Robertson College - Edmonton Program Information Guide

Robertson College

Information Guide

Diploma programs in Business, Technology, and Health Care

Welcome to Robertson College. Choosing the right career and right college to trust with your education are important decisions to make on your journey to success. Whether you are just starting your career, looking for a career change or want to upgrade your skills and broaden your career options, we can get you on the right track to a brighter future.

Visit us online to learn more about our college - www.robertsoncollege.com/why-robertson

Robertson College was first established in 1911. Today, we have ground campuses across Western Canada

in Edmonton, Calgary, Winnipeg and Brandon as well as a robust online campus serving students from

coast to coast in Canada. We offer programs in Health Care, Business and IT, a vibrant and close knit

campus environment and a range of Student Services to help all our students find success.

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In Demand Programs

We offer diploma and certificate programs in Health

Care, Business and IT that are designed to prepare you

for new careers with great employment opportunities

and earning potential.

Condensed Curriculum & Hands-On Training

Many of our programs are delivered in a condensed

format to allow our students to be career ready in just

one year or less. Gain hands-on training, on the job

work experience and transition easily into your new

career!

Flexibility in Scheduling

We have programs starting throughout the year with

classes running in the mornings, afternoons, evenings

and even weekends. Why wait to start your

new chapter?

Smaller Classes, Bigger Opportunities

At Robertson College, smaller classes mean you will

have more access to your instructors. You will have

more one-on-one time, more opportunities to ask

questions and work in smaller group settings.

The Support & Assistance You Need

Choosing the right career path, getting through your

program or even finding a job post graduation are all

important steps to ensure your success. At Robert-

son College, you will receive support and assistance

throughout your college experience and even after,

as an alumni of Robertson.

Why Study at Robertson College?

RC Campus Lifestudent lounge

The student lounges are provided for student use

with seating and computers. If you are looking for a

quiet place to study or just take a break, the student

lounge is a great place to be. The lounge is open at

8:00 am so you can get there early to get a head

start on the day.

conveniently located

Robertson College Edmonton is conveniently located

in the heart of downtown, within walking distance to

many restaurants and popular shopping destinations.

We are close to many LRT stations.

robertsoncollege.net

When you register at Robertson College, you are

given a robertsoncollege.net email address which

allows you to have access to program materials,

exclusive draws and prizes and provides you with a

professional email address for correspondence and

applications for employment. Feel free to use your

robertsoncollege.net email address even after

you graduate!

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RC Career Services We are here to help you succeed.Career Counseling and Exploration

Selecting the right program and career path is a big decision to make. If you are unsure of what to study,

our Career Counsellors can help you figure things out and help you make an informed decision about

your options. Our Career Counsellors work with you on a one-on-one basis to get to know your strengths,

your technical and educational backgrounds and passions to help you select a program and career that

you can be passionate about.

Career Services Department

As a Robertson College student, you will receive help and support from the Career Services department.

We are here to help you prepare and find employment upon graduation. If at any point you need help

with your resume or would like to change employment, we are here to help!

Lifetime Career Services

As an alumni of Robertson College, you will always have access to our Career Services department.

We will help you search for new employment, revise your resume and help you prepare for your

next interview.

Career Search Course & Workshops

At Robertson College, you will learn current career search techniques and tactics. Our instructors will

walk you through how to prepare an effective resume to highlight your strengths and skill sets and

prepare you for your interviews with mock interviews and workshops. You will also gain valuable

work experience through your practicum placement.

780.705.6633 ext 221 | [email protected]

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Our students have found employment in:

and many more in Edmonton and surrounding areas!

RC Funding OptionsThere is no getting around it – going to school is a big investment to make. Thankfully, there are many options available to help you pay for school. Talk to our experi-enced Financial Aid Officers that can help you navigate through all the options that are available to you.

personal payment

Pay your tuition in full by the end of the first week of your program and receive a discount.

You may also pay your tuition in interest-free monthly payments.

bank or credit union financing

It’s not a bad idea to consult your bank or credit union about school tuition financing. You can use

savings or may qualify for a student line of credit. If you have RRSPs, you can use money from the

RRSPs to pay tuition. Your bank or credit union would have the criteria for this option.

government student loans

Federal and provincial loans are available to students who qualify. Please visit studentaid.alberta.ca

for more information. For assistance about the application process and criteria, contact your

Robertson College Financial Aid Officer who can help you through the application process.

band funding

Funding may be available through Aboriginal bands or organizations. Contact your Robertson College

Financial Aid Officer for more information.

scholarships & bursaries

Your family may belong to companies, organizations and/or unions that have scholarships and

bursaries available for family members. You can visit www.scholarshipscanada.com for more

information about scholarships and bursaries available.

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RC ProgramsHealth Care

Community Support Worker 8

Health Care Aide 10

Health Care Aide Challenge 11

Health Unit Clerk 12

Medical Office Assistant 14

Business

Accounting Assistant 16

Accounting & Payroll Administrator 18

Administrative Professional 20

Administrative Professional / Bookkeeper 22

Business Administration Management 24

Legal Assistant 26

Logistics & Supply Chain Management 28

Oil & Gas Administrator 30

IT

Computer Support Technician 32

Network Security Technician 34

For the most up to date program information,

please refer to our website at www.robertsoncollege.com

or contact a Career Counsellor at 780.809.0843

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Robertson College Faculty of Health

CommunitySupportWorker46 weeks

Examples of positions graduates of this program can expect to qualify for:

Child/Youth Care Worker Teen Pregnancy Worker Parenting Support Worker Women’s Shelter Worker Family Place Worker Newcomers Service Worker Adult Care WorkerCase Manager Support Worker Community Access Worker Youth Support Worker One to One Worker

what you could be earning in under a year:

$37,202+wage data taken fromwww.workingincanada.gc.ca

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This diploma program is designed to prepare

you with the knowledge and skills to provide

physical, psychological and social assistance

to individuals across the lifespan. Upon

graduation, you will be able to provide safe

and competent care for those in need. You will

be able to pursue meaningful work in a public

or private setting. This career choice will allow

you to make a difference in the lives of others.

Adolescent Growth and DevelopmentThis module focuses on typical development from late childhood (age 12) through the early stages of adulthood (19). Special emphasis will be given to puberty, sexual development and awareness, and physical, cognitive and social development. As well, you will be introduced to dysfunctions and interventions to human development during this crucial period of life, such as peer pressure, teen pregnancy, etc.

Aging and Psychosocial ApplicationsThis module focuses on the aging process. Emphasis will be on the mental and social aspects of aging. Topics will include information processing, memory, intelligence, personality theo-ries, relationships, retirement, and death/dying.

Aging with Chronic Illness and Developmental DisabilitiesThis module focuses on the aging process. Emphasis will be on the physical, mental, and social aspects of aging. Canada’s Medicare system will be explored in addition to social work with persons with disabilities.

Applied Behavioural AnalysisIn this course you will acquire the knowledge and skills to implement an Applied Behavioural Analysis (ABA) care plan. While emphasis will be given to the practice of ABA with autistic chil-dren, the skills will be generalized for use with adults and in situations with children where be-haviour modification would be appropriate. In addition, the course will address the theoretical and political controversies in the field of Applied Behavioural Analysis.

Assisting with ADLs and SafetyThis module deals with the role of the Special Education Classroom Attendant with respect to assisting special needs children in the classroom setting. The course will cover the role of a special needs assistant in preschools/daycares and elementary schools with regard to assist-ing with Activities of Daily Living (ADL’s) and safety for these paraprofessionals. Topics include infection control, how to assist with ADL’s as well as how to feed, toilet and safely lift a child with a disability.

Child Growth and DevelopmentThis course presents a comprehensive overview of the developmental changes that take place from conception to twelve years. Emphasis of the course will be on the individual needs of each child. It highlights current trends and issues in research, cultural influences, and ex-amines variations in development. This course will also provide an in-depth study of social, cultural and environmental issues that affect the development of the child.

Counselling and Support Techniques for AdultsThis module will focus on acquiring basic interviewing and communi-cation skills in working with clients. The active listening and problem-solving approach will be presented. You will explore the concept of rela-tionship as the critical ingredient to effective care.

