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ReportoftheresultsAuthor-Survey
“Welcome-cultureforneweditorsatWikipedia”
JanaWerg,SvenjaWilhelm&Dr.DirkSchefflere-fectdialogevalua>onconsul>ngeG
www.e-fect.de
OnthebehalfofWikimediaGermanye.V.
Thereport“Welcome-cultureforneweditorsatWikipedia“bye-fectdialogevaluaDonconsulDngeG,JanaWergislicensedunderaCreaDveCommonsNamensnennung-WeitergabeuntergleichenBedingungen4.0InternaDonalLizenz.
Overview
2
• BACKGROUNDANDAIMS 3
• METHODOLOGY 4
• RESULTS–DESCRIPITIVE • Profilessurveypar>cipants 5
• Gender&Age• AcDvity:SincewhenandhowoQen• TypeofacDviDes
• Neweditors 8• StatementsonmoDvaDonofneweditors• Impactsofhavingmoreeditors• Barriersforneweditors
• Commitmenttosupportneweditors 13• Willingnesstosupportneweditors• Typesofsupport• BarrierstosupporDngneweditors• AssessmentofsupportopDons
• Culturetowardsneweditors 18• ReasonsfordeleDngandmajorchanges• InteracDonwithneweditors
• FemalesatWikipedia 22• ConsequencesoflowfemaleparDcipaDon• SuggesDonsforincreasingfemaleparDcipaDon• Resultssplitaccordingtogender
• Communica>on 28• UseofcommunicaDonchannels• PersonalmeeDngs
RESULTS–ANALYTIC 30–splitaccordingtowillingnesstocommittosupport • Profilessurveypar>cipants• Communica>onandpersonalmee>ngs
COMMENTSABOUTTHESURVEY 42
CONCLUSIONS 44
Background&AimsMethodologyResultsConclusions
Wikipedianeedsmoreneweditors
A\rac>ngneweditorsforWikipediaisonethethemaingoalsofWikimediaGermanyfor2016
Surveyamongeditorsaimsatgaininginsightsinto:(atleast5Edits,acDvewithin30daysbeforesurvey):• UnderstandingcurrentcommitmentofacDvecommunitytosupportneweditors• GatheringexperiencesandopinionsofacDveeditors• Improvingtheplannedmeasurestoa]ractneweditors• Increasingunderstandingof(perceived)welcome-culture/cultureofopenness• InformaDonregardingcommitmenttosupportneweditors
BACKGROUND&AIMSMethodologyResultsConclusions
3
Methodology
Approach• CreaDnglistofquesDonsinclosecollaboraDonwithWikimediaGermany–Based
onexisDngWM-surveys• TesDngphaseofquesDonnaireforamendmentofquesDonnaireandensuring
usability• InvitaDonforparDcipaDoninthesurveyviabanner• Anonymousonline-survey• AnalysisquanDtaDvedata:descripDveandanalyDc• AnalysisqualitaDvedata:exploraDve
Ques>onnaire• LengthofquesDonnaire:19quesDons(17closed,2openquesDons)• Timeofsurvey:January2016• NumberofparDcipants=686
4
Background&AimsMETHODOLOGYResultsConclusions
Profilesofsurveypar>cipants
5
Median=4,Meanvalue=3,57
Background&AimsMethodologyRESULTSConclusions
MaleFemaleOther
Profilesofsurveypar>cipantsWikipedia-AcDvity(Q2&Q3)
6
Onaverage,howodendoyoucontributetoWikipediaorotherWikimediaprojects?(n=685)
Themajorityofsurveypar2cipants(71%)areac2veseveral2mesaweekoralmostdaily.Agoodthirdfightvandalism.Agreatmajority(95%)writeoreditar2cles,whereasapprox.10%organiseprojectsforfreeknowledgeand/orcatertoadministra2vetasks.
Background&AimsMethodologyRESULTSConclusions
almostdailyseveralDmesaweekseveralDmesamonthless
Profilesofsurveypar>cipantsWikipediaacDvity(Q3):other(opentextfield)
7
n=68
Background&AimsMethodologyRESULTSConclusions
Statementsregardingneweditors(Q4)
8
Avastmajorityofthepar2cipantsthinkthatgainingneweditorsisveryimportant.62%findthatneweditorsareinsufficientlysupported.Aratherlargegroup(47%)didnotfeelwelcomedwhenjoiningWikipediathemselves.9%assumethatneweditorsdonotwantthebestforWikipedia.
Background&AimsMethodologyRESULTSConclusions
Consequencesofgainingmoreeditors(Q5)
9
16%ofthepar2cipantsassumenega2veconsequencesregardingtheatmosphereofanincreasednumberofneweditors;47%assumeahigherworkloadforexperiencededitors.Posi2veconsequencesarebroadlyassumedforthediversityoftopicscovered.
