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SUMMER 2006 VOL 349

Rev Up Your Shop… Pg. 3New Alliance Training… Pg. 6 Free Tools on the Web… Pg. 15

From Start to Refinish™

DUPONT

REFINISHERNEWS

Robert W. YearickEditor

Jacqueline M. MorrisManaging Editor

Robert TambelliniProduction Manager

ideas@workProject Manager

For questions and comments about DuPont Refinisher News, contact:Email: [email protected] fax: 1-302-892-5693, attention Bob Yearick

Copyright © 2006, E.I. du Pont de Nemours and Company, Wilmington, DE. All

rights reserved. Magazine or parts thereof may not be reproduced in any form

without permission in writing from the publisher. Address all communications to:

DuPont Refinisher News, Automotive, BMP 21-1303, Wilmington, DE 19880.

Printed in U.S.A.

Visit our web site at: www.performancecoatings.dupont.com.

Only DuPont provides these automotive refinishing products and services:

• BaseMaker®

Paint additives• Centari®

Acrylic enamel• ChromaBase®

Base/clear system• ChromaClear®

Clear• ChromaLusion Colors• ChromaOne®

Acrylic urethane• ChromaPremier®

Base/clear system• ChromaPrime™ Primer• ChromaVision®

• ColorNet®

• Corlar®

Epoxy primer• DuPont Performance Alliance Marketing & Best Practices• FinalFil™

Glazingfiller• Hot Hues™

Customfinishes

contentsPRODUCT NEWS

Rev Up Your Business with DuPont™ UltraProductive

UltraProductive Products: Faster, Easier, Quality Results

DuPont™ ChromaSystem™ Non-Stop Process Features

UV Primer-Surfacer

DuPont™ DTM EPOXY Primer/Sealer (2.1 VOC)

Now Available in Quarts

ChromaPremier® 72100S™ Premium Appearance

Clearcoat (2.1 VOC): Quality, Appearance

Jambing Clear for California

KNOWLEDGE CENTRAL

REFINISH RETROSPECTIVE

DuPont™ Sontara® Helps Florida Shop Run Smoothly

SHOP TIPS

DaimlerChrysler Renews Agreement with DuPont RefinishDuPont/Ford Partner through Paint and Body Tech CenterDuPont Receives Fourth Consecutive Southeast Toyota Award

COLOR CORNER Earn DuPont Dollars X-Pert™ Saves 30 Mins. Per Job

Joe Jackson Industry Champion Award

OSHA Lowers Permissible Exposure Limit

PERFORMANCE ALLIANCE

WEB POINTERS

THE LAST WORD

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DuPont RefinishA member of DuPont Performance Coatings

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• Imron®

Polyurethane enamel• Kwik Clean®

Surface cleaner• Kwik-Prep™

Metal conditioner• Kwik-Prime™

Surface Primer • MasterTint® Mixing color• Plas-Stick®

Flexible Finishing Products• Prep-Sol®

Solvent• ProfitNet®

Shop Management System• Sontara®

Surface preparation• URO®

Primer-filler• VariPrime®

Self-etching primer• VINdicator™

Color Matching System• Assurance of Quality™

Shop Management Program

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DuPont Refinisher News 3

PRODUCT NEWS

DuPontUltraProductiveisacomprehensiverepairsystemrecommendedforshopsthatneedexcellentandfastresultstokeepbusiness revvedup. It’sdesigned tohelp improveyourrepair process with state-of-the-art operational proceduresaimedatenhancingbusinessperformance.

Contact your DuPont Jobber to order products today.

Rev Up Your Business with DuPont™ UltraProductive

The DuPont UltraProductive System is designed todramatically increase shop throughput while maintainingthe outstanding appearance that DuPont Refinish products arenotedfor. UltraProductive is a faster, easier way to get highquality results for cycle-time-driven shops. It featuresHypercure™technologyinbothbakingandairdryclearcoats,whichprovideanoutstandingbalanceofproductivityandappearance. Thissuperproductlineincludes:

DuPont™ ChromaClear® G2-4500S™ UltraProductive Baking Clearcoat with Hypercure™ technology for deep,fast cure and same day delivery. It offersexcellentbakeproductivity and appearanceat all temperatures, and outstanding booththroughputwithoneoftheshortestforcedry

processes (160degreesFx15minutes) in the industry. Itdriesreadytoassembleaftercooldownandcanbebuffedifnecessarytoremoveimpurities.

DuPont™ ChromaClear® G2-4700S™ UltraProductive Air Dry Clearcoat is anairdryclearcoatwithHypercure™technologyfor deep, fast cure and same day delivery.It has outstanding air dry productivity andappearanceatalltemperatures.Workisready

UltraProductive is a lot more than great paint products. It delivers ultra-valuable benefits:

Maximum productivity because DuPont Refinish provides excellent service, business managementtraining,andtechnicaltrainingtohelpshopsmeetbusinessobjectives.

Absolute minimum of work interruptions because DuPont Refinish quickly solves problems right, the first time.

A partnership of operational innovation and improvementwithBusinessCouncils,thePerformanceAlliance,andtheSMARTtrainingseries.

FromStart to Refinish™, DuPont Refinish is committed to providing the best offering of innovativeandusefulbusinesstools.l

UltraProductive Products: Faster, Easier, Quality Resultstoassembleinjust60minutesusingexpressbakecycle(120degreeFx10minutes).Italsooffersoutstandingenergysavingsinbothair-dryandexpressbakecycles.

DuPont™ ChromaPremier® Basecoatisahighperformanceisocyanate-activated basecoat that delivers high quality, highly productive, profitable repairs. It has high-hiding characteristics and superior appearancewith solid, metallic, pearlescent and special effect colors. It providesunsurpassed metallic flake control and easy application, resulting in easyblending.DuPont™ 4910S™/ 4940S™/ 4970S™ 2K UltraProductive Sealers. TheseValueShade®2KUltraProductiveSealersofferquality,speedandflexibility, with excellent application latitude, minimal overspray and unsurpassed topcoat holdout over a wide temperature range. Fast flash to topcoat and excellent thin edge over a wide temperature range arebonusfeatures.

