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Page 1 of 104 IDBI BANK Ltd. Request for Proposal (RFP) Appointment of Vendor for Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch _____________________________________________ ________ FOR IDBI BANK LIMITED IDBI BANK LIMITED, Central Processing Unit, Andheri (E), Mumbai - 400093 Tender Notice Ref No. 1/2015 for Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards IDBI Bank Limited [IDBI Bank] invites sealed Bids (Technical and Financial) from Card Personalization Service Providers or Third Party Service Providers for end-to-end solution for Debit Card processing (Issuance) having proven expertise & competence in the field as mentioned in the Scope of Work [hereinafter referred to as “Service Providers/Bidders/Vendor”]

Request for Proposal - IDBI Bank · 24. Annexure - 16 : Details of procurement & personalization of EMV plastic with Magstripe 94 25. Annexure – 17 : Details of procurement and

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Page 1: Request for Proposal - IDBI Bank · 24. Annexure - 16 : Details of procurement & personalization of EMV plastic with Magstripe 94 25. Annexure – 17 : Details of procurement and

Page 1 of 104

IDBI BANK Ltd.

Request for Proposal (RFP)

Appointment of Vendor for Supply, Printing and Personalization of EMV Contact Card with

MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch

_____________________________________________________

FOR IDBI BANK LIMITED

IDBI BANK LIMITED, Central Processing Unit,

Andheri (E), Mumbai - 400093 Tender Notice Ref No. 1/2015 for

Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards

IDBI Bank Limited [IDBI Bank] invites sealed Bids (Technical and Financial) from Card Personalization Service Providers or Third Party Service Providers for end-to-end

solution for Debit Card processing (Issuance) having proven expertise & competence in the field as mentioned in the Scope of Work [hereinafter referred to as “Service

Providers/Bidders/Vendor”]

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IDBI BANK Ltd.

Table of Contents

Sr.No.

Topic Page

1. Document Control Sheet 3 2. Disclaimer 4 3. Section-1 : Introduction 6 4. Section-2 : Invitation for Bids 14 5. Section-3 : Instructions to Bidders 17 6. Section-4 : Terms & Conditions 35 7. Section-5 : Meaning of Terms and Conditions used in the RFP 41 8. Section-6 : Bidder Information 61 9. Annexure - 1 : Content and Format of Technical Bid 62 10. Annexure - 2 : Format for cover letter 64 11. Annexure - 3 : Acceptance Certificate 66 12. Annexure - 4 : Format of Power of Attorney for signing of bid 67 13. Annexure - 5 : Undertaking 69 14. Annexure - 6 : Contract form 70 15. Annexure - 7 : Performance Security form 73 16. Annexure - 8 : Deed of Indemnity 78 17. Annexure - 9 : Non Disclosure Agreement 82 18. Annexure - 10 : Price Schedule Format 86 19. Annexure - 11 : Format for unconditional acceptance of Terms & Conditions of the

RFP 87

20. Annexure - 12 : Bank Details 88 21. Annexure - 13 : Details of EMV Card plastic Procurement/

Manufacturing/Personalization work and approximate quantities 89

22. Annexure - 14 : Details of procurement of Magstripe Card (Prepaid & International)

91

23. Annexure - 15 : Details of procurement & personalization of Magstripe Card (Domestic)

93

24. Annexure - 16 : Details of procurement & personalization of EMV plastic with Magstripe

94

25. Annexure – 17 : Details of procurement and Personalization of Non-Magstripe Card

95

26. Annexure - 18 : Details of Stationery/Collaterals to be printed 96 27. Annexure - 19 : Format for Raising Pre-Bid Clarifications 104

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IDBI BANK Ltd.

Document Control Sheet

Name of the Company IDBI Bank Limited RFP Reference No 1/2015 Cost of the Bid Document Rs.10,000/- (Rupees Ten Thousand Only) in the form of

Demand Draft / Bankers Cheque from a scheduled bank in favor of “IDBI Bank Limited” , payable at Mumbai only to be submitted along with the Bid.

Earnest Money Deposit (EMD)

A Bid Security of Rs. 15,00,000/- (Rupees Fifteen Lakhs Only) by way of demand draft or pay order in favour of “ IDBI Bank Limited” payable at Mumbai only to be submitted along with the Bid.

Date of issue of RFP 19-FEB-2015 Date 27-FEB-2015 Last date for receipt of pre-

bid queries Time 15:00 hours

Date 4-MAR-2015 Pre-Bid Meeting

Time 11:00 hours

Corrigendum/Response to pre-bid queries

Date 6-MAR-2015

Date 16-MAR-2015 Last Date and Time for Receipt of Bids Time 15:00 hours

Date 16-MAR-2015 Schedule for Opening of Technical Bids Time 15:00 hours

Place of Opening of Bids IDBI Bank Ltd., Conference Room, Sarju House, 6th floor, Opp. ESIC, MIDC, Andheri(E), Mumbai

Address for Communication Debit Card Operations, CPU IDBI Bank Ltd., Sarju House, Plot No.90, 7th Street, MIDC,

Andheri (East), Mumbai-400093.

Tel. No. : 022- 66700529/528 Email : [email protected] ; [email protected]

Presentation Venue IDBI Bank Ltd., Conference Room, Sarju House, 6th floor, Opp. ESIC, MIDC, Andheri(E), Mumbai

Note: (i) This tender document is not transferable. (ii) If a holiday is declared on the dates mentioned above, the bids shall be received / opened on the next working day at the same time specified above and at the same venue unless communicated otherwise. (iii) This tender document has 104 pages.

IDBI Bank Ltd.

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IDBI BANK Ltd.

Disclaimer The information contained in this Request for Proposal (RFP) document or information provided subsequently to the bidder(s) or applicants whether verbally or in documentary form, by or on behalf of IDBI Bank Limited (IDBI Bank/Bank), is provided to the bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions, subject to which such information is provided. This RFP document is not an agreement and is neither an offer nor an invitation to offer by IDBI Bank. This RFP is to invite proposals from applicants who are qualified to submit the bids (“Bidders”). The purpose of this RFP is to provide the Bidder(s) with information and to assist them in formulation of their proposals (Bids). This RFP does not claim to contain all the information, which each Bidder may require. Each Bidder should, at its own costs without any right to claim reimbursement, conduct its own investigations, analysis and should check the accuracy, reliability and completeness of the information in this RFP and wherever felt necessary obtain independent advice. IDBI Bank makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. IDBI Bank may in its absolute discretion, but without being under any obligation to do so and without prejudice to its rights, update, amend or supplement the information in this RFP. IDBI Bank reserves the sole right to amend / modify the RFP Document and/or to include any addendum/corrigendum to this RFP. The Bidders shall not claim as a right for requiring IDBI Bank to do the aforesaid. The amendments/addendum/corrigendum made to this RFP shall be hosted on the Bank’s website only and all such amendments shall be binding on all prospective Bidders. The information contained in this RFP document is selective and is subject to update, expansion, revision and amendment. IDBI Bank does not undertake to provide any Bidder with access to any additional information or to update the information in this RFP document or to correct any inaccuracies if any therein, which may become apparent. IDBI Bank reserves the right of discretion to change, modify, add to or alter any or all of the provisions of this RFP and/or the bidding process, without assigning any reasons whatsoever. Such change will be intimated or made accessible to all Bidders or can be accessed in website of IDBI Bank. Any information contained in this RFP document will be superseded by any later written information on the same subject made available/accessible to Bidder(s) by IDBI Bank. Information provided in this RFP is on a wide range of matters, some of which may depend upon interpretation of law. The information given is not intended to be an exhaustive account

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IDBI BANK Ltd.

of statutory requirements and should not be regarded as a complete or authoritative statement of law. IDBI Bank does not own any responsibility for the accuracy or otherwise for any interpretation or opinion on law expressed herein. Further, IDBI Bank also does not accept liability of any nature whether resulting from negligence or otherwise howsoever caused arising from reliance of any Bidder upon the statements contained in this RFP. IDBI Bank reserves the right to reject any or all the expression of interest /proposals /Bids received in response to this RFP at any stage without assigning any reason whatsoever and without being liable for any loss/injury that Bidder might suffer due to such reason. The decision of IDBI Bank shall be final, conclusive and binding on all the Bidders/parties directly or indirectly connected with the bidding process.

Bids not satisfying the procedure prescribed in the tender document will be treated as invalid and rejected summarily.

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IDBI BANK Ltd.

SECTION 1

INTRODUCTION

IDBI Bank is a company incorporated and registered under the Companies Act, 1956 (1 of 1956) and a banking company under section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949). IDBI Bank is also a scheduled bank as notified by the Reserve Bank of India (RBI) under the Reserve Bank of India Act, 1934 and has been categorized under a new sub group "other public sector bank". As on January 31, 2015, IDBI Bank has a network of approximately 1642 branches and approximately 2900 ATMs across the country.

1. Overview

1.1 REASON FOR FLOATING RFP: 1.1.1 IDBI Bank Limited [IDBI Bank] invites sealed bids (Technical and Financial) from

Card Personalization Service Providers or Third Party Service Providers for end-to-end solution for Debit Card processing (Issuance) having proven expertise & competence in the field as mentioned in the Scope of Work, [hereinafter referred to as “Service Providers/Bidders”] for the below mentioned activities :

i. procurement of EMV card plastic with MagStripe and non-EMV Magstripe card plastic, EMV data creation, Personalization of EMV Contact Card with MagStripe and non-EMV Magstripe cards for items given at Annexure 13(B).

ii. Procurement of non-Magstripe card plastic and personalization of these cards which will provided as identification cards to our Preferred & Royal customers.

iii. procurement/printing of variant wise collateral/stationery for items given at Annexure 18 and carry out variable matter printing for mailers and other collaterals; insertion of physical items mentioned above in the envelopes, sealing of envelopes and arranging for the secured delivery of the envelopes on daily basis through courier agencies/Speed Post by way of direct dispatch to customer’s mailing address(domestic or overseas) and/or branches located pan India or overseas locations or at Debit Card Operations Department presently located at Central Processing Unit, IDBI Bank Ltd., 5th floor, Sarju House, Plot No. 90, Street No. 7, MIDC, Andheri (East), Mumbai [hereinafter referred to as Location of Delivery(LOD)] as per instructions provided and as per stipulated delivery deadlines. The LOD may be situated at any other location in Mumbai. Cost of dispatch to overseas locations will be paid by the Bank for the actual cost.

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IDBI BANK Ltd.

iv. The facilities for the above activities should be set up either at service provider’s premises or at the card personalization vendor’s premises.

v. Procurement/printing of PIN mailer stationery as per Bank’s specification, procurement of original toner cartridge and arranging for stuffing of PIN mailers into envelopes, sorting and packing the same branch-wise and arranging for the secured delivery of the packed envelopes on daily basis through courier agencies/Speed Post by way of direct dispatch to branches located pan India or overseas locations or at customer’s address(domestic or overseas) or as per Bank’s instructions. This activity will be performed using the Bank’s infrastructure(PIN printer-Mail Finisher 4350 Folding and Sealing Machine(using Pressure Seal Glue Technology) from Welltec System, Korea which communicates with HP 602 printer and HSM-Payshield 9000) and in the Bank’s premises. Blank PIN mailers which should be compatible with our PIN printer should be procured only from the vendors approved / empanelled by IBA (Indian Banks Association). Cost of dispatch to overseas locations will be paid by the Bank for the actual cost.

vi. The Service Provider will have to arrange for the dispatch of the Debit Cards and PIN mailers by appointing couriers/Speed Post. The Service Provider has to ensure that the Debit Cards and PIN mailers are dispatched through different courier agencies. The Service Provider shall be responsible for procurement of envelopes, cloth covers, address labels, A4 papers and related stationary to dispatch the cards and PIN mailers.

vii. All costs and expenses (whether in terms of time or money) incurred by the Bidder in any way associated with or incidental to the preparation and submission of responses/Bids, including but not limited to attendance at meetings, discussions, demonstrations, etc. and providing any additional information required by Bank, will be borne entirely and exclusively by the Bidder. IDBI Bank shall in no case be held responsible or liable for such costs, regardless of the conduct or outcome of the biding process including but not limited to cancellation / abandonment / annulment of the bidding process.

viii. The RFP cannot be sold and / or transferred / assigned. If the same is done, Bid shall liable to be summarily rejected by IDBI Bank. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder.

ix. The Bidder is expected to examine all instructions, forms, terms and specifications contained in the RFP. Bid shall be deemed to have been made by the Bidder after careful study and examination of this RFP with full understanding of its implications. Each Bidder should, at its own costs without any right to claim reimbursement, conduct its own investigations, analysis and should check the accuracy, reliability and completeness of the information in this RFP and wherever felt necessary obtain independent advice. The Bid should be precise, complete and in the prescribed format, as per the requirement of this RFP. Failure to furnish all

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IDBI BANK Ltd.

information required by this RFP or non-submission of a Bid in accordance with this RFP in each and every respect will be at the Bidder’s risk and may result in rejection of the Bid for which IDBI Bank shall not be held liable or responsible. Any decision taken by IDBI Bank as to completeness of the Bid or rejection of any / all Bid(s) shall be final, conclusive and binding upon the Bidder(s) and shall not be question / challenged by the Bidder(s).

x. The RFP document is intended solely for the information of the party to whom it is issued. Each recipient of the RFP (prospective Bidder) may notify the Bank of any error, fault, omission, or discrepancy found in this RFP document as pre-bid query on or before the last date of submission of pre-bid query.

xi. IDBI Bank reserves the sole right to amend / modify the RFP and/or to include any addendum to this RFP. The Bidders shall not claim as a right for requiring IDBI Bank to do the aforesaid.

xii. At any time before the deadline for submission of Bids, IDBI Bank may, for any reason whatsoever, whether at its own initiative or in response to a clarification requested by prospective Bidders, modify this RFP and all such modifications shall be binding on them.

xiii. The amendments/addendum made to this RFP shall be brought to the notice of all / made accessible to all prospective Bidders and all such amendments shall be binding on them.

xiv. If required, in order to allow prospective Bidders reasonable time, in which, to take the amendment/addendum into account in preparing their Bids, IDBI Bank at its sole discretion reserves the right (but shall not be bound) to extend the deadline for the submission of Bids. However, no request from the Bidder, shall be binding on IDBI Bank for the same. The decision of IDBI Bank shall be final, conclusive and binding on all the Bidder(s) and shall not be questioned / challenged by the Bidder(s).

xv. Notwithstanding the above, IDBI Bank in its sole discretion, may amend /modify the RFP after the deadline for submission of Bids and in such an event IDBI Bank shall extend the deadline so fixed for submission of Bids.

xvi. The RFP document is not recommendation, offer or invitation to enter into a contract, agreement or any other arrangement, in respect of the Services to be rendered/ Scope of Work to be performed herein. The provision of the Services is subject to observance of selection process and appropriate documentation being agreed between the Bank and Successful Bidder(s) as identified by the Bank, after completion of the selection process as detailed in this RFP.

1.1.2 Interested Service Providers may obtain the details of the tender document and submit the same in person by dropping in the tender box kept for this purpose on 5th Floor of IDBI Bank Limited, Debit Card Operations Department, Sarju House, Plot No.90, 7th Street,

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IDBI BANK Ltd.

MIDC, Andheri, Mumbai 400093, duly super scribed - “Technical & Financial Bids for EMV with Magstripe and Magstripe Card plastic Supply, Printing and Personalization” on or before 15:00 Hrs on March 16, 2015. The tender would be opened at 15:00 hours on March 16, 2015. Please note that tender documents sent through courier/post will not be accepted. 1.1.3 For further details/clarifications please contact:

Debit Card Operations, CPU IDBI Bank Ltd., Sarju House, Plot No.90, 7th Street, MIDC,

Andheri (East), Mumbai-400093. Phone No.-66700529/528

Shri Prashant Rao, AGM([email protected])

Shri Ravi Aswani, AGM([email protected]) 1.2 SCOPE OF WORK

i. Procurement of EMV card plastic with MagStripe, Magstripe cards and non-

Magstripe cards from VISA, MasterCard and RuPay vendors. ii. EMV with Magstripe and Magstripe data generation. For EMV with Magstripe cards,

generation, storage and distribution of cryptographic keys, data preparations, Issuer Scripting, loading /deleting/replacing of applications etc also should be done by the service provider as per the EMV standards. Generation of ICVV shall be done by the Bank.

iii. Personalization of EMV with Magstripe, Magstripe cards and non-Magstripe cards with provision for embossing/indenting. Embossing should not involve any additional cost. In case the Service Provider is a Personalization bureau, it should be compulsorily certified for all the three networks i.e. VISA, MasterCard and RuPay. In case this job is entrusted to another agency, that agency/service provider should be compulsorily certified for the respective networks i.e. VISA, MasterCard and RuPay. The embossing file should be transmitted to the agency in a secured / encrypted manner as decided by the Bank.

iv. As of now, our Bank requires non-photo personalized Debit Cards. However, going forward, our Bank may require personalized photo Debit Cards for some/all variants. The bidder should possess necessary infrastructure for printing photo Debit Cards with high volume output.

v. Procurement/printing of variant wise collateral/stationery.

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IDBI BANK Ltd.

vi. Procurement/printing of PIN mailer stationery as per Bank’s specification, procurement of original toner cartridge and arranging for stuffing of PIN mailers into envelopes, sorting and packing the same branch-wise and arranging for the secured delivery of the packed envelopes on daily basis through courier agencies/Speed Post by way of direct dispatch to branches located pan India or overseas locations or at customer’s address(domestic or overseas) or as per Bank’s instructions. This activity will be performed using the Bank’s infrastructure(PIN printer-Mail Finisher 4350 Folding and Sealing Machine(using Pressure Seal Glue Technology) from Welltec System, Korea which communicates with HP 602 printer and HSM-Payshield 9000) and in the Bank’s premises. Blank PIN mailers which should be compatible with our PIN printer should be procured only from the vendors approved / empanelled by IBA (Indian Banks Association). Cost of printing of Receipt of Delivery for the PIN mailers and insertion of the same while packing the PIN mailers as a part of the dispatch process will have to be borne by the Service Provider. Cost of dispatch to overseas locations will be paid by the Bank for the actual cost.

vii. The scope of activity of Cards/PINs is mentioned below :

Scope of activity for PIN required Card required

New Card Yes Yes Renewal Card Yes (If BIN remains same,

then PIN is not required) Yes

Replacement Card Yes Yes Recarding(in case of EMV Chip cards)

Yes Yes

RePin Yes No

viii. The Service Provider will have to arrange for the dispatch of the Debit Cards and PIN mailers by appointing couriers/India Post. The Service Provider has to ensure that the Debit Cards and PIN mailers are dispatched through different courier agencies. The Service Provider shall be responsible for procurement of envelopes, cloth covers, plastic covers, address labels, A4 papers and related stationary to dispatch the cards and PIN mailers.

ix. The Service Provider should have the capacity to deliver around 20,000 – 30,000 Debit Cards(Magstripe + EMV Chip Cards) as per TAT mentioned in Section 4, Terms & Conditions, Clause ii. There may be a 30% growth in business volumes each financial year.

x. The volumes of certain Prepaid Cards such as Gift Cards may be higher during festive seasons or there may be specific high volume orders from large corporates which the Service Provider should be able to handle. The Service Provider should

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IDBI BANK Ltd.

have the capacity to deliver high volumes as mentioned in Section 4, Terms & Conditions, Clause viii.

xi. The technical specifications of the EMV Contact Card with MagStripe are mentioned below:

VISA/MasterCard RuPay as per NPCI guidelines a. Compliant to ISO/IEC 7816 Standard. b. Chip security standards compliant. c. Physical Card ID1 Format. d. PVC e. Microprocessor based IC Card

Minimum 16 KB EEPROM. f. Minimum 8 bit CPU. g. RAM Minimum 6 KB. h. Secure Hardware Crypto Coprocessor. i. RSA /ECC, 3DES (With 2 unique

keys) /3KTDES, AES (AES can be in software or hardware. Hardware preferred).

j. Common Criteria (EAL) should be EAL5+(hardware).

k. Memory secure encryption for RAM, ROM and EEPROM.

l. Counter Measures against side channel attacks (SPA & DPA).

m. Write Endurance should be 300000 cycles.

n. Data Retention period should be greater than 10 years.

o. Unique ID for each chip. p. OS should be hard masked on ROM. q. OS should be Java 2.2.x or higher. r. Global Platform 2.1.x or higher

version. s. EMV Authentications Methods

Supported –DDA. t. Support for EMV financial applications

using Chip and PIN : VISA - VISA VSDC2.8.x or higher. MasterCard - M/Chip4 or higher.

a. Compliant to ISO/IEC 7816 Standard. b. Chip security standards compliant. c. Physical Card ID1 Format d. PVC e. Microprocessor based IC Card

Minimum 8 KB memory available for application loading.

f. Minimum 8 bit CPU. g. RAM Minimum 512B. h. Secure Hardware Crypto Coprocessor. i. RSA, 3DES (With 2 unique keys)

/3KTDES. j. Common Criteria (EAL) EAL4+/or

ITSEC 6 certified. k. Counter Measures against side channel

attacks (SPA & DPA). l. Write Endurance should be 100000

cycles. m. Data Retention period should be

minimum of 10 years. n. Unique ID for each chip. o. Offline Data Authentications Methods

Supported –DDA. p. Support for EMV financial

applications using Chip and PIN: RuPay – DPAS

q. Magnetic Stripe: HICO 2750 Orested. ISO standards for Encoding, location of Track 1, 2, 3.

