DeShunda S. Brown-Boulcher2602 Brinkley Rd Unit 404 Ft Washington, MD 20744

(757) 738-2061 deshundabrown@yahoo.com

EDUCATION

Saint Leo University Saint Leo, FLMasters of Science degree, May 2015Major: Criminal Justice/Corrections Specialty

Norfolk State University Norfolk, VABachelor of Science degree, December 2012 Major: Sociology

Monroe College Bronx, NYAssociate of Arts degree, December 1996Major: Office Technologies

EMPLOYMENT HISTORY

Smart Restoration LLC, Loudoun County, VA 10/3/2016-PresentSupervisor: Kalpesh Patel (443) 538-3502Salary: $33,280/ 80 hrs. Bi-weeklyContent Manager

Professionally represent the Serv Pro principles of honesty and integrity. File documentation and paperwork on content jobs. Inspect loss site as necessary to determine accurate scope of work necessary. Complete and submit timely final estimates as requested by adjusters. Complete and submit timely content estimates to insurance company. Espouse scope of work to adjusters and content staff. Complete and submit any necessary or requested documentation to adjuster. Internal file documentation and complete spreadsheet of non-salvageable items. Schedule crew chiefs and estimators to job site. Work collaboratively with project manager throughout job. Supervise eleven (11) content cleaning/packing/moving staff members. Cooperate with office staff on all assigned work. Communicate with insurance agencies and property owners throughout the job.

U.S. Office of Personnel Management, Washington, DC

DeShunda S. Brown-Boulcher

06/29/2015-06/09/16Supervisor: Rebecca Holley (240) 472-4877Salary: $43,638/80 hrs. Bi-weeklyPublic Trust Security Clearance, November 2014Legal Administrative Assistant, Claims Specialist- GS-7

Researched, comprehended and accurately applied federal laws and regulations. Determine entitlement to and calculate the amount of retirement and survivor annuities. Responded to inquiries from various outside parties including congressional sources. Decided eligibility of employees and dependents to continue health and life insurance. Analyzed case files for completeness and accuracy and develop for missing information. Examined and analyzed the authenticity of benefit documents and applied retirement laws. Reviewed accuracy of information before submission in a timely manner. Determined if the facts and evidence of cases support the process of adjudicating cases.

United States Department of Commerce, Chesapeake, VA 11/26/2014-06/27/2015Supervisor: Della Stokes (757) 759-6186Salary: $23,616/40 hrs. Intermittent tour of dutyField Representative- GS-3

Communicated effective oral and written interaction to articulate decisions. Investigated and researched information about home vacancies and sales. Researched and confirmed residential addresses and status of occupancy. Placed and received telephone calls from respondents for phone interviews. Used electronic systems to research and retrieve data and apply to work tasks completed.

Southeastern Tidewater Opportunity Project, Norfolk, VA 3/17/2008-3/23/2012Supervisor: Mr. Paris (757) 513-9008Salary: $ 22,800/ 40 hrs. WeeklyAdministrative Program Specialist-Reentry Program

Provided excellent customers service while addressing inquires, concerns or complaints. Proficient with Evidence-Based Programming. Utilized electronic system, which was used to determine violent charges and risk to agency. Provided wrap-around services to ex-offending community and their families. Referred participants to local community agencies for continuity of services. Composed written correspondences for management and external stakeholders. Completed intake, case management and follow-up of all ex-offender participants. Identified and established relationships with various points of contact and external agencies. Built partnerships with internal and external customers as well as team members. Utilized electronic databases to extract offender static history and other information. Worked with others to achieve espoused values and common goals. Provided employment training to participants to meet required employment skills.

DeShunda S. Brown-Boulcher

Community Alternatives, Inc.10/1998-3/2005Supervisor: Chris Green (757) 468-7000Salary: $23,040/ 40 hrs. WeeklyDirect Support Professional/Supervisor

Provided day support, community integration and employment training to individuals with mental health, substance abuse and/or developmental disabilities.

Completed daily case notes and Quarterly Reports. Documented services, outcomes and activities for each individual. Established and maintained open lines of communication with caseworkers, physicians co-

workers and employers. Assisted clients with developing obtainable outcomes for person-centered plans Assist Substance Abuse and Mental Health clients. Provided training to clients to gain, increase or maintain work skills. Provided training to improve social skills and modify behaviors that interfere with

employment. Assisted clients with problem-solving skills to meet social expectations. Assisted with implementing and modifying Individual Services Plans.