RICHARD WIDDOWS A. GENERAL INFORMATION › hhs › csr › directory › faculty › documents › CV...A. GENERAL INFORMATION 1. Education Certificate in English Language Teaching

Richard Widdows – Page 1

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RICHARD WIDDOWS

Purdue University Consumer Sciences and Retailing Email: [email protected]

Citizenship: USA/UK A. GENERAL INFORMATION 1. Education

Certificate in English Language Teaching to Adults, Cambridge University 2012 University of Missouri, Columbia - Ph.D., Economics, 1982 University of Missouri, Columbia - M.A., Economics, 1980 University of Leeds, Leeds, UK - B.A. (Hon.) Economics, 1967

2. Professional Activities 2011- Professor Emeritus, Purdue University 2002-11 Professor, Department of Consumer Sciences and Retailing,

Purdue University 2009-10 Professor, Department of Consumer Sciences, Seoul National

University, S. Korea. 2008 Global Studies Coordinator, Semester at Sea (Spring Voyage) 2006-2007 Interim Associate Dean, College of Consumer and Family

Sciences, Purdue University 2002-2008 Head, Consumer Sciences and Retailing, Purdue University 2002 Visiting Scholar, Department of International Programs, National

Cheng Chi University, Taipei, Taiwan

2001-2009 External Assessor with post of Professor, Faculty of Human Ecology, Universiti Putra Malaysia

1998-2002 Professor of Consumer Economics, Department of Consumer and

Textile Sciences, The Ohio State University 1998-2001 Chair, Department of Consumer and Textile Sciences, The Ohio

State University


1996-1997 Hayes Distinguished Professor, Clothing and Textiles Department, University of North Carolina at Greensboro

1991-1996 Professor of Consumer Economics, Department of Consumer

Sciences and Retailing, Purdue University 1993 Visiting Professor, ITM/MUCIA Indiana University Cooperative

Program in Malaysia; Department of Business and Economics, Institut Technolgi MARA, Shah Alam, Malaysia

1992 Visiting Professor, Family and Consumer Studies Department,

University of Utah (Sabbatical leave from Purdue University) 1987-1991 Associate Professor, Consumer Sciences and Retailing, Purdue

University 1988-1989 Acting Head, Consumer Sciences and Retailing, Purdue University 1983-1987 Assistant Professor, Consumer Sciences and Retailing, Purdue

University 1982 Utility Analyst, Iowa State Commerce Commission 1979-1982 Instructor in Economics, University of Missouri-Columbia 1978-1979 Lecturer in Economics, York College of Arts and Technology,

York, UK 1971-1977 Lecturer in Economics, University of Queensland, Brisbane,

Australia 1975 Lecturer in Economics, North-East London Polytechnic, London,

UK. (Study leave from Queensland) 1969-1971 Senior Teaching Fellow, Monash University, Melbourne, Australia

3. Membership in Academic and Professional Societies: Member International Society of Consumer Affairs Professionals in Business (SOCAP) Member American Council on Consumer Interests Founding Member, Asian Consumer and Family Economics Association Lifetime Member Consumers' Union

B. TEACHING 1. Taught the following courses at Purdue:


CSR 681 Consumption Theories (Graduate level) CSR 682 Analytical Tools for Consumer Economists (Graduate level) CSR 683 Seminars in Consumer Economics (Graduate level) CSR 685 Seminars in Consumer Credit (Graduate level) CSR 585 Consumer Law CSR 442 Personal Finance CSR 482 Consumer Decision-Making in the Marketplace CSR 483 Consumer Protection CSR 486 Risk Management and Insurance CSR 391W Computer Response and Information Systems CSR 390W Techniques of Consumer Affairs in Business CSR 282 Introduction to Consumer Affairs CSR 282 Customer Relationship Management (post 2002) CFS 120 Marketplace 2020 (Learning Community) Taught the following courses at Seoul National University: 431.401 Introduction to Consumer Studies 357.404 Analysis of market Environments 013.321 Culture and Consumption GRAD Consumers and Business 013.313 Advanced Research Methods (SEM)

Taught the following courses at The Ohio State University:

FRM 644 Quantitative Methods in Consumer Economics FRM 841 Family Resource Management, Development and Theory Taught the following courses at UNC-Greensboro: CTX 682 Graduate Seminar CTX 630 Textile Economics CTX 562 Behavior of the Clothing Consumer

2. Special Teaching Assignments/Honors

Initiated and team-taught freshman Learning Community class, “Marketplace 2020.” The course was offered as a College of Consumer and Family Sciences multi-disciplinary collaboration in the fall of 2004, 2005, 2006 and 2007. At OSU, initiated an experimental, video-streamed graduate course, titled “The Roots of Family and Consumer Economics”, underwritten by the Committee on Inter-Institutional Cooperation. The archive of the course is at Face2Face.hec.ohio-state.edu. The course was offered jointly with Purdue University and the University of Alabama in the Spring and Autumn of 1999. At UNCG, main assignment was to help in the revision and resubmission of a program of studies for the Ph.D. in textile products marketing. The task was completed during the 1996-7 academic year, and the program was approved to begin in the Fall of 1997.


Consumer Sciences and Retailing Department Outstanding Teacher 1996 and 1993. Finalist in the Mary L. Matthews teaching award, School of Consumer and Family Sciences 1990-1993 and 1995-1996. In 1991, initiated a computer laboratory based course in consumer response and information systems. The course involved student operation of an information and complaint hotline for the School. The course simulated the operation of a consumer hotline in business. Incoming calls were logged using a software program called CRIS, which was donated by TARP Information Systems Inc. Rights to the program expired in 1993. Helped develop the Fight Back! Foundation's National Internship in Consumer Affairs. The program began in the Summer of 1990. Was responsible for developing the practicum in consumer affairs (CSR 382) for the Consumer Sciences and Retailing Department at Purdue. In January of 1985, initiated a Consumer Affairs Workshop, in which students prepared material for a column entitled Purdue Consumer. For two years the column appeared every second Sunday in the Lafayette Journal and Courier. In October of 1985, the University News Service began to release edited versions of the column for syndication within the State. Summaries of the column were occasionally presented on local television. Some 20 students received one hour of credit for working on the column. The column received a SOCAP award for consumer education in 1986.

C. RESEARCH 1. Refereed Journal Articles and Proceedings.

(a) Journal Articles In Print: Anaza, Nwamaka A., Brian Rutherford and Richard Widdows (2012), “Factors Influencing Perceptions of Service Quality in Cooperative Extension Workers.” Journal of Extension Vol 50 (23), Article Number 3R1B3. Online at www.joe.org/joe/2012june. Rha, Jong-Youn and Richard Widdows (2012), “Editorial to Asian Consumer and Family Economics Association (ACFEA) 2012.” Introduction to Special Issue of Journal of Family and Economic Issues dedicated to papers from ACFEA Meeting of 2011. JFEI 33(1), March. Published On-line: DOI 10.1007/s10834-012-9319-y.

Park, Hye-Young, Jong-Youn Rha and Richard Widdows (2011), “Toward a Digital Goods Consumer Competence Index: An Exploratory Survey.” Family and Consumer Sciences Research Journal, 40 (2) December : 184-199. Lee, Seunghyun, Sejin Ha and Richard Widdows (2011), “Consumer responses to high-technology products: Product attributes, cognition, and emotions.” Journal of Business Research 64: 1195-1200.

http://www.joe.org/joe/2012june


Lim, Heejin, Richard Widdows and Neal H. Hooker (2009), “Web Content Analysis of e-Grocery Retailers: A Longitudinal Study.” International Journal of Retail & Distribution Management, 37(10): 839-51. Ono, A., J. Park and R. Widdows (2008), “Perceived Quality and Search Behavior of Online Information.” Japanese Advances in Consumer Studies, 15(1): 1-20. Goetzinger, L., Park, J., Lee, Y., & Widdows, R. (2007). Value-Driven Consumer E-Health Information Search Behavior and Perceived Information Quality. International Journal of Pharmaceutical and Healthcare Marketing, 1(2), 128-142. Torres, Jr., Antonio, Jay T. Akridge, Allen Gray, Michael Belhlje, and Richard Widdows (2007). An Evaluation of Customer Relationship Management (CRM) Practices Among Agribusiness Firms. International Food and Agribusiness Management Review, 10(1): pp. 36-56. Lim, Heijin, Richard Widdows, and Jungkun Park (2006). M-Loyalty: Winning Strategies for Mobile Carriers. Journal of Consumer Marketing, 23(4): pp. 208-218. Goetzinger, Lynn, JungKun Park, and Richard Widdows (2006). E-Customers’ Third Party Complaining and Complimenting Behavior. International Journal of Service Industry Management, 17(2): 193-206 Rha, Jong-Youn, Neal H. Hooker, and Richard Widdows (2005). Customer Relationship Management for the E-Grocery Sector. International Journal of Human Ecology, 6(1), June: pp. 41-59. Bei, Lien-Ti, Etta Y.I. Chen, and Richard Widdows (2004). Consumers’ Online Information Search Behavior and the Phenomenon of Search v. Experience Products. Journal of Family and Economic Issues, 25(4): pp. 449-467. Park, Jungkun, Youngji Lee, and Richard Widdows (2004). Empirical Investigation on Reputation and Product Information for Trust Formation in Consumer to Consumer Market. Journal of Academy of Business and Economics, III(1): pp. 231-239. Lim, Heejin, Julia Heilig, Stan Ernst, Richard Widdows, and Neal H. Hooker (2004). Tracking the Evolution of E-Grocers: A Quantitative Assessment. Journal of Food Distribution Research, 35(2): pp. 66-82. Bei, Lien-Ti, Etta Chen, Jong-Youn Rha and Richard Widdows (2003). Consumers’ Online Information Search for Dining-Out: A Comparison of US and Taiwan Consumers. Journal of Foodservice Business Research, Vol. 6(3), pp. 15-36. Rha, Jong-Youn, Kealoha Widdows and Richard Widdows (2003). The Changing Balance of Market Power in Customer Relationship Management, and the Role of Customer Care Professionals. Customer Relationship Management, Vol. VIII(2), April: pp. 7-11.


Rha, Jong-Youn and Richard Widdows (2002). The Internet and the Consumer: Countervailing Power Revisited. Prometheus, Vol. 20(2), pp. 107-118. Hooker, Neal H., Jong-Youn Rha, Stan Ernst and Richard Widdows (2002). Policy Concerns for Online B2B Exchanges. Journal of Food Distribution Research, March, pp. 1-6. Rha, Jong-Youn, Richard Widdows, Neal H. Hooker and Catherine P. Montalto (2001/2). E-Consumerism as a Tool for Empowerment. Journal of Consumer Education, Vol. 19-20, pp. 61-69. Rha, Jong-Youn, Julia Heilig, Stan Ernst, Richard Widdows, Curtis Haugtvedt and Neal Hooker (2001). Product and Firm Quality Signaling in E-Business: Interstices for Small Business. Journal of Business and Entrepreneurship, Vol 13, October, pp. 57-70. Widdows, R. (2001). How E-Business Redefines the Business-Consumer Relationship. Customer Relationship Management, Vol VI, (2) p. 16-19. Park, S.S. & Widdows, R. (2001). Korean households clothing expenditures by categories. Clothing and Textiles Research Journal, Vol. 19(1), pp. 1-10. Widdows, R. (2000). Turning internships into partnerships: A new level in company and college relations, Customer Relationship Management, Vol V, (1) p. 34-36. Wilke, Mike and Richard Widdows, (1999). Software CEO Talks Technology. Customer Relationship Management, Vol. IV, No. 3, September 1999, pp. 29-31. Bei, Lien-Ti and Richard Widdows, (1999). Product knowledge and product involvement as moderators of the effects of information on purchase decisions: A case study using the perfect information frontier approach, The Journal of Consumer Affairs, Vol. 33, No. 1, 1999, pp. 165-186. Royer, Pat and Richard Widdows, (1998), Recruiting for Customer Service Representatives in the High Tech Era: Should we put people skills or computer skills first?, Customer Relationship Management, Vol. III, No. 4, December 1998, pp. 28-31. Widdows, Kealoha., Nor A. Ahmad, Norhayati Mohamed, Zuraidah M. Sanusi, Norhasimah A. Aziz, Mazzini Muda, Wan Rohana A. Merican and Richard Widdows (1998). “The construction and performance of a consumer attitude index for Malaysia”, Malaysian Journal of Consumer and Family Economics, Vol. 1: 58-67. Aziz, Norhasimah A., Zuraidah M. Sanusi, Nor’Aisah Ahmad, Norhayati Mohamed, Richard Widdows, Masnah M. Zain, and Norasibah A. Jalil, (1998). “Expenditure of academicians based on marital status: A pilot study”, Malaysian Journal of Consumer and Family Economics, Vol. 1, 1998: 68-78.