DuPont™ 4904S™ 2K UltraProductive Primer is the fast, flexible answer to better throughput in the booth and over flexible and non-flexible substrates. It delivers excellent application latitude, minimal overspray and great fill over a wide range of temperatures. It’s ready to sand and topcoat in one hour. It offers easy sandability under allweatherconditions.l

4 DuPont Refinisher News

PRODUCT NEWS continued

Why are shops so successful in realizing consistent fast lane repairs withthe ChromaSystem™ Non-Stop Process? A significant factor is A-3130S™ UVAPrimerSurfacer. DuPont™A-3130S™isaprimerthatcureswhenexposedtoUVlight.Itcanbeapplieddirectly to metal and it’s flexible enough to use on plastic parts. Under low intensity UV lamps,itsnap-drieswithaverysmoothsurface that can be sanded immediately after cooling.Theversatilityoftheprimerandthesnapcurehelpthetechniciancompletea“Non-Stop”repair. Technicians are impressed with the consistent, complete surface cure they get withA-3130S™UVAPrimerSurfacer.Inadditiontosavingthemselvesawipeanddrystep,theygetaddedproductivityworkingontheverysmoothsurfacetheyachievewiththeprimer.Thismakes sanding easier, and surface preparation is completed quicker.Theresult:anawesome repair with an extremely level surface and an exceptionally fine featheredge. TechniciansalsoappreciatethefactthatA-3130S™ can be used to repair flexible parts without the need to add flex agent. The benefit of not adding flex agent is that the primer will continue to cure quickly and will maintain its good sanding qualities. This meanstechniciansgainproductivitywhenprimingoverplasticparts. Save material costs with A-3130S™.Itdoesn’ttakelongforshopstorealizethatthewipe step needed for many UV primers removes valuable fill. In fact, 30% of the primer film build can be lost if you need to wipe away the surface material. There is no wipe step with A-3130S™.ThatmeansthatwhenyouuseA-3130S™ to get a fully cured finish, you can save 30% on material plus save time and labor by getting full value for your primer applicationstep. TheChromaSystem™Non-StopProcessusingA-3130S™helpsshopsreducedowntimeandmaximizestallproductivity.TheNon-StopProcessisjust that–non-stop.Itmeanstechnicianscanfocusononerepairwithouthavingtojockeybetweencars.Thisgivesshopsagreateropportunitytodomorewiththeirspace. Someshopshaveusedtheprocesstoschedulejobsintimeslotsthatwouldnothavebeenpossiblewithconventionalsystems.OthershopsareusingtheChromaSystem™Non-StopProcesstorealizetheirgoalofmakingfastlanestheirprimaryapproachtocompletingarepair.ImaginewhattheChromaSystem™Non-StopProcesscandoforyou! Ask your DuPont Refinish representative for more information about A-3130S™andforaChromaSystem™Non-StopProcessreview. FromStart to Refinish™ DuPont Refinish is committed to providing you with the bestofferingofinnovativeandusefulbusinessadvantages.l

DuPont™ ChromaSystem™ Non-Stop Process Features UV Primer-SurfacerA-3130S™ UVA delivers better cure, less waste, more productivity


PRODUCT NEWS continued

DuPont™DTMEpoxyPrimer/Sealer(2.1VOC)isnowavailableinquartsaswellasgallons.ItcomesinthefollowingValueShades®:V-2910S™,V-2940S™,V-2970S™(VS1,VS4,VS7). Thistwo-component,non-isocyanate,non-sandingprimerhassuperior corrosion resistance and excellent adhesion for direct-to-metalapplications. Itcanbeappliedovercleanedaluminum,galvanizedsteelandstainlesssteel,oroverappropriatelysandedorblastedcarbonsteel,sanded fiberglass, and sanded OEM e-coat primers. l

DuPont™ DTM Epoxy Primer/Sealer (2.1 VOC) Now Available in Quarts

CALIFORNIA LOW VOC PRODUCTS

ChromaPremier® 72100S™ Premium Appearance Clearcoat (2.1 VOC): Quality, Appearance

ChromaPremier®72100S™PremiumAppearanceClearcoatoffersCaliforniashopsthewinningcombinationofpremiumappearanceandDuPont Refinish quality. Painters like the easy mixing and application of this 2.1 VOCclearcoat.It’sathree-componentUrethanebakingclearcoatdesignedforforce-dryboothenvironmentsforuseoverChromaSystem™Basecoats. ChromaPremier®72100S™ delivers unsurpassed appearance forpremium-quality panel, multi-panel and overall repairs. It providesoutstanding application characteristics using temperature-specific activators for controlled application latitude. It flows out like liquid glass. l

NOTE: These products are only available in California.

Jambing Clear for California New DuPont™ A-7481S™ Acrylic Trim and Jambing Clear iscompliantinCalifornia. A-7481S™isverysimilartothepopularA-7480S™AcrylicTrimand Jambing Clear, but formulated to be compliant in California.Wellsuitedformanytypesofcosmeticwork,A-7481S™givespaintersquickdry,highgloss,andextremelyeasyapplication.ConsiderusingA-7481S™whereveryouuseahigh-solidsaerosolclearcoat.l


KNOWLEDGE CENTRAL Due to a strong demand for additional Performance Alliance™ training, DuPontPerformance Coatings is utilizing SMART Training to bring a new Alliance Trainingproducttothemarket. “ThisbridgebetweenSMARTandAlliancemakesbothstronger,”saidTroyWeaver,businessmanager,DuPontPerformanceAlliance.“ItanswersthePerformanceAlliance’sneedforhighqualitytrainingforourshopsandjobbersveryquickly.” Three one-day training modules have been developed: “Introduction to DuPont Performance Alliance” provides an overview of thePerformanceAlliance™fornon-Allianceshops. “Maximizing Your Performance Alliance™ Tools – Operations”wasdesignedtobecompletedonceashophadjoinedPerformanceAlliance™.It’sahow-tocoursewhosemain goal is to help shops achieve certification on their paint and insurance SOPs quickly inordertoallowthemaccesstotheotherPerformanceAlliance™tools.Thecoursefocusesonassistingshopsincreating/customizingtheirSOPs,trainingtheiremployeesonthoseSOPs,testingemployees,thenimplementinganauditingsystemtocontinuallyreinforcethoseprocedures. “Maximizing DuPont Performance Alliance™ Tools – Marketing” is designedto help certified Performance Alliance™collisioncentersmaximizethereturnontheirAllianceinvestment. ThesenewAllianceprograms,currentlybeingdevelopedbyDPCTrainingandTEAMMarketingwithinputfromtheSMARTdesignteam,willbeavailableinAugust. “SchedulingandadministrationofthenewAllianceSeminarswillbehandledthroughtheexistingSMARTadministrationprocesssincethesewillbetravelingone-dayprogramsbasedontheSMARTdevelopmentandadministrationmodel,”saidHankNunn,SMARTsalesandmarketingmanager. AddedSteffenApollo,DPCnational trainingmanager:“This isanexampleofhowthings can work out when different DPC departments work together. The merging ofSMARTdevelopmentandadministrationwithPerformanceAlliance™bringshighqualitytrainingtothemarketquickly,usingprovensystems.”

