Public Cloud – Solutions & Services comparing provider

Public Cloud – Solutions & Services France 2020

November 2020

QuadrantReport

A research report comparing provider strengths, challenges and competitive differentiators

Customized report courtesy of:

Section Name

22© 2020 Information Services Group, Inc. All Rights Reserved.

ISG Provider Lens™ delivers leading-edge and actionable research studies, reports

and consulting services focused on technology and service providers’ strengths and

weaknesses and how they are positioned relative to their peers in the market. These

reports provide influential insights accessed by our large pool of advisors who are

actively advising outsourcing deals as well as large numbers of ISG enterprise clients

who are potential outsourcers.

For more information about our studies, please email [email protected],

call +49 (0) 561-50697537, or visit ISG Provider Lens™ under ISG Provider Lens™.

ISG Research™ provides subscription research, advisory consulting and executive

event services focused on market trends and disruptive technologies driving change

in business computing. ISG Research™ delivers guidance that helps businesses

accelerate growth and create more value.

For more information about ISG Research™ subscriptions, please email [email protected], call +49 (0) 561-50697537 or visit research.isg-one.com.

Information Services Group Inc. is solely responsible for the content of this report.

Unless otherwise cited, all content, including illustrations, research, conclusions,

assertions and positions contained in this report were developed by, and are the sole

property of Information Services Group Inc.

The research and analysis presented in this report includes research from the ISG

Provider Lens™ program, ongoing ISG Research programs, interviews with ISG advisors,

briefings with services providers and analysis of publicly available market information

from multiple sources. The data collected for this report represents information that

ISG believes to be current as of August 2020, for providers who actively participated as

well as for providers who did not. ISG recognizes that many mergers and acquisitions

have taken place since that time, but those changes are not reflected in this report.

All revenue references are in U.S. dollars ($US) unless noted.

The lead author for this report is Pedro Luís Bicudo Maschio. The editor is Grant Gross.

The research analyst is Prakash N and the data analyst is Vijaykumar Goud. The enter-

prise context and global summary analyst in Prakash N. The quality and consistency

advisors are Richard Chang and Rajib Datta.

About this Report

ISG Provider Lens™ Quadrant Report | November 2020

mailto:ISGLens%40isg-one.com?subject=

http://www.isg-one.com/research/research-detail-page/isg-provider-lens

mailto:contact%40isg-one.com?subject=

http://research.isg-one.com/

© 2020 Information Services Group, Inc. All rights reserved. Reproduction of this publication in any form without prior permission is strictly prohibited. Information contained in this report is based on the best available and reliable resources. Opinions expressed in this report reflect ISG’s judgment at the time of this report and are subject to change without notice. ISG has no liability for omissions, errors or completeness of information in this report. ISG Research™ and ISG Provider Lens™ are trademarks of Information Services Group, Inc.

1 Executive Summary

4 Introduction

14 Consulting and Transformation Services for Large Accounts

20 Consulting and Transformation Services for the Midmarket

26 Governance, Risk and Compliance Services

30 Managed Public Cloud Services for Large Accounts

37 Managed Public Cloud Services for the Midmarket

42 SAP HANA Infrastructure Services

46 Hyperscale Infrastructure and Platform Services

50 Methodology

Section Name

© 2020 Information Services Group, Inc. All Rights Reserved.

11

ISG Provider Lens™ Quadrant Report | November 2020 Section Name

1111

Executive Summary

instrumental. These partners also helped contain the rapid increase in cyberattacks

targeting governments and hospitals. The pandemic triggered an accelerated move to the

cloud that may close France’s cloud adoption gap.

Consulting and Transformation

The rapidly increasing demand for cloud transformation, pushed by the COVID-19

pandemic, has triggered enterprise companies’ interest in moving larger workloads to the

cloud, including essential public services and core business applications. This movement

also triggered concerns regarding data privacy location and intellectual property

protection.

Consulting and transformation service providers that excel in automating the move of

large workloads to the cloud are now getting more attention from French companies.

Major concerns include privacy data protection for GDRP compliance, multi-cloud

arrangements and cost management. The trend is to modernize legacy applications and

deploy infrastructure automation to enable secure DevOps and containers supporting an

Agile development organization.

EXECUTIVE SUMMARYFrance is the third-largest European economy and the seventh-largest in the world, with a

GDP of $2.8 trillion. Its robust economy has suffered the impacts of the COVID-19 pandemic

that has hit France harder than other countries in Europe because of the lock-down of

the government during the pandemic. Government spending accounts for 56 percent of

France’s GDP in a typical year.

Companies participating in this study, the public cloud service partners, have reported

that cloud adoption in France has been slower than in the Americas and other countries

in Europe. The information collected for this study about cloud service revenue per

country confirms the general market perception that the French cloud market is smaller

than expected for such a large economy. The media in general speculates about French

restrictions that include security concerns, privacy regulations, the small number of cloud

data centers in the country and cultural issues. However, the reasoning could be much

simpler: French enterprises had no business reason to embrace the cloud until COVID-19

outbreak imposed social distancing and created a reason to move to the cloud.

As in other countries, the pandemic pushed cloud consumption. Some providers have

reported up to a 40 percent increase in demand for certain industry verticals. In addition,

cloud resources had to be provisioned to support essential government services and

healthcare. The cloud scalability and automation provided by cloud service partners were


22

ISG Provider Lens™ Quadrant Report | Juli 2019

22


ISG Provider Lens™ Quadrant Report | November 2020 Executive Summary

Governance, Risk and Compliance

Privacy concerns and GDPR do not restrict cloud adoption. However, wrong configurations

and a lack of tools can expose companies to risk and non-compliance. GRC services are

emerging to help companies make better use of cloud resources. What providers told

ISG for this study is that they find different levels of client maturity. Many companies

deploy cloud services trusting that the service providers or hyperscalers are responsible

for compliance. Only mature organizations understand that compliance is the sole

responsibility of the client using the cloud.

Managed Public Cloud Services

For client companies operating in the cloud, few enterprises have migrated everything to

the cloud. Most service providers describe their clients as gradually moving one system

(workload) after the other in a paced migration, rather than taking a big-bang approach.

In France, as well as in other countries, leading enterprises are starting to move their core

applications to the cloud.

When it comes to diversity of providers, this study finds Indian service companies are

struggling to grow in France. In the seven quadrants of this study, 28 percent of the

participants are French companies and 46 percent of the Leaders are French. There

is no distinction in terms of technologies. French or international providers have

the automation tools required to provide world-class services. With the exception of

Accenture and IBM, foreign companies have a small number of offices in France.

There is an increasing demand for application modernization and the support of cloud-

native applications. Service providers guide clients in choosing public cloud tools to build

automated CI/CD pipelines that are essential to scale Agile development. Consequently,

container management is also on the rise.

Most service providers have implemented AIOps (artificial intelligence to improve

operations automation) using machine learning to identify recurrent issues and services

requests in order to select candidates for automation. AIOps can now reduce up to 70

percent of manual tasks. Last year, the same providers reported up to 50 percent task

reduction. However, we are referring to best-case scenarios, not averages. AIOps is rapidly

becoming commonplace.

SAP Hana Infrastructure Services

Moving SAP to the public cloud has been a hot topic throughout 2019 and 2020. Clients

can benefit from the lower cost of infrastructure while freeing capital to invest in their

business. SAP demands costly hardware to compete with other business investment

priorities. However, the investment versus rent decision happens in only two occasions:

when legacy hardware has reached its end-of-life, typically five years after the acquisition,

or when the client decides to upgrade the ERP version, which typically requires hardware

upgrades. One of these two reasons triggers the decision to migrate the ERP to the cloud.

Not surprisingly, SAP, AWS, Microsoft and Google want to shorten the clients’ decision

cycle.

Executive Summary

Service partners report that hyperscalers can provide incentives to accelerate SAP move to

the cloud in certain cases. With incentives, clients can migrate their SAP applications to the

cloud without any upfront fee, making it a compelling case in times of economic turmoil

experienced in 2020.

Hyperscale Infrastructure and Platform Services

Antitrust policies and data privacy concerns surface the discussions around cloud

sovereignty that drove the creation in 2019 of a consortium of European countries, the

GAIA-X initiative. In September 2020, the GAIA-X initiative announced the official signing

of incorporation papers for GAIA-X AISBL (association internationale sans but lucratif), a

nonprofit association that will drive the GAIA-X Initiative. The 22 founding members signed

the documents in Brussels for securing funding and commitment from members to fulfill

the initiative’s vision for Europe.

According to the announcement, “the creation of digital ecosystems requires building trust

and interoperability across all cloud users and providers.” However, the hyperscalers have

already built their ecosystems in Europe, including hundreds of local service providers that

sell, install, and manage European companies’ data in public clouds that reside in-country.

No data is going outside Europe. The trust exists and data sovereignty is under control.

The GAIA-X initiative represents the economic interest of a few companies. If it succeeds,

French enterprises will end up paying more for local cloud providers, negatively impacting

their digital competitiveness globally. In the short term, however, GAIA-X imposes no

threats to global hyperscalers.



33


44


Einleitung

Definition The growth in public cloud adoption among enterprises and the maturity

of the cloud industry are creating a major impact on both enterprises

and IT service providers and on business models, requiring increased

acceptance of digital initiatives and creating risks of obsolescence.

Considering the widespread adoption of the as-a-service model,

enterprises need to continuously evaluate cloud services and IT providers

globally.

Introduction

Governance, Risk and Compliance Services

Public Cloud – Solutions and Services 2020

Consulting and Transformation Services for Large Accounts

Source: ISG 2020

Consulting and Transformation Services for the Midmarket

Managed Public Cloud Services forLarge Accounts

Managed Public Cloud Services forthe Midmarket

Simplified illustration

Hyperscale Infrastructure and Platform ServicesSAP HANA Infrastructure Services


55

Definition (cont.)