Widdows, Richard and Kealoha L. Widdows, (1998), “Customer relationship management in the online community”, Customer Relationship Management, Vol .III, No. 1, March 1998: 21-24. Kao, Y. Emily, Gong-Soog Hong, and Richard Widdows (1997), “Bequest Expectations: Evidence from the 1989 Survey of Consumer Finances.” Journal of Family and Economic Issues, 18(4), Winter: 357-377. Chakravarty, Sugato, Richard Feinberg and Richard Widdows (1997), “Reasons of Their Discontent.” Bank Marketing, November: 49-52. Zain, Masnah M., Norhasimah A. Aziz, Zuraidah M. Sanusi, Norhayati Mohamed, Nor’AisahAhmad,Norasibah A. Jalil, Richard Widdows and Kaili Yieh (1997), “Expenditure Differences of University Degree Holders Across Occupational Sectors in Malaysia.” Journal of Family and Economic Issues, 18(2), Summer: 163-178. Hong, Gong-Soog and Richard Widdows (1997), “From the Guest Editors”. Journal of Family and Economic Issues, 18(2), Summer: 109-112. Cassill, Nancy and Richard Widdows (1996), “Customer Retention & the Loyal Consumer” . Journal of Customer Relationship Management, 1(4), December: 30-31. Chakravarty, Sugato, Richard A. Feinberg and Richard Widdows (1996), “How ‘Moments of Truth’ Define Bank-Customer Relationships.” Journal of Retail Banking Services, 18(1), Spring: 29-34. Feinberg, Richard A., Richard Widdows and Robert Steidle (1996), “Consumer (Dis) Satisfaction and Delays: The Robust Negative Effects of Service Delays.” Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 9: 81-85. Zick, Cathleen D. and Richard Widdows (1995), “Forecasting the Future of Consumer Programs in Higher Education.” Journal of Consumer Affairs, 29(2), Winter: 460-469. Chakravarty, Sugato, Richard A. Feinberg and Richard Widdows (1995), “What Do Consumers Want from Banks?” Journal of Retail Banking, 17(2), Summer: 15-19. Widdows, Kealoha L. and Richard Widdows (1995), “Consumer Index Measurement.” Mobius, XIV(2), June: 40-41. Martin, Marshall, Jean Riepe, Joseph Uhl and Richard Widdows (1995), “Consumers and the Dairy Growth Hormone: Opportunity and Controversy.” International Advances in Economic Research, 1(1), February: 42-52. Widdows, Richard (1995), “Consumer Advisory Panels: An Idea Who’s Time Has Come Again.” Mobius, XIV(1), March: 23-26.


Widdows, Richard, Gong-Soog Hong, Jing J. Xiao, Misako Higa, Hilary Tso and Lakshmi Malroutu (1995), “Consumer Issues and Consumer Protection in Asia.” Advancing the Consumer Interest, 7(1), Spring: 12-17. Widdows, Richard (1994), “Changing Education to Meet the Needs of a Changing Profession.” Mobius, XIII(4), December: 27-31. Dennis, Michael R., Katherine Rowan, Richard Feinberg, Richard Widdows and Richard Crable (1994), “Corporate Civil Disobedience in the Consumer Interest.” Advancing the Consumer Interest, 6(2): 16-20. Feinberg, Richard, Gong-Soog Hong and Richard Widdows (1994), “Successful Consumer Studies Programs.” Advancing the Consumer Interest, 6(2): 26-27. Zick, Cathleen D. and Richard Widdows (1994), "Assessing the Health of Consumer and Family Economics Programs." Advancing the Consumer Interest, 6(1): 26-30. Lai, Mengkuan and Richard Widdows (1993), "Determinants of Consumers' Satisfaction With Service: A Preliminary Study." Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 6: 166-174. Almanza, Barbara A., April C. Mason, Richard Widdows and Frederick J. Girard (1993), "Consumer Responses to Nutrition Guidelines Labeling in a University Restaurant." Journal of the American Dietetic Association, 93(5), May: 580-581. Widdows, Richard (1993), "Internships: If You Build It, Will They Come?" Mobius, XII(1), February: 44-45. Widdows, Richard and Keith Bryant (1993), "Consumer and Family Economics: A Justification.” Advances in the Consumer Interest, 5(1): 33-36. de Ruyter, Ko and Richard Widdows (1992), "Making Technology Work for Consumer Affairs.” Mobius, XI(4), November: 5-6. Zick, Cathleen D. and Richard Widdows (1992), "Turning the Ebbing Tide of Consumer Studies Enrollments.” Advances in the Consumer Interest, 4(2), Fall: 19-23. de Ruyter, Ko and Richard Widdows (1992), "CIS: A New Frontier for MIS", Prometheus, 10(1), June: 5-16. de Ruyter, Ko and Richard Widdows (1992), "A Hands-On Approach to the Teaching of Consumer Affairs." Advances in the Consumer Interest, 4(1), Spring: 35-37. Van Zandt, Greg, Tomoyasu Satow and Richard Widdows (1992), "Total Quality Management and Consumer Affairs: Two Sides of the Japanese Experience.” Mobius, XI(2), April: 6-9.


Feinberg, Richard A. and Richard Widdows (1991), "Self-Regulation - The Proactive Alternative to Regulation." Mobius, X(4), Fall: 22-23. Feinberg, Richard A., Richard Widdows and Ko de Ruyter (1991), "Consumer Information Systems: A New Frontier for Retailers. "Retail Control, September: 17-21. Widdows, Richard, Tia A. Hensler and Marlaya H. Wyncott (1991), "The Focus Group Interview: A Method for Assessing Users' Evaluation of Library Service." College & Research Libraries, 52(4), July: 352-59. Widdows, Richard and Douglas R. Powell (1990), "Cost and Quality Factors in Parents' Choice of After-School Care." Journal of Consumer Affairs, 24(2), Winter: 381-91. Burns, Sharon A. and Richard Widdows (1990), "Sensitivity of a Retirement Analysis Framework to Changes in Retirement Analysis Parameters." Journal of the Association for Financial Counseling and Planning Education, 1(1): 71-91. Widdows, Richard and Peggy J. Hilton (1990), "Assessing the Extent to Which Students' Initial Expectations of the Higher Education Experience are Being Met." College and University, LXV(2), Winter: 85-94. Feinberg, Richard A., Richard Widdows, Marlaya Hirsh-Wyncott and Charles Trappey (1990), "Myth and Reality in Customer Service: Good AND Bad Service Sometimes Leads to Repurchase." Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 3: 112-114. Widdows, Richard, Richard Feinberg and Ainars Roze (1989), "Retail Location in the Soviet Union." International Journal of Retailing, 4(5): 3-11. Feinberg, Richard A. and Richard Widdows (1989), "The Critical Incident Technique: A Tool for Analyzing Your Moments of Truth." Mobius, 8(2), Spring: 7-9. Widdows, Richard (1988), "Do Consumer Arbitration Programs Promote Consumer Loyalty?" Journal of Midwest Marketing, 3(1), Spring: 297-304. Brady, John and Richard Widdows (1988), "The Impact of World Events on Travel to Europe During the Summer of 1986." Journal of Travel Research, XXVI(3), Winter: 8-10. Feinberg, Richard, Mary Eastlick and Richard Widdows (1988), "The Best Way to Predict Retail Sales Potential in a State." Retail Control, 56(8), October: 28-31.


Powell, Douglas R. and Richard Widdows (1987-88), "Social and Economic Factors Associated with Parents' Decisions about After-School Child Care: An Exploratory Study in a Medium-Sized Community." Child & Youth Care Quarterly, 16(4), Winter: 268-278. Feinberg, Richard A., Richard Widdows and Amy Rummel (1987), "Paying for Performance: What You Need to Know." Retail Control, 55(4), April/May: 40-45. Nowakhtar, Susan and Richard Widdows (1987), "The Structure of the General Merchandise Retailing Industry 1959-1983: An Empirical Analysis." Journal of Retailing, 63(4), Winter: 426-35. Widdows, Richard (1987), "Consumer Arbitration as a Dispute Resolution Mechanism in Customer-Seller Disputes Over Automobile Purchases." The Arbitration Journal, 42(1), March: 17-24. Widdows, Richard (1986), "Let the Ignorant Consumer Beware: Consumer Information and Efficiency of Consumer Decision Making in the USA." Prometheus 4(2), December: 366-77. Widdows, Richard and Richard McHugh (1984), "Taxing Purchases of Home Tape Records and Supplies to Compensate for Copyright Infringements: An Econometric Analysis of the Role of Economics and Demographic Factors." Journal of Consumer Affairs, Winter: 317-25. McHugh, Richard and Richard Widdows (1984), "The Age of Capital and State Unemployment Rates." Journal of Regional Sciences, 24(1), February: 85-91. Doll, John P., Richard Widdows and Paul Velde (1983), "The Value of Agricultural Land in the United States: A Report on Research." Agricultural Economics Research, 35(2), April 39-44. Doll, John P. and Richard Widdows (1981), "Capital Gains versus Current Income in the Farming Sector: Comment." American Journal of Agricultural Economics, November: 730-33. Doll, John P., Richard McHugh, and Richard Widdows (1981),"Dualism and Capital-Labor Ratios in the U.S.: Further Evidence. “Journal of Economics, 3: 142-4. Widdows, Richard (1973), "Country versus City: Attitudes to Country and City Living in a Small Country Town." Australian Journal of Social Issues, 9(3), September: 196-208. Jensen, Rodney C. and Richard Widdows (1973), "Price Formation in Small CountryTowns." Urban Issues, 4(2): 54-65.

(b) Published Proceedings:


Zhoa, Kun, Jong-Youn Rha, Seung-Eun Lee and Richard Widdows (2011), “How do consumers evaluate Social Networking Services? A Cross-Country comparison of Chinese and Korean consumers.” Summary Brief. Proceedings of 2011 Biennial Conference of Asian Consumer and Family Economics Association, Seoul National University, July 6-8: 219-220. Lee, S., Ha, S., and Widdows, R. (2010). “Consumer responses to high technology products: product attributes, cognition and emotion.” Proceedings of the 2010 Global Marketing Conference, Tokyo, Japan.

