Sarah Sundrup 1665 Lehmann Trail, Hamilton OH 45013 Sarah.Sundrup@gmail.com 513-200-6310

Experienced Director level manager with over 12 years of superior service in budgets, operations, training and development, process improvement, marketing, data analytics and human resources in the fields of construction, for-profit education and retail. Able to collaborate with a broad range of internal and external clientele with varied needs. A talented public speaker who is proactive, approachable and solution focused. Will be a dependable asset to the team with strong organizational skills and excellent communication skills.

Education

Miami University: School of Business Oxford , OHMasters of Business Administration (MBA) Expected 2016

Miami University: School of Business Oxford , OH Bachelors Degree of Science in Organizational Leadership 2006

ExperienceBrickman Group, LLC - Cincinnati, OH 2015- present

Account Manager Sales, Customer Service and Client Retention with in a core list of current landscaping partners

AREA WIDE PROTECTIVE- Cincinnati, OH 2013- 2015 Multi Facility Manager - Southern, Central and Western Ohio, Southern Michigan, Eastern Indiana and Kentucky Outstanding performance recognized with two promotions in a 12-month time frame. Responsible for $5.5 million operational budget

o Including purchasing, expense control, sales and advertisingo Create P/L statements by cost code and by region codeo Create job costing reports (projections and actuals)o Responsible for Accounts Receivable (billing and invoicing) and approving Accounts

Payable Increased revenue/sales by 31% in 2014 through:

o Grassroots marketing, networking and connecting, site visits, customer service, convention attendance

o Design monthly marketing and sales plan including finding and pursuing new clients, retaining current clients, branding and public relations

Manage all hiring, training, scheduling, and performance evaluations for 275+ employees and 7 managers.o Reduced employee turnover by 17% in 2015 by implementing employee engagement

programs, safety committees, evaluation processes, and innovative rewardso Communicate and process employee onboarding and benefit packages

Conduct monthly business analysis: P&L based on EBITDA, customer retention, safety and complianceo Reports presented to and evaluated by Senior and Executive Management

Supervise all purchasing for new and existing products, assets and materials required for daily business, upcoming projects and long term operations.

Establish and maintain over 30 vendor relationships and service contract negotiations. Collaborate with all internal departments to ensure smooth operations.

KAPLAN TEST PREP- Cincinnati, OH 2008-2013Area Service Director

Sarah Sundrup 1665 Lehmann Trail, Hamilton OH 45013 Sarah.Sundrup@gmail.com 513-200-6310

Significant upward growth - Hired as Operations Manager, promoted through the ranks based on performance to Center Manager, then to Associate Center Director, and finally to Area Service Director o Managed all operational and service aspects of ten (10) markets/centers in SW Ohio, KY, IN,

Champaign IL and Toledo OH – Six ($6) million dollar market.o Managed fixed and remote facilities within a market including ordering, accounts payable, accounts receivable, and

scheduling Managed student recruitment and business sales development

o Including grassroots marketing, consultative selling and relationship building. o Record setting 38% penetration rate at University of Cincinnati USMLE candidates.o Attended recruiting and networking conventions and educational conferences to

increase knowledge of industry and create connections and networking opportunities o Provided one on one appointments for relevant contacts for sales, customer service,

and networkingo Developed Relationship building and maintenance with faculty, students, and advisors

to increase sales and relationship building Created and evaluated budgets to provide financial reporting to Senior Management Academic Advising

o Advised students on undergraduate and post-graduate options, including schools, admissions requirements, and standardized test preparation

o Lead Presentations to help students including essay writing workshops, scholarship workshops, personal statement critiques

Human Resourceso Provided on-going employee training and evaluations to ensure a consistent client

experience as well as adherence to program delivery standards.o Conducted all hiring, training, scheduling coaching, evaluating, disciplining,

terminating, promoting etc.o Supervised full time and part time team of 40 employees including management staff.o Administered and approved payroll for faculty and staff according to HR policy.

Piloted several new programs including LSAT Experience, Facility Virtualization, Smart Scan business system, and LSAT In-Class test interface.o Evaluation of success and identification and implementation of improvement

opportunities Trained eleven (11) full time managers throughout the region including the Regional

Graduate Programs Manager

BIGGS HYPERMARKET – Cincinnati, OH 2004-2008 Frontlines Manager

Began as a cashier, promoted to Shift Supervisor, then to Frontlines Manager Responsible for cashiers, customer service desk, pricing, cash office, and third shift

employees. Hired, trained, evaluated, scheduled and processed payroll for over 100 employees. Quarterly reporting of full store financials and reviews for company president.

Computer Skills

ZoHo, Great Plains, BlueBook, ADP, Ultimate/UTM, Google Docs, Word Press, Video Conferencing, CRM, General computer knowledge

Microsoft Office – advanced Excel, Word, One Note and PowerPoint skills

Sarah Sundrup 1665 Lehmann Trail, Hamilton OH 45013 Sarah.Sundrup@gmail.com 513-200-6310