RPG ENGINEERING PROJECT

RPG ENGINEERING`

B.N.BAHADUR INSTITUTE OF MANAGEMENT SCIENCESUNIVERSITY OF MYSORE

MYSORE

BUSINESS FAMILIARISATION DRAFT WITH REFERENENCE TO RPG ENGINEERING, MYSORE

GUIDEDr.Mahesh

Internship Draft submitted to the University of Mysore in partial fulfillment of the requirements of 3rd semester MBA degree

examination 2015

Submitted by,

HARHITHA.M.S HARSHITHASHANKAR JEEVITHA.K KAVYASHREE.M.N

TABLE OF CONTENTS

B.N.BAHADUR INSTITUTE OF MANAGEMENT SCIENCES Page 1

RPG ENGINEERING`

Sl No. Title Page No.

1 Introduction 2 Cha Review of Literature

2.1 Overview of technical analysis2.2 Assumption of technical analysis2.3 Theoretical reference to technical analysis2.4 Charting technique2.5 Trends2.6 Technical analysis indicators

3 Chapter – 3 Methodology

3.1 Objectives3.2 Scope

3.3 Limitations

3.4 Statement of Problems

3.5 Methodology4 Chapter – 4 Data Analysis and Interpretation

4.1Tata motors4.2Bajaj Auto

4.3Mahindra & Mahindra4.4 Hero Moto corp.

4.5 Maruthi udyog limited5 Chapter -5 Findings

6 Chapter-6 Suggestions and conclusion

5.1 suggestion

5.2 conclusion

7 Bibliography


RPG ENGINEERING`

INTRODUCTION


Sl. No.Sl. No. ABBREVIATIONABBREVIATION DESCRIPTIONDESCRIPTION1.1. RPG EnggRPG Engg RPG EngineeringRPG Engineering2.2. MPMP Managing Partner Managing Partner 3.3. ISOISO International Organization for StandardizationInternational Organization for Standardization4.4. QMSQMS Quality Management SystemsQuality Management Systems5.5. QSPQSP Quality System ProcedureQuality System Procedure6.6. MRMR Management RepresentativeManagement Representative7.7. MRMMRM Management Review MeetingManagement Review Meeting8.8. DOCDOC DocumentDocument9.9. REFREF ReferenceReference10.10. Sl. No.Sl. No. Serial NumberSerial Number11.11. REV.REV. RevisionRevision12.12. QSMQSM Quality System ManualQuality System Manual13.13. MNTMNT MaintenanceMaintenance14.14. POPO Purchase OrderPurchase Order15.15. PR/Prod.PR/Prod. ProductionProduction16.16. CIPCIP Continual Improvement PlanContinual Improvement Plan17.17. CUSCUS Customer SatisfactionCustomer Satisfaction18.18. NCNC NonconformanceNonconformance19.19. HRHR Human ResourcesHuman Resources20.20. SS StoresStores21.21. QCQC Quality control Quality control 22.22. QCDQCD Quality control Department Quality control Department 23.23. IAIA Internal AuditInternal Audit24.24. TRG TrainingTraining25.25. L ListList26.26. R RegisterRegister27.27. F FormatFormat28.28. WI Work InstructionWork Instruction29.29. CP Control PlanControl Plan30.30. PP Process PlanProcess Plan31.31. PFC Process Flow ChartProcess Flow Chart32.32. FMEA Failure Mode & Effect AnalysisFailure Mode & Effect Analysis33.33. PPAP Production Part Approval ProcessProduction Part Approval Process34.34. CAPA Corrective Action and Preventive ActionCorrective Action and Preventive Action35.35. CAL CalibrationCalibration36.36. M & M Equipment Monitoring & Measuring EquipmentMonitoring & Measuring Equipment37.37. NCP Non Conforming ProductNon Conforming Product38.38. JF Jigs & FixtureJigs & Fixture39.39. DBP Daily Bath ParameterDaily Bath Parameter40.40. Ni Chromium Plating Nickel Chromium PlatingNickel Chromium Plating41.41. Zn Plating Zinc PlatingZinc Plating42.42. Cu CopperCopper43.43. NCR Plating Nickel Chromium PlatingNickel Chromium Plating

RPG ENGINEERING`

Business familiarization is acquainting oneself with the various aspects of

functioning in a business organization largely referred to as companies or

corporations. The many functions that are carried out in a systematic manner to

yield production and profit is known as the Business. This project report entails

the makers of the study to identify the functions, processes and their need in a

business organization.

For the purpose of ease and simplicity to illustrate this methodology of

business, the manufacturing sector was chosen as it clearly defines start to finish

functions involved in a business organization.

The business familiarization as per the requirement of the course not only

fulfills that very requirement but has also developed us personally by getting

acquainted with how the companies regulates. During this period we were

introduced to the organizational structure, professional world, ISO Standards of

the organization.

In conclusion, this study clearly defines the input, output and outcome of theBusiness, whilst measuring the impact and profitability with the mainIngredients of man, material, machinery and money.

OBJECTIVE OF THE STUDY


RPG ENGINEERING`

To understand the business process.

To make a detail study of manufacturing process at RPG engineering.

To make familiarize with manufacturing process.

To know their present level of performance.

To know their future prospects of business.

To know their employees and workers satisfaction in manufacturing unit.

To get an insight into the process and function of RPG engineering.

To study various department like – Finance, Human Resource, Marketing,

Information Technology.

To do SWOT analysis of the organization.

SCOPE OF STUDY

This project is about the ‘BUSINESS FAMILIARIZATION REPORT’

carried out at RPG engineering during 2015 where the business activities

performed at the Company was studied.

The scope of the study can be enumerated as follows:

This study helps us to know RPG engineering, its nature of working

policies, Practices, procedures and its management.

Structure and process of various departments like human resource,

finance, marketing, IT relating to RPG engineering.

Business familiarization is a vast topic. In this study the main focus is

given to the manufacturing process, workers satisfaction level and the

present market condition of RPG engineering.

METHODOLOGY

This Report is prepared with the help of both primary and secondary data.Primary data are being collected from employees and staff through formal


RPG ENGINEERINGÌnterviews whereas secondary data are collected from annual report or

unpublished source that is through quality reports, brochures, company records

and internet.

Primary data:

Data originally collected for the first time in an investigation are known as

primary data. This data has been obtained from the past records and files annual

reports and by personal interview of the company managing directors.

It s collected from-

1. Personal discussion with the concerned Senior Marketing Managers and

Assistant Managers of the company.

