Resume Writing Human Services (AS)

Alcohol & Substance Abuse Counseling (AAS)

Career Services Coulter 110, 315-498-2585

careerservices@sunyocc.edu purplebriefcase.com/sunyocc

Basic Resume Outline - One Section “Experience” 1

Basic Resume Outline - Two Sections “Relevant Experience & Other Experience” 2

Contact Information 3

Education 3 - 4

Honors & Awards 4 - 5

Coursework 5

Training & Certifications 6

Activities 7

Computer / Technical Skills 8

Other Skills 8

Writing About Your Experience 9

Actions Verbs to Use When Writing About Your Experience 10

Resume Sample 1 - AS, Human Services - General Resume - Entry Level 11

Resume Sample 2 - AS, Human Services - Targeted Resume - Experienced 12

Resume Sample 3 - AAS, Alcohol & Substance Abuse Counseling - General Resume - Entry Level 13

Resume Sample 4 - AAS, Alcohol & Substance Abuse Counseling - Targeted Resume - Experienced 14

What’s Inside

1

Sample Resume Outline - General Resume - Basic

Name Contact Information

Education Degree, Major School Name, City, State Expected Graduation or Graduation Date: Month Year Honors & Awards (optional section) ▪ Name of Award/Honor, Organization Name, Date Received ▪ Name of Award/Honor, Organization Name, Date Received ▪ Name of Award/Honor, Organization Name, Date Received Coursework (recommended section) ▪ Full name of course ▪ Full name of course ▪ Full name of course ▪ Full name of course Training & Certifications (optional section) ▪ Certification / Training Name ▪ Certification / Training Name ▪ Certification / Training Name ▪ Certification / Training Name Experience Title , Start Date - End Date or Present Name of Organization, City, State ▪ Description of what you did in the position - tasks & accomplishments ▪ Description of what you did in the position - tasks & accomplishments ▪ Description of what you did in the position - tasks & accomplishments Title , Start Date - End Date or Present Name of Organization, City, State ▪ Description of what you did in the position - tasks & accomplishments ▪ Description of what you did in the position - tasks & accomplishments ▪ Description of what you did in the position - tasks & accomplishments Title , Start Date - End Date or Present Name of Organization, City, State ▪ Description of what you did in the position - tasks & accomplishments ▪ Description of what you did in the position - tasks & accomplishments ▪ Description of what you did in the position - tasks & accomplishments Activities (optional section) ▪ Title, Name of Organization, Start Date to End Date or Present ▪ Title, Name of Organization, Start Date to End Date or Present ▪ Title, Name of Organization, Start Date to End Date or Present Computer / Technical Skills ▪ Name of Software ▪ Name of Software ▪ Name of Software Other Skills (optional section) ▪ Foreign Language Spoken ▪ Other Relevant Skill(s)

This is a general resume outline, and should be used as a guide to organize your resume.

You may or may not have information to include in every section listed.

Feel free to use a different format or include other relevant information on your resume.

See the following pages for detailed explanations and examples.

Include all your experience Paid Work Internships Volunteer/Community Service Leadership Roles

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Basic Resume Outline - Two Sections “Relevant Experience & Other Experience”

Name Contact Information

Education Degree, Major School Name, City, State Expected Graduation or Graduation Date: Month Year Honors & Awards (optional section) ▪ Name of Award/Honor, Organization Name, Date Received ▪ Name of Award/Honor, Organization Name, Date Received Coursework (recommended section) ▪ Full name of course ▪ Full name of course ▪ Full name of course ▪ Full name of course Training & Certifications (optional section) ▪ Certification / Training Name ▪ Certification / Training Name ▪ Certification / Training Name ▪ Certification / Training Name Relevant Experience Title , Start Date - End Date or Present Name of Organization, City, State ▪ Description of what you did in the position - tasks & accomplishments ▪ Description of what you did in the position - tasks & accomplishments ▪ Description of what you did in the position - tasks & accomplishments Title , Start Date - End Date or Present Name of Organization, City, State ▪ Description of what you did in the position - tasks & accomplishments ▪ Description of what you did in the position - tasks & accomplishments ▪ Description of what you did in the position - tasks & accomplishments Other Experience Title, Start Date - End Date or Present Name of Organization, City, State Title, Start Date - End Date or Present Name of Organization, City, State Activities (optional section) ▪ Title, Name of Organization, Start Date to End Date or Present ▪ Title, Name of Organization, Start Date to End Date or Present ▪ Title, Name of Organization, Start Date to End Date or Present Computer Skills ▪ Name of Software ▪ Name of Software ▪ Name of Software Other Skills (optional section) ▪ Foreign Language Spoken

This is a general resume outline, and should be used as a guide to organize your resume.

You may or may not have information to include in every section listed.

Feel free to use a different format or include other relevant information on your resume.

See the following pages for detailed explanations and examples.

Include experience that is related to the position you are applying for

Internships Volunteer/Community Service Paid Work Leadership Roles

Include experience that is unrelated to what you are applying for Types of experience are same as above

3

Name Mailing Address, City, State Zip

Email, Phone Number

Contact Information

Name Email, Phone Number

Education

List in reverse chronological order - most recent started / received, working backwards in time

Listing high school information on your resume is optional: ▪ Only include if you graduated less than 3 years ago

List the correct degree type (A.S., A.A.S.) and the correct major (do not abbreviate)

If you have attended more than one college: ▪ List information for each college - even if you did not complete a degree ▪ Include college courses completed while in high school

Only include GPAs of 3.0 or higher

Contact Information Formats

Contact Information Section Tips

Mailing address is optional

List a professional email address that you check on a regular basis

List a phone number where you can receive calls & voicemail messages

Steven Jones 15 Smith Lane, Syracuse, NY 13204 315-468-8952 ● sjones@yahoo.com

Vanessa G. Mitchell vanessamitchell@gmail.com • 315-539-5493

Contact Information Examples

Education Formats

Education Section Tips

Degree, Major School Name, City, State Expected Graduation Date: month/year

Degree, Major, School Name, City, State Month/year of graduation

School Name, City, State date started - present Degree, Major

4

Education Examples

Honors & Awards (optional section)

Honors & Awards Format

Honors & Awards Tips

Award Name, Organization Who Gave It, Month / Year Received

List in reverse chronological order - most recently received, working backwards in time

Include honors that reflect academic achievements and/or work / internship / volunteer achievements

Check the physical award for details - no details? Do not list the award

Mix academic & other awards together or list in separate sections

Examples of Academic Honors at Onondaga Community College include: ▪ Merit Based Scholarships ▪ Provost’s / President’s List ▪ Academic Department Student Awards ▪ Special Population Program Awards (i.e., EOP, CSTEP, etc.) ▪ Phi Theta Kappa National Honor Society ▪ National Society of Leadership & Success ▪ SUNY Chancellor’s Awards

Example: Two Colleges (Transferred to Onondaga) Onondaga Community College, Syracuse, NY AS, Human Services Expected Graduation Date: May 2019

Binghamton University, Binghamton, NY BS, Psychology (Completed 24 credits) September 2016 to May 2017

Example: High School & College (Listing High School is Optional) Associate in Science, Human Services Onondaga Community College, Syracuse, NY Graduated: May 2018

Regents Diploma Liverpool High School, Liverpool, NY June 2016

Example: Two Colleges (Courses Completed During High School)

Onondaga Community College, Syracuse, NY Associate in Applied Science, Alcohol & Substance Abuse Counseling Expected Graduation Date: December 2018

Syracuse University, Syracuse, NY Completed 12 credits during senior year of high school August 2016 to May 2017 Courses included: English Composition I & II, General Psychology

▪ Families in Crisis: Human Services Intervention ▪ Social Work Interviewing & Counseling ▪ Human Services Theory, Skills & Resources ▪ Human Services: Beginning Skills & Competencies

▪ Cultural Competence and Special Populations ▪ Individual Counseling Skills for Chemical Dependency Counselors ▪ Group Skills for Alcohol and Substance Abuse Counseling ▪ Clinical Skills for Alcohol & Substance Abuse Counselors ▪ Cultural Competence and Special Populations ▪ Overview of Addiction Services ▪ Chemical Dependencies ▪ Human Services Theory, Skills & Resources

Honors & Awards Examples

Academic Achievements: ▪ National Honor Society of Leadership & Success, Spring 2016 - Present ▪ Mary M. Smith Memorial Scholarship, Fall 2015 ▪ Most Improved Student Award, EOP Program, Onondaga Community College, Fall 2016 Other Achievements: ▪ Perfect Attendance, Target Corporation, January 2017 ▪ Intern of the Month, ABC Company, November 2016

Achievements ▪ Phi Theta Kappa Honor Society, Onondaga Community College, Fall 2017 - Present ▪ Perfect Attendance Award, Target Corporation, January 2017 ▪ Academic Achievement Award, Biology Department, Onondaga Community College, December 2016 ▪ Intern of the Month, ABC Company, November 2016 ▪ Mary M. Smith Memorial Scholarship, Fall 2016 ▪ President’s List, Onondaga Community College, Spring 2016

5

Coursework (recommended section)

Name of Course, Name of Course, Name of Course, Name of Course, Name of Course, Name of Course

Name of Course (in progress) Name of Course Name of Course (in progress) Name of Course Name of Course Name of Course Name of Course Name of Course

Coursework Formats

Coursework Tips

List 4-6 courses that are related to the position you are applying for

Include the most relevant coursework you have completed or that you are currently taking

List the course name, not the course number

Do not abbreviate the course name - list the official name as it appears in the college catalog / website

Coursework Examples

6

Training & Certifications (optional section)

▪ List the training or certifications you have achieved that are related to your career

▪ Use categories to list training / certifications in a variety of areas

Certifications & Training: Mental Health First Aid, Contact Community Services Adult and Pediatric CPR/AED, American Red Cross

Training & Certifications Format

Training & Certifications Tips

Certification / Training Name, Granting Organization, Date Completed / Received (optional)

Training & Certifications Examples

Certifications & Training: Substance Abuse Counseling ▪ CASAC-T (#123456) Suicide Prevention ▪ Applied Suicide Intervention Skills Training (ASIST) ▪ Mental Health First Aid / Mental Health First Aid Youth ▪ safeTalk Child Welfare ▪ NYS Mandated Reporter

Certification / Training Name Certification / Training Name Certification / Training Name Certification / Training Name

Category: Certification / Training Name Category: Certification / Training Name

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Activities Member, Whole Earth Club, Onondaga Community College, 2017 to 2018

Cast Member, Syracuse Theatre Company, 2016 to Present

Team Member, Liverpool Intramural Kickball, 2015 to Present

Volunteer, Helping Hounds Dog Rescue, 2014 to 2016

Member, Boy Scouts of America, Troop #123, 2012 to Present ▪ Eagle Scout, 2018 ▪ Order of the Arrow, 2016

Activities Onondaga Community College: ▪ Volunteer, Internship, Volunteer & Job Fair, Career Services, February 2018 ▪ Team Member, Women’s Lacrosse, December 2017 - Present ▪ Volunteer Mentor, ESL Mentoring Program, January 2017 - May 2017 ▪ Member, Business Club, October 2016 - Present

Activities Examples

Activities ▪ Participant, STEM Day, SRC Inc., Spring 2018 ▪ Attendee, Multicultural Summit, Onondaga Community College, Spring 2018 ▪ Mentee, OnPoint for College, Young Professional ’s Empowerment Program, Fall 2016 - Present

Activities (optional section)

Activities Format

Title, Name of Organization, Start Date to End Date / Present Title, Name of Organization, Start Date to End Date / Present Title, Name of Organization, Start Date to End Date / Present

Title, Name of Organization, Start Date to End Date / Present ▪ Recognition / Achievement / Award

Use this section to demonstrate that you are well-rounded, and not just focused on academics

List activities you have been involved in for a significant amount of time, or activities you are proud of

What to include:

▪ Indicate any special recognitions you have received (i.e., Order of the Arrow, Black Belt, etc.)

▪ If you have held leadership positions, be sure to include information on the tasks you completed, and your

accomplishments (see page 15 for more detail).

Activities Tips

▪ Student Government ▪ Clubs ▪ Sports (intramural or competitive) ▪ Martial Arts ▪ Boy Scouts / Girl Scouts ▪ Music

▪ Theatre ▪ Dance ▪ Conferences ▪ Field Trips ▪ Cultural Experiences ▪ Job Shadows

▪ Informational Interviews ▪ Networking Events ▪ Mentoring Programs ▪ Volunteering / Community Service ▪ Other activities you are engaged in!

