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Limited Internal DESCRIPTION 1 (3)
Prepared (also subject responsible if other) No.
EAB/GR/K Fredrik Norberg 0207-FBD 101 205 Approved Checked Date
Rev Reference
2009-10-13 B
Functional Role Description for Customer Project Manager
Contents 1 Purpose of the functional role 1 2 Responsibilities 1
3 Authorities 2 4 Main activities 2 5 Interfaces 2 6 Requirements 3
6.1 Competence Requirements 3 6.2 Certification 3 7 Revision
History 3
1 Purpose of the functional role
The role of a Customer Project Manager (CPM) is: to manage
customer projects to secure that the project goals are met to
fulfil the customer's expectations To handle the customer relation
in the best possible way within the scope
of the contract. to generate additional sales
The Functional Role CPM shall be used for all customer facing
Project Managers in the service delivery organizations.
2 Responsibilities
The CPM is responsible for all project activities during the
project phases his / her assignment applies to.
The responsibility mainly consists of planning, setting up, and
executing the project activities, ensuring that the project goals
are met and that the customers business requirements are
fulfilled.
The CPM has the overall responsibility to achieve the project
goals with respect to functions, time and budget, and for the
progress of the project. He/she administrates plans, risk handling,
resource issues and reports to the project sponsor.
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Limited Internal DESCRIPTION 2 (3)
Prepared (also subject responsible if other) No.
EAB/GR/K Fredrik Norberg 0207-FBD 101 205 Approved Checked Date
Rev Reference
2009-10-13 B
The CPM should also manage the customer relation and the
customers expectations and thus handle changes together with the
requirements for the projects as described in the project
specification. Handling expectations is extremely important to get
a satisfied customer.
The CPM can have project staff members as support and delegate
project tasks, but the CPM retains accountability.
3 Authorities
The CPMs assignment shall be described in an assignment
specification provided by the sponsor / assigner. The CPM shall
have the authorities according to descriptions in this assignment.
The main project guideline is the Ericsson Customer Project Model
PROPS-C.
Normally, it is necessary to make complementary authority
descriptions in the project specification.
This authority shall cover the right to approve all
project-numbered documents, other than assignment specification,
project specification and other ordering documents. It also
authorizes the Customer Project Manager to handle issues concerning
economy, purchase, resources, changes in the time schedule etc.
within the scope of the project including accepted changes of the
project.
4 Main activities
PROPS-C is the project model for all customer projects within
Ericsson. In PROPS-C, the role view of the Customer Project manager
contains descriptions accountability, responsibility and process
activities within each of the project phases.
PROPS-C
PROPS-C role view of CPM
The PROPS-C Adherence Tool supports assessment of compliance to
customer project practice.
PROPS-C Adherence Tool
5 Interfaces
Interfaces and communication between the CPM and project
stakeholders shall be defined in the project specification. Such
interfaces can include, but are not limited to:
Internal : Project Sponsor, Steering Group, Customer Unit,
Delivery Personnel
http://esealmw040-29.al.sw.ericsson.se/Inside/Projects/Models/propsc/index.htmlhttp://esealmw040-29.al.sw.ericsson.se/Inside/Projects/Models/propsc/c.role2.cpm-all-checklist.htmlhttp://esealmw040-29.al.sw.ericsson.se/Inside/Projects/Models/propsc_adherence/index.asp
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Limited Internal DESCRIPTION 3 (3)
Prepared (also subject responsible if other) No.
EAB/GR/K Fredrik Norberg 0207-FBD 101 205 Approved Checked Date
Rev Reference
2009-10-13 B
External: Customer as required
Project: All stakeholders, Team members, Project Office
6 Requirements
6.1 Competence Requirements
Competence requirements are expressed in the Competence Profiles
for the Functional Role.
Competence Profiles for the functional role FR-CDR-CPM
In addition to the above competence profiles, a CPM must have
specific Functional Skills to qualify what domain or domains the
CPM has competence to work within:
Functional Skill PA association FS-Project Mgmt Systems
Integration C&SI FS-Network Design And / or FS-Network
Optimization
NRO
FS-Project Mgmt Network Rollout NRO FS-Establish, Trans &
Transform Mgmt
MS
FS-Project Mgmt Learning Services C&SI
6.2 Certification
Link to BUGS certification program.
7 Revision History
Rev Date Changes Done by
A 2008-11-27 Merge of SI, NRO, N&TC, MS and Education CPM in
one Functional Role
Fredrik Norberg
B 2009-10-13 Include link to competence profiles in HRMS
Fredrik Norberg
http://sabio.es.eu.ericsson.se/global/com_role.asp?ID=30783325http://internal.ericsson.com/page/hub_globalservices/products/certification/index.jspPurpose
of the functional roleResponsibilitiesAuthoritiesMain
activitiesInterfacesRequirementsCompetence
RequirementsCertificationRevision History
