Ship-to Address:

BlueStar-Service-Center Böttgerstraße 6 65439 Flörsheim Germany

RMA-Nr.: ______________

Use this form to request the RMA number electronically. Processing of your shipment is only possible with an RMA number. A separate RMA number is required for each product or item sent. Please fill in all fields.                      

 

                             

 *In case no product failure can be established, or if no RMA number was requested, a handling fee of €50.- + VAT will apply. This also applies in the case of damages caused by the user. Products sent in for warranty repair, but without being defective (this also includes cablebreak, etc.) are subject to a handling fee of €50.- + VAT. Repairs with a cost lower than €120.- are executed automatically. If the repair cost is higher than €120.- you receive a repair cost proposal. Should a repair cost proposal not be accepted, a handling fee of €42,50.- + VAT for thermo-transfer printers, €25.- + VAT for desktop printers and scanners applies (+ VAT and shipment costs). We offer professional disposal of your products for a charge.

Company: ____________________ Address: ____________________ Dpt.: ____________________ ZIP/ City: ____________________

Return Shipment Date: __________

Contact Information: YES NO  

BlueStar Customer:  

Customer Account N°:

____________________

Contact Person: ____________________

Telephone: ____________________

Return shipment:  

Repair Request

Warranty

DOA Repairs with a cost less than €120.- are executed automatically in order to achieve a faster turnaround time.*

Product Information:  

Manufacturer: Serial Number: Type:

_________________________ ________________________ ___________________  

Problem Description:  

Included Accessories: ____________________________________________________

None Power Supply Power Cable Cable Software Manual

Original Packaging Customers Packaging Media  

RMA – Return Material Authorization Form - Service/Repair Please fill in the form electronically, save, and send it by email as an attached file to

service@bluestar-eu.com If you have any questions, you can contact us: Telephone: +49-6081-9183-4562

Please note we cannot assign an RMA number without a serial number.

     

This form will be filled in by our service department.

 

Cost Proposal: Date:____________ Technician: _____________

Service FORM

Approval of the estimated cost: (Confirmation of the customer)

YES NO Date: _________________________________________________

Repairs (to be done/ done):

Subsequent Processing of the Service Form: Date: _________ Technician: ____________

Spare Parts:

Qty Art. N°.: Description €/unit Total/€

_____ _________ ____________________________ ________ _____

_____ ________ ____________________________ ________ _____

_____ ________ ____________________________ ________ _____

_____ ________ ____________________________ ________ _____

_____ ________ ____________________________ ________ _____

 

Shipment Date:

Working Hours: Hours: ____________ €/ Hour: ______________ Total /€: _______________

Total /€: _______________

Final Control: Product inspected Performance Check passed Warranty Warranty refused (see comments)

Comments: __________________________________________________________

____________________________________________________________________

____________________________________________________________________

_______________________________ ___________________________________ Place/ Date Signature  

RMA-Nr.: