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James Tysoe Workplace Strategist

Revolution to Evolution Pfizer’s Workplace Journey

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Innovating to bring therapies to patients that significantly improve their lives.

We make medicines and vaccines that help people when they are sick and prevent them from getting sick in the first place.

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On a mission to be the premier, innovative biopharmaceutical company.

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Making some of the world’s best known and most prescribed drug therapies and vaccines.

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Proud to be part of an industry that has helped treat, cure and eradicate life-threatening diseases.

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I am.....• Property degree- Space

planning background, 10 years

in headquarters of a national

bank

• Joined Pfizer in 2001

– Started planning at

Sandwich R&D site (5000

staff)

– As Sandwich reduced role

spread into EMEA & APAC

– 5+ years in current role

• Role includes

– Strategy for Commercial

sites

– Data management

– Change management

– Design

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manufacturingsites worldwide

revenuein 2013

$51.6BILLION

175markets

in which Pfizersells products

products with sales greater than

$1 billion in 2013

R&D partner institutions across

the globe

77,700colleagues around

the world

MORE THAN

Pfizer Today…8

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Neuroscience Oncology Inflammation / Immunology

VaccinesCVMED

Collaboration is fundamental to our strategy. We have wide-ranging partnerships with other innovator companies, academic institutions and non-governmental organizations. Sometimes we license our compounds to others for development. Other times we share the costs – and the risks and benefits – to develop and market products.

We focus our resources in disease areas where we have the best chance of scientific and commercial success:

R&D Focus…9

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383 Sites

76 Countries

25,000 Colleagues

My Patch…Algiers to Zurich (and every letter in between!)

$289m Budget 5.5m SQFT

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Algiers

Bangkok

Cambridge

Delhi

Enugu

Fuchu

Guangzhou

Helsinki

Istanbul

Johannesburg

Kiev

Lucknow

Ljubljana

Madrid

NovosibirskOslo

Paris

Qingdao

Rome

Sydney

Tunis

Urumqi

VilniusWarsaw

Xian

Yemen

Zagazig

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2005 2007 2008 2009 2010 2011 2013

DevSpaceSandwich UKWoF Pilot

Sandwich UKFlexLab

Workplace of the FutureDesign Guidelines

BerlinNew YorkWoF

Sandwich UKFlexwork

Beijing

Vienna, Paris, UK, Warsaw, Kiev,Budapest, Brussels, Bulgaria, Moscow, Dubai ……

Kuala Lumpur

China

Hong Kong

2000

Acquisition

2003

Acquisition

2009

Merger

2013

Divestiture

2014

Tokyo

India

How we got here…9

AWS Design Guidelines 2.0

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How the Culture was….13

• Physical paper processing; Product led• Hierarchical• Change averse• Presenteeism• Work life imbalance• Technology is a driver• Power and control• Silo-ed and protectionist• Task driven• Risk averse

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How the Workplace was….

• Allocated Desks and Offices• More offices than

workstations• Environmental considerations

for the few• High cost of change• Operations geared towards

the individual• Owned buildings;

long/multiple leases• Reactive

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115

How the Workplace was….

• Strategy driven centrally from the US

• Budget owned in country by business

• Non Compliant facilities

• Paper driven storage• No accurate data• Focus on one time

cost- no long term view

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The New Pfizer Culture….16

• Knowledge brokering- Ideas and innovation les

• Flatter structure; no visible hierarchy

• Rewards based on performance• Work life balance• Technology is enabler• Fostering community and culture• Collaborative and sharing• Engaged free thinking individuals• ‘Dare to try’

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empty

Temporarily away

At desk

The New Pfizer Workplace….

• Safe and compliant facilities

• Appropriate mix of space driven by the needs of the business

• Well utilised facilities• Facilities that respond

to change without disrupting ‘Business as Usual’

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The New Pfizer Workplace….18

• Flexible leases• Standardisation of fit out, furniture and services• Offices that reflect the new Pfizer culture• Offices enabled with WIFI and latest technology• Good relationships with stakeholders• Healthy office environment• Change ready

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Mumbai...19

Split over 2 sitesSplit over 8 floors (and each floor in half again!)Poor locationPoor standard of office spaceAllocated offices, little choice, few meeting rooms, allocated meeting rooms, large meeting rooms, hierarchy of furnitureLots of paper!High opex cost- cafeteria, security

1.5 floors of a modern A class office

Prime business locationFully wireless (no Cables)Secure space in a secure

buildingNo allocated rooms

Huge choice of spaceLower opex- move to vouchers

instead of cafeteria, less security required

Bright, engaging spacePlan to digitise majority of paper

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Tokyo….10 floorsVery corporate/greyAllocated desks and officesNo informal spaceHierarchicalHundreds of empty workstationsHuge amounts of storageInflexible meeting roomsPoor IT, e.g. no phones in meeting rooms

6 floorsBright, culturally sensitive engaging

workspaceNo allocated offices

Mix of allocated and non allocated workstations

Choice of different flexible spaces50% + reduction in storage!

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What are we working on now….

• Behaviours…Are the way forward- tie back to the company cultural objectives

• Promoting flexible, activity based working• Work closely with FM’s on the ground• Build trust (from the ground up)• Standards; consistency

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• 1 size does not fit all• It has been a journey…very difficult to miss

steps in that journey• Sell the benefits• Live the dream• It shouldn’t all be about the money!

Summing Up….Key learnings