Matthew Gratton913-579-5257

matthewkpgratton@gmail.com

SUMMARY

I.T. professional with experience in Helpdesk and Desktop support, ranging from software and desktop hardware, to networking, with an interest in security and server side computing.

Currently studying for Windows 7 & MCP Certifications.

Tools most familiar with, include:Windows Operating Systems (7 and 10), Ubuntu, Microsoft Office Suite, O365. PowerShell, SCCM, Active Directory, Desktop Central Windows Tools, RDP/Remote Desktop Manager, LANDESK, SSH, OSX, Sublime Text, VIM, HTML5, WordPress, CSS3, Git, JavaScript, Gulp, NGINX, Adobe Photoshop, Sketch, jQuery.

Examples of code can be found at https://github.com/matthewkpgratton.  Website examples can be presented upon request.  EDUCATION

MCCC, Associate Degree Program (Biology)               2007-2008Penn Valley College 

A+ Certification 

PROFESSIONAL EXPERIENCE

Children’s Mercy Hospital (Pomeroy), Kansas City, MO January 2016 - PresentDesktop Support Technician (Contractor)

Support all Information Systems across campuses in the Kansas City Metropolitan area. Provide break-fix support of Windows operating machines. Responsible for deployment, imaging, installation, and service of desktop and network systems. Responsible for re- imaging PCs. Responsible for writing and editing scripts, to automate processes. Found solutions to abstract problems relating to Citrix and XenDesktop, as well as, server-side

issues involving desktop and application virtualization software. Lead VDI-VDA Deployments. Diagnose and perform break-fix procedures for PC hardware issues. Responsible for managing time correctly and meeting deadlines with specific long term projects. Monitor and respond to tickets submitted to Techs. Document, track and enter end-user support calls into the Help Desk database. Use extreme attention to detail when transferring end-user's data and taking inventory. Work efficiently and effectively both in a group and independent setting. Responsible for maintaining excellent relationships with members of the Children's Mercy Staff.

Freelance Web developer Kansas City, MO 2015 - PresentWeb Developer

Responsible for building responsive web pages for Web, Android, iOS, Mobile and Desktop platforms.

Tools used Bootstrap, HTML, CSS, PHP, WordPress, JavaScript, jQuery, CLI, Sublime Text 2, VIM, Linux, and Ubuntu.

Competently manage time constrictions and deadlines based on each customer’s needs. Maintain good relationships with designers and other developers or vendors involved from

project to project. Provide exceptional problem solving and analytic skills to effectively diagnose and fix with

diverse technical problems. Use an array of coding languages to build a website, theme, or plug-in based on specifications of

customer. Clients include AAA, VantrustRealestate, Mostexcellentcatering, @PIXELS and more.

MOST EXCELLENT CATERING, Kansas City, KS  2006 - 2016Support Admin

Provided solutions to break/fix problems regarding PC computers and Windows software. Supported Android, Windows phones, iPhones and iPads. Troubleshoot MS Office, Internet Explorer / web based applications and MS Outlook issues. Utilized accounting skills to manage payroll and receipts. Used extreme attention to detail when purchasing for and setting up dressing room. Professionally dealt with talent. Kept accurate records regarding talent requests. Performed a full range of catering duties while on tours. Interacted professionally and friendly, with all crew members daily. Toured with many “A” list musicians, including Justin Bieber, Trans Siberian Orchestra, The

Lumineers, 311, Carley Rae Jepson, Sublime, Cody Simpson, Tech N9ne, Cypress Hill, Paul Rogers, Tommy Shaw, and many more.

Il Lazzarone, Kansas City, MO  2013 - 2014Bar Manager

Professionally dealt with guests. Used knowledge of beer, wine, and spirits to help clients order. Performed a full range of duties while managing and bartending. Interacted professionally and friendly, with all crew members daily. Delivered any items in a timely and efficient manner. Responsible for accurately taking food and alcohol orders. Utilized excellent math skills to determine bill amounts to make change. Accurately maintained cash drawer, responsible for accounting and prepared cash deposits. Interacted professionally, with members of the River market community daily. Represented Il Lazzarone in a professional and positive light.

JULEP, Kansas City, MO  2013 - 2014Server/Bartender

Used knowledge of beer, wine, and spirits to help clients order. Professionally dealt with guests. Performed a full range of duties while managing and bartending. Interacted professionally and friendly, with all crew members daily. Delivered any items in a timely and efficient manner. Responsible for accurately taking food and alcohol orders.

Utilized excellent math skills to determine bill amounts to make change. Interacted professionally, with members of the Westport community daily. Represented Julep in a professional and positive light. Used extreme attention to detail when purchasing alcohol.