REQUEST FOR PROPOSAL [RFP] - Allahabad Bank...Transfer of Undertaking) Act 1970, having its Head Office at 2, Netaji Subhas Road, Kolkata-700001, India, hereinafter called “The Purchaser”

Allahabad Bank RFP Ref. No. HO/ DIT/HW/Core Server-Storage/2017-18/65 Dated 18.07.2017

ALLAHABAD BANK DEPARTMENT OF INFORMATION TECHNOLOGY

HEAD OFFICE: 2 NETAJI SUBHAS ROAD, KOLKATA-700 001, INDIA

REQUEST FOR PROPOSAL [RFP]

FOR

Supply, Installation and Maintenance of Servers (IBM P-Series), SAN Storage, Antivirus & Mail Messaging Solution

RFP Ref. No.: HO/ DIT/HW/Core Server-Storage/2017-18/65 Date: 18.07.2017

Cost of the RFP: Rs 21,000/- (Rupees Twenty One Thousand only)

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TABLE OF CONTENTS

Sl. No Particulars

Page No.

SECTION 1 – INVITATION FOR BIDS

1 Invitation for Bids (IFB) 5

SECTION 2 – INSTRUCTION TO BIDDERS

2.1 Introduction 7

2.2 Definitions 7

2.3 Eligibility Criteria 8

2.4 Scope of Project 9

2.5 Detailed Scope of Work 12

2.6 Service Levels 22

2.7 Two Bid System Tender 25

2.8 Submission of Technical Bid 25

2.9 Submission of Indicative Commercial Bid (e-Tendering) 26

2.10 Commercial Bid Evaluation 27

2.11 Deadline for Submission of Bids 28

2.12 Modification and withdrawal of Bids 28

2.13 Late bids 28

2.14 Bid Opening 28

2.15 Preliminary Examination 29

2.16 Period of Bid Validity 29

2.17 Contract Commitment 29

2.18 Address for Communication 29

2.19 Pre-Bid Meeting 30

2.20 Evaluation Process 30 2.21 Contacting the Bank 31

2.22 Post Qualification 31

2.23 Right to Alter Quantities 31

2.24 Award Criteria 31

2.25 Project Timelines 31 2.26 Payment Terms 31

SECTION 3 - GENERAL TERMS & CONDITIONS

3.1 Purchaser’s Right to Vary Quantities During The Contract Period 33

3.2 Purchaser’s Right to Accept or Reject Any Bid or All Bids 33

3.3 Notification of Award 33

3.4 Signing of Contract 33

3.5 Intellectual Property Rights 33

3.6 Representation and Warranties 34

3.7 Performance Security 35

3.8 Proposal Ownership 35

3.9 Preliminary Scrutiny 35

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3.10 Clarification of Offers 36

3.11 No Commitment to Accept Lowest or Any Offer 36 3.12 Non Transferable Tender 36

3.13 Alternative Offers 36

3.14 Erasure or Alterations 36

3.15 Cost & Currency 36

3.16 Price Composition 37

3.17 Taxes & Duties 37

3.18 Amendment to RFP Contents 37

3.19 Bid Security / Earnest Money Deposit 37

3.20 Liquidated Damages 38

3.21 Technical Documentation 38

3.22 Ownership, Grant and Delivery 38

3.23 Inspection & Tests 39

3.24 Inspection of Records 40

3.25 Manuals 40

3.26 Packing 40

3.27 Schedule of Requirements 41

3.28 Delivery & Documents 41

3.29 Insurance 42

3.30 Incidental Services 42

3.31 Spare Parts 42

3.32 Acceptance Testing 43

3.33 Acceptance Certificate 44

3.34 Completeness of Project 44

3.35 OEM Declaration 44

3.36 Bidder’s Integrity 44

3.37 Bidder’s Obligations 44

3.38 Right to Use Defective Goods 45

3.39 Indemnity 45

3.40 Bidder’s Liability 46

3.41 Applicable Law 46

3.42 Notices 46

3.43 Successful Bidder’s Integrity 46

3.44 Successful Bidder’s Obligations 47

3.45 Use of Contract Documents and Information 47

3.46 Patent Rights 47

3.47 Termination for Default 48

3.48 Termination for Insolvency 48

3.49 Termination for Convenience 48

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3.50 Effect of Termination 48

3.51 Confidentiality and Non Disclosure 49

3.52 Force Majeure 50

3.53 Solicitation of Employees 50

3.54 Resolution of Disputes 50

3.55 Arbitration 51

3.56 Governing Language 51

3.57 Cancellation of Tender Process 51

3.58 Jurisdiction 51

3.59 Authorised Signatory 51

3.60 Contract Amendment 51

3.61 Assignment 51

3.62 Corrupt or Fraudulent Practices 51

3.63 Change Orders 52

3.64 Delay in the Bidder’s Performance 52

3.65 Order Cancellations 53

3.66 Guarantees 53

3.67 Publicity 53

3.68 Compliance with Laws 53

3.69 Compliance in Obtaining Approvals /Permissions/Licenses 53

3.70 Disclaimer 54

Annexures ( 1 to 28) 55-94

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Section –I

Invitation For Bids

1.1. Allahabad Bank, a body corporate established under the Banking Companies (Acquisition and Transfer of Undertaking) Act 1970, having its Head Office at 2, Netaji Subhas Road, Kolkata-700001, India, hereinafter called “The Purchaser” or “Bank”, which term or expression unless excluded by or repugnant to the context or the meaning thereof, shall be deemed to include its successors and permitted assigns intends to issue this Bid document, hereinafter called Request for Proposal, or “RFP”.

1.2. Bank invites bids from eligible bidders (hereinafter referred to as ‘Bidder’ or ‘Vendor’) to supply, install, implement, integrate, commission and maintain RISC Based IBM P-Series Servers, SAN Storage and provide licenses for Symantec Antivirus and IBM Lotus mail messaging software at its DC at M/s CtrlS Data Centres Limited, Plot No EL -72/1/A, TTC Industrial Area MIDC, Mahape, Navi Mumbai-400701, its Disaster Recovery Site, 3rd Floor, Zonal Office Building Hazratganj, Lucknow (U.P.) 226001 and any other location(s) that Bank advises in due course, hereinafter called “Specified Locations”, over a period of five years.

1.3. The complete RFP has also been published at the Bank’s official website www.allahabadbank.in & Bank’s present E-Tender website www.tenderwizard.com for the purpose of downloading and applications made on such a form shall be considered valid for participating in the tender process.

1.4. The Bidders who want to participate in the bidding process are required to submit non-refundable fee of Rs.21,000/-(Rupees Twenty One Thousand Only), towards cost of the RFP, in the form of Demand Draft or Bankers Cheque or IOI drawn in favor of ALLAHABAD BANK, payable at Kolkata.

Schedule details for the Tender process are as under :

Bid particulars Schedule/ Details RFP Reference

HO/DIT/HW/Core Server-Storage/2017-18/65 Dated: 18.07.2017

Price of RFP Rs.21,000/- (Rupees Twenty One Thousand only)

Bid Security Rs.27,00,000/- (Rupees Twenty Seven Lac only)

Courier Charges Rs.500/- ( Rupees Five Hundred only) Date of commencement of Sale of RFP 18th July 2017 11:00 Hours IST Date of Pre-Bid Meeting with the bidders 24st July 2017 12:00 Hours IST

Last Date and time for sale of RFP 8th August 2017 11:00 Hours IST Last date and time of submission of Bid(Technical & Indicative Commercial) 8th August 2017 13:00 Hours IST

Date and time of opening of Technical Bids 8th August 2017 15:00 Hours IST

Date and time of opening/downloading and reverse auction of the Indicative Commercial Bids.

Will be intimated to the qualified bidders in due course.

Address of Communication and Pre Bid Meeting

Allahabad Bank, Head Office Department of Information Technology 2 – Netaji Subhash Road Kolkata (W. B.) , 700001

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http://www.allahabadbank.in/

http://www.tenderwizard.com/


Bid particulars Schedule/ Details e-mail Address [email protected] Contact Telephone Numbers Telephone: 091-033-2262 3620, 2242 0995

Fax: 091-33-2210 6323

1.5. All bids must be accompanied by a Bid Security (as per format: Annexure–2) for Rs.27,00,000/-(Rupees Twenty Seven Lakh only) as specified in the RFP and must be delivered at the above office, on or before specified date and time indicated in the RFP.

1.6. Bidders are required to submit the Technical Bid in physical form, whereas the Indicative Commercial Bid is required to be submitted/uploaded online through e-Tendering process only on or before the last date and time mentioned in RFP. The Language of Bid should be in English.

1.7. Technical Bids will be opened as per schedule specified in the RFP, in the presence of the bidder’s representatives, who choose to attend the same. Technically qualified bids will be taken up for further processing and Indicative Commercial Bids (ICB) of the technically qualified bidders will be opened. The lowest (L1) price arrived at on evaluation of the ICBs or any price lower than the same, as bank may decide, will be fixed as the ceiling price and all the qualified bidders will be advised for reverse auction process (As per Annexure 27) in the presence of their representatives on a specified date and time, which will be notified separately. Non-attendance at the Bid opening will not be a cause for disqualification of a bidder.

1.8. The Original RFP (and any addendums to it) needs to be signed and stamped by the Bidder and is to be submitted along with the Bid Security on or before the last date & time of submission of technical bid mentioned above.

1.9. This tender is not transferable. Only the Bidders who have officially purchased this tender document or downloaded from the Bank’s website and paid the requisite tender fee shall be entitled to quote.

1.10. Each Bidder is eligible for submitting only one Bid in response to this RFP.

1.11. The RFP can be obtained from the following address during office hours on all working days during RFP sale period between 10.00 A.M. to 4.00 P.M. (On all Bank Working Days) either in person or by post.

1.12. No further discussion will be entertained to Bidders whose bids have been disqualified

1.13. Allahabad Bank reserves the right to accept or reject, in part or full any or all the offers without assigning any reasons whatsoever at any stage of procurement.

1.14. This RFP is not an offer by the Bank, but an invitation to receive offers from Bidders. No contractual obligation whatsoever shall arise from the tender process unless and until a formal contract is signed and executed by duly authorized officers of the Bank with the Bidder.

1.15. Any publicity by the Bidder, in which the name of the Bank is to be used, should be done only with the explicit written permission of the Bank.

1.16. This tender is meant for the exclusive purpose of bidding as per the terms, conditions and specifications indicated and shall not be transferred, reproduced or otherwise used for purposes other than for which it is specifically issued

Chief Manager-IT

Allahabad Bank DIT, Head Office

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mailto:[email protected]


SECTION -2

INSTRUCTION TO BIDDERS

2.1 INTRODUCTION :

Allahabad Bank, established in 1865, was nationalized in the year 1969 and is a leading public sector undertaking listed in BSE/NSE, hereinafter called “The Purchaser” or “Bank”. Bank has implemented Core Banking Solution B@NCS 24 and other allied applications, with TCS as the Systems Integrator for the project. Bank has also, as part of the CBS implementation project, put in place, hardware infrastructure designed to support its business requirements hosted at its Data Centre (DC) & Near DR at Mumbai and Disaster Recovery Site (DRS) at Lucknow. The replication is done directly to DRS from DC. The data at DRS is not more than 15 minutes behind the production data at DC.

2.2 DEFINITIONS : In this contract, the following terms shall be interpreted as indicated :

2.2.1 “The Contract” means the agreement entered into between the Bank (Purchaser) and the Bidder, as recorded in the Contract Form signed by the parties, including all the attachments and appendices thereto and all documents incorporated by reference therein.

2.2.2 “The Contract Price” means the price payable to the Bidder under the Contract for the full and proper performance of its contractual obligations.

2.2.3 “Services” means services which includes site-readiness, installation, commissioning, provision of technical assistance, training and other obligations of the Bidder covered under the Contract.

2.2.4 “DC” means Data Centre

2.2.5 “DRS or DRS” means Disaster Recovery Centre or Site.

2.2.6 Near Site means Near Disaster Recovery Site.

2.2.7 “The Purchaser” means Allahabad Bank.

2.2.8 “Bidder” means bidder, who intends to participate in bid for supply, implementation and maintenance of RISC based Servers (IBM P Series) along with SAN Storage and the following optional items as per terms and conditions of this RFP:

(a) Symantec Antivirus (End Point Protection) &

(b) IBM Mail Messaging Licenses.

2.2.9 “Day” means the calendar day.

2.2.10 “Working Day”: A working day would be any day when any branch / office of the Bank is functioning.

2.2.11 “Business hours”: Business Hours for the purpose of service standards would be 8.00 AM to 08.00 PM, on all working days of the Bank. The Bidder however recognizes the fact that the branches will require to work beyond business hours. All alternate delivery channels (ADC) will be operational for 24x7 basis.

2.2.12 “Restore to Service”: Provide standard maintenance services including:

i. Diagnostics and troubleshooting. ii. System, components maintenance. iii. Configuration changes, tracking, and documentation. iv. Upgrade / Enhancement

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The maintenance for the services would be for the newly supplied and installed RISC based IBM P-Series Servers and SAN Storage at DC and DRS. Also includes the co-ordination services with System Integrator/SPOC etc. to resolve the issues related to proposed Servers at DC/DRS.

2.2.13 “Software”: Software means all the associated software (drivers and operating system etc.) related to the supplied servers along with the following optional items:

(a) Antivirus (Symantec Antivirus (End Point Protection) and

(b) Mail Messaging (IBM Lotus Notes) software 2.3 ELIGIBILITY CRITERIA:

Sl.No Criteria Supporting Documents required

1 The bidder should be a Government Organization or PSU or PSE or a Public or Private Limited Company.

Certificate of Incorporation

2 The bidder should have been in existence in India for a minimum period of 5 years.

Certificate of Commencement of Business

3 The bidder should have Support Service centers in Mumbai & Lucknow with dedicated support personnel with expertise in supporting RISC based Servers and SAN Storage.

Details of Service Centers.

4 The bidder should have a minimum turnover of Rs.100.00 Crore per annum during each of the last three financial years.

Audited Financial statements for the financial years 2014-15, 2015-16 and 2016-17.

5 The bidder should be a profit (Profit Before Tax) making entity for the last 3 financial years.


6 The bidder should not have been blacklisted/ debarred by any Government department or PSU or PSE or Bank on the date of submission of this RFP.

Self-declaration by the authorized signatory of the bidder as per Annexure 22 (Power Of Attorney of authorized signatory to be attached).

7 The bidder should have valid ISO 27001 Certification.

Copy of the latest ISO 27001 certificate.

P-Series Servers, SAN storage and Facilities Management Capability 8 The proposed RISC based P-Series Servers should

be live at DC or DRS in at least two Govt. or Public Sector Units or Scheduled Commercial Banks in CBS Environment, in India.

Credentials issued by the respective client organizations in favor of Bidders/OEMs for evidence of live Servers in DC or DRS, in CBS environment (in case of banks) in India.

9 The bidder should have supplied and installed at least twenty (20) number of RISC based P-Series Servers or SUN SPARC servers and at least 150 TB of SAN Storage with onsite technical support/Facility Management at DC or DRS in at least two Govt. or Public Sector Units or Schedule Commercial Banks in the CBS Environment in India, during the last 3 years.

Credentials issued by the respective client organizations in favor of Bidders/OEMs for evidence of supply installation, implementation and maintenance of the Servers and SAN Storage at DC or DRS, in CBS environment (in case of banks) in India.

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http://www.coralesecure.com/isms-iso-27001-consultancy.php



10 The bidder should have minimum 3 years of working experience in the area of facility management/onsite support of IBM P-Series Servers or SUN SPARC servers in DC or DRS of in least two Govt. or Public Sector Units or Schedule Commercial Banks in the CBS Environment, in India.

Credential Letters issued by the respective organizations.

11 Bidder should be an authorized/official channel partner for the supply, installation and maintenance of IBM P-Series Servers and IBM DS8800 SAN Storage.

Credential Certificate issued by the Original Equipment manufacturer (OEM) as per Annexure-11.

Mail messaging licenses 12 Bidder should be an authorized/official channel

partner of the OEM for the supply, installation and maintenance of mail messaging, for at least last 2 years.

Appropriate documentary evidence from the OEM.

13 Bidder should have installed and must be maintaining at least 1000 no. of licenses for the IBM mail messaging software (Lotus Notes), in at least two Govt. or Public Sector Units or Schedule Commercial Banks in India, during the last 3 years.

Credential Letters issued by the respective client organizations in favor of the Bidder.

Antivirus Software licenses 14 Bidder should be an authorized/official channel

partner of the OEM for the supply, installation and maintenance of antivirus software licenses, for at least last 2 years.

Appropriate documentary evidence from the OEM.

15 Bidder should have installed and must be maintaining at least 5000 number of Symantec Antivirus (End Point) licenses or any other Corporate Antivirus licenses, in at least two Govt. or Public Sector Units or Schedule Commercial Banks in India, during the last 3 years.

Credentials issued by the respective client organizations in favor of the Bidder.

POCs (Proof of Concepts) done will not be treated as experience of the Bidder.

# “Credential letters” or Alternatively “Relevant purchase order along with installation & Commissioning /acceptance certificate etc.”, should adequately address the requirements in terms of experience, deliverables etc. set-out in the eligibility criteria of the RFP.

2.4 SCOPE OF PROJECT :

The Bank intends to procure IBM RISC based P-Series Servers, Anti-Virus & Mail Messaging Licenses as mentioned in Bill of Material for it’s Data Centre (DC) and Disaster Recovery Site (DRS) for various applications. Installation/Re-Installation/Up-gradation /Configuration/Reconfiguration of hardware & Operating System. The scope of this project further includes supply of Antivirus & Mail Messaging licenses. 2.4.1 Supply, installation, integration, implementation, commissioning and maintenance

of IBM RISC based P-Series Servers (Servers) along with the expansion of the existing SAN Storage (DS-8800) at Bank’s DC and DR. The scope covers end to end installation and onsite maintenance (ATS)/Facility management of Servers and

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extended SAN Storage by making them operational along with comprehensive maintenance of the setup during the contract period.

2.4.2 Bidder should upgrade the Operating System/ Firmware etc. whenever there is need for such upgrade without any cost to the Bank during the contract period.

2.4.3 Installation/re-installation, configuration/ re-configuration and maintenance of server, operating system and management, monitoring & audit tools.

2.4.4 Supply, installation/re-installation, integration, implementation, commissioning and maintenance of Servers along with the expansion of the existing SAN Storage (DS-8800) by 53.6TB (For 42.4 TB usable @ DC and 11.2 TB usable @ DR) and the associated software during contract period in coordination with the existing system integrator in the bank.

2.4.5 Configuring/reconfiguring the Servers / loading the Device Drivers compatible with Operating System as per the specific requirement of banking application(s) deployed by the Bank.

2.4.6 Configuring/ reconfiguring, installation/re-installation of Hardware & Software, loading of Operating System & other System software, Operating System & System Software hardening, Device configuration as per the requirement of the Bank during the contract period.

2.4.7 Connecting the Servers and SAN storage with all related Devices/peripherals to the existing and/or proposed LAN / SAN Switch /Storage/ Tape Drive etc.

2.4.8 The bidder has to ensure on-site support for resolving all Hardware, OS (Operating Systems) related issues, including re-installation of OS and other software mentioned above, during warranty and AMC (Annual Maintenance Contract) period (or such other extended period as per the contract terms).

2.4.9 Bidder is required to factor adequate no. of Operating System License and Antivirus license for the servers.

2.4.10 The Bidder will provide the hardware as per Bill of Material (Schedule-A). In case the proposed model is not available at the time of delivery, then the bidder will supply the latest available higher model, compatible to the existing/proposed environment, at no extra cost. The new offered model should be comparable as per Technical Specifications (Schedule-B). The Bank’s prior permission is needed if the bidder is supplying newer model at the time of delivery. The upgrade path for the items to be supplied is detailed in the Schedule-C.

2.4.11 The accessories (including cables, rack mounting kit, Power strip in the Rack/Chassis etc.) required for the installation and configuration of the equipment needs to be supplied and adequately factored by the Bidder. Bank will not arrange for the same. Further, Bidder needs to provide necessary cables, passive components like fiber, copper patch cord to connect/interface the supplied Servers to existing Servers & Storage etc. like SAN Storage, SAN Switches, Tape Library etc. during the contract period. The bidder shall be responsible for cabling and other related activities at DC/DRS for connecting/interfacing the existing / new Servers at no cost to the Bank.

2.4.12 Bidder should specify various infrastructure requirements, which need to be provided for commissioning and smooth functioning of the newly deployed P-series servers in the existing environment at DC and DRS.

2.4.13 Bidder should provide comprehensive on-site support during the 3 years warranty and thereafter AMC for two (2) years, for the supplied servers and the SAN Storage which will include Facility Management/onsite support, for each of the 5 years.

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2.4.14 Bidder should provide software licenses (Symantec Antivirus and IBM Lotus mail messaging) with comprehensive support and upgrades for full 5 years TCO i.e. complete ATS/Facility Management.

2.4.15 All the parts of supplied servers and the SAN Storage would be covered under comprehensive warranty/AMC. If there is any gap between Bank's requirement and OEM Warranty/AMC then it will be the responsibility of bidder to fill up the gap.

2.4.16 Bidder has to carryout hardening of OS (Operating System) & other System software, patch management activity and other configuration on OS. Bidder has to undertake upgrade of BIOS, OS, Firmware of the supplied servers wherever the requirement is felt by Bank (during Warranty/AMC) in coordination with the existing system integrator in the bank.

2.4.17 Bank conducts VA&PT (Vulnerability Assessment & Penetration Testing) and Information Security Audit on periodic intervals. The bidder/supplier needs to comply with the findings of the VA & PT in terms of the server hardware/OS and other items provided under this RFP.

2.4.18 Bidder should undertake to provide maintenance support during warranty and post warranty period for all the proposed servers and SAN Storage. Spare parts which may be required for the servers and SAN Storage should be available for the contract period of 5 years and should not be end of support. The bidder shall provide support services for 24x7days with 4 hrs problem resolution commitment time unless specified otherwise.

2.4.19 Bidder has to guarantee minimum uptime availability of 99.99% on monthly basis for all the supplied servers and SAN Storage or applicable penalty (as per the SLAs) will be deducted. The Bidder should be ready to execute service level agreement for the same as mentioned in detail in ITB 2.6.

2.4.20 The Bidder will pass on to the Bank, the benefit of discounts or any other benefits provided by the OEM during bidding process or any time during the tenure of contract in respect of orders placed to the Bidder.

2.4.21 Bidder has to prepare and submit detailed technical documentation of the entire project to the Bank, articulated in English language.

2.4.22 The bidder shall provide comprehensive training and study material to the Bank officials/ SI Officials for day to day maintenance of servers in the CBS environment to enable the Bank to carry out the work (like System administration, resource management of hardware and software, storage allocation, backup management) as specified in this RFP in future. Above training should include both functional and technical training of the system. Training may be held at Bank’s premises (DC and DR) or bidder premises as mutually agreed without any additional cost to the Bank.

2.4.23 Bidder shall document all the installation and commissioning procedures and provide the same to Bank IT team. Bidder will prepare Low Level Design and Implementation documentation for migration and transition process to the new servers.

2.4.24 The bidder has to configure the proposed Servers with SAN Switches (like creation of Zone, adding host, publishing LUNs on servers etc.). The bidder will supply required number of SAN Switches and Optical Fibre Cables for interconnecting Storage, Servers and SAN Switches.

2.4.25 The bidder has to integrate the proposed server setup with existing Tape Library for backup, in coordination with the existing system integrator in the bank.

2.4.26 Bidder will be responsible to migrate data of any application from one storage to

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another if required within the scope of Facility Management.

2.4.27 Any additional requirement regarding hardware and software, after awarding the contract will not be entertained by the Bank. The Bidder shall be responsible for arranging the same for successful implementation of the Project without any additional cost to the Bank.

2.4.28 If Bank in future changes DC or DR location or make changes within the same premises the selected Bidder should take responsibility for dismantling, shifting to new location and reinstallation at the new location without any additional cost to the Bank. However, Bank will reimburse the transportation charges and transit insurance (if any), at actuals on submission of bills.

2.4.29 The successful Bidder shall conduct preventive maintenance (including inspection, testing, satisfactory execution of all diagnostics, cleaning and removal of dust and dirt from the servers and necessary repairing of the servers and SAN Storage) at least once in every 90 days in addition to the normal maintenance required.

2.4.30 The Bidder is required to propose 500 mail messaging licenses in the block of 250 every year for the next 2 years; also bidder needs to factor the above licenses after checking the compatibilities with current setup (Current IBM Lotus Dominos version is 8.5.3), if needed bidder may require to upgrade / downgrade the version of new installation as applicable. Bank may at it’s sole discretion pre-pone/ postpone / determine the number of licenses to be procured during the tenure of the contract.

2.4.31 The Bidder is required to propose 500 Symantec antivirus licenses / subscriptions in the block of 250 for every year for the next 2 years; also bidder needs to factor the above license/subscriptions after checking the compatibilities with current setup (Current Symantec AV version is 12.1.6), if needed bidder may require to upgrade / downgrade the version of new installation as applicable.