New Alliance Training IntroducedThree one-day SMART-based seminars explain entire program

Programfacilitationwillbe ledbyWashingtonD.C.shop owner and SMART facilitator Mike Anderson. HewillbejoinedbyHankNunninpresentingAllianceacrosstheUS. Here’s what graduates are saying about PerformanceAlliance™training:

“I would recommend Alliance Training to any facility that’s thinking about joining Performance Alliance™ or is involved in ProfitNet™ or with DuPont. There are so many avenues of revenue streams that go untapped in our business, simply because you don’t have the time or the ability to follow up on these very simple marketing tools. Performance Alliance™ training will give you the basics as to how to get that initiated. There’s just no way that you can’t be successful if you follow these fundamental guidelines that they’ll lay out for you.” — Michael Flammia, General Manager, 1st Class European Authorized Coachworks, Pompano Beach, Fla.

"It was really good. In fact, after completing the class, a couple of us joked that maybe we should start a body shop and use these tools. Through these and other classes, we are getting a great education from DuPont. The tools they're presenting to us are brilliant."

—David Casher, Sales Manager, Casher’s, Inc., Harrisburg, Pa.

DuPont Will Sponsor Aikman, Conduct Training at NACE DuPontwillbeamajorpresenceat the annual NACE (InternationalAutobodyCongress&Exposition)tradeshowinLasVegas,Nov.1–4. DuPontwillsponsortheopeninggeneral session, featuring keynotespeaker Troy Aikman, former NFLquarterback and Hall of Famer.The

sessionisscheduledforThursdaymorning,November2inMandalayBayConventionCenter. “It iswithgreatpride thatDuPontwill sponsorTroyAikman as this year’s NACE keynote speaker,” said RayAnderson, Vice President, Refinish Americas, DuPont PerformanceCoatings.“Troyset thestandardforwhatanNFLquarterbackshouldbeduringhis11yearcareerwiththeDallasCowboys.

“MostknowTroyasarecord-settingAll-StarquarterbackfromhisdominatingperformancesasacollegeandNFLathlete.OthershavecometoknowhimfromhiscareerasaFoxSportsanalyst.Butmanymaynotknow thatTroy is theownerof two top-performingTexasForddealerships (TroyAikmanFord inDallasandTroyAikmanAutoMall inFortWorth), andco-ownerofoneofNASCAR’snewestracingteams(HallofFameRacing).Andforyears,Troyhasusedhissuccessasanathleteandawinningpersonalitytoraisehundredsofthousandsofdollarsforchildrenthroughhischarity(TheTroyAikmanFoundation).Whetherit’stheSuperBowloroneofhismanybusinessendeavors,Troyknowshowtowin.WearepleasedthatTroywillbringhiswinningspirittoNACE2006.” DuPontwillalsoexhibitinbooth#1229.Theboothwillfocusonfourofferings,includingwaterborne paint technology, ProfitNet™ Management Systems, Business Training andPerformanceAlliance™. Inadditiontotheopeninggeneralsessionandbooth,DuPontwillsponsorandfacilitatefour90-minuteeducationalseminarsaspartoftheconferenceportionofNACE.Watchformoreinformationontheseseminarsinfuture Refinisher Newsissues. FormoreinformationonNACE,visitwww.NACEexpo.com.l


REFINISH RETROSPECTIVETHEN AND NOWA DuPont Customer Since ’51 – At Least

Louisville, Ky. It’sasafebetthatmostpeoplereadingthisarticlewerenotalivein1951.Afterall,itwasalongtimeago.HarryTrumanwasintheWhiteHouse,theDodgerswereinBrooklyn,theGiantsinNewYork,andtelevisionwasblackandwhite. Howtimeshavechanged. They’vechangedalotatA.L.HansenPaintandMetalShopInc.inLouisville,Ky.Foronething,thereisnolongeraHansen in thebusiness.But thereareplentyofBrangersworkingattheblock-longshop.JamesB.Brangersboughtthebusinessin1956.Hisson,JamesJ.Sr.,tookoverthebusiness

in 1977. He continues tomanage the shop today,alongsidehiswife,Marcella,whoisvicepresident,hisson,JamesJ.Jr.,whomanagesthepaint shop, and a daughter,WandaBrangersPeace,whois office manager.Whilemuchhaschanged,onethingremainsconstant:A.L.HansenPaintandMetalCo. continues to use onlyDuPont Refinish products to

paintthetrucksandcarsthatpassthroughtheshop.Backin1951,whenHansenPaintandMetalwasfeaturedinRefinisher News, thepaintofchoicewasDulux.Today,it’s Imron 5000 polyurethane enamel, ChromaBase, and,more recently, ImronElite.Thepainters favor7900Sand3480Sclearcoats. The five painters and two body men turn out 40-70 jobs a month. Most are commercial vehicles, including a fairnumberofbuses. Jim Jr., who does his share of painting, favors Imron.

“There’snothingelse like it,”he says. “You walk aroundthe jobone timeandyou’redone.Andthecolormatchesareverygood.” AstowhytheshophasstayedwithDuPontproductsalltheseyears,heoffersthis:

“Ithinkit’sbecausewehaveacomfortzonewiththem.Weknowthemwell,andweknowtheywork.” “Alotofcompetitorshavecomeinheretryingtoswitchus,”headds,“butthat’sjustnotgoingtohappen.”l

There are no longer any Hansens working at A. L. Hansen Paint and Metal Shop, but there are plenty of Brangers. James J. Brangers (top left) took over the business from his father in 1977. He continues to manage the shop today, alongside his wife, Marcella, who is vice president. James J. Jr. (bottom left) manages the paint shop, and a daughter, Wanda Brangers Peace, is office manager. One thing hasn’t changed: the shop’s painters are still spraying nothing but DuPont Refinish products. Hansen's was featured in Refinisher News way back in 1951 (below).


Technicians Dan Elek and Ronald Wecker rely on DuPont™ Sontara® High Temp Solvent Cleaner Wipes to help make their prep work cleaner, safer and faster.