2. Personal discussion with HR Manager of the company.

Secondary data:

The information already collected data which are not originally collected,

obtained from published. It is also obtained from the past records and files of

the organization and also collected from various trade journals and newspapers.

OVERVIEW OF THE COMPANY

NAME: R.P.G ENGINEERINGB.N.BAHADUR INSTITUTE OF MANAGEMENT SCIENCES Page 6

RPG ENGINEERING`

ADDRESS: B205, YADAVGIRI INDUSTRIAL ESTATE,MYSORE 570020KARNATAKA, INDIA

PHONE: 9448069183

NATURE OF: PARTNERSHIP COMPANYCOMPANY

ESTABLISHED: 1992

NUMBER OFEMPLOYEES: 31

ISO CERTIFICATION: 9001:2008

COMPANY DESCRIPTION


RPG ENGINEERING`RPG Engineering was launched in the year 1993 with the objective to

Manufacture & supply of Precision Machined & Ground Components & Started

Plating, Phosphate & Blackening Services in the Month of Jun 2012 to various

Industries. The company is located in Yadavagiri Industrial Estate Mysore, and

has established a good client base at Mysore, Bangalore, Chennai, & nearby

places.

Over the years, the company has become synonymous, with the production of

Precision Machined, Ground Components & Plating, Phosphate, Blackening

Services to meet the Customer requirements and Satisfaction.

The entire team at M/s. RPG Engineering is Customer Focused & is committed

to Quality. The expertise available in the company ensures one-stop-shop in the

field of Manufacturing of Precision machined, Ground Components & Plating,

Phosphate Blackening Services.

We have processed and fine-tuned our system towards obtaining ISO 9001:2008

certifications, as an additional measure on our approach to achieve customer

delight. The success of the past effort has inspired us to strive for many more

milestones and to this, the entire team has dedicated itself.


RPG ENGINEERING`The major customers include M/S. Automotive Axles Limited Mysore, M/S.

Shirohan Engineering Mysore, M/S. Pretech Plast Pvt. Ltd. Bangalore, M/S.

TVS Electronics Pvt. Ltd. Chennai, M/S. R & S Precision Electronics Pvt.

Ltd. Tumkur & Pondicherry. M/S. Triton Valves Limited Mysore, M/S.

Keynes Technology & Stera Engineering (India) Pvt. Ltd. Thiruvallur District

RPG Engineering is strive for achieving highest customer satisfaction through

effective implementation of Quality Management System on the lines of ISO

9001: 2008.


RPG ENGINEERING`

COMPANY PROFILE


RPG ENGINEERING`

RPG ENGINEERING - a brief profile

( UNIT - I )

Shed No. B – 205, Yadavagiri Indl Estate, Mysore – 570 020.

: 0821 - 2491642 , e -mail : [email protected]

Year of Establishment Jun-93

Constitution Partnership Firm

Name of Managing Partner Mrs Mamatha Adhikari

Accredition ISO 9001 : 2008 from BSI

Bankers CANARA BANK

Mysore.

Building Shop Floor Available 4000 Sq. Feet

Office 300 Sq. Feet

Power Available 65 HP

Contact PersonsMr.Ravindra – Manager 0821 - 2491642

Company Working Hours

General shift 7am to 7pm

No.of Supervisory Staff 415


RPG ENGINEERING`


RPG ENGINEERING`


RPG ENGINEERING - a brief profile

( UNIT - II )Shed No.C-152, Yadavagiri Indl Estate, Mysore – 570 020.

: 0821 - 2491642 , e -mail : [email protected]

Year of Establishment Jun-93

Constitution Partnership Firm

Name of Managing Partner Mrs.Mamatha Adhikari

Accredition ISO 9001 : 2008 from BSI

Bankers CANARA BANK

Mysore.

Building Shop Floor Available 4000 Sq. Feet

Office 300 Sq. Feet

Power Available 65 HP

Contact PersonsMr.Ravindra – Manager 0821 - 2491642

Company Working Hours

General shift 7am to 7pm

No.of Supervisory Staff 2 No of Employees 12

RPG ENGINEERING`


RPG ENGINEERING`

Quality Policy:

We at RPG Engineering are Committed to Deliver Machined, Ground Components & Plating, Phosphate ,Blackening Services with Quality & Service at all times and Play A Key Role in Ensuring Success of Our Customer by adopting Continual Improvement Methodology of System and Processes by involving all Employees through Team Work.

Quality Objectives:

To achieve highest Customer Satisfaction by Timely delivery of Quality Product & meeting all requirements of customer

Reduce Customer complaint at 3 in no’s per Year. To exercise control to limit Product Non – conformance below

0.2% To achieve overall suppliers Rating performance 100% To Motivate, Train & Involve employees in activities concerning

Quality & Growth.


RPG ENGINEERING`

Organizational structure:


RPG ENGINEERING`

SCOPE:

GENERAL:

The Quality System Manual of the company is based on the Standard ISO 9001:2008. It demonstrates the company’s ability to consistently provide product that meet the customer’s satisfaction and applicable statutory & regulatory requirements. It aims to enhance customer satisfaction through implementation of the system including processes for continual improvement and applicable statutory & regulatory requirements.

APPLICATION:

The nature of activities carried out by the company is such that the clause on design & development (clause No. 7.3) is not applicable. These are explained further in the respective section of this manual.This exclusion does not affect the company’s ability or responsibility to manufacture so as to meet Customers’ requirements and applicable statutory & regulatory requirements. If, by nature, the above clause is applicable in future, the suitable system will be adopted and implemented in line with the standards.

TERMS & DEFINITIONS:

The following definitions apply to the supply chain.

Supplier Organization Customer (Vendor) (RPG ENGINEERING) (Client)


RPG ENGINEERING`

TERM DEFINITIONQuality assurance

Part of quality management focused on providing confidence that quality requirements would be fulfilled.

Quality planning

Part of quality management focused on setting quality objectives and specifying necessary operational processes and related resources in order to fulfill the quality objectives.

Combined Quality engg

A development process where activities are taken with consideration to other activities (purchase, production, installation etc.) via a multi area team.

Quality planA document specifying which procedures and related resources should be applied by whom and when to a specific project, product, process or contract.

Quality improvement

Part of quality management focused on increasing the ability to fulfill quality requirements.

Process A set of interrelated or interacted activities which transforms inputs into outputs.

Procedure A specified documented method to carry out an activity or a process.

Product A result of a process.

Audit A process for evaluating the compatibility of a quality management system to its objectives and to determine the gaps between what was revealed and what is required.

Auditor A person who is competence and trained to carry out an audit.

Audit criteria Set of policies, procedures or requirements used as a reference for conducting the audit.

