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SAP Jam CollaborationDocument Version: August 2017 – 2017-08-04

SAP Jam Collaboration - What's New and Release Restrictions May 2017

Content

1 What's new in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31.1 Area administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.2 @@notify. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61.3 Branding and text replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.4 Employee support knowledge base articles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.5 Feed activity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171.6 Forums. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191.7 Push notifications for webhooks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201.8 Kudos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221.9 Language support for email templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231.10 Language support for user created content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231.11 Member lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281.12 SAP SuccessFactors Succession and Development, mentoring and coaching capability. . . . . . . . . . . . . 311.13 SAP S/4HANA Cloud for Professional Services integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331.14 SAP Jam mobile app. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371.15 SAP Jam tile on SuccessFactors home page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541.16 Social onboarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551.17 Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561.18 Wiki pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571.19 Videos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

2 Feature availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

3 Feature deprecation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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Content

1 What's new in this release

The following new features have been added. Instructions on how to use each feature are available in the SAP Jam Collaboration documentation located on the SAP Help Portal.

NoteAll features in this SAP Jam Collaboration release will be available to customers working with the preview release starting on Friday, May 5, 2017. The release will be available in production starting on Friday, June 2, 2017. This document is subject to minor daily updates until Friday, May 5, 2017. Further updates may occur after that date on an as-needed basis. The final and complete version will be published on or before Friday, June 2, 2017. Please check the SAP Help Portal for your latest version of this document.

The work patterns/use cases in the following table benefit especially from the enhancements listed alongside them:

Table 1: Work patterns and use cases

Work pattern / use case

Used by... This work pattern / use case enables...

Features to note as an example especially for this work pattern / use case

Account manage­ment

Sales customer account man­agement through ac­count activities, sales op­portunities, and service requests.

Member lists and private folders: When creat­ing private folders within a subgroup for a main group's sales opportunity, the group adminis­trator can now use the main group's assigned member list to invite people to the subgroup and private folder.

Design registration collaboration

Sales channel partners and brand owners to review, discuss, and approve a design registration in high-tech or semi-con­ductor industries.

External group creation and user invitations: Your area administrator can allow users in your area to create external groups and invite exter­nal users, simplifying the ability to connect and collaborate with channel partners.

Help and support Human Resources support for a Q&A com­munity designed for members and experts to help each other on a par­ticular topic of interest.

Tasks for forum discussions: Members may have common issues that are discussed about a section of the health care package offered by their workplace. The HR partner assigned to participate in the discussions may decide that more documentation is warranted, and then add a task for themselves to update the confus­ing sections or follow up with the health care provider for clarification.

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Work pattern / use case

Used by... This work pattern / use case enables...

Features to note as an example especially for this work pattern / use case

Knowledge sharing Human Resources support for a knowledge base-style community where experts can con­nect and share informa­tion on a particular topic of interest.

Employee Support Knowledge Base: HR spe­cialists can use knowledge base templates to create and publish content on various issues (e.g., FAQs, Benefits, Travel Policies, Expenses, etc.) to provide employees access to a knowl­edge base of HR related topics, so they can find answers to common questions from such knowledge base articles. They can receive im­mediate answers, save time and improve pro­ductivity. It helps to reduce service tickets sent to the HR service centre and provides service agents with easy access to a knowledge base that improves resolution rates.

Social learning Human Resources instructors and partici­pants share, collaborate, and learn in a dedicated space.

Upload images by pasting: To simplify collabo­ration in feed updates, students can paste im­ages from their local drives or elsewhere into a feed post. Upon pasting, they will be prompted to upload the image into a group folder.

Opportunity deal room

Sales the sales team in gather­ing requirements, plan­ning, and strategizing around a sales opportu­nity.

Wiki page merges: When two members of a sales team are adding requirements to the same wiki page, they can choose to merge their changes together, and then review the results of the merged wiki page before publishing it.

Social onboarding Human Resources onboarding of new em­ployees into an organiza­tion via recommenda­tions, knowledge sharing, and networking.

@@notify for group administrators only: HR partners can restrict the use of @@notify in their group to be used by other group adminis­trators only. As new employees are getting used to the rules for when to use @@notify, the group notifications to everyone can be mini­mized and used to demonstrate, by practical examples, when it is ideal to use @@notify.

1.1 Area administration

Area administration enables administrators for a designated area with a small but significant subset of company administrator capabilities. This relieves some responsibility from overloaded company administrators typically working in a single department (e.g., IT) while allowing groups of users (e.g., various departments) more control over their deployment and configuration of SAP Jam.

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Table 2: Area administration

Feature Description

External group creation and ex­ternal user invitations

● As a company administrator, in the SAP Jam Admin console under Product Setup

Features Feature Management you can now enable area administrators with the ability to override the company-wide setting for external group creation and external user invites.

