Embed Size (px)
Citation preview
1One Glenlake Parkway, Suite 525, Atlanta, GA 30328 © Charter Global, Inc., Atlanta, Georgia. All r ights reserved.
Salesforce vs. Dynamics 365CRM-Product ComparisonGain valuble insight in to the custmer lifecycle.
2
Customer Relationship Applications
Microsoft Dynamics 365
Salesforce.Com
One Glenlake Parkway, Suite 525, Atlanta, GA 30328 © Charter Global, Inc., Atlanta, Georgia. All r ights reserved.
On Premises Cloud
Cloud
Deployment:
Deployment:
3One Glenlake Parkway, Suite 525, Atlanta, GA 30328 © Charter Global, Inc., Atlanta, Georgia. All r ights reserved.
Customer Engagement Plan - $115/user/mo.Team Member - $8/user/mo.Dynamics 365 - Financially backed by a 99.9% percent uptime Service Level Agreement (SLA)
Subscription renewed monthly. No long term commitment, pay only for the user license as needed! Microsoft Professional Support Included.
1) If the cost of data storage is X with MS CRM (Cloud) ($9.99/GB)2) No extra cost for Mobile users
1) Data is real time2) Inherits security and data privileges3) Allows charts, lists, iFrames to be displayed4) One-Click drill down5) OOB Integration - Power BI – Interactive Dashboards
1) Dynamics 365 App for outlook is a true Microsoft Outlook application. One Click Install to all user devices.
2) Features like “Excel online” helps user update to CRM records from Excel online.
3) Great user experience across MS products (i.e. Office, Lync, Skype, Yammer, SharePoint)
CRM Offering Comparison
Microsoft Dynamics 365
Price:
Contract term (Cloud):
Additional Costs (Cloud)
Dashboards
Office Experience
4One Glenlake Parkway, Suite 525, Atlanta, GA 30328 © Charter Global, Inc., Atlanta, Georgia. All r ights reserved.
SFDC Unlimited - $300/user/mo.SFDC Enterprise - $150/user/mo.SFDC Professional - $75/user/mo.SFDC has no financially backed Service Level Agreement (SLA)
A year-long contract is required and renewed annually. SFDC does not allow the number of user subscriptions purchased to be decreased during the subscription term Support Included with Additional Fees or Subscription
1) Data Storage 2X higher than Microsoft ($125/500MB)2) SFDC – Mobile $/user/mo. or Subscription
1) SFDC has a lag of 30-60 minutes2) SFDC does not have any of Inherit security3) Only reports4) Does not have a parallel offering
SFDC is repealing Outlook features; for example, users can’t manage opportunities and leads anymore
CRM Offering Comparison
Salesforce.Com
Price:
Contract term (Cloud):
Additional Costs (Cloud)
Dashboards
Office Experience
5One Glenlake Parkway, Suite 525, Atlanta, GA 30328 © Charter Global, Inc., Atlanta, Georgia. All r ights reserved.
Strengths
Major Features Weaknesses
• Best Pricing with Innovative Features• Complete Suite of Microsoft Office Family• Affordable Implementation \
Development cost and Maintainance• Strong Product Support
• Lead Management• Einstein Lead Scoring• Opportunity Score• Manage Customer and Sales• Product and Pricebook• Collaborate with Chatter• Process Builder• Einstein Account Insights
• Expensive cost of Implmentation and Resource(Developer) Maintainance.
• Complexity in User Interface.
• Expensive Licenses Cost and Storage
6One Glenlake Parkway, Suite 525, Atlanta, GA 30328 © Charter Global, Inc., Atlanta, Georgia. All r ights reserved.
Strengths
Major Features Weaknesses
• Pioneer with experience in Product Lifecycle
• Multiple Third Party apps and Integration
• Large Customer Presence
• Lead Management• Einstein Lead Scoring• Opportunity Score• Manage Customer and Sales• Product and Pricebook• Collaborate with Chatter• Process Builder• Einstein Account Insights
• Still evolving with Product Integration with ERP
• Dependency on Microsoft Ecosystem
7One Glenlake Parkway, Suite 525, Atlanta, GA 30328 © Charter Global, Inc., Atlanta, Georgia. All r ights reserved.
Proposed Recommendation
Charter Global Expertise
Complete Suite of Microsoft Dynamics 365 Family
Strong Implementation Team
Highly Scalable to any Business Need
Guaranteed Best Licensee Cost
Best ROI with Value for Money
Dedicated Support and ROI
Microsoft Gold Partners
Easy Customization and Development \ Maintenance
Azure Machine Learning with Strong Business Features
Microsoft Dynamics 365
8
One Glenlake Parkway, Suite 525, Atlanta, GA 30328 © Charter Global, Inc., Atlanta, Georgia. All r ights reserved.
Build stronger relationships with your customers.
Let’s get started.
Enable your sales, marketing, and service delivery teams with a powerful CRM engine. Charter Global provides talented resources to create and manage an effective CRM strategy.
Phone: (888) 326 9933 Fax: (770) 326 9922
Email: [email protected]