Audit program.

A set of examinations, tests or samples, which must be taken in order to maintain a required audit.

Audit evidence Records, statements of fact or other information which is relevant to the audit criteria and can be verified.

Audit findings The results of the audit evidence against the audit's criteria

Audit conclusion

Outcome of the audit provided by the audit team 9or auditor), which applies of conformity, nonconformity or an opportunity for improvement.

Conformity Fulfillment of a requirement

CustomerAn organization or a person that receives a product. A customer receives the final product - an output of a process. A customer may be an internal customer as well as external or final.

Customer's satisfaction

Customer’s perception of the degree to which the customer’s requirements have been supplied.

Constant A recurring activity aimed to increase the ability to fulfill the


RPG ENGINEERINGÌmprovement requirements. Correction Action taken to eliminate a detected nonconformity. Corrective action

Action taken to eliminate the cause of a detected nonconformity or other undesirable situation.

Document Information and its supporting medium.

Defect Non-fulfillment of requirement related to an intended or a specified use.

Effectiveness The extent to which planned activities are realized and planned results achieved.

Nonconformity

A non-fulfillment of a requirement where a result was not achieved according to a specific requirement.

TERM DEFINITIONQuality To do the right action every time, for once and correct. Quality management system

Matched activities to direct and control an organization with regard to quality.

Quality policy

Overall intention and direction of an organization related to the quality management system as formally expressed and published by the organization's top management

Quality manual

A document containing the quality policy, quality objectives, organizational structure diagram, and description of the quality system and its relation to the main processes.

Quality procedures

Procedures required by the ISO 9001 Standard in order to ensure that the organization shall perform the minimum requirements of the Standard.

Quality objectives

The goals that the organization is aspire to achieve as a result of the quality management system.

Quality control Part of quality management focused on fulfilling quality requirements.

Preventive action

Action to eliminate the cause of a potential nonconformity or other undesirable potential situation.

Record Document stating results achieved or providing evidence of activities performed.

Release Permission to proceed to next stage of a process.

Scrape Disqualifying a product that is not as required or as specified. Scrape activities can be recycling or product demolition.


RPG ENGINEERING`

DEPARTMENTS and FUNCTIONS

HUMAN RESOURCE DEPARTMENT:

General:

RPG ENGINEERING ensures that the personnel performing work affecting conformity to product requirements shall be competent on the basis of appropriate education, training, skills and experience. This shall suitably identified and necessary records will be maintained.

Competence, training and awareness: RPG ENGINEERING shall:

Determines the necessary competence for personnel performing work concerning product requirement.

Where applicable, provide training or take other actions to achieve the necessary competence.

Evaluates the effectiveness of training. Ensures that employees are aware of the relevance and importance of their

activities and how they contribute to the achievement of the quality objectives.

Maintains appropriate records of education, training, skills and experience.

The training activities at RPG ENGINEERING are described below and records of training are maintained as per the procedure for Control of Records defined in Section-1 of QSM.

The training need shall arise during the following situations:

Training for new recruits. New persons recruited are given on the job training across the organization

so that he / she become familiar with function of the organization. After completion of the training he will be put on to regular job for which he/she was recruited.

Training for promoted employee. Introduction of new system / facility / product. Employee has to acquire additional / special skill for performing his duties. Additional skills requirement based on Skill Matrix.


RPG ENGINEERING`

Identification of training needs and training process is implemented in the organization as mentioned below:

Input Activity Output

Training requirement

Trainings are identified and planned by MR / MANAGER

Training need (TRG / F / 01)Training calendar

Training Calendar( TRG / F / 02 )

Imparting Training to the identified employees through internal faculty or by external agency

Training Attendance ( TRG / F / 03 )

Training Attendance

Preparation of employee wise recordEmployee Record( TRG / F / 04 )

Employee Record and Training Details

Assessment of training effectivenessTraining Effectiveness Record ( TRG / F / 05 )

Training Effectiveness

If training is not effective, necessary action for re-training

Amended Training Plan

MR/MANAGER prepares Skill Matrix ( TRG / F / 06 ) for all employees and based on the skill matrix, if any training is required, the same is be included in the training plan and arranges for necessary training to the identified employees.


RPG ENGINEERING`

Organizational Competence requirements

SlNo

Job Description

Qualification Experience Required Skills

1 Managing Partners / MR Graduate 2 Yrs.

Administrative skills, Process knowledge, Product knowledge, Marketing analysis. Accounts exposure Customer interaction skills, Quality system procedures, Computer knowledge and ISO procedures, ISO awareness.

2 Manager Production DME/BE 3 Yrs. Process knowledge, Production planning, Shop

floor management and ISO awareness.

3 Supervisors Production SSLC/PUC 1 Yrs. Production planning, Shop floor management

and ISO awareness.

4 Supervisors Quality SSLC/PUC 6Month /

1 yr.Knowledge of Measuring equipment, Inspection methods, and ISO awareness

5 Accountant Graduate 1-2 Yrs. Accounting and Computer knowledge and ISO awareness.

6 Maintenance Supervisors ITI/SSLC 1-2 Yrs.

Machine knowledge, Machine Maintenance Knowledge, Tool Setting Knowledge, Tool Maintenance and ISO awareness.

7 Operators Skill 6Month /1 yrs.

Machine knowledge, Shop floor safety and hazard and ISO awareness.

8 Helpers Not required

Not required. Shop floor safety and hazard

Training effectiveness:

Personnel Discussion Demonstration Observation On-job Assessment

Whenever organization recruits personnel, such new personnel will be put on training to know the activities and functions of all the sections.Training activities of the organization shall be reviewed during Management Review Meetings.


RPG ENGINEERING`

Resource management:

RPG ENGINEERING has established a system to determine and

provide the resources needed.

To implement and Maintain the Quality Management System &

Continually Improve its effectiveness,

To enhance customer satisfaction by meeting customer requirements.

Infrastructure:

RPG ENGINEERING identifies, provides and maintains the facilities needed to achieve conformance to product requirements. This shall include:

Buildings, work space and associated utilities Process Equipment, both hardware and software Supporting services - Transport and communication

The procedure for Resource Management describes how RPG ENGINEERING identifies, provides and maintains the facilities, which is given below,


RPG ENGINEERING`Procedure:

The resource requirements shall include People, Materials (Inventory), Machinery, Equipment, Tools & jigs & Fixtures, Funds, Information, Test Instruments & Gauges, and Infrastructure such as Building, Workspace & associated Utilities, Supporting services (such as transport, communication or information systems)

The above needs are identified through various forums including.