Figure 1: Enable External Group Creation in SAP Jam Admin console

○ When creating or editing an area, if you choose not to select the External Group Creation option, then area administrators cannot override this setting.

Figure 2: External Group Creation for New Area● As an area administrator, when you override the company-wide setting for external

group creation and external user invites, you can then allow users in your area to create external groups and invite external users.

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1.2 @@notify

@@notify is similar in function to "reply to all"; it either alerts all members of a group when mentioned on a group feed, or all colleagues who are following you within an organization when used on a company home page feed. Your group administrator may choose to turn this feature off to prevent any potential "reply to all" misuse.

Table 3: @@notify

Feature Description

Disable @@notify for non-group administra­tors only

● As a group administrator, you can now disable the @@notify feature for all group members

while keeping it enabled for group administrator use only. To do this, go to Group Admin

Edit Group Participation and then clear the checkbox beside Enable @@notify. Please see the SAP Jam Collaboration Group Administration Guide for updates to the help topic, "Partici­pation".

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1.3 Branding and text replacement

When company administrators customize SAP Jam to suit their company's branding, it allows company employees and external users to easily identify the SAP Jam application as an approved and necessary tool to help them accomplish their work.

Table 4: String customization

Feature Description

Branding of labels, me­nus and messages - service request for SAP Jam support

● As a site administrator, you can now brand your company's instance of SAP Jam by changing various text, labels, menus, and messages that display on the standard or mobile web browser. These customizations must be entered in a file and then submitted to the SAP Jam Support team for processing. For example, you can change all instances of the term "Kudo" that ap­pear on profile pages, feed upates, action buttons, and other places in the user interface to "Recognition", which is more suitable for and understood by your users.

Figure 3: Example of string customization - "Kudos" changed to "Recognition"● Replacement text can include translations. For example, you can change "Send a Kudo" to

"Send a Recognition", and manually translate the new text into multiple languages for your users. Please submit a service ticket to SAP Support and provide details on which text and in what languages you would like to change.

● Please see the SAP Jam Collaboration Administrator Guide to learn more about Branding.

1.4 Employee support knowledge base articles

Knowledge base authors can now create knowledge base articles as part of Employee Support for their groups. This allows group members to receive immediate answers, save time and improve productivity. It can help to reduce service tickets sent to support staff and provides service agents with easy access to a knowledge base that improves resolution rates.

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Table 5: Knowledge base articles

Feature Description

Article templates ● To help users get started with writing knowledge base articles, SAP Jam provides the following knowledge base templates:○ Topic Page: Enter a title, a brief overview of the topic, the details, any additional informa­

tion, and attachments to this type of article.○ FAQ: Enter a title and up to 10 questions with answers.○ How-to: Enter a title, brief description, step-by-step instructions, and additional informa­

tion, and attachments to this type of article.

Figure 4: Knowledge base article templates

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Feature Description

Figure 5: How-to Article template

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Feature Description

Figure 6: Example of filled in How To Article● Attachments can be selected from group content or uploaded as new files to the group.● Templates cannot be edited or deleted.● Please see the SAP Jam Collaboration User Guide for steps on how to create a knowledge base

article.

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Feature Description

Content approval ● As a group administrator, you can now set content approval settings for knowledge base arti­cles to help ensure content accuracy.

Figure 7: Content approval for knowledge basic articles● As a knowledge base author, when you submit a knowledge base article for publishing, it is au­

tomatically placed in a workflow approval process when content approval is configured by your group administrator.

Figure 8: Knowledge base article pending approval● As a workflow approver, you'll receive notification via the notification bell or e-mail when there

is a knowledge base article waiting in the approval queue.

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Feature Description

Figure 9: Content approval notification for a workflow approver● As a workflow approver or knowledge base author, you can view a list of knowledge base arti­

cles that are in the approval queue. Each item includes the article title, author, and time of sub­mission.

Figure 10: Content pending my approval list

Figure 11: Approve or reject the knowledge base article● As a knowledge base author, you'll receive a notification when your article is approved or re­

jected.

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Feature Description

Figure 12: knowledge base article approved bell notification● As a workflow approver, when you reject a knowledge base article, you can provide a reason for

the rejection. The knowledge base author can then view your reasons and make the necessary corrections before they resubmit their article.

@mention and com­ment

● As an employee, you can @mention others and comment on knowledge base articles.

Edit and delete ● As a group administrator or knowledge base article author, you can edit and delete any already published knowledge base articles.

Figure 13: View, edit, rename, and delete actions● After articles are edited and are ready for re-publishing, they are submitted through the content

approval process for approval, if configured. The article that is already published will remain available to group members and will display the version with the updates once changes are ap­proved.