2.4.32 Bank may at it’s sole discretion pre-pone / postpone / determine the number of licenses/subscriptions to be procured (for both mail messaging and antivirus) during the tenure of the contract. The proposal of licenses / subscription should be factored with P2V migration (if bank migrates its applications on a virtualized environment, in future).

2.4.33 The newly installed and configured P-Series servers should adhere to the Bank’s Security Policy, BCP/DRP Guidelines etc. (which will be shared with the selected bidder) Bidder should carry out periodical testing as per prevailing guidelines.

2.5 DETAILED SCOPE OF WORK:

GENERAL: 2.5.1 The Bank intends to procure, install and commission RISC based IBM P-Series

servers (servers) along with the extension of the existing SAN storage (DS8800 SAN Storage of IBM, being used at present) with 53.6 TB (usable) with RAID 10, For (42.4 TB usable @ DC and 11.2 TB usable @ DR) antivirus and mail messaging software licenses along with their maintenance for five years.

2.5.2 Data Centre (DC) & Near DR of the Bank is located at Navi Mumbai and the Disaster Recovery Site (DRS) is located at Bank’s own premises at Lucknow.

2.5.3 Bidder is required to carry out activities but not limited to given in the following table: Sr. No.

Nature of Activity Description

1 Physical delivery of the proposed servers /software as

• The Bidder has to supply, install and configure the proposed hardware/software

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Sr. No.


per the Bill of Material. at identified locations of the bank.

2 Mail messaging and Antivirus software licenses.

• None of the proposed licenses should be bundled / tagged with any underlying hardware or hardware OEM Support. Bidder should be eligible for direct Technical Support, updates, patches or upgrade binaries from the software OEM for both Mail messaging and Antivirus software and should be able to use the licenses on any compatible hardware in future.

3 Installation & configuration of servers and SAN storage to suit the requirements.

• The Bidder is required to conduct Installation/ re-installation and Configuration/ re-configuration of the servers provided by the Bidder. Thus the Bidder is required to unpack, assemble/upgrade, mount and boot the servers and install the necessary service packs, patches, and fixes to the Operating System, set up and configure the equipment. Compatibility issues of sub-systems with OS, respective drivers, firmware, any other cards to be installed if required, are to be resolved by the bidder.

• Bank’s existing Application Vendor/System Integrator will provide inputs/configuration details to the vendor for configuring the servers and SAN Storage along with other required document and related architecture documents.

• Post installation and configuration of servers and SAN Storage by the Bidder, Banks’ existing application vendor and the Bank (and/or any third party appointed by the Bank for the purpose) will conduct the acceptance test and verify the completeness and compliances of the installation to the configuration and relevant settings provided by the Bank’s existing System Integrator.

4 Provide technical support for the supplied Servers and SAN Storage, with complete support and upgrades for the Mail messaging and Antivirus software during the duration of the contract.

• The Bidder will be responsible for providing onsite comprehensive onsite warranty support, back-to-back from the OEM to meet the Service Levels defined in the RFP.

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Sr. No.


5 Facilities Management • Equipments (Hardware/Software) deployment, configuration, patch management etc at DC/DRS as part of the RFP. FM will be onsite at DC.

• Coordinating with SI/SOC/Bidder and other vendors for resolving issues at DC/DR related to the branches/ offices, etc.

• Systems Administration

• Servers and other equipments management within the scope of RFP at DC and DRS

• Design, modification, implementations if any from time to time at DC / DRS

• Incident and Response Management.

• Operating Systems Management.

• Patch Management on the BIOS, Firmware, Operating System for the equipments.

• Disaster Recovery Management (DR Site and Disaster Operations).

• Capacity Management for the proposed equipments.

• Operations Management

• Service Level Management.

• To ensure logical security segregation as well as security patch management for all the virtualized assets of the Bank.

• Service Reporting.

• Monitoring and Management of periodical services.

2.5.4 Bidder is required to make available required Servers, SAN Storage and software for the successful completion of the entire assignment within the quoted cost to the Bank.

2.5.5 The Bank intends that the contract, which is contemplated herein with the bidder, shall be for a period of 5 years (for both the 3 years warranty and 2 years of AMC period) which may be extended for a further period of 2 years at the behest of the bank.

2.5.6 The Servers and SAN Storage should be provided with three years warranty and two years AMC, which will begin from the date of installation of Servers and the first portion/installment of the SAN Storage after being installed and tested by the Bank’s System Integrator. Subsequently, the vendor shall provide the facility management/onsite support for entire period of the contract which includes both warranty and AMC period.

2.5.7 Further Facility management services should cover : (a) The additional support (Facility Management), in case required to be provided

by the Bidder during the extended period, at a rate equivalent to the average

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facility management rates quoted by the Bidder for Year 4 and Year 5, or at the rate quoted by the Bidder in Year 5, whichever is lesser. The Bank expects the facilities management function to be carried out from Bank’s premises in the DC. FM at DRS will be offsite and to be managed by DC FM team, in case of requirement of on-site support necessary arrangement is to be made by the bidder.

(b) The FM would start as per the schedule agreed between Bank and successful bidder during the contracting period, shall cover all deliverables and services required to be procured or provided by the bidder during such period of contract.

(c) The Bidder needs to consider and envisage all services that would be required in the maintenance of the facilities.

(d) The service level should be at par with DC, when the system is operational from DR Site. On site FM support will be provided at DR both for mandated operation like DR Drills and compulsive operation like DC outages. Data archiving (configuration data, log data etc. related to DC and DRS), restoration and purging should be SLA driven responsibility of the solution implementer.

(e) The services/monitoring cannot be further outsourced. The services/ monitoring need to be inside the bank’s DC/DRS/CBS PO/other specified Bank premises.

(f) All the personnel deployed by the Bidder for performing various functions in the project including but not limited to Implementation, integration, Facilities Management, Support, etc will have to be the employees of either the Bidder or a Partner. There would be no change of partner allowed post evaluation, until and unless the Bank feels the need for a change.

(g) The engineers provided by Bidder as part of FM should have relevant experience as mentioned in this document. The bank has the right to interview all personnel prior to being deployed on this project and reserves the right to reject or replace personnel with one months’ notice.

(h) Bidder shall be responsible for relocation of servers only transportation and transit insurance charges would be provided by Bank. Bidder should not charge for anything extra for change of configuration, re-installation, re-configuration, reframe of security policies post relocation.

(i) Bidder is expected to perform following activities but not limited to as part of the Facility Management/Onsite Support during the warranty and AMC periods:

(j) Installation/Re-installation, Maintenance, Monitoring of all the supplied Servers and SAN Storage at DC/DRS. Necessary assistance for any DR drill or Benchmarking exercise must be rendered by the Bidder for the contractual period.

(k) Quarterly SLA reports to be shared with the Bank (as detailed in the RFP). Besides the above information the bidder has to consider service levels required in this document and if required provide additional equipment as deemed necessary to adhere to the service levels.

(l) Bidder has to ensure proper integration with the existing Servers/Infrastructure in the Bank while responding to the RFP. The Bidder must meet the defined SLAs for uptime of the Servers and should ensure lower turnaround time in the event of equipment failure.

(m) Coordinating with Partners/OEMs for AMC support. Coordinating with different teams (DBA, Systems, Application, Network etc.) for execution of requests by Bank. Fault management for all components of the servers and SAN storage within the scope of RFP.

(n) FM reports preparation and submission for the proposed Servers. Escalate and notify issues to Bank SPOC (Single Point Of Contact). Periodic / on demand reports related to Servers and SAN storage activities in the prescribed format to be provided to the Bank.

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(o) Bidder has to maintain list of equipment in the scope, their patch details, version, firmware and has to provide required help during VAPT (External & Internal), IS Audit, Security Audit, various compliances specially government and regulatory, cyber related to the Bank.

(p) Bidder will provide details of security incidents related with the servers and SAN Storage as and when the same is observed without any delay.

(q) Some other security related aspects that the bidder has to take care are as under: i. Many times Bank is provided inputs in advance from various sources like

security establishment, security consultant especially Financial Institutions for security related breach in India. Bidder will be required to monitor Servers, SAN Storage etc. with more vigor during such period.

ii. Bidder will be required to maintain access details provided to officers temporary/ permanent in nature. If access is temporary, it would be bidder’s responsibility to disable the access after expiry of permitted access. All the access related requests have to be accepted from Bank at appropriate levels only.

iii. Bidder to tune/ configure servers as per suggestion/ advice from SOC vendor, which will be based on assessment through SOC operations.

iv. The Bidder should ensure with the System Integrator that the in scope solutions being deployed on the servers, integrate with the Bank‘s Security Operations Centre (SOC) solution. This is to ensure that all the logs are collected from all the in-scope devices, ultimately enabling the Bank‘s SOC team to monitor the logs, perform the correlation and forensic analysis, raise the incidents and inform the concerned department/ Stake holders. Any other logs, if available with the prospective bidder will also be submitted to Bank, as and when needed.

v. The bidder should harden devices at least for enhancing password security, login password retry logout, keep a live TCP session, buffer overflow detection, CPU threshold notification, memory threshold notification, audit log for privilege access & configuration change, etc.

vi. The bidder would maintain security configurations/policy as per existing arrangement defined for each type of Server in use at DC and DRS of the Bank and should update the above as per Bank’s policy or consent.

vii. All new configuration rules beyond a baseline-hardened configuration should be documented and recorded in a configuration management system, with specific business reason for each change.

viii. The bidder may have to use two factor authentications in managing devices, if bank implements the same.

ix. The bidder should ensure to remedy the Servers as per advisory received from SOC setup, Government, CERT-In, Bank’s consultant or auditor.

x. The bidder should provide configuration details of servers on a quarterly basis to bank team or earlier if any changes do take place/ proposed.

xi. Hardware Management (all equipments installed at DC and DR under scope of RFP)

xii. Software Support

xiii. Change/Patch / Firmware Management

xiv. Warranty

xv. Asset Movement (From one location to other or locally)

xvi. Software Distribution

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xvii. Software License Management

xviii. Security related Support

xix. Integrated Customer Support and Help Desk Management and

xx. Software/Firmware updates, patch management, security updates, data updates for the software associated with the Servers and optional software items i.e. mail messaging and antivirus.

2.5.8 Servers and SAN Storage at DC &DRS 2.5.8.1 Supply, implementation & maintenance of the proposed Servers, SAN Storage

and Racks at DC & DRS of the Bank. The vendor may have to configure/reconfigure the proposed Servers and SAN Storage which will be accessed by the various locations of the Bank.

2.5.8.2 All the equipment/devices should be compatible for monitoring through EMS (Enterprise Management Software) tool. Bidder should co-ordinate with the existing system integrator and configure the Servers to the EMS tool (existing/proposed) of the Bank during the contract period.

2.5.8.3 Bidder is required to supply, install, configure and provide comprehensive onsite warranty & AMC support to the Servers along with SAN Storage and software supplied under the RFP.

2.5.8.4 The upgrade path for the Servers and the SAN Storage are detailed in the Schedule-C, which are based on the volumetric growth projections for the Bank and the potential utilization of the physical servers present in Data Center and DRS.

2.5.8.5 The System Integrator of the Bank will share the existing storage cabinet details with the bidders for the purpose of the addition of the SAN storage space (in annual increments) as per requirements specified in this RFP. The bidders will be required to generate the BOM after consulting with the System Integrator. Post this exercise, bidder should do required sizing with regard to additional Storage cabinet for the additional SAN storage supplied and provision accordingly in their bid.

2.5.9 End of Life (EOL) /End of Support (EOS) for the RISC based P-series servers and the SAN storage The Bidder should not quote any line item that is already declared End of Sale or End of Support. At the time of installation in live environment, if any of the equipment is found end of sale declaration, Bidder will have to replace the equipment with higher configuration from the same OEM (i.e. OEM proposed replacement), at no additional cost to the Bank. Further, if, any of the server/SAN Storage reaches End of Support / End of Life within contract period, bidder is required to replace the said server(s)/storage with higher configuration (OEM proposed replacement) 12 months before reaching the date of End of Support/ Life, at no additional cost to the Bank. If the server(s) are to be replaced are priced lower than the price at which the original item was supplied, the differential amount need to be refunded to the Bank.

2.5.10 Warranty and AMC The Bidder shall provide the maintenance (Warranty & AMC) during entire contract period for all the Servers and the SAN Storage (hardware & software) (here after referred to as “items”) (within the scope of work. All the items should be provided with three years on-site warranty and with two years onsite AMC i.e. full-fledged Facility Management (FM). The warranty period for the items will begin from the date of acceptance of the Servers and first installment/portion of the SAN storage, after

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being installed and tested by Bank’s technical team and the CBS System Integrator. Subsequently, the bidder shall provide the AMC support for remaining period of the contract. AMC shall be extendable/further renewable for a minimum period of 2 years, at the behest of the Bank. The additional 2 years support (AMC) is required to be provided by the Bidder at a rate equivalent to the average support rates quoted by the Bidder from Year 4 and Year 5 of the AMC, or at the rate quoted by the Bidder in Year 5, whichever is lesser. The charge of AMC needs to be mentioned separately by the bidder in their quote as per Schedule-A. The Bidder must factor the costs in the Price Schedule accordingly. As part of warranty and AMC support the Bidder will provide following services: a) Provide on-site comprehensive warranty and AMC for all the components

provided as part of this RFP. The Warranty and AMC for all the items should be back to back from OEM onsite and comprehensive in nature with service support including spares replacement/repair, patch upgrades.

b) The services offered through Warranties and Annual Maintenance Contract should meet the end-to-end onsite support requirements for implementing and maintaining servers deployed as part of the RFP till completion of contract.

c) Provide for maintenance of items including preventive maintenance, as well as repair or replacement activity after a problem has occurred, if the supplied Servers are to be replaced permanently due to the Bidder’s inability to provide spares or maintain the equipment, the Bidder shall replace the equipment with same make/model/configuration or of higher configuration. However, The Bank may accept different make/model/ configuration at its discretion if the original make/model/ configurations are not available in the market due to obsolescence or technological up gradation.

d) Quarterly preventive maintenance of all the items to be supplied, which should inter-alia, includes cleaning of all the items during warranty / AMC period and ensuring that system does not have any Virus/malfunction/defects.

e) Provide the support services like repair, replacement to resolve the problems as per the service levels defined in the RFP.

f) Any Defect found in the items supplied shall be replaced by the bidder at his own cost, including the cost of transport etc. The Bidder shall not charge the Bank additionally, for this activity.

g) Maintain adequate spares to meet the SLA for the critical components of the servers supplied.

h) The Bank will not be in respect of any sort of maintenance covered under the scope of this tender liable to pay any additional amount during the tenure of the contract. On-site maintenance services (i.e. facility management) shall be provided by the Bidder during the period of warranty and AMC as per the cost quoted in the Schedule-A.

i) In case the supplied items are taken away for repairs, the Bidder shall provide similar standby equipment so that the equipment can be put to use in the absence of the originals/replacements without disrupting the Bank’s regular work.

j) If during operation, the down time of any piece of supplied items or component thereof does not prove to be within reasonable period, the supplier shall replace the unit of component with another of the same performance and quality or higher, at no cost to the Bank.

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k) Further provided that the Bank may, during the tenure of the warranty and AMC, shift the goods wholly or in parts to other location(s) within India and in such case the Supplier undertakes to continue to warranty and AMC or maintain the goods at the new location without any other additional cost to the Bank.

l) In case Bank desires to get the warranty / AMC services delivered by their appointed Bidder or System Integrator, then the OEM shall transfer such warranty / AMC services to that preferred Bidder at no additional cost to The Bank.

m) In case of any issue with hardware and software supplied by the bidder, Bank or its appointed System Integrator shall log a call with the Bidder. It is responsibility of the Bidder to resolve the issue with the assistance of the OEM if deemed necessary. The Bank or its appointed System Integrator shall promptly notify the Bidder in writing / e-mail / fax of any claims arising under this warranty.

n) The scope of Annual Maintenance Contract also includes but not limited to provision of new system software releases, patches, versions of Software including Firmware, Testing Tools and Bug fixes. Assist the Bank or its System Integrator to install the same, if Bank desires during period of warranty or AMC free of cost.

o) The Bidder warrants that the Goods supplied under the Contract are new & unused, of the most recent or current models and incorporate all recent improvements in design and materials unless provided otherwise in the RFP.

p) The Bidder further warrants that all the equipment supplied under as part of this RFP shall have no defect arising from design, materials or workmanship (except when the design and/or material is required by the Bank’s Specifications) or from any act or omission of the Bidder, that may develop under normal use of the supplied Goods in the conditions prevailing at the final destination.

q) The Bidder's hardware engineer will report at the Bank’s premises within four hours of reporting of breakdown and repair the same at the earliest.

r) Provide support during periodical IS Audits of the Bank and also rectify the deficiencies pointed out during IS Audit at no cost to the Bank.

s) In case of hardware failure for more than three times within a period of one year, the bidder shall replace the servers/SAN Storage, without any additional cost to the Bank. The replaced servers/ SAN Storage should not be under End of Sale at the time of replacement. If the replaced device is declared end of support during the contract period then bidder has to replace the servers/ SAN Storage without any additional cost to the Bank.

t) The bidder shall be responsible for cabling and other related activities at DC/DRS for connecting the existing / new Servers at no cost to the Bank.

u) The bidder shall be fully responsible for supply, installation, and configuration and commissioning of the servers/ SAN Storage and other related activities such as unpacking, inspection, etc for which Bank shall provide the required space. While unpacking and installation, it is bidder’s responsibility to check physical availability and quality of items as per the Packing list.

v) The proposed components shall be standardized components which are maintainable not only by the bidder but also by external agencies.

w) The ATS for the antivirus and mail messaging software licenses, should be back to back from OEM onsite and comprehensive in nature with service support including all repairs and patch upgrades.

2.5.11 The year on year growth details i.e. the upgrade path for the items/equipments to be supplied is detailed in the Schedule-C.

2.5.11.1 Management Services (For the supplied Servers and SAN Storage)

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The bidder shall Provide "ownership-to-resolution" of all logged calls, monitor and report on the progress of problem resolution, confirm resolution of the problem to the designated bank personnel, and log the final resolution via the problem management system.

2.5.11.2 Problem Coordination Services

The bidder shall: 2.5.11.2.1 Assign the appropriate support personnel to remedy an open problem/issue. 2.5.11.2.2 Interface with and coordinate problem identification and resolution with the

appropriate support organizations within or external to the Bank; Co-ordinate with OEM for ticketing, escalation, resolution of issues and restoration of hardware or software related with the supplied servers and SAN storage.

2.5.11.2.3 As required, provide support for Hardware and Software by reporting and coordinating problem identification and resolution of problems with third party services providers.

2.5.11.2.4 Provide a monthly report to the Bank assessing all device performance under the scope of RFP against the Service Levels.

2.5.11.2.5 The bidder shall track and report observed Mean Time Between Failures (MTBF) for all the supplied hardware items.

2.5.11.3 Monitoring & Audit

2.5.11.3.1 Bidder is responsible to implement the Bank’s policies at hardware and software levels for the servers, which may change from time to time and also provide the necessary assistance during the periodical IS Audits / others Audits carried out by the Bank/ it’s appointed auditors/ consultants for the items under the scope of the RFP. The Bidder has to remedy all discrepancies observed by the auditors at no additional cost to the bank within a month. Bidder shall coordinate with Bank’s internal Audit Teams for Audits and taking necessary steps for compliance. Bank reserves the right to access all log-books, records and information relevant to the outsourced activity available with the bidder. Requisite audit trails and logs for administrative activities should be retained and accessible to the Bank based on the approved requests.

2.5.11.3.2 Bidder must ensure that there should be a provision for continuous monitoring and assessment by the bank of the service provider so that any necessary corrective measure can be taken immediately.

2.5.11.3.3 Bidder must ensure that there is a provision for the preservation of documents and any data by Bidder in accordance with the legal/regulatory obligation of the bank relevant to this specific contractual obligation.

2.5.11.3.4 Bidder should review and monitor the security practices and control processes periodically within the scope of the RFP and discloses security breaches if any to the Bank.

2.5.11.4 Liaison with System Integrator /Network Operation Centre/Security Operation

Centre Bidder is solely responsible to assist/ co-ordinate with Bank /System Integrator /Network Operation Centre/ Security Operation Centre in resolving any server, storage etc.( supplied by the bidder) related issues at DC/DRS.

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2.5.11.5 Patch Management 2.5.11.5.1 The bidder must ensure that all the supplied Servers and SAN storage are

updated with patches installed as and when they are released after due testing. Critical patches should be applied immediately to the servers.

2.5.11.5.2 The bidder should keep track of the patches applied and report them to Bank at periodic intervals.

2.5.11.5.3 The bidder ensures that the application of any patch would not adversely affect the operations of the Bank as a whole. Sufficient care has to be taken to ensure that patch application does not result in a downtime.

2.5.11.5.4 Periodic vulnerability assessments should be done to check for the appropriate updates.

2.5.11.5.5 The above four activities are to be taken care off, for the mail messaging and antivirus software.

2.5.11.6 Operations Management 2.5.11.6.1 The Bidder should review the performance of the servers and SAN Storage

installed deployed with the Bank on a weekly basis and take necessary upgrades, i.e. of equipment and software, as and when required without any additional cost to the Bank.

2.5.11.6.2 Bidder should provide a monitoring tool that measures, evaluates, and records status and performance information about all the servers brought in by the bidder to aid in performance monitoring and tuning of the environment.

2.5.11.6.3 Performance metrics should include utilization, throughput, latency and other critical system needs.

2.5.11.6.4 The bidder shall implement proactive procedures to address trends identified from performance and monitoring data.

2.5.11.6.5 The management system should produce standard reports that are to be provided to designated Bank personnel.

2.5.11.6.6 The bidder should provide periodic reports on the supplied servers and SAN Storage performance through Performance Measurement Tools.

2.5.11.7 Planning, Implementation and Configuration of Servers and SAN Storage 2.5.11.7.1 The Bidder shall be abided by security policy and QoS policy that is already

in place. Bank may change policies as per the requirement of the Bank from time to time. The bidder shall coordinate with System Integrator/Other related Vendors for its implementation at DC/DRS end. The bidder shall also undertake required upgrade of the equipment from time to time.

2.5.11.7.2 Bidder will have to configure all the components under consultation with Bank’s System Integrator and ensure the configuration done on servers (s)/devices comply with Bank’s IT security policy & guidelines.

2.5.11.7.3 Bank shall have the option to integrate any third party applications/Servers /SAN Storage with the proposed Servers in future. The Bidder will coordinate with such vendor for proper integration. If felt necessary, the Bank, may call upon the selected bidder to maintain and service such third party Servers under the framework of the itemized prices agreed under this RFP.

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2.5.11.8 Facility Management/Onsite Support team 2.5.11.8.1 One person per shift at DC on 24x7x365 basis is required for providing

facilities management services round the clock. The persons deployed should have sufficient experience of working with RISC Based IBM P-series servers and preferably having OEM certification.

2.5.11.8.2 During quarterly DR Drills when Bank’s DR site at Lucknow acts as Primary Site, bidder will have to provide round the clock onsite support.

2.5.11.8.3 During the currency of the contract, if the Bank feels that the budgeted resources are not sufficient to take care of the SLA, the Bidder shall have to add more resources at no additional costs to the Bank.

2.5.11.8.4 Based on the above given manpower requirement, the bidder should ensure to provide the required manpower by adequately provisioning staff to meet exigencies like leave or other absence.

2.5.11.9 Facility Management Resource Related Penalties:

2.5.11.9.1 Default in allocation of committed no. of resource(s) under the scope of the RFP as per agreed terms would attract a penalty of 1% (per resource) of the monthly FM cost for every month (or part thereof) for non-conformance to resource deputation. The penalty would be subject to an overall cap of 10% of the FM Cost per month.

2.5.11.9.2 The overall cap for each penalty would be 10% of the overall contract amount and thereafter the contract may be cancelled and amount paid for the services not delivered if any will be recovered with 1.25% interest per month from date of respective payment made to the bidder.

2.6 SERVICE LEVELS

Bank expects that the Bidder shall be bound by the Service Levels described in this document. Service Levels will include Availability measurements and Performance parameters. Bank requires the Bidder to provide reports for all availability and performance parameters a log of all issues that have been raised and Closed/ Pending Closure by the Bidder on a monthly basis. The frequency of these reports would be Weekly, Monthly, Quarterly and Yearly. Apart from reports on each availability and performance measurement parameter mentioned below, the reporting should also include the following:

i. Utilization of CPUs, RAM, Hard Disk, NICs, I/O (Peak and Average) etc. for physical environment

ii. Utilization of CPUs, RAM, Hard Disk, NICs, I/O (Peak and Average) etc. for logical and virtual environment

iii. Percentage of CPUs utilized by the system and user activity.

iv. CPU utilization broken down by user CPU and system CPU. Tabular report of CPU, Memory, NIC and I/O utilization (peak and average) by application, if possible.

v. Percentage of physical memory and cache utilized by system and user processes.

vi. Problem Trends

vii. Call Resolution Time

However, all Availability and Performance Measurements will be on a monthly basis for the purpose of Service Level reporting.

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Audits will normally be done on monthly/quarterly basis or as required by Bank and will be performed by Bank or Bank appointed third party agencies.