ISG reports that the strong demand for digital transformation is driving global

contracts for cloud products and services, including infrastructure as a service (IaaS)

and platform as a service (PaaS). According to the latest 1Q20 ISG Index™, the global

market has grown 7 percent in combined market annual contract value (ACV) since

Q4 2019, to reach its current value of $14.8 billion. In the same period, as-a-service

ACV has increased by 11 percent to reach $7.9 billion. Also, the IaaS market grew 18

percent to $5.9 billion and the SaaS market dropped by 4 percent to $2 billion. The

growth in numbers in the as-a-service area indicates the shift to and preference for

IntroductionISG Provider Lens™ Quadrant Report | November 2020

digital technologies to reduce costs, increase productivity, improve responsiveness to business

requirements, improve service to end users and ultimately drive innovation.

As part of this quadrant study, ISG is introducing the following seven quadrants on public cloud

solutions and services.

Consulting and Transformation Services for Large Accounts: This quadrant includes service

providers that partner with public cloud hyperscalers to design a business case to move to the

cloud, assessing the migration workload and building a transformation roadmap. For transferring

workloads to the cloud, these service providers offer cloud architecture design, migration and

integration services. Large accounts include providers that focus on large clients, usually support-

ing more than 5,000 users for enterprises with more than $1 billion in annual revenue.

Consulting and Transformation Services for the Midmarket: Service providers in this quadrant

partner with public cloud hyperscalers to design a business case to move to the cloud, assessing

the migration workload and building a transformation roadmap. For transferring workloads to the

cloud, these service providers offer cloud architecture design, migration and integration services.

The midmarket includes service providers that focus on midsized enterprise clients. Typical client

Scope of the Study


66

Definition (cont.)

revenue is under $1 billion annually or their user base is under 5,000 users. Service

providers in this quadrant usually support a large IaaS workload distributed over a

broad client base.

Governance, Risk and Compliance Services: This quadrant assesses consulting firms

that offer various frameworks, policies, processes and functions to ensure enterprise

cloud workloads are run in secure and compliant environments, regardless of their

location.

Managed Public Cloud Services for Large Accounts: In this quadrant, we evaluate

managed service providers (MSPs) that operate the public cloud for their clients.

Services include provisioning, monitoring and operations of IaaS and PaaS solutions.

Managed Public Cloud Services for Large Accounts includes MSPs that focus on large

clients, usually supporting more than 5,000 users for enterprises with more than $1

billion in annual revenue.

Managed Public Cloud Services for the Midmarket: Managed service providers in

this quadrant operate the public cloud for their clients. Services include provisioning,

monitoring and operations of IaaS and PaaS solutions. Managed Public Cloud Services

IntroductionISG Provider Lens™ Quadrant Report | November 2020

for the Midmarket includes MSPs that focus on midsized enterprise clients. Typical client revenue

is under $1 billion annually or their user base is under 5,000 users. Service providers in this

quadrant usually support a large IaaS workload distributed over a broad client base.

SAP HANA Infrastructure Services: In this quadrant, we examine cloud infrastructures best

suited to host the SAP software portfolio, with emphasis on SAP S/4HANA workloads and large-

scale HANA databases. Participating vendors offer infrastructure-as-a-service (hyperscale IaaS),

including infrastructure operations, facilities, provisioning and scaling capacity, on a pay-as-you-go

model.

Hyperscale Infrastructure and Platform Services: This quadrant covers public cloud providers

of IaaS, including computing services (virtual machines), storage and network with access security.

These vendors also offer PaaS, such as serverless computing, database as a service, microservices

for low-code/no-code platforms, AI/ML services, cognitive computing, document storage, and

ready-to-use, third-party applications marketplaces.


77

ISG Provider Lens™ Quadrant Report | November 2020 Introduction

The ISG Provider Lens™ quadrants were created using an evaluation matrix containing four segments, where the providers are positioned accordingly.

Provider Classifications

Leader

The "Leaders" among the vendors/

providers have a highly attractive

product and service offering and a

very strong market and competitive

position; they fulfill all requirements

for successful market cultivation.

They can be regarded as opinion

leaders, providing strategic impulses

to the market. They also ensure

innovative strength and stability.

Product Challenger

The "Product Challengers" offer a

product and service portfolio that

provides an above-average cover-

age of corporate requirements, but

are not able to provide the same

resources and strengths as the

Leaders regarding the individual

market cultivation categories. Often,

this is due to the respective vendor’s

size or their weak footprint within

the respective target segment.

Market Challenger

"Market Challengers" are also

very competitive, but there is still

significant portfolio potential and

they clearly lag behind the Leaders.

Often, the Market Challengers

are established vendors that

are somewhat slow to address

new trends, due to their size and

company structure, and therefore

have some potential to optimize

their portfolio and increase their

attractiveness.

Contender

"Contenders" are still lacking mature

products and services or sufficient

depth and breadth of their offering,

while also showing some strengths

and improvement potentials in their

market cultivation efforts. These

vendors are often generalists or niche

players.


88


Each ISG Provider Lens™ quadrant may include a service provider(s) who ISG believes has a strong potential to move into the leader’s quadrant.

Provider Classifications (cont.)

Rising Star

"Rising Stars" are usually Product Challengers with high future potential. Companies that receive the Rising Star award have a promis ing portfolio, including the required roadmap and an adequate focus on key market trends and customer requirements. Rising Stars also have excellent management and understanding of the local market. This award is only given to vendors or service providers that have made ex treme progress towards their goals within the last 12 months and are on a good way to reach the leader quadrant within the next 12 to 24 months, due to their above-average impact and innovative strength.

Not In

This service provider or vendor was not included in this quadrant as ISG could not obtain enough information to position them. This omission does not imply that the service provider or vendor does not provide this service. In dependence of the market ISG positions providers according to their business sweet spot, which can be the related midmarket or large accounts quadrant.


99


Public Cloud – Solutions & Services - Quadrant Provider Listing 1 of 3

Introduction

Consulting and Transformational

Services for Large Accounts


Services for Midmarket


Managed Public Cloud Services for

Large Accounts

Managed Public Cloud Services for Midmarket

SAP HANA Infrastructure Services


Accenture 4 Leader 4 Not in 4 Leader 4 Leader 4 Not in 4 Not in 4 Not in

Alibaba 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender

Atos 4 Leader 4 Not in 4 Market Challenger 4 Leader 4 Not in 4 Product Challenger 4 Not in

AWS 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

Axians 4 Contender 4 Not in 4 Contender 4 Contender 4 Not in 4 Not in 4 Not in

Be-Cloud 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Birlasoft 4 Not in 4 Contender 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in

Capgemini 4 Leader 4 Not in 4 Leader 4 Leader 4 Not in 4 Product Challenger 4 Not in

CGI 4 Product Challenger 4 Not in 4 Contender 4 Product Challenger 4 Not in 4 Not in 4 Not in

Claranet 4 Not in 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

Cloud Temple 4 Not in 4 Contender 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

Cloudreach 4 Not in 4 Rising Star 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

Cognizant 4 Product Challenger 4 Not in 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in 4 Not in

Crayon 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Deloitte 4 Product Challenger 4 Not in 4 Leader 4 Product Challenger 4 Not in 4 Not in 4 Not in


1010









Large Accounts




Devoteam Revolve 4 Not in 4 Leader 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

DXC 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in

Edifixio 4 Not in 4 Leader 4 Not in 4 Not in 4 Rising Star 4 Not in 4 Not in

EY 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in 4 Not in

Fujitsu 4 Contender 4 Not in 4 Not in 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in

Google 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

HCL 4 Rising Star 4 Not in 4 Not in 4 Rising Star 4 Not in 4 Not in 4 Not in

Henson Group 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

IBM 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Product Challenger 4 Product Challenger

KPMG 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

LINKBYNET 4 Not in 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

LTI 4 Product Challenger 4 Not in 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in 4 Not in

Microsoft 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

Neurones IT 4 Not in 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

NTT 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in


1111









Large Accounts




Orange Business Services

4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in

Oracle 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger

OVHcloud 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender 4 Rising Star

oXya 4 Not in 4 Rising Star 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

PwC 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in 4 Not in

Reply 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

SAP 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger 4 Not in

SoftwareONE 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Sopra Steria 4 Leader 4 Leader 4 Market Challenger 4 Leader 4 Leader 4 Not in 4 Not in

Stack Labs 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

TCS 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

Tech Mahindra 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in

T-Systems 4 Not in 4 Leader 4 Not in 4 Not in 4 Market Challenger 4 Product Challenger 4 Not in

Unisys 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

Wipro 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

Public Cloud – Solutions & Services Quadrants

1313

Executive Summary

sovereignty requirements for enterprises in France have been increasing as cloud adoption has become mainstream in recent years.

ISG sees that enterprises are leveraging the consulting and transformation service providers' expertise to redesign their architecture to operate in cloud-native environments and are willing to invest in their cloud journey.

IT leaders should read this report to better understand the relative strengths and weaknesses of consulting and transformation service providers, as well as to help them lead the digital transformation drive in their enterprises.

Software development and technology leaders should read this report to understand the positioning of consulting and transformation service providers, learn how those providers’ offerings can impact an enterprise’s ongoing transformation initiatives, and discover the benefits they can achieve by moving to the cloud.

Sourcing, procurement, and vendor management professionals should read this report to develop a better sense of the current landscape of consulting and transformation service providers in France.

ENTERPRISE CONTEXTConsulting and Transformation Services – Large Accounts This quadrant is relevant to large enterprises in France that are evaluating consulting and transformation service providers. In this quadrant report, ISG lays out the current market positioning of these service providers in France and how they can address key challenges in large enterprises’ migration journeys to the public cloud environment.

Enterprises have been reluctant to migrate to the public cloud owing to difficulties such as assessing the workloads, change management, a shortage of talented specialists or skill gaps, data privacy, and uncertainties about integration of existing infrastructure. In 2020, however, the urge to move workloads to the public cloud has become more pressing than ever and many enterprises are accelerating their digital transformation. This report can help with choosing the right provider to overcome the challenges and address the difficulties mentioned.

For enterprises, the benefits of working with consulting and transformation service providers include experienced workload assessment, transformation roadmaps, advisory on workload migration, re-architecture of legacy applications and integration of automation capabilities.