Venice, Fla. Combining high quality workmanship, efficiency and productivity, Venice Collision CenterisoneoftheleadingcollisionrepairshopsonFlorida’sGulfCoast. “Wehavemanyrepeatcustomers,andasadirectrepairshop,wehavefourmajorinsurance companies as our clients because of our high quality and service to theircustomers,”saysSteveDeleon,manageroftheshop. Atashopthatgrossesabout$2.5millionayear,productivityisimportanttoVenice.Buttheshopnevercompromisesqualitytoachievethatproductivity.Stevecreditstheshop’ssuccesstoseveralfactors,suchashisbodyshoptechniciansandpainters.“They’rethebestinthearea,”hesays.HealsocitesinnovativeproductsliketheDuPont™Sontara®SurfacePreparationSystemforhelpingreducecycletimeswhiledeliveringhighlevelsofperformance. Venice technicians use Sontara® wiping products in practically every step of therefinishing process to keep surfaces clean, minimizing dust and dirt. Steve claims that Sontara® products help cut down on prep and dry times as well as buffing and final clean-up. Sontara® products were introduced to the shop about five years ago by Erick Lam,DuPontDistributionSpecialistfortheFloridadistrict,alongwithjobberaccountmanagerClarenceElek.StevesaysthatthelevelofserviceprovidedbyDuPontandhisjobberhashelpedhisoperationimproveovertheyears.“AsnewproductswereaddedtotheSontara® line, they continued to be user-friendly and efficient,” he says. “It also helpedthatourDuPontandjobberrepsmadeitapointtostopinafewtimesaweektoseehowthingsweregoing.” Venice Collision Center provides repair services for the South Sarasota CountySheriff’sDepartment,theFloridaHighwayPatrolandEnterpriserentalcars.TheshopisalsoconnectedtotheVeniceNissanDodgeDealership. The 14-person shop has 21 working bays, five frame racks, state-of-the-art computerized measuring systems, two spray booths and several offices for DRP agents to conducttheirestimates. ManySontara® products help the shop produce quality repair and refinishing work inafast-pacedenvironment.TechniciansuseSontara®FirstTackClothsandFinalTackCloths to clean up residue before and after a surface is sanded, primed, painted andfinished. Sontara®SolventWashandDryClothsworkwellwithall typesofcleaners,eliminating the need for specific products. AdditionalvalueisdeliveredbytheSontara®Pre-saturatedwipingproducts.VeniceCollisionusestheSontara® Low VOC Cleaner wipes to remove fingerprints, grease smears andothersurfacecontaminantsquicklyandeasily.TheshopalsolikestouseSontara®StaticControlWipes tominimize thestaticcharge thatattractsdustanddirt,helpingto decrease the risk of paint defects. The Static Control wipes even come specifically designedforhightemperaturesandhumidity—afeaturethat’sespeciallyeffectiveinthesouthernFloridaclimate. FormoreinformationontheDuPont™Sontara®SurfacePreparationSystem,pleasecall1-888-4Sontaraor1-888-476-6827,orvisitwww.sontara.comontheInternet.l

DuPont™ Sontara® Helps Florida Shop Run Smoothly

Son

tara

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DuPont Refinisher News 9 8 DuPont Refinisher News

SHOP TIPS

Mostexpertsagreethatthemostimportantstepinmatchingacoloristhesprayout.In fact, many painters wouldn’t think of applying a clearcoat before doing a sprayoutcomparisonofthecolor. Surprisingly, there are a lot of shops that don’t do these test panels except in rareinstances.Thinkingtheyaresavingtimebynotdoingan“extra”step,somepainterswillattemptto“eyeball”theiradjustmentsbycomparingwetbasecoatfromamixingstickorevenasmudgeonpaper. That’susuallyamistake,becauseproperlypreparedsprayoutscansaveashopthousandsofdollarsinman-hoursandmaterialeveryyear.JustaskRandyKurz,apainteratChernerCollisionCenterofRockville(Md.). “Theyhavesavedmealotoftime,”saysRandy.

HeandtheotherpaintersatChernerwereencouragedto do sprayouts by Jamie Young, the DuPont Refinish brand specialist.Jamiesuggestedthattheydothesprayoutcardatthetimeofcut-inonparts. “Iftherearenoparts,Randywillputthecardonthemasking paper next to the repair and apply base coat ashe does the car,” explains Jamie. “Once full coverage isachieved, he removes the card and clears just the card tocheckformatch–withcolorcorrectedlighting.Thethingpaintersdon'tlikeistostopandmakeasprayoutcardallbyitself.Withthisprocedure,theydon’tdothat.”RandyhasbeendoingsprayoutsforeachjobeversincehearrivedatChernerabouttwoyearsago.Hekeepsthepanelsina three-ringbinder.When thesamecolorcomesuponanotherjob,hesimplyreferstohisbinder,whichcontainsmorethan800cards,byhisestimate. With a sprayout, Cherner painters don’t have to mixthe different variants and put them next to the car to tellwhatmatches.Theysimplyusetheexistingpanelandmatchit to the car they’re repairing. Each panel is marked withthe formula, along with other pertinent information, suchas color code, color name, lightness, saturation, hue, airpressure at the gun, solvent used, viscosity reading, tintsused,etc. “IuseVINdicator™(DuPont’sformularetrievalsystemthatutilizestheVINtoselectthebestbasecoatformula)oneveryjob,butIalwaysdoasprayout,”saysRandy.“AndIliketogooutsidetodothematches.”Expertsagreethatnaturaldaylightisbestfordeterminingcolor match because it reflects all of the available visible wavelengths. Also, the work should be viewed from allpossibleangles.Thesidetoneisoftenverydifferentfromthehead-on appearance. In the instanceswhere it doesn’tmatch,thepainterscandialitinwithabitoftinting. Look for other shop tips in future issues of DuPontRefinisher News. If you’d like to contribute a tip – and win a special prize – send your ideas by email to: [email protected]. l

DuPont Refinish Brand Specialist Jamie Young (right) encouraged Randy Kurz and other painters at Cherner to do sprayouts.

The Sprayout: Indispensable to this Shop Do it before clearing


DaimlerChryslerhasre-signedaglobalcooperationagreement for the use of DuPont Refinish products. The agreement was signed at the DaimlerChrysler GlobalParts and Services offices in Stuttgart, Germany. The agreement renews a previous five-year program. DaimlerChrysler will receive full support from DuPontduring2006-2007,whentheEuropeanUnionwillintroducenew environmental regulations for vehicle refinishing requiringallEUshopstotransitiontowaterbornepaints.DPC introduced its first waterborne refinishing products in1994. With the help of DuPont Refinish, all DaimlerChrysler accident repair centers and the majority of theirapproved body shops now comply with the most recentenvironmental regulations. DaimlerChrysler also hasaccess to dedicated training programs at DuPontInformationandTrainingCentersglobally,inadditiontoon-the-jobtrainingandsupport.l

DaimlerChrysler Renews Agreement With DuPont Refinish

DuPont Receives Fourth Consecutive Southeast Toyota Award Forthefourthconsecutiveyear,DuPonthasreceiveda“BusinessPartnerAwardofExcellence”fromSoutheastToyotaDistributors,LLC.ThisalsomarkedtheseventhtimeDuPonthasreceivedtheawardsinceitwasintroducedin1999. DuPont was recognized for its work with the Southeast Toyota Distributors, LLCProcessingFacilitiesinJacksonville,Fla.andCommerce,Ga.SETwillsellapproximately340,000vehiclesin2006withaprojectiontosell425,000by2010.Thesevehiclespassthrough theSET facilities, receivingupgrades that include two-tonepainting, specialtypaint packages, special edition paint schemes, painting of accessories to match OEMcolors,leatherseating,andcustomwheelsandtires. The award was presented by Jim Roberts, Product Development Manager forSoutheastToyota,atSET’sBusinessPartnersAwardsBanquetattheGaylordPalmsResortinOrlandoonJune1. “Thisawardwinnerprovidesbothanoutstandingqualityproductand tremendouson-sitesupport,establishinganewdirectionforpaintdesigns,”saidRoberts.“Theyassistinthedailyproductionproblem-solvingtoensureSETisabletoshipvehiclesinatimelymanner,alwaysdedicatedtoperfection.Thissupportandattentiontodetailensuresthatqualitystandardsarenevercompromised.” Theawardisbasedonqualityofproduct,warrantyrate,commitmenttoleadtime,responsetimetoproblems,andleveloftotalqualitymanagement. Accepting for DuPont were Al Salas, district sales manager; and Matt Hayes,marketing representative. Other members of the DuPont team are Trevor Wiggins,marketingrepresentative,andJoeGrillo,colorqualitycoordinator. “Wearehonoredbythisaward,”saidSalas.“SoutheastToyotahasawell-deservedreputationforqualityandcustomersatisfaction.Andwhiletheydemandtheverybestfromtheirsuppliers,theirprofessionalismandintegritymakeitapleasuretoworkwiththem.”l

