includes links to all other documents required to complete the task

Minor SAP Business one release – SAP Business One release that includes new and improved business functions and corrections. Implementation is straightforward.

Minor SAP Businessobjects Business Intelligence platform release – SAP BusinessObjects Business Intelligence platform release that includes new and improved business functions. Implementation is straightforward.

ooeM – Abbreviation for original equipment manufacturer

on-demand solution – A service offered to customers that is hosted by SAP and made available to business users over the Internet

FFeature pack for SAP Business ByDesign – A new package that allows customers to take advantage of ongoing business innovation while keeping their core systems stable

GGeneral availability date – Point in time when a release is generally available to all customers

HHub – A system that connects multiple systems in a system landscape and provides services centrally

IIndustry application – Software unit supporting a specific collection of business processes required to address the needs of a specific industry

Industry solution map – Graphical representation of the end-to-end business processes of a typical company within a specific industry from the customer’s perspective

Integration – Interoperability of a defined set of SAP releases within a customer’s system landscape

Intermediate document (IDoc) – Standard SAP format for electronic data interchange between systems

KKey performance indicator (KPI) – A measurement or metric for evaluating a company’s business strategy, performance, or technology. KPIs express abstract company objectives in financial or physical units for comparative purposes.

llegal change – Correction to SAP software to adapt existing functions in an SAP release to changed legal and regulatory requirements

MMainstream maintenance – Maintenance phase, which includes full scope of support. It is followed by an extended maintenance, customer-specific maintenance, or priority-one support phase.


SAP Business Suite – An SAP NetWeaver–based family of integrated core applications, industry applications, and supplementary applications

SAP notes – A tool that provides instructions on how to remove known errors from SAP software, including a description of the symptoms and cause of the error as well as the SAP release and support package level in which the error occurs

SAP Ramp-up – Program SAP uses to introduce new application releases on the market to selected customers during the restricted shipment phase

SAP Store – Online store that allow customers to browse, search for, and buy a wide range of business applications from SAP and partners for analytics, mobile apps, and on-demand solutions, including SAP Business ByDesign

Service pack – Adopted from the Business Objects support policy, a service pack is a bundle of software corrections intended for wide distribution that contains fixes for issues of priority one, two, and three. Service packs also contain platform updates and are released on a predefined schedule.

Service-oriented architecture (SoA) – Business-driven soft-ware architecture that increases the adaptability, flexibility, openness, and cost-efficiency of IT operations. With SOA, organizations can compose applications, enable support for business processes rapidly using enterprise services, and increase software reuse to become more agile in responding to change. See also “enterprise service.”

Simple object access protocol (SoAP) – An XML-based protocol for exchanging information in a decentralized, distributed environment

Software component version – A software component version (SCV) indicates the release of a software component. It is a technically distinguishable unit of software and is installed and patched as a whole. A software component version is the smallest unit that can be delivered, maintained, and deployed.

Software product version – A software product version indicates the release of a product. It is defined mainly from a delivery point of view. There are two types of product versions: stand-alone and add-on. A product version consists of one or more software component versions.

PPriority-one support – An additional optional maintenance phase offered after the mainstream maintenance phase expires for specific releases of SAP BusinessObjects Enterprise and SAP BusinessObjects solutions

RRelease – SAP software that has a version number, is shipped at a particular time, and has defined maintenance phases

Release road map – Long-term schedule on how and when new releases for SAP software are planned to be available

Release sequence – A release sequence is reflected by a sequence of product versions that are add-on application releases to the same technology platform or core application release or are stand-alone application or technology platform offering releases corresponding to a specific SAP NetWeaver release

Release-to-customer date – Date that marks the initial availability of a release to customers and the beginning of the restricted shipment phase

Release type – Defines a framework for behavior and characteristics that the software product shall comply with

Remote function call (RFC) – Call of a function module that runs in a different system (destination) from the calling program. We distinguish between synchronous, asynchronous, and transactional function calls. The called system is accessed via the RFC interface.

Restricted shipment phase – First phase of a release delivery, which is rolled out within the framework of the SAP Ramp-Up program. The program determines how many customers receive the release and increases distribution in a controlled way. This phase is followed by the unrestricted shipment phase.

RoI – Abbreviation for return on investment

SSAP Businessobjects Business Intelligence platform release family – A sequence of a major SAP BusinessObjects Business Intelligence platform release and its subsequent minor releases


Stand-alone release – SAP application release that can be deployed independently of other application releases

Support package – Bundle of software corrections available as a support package for the ABAP programming language or a Java support package

Support package stack – Sets of support packages and patch-es for the respective software product version that shall be used in the given combination. Support package stacks should be seen as an entity in themselves – customers must heed the minimum requirements and dependencies between individual components and apply the support packages and patches specified in the support package stack together.