Enterprises in France have begun to exit mainframe systems and migrate larger workloads to the cloud. These enterprises are working with service providers that engage end-to-end transformation from cloud advisory to management of systems in the cloud. Data




1414


SOCIAL ENTERPRISE NETWORKING DefinitionPublic cloud enables enterprises to achieve agility and scalability without investing in their own infrastructure, thus making it an integral aspect of digital transformation. Consulting and transformation service providers partner with public cloud providers to manage customer-specific complexities of adopting and deploying public cloud solutions. Their services typically include the following:

� Consulting services: Designing a business case for the cloud;

assessing the workload for migration; building a transformation

roadmap, which includes addressing risk and compliance

issues; and advising on migrating applications from the existing

environment to that of a public cloud provider.

� Transformation services: Designing and building the cloud

architecture/environments, migrating and integrating applications,

and optimizing the architecture to harness cloud-computing

features and benefits.

CONSULTING AND TRANSFORMATION SERVICES FOR LARGE ACCOUNTS

Managed Services for Midmarket


1515


For this quadrant, we exclude the creation of private clouds because

they are covered in a separate study on Next-Gen Private/Hybrid Cloud

Data Center Service and Solution Providers. Accordingly, the Public

Cloud Consulting and Transformation Services quadrant encompasses

the adoption of public cloud services and their integration with

on-premises environments, which can include private clouds.

The large accounts segment includes service providers that focus on

large clients, usually supporting more than 5,000 users for enterprises

with more than $1 billion in annual revenue.

� Public cloud transformation thought leadership.

� Methods and frameworks to analyze the client IT landscape.

� Experience in the planning and implementation of multi-cloud services.

� Application migration experience, including templates, automation engines and partnerships with

independent software vendors (ISVs).

� Hyperscale provider-related partner program certifications from the solutions standpoint.

� Competencies that are specific to a vertical (industry) or technology.

� Client references and projects or use cases.

� Hybrid cloud integration and support services.

Eligibility Criteria Eligibility Criteria




1616


The rapidly increasing demand for cloud transformation, pushed by the

COVID-19 pandemic, has triggered enterprise companies’ interest in

moving larger workloads to the cloud, including essential public services

and core business applications. This movement also triggered concerns

regarding data privacy location and intellectual property protection,

accelerating French companies' support to the GAIA-X initiative, created

in 2019 to discuss alternatives for data sovereignty.

Key trends observed include legacy application modernization,

multi-cloud deployments, cost reduction focus and increasing interest

in solutions to support cloud-native application development. Cloud

vendors continue to provide incentives for partners and clients when

moving SAP workloads to the cloud.

This study has assessed 51 providers and classified 19 in this quadrant.

Eight are Leaders and one is a Rising Star.

� Accenture, which reported $43 billion in revenue in fiscal 2019,

has over 506,000 employees in 51 countries, including about 7,000

in France. It invested $5 billion in more than 100 acquisitions in

the last five years. Recent acquisitions in France include Sentelis (2020), a consulting and data

engineering company; Gekko (2020), an AWS service partner; and Cirruseo (2019), a Google

Cloud service partner. Accenture has a robust cloud-consulting practice and top accreditations

from AWS, Google and Microsoft Azure,

� Atos provides digital transformation with 110,000 employees in 73 countries and annual

revenue of €12 billion, including €1.8 billion in revenue and 12,000 employees in France. The

company offers hybrid cloud, big data, business applications and digital workplace solutions.

Acquisitions in 2020 include Maven Wave, a U.S.-based cloud and technology consulting firm;

Alia Consulting; EcoAct; digital.security; Paladion; and Miner & Kasch. Atos has long experience

in transforming applications to improve business performance, with 10 delivery centers in

France to support local clients.

� Capgemini reported €14 billion in revenue in 2019, with 214,000 employees spread across 40

countries. France represents 21 percent of group revenue, accelerated by more than 5 percent

growth in the past year. It employs more than 27,000 people in France and Morocco. Strategy

and transformation consulting accounts for about 7 percent of total revenue. Capgemini Cloud

Platform (CCP) is at the core of the company’s cloud offerings. It uses a set of services and

accelerators to migrate, operate and innovate in the cloud.

Observations (cont.)




1717


� DXC Technology is a global company with$19.6 billion revenue and

138,000 employees serving 6,000 private sector and public sector

customers in 70 countries. It acquired Luxoft in 2019 and Virtual

Clarity in 2020, strengthening its capabilities in digital engineering

and cloud migration. An ecosystem of more than 200 partners helps

the company deliver end-to-end IT services. DXC has been operating

in France for more than 60 years. It has about 3,000 employees

across two centers of excellence in Toulouse and a digital center in

Paris.

� IBM has been operating in France since 1914. The company has

19 sites in France, including the IBM Global Industry Solution

Center Nice-Paris and IBM Client Centers in Montpellier and in

Bois-Colombes. In 2018, IBM opened a security operations center

(SOC) in Lille. IBM Services for Enterprise Cloud Strategy helps

create a holistic cloud strategy that connects business goals to IT

architecture. IBM offers IBM Cloud and it partners with AWS, Google

and Microsoft to provide consistent managed services across hybrid

and multi-cloud environments in service consumption models.

� NTT Ltd. was recently formed by bringing together 40,000 people from 28 companies, including

NTT Communications, Dimension Data, CAPSiDE and NTT Security. NTT has more than 10,000

clients in over 200 countries, including four locations in France. The company provides a cloud

migration strategy with security and efficiency in mind. The portfolio includes consulting,

technical services and integration. NTT merges its long expertise in infrastructure with

creativity and originality from the acquired companies to deliver secure and innovative cloud

transformations.

� Orange Business Services is the global enterprise division of the Orange Group. With 27,000

employees, Orange Business Services supports clients in their digital transformation. The

service division reported a €7.8 billion revenue in 2019, serving 3,000 multinational enterprises

in 200 countries. In 2018, it acquired Basefarm and its subsidiary, The Unbelievable Machine

Company, to strengthen its capacity in Europe. Orange has more than 2,400 cloud experts to

provide a secure path to the public cloud, enabling large enterprises to embrace vigorous digital

transformations.





1818


� Sopra Steria reported €4.4 billion in revenue in 2019. It operates

in 25 countries with 46,000 employees. In France, it generates

€1.8 billion in revenue and employs more than 19,000 people.

Its portfolio comprises consulting, technology services, systems

integration, software, business process services, cybersecurity and

infrastructure management. Sopra Steria expertise in supporting

governments and highly regulated companies enables it to guide

clients in building cloud solutions that protect data confidentiality

and privacy.

� The Rising Star HCL Technologies (HCL) is a $9.9 billion company

with more than 150,000 employees (called “ideapreneurs”) working

in 46 countries. In Europe, HCL has 12,000 employees. It acquired

Volvo IT in 2016 and H&D International Group in 2018. In France, the

company has more than 330 people in Lyon, Toulouse, and Paris.

HCL has been developing robust tools and AI knowledge in recent

years, which has enabled it to elevate its portfolio attractiveness and

increase its market presence.




1919

Executive Summary

Small and medium enterprises are looking to move everything to the cloud compared to large enterprises. Midmarket clients have fewer complex requirements and smaller-scale projects, and they prefer providers with strong local delivery capabilities and high integration capabilities. Most of the midsized clients look for service providers with consulting and migration capabilities and the ability to offer ready-to-use framework and cultural integration in the transformation journey.

ISG sees that enterprises are leveraging the consulting and transformation service providers' expertise to redesign their architecture to operate in cloud-native environments and are willing to invest in the migration of their cloud journey.

IT leaders should read this report to better understand the relative strengths and weaknesses of consulting and transformation service providers, as well as to help them lead the digital transformation drive in their enterprises.

Software development and technology leaders should read this report to understand the positioning of consulting and transformation service providers, learn how those providers’ offerings can impact an enterprise’s ongoing transformation initiatives, and discover the benefits they can achieve by moving to cloud.

Sourcing, procurement, and vendor management professionals should read this report to develop a better sense of the current landscape of consulting and transformation service providers in France.

ENTERPRISE CONTEXTConsulting and Transformation Services – Midmarket This quadrant is relevant to midsized enterprises in France that are evaluating consulting and transformation service providers. In this quadrant report, ISG lays out the current market positioning of these providers in France and how they can address key challenges in midsized enterprises’ migration journeys to the public cloud environment.

Enterprises have been reluctant to migrate to the public cloud owing to difficulties such as assessing the workloads, change management, a shortage of talented specialists or skill gaps, data privacy, and uncertainties about integration of existing infrastructure. In 2020, however, the urge to move workloads to the public cloud has become more pressing than ever and many enterprises are accelerating their digital transformation. This report can help with choosing the right provider to overcome the challenges and address the difficulties mentioned.

For enterprises, the benefits of working with consulting and transformation service providers include experienced workload assessment, transformation roadmaps, advisory on workload migration, re-architecture of legacy applications and integration of automation capabilities.

Enterprises in France have begun to exit mainframe systems and migrate larger workloads to the cloud. These enterprises are working with service providers that engage end-to-end transformation from cloud advisory to management of systems in the cloud. Data sovereignty requirements for enterprises in France have been increasing as cloud adoption has become mainstream in the recent years.




2020


SOCIAL ENTERPRISE NET-WORKING SUITES

DefinitionPublic cloud enables enterprises to achieve agility and scalability without

investing in their own infrastructure, thus making it an integral aspect of

digital transformation. Consulting and transformation service providers

partner with public cloud providers to manage customer-specific

complexities of adopting and deploying public cloud solutions. Their

services typically include the following:

� Consulting services: Designing a business case for the cloud;

assessing the workload for migration; building a transformation

roadmap, which includes addressing risk and compliance issues; and

advising on migrating applications from the existing environment to

that of a public cloud provider.

� Transformation services: Designing and building the cloud

architecture/environments, migrating and integrating applications,

and optimizing the architecture to harness cloud-computing features

and benefits.

CONSULTING AND TRANSFORMATION SERVICES FOR THE MIDMARKET

Managed Services for Large Accounts


2121


For this quadrant, we exclude the creation of private clouds because

they are covered in a separate study on Next-Gen Private/Hybrid Cloud

Data Center Service and Solution Providers. Accordingly, the Public

Cloud Consulting and Transformation Services quadrant encompasses

the adoption of public cloud services and their integration with on-

premises environments, which can include private clouds.