2.6.1 Terminologies Used

A) Service Levels for the Facility Management are calculated based on the 24x7 availability of the Servers and SAN Storage, which is described as the ratio of “Servers and SAN Storage Available for Business on 24X7 basis in a month” to the “Total business Hours in a month (BU)”, barring the scheduled downtime in case of scheduled DR-Drills etc.

{Total Hours in month (TOHM) – Downtime Hours (DT)*} / Total Hours in month (TOHM)

* The Downtime (DT) will not contain any planned downtime for DR-Drills etc.

B) The supplied servers and the SAN Storage of Data Centre and Disaster Recovery site will be required to be supported onsite at DC and via remote at DR, on 24x7x365 basis, as a part of the Facility Management.

C) The “Scheduled Business Operation Hours” for a given time frame are calculated after deducting the planned downtime from “Business Operation Hours”. The Business Operation Hours will be taken on 24x7x365 basis, for the purpose of meeting the Service Level requirements i.e. availability and performance measurements both.

D) “Business Downtime” is the actual duration for which the system was not able to service Bank or the Clients of Bank, due to System or Infrastructure failure as defined by Bank and agreed by the Bidder.

2.6.2 Purpose and Objectives of the SLA

A) Bank intends to enter into a “Service Levels Agreement” (as part of the main contract) with the Bidder in order to provide complete utility of the enhanced service that could be provided which includes the comprehensive post installation support and maintenance. Once new Servers and SAN Storage that are proposed to be procured via this RFP are put in place/ installed, the bidder needs to configure and install Core applications to be deployed on them, with the existing Core Banking System Integrator of the Bank.

B) Typical Call Resolution Times for any issues related with the Servers and SAN Storage supplied, are as under.

SN Area Description SLA 1 Hardware For Servers and

SAN Storage Meantime to Response: One hour during Business/ Non-business hours Both in DC, Mumbai and DRS, Lucknow.

Meantime to Restore the Servers/Storage: If service is disrupted– 0.25 hour during Business hours and 0.50 hours during Non-business hours at DC, Mumbai.

BU (%) = (TOHM – DT) * 100 / TOHM

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If service is disrupted– 0.50 hours during Business hours and 1 hour during Non-business hours at DRS, Lucknow. If service is not disrupted–1 hour during Business hours and 1.5 hours during Non-business hours at DC, Mumbai. If service is not disrupted–2 hours during Business hours and 3 hours during Non-business hours at DRS, Lucknow.

If the resolution times, exceed the time limit specified, in the table above then the penalty will be charged as 1% of the monthly facility management cost at DC for every hour delay, in the resolution of the call/ restoration of the services. The penalty can be for a maximum of Rs.50,000/- per day.

C) SLA for Hardware/Software Infrastructure

Availability Measurements:

Measurement

Expected Service Level/Servers

uptime(Monthly)

Base Amount on which penalty for the Facility Management

availability will be calculated as under:

Availability of the Servers and the extended SAN Storage.

99.99% Value of the Monthly Facility Management cost at DC, as the case may be.

The term ‘Business Infrastructure’ mentioned in this document shall include all capital costs of hardware (Servers and SAN Storage) and operating software (at DC or DRS, as the case may be) delivered as of the point of time when the penalty is levied. The cost of AMC/FM will not be treated as capital cost and therefore excluded.

Table I – Escalation Matrix

Elapsed Time Critical Significant

To be resolved by (within 2 hours)

Bank’s Team and Customer Support Engineer

Bank’s Team and Customer Support Engineer

6 hours Bank’s Team and Bidder Project Manager

Bank’s Team and Support Engineer

15 hours DGM-IT and Bidder Project Director

Bank’s Team and Senior Customer Support Engineer

30 hours GM (IT) and Bidder Country Head

GM (IT) and Bidder Country Head

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2.6.3 Service Level Penalties

In case of servers availability parameters, the percentage for penalty would be 1% of the monthly FM Cost for each percentage point (0.01%) drop in the minimum desired level of availability for the supplied infrastructure, mentioned in the availability parameters table above for services delivered by the Bidder below the expected service level, for every percentage or part thereof, below the expected service level per month. Apart from the penalty owing to availability parameters, a penalty of INR 50,000/- would be levied on the Bidder, if any component at DC or DRS (that is not resulting in service disruption) is down for more than 24 hours. The penalty of INR 50,000/- would be imposed for every 24 hours, or part thereof, of downtime. However, total of such penalties shall not exceed 10% of the overall contract value. On such an occasion the contract may be cancelled, and the amount paid if any, will be recovered with 1.25% interest per month. The penalties, if any, would be realized from any payments becoming due to bidder.

2.7 TWO BID SYSTEM TENDER

2.7.1 Bidders are required to submit the Technical Bid in physical form, whereas the indicative Commercial Bid is required to be submitted online on or before the last date and time mentioned in RFP. The Language of Bid should be in English.

2.7.2 The bidder will take care of submitting the Bid properly filed so that the papers are not loose. The Bids, which are not sealed as indicated above, may be liable for rejection.

2.7.3 The tender not submitted in the prescribed format or incomplete in details is liable for rejection. The Bank is not responsible for non receipt of bid within the specified date and time due to any reason including postal delays or Holidays.

2.8 SUBMISSION OF TECHNICAL BID

2.8.1 The Bidders shall prepare two copies of the Technical Bid and shall seal the bids in two different envelopes clearly marking each “Original Technical Bid” and “Copy Technical Bid” as appropriate. If above bidsare found not properly sealed as above, the bid is liable for rejection. The envelopes shall be marked as “TECHNICAL BID for SUPPLY, INSTALLATION AND MAINTAINENCE OF P-SERIES SERVERS, SAN STORAGE ALONG WITH LICENSES FOR MAILMESSAGING AND ANTI VIRUS”.

2.8.2 In addition to the above marking, the envelope must be super-scribed with the following information –

2.8.3 RFP Reference Number

2.8.4 “DO NOT OPEN BEFORE”

2.8.5 Name and Address of Bidder

2.8.6 This will enable the Purchaser to return the bid unopened, in case it is declared unacceptable for any reason whatsoever.

2.8.7 A softcopy of the technical bid shall be submitted alongwith the technical bid in Microsoft Word or Excel formats.

2.8.8 The original and copy bid shall be typed or written in indelible ink and shall be signed by the Bidder or a person or persons duly authorized to bind the Bidder to the contract. All

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the pages of the Bid except for un-amended printed literature shall be initialled by the person or persons signing the bid.

2.8.9 The bid shall contain no interlineations, erasures or overwriting except as necessary to correct errors made by the Bidder, in which case such corrections shall be initialled by the person or persons signing the bid.

2.8.10 All the formats need to be filled in exactly as per the pro-forma given in the Annexure and any deviation is likely to cause rejection of the bid.

2.8.11 The Bank shall not allow/permit changes in the technical specifications once it is submitted.

2.8.12 The offer may not be evaluated by the Bank in case of non adherence to the format or partial submission of technical details as per the format given in the RFP.

2.8.13 Non submission or partial submission of the information along with the offer could result in disqualification of the bid of the concerned bidder.

2.8.14 The Technical Bid must not contain any price information

2.8.15 The Technical Bid shall comprise of

Section Item Format Copy of Power of attorney to be submitted

Covering letter in Company’s letter head duly signed by authorized signatory with name, title and seal

Eligibility Criteria as outlined in the RFP

All the Annexures, Certificates and Enclosures

Annexure-(3,4,5,6,7,8, 16,19,20,22, 24,25) and enclosures

Technical Section Technical Specifications of Servers and

other items offered Schedule –B

Bid Form Annexure – 1 Bank Guarantee

Towards Bid Security Annexure – 2

Deviation statement Annexure – 12 Undertaking of Authenticity for supply of

equipment& services Annexure -13

Technical documentation Details (Manuals, Brochures, leaflets etc.)

To be enclosed as Annexure-18

Masked Indicative Commercial Bid (without Price Details)

Schedule - A

Others Annexure-(24,25) RFP and subsequent addendums signed & stamped on every page by the authorized representative of the Bidder

2.9 SUBMISSION OF ONLINE INDICATIVE COMMERCIAL BID (E-TENDERING)

2.9.1 The Bank will adopt e-Tendering process for online submission of Indicative Commercial Bid. The bidder for e-Tendering process is M/s Antares Systems Limited and the portal address for the same is www.tenderwizard.com/abbank, wherein the necessary details for e-Tendering process are available. Online submitted commercial bid will only be evaluated.

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http://www.tenderwizard.com/abbank


2.9.2 Indicative Commercial Bid of only those bidders will be opened / downloaded who qualifies in Technical evaluation. The total cost of ownership shall be calculated over the contract period of 5 years. The Bidder shall not add any condition / deviation in the Indicative commercial bid. Any such condition / deviation may make the bid liable for disqualification.

2.9.3 The prospective Bidders are advised to submit only the Indicative Commercial Bids online. The following steps are to be taken for online submission of Indicative Commercial Bids:

a. Registration with Bidder Portal www.tenderwizard.com/abbank. b. The Bidder should possess valid Class III Digital Signature Certificate which is a

Mandatory requirement. (Indicative Commercial Bids will not be uploaded without Digital Signature Certificate).

c. In case of any clarification/assistance Bidder may contact the following representatives of M/s Antares Systems Ltd. before the schedule time of Online Bid Submission.

Contact Persons Mobile No.

Mr. Kumar Chandan 09674758720 Mr. DebrajSaha 09674758721 Mr. Subrata Bhattacharya 09674758722 E-mail:[email protected] [email protected]

2.9.4 Bidders are required to perform Tender Request latest by 12.00 Hrs on last date of submission of bids at the portal www.tenderwizard.com/abbank. Without performing the tender request process within the said schedule, the Bidder will not be able to submit the Indicative Commercial bid online.

2.9.5 The prospective Bidders are advised to ensure on-line submission of Commercial Bid as per Bill of Material only in a single pdf file with name “Comm.pdf” of size less than 5MB, duly signed and stamped by the authorized signatory, latest by the last date and time of submission of Bids.

2.9.6 The Indicative and Final Commercial Bid should contain the Price Information only and to be submitted strictly as per the format provided in Bill of Material.

2.9.7 Bidder should quote buy-back price for each line item as per provided in ‘Schedule C – Current Configuration details (Existing DC x-series & Existing DR x-series, where in buy-back option is ‘YES’)’.

2.9.8 Bidder must send the duly signed and stamped copy of “Acknowledgement”, generated by the e-portal www.tenderwizard.com/abbank, as a proof of successful uploading of Commercial Bid (Schedule - A), through email before opening of Technical Bid and hard copy of the same within 3 days of uploading of the commercial bid, as mentioned above, failing which Bid is liable to be rejected.

2.10 EVALUATION OF COMMERCIAL BID:

The Indicative Commercial Bids (ICBs) of only technically qualified bidders will be opened and evaluated by Allahabad Bank and the evaluation will take into account the following factors:

2.10.1 The commercial bid (post reverse auction) would be evaluated based on a “Total Cost of Ownership” (‘TCO’) basis.

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2.10.2 Any further infrastructure or hardware required to meet the performance criteria of the Bank as stated in the RFP, during the tenure of the project, would be at the cost of the Bidder.

2.10.3 The commercial bids, of all technically qualified bids will be evaluated (post reverse auction) and compared among themselves to determine the lowest evaluated Bid.

2.10.4 The bidder will be solely responsible for complying with any applicable Export / Import Regulations. The Bank will no way be responsible for any deemed Export benefit that may be available to the bidder.

2.11 DEADLINE FOR SUBMISSION OF BIDS :

2.11.1 Bidders must ensure that their Technical Bids are received by the Purchaser at the address specified, no later than the time and date specified in the schedule details. Further they have to ensure that their Indicative Commercial Bid must be submitted online latest by the last date and time of submission of bids. In the event of the specified date for the submission of Bids being declared a holiday for the Purchaser, the bids will be received up to the appointed time on the next working day.

2.11.2 The Purchaser may, at its discretion, extend the deadline for submission of Bids by amending the RFP in accordance with RFP, in which case all rights and obligations of the Purchaser and Bidders previously subject to the deadline will thereafter be subject to the deadline as extended.

2.12 MODIFICATION AND WITHDRAWAL OF BIDS

2.12.1 The bidder may modify or withdraw its bid after the bid’s submission, provided that the Bank receives written notice for modification or withdrawal of the bids, before the expiration of deadline prescribed for submission of bids. In case of modifications, the bidder is expected to resubmit entire bid before the last date of submission. Only addendums/amendments will not be accepted.

2.12.2 No bid may be modified subsequent to the deadline for submission of bids. 2.12.3 No bid may be withdrawn in the interval between the deadline for submission of bids

and the expiration of the period of bid validity. 2.13 LATE BIDS

Any bid (Technical or Online Indicative Commercial or both)submitted by the bidder after the deadline for submission of bids prescribed by the Purchaser will be rejected.

2.14 BID OPENING 2.14.1 As the Technical bids will be evaluated first for technical suitability, the Bank will open

only the Technical Bids as per the schedule mentioned in Invitation for Bids (IFB). The Indicative Commercial bids of technically qualified Bidders only will be opened at a later date i.e. on the date of reverse auction, subsequent to the technical evaluation. Allahabad Bank will notify the date and time of opening of the Indicative Commercial bids and the reverse auction schedule to the technically qualified Bidders.

2.14.2 Attendance of all the authorized representatives of the Bidders who are present at Bid Opening will be taken in a register against name, name of the company and with full signature.

2.14.3 Each Bid will be numbered serially, signed and dated by two officers of the Bank except printed literature, brochure and reports.

2.14.4 Alterations in the bids, if any, made by the Bidder/ companies would be signed legibly to make it perfectly clear that such alterations were present on the bids at the time of opening. It would be ensured that alterations are signed by the Bidder/ company’s executive who has signed the Bid or by the Bidder/ company’s representative authorised by the executive who has signed the bid.

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2.14.5 Wherever any erasing or cutting is observed, the substituted words would be encircled and initialed by the Bank officer singly and the fact that such erasing/ cutting of the original entry was present on the Bid at the time of opening should be recorded.

2.14.6 An “on the spot statement” giving details of the bids opened and other particulars as read out during the opening of the bids will be prepared.

2.14.7 Bids and modifications, if any, that are not opened and read out at Bid opening shall not be considered further for evaluation, irrespective of the circumstances. Such Bids will be returned unopened to the Bidders.

2.15 PRELIMINARY EXAMINATION

2.15.1 Allahabad Bank will examine the bids to determine whether the bids are complete, whether any computational errors have been made, whether required sureties have been furnished, whether the documents have been properly signed and whether the bids are generally in order.

2.15.2 Bids without proper documents showing the tie-up arrangements with the partners involved in the supply of the total solution shall be treated as non-responsive.

2.15.3 Arithmetical errors will be rectified on the following basis. If there is a discrepancy between unit price and total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and the total price shall be corrected. If the Bidder does not accept the correction of the errors, its Bid will be rejected. In the event there is a discrepancy between the unit price multiplied by the number of units, and the total price for a line item, the amount arrived at by multiplying the unit price by the number of units will be considered for evaluating the total cost of the project. If there is a discrepancy between words and figures, the amount in words will prevail.

2.15.4 The Bank, at its discretion, may waive any minor informality, nonconformity or irregularity in a Bid which does not constitute a material deviation, provided such waiver does not prejudice or affect the relative ranking of any Bidder. This shall be binding on all Bidders and Allahabad Bank reserves the rights for such waivers.

2.15.5 Prior to the detailed evaluation, Allahabad Bank will determine the substantial responsiveness of each Bid to the RFP. For purposes of these Clauses, a substantially responsive Bid is one, which conforms to all the terms and conditions of the RFP without material deviations. The Bank’s determination of a Bid’s responsiveness is to be based on the contents of the Bid itself without recourse to extrinsic evidence.

2.15.6 If a Bid is not substantially responsive, it will be rejected by Allahabad Bank and may not subsequently be made responsive by the Bidder by correction of the non-conformity.

2.16 PERIOD OF BID VALIDITY

The bid validity should hold good for a period of 180 days from the date of Technical Bid Opening.

2.17 CONTRACT COMMITMENT

The Bank intends that the contract, which is contemplated herein with the Bidder, shall be for a minimum period of five years from the acceptance of equipment including warranty period. Further, the Bidder must agree to provide the extension of the FM/AMC period by two more years after the contract period at the sole discretion of the Bank

2.18 ADDRESS FOR COMMUNICATION

All the communications should be addressed to the following officer at the address given below:

Chief Manager-IT Allahabad Bank

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DIT,Head Office 2 – NetajiSubhash Road Kolkata (W. B.)-700001

e-mail Address: [email protected] Contact Number: 033-2262 3620,2242 0995.

2.19 PRE-BID MEETING

a) The prospective bidders, who have purchased a copy of the RFP or submitted the bid

price(for downloaded RFP), shall be permitted to attend a pre-bid meeting to be held as indicated in the Invitations for Bids after publication of RFP. Upto a maximum of 2 (two) representatives of each prospective bidder will be permitted to attend the pre-bid meeting. However the Bank, at its discretion, may permit any additional representative of any prospective bidder to attend the pre-bid meeting.

b) The purpose of the meeting is to clarify issues and to answer questions on any matter that may be raised upto that stage. The issues/questions to be raised must be in writing. The Bank will have liberty to invite any outside agency, wherever necessary, to be present in the pre-bid meeting to reply to the technical queries of the bidders in the meeting.

c) Any modification of the RFP, which may become necessary as a result of the Pre-bid Meeting, shall be made by the Bank exclusively through the issue of an Addendum and will be published on Bank’s website for information to all the prospective bidders.

d) Non-attendance at the Pre-bid Meeting will not be a cause for disqualification of a bidder.

2.20 EVALUATION PROCESS (TECHNICAL & COMMERCIAL BIDS ) The Bank has adopted a two bid system in which the Bidder has to submit technical bid manually and Indicative commercial bid separately (Online Submission).The Bank shall evaluate Technical response of the RFP first and shortlist the Bidders who qualify in technical evaluation for further evaluation. The Technical Bids opened will be evaluated by the Purchaser on the basis of following criteria -

a. Completeness of the Technical bid (including eligibility criteria) in all respects and availability of all information/details.

b. Point to point conformity of the goods offered, to the Technical specifications provided in the RFP.

The bidders will be required to give a presentation on the proposed solution and it will be a part of technical evaluation as per scoring pattern mentioned in Schedule D –Technical Scoring Chart.

Indicative Commercial bids of only those Bidders who qualify the Technical Evaluation shall be opened/downloaded for the online reverse auction. The Bank reserves the right to change any terms and condition of this RFP. The evaluation by the Bank will be undertaken by an appropriate committee of officials formed by Bank and its decision shall be final. Final Commercial Bid will be evaluated (post reverse auction) comprising of total cost of project for five years as per clause 2.12.Bidder should strictly follow the format as given in Bill of Material. After completion of reverse auction and commercial bid evaluation, Bidder quoting least total cost will be adjudged L1 bidder.L1 Bidder will be given Purchase order which has to be accepted /acknowledged by the selected bidder (Bidder) within 7 days. If there is any difference / discrepancy in the total price and unit price, unit price will be considered for evaluation.

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2.21 CONTACTING THE BANK

No bidder shall not contact Allahabad Bank on any matter relating to its Bid, from the time of the Bid opening to the time the Contract is awarded.

Any effort by a Bidder to influence Allahabad Bank in the Bank’s Bid evaluation, Bid comparison or contract award decisions may result in the rejection of the Bidder’s bid.

2.22 POST QUALIFICATION

Allahabad Bank will determine to its satisfaction whether the Bidder that is selected as having submitted the lowest evaluated responsive Bid is qualified to perform the Contract.

The determination will take into account the Bidder’s financial, technical and production capabilities. It will be based upon an examination of the documentary evidence of the Bidder’s qualifications submitted by the Bidder, as well as such other information as Allahabad Bank deems necessary and appropriate including details of experience and records of past performance.

An affirmative determination will be prerequisite for award of the Contract to the Bidder. A negative determination will result in rejection of the Bidder’s bid.

2.23 RIGHT TO ALTER QUANTITIES

The Bank reserves the right to alter the requirements specified in the RFP as per clause 3.1.

2.24 AWARD CRITERIA

2.24.1 After completing the commercial evaluation process, the Purchaser will establish the reasonableness of prices on the basis of estimated rates , prevailing market rates, economic indices of raw material/labour and other input costs and other intrinsic value etc.

2.24.2 After establishment of reasonableness of the prices, the Purchaser will award the contract to successful bidder whose bid has been determined to be substantially responsive and has been determined to be the lowest evaluated bid through e- tendering, provided further that the Bidder is determined to be qualified to perform the contract satisfactorily.

2.25 PROJECT TIMELINES

Bidder shall be responsible to supply, install, integrate, implement and commission the proposed hardware and software in the scope of work within 4 weeks from the date of issue of Purchase Order. The Bank, at its discretion, shall have the right to alter the delivery schedule and quantities based on the implementation plan. This will be communicated formally to the Bidder during the implementation, if a need arises. Bank reserves the right to change location of installation at a later date with prior intimation to the Bidder. Transportation and Transit Insurance cost for relocation of the hardware if already delivered at the specified location will be at the Bank’s cost. However, Bidder will provide all the necessary assistance including re-installation, configuration, packing/unpacking etc to facilitate this at no cost to the Bank.

2.26 PAYMENT TERMS

2.26.1 Consequent upon its selection, the Bidder along with the acceptance letter shall submit the details of the Bank Account (Account Number, Name of the Bank where account is maintained, IFSC Code etc., as required for electronic mode of payment) authenticated by the Authorised Signatory to the purchaser. Any change in the above, should immediately be intimated to Bank’s Head Office, duly authenticated by the Authorised Signatory of the Bidder .The Bidder’s request(s) for payment shall be made to the

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Purchaser in writing, accompanied by the invoice describing, as appropriate, the Goods delivered and services performed, the documents submitted and upon fulfillment of other obligations stipulated in the Contract.

2.26.2 Payment will be made to the Bidder in Indian Rupees only.

2.26.3 Payment of Hardware items:

Payment on Delivery of the Servers: 50% of the cost of the equipments shall be made by the Purchaser after receipt of the specified goods, completion of Post Delivery Inspection at the Purchaser site, submission of all relevant documents specified and on submission of Performance Security.

Payment on installation of Servers: 25% of the cost of the equipments shall be made by the Purchaser after successful installation and commissioning and acceptance of hardware, software and virtualization solution at the respective sites.

Final Payment: Balance 25% of the cost of the equipments would be payable after migration of all the applications (list to be shared with the successful bidder) to the new servers (expanded SAN Storage is commissioned) and after one successful Disaster Recovery (‘DR’) drill.

2.26.4 Payment of Software items:

Payment on delivery and installation of the licenses for the antivirus and the mail messaging: 100% of the cost of Licenses shall be made by the Purchaser after receipt, installation and commissioning of the licenses at the Purchaser site, submission of all relevant documents such as authenticity certification and ATS from the OEMs.

2.26.5 All payments will be processed on submission of Performance Security of the requisite amount.

2.26.6 Payment of Facility Management (Onsite Support)/Annual Maintenance Charges:

Site-wise facilities management and FM cost for the Servers and the SAN Storage shall be paid by the Purchaser on quarterly basis at the end of each quarter (after deduction of the necessary penalty, if any), at the agreed rates, subject to satisfactory services rendered during the said period. All SLAs are to be met by the bidder, as per ITB.: 2.6 above.

Site-wise AMC cost for the equipments supplied shall be paid by the Purchaser on advance annual basis at the beginning of the year, at the agreed rates, subject to satisfactory services rendered during the previous warranty/AMC period. All SLAs are to be met by the bidder, as per ITB: 2.6 above.

No additional charges such as conveyance, travelling, per diem hotel expenses etc., will be paid to the selected Bidder or their engineers during shifting of equipment or any other reason.

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SECTION 3

GENERAL TERMS & CONDITIONS

3.1 PURCHASER’S RIGHT TO VARY QUANTITIES DURING THE CONTRACT PERIOD The Purchaser reserves the right to increase or decrease, the quantity of goods & services

originally specified in the Bill of Material by up to 0.05% (rounded off to next whole number) during the contract period without any change in price or other terms and conditions.

The purchaser also reserves the right to exclude one or more line items from Bill of material before awarding the purchase order to successful bidder.

3.2 PURCHASER’S RIGHT TO ACCEPT OR REJECT ANY BID OR ALL BIDS The Purchaser reserves the right to accept or reject any bid, and to annul the bidding process

and reject all bids at any time prior to award of Contract, without thereby incurring any liability to the affected Bidder or Bidders or any obligation to inform the affected Bidder or Bidders of the grounds for the Purchaser’s action.

3.3 NOTIFICATION OF AWARD

3.3.1 Prior to expiration of the period of bid validity, the Purchaser will notify the successful bidder in writing or cable/fax/email, further confirmed in writing by registered letter, that its bid has been accepted.

3.3.2 The notification of award will constitute the basis for formation of the Contract.

3.3.3 Upon the successful bidder’s furnishing the performance security pursuant to ITB, the Purchaser will promptly notify each unsuccessful Bidder and will discharge its bid security, pursuant to ITB.

3.4 SIGNING OF CONTRACT

3.4.1 At the same time as the Purchaser notifies the successful Bidder that its bid has been

accepted, the Purchaser will send the Bidder the Contract Form (Annexure-9), already provided in the RFP), incorporating all agreements between the parties.