List the software you are proficient in and:

▪ Can easily use today

▪ Can provide example(s) of how you have recently used it

Optional - qualify your level of skill (i.e., basic, intermediate, advanced)

Include other technical information (ie. operating systems, advanced software / skills, etc.)

Computer Skills ▪ Office Productivity: MS Word, Excel, PowerPoint, Publisher

▪ Desktop Publishing: Adobe Photoshop

▪ Webpage Design: Adobe Dreamweaver

▪ Operating Systems: Windows & IOS operating systems

Use this section as a stand alone, or in combination with the Computer / Technical Skills section (see above)

Include “hard skills” such as proficiency in a foreign language, technical skills, etc.

Avoid listing “soft skills” (i.e., team player, time management, organization, etc.)

Other Skills (optional section)

Language Skills: Fluent in English, Arabic and French

Computer Skills: ▪ Microsoft Word ▪ Microsoft Excel ▪ Microsoft PowerPoint ▪ Typing 45 WPM

Computer / Technical Skills Tips

Computer / Technical Skills Examples

Other Skills Format

Other Skills Tips

Other Skills Examples

name of skill, name of skill, name of skill, name of skill

Skills:

Language: Fluent in English, Arabic and French

Computer: MS Word, MS Excel, MS PowerPoint, MS Publisher

Technical: Social Media, Platforms, Basic Web Design, Photo Editing

Computer / Technical Skills

Computer / Technical Skills Format

Name of software, name of software, name of software, name of software Category: Name, Name, Name Category: Name, Name, Name, Name

Category: Name, Name, Name Category: Name, Name, Name, Name

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Writing About Your Experience

Write position descriptions that talk about the: ▪ Position duties & tasks ▪ The transferrable skills you used to be successful (i.e., teamwork, communication, attention to detail,

organization, etc.) ▪ What you accomplished in the position:

▪ How you made a difference to the organization, customers, co-workers, etc.

Writing about your accomplishments: ▪ Accomplishments come in many forms

▪ Think outside the box:

▪ Did you contribute to keeping customers happy?

▪ Were you promoted after only X months in the role?

▪ Did you start as a temp / seasonal employee and get hired on?

▪ Were you cross trained in different areas / departments / jobs?

▪ Were you the “go-to” person for something on your team?

▪ Did you train new employees?

▪ Were you trusted to handle something important or above your job title / position / paygrade?

▪ Were you successful in reaching organization goals / quotas?

Write your position descriptions using this basic formula:

action verb +

Skill +

Task (what) +

result (when possible)

Do Not Say: ▪ Client intake ▪ Consultations ▪ Rehab plans ▪ Monitor progress Do Say: ▪ Participate in initial client intake processes for the intensive outpatient substance abuse treatment program ▪ Consult with clients to discuss options and goals, gather, and compile all information ▪ Assist in developing rehabilitation plans which fit client’s aptitudes, education levels, physical abilities, and goals ▪ Monitor and record client’s progress to ensure goals and objectives are met ▪ Provide general information and refer ineligible individuals to public/private agencies for additional assistance

Format

Examples

Tips

9

Action Verbs To Use When Writing About Your Experience

Communication Skills ▪ Addressed ▪ Advertised ▪ Arbitrated ▪ Arranged ▪ Articulated ▪ Authored ▪ Clarified ▪ Collaborated ▪ Communicated ▪ Composed ▪ Condensed ▪ Conferred ▪ Consulted ▪ Contacted ▪ Conveyed ▪ Convinced ▪ Corresponded ▪ Debated ▪ Defined ▪ Developed ▪ Directed ▪ Discussed ▪ Drafted ▪ Edited ▪ Elicited ▪ Enlisted ▪ Explained ▪ Expressed ▪ Formulated ▪ Furnished ▪ Incorporated ▪ Influenced ▪ Interacted ▪ Interpreted ▪ Interviewed ▪ Involved ▪ Joined ▪ Judged ▪ Lectured ▪ Marketed ▪ Mediated ▪ Moderated ▪ Negotiated ▪ Observed ▪ Outlined ▪ Participated ▪ Persuaded ▪ Presented ▪ Promoted ▪ Proposed ▪ Publicized ▪ Reconciled ▪ Recruited ▪ Referred ▪ Reinforced ▪ Reported ▪ Resolved ▪ Responded ▪ Solicited ▪ Specified ▪ Spoke