Management Review Meetings New Product/process quality planning Corrective and preventive actions Continual improvement.

The Resource identification and implementation is carried out as below:


Resource requirement

Each divisional head / functional head shall identify the resource requirement.

Identified resources

Identified resources

Review of the identified resources based on the following.

Impact on customer satisfaction,

Impact on the performance and effectiveness of quality management system,

Financial implication, etc.

Decision on the resources identified

Finalized resources

Implementation of resources identified through continual improvement methodology wherever required

Review and reports on resources and continual improvement

Review and reports on resources and continual improvement

Review of resource requirements in Management Review Meetings and action plans with responsibility and authorities are decided wherever required and ensure the implementation as per Plan.

Reports on projects


RPG ENGINEERING`

Work Environment:

RPG ENGINEERING determines and manages the work environment needed to achieve conformity to product requirements. (The team work environment relates to conditions under which work is performed including physical, environmental & other factors such as Noise/Temperature/humidity/Lighting/ weather)

Note: RPG ENGINEERING Running in General shift only the lightening is to dispatch quality products only, in Future in case RPG ENGINEERING running More than One shift suitable action will be taken)

MANAGEMENT RESPONSIBILITY

MANAGEMENT COMMITMENT: Top Management of RPG ENGINEERING provides evidence of its

commitment to the development and improvement of the Quality Management

System by,

Communicating the importance of meeting customer requirements Establishing the Quality Policy and Quality Objectives Conducting management review By providing necessary resources

CUSTOMER FOCUS:


RPG ENGINEERING`RPG ENGINEERING demonstrates that customer needs and expectations are

determine and translated into Customer requirements and demonstrate its

commitment in meeting the customer requirements.

RPG ENGINEERING determines customer needs and expectations and

converts them in to the defined Requirements, with the aim of achieving

customer satisfaction.

Responsibility and authority

1. Production manager:

Establishing, implementing and maintaining ISO 9001:2008 quality system as per system documents.

In charge of office administration To prepare and ensure that production is carried out as per

production plan. To prepare and ensure that new product plan as per customer

requirement. Handling of customer complaint and taking corrective action on

same. To ensure that purchase product confirm the specified requirement. Marketing under guidance of managing partner. Responsibility for corrective and preventive action. To ensure that the product under goes all three types of

specialization.

2. Quality supervisor:


RPG ENGINEERING`

To ensure that the product under goes all three types of specialization. (Incoming, in-process, and final inspection.)

Co -ordinate to MR for collecting the data In charge for calibration of measuring equipment is carried out as

per the calibration frequency. Over all in charge in quality department. In charge in for calibrated measuring equipment verification.

3. Office administrator:

Will be the responsible for inward dispatch and purchase record and maintenance.

Corporate to MR for ISO documentation. Will be the responsible for attendance Computerization records and other ISO related document. In charge for all activities relative to office administration. Ensure good housekeeping all the time.

4. Store in charge:

Will be the responsible for inward and stores record maintenance. Corporate to MR for ISO documentation. Computerization records and other ISO related documents. In charge for all activities relative to stores department.

5. Maintenance supervisors:

To carry out all maintenance related activities. Maintaining required machine, tools, and spare parts. Will be responsible for preventive maintenance for all the

machinery. Prepare, plan, and carryout and preventive, break down

maintenance, and machine history card. Overall uncharged of maintenance department.

6. Operators :

To carryout activities strictly as per instruction of the supervisors.


RPG ENGINEERING`

To carryout production process under control condition to ensure conformity of product to specified quality requirement.

To maintain quality records in the area of work. To properly identify and stores the product at various stages during

process. To ensure good housekeeping

7. Helper:

To carry out the activities strictly as per instruction of supervisor. To help in all stages in production and maintenance a good

housekeeping.

8. Managing partners:

Over all in charge of the plant. Establishing, implementing and maintaining ISO 9001: 2008

quality systems. Over all in charge of financial, marketing activity, and order

review. Corporate planning. Head of core team. Over all in charge of marketing activity.


RPG ENGINEERING`

9. Management representative (MR):

To ensure that the quality system is established, implemented and maintained in accordance with ISO 9001:2008.

Over all in charge of financial, marketing activity, and order review.

Handling of customer complaints and taking corrective action on the same.

Corporate planning. Resource planning of plant, machinery, equipment, human

recourse. Head of core team. Responsible for training activities carried out in shop floor. Ensure good housekeeping all the time.

PRODUCTION DEPARTMENT

PROCESS OF PRODUCTION:

ZINC PLATINGZinc plating is the deposition of zinc from an aqueous solution (electrolyte) of salts using direct current. Electrolytic zinc provides a decorative finish with excellentcorrosionresistance.For better corrosion resistance the zinc layer is passivized. This can be in the color blue, yellow, green or black, depending on the application. In some cases an organic top coat or a sealer is applied.

Advantages:


RPG ENGINEERING`

good price-quality ratio can be easily applied decorative finishing can be painted dimensionally stable applicable in several colors

Limitations:

not durable in sea water layer thickness varies depending on product shape

NICKEL PLATING

Nickel electroplate is deposited onto products by placing them in an aqueous solution of nickel salts, connected as the cathode. Nickel anodes are used to complete the circuit, these are dissolved during the plating process to maintain the overall nickel metal concentration in the solution. Organic additions are added to obtain leveled deposits as well as bright decorative coatings.

Advantages:

attractive looking, decorative layer corrosion and wear resistant different bath compositions can be used for very differing applications can be applied on a wide variety of substrate materials Often a good under layer for other surface coatings.

Limitations:

Discoloring of nickel in air necessitates the use of a top layer (chromium). For electronics a final coat of gold may be necessary.

Nickel may cause allergic reactions Layer thickness and structure depend on the current density, as is the case

in most electrochemical processes. This limits the shape of objects to be coated.

CHROME PLATING


RPG ENGINEERING`To produce decorative chromium plating, the parts to be coated are made the cathode within an electrolytic cell which contains inert (insoluble) anodes and a solution containing chromium salts. Metallic chromium is deposited using direct current. A water based solution of chromic acid is used. Other special additions are used to increase the efficiency of the bath and produce an even, bright deposit on the surface of the part. To produce the bright, reflective finish commonly associated with decorative chromium finishes it is important to ensure the surface being coated is also bright. Chromium is commonly deposited onto a bright nickel surface to achieve this type of finish. Other metals or finishes on the layer below the chromium can be used to influence the appearance of the chromium layer. Both bright and semi - bright layers are possible depending upon the finish beneath the chromium layer. An alternative process for decorative chromium plating uses a less toxic electrolyte based on trivalent chromium salts.

