SAP Australian User Group Canberra Forum

Wednesday 13th March, 2013Hyatt Hotel, Canberra

Dear Members and Partners

Welcome to the SAP Australian User Group Canberra Forum, the first event for 2013!

I’d like to welcome Michael Kovacevic to SAUG as the new Communities and

Content Manager. Michael is responsible for all the content and speakers for our four annual events, while also coordinating the Communities and Special Interest Groups.

During the course of today’s event, you will have the opportunity to:

• Hearfrom12speakerscoveringvariousSAPsolutions in the Plenary and Breakout sessions

• NetworkwithfellowSAUGmembers,SAPMentors, SAP customers and partners

• Gainaccesstotheverybestresourcesintheindustry by visiting our exhibitors

• Celebrateatthenetworkingfunctionattheconclusion of the Forum

Your attendance at this conference is evidence of your commitment to learning, and an investment in your own professional growth.

This vibrant community is only possible with your support, participation and contribution.

Looking forward to a successful 2013!

Michelle de Wet

SAUG Vice Chairperson

SAUG Welcome

The SAUG Committee and staff welcome you to an evening of networking, following the final presentations. All delegates are invited to the exhibition area to meet the exhibitors and review the day’s events with other attendees. This is a great opportunity to meet like-minded SAP colleagues and make the most of your attendance by sharing ideas with your peers.

Networking Evening Event

1Wednesday 13th March, 2013, Hyatt Hotel, Canberra

Agenda

Time Activity

8:30am Registration and arrival coffee & tea

9:00am SAUG Update

Michelle De Wet – Vice Chair/HRIS Program Leader, SAUG/Transfield

9:15am SAP Executive Update

Greg Miller – Chief Operating Officer, SAP Australia and New Zealand

9:45am Keynote – Federation Ballroom North

Topic: Implementing SuperStream Data Standards – A Government Agency Perspective

SAP Solution area: Data Standards

From 1 July 2014, all government agencies will be required by law to pay contributions for their employees using the new SuperStream Data and E-commerce Standard. This will have a significant impact on how agencies process contributions from payroll systems, interface with accounts payable systems and interact with super funds, whether default or choice funds. Agencies will need to become familiar with how to generate XBRL payloads and ebMS message packages from their environment, or alternatively work with an intermediary who might provide this service. SAP systems will play a key part in this overall process of change, both as a data source, but also as an opportunity to drive process improvements right back into HR and payroll systems themselves. Philip will describe the roadmap guiding these changes and some of the strategic and implementation issues each agency will need to address.

Speaker: Philip Hind, National Program Manager, Data Standards & E-Commerce Project, Australian Taxation Office

10:30am Morning Tea

11:10am Breakout 1 – Federation Ballroom North Breakout 2 – Federation Ballroom SouthTopic: The DIAC Talent Journey

SAP Solution area: Successfactors

This presentation will provide insight into the DIAC integrated Talent Management vision, and the way in which SAP solutions are being used as a business enabler by combining existing SAP investment with SuccessFactors offerings.

Craig will also discuss the strategy and thinking behind DIAC’s decision to go down this path, and what they are expecting to achieve

Topic: Things To Consider About SAP in 2013

SAP Solution area: SAP general

In this presentation, SAP Mentor Paul Hawking will identify SAP business and technical priorities which all organisations should consider for 2013.

Paul will give a deeper insight into some of SAP’s latest announcements and their implications for SAP users.

Speaker: Craig Farrell, Chief HR Officer, Department of Immigration and Citizenship

Speaker: Paul HawkingSAP Mentor, Victoria University

2 SAP Australian User Group Canberra Forum

Time Activity11:55am Transition time

12:00pm Breakout 3 – Federation Ballroom North Breakout 4 – Federation Ballroom South

Topic: Fitting Business Requirements to meet COTS vs. Fitting COTS to meet Business Requirements

The CMBS is the core whole of government ICT system, underpinning the budget and financial management of the Australian Government. This presentation will look at the CBMS redevelopment journey and the history, expectations, and business requirements.

Roze will also discuss:

• Why COTS? - Benefits, Government drivers• Fitting Business Requirements to meet

COTS – Functional fit • Fitting COTS to meet Business

Requirements - Custom development• Benefits of COTS in Business • Challenges• Where to from here?