Counselling Techniques for Children & Youth IThis course is designed to provide you with the skills and knowledge to assist children dealing with problems and stress. The focus will be on acquiring a basic understanding of the counselling process, includ-ing interviewing and communication skills. Emphasis will be given to understanding the basic affective, behavioral, and cognitive theories of counselling children and youth.

Counselling Techniques for Children & Youth IIThis course is designed to provide you with the skills and knowledge to assist children and youth dealing with special concerns. The focus will be on acquiring a basic understanding of at-risk issues. Prevention, early intervention, and other treatment frameworks will be presented.

Families and CultureThis module will examine traditional families, modern families and families in transition from a multicultural perspective. Emphasis will be given to the strengths of families and the challenges faced by families in our modern society.

Human Resources for Children, Youth & Families This course introduces the learner to various professional social worker roles (individual, group, community child protection, non-profit/for prof-it organizations) within the human services field. Topics include Child, Youth and Family Enhancement Act. You will explore the roles of fami-lies and caregivers in providing care for children & youth. Techniques for developing partnerships with family and community resources will be explored and the development of positive and respectful relation-ships with all types of families will be discussed. You will be introduced to anti-racist social work as well as sexual and gender diversity.

Key ApplicationsThis course provides you with a basic understanding of computer hard-ware and software, as well as an introduction to the Windows 7 operat-ing system. Office applications include word processing, spreadsheets, presentations, as well as browsing the Internet and general manage-ment of files and folders.

Mental HealthThis module deals with mental illness. Diagnostic overviews, causes, occurrences, and theories of the more common forms of mental illness will be discussed as well as management and treatment issues. You will gain insights into diverse issues associated with mental illness.

Palliative CareYou will be encouraged to explore person-centred practice as it relates to the common challenges in end-of-life care. You will be invited to ex-plore the essential knowledge, skills, and attributes needed to provide excellent care to those who are dying, and their families. This course focuses on the development of self-awareness, increased understand-ing of others and development of effective interpersonal communica-tion skills that can be used when caring for dying persons. You will be encouraged to become more aware of communication techniques that demonstrate personal awareness, respect and active listening

skills. You will be introduced to and participate in lab practice as sched-uled, a variety of practical skills to help manage some of the common challenges in end-of-life care.

Paraprofessionals in EducationThis module deals with the role of the Educational Assistant. This course will cover the role of a special needs assistant in preschools/day-cares and the role of a child care worker in elementary schools. Topics include the structure of education systems, developing and implement-ing lesson plans, using and adapting instructional aids, and enhancing classroom dynamics.

Professional Skills for Fieldwork in CanadaThis module deals with various professional roles within the human services field. Topics include ethics identification, health and safety in the workplace, professional associations, developing partnerships with community resources, social work with minority groups, and the his-tory and impact of changes in the community that impact the industry. Techniques for developing partnerships with community resources will be explored and community resources available for possible em-ployment will be identified.

Psychosocial Rehabilitation & Care PlanningIn this module, you will acquire knowledge about the model of occu-pational performance and therapy in mental health. An understanding of different strategies for working with families dealing with mental ill-nesses will be provided. New research on Attachment Theory and sub-sequent clinical programs that focus on attachment will be learned.

Self-CareThis course deals with the elements of a healthy, balanced professional and personal lifestyle. You will learn guidelines and strategies that will help you evaluate your own personal wellness. The holistic approach will cover physical, emotional, self-awareness and social issues. Special emphasis will be given to burn-out prevention and to addressing the particular challenges of being a caregiver.

Understanding AddictionsThis module will allow you to acquire the knowledge and understand-ing of the nature of addiction. You will become familiar with the major substances of abuse and the impact on the body. You will be introduced to the etiological theories of substance abuse and will focus on the is-sues relating to treatment and relapse prevention strategies. From a pro-vincial perspective, the course will focus on treatment setting and plan-ning, as well as the continuum of care provided in the province.

Career SearchThis subject will prepare you to conduct a thorough employment search strategy that incorporates personal marketing, assessment of skill inventories, and an understanding of the job market in the relevant industry/sector. Throughout this course you will create or improve your resume, practice interview techniques, learn networking skills and learn how to successfully search and find career-related employment.

Industry PracticumThis three week practicum provides you with an opportunity to inte-grate the theory from the classroom into practice. The practicum offers you experience in working with individuals in a variety of community settings including residential, educational and vocational the supports individuals with mental, emotional and physical disabilities.

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Health Care Aide22 weeks


Health Care AideHome Care AttendantPersonal Support Worker


up to $49,920wage data taken fromwww.workingincanada.gc.ca

* Government of Alberta Provincial Health Care Aide Curriculum

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This certificate program combines

theory and practical training to equip

graduates for positions as Health Care

Aides, Home Care Attendants, Home

Support Workers or Personal Support

Workers. The increasing focus on in-

home support and assistance for the

ailing, disabled, elderly, or families along

with the development of seniors /

assisted living and supportive care

housing facilities has created career

opportunities in this field.

Working Safely and Effectively as a Health Care AideRole of the Health Care AideLegislationFunctioning Effectively as a Team MemberEnvironmental SafetyClient SafetySelf Care and Safety

Communication in the Health Care EnvironmentCommunication Impairments and Related StrategiesDealing with ConflictDocumentation

Structure and Function of the Human Body: Health and Chronic IllnessBody Systems and FunctionHuman Growth and DevelopmentHealthy Aging and IndependenceChronic Conditions

Providing Client Care and ComfortClient Groom and Personal HygieneBathing the ClientAssisting with EliminationBed MakingAssisting with Client MobilityPositioning, Transfers, and LiftsAssisting at Meal Time

Meeting Complex Care NeedsRange of MotionAssisting with Wound CareAssisting with Nasogastic and Gastrostomy Care and Tube FeedsAssisting with Urinary Catheters and Drainage Systems CareAssisting with Ostomy CareMeasuring Vital Signs, Pain, Height, and WeightAssisting with Specimen CollectionAssisting with Respiratory Care and Oral Suctioning

Assisting with Medication Delivery

Special Activities for Diverse ClientsAssisting with the Care of InfantsAssisting with ChildcareCaring for Client with a Diagnosis of DementiaCaring for Clients with a Mental Health DiagnosisAssisting Clients With Physical Disabilities and Developmental DelaysEnd of Life CareMeeting Care Needs at the Time of Death

Lab SkillsAssisting the Client with a Prosthesis

Industry PracticumA six week practicum is included in this program. This practicum will give students a chance to put their newly acquired skills to work in a “real-world” environment while gaining valuable experience.

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Health Care Aide ChallengePLAR Process for obtaining HCA certificate

If you are currently employed as a Health Care Aide, Personal Sup-

port Worker, Nursing Attendant or if you are an out-of-province

trained HCA who do not possess a Government of Alberta recog-

nized certificate and would like to obtain one, the Robertson Col-

lege Health Care Aide Challenge program might be for you. Our

HCA PLAR process will allow you to utilize your skills and knowl-

edge to obtain your certificate.

1. Self-Assessment And Analysis As an applicant, you will be required to complete a self-assess-

ment. This self-assessment lists the course learning outcomes

and will require you to determine your level of proficiency in each

one.

2. Creation Of An Individualized Study PlanFrom this self-assessment, Robertson’s education department will

identify knowledge and skill gaps and create an individualized

study/training plan.

3. Challenge Of The Course’s Written Exam If the self-assessment indicates thorough competency and knowl-

edge of the subject, you may be required to challenge the course

exam in a proctored environment. An 80% grade is required to

pass. The HCA certificate consists of 7 courses. You will be re-

quired to challenge / pass all 7 courses in order to obtain your cer-

tificate.

4. Self-Study/Online Study (Or Site-Based Workshops)In the event that you are not successful in completing your chal-

lenge of the exam or if additional training is required for a course,

you will be provided with a self-study module and / or enrolled

in an online course to take the appropriate training. LPN’s or RN’s

identified by the employer may act as tutors for you under the

mentorship of Robertson educators. You may also be required to

attend a site-based learning session at a Robertson College facility.