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IDBI BANK Ltd.

u. Magnetic Stripe: HICO 2750 Orested. ISO standards for Encoding, location of Track 1, 2, 3.

xii. The technical specifications of the MagStripe Cards are : 1. Physical Card ID1 Format. 2. PVC 3. Magnetic Stripe - HICO 2750 Orested; ISO standards for Encoding, location of

Track 1, 2, 3.

xiii. The technical specifications of the non-Magstripe cards are : 1. Physical Card ID1 Format. 2. PVC

xiv. Period of the contract will be for three years. xv. In the case of Prepaid Cards such as Gift Cards, CashCards, World Currency Cards

and Global Currency Cards, PIN Mailers and Internet Banking PIN Mailers will have to be inserted into the envelopes in addition to cards and collateral and properly sealed by the Service Provider at no additional cost therein.

xvi. The EMV with Magstripe Card, Magstripe plastic and non-Magstripe cards to be procured/manufactured as per VISA/MasterCard/RuPay Certification standards and as per Bank's approved artwork and the same to be personalized, stuffed and properly sealed. The cards and collateral/mailers have to be inserted into the envelopes. The envelopes have to be properly sealed. The sealed envelopes have to be dispatched on daily basis through courier agencies/Speed Post to customer’s mailing address(domestic or overseas) and/or branches located pan India or overseas locations or LOD as per instructions provided and as per stipulated delivery deadlines. In the case of non-Magstripe cards and Prepaid Cards, the cards have to be personalized and dispatched to LOD/branches. Cost of printing of Receipt of Delivery for the Debit Cards and insertion of the same while packing the Debit Cards as a part of the dispatch process will have to be borne by the Service Provider. Cost of dispatch to overseas locations will be paid by the Bank for the actual cost.

xvii. The Service Provider will coordinate for viewing/tracking consignments dispatched and will also have to coordinate for resolving queries from branches/Bank.

xviii. To collect art work/CDs from office of the IDBI Bank (time to be decided by IDBI Bank).

xix. Providing daily MIS of the stock of Cards & Collaterals in Soft copy in addition to the daily Challans. Hard copy of the stock of Cards & Collaterals on monthly basis.

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IDBI BANK Ltd.

xx. The Service Provider will make arrangements for Stock Audit to be conducted by Bank officials on a monthly basis.

xxi. The Service Provider will have to arrange for minimum 3 months of blank plastic and collaterals/stationery to be stored at their site.

xxii. The services to be provided in terms of this RFP cover all existing offices/Branches of the Bank located across India geographies as well as upcoming branches also.

xxiii. The Service Provider will have to provide the below mentioned MIS in soft copy : 1. Stock position of Blank Card plastic and collaterals/stationery on a weekly basis. 2. The connection file containing details of dispatch as per Bank’s requirement alongwith with airway bill numbers has to be provided to the Bank by EOD of the next working day. 3. The Service Provider will have to provide data on delivery TAT for each Debit Card/Pin mailer consignment dispatched, on a monthly basis so as to compute the penalties applicable(please refer to Terms & Conditions-point xv). 4. Any other MIS, which Bank may require time to time to furnish to the Top Management or to Govt/Statutory agencies.

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IDBI BANK Ltd.

SECTION 2

INVITATION FOR BIDS

1. Invitation for Bids This “Invitation for Bids” / “RFP” is for Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards. Sealed Bids prepared in accordance with this RFP should be submitted on or before 15:00 Hrs on March 16, 2015(Technical & Financial) to

Debit Card Operations, CPU IDBI Bank Ltd., Sarju House, Plot No.90, 7th Street, MIDC,

Andheri (East), Mumbai-400093. Phone No.-66700529/528

Shri Prashant Rao, AGM([email protected]) Shri Ravi Aswani, AGM([email protected])

2. Due Diligence

The Bidder is expected to examine all instructions, forms, terms and specifications in this RFP. Bid shall be deemed to have been made by the Bidder after careful study and examination of this RFP with full understanding of its implications. Each Bidder should, at its own costs without any right to claim reimbursement, conduct its own investigations, analysis and should check the accuracy, reliability and completeness of the information in this RFP and wherever felt necessary obtain independent advice. The Bid should be precise, complete and in the prescribed format, as per the requirement of this RFP. Failure to furnish all information required by this RFP or non-submission of a Bid in accordance with this RFP in each and every respect will be at the Bidder’s risk and may result in rejection of the Bid for which IDBI Bank shall not be held liable or responsible. Any decision taken by IDBI Bank as to completeness of the Bid or rejection of any / all Bid(s) shall be final, conclusive and binding upon the Bidder(s) and shall not be question / challenged by the Bidder(s).

3. Cost of Bid

The Bidder shall bear all costs associated with or incidental to the preparation and submission of its Bid and IDBI Bank shall in no case be held responsible or liable for such costs, regardless of the conduct or outcome of the bid process including but not limited to cancellation / abandonment / annulment of the bidding process.

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IDBI BANK Ltd.

4. Cost of RFP / Bid document

The RFP may be downloaded from the Bank’s official website www.idbi.com. The cost of the RFP is Rs.10000/- (Rupees Ten Thousand Only) and the Bidder is required to submit the same in the form of Demand Draft / Pay Order in favour of IDBI Bank Limited, payable at Mumbai at the time of submission of the Technical Bid, failing which the Bid of the concerned Bidder will be summarily rejected. The cost of this RFP is non-refundable. For avoidance of doubts it is clarified that the amount so paid towards the cost of RFP is not earnest money / security deposit and shall not be adjusted against any amounts paid/ payable by the Bidder.

5. Clarification of Bid Documents

A prospective Bidder requiring any clarification in relation to this RFP may in writing or by way of an e-mail contact the following personnel: Name of the officer Contact Particulars Shri Prashant Rao, AGM / Shri Ravi Aswani, AGM

Email: [email protected] / [email protected]

IDBI Bank may respond to such clarifications by E-mail which it receives not later than 15:00 hours on February 27, 2015. IDBI Bank shall not be responsible or liable for any delay in above communication caused due to any reason whatsoever. IDBI Bank may hold a pre-bid meeting on any request or queries for clarification of this RFP, from the prospective Bidders, which it receives not later than 15:00 hours on February 27, 2015. The pre-bid queries should be submitted in the format provided in Annexure 9.

6. Amendment of Bid Document/RFP Document

IDBI Bank reserves the sole right to amend / modify the RFP Document and/or to include any addendum/corrigendum to this RFP. The Bidders shall not claim as a right for requiring IDBI Bank to do the aforesaid. At any time before the deadline for submission of Bids, IDBI Bank may, for any reason whatsoever, whether at its own initiative or in response to a clarification requested by prospective Bidders, modify this RFP and all such modifications shall be binding on them. The amendments/addendum/corrigendum made to this RFP shall be hosted on the Bank’s website only and all such amendments shall be binding on all prospective Bidders.

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If required, in order to allow prospective Bidders reasonable time, in which, to take the amendment/addendum into account in preparing their Bids, IDBI Bank at its sole discretion reserves the right (but shall not be bound) to extend the deadline for the submission of Bids. However, no request from the Bidder, shall be binding on IDBI Bank for the same. The decision of IDBI Bank shall be final, conclusive and binding on all the Bidder(s) and shall not be questioned / challenged by the Bidder(s).

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SECTION 3

INSTRUCTIONS TO BIDDERS (ITB)

Preparation of Bids

1. Language of Bid

The Bid prepared by Bidder, as well as all correspondence and documents relating to the Bid exchanged by the Bidder and IDBI Bank, shall be in English only.

CLARIFICATIONS ON BID DOCUMENT/RFP

Before bidding, the Bidder(s) are requested to carefully examine this RFP and the terms and conditions specified herein, and if there appears to be any ambiguity, contradictions, gap(s) and/or discrepancy between any of the terms and conditions contained herein, they should forthwith refer the matter in writing to IDBI Bank for necessary clarifications within the specified time. No telephonic queries shall be entertained. IDBI Bank may furnish necessary clarifications either in writing or by e-mail. It shall be the responsibility of the Bidder(s) to verify and satisfy themselves before participating in bidding process. IDBI Bank's decision in this regard shall be final, conclusive and binding on all the Bidder(s) and shall not be questioned / challenged by the Bidder(s). IDBI Bank may hold a pre-bid meeting on any request or queries for clarification of this RFP, from the prospective Bidders, which it receives not later than 15:00 hours on February 27, 2015. The pre-bid queries should be submitted in the format provided in Annexure 19. IDBI Bank reserves the sole right to amend / modify the RFP Document and/or to include any addendum/corrigendum to this RFP. The Bidders shall not claim as a right for requiring IDBI Bank to do the aforesaid. The amendments/addendum/corrigendum made to this RFP shall be hosted on the Bank’s website only and all such amendments shall be binding on all prospective Bidders.

2. Documents constituting the Bid

The Bids not conforming to the requirements shall be summarily rejected and no further request on the same shall be entertained. IDBI Bank’s decision in this regard shall be final, conclusive and binding on all the Bidder(s) and shall not be questioned / challenged by the Bidder(s). The Bid prepared by the Bidder shall comprise the following components:

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a) Technical Bid i. Refer Annexure 1 for the Technical Bid contents and formats.

ii. Please note that no price schedule should be indicated in the Technical Bid and shall only be quoted in the Financial Bid.

b) Financial Bid i. Refer Annexure 10 for the Financial Bid contents and formats.

ii. Financial Bids will only contain the cost of Services to be provided. The cost to be provided as per format given in Annexure 10.

iii. Bidders shall quote price in clear terms. Break up should be given exactly in the Format as described in Annexure 10.

iv. The bidders must provide the break-up of the cost of each component of the services offered such as Blank Plastic, Personalization Cost, Packing & Dispatch of Debit Cards & PINs, cost of Outer envelope, Inner envelope, Card Mailer, Terms and Conditions booklet and Debit Card Usage Guide must mandatorily be submitted in the Financial Bid. Failure to do so may result in rejection of the bid.

v. Bidders cannot quote for the Service(s) in part. vi. All prices, for performing/ delivering of Service(s) to the satisfaction of IDBI

Bank, shall be inclusive of all taxes/duties. The aggregated prices should be quoted in words also. In case of discrepancies between prices written in words and prices written in figures, the prices written in words shall be considered to be correct.

vii. The Financial Bids should strictly conform to the formats to enable evaluation of Bids and special care may be taken that the Bids having any hidden costs or conditional costs will be liable for straight rejection.

viii. The price components furnished by the Bidders will be solely for the purpose of facilitating the comparison of bids by IDBI Bank and will not in any way limit IDBI Bank’s right to negotiate the contract on any of the terms offered.

ix. Online Reverse Auction : At the discretion of IDBI Bank, the bidders will be advised to take part in the Online Reverse Auction (ORA) to arrive at L1 rate vendor. The Bidders must have digital certificate to participate in the ORA. The ORA is being held to determine the lowest rates from the bidder. The bidders who technically qualify will be allowed to participate in the Online Reverse Auction(ORA). The ORA will entail the technically qualified bidders indicating their rates online with reference to the base rate fixed by the Bank. As per the procedure, the vendor will need to give their quotes in a descending manner. The vendor who has quoted lowest till the end of the time limit fixed for the ORA will be declared L1 and the vendor with the second highest quote will be declared L2. The process will be conducted by a professional

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body. The date and time for the ORA process will be communicated to all the bidders who have technically qualified. At the discretion of IDBI Bank, training will also be provided for the bidders who are new to the process. The bidding will be composite for Cost of Issuing Magnetic stripe based Debit cards and Cost of issuing EMV Cards with Magstripe as per Annexure 10;Price Schedule Format , however, the Bank will provide the base rates for each of the services. The final L1 rate would be calculated as per Annexure 10;Price Schedule Format, Point no. 2 but the bidder will have to indicate the rates for each cost as mentioned above separately. Under no circumstances the individual rate can exceed the base rate decided at the time of ORA. The actual price will be decided through e-procurement ORA process.

x. After Online Reverse Auction is over and L1 Service Provider is selected, the selected Service Provider shall quote ORA L1 price in clear terms and will provide revised break up of the ORA L1 price in the Format as described in Annexure 10.

xi. Final prices decided between the Successful Bidder and IDBI Bank shall remain fixed during the entire Contract period and no increase of rates will be allowed under any circumstances. However, in case of reduction of prices due to technological obsolescence/change of product model or such other similar reasons, the Bidder shall pass on the price benefit to IDBI Bank. Nevertheless, it shall always be the duty of the Bidder to use the best and latest technology while performing the Services under the Contract. Open-ended Bids shall be not be entertained and the same is liable to be rejected.

3. Bid Currencies

Prices shall be quoted in Indian National Rupee [INR] only.

4. Bid Security (EMD)

a) Amount of Bid Security (EMD)

The Bidder(s) shall furnish, as part of its Bid, a bid security (EMD) in the form of Demand Draft / Bankers’ Cheque/ Pay Order from any scheduled commercial bank, drawn in favour of “IDBI Bank Limited” for an amount of Rs.15,00,000 (Rupees Fifteen lakhs only) payable at Mumbai, and must accompany Technical Bid.

b) Currency of Bid Security (EMD)

The bid security shall be furnished in Indian National Rupee [INR] only.

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c) Requirement of Bid Security (EMD)

The bid security is required to protect IDBI Bank against the risk of Bidder’s conduct, which would warrant the security’s forfeiture, pursuant to ITB Clause 4(g). It is clarified that the bid security will not bear any interest whatsoever.

d) Rejection of Bid

Any Bid not secured by EMD as mentioned above, shall be summarily rejected forthwith by IDBI Bank, without any further correspondence.

e) Discharge of Bid Security of unsuccessful Bidder

Unsuccessful Bidder’s EMD amount will be discharged / returned to the Unsuccessful Bidder through NEFT/RTGS or any other mode as may be decided by IDBI Bank as promptly as possible, but not later than 30 (thirty) days after the expiry of the Bid Validity Period prescribed by IDBI Bank. It is clarified that no interest shall be payable by IDBI Bank on the EMD amount.

f) Discharge of EMD of Successful Bidder

The Successful Bidder’s Bid Security amount will be discharged / returned to the Successful Bidder, upon the Successful Bidder signing the Contract and furnishing of the performance security and other guarantee(s)/security in the form and manner satisfactory to IDBI Bank, within the stipulated time. It is clarified that no interest shall be payable by IDBI Bank on the EMD amount.

g) Forfeiture of Bid Security

The EMD can be forfeited, if:

i. a Bidder withdraws his Bid during the Bid validity period; or ii. a Bidder makes any statement or encloses any form, which turns out to be false,

incorrect and/or misleading at any time prior to or after signing of contract and/or conceals or suppresses material information; or

iii. the Successful Bidder evades / avoids / refuses / delays / fails to sign and execute any document including the Contract or furnish performance security and/or other guarantee(s)/security in the form and manner to the satisfaction of IDBI Bank, as mentioned in the Bid Documents.

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Notwithstanding anything contained in the RFP Documents, any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidders and shall not be questioned / challenged by the Bidders.

5. Period of Validity of Bids

a) Validity Period

Bids shall remain valid for 90 (Ninety) days, after the date of Bid opening prescribed by IDBI Bank (Bid Validity Period). IDBI Bank holds the rights to reject a Bid valid for a period shorter than the Bid Validity Period as non-responsive, without any correspondence. Any decision taken by IDBI Bank in this regard shall be final, conclusive and binding on the Bidders and shall not be questioned / challenged by the Bidders.

b) Extension of Bid Validity Period

In exceptional circumstances, IDBI Bank may solicit the Bidder’s consent to an extension of the Bid Validity Period. The request and the response thereto, shall be made in writing. Extension of Bid Validity Period by the Bidder should be unconditional and irrevocable. The Bid Security provided shall also be suitably extended by the Bidder. A Bidder may refuse the request without being liable for forfeiture of its EMD. A Bidder granting the request will not be permitted to modify its Bid.

6. Bid Submission

a. The Bidders shall submit one copy of Technical Bid and separate copy of Financial Bid in separate sealed envelopes, clearly marking the envelope as "Technical Bid” and "Financial Bid” on or before the time prescribed for such submission.

b. The envelopes carrying Technical Bid (envelope A) and Financial Bid (envelope B) should then be put in a single outer cover sealed (envelope C). The cover should read “Technical & Financial Bids for EMV Chip Card, Mags tripe Card and non-Magstripe card Personalization” and a statement “Do not open before 15:00 hours on March 16, 2015”.

c. Documents related to the financial bid should be submitted in a sealed envelope (Envelope – B) duly super scribed "Financial Bid" . Envelope-B should contain rate(s) duly signed by the authorized person in the format provided in Annexure 10 and should not contradict the Technical Bid in any manner. Any alteration in rates should also be authenticated under full signatures by the same authorized person.

d. Bid envelope shall also indicate the name and address of the Bidder to enable the Bid to be returned unopened in case it is declared "late".

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e. Any Bid/Tenders received by the Bank after the deadline for submission of Bid/tenders prescribed by the Bank will be summarily rejected and returned unopened to the Bidder. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidder.

f. No indications pertaining to price or financial or commercial terms are made on the envelopes.

g. The copies of the Bid shall be type written and shall be signed by a person or persons duly authorized by the Bidder to bind the Contract on the Bidder. The letter of authorization/ board resolution (in original/ certified true copy) shall accompany the Bid. The person or persons signing the Bid shall put his/her initial on all the pages of the Bid.

h. Any interlineations, erasures or overwriting shall be valid, only if the person or persons signing the Bid have duly authenticated the same with signature.

i. Any deficiency in documentation may result in the outright rejection of the Bid and the IDBI Bank shall not be liable for the same in any manner whatsoever. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidders and shall not be questioned / challenged by the Bidders.

j. IDBI Bank may, at its own discretion, extend the period for submission of Bids by amending this RFP, in which case all rights and obligations of IDBI Bank and Bidders shall stand extended. However, no request for extension of time from the Bidders shall be binding upon IDBI Bank.

k. Bids submitted by the consortium of companies: A certified copy of the teaming agreement duly entered amongst the consortium members should be made available. Lead Bidder should provide a duly stamped affidavit regarding the authenticity of the teaming agreement. Teaming agreement should clearly specify “Lead Bidder” and the partners with their roles, responsibilities, duties and authorities clearly. Any changes and deviation of roles and responsibilities of the consortium members, after submission of Bid or after the award of Contract by IDBI Bank will be taken as non-performance of Contract and IDBI Bank will have the right to cancel the Bid or terminate the Contract at its sole discretion. The decision of IDBI Bank in this behalf shall be final, conclusive and binding and shall not be questioned / challenged by the Bidders.

Prior intimation and written approval of IDBI Bank is necessary for any change in the constitution, substitution, addition or removal of any of the consortium members. IDBI Bank has the right to cancel the Bid or terminate the Contract, in case of change in the constitution of consortium during Contract period. The decision of IDBI Bank

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in this behalf shall be final, conclusive and binding and shall not be questioned / challenged by the Bidders.

l. Mailing Address for Bids: Bid shall be addressed to the IDBI Bank at the following address

Debit Card Operations, CPU IDBI Bank Ltd., Sarju House, Plot No.90, 7th Street, MIDC,

Andheri (East), Mumbai-400093. Phone No.-66700529/528

Shri Prashant Rao, AGM([email protected])

Shri Ravi Aswani, AGM([email protected])

7. Rejection of Bid

The Bid has to be submitted in the form of printed document only. The Bids submitted by telex, fax or email shall not be entertained.

Any condition put forth by the Bidders, non-conforming the Bid requirements shall not be entertained at all and such Bid shall be rejected forthwith. The decision of IDBI Bank in this behalf shall be final, conclusive and binding and shall not be questioned / challenged by the Bidders.

8. Deadline for Submission of Bids

Last date for Submission of Bids is March 16, 2015 and the same must reach IDBI Bank, at the address specified herein below, not later than 15:00 Hrs on March 16, 2015. In the event of the specified date for the submission of Bids being declared a holiday for IDBI Bank, the Bids may be submitted up to the appointed time on the next working day. Address:

Debit Card Operations, CPU IDBI Bank Ltd., Sarju House, Plot No.90, 7th Street, MIDC,

Andheri (East), Mumbai-400093. Phone No.-66700529/528

Shri Prashant Rao, AGM([email protected]) Shri Ravi Aswani, AGM([email protected])

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9. Extension for Last date for Submission of Bids IDBI Bank may, at its own discretion, extend the period for submission of Bids by amending this RFP, in which case all rights and obligations of IDBI Bank and Bidders shall stand extended. However, no request for extension of time from the Bidders shall be binding upon IDBI Bank.

