SAP HANA Services A research report comparing provider

A research report comparing provider strengths, challenges and competitive differentiators

June 2018Customized report courtesy of:

SAP HANA® Services

U.S. 2018

S/4HANA

QuadrantReport

Section Name

22

ISG Provider Lens™ Quadrant Report | June 2018

Note: Only use before TOC

About this Report

ISG Confidential © 2018 Information Services Group, Inc. All Rights Reserved.

ISG Provider Lens™ delivers leading-edge and actionable research studies, reports

and consulting services focused on technology and service providers’ strengths and

weaknesses and how they are positioned relative to their peers in the market. These

reports provide influential insights accessed by our large pool of advisors who are

actively advising outsourcing deals as well as large numbers of ISG enterprise clients

who are potential outsourcers.

For more information, please email [email protected], call +1.203.454.3900,

or visit ISG Provider Lens™.

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Information Services Group, Inc. is solely responsible for the content of this report.

Unless otherwise cited, all content, including illustrations, research, conclusions,

assertions and positions contained in this report were developed by and are the sole

property of Information Services Group, Inc.

This report includes research from the ISG Provider Lens™ program, ongoing ISG

Research programs, interviews with ISG advisors, briefings with services providers

and analysis of publicly available market information from multiple sources. The data

collected for this report represents information that was current as of April 20th, 2018.

ISG recognizes that mergers and acquisitions may have taken place since that time;

those changes are not reflected in this report.

The lead author for this report is Douglas Pollei. The report was edited by

Jan Erik Aase and John Burnell. The primary researchers were Shashank Rajmane

and Bhanwar Chauhan.

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© 2018 Information Services Group, Inc. All rights reserved. Reproduction of this publication in any form without prior permission is strictly prohibited. Information contained in this report is based on the best available and reliable resources. Opinions expressed in this report reflect ISG’s judgment at the time of this report and are subject to change without notice. ISG has no liability for omissions, errors or completeness of information in this report. ISG Research™ and ISG Provider Lens™ are trademarks of Information Services Group, Inc.

1 Executive Summary

3 Introduction

12 S/4HANA

26 Methodology

Section Name

11


1111

Key trends driving the transformation of HANA-oriented services are:

Accelerated, preconfigured solutions improve speed of migrations: Providers are

concentrating on their competitive HANA specialization, including industry-specific

solutions for business outcomes, proprietary tooling, accelerators, scripts and software

stacks. Because the speed of transformation is key to how clients evaluate service

providers, previous industry experience and proven methodologies are major factors in

the selection process.

Organizations are bogged down by migration complexity, but service providers

are helping to remove barriers: The long march to HANA services is slow, as large

organizations are challenged with internal and external complexities. Consequently,

organizations that are planning their transformations require provider migration

frameworks to navigate technological and organizational complexities.

Public cloud SAP implementations are gaining momentum: The field of leading public

cloud hyperscale infrastructure-as-a-service (IaaS) providers supplying HANA services is

condensing. The largest public cloud providers (AWS, Microsoft, IBM and Google) have

quickly moved up from providing commodity compute and storage services to offering

higher level, enterprise-certified infrastructure for SAP.

EXECUTIVE SUMMARY SAP continues to undergo an ecosystem transformation as cloud computing is now a

major component of HANA services and migration conversations. Organizations must now

consider cloud options for their SAP infrastructure, including hybrid cloud environments

and consider a complete transformation of all their SAP services to public cloud providers.

As cloud services are now a core part of HANA migration scenarios, service providers

of all sizes are gaining key HANA industry specializations to assist organizations

with transformation advisory, workshops, tooling, implementation, go-live support,

infrastructure and application management services.

SAP has announced 2025 as the end-of-life date for the Business Suite powered by earlier

versions of SAP HANA®. With a sunset date on the horizon, enterprises require skilled

S/4HANA expertise to perform transformation services with S/4HANA and other HANA

services from SAP. We are now observing that the field of SAP service providers that offer

transformation services is crowded and simultaneously becoming more specialized.


Executive Summary



22



Executive Summary

22

Managed cloud providers are specializing in public cloud: SAP-managed service

providers supply implementation, integration, support, monitoring, professional services,

automation and SAP software management. Service providers are increasing the depth of

their public cloud partnerships and staff certifications with their hyperscale partners.

Centers of excellence (CoE) are key to assisting local customers with migration

transformations: Service providers are developing innovative and industry-specific

SAP HANA® solutions, proofs of concept and product demonstrations for competitive

differentiation. Service provider centers of excellence (CoEs) play a critical role in

accelerating return on investment (ROI) for clients.

SAP Cloud Platform (SCP) is key to enterprise innovation: The leading providers

covered in this study are placing a high emphasis on SAP Cloud Platform capabilities,

including Leonardo development and advisory specialization. Their technology focus

includes Internet of Things, analytics, machine learning, blockchain and big data.

Capabilities for enterprise workloads, including SAP services, are evolving rapidly:

ISG is seeing significant investments by services providers to improve their SAP services

competencies on public cloud infrastructure, including specialized hardware innovations.

This shift is fueling public cloud alliances, certifications, acquisitions and partnerships.