5. Assessment Of Knowledge And SkillsWhen you achieve a passing grade on the individual course exam,

you will then be required to complete an in-lab skills assessment

facilitated by a Robertson College educator or an authorized off-

site RN or LPN.


Health UnitClerk 24 weeks


Health Unit Clerk Unit Clerk Ward Clerk



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www.robertsoncollege.com

Start your career in the exciting and rapidly growing health sector with this 24 week program. Graduates may find positions as Health Unit Clerks or Record Maintenance Clerks working in hospitals, medical offices or long term care facilities.

Anatomy, Physiology and Medical TerminologyLearn the fundamentals of medical terminology including word components, definitions, spelling, pronunciation and abbreviations. This course is an introduction to medical terminology, anatomy and physiology of the human body.

Business CommunicationsThis course develops written and oral communication skills. You will learn to write and speak in a business environment with con-fidence and ease! Grammar, spelling and sentence structure are reviewed and you will be able to communicate in writing, through email and fax as well as on other types of office equipment.

Business Etiquette and ProfessionalismThis course will introduce you to the concepts and practices of proper etiquette in a business and professional environment. You will learn etiquette and protocol for telephone and in-person inter-action. Multi-cultural challenges and online etiquette will also be covered.

First Aid/CPR and Non-Violent Crisis Intervention (NVCI)As part of the program, you will attain your First Aid / CPR and NVCI certifications.

Health Unit Clerk ProceduresThis fundamental course provides the knowledge and skills need-ed to accurately manage the admission, transfer, and discharge procedures for patients. Also included are postmortem procedures, recording vital signs, ordering supplies, filing, infection control, emergencies, and any special services required.

KeyboardingYou will learn proper keyboarding skills in this course. This course will also focus on formatting skills and increasing keyboarding speed and accuracy.

Microsoft ExcelLearn about Microsoft Excel and gain skills to be able to use the pro-gram confidently. Some of the topics that will be covered are how to insert and format tables, sort and filter data in spreadsheets, create charts and illustrations and save data in specified formats.

Microsoft Word You will learn to create, edit and improve standard business docu-ments using Microsoft Word.

Orientation to Hospitals, Medical Centres and Health CareThis course will introduce you to the Health Care Delivery System including departments and services, members of the health care team, facility communication systems, and client care manage-ment.

The Patient’s Chart and Transcription of Doctor’s Orders Gain the knowledge to transcribe doctors’ orders, nursing treatment orders, dietary orders, medication orders, laboratory orders, diag-nostic imaging orders, and miscellaneous orders. The course will also focus on assembly of the patient’s chart.

Personal and Professional Skills In this course, you will examine the process of communication. Interpersonal behavior and communication skills will also be dis-cussed throughout the course.

Career Search TechniquesLearn the basic skills needed to successfully search for career-relat-ed employment.

Industry PracticumA four week practicum is included in this program. This practicum will give you a chance to put your newly acquired skills to work in a ‘real-world’ environment while gaining valuable experience.

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Students will develop proficiency as a Medical Office Assistant in a wide variety of areas ranging from Medical Terminology to Clinical Office Procedures.

Graduates are qualified to work in hospitals, doctors’ offices, clinics (medical, chiropractic, dental, and physiotherapy) as well as insurance companies.


Medical Office Assistant 41 weeks


Clinic Office AssistantMedical Office Assistant Medical Secretary



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Administrative Office ProceduresTopics included are human relations, time, work and resource man-agement; organization structure and office layout; office technology; front-line reception; aspects of business communication specific to the office professional; office commerce and record keeping; and professional development.

Anatomy, Physiology,Medical TerminologyThis course is designed to provide a functional knowledge of medi-cal terminology, anatomy & physiology.

Business CommunicationsWritten and oral communication skills are reviewed. You will learn to write and speak in a business environment with confidence and ease. Grammar, spelling, and sentence structure are extremely im-portant and will be covered. Communicating in writing, on com-puter, e-mail, faxes and other forms of office equipment will also be reviewed.

Clinical ProceduresFocus is on the development of professional competency in clini-cal skills performed in medical offices including: patient medical history gathering and patient assessment which is then communi-cated to the nurse or physician, obtaining and recording vital signs, obtaining capillary blood specimens, radiology and diagnostic im-aging, patient positioning, motor testing, sensory testing, and assist-ing with minor office surgeries.

CPRYou will learn immediate response to cardiovascular pulmonary re-suscitation, first aid and wound care. Upon successful completion, you will become CPR Certified.

Customer ServiceThis course covers the basic concepts and current trends in the customer service industry. Special areas of emphasis include prob-lem solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, cus-tomer retention and measuring satisfaction.

History, Law & EthicsAn overview of the history of medicine and medical assisting, types of medical, dental, and chiropractic practices, their roles, their phi-losophy, ethics, and legal responsibilities on a Provincial, Federal and National level.

Human Relations in a Medical OfficeThis course discusses professional behaviour in the workplace and interpersonal skills and human behaviour. You will learn skills to put aside personal issues and devote your attention to the patients in the office. The balance of life / work balance is discussed, how to maintain professional behaviour and compassion on a daily basis and understanding how important listening skills make you more effective. You will also learn how to communicate with patient’s family members and how friends and family members play a role in the health of the patient.

Introduction to Sales & MarketingThis module provides a foundation for customer service and also focuses on building life-long customer relationships through the development of positive customer care approaches. Students will develop skills needed to provide excellent customer service, sales and marketing.

Key ApplicationsThis module provides the knowledge and skills required to per-form functions common to all Microsoft Windows applications with an emphasis on the common functionality between the these Microsoft Office applications: Microsoft Word (advanced), Excel (advanced), and PowerPoint (intermediate), Access (introduction), Outlook (introduction). Aspects include the ability to start and exit either the Word, Excel, or PowerPoint application, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing func-tions common to most Windows applications.

KeyboardingProper use of a keyboard is learned as well as developing keyboard-ing speed and accuracy.

Medical Office ProceduresThis course is designed to give an insight and knowledge of medical office procedures, systems, diagnostic coding for billing and proce-dures in the daily office schedule. The course prepares you in the area of EMR (electronic medical records) commonly seen in health care settings, office administration, patient relations, and telephone communications.

Medical TranscriptionMedical Transcription consists of study and preparation in the tran-scription of medical data. You will use letters, exam reports, opera-tive reports, history and physical reports, and chart notes to listen to and transcribe. Also included are basic English lessons on punctua-tion, grammar and formatting, as well as medical terminology spell-ing.

Career SearchThis course is designed around group activities to develop job hun-

tingtechniques, identify marketable education, training and skills,

and to recognize the uniqueness of a student’s strengths. The course

stresses assertiveness, the success of past students, and various

strategies to reveal the hidden job market. You will develop your

personal character profile and skills inventory to help you through

the creation of cover letters and resumes. You will also participate in

mock interviews to help evaluate your readiness for the job market.

Industry PracticumA four week practicum is included in this program. This practicum will give students a chance to put their newly acquired skills to work in a “real-world” environment while gaining valuable experience.

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Robertson’s Accounting Assistant

program builds on the skills obtained

in the Administrative Professional

program and further increases your

employability by introducing you key

accounting principles and skills.

Graduates of this program will qualify

for employment as Administrative

Assistants, Bookkeepers, Accounting

Clerks and Accounts Payable /

Receivable Administrators.

Robertson College Faculty of Business

AccountingAssistant

30 weeks


Administrative Professional Administrative Assistant Office Assistant Bookkeeping Clerk Receptionist Executive AssistantAccounts Payable / Receivable AdministratorAccounting Clerk


$30,000 - $60,000wage data taken fromwww.workingincanada.gc.ca

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Administrative Office Procedures This course will introduce you to what is involved in the role of an

Administrative Professional. Topics such as human relations, time,

work and resource management, organization structure and office

layout; office technology; front-line reception; aspects of business

communication specific to the office professional; office commerce

and record keeping; and professional development.

BookkeepingThis course will introduce you to manual bookkeeping. You will

learn about using journals, preparing financial statements, and the

processes involved with manual bookkeeping. This course will pro-

vide an understanding of bookkeeping that can be applied when

using bookkeeping software.

