BRIAN ANDREW STOKES 20 Dundas cres St, Catharines Ontario

Phone: 289-362-4090

bstokes@live.ca

PROFILE

Progressive Operations Management professional with 20+ years in the dynamic Transportation industry. Strong customer service orientation with demonstrated expertise in hiring, training and motivating staff and overseeing daily operations of dispatch and

dock. Key Qualifications ➢Vast Experience in dispatch and customer service

➢Exceptional knowledge of Distribution system design, functions and maintenance

➢Wide knowledge of driver pay rates

➢Solid understanding of Highway Trucking regulations, practices, safety standards and

business processes

➢Proficient with Microsoft applications, SAP, AS 400, RF Scanners

➢Strong ability to prepare reports, correspondence and procedure manuals

➢Outstanding ability to effectively lead a diverse group of individuals

➢Ability to adjust freight schedules adequately according to change

➢Remarkable ability to adapt and remain flexible in a dynamic environment

• ➢ Strong planning and organizational skills

PROFESSIONAL EXPERIENCE

Multi Freight Express Thorold Ontario Operations Manager September 2016-Present

• Responsible for oversee the daily operations while working closely with the director of operations to ensure all corporate and customers goals and expectations are met or exceeded.

• Manage in excess of 40 drivers with a mix between highway and pd drivers

• Manage 2 dispatchers, 2 clerical, 5 dock employees

• Manage all planning for the day to day operation as well as driver usage

• Develop and implement new direction to maximize driver utilization

• Designed and implement new direction for the dock regarding hours, how freight

is handled and loaded, correct reporting of all issues such as OSD. Thus reducing handling costs and increased efficiencies.

• Designed routing structure to increase driver efficiencies so that all customers expectations are met or exceeded

• Developed a dock and warehousing plan to gain efficiencies

• Worked closely with dispatch to identify area's where we could increase our profits on USA runs by maximizing backhauls through the use of load link. This was done by identifying what our existing pd drivers could handle on a day to day basis.

• Managed a smooth transition as controlling shares were purchased by a US carrier.

• Managed the implementation of a computerized dispatch system.

• Increased the number of loads arriving early to the dock through implementation

and effective routing practices. • Managed the usage of equipment.

• Created a checks and balance for the daily operation.

• Set u drivers using ACE and ACI using border connect as well as make contact

with broker when there are concerns.

Clarke Transport March 2016 – September 2016 Dispatch Manager Responsible to oversee all drivers ( brokers ) as well as over see all equipment. While working closely with the operations manager and terminal manager to ensure all kpi are met or exceeded.

- manage 40 pd brokers - manage 5 dispatchers and 1 clerical - develop,institute,manage new direction for driver usage by utilizing set area’s, a

dedicated dispatch, as well as a volume dispatch, results are zero missed pick ups - managed our dray ( CN, CP ) dispatch ensuring on time in gates ( rail departures )

were met - instituted cost savings through usage of drivers in more efficient manners; ie direct

to CN,CP. - Instituted dispatch and driver daily expectations involving KPI’s such as stops per

hour - Developed and managed driver retention through communication, reviews - Set acceptable levels of earnings and managed through involving the dispatchers

through weekly reviews of the drivers - Work closely with the operations manager to ensure proper equipment was

available to allow minimization of equipment needs - Managed the appointment clerk and brought the service level to 100% through

educating as well as set expectations with positive reinforcement - Increased number of loads early to the dock and minimized the number of late

loads to the dock through education of the dispatch team and positive reinforcement

GoJit Transport,Brampton 2013- September 2016

Am Operations Supervisor Responsible to oversee all am operations,while working closely with the terminal manager

to ensure that all customer requirements and company goals are met or exceeded

➢ manage in excess of 40 p&d drivers ensuring all set KPI's are met or exceeded ➢ create and modify daily scheduling for all p&d drivers ➢ monitor key customers to ensure expected otp is met or exceeded

➢ manage 4 dispatchers and all operations clerical staff ➢ designed all existing routes to optimize equipment and lower costs ➢ designed routing and consistantly review to ensure better arrival times to the

dock ➢ raised OTP from 68% to 96.7% ➢ designed and implemented procedures and processes for dispatch, drivers, and

dock operations ➢ manage am dock operations ➢ manage equipment usage

➢ work closely with IT implimenting and monitoring a new launch of scanners

PUROLATOR FREIGHT, Toronto 2008 – 2012

MIDNIGHT UNIT MANAGER Responsible to oversee all midnight dock operations, while working closely with the operations manager to ensure that all customer's requirements and company goals are met or exceeded. ➢Designed and implemented a grid system for the everyday P&D which started as 26

runs and grew to over 40.

➢Raised On Time Percentage (OTP) from 77% to 98.1% and maintained the level.

➢Implemented the use of lead hands on the dock.

➢Designed and implemented a daily shift report to be submitted each day to the

Operations Manager.

➢Implemented a cross dock system for the midnight shift.

➢Assisted in the effective implementation and acceptance into the ISO.

➢Created a dock plan for the P&D with designated area's on the dock floor to allow freight

to be placed into an area relevant to each run, which significantly improved time efficiencies.

➢Assigned drivers set units, i.e. trailers, straight trucks, pups, etc.

➢Created a door assignment system for the units.

➢Reduced dock staffing by 40% upon systems being installed and maintained these

levels.

➢Refined the appointment process involving the appointment clerk, driver schedules, use

of storage units.

➢Ensured all appropriate reports were filled out correctly and all OS&D procedures were

followed.

➢Complied with all health and safety requirements while constantly looking for

improvements.

➢ Designed and implemented training for all driver, dock, dispatch staff SELECT/DAILY TRANSPORT, Brampton 1989 – 2007 OPERATIONS MANAGER ➢Managed day-to-day operations of dispatch and dock and worked closely with the

terminal manager to ensure that all customer needs were met, trouble shooting, overseeing all drivers including the hiring and ensuring that all files were correct and up to date as per company and transportation requirements.

➢Oversaw building and equipment maintenance and ensured all safety and compliance

guidelines from both company and ministry were enforced and adhered to.

➢Devised a staffing plan with all departments and oversaw changes as needed.

➢Created shift reports pertaining to all shifts and departments and reviewed with

supervisors.

MIDNIGHT SHIFT SUPERVISOR ➢Managed the accurate routing of up to 70 runs comprised of as many as 400 deliveries

in southern Ontario.

➢Supervised loading in an accurate and timely manner to ensure all customer needs

were met.

➢Directed up to 15 dock staff and 40 drivers and ensured all of the day functions and

time lines were met. This included overseeing appointment clerk, dock check, interline companies were contacted, and the pre loading of line haul units for the afternoon shift.

CITY DISPATCHER ➢Ensured all customers needs were met while directing as many as 70 drivers in a

computerized on board system. LINEHAUL DISPATCHER ➢Ensured the proper scheduling of drivers to ensure all loads arrived at destinations as

required. TERMINAL MANAGER ➢Managed London terminal and directed 10 employees.

➢Handled non-compliance for all of the company’s largest customers.

EDUCATION AND CERTIFICATIONS

CNC Diploma Program for 2 years and Advanced Mathematics – Humber College Institute

Western Technical Collegiate, 1977

➢Tow Motor Certification

➢Propane handling Certification

➢WHMIS

➢Transportation of Dangerous Goods

(TDG) Certification

➢Canada Labor Code (Levels I

and II)

➢Health and Safety

➢Grievance Procedures

VOLUNTEER EXPERIENCE

Soccer Coach for Erin Mills Soccer Club for 8 years also volunteered with the club.

2 years with Mount Hamilton Soccer Club.