33



IntroductionDefinitionSAP products allow organizations to track customer and business interactions. SAP is

especially well known for its enterprise resource planning (ERP) and data management

products. This report compares SAP service providers and their capabilities to migrate,

host or manage SAP services. Questionnaires supplied to SAP service providers covered

their capabilities and geographies served. This report features service provider portfolio

attractiveness and competitive strength specifically for the United States. The SAP

HANA® report covers providers that enable services for five areas of specialization:

S/4HANA, BW/4HANA, SAP Cloud Platform (SCP), HANA infrastructure and HANA

managed services.

We also evaluate SAP service providers that have extensive development experience,

tooling, certifications and compliance working directly with SAP applications. SAP

service providers deliver managed services for SAP on specialized infrastructure,

including cloud-based and on-premise. At a broad level, these services also include

implementation, integration, support, monitoring, professional services, automation

and management of a customer’s SAP software. The service provider’s objectives are

maximizing the performance of the SAP service, providing certified expertise and

ensuring ongoing training, innovation and delivery.

Introduction

Simplified illustration

SAP HANA® Services

S/4HANA BW/4HANASAP Cloud Platform

SAP HANA® Technology – Infrastructure

SAP HANA® Technology –

Managed Services

Source: ISG 2018

44


Definition (cont.)


Introduction

ISG studies are comprised of multiple quadrants covering a spectrum of services that an

enterprise client would require. Descriptions for the five quadrant areas covered in this

report include:

� S4/HANA: This category examines services that provide design support to modify or develop

new business processes in transactional systems to allow for HANA usage. S/4HANA services

providers must have in-depth process and industry-specific know-how and must be able

to quickly understand the customer’s requirements, including S/4HANA migration in many

variations. Service capabilities include planning, design and business modeling.

� BW/4HANA: The SAP BW/4HANA (data analytics) category refers to services targeted at using

the HANA database for data analytics applications, with a focus on SAP Business Warehouse

(BW). Such services include consulting on available options for in-memory technology for

data analytics purposes and their impact on the system landscape. Support for common

data analytics and specific in-memory methodologies and approaches, including data

structure definition and implementation, is also key to successfully use this technology.

To ensure comprehensive competencies, service providers must also offer support for the

implementation, go-live and operations stages through suitable operations concepts.

SAP and other database providers have developed in-memory technologies to store

relevant application data. Benefits for enterprises include faster data access, helping

accelerate applications dramatically. SAP’s enterprise resource planning (ERP) software

is essential for today’s complex customer data management requirements. Within

this context, SAP’s HANA® technology is strongly aligned with infrastructure aspects,

but also with SAP’s broad application portfolio and can be combined with data

management optimization approaches, improving interaction between data analytics

and transactional systems.

SAP’s latest Business Suite product, S/4HANA, is designed to accelerate innovation

by connecting services, devices and networks in real time. S/4HANA, as the latest

innovation flagship product from SAP, is also intended to help accelerate the on-ramp

to Internet of Things (IoT), mobile services and big data. Additionally, S/4HANA helps

organizations to achieve lower costs and deliver IT more efficiently.

ISG’s SAP HANA® Provider Lens report assists with the investigation and selection efforts

of typical enterprise clients. When contemplating a significant strategy transformation,

buyers will benefit through the examination and service provider evaluation of certain

service lines. Our research outlines provider capabilities for several service lines,

including service consulting, managed services and HANA cloud infrastructure.

55



Definition (cont.) � SAP HANA® Technology – Managed Services: This category includes service providers

that cover the technological aspects of HANA. Relevant services include strategy consulting,

support for selecting the hardware to be used (in case of in-house operations), provisioning

of a HANA-PaaS (if requested), cost analyses and related operations concepts plus go-live and

operations support. This category covers services that are potentially managed within the

partner infrastructure, customer infrastructure, SAP infrastructure or with leading public cloud

infrastructure providers.

� SAP Cloud Platform: This category examines services that provide design support

to modify or develop new business processes in transactional systems to allow

for HANA usage. Services are based on the SAP Cloud Platform, formerly known

as the HANA Cloud Platform (HCP), an in-memory-based platform for application

development and integration.

� SAP HANA® Technology – Infrastructure: Leading infrastructure and cloud

providers of HANA services in this segment must keep up with the fast-paced market

developments, including cloud service capabilities. Providers in this category supply

clearly structured and competitive infrastructure and cloud offering for HANA-based

services. Relevant services include infrastructure specific to SAP offerings, cost

analyses and related operations concepts, technical infrastructure provisioning and

set-up and go-live and operations support. Such services normally require intense

cooperation with SAP (to comply with related standards) and respective certification.

Introduction

66

ISG Provider Lens™ Quadrant Report | June 2018 Introduction


The ISG Provider Lens™ quadrants were created using an evaluation matrix containing

four segments, where the providers are positioned accordingly.

Leader

The “leaders” among the vendors/

providers have a highly attractive

product and service offering and a

very strong market and competitive

position; they fulfill all requirements

for successful market cultivation.

They can be regarded as opinion

leaders, providing strategic

impulses to the market. They also

ensure innovative strength

and stability.

Product Challenger

The “product challengers” offer a

product and service portfolio that

provides an above-average cover-

age of corporate requirements, but

are not able to provide the same

resources and strengths as the

leaders regarding the individual

market cultivation categories. Often,

this is due to the respective vendor’s

size or their weak footprint within

the respective target segment.

Market Challenger

“Market challengers” are also

very competitive, but there is still

significant portfolio potential and

they clearly lag behind the “leaders”.