Topic: SAP Value Added Support Offerings

SAP Solution area: Support and Development

The SAP Customer Connection and Customer Engagement Initiative are programs which enable SAP users to have a direct say into the improvement and enhancement of current solutions, as well as influence future developments.

Grahame will discuss how these programs operate and how SAUG members can work through the SAUG to maximise the benefits to their organisations.

Speaker: Rozanne Frost, Chief Information Officer, Department of Finance and Deregulation

Speaker: Grahame Reynolds, Senior Business Analyst, Qenos Pty Ltd

12:45pm Lunch2:00pm Breakout 5 – Federation Ballroom North Breakout 6 – Federation Ballroom South

Topic: Building An Effective Business Intelligence Strategy

SAP Solution area: BI

Companies are beginning to realise that creating a Business Intelligence Strategy underpins BI success. Paul will present on best practices for developing a BI strategy and will draw upon practices of Australian companies which were obtained as part of his Doctoral research.

Topic: Modernising compliance systems with Event Driven Architecture, CRM and Fraud capability

SAP Solution area: CRM

Guy will give an update on the project and discuss details on the Event Driven Architecture, Event Stream Processing and CRM Integration using Web Services and WebSphere MQ.

Speaker: Paul HawkingSAP Mentor, Victoria University

Speaker: Guy Hutchison, Solution Architect, Department of Human Services

2:45pm Transition

3Wednesday 13th March, 2013, Hyatt Hotel, Canberra

Time Activity2:50pm Breakout 7 – Federation Ballroom North Breakout 8 – Federation Ballroom South

Topic: Mobilising the Enterprise: The Art of the PossibleSAP Solution area: Mobility

SAP’s Paul Garrity will demonstrate the very latest in cutting edge mobile applications – and outline how you can achieve best practices in mobile-driven benefits through application adoption. Emphasis will be placed on solutions that most benefit public sector organisations. Paul will also outline the current roadmap for the SAP mobile platform and applications.

You’ll also hear from an SAP customer, CSC, and how they are using SAP mobility solutions globally to enable their employees, sales force and clients.

Topic: Becoming a modern regulator: SAP CRM implementation at EPA Victoria. The journey so far.SAP Solution area: CRM, Case Management, BW/BO

EPA is two years into completing a whole-of-business transformation program encompassing cultural, governance, structural, process and system change. After a comprehensive assessment of the market, EPA selected NTT Data to implement SAP CRM, Case Management, and Business Objects & Warehouse to enable the integration of its processes and systems. EPA is the first regulator in the world to implement SAP CRM.

Encompassing forty-three business processes many of which were heavily reformed or were new to the organisation, the EPA has completed two releases with all using the enabling tools.

Speakers: Paul Garrity Mobile Solutions Manager, SAP and Speaker TBC from CSC

Speaker: Carl MullerBSR Program Manager, Environment Protection Authority, Victoria

3:35pm Afternoon Tea4:15pm Breakout 9 – Federation Ballroom North Breakout 10 – Federation Ballroom South

Topic: Embrace the Cloud

SAP Solution area: Cloud

What is the SAP Cloud? Does it have a place in the Public Sector? Is it secure? What happens to all the On-Premise capability we have already invested in? Before we jump into the cloud how can I prepare? What barriers and issues will I face? If we implement Cloud, what’s different to the On-Premise implementations I’m used to? Ben will answer these questions, drawing not only on product and industry knowledge, but also on Redback’s own roadmap to “Embrace the Cloud”, moving beyond implementing the solution to also become a SAP Cloud

Topic: Moving forward with Workplace Performance Builder

SAP Solution area: WPB, Successfactors

In this presentation Michael will discuss how to best approach a Workplace Performance Builder (WPB) implementation. He will also detail the organisational requirements and change management considerations, as well as the challenges an organisation will face by standardising to an enterprise capability.

