Restoring Abilities of Persons with Disability :The MTN Experience

Akinwale Goodluck, Corporate Services ExecutiveWednesday, 4th November 2009

MTN Nigeria Foundation Limited by Guarantee

Presentation Outline

1. Aim of presentation

2. Global Telecoms Services Perspective

3 MTNN: Enhancing e-Accessibility3. MTNN: Enhancing e-Accessibility

4. MTNN: Responsible Corporate Citizen

5. Some pictures

6 Conclusion6. Conclusion

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MTN Nigeria Foundation Limited by Guarantee

Aim of the Presentation

• To provide information on the MTNN’s experience in catering for persons with disability

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MTN Nigeria Foundation Limited by Guarantee

Global Telecoms Services Perspectives

• As a leading telecommunications services provider, MTNN recognises the need to provide accessible available andrecognises the need to provide accessible, available andaffordable services to persons with disabilities, regardless of the nature of the disability.

• This is in line with the UN Convention on the Rights of Persons with Disabilities (2006) and the Lusaka Declaration (of the Regional Workshop on ICT Accessibility for Persons with Regional Workshop on ICT Accessibility for Persons with Disabilities for Africa Region) (2008).

It also requires the design and adoption of services which • It also requires the design and adoption of services which address the peculiar needs of the disabled

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MTN Nigeria Foundation Limited by Guarantee

Global Telecoms Services Perspectives

• Mobile Service providers have an important role in enabling disabled people unable to use mainstream mobile services for social inclusionpeople unable to use mainstream mobile services for social inclusion

• Important considerations:• Providing access to hearing impaired customers through -text g g p g

messaging, text phones, e-mail• Making information about products & services in different formats

such as Braille, audio or large printE il d t i i f ti i l t i f t f • E-mail product or service information in an electronic format for conversion from text to speech to help visually impaired

• Some ICT solutionsSome ICT solutions• Video telephone calls• Deaf-Blind Computer Terminal Interface– coverts text to speech• Interactive voice responsive system- for customer care

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p y• Mobile handsets with voice dialing prompts- help visually impaired

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MTNN: Enhancing e-Accessibility

Physical Access• Most of the MTNN Service Centers have ramps to give access to p g

customers on wheel chairs• Preferential treatment policy of all physically challenged customers

Services• SMS & Blackberry Messenger particularly useful for Hearing

impairedimpaired• Plan to have voice balance enquiries available through a short code

for visually impaired customersM bil M ill i t l ith li it d bilit • Mobile Money will assist people with limited mobility

• MTN CARE- short code available for medical advice & evacuation

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MTN Nigeria Foundation Limited by Guarantee

MTNN: Responsible Corporate Citizen

• MTNN employs people with disabilities & plan underway to employ more staff in the Customer Relations environment

Citizen

• MTNN makes annual donation of food items to homes and special centres for children and young people with disability during the festive season

• Charity visits to homes for people living with disability during the annual company -wide staff volunteer program “21 Days of Y'ello Care”

• Cash donations to the National Dyslexia Association, Nigerian Society of the Blind, Downs Syndrome Association & Heart of Gold Hospice, etc, etc

• MTNF/CDC “Disability & You” project – road shows & seminars in 21 states

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MTN Nigeria Foundation Limited by Guarantee

MTNN: Responsible Corporate Citizen

MTNN through MTNF empowers people with disabilities:• MTNF Skill Acquisition Project in partnership with the Friends of the

Di bl d f th ith di biliti th t t l kill

Citizen

Disabled for youth with disabilities across the country to learn skills e.g. welding, shoe-making, tailoring & design to enable them be independent

• MTNF partners with organisations being run by disabled persons (ILP & • MTNF partners with organisations being run by disabled persons (ILP & MAARDEC) for the MTNF Disability Support Project: – provision of mobility aids and appliances for persons with disability

across the country, advertorials requesting for Expressions of Interest y, q g pran in News papers for the first phase

• Kaduna School for the deaf is a beneficiary of the ICT in Education initiative, MTNF SchoolsConnect project, which involves:

– 14 Computer workstations with VSAT (plus 12 months access), Printer d 18 KVA

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and 18 KVA generator– Training of teachers and Technical staff, Insurance cover for 12 month

Ease of access to facilityEase of access to facilityThe walk-in centers are equipped to cater for physically challenged personscater for physically challenged persons, the elderly and those with hearing disabilities. Some of the tools put in place for this include:place for this include:

Queue management systems: the device allows those with sight or hearing impairment the ease of use, as the screen is large, friendly to use and h di i dibl I llthe audio system is very audible. It calls

customers to be attended to serially.

INITIATIVES AT MTN NIGERIAINITIATIVES AT MTN NIGERIA

Ramps: Have been specially p p yconstructed at the entrance of all MTN Walk in centers to assist physically challenged customers especially those with wheel chairs.

INITIATIVES AT MTN NIGERIA

Customer Education System: This

INITIATIVES AT MTN NIGERIA

Customer Education System: This is good for people with hearing impairment as it displays information on products and services periodically.on products and services periodically.

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Branded Wheelchairs for the DSP

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Branded Wheelchairs for the DSP

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Branded Tricycles for the DSP

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Branded Tricycle for the DSP

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Branded Braille for the DSP

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Disability and U Road showin partnership with

Children’s Development Centre (CDC)Children s Development Centre (CDC)

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MTNF Director presenting a certificate to MTNF Disability Support Project Field Officer d ing the Seminaduring the Seminar

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Some of the Mobility Aids to be distributed to People Living With Disabilities

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Donation of Disability aids to Special Needs School in Auchi Edo StateSchool in Auchi, Edo State

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Conclusion

• MTN Nigeria as a caring company will continue to advocate for the inclusion of persons with disabilities through its business services, employment opportunities & CSR initiativesemployment opportunities & CSR initiatives

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Thank you all for listening