Often, the market challengers

are established vendors that

are somewhat slow to address

new trends, due to their size and

company structure, and have

therefore still some potential to

optimize their portfolio and increase

their attractiveness.

Contender

“Contenders” are still lacking mature

products and services or sufficient

depth and breadth of their offering,

while also showing some strengths

and improvement potentials in their

market cultivation efforts. These

vendors are often generalists or

niche players.

Provider Classifications

77


Rising Star

Rising Stars are mostly product challengers with high future potential. When receiving the “Rising Star” award, such companies have a promis-ing portfolio, including the required roadmap and an adequate focus on key market trends and customer requirements. Also, the “Rising Star” has an excellent management and understanding of the local market. This award is only given to vendors or service providers that have made ex-treme progress towards their goals within the last 12 months and are on a good way to reach the leader quadrant within the next 12-24 months, due to their above-average impact and innovative strength.

Each ISG Provider Lens™ quadrant may include a service provider(s) who ISG believes has

a strong potential to move into the leader’s quadrant.

Provider Classifications (cont.)

Not In

This service provider or vendor was not included in this quadrant as ISG could not obtain enough information to position them. This omission does not imply that the service provider or vendor does not provide this service.

Introduction


88


SAP HANA® Cross-Quadrant Provider Listing 1 of 3

Introduction


S/4HANA BW/4HANA SAP Cloud Platform SAP HANA®Technology - Infrastructure

SAP HANA® Technology - Managed

Services

Accenture 4 Leader 4 Leader 4 Leader 4 Not in 4 Leader

Amazon Web Services 4 Not in 4 Not in 4 Not in 4 Leader 4 Not in

Atos 4 Product Challenger 4 Contender 4 Market Challenger 4 Leader 4 Rising Star

Capgemini 4 Leader 4 Leader 4 Leader 4 Product Challenger 4 Leader

Cognizant 4 Leader 4 Product Challenger 4 Contender 4 Product Challenger 4 Leader

Clarkson Consulting 4 Contender 4 Contender 4 Not in 4 Product Challenger 4 Product Challenger

Deloitte 4 Leader 4 Product Challenger 4 Leader 4 Not in 4 Product Challenger

DXC 4 Product Challenger 4 Product Challenger 4 Not in 4 Leader 4 Leader

EPAM 4 Contender 4 Contender 4 Contender 4 Not in 4 Not in

99





Services

Fujitsu 4 Contender 4 Contender 4 Product Challenger 4 Product Challenger 4 Product Challenger

Google 4 Not in 4 Not in 4 Not in 4 Rising Star 4 Not in

Hexaware 4 Contender 4 Not in 4 Rising Star 4 Not in 4 Not in

HCL 4 Leader 4 Leader 4 Leader 4 Not in 4 Product Challenger

IBM 4 Leader 4 Leader 4 Leader 4 Leader 4 Leader

Infosys 4 Leader 4 Leader 4 Leader 4 Contender 4 Product Challenger

ITC Infotech 4 Product Challenger 4 Market Challenger 4 Contender 4 Not in 4 Not in

KPIT 4 Leader 4 Rising Star 4 Contender 4 Not in 4 Contender

LTI 4 Product Challenger 4 Contender 4 Rising Star 4 Not in 4 Not in


1010





Services

Microsoft 4 Not in 4 Not in 4 Not in 4 Leader 4 Not in

Mindtree 4 Rising Star 4 Rising Star 4 Leader 4 Product Challenger 4 Market Challenger

Mphasis 4 Contender 4 Contender 4 Contender 4 Not in 4 Contender

NTT Communications 4 Rising Star 4 Product Challenger 4 Product Challenger 4 Leader 4 Leader

NTT DATA 4 Leader 4 Contender 4 Not in 4 Not in 4 Not in

Tech Mahindra 4 Market Challenger 4 Leader 4 Contender 4 Not in 4 Not in

Virtustream 4 Not in 4 Not in 4 Not in 4 Leader 4 Not in

Virtusa 4 Not in 4 Product Challenger 4 Not in 4 Contender 4 Leader

Wipro 4 Product Challenger 4 Leader 4 Product Challenger 4 Contender 4 Leader


SAP HANA® Services Quadrants

1212



SOCIAL ENTERPRISE NETWORK-ING SUITES

DefinitionBuilt upon SAP’s unique in-memory platform, SAP’s refreshed

Business Suite of services was launched as S4/HANA in 2015.

This significant update to SAP’s offering allows organizations to

manage products such as Supplier Relationship Management

(SRM), Customer Relationship Management (CRM) and Supply

Chain Management (SCM). Since the launch, many enterprise

customers entrenched within existing SAP services and complex

customizations have been weighing their options for ERP

migration in favor of S/4HANA. Business case adoption strategies

must include pricing, contracts, service compatibility and other

business benefits. SAP announced 2025 as the end-of-life date

for Business Suites powered by earlier versions of SAP HANA®,

fueling the need for HANA and S/4HANA migrations and provider

expertise. There are numerous highly skilled service providers

within the S/4HANA space.

S/4HANA

S/4HANA

Accenture

Cognizant

KPIT

IBMInfosys

Capgemini

NTT DATADeloitte

HCL

Mindtree

Atos

Wipro

Epam

ITC Infotech

MphasisHexaware

LTI

Fujitsu

Tech Mahindra

Clarkson Consulting

NTT Com DXC

Port

folio

Att

ract

iven

ess

Competitive Strength

Source: ISG Research 2018

ProductChallenger

ContenderMarket

Challenger

Leader

Rising Star

Low

Hig

hLo

w

High

SAP HANA® ServicesS/4HANA Quadrant

2018U.S.

1313



SOCIAL ENTERPRISE NETWORKING SUITES

Definition (cont.)The S4/HANA Provider Lens Quadrant Report examines providers that

supply support services to modify or develop new business processes

in transactional systems for HANA usage. Service providers in this

category must have in-depth processes, industry-specific knowledge

and understand customer-specific requirements.

Such tasks include the planning and design of business processes,

business models, procedure models, tooling, innovation and

proprietary solutions. We also evaluated SAP service providers that

have extensive SAP HANA® and S/4HANA development experience,

large, full-time equivalent (FTE) pools, centers of excellence (CoE),

certifications and compliance experience working with SAP applications.

SAP HANA® and S/4HANA service providers deliver planning concept

advisory, workshops, implementation, go-live support and application

management services. The service providers’ objectives are maximizing

the performance of the SAP service, providing certified expertise and

ensuring ongoing training, innovation and delivery.

Observations � Accenture, Deloitte and Capgemini continue their S/4HANA service

provider leadership. Their extremely mature and capable delivery

structures and advisory capabilities place them at the top of the

Leader category. Their long histories with SAP and leadership in SAP

implementations, managed services and supporting technologies help

them stand apart for their full-service offerings and innovation.

� IBM, Infosys, Cognizant, NTT DATA and HCL are all respected leaders

for SAP providing comprehensive service portfolios along with many

specialized resources with diverse SAP certifications.

� KPIT continues to grow in the U.S. market through a heavy focus on

innovative services including IoT, big data, automation and diagnostic

tools for the financial services industry and mergers and acquisitions as

well as detailed training and onboarding programs for new customers.

S/4HANA

S/4HANA

1414



SOCIAL ENTERPRISE NETWORKING SUITES

Observations (cont.) � NTT Communications is a Rising Star in the category. It has a

distinctive assortment of global network and infrastructure

services, combined with a newly acquired U.S. HANA services

provider, Secure24. The acquisition bolsters their U.S. SAP technical

capabilities and digital transformation services.

� Mindtree, a cloud-native service provider, is also a Rising Star for

its SAP partnership. Mindtree has considerable experience on SAP

product development, toolsets, HANA co-innovation with SAP and

public cloud services (AWS, Azure and Google).

S/4HANA

S/4HANA

1515




OverviewAccenture’s full-service capabilities are best fit for large enterprise customers that can expect to pay higher costs. Accenture is best suited for sizeable S/4HANA conversion projects and customers.

StrengthsStrong SAP S/4HANA Practice: SAP lists Accenture as one of its largest implementation partners with more than 47,000 SAP resources throughout the world. Accenture has close to 7,000 SAP FTEs in the U.S. Accenture also has more than 4,000 S/4HANA-trained consultants. In 2017, Accenture reported it had more than 100 SAP S/4HANA projects ongoing or completed and over 35 live.

Industry solutions with SAP for S/4HANA: Accenture is working side by side with SAP on Project F1 to develop industry solutions and go-to-market strategies for the SAP S4/HANA product. Accenture’s close collaboration on the S4/HANA product roadmap allows for unique insights within its customer advisement practice as well as first-mover opportunities.

Automation focus for customer engagements: Accenture is investing heavily in innovation and automation services to build on its digital transformation capabilities. The Accenture Intelligent Enterprise Platform (AIEP) combines a library of tools, estimators, business processes and automation to assist with S/4HANA conversions.

Accenture’s SAP practice includes S/4HANA roadmaps, implementation, optimization, advanced integration and operations models, test automation, process improvement, infrastructure support, upgrades and skill augmentation. In 2017, Accenture achieved double-digit growth in new bookings for newer areas such as SAP S/4HANA.

ACCENTURE

2018 ISG Provider Lens™ Leader

Accenture’s tight integration with SAP’s global partner community for SAP industry solutions and

its sheer number of customers, use cases, customer satisfaction reports and services make it a market

leader and great fit for S/4HANA migrations.

Caution

S/4HANA

1616




Capgemini has over 2,500 SAP resources in the US; however, much of its support capabilities come from outside the U.S. Customers may experience gaps, as functional skills are being developed and coordinated globally for local projects.

StrengthsSAP innovation focus: Capgemini’s cloud-first and DevOps-oriented strategy for infrastructure and cloud operations is evident in its SAP practice. Capgemini has built a leadership position in the market as a provider of services for SAP solutions with its industry-specific, pre-configured accelerators. Capgemini’s PATH solutions include leading innovative practices to address challenging and complex business requirements.

Alliances and partnerships: Capgemini has made considerable efforts to expand globally, with 40 owned or partner-owned data centers. Capgemini also has unique partnerships with hyperscale cloud providers to assist with S/4HANA implementations for enterprise customer engagements. The company is well positioned with public cloud providers including AWS, Azure, Virtustream and Google Cloud Platform (GCP). Capgemini established strategic relationships with public cloud partners to enable customer migration path options and services to S/4HANA.

Customer CoE: Capgemini has placed special emphasis on its customer Center of Excellence (Coe) in Houston to enable a factory approach to transformation projects. The center is supported by more than 100 FTEs.