Business Communications Develop and improve on your written and oral communication

skills with the Business Communications course. You will learn to

write and speak in a business environment with confidence and

ease. Grammar, spelling and sentence structure are covered. You

will also learn to communicate in writing, through email or fax and

other forms of office equipment.

Computerized Accounting using QuickbooksLearn how to use Quickbooks, a popular computerized accounting

software. You will learn how to employ the accounting concepts

learned in previous courses via this business-focused software.

Corporate AccountingThis course introduces corporate accounting. It includes capital as-

sets, current liabilities, partnerships, corporate financial statements,

equity financing, corporate reporting, bonds and long term notes

payable, cash flow analysis and reporting and analyzing financial

statements.

Financial Accounting This course introduces financial accounting, GAAP, the accounting

cycle and financial statements. It covers merchandising, accounting

information systems, and accounts receivable.

Introduction to Sales & MarketingThis module provides a foundation for customer service and also

focuses on building life-long customer relationships though the de-

velopment of positive customer- care approaches. You will develop

skills needed to provide excellent customer service as well as pro-

viding sales and marketing support.

Key Applications This module provides the knowledge and skills required to perform

functions common to all Microsoft Windows applications with an

emphasis on the common functionality between these Microsoft

Office applications: Microsoft Word (advanced), Excel (advanced),

PowerPoint (intermediate), Access (introduction), and Outlook (in-

troduction). Elements include the ability to start and exit either the

Word, Excel, or PowerPoint application, modify the display of tool-

bars and other on-screen elements, use online help, and perform file

management, editing, formatting and printing functions common

to most Windows applications.

KeyboardingYou will learn the proper use of a keyboard and develop your key-

boarding speed and accuracy.

Simply Accounting IThis is an introduction to accomplishing basic accounting tasks us-

ing Simply Accounting. You will begin with a company file and en-

ter transactions for general ledger, accounts receivables, accounts

payables, inventory and managing capital expenses. This course

will review some accounting fundamentals as they related to the

transaction at hand.

Simply Accounting IIThis course builds on the principles learned in Simply Accounting

Level 1 and introduces advanced features and functionality of the

product.

Career SearchIn this course, you will learn the basic skills needed to successfully

search for career-related employment.

Industry PracticumValuable workplace experience is gained during the compulsory

four week practicum. You will work alongside accounting profes-

sionals in the industry and will be evaluated on your abilities.

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The Accounting & Payroll Administrator program at Robertson will prepare you for positions working in accounting and payroll departments or as chief administrators for small businesses. The payroll modules utilize the most current curriculum provided by the Canadian Payroll Association, leading to certification as a Payroll Compliance Practitioner (PCP).


Accounting& PayrollAdministrator

42 weeks


Accounting Clerk Accounts Payable Clerk Bookkeeper Payroll Clerk Computerized Accounting Clerk Bookkeeping Clerk Tax Clerk



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Administrative Office Procedures This course provides an introduction to what is involved in the role of an Administrative Professional. Topics include human relations, time, work and resource management, organization structure and office layout, office technology, front-line reception, aspects of busi-ness communication specific to the office professional, office com-merce and record keeping, and professional development.

BookkeepingThis course will introduce you to manual bookkeeping. You will learn about using journals, preparing financial statements, and the processes involved with manual bookkeeping. This course will pro-vide an understanding of bookkeeping that can be applied when using bookkeeping software.

Business Communications This course will help you develop and improve your written and oral communication skills. You will learn to write and speak in a business environment with confidence and ease. Grammar, spell-ing and sentence structure are reviewed. You will learn to commu-nicate in writing, through email, fax and other types of office equip-ment.

Computerized Accounting using QuickbooksIn this course, you will learn how to use the Quickbooks comput-erized accounting software. You will learn how to employ the ac-counting concepts learn in class. Developing this key foundational skills will help you work with other popular accounting softwares in the future.

Corporate AccountingThis course will introduce you to corporate accounting. Topics covered include capital assets, current liabilities, partnerships, cor-porate financial statements, equity financing, corporate reporting, and long term notes payable, cash flow analysis and reporting and analyzing financial statements.

Financial Accounting This course introduces financial accounting, GAAP, the accounting cycle and financial statements. It covers merchandising, account-ing information systems, and accounts receivable. It also covers internal controls, cash, bank reconciliations and payroll liabilities.

Introduction to Sales and MarketingThis module provides a foundation for customer service and also focuses on building life-long customer relationships though the de-velopment of positive customer-care approaches. You will develop skills needed to provide excellent customer service and sales and marketing support

Key Applications This module provides the knowledge and skills required to perform functions common to all Microsoft Windows applications with an emphasis on the common functionality between these Microsoft Office applications: Microsoft Word (advanced), Excel (advanced), PowerPoint (intermediate), Access (introduction), and Outlook (in-

termediate). Elements include the ability to start and exit either the Word, Excel, or PowerPoint application, modify the display of tool-bars and other on-screen elements, use online help, and perform file management, editing, formatting and printing functions com-mon to most Windows applications.

KeyboardingYou will learn the proper use of a keyboard and develop your key-boarding speed and accuracy.

Payroll Fundamentals IThis course covers all components of individual pay from remu-neration, through deductions, to net pay for both regular and non-regular situations.

Payroll Fundamentals IIThis course covers remittances to federal, provincial and third par-ty stakeholders as well as preparing accounting documentation for payroll and year end.

Payroll Compliance LegislationIn this course, you will learn about the payroll-related legislation affecting organizations, as well as the tools to find information and apply that information to different scenarios in relation to individ-ual pay.

Simply Accounting IThis is an introduction to accomplishing basic accounting tasks us-ing Simply Accounting. You will begin with a company file and en-ter transactions for general ledger, accounts receivables, accounts payables, inventory and managing capital expenses. This course will review some accounting fundamentals as they related to the transaction at hand.

Simply Accounting IIThis course builds on the principles learned in Simply Accounting Level 1 and introduces advanced features and functionality of the product.

Career SearchIn this course, you will learn the basic skills needed to successfully search for career-related employment.

Industry PracticumValuable workplace experience is gained during the compulsory four week practicum. You will work alongside accounting profes-sionals in the industry and will be evaluated on your abilities.

19


Administrative Professional

15 weeks


Administrative Professional Administrative AssistantOffice Assistant Bookkeeping Clerk ReceptionistExecutive Assistant


Up to $57,200wage data taken fromwww.workingincanada.gc.ca

20


Administrative Office Procedures This course provides an introduction to what is involved in the role of an Administrative Profes-

sional. Topics include human relations, time, work and resource management, organization struc-

ture and office layout, office technology, front-line reception, aspects of business communication

specific to the office professional, office commerce and record keeping; and professional develop-

ment.

Business CommunicationsThis course will help you develop and improve your written and oral communication skills. You

will learn to write and speak in a business environment with confidence and ease. Grammar,

spelling and sentence structure are reviewed. You will learn to communicate in writing, through

email, fax and other types of office equipment.

Key ApplicationsThis module provides the knowledge and skills required to perform functions common to all

Microsoft Windows applications with an emphasis on the common functionality between these

Microsoft Office applications: Microsoft Word (advanced), Excel (advanced), PowerPoint (interme-

diate), Access (introduction), and Outlook (introduction). Elements include the ability to start and

exit either the Word, Excel, or PowerPoint application, modify the display of toolbars and other on-

screen elements, use online help, and perform file management, editing, formatting and printing

functions common to most Windows applications.

Introduction to Sales and MarketingThis module provides a foundation for customer service and also focuses on building life-long

customer relationships though the development of positive customer care approaches. You will

develop skills needed to provide excellent customer service and sales and marketing support.

KeyboardingYou will learn the proper use of a keyboard and develop your keyboarding speed and accuracy.

Career SearchIn this course, you will learn the basic skills needed to successfully search for career-related em-

ployment.

Industry PracticumValuable workplace experience is gained during the compulsory two week practicum. You will

work in a business setting and be evaluated for your abilities.

21

Develop a proficiency in a wide variety of areas ranging from keyboarding, computer and office business skills to bookkeeping and marketing with our Administrative Professional diploma program. Graduates are qualified to work in a businesses of all sizes and are not limited to a specific industry.