▪ Suggested ▪ Summarized ▪ Synthesized ▪ Translated ▪ Wrote Clerical Skills ▪ Approved ▪ Arranged ▪ Catalogued ▪ Classified ▪ Collected ▪ Compiled ▪ Dispatched ▪ Executed ▪ Generated ▪ Implemented ▪ Inspected ▪ Monitored ▪ Operated ▪ Organized ▪ Prepared ▪ Processed ▪ Purchased ▪ Recorded ▪ Retrieved ▪ Screened ▪ Specified ▪ Systemized ▪ Tabulated ▪ Validated Creative Skills ▪ Acted ▪ Adapted ▪ Began ▪ Combined ▪ Composed ▪ Conceptualized ▪ Condensed ▪ Created ▪ Customized ▪ Designed ▪ Developed ▪ Directed ▪ Displayed ▪ Drew ▪ Entertained ▪ Established ▪ Fashioned ▪ Founded ▪ Illustrated ▪ Initiated ▪ Instituted ▪ Integrated ▪ Introduced ▪ Invented ▪ Modeled ▪ Modified ▪ Originated ▪ Performed ▪ Photographed ▪ Planned

▪ Revitalized ▪ Shaped ▪ Solved Financial Skills ▪ Administered ▪ Adjusted ▪ Allocated ▪ Analyzed ▪ Appraised ▪ Assessed ▪ Audited ▪ Balanced ▪ Budgeted ▪ Calculated ▪ Computed ▪ Conserved ▪ Corrected ▪ Determined ▪ Developed ▪ Estimated ▪ Forecasted ▪ Managed ▪ Marketed ▪ Measured ▪ Netted ▪ Planned ▪ Prepared ▪ Programmed ▪ Projected ▪ Qualified ▪ Reconciled ▪ Reduced ▪ Researched ▪ Retrieved Helping Skills ▪ Adapted ▪ Advocated ▪ Aided ▪ Answered ▪ Assessed ▪ Assisted ▪ Clarified ▪ Coached ▪ Collaborated ▪ Contributed ▪ Cooperated ▪ Counseled ▪ Demonstrated ▪ Diagnosed ▪ Educated ▪ Encouraged ▪ Ensured ▪ Expedited ▪ Facilitated ▪ Familiarized ▪ Furthered ▪ Guided ▪ Helped ▪ Insured ▪ Intervened ▪ Motivated

▪ Prevented ▪ Provided ▪ Referred ▪ Rehabilitated ▪ Represented ▪ Resolved ▪ Simplified ▪ Supplied ▪ Supported ▪ Volunteered Leadership Skills ▪ Administered ▪ Analyzed ▪ Appointed ▪ Approved ▪ Assigned ▪ Attained ▪ Authorized ▪ Considered ▪ Consolidated ▪ Contracted ▪ Controlled ▪ Chaired ▪ Converted ▪ Coordinated ▪ Decided ▪ Delegated ▪ Developed ▪ Directed ▪ Eliminated ▪ Emphasized ▪ Enforced ▪ Enhanced ▪ Established ▪ Evaluated ▪ Executed ▪ Generated ▪ Handled ▪ Headed ▪ Hired ▪ Hosted ▪ Improved ▪ Incorporated ▪ Increased ▪ Initiated ▪ Inspected ▪ Instituted ▪ Led ▪ Managed ▪ Merged ▪ Motivated ▪ Navigated ▪ Organized ▪ Originated ▪ Oversaw ▪ Overhauled ▪ Oversaw ▪ Planned ▪ Presided ▪ Prioritized ▪ Produced

▪ Recommended ▪ Replaced ▪ Restored ▪ Reviewed ▪ Scheduled ▪ Secured ▪ Selected ▪ Streamlined ▪ Strengthened ▪ Supervised ▪ Terminated Organizational Skills ▪ Approved ▪ Arranged ▪ Catalogued ▪ Categorized ▪ Charted ▪ Classified ▪ Coded ▪ Collected ▪ Compiled ▪ Corrected ▪ Corresponded ▪ Distributed ▪ Executed ▪ Filed ▪ Generated ▪ Incorporated ▪ Inspected ▪ Logged ▪ Maintained ▪ Monitored ▪ Obtained ▪ Operated ▪ Ordered ▪ Organized ▪ Prepared ▪ Processed ▪ Provided ▪ Purchased ▪ Recorded ▪ Registered ▪ Reserved ▪ Responded ▪ Reviewed ▪ Routed ▪ Scheduled ▪ Screened ▪ Submitted ▪ Supplied ▪ Standardized ▪ Systematized ▪ Updated ▪ Validated ▪ Verified Research Skills ▪ Analyzed ▪ Clarified ▪ Collected ▪ Compared