Advantages:

Very corrosion resistant, scratch and wear resistant, and color stable. The layer is also heat resistant, dirt resistant and easy to clean. Chromium has an attractive bluish appearance and retains the brightness

of the underlying nickel

Limitations:

Thin decorative chromium is usually not crack or pore free Due to this the underlying nickel may be attacked by corrosion Barrel plating is not usually possible The maximum layer thickness is low, after which the brightness is lost

ELECTROLYTIC HARD CHROME

During electrolytic hard chrome plating, metallic chromium is deposited on a cathodically connected component using direct current and inert (insoluble) anodes. An aqueous solution of chromium acid together with a variety of catalysts is used. It is possible to deposit both bright and matt deposits. As a rule bright deposits are harder.


RPG ENGINEERING`

Advantages:

Very wear resistant layer with a potential for good corrosion resistance. Hard chrome is very suitable for the repair of costly and worn machine parts. It is best to deposit hard chrome with somewhat larger dimensions than desired and then machine to the final dimensions. For smaller components in mass production (e.g. engine valves and shock absorber rods) it is quite possible to plate to accuratethicknesses.

Limitations: The plating process output is relatively inefficient (14 to 26% theoretical). Not all shapes are easily plated evenly due to limitations of the process (to plate in holes and deep recesses etc.) Sometimes secondary anodes are used for this purpose. In order to prevent environmental and health problems hard chrome baths need good environmental control. Hard chromium plating is produced by Electro-deposition in a solution of chromic acid. It is also known as industrial, functional or engineering chromium plating and is very different from decorative chromium plating.

PHOSPHATING

Phosphate is the process of providing a conversion coating for iron bearing metals and/or etching/activating for non-ferrous metals. When the metal comes in contact with the phosphate solution, a chemical reaction takes place (also called pickling). The phosphate coating is deposited. The topcoat will now have a better substrate profile in which to adhere to. Remember that aluminum does not accept a conversion coat unless phosphate chrome is used. The aluminum will still receive an etch that will accept good adhesion.

QUALITY MANAGEMENT SYSTEM

RPG ENGINEERING has established, documented, implemented and maintained a Quality Management System to continually improve the effectiveness in accordance with the requirements of ISO 9001:2008.

RPG ENGINEERING shall


RPG ENGINEERING` determine the processes needed for the QMS & their application through

the organization. determine the sequence and interaction of these processes. determine criteria & methods needed to ensure that both the operation &

control of these processes are effective. Ensure the availability of resourses & information necessary to support the

operation & monitoring of these processes. Monitor, measure where applicable and analyse these processes, and Implment action necessary to achieve planned results & continual

improvement of these processes.

Note 1. Processes needed for the quality management system refer to above include processess for management activities, provision to resources, product realization, measurement , analysis & impovement.

Note 2. An “outsourced process” is process that the organization needs for its quality manangement system & which the organization chooses to have performed by an external party.

Note 3. Ensuring control over outsourced processess doesnot absolve the organization of the responsibility of conformity to all customer, statutory & regulatory requirements.

The type & extent of control to be applied to the outsourced process can be influenced by factors such as

The potential impact of out sourced process on the organizations capability to provide product that conforms to requirements,

The degree to which the control for the process is shared, The capability of achieving the necessary control through the

application.


RPG ENGINEERING`

Documentation requirements

Quality Management System documentation of RPG ENGINEERING includes documented statements of Quality Policy and Quality Objectives, Quality System Manual, work instructions, Process Flow Chart /Process Plan / Control Plan etc., and records pertaining to each activity, documented procedures & records required by ISO 9001-2008 standard, documents including records, determined by the organization to be necessary to ensure the effective planning, operation & control of its processes.

Quality Manual:

RPG ENGINEERING has established and maintained a Quality System Manual. The scope of the Quality Management System is “Manufacturing & Supply of Precision Machined & Ground Components” which does not involve any design and development.

The Structure of the Quality Management System is Given Below:


LEVEL -1QUALITY SYSTEM MANUAL

Defines Approach and Responsibility and includes documented procedures

RPG ENGINEERING`

The apex level that is Level – 1 document is the Quality System Manual, which refers to the Quality System Procedures and out lines the structure of the Document used in the Quality System. The applicable departmental Quality System Procedures are detalied under “CROSS REFERENCE” ISO 9001:2008 clause wise ANNEXURE-VI in the Quality System Manual.

The Work Instructuions / Process Flow Chart / Process Plan / Control Plan that defines how an activity is performed and these Work Instructuions / Process Flow Chart /Process Plan / Control Plan / Processes Plan in the Level -2.

The record Generated out of these above two level documents in the form of Formats, Tags,Labels and Registers constitute the Level – 3 documents.

Quality Management System planning: RPG ENGINEERING carries out Quality planning activities needed as defined in Section-1, Para 4.1 and to achieve the defined quality objectives. While Quality planning, it is ensured that the integrity of the quality management system is maintained and the output of the planning is documented as defined below:

Procedure:


LEVEL-2WI / PFC / PP / CP

LEVEL-3OTHER DOCUMENTATION

Answers How

Prompts Recording of Information, e.g. Formats, Tags, Labels. Once recorded, the item may become a Record.

RPG ENGINEERINGÌnput Activity Output

Enquiry from the customer for new product

Review of the enquiry. While reviewing any discrepancies observed, the same will be discussed with the customer and resolved with the customer

Review report

Review report

Based on the review report, requirement of new machinery, new tools/jigs/fixtures, measuring equipment, resources, etc. are decided and arranged by MP

Plan for procurement

Plan for procurement

Procurement action as per plan and review of existing documentation by MR for any additional documents for new products.

Action plan

Action Plan Review of each activity to complete the project. New product

New productIn case, customer asks for sample submission, sample will be submitted along with the associated reports for approval

Customer approval

Customer feed backTeam reviews the feedback. If it is as per requirement, then release for regular production.

Regular production activity

Customer feed back

If customer asks for any changes, the same shall be reviewed and implemented. The documents will be amended accordingly by MR

Resubmission of sample to the customer

Customer approval Team will review the situation and release for regular production Regular production

Control of Documents:

The procedure for document control is established for controlling new and revised documents including applicable external documents.

Control of Records:

Records established to provide evidence of conformity to requirements and of the effective operations of the Quality Management System shall be controlled. Records from suppliers, if any are also controlled.


RPG ENGINEERING`The System of record identification, collection, indexing, access, filing, storage, retention period and disposition.

PRODUCT REALIZATION

Be calibrated or verified at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards, where no such standards exist, the basis used for calibration are to be recorded.