The midmarket segment includes service providers that focus on

midsized enterprise clients. Typical client revenue is under $1 billion

annually or their user base is under 5,000 users. These service

providers usually support a large IaaS workload distributed over a

broad client base.

� Public cloud transformation thought leadership.

� Methods and frameworks to analyze the client IT landscape.

� Experience in the planning and implementation of multi-cloud services.

� Application migration experience, including templates, automation engines and partnerships

with independent software vendors (ISVs).

� Hyperscale provider-related partner program certifications from the solutions standpoint.

� Competencies that are specific to a vertical (industry) or technology.

� Client references and projects or use cases.

� Hybrid cloud integration and support services.

Definition (cont.) Eligibility Criteria




2222


As observed in the large account market, the rapidly increasing demand

for cloud transformation, pushed by the COVID-19 pandemic, has trig-

gered enterprise companies’ interest in moving their core applications

to the cloud. Key trends observed include legacy application modern-

ization, multi-cloud deployments, cost reduction focus and increasing

interest in solutions to support cloud-native application development.

ISG has identified fewer midmarket players in France than it has

identified in other regions (the Nordic countries, Germany, Switzerland,

the U.K., the U.S. and Brazil). Except for Sopra Steria and T-Systems,

which have a continental scale, the service providers assessed in this

market typically employ less than 300 cloud practitioners in France.

These characteristics suggest that there is an opportunity for growth

in the midmarket. However, most of the companies headquartered in

France have opened branches abroad to expand internationally rather

than in-country.

This study has assessed 51 providers and classified 17 in this quadrant. Six are Leaders and one is

a Rising Star.

� Claranet earns about €425 million in annual revenue. It serves 6,500 enterprise clients in the

U.K., Brazil, France, Germany, Italy, the Netherlands, Portugal and Spain. In 2017, Claranet

acquired Oxalide in France and ITEN Solutions in Portugal. In 2018, it acquired NotSoSecure

and Union Solutions in the U.K., Quinfox in the Netherlands, and XPeppers in Italy. Claranet’s

practitioners have long experience in moving clients’ workloads to the cloud. The company was

one of the first cloud partners in Europe. Its pioneering history and top accreditations give it

firsthand access to leading tools.

� Devoteam reported €762 million in revenue in 2019, and it has more than 7,600 employees in

18 countries. The company’s portfolio comprises transformation management, customer expe-

rience, business process excellence, data as a service, cybersecurity, digital workplace and Agile

IT. Devoteam strategic partners include Google, ServiceNow, AWS and Microsoft. Its acquisitions

include Avalon Solutions, a Google Premier Partner in Scandinavia, in 2019, as well as D2SI, an

AWS Premier Partner in France, in 2017. Devoteam Revolve, the company’s cloud service arm,

has offices in Paris, Toulouse, Lyon and Nantes.

Observations




2323


� LINKBYNET is a French company with €72 million in revenue, more

than 1,000 employees and 800 clients. It has offices in eight cities

in France and nine offices in other countries. LINKBYNET acquired

Objectif Libre in 2019, Securiview in 2018 and Treeptik in 2017. Its

portfolio includes consulting, managed services, cloud operations

and cybersecurity. The Treeptik division has more than 200 em-

ployees, who deliver €26 million in revenue from cloud and DevOps

consulting.

� Neurones IT is a French public company with more than 30 years in

IT services. It reported €510 million in revenue and more than 5,300

employees in 2019. Its private and public cloud services generate

€61 million in revenue and employ 800 people that serve more than

200 clients. The company leverages it experience in IT operations

and created ScaleSquad, an expert group dedicated to cloud

transformations with the ability to rebuild applications. In France,

it operates in Paris, Lille, Orleans, Nancy, Strasbourg, Lyon, Aix-en-

Provence, Montpellier and Toulouse.

� Sopra Steria reported €4.4 billion in revenue in 2019. It operates in 25 countries with 46,000

employees. In France, it generates €1.8 billion in revenue and employs more than 19,000

people. Its portfolio comprises consulting, technology services, systems integration, software,

business process services, cybersecurity and infrastructure management. The company is an

accredited partner of AWS, Microsoft Azure, Google Cloud Platform, IBM Cloud, Oracle Cloud

and OVHcloud, which means it can provide many options to its clients. Sopra Steria covers all of

France, providing client proximity and cultural fit to midmarket clients.

� T-Systems is a subsidiary of Deutsche Telekom. It operates in 20 countries with more than

37,000 employees serving over 1,000 clients. T-Systems offers as end-to-end IT service portfolio

to enterprises in the automotive, health, commerce, logistics and transport industry verticals. It

builds cloud services on top of robust processes to enable consistent delivery. The company’s

offices in France are in Paris, Courbevoie, Toulouse and Lyon.

� The Rising Star Cloudreach is a U.K.-based provider with more than 800 certifications across

AWS, Google Cloud Platform (GCP) and Microsoft Azure. It serves more than 1,000 enterprise

clients globally, from service centers in Atlanta, New York, Vancouver, London, Edinburgh,

Munich, Paris, and Pune. With startup energy, it delivers leading-edge cloud technologies to

transform clients into agile digital enterprises.




2424© 2020 Information Services Group, Inc. All Rights Reserved.

RISING STAR: OXYA

oXya should invest in acquiring more public cloud certifications from AWS, Microsoft and Google, in special around data analytics and AI/ML. oXya clients would benefit from a broader access to cloud experts in different areas besides SAP workloads.

SAP and cloud expertise: oXya merges SAP and cloud competences. It is managing SAP S/4HANA systems on AWS, Microsoft Azure and Google Cloud. The company can also host SAP on oXya shared and private cloud. It is a pioneer in moving SAP to the cloud. In 2015, oXya helped ENGIE, the energy company, to become the first in France to run SAP S/4HANA on AWS. In the U.S., oXya has helped Tory Burch, a fashion company, to implement SAP S/4HANA on Google Cloud.

Consistency and continuity: oXya has long been operating in France and enjoys high customer retention. Its customer surveys show a 99 percent customer satisfaction rate. The company attracts and retains the best talents and has reported less than 2 percent annual employee attrition rate. Besides, oXya is a subsidiary of Hitachi Group, which gives clients access to a broad range of technological solutions and services.

Full-scope services: More than simply moving workloads to the cloud, oXya can guide clients to modernize the technology they use to support business operations. It offers a transformation that includes replacing their legacy IT platforms. It can offer greenfield projects (SAP S/4HANA new implementations) or brownfield projects (SAP upgrade to SAP S/4HANA), discovering new opportunities for automation, while leveraging cloud resources to add flexibility and agility.

oXya was founded in 1998 in Paris and acquired by Hitachi Group in 2015. The company operates in the U.S., Canada, the U.K., France, Belgium, Spain, China, and in Japan through Hitachi, Ltd. With more than 800 employees, it provides managed cloud services and SAP technical services for more than 1,000 clients. oXya is a specialist in migrating SAP customers to SAP S/4HANA.

2020 ISG Provider Lens™ Rising Star

Based on solid SAP expertise and a seasoned professional team, oXya helps French companies

stay ahead in cloud adoption for digital business readiness.

Caution

Strengths

Overview

Rising Star: Consulting and Transformation Services for the MidmarketISG Provider Lens™ Quadrant Report | November 2020

2525

Executive Summary

Enterprises in France are increasingly adopting the public cloud despite privacy concerns and GDPR regulations. ISG sees that most enterprises depend on cloud service providers for their compliance processes. Only mature organizations are leveraging GRC providers’ expertise for governance. GRC providers can help by creating a secure framework for workload migration based on a thorough understanding of the operating environment in France and data protection regulations.

IT leaders should read this report to better understand the relative strengths and weaknesses of governance, risk and compliance service providers, as well as to help them lead the digital transformation drive in their enterprises.

Software development, technology and security leaders should read this report to understand the positioning of GRC service providers and learn how those providers’ offerings can impact ongoing transformation initiatives.

Sourcing, procurement, and vendor management professionals should read this report to develop a better sense of the current landscape of governance, risk and compliance providers in France.

ENTERPRISE CONTEXTGovernance, Risk and Compliance Services This report is relevant to enterprises across industries in France and will help them evaluate providers of governance, risk and compliance (GRC) services. In this quadrant report, ISG highlights the current market positioning of these providers in France and the way they address the key challenges that confront enterprise clients in the country.

Enterprises face challenges in maintaining their public cloud governance and compliance process due to a growing number of threats to data security and a strict regulatory environment. Sometimes enterprises end up paying huge penalties and need to rework their cloud architecture, which can result in significant cost overruns and raise data security concerns about migration. The main reasons are a lack of integration among various systems in the organization, an inability to integrate risk analytics, a shortage of skilled professionals, and increased collaboration with partners that can add complexity to the governance process and data privacy regulations. In addition, hybrid and multi-cloud environments can make it difficult for enterprises to manage their GRC process.

They can benefit from GRC providers, including consulting firms, that can manage their public cloud governance process. Enterprises can leverage GRC providers' frameworks, policies, processes and functions to ensure their workloads are run in a secure and compliant environment. GRC providers can help by offering their domain expertise and services around a robust cloud operating model, security, tax, audit, and risk assessment to make the public cloud services compliant with regional and industry-specific regulations that reduce operational costs.




2626



DefinitionIn this quadrant, service providers such as consulting firms offer various

frameworks, policies, processes and functions to ensure enterprise cloud

workloads are run in a secure and compliant environment, regardless

of location. Therefore, a framework and a set of policies for the use of

cloud-computing services in a secure environment are needed and often

flanked by public cloud transformation activities. Relevant providers are

third-party independent organizations that offer unbiased governance,

risk and compliance (GRC) services. To successfully implement cloud

solutions, it is necessary to focus on the business architecture by

taking into account the business case, cloud operating model, vendor

evaluation and selection, readiness, and maturity of the entire

ecosystem. Key services include organizational change management

(OCM), stakeholder’s awareness and responsibilities alignment,

application migration, cloud innovation lab establishment, security, tax,

audit, and finance risk-assessment to make public cloud service use fully

compliant with regional and industry-specific regulations.