3.4.2 Within 21(Twenty One) days from receipt of the contract form, the successful bidder shall sign and date the contract.

3.4.3 Failure of the successful Bidder to comply with the requirement of ITB shall constitute sufficient grounds for the forfeiture of the bid security, in which event the Purchaser at its discretion may award the contract to next ranked bidder.

3.5 INTELLECTUAL PROPERTY RIGHTS

Bidder warrants that the Inputs and deliverables (including Hardware, Software, Documentation, etc) provided to the Bank shall not infringe upon any third party intellectual property rights, including copyrights, patents, trade secret, mask word, trade mark, utility model, industrial design and other intellectual property rights of any nature whatsoever. The Bidder has to ensure that such third party rights are not infringed even in case of equipment/ software provided on behalf of consortium as Bidder. In the event that the deliverables become the subject of a claim of violation or infringement of such third party’s intellectual property rights, Bidder shall, at its choice and expense: (a) procure for Bank the right to continue to use such Deliverables; (b) replace or modify such deliverables to make them non-infringing, provided that the same function is performed by the replacement or modified Deliverables as the infringing deliverables; or (c) if the rights to use cannot be procured or the deliverables cannot be replaced or modified, accept the return of the deliverables and

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reimburse Bank for any amounts paid to Bidder for such deliverables, along with the replacement costs incurred by Bank for procuring an equivalent equipment in addition to the penalties levied by Bank. However, Bank shall not bear any kind of expense, charge, fees or any kind of costs in this regard. Notwithstanding the remedies contained herein, the Bidder shall be responsible for payment of penalties in case service levels are not met because of inability of the Bank to use the proposed solution.

The indemnification obligations stated in this clause apply only in the event that the Indemnified Party provides the Indemnifying Party prompt written notice of such claims; grants the Indemnifying Party sole authority to defend, manage, negotiate or settle such claims; and makes available all reasonable assistance in defending the claims (at the expense of the Indemnifying Party). Notwithstanding the foregoing, neither party is authorized to agree to any settlement or compromise or the like which would require that the Indemnified Party make any payment or bear any other substantive obligation without the prior written consent of the Indemnified Party. The indemnification obligations stated in this clause reflect the entire liability of the parties for the matters addressed thereby.

Bidder acknowledges that business logics, work flows, delegation and decision making processes of Bank are of business sensitive nature and hence shall not be referred to other clients, agents or distributors of the software.

Bidder also acknowledges any intellectual ideas of Bank’s team members and business processes of Bank that are incorporated in the system are the intellectual property of Bank to that extent and Bidder has to deal the matter in a way they shall deal with intellectual property rights and shall not share or use such intellectual property without prior consent of Bank in a written communication.

The Bidder shall ensure that the hardware, software etc. provided to the Bank meets all the requirements as envisaged in the scope of this document (and Annexures referred to in the RFP).

The Bidder shall install the equipment and commission the infrastructure and acceptance test at the Bidder’s own cost as per the accepted time schedules. The Bidder is liable for penalties levied by Bank for any deviation in this regard. The Bidder shall provide for all tools, testing instruments, drivers, consumables required to install, configure, and test the infrastructure without any further charge, expense and cost to Bank.

3.6 REPRESENTATIONS AND WARRANTIES

The Bidder warrants that they have obtained all necessary corporate approvals to enter into an Agreement and that no consent, approval, or withholding of objection is required from any governmental authority with respect to the entering into or the performance of this project. The Bidder further warrants that they are under no obligation or restriction, nor shall they assume any such obligation or restriction, that would in any way interfere or conflict with, or that would present a conflict of interest concerning, any obligations under this project .

Bidder warrants that it shall perform the Services in a professional and workmanlike manner and materially in accordance with the applicable Specification and documentation as set forth in the Statement of Work.

The Bidder represents that it is duly incorporated, validly existing and in good standing under as per the laws of the state in which such Party is incorporated.

The Bidder represents that it has the corporate power and authority to enter into Agreements and perform its obligations there under. The execution, delivery and performance of terms and conditions under Agreements by such Party and the performance of its obligations there under are duly authorized and approved by all necessary action and no other action on the part of such Party is necessary to authorize the execution, delivery and performance under an Agreement.

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The Bidder represents that the submission of responses to the RFP, and execution, delivery and performance under an Agreement in case the Bidder is selected:

• Will not violate or contravene any provision of its documents of incorporation; • Will not violate or contravene any law, statute, rule, regulation, licensing requirement, order,

writ, injunction or decree of any court, governmental instrumentality or other regulatory, governmental or public body, agency or authority by which it is bound or by which any of its properties or assets are bound;

• Except to the extent that the same have been duly and properly completed or obtained, will not require any filing with, or permit, consent or approval of or license from, or the giving of any notice to, any court, governmental instrumentality or other regulatory, governmental or public body, agency or authority, joint venture party, or any other entity or person whatsoever;

• To the best of its knowledge, after reasonable investigation, no representation or warranty by such Party in this Agreement, and no document furnished or to be furnished to the other Party to this Agreement, or in connection herewith or with the transactions contemplated hereby, contains or will contain any untrue or misleading statement or omits or will omit any fact necessary to make the statements contained herein or therein, in light of the circumstances under which made, not misleading. There have been no events or transactions, or facts or information which has come to, or upon reasonable diligence, should have come to the attention of such Party and which have not been disclosed herein or in a schedule hereto, having a direct impact on the transactions contemplated hereunder.

3.7 PERFORMANCE SECURITY

Within twenty-one (21) days after the Bidder’s receipt of Purchase order, the Bidder shall furnish Performance Guarantee to the Bank for an amount equivalent to 10% of the TCO valid up to not earlier than 5 years and 201 days (i.e. 5 years + 21 days + 180 days) from the date of notification of award of contract, for punctual performance and fulfillment of the contract.

Performance guarantee shall be denominated in INDIAN RUPEES (INR) only and shall be a Bank guarantee issued by a Scheduled Commercial Bank located in India (Other than Allahabad Bank) in the format provided in the RFP (Annexure -10)

The Bank shall notify the Bidder in writing of its invocation of its right to receive such compensation within validity period, indicating the contractual obligation(s) for which the Bidder is in default. Performance Guarantee may be invoked if the Bidder fails to comply with performance obligations during contract period.

The proceeds of the Performance Guarantee shall be payable to the Bank as compensation for any loss resulting from the Bidder’s failure to complete its obligations under the Contract.

3.8 PROPOSAL OWNERSHIP

The proposal and all supporting documentation submitted by the Bidder shall become the property of the Bank.

3.9 PRELIMINIARY SCRUTINY

The Bank may, at its discretion, waive any minor non-conformity or any minor irregularity in the bid. This waiver shall be binding on all the Bidders and the Bank reserves the right to exercise such waivers.

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3.10 CLARIFICATION OF OFFERS

In order to facilitate scrutiny, evaluation and comparison of offers, the Bank may, at its discretion, ask some or all Bidders for clarifications on the offer made by them. The request for such clarifications and the Bidder’s response shall necessarily be in writing.

3.11 NO COMMITMENT TO ACCPET LOWEST OR ANY OFFER

Allahabad Bank is under no obligation to accept the lowest or any other offer received in response to this RFP and reserves the right to reject any or all the offers including incomplete offers without assigning any reason whatsoever.

3.12 NON-TRANSFERABLE TENDER This tender document is not transferable. Only the Bidder, who has purchased this tender, is entitled to quote.

3.13 ALTERNATIVE OFFERS

Each offer should specify only a single solution for each item which is cost-effective and meets the tender specification and should not include any alternatives.

3.14 ERASURES OR ALTERATIONS

The offers containing erasures or alterations will not be considered. There should be no handwritten material, corrections or alterations in the offer. The indicative commercial bid should be properly filled and complete as per Bill of Material. Filling up of the information in Annexures where asked using terms such as “OK”, “accepted”, “noted”, “as given in brochure/manual” will not be acceptable. The Bank may treat such offers as not adhering to the tender guidelines and hence unacceptable.

3.15 COSTS & CURRENCY

3.15.1 The Bidder shall indicate on the appropriate Price Schedule the unit prices (whereever

applicable) and total Price of the items/facilities proposed to be supplied / rendered in INR (Indian Rupees) only.

3.15.2 It is absolutely essential for the Bidder to quote the lowest price for the facilities in their own interest.

3.15.3 Indicative Commercial Bid should be prepared in an organized, structured and neat manner.

3.15.4 The same rate, offered in the bid, shall be applicable for 5 years contractual period. Additional Servers if required during the contract have to be provided on the same rate quoted in the commercial bid (Post Reverse Auction and Evaluation).

3.15.5 The contract shall be for 5 years period as per Bank’s terms & conditions. On completion of 5 years, AMC and FM shall be extendable for a period of 2 years, at the behest of the Bank. The additional AMC Support/FM (during extended AMC ) is required to be provided by the Bidder at a rate equivalent to the average support rates quoted by the Bidder from Year 4 and Year 5, or at the rate quoted by the Bidder in Year 5, whichever is lower.

3.15.6 The Bank shall reserve the right to renew the contract on the same aforesaid terms and conditions.

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3.16 PRICE COMPOSITION The Bidder is expected to quote unit price in Indian Rupees (without decimal places) for all components (hardware, software etc.) and services on a fixed price basis as part of the Indicative commercial Bid inclusive of all costs and taxes (if any applicable) like customs duty, excise duty, import taxes, freight, forwarding, insurance, delivery, installation, training etc.. at the respective delivery location of the bank but exclusive of only applicable (in India) GST and Octroi / Entry Tax / equivalent Local Authority Cess, which shall be paid / reimbursed on actual basis on production of bills. Further, receipts of such payments made to relevant authorities must be produced for Octroi/Entry Tax/ equivalent local authority Cess. The Bank will not pay any other taxes, cost or charges.

3.17 TAXES AND DUTIES

3.17.1 The Bidder will be entirely responsible to pay all taxes including Corporate Tax and Income Tax, Duties, License Fees, Octroi, Road Permits etc. in connection with delivery of goods at site including incidental services and commissioning.

3.17.2 Wherever the laws and regulations require deduction of such taxes at the source of payment, the Purchaser shall effect such deductions from the payment due to the Bidder. The remittance of amounts so deducted and issuance of certificate for such deductions shall be made by the Purchaser as per the laws and regulations in force. Nothing in the Contract shall relieve the Bidder from his responsibility to pay any tax that may be levied in India on income and profits made by the Bidder in respect of this Contract.

3.17.3 The Bidder is expected to quote all components and services on a fixed price basis as part of the Indicative commercial Bid inclusive of all costs and taxes(if applicable) like customs duty, excise duty, import taxes, freight, forwarding, insurance, delivery, installation, training etc.. at the respective delivery location of the bank but exclusive of only applicable (in India) GST and Octroi / Entry Tax / equivalent local government authority cess (if any applicable) , which shall be paid / reimbursed on actual basis on production of bills. Further, receipts of such payments made to relevant authorities must be produced for Octroi / Entry Tax / equivalent local government authority cess. The Bank will not pay any other taxes, cost or charges.

3.18 AMENDMENT TO RFP CONTENTS

At any time, prior to the last date & time for bid-submission, the Bank may, for any reason, whether at its own initiative or in response to clarification(s) requested by a prospective Bidder, modify the RFP contents by amendment. Amendment will be published in Bank’s official website / E-tender website and will be notified in writing or by e-mail to all the prospective bidders and will be binding on them. Bank will not be liable for any delay due to communication failure. In order to provide reasonable time to prospective Bidders to take the amendment into account for preparation of their bids, the Bank may, at its discretion, extend the last date for bid-submission.

Bank reserves the right to scrap the tender at any stage without assigning any reason

thereto. 3.19 BID SECURITY /EARNEST MONEY DEPOSIT (EMD)

Bidders are required to submit Demand Draft or a Bank Guarantee, from any Scheduled Commercial Bank (other than Allahabad Bank) favoring “ALLAHABAD BANK payable at KOLKATA" for an amount of Rs.27,00,000/- (Rupees Twenty Seven Lakh only) as “Bid Security/ EMD” and should be valid for sixty days beyond the Validity of the bid of 180 days. Offers made without valid Bid Security (EMD), will be rejected. No interest will be paid by

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the Bank on the Bid Security so deposited. Bid Security of unsuccessful Bidders shall be refunded after declaration of L1 Bidder and the Bid Security of L1 Bidder shall be returned only after submission of Performance Security.

3.20 LIQUIDATED DAMAGES

The Bank will consider the inability of the Bidder to deliver or install the equipment within the specified time limit, as a breach of contract and would entail the payment of Liquidated Damages on the part of the Bidder. The liquidated damages represent an estimate of the loss or damage that the Bank may have suffered due to delay in performance of the obligations (relating to delivery, installation, operations, implementation, training, acceptance, warranty, maintenance etc. of the items mentioned in RFP) by the Bidder .

Installation will be treated as incomplete in one/all of the following situations:

• Non-delivery of any hardware or other components and software mentioned in the order • Non-delivery of supporting documentation • Delivery, but no installation of the components and/or software • Integration failure. • System operational, but unsatisfactory to the Bank

If the Bidder fails to deliver or install any or all of the Goods or perform the Services within the time period(s) specified in the RFP, the Bank shall, without prejudice to its other remedies under the Contract, deduct from the Contract Price, as liquidated damages, a sum equivalent to 0.5% of the delivered price of the delayed Goods or unperformed Services until actual delivery or performance, per week or part thereof; and the maximum deduction is 10% of the overall contract value. Once the maximum is reached, the Bank may consider termination of the contract.

In addition to the cancellation of purchase contract, Bank reserves the right to appropriate the damages through encashment of the Performance Guarantee given by the Bidder.

The Service Level Penalties and Liquidated Damages both are separate penalties and the maximum cap of 10% on contract value, in each case, will also be separately applicable.

3.21 TECHNICAL DOCUMENTATION

The technical documentation involving detailed instruction for operation and maintenance, user’s manual etc. is to be delivered to bank. The language of the documentation should be English.

3.22 OWNERSHIP, GRANT AND DELIVERY

3.22.1 The Bidder shall procure and provide a non-exclusive, non-transferable, perpetual license to the Bank for all the related software to be provided as a part of this project. The use of all related software by Bidders on behalf of the Bank would be considered as use thereof by the Bank and the software should be assignable / transferable to any successor entity of the Bank.

3.22.2 The Bank reserves the right to use the excess capacity of the hardware, licenses and other infrastructure supplied by the Bidder for any internal use of The Bank or its affiliates, subsidiaries or Regional Rural Bank at no additional cost other than the prices mentioned in the final commercial bid (Post completion of reverse auction and evaluation) . The Bidder agrees that they do not have any reservations on such use and will not have any claim whatsoever against such use of the hardware, licenses and infrastructure.

3.22.3 Further, the Bidder also agrees that such use will not infringe or violate any license or other requirements.

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3.23 INSPECTIONS AND TESTS:

PRE/POST-DELIVERY INSPECTION &ACCEPTANCE:

3.23.1 The Purchaser or its representative shall have the right to make Pre-Delivery Inspection and/or Acceptance/Performance Test of the Goods to confirm their conformity to the requirements of the Purchaser, at no extra cost to the Purchaser. The inspection and testing will be conducted by the Purchaser, their consultant or other such person nominated by the Purchaser at its option. The Purchaser shall notify the Bidder in writing of the identity of any representatives retained for these purposes.

3.23.2 The Pre-Delivery Inspection of Goods may be conducted on the premises of the Bidder or its subcontractor(s). All reasonable facilities and assistance, including access to drawings and production data for such inspections shall be furnished by the Bidder to the inspectors at no charge to the Purchaser. Should any inspected or tested Goods fail to conform to the specifications, the Purchaser may reject them and the Bidder shall either replace the rejected Goods or make all alterations necessary to meet specification requirements free of cost to the Purchaser.

3.23.3 The Purchaser or its representative shall have the right to make Post-Delivery Inspection as well of the Goods to confirm their conformity to the requirements of the Purchaser. Post delivery inspection of goods will be done at the specified locations where Servers are supposed to be supplied. Bidder should assist the purchaser or its representative in the aforesaid inspection. Should any inspected or tested Goods fail to conform to the specifications or found to be not inacceptable conditions, the Purchaser may reject them and the Bidder shall either replace the rejected Goods or make all alterations necessary to meet specification requirements without any additional cost to the Purchaser.

3.23.4 The acceptance/performance test will be performed after completion of installation and commissioning of all the machines at the site of installation. Complete hardware and/or Software, as specified in the Purchase Order must have been supplied, installed and commissioned properly by the Bidder prior to commencement of the tests. The acceptance test will be conducted by the Purchaser, their consultant or other such person nominated by the Purchaser at its option. The acceptance will involve trouble-free operation for seven consecutive days at site. The Bidder will be responsible for setting up and running the acceptance test without any extra cost to the Purchaser. No malfunction, partial or complete failure of any part of hardware or excessive heating of motors/any other component attached to equipment, beyond permissible limit or any malfunction in the software etc. is expected to occur. The Bidder shall maintain necessary log in respect of the result of the test, to establish to the entire satisfaction of the Purchaser, the successful completion of the tests specified. An average uptime of 99% in case of equipment for the duration of test period shall be considered as acceptable.

3.23.5 In the event of hardware and software failing to pass the acceptance tests, a period not exceeding two weeks will be given to rectify the defects and clear the acceptance tests, failing which the Purchaser reserves the right to get the equipment replaced by the Bidder at no extra cost to the Purchaser or to cancel the order and recall all the payments with interest at 15% per annum from the date of the respective payments till the time of actual receipt of refund.

3.23.6 Successful conduct and conclusion of the acceptance tests for the installed goods & equipment shall also be the sole responsibility and at the cost of the Bidder.

3.23.7 The Purchaser’s right to inspect, test and, wherever necessary, reject the Goods after the Goods’ arrival at destination, shall in no way be limited or waived by reason of the

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Goods having previously been inspected, tested and passed by the Purchaser or its representative prior to the shipment of the goods.

3.24 INSPECTION OF RECORDS

All Bidder records with respect to any matters covered by this tender shall be made available to Bank or its designees at any time during normal business hours, as often as Bank deems necessary, to audit, examine, and make excerpts or transcripts of all relevant data. Said records are subject to examination. Bank’s auditors would execute confidentiality agreement with the Bidder, provided that the auditors would be permitted to submit their findings to Bank, which would be used by Bank. The cost of the audit shall be borne by Bank. The scope of such audit would be limited to Service Levels being covered under the contract, and financial information would be excluded from such inspection, which shall be subject to the requirements of statutory and regulatory authorities.

3.25 MANUALS

3.25.1 Before the goods and Servers are taken over by the Purchaser, the Bidder shall supply operation and maintenance manuals. These shall be in such details as will enable the Purchaser to operate, maintain, adjust and repair all parts of the works as stated in the specifications.

3.25.2 The manuals shall be in the ruling language (English).

3.25.3 Unless and otherwise agreed, the goods and equipment shall not be considered to be completed for the purposes of taking over until such manuals have been supplied to the Purchaser.

FOR SYSTEM & OTHER SOFTWARE THE FOLLOWINGS WILL APPLY:

3.25.4 The Purchaser reserves the right to review the user/technical documentation of the proposed software to verify compliance with the technical specifications included in the RFP.

3.25.5 The Bidder shall provide complete and legal documentation of equipment including sub-systems, operating systems, compiler, system software and the other software. The Bidder shall also provide licensed software for all software products, whether developed by it or acquired from others. The Bidder shall also indemnify the Purchaser against any levies/penalties on account of any default in this regard.

3.26 PACKING

3.26.1 The Bidder will be required to make separate packages for each consignee. Each package will be marked on three sides with proper paint/indelible ink with the following -

(i) Contract No.:

(ii) Purchase Order No.,

(iii) Bidder ’s Name;

(iv) Packing List Reference Number.

3.26.2 The Bidder shall provide such packing of the Goods as required toprevent their damage or deterioration during transit to their final destination. The packing shall be sufficient to withstand, without limitation, rough handling during transit and exposure to extreme temperatures, salt and precipitation during transit and open storage. Packing case size and weights shall take into consideration, where appropriate, the remoteness of the Goods’ final destination and the absence of heavy handling facilities at all points in transit.

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3.27 Schedule Of Requirements:

Supply, Installation and Commissioning of the following Servers, Storage etc. item wise quantities of various hardware, system software etc. to be procured under the proposed bid is as under: Sl.

No. Item Quantity Required

at DC Quantity Required

at DR 1 IBM Power E850 (8408 Model E8E) 4 3

2 Expansion of External SAN Storage DS-8800 (For 42.4 TB usable @ DC and 11.2 TB usable @ DR) (In annual batches as mentioned in Schedule-C)

3 2

3

Rack 42 U

1 1

4 Mail Messaging Licenses (IBM Lotus Notes - Email) - support upgrades for 24 months* 500

5 Antivirus Licenses (End Point Protection) for

desktops (Symantec) - support upgrades for 24 months *

500

6 Any Other Additional Item (If Required)

Commercial Evaluation, as per ITB clause 2.11 will be done based on the above finalized requirements. *Optional Items

3.28 DELIVERY AND DOCUMENTS 3.28.1 Delivery of the goods (Servers, the first portion of SAN Storage and all Software

licenses) shall be made by the Bidder within 4 (Four) weeks from receipt of Purchase Order from the Purchaser. The goods must be supplied with their original and complete printed documentation.

3.28.2 The Bidder, on whom purchase order will be placed by the Purchaser, will be required to acknowledge and update the status of Purchase order to the purchaser within 2 weeks of receipt of order. Non adhering to above may lead to the cancellation of order without further notice.

3.28.3 For goods manufactured in India or goods of foreign origin already located in India, all activities to transport the equipment to ultimate destination for delivery as per delivery schedule will be the responsibility of the Bidder. For goods offered from outside India, all activities to clear the goods and transport the equipment to ultimate destination for delivery as per delivery schedule will be the responsibility of the Bidder. The Bidder will be solely responsible for complying with any applicable export/import regulations. The Purchaser will in no way be responsible for any Deemed Export benefit that may be available to the Bidder.

3.28.4 Within 24 hours of dispatch, the Bidder shall notify the Purchaser and the Insurance Company by Cable/fax etc. the full details of the dispatch including Contract No., Purchase Order No., Description of Goods, Serial No. of goods, quantity, dispatch particulars and the date and name of the consignee etc. The Bidder shall mail the following documents to the Purchaser with a copy to the Insurance Company.

Original and three copies of -

a. The Bidder’s invoice showing purchase order number, goods description, serial number/s of goods, quantity, unit price, total amount;

b. Delivery note, packing list; c. Insurance certificate;

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d. Bidder’s certificate for Authenticity (Annexure-13) that the delivered goods are brand new in all its components and conform to the technical specifications required by the Purchaser. In case of software, the Bidder should certify that the software supplied to the Purchaser is licensed and legally obtained;

e. Manufacturer’s/Bidder ’s warranty certificate; f. Excise gate pass/ octroi receipts, wherever applicable duly sealed indicating

payments made; and g. Any other document evidencing payment of statutory levies. h. The above documents shall be received by the Purchaser before arrival of the

Goods (except when the goods are delivered directly to the consignee) and if not received; the Bidder will be responsible for any consequent expenses.

3.29 INSURANCE

3.29.1 The goods supplied under the Contract shall be fully insured in Indian Rupees only against loss or damage incidental to manufacture or acquisition, transportation, storage and delivery.

3.29.2 The Bidder shall take comprehensive insurance (including transportation) for all equipment brought by them under the contract. The Bank shall not take any responsibility with respect to insurance of the systems.

3.29.3 The goods supplied shall be fully insured by the Bidder in Indian Rupees only for an amount equal to 110% of the CIP Destination value of the goods from “warehouse to warehouse (Final Destination)” on “All Risks” basis including War Risks and Strike clauses valid for a period not less than 3 months after installation and commissioning and issue of acceptance certificate by the Bank and no separate charges will be paid by the Bank. The Bidder shall extend the insurance in case the acceptance sign-offs have not been obtained.

3.29.4 Should any loss or damage occur, the Bidder shall – (a) Initiate and pursue claim till settlement, and (b) Promptly make arrangements for repair and/or replacement of any

damaged item/s irrespective of settlement of claim by the underwriters.

3.30 INCIDENTAL SERVICES

The Bidder will be required to provide the following services -

i. Performance of on-site assembly and start-up of the supplied equipment, operating system & related software.

ii. Installation of the equipment.

iii. Timely and proper maintenance of the supplied Goods.

iv. Furnishing of a detailed operations and maintenance manual for each appropriate unit of the supplied goods and equipment.

v. Performance or maintenance of the supplied Goods during contract period (including 1 year Warranty + AMC), provided that this service shall not relieve the Bidder of any Warranty obligations.

3.31 SPARE PARTS

3.31.1 The Bidder shall carry sufficient inventories to assure ex-stock supply of consumables and spares at the concerned support site(s) to meet the SLA. Bidder shall ensure the availability of after sales service for period of seven years.

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3.31.2 If any of the peripherals, components are not available or difficult to procure or the procurement is likely to be delayed for replacement if required, the replacement shall be carried out with state of the art technology equipment of equivalent or higher capacity at no additional charges to the Purchaser.