DuPont District Sales Manager Al Salas accepted the award from Southeast Toyota’s Bob Moore (second from left), Vice President/General Manager, Vehicle Processing for SET. Others in the photo, from left: George Sheppard, Vice President, Parts Distribution, SET; Bill Edenfield, Sales Representative for Finishmaster; Charles Lewis, District Sales Manager, Finishmaster, and Tim Garza, Vice President, Parts and Accessories/Service for SET.

DuPont continues to be one of the companiessponsoring Ford Motor Company’s Paint and BodyTechnical Center in Ypsilanti, Mich., which assists indevelopingcollisionrepairmethodsforFordvehicles. DuPont is also assisting Ford’s Certified Collision Repair Network (CCRN) through the DuPontPerformance Alliance™ body shop program as well asother fee-based consulting services that help memberfacilitiesmeet the requirements of theCCRN program.DuPont Refinish is technically approved by Ford Motor Company. Approved products can be viewed on theDuPont website – www.performancecoatings.dupont.com–intheOEMApprovalssection. “We greatly value our partnership with DuPontRefinish,” said Gerry Bonanni, manager of the Paint and Body Technical Center. “DuPont is one of our largestsuppliers worldwide. Technology and innovation arekey drivers in our business, and DuPont brings us atremendousamountoftechnology,productperformanceandexpertiseinthecollisionrepairbusiness.”l

DuPont/Ford Partner Through Paint and Body Tech Center

OEMOUTLOOK

COLOR CORNER

X-Pert™ Saves 30 Mins. Per JobComputerized paint mixing system delivers for Canadian shop Jim Cole has been painting for 35 years, but seldomifeverhasheseenatoolaseffectiveastheX-Pert™PaintMixingSystem. X-Pert™automaticallymixesandpourscolorformulasretrievedfromDuPontColorNet®. “It’sunbelievable,”saysJim,thepainteratBrockFordinNiagaraFalls,Ontario,Canada.“Ittakestheguessworkout of refinishing.” The shop is relatively small, doing about 20 spotand panel repairs a week. Under the direction of GeneralManagerDonNichols,BrockFordrecentlyswitchedfromanother major paint line to DuPont Refinish. “We’re a flat rateshop,andIwouldsaythatI’msavingaboutahalfhouroneachjobcomparedtotheothersystem,”Jimsays. He uses DuPont™ ChromaVision® and VINdicator™to retrieve the color, then lets the X-Pert™ machine – thecollisionrepairindustry’sonlycomputerizedpaintmixingsystem–go towork.“Itautomaticallydispenses therightmix,”Jimsays,“andit’salmostalwaysablendablematch. “Before,Ihadtomixitmyself,sprayitonapaneltosee if itmatched, then sometimes I’dhave to tint.This ismucheasierandfaster,anditwasrealeasytogetusedto.” For more information about X-Pert™ and the Money Back/No Risk X-Pert™ performance guarantee, call 888-345-8232, or visit the X-Pert™ Website at www.x-pertinc.com. l

Earn DuPont DollarsSupply vehicle parts, get DuPont Refinish products or promotional items

Didyouknowthatyoucanearncouponsthatcanbeusedtowardthepurchaseofeither DuPont Refinish Products or promotional items? AsapartofDuPont’scommitmenttocontinuallyimprovecoloraccuracy,theDuPont Dollar Program™hasbeenintroduced.ThisisarewardsystemforDuPontrepresentatives,jobbersandcustomerswhopartnerwithDuPontColorMarketing tosupply OEM color samples (vehicle parts) toourColorLab.Thepartswillhelpourlabsdetermineifwehaveallthevariationscoveredwithourexistingformulas. What is a DuPont Dollar? ADuPontDollarisacouponworth$2.50towardthepurchaseofeitherDuPontProductsorpromotionalitems. How can I obtain DuPont Dollars? ADuPontDollarisissuedforeachsampleofanOEMcarpartvariation,excludingplasticbumpers, which is received by DuPont Refinish. These samples are cutouts from discarded partsbeingreplacedduringrepairs.

BelowaretherequirementsforbeingawardedaDuPontDollarforapanel:•Modelyear2000andnewercontainingeffectpigmentation•Preferablepanelsizeis6"x6."Panelshouldbelargeenoughsothatcolorcanbecomparedandsothatasamplecanbeprovidedtoacolormatcherintheeventwechoosethatpanelasthebasisforanalternateformula.•LabelBACKofsampleOEMpanelwiththefollowinginformation:–Thecarmanufacturer –Themake/modelofthevehicle(ifpossible)–Theyearofmanufacture –Thecolorcodesonthevehicle–Thealternateoralternatesused–And MOST IMPORTANT, the VIN#–Yournameorbusinessname–DuPontRepresentative’snameShippanelsamplesto:DuPontPerformanceCoatings 217MallardCt.,HavreDeGrace,MD21078 Attention:DuPontDollarProgram™

Includeyournameandaddressonthepackage for identification purposes. Once thesamplesarrive thepanelswillbeunpackedand tallied.At theendofeachmonth, tally sheets are used to send DuPont Dollars for each qualified panel identified and accepted.TheDollarswillgotoyourDuPontRepresentativewithdistributioninformation.Hewill deliver theDollars to customers.Please allow four to sixweeks after submittingsamplestoreceiveyourDuPontDollars.

