CH AR LE S T . W ALK ER1464 Milford Court South | Marietta, GA 30008 | 404-387-4016 | walkers1977@gmail.com

IT MANAGEMENT PROFESSIONAL ACADEMIC & INSTRUCTIONAL TECHNOLOGY – SYSTEMS ADMINISTRATION – IMPLEMENTATION

Technically advanced professional with more than 15 years in education and auxiliary services. Able to combine business savvy and IT systems management experience to develop and implement programs that advance teaching and learning. An out of the box thinker with strong communication skills and ability to convey information to technical and non-technical end users as well.

Experienced in using course/learning management systems such as Black Board Transact, Blackboard Learn and Heartland.

Expert in housing portals and registration systems which include: StarRez, Salto, and Banner.

Highly skilled in classroom technologies and audio/visual components.

Sound leadership and troubleshooting skills, demonstrated daily while directing IT campus services for Kennesaw State University.

Excellent presentation skills as evidenced in role as an adjunct professor who develops curriculum and content for overall student success.

Managed several special projects which involved the setup and implementation of new systems.

AREAS OF EXPERTISE

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IT Infrastructure Operations Management IT Security Network Administration

System Development Systems Integration Training & Instruction Project Management

Budget Management Business Continuity Disaster Recovery Staff Management

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Professional Experience

KENNESAW STATE UNIVERSITY ׀ Former Southern Polytechnic Campus ׀ Marietta, GA 2010- Present IT Systems Support Professional V (former Assistant Director of Campus Services for IT with SPSU)Direct all IT activities and projects related to campus services for 25,000 students. Includes audio/visual technology systems, designing and implementing digital signage advertisements along with providing application support. Charged with systems administration for Campus Card Services, Transportation and Dining Services.

KEY CONTRIBUTIONS Spearheaded the migration of campus card management system from Blackboard to Heartland.

Strategically managed this six month project without interruption in campus services which included the following:- Cost analysis of card management systems- Setting up initial meeting between Heartland executives and the management team at KSU- Getting approval for funding and completing purchase orders among other tasks

Launched new housing portal StarRez resulting in more efficiency in roommate assignments and payments.

Managed the implementation of the digital signage network; a three month project to display all digital content such as advertisements, menu boards, events and emergency warnings.

Implemented Salto card access system in 2010 for the Marietta campus, now adopted university-wide.

KSU Freshman Seminar-Instructor (Aug. 2015 – Present)

CHARLES T. WALKER walkers1977@gmail.com

ADJUNCT PROFESSOR ROLESCOLUMBIA SOUTHERN UNIVERSITY ׀ Atlanta, GA 2012 – Present Online Adjunct ProfessorProvide instruction to an average of 32 students per class. Includes curriculum development for the following IT and IT business courses: System Analysis and Design, Introduction to E-Commerce, Computer Essentials, Information Systems Management and Database Design and Implementation.

KEY CONTRIBUTIONS Instrumental in providing quick response to students such as grading assignments with two days after

submission and responding to emails within 48 hours. Achieved a perfect score on most recent class pre-checks, in addition to excellent student evaluations. Praised for integrating information online through media content creation such as YouTube, allowing

students access at all times.

Additional Adjunct Professor Roles:CHATTAHOOCHEE TECHNICAL COLLEGE ׀ Marietta & Canton, GA Campuses 2014 – PresentHybrid Adjunct Professor ׀ Online and campus instruction ITT TECHNICAL INSTITUTE ׀ Atlanta, GA 2007 – Present Adjunct Professor ׀ Hands-on Instruction in IT Networking

PREVIOUS INFORMATION TECHNOLOGY EXPERIENCEGEORGIA INSTITUTE OF TECHNOLOGY ׀ Atlanta, GA 2001 – 2010 Computer Support Specialist IV 2010 – 2006 ׀Computer Support Specialist II 2006 – 2004 ׀Computer Project Coordinator II 2004 – 2001 ׀

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Event Planner 2003 – 2002 ׀

EDUCATION & CERTIFICATIONS

COLORADO TECHNICAL UNIVERSITY, Colorado Springs, COMaster of Science: Management 2005 ׀

CLAYTON COLLEGE & STATE UNIVERSITY, Morrow, GA Bachelor of Information Technology 2001 ׀

Associate of Applied Science 2000 ׀

Microsoft Certified Technology Specialist (MCTS) Georgia Institute of TechnologyMicrosoft Certified Technology Specialist - Defining Customer Service Windows 7, Configuration Management Development

Colorado Technical University CompTIA (previous)Database management ׀ Networking & Telecommunications A+ Certified IT TechnicianProject Management ׀ Systems Analysis & Integration Security + Certified

ADDITIONAL TECHNICAL SKILLSScala Pinnacle IRIS OS X Workstation/Server Microsoft WordEMS AdAstra Meeting Matrix XP/2000/xx Microsoft PowerPointCognos Zimbra Digital Display Windows Server 7 & 8 Microsoft Excel

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