Goetzing, Lynn, JungKun Park, and Richard Widdows (2006), “The Impact of Perceived E-Health Information Quality and Value on Intention to Repeat Information Search.” Proceedings of the Twelfth Americas Conference on Information Systems, Acapulco, Mexico, August 0-6: pp. 2607-2614. Lee, YunJung, JungKun Park, and Richard Widdows (2006). “Consumer Motivation to Search E-Health Information.” Proceedings of the Twelfth Americas Conference on Information Systems, Acapulco, Mexico, August 4-6: pp. 2796-2805. Chiremba, Sophia and Richard Widdows (2005). “The Entrepreneurship Environment in North American and Asia and its Contribution to Household Well-Being.” Proceedings of the Sixth Biennial Conference of the Asian Consumer and Family Economics Association, Sacramento, CA, November 2005: p. 24 (Abstract). Goetzinger, L., JungKun. Park, and Richard Widdows (2005). “Understanding Online Service Failure: A Critical Incident Analysis from Consumer Complaints.” Proceedings of the American Marketing Association ServiSIG Conference, Singapore, August 2005. Bei, Lien-Ti, Richard Widdows, Etta Chen, and Jong-Youn Rha (2003), “The Determinants of Consumers’ Online information Search Behavior for Search versus Experience Products.” Proceedings of the 5th Biennial Conference of the Asian Consumer and Family Economics Association, Taipei, Taiwan, December 2003: 172-184. Widdows, Richard (2003), “Country Report – USA”. Supplemental Proceedings of the 5th ACFEA Conference, Taipei, Taiwan, December 2003: 314-5. Rha, Jong-Yuhn, Catherine Montalto and Richard Widdows (2003), “Evaluating the Impact of the Internet on Consumers’ Information Search.” Consumer Interests Annual, Vol 49. http://www.consumerinterests.org/public/articles/index.html?cat=264. Rha, Jong-Yuhn, Karen Stein, Loren Geistfeld and Richard Widdows (2003). “Consumer Programs: The Next Generation.” Consumer Interest Annual, Vol 49. http://www.consumerinterests.org/public/articles/index.html?cat=264.

http://www.consumerinterests.org/public/articles/index.html?cat=264

http://www.consumerinterests.org/public/articles/index.html?cat=264


Feinberg, Richard and Richard Widdows (2003), “Web Services and E-CRM in e-Retailing.” Proceedings of the 2003 SAP Innovation Congress. Miami, FL. February 2003: 23-26. Zhao, Jing and Richard Widdows (2001), “Consumer Attitudes to Biotechnology and Food Products: A Survey of Younger, Educated Consumers.” Consumer Interests Annual, Vol 47. Proceedings of the American Council on Consumer Interests, published electronically at www.consumerintersts.com. Widdows, Richard (1999), “The Future of Consumer and Textile Sciences in The College of Human Ecology”. Proceedings of the 1999 International Conference on Minsheng Field Exchanges Between East and West at the Turn of the Century. Fu-Jen University, Taipei, Taiwan, December 11, 1999, pg. 27-33. Widdows, Richard and Kealoha Widdows (1999), “The Internet and Consumers”. Proceedings of the 1999 International Conference on Minsheng Field Exchanges Between East and West at the Turn of the Century. Fu-Jen University, Taipei, Taiwan, December 11, 1999, pg. 35-36. Widdows, Richard, Gong-Soog Hong & Kealoha Widdows (1999), “Technology and Consumer Studies”, Proceedings, The 3rd Biennial Asian Consumer & Family Economics Association Conference, pp. 242. McEnally, Martha R., Maureen M. Grasso, David Herr and Richard Widdows (1998). “Consumer behavior toward recycled products”, Proceedings of the 55th International Textile and Apparel Association meeting”, International Textile and Apparel Association meeting, Dallas, TX, November 18-21-98:13-14. Widdows, Kealoha, Richard Widdows, Zuraidah M. Sanusi, Norhasimah A.Aziz, Norhayati Mohamed, Nor’Aisah Ahmad, Norasibah A. Aziz, Mazzini Muda and and Rohana A. Mexican, “A Factor Analysis of the Components of a Consumer Attitude Index for Malaysia.” Proceedings of the 2nd Asian Consumer and Family Economics Association Meeting, Guangzhou, Guangdong, P.R.China, July 4-6 1997:176-81. Grasso, Maureen M, Martha McEnally and Richard Widdows, “Social Responsibility, Environmental Concern and Consumer Behavior Toward Green Products.” Proceedings of the Eight Biennal World Marketing Congress, Kuala Lumpur, Malaysia, June 24-27, 1997: 102-106. Adams, C.A., E.A. Bunda, S. Kim, B. Li, R.M. Page, S. Park, M.S. Taylor and Richard Widdows, “Social Consciousness and the Demand for Recycled Products”. Proceedings of the Eastern Family Economics and Resource Management Association, February 1997: 131-136. Widdows, Richard, Sugarto Chakravarty and Richard Feinberg, “A Loan Form Reconstruction Exercise” (pp. 373-76); Chakravarty, Sugarto, Richard A. Feinberg and Richard Widdows, “Banking Laws and the Consumer” (pp. 383-86); Chakravarty, Sugato, Richard A. Feinberg,


Richard Widdows and James A. Scott, “The Future of Banking; The Strategies that Won the Game Yesterday Will Win the Game Tomorrow - Results from a National Survey of Banking Consumers” (pp. 387-88). In Folk, Karen A., Consumer Interests Annual: Proceedings of the 42nd Conference of the American Council on Consumer Interests, Nashville, TN, March 1996. Ahmad, Zainab and Richard Widdows, “A Program for Using Franchising as a Means of Developing Indigenous Entrepreneurship Skills and Thereby Promoting National Growth.” Society of Franchising Proceedings, Honolulu, HI, March 1996: Tab 23. Widdows, Richard and Gong-Soog Hong, “Asian Consumer and Family Economics Research: Opportunities for Collaborations and Publications.” Proceedings of the 25th Annual Conference of the Eastern Family Economics and Resource Management Association, Tuscaloosa, AL, February 1996: 162-165. Yieh, Kaili and Richard Widdows, “Households Showing Financial Characteristics of Potential Bankrupts.” Proceedings of the 41st Annual Conference of the American Council on Consumer Interests, Washington, D.C., March 1995: 155-160. Zuraidah Mohd Sanusi, Richard Widdows and ten others, “Toward a Consumer Attitude Index for Malaysia.” Proceedings of the First Asian Consumer and Family Economics Association Meeting, Shah Alam, Malaysia, July 1995: 62-75. Masnah Mohd Zain, Richard Widdows and six others, “Income and Expenditure Patterns of University Degree Holders in Malaysia.” Proceedings of the First Asian Consumer and Family Economics Association Meeting, Shah Alam, Malaysia, July 1995: 201-212. Xiao, Jing J., Misako Higa, Gong-Soog Hong, Richard Widdows, Hilary Tso and Lakshmi Malroutu, "West Meets East: Practices of Consumer Protection in Asia." Proceedings of the 40th Annual Conference of the American Council on Consumer Interests, Minneapolis, MN, March 1994: 355-356. Widdows, Kealoha L. and Richard Widdows, "Modeling and Simulation as a Consumer Economics Research Tool: An Application to Consumer Arbitration". Proceedings of the 38th Annual Conference of the American Council on Consumer Interests, Toronto, Canada, March 1992: 212-220. Westgate, Lori S., John T. Brady and Richard Widdows, "Consumer Satisfaction with Auto Insurance: The Differences between Tort and No-Fault." Proceedings of the 38th Annual Conference of the American Council on Consumer Interests, Toronto, Canada, March 1992: 33-37. Widdows, Richard, "Developing Curricula in Consumer Affairs", Proceedings of the 38th Annual Conference of the American Council on Consumer Interest, Toronto, Canada, March 1992: 76-77.


Westgate, Lori S., John T. Brady and Richard Widdows, "Consumers' Attitudes Toward Auto Insurance: The Differences Between No-Fault and Tort Liability." Papers and Proceedings of the 18th Annual Meeting of the Midsouth Academy of Economics and Finance, Shreveport, LA, February 1991: 573-580. McRee, Mary E.R. and Richard Widdows, "Impact of AIDS on Financial Resources: A Pilot Study in Indiana." Proceedings of the 37th Annual Conference of the American Council on Consumer Interests, Cincinnati, OH, April 1991: 165-169. Widdows, Richard, Richard Feinberg, Menkuang Lai and Greg Van Zandt, "Do Consumers Look for Different Kinds of Customer Service for Different Product Lines? A Factor Analysis of Service Quality in a Multiproduct Electronics Firm." SOCAP 1991 Spring Conference Winning Presentation Proceedings, Society of Consumer Affairs Professionals, Alexandria, VA, April 1991: 67-69. Wyncott, Marlaya H. and Richard Widdows, "Is There a Regional Effect in the Diffusion of Consumer Advocacy Offices Before State Regulatory Commissions?" Proceedings of the 36th Annual Conference of the American Council on Consumer Interests, New Orleans, LA, March 1990: 168-172. McRee, Mary E.R. and Richard Widdows, "The Evolution of a Survey in a Rapidly Changing Arena: The Economic Impact of AIDS on Households." Proceedings of the 36th Annual Conference of the American Council on Consumer Interests, New Orleans, LA, March 1990: 137. Widdows, Richard "Consumer Reactions Toward Arbitration of Disputes over Automobiles." Proceedings of the 35th Annual Conference of the American Council on Consumer Interests, Baltimore, MD, March 1989: 265-267. Harder, Karen K. and Richard Widdows "Consumer Credit in a Less-Developed Country: What We Didn't Learn in North America." Proceedings of the 35th Annual Conference of the American Council on Consumer Interests, Baltimore, MD, March 1989: 356-362. Nowakhtar, Susan and Richard Widdows. "Profit Rates of the Leading Retail Conglomerates 1959-1987." Proceedings of the 35th Annual Conference of the American Council on Consumer Interests, Baltimore, MD, March 1989: 166. Burns, Sharon A. and Richard Widdows, "Retirement Expectation Characteristics Over the Life Cycle." Proceedings of the 18th Annual Southeastern Regional Family Economics /Home Management Conference, Lexington, KY, February 1989: 128-132. Feinberg, Richard A., John Brady, Richard Widdows, Peter Smith and Jennifer Meoli. "The 800 Number and the Retailer" In R. King (ed.), Retailing: Its Present and Future, Special Conference Series, 1988 (4): 67-69.


Diamond, Rachel A., Richard Widdows and Robert Lewis. "Are Financial Planners Doing the Most to Maximize Client Life Satisfaction?" Proceeding of the 6th Annual Meeting of the Association for Financial Counseling and Planning Education, Lubbock, TX, October 1988: 47-63. Widdows, Richard, "A Number Cruncher's Encounter with Qualitative Research." Proceedings of the 34th Annual Conference of the American Council on Consumer Interests, Chicago, IL, April 1988: 80-81. Prohofsky, Susan K.S. and Richard Widdows. "Recent Labor Market Experience of the Baby Boom Generation." Proceedings of the 34th Annual Conference of the American Council on Consumer Interest, Chicago, IL, April 1988: 338-341. Burns, Sharon A. and Richard Widdows. "An Estimation of Savings Needs to Adequately Fund Baby Boomers' Retirement." Proceedings of the 34th Annual Conference of the American Council on Consumer Interests, Chicago, IL, April 1988: 15-18. Burns, Sharon A. and Richard Widdows. "Retirement or Bust: Adequacy of Retirement Savings to Meet Baby Boomers' Needs." Proceedings of the 17th Annual Southeast Regional Family Economics/Home Management Conference, Athens, GA, February 1988: 88-98. Widdows, Richard, Susan Eddleman and Richard A. Feinberg. "1-800-BUY-MORE: A Preliminary Analysis of Use of 800 Numbers for Consumers' Complaints." Proceedings of the 33rd Annual Conference of the American Council on Consumer Interests, Denver, CO, April 1987: 320. Widdows, Richard and Douglas R. Powell. "The Relative Importance of Economic Factors in Parents' Choice of After-School Child Care." Proceedings of the 33rd Annual Conference of the American Council on Consumer Interests, Denver, CO, April 1987: 366-371. Widdows, Richard and Dixie P. Johnson. "Emergency Fund Holdings of U.S. Households: Evidence from a Partial Equilibrium Analysis of Survey Data." Proceedings of the 32nd Annual Conference of the American Council on Consumer Interests, St. Louis, IL, April 1986: 139-43. Widdows, Richard and Ken Jobst. "Consumer Arbitration of Customer-Seller Disputes Over Automobile Purchases: Has it Achieved What it Set Out to Achieve." Proceedings of the 15th Annual Conference for the Southeastern Regional Association, Family Economics - Home Management, Akron, OH, February 1986: 124-7. Johnson, Dixie P. and Richard Widdows. "Value of Emergency Fund Levels of Households for Two Time Periods." Proceedings of the 31st Annual Conference, American Council on Consumer Interest, Fort Worth, TX, 1985: 235-41.


Johnson, Dixie P. and Richard Widdows. "Planning and Targeting Investment Programs to Meet Consumer Needs." Proceedings of the Southeast Regional Meeting. Family Economics - Home Management Association, Baton Rouge, LA, February 1985: 70-75.

(c) Book Reviews: Widdows, Richard (2000). “Not just for the money: An economic theory of motivation”. Author Bruno S. Frey. Financial Counseling and Planning, 11 (1): 77-78. Widdows, Richard (1996), “Elizabeth J. Hitch and June Pierce Youatt (1995), Communicating Family and Consumer Sciences, and Sally R. Campbell (1995), The Confident Consumer. South Holland, IL: The Goodheart-Willcox Company.” Advancing the Consumer Interest, 8(1), Spring: 25-27. Widdows, Richard (1992), "Bryant, W. Keith. The Economic Organization of the Household. Cambridge: Cambridge University Press, 1990." American Journal of Agricultural Economics, November: 1048-1949. Widdows, Richard (1992), "Ross, Robert J.S. and Kent C. Trachte, Global Capitalism: The New Leviathan, New York SUNY Press, 1990." Journal of Consumer Affairs, 26(1), Summer: 205-207. Widdows, Richard (1991), "John Kotter (1990), A Force for Change: How Leadership Differs from Management." Mobius, X(1), Winter: 37. Widdows, Richard (1989), "Jeremy Mitchell (1988), Electronic Banking and the Consumer - The European Dimension." Advancing the Consumer Interest, 1(2), October: 37.