GOVERNANCE, RISK AND COMPLIANCE SERVICES

Managed Container as a Service


2727


� Ability to align technology requirements with business goals (new

products, reduction in time-to-market and increase in profitability).

� Should be able to offer optimization at an operational level through

governance policies (optimize service availability, minimize stakeholders’

specific risk and reduce dependency on legacy application stacks).

� Ability to provide governance architecture from the time of inception for

future growth and easy service integration.

� Should adhere to security certifications such as HIPAA, GDPR, BSI C5,

SOC, NIST, ISO, PCI DSS, FISMA, ANSSI and FedRAMP.

� Experience in defining and, above all, in mapping custom policies and

organizational structure, including clear roles and responsibilities, with

new requirements.

� Perform cloud audits and services like cloud security posture

management (CSPM) for a broad spectrum of cloud environments.

� Perform accounting, tax and legal procedures in cloud transformation

projects to mitigate risk.

Antitrust policies and data privacy concerns surfaced in the discussions around cloud sovereignty that

drove the creation in 2019 of a consortium of European countries, the GAIA-X initiative. In September

2020, the initiative announced the official signing of incorporation papers for GAIA-X AISBL (association in-

ternationale sans but lucratif), a non-profit association that will drive the GAIA-X initiative. The 22 founding

members signed the documents in Brussels for securing funding and commitment from members to fulfill

the initiative’s vision for Europe.

The GAIA-X initiative will drive new regulations, increasing the importance of governance, risk and

compliance (GRC) services.

Data privacy regulations require data storage security. The failure to provide security is enough to

demonstrate non-compliance. A data breach is an aggravation, not the non-compliance per se. Security

tools can scan, identify and tag privacy data inside documents, images, tables and databases. Privacy can

be obfuscated, encrypted and stored in safe locations, in-country if required. GRC service providers help

clients uncover the risks to install protections and remediations.

Privacy concerns and GDPR do not restrict cloud adoption. However, wrong configurations and a lack of

tools can expose companies to risk and non-compliance. GRC services are emerging to help companies

make better use of cloud resources. What providers told ISG for this study is that they find different levels

of client maturity. Many companies deploy cloud services trusting that the service providers or hyperscal-

ers are responsible for compliance. Only mature organizations understand that compliance is the sole

responsibility of the client using the cloud.

Eligibility Criteria Observations




2828


Of the 51 providers assessed in this study, 12 have qualified in this

quadrant. Five are Leaders.

� Accenture services include strategy and risk management,

cyberdefense, digital identity, application security and managed security.

It reported a $43 billion revenue in fiscal 2019, with more than 506,000

employees in 51 countries. The company invested $5 billion in more

than 100 acquisitions in the last five years. Recent acquisitions in France

include Sentelis (2020), a consulting and data engineering company;

Gekko (2020), an AWS service partner; and Cirruseo (2019), a Google

Cloud service partner. Accenture has more than 7,000 employees in

Lyon, Nantes, Paris, Sophia Antipolis and Toulouse.

� Capgemini reported €14 billion in revenue in 2019. France represents

21 percent of group revenue, accelerated by more than 5 percent growth

in the past year. It employs more than 27,000 people in France and

Morocco. Strategy and transformation consulting accounts for about

7 percent of total revenue. Consulting includes governance, risk and

compliance (GRC) and involves more than 4,500 security experts. In

France, Sogeti is Capgemini’s consulting arm. It has 3,000 employees in 18 locations.

� Deloitte France reported €945 million in revenue from auditing and consulting in 2019. It focuses

on key client accounts through three pillars: digital transformation, sustainable development

and M&A operations. With 6,900 employees in France, deep tech expertise and broad industry

experience, Deloitte covers every aspect of cloud governance, risk and compliance from advisory and

implementation to managed services.

� KPMG France is a member of KPMG International, a network of independent firms that operates

in 150 countries and has 210,000 professionals. In France, KPMG reported €1.1 billion in revenue

in 2019, and it employs 10,000 people in 220 offices. It offers auditing, consulting and accountancy

services to 200 public companies and government agencies, 6,000 private companies, 6,500 not-for-

profit organizations and 47,000 small businesses. IT GRC services include maturity assessments, CIO

guidance, security audits, ERP (segregation of duties assessments) and data governance.


employees. It acquired BLUECARAT in 2018, and cxpartners and Sodifrance in 2020. In France, it

generates €1.8 billion in revenue and employs more than 19,000 people. The company’s portfolio

includes consulting, technology services, systems integration, software, business process services,

cybersecurity and infrastructure management. For governance, risk and compliance, it adds the

extensive consulting experience of 3,400 consultants in Europe.




2929

Executive Summary

ISG sees that enterprises in France are engaging in discussions around cloud transformation from private cloud to public cloud. Managed service providers can help by providing advisory services around regulations and risks associated with public cloud services and contractual terms and by managing their cloud infrastructure. They also can help by providing public cloud tools that are essential to scaling agile development.

IT leaders should read this report to better understand the relative strengths and weaknesses of managed service providers, as well as how the MSPs’ approaches to the market can impact enterprise public cloud strategies, improve business agility and reduce total cost of ownership.

Software development and technology leaders should read this report to understand the positioning of managed service providers and learn how MSP offerings can impact the ongoing development of an enterprise’s software products.

Sourcing, procurement, and vendor management professionals should read this report to develop a better sense of the current landscape of managed service providers in France.

ENTERPRISE CONTEXTManaged Public Cloud Services – Large Accounts This quadrant is relevant to large enterprises in France that are evaluating public cloud managed service providers (MSPs). In this quadrant report, ISG lays out the current market positioning of these providers in France and how they can address key challenges in large enterprises’ infrastructure management in the public cloud environment. MSPs manage client workloads on third-party, public cloud, hyperscale environments so enterprises can focus on core business.

To be successful in the current digital business environment, enterprises must take a unified approach to their technical infrastructure across public and private clouds. Data residency and management are key considerations in an enterprise’s transformation journey. Using public cloud managed services can help them implement cloud-native solutions leveraging containers and serverless functions with single-touch DevOps integration. This helps enterprises achieve application modernization and cost optimization to run their applications at scale.

Enterprises will get the benefit of the MSPs’ automation and AI capabilities to monitor their infrastructure to predict the failures and dependency of services in case of failures to reduce maintenance costs.




3030



DefinitionPublic cloud managed services providers (MSPs) offer professional and

managed services atop third-party public cloud IaaS and PaaS hyperscale

platforms. Broadly, these services include provisioning, real-time and

predictive analysis, and monitoring and operational management

of a customer’s public and multi-cloud environment, with the aim to

maximize the performance of workloads in the cloud, reduce costs,

and ensure compliance and security. Typically, specially developed

or licensed cloud management platforms and tools are used to serve

customers with maximum automation and provide the necessary

transparency on the managed cloud resource pool in terms of capacity

utilization and costs, including self-service administration.

Managed Public Cloud Services for Large Accounts includes MSPs that

focus on large clients, usually supporting more than 5,000 users for

enterprises with more than $1 billion in annual revenue.

MANAGED PUBLIC CLOUD SERVICES FOR LARGE ACCOUNTS

Managed Hosting for Midmarket


3131

ISG Provider Lens™ Quadrant Report | November 2020 Managed Public Cloud Services for Large Accounts

Services provided typically include:

� Management and monitoring services around CPU, storage,

memory, databases, and operations of microservices, virtual

machines and containers.

� Operation system, middleware and application upgrade services.

� Service portal for expense management (chargeback and showback)

and identity management or IT service management.

� Governance and compliance management.

� Support services such as incident management, configuration,

security services and automation setup.

� Operational excellence and well-defined professional services.

� Experience in building and managing public and multi-cloud environments.

� Expertise in managing configurations of platforms and systems as well as containers.

� Support for software code development and for cloud-native and legacy system integration.

� DevOps, API-enabled automation and cloud analytics experience.

� Mature security processes.

� Support for different client roles such as IT technicians and developers.

� Partnerships with relevant public cloud providers and managed service provider (MSP) certifi-

cates for AWS, Azure, GCP or others.

Definition (cont.) Eligibility Criteria



3232


The large account market in France had been slower in embracing

the public cloud than in other countries. The COVID-19 pandemic

uncovered several aspects of business resilience. Corporations had to

adapt quickly to an abrupt market change. Public cloud service partners

responded to enterprises' demand for fast deployment of additional

connections and rapid scaling of resources to enable their employees

to work from home.

After adapting to market change, client companies learned that the

cloud can provide security, scalability and an alternative to business

resilience. In addition, some corporations discovered that their legacy

data centers did not have the technology to enable their operators to

work from home. One large service provider explained that it had to

keep 15 percent of the provider’s staff commuting to client data centers

to keep systems running.

The market disruption experienced in 2020 will stay in people’s

memories for decades. However, no matter how hard the market

pushes cloud adoption, the service volumes in France are far from

reaching market saturation. Perhaps decades will be necessary to fill the market gap.

For companies operating in the cloud, the first observation is that few have migrated everything to

the cloud. Most service providers describe large accounts that are gradually moving, one system

(workload) after the other, in a paced move rather than in a big-bang approach. In France, as well

as other countries, leading enterprises are now moving their core applications to the cloud.

When it comes to diversity of providers, this study finds Indian service companies struggling

to grow in France. French companies are dominant in terms of market share and in terms of

the number of Leaders. In the seven quadrants of this study, 28 percent of the participants are

French companies and 46 percent of the Leaders are French. There is no distinction in terms of

technologies. French or international providers have the automation tools required to provide

world-class services. The difference is more related to culture and the local presence to build

commercial relationships. Except for Accenture and IBM, the foreign companies have a small

number of offices in France.

For clients already operating in the cloud, there is an increasing demand for application

modernization and the support of cloud-native applications. In both cases, clients demand

automation of their continuous integration and delivery work, usually called CI/CD pipelines.

Although public cloud providers offer automation tools, those are not integrated with clients’

application development tools. Service providers enable that integration, guiding clients on CI/



Managed Public Cloud Services for Large Accounts


3333


CD best practices, and add automation that can be triggered from

command lines from the client’s application development workstations.

DevOps automation to enable CI/CD pipeline automation was a hot

topic last year and continues in high demand. Agile practices are

growing even faster than cloud services, pushed by digital businesses.