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Feature Description

Feature Management ● As a company administrator, you can enable or disable Knowledge Base sections and articles under Feature Management of the SAP Jam Admin console. This displays a Knowledge Base link on the global menu bar, and allows group administrators to enable of disable creation and display of knowledge base articles for their groups. By default, this feature is set to enabled for company level and group level. If you enable the feature and then disable it at a later time, the feed items for the knowledge base articles will still display in the feed update, but when users click on the link to the article, it will say "Access Denied."

Figure 14: Enable Knowledge Base in SAP Jam Admin console● Please see the SAP Jam Collaboration Administrator Guide to learn more on configuring fea­

tures.

Group content copies for a cloned group

● When a group is cloned, knowledge base articles are also copied as part of the overall group content to the new group.

● Please see the SAP Jam Collaboration Group Administration Guide to learn more on copying a group.

Global menu bar naviga­tion

● As an SAP Jam user, you can access all available knowledge base articles for groups that you are a member of by clicking Knowledge Base on the global menu bar navigation.

Figure 15: Knowledge Base on the global navigation bar

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Feature Description

Group navigation ● As a group administrator, under the Group Admin Edit Group Setup Tab Customize

what is available in this group section, provided that the company administrator has enabled the Knowledge Base feature, you can choose to enable or disable the Knowledge Base section for your group. By default, if Knowledge Base is enabled at a company level, its visibility is also enabled for groups.

● As an SAP Jam user, if there are knowledge base articles enabled for your company and group, you can navigate to them by clicking Knowledge Base on the left side navigation for your group. Here, you can view a list of published articles or create a new article.

Figure 16: Knowledge Base section

Publishing ● After creating or editing an article, as a knowledge base article author, you can indicate a major or minor change when publishing. Click Knowledge Base on the left side navigation to view a list of knowledge base articles or create a new one.

Required fields ● As a knowledge base article author, when you create or edit an article, you must fill out the re­quired Title field before you submit it.

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Feature Description

Search ● As an employee, you can search knowledge base articles using keywords.

Figure 17: Knowledge base article search● The search results can include a readable list of articles.● When searching for knowledge base articles using the "All" or "Knowledge Base" filters on the

global search bar, the search results may return articles from public groups that you may or may not have joined.

● As an SAP Jam mobile user, you can search for knowledge base articles within your groups.

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1.5 Feed activity

Feeds display a constant update of activity shared by you, your groups, and your colleagues. Users can access feeds via their homepage, group pages, or company pages.

Table 6: Feed activity

Feature Description

Upload images by past­ing

● As an SAP Jam user, on a group feed item you can upload images to a content folder by pasting an image in the post box for the feed update or a reply box for content items or forum topics. On a home feed update, pasted images are uploaded to your profile content.

Figure 18: Pasted Image in post box for feed update

NotePasting of images in post boxes is not supported with Microsoft Internet Explorer 11.

● When you paste an image, you are immediately prompted to save the image to a group folder using the Choose a folder to upload to dialog.

● After you select a folder, an "Uploading in progress" message briefly displays in the post box. The image then displays in single item view.

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Feature Description

Feed previews ● When posting URL links in a feed update, the metadata for the URL can be edited.

Figure 19: URL link, title, and author metadata● In feed posts containing links to multimedia content on select third-party sites (YouTube, TED,

Vimeo, and SlideShare), SAP Jam users can click on the link preview thumbnail to view that content in an embedded player without leaving SAP Jam.

● Please refer to the SAP Jam Collaboration User Guide to learn more about feeds.

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1.6 Forums

Forums are used to group general discussions, questions and answers, and ideas to focus upon. With full collaboration permissions, group members can ask new questions, add ideas and start discussions in a forum topic.

Table 7: Forum post feature

Feature Description

Feature forum posts ● As a group administrator, you can click the Gear icon beside the topic and choose Feature, or

choose More Feature from the single item view of the home page feed item or group feed item to feature any number of posts at the top of a forum topic so that it is quickly visible to forum users. The featured posts are listed at the top of the forum, in the order that they were featured.

Figure 20: Feature a forum post

Figure 21: Feature a forum post from single item view● As a group administrator, you can also unfeature the post when it no longer requires promi­

nent visibility.

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Feature Description

Figure 22: Unfeature a forum post● Please refer to the SAP Jam Collaboration Group Administration Guide to learn more about

managing forums.

1.7 Push notifications for webhooks

Webhooks provide a means of tracking specific events that occur in SAP Jam and then sending the event notification metadata to third party applications that use them. From the SAP Jam Admin console, company administrators can create and manage webhook subscriptions.