Administrative Professional &Bookkeeper

23 weeks


Administrative Professional Administrative Assistant Office Assistant Bookkeeping ClerkReceptionist Executive AssistantAccounts Payable / Receivable AdministratorAccounting Clerk



22


Administrative Office Procedures This course provides an introduction to what is involved in the role of an Administrative Professional. Topics include human relations, time, work and resource management, organization structure and office layout; of-fice technology; front-line reception; aspects of business communication specific to the office professional; office commerce and record keeping; and professional development.

Bookkeeping Learn about the day-to-day financial transactions that are essential for businesses including general journal entries, accounts payable, accounts receivables and the operation of petty cash funds. You will continue with the requirements of full cycle bookkeeping with the preparation for a bank reconciliation, trial balance, pre-accountant balance sheets and income statements.. Also covered is GST/PST calculations and remit-tances to the Canada Revenue Agency.

Business CommunicationsThis course will help you develop and improve your written and oral communication skills. You will learn to write and speak in a business environment with confidence and ease. Grammar, spelling and sentence structure are reviewed. You will learn to communicate in writing, through email, fax and other types of of-fice equipment.

Key ApplicationsThis module provides the knowledge and skills required to perform functions common to all Microsoft Windows applications with an emphasis on the common functionality between the these Microsoft Office applications: Microsoft Word (advanced), Excel (advanced), and PowerPoint (intermediate), Access (intro-duction), Outlook (introduction). Elements include the ability to start and exit either the Word, Excel, or Pow-erPoint application, modify the display of toolbars and other on-screen elements, use online help, and per-form file management, editing, formatting and printing functions common to most Windows applications.

Introduction to Sales and MarketingThis module provides a foundation for customer service and also focuses on building life-long customer re-lationships though the development of positive customer-care approaches. You will develop skills needed to provide excellent customer service and sales and marketing support.

KeyboardingYou will learn the proper use of a keyboard and develop your keyboarding speed and accuracy.

Simply AccountingBuilding on the concepts of manual bookkeeping, this course is designed to help you transition into the use of computerized accounting programs. You will begin with a company file and become familiar with man-aging clients, suppliers, invoicing, collections and paying bills. Inventory systems and job costing will be covered along with how these modules relate to everyday payable and receivable transactions.

Career SearchIn this course, you will learn the basic skills needed to successfully search for career-related employment.

Industry PracticumValuable workplace experience is gained during the compulsory four week practicum. You will work along-side accounting professionals in the industry and be evaluated on your performance and abilities.

23

In the Administrative Professional & Bookkeeper diploma program, you will develop a proficiency in a wide variety of areas ranging from keyboarding, computer skills to bookkeep-ing and business skills. Graduates of this program are qualified to work in businesses of all sizes across different industries.

Enter into the world of business confidently with the Business Administration Manage-ment diploma from Robertson College. Our well-rounded curriculum will prepare you for a variety of positions in the business sec-tor by introducing you to a comprehensive suite of topics.

From Economics, Management and Organizational Behaviour to Marketing, Accounting and Entrepreneurship, you will gain working knowledge of the business world from multiple perspectives.


Business AdministrationManagement

43 weeks


Internet Communications ManagerSales & Marketing Manager E-Business Manager Advertising



24

Introduction to BusinessGain a broad overview of the world of business in this introductory course on business. You will consider how various external fac-tors such as government and social trends can affect business. You will also consider the role that economics, information technology, management, organization styles, global trends, finance, human re-sources and production plays in Canadian business. Business Communication Communication is essential no matter what career path you are working towards. This course will teach you the essential skills in basic business writing. Emphasis is placed on the role that technol-ogy plays in communication and the best practices for using tech-nology in the workplace.

Customer Service Customer Service is an essential part of any profession that deals with people and customers. In this course, you will learn what constitutes excellent customer service, the challenges of providing customer service and techniques for problem solving. Additionally, you will learn about customer behaviour - how to deal with chal-lenging customers, customer motivation and finally, leadership in customer service.

Economics In this course, you will be introduced to the economic way of think-ing. You will develop a keen understanding of supply and demand and explore concepts of elasticity, efficiency and equity, output and costs, perfect competition and monopoly.

Entrepreneurship This course provides an overview of entrepreneurial concepts and strategies. Topics include opportunity selection, competitive analy-sis, location selection, distribution, marketing promotions, financial considerations, legal and risk management issues, and business purchase or franchising opportunities.

Financial Accounting Learn the basics of financial accounting and become familiarized with the accounting cycle and financial statements. The course includes topics such as ledgers, trial balances, ethics and social re-sponsibility, accounts receivable and adjustments.

Human Resources This course explores Human Resources Management (HRM) con-cepts as they relate to the HRM manager’s and supervisor’s work-place decision-making processes. Topics discussed include HRM roles from a strategic perspective, legal environment of HRM, hu-man resources planning and recruitment, employee selection pro-cess, performance management and appraisal, employee compen-sation, and managing employment relationships.

Key ApplicationsThis course will provide you with a basic understanding of com-puter hardware and software as well as operating systems. Office ap-plications include word processing, spreadsheets, presentations, as well as browsing the Internet and general management of files and folders.

Managing Information SystemsInformation systems (IS) have become powerful and indispensable tools of modern business. This course presents fundamental prin-ciples of IS from a business management perspective with empha-sis on principles that a manager will find of particular use, such as those related to data management, e-commerce and current trends in the use of information technology.

Organizational BehaviorThis course investigates the behavior of people within organiza-tions for the purpose of applying such knowledge toward improving an organization’s effectiveness. Three levels of behavior are studied: individual, individuals within a group, and inter-group behavior within organizations.

Principles of Management This course will introduce you to the field of management and emphasize the knowledge and skills used by successful manag-ers. Throughout the course, you will be challenged to demonstrate specific knowledge and skills in the areas of management history, decision-making, communication, planning, organizing, staffing, di-recting, controlling and business ethics.

Principles of Marketing Learn the components of the marketing system and the marketing decision-making process which revolves around the marketing mix (product, price, place, and promotion). Additional topics include consumerism, the legal environment, consumer behavior, the inter-national market and the effect these topics have on marketing.

Career Search In this course, you will be conducting a thorough employment search strategy that incorporates personal marketing, assessment of skill inventories and an understanding of the job market in the relevant industry / sector. Throughout this course, you will create or improve on your resume, practice interview techniques, learn networking skills and learn how to successfully search and find career-related employment.

Business Administration Management Capstone CourseIn this Capstone Course you will be challenged to integrate and ap-ply the knowledge and skills acquired in prior courses to case stud-ies and relevant current events. You will have the opportunity to network with individuals in the business community throughout the course. Supporting documents that can be used in the creation of a career portfolio will also be developed.

25

The Legal Assistant program prepares you to work in an exciting career in Law. You will be introduced to Canadian Law and the legal profession with emphasis on the following legal practices: Corporate and Commercial Law, Wills and Estate Law, Family Law, Civil Litigation and Real Estate Law. Throughout the program you will develop skills in Legal Terminology, Billing & Office procedures and Computer Skills.


LegalAssistant 41 weeks


Legal AssistantLegal Secretary Legal Assistant ReceptionistOffice AdministratorAdministrative Assistant



26

Business CommunicationsThis module provides a foundation for customer service and also focuses on building life-long customer relationships through the development of positive customer-care ap-proaches. You will develop skills needed to provide excellent customer service.

Civil LitigationYou will learn legal terms commonly used in the area of Civil Law, have a clear under-standing of the court system; be able to outline and explain the process of issuing and filing court documents; have a working understanding of the Rules of Court of Alberta; determine limitation dates in relation to Civil Litigation applications/claims, prepare le-gal documents up to and including settlement or trial of the action; distinguish the pro-cedural steps in applications; and navigate through the Alberta Courts website to obtain precedents.

Corporate and CommercialYou will be provided with the skills necessary to incorporate a company in the Province of Alberta and/or federally. You will learn how to structure and commence incorpora-tion of a company, how to prepare Annual Returns, and how to dissolve a company. The Commercial segment of the course will provide you with knowledge of how to access and complete forms in the Personal Property Registry.