10. Late Bids

Any Bid received by IDBI Bank after the deadline for submission of Bids prescribed by IDBI Bank, shall be summarily rejected and returned unopened to the Bidder. IDBI Bank shall not be responsible for any postal delay or non-receipt / non-delivery of the documents. No further correspondence on this subject shall be entertained.

11. Modification and Withdrawal of Bids

a) Written Notice

The Bidder may modify or withdraw its Bid after the submission of the Bid, provided that IDBI Bank receives written notice of the modification or withdrawal, before the expiry of deadline prescribed for submission of Bids.

b) Signing and Marking of Notice

The Bidder’s modification or withdrawal notice shall be prepared, sealed, marked and delivered in accordance with the procedure set-out for submission of Bids and shall be placed in an envelope marked as “MODIFICATION” or “WITHDRAWAL” as appropriate. A duly signed withdrawal notice may also be sent by fax or post, so as to reach the designated office, before the expiry of deadline for submission of Bids.

c) Last Date for Notice

No Bid may be modified subsequent to the deadline for submission of Bids. No Bid may be withdrawn in the interval between the deadline for submission of Bids and the expiry of Bid Validity Period. Withdrawal of a Bid during this interval may result in the Bidder’s forfeiture of its EMD.

12. Opening of Technical Bids

a) Opening of Bids

IDBI Bank will open all Technical Bids, in the presence of Bidders’ authorized representatives, who choose to attend the Technical Bid opening at 15:00 hours on

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March 16, 2015. Bidder's authorized representatives, who are present shall sign a register evidencing their attendance. In the event of the specified date of Bid opening being declared a holiday for IDBI Bank, the Bids shall be opened at the appointed time and location on the next working day or any other day, if so declared by IDBI Bank and informed by e-mail or fax or letter or hosted in the website of IDBI Bank.

b) Announcement of Bids

The Bidder’s names, Bid modifications or withdrawals and the presence or absence of requisite EMD and such other details as IDBI Bank at its sole discretion may consider appropriate, will be announced at the opening.

c) Bids Not Considered For Evaluation

Bids that are rejected during the Bid opening process shall not be considered for further evaluation, irrespective of the circumstances.

13. Opening of Financial Bids

a) Opening of Bids

Financial Bids of technically qualified Bidders only, as decided by IDBI Bank, will be opened. Financial Bids of technically disqualified Bidders shall not be opened and returned to the Bidders. The Financial Bids will be opened by IDBI Bank and will be kept in its records.

b) Announcement of Bids

Bidders authorized representatives will be invited at time of opening of Financial Bids. Further, the details of Financial Bids submitted by the Bidder(s) will be announced by IDBI Bank.

14. Clarification of Bids

During evaluation of Bids, IDBI Bank may, at its discretion, ask the Bidder for a clarification of its Bid. The request for clarification and the response shall be in writing. If the response to the clarification is not received within the prescribed period as may be prescribed by IDBI Bank in this regard, IDBI Bank reserves the right to make its own reasonable assumptions at the total risk and cost of the Bidder.

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15. Eligibility Criteria/Pre Qualification Criteria

i. The Service Provider should be a company registered under Indian laws having existence for minimum five financial years in India with good track record, positive Net Worth, turnover above Rs. 10 crores for last 3 Financial Years, should have made profits in the last 3 financial years and experience in EMV Chip Card Personalization and Magstripe/non-Magstripe Card Personalization business with capability to handle large volumes.

ii. The bidder should be in the business of manufacturing/supplying of Debit Cards with magnetic stripe and personalization of cards as per the specification of VISA, MasterCard & RuPay in India for at least immediate four financial years(2010-11,2011-12,2012-13,2013-14) as on date of tender. All copies of the certificates (current and past for both card manufacturing and personalization) issued by VISA, MasterCard and RuPay for the specific manufacturing unit should be enclosed to the technical bid.

iii. The bidder must have managed personalization of at least 20 lakh magstripe Debit Cards per annum directly to Indian Public Sector/Private Sector/Foreign Banks as per the standards specified by VISA, MasterCard & RuPay during each of last three years from date of bid submission. Work order and certificate from order placing organization to be enclosed to the technical bid. The bidder must have mandatorily managed personalization activity for at least 2 banks out of which one bank should be an Indian Public Sector Bank.

iv. The bidder should be able to get the activities mentioned in the Scope of Work done either directly or through VISA, MasterCard and RuPay certified solution provider with necessary infrastructure for personalization of cards for last three years from the date of submission of tender. All copies of the certificates (current and past ) issued by VISA and MasterCard and RuPay(NPCI) for the personalization unit should be enclosed in the technical bid. In case the activities mentioned in the Scope of Work are sub-contracted, copies of agreements between the Bidder and it’s service provider should be submitted.

v. The bidder must have managed production and personalization of at least 2 lakh EMV chip banking cards per annum directly to Indian Public Sector/Private Sector/Foreign Banks in the last financial year. Work order and certificate from order placing organization to be enclosed to the technical bid. The bidder must have mandatorily managed personalization activity for at least 2 banks out of which one bank should be an Indian Public Sector Bank.

vi. The Personalization unit carrying out Personalization of EMV Chip Cards and Magstripe/non-Magstripe cards and work and facilities for dispatch of the sealed envelopes through courier agencies/Speed Post to customer’s mailing address(domestic or overseas) and/or branches located pan India or overseas

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locations or LOD as per instructions provided and as per stipulated delivery deadlines should be located in India.

vii. As of now, our Bank requires non-photo personalized Debit Cards. However, going forward, our Bank may require personalized photo Debit Cards for some/all variants. The bidder should ensure necessary infrastructure for printing photo Debit Cards with high volume output.

viii. Must have Business Continuity Plan (BCP) within India and should submit certificates for the same.

ix. Must have internal control and audit measures in place and should submit certificates for the same.

x. The manufacturer/bidder having the history of Blacklisting/De-empanelment/Debarring/Removal from Empanelment due to serious violation of terms and condition of tender/Pending litigation due to serious violation of terms and condition of tender by any Bank, Government/Semi Government/Public Sector Unit/autonomous bodies under Government of India/any other foreign Government during the last five financial years in India or abroad will not be eligible to participate in this tender. Self declaration should be submitted with the bid. Bank will have the right to cancel the bid of such bidder during the evaluation and execution of the project even after the successful allocation of the work.

xi. The Service Provider, who had provided services to IDBI Bank earlier, but was discontinued/removed from list of eligible Service Provider due to unsatisfactory performance or non-adherence to service conditions, will not be eligible to submit offer under this RFP.

xii. The track record of the Service Provider should be clean and it should not have any involvement in frauds. Bids without declaration on letterhead to this effect are liable for rejection.

xiii. The Service Provider should have adequate IT support, systems and procedures in place for loading the data provided by the Bank and convert this data into a format capable for embossing on the cards/providing to the Bank in CD or through any other secured media as per Bank's requirement.

xiv. The Bidder should have trained /experienced personnel and manpower to carry out this activity.

xv. Bidder should comply with all applicable Union, State and local laws, ordinance, regulations in performing its obligations including the procurement of licenses, permissions, certificates, etc. payment of taxes, if required. Bidder has to submit self-certification on its letterhead.

The Bidder must comply with all above-mentioned criteria. Non-compliance of any of the criteria will entail rejection of the Bid summarily. Photocopies of relevant

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documents/certificates should be submitted as proof in support of the claims made. IDBI Bank reserves the right to verify/evaluate the claims made by the Bidder independently. Any decision of IDBI Bank in this regard shall be final, conclusive and binding upon the Bidder.

Note: All documentary evidences/certificates confirming compliance criteria should be part

of Technical bid 16. Process To Evaluate Financial Bids

i. The opening of the financial bids shall be done for those who have qualified during the evaluation of technical bids.

ii. Conditional tenders, which stipulate conditions, contrary to the conditions given in the tender document shall be rejected forthwith.

iii. The Service Provider having the lowest quote (FINAL price per Card) will be considered as the L1 bidder.

iv. IDBI Bank does not bind itself to accept the lowest or any tender and reserves its right to reject "L1" or all the quotations without assigning any reason whatsoever. IDBI Bank also reserves the right to re-issue the tender without the Service Providers having the right to object to the re-issue.

17. Quality Standards The Service Provider must abide by the quality standards and specifications prescribed by VISA, MasterCard and RuPay for Procurement/Manufacturing, EMV and Magstripe data creation and Personalization of EMV Contact Cards with MagStripe, Magstripe cards and non-Magstripe cards . Procurement/printing of collaterals/stationery and Variable printing of mailers and other collaterals should be strictly in accordance with specifications provided by IDBI Bank from time to time.

18. Documents to be submitted

The Bidders should submit the following documents along with the covering letter as a part of Technical Bid. Bids not fulfilling the eligibility criteria and not accompanied with the documents listed below, shall be rejected in the first stage (technical evaluation) itself.

a) Bidder’s constitution documents like Articles of Association & Memorandum of Association / Partnership Deed / Proprietorship registration document etc. or any other related document specified by the Bank.

b) Covering letter as mentioned in Annexure 2. c) Undertaking letter as mentioned in Annexure 5. d) Unconditional Acceptance of Terms & Conditions of the RFP as mentioned in

Annexure 11.

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e) Original copy of Bid duly signed with its stamp. f) One copy of this tender document and corrigendum with seal & signature of the

authorized person on each page. g) All the Bids must be accompanied by EMD and pay-order/demand draft towards

cost of this tender document. h) Last 3 years Audited balance sheets (duly certified / authenticated) as a supporting

document. The proposals submitted by the prospective Bidders shall be summarily rejected, if it does not comply with the turnover condition mentioned in the technical eligibility criteria.

i) In case the activities mentioned in the Scope of Work are sub-contracted, copies of agreements between the Bidder and it’s service provider should be submitted.

j) Bidder should submit certificate of incorporation and a self declaration stating that they are not in the negative list of any bank/government organization. The self declaration should be on a company letter head and duly signed by authorized signatory.

k) Addresses of support offices PAN India if any. l) Documents proving the clientele of the Bidder m) Details of technical staff and R&D facilities available in India and abroad for

performance/ delivery of Services. n) Letter from the Bidder permitting and authorising IDBI Bank and its officials to

visit and inspect its premises before opening of the Financial Bids. o) Certifications details like ISO if any. p) Supporting document/copies in support of Bidder’s eligibility as per pre-

qualification criteria; q) Details of the Bidder and Bank details as per Annexure 12; r) Self-declaration stating that the Bidder has not been blacklisted by Govt./Govt.

Agency/Bank(s)/Financial Institutions in India or overseas in the last three years duly signed by its authorized signatory. The declaration should be part of Offer letter. The offer letter should be printed on the letter head of the Bidder.

s) Copy of all permissions, consents, approvals and license from all authorities, both regulatory/statutory and non-regulatory, for executing the Service(s).

t) A copy of VISA, MASTERCARD and RUPAY Certification for the Personalization Bureau/s carrying out the EMV Chip Card and Magstripe Card personalization work.

u) Details of Bidders Internet Website, Cell phone, telephone numbers and email id of concerned officials.

v) Any other document/information prescribed in the RFP to be submitted as part of the Bid,

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IDBI Bank will examine the Bids to determine whether they are complete in all respects, whether they meet all the terms & conditions and technical specifications and whether any computational errors have been made, whether required sureties have been furnished, whether the documents have been properly signed, and whether the Bids are generally in order. A Bid determined as non responsive will be rejected forthwith by IDBI Bank and may not subsequently be made responsive by the Bidder by correction of the non-conformity. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidder and shall not be questioned / challenged by the Bidder.

IDBI Bank may temporarily or otherwise waive any minor informality or infirmity or non-conformity or irregularity in a Bid, which at the sole discretion of IDBI Bank, does not constitute a material deviation.

19. Rectification of Errors

Decision as to any arithmetical error manifest or otherwise in response to RFP shall be decided at the sole discretion of IDBI Bank and shall be binding on the Bidder. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder and shall not be questioned / challenged by the Bidder.

20. Rejection / Acceptance of Bid

IDBI Bank reserves the right to accept or reject in full any or all the Bids without assigning any reason whatsoever and without thereby incurring any liability whatsoever to the affected Bidders or any obligation to inform the affected Bidders of the grounds for the IDBI Bank’s action. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder and shall not be questioned / challenged by the Bidder.

21. Cancellation of Bid

IDBI Bank reserves the right to re-issue /re-commence/cancel the entire Bid process in case of any anomaly, irregularity or discrepancy or for any other reasons or otherwise without thereby incurring any liability whatsoever to the affected Bidders or any obligation to inform the affected Bidders of the grounds for the IDBI Bank’s action. IDBI Bank shall not be bound to give any reasons or explain the rationale for its actions / decisions to annul or abandon or cancel the bid process. IDBI Bank further reserves the right to re-issue /re-commence the Bid or circulate new RFP altogether on the subject matter or any activity or part thereof concerning thereto. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder and shall not be questioned / challenged by the Bidder.

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22. Evaluation and comparison of Bids

a) A screening committee constituted by IDBI Bank for the purpose of selection of the successful Bidder, would evaluate Technical Bids.

b) No intimation would be sent to the unsuccessful Bidders. c) The evaluation of the financial proposals shall be based on the lowest rate quoted. d) IDBI Bank's decision in respect to evaluation methodology and short-listing Bidders will

be final and no claims whatsoever in this respect will be entertained. e) IDBI Bank is not bound to accept the lowest or any Bid and has the right to reject any

Bid without assigning any reason whatsoever. f) IDBI Bank also reserves the right to re-issue/re-commence the Bid process. Any decision

in this regard by IDBI Bank shall be final, conclusive and binding on the Bidders and shall not be questioned / challenged by the Bidder.

g) Bid evaluation process may be modified by IDBI Bank at any point of time without being liable to inform the Bidders about the same.

23. Contacting IDBI Bank

a) Contact by Writing

No Bidder shall contact IDBI Bank on any matter relating to its Bid from the time of the Bid opening to the time the Contract is awarded. If the Bidder wishes to bring additional information to the notice of IDBI Bank, it should be done in writing.

b) Rejection of Bid

Any effort by a Bidder to influence IDBI Bank in its decisions on Bid evaluation, Bid comparison or Contract award may result in rejection of its Bid and forfeiture of its EMD.

24. IDBI Bank’s right to accept any Bid and to reject any Bid or all Bids

IDBI Bank shall however not bind itself to accept the lowest/best Bid or any Bid and reserves the right to accept any Bid. IDBI Bank reserves the right to annul the Bid process and reject all Bids at any time before the award of Contract at its sole discretion, without thereby incurring any liability to the affected Bidder or Bidders. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidders and shall not be questioned / challenged by the Bidder.

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25. Notification of acceptance of Bid

a) Notification to Bidder

Before the expiry of the Bid Validity Period, IDBI Bank shall, notify the preferred Bidder in writing by registered letter or by fax or by e-mail or by hand-delivery, that its Bid has been accepted. However, IDBI Bank may negotiate certain terms with such Bidder. The Bidder shall acknowledge in writing receipt of the notification of acceptance and has to convey in writing his absolute, unconditional and unqualified acceptance within Seven days from the intimation from the Bank (hereinafter referred to as “Acceptance”) and thereafter enter into Contract within 15 (Fifteen) days from the date of Acceptance of notification of acceptance.

b) Signing of Contract The notification of the acceptance shall be followed by signing of the Contract. The Bidder should sign the Contract (Refer Annexure 6); the signing of Contract will amount to award of Contract and Bidder will initiate the execution of the work (Services) as specified in the Contract. The signing of Contract shall be completed within 15 days of receipt of acceptance by Bidder of the Acceptance of Bid.

c) Discharge of Bid Security (EMD)

Upon the aforesaid preferred Bidder signing the Contract, IDBI Bank shall promptly request the Bidder to provide performance guarantee/performance security. EMD of such Bidder shall be discharged on signing of the Contract and upon furnishing the performance security/performance guarantee to the satisfaction of IDBI Bank. The EMD of any unsuccessful Bidder(s) shall be discharged / returned as promptly as possible but not later than 30 (thirty) days after the expiry of the period of Bid Validity Period.

d) Performance Security/Performance Guarantee

i. Within 10 working days of the receipt of Acceptance, the Bidder shall furnish the performance security or performance bank guarantee as per the format provided in Annexure 7.

ii. The value of the performance bank guarantee will be Rs.75,00,000/-.

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iii. The performance security / performance bank guarantee shall be denominated in Indian National Rupees [INR] and shall be in the form of a bank guarantee issued by an Indian scheduled commercial bank.

iv. The proceeds of the performance security shall be payable to IDBI Bank as

compensation for any loss or damage resulting from the Successful Bidder’s failure to complete and/or perform its obligations under and in accordance with the Contract.

v. The performance bank guarantee should be valid for the period of contract + 90 days

beyond the period of contract. vi. In case Performance Guarantee amount reduces from the initial deposit due to penal

deductions, etc., it shall be made up / replenished back to the initial amount deposited within 10 days of such penal deductions, etc. being effected.

vii. Failure of the Successful Bidder to comply with the requirement of the performance bank guarantee/performance security shall constitute sufficient grounds for the annulment of the award and forfeiture of the EMD, in which event, IDBI Bank may award the Contract to the next best evaluated Bidder or any other Bidder or may call for new bids. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidder(s) and shall not be questioned / challenged by the Bidder.

viii. Expenses for the Contract

The incidental expenses of execution of Contract including but not limited to payment of proper stamp duty shall be borne by the Successful Bidder.

ix. Failure to abide by the Contract

The conditions stipulated in the /Contract shall be strictly adhered to and any breach / violation thereof shall entail termination of the Contract without prejudice to the other rights of IDBI Bank including but not limited to the right to levy /impose and recover penalties as specified in this RFP or Contract.

x. Annulment of Award

Failure of the Successful Bidder to comply with the requirement shall constitute sufficient ground for the annulment of the award and forfeiture of the EMD, in which event IDBI Bank may at its sole discretion, make the award to the next lowest evaluated Bidder or any other Bidder or may call for new bids. Any decision in this

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regard by IDBI Bank shall be final, conclusive and binding on the Bidder(s) and shall not be questioned / challenged by the Bidder.