Table 8: Webhook push notifications

Feature Description

Content notification event list

● The following event types were added for this release:○ Blog created (blog_created)○ Blog edited (blog_edited)○ Blog viewed (blog_viewed)○ Commented on blog (commented_on_blog)○ Commented on wiki (commented_on_wiki)○ Document viewed (document_viewed)○ Task assignment added (task_assignment_added)○ Task assignment edited (task_assignment_edited)○ Task assignment removed (task_assignment_removed)○ Task created (task_created)○ Task edited (task_edited)○ Task due date changed (task_due_date_changed)○ Task followed (task_followed)○ Task priority changed (task_priority_changed)○ Task tags changed (task_tags_changed)○ Wiki viewed (wiki_viewed)○ Video viewed (video_viewed)

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Feature Description

Company Notifications event list

● The following Company Notification event types were added for this release:○ Group joined (group_joined)○ Kudos received (kudo_received)○ User followed (user_followed)○ Commented on profile wall (commented_on_profile_wall)○ Profile photo uploaded (profile_photo_uploaded)

● Please refer to the SAP Jam Administrator Guide to learn more about push notifications for webhooks.

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1.8 Kudos

Kudos allow users to recognize each other for their accomplishments, to encourage good working practices and positive personal traits, as well as to establish a positive interpersonal environment within the enterprise social networking provided by SAP Jam Collaboration.

Table 9: Kudos

Feature Description

Show or hide kudos and the ability to send them

● As a company administrator, in the SAP Jam Admin console, under Product Setup

Kudos , you can select the Show or hide kudos and the ability to send them option to allow in­dividual kudos to be enabled or disabled, and allow the enabled kudos to be sent from one user to another.

Figure 23: Show or hide kudos and the ability to send them● As a company administrator, when you do not select the Show or hide kudos and the ability to

send them option, the following changes appear in the user profile:○ Send a Kudo button removed from profile hover card and on profile page.

Figure 24: Example of kudos action removed from profile page○ In the SAP Jam mobile app, the Send Kudo link does not display on the user profile page.○ Achievements tab from the user profile page does not display, unless gamification is ena­

bled.○ The drop-down selection for kudos no longer appears on a user profile page.

● As a company administrator viewing the Company Settings Changes report, any activity with the Show or hide kudos and the ability to send them option is included.

● As a user, if you can no longer see or send kudos, please note that any associated feed item activity for kudos that were previously awarded to you or sent by you will remain in the feed.

● Please see the SAP Jam Adminstrator Guide to learn more about configuring kudos.

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1.9 Language support for email templates

SAP Jam supports 42 languages. You can choose one of those languages as your preferred language under your account settings. For more information on supported languages, please refer to the "About language" topic in the SAP Jam Collaboration User Guide.

Table 10: Multiple language support for email templates

Feature Description

Email templates ● As a company administrator, you can customize, edit, and set the language attribute for email templates including their headers and footers, for multiple supported languages.

Figure 25: Email template language option for header and footer● As an SAP Jam user and recipient of the email, you can then view it in your preferred language,

if supported.● If any field for the header and footer does not have a translation available for a language, the

corresponding value for the "Unspecified" language is used. For example, if "Page Footer HTML" is left blank for Deutsch, the value of "Page Footer HTML" in the Unspecified locale is used.

● Please see the SAP Jam Collaboration Administrator Guide to learn more on how to configure email template options.

1.10 Language support for user created content

To support organizations with employees who understand multiple languages, for any language supported by SAP Jam, a company can provide translations for image captions, menu tabs, text widgets, and widget titles. When a user accesses SAP Jam in their locale, they will then be able to view group overview pages and custom home pages in their preferred language.

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Table 11: Language support for group overview pages and custom home pages

Feature Description

Group overview pages ● As a group administrator, when you create or edit an overview page and supply text, the text is considered untranslated. When working with group overview pages, you can optionally provide translations for individual text for image captions, menu tabs, text widgets, and widget titles in one or more languages supported by SAP Jam.

NoteAll existing overview pages prior to this May 2017 release will continue to display untrans­lated text.

● On the group overview page, click Translate, and then select your preferred language from the Language drop-down on the following page.

Figure 26: Translate action on group overview page● If a translation is unavailable, the non-translated locale that was used when creating or editing

the page displays.● All image captions, menu tabs, text widgets, and widget titles must use the same language per

instance of translation. For example, if you want to view or translate from English to French, German, and Spanish, you can only select one language at a time.

● If an item is not translated, for example, the title of a widget, you can click Translate beside the title to edit it and manually enter your translation.

● To translate a text widget, enter the translated text directly into the text box.● To translate a menu tab, enter the translated text into the page title text box.

Figure 27: Translate the widget title

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Feature Description

Figure 28: Enter your own translation● Similar to saving an overview page or custom home page as a draft, you can also save transla­

tions as a draft. Draft translations are not visible to end users. As a group administrator, you can view either draft translations or published translations. You can resume editing a draft, de­lete a draft, or publish a draft. Each time you publish a translation, a new version of the overview page is created in the version history.