Background&AimsMethodologyRESULTSConclusions
Consequencesofgainingmoreeditors–opentextfield(Q5)Centralissues(n=103)
10
• Higherqualityofar>cles:Qualitywillbeimproved,contenteasiertounderstand,higherobjecDvity,strongerscience-basedbackupofinformaDon
• Higherdiversityoftopics/ar>cles:Diversityoftopicswouldincrease,topicsof“thenewgeneraDon“willbemoreincluded,fosteringoftopicsthatbecamelessrelevantoverDme.
• Shakingupofoldpa\erns:Moreopennessandpluralism,fighDngofoldboys’clubmentality/structure.
• Be\eratmosphere:Increaseinfriendlymanners,thoughkulness• Changeinworkloadforeditors:ReducedworkloadaQerfamiliarizaDonofneweditors
vs.increaseinedit-warsanddiscussionsduetoincreaseineditors• GuaranteeingWikipedia’sfuture:ForconDnuingtheWikipediaproject,itwillneednew
editors,“biologicalconDnuity”
Background&AimsMethodologyRESULTSConclusions
Assumedbarrieresforneweditors(Q6)
11
Dele2ngofone’scontribu2onandtheconflictswithinWikipediaareassumedbarriersforneweditorsbymanypar2cipants–moresothantechnicalbarriers.Accordingtothis,thewayeditorstreateachotherisassumedthemainbarrierinjoiningWikipedia.
Background&AimsMethodologyRESULTSConclusions
• Atmosphere/discussion-culture:Unpunisheda]acks,coarsecommunicaDon,arrogance,despoDsm,block-leader(Blockwart)mentality,high-handedness,fixaDononrules,lackofsupportforneweditorsbyexperiencededitors
• Technicalbarriersforneweditors:AccesstoediDngconfusing,banningofstubs,weakediDng-help,outdatedsoQware,problemswithreferencing
• Relevancecriteria:Toomanyandnotuptodate• Cultureofdele>ng:DeleDon-buzz,arbitrarydeleDngofarDcles• Resourceproblem:LackofDme,nointerestincontribuDng(correlatedwithprevailing
consumerculture)• Gendertopic:LanguagewithinGermanWikipedianotgenderedcorrectly,forceseditors
touseold-fashionedgenderlanguage
Assumedbarriersforneweditors–opentextfield(Q6)Centralissues(n=173)
12
Themajorityofassumedbarriersrelatetothenega2veatmosphereanddiscussion-culture,thecoarseandarrogantwayofcommunica2ng,especiallyby“oldtop-dogs“.
Background&AimsMethodologyRESULTSConclusions
Willingnesstosupportneweditors(Q7)
13
Thelargestgroup(42%)iswillingtosupportneweditors–onethirdisyetundecided.
Areyouwillingtosupportneweditorsin2016?(n=686)
Background&AimsMethodologyRESULTSConclusions
Yes
No
Don‘tknow
WillingnesstosupportneweditorsTypeofsupport(Q8–ifQ7=yes)
14
Alargemajorityofthosewillingtosupportneweditors,wouldliketoanswerques2onsaskedbyneweditors.Onethirdwouldbewillingtoofferindividualsupport.
Background&AimsMethodologyRESULTSConclusions
Barrierstosupport(Q9–ifQ7=no/don‘tknow)
15
Alargegroupseethe2meconflictwithotherWikipediaac2vi2esandalackofknowledgeonhowtosupportneweditorsasbarrierstoofferingsupport.
Background&AimsMethodologyRESULTSConclusions
Barrierstosupport–opentextfield(Q9)Centralissues(n=156)
• Resourceproblem:NotenoughDme,othercommitments,conDnuousavailabilityisdifficult
• Lackofexperience:Toonew,tooinexperiencedmyself• Lackofmo>va>on:ConDnuanceofestablished/singulareditorsmoreimportant;no
desiretoengagewithWikipedia’ssystemofrules,nopersonaladvantage• Reputa>onofWikipedia/GermanWikimedia:WMDEnotworthbeingsupported,
otherlanguageversionaremoretolerant,badreputaDonofWikipedia(editorsandcontents),lackofsustainablestructures(moneyforunofficialeditors)
• Offline-supportpreferred:Supportofregional/localcontacts• Atmosphere:Manners,conflicts,oldmaletop-dogs,lackofsocialcompetenceinsome
admins• Ques>onablemo>va>onofneweditors:Singlepageaccounts,self-depicDon• Lackoffounda>onatWikipedia:EasytounderstandFAQsecDon,goodtutorials,lackof
guidelines,editsbyneweditorshardtoidenDfy
16
Background&AimsMethodologyRESULTSConclusions
Helpfulnessofsupportop>ons(Q10)
17
Halfofthepar2cipantsfindamentoringprogramhelpful,amajorityfindtheques2on-formatsasratherhelpful.