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SECTION-4

TERMS & CONDITIONS

i. Conditional tenders will not be accepted and will be summarily rejected. ii. All the cards as per data file sent are to be duly personalized as per the given scope,

stuffed with collaterals, properly sealed and dispatched on the next working day (Day 1) after supply of required data on previous day by IDBI Bank by 07:00PM(Day 0), on a daily basis by the selected Service Provider. The connection file containing details of dispatch as per Bank’s requirement alongwith airway bill numbers has to be provided to the Bank by EOD of the next working day (Day 1). Non-compliance in adhering to the dispatch deadline as stipulated would attract penalty @10% of quoted FINAL PRICE per delayed card for the day for delay of every 1 day. In case of delay of more than 5 days, the penalty would be 50% of quoted FINAL PRICE per delayed card for the day.

iii. In the case of renewal cards, the data will be supplied by the Bank by the 3rd of every month and the Service Provider will have to ensure that all renewal cards are to be duly personalized as per the given scope, properly sealed and dispatched by the 10th of every month. Non-compliance in adhering to the dispatch deadline as stipulated would attract penalty @10% of quoted FINAL PRICE per delayed card for the day for delay of every 1 day. In case of delay of more than 5 days, the penalty would be 50% of quoted FINAL PRICE per delayed card for the day. This penalty will not be applicable if there is a delay in providing renewal cards data by the Bank to the extent of the number of days delayed by the Bank.

iv. Since during the initial months, the blank card plastic and collateral/stationery available with the Bank will be utilized, the Service Provider will not bill the Bank for these components. Hence it is mandatory that the Service Provider submits the details of the components for which he is billing the Bank in the format provided in Annexure 10 with the monthly bill.

v. Test cards for each variant will have to be provided once contract is signed. This cost will have to be borne by the Service Provider.

vi. Insertion/sticking/pasting of additional stationery in the envelopes such as promotional vouchers, mailers, etc as an occasional requirement will have to be done by the Service Provider within the rates quoted.

vii. Personalization of EMV with Magstripe, Magstripe cards and non-Magstripe cards with provision for embossing/indenting. Embossing should not involve any additional cost.

viii. In the case of Prepaid Cards such as Gift Cards, CashCards, World Currency Cards and Global Currency Cards, PIN Mailers and Internet Banking PIN Mailers will have to be inserted into the envelopes in addition to cards and collateral and properly

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sealed by the Service Provider at no additional cost. The Service Provider will have to possess the capacity to deliver 5,000 Prepaid Cards in a single day in addition to daily volumes.

ix. As of now, our Bank requires non-photo personalized Debit Cards. However, going forward, our Bank may require personalized photo Debit Cards for some/all variants. The bidder should possess necessary infrastructure for printing photo Debit Cards with high volume output.

x. The sealed envelopes have to be dispatched on daily basis through courier agencies/Speed Post to customer’s mailing address(domestic or overseas) and/or branches located pan India or overseas locations or LOD as per instructions provided. Cost of dispatch to overseas locations will be paid by the Bank for the actual cost.

xi. In the case of non-Magstripe cards and Prepaid cards, the cards have to be personalized and dispatched to LOD/branches. Cost of printing of Receipt of Delivery for the PIN mailers and insertion of the same while packing the PIN mailers as a part of the dispatch process will have to be borne by the Service Provider.

xii. The facilities for the above activities should be set up either at service provider’s premises or at the card personalization vendor’s premises. In case the Service Provider is a Personalization bureau, it should be compulsorily certified for all the three networks i.e. VISA, MasterCard and RuPay. In case this job is entrusted to another agency, that agency/service provider should be compulsorily certified for the respective networks i.e. VISA, MasterCard and RuPay. The embossing file should be transmitted to the agency in a secured / encrypted manner as decided by the Bank.

xiii. The artwork specifications of each blank card plastic variant wise will be provided. If the artwork/design changes and though the Service Provider has sufficient stock, the Service Provider will have to compulsorily procure/print fresh blank card plastic. For this purpose, the Service Provider will maintain not more than 3 months of stock on quarterly basis and will consult the Bank for change in artwork/design before reordering/reprinting. If the above condition is adhered to, the Bank will reimburse the cost of the existing stock which cannot be used and the Service Provider will have to arrange for the destruction of the stock at their own premises.

xiv. The dimensions and specifications of each collateral/stationery variant wise will be provided. If the artwork/design changes and though the Service Provider has sufficient stock, the Service Provider will have to compulsorily procure/print fresh collaterals/stationery. For this purpose, the Service Provider will maintain not more than 3 months of stock on quarterly basis and will consult the Bank for change in artwork/design before reordering. If the above condition is adhered to, the Bank will reimburse the cost of the existing stock which cannot be used and the Service Provider will have to arrange for the destruction of the stock at their own premises.

xv. Procurement/printing of PIN mailer stationery as per Bank’s specification, procurement of original toner cartridge and arranging for stuffing of PIN mailers into

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envelopes, sorting and packing the same branch-wise and arranging for the secured delivery of the packed envelopes on daily basis through courier agencies/Speed Post by way of direct dispatch to customer’s mailing address(domestic or overseas) or branches located pan India or overseas locations or as per Bank’s instructions. This activity will be performed using the Bank’s infrastructure(PIN printer and HSM) and in the Bank’s premises. Blank PIN mailers which should be compatible with our PIN printer should be procured only from the vendors approved / empanelled by IBA (Indian Banks Association). Cost of printing of Receipt of Delivery for the PIN mailers and insertion of the same while packing the PIN mailers as a part of the dispatch process will have to be borne by the Service Provider. Cost of dispatch to overseas locations will be paid by the Bank for the actual cost.

xvi. The Service Provider will have to arrange for the dispatch of the Debit Cards and PIN mailers by appointing couriers/India Post. The Service Provider has to ensure that the Debit Cards and PIN mailers are dispatched through different courier agencies. The Service Provider shall be responsible for procurement of envelopes, cloth covers, plastic covers, address labels, A4 papers and related stationary to dispatch the cards and PIN mailers.

xvii. The dispatch and delivery time for cards and PIN mailers is as given below: In case of metro and urban branches, the Debit Cards and PIN mailers should be delivered in the branches within 5 bank working days after date of dispatch. In case of semi-urban and rural branches, the Debit Cards and PIN mailers should be delivered in the branches within 8 bank working days after date of dispatch. The Bank will levy the service provider at Rs.10 per day for each Debit Card delivery delayed and at Rs.5 per day for each PIN mailer delivery delayed by the Service provider. Bank Working days are the days on which Bank's Head office is functioning.

xviii. If there is a rise in instances of delayed delivery or continued instances of delayed delivery (except Force Majeure), Bank may hold discussion with the Service Provider in an endeavor to find the solution to the problem, failing which any decision of the Bank in this regard shall be final and binding on the Service Provider.

xix. The Service Provider shall arrange to collect Art work/CDs from office of IDBI Bank (time to be decided by IDBI Bank) at their own expenses.

xx. Subcontracting of the procurement of said EMV Chip card plastic, Magstripe plastic or non-Magstripe plastic, if any, shall be acceptable only from the approved list of VISA/MasterCard/RuPay certified suppliers as per their latest published bulletin. The prior written permission has to be obtained from IDBI Bank before such procurement(s).

xxi. Subcontracting of the EMV Chip Card with Magstripe, Magstripe Card or non-Magstripe card personalization job assigned to shall be acceptable only from the approved list of VISA/MasterCard/RuPay certified suppliers as per their latest published bulletin. The prior written permission has to be obtained from IDBI Bank.

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xxii. Since procurement/printing of cards and collaterals/stationery will be done by the Service Provider, it shall have adequate storing facilities for safe keeping of card stock along with collaterals. Wastages if any, while printing or while stocking of the plastics, PIN mailer, stationary etc will have to be borne by the Service Provider.

xxiii. The Embossing location should be owned or leased premises of the Service Provider. In case of leased premises, lease period shall cover the period of the present contract. Copy of lease agreement/property certificates should be provided.

xxiv. The Service Providers should furnish Local Sales Tax Registration Number and PAN No.

xxv. Attested photocopies of relevant documents/certificates should be submitted as proof in support of the claims made.

xxvi. The Service Provider shall have (a) Integrated capability for undertaking such jobs – Personalization of EMV Card

products with magnetic strip, Magstripe cards and non-Magstripe cards. (b) Adequate IT support, systems and procedures in place for loading the encrypted

data provided by IDBI Bank and convert this data into a format capable for embossing on the cards/providing to IDBI Bank in CD or through any other secured media as per Bank's requirement. Such conversion of data shall be done at the expenses of the Service Provider and IDBI Bank will not pay for such activities other than the card embossing cost agreed in this contract;

(c) In-house facilities for ‘perfect binding’ of entire consignment; (d) Internet site/telephone/cell phone/fax/e-mail-id and should have adequate storage

capacity; xxvii. The Service Provider shall be responsible for bad EMV Chip Card, Magstripe Card or

non-Magstripe cards personalization or quality of personalization not matching the latest specifications provided by IDBI Bank and the Service Provider shall not bill IDBI Bank for the same.

xxviii. At the end of the month, the Service Provider will be required to submit a certificate to IDBI Bank that the confidential data provided to them has been deleted from their system on every successful delivery of cards to the bank.

xxix. The Service Provider shall record/account-for misprinted and void cards and shall deliver/dispatch them to IDBI Bank's LOD on daily basis stating reasons for the same.

xxx. No escalation in rates on any account will be permitted during the contract period. xxxi. Any damage caused to any material, wrong embossing, mismatch of any card number

with customer data, etc. will render the Service Provider financially liable to IDBI Bank.

xxxii. The Service Provider will (whether or not he responds to this tender notice) treat the details of the documents as secret and confidential.

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xxxiii. The Service Provider shall obtain all necessary local and Government approvals and it shall abide by all local laws. The Service Provider will submit the relevant papers as and when IDBI Bank demands the same.

xxxiv. The Service Provider should make all necessary provisions for payment of taxes, local levies for the premises and Statutory Payments for workers employed.

xxxv. It is the sole responsibility of the Service Provider to obtain adequate insurance cover for the infrastructure deployed for EMV Chip Card, Magstripe card and non-Magstripe card personalization, storage of blank plastic and collaterals.

xxxvi. The Service Provider must comply with all conditions mentioned in the tender document. Non-compliance of any of the criteria will entail rejection of the offer summarily.

xxxvii. The Service Provider shall unconditionally and irrevocably, (jointly and severally in case of partnership concerns) indemnify IDBI Bank, its affiliates, subsidiaries, successors, assigns, officers, directors and employees, against any claims, losses, costs, actions, suits, damages and or otherwise arising due to any reason including performing contract on the basis of unauthorized certificates or Service Provider's violation or non-compliance of any directions, guidelines, policies, etc. issued all authorities, both regulatory / statutory and non-regulatory, and shall always keep IDBI Bank, its affiliates, subsidiaries, successors, assigns, officers, directors and employees, indemnified at all times, from and against all claims, losses, damages, costs, actions, suits, compensation or expenses or otherwise, if any, that IDBI Bank may incur by reason of any action, proceedings which may be brought by or against or taken against IDBI Bank, by anybody including the customers for anything of any nature whatsoever and shall not be suspended by any subsequent following clause. This clause shall survive the termination of the Contract for any reason whatsoever. The selected Service Provider shall execute a Deed of Indemnity in the form as per Annexure 8.

xxxviii. The offer of Service Provider shall be valid for 90 days from the date of opening of the tender.

xxxix. The Service Providers, who participate in the tender, should clearly state in their offer letter that they have read the above terms and conditions and accept the same.

xl. The Service Provider shall allow IDBI Bank, its authorized personnel, its Auditors (Internal/External), authorized personnel from RBI/other regulatory and statutory authorities and grant unrestricted right to Inspect and Audit the operations and records, computer systems and related applications/operating systems/software directly related to our services.

xli. The Service Provider will have to perform Business Continuity Plan (BCP) exercise which will cover the Scope of Activities at an alternate location once in 6 months mandatorily.

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xlii. IDBI Bank reserves the right to carry out the Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch from any Service Provider i.e. L2/L3/L4/L5 at the next best price for period of 3 months in case it finds that the L1 Service Provider is not in a position to deliver the required quality/volumes. The L1 Service Provider shall reimburse the higher difference in the billing, if any, to IDBI Bank within 30 days of raising the demand.

xliii. The selected Service Provider shall undertake to carry out, if required, the said EMV Chip card, Magstripe Card and non-Magstripe card Procurement/Manufacturing, Printing and personalization work and procurement/printing of collaterals/stationery at the same price and terms & conditions for up to 60 days after expiry of the contract at the discretion of IDBI Bank.

xliv. In the event of termination of contract, the service provider will ensure deletion/removal of encryption keys/any other confidential data/information from its hardware/system in the presence of authorized bank personnel.

xlv. The Service Provider should start all the activities mentioned in Scope of Work within 30 days of issue/acceptance of LOI and should also execute the Contract agreement, Non-disclosure agreement and Deed of Indemnity in parallel.

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SECTION 5 MEANING OF TERMS AND CONDITIONS USED IN THE RFP / C ONTRACT

1. Definitions

In this RFP/ Contract, the following terms shall have the following meanings and shall be interpreted accordingly:

a) “Applicable Law” means with respect to any person all Laws, Statutes, Treaties, Rules, Regulations, Determinations, Orders, Notifications, Writs, Processes, Decrees, Injunctions, Judgments or Awards of an Arbitrator, a court or any other governmental authorities and all governmental authorisations binding upon or applicable to such person or to any of its property or assets.

b) “Good Industry Practice” means the exercise of degree of skill, diligence and prudence

which is expected from a highly skilled experienced and internationally recognised and reputed service provider engaged in the same type of undertaking engaged in similar activity under similar circumstances and acting generally in accordance with the prevailing laws, rules, regulations codes and industry standards.

c) "The Contract" means the agreement to be entered into between IDBI Bank and the

Successful Bidder as recorded in the contract form duly signed by the parties, including all annexure, schedules, exhibits, supplements, appendices, amendments, revisions, notations and modifications thereof for Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch, as indicated / spelt out in this RFP.

d) “Bidder" means any person(s) / firm / company, etc., who has/have participated in the

bidding process.

e) “Successful Bidder" means any person(s) / firm / company, etc., whose Bid has been accepted by IDBI Bank and to whom work has been awarded and shall include its authorized representatives, successors and permitted assigns.

f) "IDBI Bank" means IDBI Bank Limited including its successors and assigns. g) "The Contract Price" means the price/compensation, payable to the Successful Bidder

under and in accordance with the Contract, for the due performance and observance of its contractual obligations under and in accordance with the Contract.

h) “Warranty Period” means the period of 3 years, commencing from the date of acceptance

as mentioned in the acceptance certificate issued by IDBI Bank.

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i) “Acceptance of Bid” means the letter/fax or any memorandum communicating to the

Bidder the acceptance of its Bid.

j) “Acceptance Certificate” means certificate issued as per Annexure 3 on successful completion of acceptability test, receipt of deliverables, etc, and after the IDBI Bank (which shall not be deemed to be an obligation on the IDBI Bank) is satisfied with the working/ performance/ delivery of Services.

k) "Confidential Information" means, (i) intellectual property information and information

relating to Intellectual Property Rights; (ii) technical or business information or material not covered in (i); (iii) proprietary or internal information related to the current, future and proposed products or service(s) of the Parties including, financial information, process/flow charts, business models, designs, drawings, data information related to products and service(s), procurement requirements, purchasing, customers, investors, employees, business and contractual relationships, business forecasts, business plans and strategies, information the Parties provide regarding third parties; (iv) information disclosed pursuant to this Contract and (v) all such other information which by its nature or the circumstances of its disclosure is confidential.

l) “Effective Date” means the date on which, this Contract is signed and executed by the

Parties hereto. If this Contract is executed in parts, then the date on which, the last of such Contracts is executed shall be construed to be the Effective Date.

m) “Intellectual Property Rights” means any patent, copyright, trademark, trade name,

design, trade secret, permit, service marks, brands, propriety information, knowledge, technology, licenses, databases, computer programs, software, know how or other form of intellectual property right, title, benefits or interest whether arising before or after the execution of this Contract and the right to ownership and registration of these rights.

n) “Parties” means the IDBI Bank and the Successful Bidder and “Party” means either of

the Parties. o) “Site” means the place in which the operations/Service(s) are to be carried out or places

approved by IDBI Bank for the purposes of the Contract together with any other places designated in the Contract as forming part of the Site.

p) “Service(s)” means services to be performed / goods to be delivered as specified in Scope

of Work which the Successful Bidder is required to provide/deliver/procure for IDBI Bank under and in accordance with the Contract/this RFP.

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2. Interpretation

In this RFP/ in the Contract, unless a contrary intention is evident:

a. Time is the essence in the performance of the Parties’ respective obligations, if any time period specified herein is extended, such time shall also be of the essence.

b. The clauses / headings are for convenient reference(s) only and do not form part

of this RFP/ the Contract;

c. unless otherwise specified, a reference to a clause number is a reference to all of its sub-clauses;

d. unless otherwise specified, a reference to a clause, sub-clause or section is a

reference to a clause, sub-clause or section of this RFP/ the Contract including any amendments or modifications to the same from time to time;

e. a word in the singular includes plural and a word in the plural includes singular;

f. a word importing a gender includes any other gender;

g. a reference to a person includes a partnership and a body corporate;

h. a reference to legislation includes legislation repealing, replacing or amending

that legislation;

i. where a word or phrase is given a particular meaning, it includes the appropriate grammatical forms of that word or phrase, which have corresponding meanings;

j. Reasonability and materiality of "doubt" and "controversy" shall be at the sole

discretion of IDBI Bank.

k. The words not expressly defined herein shall have meanings ascribed to them in the General Clauses Act, 1897 or such other relevant applicable law as amended from time to time.

l. In case of a difference of opinion on the part of the Bidder in comprehending and

/or interpreting any clause / provision of this RFP after submission of the Bid, the

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interpretation by IDBI Bank and decision of IDBI Bank in this behalf shall be final, conclusive and binding on the Bidder(s).

3. Conditions Precedent

a) The Contract is subject to the fulfillment of the following conditions precedent by the Bidder.

i. Furnishing of an unconditional and irrevocable performance bank guarantee/

performance security as per the format given in Annexure-7. ii. Execution of a Deed of Indemnity as per format given in Annexure 8.

iii. Furnishing solvency certificate and certificate confirming that there are no vigilance

or court cases threatened or pending against the Bidder.

iv. Obtaining of all statutory, regulatory and other permissions, approvals, consents and no-objections, if any, required under applicable laws or RBI or any other regulatory body or otherwise for the performance/ delivery of the Service(s) under and in accordance with the Contract and this RFP.

v. Furnishing of such other documents as IDBI Bank may specify, including but not

limited to definitive documents.

4. Standard of Performance

The Successful Bidder shall perform/ deliver the Service(s) and carry out its obligations under the Contract/ this RFP with due diligence, efficiency and economy, in accordance with generally globally accepted techniques and practices used in industry and with professional engineering standards recognized by the international professional bodies. The Successful Bidder shall safeguard IDBI Bank's legitimate interests in any dealing with third parties.

5. Use of Contract Documents & Information

The Successful Bidder shall not, without IDBI Bank's prior written consent, make use of any document, data or information etc., enumerated in this RFP, save and except for due performance and observance of the Contract and/or this RFP. It is hereby clarified that the Bidder (including Successful Bidder) shall share/ disseminate document, data or information etc. with/ to its employees/ authorized officers/ personnel etc. only for the purpose of this RFP/ Contract strictly on need to know basis.

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Any document, other than the Contract itself, enumerated in this RFP shall remain the property of IDBI Bank and shall be returned (in all copies) to IDBI Bank on completion of the Successful Bidder's performance under and in accordance with the Contract, if so required by IDBI Bank. The Successful Bidder shall execute the Non-Disclosure Agreement simultaneously at the time of execution of the Contract in the format as given in Annexure-9. The Successful Bidder shall not, without IDBI Bank's prior written consent, disclose the Contract, or any provision thereof to any person other than a person employed by the Successful Bidder in the performance of the Contract. Disclosure to any such employed person shall be made in utmost confidence and shall extend only so far as may be necessary and relevant for purpose of such performance and shall be subject to the terms and conditions of the Non-Disclosure Agreement.

6. Indemnity

The Successful Bidder shall execute and furnish to IDBI Bank, a deed of indemnity in favour of the IDBI Bank in a form and manner, as given in Annexure-8, indemnifying the IDBI Bank its directors, employees, agents, its affiliates, subsidiaries, successors, assigns and representatives from and against any costs, loss, damages, expense, claims, litigations, suits, actions, judgments, and or otherwise including but not limited to those from third parties or liabilities of any kind howsoever suffered, arising out of or incurred inter alia during and after the Contract period including but not limited to third-party claims due to infringement of patent, trademark, Intellectual Property Rights, copy-rights or industrial drawings and designs arising from use of the Services or any part thereof and/or otherwise. The provisions under this clause shall survive the termination of the Contract.

7. Warranty

Any defects/ deficiency noticed in the Services supplied shall be reworked and/or replaced promptly by the Successful Bidder with defect-free components free-of-cost.

8. Contract Amendments

No variation in or modification of the terms of the Contract shall be made except by written mutual consent signed by both the Parties i.e. the Successful Bidder and IDBI Bank. The Successful Bidder, however, agrees it shall be bound to amend the Contract, if so required by IDBI Bank, for giving effect to any amendment, modification etc. in the applicable laws including but not limited to amendment/modification etc. in the Reserve

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Bank of India Act, 1934/ the Banking Regulations Act, 1949 and/or to give effect to any modifications, amendments or fresh guidelines issued/imposed by RBI.

9. Delay in the Successful Bidder’s Performance

Performance of the Contract shall be made by the Successful Bidder strictly in accordance with the time schedule specified by IDBI Bank. Time is of the essence of Contract.

Any delay by the Successful Bidder in the performance of its contractual obligations, which the IDBI Bank in its sole discretion may adjudge, shall render the Successful Bidder liable to any or all the following sanctions:

i. Forfeiture of its performance guarantee/performance security ii. Imposition of liquidated damages/penalty, and/or iii. Termination of the Contract for default

If, at any time during performance of the Contract, the Successful Bidder or its consortium members encounter conditions impeding timely completion of the Service(s) under the Contract and performance/delivery of Service(s), the Successful Bidder shall promptly notify IDBI Bank in writing of the fact of the delay, its likely duration and its causes. As soon as practicable after receipt of the Successful Bidder notice, IDBI Bank shall evaluate the situation and may at its sole discretion extend the Successful Bidder time for performance, in which case, the extension shall be ratified by the Parties by amendment of the Contract.

10. Quality Check

a) IDBI Bank reserves the right to evolve a procedure of quality checking to ensure that the Services are according to the prescribed specifications and standards.

b) Nothing stated herein above shall in any way release or discharge the Successful Bidder

from any warranty or other obligations / liabilities under and in accordance with the Contract.

c) On successful completion of quality check, receipt of deliverables, etc, and after IDBI

Bank (which shall not be deemed to be an obligation on the IDBI Bank) is satisfied; the Acceptance Certificate in the format given in Annexure-3 will be issued by IDBI Bank. The date on which such certificate is signed shall be deemed to be the date of successful commissioning of Services.

