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SAP DESIGN THINKING – SEEING THE HORIZONTPRAGMATIC VIEW ON DESIGN THINKING
ANNE JOHNSON, SAP CONSULTANT
THAT’S ME
SAP CONSULTANT AT KMD IN DENMARK
WORKS WITH UX, DESIGN THINKING AND PROCESSES
MASTERS IN DIGITAL DESIGN AND COMMUNICATION
‘IF I COULD DO THAT, I CAN DO THIS!’
©KMD
THE TALK IN A NUTSHELL
_ Design Thinking as a process we all know
_ Experience of D.Confestival
_ What is Design Thinking?
_ When are we doing Design Thinking?
_ Proposal of larger scope
_ Easier to follow
_ Easier to regulate and define
_ Pragmatic Design Thinking for SAP projects
_ Including non user-interface related
_ Including involving in SAP Activate methodology
©KMD
SAP DESIGN THINKING AS WE KNOW IT
_ The process explained:
_ Workshops help price down and gather stakeholders
_ Good for Wicked Problems
_ From Personal life with S.O. …
_ … between small and big …
_ … To World crisis events!
©KMD
DESIGN THINKING PROCESS ~ 4 WEEKS
©KMDINTERNTKMD A/S
PRESENTING: D.CONFESTIVAL
©KMD
EXPERIENCE D.CONFESTIVAL (DESIGN CONFERENCE FESTIVAL)
_ Why was D.Confestival important?
_ A variety of people of all business and design fields
_ Unfolding the meaning of Design Thinking, beyond its own simplicity
_ “The power of just jumping into the pot and creating the change”
_ Who was present
_ SAP UX fronters, Hasso Plattner
_ Everyone else important in the Design Thinking business culture!
_ Questions we asked ourselves
_ How to create valuable change in business
©KMD
FAQ: HOW TO CHANGE FOR DESIGN THINKING IN MEDIUM SIZED BUSINESSES?
_ Asked at D.Confestival
_ ‘How can we implement Design Thinking, agile culture in our business?’
_ ‘What is Design Thinking, and when are we doing it?’
_ More difficult to answer!
Design Thinking
-startingpoint
Leadership
CultureSpace
Top-down
learning
Walking leader – Be close
Material and
tools to use
For change
and adapt
Co-location
Diverse teams
©KMD
BROADER SCOPE PROPOSAL
_ Discussion turned to perspective, easier to implement in steps and areas
_ Talking about importance
_ tools – processes – mindsets
_ Better defined to help starting companies making change
_ Real life example with SAP?
_ Application, SAP Fiori
_ Others? Broader scope?
_ Realising difficulty in defining!
This is us after the talk
©KMD
(PRAGMATIC) DESIGN THINKING FOR SAP PROJECTS
Mentality
Process
Methods
Techniques
Tools
Environment
Personal mentality
_ Including non user-interface related SAP projects
_ Including involving in SAP Activate methodology
_ Group mentality – everyone is on the same page, reaching for the same goal
_ Going from scoping to prototyping - following the process of Design Thinking
_ Iterations, defining areas within processes, systematic approach depending on phase
_ The right techniques to travel through the phases with – brainstorms, interviews, etc.
_ Post-Its, papers, colors – SAP Build, WebIDE
_ The location, room and arrangements – All these things matter in relation to workshops
©KMD
PRAGMATIC VIEW ON DESIGN THINKING
Mentality
Tools & Environment
_ All elements go into consideration
_ You don’t have to limit yourself to the whole process
_ Anecdote from D.confestival: Workshops
_ The psychology of just doing it
_ Important to learn
_ Important for change
©KMD
PRAGMATIC DEEP DIVE - MEANING
_Are we on the same page?_Playing by same rules_Understanding perspectives
Mentality
Process
Methods
Techniques
Tools
Environment
Personal mentality
_Is this a wicked problem?_Utilizing all iterative, divergent and convergent thinking
_What kind of result are we looking for?
_Understanding purpose and outcome of activities
_How can we best achieve understanding in this context?
_Purposefully using techniques to help further agenda
_What tools do we need to express ourselves best?
_Help understand that some tools might be helpful and harmful during different contexts
_How will our environment help us do the best job we can?
_Groupwork, meetingstyles, involving and reflectionspace
_How can I, as an individual, do my best to contribute?
_Understanding that involvement is taught
_People need help, either provide it or ask for it
©KMD
WORKSHOP EXAMPLES
_ Design Thinking for business-improvement
_ Everyday use in office, meetings
_ Design Thinking for non-app projects
_ Methods, techniques, tools, environment
_ Design Thinking for system upgrade
_ Process, tailoring techniques
_Some more difficult than others!_ Not because of using Design Thinking
_ But because of old work habits
©KMD
PRAGMATIC VIEW AND THEORETICAL CONSIDERATION
_ Understand Design Thinking has many elements of use
_ Finding right use related to business context
_ Understanding that some business contexts are not ready for full implementation
_Questions?_Thank you!