2. Books and Chapters

Widdows, Richard , “So You are Attending an International Conference.” Chapter 2 of International Conference Handbook, Korean Home Economics Association, 2009. ISBN 978-89-92809-00-0 Widdows, R. and Widdows, K.L., “Sisyphus at his exercise: The Internet and Consumer-Business Relations in the U.S.” In S. Macdonald and J. Nightinglae (Eds.) Information and Organization 215-228. North-Holland, Amsterdam, The Netherlands, 1999. Widdows, Richard, “Disputes and Dispute Resolution.” In Stephen Brobeck (Ed.) Encyclopedia of the Consumer Movement: 221-225. ABC-CLIO, Santa Barbara CA 1997. Anton, Jon, Jodie E. Monger, Richard A. Feinberg, Rick Widdows and Ko de Ruyter, Customer Relationship Management. Prentice Hall, N.J., 1996. Hong, Gong-Soog and Richard Widdows (Co-Editors), Proceedings of the First Asian Consumer and Family Economics Association Meeting, Shah Alam, Malaysia, July 1995. Printed at the Institut Technologi Mara, July 1995.


Anton, Jon, T. Richard Bennett and Richard Widdows, Inbound Customer Call-Center Design. Management Information Systems Series, Dame Publications, Houston TX, 1994. Widdows, Richard, "Focus Group Interviews." In Allen Kent (Ed.) Encyclopedia of Library and Information Science, Volume 52, Supplement 15: 89-99. Marcel Dekker Inc., New York 1993. Anton, Jon, T. Richard Bennett and Richard Widdows, Customer Response and Information Systems: Design and Implementation. The Waterfront Press, Whitehaven, MD, 1991. Harder, Karen Klassen and Richard Widdows, "Reciprocal Credit and the Credit Markets in Rural Tanzania." Chapter 24 of Enhancing the Consumer Choice, Robert N. Mayer (ed.), American Council on Consumer Interests, Columbia, MO, 1991. Widdows, Richard, "The Impact of Arid-Zone Development on Indigenous People: The Case of Australia." Chapter 9 of Design for Arid Regions, G. Golany (Ed.), Van Nostrand Reinhold, New York, 1983. Brisbane Public Interest Research Group, Legalized Pollution, Queensland University Press, Brisbane Australia 1973, (Richard Widdows, Editor and Contributor).

3. Non-Academic/Professional Journals. Hooker, Neal H., Stan Ernst, Richard Widdows and Hee-Jin Lim (2003), “The E-Grocer Top 10”. Retail Information Systems News, February: 24-27. Widdows, Richard and Nancy Cassill (1998), “Customer Loyalty: One Size Doesn’t Fit All”, The Customer Service Coach, January; 1-2. Widdows, Richard and Nancy Cassill (1997), “Company Perception and the Loyal Consumer.” The Customer Service Coach, December: 1-2. (Published by Kaset International). Feinberg, Richard and Richard Widdows (1993), "Store's Image Should Convey Customer Service Attitude." Wheaton Plaza Sales Coach, January/February/March: 3. Widdows, Richard (1990), "Private Label Credit Cards." Purdue Retailer, Summer: 11. Widdows, Richard (1989), "Customer Service: Money in the Bank." Purdue Retailer, Fall: 1-2. Widdows, Richard (1989), "Purdue Consumer Column." Award Winning Programs: Consumer Education, Society of Consumer Affairs Professionals, Washington, D.C. 51-56.


Widdows, Richard (1988), "Sour Moments of Truth Can Be a Source for Great Insights About Customer Service Problems." The Service Edge, 1 (9), December: 8.

4. Research Reports, Monographs and Working Papers. Feinberg, Richard and Richard Widdows (2005). “Notes on the Potential Costs of Administering the Proposed Hospital CAHPS (HCAHPS) Patient Opinion Survey.” Center for Customer Driven Quality, Purdue University. E-Agribusiness Working Group, “Assessing E-Grocers: Three Years of Evolution.” Link at: http://aede.osu.edu/programs/e-agbiz/ Rha, Jong-Youn, Neal H. Hooker and Richard Widdows (2003). “Who Knows Best? Optimal Customer Relationship Management strategies for the E-Grocery Sector”. Dept. of Agricultural, Environmental and Development Economics, The Ohio State University Working Paper AEDE-WP-0030-03. OSU E-Agribusiness Working Group, An Assessment of E-Grocers: Quarters 3 & 4, 2001. College of Agriculture, The Ohio State University. Link at: http://aede.osu.edu/programs/e-agbiz/reports.htm, 10/8/2002. Hooker, Neal H, Stan Ernst, Jong-Youn Rha, Julia Heilig, Richard Widdows, and Curtis Haugtvedt (2001). “Product and Firm Quality Signaling in the E-Grocery Business.” First Report AEDE-FR-0007. Available online: http://aede.osu.edu/resources/docs/pdf/C6557458-2459-4C1B-9B8A513192B38E6E.pdf 2pp. Zuraidah Mohd Sanusi, Norhasimah Abd Aziz, Nor’Aisah Ahmad, Norhayati Mohamed and Richard Widdows, The Economic Situation of University Degree Holders in Kuala Lumpur and Selangor. Report presented to Bureau of Research and Consultancy, Institut Tecknologi MARA, Shah Alam, Malaysia, April 1996. Chakravarty, Sugato, Richard Widdows and Richard Feinberg, Determinants of Customer Satisfaction with Banks: Results of a National Survey of Bank Customers. Report prepared for the Herbert V. Prochnow Educational Foundation of the Graduate School of Banking, University of Wisconsin-Madison, September 1995. A Statistical Examination of the Performance of Students of the ITM/MUCIA Indiana University cooperative Program in Malaysia, Report prepared for the Registrar, PPP/ITM Campus, Shah Alam, Malaysia, March 1994. With Robert E. Steidle and Kealoha L. Widdows. Riepe, Jean R., Marshall A. Martin, Joseph N. Uhl and Richard Widdows, " Technology, Consumer Opportunity and the Dairy Growth Hormone" Office of Agricultural Research Programs Journal Paper, Purdue University, November 1993 Global Consumer Issues and the Consumer Affairs Profession, Monograph distributed to U.K. consumer affairs professionals, sponsored by British Telecom and the Purdue University Department of Consumer Sciences and Retailing, in connection with the British Telecom Liaison Panel Conference, London, U.K., November 1992.

http://aede.osu.edu/programs/e-agbiz/reports.htm

http://aede.osu.edu/resources/docs/pdf/C6557458-2459-4C1B-9B8A513192B38E6E.pdf

http://aede.osu.edu/resources/docs/pdf/C6557458-2459-4C1B-9B8A513192B38E6E.pdf


Colleges and Universities Offering Consumer Studies Programs, Report prepared for the Resource Center of the Society of Consumer Affairs Professionals, May 1992. With Kay Zimka. Some Thoughts on Consumer Affairs Reporting at Oscar Mayer. Report prepared for Oscar Mayer Foods Corporation, December 1991. Sales and Service Support in the Professional Systems Division of NEC. Report prepared for NEC, Inc., August 1991. With Richard Feinberg. Analysis of Customer Service for Billing Errors, Late Payment, and Merchandise/Other Problems. Report prepared for Household Retail Services, Inc., Chicago, IL, July 1991. With Richard Feinberg. Analysis of Consumer Decision Making for Mode of Payment, Customer Service in Client Stores and Customer Service in HRSI Contact. Report prepared for Household Retail Services Inc., Chicago, IL, April 1991. With Richard Feinberg and Karla Hay. NEC Warranty Repair Service Follow-Up, Report prepared for NEC Inc, February, 1991. With Richard Feinberg. Product Opportunities for HRSI: Survey and Analysis. Report presented to Household Retail Services Inc., Chicago, IL, January 1991. With Richard Feinberg. NEC Warranty Repair Service. Report presented to NEC Corporation, Chicago IL, September 1990. With Richard Feinberg. Customer Information Systems. Working Paper 1, 1990. TARP Information Systems Inc., Salisbury, MD. With Jon Anton and T. Richard Bennett. New Product Opportunities: Focus Group Interviews with Employees at HRSI. Report presented to Household Retail Service Inc., Chicago, IL, August 1990. With Richard A. Feinberg. Economic Impact of bST on Consumers and Their Demand for Dairy Products. Staff Paper 90-20, Department of Agricultural Economics, Purdue University, August 1990. With Marshall A. Martin, Jean R. Riepe and Joseph Uhl (Agricultural Economics Department). This is the Final Report of Purdue Sponsored Research Agreement L913, presented to Elanco Products Company, Indianapolis, IN. Student Opinion of the Purdue Libraries: A Focus Group Study. Report prepared for the University Library Committee, Purdue University, March 1990. With Tia Hensler and Marlaya Wyncott. Consumer Perceptions and Opinions About TV-18 News. Report prepared for WLFI-TV, Lafayette, IN, May 1989. With Richard A. Feinberg, Lori Westgate, Charles Trappey and S. J. Yoon.


Moments of Truth in the Repair Service Experience. Report submitted to NEC Corporation, Chicago, IL, December 14, 1988. With Richard Feinberg, Marlaya Wyncott and Charles Trappey. TV-18 News: Focus Group Interviews. Report prepared for WLFI-TV, Lafayette, IN, June 1988. With Richard Feinberg. License Plate Analysis. Report prepared for Maple Point Enterprises, Lafayette, IN, August 1986. With Holly L. Schrank. Community Shopping Center Data and Store Site Selection Criteria. Reports prepared for Maple Point Enterprises, Lafayette, IN, July 1986. With Holly L. Schrank. Parents' Decisions About After-School Child Care: An Exploratory Study. Report presented to the Dean, Consumer and Family Sciences, Purdue University, October 1986. Consumer Satisfaction with Arbitration as a Means of Dispute Resolution: Report on a Survey of Consumers Who Have Invoked an Arbitration Procedure. Report presented to Ford Motor Company and the National Automobile Dealers Association, December 1985. Co-authored with K. Jobst. The Age of Capital and State Unemployment Rates. Working Paper No. 83-5, Department of Economics, University of Missouri-Columbia. Co-authored with R. McHugh. Estimates of Total Factor Productivity in Selected Two-digit Manufacturing Industries in Missouri. Contract No. 310105-1, Division of Manpower Planning, State of Missouri, September 1983, with R. McHugh and J. P. Doll. Investment, Capital Stock and Productivity of Capital in Missouri Manufacturing Industry Analysis, with Forecasts to 1991. Contract No. 310105-1, Division of Manpower Planning, State of Missouri, May 1983. A Critique of the Literature on U.S. Farmland Values, U.S. Department of Agriculture, Staff Report No. AGES830124, January 1983, with J. P. Doll. Imputing Returns to Production Assets in Ten U.S. Farm Production Regions, U.S.D.A. Staff Report No. AGES820703, July 1982 (NTIS Accession No. PB82-256132), with J. P. Doll. Doll Four Econometric Models of the U.S. Farmland Market: An Updating with Comparisons, U.S.D.A. Staff Report No. AGES820702, July 1982 (NTIS Accession No. PB82-259763), with J. P. Doll. A Comparison of Cash Rents and Land Values for Selected U.S. Farming Regions, U.S.D.A. Staff Report No. AGES820415, April 1982 (NTS Accession No. PB82-202441),l with J. P. Doll. The Value of Agricultural Land in the United States: Some Thoughts and Conclusions, U.S.D.A. Staff Report No. AGES820323, March 1982 (NTS Accession No. PB82-212978), with J. P. Doll.


Administrative Rates for the University of Missouri-Columbia WATS System. Public Utilities Program, University of Missouri-Columbia, June 1981. The Socio-Economic Environment of Firms and Economic Analysis: A Case Study in a Small Town. University of Queensland Working Papers in Economics, May 1974. With R. C. Jensen.