Earn Double DuPont Dollars Asabonus,wehavecreateda“Most Wanted List” of color codes that are difficult to find. When you send us a sample of one of these colors, you will receive $5.00 per panel rather than$2.50.TheMostWantedListcanbefoundontheDuPontPerformanceCoatingswebsite

– performancecoatings.dupont.com – under Color, Color Information and then DuPont Refinish, then DuPont Automotive Finishes.OryoucancontactyourlocalDuPontSalesRepresentativeforacopy. l

DuPont Refinisher News 11 10 DuPont Refinisher News

OEM

Patrick O’Neill and MichaelQuinn, owners of 911 CollisionCenters in Tucson, Ariz., havereceived the Joe Jackson IndustryChampion Award from DuPontPerformance Coatings and DPCChampionJobbers.Theaward,whichhonors the memory of the directorof DuPont Motor Sports who waskilled in a plane crash in October2004, recognizes individuals inthe collision repair industry who,through outstanding leadership,heroism, charity or humanitarianworks, reflect admirably on the industry. Ray Anderson, vice president,DPC Refinish Systems Americas, presented the award to O’Neill and Quinn at the Champion JobbersmeetinginNashvilleinMarch.AndersonwasjoinedbyJanJackson,JoeJackson’swidow,inpresentingtheaward. O’NeillandQuinn,ownersofsix911CollisionCentersintheTucsonarea,havemadeittheirmissiontogivebacktothecommunitiesinwhichtheywork.Theyserveontheboardsandprovide financial donations to a variety of charitable organizations, including Big Brothers and BigSistersofTucson,TucsonJobsPartnershipandJobsforLife,andSouthernArizonaDUITaskForce(aholidaysafedrivingprogram).Aspartoftheirvisionofhelpingtobuildstrengthandcharacter in the leadersof tomorrow, theysupportmanyyouthcausessuchas“ProjectGraduation”(analcoholanddrug-freeall-nightgraduationcelebrationforhighschoolseniors)andthe“CarCare”MeritBadgefortheGirlScouts. AndersonemphasizedO’NeillandQuinn’seffortsfollowingHurricaneKatrinalastyear.

“PatrickandMichaelsplittheirtimetohelpthoseintheindustrywhoneededitmost–ourGulfstatescolleagues,”Andersonsaid.“Michael,whochairs theCollisionIndustryReliefeffortwiththeNABCandtheCollisionIndustryFoundation,visitedtheHoustonandSanAntoniosheltersinearlySeptembertolocatethosecollisionrepairindustryworkerswhoweredisplaced,needed financial support, tools and jobs. While Michael was in New Orleans, Mississippi andAlabamawadingthroughthedevastation,Patrickwasworkingdoubletimekeepingthebusinessgoingandcontinuingthecharitableactivitiestowhichtheywerecommitted.Itwasatrueteameffortbasedontheirsharedcommitmenttodoingwhattheybelieveisright.” Andersonaddedthatsincetheeffortbegan,CollisionIndustryReliefhadservedmorethan100autobodyprofessionalsandtheirfamiliesinneedofhelp,“largelyduetothededicationandgenerosityofindividualslikeMichaelandPatrick.” Aspartoftheaward,DuPontwilldonate$5,000inthenameofO’NeillandQuinntoCamp-Mak-A-Dream,amedicallysupervised,cost-freecampforchildren,teensandyoungadultswithcancer. For more information, please see the “Call for Entries” nomination form on the back side of this issue. (Or find it under What's New/Alerts on the home page of www.performancecoatings.dupont.com.) If you know someone who is worthy of nomination, complete the form and submit it to your DuPont Refinish or jobber representative. Deadline for entries: Dec. 30, 2006.l

Tucson Shop Owners Receive Joe Jackson Award


Michael Quinn (second from left) and Patrick O’Neill (second from right), owners of 911 Collision Centers, received the Joe Jackson Industry Champion Award in March. Joining them at the ceremony were (from left): Jeff Gordon, driver of the DuPont No. 24 Chevrolet; Jan Jackson, widow of Mr. Jackson, and Ray Anderson, vice president, DPC Refinish Systems Americas.

The National Auto Body Council (NABC)is making a second call for its 2006 PRIDE Awardnominations. In its 11th year, the award recognizesthose in the collision repair industry who performextraordinaryservicetotheircommunities. The NABC PRIDE Committee realizes thatmany in the collision industry perform exceptionalhumanitarianandbenevolentactsofkindnesswithoutexpecting recognition. This year the committeehas elected to expand the program to recognize allnomineeswitha“PRIDELetterofRecognition.” Anyindividual,businessorganization,orgroupemployed in a collision industry segment, includingcollision repair businesses, vehicle manufacturers,suppliers/vendors, educators, insurers, independentappraisers or trade associations is eligible to benominatedforaPRIDEaward. NominationsmaybemadeonlineattheNABCwebsite, www.autobodycouncil.org. There is also adownloadableversionofthenominatingform,whichcan be printed and faxed to the NABC office. FormoreinformationcallNABCorJanetChaneyat (480) 720-2565. In addition, nominations can bemadebyphone. TheNationalAutoBodyCouncilseekstopromoteprojects and initiatives that reflect the character and heart of themenandwomenof thecollision repair industry.YoumaycontactNABCbytoll-freephoneat(888)66-PRIDE,bytoll-freefaxat(866)498-7433orbye-mailatthisaddress:[email protected]

Call for PRIDE Award Nominees

INDUSTRY UPDATE


In February, the Occupational Safety and HealthAdministration established a new standard for theoccupationalexposuretohexavalentchromiumbyloweringthepermissibleexposurelimit(PEL–foundonMSDS)to5.0micrograms/meter3.Hexavalent chromium, (Cr+6) is found in a limited number of tints and undercoats. The primary route of exposureisthroughinhalationofairborneparticulatesgeneratedduringsanding operations. Herearehighlightsofthestandard:•Employers must conduct baseline exposure monitoring

and subsequentperiodicmonitoringbasedon the levelofexposuredeterminedbythebaseline.

On Hexavalent ChromiumOSHA Lowers Permissible Exposure Limit

• EmployersmustestablishregulatedareaswhereairborneconcentrationsexceedthePEL.•Employ feasible engineering and work practice controls. (Engineering controls include

formulations. See your DuPont sales representative for chrome-free alternative color formulas and undercoats wherever possible.)

•Providerespiratorsinaccordancewithsection29CFR1910.134whereemployeesareexposedabovethepermissibleexposurelimit.(See chart below)

•Provideprotectiveclothingatnocosttoemployees.• Providechangeroomswhereprotectiveclothingisrequired.•Complywithhousekeepingstandards (See chart below)•Providemedicalsurveillance•Communicatehazards•Maintainrecordsregardingexposuremonitoringandmedicalsurveillance

Quick Reference Fact Table:Scope AllexposurestoallCr(VI)compoundsexcept: 1)applicationasapesticide(e.g.,treatedwood),whichiscoveredbyEPArules;2)Portlandcement; 3)Activitycannotcauseexposuresof0.5µg/m3(8-hrTWA)under“anyexpectedconditionsofuse.”