▪ Conducted ▪ Critiqued ▪ Detected ▪ Determined ▪ Diagnosed ▪ Evaluated ▪ Examined ▪ Experimented ▪ Explored ▪ Extracted ▪ Formulated ▪ Gathered ▪ Identified ▪ Inspected ▪ Interpreted ▪ Interviewed ▪ Invented ▪ Investigated ▪ Located ▪ Measured ▪ Organized ▪ Reviewed ▪ Searched ▪ Summarized ▪ Solved ▪ Surveyed ▪ Systematized ▪ Tested Teaching Skills ▪ Adapted ▪ Advised ▪ Clarified ▪ Coached ▪ Communicated ▪ Conducted ▪ Coordinated ▪ Critiqued ▪ Demystified ▪ Developed ▪ Enabled ▪ Encouraged ▪ Evaluated ▪ Explained ▪ Facilitated ▪ Focused ▪ Guided ▪ Individualized ▪ Informed ▪ Instilled ▪ Instructed ▪ Motivated ▪ Persuaded ▪ Set goals ▪ Simulated ▪ Stimulated ▪ Taught ▪ Trained ▪ Transmitted ▪ Tutored Technical Skills

▪ Adapted ▪ Applied ▪ Assembled ▪ Built ▪ Calculated ▪ Computed ▪ Conserved ▪ Constructed ▪ Converted ▪ Debugged ▪ Designed ▪ Determined ▪ Developed ▪ Devised ▪ Engineered ▪ Fabricated ▪ Fortified ▪ Installed ▪ Maintained ▪ Operated ▪ Overhauled ▪ Printed ▪ Programmed ▪ Rectified ▪ Regulated ▪ Remodeled ▪ Repaired ▪ Replaced ▪ Restored ▪ Solved ▪ Specialized ▪ Standardized ▪ Studied ▪ Upgraded ▪ Utilized

10

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MELISSA R. EASTERLY 7987 Spring Place, Apartment 10, Syracuse, NY 13203 315-883-6599, melissareasterly@gmail.com

EDUCATION

AAS, Alcohol & Substance Abuse Counseling Onondaga Community College, Syracuse, NY Expected Graduation: May 2019 GPA: 3.1

COURSEWORK

▪ Individual Counseling Skills for Chemical Dependency Counselors (in progress) ▪ Clinical Skills for Alcohol and Substance Abuse Counselors (in progress) ▪ Chemical Dependencies ▪ Human Services Theory, Skills & Resources ▪ General Psychology

EXPERIENCE

ESL Mentoring Project, Onondaga Community College, Syracuse, NY Volunteer, Spring 2017 ▪ Completed 10 hours of community service for a Service Learning Project for an Intercultural Communication class. ▪ Met with a small group of refugee OCC students who were learning the English Language. ▪ Conversed about the refugee’s backgrounds, assisted with coursework, and practiced English language skills. Panera Bread, Syracuse, NY Shift Leader (in training), March 2017 to Present Crew Member, November 2016 to September 2017 ▪ Began as a Crew Member and was promoted after 10 months to Shift Leader. ▪ Provide friendly and polite customer service and resolve all customer issues and complaints. ▪ Supervise a crew of 4-7 staff, make crew work assignments and ensure all work is accurately completed. ▪ Consult the prep guide and make critical decisions regarding food production for the shift ▪ Read report sheets from previous day sales to ensure all safe deposits match the information entered into the system

(Cash Office software). ▪ Count down drawers at the end of each shift, document total cash profits, and make safe deposit. FedEx, Syracuse, NY Package Handler, July 2014 to September 2016 ▪ Moved products and materials by hand or with basic material handling equipment. ▪ Handled fragile items and hazardous materials in a safe manner according to rules and regulations. ▪ Placed containers on proper conveyor belts and in chutes to go to the loading dock. ▪ Worked with a team to process all packages efficiently by the end of each shift.