5. Research Papers Presented at Professional Meetings Zhao, J., Ha, S. and Widdows, R. (2012), “”Sponsor’s brand image transfer via sponsorship” an application to the financial services industry in South Korea,” Global Marketing Conference, Seoul, Korea. Zhao, J., Abrahamson, K., Ha, S. and Widdows, R. (2012). “Trust, empathy, social identity and contribution of knowledge within patient online communities.” Annual Meeting, Society for the Study of Social Problems, Denver, CO, August. Babiarz, P, R. Widdows and T. Yilmazer, ‘”Invest in your Health Today so you do Not have a Big Medical Bill Tomorrow: Is This Really True?” American Council on Consumer Interests 2011 Annual Conference, Washington D.C., April 2011. Babiarz, P., R. Widdows and T. Yilmazer, “Borrowing to Cope with Adverse Health Events: Liquidity Constraints and Unsecured Debt.” AAEA & ACCI Joint Annual Meeting, Milwaukee, WI, July 2009. Rha, Jong-Youn and Richard Widdows (2009), “From Relationship to Partnership: Why CRM is giving way to Co-Creation of Value”. Korean Consumer Behavior and Education Conference, Seoul. Korea, May 23rd. Chen, Yi-Mu, Richard Widdows and Lien-Ti Bei (2008), “What Makes You Satisfied: The Brand, Store, or Employee?” Consumer Satisfaction, Dissatisfaction and Complaining Behavior Conference, Las Vegas, Nevada, June. Xu, Wenti, Richard A. Feinberg, and Richard Widdows (2007). “The Market Structure of the US Retail Industry 1984-2003.” Fourteenth International Conference on Retailing and Services Science, San Francisco, CA, June. Smith, Mark, Richard Widdows, and Jay Wang (2006), “Branding Mental Health Care.” Regenstrief Center for Health Care Engineering and Management Conference, Purdue University, March. Lee, Y., J. Park and R. Widdows (2006), “E-Health Information and Consumer Search Pattern: Approach from Motivation and Perceived Quality.” Recent Advances in Service Science Conference, Budapest, Hungary. Abstract printed in Book of Abstracts, p. 249. Lim, Heejin, Richard Widdows, and Neal H. Hooker (2005). “Web Content Analysis of E-Grocery Retailers. Paper presented at American Collegiate Retailing Association Winter meeting. New York, NY, January 16-19.


Yilmazer, Tansel, Byoung-Min Kim, and Richard Widdows (2005). “The Determinante of Consumers’ Adoption of Internet Banking.” Federal Reserve Bank of Bostan, October. Goetzinger, L, J. Park and R. Widdows (2005). Understanding Online Service Failure: A Critical Incident Analysis from Consumer Complaints. American Marketing Association ServiSIG Conference, Singapore. Rha, Jong-Youn, Cethy P. Montalto, and Richard Widdows (2005). “Evaluating the Impact of the Internet on Consumers’ Information Search.” 13th Biennial ARAHE Congress, Singapore, August (Published Abstract). Widdows, Richard (2005), “The Consumer as a Participant in Health Care Delivery.” SOCAP Symposium, Orlando FL, April. Rha, Jong-Youn and Richard Widdows (2004), “E-consumerism and the Electronic Commerce Era: A Typology with Implications.” International Federation of Home Economics, 20th World Congress, Kyoto Japan, August. Bei, Lienti, Tsai-Ju Liao, Kaeloha Widdows, and Richard Widdows (2004), “The Influence of Women’s Self-Perception on Their Household Contribution: A Comparison of Three Chinese Cities.” 7th ACR Conference on Gender, Marketing, and Consumer Behavior, Madison WI, June. See www. acrweb.org. Widdows, Richard (2003), “Technology and Consumer-to-Consumer Communication in E-commerce: A New Business Environment.” International Symposium on E-Commerce. Sponsored by Taiwan Ministry of Education, Nan-Kai College, Taiwan, December 15. Rha, Jong-Youn, Catherine Montalto and Richard Widdows (2003), “Evaluating the Influence of the Internet on Consumers’ Search.” Refereed Session, 49th Annual Conference of the American Council on Consumer Interests, Atlanta, GA, April. Widdows, Richard, Kaeloha Widdows, and Jong-Youn Rha (2003), “Service Leadership and the Changing Balance of Power of Consumers”, presented to the 2003 Society of Consumer Affairs Professionals Symposium and Technology Forum, Philadelphia, PA, April. Widdows, Richard (1999), “The Future of Consumer and Textile Sciences in The College of Human Ecology”, presented at the 1999 International Conference on Minsheng Field Exchanges Between East and West at the Turn of the Century. Fu-Jen University, Taipei, Taiwan, December 11. Widdows, Richard and Kealoha Widdows (1999), “The Internet and Consumers”, presented at the 1999 International Conference on Minsheng Field Exchanges Between East and West at the Turn of the Century. Fu-Jen University, Taipei, Taiwan, December 11. “Net Negatives: Countering Internet-Born Slander”. 1999 Annual Conference of the Society of Consumer Affairs Professionals in Business, Orland, FL, November 1999. With T. Slavin, D. Acock and N. Cristea.


“Out of the Twilight Zone, into complaint sites”, Society of Consumer Affairs Professionals in Business 4th annual Technology Forum, Detroit, MI, June 13-16, 1999. (With K. Widdows and N. Cristea). “A factor analysis of the components of a consumer attitude index for Malaysia”, 2nd Asian Consumer and Family Economics Association meeting, Guangzhou, China, July 4-6, 1997. “Social responsibility, environmental concern and consumer behavior toward green products”, Eighth Biennial World Marketing Congress, Kuala Lumpur, Malaysia, June 24-27, 1997. “Economic Situation: Income Adequacy of University Degree Holders based on Occupational Sectors.” Seminar Hasil Penyelidikan, Malaysian Institute of Technology, Shah Alam, Malaysia, May 20, 1997. With Zuraidah N. Sanusi, Nor’ Aisah Ahmad and Norhashimah A. Aziz. “Entering the Twilight Zone: Talk Groups and Consumer Affairs on the Internet.” 1997 Annual Conference of the Society of Consumer Affairs Professionals in Business, New Orleans, LA, September. With K. Widdows. “American Students’ Perceptions of China”. Poster Session at the 2nd Asian Consumer and Family Economics Association Meeting, Guangzhou, China, July 1997. With M. Grasso and M. McEnally. “Learning From Loyal Customers.” Are You Ready To Rumble? The 1997 Spring Conference of the Society of Consumer Affairs Professionals in Business, Cincinnati OH, April. With N. Cassill. “The Construction and Performance of a Consumer Attitude Index for Malaysia.” Conference of the Malaysian Consumer and Family Economics Association, Putra Jaya, Malaysia, August 14, 1996. With Nor Aisah Ahmad and K. Widdows. “Expenditure of Academicians Based on Marital Status: A Pilot Study.” Conference of the Malaysian Consumer and Family Economics Association, Putra Jaya, Malaysia, August 14, 1996. With Norhasimah Abdul Aziz. "Consumers and the Dairy Growth Hormone: Opportunity and Controversy." Atlantic Economic Society, Montreal, Canada, October 1994. With J.R. Riepe, M.A. Martin, and J.N. Uhl. "Actionability of Customer Satisfaction Measurements to Strategic Decisions: Servqual vs. Critical Incidents." Frontiers in Services. A Conference Co-Sponsored by the American Marketing Association and the Center for Services Marketing, Vanderbilt University, October 1994. With R. Feinberg, R. Steidle, D. Chu and A. Davis. "Expectations, Performance and Consumer Satisfaction Across Different Types of Retail Stores: A Gap Analysis." Frontiers in Services, Service Marketing Conference sponsored by the American Marketing Association and the Center for Services Marketing, Nashville, TN, September 1992. With K.J. Cheong and R.A. Feinberg.


"Moments of Truth". Customers Mean Business, A Seminar on Customer Satisfaction and Dissatisfaction and the Management of Customer Service, sponsored by the Consumer Sciences and Retailing Department Purdue University, in Cooperation with Wang Laboratories Inc., September 1992. "What Do Consumers Want to Know?" Food Selection Away From Home: special Conference organized by the Department of Foods and Nutrition, Purdue University, September 1991. "Lending Money to Family Members". With Dixie P. Johnson. Home and Family Conference, Purdue Uiversity, June 1991. "Impacts of Alternative Consumer Acceptance Paths on the Demand for Dairy Products Produced with bST." Annual Conference of the American Council on Consumer Interests, Cincinnati, OH, April 1991. "The Debt Generation: Financial Situation of Baby Boomers." Annual Conference of the American Council on Consumer Interests, New Orleans, LA, March 1990. "An Indirect Utility Analysis of Quality of Life in the Middle Years of the Family." With Rachel A. Diamond and Robert Lewis. Third Quality of Life/Marketing Conference, Blacksburg VA, November 8-10, 1989. "Using the Critical Incident Technique to Analyze Customer Satisfaction with Customer Service." With R. Feinberg, M. Hirsh-Wyncott and C. Trappey. International Consumer Satisfaction, Dissatisfaction and Complaining Behavior Conference, Schreveningen, Holland, July 1989. "The 800 Number and the Retailer: Friend or Foe?" With J. Brady, P. Smith and J. Meoli. American Marketing Society/American Collegiate Retailing Association, Charleston, S.C. October 1988. "The Shift-Share Approach to Retail Sales Analysis." With M. Eastlick and R. A. Feinberg. American Collegiate Retail Association, Columbus, OH, April 1988. "The Critical Incident Technique and Moments of Truth." With R. A. Feinberg. Society of Consumer Affairs Professionals, Chicago, IL, April 1988. "Developing a Research Program with the Survey of Consumer Finances Data." American Council on Consumer Interstate, Chicago, IL, April 1988. "Consumer Arbitration and Product Loyalty." Midwest Marketing Association, Chicago, IL, March 1988. "Retail Sales: More Basic Than You Think." With R. Feinberg and M. Eastlick. American Collegiate Retail Association at NRMA, New York, January 1988. "Retail Location: Are We Ahead of the Soviets?" With R.A. Feinberg and A. Roze. American Collegiate Retailing Association, New York City, January 1987. "Panel Study of Household Emergency Fund Holdings." With D.P. Johnson. American Council on Consumer Interests, St. Louis, April 1986.


"The Costs of Consumer Arbitration." With K. Jobst. Southeastern Regional Association Family Economics/Home Management Conference, Akron, OH, February 1986. "Emergency Fund Level of Households." With D. P. Johnson. American Council on Consumer Interests, Fort Worth, March 1985. "Planning and Targeting Investment Programs to Meet Audience Needs." With D. P. Johnson. Southeastern Regional Association Family Economics/Home Management Conference, Baton, Rouge, February 1985. "The Embodiment Hypothesis and Investment in Consumer Durables." With R. McHugh. Household Behavior Session, Midwest Economic Association Meeting, Chicago, April 5, 1984. "Dualism and Capital-Labor Ratios in U.S. Regions." Missouri Valley Economics Association, Oklahoma City, 1981. "Regional Variations in Capital Replacements Rates." Southern Economics Association, Washington, D.C., 1980. With J. P. Doll and R. McHugh. "The Costs of Pollution Abatement Expenditures: Statewide Estimates." Missouri Valley Economics Association, Memphis, 1980. With J. P. Doll and R. McHugh.

6. Invited Oral Presentations. “Consumers and Technology”. Workshop for Masters of Marketing Cohort 3, Kennesaw State University, Kennesaw GA, May 2012. “40 Years of Consumer and Family Economics: A Retrospective”. Keynote Speaker, Biennial Conference of Asian Consumer and Family Economics Association, Seoul National University, July 2011. “International Conference Presentation Strategies.” Workshop for the Korean Home Economics Association, Sunkyunwang University, Seoul, Korea October 17th 2009. “ACFEA: An Asian Consumer and Family Economics Network.” Presenter and Panelist on International Consumer Networks. AAEA & ACCI Joint Annual Meeting, Milwaukee, WI July 2009. “Social Media, Consumers and Business: Not Just Another Touch Point.”, Presenter and Panelist. AAEA & ACCI Joint Annual Meeting, Milwaukee, WI, July 2009.; Conference Opening Address and Country Report USA, Eighth Biennial Conference of the Asian Consumer and Family Economics Association, Yamaguchi, Japan, July2-4, 2009. “Human Ecology Today”. Faculty Semina, College of Human Ecology, Seoul National University, April 2009.