However, clients find it difficult to scale automation themselves. Fast

and reliable CI/CD pipelines are easier to build in the cloud. AWS,

Microsoft and Google provide pay-per-use tools, while service providers

add automation and cost control tools to help clients in governing their

Agile development teams.

CI/CD automation also pushes container utilization, which raises

concerns around security, expanding the cloud services scope. In the

end, complexity is on the rise, creating new opportunities for service

providers.

Most service providers have implemented AIOps (artificial intelligence

to improve operations automation), using machine learning to identify

recurrent issues and services requests in order to select candidates for

automation. AIOps can now reduce up to 70 percent of manual tasks. Last year, the same providers

reported up to 50 percent task reduction. However, we are referring to best-case scenarios. AIOps

is rapidly becoming commonplace.

Of the 50 providers assessed by this study, 19 have been qualified for this quadrant. Eight are

Leaders and one is a Rising Star.

� Accenture reported $43 billion in revenue in fiscal 2019, with more than 506,000 employees

in 51 countries. The company invested $5 billion in more than 100 acquisitions in the last five

years. Recent acquisitions in France include Sentelis (2020), a consulting and data engineering

company; Gekko (2020), an AWS service partner; and Cirruseo (2019), a Google Cloud service

partner. The firm has more than 59,000 certified cloud experts, who support over 3,000 clients

in 49 countries. Accenture has more than 7,000 employees in Lyon, Nantes, Paris, Sophia

Antipolis and Toulouse. It provides superior automation and scale to handle large, multinational

clients. Its robust service platform offers seamless user experience in all the countries in which

it operates.

� Atos provides digital transformation with 110,000 employees in 73 countries and has annual

revenue of €12 billion, including €1.8 billion in revenue and 12,000 employees in France.

Acquisitions in 2020 include U.S.-based cloud and technology consulting firm Maven Wave, as

well as Alia Consulting, EcoAct, digital.security, Paladion and Miner & Kasch. Atos is an AWS





3434


Advanced Consulting Partner and MSP, Microsoft Azure Expert MSP

and Google Premier Partner with a strategic partnership to co-invest

in AI development labs and quantum computing. Atos leverages its

robust service platform and large footprint in France to provide large

enterprises with many options to exploit the benefits the cloud can

offer.

� Capgemini reported €14 billion in revenue in 2019, with 214,000

employees spread across 40 countries. France represents 21 percent

of group revenue, accelerated by more than 5 percent growth in

the past year. It employs more than 27,000 people in France and

Morocco. Capgemini Cloud Platform (CCP) is at the core of the

company’s cloud offerings. The company’s investments in renovating

its service tools have paid off, providing Capgemini with advanced

management and operations platforms. Capgemini has top accredi-

tations from AWS, Microsoft Azure and Google Cloud Platform, with

many certificates. It also partners with IBM Cloud, Oracle Cloud and

OVHcloud to serve clients that have special requirements.

� DXC Technology is a global company with $19.6 billion in revenue and 138,000 employees

serving 6,000 private sector and public sector customers in 70 countries. It acquired Luxoft in

2019 and Virtual Clarity in 2020, strengthening its capabilities in digital engineering and cloud

migration. The company has long been providing managed services, a heritage from CSC and

HPE/EDS, companies that provided a business platform for DXC. It has 3,000 employees across

two centers of excellence in Toulouse and a digital center in Paris. Its market presence helps the

company keep growing.

� IBM reported $77 billion in revenue in 2019, with more than 350,000 employees in over 175

countries. It has 19 sites in France, including the IBM Global Industry Solution Center Nice-Paris

and IBM Client Centers in Montpellier and in Bois-Colombes. The company offers IBM Cloud and

partners with AWS, Google and Microsoft to provide consistent managed services across hybrid

and multi-cloud environments in service consumption models. IBM Multicloud Management

Platform (MCMP) is a full-featured digital consumption and delivery platform with integration

and orchestration layers that support multiple technology stacks across many vendors. IBM can

integrate other tools to provide a comprehensive, as-a-service IT management platform.

� NTT Ltd. was recently formed by bringing together 40,000 people from 28 companies, including

NTT Communications, Dimension Data, CAPSiDE and NTT Security. CAPSiDE adds cloud man-





3535


agement tools and expertise. The company has more than 10,000

clients in over 200 countries. It operates in four locations in France.

NTT Managed Cloud Infrastructure Services provide monitoring,

reporting, and management of compute, storage, network compo-

nents, PaaS and SaaS in AWS, Microsoft Azure and Azure Stack. NTT

offers a catalog-based service for efficient cost and consumption

control. It provides access management, hardening integrated with

customer policies, hybrid cloud connectivity and CI/CD automation.

� Orange Business Services is the global enterprise division of the

Orange Group. With 27,000 employees, Orange Business Services

supports clients in their digital transformation. The service division

reported a €7.8 billion revenue in 2019, serving 3,000 multinational

enterprises in 200 countries. In 2018, it acquired Basefarm and

The Unbelievable Machine Company in Europe. Orange provides

multiple cloud-based services including connectivity, cybersecurity,

managed services, data services and AI analytics with more than

2,400 cloud experts and 3,900 AI, data and digital experts. It provides

robust managed services that it supplements with application management, security, data

management, 5G and IoT to accelerate its clients’ digital transformation.


employees. In France, it generates €1.8 billion in revenue and employs more than 19,000 people.

Its portfolio comprises consulting, technology services, systems integration, software, business

process services, cybersecurity and infrastructure management. It acquired BLUECARAT in 2018,

and cxpartners and Sodifrance in 2020. Sopra Steria has a robust service delivery organization in

France to support large accounts in their local and global operations. The company can deploy

workloads in different clouds according to the requirements for best performance, security and

compliance.

� The Rising Star HCL Technologies (HCL) is a $9.9 billion company with more than 150,000

employees (called “ideapreneurs”) working in 46 countries. In Europe, HCL acquired Volvo IT

in 2016 and H&D International Group in 2018. In France, the company has been investing in

two data centers and a delivery center in Lyon since 2009. It employs more than 330 people in

Lyon, Toulouse, and Paris. HCL’s full-featured platform (MyCloud) comprises a self-service portal

with a service catalog for automated provisioning, service scheduling automation, finance/cost

control (FinOps), AI-powered optimization assessments, REST APIs and CLI for infrastructure

as code and integration, role-based access control (RBAC) privilege access management and

workflow automation.




3636

Executive Summary

ISG sees that enterprises in the France are engaging in discussions around cloud transformation from private cloud to public cloud. Managed service providers can help by providing advisory services around regulations and risks associated with public cloud services and contractual terms and by managing their cloud infrastructure. Enterprises in France are increasingly looking for application modernization and the support of cloud-native applications. Service providers can help by offering public cloud tools that are essential to scaling agile development.

IT leaders should read this report to better understand the relative strengths and weaknesses of managed service providers, as well as how MSPs’ approaches to the market can impact enterprise public cloud strategies, improve business agility and reduce total cost of ownership.

Software development and technology leaders should read this report to understand the positioning of managed service providers and learn how MSP offerings can impact the ongoing development of an enterprise’s software products.

Sourcing, procurement, and vendor management professionals should read this report to develop a better sense of the current landscape of managed service providers in France.

ENTERPRISE CONTEXTManaged Public Cloud Services – MidmarketThis quadrant is relevant to midsized enterprises in France that are evaluating public cloud managed service providers (MSPs). In this quadrant report, ISG lays out the current market positioning of managed service providers in France and how they can address key challenges in midsized enterprises’ infrastructure management in the public cloud. MSPs manage client workloads on third-party, public cloud, hyperscale environments so enterprises can focus on core business.

To be successful in the current digital business environment, enterprises must take a unified approach to their technical infrastructure across public and private clouds. Data residency and management are key considerations in an enterprise’s transformation journey. Using public cloud managed services can help them implement cloud-native solutions leveraging containers and serverless functions with single-touch DevOps integration. This helps enterprises achieve application modernization and cost optimization to run their applications at scale.

Enterprises will get the benefit of MSPs’ automation and AI capabilities to monitor their infrastructure to predict the failures and dependency of services in case of failures to reduce maintenance costs. Midsized enterprises have fewer complex requirements and smaller-scale projects than large enterprises, and they prefer providers with strong niche offerings with competitive pricing and high integration capabilities. Midsized enterprises are seeing a strong leadership from local regional providers in the managed services space.




3737



DefinitionPublic cloud managed services providers (MSPs) offer professional and

managed services atop third-party public cloud IaaS and PaaS hyperscale

platforms. Broadly, these services include provisioning, real-time and

predictive analysis and monitoring and operational management of

a customer’s public and multi-cloud environment, to maximize the

performance of workloads in the cloud, reduce costs, and ensure

compliance and security. Typically, specially developed or licensed cloud

management platforms and tools are used to serve customers with

maximum automation and provide the necessary transparency on the

managed cloud resource pool in terms of capacity utilization and costs,

including self-service administration.

Managed Public Cloud Services for the Midmarket includes MSPs that

focus on midsized enterprise clients. Typical client revenue is under $1

billion annually or their user base is under 5,000 users. Service providers

in this quadrant usually support a large IaaS workload distributed over a

broad client base.

MANAGED PUBLIC CLOUD SERVICES FOR THE MIDMARKET

Managed Hosting for Large Accounts


3838


Services provided typically include:

� Professional services around monitoring of CPU, storage, memory,

databases, and operating systems, including microservices, virtual

machines and containers.

� Operation system, middleware and application upgrade services.

� Service portal for expense management (chargeback and showback)

and identity management or IT service management.

� Governance and compliance management.

� Support services such as incident management, configuration,

security services and automation setup.

� Operational excellence and well-defined professional services.

� Experience in building and managing public and multi-cloud environments.

� Expertise in managing configurations of platforms and systems as well as that of containers.

� Support for software code development and for cloud-native and legacy system integration.

� DevOps, API-enabled automation and cloud analytics experience.

� Mature security processes.

� Support for different client roles such as IT technicians and developers.

� Partnerships with relevant public cloud providers and respective managed service provider

(MSP) certificates for AWS, Azure, GCP or others.