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11. Payment Terms

a) It is mandatory that the bills being submitted should be accompanied by the break-up of cost of each component of the services offered such as Blank Plastic, Personalization Cost, Outer envelope, Inner envelope, Card Mailer, Terms and Conditions booklet, Debit Card Usage Guide, PIN Mailer printing and Dispatch as per the format provided in Annexure 10 so that we can check the quantity of card plastic and stationery .

b) All the payments to the Successful Bidder shall be subject to the performance/ delivery of the Services to the satisfaction of IDBI Bank for this purpose.

c) Penalties / liquidated damages, if any, shall be deducted from the invoice value.

d) The Successful Bidder shall be solely liable for the payment of all the past, present and future central, state and local levies, direct/indirect taxes, octroi, duties, local body tax, fines and penalties (including without limitation sales tax, value added tax, service tax, excise duties and customs duties, if any) by whatever name called, as may become due and payable in relation to the Services.

e) Notwithstanding anything contained in this RFP/ the Contract or in any other document(s) i. under no circumstances IDBI Bank shall be liable to the Successful Bidder and/or

its employees/personnel/representatives/agent etc. for direct, indirect, incidental, consequential, special or exemplary damages arising from termination of the Contract;

ii. IDBI Bank shall not have any liability whatsoever in case of any third party claims, demands, suit, actions or other proceedings against the Successful Bidder or any other person engaged by the Successful Bidder in the course of performance of the Service.

iii. IDBI Bank reserves the rights to dispute/deduct payment/withhold payments/further payment due to the Successful Bidder under the Contract, if the Successful Bidder has not performed or rendered the Services in accordance with the provisions of the Contract which the IDBI Bank at its sole discretion adjudge.

iv. Successful Bidder shall permit IDBI Bank to hold or deduct the amount from invoices, for non-performance or part performance or failure to discharge obligations under the Contract.

f) It is clarified that the any payments of the charges made to and received by authorised Successful Bidder personnel shall be considered as a full discharge of IDBI Bank’s obligations for payment under the Agreement.

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g) No Advance will be paid.

h) The payments will be on monthly billing basis and will be settled within 30 days of receipt of invoice/bills with complete details.

i) All taxes and levies shall be deducted at source as per applicable/current tax rate while making any payment, unless the Service Provider produces the certificates to the contrary from the Income Tax authorities.

j) No order or bill payment on sister concern/associate company would be released by IDBI Bank.

12. Resolution of Disputes

The Parties shall use their best efforts to settle amicably all disputes arising out of or in connection with the Contract in the following manner:

a. The Party raising the dispute shall address to the other Party a notice requesting an

amicable settlement of the dispute within 7 (seven) days of receipt of the notice.

b. The matter will be referred for negotiation between an official in grade AGM and above of IDBI Bank and a senior official of the Successful Bidder. The matter shall then be resolved by them and the agreed course of action documented within a further period of 7 days.

The Parties agree that any dispute between the Parties, which cannot be settled by negotiation in the manner, described above, may be resolved exclusively by arbitration and such dispute may be submitted by either Party to arbitration within 10 days of the failure of negotiations. Arbitration shall be held in Mumbai, India and conducted in accordance with the provision of Arbitration and Conciliation Act, 1996 or any statutory modification or re-enactment thereof. Each Party to the dispute shall appoint 1 arbitrator each and the two arbitrators shall jointly appoint the third or the presiding arbitrator. In case, the Bidder / Successful Bidder fails to appoint its arbitrator or any conflict in the appointment of the arbitrator, sole arbitrator appointed by IDBI Bank will arbitrate the matter and decision of such arbitrator shall be binding on the parties. The arbitration proceedings shall be conducted in English language. Subject to the above, the courts of law at Mumbai alone shall have the jurisdiction in respect of all matters connected with the Contract. The arbitration award shall be final, conclusive and binding upon the Parties and judgment may be entered thereon, upon the application of either Party to a court of competent jurisdiction. Each Party shall bear the cost of preparing and presenting its case, and the cost of arbitration, including fees and expenses of the arbitrators, shall be shared equally by the Parties unless the award otherwise provides.

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The Successful Bidder shall not be entitled to suspend the Service(s) or the completion of the job, pending resolution of any disputes between the Parties and shall continue, at the sole discretion of IDBI Bank, to render the Service(s) in accordance with the provisions of the Contract notwithstanding the existence of any dispute between the Parties or the subsistence of any arbitration or other proceedings. The governing law shall be Indian Law. The provision under this section shall survive the Contract.

13. Audit and Inspection

Successful Bidder undertakes to promptly produce all records and information relating to the Contract/this RFP for the purpose of inspection and audit of IDBI Bank. Successful Bidder shall provide access, to officers / employees / representatives / agents or auditors of the Bank to the premises / places where such records are kept / maintained. The Bank shall not be duty bound to give any prior notice to Successful Bidder before carrying out the said inspection or audit. The Successful Bidder agrees to allow officers of IDBI Bank to inspect and make copies at their own cost, of the records relating to the Services performed/delivered by the Successful Bidder, maintained by Successful Bidder pursuant to the Contract/this RFP.

In regards to the above, the Regulators and Government Authorities including RBI officials shall be entitled to conduct audits of the Successful Bidder at any point of time.

14. ‘NO CLAIM’ Certificate

The Successful Bidder shall not be entitled to make any claim, whatsoever, against IDBI Bank, under or by virtue of or arising out of, the Contract, nor shall IDBI Bank entertain or consider any such claim, if made by the Successful Bidder after he has signed a ‘No Claim’ Certificate in favour of IDBI Bank in such forms as shall be required by IDBI Bank after the delivery/ performance of Services are finally accepted.

15. Survival

Any provision of the Contract/ this RFP (if any) which, either expressly or by implication, survive the termination or expiry of the Contract, shall be complied with by the Parties including that of the provisions of arbitration, indemnity, confidentiality, non-

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disclosure in the same manner as if the Contract/ RFP is valid, subsisting and in full force and effect. The provisions of the clauses of the Contract/ RFP in relation to documents, data, processes, property, Intellectual Property Rights, indemnity, publicity and confidentiality and ownership survive the expiry or termination of the Contract/ this RFP and in relation to confidentiality, the obligations continue to apply unless IDBI Bank notifies the Bidder(s) (including Successful Bidder) of its release from those obligations.

16. No Agency

The Service(s) of the Successful Bidder herein shall not be construed as any agency of IDBI Bank and there shall be no principal agency relationship between IDBI Bank and the Successful Bidder in this regard.

17. No Set-off, counter-claim and cross claims.

In case the Successful Bidder has any other business relationship with IDBI Bank, no right of set-off, counter-claim and cross-claim and /or otherwise will be available to the Successful Bidder. However, IDBI Bank shall have such rights against the Successful Bidder.

18. Key Performance Measurements

Unless specified by IDBI Bank to the contrary (in writing), the Successful Bidder shall perform the Service(s) and carry out the Service(s) under and in accordance with the terms of the Contract and/or RFP.

19. Commencement and Progress

The Successful Bidder shall proceed to carry out the Service(s) with diligence and care in accordance with any stipulation as to the time, manner, mode, and method of execution contained in the Contract/ RFP and shall meet the standards of good industry practice.

20. Start of Installation:

Prior to taking up installation of any major component of work, the Successful Bidder shall submit to IDBI Bank his proposed procedures and obtain IDBI Bank's approval in writing.

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21. Contract Prices and Period

Save and except as otherwise provided herein, prices payable to the Successful Bidder as stated herein/ in the Contract shall be firm and not subject to adjustment and /or variation during performance of the Contract, irrespective of reasons whatsoever, including exchange rate fluctuations, changes in taxes, duties, levies, charges, etc. Further, IDBI Bank shall be entitled to make adjustment in the payment of Contract price in the event of levying liquidated damages and/or penalty on the Successful Bidder. IDBI Bank can award the Contract to one or more than one Bidder(s) on basis of technical and commercial evaluation for the same Service(s). The offer of the contract issued to the successful Service Provider would need to be accepted within 7 days from the date of issue of the offer. In case the selected Service Provider does not accept/respond within 7 days, the said offer shall stand cancelled and it will be passed on to L2/L3/L4/L5 Service Providers, at the Bank’s discretion. The term of the contract with the successful bidder will be for 3 years(with the same terms and conditions). IDBI Bank reserves right to terminate the contract at any point of time during the original/extended contract period without assigning any reason thereof, by giving 1 month notice.

22. Representations and Warranties

In order to induce IDBI Bank to enter into the Contract, the Bidder hereby represents and warrants as of the date hereof, which representations and warranties shall survive the term and termination hereof, the following:

a) That the Bidder is an individual/ sole proprietorship firm/ partnership firm/company which has the requisite qualifications, skills, experience and expertise in providing the Service(s), the technical know-how and the financial wherewithal, the power and the authority to enter into the Contract and provide the Service(s) sought by IDBI Bank.

b) That the Bidder is not involved in any major litigation and no litigation or investigation is threatened against the Bidder. That the existing or threatened litigations or investigations do not have an impact of affecting or compromising the performance and delivery of Service(s) under the Contract.

c) That the representations made by the Bidder in its Bid are and shall continue to remain

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true and fulfill all the requirements as are necessary for executing the duties, obligations and responsibilities as laid down in the Contract and RFP and unless IDBI Bank specifies to the contrary, the Bidder shall be bound by all the terms of the Bid. The Bidder has not suppressed any information, which is within the knowledge of the Bidder.

d) That the Bidder meets the requisite eligibility criteria as set out hereinabove and has the

requisite professional skills, personnel and resources/authorizations that are necessary for providing / rendering all such Service(s) as are necessary to perform its obligations under the Bid and this Contract

e) That the Bidder shall ensure that all assets including but not limited to software’s,

licenses, databases, documents, etc. developed, procured, deployed and created during the term of the Contract are duly maintained and suitably updated, upgraded, replaced with regard to contemporary and statutory requirements.

f) That the Bidder shall use such assets of IDBI Bank as IDBI Bank may permit for the sole

purpose of execution of its obligations under the terms of the Bid, or the Contract. The Bidder shall however, have no claim to any right, title, lien or other interest in any such property, and any possession of property for any duration whatsoever shall not create any right in equity or otherwise, merely by fact of such use or possession during or after the term hereof.

g) That the Bidder shall procure all the necessary permissions and requisite authorities approvals, consents, no objections and licenses for use of various software and any copyrighted process/product free from all claims, titles, interests and liens thereon, and shall keep IDBI Bank, its directors, officers, employees, representatives, consultants and agents indemnified in relation thereto.

h) That all the representations and warranties as have been made by the Bidder with respect

to its Bid and the Contract, are true and accurate, and shall continue to remain true and accurate through the term of the Contract.

i) That the execution of the Service(s) herein is and shall be strictly in accordance and in

compliance with all applicable laws, as amended from time to time, the regulatory framework governing the same and the good industry practice.

j) That there are – (a) no legal proceedings pending or threatened against Bidder or any sub

Bidder/third party or its team which adversely affect/may affect performance under the Contract; and (b) no inquiries or investigations have been threatened, commenced or pending against the Bidder or any sub-Bidder / third party or its team members by any

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statutory or regulatory or investigative agencies. k) That the Bidder has the corporate power to execute, deliver and perform the terms and

provisions of the Contract and has taken all necessary corporate action to authorize the execution, delivery and performance by it of the Contract.

l) That all the conditions precedent under the Contract has been complied. m) That neither the execution and delivery by the Bidder of the Contract nor the Bidder’s

compliance with or performance of the terms and provisions of the Contract (i) will contravene any provision of any applicable laws or any order, writ, injunction or decree of any court or governmental authority binding on the Bidder (ii) will conflict or be inconsistent with or result in any breach of any or the terms, covenants, conditions, provisions or stipulations of, or constitute a default under any agreement, contract or instrument to which the Bidder is a party or by which it or any of its property or assets is bound or to which it may be subject or (iii) will violate any provision of the Constitutional Documents (if applicable) of the Bidder.

n) That the Bidder certifies that all registrations, recordings, filings and notarizations of the Contract and all payments of any tax or duty, including without limitation stamp duty, registration charges or similar amounts which are required to be effected or made by the Bidder which is necessary to ensure the legality, validity, enforceability or admissibility in evidence of the Contract have been made by him/her/it.

o) That the Bidder confirms that there has not and shall not occur any execution,

amendment or modification of any agreement/contract without the prior written consent of IDBI Bank, which may directly or indirectly have a bearing on the Contract or Service(s).

p) That the Bidder owns, has license to use or otherwise has the right to use, free of any

pending or threatened liens or other security or other interests all Intellectual Property Rights, which are required or desirable for the Service(s) and the Bidder does not, in carrying on its business and operations, infringe any Intellectual Property Rights of any person. None of the Intellectual Property or Intellectual Property Rights owned or enjoyed by the Bidder or which the Bidder is licensed to use, which are material in the context of the Bidder’s business and operations are being infringed nor, there is any infringement or threatened infringement of those Intellectual Property or Intellectual Property Rights licensed or provided to the Bidder by any person. All Intellectual Property Rights (owned by the Bidder or which the Bidder is licensed to use) are valid and subsisting. All actions (including registration, payment of all registration and

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renewal fees) required to maintain the same in full force and effect have been taken thereon and shall keep IDBI Bank, its directors, officers, employees, agents, representatives and consultants indemnified in relation thereto.

23. Confidentiality

1) The Parties agree that they shall hold in trust any Confidential Information received by either Party, under the Contract, and the strictest of confidence shall be maintained in respect of such Confidential Information. The Parties also agree:

a) to maintain and use the Confidential Information only for the purposes of the

Contract and only as permitted herein;

b) to make copies of only such documents/paper as specifically authorized by the prior written consent of the other Party and with the same confidential or proprietary notices as may be printed or displayed on the original;

c) to restrict access and disclosure of Confidential Information to such of their

employees, agents, vendors, and Bidders strictly on a "need to know" basis, to maintain confidentiality of the Confidential Information disclosed to them in accordance with this Clause and

d) to treat Confidential Information as confidential for a period of 2 years from the date

of receipt. In the event of earlier termination of the Contract, the Parties hereby agree to maintain the confidentiality of the Confidential Information for a further period of 2 years from the date of such termination.

2) Confidential Information in oral form must be identified as confidential at the time of

disclosure and confirmed as such in writing within 10 days of such disclosure. Confidential Information does not include information which:

a) the recipient knew or had in its possession, prior to disclosure, without limitation

on its confidentiality;

b) is independently developed by the recipient without breach of the Contract/ this RFP ;

c) information in the public domain as a matter of law;

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d) is received from a third party not subject to the obligation of confidentiality with respect to such information;

e) is released from confidentiality with the written consent of the other Party.

The recipient shall have the burden of proving that Clauses (a) and (b) above are applicable to the information in the possession of the recipient.

Notwithstanding the foregoing, the Parties acknowledge that the nature of the Service(s) to be performed under this Contract may require the Successful Bidder's personnel to be present on premises of IDBI Bank or may require the Successful Bidder's personnel to have access to computer networks and databases of IDBI Bank while on or off-premises of IDBI Bank. It is understood that it would be impractical for IDBI Bank to monitor all information made available to the Successful Bidder under such circumstances and to provide notice to the Successful Bidder of the confidentiality of all such information. Therefore, the Successful Bidder agrees that any technical or business or other information of IDBI Bank that the Successful Bidder’s personnel, sub Bidders, or agents acquire while on the IDBI Bank's premises, or through access to IDBI Bank's computer systems or databases while on or off IDBI Bank's premises, shall be deemed Confidential Information. Confidential Information shall at all times remain the sole and exclusive property of the disclosing Party. Upon termination of the Contract, Confidential Information shall be returned to the disclosing Party or destroyed, if incapable of return. The destruction shall be witnessed and so recorded, in writing, by an authorized representative of each of the Parties. Nothing contained herein shall in any manner impair rights of IDBI Bank in respect of the Service(s), documents etc.

In the event that any of the Parties here to become legally compelled to disclose any Confidential Information, such Party shall give sufficient notice to the other Party to enable the other Party to prevent or minimize to the extent possible, such disclosure. Neither party shall disclose to a third party any Confidential Information or the contents of the Contract without the prior written consent of the other Party. The obligations of this Clause shall be satisfied by handling Confidential Information with the same degree of care, which the receiving Party applies to its own similar confidential information but in no event less than reasonable care. The obligations of this Clause shall survive the expiry, cancellation or termination of the Contract till such Confidential Information enters public domain or as stated above.

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Reverse Engineering The Successful Bidder acknowledges that during the course of performance of Services/its obligations under the Contract/RFP, it may get an access to the software(s) owned by /licensed to IDBI Bank. Successful Bidder warrants that it shall use such software only for the purpose of the Contract/this RFP and shall not do the following (a) reverse engineer, decompile, decode, decrypt, disassemble, or in any way derive its source code; (b) modify, translate, adapt, alter, or create derivative works from it; (c) copy, distribute, publicly display, transmit, sell, rent, lease or otherwise exploit it; or (d) distribute, sublicense, rent, lease, loan it to any third party

24. Termination

IDBI Bank may terminate the Contract by giving Successful Bidder, a prior and written notice of 30(thirty) days indicating its intention to terminate the Contract under the following circumstances:

i. Where it comes to IDBI Bank's attention that the Successful Bidder (or the Bidder’s

team/its personnel/agents/servants etc.) is in a position of actual conflict of interest with the interests of IDBI Bank, in relation to any of terms of the Bidder’s bid or the Contract.

ii. Where the Successful Bidder’s ability to survive as an independent corporate entity is

threatened or is lost owing to any reason whatsoever, including inter-alia the filing of any bankruptcy proceedings against the Successful Bidder, any failure by the Successful Bidder to pay any of its dues to its creditors, the institution of any winding up proceedings against the Successful Bidder or the happening of any such events that are adverse to the commercial viability of the Successful Bidder.

iii. In the event of the happening of any events of the above nature, IDBI Bank shall

reserve the right to take any steps as are necessary, to ensure the effective transition of the Service(s) to the next successor Bidder, and to ensure business continuity.

Termination for Insolvency: IDBI Bank may at any time terminate the Contract by giving written notice of 30(thirty) days to the Successful Bidder, indicating its intention of termination the Contract without compensation to the Successful Bidder, if the Successful Bidder becomes bankrupt or otherwise insolvent, provided that such termination will not prejudice or affect any right of action or remedy which has accrued or will accrue thereafter to IDBI Bank.

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Termination for Default : IDBI Bank, without prejudice to any other right or remedy for breach of Contract, by a written notice of default sent to the Successful Bidder, may terminate the Contract in whole or in part. Termination for other than Default : IDBI Bank, without prejudice to any other right or remedy and without assigning any reason, may at its sole discretion, serve upon the Successful Bidder a written notice of 30(thirty) days, indicating its intention to terminate the Contract and may terminate the Contract in whole or in part without being liable or responsible to the Bidder in any manner whatsoever.

Force Majeure:

The Bidder shall not be liable for forfeiture of its performance security or to pay liquidated damages or for termination of contract for default, if and to the extent that its delay in performance or other failure to perform its obligations under the contract is the result of an event of force Majeure. For purposes of this Clause, "Force Majeure" means an event beyond control of the Bidder and not involving the Bidder's fault or negligence and not foreseeable. Such events may include, Acts of God or of public enemy, acts of Government of India in their sovereign capacity, acts of war, fires, floods and freight embargoes. If a Force Majeure situation arises, the Bidder shall promptly notify IDBI Bank in writing of such conditions and shall serve the notice on IDBI Bank within 15 (fifteen) calendar days from the date of happening of Force Majeure and also submit all necessary proof to the satisfaction of IDBI Bank and the time when the Bidder is likely to resume its obligations. IDBI Bank shall decide the happening of the Force Majeure and the decision of IDBI Bank shall be final, conclusive and binding on the Bidder. Unless otherwise directed by IDBI Bank in writing, the Bidder shall continue to perform its obligations under the Contract as far as it is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event. The decision of IDBI Bank in deciding whether the event is force majeure or not is at the sole discretion of IDBI Bank and binding on the Bidder. In such a case, the time for performance shall be extended by IDBI Bank (but shall not be bound to) by a period(s) not less than the duration of such delay. If the duration of delay continues beyond a period of one month, IDBI Bank and the Bidder shall hold consultations with each other in an endeavor to find a solution to the problem and in the event of not finding a solution, IDBI Bank shall be entitled to terminate the Contract without being responsible or liable to any damages. Notwithstanding the above, decision of IDBI Bank shall be final and binding upon the Bidder.