“Science Journalists Laureates Town Hall Meeting”. Panelist, and Host for Laureate Joel Garreau, Washington Post. Purdue University, November 2007. Session recorded for Moira Gunn’s TechNation NPR Program. “Consumer Choice and Responsibility Expanding Models for Consumer-Directed Healthcare.” Presenter and Panel Facilitator. 2007 Regenstrief Center Annual Conference, Purdue University, April 2007. “E-Consumerism: The Challenge for Consumer Affairs.” Consumer Response System User Conference, Jacksonville, FL, November 13, 2006. With Byoung-Min Kim. “Consumers Affairs in the Global Marketplace.” Keynote Presentation, Auto Summit Meeting. Detroit MI, September 15, 2006. “Current Consumer and Family Issues in Developed Nations.” Public Lecture, Universiti Putra Malaysia, March 6, 2006. “International Retailing.” Graduate Research Seminar, Dublin Institute of Technology, Ireland. ISDN presentation, January 2006, with R.A. Feinberg “E-Trends in Retailing.” Food Retailing for Fellows of Cochran Fellowship Program, USDA, West Lafayette, IN December 2005. (Translated as “Abarrotes Electronicos: Evaluando un canal en evolucion.”) “How to Present and Prove ROI as Management Wants to See It.” SOCAP Annual Conference, San Francisco CA, October 2005 “The Next Generation of Customer Service”. SOCAP Indiana Customer Relationship Management Summit, Indianapolis IN, December 7, 2004. “Consumer and Family Sciences as a Community of Scholars”. Kappa Omicron Nu Annual Awards Banquet. Keynote Speaker, Lafayette IN, April 2004 “I/P Voice Convergence – Making Dreams Come True.” Panel on I/P Voice Convergence, Indianapolis, IN, April 2004. Organized by Cross Communications Inc., R. Widdows presenter and moderator. “The Challenge of Teaching Retailing and Consumer Marketing in the E-Business Era.” International Symposium on E-Commerce, Sponsored by Taiwan Ministry of Education, Nan-Kai College, Taiwan, December 15, 2003. “Change in the Two Chinas”. Presentation to Lafayette Senior Executives Forum, Lafayette, IN, October 8, 2002. “Developing a Research Presence”. College of Commerce, National Cheng Chi University, Taipei, May 23, 2002. “Customer Satisfaction and Business Strategy in the Internet Era.” IMBA Program, National Cheng Chi University, Taipei, May 18, 2002. “Customer Service in Higher Education.” EMBA Program, National Chang Hua University, Taiwan, May 16, 2002.


“Consumer, E-Commerce and the Internet”. Department of Business Administration, National Cheng Kung University, Taiwan, May 14, 2002. With Kealoha Widdows. “Consumer Behavior and the Internet: A Framework for Research”. College of Commerce, National ChengChi University, Taiwan, May 9, 2002. “Pre-Purchase, During Purchase and Post-Purchase Influences of the Internet on the Marketplace.” Economics Department, National ChiNan University, Taiwan. May 1, 2002. With Kealoha Widdows. “Vocational Education in the Internet Era”. Nan Kai College, Taiwan, April 30, 2002. “Product Quality, Engineers and Consumers Before and After the Internet” School of Engineering, National ChangHua University, Taiwan. April 30, 2002. “The Internet and the Balance of Power in the Marketplace”. School of Business, National ChangHua University, Taiwan. March 29, 2002. With Kealoha Widdows. “The Enhanced Role of CRM in Electronic Marketing”. Presentation to Annual Symposium of Ohio Chapter of National Agricultural Marketing Association, Columbus, OH, November 13, 2001. “The Future of On-Line Retailing of Food Products”. Panel session at Farm Science Review, September 2001. Live radio broadcast with N. Hooker and S. Ernst. “Perspectives on Financial Literacy”. Panel session at the Family Economics-Social Work Dialogue, National Endowment for Financial Education, Denver, CO, October 10-11, 2000. “Extrinsic Motivation”, Intrinsic Motivation and Customer Call Centers”, Faculty seminar, Consumer Sciences and Retailing Department, Purdue University, April 28, 2000. “Teaching and Learning Showcase, a Collaborative Experiment in Internet Based Graduate Education.” Presentation to Committee on Institutional Cooperation Conference, “Lifting the barriers to collaboration”, Columbus, OH, April, 2000. “Building cooperative arrangements with business”, Panel Section at The DEO Seminar 2000, Committee on Institutional Cooperation, Chicago, IL, March 24, 2000. “Net problems, new opportunities”, presentation to The Society of Consumer Affairs Professionals, Ohio Chapter, Columbus, OH, September 1999. “Technology and Consumer Studies.” Panel session at The Third Biennial Asian Consumer and Family Economics Association Conference, Seoul, Korea, July 1999.


“Faculty Incentives and the Allocation of Time For Technology Enhanced Instruction.” Presentation to the Technology Enhanced Learning and Research Conference, The Ohio State University, Columbus, OH, May 1999. “The Rise and Rise of Financial Counseling and Planning Education”, Addressed to The 500 Club, Lima, OH, April 1999. “The Challenges Facing Consumer and Family Economics Researchers in Asia.” Presidential Address to the Second Meeting of the Asian Consumer and Family Economics Association, Guangzhou, China, June 1997. “The Dimensions of Customer Loyalty and Consumer Satisfaction.” Presentation to the North Carolina Chapter of The Society of Consumer Affairs Professional in Business, Greensboro NC, April 1997. With Nancy Cassill. “The Consumer Revolution in the USA: History and Slogans.” Public Lecture, Guangdong University of Law and Business, Guang Zhou, China, June 1996. “Purdue University’s School of Consumer and Family Sciences,” Faculty of Human Ecology, University Pertanian Malaysia, June 1995. "Our Field After Being Away a Year", Special Topic Session, 40th Anniversary Conference of the American Council on Consumer Interests, Minneapolis, MN, March 1994. "Income and Expenditure Patterns of University Degree Holders in Malaysia,” Faculty Colloquium, Institute Technology Mara, Malaysia, July 1993. With Norhashimah Abdul Aziz. "Global Consumer Issues and the Consumer Affairs Profession", British Telecom Liaison Panel Conference, London, U.K., November 1992. "Universities and You", Presentation to the Chicago Chapter of the Society of consumer Affairs Professionals, Chicago, IL, July 1992. "Lost Customer Assessment Techniques", Presentation to the Desserts Division Management Team, General Foods U.S., White Plains, NY, July 1992. “A Retrospective on the Purdue Teaching Program in Consumer Affairs", Consumer Studies Area Seminar, University of Utah, April 1992. "Product Quality Choice and Dispute Resolution Mechanism", Faculty Colloquium, Family and Consumer Studies Department, University of Utah, March 1992. "Customer Satisfaction". Charting a Course for the Future, the 94th Annual Convention of the Mutual Insurance Companies Association of Indiana, Indianapolis, IN, December 1991. "Customer Response and Information Systems - Alternatives." Presentation to the Staff of the Consumer Affairs Department, Oscar Mayer Inc., Madison, WI, November 1991.


"Moments of Truth: Customer Service for Local Consumers and Tourists." Retailing, Tourism and Heritage Preservation Conference, sponsored by the Indian Main Street Program and the Indiana Heritage Tourism Initiative, Indianapolis, IN, IN October 1991. "Customer Service and Small Business." Indiana Institute for New Business Ventures Inc. 5th Annual Entrepreneurs Day Conference, Indianapolis, IN, May 1991. "Consumer Response Research." Presentation to the Staff of the Consumer Response and Information Center, General Foods U.S.A., White Plains, NY, June 1990. "Economic Impact of AIDS." Indiana Home Economics Association Annual Conference, W. Lafayette, IN, April 1990. "Customer Service is Not Isomorphic: Lessons Learned from Measuring Service Quality." Society of Consumer Affairs Professionals Spring Conference, Minneapolis, MN, April 1990. "Estimating the Cost of AIDS." Purdue University Center for AIDS Research, Behavioral Science Interest Group, January 1989. "Understanding Your Moments of Truth" (with R. A. Feinberg). Society of Consumer Affairs Professionals Spring Conference, Chicago, IL, April 1988. "Parents' After-School Child Care Needs: An Economist's View." Public Lecture, The University of New Hampshire, February 1988. (This was the principal presentation given at the University of New Hampshire during a spell as Visiting Professor in Family Economics.) "Issues in Qualitative Research." Invited panelist for a special session at the American Council on Consumer Interests Annual Conference, Chicago, IL, April 1988. "Using Interns to Increase the Productivity of the Consumer Affairs Department." SOCAP Spring Conference, Milwaukee, WI, April 1987. "Selling is More Than the Sale." Retailing Seminar presented to Columbus, IN Chamber of Commerce, in association with the Purdue Retail Institute, May 1987. "Emergency Fund Levels of U.S. Households in Recent Years: Evidence from Surveys of Consumer Finances." Social Science at Cornell Colloquium, Cornell University, September 1985. "Linking Research to Life Experiences." Home and Family Conference, Cooperative Extension Service, Purdue University, June 1985. "Regional Impact Analysis." Seminar, Northeast Fisheries Institute, National Oceanic and Atmospheric Administration, Woods Hole, MA, June 1985.


"Decisions, Decisions, Decisions - High Tech and the Farm Family." Purdue AES Farm Science Days, January 1984. "State and Federal Relations Under Proposed Deregulation." Paper presented to the Iowa Senate Commerce Committee, April 1982. "Land Values in the Midwest." Seminar, Kansas State University, 1981. "Returns to Productive Assets and Real Capital Gains for the Ten Agricultural Production Regions." Paper presented to the Fall 1980 meeting of NCT-127 Committee on Agricultural Land Values, Chicago.

7. Involvement in Graduate Research.

At Purdue University (post 2002): Major Professor for Ph.D candidatae Jing Zhao, “Social Capital and

Knowledge Creation in Patient Online Communities: The Externalization Process and Combination Process.” Co-Chair with Dr. James Anderson, Sociology.

Major Professor for M.S. candidate Pei-Chun Chao, “Online Search

Behavior of Search Vs. Experience Goods”. Co-Chair with Dr. Jungkun Park. Graduated 2010.

Major Professor for M.S. candidate Hye Young Hah, “The Value Creation

of Artificial Intelligence Customer Service in e-Self Service.” Co-Chair with Dr. Jungkun Park. Graduate 2010.

Major Professor for Ph.D. candidate Nwamaka A. Anaza, “Linking

Internal Marketing to Employee Perception of Consumer Satisfaction: Evidence from a Non-Profit Organization.” Co-Chair with Dr. Brian Rutherford. Graduated 2010.

Major Professor for Ph.D. candidate Yuan Yang, “Essays on Retirement

Accounts, Savings and Investment Behavior.” CoChair with Dr. Sharon DeVaney. Graduated 2010..

Major Professor for Ph.D. candidate Patryk Babiarz, “Health Events, Household Wealth and Debt Holdings: Evidence from the Health and Retirement Survey.” Co-Chair with Dr. Tansel Yilmazer. (Graduated 2009).

Major Professor for Ph.D. candidate Sujin Oh, “Customer Experience

Management: The Dimensions of Customer Experience and the Effect of Customers’ Channel Choice on Customer Experience.” Co-Chair with Dr. Tansel Yilmazer. (Graduated 2008).

Major Professor for Ph.D candidate Su Jin Yang, “Role of Perceived

Interactivity in Intended Loyalty for Mobile Phones.” Co-Chair with Dr. Jungkun Park. (Graduated 2008)


Major Professor for Ph.D. candidate Hong Zhang, “Customer Retention in the Financial Industry: An Application of Survival Analysis.” (Graduated 2008).

Major Professor for Ph.D. candidate Eduardo Estava Amida, “Adoption

Process for VOIP: The Influence of Trust in the UTAUT Model.” (Graduated 2008)

Major Professor for Ph.D candidate JungKook Lee, “Brand Extension in

the Upscale Hotel Industry: Conceptual Model, Industry Trends and Consumer Perceptions.” (Graduate 2007) Co-Chair with Dr. Alastair Morrison, Hospitality and Tourism Management.

Major Professor for Ph.D. candidate Lynn M. Goetzinger, “Consumer

Complaint Behavior: Studies on Behavioral Dimensions and the Impact of the Internet.” (Graduated 2007) Co-Chair with Dr. JungKun Park.

Major Professor for Ph.D. candidate Lim, Hee-Jin. “A Contingency

Approach to a Consumer Loyalty Model: An Application for the Mobile Services context.” (Graduated 2005)

Major Professor for M.S. candidate Byoung Min Kim. “The Determinants

of Consumers’ Adoption of Internet Banking.” (Graduated 2004) Co-Chair with Dr. Tansel Yilmazer.