Be safeguarded from adjustments that would invalidate the calibration Have identification in order to determine its calibration status. Be safeguarded from adjustments that would invalidate the measurement

results. Protected from damage and deterioration during handling, maintenance and

storage.

RPG ENGINEERING also assesses and records the validity of previous measuring results when the equipment is found not to conform to the requirements. RPG ENGINEERING will take necessary action on the equipment and the product affected if any.

Records of the results of calibration and verification shall be maintained.(when used in the monitoring and measurement of specified requirement the ability of computer software to satisfy the intended application shall be confirmed this shall be undertaken prior to initial use and reconfirmed as necessary)

The procedure for identification, handling, packaging, storage and protection is detailed as below.

Procedure:

STORES ACTIVITY:

MR / MANAGER / supervisors shall receive the raw material from approved suppliers and record the details in purchase register PUR / 01. MR / supervisors shall verify the product as per the documents / details provided by the customer / supplier and results are recorded. As well as back side of the supplier challans.


RPG ENGINEERING`

IDENTIFICATION:

Identification of the product at all the stages is carried out as defined above under product identification and trace ability

HANDLING:

All the incoming in – process and final product shall be handled carefully to avoid any damages.

PACKAGING:

Final product are packed as per product requirement and dispatch to the customer.

STORAGE:

Product at all stages are stored properly in earmarked areas with identification tags.

PROTECTION:

Production personnel will ensure proper protection of the product during manufacturing / assembly and storage.

DISPATCH:

While dispatching it will be ensured that material are dispatched along with relevant document as applicable (inspection report, test certificate, delivery challans / invoices etc.)

CONTROL OF MONITORING AND MEASURING EQUIPMENT:

RPG ENGINEERING determines the monitoring and measurement to be undertake and the monitoring and measurement to be undertaken and the monitoring and measuring equipment, gauges, needed to provide evidence of conformity of product to determined requirements.

RPG ENGINEERING establishes processes to ensure that monitoring and measuring equipment, gauges, is carried out in a manner that is consistent with the monitoring and measurement requirements.


RPG ENGINEERING`

It is ensured that all raw materials are stored in raw material stores separately and identified. In process, product are identified by production department by way of tags upon completion of all the manufacturing activity.

Input Activity Output Customer complaints

Recording of customer complaints (verbal / written) in customer complaint Register.

Customer complaint register (CUS /R/01)

Customer complaints

Analysis of customer complaints Finding of root cause and corrective action / preventive action plan

Corrective action / preventive action

Initiation and implementation of corrective action/ preventive action

Results of the action

Results of the action

Measurement of effectiveness of the results on corrective action / preventive action

Review of status on customer complaints in management review meeting

Design development:

RPG ENGINEERING carry out “manufacturing and supply of precision machined ground components and plating, phosphate, blackening services” for automotive and general engineering application” as per the design/ standards given by the customer. Hence design and development is not applicable, which is excluded from the quality management system. Control of production and services provision:

RPG ENGINEERING shall plan and carry out production and service provision under controlled condition, which shall include, as applicable

The availability of information that describes the characteristics of the product

The availability of work instruction The availability of tools, jigs, fixtures, templates The use and maintenance of suitable equipment The availability and use of monitoring and measuring equipment’s


RPG ENGINEERING`

The implementation of monitoring and measurement The implementation of release, delivery and applicable post-delivery

activities

The procedure for planning, process control and maintenance are described below. The records pertaining to these are maintained as per procedure for control of records described insection-1 of QSM.

Maintenance activities are divided into two categories:

1) Preventive maintenance2) Breakdown maintenance

The preventive maintenance activities are carried out as below:

Input Activity Output List of machinery Preparation of preventive

maintenance check list cum break down register plan(weekly/monthly, quarterly/half yearly and yearly)

Preparation of preventive maintenance check list cum break down register(MNT/F/02) & (MNT/R/01)

Preparation of preventive maintenance check list cum break down register

Carrying out preventive maintenance as per the supplier manual instructions, if available verification of satisfactory completion of maintenance activities.

Preventive maintenance reports (machine wise)

Preventive maintenance reports

Wherever discrepancies observed, planning and implementing of suitable corrective and preventive actions

Updating of preventive maintenance plan and machine history card (MNT/F/02) & (MNT/F/01)

The breakdown maintenance activities are carried out as bellow:



RPG ENGINEERING`

Breakdown details through breakdown register

Analyzing the nature of breakdown and carrying out the maintenance activity by maintenance department or if require with the assistance from machine manufacturer depending upon the severity of the damage.

Breakdown register (MNT/R/01)

Breakdown maintenance reports

Verification of breakdown maintenance carried out and updation of machine history card

Updated machine history card (MNT/F/01)

CORRECTIVE AND PREVENTIVE ACTION

Correction action:

Investigation of the cause of nonconformities related to product, process and system.

Determination of corrective action needed to eliminate the cause of nonconformities.

Implementation of corrective action. Verification of corrective action taken and ensuring that it is effective.

Preventive action:

Study of sources of information, such as product quality concession, internal quality audit results, quality records and customer complaints,

Determine potential causes of nonconformity Implementing of the solutions Verification of the implementation and effectiveness

Corrective and preventive action are initiated as follows:

Inputs Activity Output Reports of nonconformance

Formation of problem solving team and analysis of nonconformance

Root cause


RPG ENGINEERING`Root cause Discussing corrective action and

preventive action plan Corrective and preventive plan with target

Corrective and preventive action plan

Implementing corrective and preventive action plan by management representative

Results of the corrective and preventive action

Results of the action plan

Review of the corrective action plan and preventive action o potential non conformance

Review of the corrective and preventive action in management review meeting as per procedure

Corrective action:

RPG ENGINEERING will take action to eliminate the cause of nonconformities in order to prevent recurrence. Corrective action is appropriate to the effects of the nonconformance encountered.Documented procedure is described below to define requirements for:

Reviewing nonconformities (including customer complaints) Determining the causes of nonconformities. Evaluating the need for actions to ensure that nonconformities do not

recurrence. Determining and implementing the corrective action needed. Records of the results of action taken. Reviewing of corrective action taken.

Preventive action:

RPG ENGINEERING will determine action to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive action will be appropriate to the effects of the potential problems.The documented procedure is described below for preventive action including requirements for

Determining potential nonconformities and their causes Evaluating the need for action to prevent occurrence of nonconformities Determining and implementing action needed Records of results of action taken Reviewing preventive action taken


RPG ENGINEERING`

The records pertaining to the corrective action and preventive action is maintained as per procedure for control of records defined in section-1 of QSMProcedure for corrective action and preventive action:Purpose is to ensure that necessary and effective corrective and preventive actions are initiated on identified nonconformance at all stages and it is applicable for all nonconformance’s’ at all stages.Management representative in overall responsible for operating the below procedure.

