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Safety and Mission Assurance Directorate, Goddard Space Flight Center Supply Chain Management Safety & Mission Assurance Directorate Goddard Space Flight Center Supply Chain Management Team
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Safety and Mission Assurance Directorate, Goddard Space Flight Center
Supply Chain ManagementPanel Session:NASA Supplier Assessments: Processes, Results and Lessons Learned
GSFC’s Supplier Assessments
Mike Kelly, ChiefInstitutional Support Office
Supply Chain 2008 ConferenceOctober 28, 2008
Safety and Mission Assurance Directorate, Goddard Space Flight Center
Supply Chain Management
Today’s Presentation
• Organization / Team• Purpose and Scope• Process Overview• Approach• Reporting• Other Highlights
Safety and Mission Assurance Directorate, Goddard Space Flight Center
Supply Chain Management
Safety & Mission Assurance DirectorateGoddard Space Flight Center
Supply ChainManagement
Team
Safety and Mission Assurance Directorate, Goddard Space Flight Center
Supply Chain Management
Supply Chain Management Team
• Mike Kelly ([email protected])• Charles Kim ([email protected])• Jonathan Root ([email protected])• Louis Thomas ([email protected])• Vic DiMarco ([email protected])
• Plus assessors from GSFC and the NASA Contract Assurance Services contract!
Safety and Mission Assurance Directorate, Goddard Space Flight Center
Supply Chain Management
Supplier AssessmentsPurpose and Scope
• Purpose:– Assess conformance with requirements and monitor improvements
to better enable the realization of quality products and services for NASA mission projects
• Scope includes the Supplier’s implementation of:– NASA contractual requirements, including risk management and
systems safety– Quality Management Standards (IS0 9001:2000 or AS9100,Rev.B)– Internal processes / procedures supporting the fulfillment of
requirements – Government-Industry Data Exchange Program (GIDEP) Alerts– Industrial Safety
• Each assessment is tailored (per Assessment Plan) to address applicable requirements, past findings and any NASA project management concerns
Safety and Mission Assurance Directorate, Goddard Space Flight Center
Supply Chain Management
Process OverviewGSFC Supplier Assessments
Plan Assessment• Selection Factors
•Scheduling and Coordination• Tailored Assessment Plan
Conduct Assessment• GSFC-led expert team
• Strengths and Areas for Improvement• Reporting
Assessment Follow-up• Corrective / Preventive Actions
• On-site Verification• Reporting
• Knowledge Sharing
• Assessment Database • NASA Projects
• NASA Acquisition Processes
• Other NASA Centers /
Agencies
Safety and Mission Assurance Directorate, Goddard Space Flight Center
Supply Chain Management
Assessment ApproachHighlights
• Assessments conducted by an expert team under GSFC Supply Chain Management leadership
• Open communication and coordination before, during and after
• Assessment Plan provided in advance for feedback / revision
• Daily debriefs and Assessment Out-Brief• Open door for communication of concerns throughout the
assessment process• Feedback welcomed! -- Supplier Assessment Team Evaluation
Form• Focused on conformance with requirements, strengths
(positive comments and commendations), and areas for improvement (non-compliances and observations)
Safety and Mission Assurance Directorate, Goddard Flight Center
Assessment ApproachHighlights - continued
• Assessment method employs sampling, objective evidence and professional judgment
• Coordination / collaboration with GSFC project management, other NASA centers and agencies (e.g., DCMA) and with company’s customers as appropriate
• GSFC works closely with suppliers to address assessment results and close Corrective Actions• Assessment Report with documented findings provided for
comment/response• Corrective action responses reviewed• Onsite (“eyes-on”) verification usually conducted
NASA / Industry Teamwork = Mission Success!
Safety and Mission Assurance Directorate, Goddard Space Flight Center
Supply Chain Management
Assessment Reporting
• Assessment team documents non-compliances, observations and commendations during the course of the assessment
Critical Noncompliance: Failure to fulfill or comply with requirements that could have serious safety and mission consequences (e.g., loss of life, serious injury to personnel, damage to high-value property, defective mission-critical product)
Noncompliance: Failure to fulfill or comply with requirements Observation: A condition or process that conforms with requirements, but warrants
improvement based on industry practicesCommendation: A condition or process that is considered an industry benchmark
• Daily debrief with informal discussion of the day’s activities and plans for the next day
• Out-Brief with any draft non-compliances, observations or commendations presented at the conclusion of the assessment
• Assessment Report provided for Supplier comment/response• Corrective Action responses and verification reported/shared
within NASA
Safety and Mission Assurance Directorate, Goddard Space Flight Center
Supply Chain Management
Other Highlights
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• Assessments support the portfolio of mission projects managed by GSFC, examining suppliers at multiple tiers of the projects’ supply chains
• Conducted 38 assessments (full & follow-up) in 2007; 39 assessments completed/scheduled in 2008• In 2009 …. ramping-up assessments to include more
lower tier suppliers• Summary trend data from assessments
available to suppliers for benchmarking analysis.
Safety and Mission Assurance Directorate, Goddard Space Flight Center
Supply Chain Management
Discussion
Questions?