Definition Eligibility Criteria

Managed Public Cloud Services for the Midmarket



3939


Midmarket clients show increasing interest in cloud-native application

development frameworks. Clients that find cloud platforms difficult

to understand, and those that do not have the time to go through

extensive training and certification, will find the service providers

that serve the midmarket are ideal partners to accelerate their agile

development toward a cloud-native app development organization.

Companies continue to demand service support for DevOps

automation to enable CI/CD pipeline automation, which in turn

prompts the need to support container utilization. However, we did

not see many service providers offering container management in the

midmarket.

This study has evaluated 50 service providers, of which 17 have met the

criteria to be included in this quadrant. ISG has identified six Leaders

and one Rising Star.

� Claranet delivers approximately €425 million in annual revenue. It

serves 6,500 enterprise clients in the U.K., Brazil, France, Germany,

Italy, the Netherlands, Portugal and Spain. In 2017, Claranet acquired

Oxalide in France and ITEN Solutions in Portugal. In 2018, it acquired NotSoSecure and Union

Solutions in the U.K., Quinfox in the Netherlands, and XPeppers in Italy. Claranet offers hybrid

cloud, cybersecurity, networks and communications services. France is one of the top three

markets for Claranet.

� Cloud Temple was created in 2017 after Neurones subsidiary Dragonfly split into Intrinsec

Security and Cloud Temple. Formed under the Société par actions simplifiée à associé unique

(SASU) regulations — the equivalent of limited liability in the U.S. — Cloud Temple operates

independently from Neurones, which does have a stake in the company. It reported €37 million

in 2019, with about 300 employees in Abidjan, Caen, Lyon, Nantes, Paris, Tours and Tunis. Cloud

Temple is a digital services company specializing in the development, transformation, hosting

and outsourcing of business-critical applications.

� Cloudreach was founded in 2009 in the U.K. It has more than 800 cloud certifications and 1,000

enterprise clients globally. Cloudreach service centers are located in Vancouver, Edinburgh

and Pune. The company is a managed service provider that partners with AWS, Microsoft and

Google. Cloudreach operates business-critical applications, data environments and backend

infrastructure. It helps clients optimize their cloud spending by using site reliability engineering

(SRE) methods, continuous improvement and Lean principles.




© 2019 Information Services Group, Inc. All Rights Reserved.© 2020 Information Services Group, Inc. All Rights Reserved.

4040


� LINKBYNET is a €72 million French company with more than 1,000

employees and 800 clients. It has offices in eight cities in France and

nine offices in other countries. LINKBYNET acquired Objectif Libre in

2019, Securiview in 2018 and Treeptik in 2017. Its portfolio includes

consulting, managed services, cloud operations and cybersecurity.

LINKBYNET’s expert team helps clients benefit from cloud services

with improvements in security and compliance.

� Neurones IT is a French public company with more than 30 years in

IT services. It reported €510 million in revenue and more than 5,300

employees in 2019. Its private and public cloud services generate

€61 million in revenue, employing 800 people that serve more than

200 clients. In France, it operates in Paris, Lille, Orleans, Nancy,

Strasbourg, Lyon, Aix-en-Provence, Montpellier and Toulouse. With

service centers in Paris, Singapore and Bangalore, Neurones can

offer the best mix of onshore and offshore for optimum service

costs and 24-by-7 support.


employees. In France, it generates €1.8 billion in revenue and employs more than 19,000

people. Its portfolio comprises consulting, technology services, systems integration, software,

business process services, cybersecurity and infrastructure management. It acquired BLUEC-

ARAT in 2018, and cxpartners and Sodifrance in 2020. Sopra Steria covers all of France, providing

client proximity and cultural fit to midmarket clients.

� Rising Star Edifixio is a France-based company with 300 consultants in Grenoble, Levallois, Lyon,

Nantes, Tunis, Boston, Kolkata and Bangalore. It partners with Salesforce, Mulesoft, Riversand

and IBM, and it has a robust cloud practice. With 60 AWS certified experts, it has been an

AWS Premier Consulting Partner since 2010 and MSP and Microsoft Gold Partner with a cloud

platform competency since 2016. Edifixio is a nimble service provider and app development

specialist that helps midmarket clients uncover their business innovation possibilities.




4141

Executive Summary

ISG sees that enterprises in France are starting to adopt SAP HANA in their business processes. Most enterprises in France move SAP workloads to the cloud when they want to upgrade their existing ERP systems and cut down on legacy hardware costs. These enterprises have a specific IT infrastructure needs such as scalability and adaptability of HANA-based workloads and integration with third-party tools.

IT leaders should read this report to better understand the relative strengths and weaknesses of SAP HANA infrastructure service providers and learn how these providers’ approaches to the market can impact enterprise public cloud strategies.

Software development and technology leaders should read this report to understand the relative positioning and capabilities of hyperscale SAP HANA infrastructure providers, which can help them procure infrastructure and services to migrate their workloads to public cloud platforms.

Sourcing, procurement, and vendor management professionals should read this report to develop a better sense of the current landscape of SAP HANA infrastructure service providers in France.

ENTERPRISE CONTEXTSAP HANA Infrastructure ServicesThis report is relevant to enterprises across industries in France and will help them evaluate providers of SAP HANA infrastructure services for SAP S/4HANA workloads and large-scale HANA databases. In this quadrant report, ISG highlights the current market positioning of these providers in France, based on the depth of service offering and market presence.

Enterprises face challenges in maintaining their own IT infrastructure specific to the SAP product line owing to factors such as high costs, difficulties in data management and change management, and a shortage of talent or skills. However, many enterprises have implemented or are implementing SAP HANA as a part of their digital transformation initiatives, and they are choosing a hyperscale provider to overcome the challenges and address talent/skill gaps. This report can help with choosing the right provider to migrate their SAP workloads.

Enterprises leverage hyperscalers’ compute resources, storage and connectivity in a public cloud to host SAP workloads and facilitate scaling based on usage and infrastructure operations. Along with the infrastructure, enterprises can take advantage of providers' expertise in data migration, system imaging, backup, restore, disaster recovery, resource usage, monitoring and management dashboards.




4242



DefinitionThis quadrant examines cloud infrastructures best suited to host the SAP

software portfolio, with emphasis on SAP S/4HANA workloads and large-

scale HANA databases. Participating vendors offer infrastructure-as-a-

service (hyperscale IaaS), including infrastructure operations, facilities,

provisioning and scaling capacity, on a pay-as-you-go model.

IaaS tools should include data migration, system imaging, backup,

restore, disaster recovery, resource usage monitoring and management

dashboards. Tools can be part of the standard IaaS offering or be

provided by partners in a marketplace.

The participating vendor should provide presales support to help clients

on the migration plan, cloud architecture, sizing and performance

optimization, licensing, systems and database configuration, virtual

private network configuration, and third-party vendor solutions (tool set).

The support analysis focuses on the vendor’s service partner ecosystem

with the ability to conduct related migrations and operations.

SAP HANA INFRASTRUCTURE SERVICES



4343


� IaaS includes servers, storage and connectivity specific to the SAP

product line.

� Memory capacity should be above 6 terabytes.

� Should offer a platform certified for SAP IaaS.

� Vendor must have direct operations or at least one authorized

partner responsible or client relationship and local regulations

compliance, regardless of the data center location.

Moving SAP to the public cloud has been a hot topic throughout 2019 and 2020.

The SAP market is moving to the cloud for two main reasons. Upgrading legacy SAP ERP to

SAP S/4HANA and the HANA database for high-performing datamart and analytics requires

high-performing servers that could be purchased to run in-house. However, the cloud offers AI

and analytics tools that can deliver business benefits that outperform the ERP upgrade. By using

public cloud APIs and AI/ML services, clients can accelerate their digital business transformation.

The second reason is that running SAP in the cloud offers the benefits of VM imaging, database

synchronization and backup/restore tools that enable near-real-time disaster recovery. The same

tools enable turning on and off application development and testing resources that are very

expensive to maintain in-house.

When clients ask advisors why they should move SAP to the cloud, they get many good arguments

to do so. However, the reverse is not true. Clients should not restrict their analysis to VM prices.

The modern cloud architecture improves performance and reduces costs by optimizing resources.

Eligibility Criteria


Observations



4444


Of the 50 companies participating in this study, nine have qualified for

this quadrant and three are Leaders.

� Amazon Web Services (AWS) had sales of $35 billion in 2019, a

growth of 37 percent in the year. AWS and SAP have been jointly

innovating to help customers run their SAP landscapes in the cloud

since 2011. AWS has a vast selection of SAP-certified, cloud-native

instance types. Clients can run SAP on 77 Availability Zones within 24

geographic regions. AWS Europe (Paris) Region has three Availability

Zones and six edge locations, enabling clients to keep their data in

France and disaster recovery in the other two AWS Regions in the

eurozone for data residency compliance.

� Google is part of Alphabet Inc., which reported $161 billion in revenue and invested $26 billion

in R&D in 2019. The Google Cloud segment accounted for $8.9 billion. It offers 24 cloud regions

with 73 availability zones, including six regions in Europe. Google Cloud Platform (GCP) offers

a flexible, scalable SAP infrastructure that enables clients to leverage analytics and machine

learning. In France, Google has more than 1,000 employees, including 200 engineers, and 12

managed service provider (MSP) certified partners, three of which have SAP expertise.

� Microsoft reported $143 billion in revenue in FY 2020. In 2019, SAP and Microsoft announced

an extensive go-to-market partnership — from conceptualization to sales — to accelerate

customer adoption of SAP S/4HANA and SAP Cloud Platform (SCP) on Microsoft Azure. Microsoft

sells SCP components as a service on the Azure marketplace to facilitate clients’ adoption of SAP

on Azure. It has more than 160,000 employees, including over 1,500 in France, where it nurtures

a local ecosystem of more than 10,500 partners and 3,500 startups. Clients can leverage their

existing business relationship with Microsoft to get an attractive SAP on Azure solution integrat-

ed with Microsoft technologies.