Speaker: Ben Sebo, Managing Consultant, Redback Consulting

Speaker: Michael Waldhuter, Technology Training Specialist, Roy Hill and introduced by Matthew Sleaford, Education Sales Executive, SAP Australia and New Zealand

5:00pm Closing – Federation Ballroom North Thank you and closeMark Baker, CEO, SAP Australian User Group

5:05pm Networking Drinks in the Exhibition area

4 SAP Australian User Group Canberra Forum

Michelle de Wet

Greg Miller

SAP Australian User Group Canberra Forum

Speakers

Vice Chair/HRIS Program LeaderSAUG/Transfield

Originally from South Africa, Michelle de Wet holds a B.Sc Microbiology degree and a Management Development Diploma and became known as a key leader that drives IT & HR organisational transformation. After immigrating to Australia, Michelle joined Coca-Cola Amatil (CCA) in 2004. Michelle concluded her career at CCA as the Solutions Delivery Manager for HRM where she was responsible for all HRM & Payroll SAP & non-SAP solutions delivery as well as managing the Change Management & Business Readiness function across all streams of SAP deployments for the CCA Group.

In January 2012, Michelle joined Transfield Services as the Global HRIS Program Director where she is leading the Global HR Payroll SAP and SuccessFactors Cloud based implementation as part of project Quantum.

Michelle is active in the SAP Community and is currently the Vice Chair of the SAUG Committee (SAP Australia User Group). Michelle has also been the lead and co-lead respectively for the HR Payroll SIG (SAP Interest Group) in Sydney and have delivered various keynote presentations at SAP Conferences in Australia.

Chief Operating OfficerSAP Australia & New Zealand

Greg Miller is Chief Operating Officer of SAP Australia and New Zealand. He joined SAP in September, 2012 from Unisys, where as Regional Vice President he held responsibility for Portfolio Management and Sales Operations, Asia Pacific and Japan.

As COO of SAP Australia and New Zealand, Miller oversees Presales, Inside Sales, Value Engineering, Industries, Value University and Business Operations. In addition, Miller currently acts as the Executive Sponsor for SAP’s Ecosystem team and General Manager of SAP’s Federal and Defense territory.

Miller has more than 20 years of local and international experience in sales and business operations. Miller has a Bachelor of Science (Marketing) from Leeds School of Business at the University of Colorado.

5Wednesday 13th March, 2013 || Hyatt Hotel, Canberra

Philip Hind

National Program ManagerData Standards & E-Commerce (Superstream) Project, Australian Taxation Office

Philip Hind leads the Data Standards and E-Commerce project as part of implementing the SuperStream reform proposals. The project will improve processing efficiency and data integrity of business to business transactions in the superannuation industry by ensuring that payments and data are received electronically in a consistent format.

Philip joined the ATO in November 2004 as Chief Knowledge Officer (CKO) with responsibility for information and knowledge management, as well as risk and intelligence capabilities.

Prior to the ATO, Philip served in a number of leadership roles with the Department of Justice in Victoria in knowledge management, IT and integrated criminal justice systems. Philip also previously worked in a management consulting firm during the 1990’s and has broad experience working in the US, UK, Canada, Japan and South East Asia.

Craig Farrell

Chief HR Officer Department of Immigration and Citizenship

Craig Farrell is the Chief HR Officer, People Strategy and Services Division, Department of Immigration and Citizenship.

His background includes managerial, employment brokerage, consultancy, contract management and corporate services, though for the past 17 years he has been in the HR arena.

Craig is a keen golfer, squash and tennis player, married with three children, and is an enthusiastic pilot, having run a successful commercial ballooning operation for 6 years.

6 SAP Australian User Group Canberra Forum

Rozanne Frost

Chief Information Officer Department of Finance and Deregulation

Appointed Chief Information Officer for the Department of Finance and Deregulation in February 2012, Roze is responsible for providing leadership and management of all aspects of IT services and Programs to meet Finance’s business needs. As part of this she is involved in the implementation of an SAP based system for future Australian Budget processes.

Roze is a senior executive with significant achievements in IT strategic planning, business transformation, organisational leadership and program management within government organisations (Department of Finance and Deregulation, CSIRO and Medicare), a large global IT organisation (CSC) and within BHP. These roles covered research, health, financial, manufacturing and resources sectors.