Capgemini is a globally certified SAP partner and Pinnacle Award winner for numerous SAP services, including HANA operations services, and is the Customer Choice Partner of the Year – Large Enterprises in 2018. With more than 200,000 total employees, the company has over 10,000 FTEs supporting SAP globally and more than 2,500 based in the U.S. Capgemini has more than 50 U.S. S/4HANA customers. It forecasts it will increase to increase to over 100 in 2019. Capgemini covers all aspects of SAP HANA implementations, enabling customers to become more agile and responsive to upcoming changes from SAP.

Overview

Capgemini’s strategic approach towards hyperscale partners places it in a unique position to support

the next wave of SAP S/4HANA migrations to public cloud providers. Capgemini is also well aligned with

its cloud-first, DevOps teams and technology partners to offer innovative products offerings

from a single source.

CAPGEMINI

Caution

S/4HANA


1717




Overview

StrengthsBusiness case services for S/4HANA migration: Cognizant has developed a proprietary Value Extraction Framework that allows customers to create detailed business cases for S/4HANA implementation and define the return on investment (ROI) from S/4HANA.

S/4HANA focus on industry verticals: Cognizant’s dedication to industry verticals includes LifeCare (life sciences), MfgCare (manufacturing), ChemXpress (chemical) and UtillSe (utilities). The organization has developed industry-specific solutions for business outcomes, including proprietary tooling, scripts and software stacks.

Cognizant offers a full portfolio of SAP services in the U.S., including for S/4HANA. End-to-end offerings include assessment, proof of concept, migration and solution implementation. Cognizant operates more than 10 SAP delivery centers in the U.S. with over 1,600 FTEs that support SAP services centers and 380 marquee customers. Cognizant also has 6,000 FTEs that support SAP consulting and migration services for the United States and over 9,000 global consultants to execute large SAP HANA transformation programs. ISG estimates that Cognizant’s SAP services revenue was approximately $750 million.

Cognizant is recognized by SAP as a tier 1 global SI partner and maintains strong relationships with SAP, existing

customers and hardware and software partners, including Dell and Microsoft. Partner collaboration includes events

and joint development of go-to-market strategies and solutions. Look for the organization to continue its push

into additional verticals with partners to enhance its North American S/4HANA migration and consulting capabilities

for newer enterprise customers.

Cognizant improved its U.S. delivery capabilities with increased delivery centers and local support for its growing customer base. Transformation challenges to support internal growth are a work in progress. Enterprises should review partner solution offerings that best match their long-term S/4HANA requirements.

COGNIZANT

Caution

S/4HANA


1818




Overview

S/4HANA and analytics expertise: Deloitte’s analytics innovations for real-time, flexible business solutions are part of its core offerings for SAP S/4HANA Finance. Deloitte indicates it is part of the S/4HANA Finance product development effort for design and testing. In addition, Deloitte runs its own financial services business on SAP HANA.

Hyperscale focus: In February of 2018, Deloitte announced it acquired ATADATA, based in Atlanta. ATADATA assists companies with mapping and migration services for multiple hyperscale infrastructures, including Amazon Web Services (AWS), Google Cloud Platform (GCP), Oracle and VMware. Deloitte will utilize the ATADATA service to perform SAP migrations to AWS and GCP. Deloitte continues its ongoing collaboration with AWS for HANA services. The AWS cloud practice assigns 2,500 practitioners globally to assist customers with its S/4HANA implementations.

Deloitte’s award-winning SAP S/4HANA practice is part of its new digital core services. Recognized by SAP for its S/4HANA adoption capabilities, Deloitte’s S/4HANA business has more than 30 live S/4HANA clients, 40 S/4HANA roadmap and assessment projects and 80 S/4HANA implementations. Deloitte has 4,000 SAP FTEs in the U.S. On a global level, Deloitte indicates more than 16,000 practitioners within its network are dedicated to SAP solutions. Deloitte has served more than 3,500 clients with SAP-related services and specializes in implementation. The majority of Deloitte’s SAP business in the U.S. is with Fortune 500 enterprise clients. Deloitte has more than 90 U.S. locations and 244,000 global employees.

While Deloitte leads in S/4HANA adoption capabilities, according to select customers, Deloitte is challenged by resource allocation and project outcomes on S/4HANA implementation projects.

Deloitte’s strong emphasis on analytics, financial organizations and hyperscale services make it a good fit for large organizations seeking unique

transformation capabilities and industry knowledge. The SAP and Deloitte relationship spans decades.

Customers can trust Deloitte’s ongoing commitment to the product and service on their behalf.

DELOITTE

Strengths

Caution

S/4HANA


1919




Overview

StrengthsSAP partnership for SAP S/4HANA: HCL has engaged with SAP globally for reselling its iMRO solution. iMRO is SAP and HCL’s add-on for maintenance, repair and overhaul (MRO) operations. The service falls under SAP’s collective Enterprise Asset Management (SAP EAM) offerings for SAP S/4HANA.

Autonomics and orchestration tools for SAP: HCL’s DRYiCE autonomics and orchestration tools are a suite of services, products and platforms that leverage artificial intelligence (AI) technology, IT automation and robotic process automation (RPA). DRYiCE tools enable improved reference architecture, deep automation and process transformation to assist organizations that are migrating to S/4HANA to operate leaner, faster and cheaper for better business results.