Support release – Release offered after the beginning of the unrestricted shipment phase if required and that contains a collection of all previously available support packages

Switch framework – SAP technology to activate industry business function sets and generic business functions within SAP ERP

ttCo – Abbreviation for total cost of ownership

technology update – Update to SAP software to support new or changed technologies – for example, to enable compatibility with new database versions, operating system versions, or browser versions or to integrate a release in new releases of other applications to support new scenarios

uunrestricted shipment phase – Phase of release delivery, during which all customers can obtain the release. The phase follows the restricted shipment phase.

update – Process during a maintenance phase by which corrections are applied to software. This is generally performed by importing support packages into the customer’s system. In contrast to an upgrade, updates do not change software components versions.

upgrade – Replacement of an existing application component with a newer software component version of that same application


RenAMInG

Former name of Software Product/Product Version new name of Software Product/Product Version

Application Shipment

mySAP ERP 2005 SAP ERP 6.0

mySAP Product Lifecycle Management 2005 SAP Product Lifecycle Management 6.0

mySAP Customer Relationship Management SAP Customer Relationship Management

mySAP Supply Chain Management SAP Supply Chain Management

mySAP Supplier Relationship Management SAP Supplier Relationship Management

SAP Supply Chain Management 5.1 SAP Supply Chain Management 2007

SAP Supplier Relationship Management 6.0 SAP Supplier Relationship Management 2007

mySAP ERP enterprise services bundle SAP ERP enterprise services bundle

mySAP Supply Chain Management enterprise services bundle SAP Supply Chain Management enterprise services bundle

mySAP Supplier Relationship Management enterprise services bundle 5.0

SAP Supplier Relationship Management enterprise services bundle 5.0

SAP enhancement package 1 for mySAP ERP 2005 SAP enhancement package 1 for SAP ERP 6.0



SAP Supply Chain Management 5.0 add-on: transportation management

SAP Supply Chain Management 2005 add-on: transporta-tion management

SAP Supply Network Collaboration 5.1 SAP Supply Network Collaboration 2007

SAP Auto-ID Infrastructure 5.1 for SAP NetWeaver 2004s SAP Auto-ID Infrastructure 2007

SAP xApp Manufacturing Integration and Intelligence SAP Manufacturing Integration and Intelligence

SAP xApp Product Definition SAP Product Definition

SAP xApp Resource and Portfolio Management SAP Resource and Portfolio Management

SAP xApp Mobile Asset Management SAP Mobile Asset Management

SAP xApp Mobile Asset Management, version for utilities SAP Mobile Asset Management, version for utilities

SAP xApp Mobile Sales for handheld devices (with SAP Customer Relationship Management)

SAP Mobile Sales, handheld version

SAP xApp Mobile Time and Travel SAP Mobile Time and Travel

Appendix


Former name of Software Product/Product Version new name of Software Product/Product Version

Application Shipment

SAP xApp Mobile Direct Store Delivery SAP Mobile Direct Store Delivery

SAP xApp Spend Analytics SAP Spend Analytics

SAP Solution Manager 4.0 SAP Solution Manager 7.0

SAP Test Data Migration Server 2006 SAP Test Data Migration Server 3.0

SAP Syndications Management SAP Funding Management

SAP Spend Analytics SAP BusinessObjects Spend Performance Management

SAP Information Interchange by Crossgate SAP Information Interchange OnDemand

SAP E-Sourcing SAP Sourcing

SAP GRC Access Control SAP BusinessObjects Access Control

SAP BusinessObjects Enterprise SAP BusinessObjects Business Intelligence platform

Crystal Reports SAP Crystal Reports

SAP BusinessObjects Dashboard Design and SAP BusinessObjects Xcelsius Enterprise

SAP BusinessObjects Dashboards

SAP BusinessObjects Advanced Analysis SAP BusinessObjects Analysis, edition for Microsoft Office

SAP netWeaver Shipments

SAP NetWeaver 2004s SAP NetWeaver 7.0

SAP NetWeaver Composition Environment 1.0 SAP NetWeaver Composition Environment 7.1

SAP NetWeaver Master Data Management 6.0 SAP NetWeaver Master Data Management 7.1

SAP NetWeaver Business Intelligence Accelerator 2004s SAP NetWeaver Business Warehouse Accelerator 7.0


EndnotES

1. Source: “Gartner’s Top Predictions for IT Organizations and Users, 2012 and Beyond: Control Slips Away,” November 23, 2011, Daryl Plummer, Stephen Prentice, et al., Gartner.