Planning of product realization:

While planning the processes for realization, RPG ENGINEERING ensures that it is consistent with the other requirement of the quality management system and determines the following, as appropriate.

Quality objective and requirements for the product. The need to establish processes, documentation and provide resources

specific to the product. Verification, validation, monitoring, measurement, inspection and test

activities and the criteria for acceptability. Records those are necessary to provide evidence the realization

processes and resulting product fulfill requirements.

The above are addressed in quality system manual before starting the product realization process.Whenever a new product is taken for development, RPG ENGINEERING carries out quality planning activity as per procedure defined under section – 2 of quality system manual.

PURCHASING

Purchasing Process:

MR/Manager ensures that the purchased products are conformed to the specified purchase requirements. Evaluates and select the suppliers based on their ability to supply product in accordance with specified requirements the criteria for selection, evaluation & re -Evaluation


RPG ENGINEERINGàre established and documented in procedure for outsourcing selection Evaluation and rating of suppliers( For Consumables purchasing we are not maintained the Supplier Rating). The records related to this activity shall be maintained as per procedure for control of records.

RPG ENGINEERING shall purchase Raw Materials consumables such as oil, waste, machinery spares, Toolings, stationeries, Measuring equipment, Chemicals for Plating, Phosphate & Blackening Services etc. Which are procured from specified approved supplier / service provider and also from local traders of reputed brand. The type and extent of control applied on the supplier maintained (PUR/L/01). Evaluation of supplier shall be carried out once in a year or at the time of giving the approval to supply. For new supplier quality & delivery performance will be monitored for Three purchases and include in the list of approved supplier. MR shall maintain list of Approved supplier.

Purchasing Information:

Purchase register (PUR/R/01) is maintained. Purchasing documents contain information clearly describing the product to be purchased, including wherever appropriate requirements for approval of product.

Verification of Purchased Product:

The organization shall establish and implement the inspection and / or other activities necessary for ensuring that purchased product meets the specified purchase requirements. Where the organization or customer proposes to perform verification at the supplier’s permises, the organization will make necessary arrangements for intended verification and method of product release in the purchasing information. & consumable verification of purchased product limited to Qty & visual varification.

The Purchasing activities is carried out as defined in the procedure for purchasing outsourcing, selection, evaluation and rating of suppliers defined below and records related to this are maintained as per procedure for control of records.

Procedure:

Selection of new suppliers is done under any of the following cases:

For developing a new item for which existing supplier do not have the capability.

For developing alternate source for an existing items.

MR/MANAGER visits the new suppliers premises wherever possible are verifies the catalogs/technical write up received by the supplier for assessing the capability. The details are recorded in evaluation form. If required the supplier is called for discussion. If the supplier is meeting with the requirements, he is initially selected for placing the trail order (through Purchase order/Oral Communications). The evaluation form shall be reviewed and approved by MR/MANAGER.


RPG ENGINEERING`

After selection and approval, MR/Supervisors updates the list of approved suppliers. (PUR/L/01)

Type and Extent of Control Exercised Over the Vendor /Subcontractor

Type and extent of control exercised over the supplier is specified for each of the product supplied by them and the same is mentioned in the approved list. This control is reviewed once in a year based on the Rating System described below:

PROCEDURE FOR PERIODICALLY MONITORING THE PERFORMANCE OF SUPPLIERS:

Suppliers taken into consideration of delivery along with the quality of supplies for evaluation.

Quality rating (QR) is arrived by the formula,

QR = Q1+(0.5 X Q2) X 60 Q

Q1 = Consignments AcceptedQ2 = Consignments Accepted Under DeviationQ = Total consignment

Delivery Rating (DR) is arrived by the formula,

DR = No. of consignment supplied on time X 40 Total consignment

The Supplier Rating (SR) is arrived by the formula,

SR= QR+DR

Rating guidance scale is as follows:

80 and above = GOOD 60 to 80 = Needs improvement Less than 60 = Needs investigation


RPG ENGINEERING`

For 60 to 80 rating the supplier shall be informed to take the corrective action For less than 60 if the ratings in three consecutive supplies fall in this category, the

supplier shall be disqualified and removed from the approved list. MR/Supervisors will compute the rating using (PUR/F/03) for each supplier for every

item supplied. MR/MANAGER inform the suppliers for necessary corrective action and improvements

to be taken by them.

SUPPLIER PERFORMANCE SCORE CARD BY automotive axles limited.


RPG ENGINEERING`

PURCHASING

MR/MANAGER is overall responsible for purchasing activities. MR/Supervisors maintains the stock of raw material & consumables in stock register

STR/R/01 As a when material received, MR/Supervisors checks the material against the P.O and

verifies test certificate provided by the suppliers and accordingly the stock register STR/R/01 is updated.


RPG ENGINEERING`

The purchase order (PUR/F/01) may include or refer to the following data:

Description of the item, Reference of the applicable specification, Drawing & its revision status wherever required, Requirement of test certificate, if applicable, Quantity, price, delivery & other terms & conditions.

The purchase order is reviewed & approved by MR/MANAGER. MR/MANAGER/Supervisors follows of with the suppliers over telephone/fax to ensure

timely availability of materials/ consumables. Whenever materials are received the same is recorded in stock register STR/R/01

PURCHASE ORDER AMMENDENTMENT

The Purchase Order Shall be amended for any of the following reasons:

Change in Quality/Schedule Change in price request by supplier Change in technical specification leading to the price revision Any other commercial changes

Outsourcing (Subcontracting Activity):

MR/MANAGER will identify the need for outsourcing of any process that affects product conformity to requirements; the organization shall ensure control over such processes. The type & extent of control to be applied to these outsourced processes shall be defined & maintained as per procedure for control of records. (Subcontracting Activity)

The Delivery Challan shall include or make reference to the following data

Measuring equipment Description, Range, Make & Identification if any & instrument Status, Operation to be carried out.

Requirement Calibration Certificate. Quantity, and other commercial terms.

RPG ENGINEERING outsourced for Salt spray testing for plated components. MR/Supervisors Intimates the approved sub-contractors for the activity along with delivery challan.

The DELIVERY CHALLAN shall include or make reference to the following data


RPG ENGINEERING` Product Description, Operation to be carried out and reference of the applicable

Specification/drawing and its revision status. Requirement Test Certificate/Inspection Reports, if applicable.