3.32 ACCEPTANCE TESTING

3.32.1 The acceptance / performance test will be performed after completion of installation and commissioning of all the Servers at the sites of installation as per Bill of Material. The acceptance test will be conducted by the Bank, their consultant or other such person nominated by the Bank at its option. The acceptance will involve trouble-free operation for seven consecutive days at site. The Bidder will be responsible for setting up and running the acceptance test without any extra cost to the Bank. No malfunction, partial or complete failure of any part of hardware or software is expected to occur. The Bidder shall maintain necessary log in respect of the result of the test to establish to the entire satisfaction of the Bank, the successful completion of the test specified. An average uptime of 99.99% in case of servers for the duration of test period shall be considered as acceptable.

3.32.2 Successful conduct and logical conclusion of the acceptance tests for the installed components shall also be the sole responsibility and at the cost of the Bidder.

3.32.3 Post award of the contract a detailed acceptance plan will be created within the framework of the RFP terms. The scope of acceptance test plan would be mutually discussed and agreed upon between The Bidder &The Bank. The Bidder shall arrange for the tests at the relevant sites in the presence of the officials of The Bank and / or its consultants. The Bidder should ensure that the tests will involve trouble-free operation of the complete system apart from physical verification and testing and that there shall not be any additional charges payable by The Bank for carrying out this acceptance test.

3.32.4 In case of any discrepancy in the hardware & software supplied, The Bank reserves the right to terminate the entire agreement in case the Bidder does not rectify or replace the supplied hardware/software and the Bidder shall take back Bidder equipment at Bidders’ cost and risk. The Bidder shall ensure that all costs associated with insurance from the date of transfer of title till the final acceptance by The Bank will be borne by the Bidder and the asset insured in the name of The Bank. The Bidder shall provide the insurance certificates for insurance of the ‘Bidder Supplied Equipment’ to The Bank along with supply of Equipment.

3.32.5 The installation cum acceptance test will be deemed to be fully and finally accepted by The Bank in the event The Bank has not completed and communicated the results of the acceptance tests to the Bidder within 20 days of submission of all documents duly accepted by the various locations of The Bank to the head office. The Installation cum Acceptance Test and Check certificates jointly signed by representative of the Bidder and official or any consultant / auditor appointed by The Bank will be received at Head Office of The Bank along with Bidders’ invoice for scrutiny before taking up the request for consideration of payment.

3.32.6 In all cases, the Bidder shall have the sole responsibility for bearing all additional charges, costs or expenses incurred in correcting, reworking or repairing the defective or non-conforming hardware/software, unless such failure is due to reasons entirely attributable to The Bank.

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3.33 ACCEPTANCE CERTIFICATE

3.33.1 On successful completion of acceptance testing i.e. receipt of deliverables, installation & configuration of the equipment and The Bank is satisfied with the working on the system. The acceptance certificate will be jointly prepared with the selected Bidder at the time of the execution of the project.

3.33.2 The date on which such certificate is signed by The Bank shall be deemed to be the date of acceptance of the system and the Warranty of the system starts from that date.

3.34 COMPLETENESS OF THE PROJECT

The project will be deemed as incomplete if the desired objectives of the project Scope of Work of this document are not achieved.

3.35 ORIGINAL EQUIPMENT MANUFACTURER (OEM) DECLARATION – SERVERS, STOARGE, MAIL MESSAGING SOLUTION & ANTIVIRUS SOFTWARE

Bidders other than sole agents in India of the manufacturers or the manufacturer must submit a letter of authority from their manufacturers (Annexure – 11) that they have been authorized to quote on behalf of the manufacturer.

3.36 BIDDER’S INTEGRITY The Bidder is responsible for and obliged to conduct all contracted activities in accordance with the Contract, using state-of-the-art methods and economic principles and exercising all means available to achieve the performance specified in the Contract.

3.37 BIDDER’S OBLIGATION

3.37.1 The Bidder is obliged to work closely with the Bank staff, act within its own authority

and abide by directives issued by the bank. 3.37.2 The Bidder will abide by the job safety measures prevalent in India and will free

the bank from all demands or responsibilities arising from accidents or loss of life the cause of which is the Bidder’s negligence. The Bidder will pay all indemnities arising from such incidents and will not hold the Purchaser responsible or obligated.

3.37.3 The Bidder is responsible for managing the activities of its personnel or sub-contracted personnel and will hold itself responsible for any misdemeanors.

3.37.4 The Bidder will treat as confidential, all data and information about the Purchaser, obtained in the execution of his responsibilities, in strict confidence and will not reveal such information to any other party without the prior written approval of the Purchaser.

3.37.5 The following table 6-2 describes the responsibilities of the Bidder and the current system integrator for problem management and issue resolution related to the applications and tools hosted on the hardware and software proposed by the Bidder.

3.37.6 The current system integrator, along with the Bank, shall conduct the acceptance test for the hardware and software proposed by the Bidder before they take over the maintenance of the hardware and software proposed by the Bidder

3.37.7 Bidder should provide information about their subcontractors for the scope of RFP if any and take prior approval from Bank if there is need to change the subcontractor.

3.37.8 Bidder should declare the name and competency of the personnel engaged in this project

3.37.9 Bank will at least on an annual basis; review the competency of financial and operational condition of Bidder to assess its ability to continue to meet its outsourcing

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obligations. It is necessary to see that outsourced matches with the practice/procedure of the bank as well as they must be well acquainted with the obligations of a nationalized bank. Such due diligence reviews, which can be based on all available information about the Bidder, will highlight any deterioration or breach in performance standards, confidentiality and security, and in business continuity preparedness. Bidder will have to make good of the losses/damages sustained by the Bank due to any of their acts/omissions. Bidder should provide necessary co-operation for completion of such activities.

3.38 RIGHT TO USE DEFECTIVE GOODS

If after delivery, acceptance & installation and within the guarantee and warranty &post warranty period, the operation or use of the Goods proves to be unsatisfactory, the Purchaser shall have the right to continue to operate or use such Goods until rectification of defects, errors or omissions by repair or by partial or complete replacement is made without interfering with the Purchaser’s operation.

3.39 INDEMNITY

3.39.1 The Bidder hereby indemnifies Bank, and shall always keep indemnified and hold Bank, its employees, personnel, officers, directors, representatives (hereinafter collectively referred to as “Personnel”) harmless from and against any and all losses, liabilities, claims, actions, costs and expenses (including attorneys’ fees) relating to, resulting directly or indirectly from or in any way arising out of any claim, suit or proceeding brought against Bank as a result of:

• Bank’s authorized/bonafide use of the Deliverables and/ or the Services provided by Bidder under this RFP;

• and/ or an act or omission of the Bidder, employees, agents, sub contractors in the performance of the obligations (including delivery of equipment and performance of service) of the Bidder under this RFP;

• and/ or claims made by employees or subcontractors or subcontractors’ employees, who are deployed by the Bidder, against Bank;

• and/ or breach of any of the term of this RFP or breach of any representation or false representation or inaccurate statement or assurance or covenant or warranty of the Bidder under this RFP;

• and/ or any or all Deliverables or Services infringing any patent, trademarks, copyrights or such other Intellectual Property Rights;

• and/ or breach of confidentiality obligations of the Bidder contained in this RFP; • and/or willful negligence or gross misconduct solely attributable to the Bidder

or its employees or sub-contractors. • Non-compliance of the Bidder with Laws/ Governmental Requirements • IP infringement under any laws including Copyrights Act 1957 and IT

Amendment Act 2008 • Loss of data due to any of the reasons mentioned above

3.39.2 The Bidder shall at its own cost and expenses defend or settle any such claim against Bank, provided Bank notifies the Bidder in writing. The Bank shall cooperate with the Bidder in the defense and settlement of the claims.

3.39.3 It will be the Bidder’s responsibility to rapidly do away with such third-party claims. The Bidder will also pay any compensation arising from the infringement claims and the Bank will in no manner be responsible for such payments. In addition, the Bidder will bear all the related expenses and legal fees.

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3.39.4 On its part, the Bank will promptly relay to the Bidder any such claims and offer assistance within reasonable limits to rid the claim.

3.39.5 The Bidder must undertake to indemnify that all the components delivered are free of defects, are brand new and original. If at some stage it is discovered that the components do not meet these criteria, the Bank has the right to cancel the order and the Bidder will have to refund the total amount received from the Bank along with the interest and separate penalties. Similar conditions apply to software as well. Software offered must be licensed and original.

3.40 BIDDER’S LIABILITY

3.40.1 Bidder aggregate liability in connection with the obligations undertaken as a part of RFP regardless of the form or nature of the action giving rise to such liability ( whether in contract or otherwise), shall be at actual and limited to the value of the total Contract. This limit shall not apply to third party claims for

• IP infringement indemnity.

• Bodily injury (including death) and damage to real property and tangible personal property caused by bidder’s gross negligence.

3.40.2 Bidders liability in case of claims against the Bank resulting from misconduct/fraud or gross negligence of bidders, its employees and sub-contractors or from infringement of patents, trademarks, copy rights or such other Intellectual Property Rights or breach of confidentiality obligations shall be unlimited.

3.40.3 Bidders declares and undertakes that the Bank shall not be held liable for and shall stand absolved of any responsibility or claim/litigation arising out of the use of any third party Servers supplied by bidder as a part of the RFP.

3.41 APPLICABLE LAW The contract shall be interpreted in accordance with the laws prevalent in India.

3.42 NOTICES

3.42.1 Any notice given by one party to the other, pursuant to this Contract, shall be sent to the other party in writing or by cable /fax/email and confirmed in writing to the other party’s address specified below.

Purchaser: ALLAHABAD BANK, HEAD OFFICE

DEPARTMENT OF INFORMATION TECHNOLOGY 2, NS ROAD, KOLKATA-700001

Bidder: To be filled in at the time of contract signing

3.42.2 A notice shall be effective when delivered or on the notice’s effective date, whichever is later.

3.43 SUCCESSFUL BIDDER’S INTEGRITY

The successful bidder is responsible for and obliged to conduct all contracted activities in accordance with the contract using state of the art methods and economic principles and exercising all means available to achieve the performance specified in the contract.

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3.44 SUCCESSFUL BIDDER’S OBLIGATIONS

3.44.1 The successful bidder is obliged to work closely with the Purchaser’s staff, act within its own authority and abide by directives issued by the Purchaser and implementation activities.

3.44.2 The bidder will abide by the job safety measures prevalent in India and will free the Purchaser from all demands or responsibilities arising from accidents or loss of life, the cause of which is the bidder’s negligence. The bidder will pay all indemnities arising from such incidents and will not hold the Purchaser responsible or obligated.

3.44.3 The bidder is responsible for managing the activities of its personnel or subcontracted personnel and will hold itself responsible for any misdemeanors on their part or on the part of the Subcontractors.

3.44.4 The Bidder will treat as confidential, all data and information about the Purchaser, obtained in the execution of his responsibilities, in strict confidence and will not reveal such information to any other party without the prior written approval of the Purchaser.

3.45 USE OF CONTRACT DOCUMENTS AND INFORMATION

3.45.1 The Bidder shall not, without the Purchaser’s prior written consent, disclose the Contract or any provision thereof or any specification, plan, drawing, Pattern, sample or information furnished by or on behalf of the Purchaser in connection therewith, to any person other than a person employed by the Bidder in the performance of the Contract. Disclosure to any such employed person shall be made in confidence & shall extend only as far as may be necessary for purposes of such performance.

3.45.2 The Bidder shall not, without the Purchaser’s prior written consent, make use or make

copies etc. of any document or information except for purposes of performing the Contract.

3.45.3 Any document, other than the Contract itself shall remain the property of the Purchaser and shall be returned (in all copies) to the Purchaser on completion of the Bidders’ performance under the Contract, if so required by the Purchaser.

3.45.4 The Bidder shall permit the Purchaser to inspect the Supplier’s accounts and records relating to the performance of the Supplier and to have them audited by auditors appointed by the Purchaser, if so required by the Purchaser.

3.46 PATENT RIGHT

3.46.1 The Bidder shall indemnify the Purchaser against all third party claims of

infringement of patent, trademark or industrial design rights arising from use of the Goods, Software package or any part thereof in India and abroad.

3.46.2 In the event of any claim asserted by the third party of infringement of copyright,

patent, trademark or industrial design rights arising from the use of the Goods or any part thereof in India, the Bidder shall act expeditiously to extinguish such claims. If the Bidder fails to comply and the Purchaser is required to pay compensation to a third party resulting from such infringement, the Bidder shall be responsible for the compensation including all expenses, court costs and lawyer fees. The Purchaser will give notice to the Bidder of such claims, if it is made, without delay.

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3.47 TERMINATION FOR DEFAULT

3.47.1 The Purchaser may, without prejudice to any other remedy for breach of contract, by written notice of default of 30 days sent to the Supplier, terminate the Contract in whole or in part: a) If the Bidder fails to deliver any or all of the Goods and Services within the

time period(s) specified in the Contract, or within any extension thereof granted by the Purchaser or

b) If the Bidder breaches any of its obligations set forth in RFP/ Contract. c) If the Bidder, in the judgment of the Purchaser has engaged in corrupt or

fraudulent practices in competing for or in executing the contract. d) At the discretion of the purchaser with prior notice.

3.47.2 In the event the Purchaser terminates the Contract in whole or in part, the Purchaser

may procure, upon such terms and in such manner, as it deems appropriate, Goods and services similar to those undelivered and the supplier shall be liable to the Purchaser for any excess costs for such similar Goods and/or Services. However, the Supplier shall continue performance of the Contract to the extent not terminated.

3.48 TERMINATION FOR INSOLVENCY:

The Purchaser may at any time terminate the contract by giving written notice to the supplier if the Supplier becomes bankrupt or otherwise insolvent. In this event, termination will not prejudice or affect any right of action or remedy, which has accrued or will accrue thereafter to the Purchaser.

3.49 TERMINATION FOR CONVENIENCE:

3.49.1 The Purchaser, by written notice sent to the Supplier, may terminate the Contract, in

whole or in part, at any time for its convenience. The notice of termination shall specify that termination is for the Purchaser’s convenience, the extent to which performance of work under the Contract is terminated and the date upon which such termination becomes effective.

3.49.2 The Goods that are complete and ready for shipment within thirty (30) days after the Supplier’s receipt of notice of termination shall be accepted by the Purchaser at the Contract terms and prices. For the remaining Goods and Services, the Purchaser may elect - i. To have any portion completed and delivered at the Contract terms and prices;

and/or ii. To cancel the remainder and pay to the Supplier an agreed amount for partially

completed Goods & Services and for materials & parts previously procured by the Supplier.

3.50 EFFECT OF TERMINATION 3.50.1 The Bidder agrees that it shall not be relieved of its obligations under the reverse

transition mechanism notwithstanding the termination of the assignment. 3.50.2 Reverse Transition mechanism would typically include service and tasks that are

required to be performed / rendered by the bidder to the Bank or its designee to ensure smooth handover and transitioning of Bank's deliverables, maintenance and facility management.

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3.50.3 Same terms (including payment terms) which were applicable during the term of the contract should be applicable for reverse transition services.

3.50.4 The Bidder agrees that after completion of the Term or upon earlier termination of the assignment the Bidder shall, if required by the Bank, continue to provide maintenance services to the Bank at no less favorable terms than those contained in this RFP. In case the bank wants to continue with the Bidder's services after the completion of this contract then the Bidder shall offer the same or better terms to the Bank. Unless mutually agreed, the rates shall remain firm.

3.51 CONFIDENTIALITY AND NON-DISCLOSURE

3.51.1 The Bidder agrees to receive in confidence all Confidential Information and agrees not to reveal the same to any other person under any circumstances, except to the extent provided for in this RFP/Agreement. The Recipient shall also ensure that the Confidential Information is not used for any of its business or other purposes or such purposes of any other person.

3.51.2 The Bidder shall ensure that the Confidential Information is revealed only to such persons within their organizations as would be necessary to perform its obligations to Bank. The parties shall be bound not to disclose under any circumstances any Confidential Information to any other person.

3.51.3 The Bidder shall also procure from their respective employees, officers and agents to whom Confidential Information is revealed a similar obligation of Confidentiality in the form of a Non-Disclosure Agreement, which is reasonably acceptable to Bank. Such Non-Disclosure Agreements shall also be executed by all the Personnel. A breach by the respective employees of the Recipient of the terms of the Non-Disclosure Agreement shall be considered as a breach by such party of its obligations to the Discloser.

3.51.4 Bank shall give a notice to the Discloser (Bidder) promptly on coming to know of the breach of the obligations relating to Confidential Information and information to the bidder as the Bank may deem fit in this regard. Notwithstanding the generality of the above, the bidder shall indemnify and hold harmless the Bank from any losses that the Bank may suffer on account of breach of the obligations relating to confidentiality, whether such breach is caused by the bidder, its officers, agents, representatives, directors, employees or other personnel.

3.51.5 The bidder recognizes and acknowledges that, unless specifically provided for in this RFP/Agreement or elsewhere, it is not entitled to receive information classified as Confidential Information. Confidential information shall not include information that is or becomes part of the public domain without breach of this Agreement;

• information that is lawfully in the possession of the bidder prior to a disclosure and not subject to an existing agreement between the parties;

• information that is independently developed by the bidder, completely apart from the disclosures hereunder;

• Information that is received from a third party who lawfully acquired such information without restriction, and without a breach of this Agreement, by the bidder.

3.51.6 It shall not be treated as breach of confidentiality obligations under this agreement for any disclosure required by the bidder under the operation of any law in force.

3.51.7 All Confidential Information of the Bank that is made known to the other party during the term of this Agreement shall be received in confidence by the bidder. Upon termination of this Agreement, the bidder shall promptly return to the Bank, all correspondence, documents and materials or items belonging to the Bank, or as per the instructions of the Bank, destroy the same on their respective systems.

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3.52 FORCE MAJEURE

3.52.1 In case of unforeseen events such as war and natural calamities, neither the Bank nor the Bidder will be held responsible for delays or inability to perform contract obligations.

3.52.2 The Bidder shall not be liable for forfeiture of its performance security, liquidated

damages or termination for default if and to the extent that its delay in performance or other failure to perform its obligations under the Contract is the result of an event of Force Majeure.

3.52.3 For purposes of this clause, “Force Majeure” means an event beyond the control of the Bidder and not involving the Bidder’s fault or negligence and not foreseeable. Such events may include, but are not restricted to, acts of the Bank in its sovereign capacity, wars or revolutions, fires, floods, epidemics, quarantine restrictions and freight embargoes.

3.52.4 If a Force Majeure situation arises, the Bidder shall promptly notify the Bank in writing of such condition, the cause thereof and the change that is necessitated due to the conditions. Until and unless otherwise directed by the Bank in writing, the Bidder shall continue to perform its obligations under the Contract as far as is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event.

3.53 SOLICITATION OF EMPLOYEES

Both the parties agree not to hire, solicit, or accept solicitation (either directly, indirectly, or through a third party) for their employees directly involved in this contract during the period of the contract and one year thereafter, except when parties may agree on a case-by-case basis. The parties agree that for the period of the contract and one year thereafter, neither party will cause or permit any of its directors or employees who have knowledge of the agreement to directly or indirectly solicit for employment the key personnel working on the project contemplated in this proposal except with the written consent of the other party. The above restriction would not apply to either party for hiring such key personnel who (i) initiate discussions regarding such employment without any direct or indirect solicitation by the other party (ii) respond to any public advertisement placed by either party or its affiliates in a publication of general circulation or (iii) has been terminated by a party prior to the commencement of employment discussions with the other party.

3.54 RESOLUTION OF DISPUTES

The Purchaser and the Bidder shall make every effort to resolve amicably by direct informal negotiation, any disagreement or dispute arising between them under or in connection with the Contract. If, even after thirty (30) days from the commencement of such informal negotiations, the Purchaser and the Bidder have been unable to resolve amicably a Contract dispute, either party may require that the dispute be referredfor resolution to the formal mechanisms. These mechanisms may include, but are not restricted to, conciliation mediated by a third party, adjudication in an agreed national forum and/or national arbitration.

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3.55 ARBITRATION

If the dispute cannot be settled by mutual discussions within the thirty (30) day period, either party may refer the matter to a panel of three arbitrators. Each party shall choose one arbitrator, both of whom shall elect the third arbitrator who shall be the presiding arbitrator. The arbitration proceedings shall be held under the provisions of the Arbitration and Conciliation Act, 1996 or any of its subsequent amendments. The arbitration proceedings shall be in English and the venue of arbitration shall be Kolkata, India.

3.56 GOVERNING LANGUAGE The Governing language shall be “English”. All correspondence and other documents pertaining tothe Contract which are exchanged by the parties shall be written in this same language.

3.57 CANCELLATION OF TENDER PROCESS

Bank reserves the right to accept or reject in part or full any or all offers without assigning any reason thereof at any stage of tender process. Any decision of Bank in this regard shall be final, conclusive and binding upon the Bidders. The Bank reserves the right to accept or reject any Bid in part or in full, and to cancel the Bidding process and reject all Bids at any time prior to contract award, without thereby incurring any liability to the affected Bidder or Bidders or any obligation to inform the affected Bidder or Bidders of the grounds for Bank’s action. During the evaluation process at any stage if it is found that the Bidder does not meet the eligibility criteria or has submitted false /incorrect information the bid will be rejected summarily by The Bank.

3.58 JURISDICTION

All disputes and controversies between Bank and Bidder shall be subject to the exclusive jurisdiction of the Courts in the Kolkata and the parties agree to submit themselves to the jurisdiction of such court. This Project agreement shall be governed by the laws of India

3.59 AUTHORISED SIGNATORY

The selected Bidder shall indicate the authorized signatories who can discuss and correspond with The Bank, with regard to the obligations under the contract. The selected Bidder shall submit at the time of signing the contract a certified copy of the resolution of their board, authenticated by the company secretary, authorizing an official or officials of the Bidder to discuss, sign agreements/contracts with The Bank, raise invoice and accept payments and also to correspond. The Bidder shall provide proof of signature identification for the above purposes as required by the Bank.

3.60 CONTRACT AMENDMENT

No variation in or modification of the terms of the Contract shall be made, except by written amendment signed by the parties.

3.61 ASSIGNMENT

The Bidder shall not assign, in whole or in part, its obligations to perform under the Contract, except with the Purchaser’s prior written consent.

3.62 CORRUPT OR FRAUDULENT PRACTICES

3.62.1 As per CVC directives it is required that Bidders/Suppliers/Contractors observes the highest standard of ethics during the procurement and execution of such contracts. In pursuance of this policy;

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(i) “Corrupt practice” means the offering, giving, receiving or soliciting of anything of value to influence the action of a public official in the procurement process or in contract execution;

And

(ii) “Fraudulent practice” means a misrepresentation of facts in order to influence a procurement process or the execution of contract to the detriment of the Purchaser and includes collusive practice among Bidders (prior to or after bid submission) designed to establish bid prices at artificial non-competitive levels and to deprive the Purchaser of the benefits of free and open competition.

3.62.2 The Purchaser will reject a proposal for award if it determines that the Bidder recommended for award has engaged in corrupt of fraudulent practices in competing for the contract in question.

3.62.3 The Purchaser will declare a firm ineligible, either indefinitely or for a stated period

of time, to be awarded a contract if at any time it determines that the firm has engaged in corrupt or fraudulent practices in competing for, or in executing a contract.

3.63 CHANGE ORDERS

3.63.1 The Purchaser may at any time, by written order given to the Bidder , make changes within the general scope of the purchase order in any one or more of the following - (a) Drawings, designs or specifications where Servers to be furnished under the

contract are to be specifically manufactured for the Purchaser;

(b) The method of shipment or packing;

(c) The place of delivery and / or

(d) The Services to be provided by the Bidder

3.63.2 If any such change causes an increase or decrease in the cost of, or the time required for, the Bidder’s performance of any provisions under the Contract, an equitable adjustment shall be made in the Contract Price or delivery schedule, or both, and the Contract shall accordingly be amended. Any claims by the Bidder or adjustment under this clause must be asserted within thirty (30) days from the date of the Bidder’s receipt of the Purchaser’s change order.

3.64 DELAYS IN THE BIDDER ’S PERFORMANCE

3.64.1 Delivery of the Goods and performance of the Services shall be made by the Bidder in accordance with the time schedule specified by the Purchaser in its Bill of Material.

3.64.2 If at any time during performance of the purchase order, the Bidder should encounter conditions impeding timely delivery of the Goods and performance of the Services, the Bidder shall promptly notify the Purchaser in writing of the fact of the delay, its likely duration and its cause(s). As soon as practicable after receipt of the Bidder ’s notice, the Purchaser shall evaluate the situation and may at its discretion extend the Bidder’s time for performance, with or without liquidated damages, in which case the extension shall be ratified by the parties by amendment of the Contract.

3.64.3 Delay by the Bidder in the performance of its delivery obligations shall render the Bidder liable to the imposition of liquidated damages mentioned in the RFP, unless an extension of time is mutually agreed.

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3.65 ORDER CANCELLATION

The Purchaser reserves the right to cancel the order in the event of one or more of the following circumstances–

3.65.1 Serious discrepancy in hardware noticed during the PDI/Acceptance, if any. 3.65.2 Breach by the Bidder of any terms and conditions of tender. 3.65.3 If the Bidder goes into liquidation voluntarily or otherwise. 3.65.4 In addition to the cancellation of purchase order, the purchaser reserves the right to

forfeit the Security Deposit/Performance guarantee submitted to the purchaser by the Bidder.