2. For more information, see www.sap.com/solutions/rapid-deployment.3. For more information, see

www.sap.com/sme/solutions/businessmanagement/businessallinone.4. For more information, see section 1.2.2. “Product Portfolio.”5. More information can be found in section 1.2.4. “Road Map (2005 to

2011).”6. For more information about SAP Business One, see section 1.2.2.2.2.

"SAP Business One." For more information about SAP Sourcing OnDemand, see "On-demand solutions for lines of business" in this section. For more information about SAP BusinessObjects BI OnDemand and SAP StreamWork see "On-demand solutions for business analytics" in this section.

7. For more information, see www.sap.com/solutions/technology/cloud /business-by-design/highlights/index.epx.

8. For more information, see http://b2b.ondemand.com.9. For more information, see http://service.sap.com/bfp.

Logon requires user name and password; new users can register at www.service.sap.com/request-user.

10. The enhancement packages for SAP applications provide new and improved software functionality. Each SAP enhancement package contains business functions that you can activate separately and independently from each other. The standard licensing model for SAP also applies to business functions shipped as part of SAP enhancement packages. To activate business functions, additional licenses may be required. In each of these cases, the respective license needs to be in place prior to activating and using the business function. Upon request, SAP account executives can provide additional information about the required licenses.

11. For more information, see www.sap.com/sme/solutions/businessmanagement/businessone.

12. SAP currently offers this mobile app free of charge in the iTunes store. An SAP Business One application is required for access to this mobile app. Only the latest version will be available in the iTunes store.

13. SAP BusinessObjects Web Intelligence functionalities are technically delivered in releases of the SAP BusinessObjects Business Intelligence platform.

14. More information about SAP HANA can be found in section 1.2.2.5.1. “In-Memory Computing.”

15. More information about SAP NetWeaver Business Warehouse Accelerator can be found in section 1.2.2.5.2. “Business Application Foundation and Integration – SAP NetWeaver.”

16. For more information, see www.sap.com/sme/solutions/businessintelligence/businessobjectsedge.

17. For more information, see www.sap.com/platform/netweaver/components/process-orchestration.

18. For more information, see www.sap.com/platform/netweaver/components/solutionmanager.

19. For more information on SAP Test Data Migration Server, see www.sap.com/tdms.

20. For more information, see section 1.2.2.5.2. “Business Application Foundation and Integration – SAP NetWeaver.”

21. For more information, see section 1.2.2.2.2. “SAP Business One.”

22. For more information, see section 1.2.2.1. “Cloud.”23. For more information, see “SAP Business All-in-One Solutions” section

in section 1.1. “Industry and Line-of-Business Solutions.” 24. For more information, see the section 1.2.2.3.6. “SAP BusinessObjects

Edge Solutions.”25. For more information, see section 1.2.2.5.2. “Business Application

Foundation and Integration – SAP NetWeaver.” 26. For more information, see the “SAP Business All-in-One Solutions”

section in section 1.1., “Industry and Line-of-Business Solutions – SAP Business All-in-One Solutions” in this document.

27. For more information, see section 1.2.2.1., “Cloud.”28. Shipped as part of SAP enhancement package 4 for SAP ERP 6.029. If a customer uses SAP ERP components that are based on Java, an

update to at least SAP enhancement package 4 for SAP ERP 6.0 must be performed by December 2017.

30. Mainstream maintenance for ABAP components of SAP NetWeaver 7.0 and corresponding enhancement packages will be extended through December 2020 and for Java components of SAP NetWeaver 7.0 and corresponding enhancement packages (also including dual stacks) until December 2017.

31. For details about the maintenance strategy rule for add-on applications, see section 2.1. “Release and Maintenance Strategy for On-Premise Software.”

32. Logon requires user name and password; new users can register at www.service.sap.com/request-user.

33. Ibid.34. Ibid.35. Estimated implementation times only. Actual implementation time

depends on customer situation and requirements.36. For more information, see

http://service.sap.com/smb/sbo/maintenance.37. Logon requires user name and password; new users can register at

www.service.sap.com/request-user.38. For more information on our portfolio of solution extensions, see

www.sap.com/solutions/solutionextensions /enterprise-content-management.

39. For more information on SAP EcoHub, see http://ecohub.sap.com.40. For more information, see SAP Community Network at

www.sdn.sap.com/irj/scn.41. The strategy described in this section applies only to standard releases

and does not apply to “pilot releases,” “standard-related custom devel-opment project releases,” or “custom development project releases.”


43. Formerly known as SAP BusinessObjects Enterprise44. Formerly known as the SAP BusinessObjects Enterprise release family45. Logon requires user name and password; new users can register at

www.service.sap.com/request-user.46. SAP PLM is part of and shipped with SAP ERP or corresponding

enhancement packages and follows the maintenance durations of the relevant SAP ERP software releases and enhancement packages.

