CURRICULAM VITAE

Sanchit JainEmail : er.jainsanchit@gmail.com Mobile : +91-9958580998

OBJECTIVE

To work in dynamic, professional and enterprising environment which will provide me the potential for advancement and increased IT skills, decision-making responsibilities and global exposure through consistent learning under the business and IT leaders.

SUMMARY

Have 6 years of overall experience in development and support of Web based applications , currently working in IBM India – Global Business Services, Gurgaon.

Current Role (CRM SDK Development and Support):

Working on customization and SDK development: Plugins: Sync and Async (On line and on-Prem CRM, with Debugging).Web/Windows/console applications connecting to CRM using WCF (SOAP and REST).Workflows, custom workflow activitiesJavaScript functions (Xrm framework, Using HttpRequest, Odata and SOAP)Working with PowerShell (Deployment and configuration settings)

Handling Technical and Admin(AD/ADFS/IIS) issues in CRM dynamics Application, Customization and SDK areas for CRM 2011, CRM 2013, CRM 2015, CRM 2016 in ‘on premises’ and ‘CRM Online’ both environments.

Working with North America customers in terms of gathering requirements, performing troubleshooting, handling technical support tickets and comprehensive documentation for the case.

Development of plugins / custom web application which connects to CRM using SOAP and REST svc’s.

Developing workflows/ custom workflow activities as per the business logic provided by clients.

Worked on multiple CRM Migration projects from 2011 to 2013, 2015 and 2016. (Provided best practice samples also and worked on data migration using configuration migration tool and SSRS packages.)

Experience in .NET Application Development:

Worked on Development, Unit Testing and Deployment of web based applications in C#.Net (Framework 4,4.5, 4.5.2 and 4.6), OOPS Concepts, ASP.NET, ADO.NET, Web Services and SQL Server from database side. Have good debugging skills.

Worked on Microsoft CRM 2011, Microsoft CRM 2013 (Both on premise and online environments), Microsoft Visual Studio 2008, Microsoft Visual Studio 2012, SQL Server 2008 and SQL Server 2012.

Worked on Java Scripts, AJAX. Experience in SSIS, SQL Server database, stored procedures, worked with Data Adaptor,

Dataset and Data reader as part of ADO.NET. Worked in AGILE process and MVP, 3TIER architectures.

Experience in Support:

Handling l3 level support for Dynamics CRM 2011, 2013, 2015, 2016 (on premise and online) technical issues.

Handling technical issues, tickets reported by users on priority basis. Have worked on Problem, incident and change management in HPSM. Regular client communication, Tech support, query response and production case review. Have attended war rooms, Critical-situations, and provided 24*7 phone support.

Industry specific trainings:

Have successfully completed Health Care Domain trainings (Providers, members). Have successfully completed SSS (Support Services and Solution) training. Have successfully completed Microsoft CCT and voice trainings.

SOFTWARE PROFICIENCY

Technologies : .NET, ASP/ADO.NET, SSIS, HTML, Web Services Programming Languages : C#.Net Scripting Languages : JavaScript, AJAX Databases : MS-SQL Server 2008, MS-SQL Server 2012 IDE / SDK : MS Visual Studio (Various versions), MS SQL Server,

MS CRM Dynamics (Various versions, Online and on- premises) MS Identity Manager (MIM)

Operating Systems : Windows 7,8,10, Windows Server 2008, 2012. 2012-R2

Tools for CRM : Plugin registration tool and SDK tools, SVCUtil, Fiddler, IE Debugger Tool, Firebug, MS internal tools, XRMtoolkit, Ribbon and Sitemap customization tools, tracing tools for CRM, PowerShell for CRM

WORK/FUNCTIONAL EXPERIENCE

Organization: IBM India Pvt. Ltd. (March 2016 to December 2016) (CRM SDK Developer)

Project:

Title : Ascendas CRM 2015 Customization and SDKTechnologie : MS CRM SDK, C#, ASP.NET, JavaScript, WCF, PowerShellDuration : March 2016 to December 2016

Description:

Ascendas is a real estate company and using MS CRM 2015 On prem.

This project includes customizing CRM as per their business needs. This required multiple custom things to be included in the OOB CRM and also to integrate with other systems, like multiple web portals (developed using C#), Tririga system (using SOAP and Rest).

Development Responsibilities:

Gather requirements from Client, prepare high level documents and estimate timelines for completion.

Develop and deploy customization as per the business logic provided. Unit, regression testing and arrange demo for client and end users.