Permissible exposure limit (PEL) 5.0µg/m3(8-hrTWA)

Action level (AL) 2.5µg/m3(8-hrTWA)

Exposure Monitoring 1.Initial(Unlesstheemployerhasqualifying“objective”or“historical”data.) 2.Every3mos.if>PEL 3.Every6mos.if>ALand<PEL 4.Discontinueif<AL

Regulated Areas Establishregulatedareaswhereairborneconcentrationsareorareexpectedtobe>PELMethods of Compliance to 1.Employeerotationmaynotbeusedasacontrolmeasure.Achieve the PEL 2.IfanemployeeisexposedabovethePEL<30days/year(12consecutivemonths),thenemployanyeffectivecontrol measure(exceptemployee)rotation. 3.IfanemployeeisexposedabovethePEL>30days/year(12consecutivemonths),thenapplyahierarchyof controlsapproachtoachievethePEL: a.employfeasibleengineeringandworkpracticecontrols;and b.employrespiratoryprotectiontoreduceanyresidualambientexposuresdowntothePEL.

Respiratory Protection Providerespiratorsinaccordancewith1910.134whereemployeesareexposedabovethePEL

Protective Work Clothing Whenahazardispresent,orislikelytobepresent,fromskinoreyecontactwithCr(VI),provideappropriatePPEand Equipment atnocosttoemployee

Hygiene Areas Changeroomsmustbeprovidedwhenprotectiveclothingandequipmentisrequired.Washingfacilitiesmustbeprovidedforand Practices employeeswitheyeorskincontactwithCr(VI).Speciallaunderingandcleaningpracticesmustbeimplemented whereprotectiveclothingorequipmentisrequired.Certainactivities(e.g.,smoking,eating)areprohibitedin“regulated areas”(GeneralIndustryonly)orinareaswhereskinoreyecontactoccurs.Restrictionsareimposedoneatingareas.

Housekeeping KeepsurfacesfreeaspracticableofaccumulationofCr(VI)&cleanspillsandreleasesofCr(VI)materialspromptly

Medical Surveillance Medicalassessmentforemployeeswho:AreexposedabovetheAL>30days/year(initiallyandannually); ExperiencesignsorsymptomsassociatedwithCr(VI)exposure;Areexposedinanemergency

Communication of hazards Adequatelymarkregulatedareas.WarninglabelsoncontainerswithCr(VI)contaminatedwastesandclothing/to employees equipmentperHazComStandardEmployeetrainingrequirements.

Recordkeeping Exposuremonitoringrecords. Medicalsurveillancerecords.

Effective Date May30,2006

Compliance Deadlines 20ormoreemployees: Allrequirementsexceptengineeringcontrols:11-27-2006 Engineeringcontrols:5-31-2010 19orfeweremployees:Allrequirementsexceptengineeringcontrols:5-30-2007 Engineeringcontrols:5-31-2010


More and more people aregoing to the Internet first to find the services and products theywant.ThePerformanceAlliance™programiskeepingpacewiththetimes through a new feature onthe Alliance consumer websitecalled“RequestanEstimate.”

Thisnewfeatureallowsvisitorsto the Alliance’s Shop LocatortoscheduleanestimatefromthePerformanceAlliance™shoptheyselect. It’s fast and easy for the car owner... and the shop, too!

Now, with just a click, aconsumercanscheduleanestimate,andAllianceshopscanaccuratelymeasurehowmuchbusinesstheygainthroughthewebsite—performancealliance.dupont.com. What’smore,traffic to the Performance Alliance™ Shop Locator has increased a whopping 99% in first quarter 2006 over first quarter 2005. Every day hundreds of individualsusetheshoplocator—now Performance Alliance™ shops can see exactly which estimate requests come through performancealliance.dupont.com—andultimatelyhowmanytheyconverttocustomers. Here’show“RequestAnEstimate”works:1)TheconsumervisitstheShopLocatoronperformancealliance.dupont.comandentershis

orherZIPCodeoraddress.2)TheconsumerselectsthePerformanceAlliance™shopfromwhichheorshewouldlike

togetanestimate.3)Theconsumercompletesandsubmitsashortformtorequestanestimatetimeoraphone

callfromthePerformanceAlliance™shop.4) The consumer receives an instant notification and an email confirming the estimate

request,branded with the shop’s logo.5)ThePerformanceAlliance™shopreceivesanemailandafaxoftheestimaterequest.6)PerformanceAlliance™shopscanlogintotheAllianceHubandviewallthereferralsthey

receivefrom“RequestanEstimate.” Performance Alliance™ works! Want to know more? Contact your DuPont Refinish salesrepresentativeorcall1-877-DPC-Alliance.l

Now Car Owners Can Schedule Estimates from Consumer Site Shop Locator

PERFORMANCE ALLIANCE

The Shop Locator Request an Estimate featureworks–justaskRobScarpelli,Jr.RobisdirectorofinformationtechnologyforCastleCollision,whichhasfourlocationsinandaroundNewYorkCity.ThreeofthefourshopsaremembersofPerformanceAlliance™. WithintwodaysaftertheRequestanEstimatefeaturewasactivated, theCastleCollisionshop inQueensgotthreerequestsforestimates.Asofpresstime,theshophadreceivedatotalof15requestsandhadclosedonathirdofthem.Robestimatesthatthejobsaveragedabout$1500each. “Obviously, that’s something that wasunexpected and very much appreciated because itwasanavenueofbusinessthatbeforewejustdidn’thave,”hesays.“Andweappreciateitmorebecauseit’sdirecttothecustomertypeofrelationshipinsteadof through an insurance company or an agent. Assoonaswegottheemail,wejumpedonit.” Castle Collision began with one shop, inWestbury,N.Y.,in1992.Today,Castleisapremierprovider of collision repair and claims services in

the five boroughs of New YorkCity andLong Island.With the assistance ofthe Performance Alliance™program, Castle plans tocontinuegrowing.

SaysRob:“PerformanceAlliance™isagreatprogramand the Shop Locator is agreat added value to theprogram.” l

New York Shop Gets 15 Requests For EstimatesAnd closes five

Rob Scarpelli, Jr.

Shop Locator makes it easy for car owners to search for shops in their area.