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25. Consequences of Termination

a) In the event of termination of the Contract due to any cause whatsoever, [whether consequent to the stipulated term of the Contract or otherwise], IDBI Bank shall be entitled to impose any such obligations and conditions and issue any clarifications as may be necessary to ensure an efficient transition and effective business continuity of the Service(s) which the Successful Bidder shall be obliged to comply with and take all available steps to minimize loss resulting from that termination/breach, and further allow the next successor Bidder to take over the obligations of the erstwhile Successful Bidder in relation to the execution/continued execution of the scope of the Contract.

b) In the event of termination of the Contract due to efflux of time where the term is not

extended by IDBI Bank, the Successful Bidder shall be obliged to provide all such assistance to the next successor Bidder or any other person as may be required and as IDBI Bank may specify including training, where the successor(s) is a representative/personnel of IDBI Bank, to enable the successor to provide adequately the Service(s) hereunder, even where such assistance is required to be rendered for a reasonable period that may extend beyond the term/earlier termination hereof.

c) Where the termination of the Contract is prior to its stipulated term on account of a

default on the part of the Successful Bidder or due to the fact that the survival of the Successful Bidder as an independent corporate entity is threatened/has ceased, IDBI Bank shall pay the Successful Bidder for that part of the Service(s) which have been authorized by IDBI Bank and satisfactorily performed by the Successful Bidder up to the date of termination. Without prejudice to any other rights, IDBI Bank may retain such amounts from the payment due and payable by IDBI Bank to the Successful Bidder as may be required to offset any losses caused to IDBI Bank as a result of any act/omissions of the Successful Bidder. In case of any loss or damage due to default on the part of the Successful Bidder in performing Services or any failure to perform any of its obligations under the Contract, the Successful Bidder shall compensate IDBI Bank for any such loss, damages or other costs, incurred by IDBI Bank. Additionally, the sub Bidder (if any) other members of its team shall continue to perform all its obligations and responsibilities under the Contract in an identical manner as were being performed hitherto before in order to execute an effective transition and to maintain business continuity. All permitted third parties shall continue to perform all / any functions as stipulated by IDBI Bank and as may be proper and necessary to execute the Service(s) under the Contract in terms of the Successful Bidder’s bid and the Contract.

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IDBI BANK Ltd.

d) Nothing herein shall restrict the right of IDBI Bank to invoke the performance bank

guarantee and/or other guarantees, securities furnished, enforce the Deed of Indemnity and pursue such other rights and/or remedies that may be available to IDBI Bank under law or otherwise.

e) The termination hereof shall not affect any accrued right or liability of either Party nor

affect the operation of the provisions of the Contract that are expressly or by implication intended to come into or continue in force on or after such termination.

f) In the event of termination of this Contract for any reason whatsoever, IDBI Bank shall

have the right to publicize such termination to caution the customers/public from dealing with the Successful Bidder.

26. Relationship between the Parties:

Nothing in the Contract constitutes any fiduciary relationship between IDBI Bank and Successful Bidder/its team or any relationship of employer - employee, principal and agent, or partnership, between IDBI Bank and the Successful Bidder. No Party has any authority to bind the other Party in any manner whatsoever, except as agreed under the terms of the Contract. IDBI Bank has no obligation to the Successful Bidder’s except as agreed under the terms of the Contract. All employees/personnel/ representatives/agents etc., engaged by the Successful Bidder for performing its obligations under the Contract/RFP shall be in sole employment of the Successful Bidder and the Successful Bidder shall be solely responsible for their salaries, wages, statutory payments etc. Under no circumstances, shall IDBI Bank be liable for any payment or claim or compensation (including but not limited to any compensation on account of any injury / death / termination) of any nature to the employees/personnel/representatives/agent etc. of the Successful Bidder. The Successful Bidder shall disclose to IDBI Bank in writing, all actual and potential conflicts of interest that exist, arise or may arise (either for the Successful Bidder or its team/agents/representatives/personnel etc.) in the course of performing the Services as soon as practical after it becomes aware of that conflict.

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IDBI BANK Ltd.

The Successful Bidder shall not make or permit to be made a public announcement or media release about any aspect of the Contract unless IDBI Bank first gives the Successful Bidder its prior written consent

27. No Assignment

The Contract cannot be transferred or assigned by the Successful Bidder without the prior written approval of IDBI Bank.

28. Entire Contract

The terms and conditions laid down in this RFP/the Contract and all annexure thereto shall be read in consonance with and form an integral part of the Contract. The Contract supersedes any prior contract, understanding or representation of the Parties on the subject matter.

29. Governing Law

The Contract and any non-contractual obligations arising out of or in connection with the Contract shall be governed by the laws of Republic of India. This provisions shall survive the Contract.

30. Jurisdiction of Courts

The courts at Mumbai shall have non-exclusive jurisdiction to determine any proceeding in relation to the Contract/this RFP. The provisions shall survive the Contract.

31. Suspension of Payment to the Successful Bidder

IDBI Bank may by a written notice of suspension, suspend all payments to the Successful Bidder under the Contract, if the Successful Bidder fails to perform any of its obligations under the Contract, (including the carrying out of the Services) provided that such notice of suspension:

i. Shall specify the nature of the failure and

ii. Shall request the Successful Bidder to remedy such failure within a specified period from the date of issue of such notice of suspension.

32. Period of Contract

The contract will be for a period of 3 years.

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IDBI BANK Ltd.

SECTION 6

BIDDER INFORMATION

(TO BE FURNISHED ALSO FOR EACH SUBCONTRACTOR SEPARATELY)

Name of the Company/Firm Postal Address

Address of Registered Office

Telephone, Fax, Mobile numbers of key Executives/Directors E-mail address

Year of commencement of business Certifications Staff – Technical support

Staff – Software development Whether for the process of Management Services of Debit Cards, the Bidder / any of its associates, have ever been cautioned/ reprimanded/blacklisted or have had its contract revoked / terminated by any concern to which it was under contract for supply of cards, or by any regulatory or statutory body or RBI or the Indian Banks Association (IBA) etc. Please provide the details.

Name, Designation, Tel No, email of the authorised official submitting the RFP

KEY / SENIOR OFFICIALS / DIRECTORS Sr. No.

Name Designation Qualification With the Company since

Line of Experience

FINANCIAL INDICATORS (Rs in crores) (Financial year wise) Item 2011-12 2012-13 2013-14 Turnover from Business in India Profit after Tax from Business in India

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IDBI BANK Ltd.

ANNEXURE - 1

CONTENTS AND FORMAT OF TECHNICAL BID

The major sections of the proposal should be organized as follows: Introduction

This section should provide a brief write-up about the proposal, Bidder Bidder Information

This section should provide all the relevant information about the Bidder, including the required Bidder information (Section 6 of the RFP).

Product Information This section should provide product brochures, product technical specifications, pamphlets, etc..

Maintenance & Support This section should discuss the Maintenance & Support methodology to be adopted by the Bidder.

List of documents/ enclosures Documents, other than the commercial documents, that must be submitted with the proposal are the following:- a) Bidder’s constitution documents like Articles of Association & Memorandum of

Association / Partnership Deed / Proprietorship registration document etc. or any other related document specified by the Bank.

b) Covering letter as mentioned in Annexure 2. c) Undertaking letter as mentioned in Annexure 5. d) Unconditional Acceptance of Terms & Conditions of the RFP as mentioned in

Annexure 11. e) Original copy of Bid duly signed with its stamp. f) One copy of this tender document and corrigendum with seal & signature of the

authorized person on each page. g) All the Bids must be accompanied by EMD and pay-order/demand draft towards

cost of this tender document. h) Last 3 years Audited balance sheets (duly certified / authenticated) as a supporting

document. The proposals submitted by the prospective Bidders shall be summarily rejected, if it does not comply with the turnover condition mentioned in the technical eligibility criteria.

i) In case the activities mentioned in the Scope of Work are sub-contracted, copies of agreements between the Bidder and it’s service provider should be submitted.

j) Bidder should submit certificate of incorporation and a self declaration stating that they are not in the negative list of any bank/government organization. The

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IDBI BANK Ltd.

self declaration should be on a company letter head and duly signed by authorized signatory.

k) Addresses of support offices PAN India if any. l) Documents proving the clientele of the Bidder m) Details of technical staff and R&D facilities available in India and abroad for

performance/ delivery of Services. n) Letter from the Bidder permitting and authorising IDBI Bank and its officials to

visit and inspect its premises before opening of the Financial Bids. o) Certifications details like ISO if any. p) Supporting document/copies in support of Bidder’s eligibility as per pre-

qualification criteria; q) Details of the Bidder and Bank details as per Annexure 12; r) Non-Disclosure Agreement as per Annexure 9; s) Self-declaration stating that the Bidder has not been blacklisted by Govt./Govt.

Agency/Bank(s)/Financial Institutions in India or overseas in the last three years duly signed by its authorized signatory. The declaration should be part of Offer letter. The offer letter should be printed on the letter head of the Bidder.

t) Copy of all permissions, consents, approvals and license from all authorities, both regulatory/statutory and non-regulatory, for executing the Service(s).

u) A copy of VISA, MASTERCARD and RUPAY Certification for the Personalization Bureau/s carrying out the EMV Chip Card and Magstripe Card personalization work.

v) Details of Bidders Internet Website, Cell phone, telephone numbers and email id of concerned officials.

w) Any other document/information prescribed in the RFP to be submitted as part of the Bid.

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IDBI BANK Ltd.

ANNEXURE – 2 : Format for Cover Letter Place: Date: To, IDBI Bank Ltd. Debit Card Operations, CPU IDBI Bank Ltd., Sarju House, Plot No.90, 7th Street, MIDC, Andheri (East), Mumbai-400093 Dear Sir, Subject : Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch In respect of the Bid for Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch please find enclosed our response to your RFP dated February 19, 2015. Having examined the RFP Document and annexure thereto, I/we, the undersigned, in conformity with the RFP offer to provide the Service(s) as defined and described in the RFP, on the terms and conditions mentioned in the RFP and for the sum / price indicated as per Financial Bid.

If any action is brought against IDBI Bank for infringement / violation, of the applicable laws in respect of the Service(s)/ our obligations, I/we shall defend the same at my/our cost and consequences and will indemnify IDBI Bank and shall hold IDBI Bank harmless of all the costs and other expenses that IDBI Bank may incur or suffer in this connection.

I/We undertake to you that, if my/our Bid/Proposal is accepted, I/we shall provide the Service(s) comprised in the Contract within timeframe specified, starting from the date of receipt of notification of award from IDBI Bank.

We agree to abide by this proposal for the period of 90 days from the date of Bid opening and it shall remain binding upon me/us and may be accepted at any time before the expiry of that period.

I/We agree to execute a contract in the form to be communicated by IDBI Bank, incorporating all agreements with such alterations or additions thereto as may be necessary to

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IDBI BANK Ltd.

adapt such agreement to the circumstances of the standard and notice of the award within time prescribed after notification of your intention to accept this proposal.

Unless and until a formal agreement is prepared and executed this proposal together with your written acceptance thereof shall constitute a binding contract. I/We also agree to execute all other documents and agreements as may be advised by IDBI Bank.

I/We understand that you are not bound to accept the lowest or any Bid you may receive, not to give any reason for rejection of any Bid and that you will not defray any expenses incurred by me/us in biding.

I/We certify that all the information and representations furnished herein are true, correct, valid and subsisting in every respect and can be supported with relevant documents of proof on demand by the IDBI Bank and that I/we have not suppressed any information, which is within my/our knowledge.

As security for the due performance and observance of the undertaking and obligation of the Bid, I/we submit herewith Demand Draft / Banker’s Cheque bearing no. ____________ dated __________ drawn in favour of IDBI Bank Limited for an amount of Rs. 15,00,000/- payable at Mumbai .

Dated this _____ day of ____________________ 2015 Signature

(Company Seal)1 __________________ In the capacity of Duly authorized to sign bids for and on behalf of:

1 In accordance with the provisions for affixation of common seal as provided in the Articles of Association and to be supported by board resolution.

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IDBI BANK Ltd.

ANNEXURE – 3 : Acceptance Certificate No. Date: M/s. Subject : Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch This is to certify that the Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch has been successfully completed (subject to remarks in para No.2) in accordance with the Contract. Contract No. ______________________________ dated ________ The Successful Bidder has fulfilled his contractual obligations satisfactorily* or The Successful Bidder has failed to fulfil its contractual obligations with regard to the following : (a) (b) (c) (d) The amount of recovery on account of non-rendering of Services is given under Para No._____. The amount of recovery on account of failure of the Successful Bidder to meet its contractual obligations is as indicated in endorsement of the letter. Signature : ___________________ Name : ___________________ Designation : _____________________________________ Explanatory notes for filing up the certificates:

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IDBI BANK Ltd.

ANNEXURE – 4 : Format of power-of-attorney for signing of Bid

POWER OF ATTORNEY (On Stamp Paper of relevant value)

Know all men by these presents, we (name of the Bidder and its address) do hereby appoint and authorize Shri (full name and residential address) who is presently employed with us and holding the position of as our attorney, to do in our name and on our behalf, all such acts, deeds and things necessary in connection with or incidental to our proposal for Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards, in response to the RFP ( Request for Proposal) floated by IDBI Bank Ltd (hereinafter referred to as IDBI Bank), including signing and submission of all documents and providing information/responses to IDBI Bank in all matters in connection with our Bid.

We hereby agree, declare and undertake that all the acts, deeds and things lawfully done by our said attorney shall be construed as acts, deeds and things done, performed and executed by us and we hereby agree to ratify and confirm all acts, deeds and things lawfully done by our said attorney pursuant to this irrevocable Power of Attorney and that all acts, deeds and things done by our aforesaid attorney shall always be deemed to have been done by us. Dated this _____ day of ____________________ 2015 For

(Signature) (Name, Designation and Address)

Accepted

(Signature) (Name, Title and Address of the Attorney) Date: Witnesses : 1) (Name, Signature & Address) 2) (Name, Signature & Address)

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IDBI BANK Ltd.

Note:

1. To be executed by the all members in case of a Consortium.

2. The mode of execution of the Power of Attorney should be in accordance with the procedure, if any, laid down by the applicable law and the charter documents of the executants and when it is so required the same should be under common seal affixed in accordance with the required procedure.

3. Also, wherever required, the Bidder should submit for verification the extract of the charter documents and documents such as a resolution/power of attorney in favour of the Person executing this Power of Attorney for the delegation of power hereunder on behalf of the Bidder.

4. In case the Application is signed by an authorized Director / Partner or Proprietor of the Applicant, a certified copy of the appropriate resolution / document conveying such authority may be enclosed in lieu of the Power of Attorney.

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IDBI BANK Ltd.

ANNEXURE – 5 : Undertaking

Undertaking We, [•] (name and designation) on behalf of [•] having its registered office at [•] have submitted a Bid proposal to IDBI Bank for Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards in response to the Request for Proposal (RFP) dated issued February 19, 2015 by IDBI Bank.

a. We are duly authorized persons to submit this undertaking b. We have read and understood the aforesaid RFP and we hereby convey our

absolute and unconditional acceptance to the aforesaid RFP. c. We do not have any business relationship with IDBI Bank including its

directors and officers which may result in any conflict of interest between us and IDBI Bank. We shall on occurrence of any such event immediately inform the concerned authorities of the same

d. We have submitted our Bid in compliance with the specific requirements as mentioned in this RFP.

e. We have provided with all necessary information and details as required by IDBI Bank and shall provide with such additional information’s may be required by IDBI Bank from time to time.

f. Neither we nor any of our employee/director has been barred from providing the Services nor are we in negative list/blacklisted by any public sector banks, statutory or regulatory or investigative agencies in India or abroad.

g. All the information furnished here in and as per the document submitted is true and accurate and nothing has been concealed or tampered with. We have gone through all the conditions of Bid and are aware that we would be liable to any punitive action in case of furnishing of false information / documents.

It is further certified that we have not modified or deleted any text/matter in this RFP. Dated this _____ day of ____________________ 2015 Signature

(Company Seal) __________________ In the capacity of Duly authorized to sign bids for and on behalf of:

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IDBI BANK Ltd.

ANNEXURE – 6 : Contract Form THIS AGREEMENT made at………………… the ………day of ……………………. 2015. Between IDBI BANK LIMITED, a company registered under the Companies Act, 1956 (1 of 1956) and a banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter called “IDBI Bank ” which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and assigns) of the ONE PART And ………………… (Name of Successful Bidder) of ………………… (please specify the registered office of the Successful Bidder) (hereinafter called “Successful Bidder” which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and permitted assigns) of the OTHER PART ; IDBI Bank and Successful Bidder are hereinafter collectively referred to as "Parties" and individually as Party- WHEREAS IDBI Bank vide its RFP No. 1/2015 dated February 19, 2015 (RFP) had invited Bids from the eligible Bidders for Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards.

WHEREAS the Successful Bidder has represented that it is engaged in the business of providing the Services and has all the requisite skills, expertise, experience and necessary facilitates for providing/rendering/delivering the Service(s) to IDBI Bank.

WHEREAS IDBI Bank relying upon the representations and warranties made by the

Successful Bidder has accepted its Bid for rendering/delivering the Service(s) for the sum of [•] (Contract Price in Words and Figures) (hereinafter called “the Contract Price”). In the said premises, the Parties hereby enter into this Agreement to provide the Service(s), on the terms and conditions appearing hereinafter NOW THIS AGREEEMENT WITNESSETH AND IT IS HEREBY AGR EED BY AND BETWEEN THE PARTIES HERETO AS FOLLOWS : In this Agreement words and expressions not specifically defined shall have the same meanings as are respectively assigned to them in the RFP.

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IDBI BANK Ltd.

The RFP together with all Annexure, Schedules and Forms of RFP amended from time to time and this Agreement, and the other related documents shall be deemed to form and be read and construed as part of these presents. The Contract supersedes any prior contract, understanding or representation of the Parties on the subject matter.

In consideration of the payment of the Contract Price in accordance and subject to terms and conditions contained in RFP by IDBI Bank to the Successful Bidder, the Successful Bidder hereby agrees and covenants with IDBI Bank to provide/render/deliver the Service(s) and to remedy defects, if any therein, strictly in conformity in all respects with the provisions of the Contract. IDBI Bank hereby agrees and covenants to pay the Successful Bidder in consideration of the Service(s) and the remedying of defects, if any therein, the Contract Price or such other sum as may become payable under the provisions of the Contract at the times and in the manner prescribed by the Contract. IN WITNESS WHEREOF the parties hereto have caused these presents to be executed on the day, month and year first above written. Signed and Delivered by the withinnamed Signature : Name : Date :- .......................... IN THE PRESENCE OF 1. Signature Name :- ....................... Address :- ....................... ..................................

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IDBI BANK Ltd.

2. Signature Name :- ....................... Address : ....................... .................................. Signed and Delivered by ......... ......................... the withinnamed M/s. .................................. .................................. Date :- ....................... IN THE PRESENCE OF : 1. Signature 2. Signature Name :- ...................... Name : ………………………. Address :- ...................... Address : …………………… .................................. ………………………..

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IDBI BANK Ltd.

ANNEXURE – 7 : Performance Security Form

Bank Guarantee No. Bank Guarantee Amount Expiry Date Claim Amount Account

___________________________________ ___________________________________ ___________________________________ ___________________________________ M/s.

GUARANTEE FOR PERFORMANCE OF CONTRACT THIS GUARANTEE AGREEMENT executed at ___________ this ________ day of _____________ Two Thousand Fifteen BY : ______________________ Bank, a body corporate constituted under _______________, having its Registered Office/ Head Office at ______________, and a Branch Office at _____________________________________________________ (hereinafter referred to as “ the Guarantor”, which expression shall, unless it be repugnant to the subject, meaning or context thereof, be deemed to mean and include its successors and assigns) IN FAVOUR OF: IDBI BANK LIMITED , a company registered under the Companies Act, 1956 (1 of 1956) and a banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter referred to as “IDBI Bank” which expression shall unless it be repugnant to the subject, meaning or context thereof, be deemed to mean and include its successors and assigns),

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IDBI BANK Ltd.