● When you click Publish to publish the translated overview page, this creates a new version. You will be prompted to enter a comment about your changes relating to translation, or you can ac­cept the default pre-filled comment indicating that this version update is due to translation.

● A user will see the translations based on their preferred language setting. If their preferred translation is unavailable, they will see untranslated text.

● Please see the Group Administration Guide to learn more about translations and page designer.

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Feature Description

Custom home pages ● As a company administrator, when you create or edit a custom home page and supply text, the text is considered untranslated. When working with custom home pages, you can optionally provide translations for image captions, menu tabs, text widgets, and widget titles in one or more languages supported by SAP Jam.

NoteAll existing home pages prior to this May 2017 release will continue to display untranslated text.

● On the custom home page, click Translate on the actions wand, and then select your preferred language from the Language drop-down on the following page.

Figure 29: Translate action on the custom home page

Figure 30: Select the preferred language for translation● If a translation is unavailable, the non-translated locale that was used when creating or editing

the page displays.

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Feature Description

● All image captions, menu tabs, text widgets, and widget titles must use the same language per instance of translation. For example, if you want to view or translate from English to French, German, and Spanish, you can only select one language at a time.

● If an item is not translated, for example, the title of a widget, you can click Translate beside the title to edit it and manually enter your translation.

● To translate a text widget, enter the translated text directly into the text box.● To translate a menu tab, enter the translated text into the page title text box.

Figure 31: Enter your own translation

Figure 32: Example of translated home page● Similar to saving a custom home page as a draft, you can also save translations as a draft. Draft

translations are not visible to end users. As an administrator, you can view draft translations or

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Feature Description

published translations. You can resume editing a draft, delete a draft, or publish a draft. Each time you publish a translation, a new version of the custom home page is created in the version history.

● Please refer to the SAP Jam Administrator Guide to learn more about customizing the home page.

1.11 Member lists

When working with sizeable groups in medium to large sized organizations, it may become difficult to recognize who to invite. Published member lists can offer a means to save time in inviting users one by one. They can be created by manually adding existing SAP Jam users, importing another member list, pasting a list of comma-separated e-mail addresses or importing a CSV file with comma separated e-mail addresses.

Table 12: Member lists

Feature Description

Dynamic member lists and invitations

● On the Send Invites tab of a group or subgroup's Invite page, you can now enter the name of a dynamic member list in the Add People to the Group Invitation List field.

Figure 33: Send invites to a dynamic list

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Feature Description

Show all recipients ● If you want to view all recipient names for the dynamic member list, select Show all recipients or double-click individual names.

Figure 34: Show all recipients on subgroup invite

Figure 35: Show all recipients on main group invite● To remove a recipient from the invitation list, click the X to the right of their names.● Please see the SAP Jam Collaboration Group Administration Guide to learn more about man­

aging member lists.

Additions to and remov­als from member list

● When an individual member is added to or removed from a member list, those changes will be immediately applied to any group, subgroup, or private folder that uses that member list.

● When an entire member list is removed from a main group, it will also be removed from any private folders and subgroups.

Notifications ● When you are invited to a group via a required member list, as an SAP Jam user, you will re­ceive an email notification that contains a link to the group, group description, and access in­structions.

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Feature Description

Private folder access and assigned member lists for subgroups

● As a group administrator, when you assign a member list to a main group, its subgroups can also use the same member list. When you add private folders to the main group or subgroup, you can also share access to those folders with the member lists that are already assigned to the main group and subgroups.

●

Figure 36: Example of shared access to a private folder in a subgroup● In the main content section listing or the content view of the selected private folder, a group

administrator can click the Edit icon on the right corner to view the list of who has access to the folder, remove access from a member list or member, and give access to a member list or member.

● A group member can view a list of member lists and other members who also have access to the private folder.

Subgroups ● Group administrators can now add any member list belonging to a main group also to a sub­group by clicking the Required Member Lists tab on the subgroup's Invite page, and then typ­ing the name of the member list. The members of the member list are automatically added to the subgroup and have the same ability to interact with the subgroup as other non-member list added group members (e.g., selecting specific members from a member list and adding them to private folders).

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What's new in this release

1.12 SAP SuccessFactors Succession and Development, mentoring and coaching capability

Mentoring and coaching groups in SAP Jam help to improve employee engagement with easy customization, forums for discussions or questions and answers, embedded feed updates, and mentor profiles with listed areas of expertise.

Table 13: Mentoring and coaching capability

Feature Description

Create a group with Suc­cessFactors Manage Mentoring Programs

● When a private mentoring group is created in SAP Jam, the pre-built Mentoring and Coaching template is used, helping group administrators with an out-of-the-box page design.