ACTIVITIES

Onondaga Community College: ▪ Volunteer, Internship, Volunteer & Job Fair, Career Services, February 2018 ▪ Team Member, Women’s Lacrosse, December 2017 - Present ▪ Member, Psychology Club, October 2016 - Present

COMPUTER SKILLS

▪ MS Word, MS PowerPoint ▪ Google Docs ▪ Social Media (Facebook, Snapchat, Instagram)

AAS, Alcohol & Substance Abuse Counseling - General Resume - Entry Level

12

AAS, Alcohol & Substance Abuse Counseling - Targeted Resume - Experienced

IAN THOMPSON 315-123-4567, ianthompson10@gmail.com EDUCATION A.A.S., Alcohol and Substance Abuse Counseling Onondaga Community College, Syracuse, NY Expected: December 2018 Cumulative GPA: 3.9 Member, Phi Theta Kappa Honor Society Schenectady County Community College, Schenectady, NY August 2013 to May 2014 Completed coursework towards a degree in Math & Science

LICENSES & CERTIFICATIONS Naloxone Trained, NYS Department of Health, License #1234 Adult First Aid, CPR, AED, American Red Cross Mental Health First Aid, Contact Community Services

RELEVANT COURSEWORK ▪ Overview of Addiction Services ▪ Group Skills for Alcohol & Substance Abuse Counseling ▪ Cultural Competence & Special Populations ▪ Individual Counseling Skills for Alcohol & Substance Abuse Counselors ▪ Clinical Skills for Alcohol & Substance Abuse Counselors ▪ Chemical Dependencies ▪ Human Services Theory, Skills, and Resources

RELEVANT EXPERIENCE Intern June 2018 to Present The Rescue Mission, Syracuse, NY ▪ Work under the supervision of a Transformation Program Case Manager ▪ Participate in initial client intake processes for the intensive outpatient substance abuse treatment program ▪ Consult with clients to discuss options and goals, gather, and compile all information ▪ Assist in developing rehabilitation plans which fit client’s aptitudes, education levels, physical abilities, and goals ▪ Monitor and record client’s progress to ensure goals and objectives are met ▪ Provide general information and refer ineligible individuals to public/private agencies for additional assistance ▪ Assist in locating viable housing for displaced individuals

Intern September 2017 to November 2017 InterFaith Works, Syracuse, NY ▪ Led discussion in drug and alcohol prevention group regarding harmful effects of substance abuse ▪ Observed prevention group on weekly basis, resulting in better understanding of refugees, impact of trauma, and cultural

differences ▪ Assisted Substance Abuse Counselor with filing paperwork ▪ Served as an aide for ESL class by providing examples, distributing handouts, and answering students’ questions Mental Health Therapy Aide March 2016 to Present Hutchings Psychiatric Center, Syracuse, NY ▪ Provide direct care to patients on an inpatient level of psychiatric supervision ▪ Monitor safety and patient behavior ▪ Supervise patient’s daily duties (i.e. ADL’s, transition, programming’s needs, meal times, appointments, etc.)

OTHER EXPERIENCE Technology Assistant, Onondaga Community College, Syracuse, NY September 2015 to Present Afterschool & Summer Program Assistant, Syracuse YMCA, Syracuse, NY October 2012 to August 2015

SKILLS Computer: MS Word, PowerPoint, Excel Language: Proficient in conversational Spanish

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AS, Human Services - General Resume - Entry Level

Denise M. George 74 Tulip Lane, Syracuse, NY 13214, denisemgeorge@gmail.com, (315) 312-5896

Education AS, Human Services Expected December 2018 Onondaga Community College, Syracuse, NY ▪ Member, National Honor Society of Leadership & Success ▪ Member, Educational Opportunity Program ▪ Participant, On Point for College

Coursework ▪ Introduction to Counseling ▪ Interpersonal Communication ▪ Human Services Theory, Skills & Resources ▪ Human Services Beginning Skills & Competencies ▪ Spanish for Advanced Beginners