Criminal LawYou will learn about the types, extent, foundation and basic fun-damentals of Criminal Law. The Canadian Charter of Rights and Freedom and the Canadian Criminal Code are discussed. You will learn about the various types of criminal offences and prosecution. You will also use hands-on exercises to prepare documentation involved in various stages of criminal prosecution. You will learn the procedures and documentation beginning with a clients arrest, trial, sentencing, and appeal.

Family LawYou will be able to: define legal terms commonly used in the area of Family Law; determine limitation dates in relation to Family Law applications/claims; prepare Domestic Contracts; prepare court documents and understand procedures relating to uncontested and contested Family Law applications; navigate and access Word precedents through Alberta Courts website. You will also receive an introduction to the CHILDVIEW program to make you familiar with its use.

Human RelationsYou will learn to develop effective oral communications, client interaction skills and written communication skills. Emphasis is placed on the importance of conflict resolution, generational and cultural differences, professional standards (relating to emails, use of instant messaging and telephone etiquette).

Immigration LawThis course will introduce you to Canadian Immigration Law and specifically expose you to the various rules, procedures, and appli-cations as set out by Citizenship and Immigration Canada (CIC). The course will also expose you to the Immigration and Refugee Board (IRB) so you are familiar with the refugee claim process and docu-mentation.

Key ApplicationsThis module provides you with the knowledge and skills required to perform functions common to all Microsoft Windows applica-tions with an emphasis on the common functionality between Microsoft Office applications: Microsoft Word (advanced), Excel (advanced), PowerPoint (intermediate), Access (introduction), and Outlook (intermediate). Elements include the ability to start and exit Word, Excel, or PowerPoint applications, modify the display of toolbars and other on-screen elements, use online help, and per-form file management, editing, formatting and printing functions common to most Windows applications.

KeyboardingThis course introduces you to the proper use of a keyboard and de-velops your keyboarding speed and accuracy.

Legal KeyboardingAdditional legal keyboarding focuses on the reinforcement of the legal fundamentals and legal terminology as well as building on speed, accuracy and spelling of legal terms.

Legal Office Procedures and PrecedentsYou are introduced to what is involved in a career as a Legal Assis-tant. Topics include: Information management on computers and

storing of precedents; proper and professional communication in a law firm; the importance of confidentiality and use of social me-dia in the office & proper use of office resources (Internet, personal emails, Facebook, etc.); file management - client identification and verification rules; and filing procedures; legal accounting systems and understanding the rules and procedures relating to General and Trust Accounts; as well as an introduction to posting in PC Law; drafting standard legal correspondence and authorizations; and diarization of files for follow-up and limitation dates.

Legal TranscriptionDictaphone and transcription skills will be taught in this course, as well as Latin terminology and use of legal citations in legal memo-randa. You will also focus on improving proofreading skills and use of punctuation and grammar.

Real Estate and ConveyancingTerminology relating to real estate and conveyancing is covered extensively in this course. You will learn how to conduct Tax and Land Titles searches, accurately prepare Transfers of Land and Statements of Adjustment; understand Mortgage Instructions; draft trust letters relating to standard trust conditions and transactions closing on Western Society Protocol. Students will also receive in-struction and certification from Econveyancing, an online real es-tate program.

IPRO Eclipse Designed by top litigators for ease of use, IPRO Eclipse (litigation support software) allows multiple users in different locations to sift through many different factual bits and pieces, earmark what is im-portant, and tie it all together for depositions, settlement leverage, motions or trial. Students will be provided with the basics relating to this program.

Wills and EstatesThe Wills and Estates course will provide you with the skills nec-essary in the preparation of various forms of Wills, Personal Direc-tives, Enduring Powers of Attorney, as well as how to effect Probate and what steps are to be taken when an individual dies intestate.

Career SearchThis course is designed around group activities to develop job hunt-ing techniques, to identify marketable education, training and skills, and to recognize the uniqueness of each student’s strengths. The program stresses assertiveness, the success of past students and various strategies to reveal the hidden job market. You will develop your own personal character profile and skills inventory to assist in marketing yourself through the use of cover letters and resumes. You will participate in mock interviews to evaluate your readiness for the job market.

Industry PracticumA four week practicum is included in this program. This practicum will give you a chance to put your newly acquired skills to work in a “real-world” environment, while gaining valuable experience.

27

In today’s global environment, there are no borders to business and Logistics & Supply Chain managers are required to manage the series of business processes that move prod-ucts from acquisition through to distribution. Learn about the supply chain process and gain insight into the areas of purchasing, demand forecasting, project management and more! Upon completion, you will qualify for positions with companies involved in sourcing materials, manufacturing, warehousing and the distribution or transportation of goods.


Logistics & Supply Chain Management

45 weeks


Warehouse Operations Manager Shipper/Receiver Sales and Marketing Manager Purchasing and Inventory Clerk Purchasing Manager Logistics/Inventory Manager Retail and Wholesale BuyerFacilities Manager



28

Administrative Office ProceduresThis course provides an introduction to what is involved in the role of an Administrative

Professional. Topics include trends in the workplace, learn the guidelines for profession-

alism, communication and workflow within an office environment.

Business CommunicationCommunication is essential no matter what career path you are working towards. This

course will teach you the essential skills in basic business writing. Emphasis is placed on

the role that technology plays in communication and the best practices for using technol-

ogy in the workplace.

Business OrganizationIn this course, you will be presented with an overview of Canadian

business and the fundamentals of the Canadian economic system.

This course outlines the steps in starting and managing a success-

ful business with modern use of information technology tools while

controlling costs and effectively managing people. You will also

learn to measure and distinguish between different types of costs

and calculate standard of living.

Customer ServiceCustomer Service is an essential part of any profession that deals

with people and customers. In this course, you will learn what

constitutes excellent customer service, the challenges of providing

customer service and techniques for problem solving. Additionally,

you will learn about customer behaviour - how to deal with chal-

lenging customers, customer motivation and finally, leadership in

customer service.

Demand Forecasting and Inventory ManagementThis course focuses on key components of supply chain manage-

ment, principally, demand forecasting and inventory management.

Topics include the various techniques used in demand forecasting

and inventory management in addition to a limited treatment of re-

source planning and the application of lean thinking and Six Sigma

management philosophies.

Economicsn this course, you will be introduced to the economic way of think-

ing. You will develop a keen understanding of supply and demand.

Further topics of study include elasticity, efficiency and equity, out-

put and costs, perfect competition and monopoly.

Introduction to Business LogisticsLearn about the many dimensions of logistics. You will begin by

exploring the elements of the logistics system including demand

management, order management, inventory management, ware-

housing management and transportation management..

Key ApplicationsThis course will provide you with a basic understanding of com-

puter hardware and software as well as the Windows 7 operating

system. Office applications include word processing, spreadsheets,

presentations, as well as browsing the Internet and general manage-

ment of files and folders.

Logistics and Transportation ManagementThis course will introduce you to the field of logistics with an em-

phasis on the physical distribution and transportation of raw mate-

rials, intermediate inputs and the finished product. Throughout the

course, you will be challenged to demonstrate specific knowledge

and skills in the areas of logistics planning, pricing and cost deci-

sions, regulations and public policy, risk management and supply

chain management. Furthermore, you will learn the operations and

structure of different modes of transportation including rail, water,

air, and highway.

Operations ManagementThe main focus of this course is on the essentials of effective op-

erations management - the activities in which people carry out the

actual transformation of resources into products and services. It

emphasizes people operating in teams for improved goods and ser-

vices to customers.

Project ManagementThis course focuses on the planning and management of projects

in industry. You will learn the roles and required skills of the project

manager, including planning, execution and controlling of projects.

Additionally, you will participate in advanced activities including

the use of IT systems in project management.

Purchasing and Supply Chain ManagementThis course reflects the ever-changing face of supply management

and the increased impact of the recent economic recession. Topics

include strategic cost management, innovation, sustainability, and

collaboration. The course emphasizes the role that procurement is

taking on through increasing stakeholder engagement and deliver-

ing cost savings.