Grahame Reynolds

Senior Business Analyst Qenos Pty Ltd

Grahame Reynolds is on the SAUG Executive Committee and represents SAUG internationally on the SAP User Group Executive Network (SUGEN), a united international network of 16 user groups. He represented SAUG at several meetings and leads the SUGEN Upgrades Charter Team. Grahame has been the SAUG Chairman, Treasurer and has been responsible for Special Interest Groups. Prior to joining the SAUG Committee he was the leader of the Upgrades SIG. Grahame holds a Bachelor of Engineering Degree (Elect, Honours) and a Master of Engineering Management Degree and has 30 years’ experience in the food and petrochemical industries.

Grahame has significant project management experience having worked in the SAP area for nearly 14 years. Grahame has managed several system upgrades and implementations and is an SAP Certified Consultant in Plant Maintenance. Grahame currently works for Qenos Pty Ltd as a Senior Business Analyst.

SAP Australian User Group Canberra Forum

Speakers

7Wednesday 13th March, 2013 || Hyatt Hotel, Canberra

Paul Hawking

SAP Mentor

Paul is a Senior Lecturer in Information Systems at Victoria University. He is one of the leading commentators on ERP systems and specifically SAP solutions. His knowledge is well respected in both industry and academia and accordingly is often required to assist companies with their ERP strategies and understanding SAP solutions. He has presented at Sapphire, ASUG and SAUG conferences. He trains and advises academics around the world in regards to ERP systems curriculum. He was a past Chairperson and committee member of the SAP Australian User Group (SAUG) for 10 years and was responsible for knowledge transfer. He is a best-selling author and is a SAP Mentor.

Ben Sebo

Managing Consultant Redback Consulting and Department of Infrastructure and Transport

Ben Sebo is the Managing Consultant for Redback Consulting with over 15 years’ experience in SAP, primarily in SAP Human Resource and most recently in leading Redback’s cloud practice, including SuccessFactors. Ben has over 20 years’ experience in the Public Sector business processes and systems in Federal and State Government.

Guy Hutchison

Solution Architect Department of Human Services

Guy has been working at DHS for many years, mainly in the Application Infrastructure space, and has spent the last 3 years working on an Emerging Fraud Project, implementing modern technologies and techniques, to detect and respond to new Fraud risks. He will be sharing his experiences with new SAP products and directions.

8 SAP Australian User Group Canberra Forum

Carl Muller

BSR Program Manager Environment Protection Authority, Victoria

Having started out as an Oceanographic Engineer, Carl is currently Senior Program Manager, Business Services Reform at Environment Protection Authority (Victoria) (and with EPA since 2008). This $20m reform project is the largest ever undertaking for EPA in the business systems and information systems area. Prior to joining the EPA, worked at Bureau of Meteorology Australia in the Australia Tsunami Warning Systems Project as Project Manager, and the United Kingdom Meteorological Office (Department of Defence) in international relations.

Paul Garrity

Mobile Solutions Manager SAP Australia and New Zealand

Paul Garrity has 20 years’ experience providing technology solutions to business, and has consulted to leading businesses and governments around the world.

As SAP’s Mobile Solutions Manager, Paul currently manages the go-to market for SAP’s mobile solutions across Australia and New Zealand. SAP offers a complete enterprise mobility stack to support business process including mobile platform, device management, development tools and mobile applications.

Paul has been with SAP for five years and in that time has had various roles, most recently as the financial services industry principal, where he oversaw significant growth and built a sustainable software business for SAP in the ANZ insurance industry.

Michael Waldhuter

Technology Training Specialist Roy Hill

Michael Waldhuter is a Technology Training Specialist at Roy Hill, specifically designing and developing online training materials and documentation for IT software systems in the corporate and operational areas.

Over the past 20 years Michael has been involved in various aspects of online learning and training including analysis, design, development and delivery of education and training based solutions, as well as the implementation of training and learning systems and applications.

SAUG would like to thank our valued sponsors for their support:

Sponsors:

SAP Australian User Group Canberra Forum

Speakers

SAUG would like to thank our valued sponsors for their support:

Sponsors:

SAP Australian User Group Canberra Forum Exhibitors

Wednesday 13th March, 2013, Hyatt Hotel, Canberra