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SAM Process Engineering
Rory Canavan
www.samcharter.com
1 GOVERNANCE
SCOPE
Introduction
2
3
4
DEFINING PROCESS OBJECTIVES
MODELLING FRAMEWORK
5
6
A COUPLE OF POINTERS..
FINALLY…
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GOVERNANCE:
Legislation
Regulation
Business Requirements
Benchmarking (Gap Analysis/Risk Assessment)
Formal Governance Document
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SCOPE:
Process requirements (e.g. Non-IT Support)
Process reach
Specific issues to watch out for:
National/International boundaries
Specific Vendor
Specific Area of IT
Specific Business Unit
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RACI Chart:
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Defining Process Objectives:
Size and scale
Not too big...
Not too small...
Just right!
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Modelling Framework:
Modelling Framework:
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Modelling Framework:
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www.samcharter.com
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A couple of Pointers..
Distinction between Project and BAU Processes…
Exception Handling within Processes
+
Process Definition
Document (PDD)
Standard Operating
Procedure (SOP)
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PDDs and SOPs
And Finally…
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Any Questions?