Small Business ManagementLearn about the different aspects of starting and managing a small

business including the basic operating principles and entrepre-

neurial approaches to business management. Topics include mar-

ket potential, business and product/service development, analyz-

ing trends, acquiring financial resources, organizational structure

and business plan development.

Career SearchThis course is designed around group activities to develop job hunt-

ing techniques, to identify marketable education, training and skills,

and to recognize the uniqueness of each student’s strengths. The

program stresses assertiveness, the success of past students and

various strategies to reveal the hidden job market. You will develop

your own personal character profile and skills inventory to assist in

marketing yourself through the use of cover letters and resumes.

You will participate in mock interviews to evaluate your readiness

for the job market.

Logistics and Supply Chain Management CapstoneThis capstone course is designed to serve as a cumulation of your

studies throughout the Logistics & Supply Chain Management pro-

gram. In this course, you will be challenge to integrate and apply the

knowledge and skills acquired in prior courses to case studies and

relevant current events. You will also have the opportunity to net-

work with individuals in the Logistics and Supply Chain industry

throughout the course. Supporting documents that can be used in

the creation of a career portfolio will also be developed.

29


Oil & GasAdministrator

42 weeks


Administrative Assistant Executive Administrative Assistant



30

As a graduate of this program, your in-depth knowledge of the industry with its unique terminology and day-to-day practices will give you a competitive advantage when you are seeking employment.

Administrative Office ProceduresIntroduction to what’s involved in a career as an Administrative Assistant. Topics cov-ered: human relations, time, work and resource management, organization structure and office layout; office technology; front-line reception; aspects of business communication specific to the office professional; office commerce and record keeping; and professional development.

Business CommunicationsBusiness communication develops written and oral communication skills. You will learn to write and speak in a business environment with confidence and ease. Grammar, spell-ing, and sentence structure are reviewed. You will be able to communicate in writing, on computer, e-mail, faxes and other forms of office equipment.

Drilling OperationsIn this module you will learn a non-technical approach that is taken to the instruction of oil and gas well drilling. You will learn the ba-sic methods of drilling operations. This module will also cover the following topics: 1. Drilling contracts, and drilling personnel 2. The history of drilling and the rotary drilling system 3. Offshore and un-conventional drilling methods.

Exploration Earth ScienceThis module covers the basic science that deals with origin, history and physical structure of the Earth, and its life, as recorded in rocks. An understanding of Earth science is essential to the petroleum industry, because most petroleum is found in underground forma-tions made of rocks.

Fundamentals of Production AccountingYou will learn about solutions and services that help large compa-nies account for their production allocation and royalties. A basic overview is given to provide you with a basic understanding related to production accounting and large oil companies budgeting and costs.

Introduction to Sales & MarketingThis module provides a foundation for customer service and also focuses on building life-long customer relationships though the development of positive customer- care approaches. You will de-velop skills needed to provide excellent customer service, sales & marketing.

Key ApplicationsThis module provides the knowledge and skills required to per-form functions common to all Microsoft Windows applications with an emphasis on the common functionality between the these Microsoft Office applications: Microsoft Word (advanced), Excel (advanced), and PowerPoint (intermediate), Access (introduction), Outlook (introduction). Elements include the ability to start and exit either the Word, Excel, or PowerPoint application, modify the display of toolbars and other on-screen elements, use online help, and perform file management, editing, formatting and printing func-tions common to most Windows applications.

KeyboardingIntroduces you to the proper use of a keyboard and develops your keyboarding speed and accuracy.

Marketing - Petroleum EconomicsRaw materials are converted into finished product and semi-fin-ished products to be sold and consumed. This process is covered by taking a broad look at the following topics: supply chain businesses that create new supplies of oil and gas, supply chain companies and how they operate, factor in investment decision-making and pre-dicting future commodity prices.

Oil & Gas BusinessThe primary purpose is to provide a guide to the theories quanti-tative mythologies, and step-by-step application of these concepts in the area of oil and gas financial management in a non-technical format. You will gain an understanding of national and international finance, which is crucial to oil companies engaged in exporting and importing.

Petroleum ExplorationThis module covers the collections of exploration data, the evolu-tion of seismic surveys, types of well logs, core samples, and contour mapping. Mineral rights and leasing will be part of petroleum explo-ration. You will also learn about Ownership of mineral resources and private land rights in Alberta.

Petroleum GeologyIn this module you will learn about the importance of porosity and permeability and how reservoir pressure influences the flow of oil and gas.

Practical Application - Case StudyThis is a practical case study where students will need to utilize knowledge from all areas that they have covered in previous mod-ules. This will also include Internet research into the operations of modern day oil companies.

ProductionIn the petroleum industry, production is the phase of operation that deals with bringing well fluids to the surface and preparing them for transport to the refinery or processing plant. This includes: complet-ing the well for productions to begin, wellhead equipent that con-trols the flow, well servicing and work over operations, separating into oil, gas and water.

Regulatory - Canadian Petroleum Documentation & ReportingThis module overviews all the important industry-related provin-cial and governmental documentation used in the oil and gas in-dustry. You will gain a working knowledge of contracts, regulations, legal agreements, well records and lease acquisitions.

TransportationTransportation and distribution of petroleum products and natural gas from oilfield to refining and processing plants requires a com-plex transportation system. You will learn about transportation: ground mode of transportation, marine transportation for oil & nat-ural gas, pipeline infrastructure and operations, liquified natural gas shipping and offloading.

Career ManagementThroughout the program you will practice interview techniques, create or improve your resume, learn networking skills and how to successfully search and find career-related employment.

Industry PracticumA six week work practicum is included in this program. This practi-cum will give you a chance to put your newly acquired skills to work in a “real-world” environment while gaining valuable experience.

31

Robertson College Faculty of Information Technology

Computer SupportTechnician

43 weeks


User Support Technician Technical Helpdesk Agent Help Desk Analyst Help Desk TechnicianSystem Support Representative Installation Technician PC Support Analyst


up to $75,972wage data taken fromoccinfo.alis.alberta.ca

This diploma program is designed to

provide the tech support skills needed to

assist customers, clients or members of a

firm or organization that depend on

information technology. You will gain

general knowledge of computer hardware,

operating systems, software and network

operation, and specific skills in troubleshoot-

ing, problem solving and customer service.

Graduates will find careers fielding calls and

emails from customers seeking guidance on

technical problems. You will diagnose the

problem patiently and walk the customer

through the problem solving steps.

32

33

Basic TroubleshootingIn this course, you will learn to navigate the basic concepts of com-puter troubleshooting and repair. You will learn to diagnose issues to better understand and resolve computer issues, which may de-pend on many different factors such as the type of computer, the op-erating system, the accessories used with the computer and much more. This course focuses on the general setup and repair of a desk-top PC and although it includes general ways to resolve issues, it fo-cuses primarily on Microsoft Windows as an operating system. Business Communication Business communication develops written and oral communica-tion skills. You will learn to write and speak in a business environ-ment with confidence and ease. Grammar, spelling, and sentence structure are reviewed. You will be able to communicate in writing, through e-mail, faxes or other forms of office equipment.

Computer Concepts This course is designed to provide you with a foundation in PC hard-ware and software concepts. Topics include basic hardware and software installation, configuration, and troubleshooting for stand-alone PCs and networks. Successful completion of this course helps prepare students to support personal computers.

Computer Ethics This course will introduce you to digital ethics and the legislation that governs information technology in Canada. You will review existing strategies, guidelines and legislation. You will also employ critical thinking when applying course concepts to case studies.

Customer Service Customer Service is an essential part of any profession that deals with people and customers. In this course, you will learn what con-stitutes excellent customer service, the challenges of providing customer service and techniques for problem solving. Additionally, you will learn about customer behaviour - how to deal with chal-lenging customers, customer motivation and finally, leadership in customer service.

Internetworking Fundamentals Develop a foundation in current networking technologies includ-ing local area networks (LANs), wide area networks (WANs), the In-ternet, and the hardware and software associated with networking. This also includes terminology, components, design, and connec-tivity, as well as, LAN topologies, protocols and wireless networks. This course also covers LAN user concepts, basic functions of sys-tem administration and operation, and basic concepts involved in establishing a small, routed computer network.

