Lauren Horton lwilsonhorton@hotmail.com • 734.883.8814

Demonstrates continuous learning and a positive attitude

Exemplifies skillful qualitative research experience being able to investigate, analyze, and interpret extensive body of

research information

Strong capabilities of working within a team or independently

Ability to effectively communicate with fellow team members, team leaders, and executives.

Sensitivity and responsiveness to the needs of clients, candidates and team members

Skilled in Microsoft Office Suite

Strong attention to detail

Ability to quickly adapt to a changing environment

EDUCATION

Master’s of Divinity (September 2016 – Present)

Moody Theological Seminary, Plymouth, MI

Master’s of Business Administration (August 2014-May 2015)

Wayne State University, Detroit, MI

Bachelor’s of Business Administration-Human Resource Management Concentration (September 2010-April 2014)

Western Michigan University, Kalamazoo, MI

Assist in streamlining onboarding process

Assist HR Business Partner in employee engagement initiatives

Assist in revamping new hire orientation presentation

Develop training material for onboarding process and Harassment training

Ensure all onboarding paperwork is completed for new hires

Ensure all new hires are entered into payroll system (Paychex)

Process employee pay changes weekly

Process I-9 for all corporate employees and conduct monthly audits

Process unemployment claims for all entities

Order new and monthly renewal badges for employees, contractors, and subcontractors

Order background checks, motor vehicle reports, and schedule drug screens

Contacted candidates’ references and verifications of employment for hiring purposes

Ordered criminal background checks, motor vehicle report, social security verification report

Sent written offer letter to new team members

Sent out weekly New Hire Report to 200+ team members

Followed up with candidates to obtain additional information

Uploaded Adverse Action letters into applicant tracking system (iCIMS)

Assisted in redesigning New Hire process

Communicated with Team Leaders and Directors

Analyzed historical and current data for staffing purposes

Responsible for answering and returning all voicemails in a timely manner for the Stamp of Approval Onboarding Hotline

and Stamp of Approval Talent Specialists Hotline

SUMMARY OF QUALIFICATIONS

PROFESSIONAL EXPERIENCE

QUICKEN LOANS, Detroit, MI

Stamp of Approval Intern, May 5, 2014-January 2, 2015

Human Resource Assistant, June 29, 2015- Present

AERO COMMUNICATIONS INCORPORATED, Canton, MI

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Completed various assigned projects

WESTERN MICHIGAN UNIVERSITY, Detroit, MI

Customer Service Specialist, January 2014-April 2014

Resolved customers’ concerns via telephone and face to face interaction on a daily basis

Documented memberships, program registration, and rental equipment

Responsible for closing cash drawer and ensuring there were no shortages

WESTERN MICHIGAN UNIVERSITY, Kalamazoo, MI

Associate, September 2013-December 2014

Explained University Recreation policies and procedures to customers

Provided customer service to students and others by answering questions and requests in a timely manner

Maintained cleanliness of all facility equipment

Reported all damaged equipment to Student Recreation Center Leadership

WESTERN MICHIGAN UNIVERSITY. Kalamazoo, MI

Student Switchboard Operator, January 2012-April 2014

Effectively manages customers’ concerns by directing them to the appropriate department for assistance

Provides efficient customer service to students and others by addressing questions and requests in a timely manner

Performed administrative/clerical duties

ASSOCIATIONS

PROJECT UPLIFT, June 2012-April 2014

Project Uplift is a resource for all students, especially those particularly interested on how to educate themselves on the HIV/AIDS

epidemic. Project Uplift will be targeting individuals both male and female who have a passion to uplift themselves and others by

being educated on issues that are affecting today's society.

President, January 2014-April 2014

Developed foundation and responsibilities of organization officers to ensure continuity over time

Communicated with other organizations to collaborate on projects/events

Responsible for contacting and requesting special guests for organization events

Vice President, September 2013-December 2013

Recruited 10+ students for membership

Assisted in coordinating, planning, and organizing of various events

Responsible for updating organizations’ social media websites (i.e., Facebook, Twitter, and Instagram)

Volunteer for Susan G. Komen Breast Cancer Walk

Adopt-A-Highway

Mentor for Big Brother, Big Sister

2014 Spring into the Streets

United Assemblies of Detroit Annual Leadership

Team

Summer in the City

Salvation Army Toy Distribution

Heidelberg Project Clean-up

Keep Growing Detroit

COMMUNITY SERVICE