3.66 GUARANTEES

The equipment must conform to the highest quality and standard. In case of software, the Bidder should guarantee that the software supplied under the contract is licensed and legally obtained. All hardware and software must be supplied with their original and complete printed documentation. Consistency must be maintained for the entire lot of the equipment ordered. All the required quantity of an item, mentioned in the Bill of Material (of any purchase order issued), must be of the same brand and same model number. Part numbers also must be same for all pieces of an item. The Bidder should not substitute any internal components or subsystems or equipment by similar items from a different manufacturer. All the equipment and peripherals should be supplied with the relevant interface cables.

3.67 PUBLICITY

Any publicity by the Bidder, in which the name of the Purchaser is to be used, should be done only with the explicit written permission of the Purchaser.

3.68 COMPLIANCE WITH LAWS

Compliance with all applicable laws: The Bidder shall undertake to observe, adhere to, abide by, comply with and notify the Bank about all laws in force or as are or as made applicable in future, pertaining to or applicable to them, their business, their employees or their obligations towards them and all purposes of this tender and shall indemnify, keep indemnified, hold harmless, defend and protect the Bank and their employees/ officers/ staff/ personnel/ representatives/ agents from any failure or omission on its part to do so and against all claims or demands of liability and all consequences that may occur or arise for any default or failure on its part to conform or comply with the above and all other statutory obligations arising there from.

3.69 COMPLIANCE IN OBTAINING APPROVALS/PERMISSIONS/LICENSES

The Bidder shall promptly and timely obtain all such consents, permissions, approvals, licenses, etc., as may be necessary or required for any of the purposes during the duration of the Contract or for the conduct of their own business under any applicable Law, Government Regulation/Guidelines and shall keep the same valid and in force during the term of the contract, and in the event of any failure or omission to do so, shall indemnify, keep indemnified, hold harmless, defend, protect and fully compensate the Bank and their employees/ officers/ staff/ personnel/ representatives/agents from and against all claims or demands or liability and all consequences that may occur or arise for any default or failure on its part to conform or comply with the above and all other statutory obligations arising there from and the Bank will give notice of any such claim or demand of liability within reasonable time to the bidder. This indemnification is only a remedy for the Bank. The Bidder is not absolved from its responsibility of complying with the statutory obligations as specified above. Indemnity

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would be limited to court or appropriate authority awarded damages and shall exclude indirect, consequential and incidental damages. However indemnity would cover damages, loss or liabilities suffered by the Bank arising out of claims made by its customers and/or regulatory authorities.

3.70 DISCLAIMER

The RFP document is not a recommendation, offer or invitation to enter into a contract, agreement or any other arrangement in respect of the services. The provision of the services is subject to observance of selection process and appropriate documentation being agreed between the Bank and any successful Bidder as identified by the Bank after completion of the evaluation process. The section headings or any other headings do not have any contractual sequence and the submission of responses should be based on total understanding of the document. The responses should be comprehensive enough to cover the requirements envisaged in the document and all supporting Annexures. The Bidder is advised to consult the RFP document and all supporting Annexures to arrive at a solution to be proposed to the Bank, and in developing technical and commercial responses. The RFP for all intents and purposes is final. However, Bank reserves the right to bring about any changes in requirements/scopes and the same will be communicated to the Bidders well in advance so as to allow the Bidders sufficient time to prepare their proposal.

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Annexure 1 - BID FORM

Ref. No.: Date: To The Chief Manager (IT) Allahabad Bank, Head Office, Department of Information Technology 2, NS Road, Kolkata – 700 001 Having examined the RFP ( Ref. No. HO/ DIT/Core Server-Storage/2017-18/65 dated 18.07.2017) including all Annexures, the receipt of which is hereby duly acknowledged, we, the undersigned, offer to deliver goods and services including installation and commissioning in conformity with the said RFP and in accordance with the Schedule of Prices indicated in the Indicative Commercial Offer (Bill of Material) and made part of this bid. We undertake, if our bid is accepted, to deliver the Goods and Services in accordance with the delivery schedule specified in the RFP. If our bid is accepted, we will submit a Bank Guarantee from a Scheduled Commercial Bank in India for a sum equivalent to 10% of the contract price i.e. Total Cost of Ownership (TCO) for the due performance of the Contract in the form prescribed by the Bank. We agree to abide by this bid for a period of 180 days after the date fixed for technical bid opening by the Bank through the RFP or any of the addenda, and it shall remain binding upon us and may be accepted at any time before the expiration of that period. Until a formal contract is prepared and executed, this bid, together with the Bank’s written acceptance thereof and Bank’s notification of award, shall constitute a binding Contract between us. We undertake that the configuration/ services recommended for the proposed solution will deliver the performance requirement as necessitated in the RFP. We undertake that, in competing for (and, if the award is made to us, in executing) the contract, we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”. We agree that the Bank will have Single Point of Contact with us, at the address stated below, for the entire goods and services to be delivered by us in case our bid is accepted. Name & Address of Bidder for Single Point of Contact: …………………………………….. …………………………………….. We also confirm that all the documents & annexures submitted by us, as part of bid, are strictly in conformity with the RFP & all its annexures. We understand that the Bank is not bound to accept the lowest or any bid the Bank may receive. Place: Date: Seal & Signature

Authorized Signatory Note: The Bidder shall necessarily provide a copy of ‘Power of Attorney’ authorizing the signatory for signing the Bid on

behalf of the Bidder in its Technical Bid.

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ANNEXURE 2 - Bid Security Form (FORMAT OF BANK GUARANTEE (BG) FOR BID SECURITY.)

(ON A NON-JUDICIAL STAMP PAPER OF RS.100.00)

Bank Guarantee No. Date: To:

The Chief Manager (IT) Allahabad Bank, Head Office, Department of Information Technology, 2, Netaji Subhas Road, Kolkata – 700 001, India WHEREAS _________________________ (hereinafter called “the Bidder”) has submitted its bid dated_______ (date of submission of bid) for supply and maintenance of Server, Storage in response to Allahabad Bank’s Request for Proposal ( RFP ) Ref. No. : HO/ DIT/Core Server-Storage/2017-18/65 dated 18.07.2017 (hereinafter called “the Bid”). KNOW ALL PEOPLE by these presents that, WE______________(name of bank) of ____________ (name of country) having our registered office at______________ (address of bank) (hereinafter called “the Bank”) are bound unto ALLAHABAD BANK (hereinafter called “the Purchaser”) in the sum of___________ for which payment will and truly to be made to the said Purchaser, the Bank binds itself, its successors and assigns by these presents.

Sealed with the common seal of the said Bank this _____ day of_______ , 20___. THE CONDITIONS of this obligation are:

1 If the Bidder withdraws its Bid during the period of bid validity specified by the Bidder on the Bid Form; or

2 In case of successful bidder, if the bidder : (i) fails or refuses to execute the Contract Form; or (ii) fails or refuses to perform, in accordance with the Terms & Conditions of the RFP ; or (iii) fails or refuses to furnish the Performance Guarantee, in accordance with the Terms &

Conditions of the RFP We undertake to pay the Purchaser up to the above amount upon receipt of its first written demand, without the Purchaser having to substantiate its demand, provided that in its demand the purchaser will note that the amount claimed by it is due to it owing to the occurrence of any of the above conditions, specifying the occurred condition or conditions. This guarantee will remain in force up to and including 60days after the period of the bid validity i.e. up to_______(mention date of expiry which should be a minimum of bid validity + 60 days). Notwithstanding any other term contained herein a) this guarantee shall be valid only up to _________________ (Insert Guarantee End Date)

whereupon it shall automatically expire irrespective of whether the original guarantee is returned to the Bank or not; and

b) the total liability of Bank under this guarantee shall be limited to Rs. 25,00,000/- (Rupees Twenty Five Lakhs only).

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Date:

Place: SEAL Code No. SIGNATURE.

NOTE:

1. BIDDER SHOULD ENSURE THAT THE SEAL & CODE NO. OF THE SIGNATORY IS PUT BY THE BANKERS, BEFORE SUBMISSION OF BG

2. STAMP PAPER IS REQUIRED FOR THE BG ISSUED BY THE BANKS LOCATED IN INDIA.

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ANNEXURE - 3

PERFORMANCE STATEMENT FORMAT (FOR A PERIOD OF LAST THREE YEARS)

REF No. Name of the Bidder: _______________________________.

Name and the Full Address of The Purchaser

Order Number and Date

Description and Quantity of ordered items

Value of Order Date of Completion of delivery

As per order

Actual

Attach copy of Purchase Orders, Delivery and installation proof, credentials from the clients of the above mentioned items.

Date: Seal and Signature of authorized Signatory:

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Allahabad Bank RFP Ref. No. HO/ DIT/HW/Core Server-Storage/2017-18/65 dated 18.07.2017

ANNEXURE 4

Credential Letter from Organization(s)

(To be submitted on the letter head of the Concerned Organization)

Ref No Date: To : The Chief Manager (IT) Allahabad Bank, Head Office, Dept. of Information Technology, 2, NetajiSubhas Road, Kolkata – 700 001, India Sir,

M/s ________________ is/was our Bidder for supply and maintenance of the following items.

S.No Item Make & Model Supplied in year 1

2

3

4

5

6 Others

The supply and maintenance support from the vendor M/s__________________________is/was satisfactory.

Place: Seal & Signature

(For ................)

Date:

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ANNEXURE 5 – Details of Offices

(To be submitted on the letter head of the bidder)

Ref No Date: To :

The Chief Manager (IT) Allahabad Bank, Head Office, Dept. of Information Technology, 2, NetajiSubhas Road, Kolkata – 700 001, India Sir,

We have permanent offices at the following locations across India.

Sl. No Location & Address

Contact Person and details

Ph. No and email address

Date: Seal & Signature of Authorized signatory: ____________

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ANNEXURE 6 - SERVICE SUPPORT DETAILS (Please attach list strictly as per following format)

Ref No Date: To :

The Chief Manager (IT) Allahabad Bank, Head Office, Dept. of Information Technology, 2, NetajiSubhas Road, Kolkata – 700 001, India

We have service support at the following locations across India.

Sl. No.

Location Centre (own/franchisee)

Complete Address

Name of Contact Persons along with Phone No, Fax No, and E-mail Address

1 2 3 4 5

Date: Seal and Signature of authorized signatory:

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ANNEXURE 7 –Bidder Turnover & Profits

(To be submitted on the letter head of the Bidder)

Name of the Bidder Company / Firm: _____________________________________

Details of turnover and profit for last three years:

Sr. No

Financial parameters of the bidder Business Results

Annual Turnover (INR)

Profit /(Loss)(INR)

1 2014-2015 2 2015-2016 3 2016-2017

Only Bidder company / Firm figures need to be mentioned. (Not to include subsidiary, affiliate or group entities figures)

(Mention the above amount in INR only)

Also, copies of Audited Balance sheet and Profit & Loss accounts for the years 2014-15, 2015-16 and 2016-17 to be submitted along with this Annexure.

Certified By: Seal & Signature of authorized signatory (Chartered Accountant) (For Bidder)

Place:

Date:

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ANNEXURE 8 – Conformity Letter

(A letter on this Pro-forma to be submitted by the Bidders participating in the RFP, on their official letter head.)

To, The Chief Manager (IT) Allahabad Bank, Head Office, Department of Information Technology, 2, N S Road, Kolkata – 700 001 Dear Sir,

Sub: Supply, Installation and Maintenance of Servers (IBM P-Series), SAN Storage, Antivirus & Mail Messaging Solution

RFP Ref. No. : HO/ DIT/HW/ Core Server-Storage/2017-18/65 dated 18.07.2017

With reference to our bid dated _________, in response to the Request for Proposal and subsequent clarifications (Bank’s tender RFP Ref. No. : HO/ DIT/HW/ Core Server-Storage/2017-18/65 dated 18.07.2017 hereinafter referred to as “RFP”) issued by Allahabad Bank (“Bank”) we hereby covenant, warrant and confirm as follows:

We hereby agree to comply with all the terms and conditions / stipulations as contained in the RFP and the related addendums and other documents including the changes made to the original tender documents issued by the Bank, provided however that only the list of deviations furnished by us in as per Annexure 12 in response to the bid which are expressly accepted by the Bank and communicated to us in writing, shall form a valid and binding part of the aforesaid RFP document. The Bank is not bound by any other extraneous matters or deviations, even if mentioned by us elsewhere either in our proposal or any subsequent deviations sought by us, whether orally or in writing, and the Bank’s decision not to accept any such extraneous conditions and deviations will be final and binding on us.

Place:

Date:

Yours faithfully,

Seal and Authorised Signatory

Name & Designation:

Bidder’s Corporate Name:

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ANNEXURE 9 - CONTRACT FORM

Non-Judicial Stamp Paper of appropriate value CONTRACT NUMBER: THIS AGREEMENT is made at Kolkata this _________ day of ______, 20___ Between ALLAHABAD

BANK, a body corporate constituted under the Banking Companies (Acquisition and Transfer of undertaking) Act, 1970 and having its Head Office at 2, NetajiSubhas Road, Kolkata – 700 001

hereinafter referred to as “the Bank/ Purchaser” (which expression shall unless repugnant to the context herein shall mean and include its successors in business and assigns) of the ONE PART and

___________________ (Name of the Supplier), a company incorporated under the provisions of Companies Act, 1956 and having its registered office at _______________________________, India

herein after referred to as “the Supplier / Vendor” (which expression shall unless repugnant to the context herein shall mean and include its successors in business and assigns) of the OTHER PART:

WHEREAS the Bank invited bids from reputed Vendors for supply and maintenance of Servers, Storageand FM services (also called as “goods and services”) for a period of five years, which may be extended for 2 more years at the behest of the Bank and the vendor has agreed to provide & maintain the said goods and services and Bank has accepted the bid by the Vendor received in response to request for proposal (RFP) bearing RFP Ref. No HO/ DIT/HW/ Core Server-Storage/2017-18/65 dated 18.07.2017 at a total cost of INR ___________________/- (Rupees ___________________________) for 5 years (hereinafter referred as “the contract price”). This cost is inclusive of cost of the goods, AMC cost, services costs and taxes etc. as per the scope of the RFP for 5 Years. NOW THIS AGREEMENT WITNESSETH AS FOLLOWS: In this Agreement words and expressions shall have the same meanings as are respectively assigned to them in the Conditions of Contract referred to. The following documents attached hereto shall be deemed to form and be read and construed as part of this Agreement, viz.: • The RFP ref No.: _____________and subsequent addendums dated DD/MM/YYYY, etc., for

Servers, Storage. • The Technical and Indicative commercials bids submitted by the vendor and subsequent

amendments, if any, made into it as accepted by the bank. • Bid Form (Annexure-1 to the RFP) • Additional terms or documents, if any. • The Bank’s Notification of Award of the contract and vendor’s acceptance letter. In consideration of the payments to be made by the Bank to the vendor, the vendor hereby covenants with the Bank to provide the goods and services as per the RFP Ref. No HO/ DIT/HW/ Core Server-Storage/2017-18/65 dated 18.07.2017 to remedy defects therein, if any, in conformity in all respects with the provisions of the contract.

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RFP Ref. No.: HO/ DIT/HW/Core Server-Storage/2017-18/65 Date: 18.07.2017 The Bank hereby covenants to pay the vendor in consideration of the provision of the goods and services and the remedying of defects therein, the Contract Price or such other sum as may become payable under the provisions of the Contract at the times and in the manner prescribed by the Contract. We, as the bidder, have sized the Servers, Storage, Virtualization solution etc., based on information provided by the Bank in above RFP for procurement of Servers, Storage, Virtualization Solution etc., under virtualization environment and in accordance with the tender& Service Level Requirements and assure the Bank that the sizing is for the business & transaction volumes and Service Level Requirements envisaged in the tender. However, if the sizing of the Servers and software including CPUs, Memory, Hard Disk etc. is found to be inadequate in meeting the tender and the service level requirements given by the bank, then we will upgrade the proposed hardware/software solution including CPUs, Memory, Hard Disk, Virtualization Solution etc. without any additional cost to the bank. Notwithstanding anything contained in this Agreement, in case of any conflict between the terms mentioned in this Agreement and RFP document and its subsequent Addendums, the terms and conditions of the RFP document and its subsequent Addendums will prevail over. IN WITNESS whereof the parties hereto have caused this Agreement to be executed in accordance with their respective laws the day and year first above written. Signed, sealed and Delivered by the Said _______________________ (For Vendor) in presence of _______________________ Signed, sealed and Delivered by the Said ________________________ (For the Bank) in presence of ______________________ (Scope of work, Service Level Agreements, Payments terms, LD clauses etc. of the RFP& its amendments are the part of this contract form)

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ANNEXURE 10- PERFORMANCE SECURITY FORM

(BANK GUARANTEE FORMAT)

(ON NON-JUDICIAL STAMP PAPER OF RS.100.00)

Bank Guarantee No. Date: To : The Chief Manager (IT) Allahabad Bank, Head Office Department of Information Technology, 2, NetajiSubhas Road, Kolkata – 700 001, India WHEREAS _________________________ (hereinafter called “the Bidder”) has submitted its bid dated_______ (date of submission of bid) and undertaken for supplying / maintaining Servers, Storage, etc. in virtualized environment (hereinafter called “goods and services”) in response to Allahabad Bank’s Request for Proposal ( RFP ) Ref. No. : HO/ DIT/HW/ Core Server-Storage/2017-18/65 dated 18.07.2017.

KNOW ALL PEOPLE by these presents that, WE______________(name of bank) of ____________ (name of country) having our registered office at______________ (address of bank) (hereinafter called “the Bank”) are bound unto ALLAHABAD BANK (hereinafter called “the Purchaser”) in the sum of___________ for which payment will and truly to be made to the said Purchaser, the Bank binds itself, its successors and assigns by these presents. Sealed with the common seal of the said Bank this _____ day of_______ , 20___.

AND WHEREAS we have agreed to give the Bidder a Guarantee.

THEREFORE WE hereby affirm that we are Guarantors and responsible to you on behalf of the Bidder, up to a total of Rs.____________________________ (Amount of guarantee in words and figures) and we undertake to pay you, upon your first written demand declaring the Bidder to be in default under the contract and without cavil or argument, any sum or sums within the limit of Rs. ___________ (Amount of guarantee.) as aforesaid, without your needing to prove or to show grounds or reasons for your demand or the sum specified therein.

This guarantee is valid until _______ day of ___________20__.

Notwithstanding any other term contained herein c) this bank guarantee shall be valid only up to _________________ (Insert Guarantee End Date)

whereupon it shall automatically expire irrespective of whether the original guarantee is returned to the Bank or not; and

d) The total liability of Bank under this guarantee shall be limited to ..................... (Rupees..................................... ).

Date: Place : SEAL Code No. SIGNATURE.

NOTE:

1. BIDDER SHOULD ENSURE THAT THE SEAL & CODE NO. OF THE SIGNATORY IS PUT BY THE BANKERS, BEFORE SUBMISSION OF BG

2. STAMP PAPER IS REQUIRED FOR THE BG ISSUED BY THE BANKS LOCATED IN INDIA.

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ANNEXURE 11 – OEM Declaration for the Servers and SAN Storage

(Applicable to all OEMs)

(To be submitted on the letter head of all Original Equipment Manufacturers)

Ref. No. Dated ……………

To : The Chief Manager (IT) Allahabad Bank Head Office, Dept. of Information Technology, 2, NetajiSubhas Road, Kolkata – 700 001, India

Dear Sir,

Sub: RFP No. : HO/ DIT/HW/ Core Server-Storage/2017-18/65 dated 18.07.2017 We …………………………………… are an established and reputable manufacturers/developers of …………………… RISC P-Series Servers, DS8800 SAN Storage and AIX operating system, as proposed against the above RFP) having factories/Development Centers at …………… and ………….. (a) We are participating as the Bidder against the above RFP. Or We have authorised M/s ………………………………………….. (name and address of Bidder) to bid, negotiate and conclude the contract with you for our products against the above RFP. They are also authorised to install, maintain and provide support services related to our products and are authorized/official channel partner for the supply, installation and maintenance of RISC P-Series Servers (E-850) , DS8800 SAN Storage AIX operating system and all other associated software. We hereby confirm our full warranty and AMC support as per the requirement of RFP, for the goods offered for supply in response to the RFP by us / by the above firm. We assure that, in the event of M/s ……………… (name of the Bidder’s Company) not being able to fulfil its obligations with respect to all terms and conditions of this RFP related to our products, we would continue to meet these terms through alternate arrangements. Further, we the OEM M/s_______________ (name of OEM), of which the Servers, SAN Storage and/or software has been deployed at the Bank, assures the Bank that the service and support guarantee outlined in this certificate shall be met by all means.

The Technical Bill of Material, related to our products, as proposed against the above RFP is attached. Place: Date: Seal & Signature (For OEM) Note : Please provide the Power of Attorney for the Authorized signatory for the OEM as a part of the bid response.

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ANNEXURE 12 – DEVIATION STATEMENT

(A) TECHNICAL DEVIATION STATEMENT The following are the particulars of deviations from the requirements of the RFP specifications:

CLAUSE DEVIATION REMARKS with justification

(B) COMMERCIAL DEVIATION STATEMENT

The following are the particulars of deviations from the requirements of the RFP specifications:

CLAUSE DEVIATION REMARKS with justification

(C) Additional Terms & Conditions (if any proposed by the bidder)

Terms & Conditions Remarks with justification

Except the aforementioned deviations, we agree to all the terms & conditions of the RFP (Ref. No. HO/ DIT/HW/ Core Server-Storage/2017-18/65 dated 18.07.2017) and confirm that the bid submitted by us is in conformity with Bank’s requirement as stipulated in the said RFP. Place_____________________ Dated ________________

Seal and Signature of Authorized Signatory p@ssw0rd NOTE:

1) Where there is no deviation, the statement should be returned with an endorsement indicating “No Deviations”.

2) The Bank is not bound to accept any deviation, additional terms and conditions mentioned under (A), (B) and (C) above and may reject the bid.

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ANNEXURE 13 - Undertaking of Authenticity

To : The Chief Manager (IT) Allahabad Bank Head Office, Dept. of Information Technology, 2, NetajiSubhas Road, Kolkata – 700 001, India

Sub: Supply of P-Series Servers/SAN Storage in CBS environment

Ref: 1. Your Purchase Order/Contract Ref. No…………………….. Dated……………

With reference to the Servers being supplied/quoted to you in response to the RFP ref no: HO/ DIT/HW/ Core Server-Storage/2017-18/65 dated 18.07.2017.

We hereby undertake that all the components/parts/assembly/software's used in the equipments shall be original new components parts/assembly/software only from respective OEMs of the products and that no refurbished / duplicate / second hand components / parts / assembly / software are being used or shall be used.

Should you require, we hereby undertake to produce the certificate from our OEM supplier in support of above undertaking at the time of delivery/installation. It will be our responsibility to produce such letters from our OEM supplier's at the time of delivery or within a reasonable time.

In case of default and if we are unable to comply with the above at the time of delivery or during installation, for the equipment already billed, we agree to take back the equipment without demur, if already supplied and return the money if any paid to us by you in this regard.

We (Bidder Name) also take full responsibility of both parts and service SLA as per the content.

Signature of Authorized Signatory

Name:

Designation

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ANNEXURE 14

PROFORMA OF CERTIFICATE FOR ISSUE BY THE PURCHASER AFTER SUCCESSFUL COMMISSIONING OF THE SUPPLIED SERVERS, SAN STORAGE

AND OPTIONAL ITEMS - ANTIVIRUS and LOTUS NOTES LICENSES

RFP No. Date: Sub: Certificate of commissioning of supplied goods 1) This is to certify that the Equipment as detailed below has been received in good condition along

with all software, standard and special accessories (subject to remarks in para no.2) in accordance with the contract/System Configuration /Specifications. The same has been installed and commissioned.

a) Contract No. Dated ______________ b) Description _______________________________ c) Plant Nos _________________________________ d) Quantity __________________________________ e) Name of the vessel/transporter _________________ f) R/R No. __________________ Dated ___________ g) Name of the Consignee _______________________ h) Date of Commissioning & Proving test ___________

2) Details of Accessories/parts, etc not yet supplied and recoveries to be made on that account. S. No. Amount to be recovered Description 3) The Proving test has been done to our entire satisfaction and operators have been trained to use

the hardware and the software. 4) The supplier has fulfilled his contractual obligations satisfactorily. **

OR

The supplier has filed to fulfil his contractual obligations with regard to the following. a) b) c) 5) The amount of recovery on account of non supply of accessories and pars is given under para No.

2 6) The amount of recovery on account of failure of the supplier to meet his contractual obligations

is as indicated in endorsement of the letter. Signature Name Designation with Stamp

** Explanatory notes for filling up the certificates: Points to be considered while filling up para No.4 of the certificate on contractual obligations of the supplier. a) He has adhered to the time schedule specified in the contract in dispatching the documents. b) He has installed and commissioned the units in time i.e. within the period specified in the

contract from the date of the intimation by the Purchaser in respect of the installation and commissioning of the units.

c) Training of personnel as per contractual obligation by the supplier has been done.

