MIRIAM MALDONADO11025 Vista Del Sol Drive #2158 Mobile: (915) 222-5604El Paso, Texas 79935 licmmv2000@yahoo.com

Dear Hiring Professional:

Please consider this letter of introduction as an expression of my interest in the position of Implementation Specialist with your organization, ADP. My résumé is enclosed for your review and consideration; providing valuable details regarding my education, qualifications, and accomplishments.

As documented in the pages of my resume, I have demonstrated strengths in the management and administration of programs designed to enhance the level of service delivered by caregivers, and implementation of training models to facilitate proficiency in geriatric care. I have assisted in the creation of dedicated programs to help caregiving families successfully navigate the stresses involved with caring for an aged parent including skilled intervention techniques. My training strategies advocate mentoring and care derived from personal experience. Additionally, the combination of these strategies, training, and comprehensive hands-on experience makes me well-positioned to provide valuable aid.

Throughout my career, I have been regarded as a subject matter expert called upon to represent the United States, as one of five international representatives, at the International Caregiver Conference. Leveraging my education and years of experience, has enabled me to develop and implement formative assessments and compelling data for community and economic development programs that equip families to render the assistance required by their elderly parents.

As a caring and dedicated professional, I possess a strong desire to exceed expectations and deliver the extra effort necessary to achieve organizational goals. I am confident that the strength of my knowledge, experience, and education will add measurable value to your organization. I would appreciate an opportunity to meet with you to discuss your needs and my potential to contribute. In the interim, thank you for your attention, consideration, and I look forward to meeting with you.

Sincerely,

Miriam MaldonadoEnclosure

MIRIAM MALDONADO11025 Vista Del Sol Drive #2158 Mobile: (915) 222-5604El Paso, Texas 79935 licmmv2000@yahoo.com

PROFESSIONAL SUMMARYHighly educated and qualified to train structured intervention techniques for caregivers. Articulate communicator providing effective training management skills and ability to engage a diverse multi-cultural population on varying academic levels. Exceptional advocacy and mentoring skills for adopting rehabilitation programs. Skilled in implementing and designing policies for care giving to the elderly/disabled in local, state, and federal programs. Diversified Life Coach and Family Counselor with demonstrated acuity and expertise in financial, physical, and relational issues.

CORE COMPETENCIESBusiness Administration Life Assessments Group / Family Counseling Conflict Resolution Management Strategic Planning Marketing / OutreachNeeds Analysis Skilled Negotiator Professional Development Mentor / Motivator Client Consultations Planning / DevelopmentPerformance Measurement Global Management Public Relations

Proficient in Microsoft Office Suite & Industry Specific SoftwareBilingual in English and Spanish

EDUCATIONMasters in Business Administration in Global Management Phoenix University, Santa Teresa, New MexicoBachelors of Science in Industrial PsychologyUniversity of Chihuahua, Chihuahua, MexicoBachelors of Science in EducationUniversity of Durango, Durango, Mexico

PROFESSIONAL EXPERIENCE

CARE GIVERS WITHOUT BORDERS INT. 2012 – PresentLife Coach / Family Counselor El Paso, TexasAssisted caregiving families providing information and services to advocate proper delivery of care. Met with caregiving families to assess needs and coordinate local services to supplement their endeavors. Designed training programs for professional caregivers to reinforce quality care. Develop strategies and recommend local services, such as mobility assistance, meal planning,

and housing to extend much needed support to caregiving families. Assist with coping and communication skills to effectively mitigate stressors involved with caring for elderly parents. Conduct individual counseling, support groups, and caregiver trainings, respite care, and supplemental services. Maintain progress records and meet with families to evaluate care programs that are in place and recommend adjustments to ensure quality of care.

Develop healthy working relationships with families maintaining constant contact, attending weekly supervision sessions and monthly family development programs. Demonstrated effective techniques for assisting caregivers through comprehensive training sessions in life skills that promote independence. Implement strategies to assist the caregivers with coping mechanisms and reinforce family involvement.

RIO GRANDE COUNCIL OF GOVERNMENTS AREA AGENCY ON AGING 2004 – 2012 Program Manager El Paso, Texas Serve as resource person to contract caregiver education programs for the Rio Grande Region. Conduct monitoring of programs for caregivers, review operations, quality of service delivery,

contract compliance, and submit reports of findings noting achievements or problems and providing recommendations. Develop training opportunities and resource materials to improve

performance or administrative capacity for providers. Provided technical assistance to providers in marketing and outreach planning.

MIRIAM MALDONADO PAGE 2

PROFESSIONAL EXPERIENCE (Continued…)

RIO GRANDE COUNCIL OF GOVERNMENTS AREA AGENCY ON AGING 2004 – 2012Program Manager El Paso, TexasDeveloped and maintained database in the federal, state, and local government policies which support caregivers. Participated in the agency review of grant proposals submitted for funding appropriateness of services and proposed objectives. Participated in the enrollment of services for Medicaid part D in the state of Texas which placed 3 rd

in overall enrollment. Liaison with appropriate community groups, service agencies, and jurisdictions to promote service coordination such as the University of Texas at El Paso radio programs, El Paso Times, and El Paso Community College Television.

Served in a public relations capacity, representing the Council, in television interviews and public radio appearances.

Chosen to represent the United States of America, as one of five representatives, at the International Caregiver Conference.

Selected as a participant at the White House Conference for Aging in 2010. Invited as a Presenter at the Alzheimer’s International Conference in Greece for caregivers in

2011.

DEPARTMENT OF HUMAN SERVICES 1985 – 2004Work Advisor El Paso, TexasConducted face to face interviews to discuss career or education options, identify skills, gaps and draw action plans for employment, education, or training and support to achieve individual goals. Researched and identified careers, options, and support organizations, advising people on how to

source relevant training courses or qualifications and funding availability. Provided advice on applications, job searching, and interview techniques.

Assisted in small group sessions and presentations on aspects of career work and topics related to personal development.

Provided guidance packages, skills assessment tools, career planners, psychometric tests, and personal inventories screening. Stayed informed with labor market information, legislation, professional and academic development by visiting employers, and training events conducted by educational and professional bodies.