Observations



4545

Executive Summary

ISG sees that enterprises in France have started migrating workloads to public cloud platforms as a part of their digital journey. Although enterprises focus on maximizing value from IT investments by moving to the public cloud, new regulations such as GAIA-X initiatives may impact their cloud strategy in the future. By moving to hyperscalers’ infrastructures, enterprises also benefit from improved data security and increased use of containerization and microservices technologies for application development and deployment.

IT leaders should read this report to better understand the relative strengths and weaknesses of hyperscale infrastructure and platform service providers, as well as learn how these providers’ approaches to the market can impact enterprise public cloud strategies, reduce total cost of ownership, and improve business agility, scalability and flexibility.

Software development and technology leaders should read this report to understand the relative positioning and capabilities of hyperscalers, which can help them procure infrastructure and platform services to migrate their workloads to public cloud platforms.

Sourcing, procurement, and vendor management professionals should read this report to develop a better sense of the current landscape of hyperscale infrastructure and platform service providers in France.

ENTERPRISE CONTEXTHyperscale Infrastructure and Platform ServicesThis report is relevant to enterprises across industries in France and will help them evaluate providers of hyperscale infrastructure and platform services. In this quadrant report, ISG highlights the current market positioning of these providers in France and the way they address the key challenges that confront enterprise clients in the country.

Enterprises face challenges in maintaining their own IT infrastructure due to higher costs. Hence, the adoption of public cloud services across industries is on the rise and enterprises prefer a multi-cloud setup when migrating their workloads to the cloud. In 2020, the urge to move workloads to public cloud has become more pressing than ever and many enterprises are accelerating their migration journey. This report can help with choosing the right hyperscale platform to migrate their workloads.

Enterprises can benefit from investing in infrastructure and platform services that can manage their infrastructure with regular (end-to-end) updates and help in enhancing processes and ensuring operational efficiency.

In addition, they can leverage hyperscalers’ compute resources, middleware and software in a public cloud in a virtual or containerized software-defined environment and serverless architectures. Along with the infrastructure, enterprises can also take advantage of PaaS services that include persistent resources, business process management, collaboration networks, databases, analytics and machine learning (ML) capabilities.




4646



DefinitionThis quadrant is aimed at suppliers that provide virtual compute

resources, middleware and software on a public cloud. Clients consume

infrastructure and platform (micro)services as an on-demand and a

web-centric service. Typical services in the IaaS segment are compute

services, storage, and network resources, where all are provided in

virtual or containerized software-defined fashion and rounded up by

serverless architectures. The hyperscaler PaaS segment offers multiple

microservices and runtime engines for predefined, cloud-based

application development processes that typically address full life-cycle

needs for a developer who is building or modernizing applications.

Services include middleware, persistent resources, business process

management, collaboration networks, databases, analytics and machine

learning (ML) capabilities. Internal and external (third-party) services are

also being made available through marketplaces. In addition, IaaS or

PaaS vendors support and manage ISVs in their go-to-market activities.

HYPERSCALE INFRASTRUCTURE AND PLATFORM SERVICES



4747


� Innovative portfolio of infrastructure services (computing power,

memory, network, backup, etc.) and container management

functions.

� Powerful and resilient data-center infrastructure.

� Easy access, transparent prices, dynamic (consumption-based) and

fixed (reserved) billing models.

� Recognized standards and certifications, strong focus on data

protection, and sophisticated cybersecurity approach.

� Support for infrastructure as code and serverless computing in

combination with highly automated provisioning, event triggering

and failover.

� Test and development environments, including workflows and log/report functionality for

rollouts.

� Support for multiple development tools, operating systems, technologies and platform manage-

ment automations.

� Workflow support for Agile development methodologies (Scrum).

� Open architecture, interoperability and well-documented (web service) APIs or middleware/

integration layer to join multiple clouds or services and platforms.

� Specialized partner program with a broad partner ecosystem to support local customer

requirements.

Eligibility Criteria




4848


The rapidly increasing demand for public cloud in 2020 triggered

concerns regarding data and intellectual property sovereignty. Of all

hyperscalers, only OVHcloud in France and Open Telekom Cloud in Ger-

many are subject to eurozone legislation. The U.S. imposed sanctions

that prohibit U.S. companies from dealing with the Chinese Huawei in

2019 and reinforced it in 2020. The case has not been resolved, with

many countries under U.S. pressure to not use Huawei 5G technologies.

It is not acceptable for any country to be subject to another country’s

decisions, which raised sovereignty concerns even further.

Antitrust policies and data privacy concerns surfaced in the discussions

around cloud sovereignty that drove the creation in 2019 of a consor-

tium of European countries, the GAIA-X initiative. In September 2020,

the initiative announced the official signing of incorporation papers for

GAIA-X AISBL (association internationale sans but lucratif), a non-profit

association that will drive the GAIA-X initiative. The 22 founding

members signed the documents in Brussels for securing funding and

commitment from members to fulfill the initiative’s vision for Europe.

According to the announcement, “the creation of digital ecosystems requires building trust and

interoperability across all cloud users and providers.” GAIA-X proposes to address this challenge

through a common set of policies. However, the hyperscalers have already built their ecosystems

in Europe, including hundreds of local service providers that sell, install, and manage European

companies’ data in the public cloud that reside on data centers located in the country. The trust

already exists and data sovereignty is under control. Perhaps the 22 founding members and the

several government representatives involved have to align their divergent interests before the

GAIA-X initiative can produce tangible results.

If the economic interest prevails, French enterprises will end up paying more for local cloud

providers, negatively impacting their digital competitiveness globally. The signs are that France will

continue to lag in cloud adoption. In the short term, however, GAIA-X imposes no threats to global

hyperscalers.

Observations




4949


Of the 50 companies participating in this study, seven have qualified for

this quadrant, three are Leaders and one is a Rising Star.

� Amazon Web Services (AWS) had sales of $35 billion in 2019, an

increase of 37 percent in the past year. It offers more than 175

services for compute, storage, databases, networking, analytics, ML,

AI, IoT, AR/VR, mobile, security and application development. AWS

has 77 Availability Zones within 24 geographic regions. AWS Europe

(Paris) Region has three Availability Zones and six edge locations,

enabling clients to keep their data in France.

� Google is part of Alphabet Inc., which reported $161 billion in

revenue and invested $26 billion in R&D in 2019. The Google Cloud

segment includes the Google Cloud Platform (GCP), G Suite (collabo-

ration) and other enterprise cloud services. It offers 24 cloud regions

with 73 availability zones, including regions in London, Belgium,

the Netherlands, Zurich, Frankfurt and Finland. In France, Google

has more than 1,000 employees, including 200 engineers, and 12

managed service provider (MSP) certified partners.

� Microsoft reported $143 billion in revenue in FY 2020. It has more than 160,000 employees,

including 55,000 in research and development. The company released Microsoft Azure, its

public cloud platform, in 2010. Microsoft has been running operations in France for 32 years. It

has 1,500 employees and a local ecosystem of more than 10,500 partners and 3,500 startups.

Microsoft Azure has 54 computing regions across 19 countries, including two regions in France

(Paris and Marseille).

� Rising Star OVHcloud is a French company that offers bare-metal cloud, hosted private cloud,

web cloud and public cloud. The company’s 2,200 employees support 1.5 million clients that

access 30 OVHcloud data centers from 132 countries. OVHcloud makes its own hardware and

leverages 50 technical partnerships, including ones with Cisco, VMware and Intel. It proposes

an innovative and different cloud, one that respects the European values of freedom of choice,

transparency, openness to standards and protection of privacy.




Methodology

Methodology


5151

The research study “ISG Provider Lens™ Public Cloud – Solutions & Services 2020”

analyzes the relevant software vendors/service providers in France, based on a

multi-phased research and analysis process. It positions these providers based on

the ISG Research methodology. The study was divided into the following steps:

1. Definition of the Public Cloud – Solutions & Services market..

2. Use of questionnaire-based surveys of service providers/vendors across all

trend topics.

3. Interactive discussions with service providers/vendors on capabilities and use

cases.

4. Leverage ISG’s internal databases and advisor knowledge and experience

(wherever applicable).

5. Detailed analysis and evaluation of services and service documentation

based on the facts and figures received from providers and other sources.

6. Use of the following key evaluation criteria:

− Strategy & vision

− Innovation

− Brand awareness and presence in the market

− Sales and partner landscape

− Breadth and depth of portfolio of services offered

− Technology advancements

METHODOLOGY




Distinguished analyst and author Pedro Bicudo brings extensive experience in the research of Brazilian and Pan Americas services markets. Pedro is a senior consulting partner at TGT Consult in Brazil. With more than 30 years of experience, he has developed vendor assessments plus contract restructuring, services scope and IT benchmarking programs for diverse vertical markets. Before TGT and ISG, Pedro was managing vice president at Gartner Inc., responsible for the consulting business in Asia and Latin America.

Pedro Luís Bicudo Maschio, Author Distinguished Analyst

Authors and Editors

Prakash N is a senior analyst at ISG and is responsible for supporting ISG Provider Lens™ studies on Private/Hybrid Cloud, Public Cloud, and Cloud Native - Container Services. His areas of expertise are cloud, data center, public cloud platforms, and cloud native services. During his tenure, he has developed research content for ISG Provider Lens™ in the areas of Private Cloud, Cloud Native Services, and Public Cloud. He is responsible for supporting research, authoring blogs, enterprise content, and the global summary report with market trends and insights.

Prakash N, Enterprise Context and Global Overview Analyst Senior Analyst



Authors and Editors

Mr. Aase brings extensive experience in the implementation and research of service integration and management of both IT and business processes. With over 35 years of experience, he is highly skilled at analyzing vendor governance trends and methodologies, identifying inefficiencies in current processes, and advising the industry. Jan Erik has experience on all four sides of the sourcing and vendor governance lifecycle - as a client, an industry analyst, a service provider and an advisor. Now as a research director, principal analyst and global head of ISG Provider Lens™, he is very well positioned to assess and report on the state of the industry and make recommendations for both enterprises and service provider clients.

Jan Erik Aase, Editor Director and Principal Analyst

ISG Provider Lens™ | Quadrant ReportNovember 2020© 2020 Information Services Group, Inc. All Rights Reserved

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change man-agement; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and tech-nology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

http://www.isg-one.com

Documents

Public Cloud – Solutions & Services comparing provider