Industry expertise: HCL has deep S/4HANA experience working with large and complex customers in the aerospace, defense, chemical, utilities and manufacturing industries. HCL’s largest HANA service is for a manufacturer with more than 200,000 employees. HCL has invested in industry-specific IP and accelerators certified by SAP and is leading the SAP Customer Engagement Initiative for Digital Supply Chain Segmentation Innovation for RCPG+Life Sciences. HCL is an S/4HANA MOVE partner and an S/4HANA beta-testing partner.

HCL’s Mode 1-2-3 strategies are key components to new growth areas and for guiding customers to innovative technology offerings from the organization. Strategies include Core Services (applications, infrastructure, BPO and engineering), Next Generation Services (digital and analytics, IoT, cloud-native, security and governance, risk and compliance, or GRC services) and Products and Platforms (external IP partnerships, organic industry IP and products, autonomics and orchestration products). HCL has five delivery centers supported by 2,500 U.S.-based SAP specialists. HCL also has a successful track record of implementing more than 1,500 SAP-enabled transformation programs for customers. SAP S/HANA services revenue for the U.S. was HCL’s leading revenue category in 2017.

Although strong in transformation and migration, HCL is weaker in SAP managed services. HCL is investing in additional delivery centers to provide local resources to complement its offshore teams to help improve its managed service capabilities.

HCL’s participation on SAP’s Partner Advisory Council for Innovation, along with its award-winning

services, large number of SAP customers and strong base of certified resources globally keep it within the Leader category for global and U.S. SAP

S/4HANA implementations.

HCL TECHNOLOGIES

Caution

S/4HANA


2020




Overview

StrengthsSAP model company framework: Building on the 2016 IBM SAP Digital Transformation Partnership announcement, IBM and SAP developed a partnership around IMPACT and Model Company. IMPACT industry solutions enable S4/HANA implementation accelerators, best practices, preconfigured solutions and automated testing. Industry solutions developed under the transformation alliance program include energy and utilities, retail and consumer packaged goods, and manufacturing.

SAP partner excellence: IBM is recognized by SAP for partner capabilities including S/4HANA migration assessments, digital transformation and management services. IBM is among a limited number of service providers capable of offering all of SAP’s certified solutions with its North American delivery teams. SAP honored IBM as a 2017 finalist for SAP S/4HANA Partner of the Year – Large Enterprise Companies and with the 2016 Partner Excellence Award for S/4HANA.

With a long working history, IBM and SAP have developed best practices for industry-specific solutions, migration roadmaps and reference architectures to speed the adoption and impact of S/4HANA services. As one of the largest SAP practices globally, IBM has more than 37,000 FTEs involved with SAP clients, projects and technologies. Approximately 90 percent of IBM’s global SAP FTEs are certified by SAP. IBM operates 25 SAP-certified cloud data centers and three main SAP service centers in North America. IBM also operates 27 additional SAP data centers globally.

IBM is now challenged to continuously innovate and transform its large and historic managed customer base into cloud-enabled SAP services. Current initiatives include tighter integration with compute services within IBM’s cloud (SoftLayer) infrastructure and development of new enterprise-based programs to speed the transformation.

As the organization continues to transform, look for IBM to expand its existing SAP alliance and Model

Company Framework for additional industries, enterprise customers and innovation opportunities.

IBM is positioned well to assist its large S/4HANA customer base with complex migration capabilities, impact assessments, tooling and accelerators as the

2025 HANA deadline approaches.

IBM

Caution

S/4HANA


2121




Overview

Unique S/4HANA proprietary solutions: Infosys has developed more than 45 proprietary solutions to accelerate HANA assessments and end-to-end implementations. Proprietary solutions include Infosys Catalyst, a preconfigured S/4HANA solution for the CPG, automotive, pharmaceutical, high-tech and chemical industries to accelerate business blueprints and deployments; Infosys HANA CMO to automate impact assessment, code remediation and code optimization for migration and conversion; S/4 Assist to accelerate process and technical impact assessment and PANAYA for upgrade assessment and testing acceleration.

Centers of Excellence: Infosys continues to invest in its SAP HANA Centers of Excellence (CoE) and labs (Dallas, Palo Alto and Pittsburgh) to develop innovative industry-specific solutions, proofs of concept and product demonstrations. The CoEs also play a critical role in accelerating return on investment (ROI) for clients.

Increased partner focus: Infosys has expanded its partner relationships with increased activity with SAP, Microsoft, AWS and Suse. Infosys and SAP are conducting global go-to-market activities, including joint transformation workshops on the Infosys S/4HANA Adoption Framework (ISAF).

Infosys has more than 15 U.S. delivery centers focused on SAP-related services. The company also has more than 2,700 FTEs that provide SAP services at the U.S. delivery centers and 7,500 FTEs working on SAP-related services within the U.S. Worldwide. Infosys has over 200,000 employees, 82 global sales and marketing offices and 123 development centers. The majority of Infosys customers are global multi-nationals with U.S. operations. Infosys serves more than 400 SAP customers in the over $2 billion annual revenue category. Infosys has a long history of large enterprise SAP deployments and management.

Infosys made investments in its U.S. partnerships for SAP services to shore up gaps in its go-to-market strategy.

Infosys services many large organizations with global operations. Infosys is a good fit for companies

requiring a provider with deep expertise and long historical knowledge with many of SAP’s diverse

applications, especially clients with large S/4HANA transformation requirements.