Newconsultingtoolslocatedon the DuPont Refinish website canhelpyouaudityourshop’sperformanceandpinpointareasthatneedimprovement. Theseweb-based toolsareabsolutelyfree to Assurance of Quality™members, Performance Al-liance™ members, as well asthose who use ProfitNet™.ThetoolsincludeaBusinessAnalysisTool, a Process Auditing Tool,a Booth Capacity Tool, andmany more. All are designedto help you measure yourbusinessandprovideyouwithinformation to upgrade yourshop’sperformance. Oneofthemostusefulfeatures of the tools is in the

Proficient Repair Analysis area. It provides checkpoints for maintenance, safety, body repair, refinish, and detail audits. It takes you through the entire refinish process, from undercoats, color coats, clearcoat and detailing, enabling you to check the proficiency of your repair procedures. TheBusinessAnalysisToolallowstheusertocomparehisnumbersandKeyPerformanceIndicators(KPIs)toIndustrybenchmarks and to group averages in which his shop participates. Shop owners can determine and compare gross profits, departmental sales as a percentage of total sales, average sale per repair order and per stall, employee efficiencies, etc. ProfitNet™ users can also upload their numbers directly from ProfitNet™, thus eliminating data entry. Toaccessthetools,gotowww.performancecoatings.dupont.com,thenclickontheDPCSolutionslink,thenBusinessManagementTools.Ifyouareanewuser,clickontheRegisterbuttonandentertherequiredinformationtogetsetup.Youwillreceiveasecureusernameandpasswordonceyourinformationandvalidmembershipisauthenticated(usuallywithintwobusinessdays). l

WEB POINTERS


Web-Based Tools Can Help Improve Your Shop’s PerformanceAnd they’re free

Are you looking to promote your affiliation with DuPont and its top quality products? A new, faster andeasierprocesshasbeendevelopedforthosewhowanttouseaDuPonttrademarkortrademarkedproductnameonyourwebsite,advertising,brochuresorsignage. The DuPont oval and the DuPont Refinish Brand are

recognized globally as symbols of quality, innovation and professionalism. These arevaluabletrademarksthatwestrivetoprotect,whileatthesametimeprovideourcustomersthe ability to utilize them to build consumer awareness, trust and confidence in your business.

Promoting Your Affiliation with the DuPont Refinish Brand Name

Sample KPI reports.

Thisassociationwithatrustedbrandandlogocangiveyouacompetitiveadvantageintheautomotiveindustry.Toapplyforuseofalogo,logintowww.performancecoatings.dupont.com, clickon theMarketingbuttonat the topandLinking and Trademark Licensing on the left side. Then,followthesimpleinstructionstosubmityourrequestforalinkingorlicensingagreement. l

THE LAST WORD

To request an address change or subscription cancellation, please cut along the dotted

line and return the bottom portion of this page, including your mailing label and new

address or cancellation instructions, to:

DuPont Company • Automotive • BMP 21-1303 • Wilmington, DE 19880-0021

DuPont RefinishA member of DuPont Performance Coatings

Change ServiceRequested Attn: Business Owner / Manager

E-R4263 Printed in U.S.A. K-10656

As administration work loads increase in the collisionrepairbusiness,it’sbecomeapparentthatshopownersneedamanagementsystemtotrackthehugeamountofpaperworkanddollars flowing through their business. For more than 15 years, DuPont and YADA Systemshave provided that system – ProfitNet™.OriginallydesignedinDOSand then converted, updated, and continually enhancedin a Windows format, ProfitNet™provides solutions for themanagementneedsofacollisionrepairfacility. Bylisteningtothemanyshopownersusingthesystemovertheyears,DuPontandYADAhaveaddedenhancementstotheapplication.Theconceptbehindtheseupgradesandthesystemitselfissimple:“Youcan’tmanagewhatyoudon’tmeasure.” Thesoftwareallowsthemanagertomeasureandmanagehisbusiness before the month ends. Here’s what ProfitNet™provides:•EstimatingsysteminterfacesfromADPShopLink®,CCC

Pathways,MitchellUltraMateandMitchellTruckEst.•DealershipManagementSystem(DMS)interfacesforADP

andReynoldsandReynolds.•AccountinginterfacesforBusinessWorksandQuickBooksPro.•ElectronicOEMpartsorderingthroughOEConnection®

CollisionLink®.•FinancialKPIinterfacetoDPCSolutionsWebTools. ACSIinterfacetoCommittedToQuality(CTQ)foreasytransferofcustomerinformationfortheirCSIservice. All of these interfaces provide an easy-to-useapplication that allows the ProfitNet™usertomanageeveryaspectofhisbusiness. How?Let’scounttheways:1. Using the ProfitNet™ Appointment Module, estimators can

schedule customerpickupanddelivery,therebyimprovingcustomer retention, satisfaction, and estimator efficiency.

2.Once the estimate has been written and imported intoProfitNet™,thenextstepistoconverttheestimatetoarepairorder. From this point on the RO is a work in process documentuntilclosedandbilled.

3. Using the ProfitNet™SchedulingModule,the vehicle can be scheduled in,basedontheworkloadandcapacityoftheshop.

4.Once the vehicle is scheduled in, parts are usually ordered using OEConnection® for OEM partsthroughan

integratedCollisionLink®software,whichsendstheOEMpartsorderthroughtheOEConnection®serverdirectlyintothedealer’spartsscreen.This eliminates the Dealer parts department from having to enter every part numberandprovidesapartnumberscrubbingfeaturetoensurethecorrectpartisshipped.

5.Next, using the Employee Scheduling Module enables themanagerto allocate labor based on available technicians.AsthevehiclemovesthroughtherepairprocessaVehicleTrackerprovidesaonescreenviewofallworkinprocess,includingthelocationofallvehicles.Theycanbemovedmanuallyonthetracker screen or as labor is flagged. Printed out, the Vehicle Trackerscreenisagreattoolforproductionmeetings.

6.ATaskListorBestPracticeSOPscanbeusedtoverify that quality work has been donebeforeclosingtheRO.

7.MarkingtheROasCompleteandClosedallows information to go to the accounting system or the DMS system.

8.Once the RO is closed the customer information can beuploadedtoCTQforcustomer satisfaction follow up.

9. ProfitNet users can also take advantage of the DPC Solutions WebToolsbyuploadingtheirmonthlydatatotheBusinessAnalysis Tool. This allows shops to do benchmarking comparisons against industry Key Performance Indicators, other ProfitNet™ users, shops of similar size, or members of groups they may belong to, such as Business Councils™, Performance Alliance™ or AOQ.Thisservice is free to ProfitNet users!

That’s an overview of the basic benefits ProfitNet™delivers during the repair process. In addition, many reportsare available to help monitor, measure, and manage thebusiness.TheseincludeWork in Process, Job Costing, Cycle Time, Profitability, Sales vs. Goals, Estimator Efficiency, Technician Efficiency, etc. All of these can be filtered by Insurance Company, Estimator, Technician, etc. If you haveseveral facilities, ProfitNet™providesconsolidatedreportingforthosemultipleshops. If you feel it’s time to upgrade to the top managementsystem in the collision repair industry, contact your localDuPont Refinish representative or distributor for more information or a demonstration of ProfitNet™.l

Tom McGarryManager, Information Technology and Business Consulting Services DuPont Performance Coatings, Refinish Systems

… ProfitNet™ provides solutions

for the management needs of a collision

repair facility.

ProfitNet™: Measuring Today to Manage Tomorrow

Please email comments to: [email protected]

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Rev Up Your Shop… Pg. 3 New Alliance Training… Pg. 6 Free ... News... · can save 30% on material plus save time and labor by getting full value for your primer application step