WHEREAS, Bank, vide its RFP No.1/2015 dated February 19, 2015 (RFP), had called for the bids for engagement of vendor to implement Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards with collaterals, PIN printing and

dispatch and for the purposes M/s. [•] have been appointed as the vendor (hereinafter

referred to as “Successful Bidder"). The Successful Bidder has entered into Contract on [•] (the Contract) with IDBI Bank, subject to the terms, conditions, covenants, provisions and stipulation contained therein. The Successful Bidder has also furnished indemnity deed dated [•] and non-disclosure / confidentiality agreement dated [•] and as such is bound by the same. AND WHEREAS pursuant to RFP, the Contract, Annexure, Schedule, Forms and the other related documents (hereinafter collectively referred to as “the said documents”, IDBI Bank has agreed to avail from M/s [•]and M/s. [•] has agreed to provide to the Bank Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch, more particularly described in the said documents (hereinafter collectively referred to as “ the Services”), subject to payment of the contract price as stated in the said documents (the Contract Price) and also subject to the terms, conditions, covenants, provisions and stipulations contained the said documents. AND WHEREAS the Successful Bidder has duly signed the said documents. AND WHEREAS in terms of the said documents, the Successful Bidder has agreed to provide the Services and to procure an unconditional and irrevocable performance bank guarantee, in favor of IDBI Bank, from a bank acceptable to IDBI Bank for securing the Services towards the faithful observance and performance by the Successful Bidder of the terms, conditions, covenants, stipulations, provisions of the said documents. AND WHEREAS at the request of the Successful Bidder, the Guarantor has agreed to guarantee the Bank, payment amounting to Rs.75,00,000/- (Rupees Seventy five lakhs only) towards faithful observance and performance by the Successful Bidder of the terms of the said document NOW, THEREFORE, THIS AGREEMENT WITNESSETH AS FOLLOW S: The words and expressions not specifically defined shall have the same meanings as are respectively assigned to them in the RFP 1. The Guarantor hereby guarantees and undertakes to pay, on demand, to IDBI Bank at its office at Mumbai forthwith an amount of Rs.75,00,000/- or any part thereof, as the case

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IDBI BANK Ltd.

may be, as aforesaid due to IDBI Bank from the Successful Bidder, towards any loss, costs, damages, etc. suffered by IDBI Bank on account of default of the Successful Bidder in the faithful observance and performance of the terms, conditions, covenants, stipulations, provisions of the said documents, without any demur, reservation, contest, recourse or protest or without any reference to the Successful Bidder. Any such demand or claim made by IDBI Bank, on the Guarantor shall be final, conclusive and binding notwithstanding any difference or any dispute between IDBI Bank and the Successful Bidder or any dispute between IDBI Bank and the Successful Bidder pending before any Court, Tribunal, Arbitrator, or any other authority. 2. The Guarantor agrees and undertakes not to revoke this Guarantee during the currency of these presents/the said documents, without the previous written consent of IDBI Bank and further agrees that the Guarantee herein contained shall continue to be enforceable until and unless it is discharged earlier by IDBI Bank, in writing. 3. IDBI Bank shall be the sole judge to decide whether the Successful Bidder has failed to observe the terms and conditions of the said documents and on account of the said failure what amount has become payable by the Successful Bidder to IDBI Bank under this Guarantee. The decision of IDBI Bank in this behalf shall be final, conclusive and binding on the Guarantor and the Guarantor shall not be entitled to require IDBI Bank to establish its claim under this Guarantee and shall pay the sums demanded without any objection, whatsoever. 4. To give effect to this Guarantee, IDBI Bank, may act as the Guarantor was the principal debtor to it. 5. The liability of the Guarantor, under this Guarantee shall not be affected by (a) Any change in the constitution or winding up of the Successful Bidder or any absorption, merger or (b) Amalgamation of the Successful Bidder with any other company, corporation or concern; or (C) Any change in the management of the Successful Bidder or takeover of the management of the Successful Bidder by the Government or by any other authority; or (d) Acquisition or rationalization of the Successful Bidder and / or of any of its undertaking(s) pursuant to any law; or (e) Any change in the constitution of IDBI Bank / Successful Bidder; or (f) Any change in the setup of the Guarantor which may be by way of change in the constitution,

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IDBI BANK Ltd.

(g) Winding up, voluntary or otherwise, absorption, merger or amalgamation or otherwise; or the absence or deficiency of powers on the part of the Guarantor to give Guarantees and / or Indemnities or any irregularity in the exercise of such powers. (h) Any variance in the terms and conditions of the said documents. 6. IDBI Bank shall be at liberty to make any modification or otherwise vary or alter the said terms & conditions and / or rules or regulations concerning the said documents and the same will not in any way discharge or otherwise vitiate or affect this Guarantee. However, the liability of the Guarantor shall not exceed the guaranteed amount of Rs.75,00,000/- at any point of time. 7. Any act or omission, time or indulgence granted by IDBI Bank to the Successful Bidder and / or Guarantor if any will also not discharge this Guarantee or otherwise vitiate or affect or prejudice this Guarantee. Notwithstanding anything to the contrary contained herein, and / or any indulgence shown by IDBI Bank, the Guarantee hereby furnished shall remain in full force and effect until the ultimate balance of the entire dues of IDBI Bank being Rs.75,00,000/- under this Guarantee as aforesaid have been paid in full. 8. The Guarantor shall on demand make the payment without set-off and free and clear of any deductions, charges, fees, or withholding of any nature presently or in the future imposed, levied, collected, withheld or assessed by the Government or any political subdivision or authority and therein and thereof. 9. The Guarantor confirms that a mere letter from IDBI Bank under the signature of its Authorized Signatory that there has been a default/failure on the part of the Successful Bidder in faithfully observing and performing the terms, conditions, covenants, stipulations, provisions, of the Agreement/ the said documents, shall without any other or further proof be final, conclusive and binding on the Guarantor. 10. This Guarantee will expire on [•] (validity period). However, any demand or claim under this Guarantee must be received by the Guarantor within a period of 90 days (claim period) after the expiry of the validity period and if no such demand or claim has been received by the Guarantor within 90 days after the expiry of the validity period, then all the rights of the Bank under this Guarantee shall cease. 11. The Guarantor hereby agree and undertake to extend the validity period of this guarantee for a further period as decided by IDBI Bank when such request is received at least 15 days before the expiry of validity period of the Guarantee.

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IDBI BANK Ltd.

12. This Guarantee shall be binding upon us and successors–in-interest and shall be irrevocable. 13. For all purposes connected with this Guarantee and in respect of all disputes and differences under or in respect of these presents or arising therefrom, the courts of Mumbai shall alone have jurisdiction to the exclusion of all other courts. IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on the day, month and year first herein above written as hereinafter appearing. SIGNED AND DELIVERED BY the within named Guarantor, ______________________, by the hand of Shri.__________, its authorised official.

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IDBI BANK Ltd.

ANNEXURE - 8 : Deed of Indemnity

This Deed of Indemnity executed at Mumbai on the ______ day of _______ by ________________________________________ (hereinafter referred to as “the Obligor” which expression shall unless it be repugnant to the context, subject or meaning thereof, shall be deemed to mean and include successors and permitted assigns); IN FAVOUR OF IDBI BANK LIMITED, a company registered and incorporated under the Companies Act, 1956 (1 of 1956) and a banking company within the meaning of section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai – 400 005 (hereinafter referred to as “IDBI Bank ” which expression shall, unless it be repugnant to the subject or context or meaning thereof, be deemed to mean and include its successors and assigns) WHEREAS IDBI Bank vide its RFP No.1/2015 dated February 19, 2015 (RFP) had invited Bids from the eligible Bidders for Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards WHEREAS (1) The Obligor has

(a) offered to IDBI Bank the Services as stated under Section 1 of RFP;

(b) represented and warranted that it has all permissions, consents, approvals and license from all authorities, both regulatory / statutory and non-regulatory, for executing the Services as stated in the Contract dated………/RFP;

(c) represented and warranted that the aforesaid Services offered to IDBI Bank do

not violate any provisions of the applicable laws, regulations or guidelines including laws relating to Intellectual Property Rights, legal and environmental. In case there is any violation of any law, rules or regulation, which is capable of being remedied the same will be got remedied immediately during the implementation, maintenance and contract period to the satisfaction of IDBI Bank;

(d) represented and warranted that they are authorised and legally eligible and otherwise entitled and competent to enter into such Contract with IDBI Bank;

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IDBI BANK Ltd.

(2) IDBI Bank, relying and based on the aforesaid representations and warranties of the Obligor, has agreed to avail the Services from the Obligor on the terms and conditions contained in its Contract dated ____________________ (the Contract) with the Obligor;

(3) One of the conditions of the aforesaid Contract is that the Obligor is required to furnish an

indemnity in favour of IDBI Bank indemnifying the latter against any loss, damages or claims arising out of any violations of the applicable laws, regulations, guidelines during the execution and rendering/delivery of Services to IDBI Bank and/or due to breach of terms and conditions of the Contract by the Obligor and/or on account of misconduct, omission or negligence or otherwise by the Obligor.

(4) In pursuance thererof, the Obligor has agreed to furnish an indemnity in the form and

manner and to the satisfaction of IDBI Bank as hereinafter appearing; NOW THIS DEED WITNESSETH AS UNDER: -

The words and expressions not specifically defined shall have the same meanings as are

respectively assigned to them in the RFP/the Contract.

In consideration of IDBI Bank having agreed to award the Contract to the Obligor, the Obligor hereby unconditionally, absolutely and irrevocably agree and undertake that: -

(1) the Obligor shall, at all times hereinafter, save and keep harmless and indemnified IDBI Bank, including its respective directors, officers, employees, agents and representatives and keep them indemnified from and against any claim, costs, charges, damages, demand, losses, liabilities or expenses of any nature and kind whatsoever and by whomsoever made in respect of the Contract and any loss or damage caused from and against all suits and other actions that may be instituted taken or preferred against IDBI Bank by whomsoever and all losses, damages, costs, charges and expenses that IDBI Bank may incur by reason of any claim made by any claimant for any reason whatsoever or by anybody claiming under them or otherwise for any losses, damages or claims arising out of all kinds of accidents, destruction, deliberate or otherwise, direct or indirect, from those arising out of violation of applicable laws including those relating to intellectual property rights, rules, regulations, guidelines and also from the environmental damages, if any, which may occur or result from the terms of the Agreement.

(2) The Obligor further agrees and undertakes that the Obligor shall, ensure that all the

permissions, authorisations, consents and licenses are obtained and renewed from the local and/or municipal and/or governmental authorities, as may be required under the applicable laws, rules, regulations, guidelines, orders framed or issued by any appropriate authorities.

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IDBI BANK Ltd.

(3) The Obligor further agrees to provide complete documentation of all sub-systems,

operating systems, systems software, utility software and other software, hardware or other components in the nature of accessories or otherwise they are having or procured from third parties. The Obligor shall also provide licensed software for all software services, whether developed by it or acquired from others for performing the obligations under the Contract. The Obligor hereby indemnifies and keeps indemnified IDBI Bank including its respective directors, officers, employees, agents and representatives against any levies / penalties / claims / demands litigations, suits, actions, judgments, and or otherwise on account of any default and or breach and or otherwise in this regard.

(4) If any additional approval, consent or permission is required by the Obligor to execute

and perform the Contract during the currency of the Contract, it shall procure the same and/or comply with the conditions stipulated by the concerned authorities without any delay.

(5) The obligations of the Obligor herein are irrevocable, absolute and unconditional, in each

case irrespective of the value, genuineness, validity, regularity or enforceability of the aforesaid Contract or other agreement, or the insolvency, bankruptcy, reorganization, dissolution, liquidation or change in ownership of IDBI Bank or Obligor or any other circumstance whatsoever which might otherwise constitute a discharge or defence of an indemnifier.

(6) The obligations of the Obligor under this deed shall not be affected by any act, omission,

matter or thing which, would reduce, release or prejudice the Obligor from any of the indemnified obligations under this indemnity or prejudice or diminish the indemnified obligations in whole or in part, including in law, equity or contract (whether or not known to it or to IDBI Bank).

(7) This indemnity shall survive the Contract. (8) Any notice, request or other communication to be given or made under this indemnity

shall be in writing addressed to either party at the address stated in the Contract and/or as stated above.

(9) This indemnity and other non-contractual obligations arising out of this indemnity, shall

be governed by, and construed in accordance with, the laws of India. The Obligor irrevocably and unconditionally agrees that any legal action, suit or proceedings arising out of or relating to this indemnity may be brought in the Courts/Tribunals at Mumbai. Final judgment against the Obligor in any such action, suit or proceeding shall be conclusive and

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IDBI BANK Ltd.

may be enforced in any other jurisdiction, by suit on the judgment, a certified copy of which shall be conclusive evidence of the judgment, or in any other manner provided by law. By the execution of this indemnity, the Obligor irrevocably submits to the exclusive jurisdiction of such Court/Tribunal in any such action, suit or proceeding.

(10)IDBI Bank may assign or transfer all or any part of its interest herein to any other person.

Obligor shall not assign or transfer any of its rights or obligations under this indemnity, except with the prior written consent of IDBI Bank.

IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and

year first above written. Signed and Delivered on behalf of ) ___________________ ) by the hand of ___________________,) _________, the authorised official ) of the Obligor

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IDBI BANK Ltd.

ANNEXURE – 9 : NON-DISCLOSURE AGREEMENT

This Non-Disclosure Agreement entered into between IDBI Bank Limited, a company incorporated and registered under the Companies Act, 1956 (1 of 1956) and a banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter called “ IDBI Bank” which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and assigns) of the ONE PART And ……………. (Name of Successful Bidder) of …………………… (please specify the registered office of the Successful Bidder) (hereinafter called “the Successful Bidder” which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors) of the OTHER PART; IDBI Bank and Successful Bidder wherever the context so permits, shall hereinafter collectively refer to as the “Parties” and individually as a “Party WHEREAS IDBI Bank vide its RFP No.1/2015 dated February 19, 2015 (RFP) had invited for the Bids from eligible Bidders for performing/delivering the Services. The Successful Bidder after going through the RFP and being interested to perform/deliver the Services participated in the bidding process and submitted its Bid. WHEREAS the Successful Bidder had represented that it is engaged in the business of providing the Services and has all the requisite skills, expertise, experience and necessary facilitates for providing/rendering/delivering the Service(s) to IDBI Bank. WHEREAS IDBI Bank based upon the representation and warranties made by the Successful Bidder had entered into a contract dated [●] (the Contract) for the performance/delivery of Services by the Successful Bidder. WHEREAS, the Successful Bidder is aware and confirms that the information, data, drawings and designs, and other documents made available in the RFP/ the Contract and thereafter regarding the Services as furnished by it in RFP or otherwise and all the Confidential Information under the RFP /the Contract is privileged and strictly confidential and/or proprietary to IDBI Bank.

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IDBI BANK Ltd.

NOW THEREFORE, in consideration of the foregoing, the Successful Bidder agrees to all of the following conditions for grant of access to IDBI Bank’s property/information and other data. It is hereby agreed as under: The words and expressions not specifically defined shall have the same meanings as are respectively assigned to them in the RFP/the Contract. a) The Parties agree that they shall hold in trust any Confidential Information received by either Party, under the Contract and the strictest of confidence shall be maintained in respect of such Confidential Information. The parties also agree and undertake to: (i) maintain and use the Confidential Information only for the purposes of the Contract and

only as permitted herein; (ii) make copies as specifically authorized by the prior written consent of the other Party and

with the same confidential or proprietary notices as may be printed or displayed on the original;

(iii) restrict access and disclosure of confidential information to such of their employees,

agents, vendors, and contractors strictly on a "need to know" basis, to maintain confidentiality of the Confidential Information disclosed to them in accordance with this clause; and

(iv) treat Confidential Information as confidential for a period of 2 years from the date of

receipt. In the event of earlier termination of this Contract, the Parties hereby agree to maintain the confidentiality of the Confidential Information for a further period of 2 years from the date of such termination.

b) Confidential Information in oral form must be identified as confidential at the time of

disclosure and confirmed as such in writing within 10 days of such disclosure. Confidential Information does not include information which:

(i) the recipient knew or had in its possession, prior to disclosure, without limitation on

its confidentiality; (ii) is independently developed by the recipient without breach of the Contract; (iii) is the public domain;

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IDBI BANK Ltd.

(iv) is received from a third party not subject to the obligation of confidentiality with respect to such information;

(v) is released from confidentiality with the prior written consent of the other Party.

The recipient shall have the burden of proving hereinabove are applicable to the information in the possession of the recipient. c) Notwithstanding the foregoing, the Parties acknowledge that the nature of the Services to be performed under the Contract may require the Successful Bidder’s personnel to be present on premises of IDBI Bank or may require the Successful Bidder’s personnel to have access to computer networks and databases of IDBI Bank while on or off premises of IDBI Bank. It is understood that it would be impractical for IDBI Bank to monitor all information made available to the Successful Bidder’s personnel under such circumstances and to provide notice to the Successful Bidder’s of the confidentiality of all such information. Therefore, the Successful Bidder agrees and undertakes that any technical or business or other information of IDBI Bank that the Successful Bidder’s personnel, or agents acquire while on IDBI Bank premises, or through access to IDBI Bank computer systems or databases while on or off IDBI Bank premises, shall be deemed Confidential Information. d) Confidential Information shall at all times remain the sole and exclusive property of the disclosing Party. Upon termination of the Contract, confidential information shall be returned to the disclosing Party or destroyed, if incapable of return. The destruction shall be witnessed and so recorded, in writing, by an authorised representative of each of the Parties. Nothing contained herein shall in any manner impair or affect rights of IDBI Bank in respect of the Confidential Information. e) In the event that any of the Parties hereto becomes legally compelled to disclose any Confidential Information, such Party shall give sufficient notice to the other Party to enable the other Party to prevent or minimize to the extent possible, such disclosure. Neither Party shall disclose to a third Party any Confidential Information or the contents of this Contract without the prior written consent of the other Party. The obligations of this Clause shall be satisfied by handling Confidential Information with the same degree of care, which the receiving party applies to its own similar confidential information but in no event less than reasonable care. The obligations of this clause shall survive the expiration, cancellation or termination of the Contract.

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IDBI BANK Ltd.

g) Reverse Engineering (to be retained, if applicable) The Successful Bidder acknowledges that during the course of performance of Services/its obligations under the Contract/RFP, it may get an access to the software(s) owned by /licensed to IDBI Bank. Successful Bidder warrants that it shall use such software only for the purpose of the Contract/this RFP and shall not do the following:

(i) reverse engineer, decompile, decode, decrypt, disassemble, or in any way derive its source code; (ii) modify, translate, adapt, alter, or create derivative works from it; (iii) copy, distribute, publicly display, transmit, sell, rent, lease or otherwise exploit it; or (iv) distribute, sublicense, rent, lease, loan it to any third party g) The provisions hereunder shall survive termination of the Contract.

Authorised Signatory : Name : Designation : Office Seal :

Place : Date : Accepted : Bank

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IDBI BANK Ltd.

ANNEXURE – 10 : PRICE SCHEDULE FORMAT Sr.No. Line items (Mention

only per card costs in INR.)

Cost of Issuing Magnetic stripe based Debit cards of any type/brand with hologram in INR (Weightage : 96 %)

Cost of issuing EMV Cards with Magstripe of any brand / any type in INR.(Weightage : 4 %)

1. Cost of Blank card 2. Cost of Card

personalization, Embossing and Printing

3. Cost of Scanning and printing of photo/signature on the card. (This cost will be reduced from the total cost for non-photo card issuance)

Outer envelope Outer envelope Inner envelope Inner envelope Card Mailer Card Mailer T & C booklet T & C booklet

4. Cost of collaterals/stationery

Usage Guide Usage Guide 5. Cost of packing and

dispatching the card(cost of printing Receipt of Delivery, etc)

6. Cost of Blank PIN mailer

7. Cost of Printing PIN mailer

8. Cost of stationery for packing PIN mailers.

9. Cost of packing and dispatching PIN mailers in Branch-wise lots.

Total cost per Card A = Rs. B= Rs.

Note: 1. The price quoted should be inclusive of delivery charges, applicable duties, levies, charges and

all applicable taxes. 2. Formula to calculate the L1 Price = 0.96 x A + 0.04 x B 3. The prices A, B and C are inclusive of the costs towards all the 9 line items mentioned in the above

proforma. 4. After Online Reverse Auction is over and L1 Service Provider is selected, the selected Service

Provider shall quote ORA L1 price in clear terms and will provide revised break up of the ORA L1 price in the Format as described .

5. Bank will make the payment based on the line items used during the process by the service provider as per the Bank’s requirement.

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IDBI BANK Ltd.

ANNEXURE – 11 : Format for Unconditional Acceptance of Terms & Conditions of the RFP

(To be submitted on the Company’s Letter Head)

To, The Deputy General Manager, IDBI Bank Ltd., Debit Card Operations Dept. Central Processing Unit, Andheri(East), Mumbai Ref: RFP for Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch This is to confirm that we unconditionally accept all the terms and conditions as mentioned in the RFP No.1/2015 dated February 19, 2015 and Corrigendum dated--- floated by IDBI Bank Ltd. for Supply, Printing and Personalization of EMV Contact Card with MagStripe and Magstripe Cards with collaterals, PIN printing and dispatch. Authorized Signatory ( ) Designation

Company Stamps

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IDBI BANK Ltd.

ANNEXURE – 12 : BANK DETAILS (to be included in Technical Bid Envelope)

Successful Bidder is advised to open an Account with Bank. to facilitate easy and

timely credit of payments for goods delivered / services rendered.

. Name of the Bank & Branch

2 Address of the Bank

Contact Person Telephone No. Fax No

e-mail

. Over Draft Limit

. Bank Guarantee Limit Remarks, if any

Corporate Authorisation details. Note: This statement has to be duly attested by the banker. Signature: Signature: Name of the Authorised Person: Name of the Authorised Person: Designation: Designation: Company Seal Banker Seal All authorisations should be collected.

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IDBI BANK Ltd.