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ANNEXURE 15 - Service Support Guarantee from Bidder (To be submitted on the letter head of Bidder)

Ref. No. Dated ……………

To :

The Chief Manager (IT) Allahabad Bank Head Office, Dept. of Information Technology, 2, NetajiSubhas Road, Kolkata – 700 001, India

Dear Sir,

Sub: HO/ DIT/HW/ Core Server-Storage/2017-18/65 dated 18.07.2017

This is to certify that we, M/s ___________ (name of Bidder’s company), assure Allahabad Bank of seamless and continual service and support in order to meet all stated Service Level Agreements, for the purpose of management of Servers, SAN Storage and all associated software proposed to be supplied, installed and maintained by us, as required in the RFP, for duration of five years from the date of acceptance and further extendable for a minimum period of 2 years at the behest of the Bank, for all the Servers and software proposed against the above RFP.

Further, the OEM M/s_______________ (name of OEM), of which the Servers and/or software has been deployed at the Bank, has assured the Bank that the service and support guarantee outlined in this certificate shall be met by all means.

In addition we, M/s _________________ (name of Bidder’s company), confirm that we have (................number of engineers to be mentioned) hardware, software engineers and specialists, who can offer service and support.

Place:

Date:

Seal & Signature

Authorized signatory (For Bidder)

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ANNEXURE 16 - Eligibility Criteria (EC) Compliance

Sl.No Criteria Supporting Documents required

Compliance

(Y/N) 1 The bidder should be a Government

Organization or PSU or PSE or a Public or Private Limited Company.

Certificate of Incorporation

2 The bidder should have been in existence in India for a minimum period of 5 years.

Certificate of Commencement of Business

3 The bidder should have a minimum turnover of Rs.100 crore per annum during each of the last three financial years.


4 The bidder should be a profit (Profit Before Tax) making entity for the last 3 financial years.


5 The bidder should not have been blacklisted/ debarred by any Government department or PSU or PSE or Bank on the date of submission of this RFP.

Self-declaration by the authorized signatory of the bidder as per Annexure 22 (Power Of Attorney of authorized signatory to be attached).

6 The bidder should have valid ISO 27001 (ISO/IEC 27001:2005) Certification

Copy of the latest ISO 27001 certificates.

P-Series Servers and Facilities Management Capability 7 The proposed RISC based P-Series

Servers should be live at DC or DRS in at least two Govt. or Public Sector Units or Schedule Commercial Banks in the CBS Environment, in India.

Credentials issued by the respective client organizations in favor of Bidders/OEMs for evidence of live Servers in DC or DRS, in CBS environment in India.

8 The bidder should have supplied, installed and implemented at least 5 number of P-Series Servers or SUN SPARC servers with onsite technical support at DC or DRS in at least two Govt. or Public Sector Units or Schedule Commercial Banks in the CBS Environment in India, during the last 3 years.

Credentials issued by the respective client organizations in favor of Bidders/OEMs for evidence of supply, installation, implementation and maintenance at DC or DRS, in CBS environment in India.

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RFP Ref. No.: HO/ DIT/HW/Core Server-Storage/2017-18/65 Date: 18.07.2017 9 The bidder should have minimum 3

years of working experience in the area of facility management/onsite support of IBM P-Series Servers or SUN SPARC servers in DC or DRS of in least two Govt. or Public Sector Units or Schedule Commercial Banks in the CBS Environment, in India.

Credential Letters issued by the respective organizations.

10 Bidder should be an authorized/official channel partner for the supply, installation and maintenance of IBM P-Series Servers.

Credential Certificate issued by the Original Equipment manufacturer (OEM) as per Annexure-11.

Mail messaging licenses

11 Bidder should be an authorized/official channel partner of the OEM for the supply, installation and maintenance of mail messaging, for atleast last 2 years.

Appropriate documentary evidence.

12 Bidder should have installed and must be maintaining atleast 1000 no. of licenses for the IBM mail messaging software (Lotus Notes), in at least two Govt. or Public Sector Units or Schedule Commercial Banks in India, during the last 3 years.

Credential Letters issued by the respective client organizations in favor of the Bidder.

Antivirus Software licenses

13 Bidder should be an authorized/official channel partner of the OEM for the supply, installation and maintenance of antivirus software licenses, for atleast last 2 years.

Appropriate documentary evidence.

14 Bidder should have installed and must be maintaining atleast 5000 number of Symantec Antivirus (End Point) licenses, in at least two Govt. or Public Sector Units or Schedule Commercial Banks in India, during the last 3 years.

Credentials issued by the respective client organizations in favor of the Bidder.

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ANNEXURE 17 - Non-Disclosure Agreement THIS AGREEMENT made and entered into at ……..on this the…..day of………20... Between ALLAHABAD BANK, a body corporate constituted under the Banking Companies (Acquisition & Transfer of Undertakings) Act 1970, having its Corporate Office at --------------------------------------------------------------------------------------hereinafter called the “BANK” which term shall wherever the context so require includes its successors and assigns

AND M/s.……………………………. Limited a company registered under the Companies Act having its registered office at…………………………………….. Hereinafter called the “Vendor” which term shall wherever the context so require includes its successors and assigns, WITNESSETH: WHEREAS The Bank is inter alia engaged in the business of banking and has been procuring hardware/software for various banking operations. M/s. Limited has been engaged in the business of supply and installation of computer systems (hardware/software) The parties intend to engage in discussions and negotiations concerning establishment of business relationship between them. In the course of discussions and negotiations, it is anticipated that the parties may disclose or deliver to the other certain or some of its trade secrets or confidential or proprietor information for the purpose of business relationship. NOW THERFORE THIS AGREEMENT WITNESSETH and it is hereby agreed by and between the parties hereto as follows: 1. Confidential information

"Confidential Information" means and includes all data, documents and information disclosed or to be disclosed by either Party to other Party and its Representatives (as defined herein) (including information transmitted in written, electronic, magnetic or other form and also information transmitted orally or visually) and any and all information, in whole or in part, directly or indirectly, from such information including all notes, summaries, analyses, compilations and other writings. Confidential information shall include any copy, abstract, extract, sample, note or module thereof and electronic material or records.

“Receiving Party” may use the information solely for and in connection with the Purpose. "Disclosing Party" means party who discloses Confidential Information.

2. Use of Confidential Information Each party agrees not to use the other’s confidential information for any purpose other than for the specific purpose. Any other use of such confidential information by any party shall be made only upon the prior written consent from the authorized representative of the other party or pursuant to subsequent agreement between the Parties hereto.

The receiving party shall not commercially use or disclose for commercial purpose any confidential information or any materials derived therefrom, to any other person or entity other than persons in the direct employment of the Receiving Party who have a need to access to and knowledge of the confidential information solely for the purpose authorized above. The Receiving Party may disclose confidential information to consultants only if the consultant has executed non-disclosure agreement with the Receiving Party that contains terms and conditions that are no less restrictive than these and such consultant should also be liable to the original disclosing party for any unauthorized use or disclosure. The Receiving party shall take

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appropriate measures by instruction and written agreement prior to disclosure to such employees to assure against unauthorized use or disclosure. The Receiving Party agrees to notify the Disclosing Party immediately if it learns of any use or disclosure of the Disclosing party’s confidential information in violation of the terms of this Agreement.

Neither party shall make news release, public announcements, give interviews, issue or publish advertisements or Agreement, the contents/provisions thereof, other information relating to this agreement, the purpose, the Confidential information or other matter of this agreement, without the prior written approval of the other party.

3. Exemptions

The obligations imposed upon either party herein shall not apply to information, technical data or know how whether or not designated as confidential, that:

• Is already known to the Receiving party at the time of the disclosure without an obligation of confidentiality.

• Is or becomes publicly known through no unauthorized act of the Receiving party. • Is rightfully received from a third party without restriction and without breach of this

agreement. • Is independently developed by the Receiving party without use of the other party’s

Confidential Information and is so documented. • Is disclosed without similar restrictions to a third party by the Party owning the confidential

information. • Is approved for release by written authorization of the disclosing party; or • Is required to be disclosed pursuant to any applicable laws or regulations or any order of a

court or a governmental body; provided, however that the Receiving party shall first have given notice to the Disclosing Party an made a reasonable effort to obtain a protective order requiring that the confidential information and / or documents so disclosed used only for the purposes for which the order was issued.

4. Term

This agreement shall be effective from the date of the execution of this agreement and shall continue till expiration or termination of this agreement due to cessation of the business relationship between the parties. Upon expiration or termination as contemplated herein the Receiving party shall immediately cease any or all disclosures or uses of confidential information and at the request of the disclosing party, the receiving party shall promptly return or destroy all written, graphic or other tangible forms of the confidential information and all copies, abstracts, extracts, samples, note or modules thereof.

The obligations of the receiving party respecting disclosure and confidentiality shall continue to be binding and applicable without limit until such information enters the public domain.

5. Title and Proprietary Rights

Notwithstanding the disclosure of any confidential information by the Bank to the Vendor, the Bank shall retain title and all intellectual property and proprietary rights in the confidential information. No license under any trademark, patent or copyright or application for same which are or thereafter may be obtained by the Vendor is either granted or implied by the conveying of confidential information.

6. Return of Confidential Information

Upon written demand of the disclosing party, the receiving party shall (I) cease using the confidential information (ii) return the confidential information and all copies, abstracts, extracts, samples, note or modules thereof to the disclosing party within seven (7) days after receipt of notice and (iii) upon request of the disclosing party, certify in writing that the receiving party has complied with the obligations set forth in this paragraph.

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The Vendor shall not make news releases, public announcements, give interviews, issue or publish advertisements or publicize in any other manner whatsoever in connection with this Agreement, the contents / provisions thereof, other information relating to this Agreement or information received under this Agreement, the Purpose, the Confidential Information or other matter of this Agreement, without the prior written approval of the Bank.

The Vendor shall not reverse-engineer, de-compile, disassemble, or otherwise interfere with any software disclosed hereunder.

7. Remedies

The receiving party acknowledges that if the receiving party fails to comply with any of its obligations hereunder, the disclosing party may suffer immediate, irreparable harm for which monetary damages may not be adequate. The receiving party agrees that, in addition to all other remedies provided at law or in equity, the disclosing party shall be entitled to injunctive relief hereunder.

8. Entire Agreement

This agreement constitutes the entire agreement between the parties relating to the matter discussed herein and supersedes any and all prior oral discussion and/or written correspondence or agreements between the parties. This agreement may be amended or modified only with the mutual written consent of the parties. Neither this agreement nor any rights, benefits and obligations granted hereunder, shall be assignable or otherwise transferable.

9. Severability

If any provision herein becomes invalid, illegal or unenforceable under any law, the validity, legality and enforceability of the remaining provisions and this agreement shall not be affected or impaired.

10. Indemnity

The Vendor will indemnify the Bank against all actions, proceedings, claims, suits, damages and any other expenses for causes attributable to Vendor in connection with purchase of Hardware/software/goods under this contract. The total liability of the Vendor under the contract will not exceed the total cost of the project.

11. Dispute Resolution Mechanism

In the event of any controversy or dispute regarding the interpretation of any part of this agreement or any matter connected with, arising out of, or incidental to the arrangement incorporated in this agreement, the matter shall be referred to arbitration and the award passed in such arbitration shall be binding on the parties. The arbitral proceeding shall be governed by the provisions of Arbitration and Reconciliation Act 1996 and the place of arbitration shall be Kolkata.

12. Jurisdiction

The parties to this agreement shall submit to the jurisdiction of courts in Kolkata.

13. Governing Laws The provisions of this agreement shall be governed by the laws of India.

14. Authority to Execute the Contract Each person executing this Agreement warrants and represents that he or she has the authority to enter into this Agreement on behalf of the party whose name appears below their signature.

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RFP Ref. No.: HO/ DIT/HW/Core Server-Storage/2017-18/65 Date: 18.07.2017 In witness whereof, the parties hereto have set their hands through their authorized signatories. SIGNED : For and on behalf of BANK ………….. M/s .................

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ANNEXURE 18

Technical Documentation Details

Bidder has to provide Technical documentation Details (Manuals, Brochures, leaflets etc.) for all the servers/items as Annexure -18.

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ANNEXURE 19

Bidder’s Information

1. Bidder’s Name :

2. Constitution and year of establishment :

3. Registered Office/Corporate office Address :

4. Mailing Address :

5. Name and designations of the persons authorized to make commitments to the Bank :

6. Telephone, Fax, e-mail :

7. Name & Addresses of Directors/Promoters :

8. Description of business, service profile & Client profile :

10. Gross annual turnover of the bidder (Amt. in lac): (Not of the Group) –

Year 2013-14 -

Year 2014-15 –

Year 2015-16 –

11. Positive net-worth of the bidder (Amt. in lac): (Not of the Group) –

Year 2013-14 -

Year 2014-15 –

Year 2015-16 –

12. Details of assignments executed successfully by bidder at DC / DR/Near Site DR:

(Note – The documentary proof for above from relevant organizations are to be furnished)

13. Levels of Certification obtained:

14. Other information / details:

DECLARATION:

We hereby declare that the information submitted above is complete in all respects and true to the best of our knowledge. We understand that in case any discrepancy or inconsistency or incompleteness is found in the information submitted by us, our application is liable to be rejected.

Place :

Date: SEAL (Authorized Signatory)

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ANNEXURE 21 Pre-Bid Query Format

Sl. No

Section & Clause Ref. No. /

Appendix No. / Annexure No

Page No. RFP Text Query Response to Query

(to be left blank by the vendor)

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ANNEXURE 22 SELF DECLARATION – BLACKLISTING

To TheChief Manager (IT) Department of Information Technology Allahabad Bank, Head Office, 2, NetajiSubhash Road, Kolkata – 700 001, (W.B.) India Dear Sir,

Sub: Self Declaration – Blacklisting

Ref: Bid Document No. Dated: We hereby certify that, we have not been blacklisted/debarred by any Government Dept./ PSU / Banks for non-implementation / non delivery of the order / not providing support or any other reason currently. Signature of Authorized Official Name and Designation with Office Seal Place: Date:

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ANNEXURE -23

Authorization Letter Format (On Organization’s Letter Head)

To The Chief Manager (IT), Department of Information Technology Allahabad Bank, Head Office, 2, NetajiSubhash Road, Kolkata – 700 001, (W.B.) India Dear Sir,

Sub: Authorization Letter for attending the Pre-Bid Meeting.

Ref: Your RFP Ref. No: HO/ DIT/HW/ Core Server-Storage/2017-18/65 dated 18.07.2017 This has reference to your above RFP for Server and Storage. Mr. / Ms. ________________________________________ is hereby authorized to attend the Pre-Bid Meeting & to discuss with you on the subject RFP on behalf of our organization. The specimen signature is attested below: ______________________________ Specimen Signature of Mr. /Ms. --------------------------------------- -------------------------------------- Signature of Authorizing Authority Name & designation of Authorizing Authority

---------------------------------------- Name and designation of Attesting Authority

Place: Date:

Attested Photograph of the

Authorized Representative

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ANNEXURE -24 Undertaking – Document Correctness

This is to certify that the information furnished herein and as per the documents submitted (hard copy and soft copy) is true and accurate and nothing has been concealed or tampered with. We further certify that the contents of the soft copy are same as those provided in the hard copy. We have gone through all the conditions of RFP document and are liable to any punitive action for furnishing false information / documents. Dated this _____ day of ____________________ 201_ Signature (Company Seal) In the capacity of Duly authorized to sign bids for and on behalf of:

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ANNEXURE - 25

Undertaking – Legal We hereby declare that no inquiries or investigations have been threatened, commenced or pending against us or any other member of the consortium by any statutory or regulatory or investigative agencies or lending institutions. Dated this _____ day of ____________________ Signature (Company Seal) In the capacity of Duly authorized to sign bids for and on behalf of:

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ANNEXURE 26 Checklist of documents to be submitted

Sl No. Documents Submitted (Yes/No)

1. Covering letter in Company’s letter head duly signed by authorized signatory with name, title and seal (Copy of Power of attorney to be submitted).

2. Bid Form (Annexure-1)

3. Bid Security Form (Annexure-2)

4. Performance Statement Format (Annexure-3)

5. Credentials Letter from Organizations (Annexure-4)

6. Details of Office (Annexure-5)

7. Service support details (Annexure-6)

8. Bidder turnover and profits (Annexure-7)

9. Conformity Letter (Annexure-8)

10. Contract Form (Annexure-9)

11. Performance Security (Annexure-10)

12. Original Equipment Manufacturer (OEM) Declaration – Servers and SAN Storage (Annexure-11)

13. Deviation statement (Annexure-12)

14. Undertaking of Authenticity for supply of Servers, SAN Storage and services (Annexure-13)

15. Proforma of certificate for issue by the purchaser after successful commissioning of the supplied goods (Annexure-14)

16. Service support guarantee (Annexure-15& Annexure-15(A))

17. Eligibility Criteria Compliance (Annexure-16)

18. Non-Disclosure Agreement (Annexure-17)

19. Technical Documentation Details(Annexure-18)

20. Bidders Information (Annexure-19)

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21. Proposed team profile (Annexure-20)

22. Format of Pre-Bid Queries (Annexure-21)

23. Self Declaration– Blacklisting (Annexure -22)

24. Authorization Letter Format (to attend the Pre-Bid meeting) (Annexure-23)

To be submitted at the time of Pre-Bid meeting only

25. Document Correctness (Annexure- 24)

26. Undertaking – Legal (Annexure- 25)

27. Bill of Material (Schedule - A)

28. Minimum Technical Specifications (Schedule - B)

30. Year on Year Upgrade Path (Schedule - C) Not to be submitted

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Annexure-27: Reverse Auction process

General guidelines The detailed procedure and Business rules for the Reverse auction are as follows:

• The process of conducting the Reverse Auction will be done through M/s Antares Systems Limited.

• Only technically qualified/short listed bidders will be invited to participate in the Reverse auction process that will be conducted by an Auction company authorized by the Allahabad Bank. Specific rules for this particular event viz., date and time, start price, bid decrement value, duration of event etc. shall be informed by Allahabad Bank, well before the event to the participating short listed bidders.

• The bidders should furnish indicative prices for the project in their Indicative Commercial Bid (ICB) for finalizing the start bid amount for “Reverse auction”.

• The lowest Indicative commercial offer (total cost) or any price decided by Allahabad Bank will be taken as the starting bid of the Reverse Auction and Not for deciding the L-1 status. Bidders should note that the indicative commercial bid is considered for the purpose of conducting Reverse Auction process only.

• All participating bidders at the end of the Reverse Auction process shall be required to submit the break-up of their Final price (last bid price) again as detailed on the next day before 5 PM at Allahabad Bank, Head Office,2 NS Road, Kolkata -700001.

Please note that, failure or refusal to offer the services/goods at the price committed through Reverse Auction shall result in forfeiture of the Bid Security Deposit to Bank. This is not withstanding Allahabad Bank' right to take any other action deemed fit, including claiming damages & “Black Listing” the bidder from participating in future Tenders that would be floated by the Allahabad bank for a period found fit by the Allahabad bank.

• Allahabad bank reserve the right to reject any or all proposals. Similarly, they reserve the right NOT to include any bidder in the final short-list, if found or otherwise proved to have furnished wrong details / documents, at any point of time.

• The Indicative Commercial Bid should give all relevant price information and should not contradict the Technical Bid and masked Indicative commercial bid in any manner.

• The bidder shall indicate on the appropriate Price Schedule, specifying the unit price of the proposed service to be delivered.

• The bidders are advised in their own interest, to quote the best possible offer for each of the item offered at the time of preparing ICB itself. The Indicative Commercial Bid and the final Commercial Bid (Post Reverse Auction) shall be as per the format as mentioned in Annexure-5.

Reverse Auction Business Rules • The Allahabad Bank proposes to conduct procurement through Online E-Auction

subject to terms and conditions & schedule mentioned below: •THE URL: - www.tenderwizard.com/abbank • Usage of Digital signature is mandatory for participating through this portal.

• SCOPE OF AUCTION: Commercial Offer for the Empanelment of supply and maintenance of UPS systems.

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Online Auction Platform and Support Services will be provided by: M/s Antares Systems Limited

For queries on Auction item, eligibility criteria, EMD, etc.:

Contact Persons from Antares Systems Ltd: Contact Persons Mobile No.

Mr. Kushal 07686913157 Mr. Tousik 09674758724 E-mail:[email protected] Mr. Kumar Chandan 09674758720 E-mail: [email protected]

Terms & Conditions of the Online Reverse Auction: Definitions:

• Purchaser: - Purchaser referred herein, is the Allahabad Bank as defined in the Section 1.1 of the main RFP document.

• SERVICE PROVIDER: “Antares Systems Ltd” is an e-auction service provider appointed by the Allahabad Bank to facilitate virtual auction. “Antares Systems Ltd” will only facilitate online auction solution to process Allahabad bank’s procurement needs and are considered as third party not particularly interested in the item/s being purchased/sold on behalf of Allahabad bank.

• Bidder: – means the party or his authorized representative who has participated in the RF/ Tender Process/ Reverse Auction, Technically qualified, having valid Digital Certificate, and willing to complying with all the instructions, terms and conditions of RFP.

• All notices to the bidders shall be sent by E-mail, during the process of this auction by Allahabad Bank and /or by the e-Auction service provider.

• All such notices sent by email by Allahabad Bank as well as by e-Auction services provider shall, therefore, be deemed as valid notices. Hence bidders are required to indicate their own corporate email id.

• The bidders who are qualified for bidding prices of offered products (on the basis of evaluation of their technical offer) shall be required to participate in an electronic reverse auction process to submit their price quotations against the items covered by this tender within a limited time period on the date as announced by Allahabad Bank. Such bidders shall be allowed to participate in the reverse auction using their secured user id & password along with their digital signature to place their

Schedule of Program: On-Line Reverse Auction Date & Time

Date , Time of Auction Starting & Ending time inclusive of extension time to be informed to the shortlisted bidders by email/ on their given

Decrement Value To be informed to the shortlisted bidders well before the Reverse

Prior extension time (minutes) (if Required)

To be informed well before the Reverse Auction.

Number of Extensions (if Required) and Extension time (if Required)

To be informed well before the Reverse Auction.

Page 88 of 94




best bids during the auction period. The date & time for conducting the reverse auction will be duly communicated to qualified bidders in advance.

• Reverse auction is the simulation of the manual tendering process on the Internet. i.e., the eligible bidders/contractors can log on to the internet site specified by the Bank, using unique user Id & Password, which will be provided to them by the eReverse auction service provider appointed by Allahabad Bank and place their price bids on-line. The eligible bidders will be provided training by eReverse auction service provider on the methodology of submitting the bids online. Instead of a onetime best price bid, the bidders shall now be able to interact and react on the spot to the changing competitive bids, taking advantage of the intrinsic transparency in the whole process.

• During eReverse auction process the bidders can respond on the spot to the price trends and can offer their competitive bids. The logged in bidders will know the prevailing lowest bid at any given point of time but not the identity of the other bidders.

• The bidders can place their bids from any place for which they need is a desktop computer with a browser interface and good internet connectivity.

• Suggested system configuration for computers to be used for online bidding: • It is suggested that hardware and software of the following specification be

used by the bidders for bidding so as to enable them to have better connectivity. • Processor Pentium V and above PC/Laptop with USB Ports • Memory minimum 1 GB • Operating system

• Windows XP Professional • Windows 2000 Professional • Windows Vista Professional • Windows 7 Professional

• Browser: Internet explorer IE 6, 7 & 8 • UPS: Suitable UPS for uninterrupted power supply.

Allahabad Bank reserve their right not undertake any responsibility to procure any permission/license etc. in respect of the auction item, if it so desires.

Eligibility of Bidders to participate in Reverse Auction: • Bidders who are technically qualified in terms of the relative Terms & Conditions of

the RFP and accept the Business Rules, Terms & conditions of Reversion Auction and submit the undertaking and nomination form as per the prescribed format in Annexure-27, can only participate in Reverse Auction related to the procurement for which RFP is floated.

• Bidders not submitting the above undertaking or submitting with deviations / amendments thereto will be disqualified from further evaluation/ participation in the process of relevant procurement.

• Bidders should ensure that they have valid digital certificate class III (Mandatory for login and submit) well in advance to participate in the Reverse Auction. Bank and / or Service Provider will not be responsible in case Bidder could not participate in Reverse Auction due to non-availability of valid digital certificate.

• The bidders participating in Reverse Auction shall submit the following duly signed by the same Competent Authority who signs the offer documents in response to the RFP floated by Bank.

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• Undertaking letter for acceptance of Business Rules for Online Reverse Auction and Letter of Authority authorizing the name/s of official/s to take part in Reverse Auction as per the Annexure 19 (Compliance Statement and Nomination to participate in Reverse Auction)

• Agreement between Service Provider and Bidder. This format will be given by the service provider prior to announcement of Reverse Auction. (???)

Reverse Auction Schedule: • The date & time of commencement of Reverse Auction, its duration shall be

communicated to the eligible Bidders at least a week prior to the Reverse Auction date.

• Bank reserves the right to postpone / change / cancel the Reverse Auction even after its communication to Bidders without assigning any reasons therefore.