Figure 37: Create an SAP Jam group linked to this mentoring program in SuccessFactors Manage Mentoring Program tool

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Feature Description

Figure 38: Mentoring and coaching group in SAP Jam● Mentors and their matching mentees are automatically invited to the group.● Mentoring program administrators are automatically promoted to group administrators.● Mentors and mentees can view the group feed updates under the My Mentoring Programs

page in the Development module.

Figure 39: My Mentoring Programs page● Please see the SAP Jam Collaboration Group Administration Guide for more information

about mentoring and coaching.

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What's new in this release

1.13 SAP S/4HANA Cloud for Professional Services integration

Groups created with the professional services project room template can support an extended project team with planning, implementation, and project rollout. Team members make decisions around resourcing, gather to discuss project requirements, and capture decisions.

Table 14: Professional services project room group template

Feature Description

Group creation with Pro­fessional services project room template

● When creating a group within SAP S/4HANA, you can select an enhanced version of the Pro­fessional Services Project Room Template that provides contextual project information.

Figure 40: Professional Services Project Room Template● In SAP S/4HANA, once the SAP Jam group is created with the Professional Services Project

Room Template, you can click Show Discussion to view group feed activity. You can also click the drop-down above the discussion to view the list of SAP Jam groups associated with the project.

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Feature Description

Figure 41: Show Discussion and view list of SAP Jam groups● For more details on SAP S/4HANA Cloud for Professional Services, please see the Configura­

tion guides .

Business record widgets ● Business record widgets have been added to the "Overview" and "Project Details" pages of the Professional Services Project Room Template used with the SAP S/4HANA integration.

Figure 42: Group administrator view of business record widget on Project Details tab

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Feature Description

Feature project in a group

● As a group administrator, you can now feature a project in an existing group.

Figure 43: feature a project in a group

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Feature Description

SAP S/4HANA project data for Project and Work Package record types

● As an SAP Jam user, you can view, sort, filter, and search for SAP S/4HANA project data for these record types:○ Project: Sort by ID or Name, Search by ID or Name○ Work Package: Sort by ID or Name, Search by ID or Name

Figure 44: Project record in business record viewer

Figure 45: Work package hover card

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What's new in this release

1.14 SAP Jam mobile app

When you have an enterprise-wide deployment of the SAP mobile app, as an SAP Jam mobile app user, you can collaborate with colleagues across your organization at any time. The SAP Jam mobile experience has been enhanced with the following features for the SAP Jam mobile experience.

Please refer to the SAP Jam mobile app User Guide for more information on working with the mobile app.

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Table 15: SAP Jam mobile app for Android, iPhone and iPad devices

Feature Description

Content item versions ● As an SAP Jam mobile user, you can tap the i icon on the content item viewing tool bar to ac­cess versions of a selected content item. When there is more than one version, the Version His­tory section will be available, where you can:○ view a list of versions.

Figure 46: Content item with Version History section○ tap a specific version so that it displays immediately.○ tap the 3 dots icon on the top right corner and then tap to download a specific version, if

available.

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Feature Description

Figure 47: Tap Download from the Actions menu

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Feature Description

Enable Fingerprint scans (Android 6.x or later, mobile device must support Android Fingerprint API)

● As an SAP Jam mobile user, you can now scan your fingerprint to lock and unlock the SAP Jam mobile app.

Figure 48: Fingerprint unlock● An "Unlock app with fingerprint" option has been added to Passcode Settings.● In the SAP Jam Admin console > Mobile > SAP Jam Mobile App settings, an administrator can

disable fingerprint scans. For more details, please refer to the Configure the SAP Jam mobile app topic in the SAP Jam Administrator Guide.

Group home page ● Group home pages now include the following details:○ group avatar○ private, public, or external group label○ number of group members○ group description○ section icons

Home feed ● As a company administrator, when you restrict the ability for users to create content, post up­

dates, photos, and videos (disabling Enable Company wide content creation via SAP Jam

Admin Console Product Setup Features ), the status update text box along with post op­tions does not appear in the home feed for the SAP Jam mobile app.

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Feature Description

Search filters and Knowledge base articles

● As an SAP Jam mobile user, you can search for knowledge base articles within your groups.● Search filters now closely resemble the SAP Jam non-mobile web application experience.

Figure 49: Enhanced mobile search filters

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Feature Description

Mirroring ● As an SAP Jam mobile user, you can mirror a document, wiki page, blog post, and media from the group content item view.

● You can also see the location that the current item has been mirrored to along with other mir­rored content item metadata.