Major Professor for M.S. candidate Lian Lee. “The Cross-Cultural Study

of Chinese and American E-Retailing Websites.” (Graduated 2004) Major Professor for Youngji Lee, M.S. “Trust in C2C E-Commerce;

Antecedents and Consequences of Trust.” (Graduated 2004) Co-Chair with Dr. J.K. Park.

At Ohio State:

Major Professor for Ph.D. candidate JongYoun Rha, “Consumers in the Internet Era: Essays on the Impact of Electronic Commerce from a Consumer Perspective.” (Graduated 2002). Dr. Rha’s dissertation was awarded Best Dissertation of 2002-3 by the American Council on Consumer Interest. Major Professor for Ph.D. candidate Jasook Kwon, “U.S. Housholds: Patterns of Information Source Use for Saving/Investment Decision-Making” (Graduated 2002). Co-Chair with Dr. C. Montalto

At UNC Greensboro: Major Professor for M.Ed. candidate SungSin Park, “Korean Clothing Expenditures” (graduated 1998)

At Purdue University (prior to 1997): Major Professor for Ph.D. candidate Kaili Yieh, “The Effect of Ability to Borrow and Willingness to Borrow on Household Debt.” (Graduated 1996).


Major Professor for Ph.D. candidate Yu Yin Emily Kao, “A Test of the Life Cycle Permanent Income Hypothesis Using Cohort Analysis of Household Wealth Portfolios from 1977 to 1989.” (Graduated 1996). Major Professor for Ph.D. candidate Lien-ti Bei, “Product Knowledge and Product Involvement as Moderators of the Effects of Information on Purchase Decisions.” (Graduated 1995). Major Professor for M.S. candidate Julie A. Eddleman, “The Determining Factors of Matriculation at the University.” (Graduated 1995). Major Professor for Ph.D. candidate Shuling Liao, “Some Moderators of the Effects of Framing on Purchase Intentions and Buying Decisions.” (Graduated 1995). Major Professor for Ph.D. candidate Robert E. P. Steidle, “Social Loneliness and Emotional Loneliness and Self-Gift Giving: An Exploratory Study.” (Graduated 1995). Major Professor for M.S. Candidate Manli Tsao, "Loneliness and Impulsive Buying: Consumer's Purchasing Behavior from TV Home Shopping Channels." (Graduated 1994). Major Professor and Co-Chair for Ph.D. candidate Hyuncha Choe, "Consumer Demand for Credit in a Portfolio Context". (Graduated 1992). Major Professor for M.S. candidate Hsiu-Min Chiou, "A Cross-Cultural Comparison of Coupon Usage between American and Taiwanese Students." (Graduated 1991). Major Professor for Ph.D. candidate Susan K. Prohofsky, "Selection of Undergraduate Major: The Influence of Expected Costs and Expected Benefits." (Graduated 1991). Major Professor for M.S. candidate I-Ching Huan, "Factor Analytic Comparisons of American and TaiwanesStudents' Attitudes Toward Credit Card Attributes". (Graduated 1991). Major Professor for MS candidate Michelle H. Brooks, "An Evaluation of Customer Satisfaction with the CHOICE Program." (Graduated 1990). Major Professor for Ph.D. candidate Karen K. Harder. "Formal, Informal and Reciprocal Credit Transactions in Rural Tanzania". (Graduated 1989). Major Professor for M.S. candidate Marlaya H. Wyncott, "Consumer Proxy Advocacy Before State Utility Regulatory Commissions in the United States". (Graduated 1989). Major Professor for Ph.D. candidate Sharon A. Burns, "The Estimation of Retirement Savings Needs and Retirement Analysis Equations." (Graduated 1988).


Major Professor for M.S. Candidate Susan Prohofsky, "Employment Rates, Educational Achievement and Economic Well-being of the Baby Boom Generation." (Graduated 1987). Major Professor M.S. Candidate Rachel Diamond, "The Relative Impact of Economic and Non-Economic Factors on Family Life Satisfaction." (Graduated 1987). Major Professor for Ph.D. Candidate Susan Nowakhtar, "Seller Concentration and Industrial Structure in Department Store Retailing." (Graduated 1985).

Committee member and advisor in consumer economics for the following students: Purdue University

Jay Akridge, Ph.D. Agricultural Economics (graduated 1986) Eklou Amendah, Ph.D. (graduated 2008) Sarah Bauer, M.S. (graduated 1985) Mary Askim, Ph.D. (graduated 1999) Eunyoung Baek (graduated 2003) Sookeon Byun (graduated 2007) En-Chung Chang Ph.D.(graduated 2009) Jie Chen, Ph.D. Ph.D. (graduated 2008) Heesum Choi, M.S. (graduated 1994) Su-Chul Chung, M.S. (graduated 1986) Duleep Delpichtre, Ph.D. (graduated 2010) Scott Downey, Ph.D. (graduated 2007) Maryann Eastlick, Ph.D. (graduated 1989) Pat Gifford, Ph.D. (graduated 1986) M. Gowyong, Ph.D. Industrial Engineering (graduated 2008) Diedre Grondin, Ph.D. Communications (graduated 1986) Yu-Chu Han, M.S. (graduated 1985) Ping Ping Han, Candidate Nai-Wen Hsu, (graduated 2007) Neuza da Silva, Ph.D. (graduated 1994) Tia Hensler, M.S. (graduated 1990) Leanne Handel, M.S. (graduated 1987) Emily Yu-yin Kao, M.S. (graduated 1994) Sze Wan Kwong, M.S. (graduated 2005) Meng-Kuan Lai, Ph.D. (graduated 1993) Seung Hyun Lee M.S.(graduated 2010) Feng-Ling Lin, M.S. (graduated 1995) Jennifer Meoli, Ph.D. (graduated 1987) Kathryn Nantz, Ph.D. Economics (graduated 1987) Nava Noff, M.S. (graduated 1985) Kwanghee Park, Ph.D. (graduated 1993) Mijung Park (graduated 2007) Stacey Presley, Ph.D. (graduated 2005) Mary Prichard, Ph.D. (graduated 1984) Kavitha Rabinran, Ph.D. (graduated 2010)


Dale Rayman, Ph.D. (graduated 1991) Alicia Rodriguez-Flores (graduated 2007) Alberto Rubio-Sanchez, Ph.D. (graduated 2007) Jin Rui, M.S. (graduated 2005) Jin Rui, Ph.D. (graduated 2010). Amy Rummel, Ph.D. (graduated 1986) Stacey Schetszle, Ph.D. (graduated 2008) Larry Seibert, Ph.D. (graduated 1994) Zhiqin Song, M.D. (graduated 2004) Peter Smith, Ph.D. (graduated 1990) Lian Tang, Ph.D.Hospitality and Tourism Management (graduated 2009) Yiwen Tien, M.S. (graduated 2004) Charles Trappey, Ph.D. (graduated 1992) Lori Westgate, M.S. (graduated 1990); Ph.D.(graduated 1994) Meifang Xian, Ph.D. (graduated 2008) Wenti Xu, Ph.D. (graduated 2007) S. J. Yoon, Ph.D. (graduated 1993)

The Ohio State University

Jing Zhao, Ph.D. (graduated 2004) Haesun Park, Ph.D. (graduated 2001) Cathryn Buckel, M.S. (graduated 2000) Jayoung Choi, Ph.D. (graduated 2001) Eunjung Kim, Ph.D. (graduated 2004) Li Zhang, Ph.D. (graduated 1999)

8. Research Grants and Awards.

Seoul National University, 2009. “Social Media and Co-Creation of Value.” Korean Wan 30M ($26,500). National Oilwell Varco, 2007-8, $641,325. “The NOV-Purdue Sales Management Program: Building World Class Capabilities” (Purdue Team Leader). Energy Center Research Seed Grant Fund, Purdue University, 2006, $50,000. “Knowledge, Beliefs and Attitudes: Foundations for Research on the Human Dynamics of Energy Use.” Co-P.I. (D. Wegener, P.I.). Cochran Program, USDA, 2006, $60,178. “Trends in International Retailing.” Training program for Latin American Retailers, Coordinated by Jane Anderson, Department of Agricultural Economics. International Programs, Purdue University, 2006, $15,000. Graduate Students Recruiting in East Asia. With Tod Haring, Office of International Students and Schools. Regenstrief Foundation, 2005, $25,000. “Branding and Stigma.” With Jian Wang, Communications Department. Lumina Foundation, 2004, $4,918. “Multicultural Learning Communities Project.”


Tianjin Commission of Foreign Economic Relations and Trade: “Global Business and Retail Strategies for Chinese Executives.” October 2003. $28,500. With S. Liu. Tianjin Commission of Foreign Economic Relations and Trade, 2003. $33,375. “Chinese Manager Retail Management Certificate Series.” With S. Liu Host Professor for Visiting Scholar Dr. Carol Lin, 2002-3. $6,500 under Fulbright Scholars Program. The United Nations Food and Agriculture Organization, 2000, $10,000. Funded the visit of two Indian scholars to OSU. The Federated Foundation, 2000, $15,000. “Future Leaders in Retail: Phase Two”. The Ohio State University. The Ohio State University, UTS Innovative Learning Grant, 1999, $6,490. “Development of technology enhanced learning in consumer sciences”, with Kathleen Kellenberger, 2000. The Federated Foundation, 1999, $30,000. “Future Leaders in Retail”. The Ohio State University. The Ohio State University CIC Learning Technology Liaisons LT Seed Grant Program, 1998, $10,000. “The roots of family and consumer economics”. PRF/Global Initiative Grant, 1995, $2,500. “Franchising as a Means of Encouraging Entrepreneurship in Emerging Economies.” Herbert V. Prochnow Education Foundation Inc., 1994-5, $80,000. "Consumer Awareness of Banking Regulations". Award No. PRF/DSP 2956670. With Sugato Chakravarty and Richard Feinberg.

Host Professor for visiting Fulbright Scholar, Zainab Ahmad of the Malaysian Entrepreneurship Development Center. Fulbright Award, $6,500. PPP/ITM Research Program, Malaysia, 1993-4, RM13,000 (approx. $5,200) plus $500 US Seed Money, Indiana University. "Cost of Living Patterns of University Degree Holders in Malaysia." With Masnah Moh'd Zain and Norhashimah Abdul Aziz of Institut Technolgi Mara, Malaysia. MUCIA/ITM Cooperative Program in Malaysia, 1993 $87,071. "International Education and Research". Crossroads 1991 Project, $1,970. "Consumer Attitudes to Nutrition Information on Cafeteria Menus." With B. Almanza and A. Mason. NEC home Electronics, 1991, $9,610. "Customer Satisfaction and Repair Service." Award No. PRF/DSP:0337. Cooperating Researcher with Richard A. Feinberg. TARP Information Systems Inc., 1990, $51,000. Donation of CRIS customer response system software for use in the teaching of consumer affairs.


Crossroads 1990 Program, 1990-91, $12,000. "Consumer Interest in Nutrition Information." Award No. 440/1262-0006. With Barbara Almanza (RHI) and April Mason (F&N). Crossroads 1990 Program, 1990-91, $1,600. "A Comparison of No-Fault and Liability Automobile Insurance States." Award No. 440/1262-0001. Co-Principal Investigator with John T. Brady. Household Retail Services Inc., 1990-91, $35,357. "A Total Customer Service Analysis for Household Retail Services." Award No. 490/1262-9037. Elanco Products Company, Spring 1990, $6,569. "Impacts of bST on Consumer Demand for Dairy Products". Award No. 1785670, under Sponsored Research Agreement No. L913. David Ross Grant, 1989-90, $7,980. "Informal Credit Markets." Award No. 690-1182-1414. David Ross Grant, Summer 1989, $1,230. "Consumer Behavior Research." Award No. 6901484. PHS-NIH Biomedical Research Support Grant, Summer 1989, $5,000. "The Financial Impact of AIDS." Co-Principal Investigator with Mary Ellen McRee. Award No. 2507-RR07032-24. WLFI-TV, Spring 1989, $3,000. "Market Research for TV-18." Co-Principal Investigator with Richard A. Feinberg. WLFI-TV 18, Summer 1988, $2,300. "Qualitative Research for TV 18." Co-Principal Investigator with Richard A. Feinberg. NEC Home Electronics Inc., 1988-89, $21,852. "Critical Incidents in Customer Report Service Interaction." Co-Principal Investigator with Richard A. Feinberg. David Ross Grant, 1988-1989, $7,500. "Informal Credit Markets and Their Relationship to Household Accumulation of Productive Assets." Maple Point Enterprise, Spring 1986, $1,300. "Shopping Center Income Projections." Co-Principal Investigator with Holly L. Schrank. Maple Point Enterprises, Summer 1986, $2,000. "License Plate Study." Host Professor to Visiting Scholar Ainars Roze, 1986. $6,500, under the International Research Exchange Program, operated by the U.S. State Department in cooperation with the U.S.S.R. government. Library Scholars Grant, Purdue University, December 1985. An amount of $200 with matching Departmental funds of $100, to be used for information access and retrieval.