• Tentative Duration ::: Reverse Auction will be for a period of one hour. If a Bidder places a bid price in last 10 minutes of closing of the Reverse auction, the auction period shall get extended automatically for another 10 minutes. Maximum 3 extensions each of 10 minutes will be allowed after auction period of 1 hour i.e. entire process can last maximum for 1 ½ hour only. In case there is no bid price in the last 10 minutes of closing of Reverse Auction, the auction shall get closed automatically without any extension.

• The time period of Reverse Auction & Maximum number of its extensions & time are subject to change and will be advised to eligible Bidders before the start of the Reverse Auction event.

• During the Reverse Auction, if no bid is received within the specified time, the Bank, at its discretion, may decide to revise Start price / scrap the reverse auction process / proceed with conventional mode of tendering.

Bidding Currency: • Bidding will be conducted in Indian Rupees (INR).

Total Cost of Ownership: • TCO refers to aggregate amounts payable by the Bank for transfer of ownership. • The TCO shall encompass but not limited to following:

a) Cost of the equipment /products. b) Annual Maintenance Charges.

• The TCO for the project will be defined by the concerned department in the RFP/Bid Document.

• The L1 bidder is arrived at based on the lowest TCO in reverse auction • Bank will pay the TCO price to the bidder as per the payment terms defined in

RFP/Bid Document Start Price:

• Bidder needs to give their indicative sealed commercial Bid to the Bank. • Bank shall determine the Start Price for Reverse Auction –

• on its own and / or • Based on the indicative price information of Total Cost of Ownership

(TCO) called for separately from each Bidder during conclusion of Technical Evaluation or at appropriate time before commencement of Reverse Auction.

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• The start price of an item in online reverse auction is open to all the participating bidders.

Bidders are required to start bidding after announcement of Start Price and decrement amount. Any bidder can start bidding, in the online reverse auction, from the decrement price. Please note that the first online bid that comes in the system during the online reverse auction cannot be equal to the auction's start price, and lesser than the auction's start price by one decrement, or lesser than the auction's start price by multiples of decrement. The subsequent bid that comes in to outbid the L1 rate will have to be lesser than the L1 rate by one decrement value or in multiples of the decrement value.

Decremental Bid Value: • The bid decrement value will be specified by Bank before the start of Reverse Auction event.

It can be a fixed amount. • Bidder is required to quote his bid price only at a specified decremented value. • Bidder need not quote bid price at immediate next available lower level, but it can

be even at 2 / 3 / 4 ……….level of next available lower level Reverse Auction will be conducted on a specific web portal meant for this purpose with the help of the Service Provider identified by the Bank.

• Service Provider will make all necessary arrangement for fair and transparent conduct of Reverse Auction like hosting the web portal, imparting training to eligible Bidders etc., and finally conduct of Reverse Auction.

• Bidders will be participating in Reverse Auction event from their own office / place of their choice. Internet connectivity and other paraphernalia requirements shall have to be ensured by Bidder themselves.

• In the event of failure of their internet connectivity (due to any reason whatsoever it may be) the service provider or bank is not responsible.

• In order to ward-off such contingent situation, • Bidders are advised to make all the necessary arrangements / alternatives

such as back –up power supply, whatever required so that they are able to circumvent such situation and still be able to participate in the reverse auction successfully.

• However, the vendors are requested to not to wait till the last moment to quote their bids to avoid any such complex situations.

• Failure of power at the premises of vendors during the Reverse auction cannot be the cause for not participating in the reverse auction.

• On account of this the time for the auction cannot be extended and BANK is not responsible for such eventualities.

• Bank and / or Service Provider will not have any liability to Bidders for any interruption or delay in access to site of Reverse Auction irrespective of the cause.

• For making the process of Reverse Auction and its result legally binding on the participating Bidders, Service Provider will enter into an agreement with each Bidder, before the start of Reverse Auction event. Without this Bidder will not be eligible to participate in the event. The format of the agreement is as per the _________.(???)

Page 91 of 94


• Neither the Bank nor service provider / auctioneer is responsible for consequential damages such as no power supply, system problem, inability to use the system, loss of electronic information, power interruptions, UPS failure, or any force majeure etc.

TRANSPARENCY IN BIDS • All bidders will be able to view during the auction time the current lowest price in portal.

Bidder shall be able to view not only the lowest bid but also the last bid made by him at any point of time during the auction time.

MASKING OF NAMES • Bidder will be able to view the following on their screen along with the necessary fields in

Reverse Auction: • Opening/ Starting Price for the auction • Leading / Lowest Bid Price in Auction (only total price) • Last Bid Price placed by the respective Bidder. • Item Description • Time Left for auction

• Names of bidders/ vendors shall be anonymously masked in the Reverse Auction process.

• After completion of Reverse Auction, the service provider / auctioneer shall submit a report to the Bank with all details of bid and the original names of the bidders and also the L1 bidder with his / their original names.

Finalization of the Successful Bidder • At the end of Reverse Auction event Service Provider will provide the Bank, all

necessary details of the bid prices and reports of Reverse Auction. • Upon receipt of above information from Service Provider, Bank will evaluate the

same and will decide upon the winner i.e. Successful Bidder. Bank’s decision on award of Contract shall be final and binding on all the Bidders.

• After the completion of the Auction event, all the Bidders have to submit the Price Breakup as per the RFP immediately to the Bank and to the Service provider for further proceedings.

• Any variation between the on-line Reverse Auction bid price and signed document received will be considered as sabotaging the tender process and will invite disqualification of Bidder/vendor to conduct business with Bank as per prevailing procedure.

• Successful Bidder has to give break-up of his last/lowest bid price as per Bill of Material at the end of Reverse auction event within 24 working hours without fail.

• Successful Bidder is bound to supply at their final bid price of Reverse Auction. In case of back out or not supply as per the rates quoted, Bank will take appropriate action against such Bidder and / or forfeit the Bid Security amount, debar him from participating in future Tenders/ Auctions

• In case Bank decides not to go for Reverse Auction related to the procurement for which RFP is floated and price bids if any already submitted and available with Bank shall be opened as per Banks standard practice.

Bidder’s Obligation:

Page 92 of 94


• Bidder shall not involve himself or any of his representatives in Price manipulation of any kind directly or indirectly with other suppliers / Bidders at any point of time. If any such practice comes to the notice, Bank shall disqualify the vendor / bidders concerned from the reverse auction process.

• Bidder shall not divulge either his Bid details or any other details of Bank to any other party without written permission from the Bank.

Change in Business Rules, Terms & Conditions of Reverse Auction • Any change in the Business Rules as may become emergent and based on the

experience gained shall be made only by a Committee consisting of Senior Executives of Bank.

• Bank reserves the right to modify / withdraw any of the Business rules, Terms & conditions of Reverse Auction at any point of time.

• Modifications of Business rules, Terms & conditions of Reverse Auction will be made available on website immediately.

• Modifications made during the running of Reverse Auction event will be informed to participating Bidders immediately.

Issue Resolution during the Reverse Auction Process: • Bidders part icipat ing in the Reverse Auction process, if facing any issue can

contact the service provider M/s Antraes, at the contact details mentioned above. • If the issue remains unresolved, then the bidder can contact Chief Manager-IT at

DIT.

Errors and Omissions • On any issue or area of material concern respecting Reverse Auction not

specifically dealt with in these Business Rules, the decision of the bank shall be final and binding on all concerned.

Page 93 of 94


Annexure 28:

Compliance Statement and Nomination to participate in Reverse Auction (To be submitted by all the bidders)

To Date: ---------- The DGM Allahabad Bank, Head Office, 2 NS Road Kolkata – 700 001, India

DECLARATION

1 We ………………………….. (Name of the company) hereby confirm having Submitted our bid for participating in Banks’s RFP Ref. No. HO/DIT/HW/Core Server-Storage/2017-18/65 dated 18.07.2017: for……………………………………………………………………………for Allahabad Bank

2 We confirm having read and understood the terms and conditions of the RFP as well as the Procedures relating to the process.

3 We hereby undertake and agree to abide by all the terms and conditions stipulated by Allahabad Bank in the RFP document including all annexes and the Procedure for Reverse Auction.

4 We shall participate in the on-line auction conducted by M/s. Antares System Ltd (or any other auction service provider advised by the Bank) and submit our commercial bid. In doing so, we shall abide by the procedures prescribed for online auction by the auction company.

5 We, hereby confirm that we will honor the Bids placed by us during the auction process, failing which the EMD will be forfeited by the Bank and we shall be liable for any other consequential action that may be taken by the Bank including any debarment from participation in future procurement by the Bank.

6 We confirm having nominated our representative (Shri /Smt /Ms………………………… designated as………………………of our company to participate in the Reverse auction on behalf of the company. We undertake that the company shall be bound by the actions made by him during the Reverse Auction process and thereafter.

7 We undertake to submit the confirmation of last bid price by us to the Auction Company /Bank within 24 working hours of the completion of event and any other specific requirement indicated in the RFP.

Signature with company seal Name- Company ‘Organization – Designation in the Company/ Organization – Address of Company/ ‘Organization’ Date: Name of Authorized Representative- Designation of Authorized Representative: Signature of Authorized Representative

Page 94 of 94

SCHEDULE A- BILL OF MATERIAL

SN Cost Head Description Amount in Rs.

1 Capex- DC (A)

2 Capex- DR (B)

3 AMC Charges- DC (C )

4 AMC Charges - DR (D)

5 FM/ATS Charges - DC (E)

6 Total (A+B+C+D+E)

Note:

The above cost should be inclusive of all the taxes except Sales Tax/VAT, Service Tax, Entry Tax/Octroi which will be paid by the Bank on production of relevant bills/documents

RFP Ref No.: HO/DIT/HW/Core Server-Storage/2017-18/65 dated 18.07.2017

Item Particular Specifications

DC QuantityYear One

(With Total Storage

Capacityfor SAN)(A1)

Unit Cost(Exclusive of

Taxes)(B1)

Total Cost(Exclusive of

Taxes)(A1)X(B1)=D1

DC QuantityYear Two

(With Total Storage



Taxes)(B2)


Taxes)(A2)X(B2)=D2

DC QuantityYear Three (With Total

Storage Capacityfor SAN)(A3)


Taxes)(B3)


Taxes)(A3)X(B3)=D3

DC QuantityYear Four (With

Total Storage Capacityfor

SAN)(A4)


Taxes)(B4)


Taxes)(A4)X(B4)=D4

DC QuantityYear Five

(With Total Storage


Unit Cost(Exclusive of Taxes)

(B5)


Taxes)(A5)X(B5)=D5

Total Amount(INR)

(D1+D2+D3+D4+D5+E)

1

RISC:IBM Power E850 (8408 Model E8E) having 16 core 3.72GHz Power 8 processor with SWMA and PowerVM. 128GB RAM,8x 8 GBPS Fibre Port, 8 x 600 GB SAS HDD .Cost should include licenses for Operating System for the box & the virtual server / LPAR.

As per the enclosed Technical Specifications in Schedule B.

4 0 0 0 0

2 External SAN Storage DS-8800 (For 4.2 TB, 31.2 TB and 7 TB) (In annual batches as mentioned in Schedule-C)


3 (20 TB) Addition to 3 (4.51 TB)

Addition to 3 (5 TB)

Addition to 3 (6.1 TB)

Addition to 3 SAN

Storage(7.51 TB)

3 Rack 42 UAs per the enclosed Technical Specifications in Schedule B.

1 0 0 0 0

4Mail Messaging Licenses (IBM Lotus Notes - Email ) - support upgrades for 21 months (In three batches of 7 months).*

NA 250 250 0 0 0

5Antivirus Licenses (End Point Protection) for desktops (Symantec) - support upgrades for 21 months (In three batches of 7 months)*

NA 250 250 0 0 0

6 Any addition line item (if bidder feels necessary)

7 SUM TOTAL 0Note:

Tax column should include all the taxes currently applicable except Sales Tax/VAT, Service Tax, Entry Tax/Octroi which shall be paid on actual.

AIX license # denotes that bidder needs to analyze and identify adequate licensing requirement to be factored for five years keeping following in mind:1. Current environment licenses available with the Bank2. Date of End of Support and End of life of license during contract tenure

Any items factored as gradual upgrade should have a supporting sheet mentioning year on year upgrade

* Optional Items

CAPEX - DC

Year 5Year 1 Year 2 Year 3 Year 4

Item Particular Specifications

DR QuantityYear One

(With Total Storage



Taxes)(B1)


Taxes)(A1)X(B1)=D1

DR QuantityYear Two

(With Total Storage



Taxes)(B2)


Taxes)(A2)X(B2)=D2

DR QuantityYear Three (A3)

(With Total Storage

Capacityfor SAN)


Taxes)(B3)


Taxes)(A3)X(B3)=D3

DR QuantityYear Four

(A4)(With Total

Storage Capacityfor

SAN)


Taxes)(B4)


Taxes)(A4)X(B4)=D4

DR QuantityYear Five

(A5) (With Total

Storage Capacityfor SAN)


Taxes)(B5)


Taxes)(A5)X(B5)=D5

Total Amount(INR)

(D1+D2+D3+D4+D5+E)

1

RISC:IBM Power E850 (8408 Model E8E) having 16 core 3.72GHz Power 8 processor with SWMA and PowerVM. 128GB RAM,8x 8 GBPS Fibre Port, 8 x 600 GB SAS HDD .Cost should include licenses for Operating System for the box & the virtual server / LPAR


0 0 0 0

2 External SAN Storage DS-8800 (For 4.2 TB and 7 TB) (In annual batches as mentioned in Schedule-C)


2 (5 TB) Additional 2 (1.15 TB)

Addition to2 (1.4 TB)



3 Rack 42 UAs per the enclosed Technical Specifications in Schedule B.

0 0 0 0 0

4 Any addition line item (if bidder feels necessary)

5 SUM TOTAL 0Note:

Tax column should include all the taxes currently applicable except Sales Tax/VAT, Service Tax, Entry Tax/Octroi which shall be paid on actual.

AIX license # denotes that bidder needs to analyze and identify adequate licensing requirement to be factored for five years keeping following in mind:1. Current environment licenses available with the Bank2. Date of End of Support and End of life of license during contract tenure

Any items factored as gradual upgrade should have a supporting sheet mentioning year on year upgrade

* Optional Items

CAPEX - DR

Year 1 Year 2 Year 3 Year 4 Year 5

S. No. Item Particular Specifications DC QTY Total For DC DR QTY Total for DR

Hardware / Software / Licenses Rate (INR)Total

Amount (INR)

Rate (INR)

Total Amount (INR) Rate (INR)

Total Amount

(INR)

Rate (INR)

Total Amount (INR) Amount

1

RISC:IBM Power E850 (8408 Model E8E) having 16 core 3.72GHz Power 8 processor with SWMA and PowerVM. 128GB RAM,8x 8 GBPS Fibre Port, 8 x 600 GB SAS HDD .Cost should include licenses for Operating System for the box & the virtual server / LPAR.


4 0 3 0 0

2External SAN Storage 1 (For 42.4 TB usable @ DC and 11.2 TB usable @ DR) (To be provided as per theYear on Year Growth Path provided in Schedule-C)


3 0 2 0 0

3 Rack 42 U (1 @ DC and 1 @ DR)


1 0 1

SUM TOTAL 0 0 0 0Note:

Tax column should include all the taxes currently applicable except GST, Entry Tax/Octroi which shall be paid on actual.

AMC for DC AND DR

Year 4 (AMC for DC) Year 5 (AMC for DR)Year 4 (AMC for DR)Year 5 (AMC for DC)

S. No. Item Particular Specifications Total

Hardware / Software / Licenses Annual Rate (INR)

Total Amount (INR)

Annual Rate (INR)

Total Amount

(INR)

Annual Rate (INR)

Total Amount

(INR)

Annual Rate

(INR)

Total Amount(INR)

Annual Rate (INR)

Total Amount

(INR)Amount

1

Facility Management services at DC for the RISC based Servers

IBM Power E850 (8408 Model E8E) and the

Extended SAN storage DS-8800.)

As per the enclosed Technical

Specifications in Schedule B.

SUM TOTAL 0 0 0Note:

Tax column should include all the taxes currently applicable

except GST and Entry Tax/Octroi which shall

be paid on actual.

FM at DC

Year 3 (FM/ATS for DC) Year 4 (FM/ATS for DC) Year 5 (FM/ATS for DC)Year 1 (FM/ATS for DC) Year 2 (FM/ATS for DC)

Sl. No. Component Specifications Bidder's Offer Complied (Yes/No)

1 Make & Model: IBM E-850 8408 Model E8E2 Clock Speed - 3.72 Ghtz

3 Cache -

The system must be configured with a minimum of 512 KB L2 cache and 8 MB L3

cache per core. Over and above the minimum cache the vendor should offer the processor with highest cache in the offered

configuration.

4 Minimum Cores - 165 RAM (TB) - DDR3 SDRAM 128

6

Internal HDD - Min 8 x 600 GB or Higher @10k rpm or Higher Hot pluggable and scalable to 8 Hot

pluggable/ Swappable drives.

7Ethernet adaptors/Ports 1 Gbps Ethernet Ports (3 nos of quad port

Adapters)

8Fiber Channel Adapter/Ports 8 Gbps Fibre Ports (4 nos of Dual port HBA

cards)9 Architecture RISC

10 Operating System and Software support - Mandatory

11 I/O Max SlotMin 11 PCIe GEN3 hot plug slots scalable to

16 PCI hot plug slots.12 Rack Units 42U13 Internal Disk Type SAS SFF-3

14Dynamic LPAR and micro partitioning software Mandatory

15

Monitoring / Management / Audit and Backup / Storage capalitity to be

adequately factored for the supplied RISC P-Series servers (To be integrated with existing EMS tool of the Bank, as per specifications to be shared with the

succesful bidder, on the existing hardware infrastructure)

Mandatory

1. IBM P-Series RISC based Servers Schedule -B (Minimum Technical Specifications)

Sl. No. Components Specifications Bidder's Offer Complied (Yes/No)1 Make and Model IBM DS-8800

i) The array should have at least 2 nos. of SAN controllers in active-active mode for better performance and redundancy.

iI) The back-end architecture should be based on SAS II (@6Gbps) technology or higher

3 Host/Back-end Interface The Dual SAN Controllers should support FC for Front-end host connectivity. Each SAN controller should have at least 8x8 Gbps FC ports and SAS port for backend port to disk connectivity. The storage array should support FC/ FCoE/ iSCSIThe array should support inter-mixing of dual ported SSD, SAS and NL SAS. The drive interface should be 6Gbps. The proposed storage array should support at least 500 disk drives and should be capable of scaling high without changing the controllers.The array should be sized to provide a minimum of 40000 IO's on day 1 and scale to 100000 IO's. The IO size to be considered in 8KB in 70:30 Read / write ratio.The benchmarks to support IOPS no should be publically available.i) The storage should have a minimum of 32 GB DRAM cache per SAN controller, i.e. at least 64 GB DRAM Cache across dual controller and scalable to at least 128GB DRAM cache across dual controllers.ii) Cache should be mirrored across controllers for high availability without using host portsiii) The array must have complete cache protection mechanism either by de-staging data to disk or providing complete cache data protection with battery backup for up to 72 hours or any equivalent mechanism to safe guard the data.

6 Protocol support The array should support Block level protocols FC/ FCoE/ iSCSI on dedicated pair of SAN controllers.

7 Storage Capacity 1. 15 TB SSD usbale storage space in RAID 6 +1 hot spare(minimum upgradable 5 TB year on year as per capacity sizing)2. 15 TB usbale storage space in RAID 6 + 1 hot spare of "10K RPM SAS" or "SSD"(minimum upgradable 5 TB year on year as per capacity sizing)3. Adequate capacity sizing for mounting of virtualization solution on the storage4. Should have a support till 120 TB of usable storage space. (Can be with single enclosure and multiple enclosure as per the solution and sizing proposed by the bidder)

8 Redundancy The storage array should be configured in a No Single Point of failure including Storage Controller card, Cache memory, Power supply and cooling fans with power cords, etc.

9 OS support The storage array should support industryleading Operating System platforms &clustering including: Latest generation of Windows Server, Redhat etc.

10 Global Hot Spare Disks The storage array should support Global Hot Spare (HS) Disks. A minimum of one global hot spare per 30 disks should be supplied and configured. These should be of the same type as used for the capacity requirements.

11 Automated Storage Tiering The storage array systems must natively provide automated Sub- LUN tiering of data(if applicable) within the Storage to achieve improved performance and lower Total cost of Ownership. The Storage should have auto tiering (if applicable) between available three tiers. If additional software is required, the same needs to be provided for full SAN capacity. It should also support policy based movement of Data between different tier for volumes.

12 LUN Migration The storage array should support migration of LUN between dissimilar RAID Group type and dissimilar disk types. Necessary software & licenses has to be provided along with the storage offered.

13 Storage-based LUN Masking The storage array must support storage-based hardware LUN masking for highest security. It should not be host-based or switch-based. Storage array must support LUN masking or selective storage visibility for different hosts or clusters.

14 On-line RAID Group Expansion The storage array must support RAID 5,6,10 or equivalent

2. SAN Storage

2 Storage Architecture

4 Disk drive support

5 Storage cache

15 End-to-End Data Protection i) Data Scrubbing capability or equivalent capability to ensure end to end data protection.The storage array should provide end-to-end data protection, parity checking and background disk scrubbing. The system should have technologies to support features to ensure end to end checksum and data availability.ii) The storage should support AES-256 Bit Encryption for disks.

16 Snapshot and Full Copy/CloneFunctionality

The array should support controller-based functionality for pointer based snap copies as well as full physical copies. The pointer based snap copies should require minimal space for creation of snapshot. The full physical copymay require a target LUN of same size. as source. The full copy should supportincremental updates (delta re-svnch), The full copy and pointer based snap shots must be an independently usable LUN that allows parallel processing without impacting the performance of the production LUN.

i) The storage array should support both Sync and Async mode data replication at the storage controller level.Ii) The storage array' must have the capability to do array based remote replication using FCIP or IP technology

18 Virtual/Thin Provisioning The storage array should be provided with virtual/Thin provisioning for proposed storage capacity.

19 Storage Management i) Storage Management Software should be provided with simple to use Browser based interface and CLI.ii) The storage management software should provide continuous monitoring; performance analysis of individual components. The storage management software should allow performance tuning. If licensed separately, the vendor needs to provide the necessary licenses for full capacity.

20 Software /Firmware Should Support online firmware upgrade of firmware, etc. without a need for downtime.

21 Virtualization Integration The Storage should be fully certified for all supported protocols to virtualized application environments. The storage OEM should provide a plug-in that integrates with the virtualized OS for storage configuration view and provisioning using a single console. The management interface (GUI) of the storage array should be virtualization aware.The GUI should provide end-to-end virtual-to-physical mapping of physical storage and Servers using a single console. The storage array should support and integrate"with virtualized OS for offloading storage elated functions from server to storage system.

22 Virtual / Thin Provision The storage array should be provided with virtual/Thin provisioning for proposed storage capacity.

23 Mulit-routing path The storage solution should be capable of providing multi- pathing software with failover and load-balancing functionality for the virtuallsed OS, like Vmware, MS Hyper V, Citrix, Oracle etc..

17 Mirroring /Replication

Sl. No. Component Specifications Bidder'sOffer

Complied (Yes/No)

Bank's Comments

1 Make & Model:Please mention make and model

with part no.

2 Width (In Inches)- EIA Dtandard 19'' Rack Rails

3 External Width (In Inches) - 23.6"" - 600 millimeter

4 Height (In Inches) - 78.74''5 Depth (In Inches) - 23.6"

3. Rack 42U

CBS Application Server

Details Year-1 Year-2 Year-3 Year-4 Year-5Final Server

ConfigurationCores (3.72 GHz POWER8 processor) 16 0 0 0 0 16Memory in GB (DDR 3) 128 - - - - 1288 Gbps Fibre Ports (4 nos of Dual port HBA cards) 8 - - - - 81 Gbps Ethernet Ports (3 nos of quad port Adapters) 12 - - - - 12600GB 10K rpm SAS SFF-3 Internal HDD's 8 - - - - 8External Storage in GB (Usable) 2000 400 500 600 700 4200

CBS Application Server



MIS Server


ConfigurationCores (3.72 GHz POWER8 processor) 16 0 0 0 0 16Memory in GB (DDR 3) 128 - - - - 1288 Gbps Fibre Ports (4 nos of Dual port HBA cards) 8 - - - - 81 Gbps Ethernet Ports (3 nos of quad port Adapters) 12 - - - - 12600GB 10K rpm SAS SFF-3 Internal HDD's 8 - - - - 8External Storage in GB (Usable) for MIS Database 15000 3000 3600 4400 5200 31200

Y-O-Y upgrade

DCY-O-Y upgrade

DRY-O-Y upgrade

DC

Schedule C- YOY Upgrade

IB AND GST Server



IB AND GST Server



S. No. Item ParticularDC

Quantity Required

Year 1 Year 2

1

Mail Messaging Licenses (IBM Lotus Notes - Email ) - support upgrades for 24 months

500 250 250

2

Antivirus Licenses (End Point Protection) for desktops (Symantec) - support upgrades for 21 months (In three batches of 7 months)* 500 250 250

* - Optional Items

Y-O-Y upgrade

DCY-O-Y upgrade

DR