Figure 50: Mirror video example

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What's new in this release

Feature Description

Figure 51: Manage Mirrors screen

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Feature Description

Figure 52: Metadata for mirrored video

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What's new in this release

Feature Description

QR Code scanning ● The SAP Jam QR Code scanner supports SAP Jam specific QR codes or any other QR codes encoding a valid web URL.

NoteYou can also use any other online or desktop QR Code generation utility by copying a valid SAP Jam URL into the utility.

● SAP Jam QR codes open corresponding screens of the SAP Jam mobile app.● For URLs without a native SAP Jam mobile app screen, the corresponding responsive web SAP

Jam view is shown.● Supported SAP Jam QR codes include:

○ Group – public groups or semi-private groups (i.e., group with request to join enabled)○ Group overview page○ Group feed○ Group content section○ Group content folder○ Group content item○ Group forum section○ Group forum topic○ Group forum topic item○ User profile

● To access the scanner on iOS device, tap Scan QR Code from the More menu.

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Feature Description

Figure 53: Scan QR Code on iOS● To access the scanner on Android devices, tap Scan QR Code from the main menu. If you have

a smaller screen you may need to scroll vertically.

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What's new in this release

Feature Description

Figure 54: Scan QR Code on Android● When first accessing Scan QR Code, you are prompted to grant camera permission to the appli­

cation.

Join group via QR Code ● To join an SAP Jam group, as an SAP Jam mobile user, you can scan electronically shared or printed SAP Jam QR codes.

● For private groups that allow requests to join, when you scan the private group code you'll see the Request to join screen. When the code presents a public group, you can either join it or just access the group content.

Share by QR code ● As an SAP Jam mobile user, you can share SAP Jam content items, member profiles, and groups in an email, chat session, or other social media tools using a generated QR code.

● QR codes are generated for the following:○ All group content items○ Group homepage (or if semi-private, a request to join page)○ User profile

● A generated QR code can be scanned immediately or shared as an image to other mobile apps. For certain mobiles apps (e.g., messaging apps like Apple Messages), the QR code is accompa­nied by a corresponding URL allowing you to access the content without having to scan.

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Feature Description

Share URL from an­other mobile app

● As an SAP Jam mobile user, from another mobile app or mobile web browser, you can share a browser URL to SAP Jam as a group content Link item.

Figure 55: Share URL from a mobile web browser

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Feature Description

Figure 56: Tap SAP Jam as the destination for sharing the URL

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Feature Description

Figure 57: Share the URL to the group

NoteLink objects in SAP Jam are typically used to share web URLs (e.g., online articles).

● When sharing a linked content item, you can select the group and preferred folder for storing the link.

Share group URL ● As an SAP Jam mobile user, you can share a group url from the group overview page with other users by using the mobile platform share capability, copying the URL via the mobile browser address bar, or sharing via a QR code.

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Feature Description

Tags ● As an SAP Jam mobile user, you can view, remove, and add tags to content items. If adding a new tag, a list of existing tags also displays.

Figure 58: Tags for content items

Figure 59: Add a tag

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Feature Description

User profile - Additional Information (iOS)

● As an SAP Jam mobile user working with the iOS mobile app, you can view the Additional Infor­mation section of a user profile and see the same information that appears in the SAP Jam web experience. You can also update your own profile information via the mobile app.

Figure 60: Additional information section on user profile

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Feature Description

Figure 61: Basic Profile Information

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1.15 SAP Jam tile on SuccessFactors home page

A tile has been added for SAP Jam on the new SuccessFactors home page.

Table 16: SAP Jam tile

Feature Description

SAP Jam tile ● On the SAP SuccessFactors home page, employees who use SAP Jam Collaboration now have a new SAP Jam tile on their personal page, offering quick access to SAP Jam and a count of unread notifications. The SAP Jam tile is visible by default, in the My Info section. As an admin­istrator, you can change visibility of the tile, as you would with any other. You can move it to the ‘Tile Catalog’ to make it optional so that employees can choose to add it to or remove it from their personal home page, or you can mark it as ‘Not Used’ to disable the tile in your instance. For more details on managing tiles, please see the Changing the Tile Status on the New Home Page topic in the SAP SuccessFactors Home Page Guide.

Figure 62: SAP Jam tile

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1.16 Social onboarding

To improve employee engagement when initially hired, the onboarding process for employees using SAP Jam has been enhanced to ensure account provisioning and access to groups before and after day one of employment.

Table 17: Social onboarding

Feature Description

New hires and Success­Factors prehire users

● For newly hired employees who have not yet started with the organization, prehire accounts can be provisioned for them so that they do not have full access to the company until day one of their employment. This means that they won't be able to view names of other employees, cre­ate groups, post to the feeds, and various other actions reserved only for employees who have already started working for the organization. Prehires participation is limited to external groups.