ANNEXURE 13

Details of EMV Card plastic Procurement/ Manufacturing/Personalization work and approximate quantities

A. Details of Card Printing / Indenting

1. Artwork as per requirements, 6 + 4 colors 2. Name of the Bank 3. Logo of Bank 4. Logo of VISA /MasterCard /RuPay/CoBranding 5. Card number 6. Aadhaar Number (UIDAI) / Student /Employee Number / Photo or any

other Number – if required 7. Name of customer 8. Expiry date 9. CVV number 10. Hologram 11. Signature Panel 12. Help Desk Number 13. Valid from date

B. Indicative list of Debit Card Products in our Bank:

1. IDBI - VISA – DOMESTIC DEBIT CARD 2. IDBI - VISA – INTERNATIONAL MAGSTRIPE DEBIT CARD 3. IDBI - VISA - DOMESTIC GOLD CARD 4. IDBI - VISA - INTERNATIONAL MAGSTRIPE GOLD CARD 5. IDBI - VISA - DOMESTIC BEING ME DEBIT CARD 6. IDBI - VISA – INTERNATIONAL MAGSTRIPE BEING ME DEBIT

CARD 7. IDBI - VISA - DOMESTIC WOMEN'S CARD 8. IDBI - VISA – INTERNATIONAL MAGSTRIPE WOMEN'S CARD 9. IDBI - VISA – INTERNATIONAL MAGSTRIPE POWERKIDZ CARD 10. IDBI - VISA – INTERNATIONAL MAGSTRIPE GIFT CARD 11. IDBI - VISA – INTERNATIONAL MAGSTRIPE WORLD CURRENCY

CARD 12. IDBI - VISA – INTERNATIONAL MAGSTRIPE MASTERCARD

GLOBAL CURRENCY CARD 13. IDBI - VISA – INTERNATIONAL MAGSTRIPE RUPAY KISAN CARD 14. IDBI - VISA – INTERNATIONAL MAGSTRIPE PROPRIETORY CARD

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IDBI BANK Ltd.

15. IDBI - VISA – INTERNATIONAL MAGSTRIPE CASH CARD 16. IDBI - VISA – INTERNATIONAL MAGSTRIPE CASH CARD

(BILINGUAL) 17. IDBI - VISA – INTERNATIONAL MAGSTRIPE INDIA MONEY CASH

CARD 18. IDBI - VISA – INTERNATIONAL MAGSTRIPE PLATINUM CARD 19. IDBI - VISA – EMV SIGNATURE DEBIT CARD 20. IDBI - MASTERCARD - INTERNATIONAL DEBIT CARD 21. IDBI - MASTERCARD - INTERNATIONAL GOLD CARD 22. IDBI - VISA – EMV WORLD CURRENCY CARD 23. IDBI - VISA – EMV DEBIT CARD 24. IDBI - VISA - EMV GOLD CARD 25. IDBI - VISA - EMV PLATINUM CARD 26. IDBI - VISA - EMV BEING ME DEBIT CARD 27. IDBI - VISA - EMV WOMEN'S CARD 28. IDBI - RUPAY - DOMESTIC DEBIT CARD 29. IDBI - MASTERCARD - EMV DEBIT CARD 30. IDBI - MASTERCARD - EMV GOLD CARD 31. IDBI - MASTERCARD - DOMESTIC DEBIT CARD 32. IDBI - MASTERCARD - DOMESTIC GOLD CARD 33. IDBI - MASTERCARD - EMV GLOBAL CURRENCY CARD (to be

launched) 34. IDBI - VISA - EMV WCC Corporate CARD (to be launched) 35. IDBI – PREFERRED ID CARD (stopped as of now) 36. IDBI – ROYAL ID CARD (stopped as of now) 37. Any other similar Card as introduced by the Bank from time to time.

Note:

1. Details of variants provided are indicative and number variants may be increased/decreased as per the business requirements of the Bank.

2. Details of annual quantity & printing lots given are indicative based on our past experience. The actual may vary as per business requirements.

3. Prospective bidders are advised to keep the above points in view while submitting their commercial bids.

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IDBI BANK Ltd.

ANNEXURE 14 Details of procurement of Magstripe Card, Magstripe data creation, Printing and

Personalization of Magstripe Card as per technical specifications provided, procurement/printing of collaterals /stationery(Prepaid & International)

Cost Master Debit

Card Visa Debit

Card Master

Gold Card Visa Gold

Card

Blank Plastic � � � �

Personalization Cost � � � �

Outer envelope � � � �

Card Mailer � � � �

Terms and Conditions booklet x X x x

Debit Card Usage Guide

x X x x Total

Cost Visa

Women's Card

Visa Being Me Card

Visa Platinum

Card

Visa Powerkidz

Blank Plastic � � � �

Personalization Cost � � � �

Outer envelope � � � �

Card Mailer � � � �

Terms and Conditions booklet x x x

Debit Card Usage Guide

x x x �

Total

Cost Visa Gift Card Visa World

Currency Card

MasterCard Global

Currency Card

Blank Plastic � � �

Personalization Cost � � �

Outer envelope � � �

Inner envelope �

x x

Card Mailer � � �

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IDBI BANK Ltd.

Terms and Conditions booklet � � �

Debit Card Usage Guide

x � �

Important Notice X � �

Acknowledgement Form

x � �

Total

Cost Rupay

Kisan Card Proprietory

Card

Blank Plastic � �

Personalization Cost � �

Outer envelope � NA

Card Mailer � NA

Terms and Conditions booklet � NA Debit Card Usage Guide � NA Total

Cost Visa Cash

Card Visa Cash

Card - Bilingual

India Money Card -

CashCard Blank Plastic

� � NA Personalization Cost

� � �

Outer envelope � � NA

Inner envelope x x NA

Card Mailer � � NA

Terms and Conditions booklet � � NA Debit Card Usage Guide

x x NA

Total

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IDBI BANK Ltd.

ANNEXURE 15 Details of procurement of Magstripe Card, Magstripe data creation, Printing and

Personalization of Magstripe Card as per technical specifications provided, procurement/printing of collaterals /stationery(Domestic)

Cost Visa Debit

Card Visa Gold

Card Visa

Women's Card

Blank Plastic � � �

Personalization Cost � � �

Outer envelope � � �

Card Mailer � � �

Terms and Conditions booklet � � �

Debit Card Usage Guide � � �

Total

Cost Visa Being

Me Card Master Debit

Card Master

Gold Card Rupay

Debit Card

Blank Plastic � � � �

Personalization Cost � � � �

Outer envelope � � � �

Card Mailer � � � �

Terms and Conditions booklet � � � �

Debit Card Usage Guide � � � �

Total

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IDBI BANK Ltd.

ANNEXURE 16 Details of procurement of EMV plastic with mag stripe, EMV data creation, Printing

and Personalization of EMV Contact Card with MagStripe as per technical specifications provided, procurement/printing of collaterals/stationery.

Cost Visa Debit

Card Visa Gold

Card Visa

Platinum Card

Visa Signature

Card

Blank Plastic � � � �

Personalization Cost � � � �

Outer envelope � � � �

Card Mailer � � � �

Terms and Conditions booklet � � � �

Debit Card Usage Guide � � � �

Total

Cost Visa Being

Me Card Visa World Currency

Card

Visa Women's

Card

Blank Plastic � � �

Personalization Cost � � �

Outer envelope � � �

Card Mailer � � �

Terms and Conditions booklet � � �

Debit Card Usage Guide � � �

Important Notice X �

X

Acknowledgement Form x �

x

Total

Cost Mastercard

Debit Card Mastercard Gold Card

Blank Plastic � �

Personalization Cost � �

Outer envelope � �

Card Mailer � �

Terms and Conditions booklet � �

Debit Card Usage Guide � �

Total

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Page 95 of 104

IDBI BANK Ltd.

ANNEXURE 17 Details of procurement and Personalization of non-Magstripe card

as per technical specifications provided. Cost Preferred

Id Card Royal Id

Card

Blank Plastic � �

Personalization Cost � �

Total

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Page 96 of 104

IDBI BANK Ltd.

ANNEXURE 18

Details of stationery and collaterals to be printed Usage Guide Name of Job: Classic, Gold, Women’s & Being me Debit Card Usage Guide (International)

Cover Page - Front/ Back (4 Pages, 2 leaf ) No. Of Pages: Inner Pages - Front / Back (16 Pages, 8 leaf )

Cover Page - 130 GSM Sinar Art (4 Pages, 2 leaf ) & Paper: Inner Pages -100 GSM Super Sunshine (16 Pages, 8 leaf ) Colour: Cover - 4+ 0 & Inner Pages - 4 + 4 Size: 8.25” x 3.75” (Close) , 16.5” x 3.75” (Open) Finish: Centre Pinning Name of Job: Classic, Gold, Women’s & Being me Debit Card Usage Guide (Domestic)

Cover Page – Front (4 Pages, 2 leaf ) No. Of Pages: Inner Pages - Front / Back (12 Pages, 6 leaf )

Cover Page - 130 GSM Sinar Art (4 Pages, 2 leaf ) & Paper: Inner Pages -100 GSM Super Sunshine (12 Pages, 6 leaf ) Colour: 4 + 4 Size: 8.25” x 3.75” (Close), 16.5” x 3.75” (Open) Finish: Centre Pinning Name of Job: Platinum Debit Card Usage Guide (International)

Cover Page - Front/ Back ( 4 Pages, 2 leaf ) No. Of Pages: Inner Pages - Front / Back (16 Pages, 8 leaf )

Cover Page - 240 GSM Zanders Ikono Silk (4 Pages, 2 leaf ) & Paper: Inner Pages -150 GSM Zanders Mega Silk Art (16 Pages, 8 leaf ) Colour: Cover Page- 5 + 0 & Inner Pages 4 + 4 Size: 8.25” x 3.75” (Close), 16.5” x 3.75” (Open) Finish: Centre Pinning Name of Job: Platinum Debit Card Usage Guide (Domestic)

Cover Page - Front/ Back(4 Pages, 2 leaf ) No. Of Pages: Inner Pages - Front / Back (12 Pages, 6 leaf )

Paper: 240 GSM Zanders Ikono Silk (4 pages) & Inner 12 pages on 150 GSM Zanders Mega Silk Art

Colour: 5 + 4 Size: 8.25” x 3.75” (Close) , 16.5” x 3.75” (Open) Finish: Centre Pinning Name of Job: Kids Card Usage Guide

Cover Page - Front (4 Pages , 2 leaf ) No. Of Pages: Inner Pages - Front / Back (8 Pages , 4 leaf ) Paper: 200 GSM Sinar Art Cover Page (4 pages) & Inner 8 pages on 120 GSM Sinar Art Colour: 4 + 4

8.25” x 3.75” (Close) Size: 16.5” x 3.75” (Open)

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Page 97 of 104

IDBI BANK Ltd.

Finish: Centre Pinning Name of Job: World Currency Card Usage Guide No. Of Pages: Front / Back Paper: 110 GSM Sinar Art Colour: 4 + 4 Size: Close Size: 4"x 8", (Open Size 12" x 8") Finish: 2 Crease and 3 fold Name of Job: RuPay Classic Debit Card Usage Guide

Cover Page - Front/ Back (4 Pages, 2 leaf ) No. Of Pages: Inner Pages - Front / Back (12 Pages, 6 leaf )

Cover Page - 130 GSM Sinar Art (4 Pages, 2 leaf ) & Paper: Inner Pages -100 GSM Super Sunshine (12 Pages, 6 leaf ) Colour: 4 + 4 Size: 8.25” x 3.75” (Close), 16.5” x 3.75” (Open) Finish: Centre Pinning Name of Job: Kisan Card Usage Guide- RuPay No. Of Pages: Front and Back Paper: 120 GSM Sinar Art Colour: 4 + 4 Size: A 4 Name of Job: Global Currency Card Usage Guide No. Of Pages: Front / Back Paper: 110 GSM Sinar Art Colour: 4 + 4 Size: Close Size: 4"x 8", (Open Size 12" x 8") Finish: 2 Crease and 3 fold Name of Job: Signature Debit Card Usage Guide

No. Of Pages: Cover Page - Front/ Back ( 4 Pages, 2 leaf ) ; Inner Pages - Front / Back (16 Pages, 8 leaf )

Paper: Cover Page - 260 GSM Zanders Ikono Silk (4 Pages, 2 leaf ) & Inner Pages -180 GSM Zanders Mega Silk Art (16 Pages, 8 leaf )

Colour: Cover Page- 5 + 0 & Inner Pages 4 + 4 Size: 8.25” x 3.75” (Close), 16.5” x 3.75” (Open) Finish: Centre Pinning Envelope Name of Job: Classic Debit Card Envelope ( Domestic). Paper: 170 GSM Sinar Matt Art paper Colour: 4 + 0

Size: Open Size : 10.181 (w) x 11.165(h) inches, Close Size : 9 (w) x 4.5 (h) inches, Window Size: 3.75(w) x 1.969(h) Inch

Finish: Strip gumming on flap , window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),

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Page 98 of 104

IDBI BANK Ltd.

Name of Job: Classic Debit Card Envelope (International) Paper: 170 GSM Sinar Matt Art paper Colour: 4 + 0

Size: Open Size : 10.181 (w) x 11.165(h) inches, Close Size : 9 (w) x 4.5 (h) inches, Window Size: 3.75(w) x 1.969(h) Inch

Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),

Name of Job: Gold Debit Card Envelope ( Domestic) Paper: 240 GSM Sinar Matt Art paper Colour: 5 + 0

Size: Open Size : 11.264(w) x 10.565(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.543(w) x 1.772(h) Inch

Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),

Name of Job: Gold Debit Card Envelope (International) Paper: 240 GSM Sinar Matt Art paper Colour: 5 + 0

Size: Open Size : 11.264(w) x 10.565(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.543(w) x 1.772(h) Inch

Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),

Name of Job: Women's Debit Card Envelope ( Domestic). Paper: 170 GSM Sinar Matt Art paper Colour: 4 + 0

Size: Open Size : 10.75(w) x 10.75(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch

Finish: Strip gumming on flap , window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),

Name of Job: Women's Debit Card Envelope (International) Paper: 170 GSM Sinar Matt Art paper Colour: 4 + 0

Size: Open Size : 10.75(w) x 10.75(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch

Finish: Strip gumming on flap , window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),

Name of Job: Being Me Debit Card Envelope ( Domestic) No. Of Pages: Front/Back Paper: 170 GSM Sinar Matt Art paper Colour: 4+ 0

Size: Open Size : 10.5 (w) x 11(h) inches, Close Size : 9.5 (w) x 5 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch

Finish: Strip gumming on flap , window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),

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Page 99 of 104

IDBI BANK Ltd.

Name of Job: Being Me Debit Card Envelope (International) No. Of Pages: Front/Back Paper: 170 GSM Sinar Matt Art paper Colour: 4+ 0

Size: Open Size : 10.5 (w) x 11(h) inches, Close Size : 9.5 (w) x 5 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch

Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (4"(w) x 2(h)")

Name of Job: World Currency Card Envelope No. Of Pages: Front Paper: 170 GSM Sinar Matt Art paper Colour: 4+ 0 Size: 11" (w) x 5" (h) – Close Size, flap : 1.5" Finish: With strip gumming & peel-off for flap, envelope making Name of Job: Gift Card Outer Window Envelope Paper: 130 GSM Ballarpur Maplitho Paper Colour: 4+ 0 Size: Close Size : 5" x 9.5'' Open Size: 10.5" x 11.318", flap 9.5" x 1.5" Finish: Strip gumming on flap, Outside window lamination with BOPP Flim Name of Job: Gift Card Inner Envelope Paper: 100 GSM Ballarpur Maplitho Paper Colour: 4+ 0 Size: Close Size :9.05" x 4.31" Open Size: 9.58" x 9.82", flap 9.05" x 1.5" Finish: Strip gumming on flap, inside lamination. Name of Job: Kids Card Envelope No. of Pages: Front Paper: 170 GSM Sinar Matt Art paper Colour: 4 + 0 Size: Close -4.75" x 9.75" , Open -10.75" x 11"

Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (1.75" x 3.5"), Punching, pasting

Name of Job: Kisan Card envelope Paper: 100 GSM BILT (Maplitho) Colour: 4+ 0 Size: Close: 9.5"w x 4.75"h, Open: 10.75"w x 10.75"h, Window Size: 3"w x 1.5"h Finish: Window Envelope With Zigzag Punching, Lamination Lining & Strip gumming Name of Job: Global Currency Card Envelope No. Of Pages: Front Paper: 170 GSM Sinar Matt Art paper Colour: 4+ 0 Size: 11" (w) x 5" (h) – Close Size, flap : 1.5"

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Page 100 of 104

IDBI BANK Ltd.

Finish: With strip gumming & peel-off for flap, envelope making Name of Job: Signature Debit Card Envelope No. Of Pages: Front Paper: 280 GSM Sinar Matt Art paper Colour: 5 + 0

Size: Open Size : 10.749 (w) x 11(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch

Finish: Strip gumming on flap , window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),

Name of Job: Cash Card Envelope No. of Pages: Front Paper: 110 GSM Ballarpur Maplitho Colour: 4 + 0 Size: Open-10.5"(w) x 11"(h), Close- 9.5"(w) x 5"(h), flap: 1.5" Finish: With strip gumming & peel-off for flap, envelope making Terms & Conditions Name of Job: Kids Card Terms and Conditions Booklet No. Of Pages: Front / Back ( 8 pages, 4 Leaf), Center Pinning 2 places Paper: 80 gsm Maplitho Colour: 1 + 1 Size: 4" (w) x 9" ( H ) Name of Job: World Currency Card Terms and Conditions Booklet - Mastercard No. Of Pages: Front / Back ( 8 pages, 4 Leaf), Center Pinning 2 places Paper: 90 gsm Maplitho Colour: 1 + 1 Size: 3.5" (w) x 8.5" ( h ) Name of Job: RuPay Classic Debit Card Terms and Conditions Booklet No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open Name of Job: Kisan Card Terms and Conditions Booklet No. Of Pages: Front / Back ( 8 pages, 4Leaf), Center Pinning 2 places Paper: 80 GSM Maplitho Colour: 1 + 1 Size: Close- 4" (w) x 9" ( H ) Open- 8" (w) x 9" ( H ) Name of Job: Classic and Gold Debit Card Terms and Conditions Booklet (International) No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open

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Page 101 of 104

IDBI BANK Ltd.

Name of Job: Classic and Gold Debit Card Terms and Conditions Booklet (Domestic) No. Of Pages: Front / Back ( 8 pages, 4 Leaf), Centre Pinning at two place Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open Name of Job: Platinum Debit Card Terms and Conditions Booklet (International) No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open Name of Job: Platinum Debit Card Terms and Conditions Booklet (Domestic) No. Of Pages: Front / Back (8 pages, 4 Leaf), Centre Pinning at two place Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open Name of Job: Women's Debit Card Terms and Conditions Booklet (International) No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open Name of Job: Women's Debit Card Terms and Conditions Booklet (Domestic) No. Of Pages: Front / Back (8 pages, 4 Leaf), Centre Pinning at two place Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open Name of Job: Being Me Debit Card Terms and Conditions Booklet (International) No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open Name of Job: Being Me Debit Card Terms and Conditions Booklet (Domestic) No. Of Pages: Front / Back (8 pages, 4 Leaf), Centre Pinning at two place Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open Name of Job: Gift Card Terms and Conditions Booklet No. Of Pages: Front / Back ( 8 pages, 4 Leaf), Center Pinning 2 places Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 3.5" (w) x 8.5" (h) Close, 7"(w) X 8.5" (h) Open

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Page 102 of 104

IDBI BANK Ltd.

Name of Job: Cash Card Terms and Conditions Booklet No. Of Pages: Front / Back ( 4 pages, 2 Leaf), Center Fold Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 3.5" (w) x 8.5" (h) Close, 7"(w) X 8.5" (h) Open Name of Job: Signature Debit Card Terms and Conditions Booklet No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open Name of Job: World Currency Chip Card Terms and Conditions Booklet No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place Paper: 80 GSM Maplitho Colour: 1 + 1 Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open Mailer Name of Job: Mailer (Generic) No. Of Pages: Front and Back Paper: 120 GSM Super Sunshine Colour: 4 + 4 Size: A4 Name of Job: Signature Debit Card Mailer No. Of Pages: Front and Back Paper: 150 GSM Super Sunshine Colour: 4 + 4 Size: A4

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Page 103 of 104

IDBI BANK Ltd.

Acknowledgement form Name of Job: World Currency Card Acknowledgement form No. Of Pages: Front Paper: 100 GSM Maplitho Colour: 1 + 0 Size: A4 Notice Name of Job: World Currency Card White Label ATM Notice leaflet No. Of Pages: Front Paper: 90 GSM Sinar Art Colour: 4 + 0 Size: 4” x 8” PIN Mailer Name of Job: Debit cum ATM Card Pin Mailer –A4 No. Of Pages: 1 Paper: 75 GSM Maplitho from "A" grade mills like Ballarpur, TNPL, Sheshasai etc Colour: 4 colour front + 4 colour back Size: A4

Finish: Pressure Seal Glue Applied at 4 to 5 mm strip, Serial numbered (Finish, perforation, folds etc as per sample provided)

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Page 104 of 104

IDBI BANK Ltd.

ANNEXURE 19

Format for Raising Pre-Bid Clarifications

Bidder Name: Contact Person: Contact Number / Email ID: Sr No

RFP Page No

RFP Clause No

Original RFP Clause

Subject Clarification Sought / Suggestion of Bidder

1.

2.

3

4.