Introduction to Computer SecurityGain an overview of the field of Information Security and Assur-ance. You will be exposed to the spectrum of security activities, methods, methodologies, and procedures. Coverage will include inspection and protection of information assets, detection of and re-action to threats to information assets, and examination of pre- and post-incident procedures, technical and managerial responses and

an overview of the Information Security Planning and Staffing func-tions. This course provides the foundation for understanding the key issues associated with protecting information assets, determin-ing the levels of protection and response to security incidents, and designing a consistent, reasonable information security system, with appropriate intrusion detection and reporting features.

Key ApplicationsThis course will provide you with a basic understanding of com-puter hardware and software as well as the Windows 7 operating system. Office applications include word processing, spreadsheets, presentations, as well as brows

LinuxThis course is a study of the Linux operating system from the per-spective of a system power user and administrator. Responsibilities for successful administration, installation, and implementation of a typical Linux distribution are covered. Topics covered in the class include desktop environments, user accounts and security, re-source and application management, network administration, and virtualization concepts and scenarios.

Microsoft Windows 7Gain the knowledge necessary to understand and identify the tasks involved in deploying Windows 7 in a business.

Windows Operating System and Server Administration FundamentalsDevelop the knowledge and skills needed to configure Windows client operating systems (OS), install and upgrade client OS, manage applications, files and folders. Learn to manage devices and to per-form OS troubleshooting. The second part of the course will focus on Windows Server fundamentals which will focus on server instal-lation and exploring various features of server such as server roles, active directory, storage, performance and maintenance.

Career Search This course is designed around group activities to develop job hunting techniques, to identify marketable education, training and skills, and to recognize the uniqueness of each student’s strengths. The program stresses assertiveness, the success of past students and various strategies to reveal the hidden job market. You will develop your own personal character profile and skills inventory to assist in marketing yourself through the use of cover letters and resumes. You will participate in mock interviews to evaluate your readiness for the job market.

Computer Support Technician Capstone This course involves the application of introductory principles and concepts from key fundamental areas of computer and help desk support. You will be challenged to complete case analysis and ap-ply best practices to determine common elements of computer support success or failure, using knowledge and skills acquired through prior courses.

Robertson College Faculty of Information Technology

Network SecurityTechnician44 weeks


Computer Network Technician Network AdministratorSystems Administrator


up to $75,972wage data taken fromoccinfo.alis.alberta.ca

34

Learn about system analysis and how to

ensure network and system security with

our Network Security Technician diploma

program. You will gain an understanding of

network operation, computer and Internet

security, cybercrime and ways to combat

cybercrime. You will also gain career building

skills such as communication, customer

service and career search strategies. As a

graduate of this program, you will be qualified

to work for companies of all sizes to ensure

their network and system security, trouble-

shoot issues and solve security issues.

Computer ConceptsThis course is designed to provide you with a foundation in PC hard-ware and software concepts. Topics include basic hardware and software installation, configuration, and troubleshooting for stand-alone PCs and networks. Successful completion of this course helps prepare students to support personal computers. Computer EthicsThis course will introduce you to digital ethics and the legislation that governs information technology in Canada. You will review existing strategies, guidelines and legislation. You will also employ critical thinking when applying course concepts to case studies.

Customer Service Customer Service is an essential part of any profession that deals with people and customers. In this course, you will learn what con-stitutes excellent customer service, the challenges of providing customer service and techniques for problem solving. Additionally, you will learn about customer behaviour - how to deal with chal-lenging customers, customer motivation and finally, leadership in customer service.

Cybercrime & Information SystemsBe introduced to the fundamentals of cybercrime and will be ex-posed to a variety of computer related crimes, cybercrime activities, methods, tools and social and legal issues. Coverage will include re-view and investigation of actual cybercrime incidents, and exami-nation of pre- and post-incident procedures.

Internet Security This course will introduce you to the technologies, terminology and processes related to Internet security. You will examine concepts and techniques related to general security, network security and operating system security and methods for testing security.

Internetworking Fundamentals Develop a foundation in current networking technologies includ-ing local area networks (LANs), wide area networks (WANs), the In-ternet, and the hardware and software associated with networking. This also includes terminology, components, design, and connec-tivity, as well as, LAN topologies, protocols and wireless networks. This course also covers LAN user concepts, basic functions of sys-tem administration and operation, and basic concepts involved in establishing a small, routed computer network.

Introduction to Computer Security Gain an overview of the field of Information Security and Assur-ance. You will be exposed to the spectrum of security activities, methods, methodologies, and procedures Coverage will include inspection and protection of information assets, detection of and re-action to threats to information assets, and examination of pre- and post-incident procedures, technical and managerial responses and an overview of the Information Security Planning and Staffing func-tions. This course provides the foundation for understanding the

key issues associated with protecting information assets, determin-ing the levels of protection and response to security incidents, and designing a consistent, reasonable information security system, with appropriate intrusion detection and reporting features.

Key ApplicationsThis course will provide you with a basic understanding of com-puter hardware and software as well as the Windows 7 operating system. Office applications include word processing, spreadsheets, presentations, as well as browsing the Internet and general manage-ment of files and folders.

LinuxThis course is a study of the Linux operating system from the per-spective of a system power user and administrator. Responsibilities for successful administration, installation, and implementation of a typical Linux distribution are covered. Topics covered in the class include desktop environments, user accounts and security, re-source and application management, network administration, and virtualization concepts and scenarios.

Microsoft Windows 7Gain the knowledge necessary to understand and identify the tasks involved in deploying Windows 7 in a business.

Network SecurityThis course will introduce you to intrusion detection techniques used to discover intrusion attempts, respond to break-ins and as-sess the damage of network attacks. Topics addressed include in-trusion detection design and implementation, firewall design and implementation, virtual private networks, packet filters and net-work traffic signatures.

Career SearchThis course is designed around group activities to develop job hunt-ing techniques, to identify marketable education, training and skills, and to recognize the uniqueness of each student’s strengths. The program stresses assertiveness, the success of past students and various strategies to reveal the hidden job market. You will develop your own personal character profile and skills inventory to assist in marketing yourself through the use of cover letters and resumes. You will participate in mock interviews to evaluate your readiness for the job market.

Network Security Technician CapstoneThis course involves the application of introductory principles and concepts from key functional areas of the computer security tech-nician program. You will conduct case analysis and apply the best-practices to determine common elements of computer security us-ing knowledge and skills acquired through prior courses.

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REFERRALPROGRAM!

Earn money through the Robertson College

At Robertson College, it is important to us that our students have a positive experience before, during and after their programs. That is why we are especially honoured when they refer their friends and family members to our college. The Robertson Referral Program is our way of thanking our students and alumni for their efforts!

Visit info.robertsoncollege.com/referral to access the referral form. Let us know the name and contact information of your friend who would be interested in taking a Robertson College program. Our Career Counsellors will take care of the rest! When the person you referred starts their program with us, you will receive up to $100 for your referral!

*To be eligible for this incentive, the student you refer must be a new application with Robertson College. They must stay in the

enrolled program for a minimum for 90 days and must be in good financial standing with the College. Visit the campus or online

at info.robertsoncollege.com/referral for full details.

Because school is more fun with friends!


Edmonton Campus

300-10115 100A Street Edmonton AB T5J 2W2

tel 780.705.6633toll free 855.663.0566 fax 780.705.8085

Calgary Campus

417 14th Street NW Calgary AB T2N 2A1 +The Genesis Centre 7555 Falconridge Blvd NE

tel 403.920.0070toll free 866.920.0070 fax 403.263.8176

Winnipeg Campus

265 Notre Dame AveWinnipeg MB R3B 1N9+433 Main Street Winnipeg MB R3B 1N9 tel 204.943.5661toll free 877.880.8789 fax 204.926.8320

Brandon Campus

800 Rosser Avenue Brandon MB R7A 6N5

tel 204.725.7200toll free 877.757.7575 fax 204.725.7218

Robertson College Online

417 14th Street NW Calgary AB T2N 2A1

tel 877.880.8789 fax 204.926.8320

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Documents

Robertson College - Edmonton Program Information Guide