Verification at Vendor’s premises by our Representative / Customer Representative, if required.

Inspection Instruction, if any Quantity, Price, Delivery and other commercial terms.

The subcontractor activity is limited based on either.

Production requirements. Developments activities. For the process / operation where in - house facility does not exists.

Based on the above, MP/Manager will decide the subcontracting activity to be carried out.

Customer – related processes:

Determination of requirements related to the product:

The organization determines the,

Requirements specified by the customer, including the requirement for delivery and post-delivery activities. (for example, action under warranty provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal)

Requirement not provided by the customer but necessary for specified use or known and intended use.

Statutory and regulatory requirement applicable to the product and also any additional requirement.

The above requirement are identified during the contract review stage.

Review of requirements related to the product:

The MR/MANAGER ensure the review of the customer requirement related to the product before its commitment to supply a product to the customer. The organization shall ensure the following while reviewing the requirements of the customer.

Product requirements are defined.


RPG ENGINEERING`

Where the customer provides no documented statement of requirement, the customer requirement are confirmed before acceptance.

Contract or order requirement differing from those in the tender or quotation are resolved.

Organization has the ability to meet defined requirements.

Where product requirement are changed the organization ensures that the relevant documentation is amended and relevant personnel are made aware of the changed requirement.

CONTROL OF MONITORING AND MEASUREING EQUIPMENTSHANDLING OUT OF CALIBRATION SITUATIONS:

When the equipment/gauges are found to be out of calibration, MR/supervisors will assess and document the validity of previous inspection and test results. Based on this, the following action is initiated as appropriate.

Find out whether this equipment /gauges has been used for checking any parameters, which affects the final product quality.

If so, the previous inspection reports will be reviewed by MR/supervisors to check whether the error would have affected the final product performance. If so, the product available on the shop floor shall be rechecked using another equivalent equipment/gauges.

The out of calibration equipment/gauges are sent for service if serviceable. After service the same shall be again calibrated.

The frequency of calibration of equipment/ gauges is reviewed and amended, if required.

INTERNAL QUALITY AUDIT PROCEDURE Internal audit will be carried out once in six months. Due to any reason if audit could not be conducted, a note will be prepared and filed with IQA records regarding pre- ponement and postponement of audit.

The internal audit process is carried out as per following procedure:



RPG ENGINEERING`Quality system Preparation of annual internal audit plan Annual audit plan IA/F/01

Annual audit plan Preparation of audit schedule based on annual audit plan covering all ISO 9001:2008 clauses

Internal audit schedule IA/ F/02

Internal audit schedule

Conducting internal audit by internal auditors who are independent of the activity being audited in systematic manner

Audit observations IA/ F/ 03

Audit observations Summarize the audit observation and preparation of audit nonconformance reports by respective auditors.

Internal quality audit report – IA / F/ 04

Nonconformance report

Finding the root cause for the nonconformance by respective departmental heads and planning of corrective action on the root cause

Corrective action details on nonconformance report

Corrective action I as implementation of the corrective and preventive action planned.

Verification of the implementation

Verification of the implementation

Follow up activities such as effectiveness of implementation by MR and review nonconformance status

Closure of the NC

AUDIT OBSERVATION SHEET CONTAINTS THE STATUS OF THE AUDIT AS FOLLOWS:

O+ Observation positive- observations conforming to ISO 9001:2008 requirements and the documented quality system.

OI Opportunity for improvement – it is not a nonconformance or the results evidence could have been better.


RPG ENGINEERING` NC Nonconformity – not meeting the specified quality system requirement

or documented system

Chart showing the customer satisfaction and complaints:

RPG ENGINEERING LIST CUSTOMERS & PRODUCTS:

1. Automotive Axles Limited Mysore: Various Models of Lock Nuts,Dowels,Washers

2. Shirohan Engineering Mysore: Various Models of Computer Printer Shafts (Tractor Shafts, Tractor core

Shaft)


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3. Pretech Plast Pvt. Ltd. Bangalore: PTU Shafts

4. TVS Electronics Pvt. Ltd. Chennai: Various Models of Computer Printer Shafts (Tractor Shafts, Tractor core

Shaft)

5. Triton Valves Limited Mysore: Various Models of Ground Stem

6. Keynes Technology: Various Models of Computer Printer Shafts (Carriage Gudies)

7. Stera Engineering (India) Pvt. Ltd

Various Models of Support Plates

8. Wep Pheripherals Mysore: Various Models of Computer Printer Shafts (Tractor Shafts, Tractor core

Shaft)

9. PAMS Engineering – Mysore Various Mocels of Spacer Rachet Nuts

10.DATA Patterns (I) Pvt Ltd – Chennai Various Models of Fasteners

11.Surface Grinding works for Various Industries.

12.General Machining & Grinding works for Various Industries


RPG ENGINEERING`

C0MMUNICATION:

COMMUNICATION ARE CLASSIFIED INTO TWO TYPES,

1. EXTERNAL COMMUNICATIONS:

The communication with the customer is only through a single window. Communications such as new. Product development, quality requirements, customers complaints, follow up are carried out by respective departmental heads (wherever required through management representative) to ensure smooth and clear communication with customer and with supplier about raw material / consumable requirement with technical consultant for conducting internal audit and chemist consultant for guideness of plating, phosphate services.

2. INTERNAL COMMUNICATONS:

The communication between the internal functions is ensured through the documented procedures. The communication will be ensured through the following matrix.

SL NO

TOPICS TO BE COMUNICATED

RESPONSIBILITY FOR COMMUNICATION

COMMUNICATIONTO

MODE

1 Management review meeting

MR MP/supervisors Though letter / verbal

2 Internal quality audit

MR MP/supervisors & employees

Through letter and internal audit schedule

3 Orders from customer

MR/MP/MANAGER All department supervisors

Order from customer or PO from customer

4 Customer complaints

MR/MANAGER All supervisors & employees

Customer complaints register

5 Production planning

MR/MANAGER Supervisors Weekly / daily plan on board

6 Customer drawing /

MR/MANAGER All supervisors & employees

drawings


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specification7 Quality policy and

objectiveMR/MANAGER All department

supervisorsQuality policy and objective boards displayed

To increase the effectiveness of communication and to reduce the delay in communication, resources such e-mail, telephone, mobile phone etc. are provided.

The communication about the effectiveness of performance of the organization, customer end rejections and internal rejections is displayed in shop floor so that it reaches all the employees.

FINANCE DEPARTMENT:

Chart showing the turn over and delivery performance,


RPG ENGINEERING`