47. For core application releases shipped between 2004 and November 2008, maintenance phases have the following durations: five years of mainstream maintenance, one year of extended maintenance at an additional 2% fee, and two years of extended maintenance at an additional 4% fee.

www.sap.com/solutions/technology/cloud/business-by-design/highlights/index.epx

www.sap.com/solutions/technology/cloud/business-by-design/highlights/index.epx

http://www.sap.com/solutions/solutionextensions/enterprise-content-management

http://www.sap.com/solutions/solutionextensions/enterprise-content-management


48. Please note for SAP NetWeaver 7.0: Mainstream maintenance for ABAP components will be extended through December 2020 and for Java components (also including dual stacks) until December 2017. Details and restrictions of the maintenance extension in regard to Java components of SAP NetWeaver 7.0 and corresponding enhancement packages are described in SAP Note 1648480 (https://service.sap.com/sap/support/notes/1648480).

49. Note that the overall mainstream maintenance period is valid for all minor releases within a major release. Discontinuation of maintenance for the preceding release only refers to the fact that no corrections or new functionalities will be delivered anymore in the preceding release. Standard support is offered throughout the whole mainstream mainte-nance period.

50. Discontinuation of maintenance for the preceding release only refers to the fact that no corrections or new functionalities will be delivered anymore in the preceding software release. Standard support offerings remain unchanged.


52. Including service packs for SAP BusinessObjects releases53. Logon requires user name and password; new users can register at

www.service.sap.com/request-user.54. Ibid.55. Ibid.56. Ibid.57. An exception applies to SAP Business One releases. Details can be

found in section 2.1.3. “Maintenance Strategy Rules.”58. Logon requires user name and password; new users can register at

www.service.sap.com/request-user.59. Ibid.60. Mainstream maintenance for ABAP components of SAP NetWeaver 7.0

and corresponding enhancement packages will be extended through December 2020 and for Java components of SAP NetWeaver 7.0 and corresponding enhancement packages (also including dual stacks) until December 2017.

61. Generic name to be replaced62. Application focuses on highly specialized business needs of customers

in very targeted markets. For details on availability of product versions, see http://service.sap.com/fbs/availability.

63. Ibid.64. This version is part of, and shipped with, SAP ERP 6.0.65. This version is part of, and shipped with, SAP enhancement package 4

for SAP ERP 6.0.66. This version is part of, and shipped with, SAP enhancement package 5

for SAP ERP 6.0.67. This version is part of, and shipped with, SAP enhancement package 6

for SAP ERP 6.0.68. SAP Portfolio and Project Management encompasses the SAP Resource

and Portfolio Management application and applications and collaborative projects.

69. Application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions, see http://service.sap.com/fbs/availability.

70. Formerly known as SAP E-Sourcing

71. The successor version is part of SAP Supplier Relationship Management 7.0.

72. Application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions, see http://service.sap.com/fbs/availability.

73. Ibid.74. Ibid.75. Ibid.76. Ibid.77. Ibid.78. Ibid.79. Successor version will be shipped as part of the core applications of

SAP Business Suite 7 Innovations 2010.80. Application focuses on highly specialized business needs of customers


81. Formerly known as the SAP Syndications Management application82. Application focuses on highly specialized business needs of customers


83. Ibid.84. SAP offers this mobile app currently free of charge in the Apple iTunes

store. An SAP Business One application is required to get access to this mobile app.

85. Only for the latest version available in the iTunes store86. Formerly known as SAP BusinessObjects Enterprise87. Technically contains platform services and applications, including

SAP BusinessObjects Voyager, SAP BusinessObjects Web Intelligence, SAP BusinessObjects Dashboard Builder, and SAP BusinessObjects Desktop Intelligence.

88. Ibid.89. Ibid.90. Successor version will be shipped as part of SAP BusinessObjects

Business Intelligence platform 4.0.91. Formerly known as Crystal Reports 201092. Formerly known as SAP BusinessObjects Dashboard Design and

SAP BusinessObjects Xcelsius Enterprise93. Formerly known as SAP BusinessObjects Advanced Analysis94. Formerly known as SAP GRC Access Control95. This application is known in Brazil as SAP Nota Fiscal Eletronica.96. For more information, for example, supported operating systems,

please visit the product availability matrix on SAP Service Marketplace or the SAP Store.

97. SAP offers this mobile app currently free of charge on the Apple iTunes store. An SAP Business One application is required to get access to this mobile app.

98. Only for the latest version available in the iTunes store99. Successor version will be shipped as part of SAP BusinessObjects

Enterprise XI 4.0.100. Successor version will be shipped as part of SAP BusinessObjects

Information Steward XI 4.0.101. Formerly known under the code name project “ICC”


https://store.sap.com/sap/cpa/repository/store/Page.html?app.inport=Mobile


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