INFOSYS

Strengths

Caution

S/4HANA


2222




Overview

StrengthsTools and services for the financial industry: KPIT has developed its S/4HANA toolkit, including autocode replacement, guided editing, autocode commenting, code inspector and reporting. These tools help to massively reduce S/4HANA migration effort and cost. In addition to the toolkit, KPIT brings expertise in SAP S/4HANA Finance and Central Finance with its financial migration CookBook, HANAtization Tools and Accelerators.

Helping companies with M&A challenges: KPIT invested $1.5 million in proprietary toolkits and IP, including SmartAMS (automation for managed services) and StratosM&A (for data migration in M&A scenarios). StratosM&A centers on merger and acquisition challenges for organizations that are preparing to integrate S/4HANA platforms. StratosM&A includes data manager tools for data harmonization, cleansing and migration. KPIT is also increasing its M&A integration platform expertise to include methodology and approaches to align with product launches, financial closings and organizational structures.

KPIT continues to increase its S/4HANA digital transformation capabilities. The organization has HANA leadership in S/4HANA migrations, big data, IoT, Leonardo, BW/4HANA, SuccessFactors HCM and SAP Hybris. With over 20 years of SAP industry experience, KPIT has more than 2,000 SAP Consultants, 18 certified SAP solutions, four delivery centers and SAP Gold Partner certification. KPIT provides S/4HANA services on private client infrastructure, SAP private cloud infrastructure and selective partner infrastructure. With more than 100 U.S.-based SAP customers, KPIT is focused on providing value to select target industries.

The majority of KPIT’s SAP revenue comes from S/4HANA transformation and migration areas. While highly skilled in these core areas, enterprises looking for one-stop capabilities from KPIT may be cautioned. KPIT’s target industry focus is highly niche-oriented and continues to expand.

KPIT is a good fit for clients with 5,000 to 75,000 employees that are looking for a U.S.-focused

provider to assist with financial migrations and M&A activities. Its unique set of innovations, tools, knowledge and solutions set it apart

as a go-to provider.

Caution

S/4HANA

KPIT


2323




Overview

StrengthsStrong S/4HANA transformation focus: NTT DATA has considerable experience in guiding the customer transformation. Its SAP HANA strategy has three focus areas to guide the customer transformation. These include: 1) Transform the Core, which focuses on enterprise architecture, co-innovation, analytics and visualization; 2) Enable Innovation, which features tools and accelerators for HANA initiatives (Uptimizer, Hanalyst); 3) Preparation for future business models, featuring productized cloud solutions, integrated solutions and industry templates.

Mid-market enterprise expertise: NTT DATA has considerable experience implementing end-to-end SAP services for the entire S/4HANA application lifecycle. NTT DATA also has substantial global delivery capabilities and a network of more than 250 data centers plus additional partnerships to further expand its mid-market transformation capabilities.

SAP S/4HANA leadership: NTT DATA was presented the 2017 SAP Pinnacle award for SAP S/4HANA Partner of the Year – Small and Midsize Companies and the SAP S/4 HANA Adoption Partner of the Year. NTT DATA has 11 industry solutions certified for S/4 HANA. SAP recently announced that NTT will be included in its “Leonardo Partner Medallion Initiative.”

NTT DATA provides a large category of HANA services for global enterprises and mid-market organizations. NTT DATA services enterprise clients primarily in North America, EMEA and the Asia Pacific with a growing presence in Latin America. Through its ITelligence acquisition, NTT has more than 200 HANA client engagements completed or in progress. NTT DATA has more than 12,000 practitioners supporting SAP services globally and 3,150 FTEs that support U.S.-based customers. U.S. delivery centers are located in Cincinnati, OH, Chicago, IL, Plano, TX, Princeton, NJ, Palo Alto, CA and San Jose, CA.

NTT DATA is heavily focused on SAP services that rely on its private cloud and data center services. While NTT DATA has strategic relationships with hyperscale providers, enterprises seeking SAP transformation advisory and services on public cloud should review customer case studies to evaluate NTT DATA’s solutions.

NTT DATA is well matched for global and midsized enterprises that require global SAP capabilities,

network and data centers all from a single provider. NTT DATA and its family of companies are positively

positioned to continue growing the SAP S/4HANA practice, tooling and transformational services.

NTT DATA

Caution

S/4HANA


2424




Overview

StrengthsHyperscale collaboration: As an SAP Lighthouse Partner with a history of innovative SAP development, Mindtree works with hyperscale providers to supply consulting services for SAP infrastructure product development, tuning and configuration. Mindtree’s S/4HANA offerings are hosted completely on third-party public cloud infrastructures including AWS, Azure, Google, Virtustream and SAP. Mindtree’s cloud-native approach to hosting no infrastructure allows the organization to focus on SAP-related migration tools, security processes, customer delivery and management.

SAP public cloud migration services: Mindtree has improved its migration services and offerings to increase flexibility and migration methodologies. Mindtree offers migrations from on-premise infrastructure to the hyperscale cloud vendors of choice. Mindtree’s advanced tooling (MWatch) and framework offerings assist organizations with migration speed, monitoring and transformation.

S/4HANA business case and roadmap services: Mindtree has enhanced its S/4HANA roadmap and business case services using in-house IP along with strategic partner tools to zoom-in on pain points for S/4HANA implementations.

S/4HANA support innovation: Mindtree uses its unique machine learning (ML) application service, part of their proprietary ATLAS Toolkit to intelligently route support tickets or suggest known fixes learned from previous SAP issues.