CFS Minigrant, spring 1985, $500, "Consumer Satisfaction with Consumer Arbitration as a Means of Dispute Resolution." This project was financed in part by in-kind support from Ford Motor Company and the National Automobile Dealers' Association, value approximately $4,500. CFS Minigrant, spring 1985, $500, "Social and Economic Factors in Parents' Selection of Latchkey Child Care." In collaboration with Douglas Powell, CDFS.

9. Theses and Dissertations

Ph.D. Dissertation "Farm Asset Valuation: A Theoretical and Empirical Investigation." Advisor: John P. Doll. M.A. Thesis "The Application of the Tsukui and Murakami Turnpike Analysis to I-O and Capital Stock Data for the State of Missouri." Advisor: Floyd K. Harmston .

D. CONTINUING EDUCATION AND SERVICES 1. Student Advisement, Purdue.

Honors advisor for CSR students: Joseph Green (1994-95) Julie Eddleman (1991-92) Laurie Sula (1990-91) Peggy Hilton (1988-89) Susan Eddleman (1986-87) Annette Gehlhausen (1985-86) Elizabeth West (1984-85) Faculty Adviser to Kappa Omicron Nu Honor Society 2004-6 Faculty Adviser to the Purdue University Malaysian Students Association, 1994 Faculty Adviser to the Society of Consumer Affairs Professionals Student Interest

Group, 1984-1994 Faculty Adviser to the Purdue Council on Consumer Interest, 1989-90 Faculty Adviser to the Purdue Cricket Club, 1985-89 Faculty Fellow at Shreve Hall, 1984-85

2. Administrative Service. Administrative Service at The Ohio State University. Graduate Research Council (2001-2) Family Resource Management Graduate Examination Committee, (2000-

2) Chair 2001-2. Instructional Technology Advisory Committee (1998 -2001)

Team Leader for Goal 5 of the Government Performance and Results Act, “Economic Opportunity and Quality of Life.” (1998 -2000)


Chair, Consumer and Textile Sciences Department (1998 -2001 ) Administrative Service at UNCG. University Committee on International Studies (1996-1997) HE Graduate Studies Committee (1996-1997) Administrative Service at Purdue. Diversity Fellows Awards Committee (2006-7 ) International Program Officers’ Committee (2006-7) Launch Team, Regenstrief Center for Health Care Research (2004-6) International Educational Programs Committee (1995-1996) University Senate (1991-94) Space Shuttle Memorial Scholarship Committee (1990-1996) University Financial Aid committee (1990-94) Steering Committee on Social Science Research on AIDS (1989-91) University Library Committee (1987-90) Ad Hoc University Library Committee on Serials (1991) Senate Student Affairs Committee (1991-94) University Global Initiative: Reviewer for Global Initiative Faculty Grants

(1990-1996) Search Committee for the CSR Department Head (1987) Search Committee for the Dean, CFS (1986-87) Fellowship Committee of the Graduate School (1984-86) Purdue Advisory Committee on Summer Faculty Grants (1984-86) CFS Associate Dean, 2007-8) CFS Faculty Committee (1992-93) CFS Committee on Instructional Computing Network (1990-94) CFS Evaluation Committee for XL Summer Grants (1990-92),

Chairperson, 1990 CFS Alumni Advisory Board (1988-1992) CFS Internationalization Committee (1991-1996) CFS Library Committee (1988-90) CFS Honors Council (1986-90), Chairperson, 1988. CSR:Department Head (2002-8) CSR Graduate Studies Committee (1985-1996: 2009-): Chair (1994-1996:

Co-Chair 2009-11) CSR Internship Committee (1985-1996) CSR Family and Consumer Economics Coordinator (1994) Served in several capacities in academic organizations and committees: Reviewer:

2001- Editorial Review Board, Journal of Foodservice Business

Research 1999- Panel of Reviewers, Journal of Family and Economic

Issues. 1995-2005 Associate Editor of Journal of Education for Business

(Heldref Publications).


1991-2006 Editorial Board of Prometheus, the Journal of the Center for International Research on Communication and Information Technologies, Canberra, Australia.

1989-2005 Reviewer for the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior.

1996-1999 Panel of Reviewers, Family and Consumer Sciences Research Journal

1996-2001 Editorial Review Committee, Journal of Customer Relationship Management.

1994 - 2001 Editorial Board, Advancing the Consumer Interest. 1994 Reviewer for the Eastern Family Economics and Resource

Management Association Annual Conference. 1993 Reviewer for Journal of Family and Economic Issues

special issue on Family Resource Utilization as a Factor in Determining Economic Well-Being of Rural Families.

1992-1995 Panel of Reviewers for the Home Economics Research Journal

1991-1993 Reviewer for Student Paper Competition, Southeast Regional Home Economics/Home Management Association.

1990-1995 Editorial Board of Mobius, the Journal of the Society of Consumer Affairs Professionals in Business.

1986-1990 Review Board for Refereed Paper Sessions, Annual Conference of the American Council on Consumer Interests.

Professional Association Board and Committee duties: 2011-12 Dissertation Awards Committee Chair, American Council

on Consumer Interests 2005-2007 Board Member, American Council on Consumer Interests 2005-2007 Conference Chair, American Council on Consumer

Interests 2004 -2005 Chair, External Relations Committee, American Council on

Consumer Interests. 2002-2004 Nominations and Elections Committee, American Council

on Consumer Interests. 1998-2000 Communications Committee, American Council on

Consumer Interests 1994-1997 Member of Nominations and Elections Committee,

American Council on Consumer Interests. Chair 1996-97. 1992-1993 Program Chair for the Annual Conference of the American

Council on Consumer Interests. 1993-1996 Member of Future Directions Committee, American

Council on Consumer Interests. 1990-1992 Chair of Student Section Ad Hoc Committee, American

Council on Consumer Interests. 1989-1991 Board Member, American Council on Consumer Interests. 1986-1989 National Membership Chairperson, American Council on

Consumer Interests. 1988-1990 Member of the International Research Committee of the

American Council on Consumer Interests. (This position included reviewing papers for the Second International


Research Conference of ACCI, held at Snowbird, UT, August 1990).

2010-11 Program Chair, Asian Consumer and Family Economics Association.

2001-6 U.S. Delegate, Asian Consumer and Family Economics Association.

1997-1999 Past President and Board Member, Asian Consumer and Family Economics Association.

1995-1997 Founding President, Asian Consumer and Family Economics Association

2006-7 Vice Chairman, International Society of Consumer Affairs Professionals in Business

2005-7 Executive Committee, International Society of Consumer Affairs Professionals in Business

2003-7 Board Member, International Society of Consumer Affairs Professionals in Business.

1997-2001 Technology Committee, Society of Consumer Affairs Professionals in Business.

1991-1996 Resource Center Committee, Society of Consumer Affairs Professionals in Business.

1990-1992 External Relations Committee of the Society of Consumer Affairs Professionals in Business.

1990-1992 Indiana Coalition on Consumer Education: Network of Consumer Educators.

1986-1988 Indiana representative to NC-182 research project into quality of US life.

1984-1992 Indiana representative to the U.S.D.A. NCR-52 Committee on Family Economics Research. Chairperson, 1987.

1999, 2006 Member of Panel that reviewed the Retail Management Program, Arizona State University, 1999, 2006.

1989 Member of the Cooperative State Research Service/United States Department of Agriculture Panel which reviewed the research and graduate studies programs of the School of Human Resources and Family Studies, at the University of Illinois at Champaign-Urbana, February 1989.

3. Community Service.

Appointed to the Board of Trustees of The Foundation of the Society of Consumer Affairs Professionals in Business for a three year period, to commence January 1, 1990. Reappointed for a second term 1993-1996. The purpose of the Foundation was "...to serve the public interest through information, education and research, in support of an ethical market place and healthy economy”. Member of the Campaign “Advance America” Telecommunications Future, 1991-94. The CAATF is an informal group of business, consumer and public interest leaders who support the development of an advanced telecommunications network. Appointed to the Board of the Fight Back! Foundation for a two-year term commencing in 1991. The Fight Back! Foundation was founded by consumer activist David Horowitz, to carry out consumer education projects. The


Foundation is located in Burbank, California. Major role in the foundation was to conduct a nationwide internship program in consumer affairs. Became an Arbitrator for the National Futures Association, 1990. This involved periodically being assigned to specific cases involving disputes between commercial futures traders and their customers. Appointed Consumer Representative to the Ford Consumer Appeals Board in 1986, and attend the monthly meetings of the Indiana Regional Board. Chairperson of the Board, 1987-89. Board Member (1989-91) and Founder Member of Project START, an organization of consumer professionals who are concerned about automobile insurance. Initiated an on-going Consumer Advisory Panel for Pay Less Inc., a regional chain of grocery stores, Fall 1988. Appointed Treasurer of the Indiana Chapter of the Society of Consumer Affairs Professionals for the year 1988. Indiana representative to The Cost Coalition, a Consumer/Industry Coalition to Combat Sales Taxes (1986-91). Made a member of the Better Business Bureau's National Panel of Consumer Arbitrators in 1985. Active as an arbitrator in the Indiana region of the Better Business Bureau 1985-91.

4. External Networking and Consulting Contacts. Aerotek Allstate Insurance Company Avaya Better Business Bureau of Indianapolis British Telecom Cross Telecommunications Domino's Pizza DowBrands Inc. Elanco Elk Corporation Ford Motor Company General Foods U.S. GTE of California Lincoln Financial Group Household Retail Services Inc. Malaysian Entrepreneurship Development Center Meridian Healthcare National Futures Assocation National Oilwell Varco Nieman-Marcus Nippon Electric Corporation Oscar Mayer Prochnow Foundation


Quicken Loan Regenstrief Center Rich’s, Lazarus, Goldsmith TARP Information Systems Thomson Electronics

5. Honors and Honor Societies

Award “For Years of Service”, Purdue University Cooperative Extension Service Association, 2009. Outstanding Paper Award, Emerald Literati Network, 2008, for Goetzinger, Lynn, Jungkun Park and Rick Widdows (2007), “Value-driven consumer e-health information search behavior.” International Journal of Pharmaceutical and Healthcare Marketing. CFS Award for Excellence in Diversity Program Development Marketing and Implementation, 2007. Purdue University Black Caucus President’s Award, 2006, for continuous support of the caucus. Gamma Sigma Delta, Faculty Award of Merit recipient. April 2005. Best Applied Consumer Economics Paper, 2003, awarded by the American Council on Consumer Interests for Rha, Jong-Youn, Montalto, Catherine, and Widdows, Richards (2003), “Evaluating the Influence of the Internet on Consumers’ Search.” Alpha Epsilon Chapter of Phi Beta Delta Honor Society for International Scholars. Initiated 1998. Received the Outstanding International Scholar Award from Phi Beta Delta, Alpha Epsilon Chapter at The Ohio State University, May, 2000. Gamma Sigma Delta, honor society in agricultural research. Initiated 1987. Secretary of Purdue Chapter 1991-93. Vice President, 1993-94. President 1994-95. Russell A. Dixon Award for Best Applied Consumer Economics Paper, 1992. Awarded by the American Council on Consumer Interests for Zick, Cathleen D. and Richard Widdows (1992). "Turning the Ebbing Tide of Consumer Studies Enrollments." Advances in the Consumer Interest, 4(2), Fall: 19-23. Kappa Omicron Nu, honor society in home economics, Delta Chapter. Initiated 1989.

Documents

RICHARD WIDDOWS A. GENERAL INFORMATION › hhs › csr › directory › faculty › documents › CV...A. GENERAL INFORMATION 1. Education Certificate in English Language Teaching