Experience Marshalls, Dewitt, NY Sales Associate October 2017 to Present ▪ Began as a seasonal associate and was hired permanently after 3 months ▪ Cross trained to provide customer service in the dressing rooms, on the sales floor, and at customer service desk / registers ▪ Process customer purchases and returns, locate items on the sales floor and at other store locations, and ensure the dressing

rooms are organized and merchandise being considered by customers is accounted for ESL Mentoring Program, Onondaga Community College, Syracuse, NY Volunteer August 2016 to May 2017 ▪ Volunteer weekly to assist an ESL student practice their English language skills ▪ Plan topics and guide the weekly conversations to ensure the meetings are productive ▪ Provide student with constructive feedback and tips for improving English language skills Camp Iroquois, East Area Family YMCA, Manlius, NY Camp Counselor (seasonal) Summer 2017, 2016, 2015 ▪ Worked on a team of 12 staff members to provide quality outdoor day camp experience for children in grades K-6 ▪ Supervised and guided up to 10 campers while participating in a variety of activities (swimming, arts, archery, etc.) ▪ Ensured camper safety; remained aware of camper medical issues, hydration, and sun exposure to avoid injury or illnesses ▪ Chosen on multiple occasions to assist the Unit Director in developing and planning special events and activities Private Families, Syracuse, NY Childcare Provider May 2014 to Present ▪ Care for children ages 6 months through 10 years for 2 - 8 hours at a time ▪ Provide supervision, keep children entertained with indoor and outdoor recreational and educational activities ▪ Prepare and serve meals, complete light housekeeping, and pet care

Activities ▪ Attendee, Multicultural Summit, Onondaga Community College Spring 2018 ▪ Mentee, On Point for College, Young Professional ’s Empowerment Program Fall 2016 - Present

Computer Skills ▪ Microsoft PowerPoint, Word, Outlook ▪ Internet research ▪ Social Media Platforms (Facebook, Snapchat, Instagram, Twitter)

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Jill P. Morse

jillpmorse@gmail.com 315-637-9986

EDUCATION AS, Human Services Expected: December 2017 Phi Theta Kappa Honor Society Member GPA: 3.5

COURSEWORK ▪ Social Work Interviewing and Counseling (in progress) ▪ Intercultural Communication (in progress) ▪ Families in Crisis: Human Services Interventions (in progress) ▪ Child Welfare and Social Work ▪ Human Services Theory, Skills & Resources ▪ Human Services Beginning Skills & Competencies ▪ American Sign Language I, II

CERTIFICATIONS Contact Community Services ▪ Applied Suicide Intervention Skills Training (ASIST) ▪ Mental Health First Aid / Mental Health First Aid Youth] American Red Cross ▪ CPR/AED Certification

RELEVANT EXPERIENCE The Salvation Army, Syracuse, NY Intern, Emergency Family Shelter 9/2017 to Present ▪ Assist in performing intakes and discharges of, and maintaining records for, the 22 shelter residents (women and children). ▪ Developed and utilize MS Excel to keep accurate records of shelter inventory and supplies. ▪ Research and compile information to connect residents to appropriate community resources to address employment, food

security, housing, and childcare barriers. Contact Community Services, East Syracuse, NY Crisis Counselor for National Suicide Prevention Lifeline (NSPL) 1/2017 to Present ▪ Provide supportive contact, de-escalation, and dispatch of emergency personnel for individuals in crisis for 1 of 9 national call centers. Telephone Information Referral Associate for 211 CNY 7/2016 to 12/2017 ▪ Responsible for providing health and human services information and referrals for a 5 county region. ▪ Coordinate shelter placements for individuals and families in collaboration with the Department of Social Services. Al-Ihsan School of Excellence, Syracuse, NY School Aide 8/2010 to 6/2016 ▪ Worked in various areas of the school including pre-school, third and fifth grade classrooms, lunch room, etc. ▪ Worked with students, teachers, and staff from a variety of ethnic and cultural backgrounds. ▪ Gained an understanding of the challenges that refugees and immigrants face and the cultural stigmas encountered. ▪ Effectively bridged the gap in communication and culture between students of different backgrounds. ▪ Served as a resource to students and parents regarding cultural nuances.

OTHER EXPERIENCE Library Assistant, Coulter Library, Onondaga Community College 2/2017 to Present Event Volunteer, Heart Walk, American Heart Association 5/2017 Team Leader, Liverpool Intramural Kickball 4/2016 to Present Volunteer, Helping Hounds Dog Rescue 9/2015 to 8/2016 Cast Member, Syracuse Theatre Company 6/2013 to Present

AS, Human Services - Targeted Resume - Experienced