Organization: Microsoft IGTSC (August 2014 to March 2016) (CRM SDK Developer/Technical Support Engineer)

Project:

Title : Dynamics CRM SDK Development (Various clients)Technologie : CRM SDK, C#, ASP.NET, JavaScript, WCFDatabase : SQL Server 2008, SQL Server 2012Duration : August 2014 – Till DateDescription:

Dynamic CRM is a customer management tool from Microsoft, which provide a very wide scope for business and customer management.

The product focuses mainly on Sales, Marketing, and Service (help desk) sectors and can be customized up to a whole new level using plugins, workflows, ribbon customization and many more other forms of customization. Dynamics CRM is a server-client application, which is primarily an IIS-based web application which also supports extensive web services interfaces.

Development Responsibilities:

Development of plugins / custom web application which connects to CRM using SOAP and REST svc’s. Development of workflows/ custom workflow activities as per the business logic provided by clients.

Worked on multiple CRM Migration projects (From older versions to newer versions). Debugging CRM application Code, Plugins, Workflow activities, JS Libraries, PowerShell for

CRM. CRM platform Tracing (Error, Info, Verbose level). Worked with MIM.

Support Responsibilities:

Handling l3 level support for Dynamics CRM 2011, Dynamics CRM 2013 (on premise and online) technical issues.

Working with customizations, custom plugins, Workflows and SDK Issues (using c# dot net console, windows and web applications, scripting).

Gathering information, analyzing data and troubleshooting, closure of the issue. Communication with North America customers and publishing internal papers for frequently

occurring issues.

Organization: UnitedHealth Group (December 2010 to March 2014) (Software Engineer)

Project #1:

Title : Customer Data delivery (CDD)Technologie : C#, ASP.NET, SQLDatabase : SQL Server 2008Duration : May 2012 – March 2014Description:

An application for smooth claims processing, User input the data through front end, CDD Web Application Generates request number and sends the information submitted by user to mainframe on daily and monthly basis using another console application scheduled in TWS.

Using Asp.Net(c#), 3 Tier architecture for user interface and SQL Server 2008 as a database.

Responsibilities:

Handling tickets reported by users on priority basis. Problem, incident and change management in HPSM. Regular client communication, Tech support, query response and production case review.

Project #2:

Title : Common Work Queue (CWQ)Technologie : C#, ASP.NET, JavaScript, HTML, Java web services, SSIS, Web ServicesDatabase : SQL Server 2008Duration : March 2011 – May 2012Description:

The Common Work Queue (CWQ) project is a web based preventive health care application that is used for tracking, monitoring, and working of member cases, programs, or activities. The motive of Application is to maintain health standards by Finding opportunities, providing Programs and Assigning Activities between provider and member proactively. This ultimately results in improving health standards; minimize no. of insurance claims, which is cost saving for both member and company.

Responsibilities:

Analysis of the specifications provided by the clients. Development of WebPages i.e. both business logic and UI designing in ASP.net and C# as code

behind. Unit testing and Demo of task in the end of every sprint. Daily work status Updates for both offshore and onshore as par the AGILE process.

Other Projects:

Name: Unit Cost Reporting Tool, Local Care Guide (LCG).

Technologies/Skills used: C#, ASP.Net, SQL Server.

ACADEMIC QUALIFICATION

Bachelor of Engineering in 2009 with 64% from Arya Institute of Engineering and technology, Jaipur, Rajasthan.

Intermediate Course in 2004 with 69% from AVM Senior Sec. School, Hindaun City, Rajasthan. Matriculation Course in 2002 with 77% from AVM Senior Sec. School, Hindaun City, Rajasthan.

AWARDS AND STRENGTHS

Got multiple rewards and recognitions for the work done and trainings delivered on CRM in Microsoft, Bangalore and in Wipro, Mumbai.

Got SPOT awards for work done in UHG. Got several awards for extracurricular activities, sports. Ability to think independently, learn rapidly and communicate effectively. Enthusiastic to learn new concepts and to work in a team. Ability to deliver the assigned tasks in a systematic manner in the given time frame.

PERSONAL DATA Date of Birth : 18th July 1988 Passport Status : Ready / Passport No: k8652385 Permanent Address : Karampura House, Near Jain Mandir, Vardhaman Nagar,

Hindaun City, Rajasthan. (PIN:32230) Marital Status : Unmarried

DECLARATIONI declare that the above details given by me are correct to the best of my knowledge and belief

Date: 2nd Jan 2016.Place: Bangalore. (Sanchit Jain)