Mindtree’s U.S. SAP services continued their growth path in 2017. Mindtree’s SAP practice operates under its Bluefin Solutions brand, with 1,700 FTEs dedicated to SAP services globally. Mindtree’s SAP focus is on its Intelligent ERP digital core offerings, including S/4HANA transactional core, BW/4HANA analytics core and big data services. With Mindtree’s innovative approach to emerging technologies, it is focused on SAP Leonardo offerings and industry-specific accelerators for CPG, retail and manufacturing.

In comparison to larger SAP providers, Mindtree has limited capability for enterprises that require full service in conjunction with S/4HANA migrations. Mindtree’s main focus is on analytics, ERP consulting and SAP HANA deployments.

Mindtree is a strong match for organizations looking for a midsize organization with considerable experience on SAP product development, innovation and public cloud services. Mindtree provides extreme flexibility, toolsets and managed service capabilities

for a partnership-based approach to client engagements.

RISING STAR: MINDTREE

Caution

Rising Star: S/4HANA

2018 ISG Provider Lens™ Rising Star

2525




Overview

StrengthsStrong U.S. SAP capabilities: NTT Communications announced in April of 2018 the acquisition of Detroit-based Secure24. The acquisition strengthens NTT Communications’ SAP technical capabilities and digital transformation services. Secure24 adds more than 200 customers, four centers, three SAP certifications plus application expertise, security services and compliance support to NTT Communications’ existing SAP offerings, certifications and employees.

Global infrastructure synergies: With approximately 400,00 square meters, of data center space globally and four SAP-enabled data centers in North America, NTT Communications provides clients with a complete array of SAP options that include S/4HANA migration and optimization. In April of 2018, NTT Communications announced the NTT cloud, which is an umbrella brand describing the breadth and depth of the NTT Group’s solutions. The combined services and technology partners will speed development and capabilities for customers seeking fully hosted S/4HANA offerings.

Native S/4HANA monitoring: As part of its S/4HANA offerings, NTT Communications provides integrated

monitoring and automation with its infrastructure for SAP HANA® database and application stacks.

NTT Communications is one of the largest telecommunications companies globally and is a wholly owned subsidiary of Nippon Telegraph and Telephone. NTT Communications companies are comprised of more than 30 organizations operating in the Americas, APAC and EMEA. The complex collection of organizations offers global IT infrastructure, data center services, cloud services, high capacity networks and interconnection services. NTT Communications has more than 4,600 SAP FTEs globally, with over 600 supporting its U.S. SAP services.

NTT Communications is strong fit for global midsize enterprises seeking combined infrastructure, networks, cloud services and security. Companies may experience product delivery complexities for services contracted and delivered from NTT Communications’ sister company network.

With the newly acquired Secure24 and NTT cloud formulation, NTT Communications has bolstered its capabilities in the North American market. NTT has

a long history of infrastructure and network services for global, multi-national organizations, hyperscale providers and continues to increase and harmonize

its U.S. SAP service offerings.

RISING STAR: NTT COMMUNICATIONS

Caution

Rising Star: S/4HANA

2018 ISG Provider Lens™ Rising Star

Methodology

Methodology



2727

The research study “ISG Provider Lens™ 2018 SAP HANA®” Quadrant Report

analyzes the relevant software vendors/service providers in the U.S. market,

based on a multi-phased research and analysis process, and positions these

providers based on the ISG Research methodology. The study was divided into

the following steps:

1. Definition of the SAP HANA® target market

2. Use of questionnaire-based surveys of service providers/vendor across all

trend topics

3. Interactive discussions with service providers/vendors on

capabilities and use cases

4. Leverage ISG’s internal databases and advisor knowledge and experience

(wherever applicable)

5. Detailed analysis and evaluation of services and service documentation based

on the facts and figures received from providers and other sources.

6. Use of the following key evaluation criteria:

− Strategy & vision

− Technology expertise

− Scale of operations

− Growth momentum

− Compliance & security

− Breadth of portfolio of services

− Partnership strength

− Alignment with industry trends

− Revenue

− Industry expertise

− Geographic footprint

− Pricing models

− Marketing strength

− Innovation potential

METHODOLOGY



Douglas Pollei is part of the ISG Provider Lens team with responsibilities for research and technology advisory services. He has previous senior management and vice president experience with a background in alliances, business development, corporate decisions and governance, as well as experience managing cross-functional international teams, external partner relationships, P&L and budgets. Douglas has a strong consultative background in cloud services and a focus on international enterprises. He was instrumental in driving strategic planning to optimize new business initiatives, product development and collaborative partnerships.

Douglas Pollei, AuthorLead Analyst

Authors and Editors

Jan Erik Aase is a director and principal analyst for ISG. He has more than 35 years of collective experience as an enterprise client, a services provider, an ISG advisor and analyst. Jan Erik has overall accountability for the ISG Provider Lens™ reports, including both the buyer-centric archetype reports and the worldwide quadrant reports focused on provider strengths and portfolio attractiveness. He sets the research agenda and ensures the quality and consistency of the Provider Lens™ team.

Jan Erik Aase, EditorDirector

ISG (Information Services Group) (NASDAQ: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.

ISG Provider Lens™ | Quadrant ReportJune 2018Proprietary and Confidential ISG Confidential. © 2018 Information Services Group, Inc. All Rights Reserved

Documents

SAP HANA Services A research report comparing provider