● In the SAP Jam Admin console under Users Extranet SuccessFactors tab the new hire's user account is listed.

● Please see the SAP Jam Collaboration Administrator Guide to learn more about extranet user management.

NoteIn SAP Jam, SuccessFactors prehire accounts display under the Users > Extranet > Suc­cessFactors tab in the SAP Jam Admin console.

Account conversion to SAP Jam

● On day one of a new hire's employment, their prehire account can be converted to a full access SAP Jam user account. This allows the new hire to keep their existing content and group mem­berships intact even though those developments were prior to day one of their employment.

● To enable this feature, as a company administrator, you must submit an incident to the SAP Jam Support team to designate a specific custom property (CUSTOM01 through CUS­TOM15) from the SuccessFactors employeedataset that determines whether someone is a pre­hire in your company. This step must be done prior to creating the prehire user account in Suc­cessFactors. You can then set the custom property value, on a user basis, to determine their current role, and convert them to a full access SAP Jam user account when necessary. A value of “YES” means prehire, all other values mean full access.

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1.17 Tasks

You can access your personal task lists from the Tasks action on the top of the page, and group tasks from the Tasks section of the overview pages. You can also add, edit, and delete tasks.

Table 18: Tasks

Feature Description

Create tasks from or as­sociated with forum topics

● As an SAP Jam user, you can now create actionable items with context by associating tasks with questions, ideas, or discussions. On the single item view of the forum topic, choose More > Add Task to create a new task.

Figure 63: Assign a task to a forum topic in single item view● When viewing a task associated with a question, idea, or discussion, you can also view that fo­

rum topic.● The forum topic now lists all tasks associated with it.● Feed items for the task also include a link to the associated question, idea, or discussion.● Please see the SAP Jam Collaboration User Guide to learn more about forum topics and how to

create tasks.

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1.18 Wiki pages

You can create wiki content and share it on a group feed or your own profile wall. Wiki pages can be edited in a draft mode to be published and made available to others later. In draft mode, a wiki page is only available to its creator. A version history of each document is available and older versions can be restored at any time.

Table 19: Wiki pages

Feature Description

Merge changes with lat­est version

● As an SAP Jam user, if another user saves the same wiki page you happen to be working on at the same time, when you try to save or publish it you'll be prompted as to whether you wish to merge your changes with the latest version.

Figure 64: Merge confirmation dialog● After you click Merge, a Merge Complete dialog displays with the message "Your changes are

now merged with the most recent version. Please review the content before you publish." This allows you an opportunity to make further edits if necessary before you publish.

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Feature Description

Figure 65: Example of wiki page before merge, version published by Joan

Figure 66: Example of wiki page after merge, but before publishing, in edit mode by Vic

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Feature Description

Figure 67: Example of wiki page, published after edits made by Vic, following the merge● Please see the SAP Jam Collaboration User Guide to learn more about wiki pages.

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1.19 Videos

Videos can be used by learning practitioners as a time-saving, learning tool to support users in their learning environment.

Table 20: Videos

Feature Description

Kaltura support ● As a page designer, you can include Kaltura videos in multimedia widgets when designing group overview, custom, or area home pages.

Figure 68: Kaltura videos in multimedia widgets● To include Kaltura videos on video.sap.com into a playlist, you must click the Share Externally

tab and then include the Embed code from the Share Externally tab into the playlist.

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Feature Description

NoteIf you use the Embed code from the Share tab, an error message displays recommending that you share the video externally and use the embed code from the Share Externally tab. Direct URLs are not supported.

● As an SAP Jam user, you can play Kaltura videos within a playlist.● Please see the SAP Jam Collaboration Group Administration Guide to learn more about multi­

media widgets and playlists.

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2 Feature availability

All features in this SAP Jam Collaboration release will be available to customers working with the preview release starting on Friday, May 5, 2017. The release will be available in production starting on Friday, June 2, 2017.

All SAP Jam Collaboration documentation will be subject to ongoing updates for this release, with production-ready versions posted in May 2017. Please check the SAP Help Portal for your latest version of the product documentation.

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Feature availability

3 Feature deprecation

The following section lists the features that have begun deprecation in this release, will be fully deprecated in the next release, or are retired as of this release. When a feature is deprecated, enhancements to it cease and customers are advised not to use the feature.

Table 21: Feature deprecation

Feature Description

Dynamic widgets in wi­kis and blogs

● Dynamic widgets including People, Feed, Content, Forum, Related Groups, Task, Event, and Business Record used within wikis and blogs have been deprecated. Users can no longer add new instances of these widgets. Any widget that already exists in wikis and blogs today will con­tinue to work, although users will be reminded to migrate the content to overview page or copy it elsewhere. All widgets will be removed in a later release of SAP Jam.

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Important Disclaimers and Legal Information

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