Background&AimsMethodologyRESULTSConclusions
Reasonsfordele>on&majorchanges(Q11)
18
Whendele>ngorapplyingmajorchangestoanar>clebyaneweditor–whatarecommonreasonsfordoingso?(n=680)
Background&AimsMethodologyRESULTSConclusions
Reasonsfordele>on&majorchanges(Q11)–opentextfield
19
n=70
Formalstandards:e.g.,style,language,quality,noencyclopaedicstyleContentdeficits:e.g.,quality,incompletetext
Background&AimsMethodologyRESULTSConclusions
Communica>onwithneweditors(Q12)
20
Howwouldyoudescribethecommunica>onwithneweditorswithintheGermanWikpedia?(n=672)
Thecommunica2onwithneweditorsisassessedasrathernega2ve(scep2c,patronising,impa2ent,unfriendly).Atthesame2me,about25%ofthepar2cipantsfindthecommunica2onwithneweditorssuppor2ve.
Background&AimsMethodologyRESULTSConclusions
21
n=126
„80%posi2ve,20%nega2ve–enoughtoscarethemoff.“
Communica>onwithneweditors(Q12)–opentextfieldBackground&AimsMethodologyRESULTSConclusions
Consequencesoflowfemalepar>cipa>on(Q13&Q14)
22
Manypar2cipantsassumenega2veconsequencesforthediversityoftopicsandtheatmosphere.
Background&AimsMethodologyRESULTSConclusions
Sugges>onsfemalepar>cipa>on–openques>on(Q14)Centralissues(answersn=293)
• SpecificadsonWikipediawebsite:Femalesrecruitfemales,everyeditorrecruitsintheircircleoffriends,banners(lookingforfemaleeditors),promoDngfemaleeditors/rolemodels
• Targetedpersonalcommunica>on:UniversiDes,highschools,websitesfrequentedbyfemales,femaleknowledge-basedprofessions,…
• Addresswomenviacontenttopics,notviagendertopic• Reducetechnicalbarriers:MakeediDngeasier(e.g.,WYSIWYG),offerregional
(personal)introducDons,...• Improveatmosphere:Improvemanners/atmosphere,increasedpunishmentof
machismo&sexism• Easerelevancecriteria• Refusalofques>on:ThequesDoninitselfisdiscriminatory;higherfemale
parDcipaDonnotnecessary;ifmorefemaleswantedtoparDcipate,theywould;itisnotpossible(towinmorefemales);itisnotimportant
23
Background&AimsMethodologyRESULTSConclusions
Consequencesoflowfemalepar>cipa>on(Q13)Answerssplitaccordingtogender–Diversityoftopics
24
InmostlanguageversionsofWikipedia,femaleparDcipaDonisverylow.Whichconsequencesdoyouassumefor...
Background&AimsMethodologyRESULTSConclusions
25
Background&AimsMethodologyRESULTSConclusions
InmostlanguageversionsofWikipedia,femaleparDcipaDonisverylow.Whichconsequencesdoyouassumefor...
Consequencesoflowfemalepar>cipa>on(Q13)Answerssplitaccordingtogender–QualityofarDcles
26
Background&AimsMethodologyRESULTSConclusions
Consequencesoflowfemalepar>cipa>on(Q13)Answerssplitaccordingtogender–Atmosphere
InmostlanguageversionsofWikipedia,femaleparDcipaDonisverylow.Whichconsequencesdoyouassumefor...
27
Background&AimsMethodologyRESULTSConclusions
Consequencesoflowfemalepar>cipa>on(Q13)Answerssplitaccordingtogender–ReputaDonassourceofinfo
InmostlanguageversionsofWikipedia,femaleparDcipaDonisverylow.Whichconsequencesdoyouassumefor...
Useofcommunica>onchannels(Q15)
28
Background&AimsMethodologyRESULTSConclusions
Personalmee>ngs(Q16)FilterquesDon:Q16onlyifQ15included“personal“
29
Background&AimsMethodologyRESULTSConclusions
Resultsanaly>c–splitaccordingtowillingnesstosupportneweditorsin2016
30
Whatweretheanswerstoothersurveyques>onsfrompar>cipantswith/without/undecidedwillingnesstosupportneweditorsin2016?• Profile
• Gender(Q18),• Age(Q17)
• Wikipedia-ac>vity• NumberofacDveyears(Q1),• FrequencyofWikipediaacDvity(Q2),• TypeofacDvity(Q3)
• Communica>onwithothereditors• UseofcommunicaDonchannels(Q15),• PersonalmeeDngs
Background&AimsMethodologyRESULTSConclusions
Willingnesstosupportneweditorsin2016(n=686)
Yes
NoDon‘tknow
Willingsnesstosupportneweditorsin2016-ProfileGender(Q7&Q18)
31
Background&AimsMethodologyRESULTSConclusions
Are you willing to support new editors in 2016? (n=675)
Male(595)
Female(67)
Other(13)
Gen
der
Don‘tknow
No
Yes
Percentageofanswerssplitaccordingtogender
32
Willingnesstosupportneweditorsin2016-ProfileAge(Q7&Q17)
Willingness/ Age (n) Yes No Don‘t know
20 years or younger (n=60) 47% 13% 40%
21-30 (n=99) 43% 24% 32%
31-40 (n=110) 44% 29% 27%
41-50 (n=175) 44% 30% 26%
51-60 (n=144) 40% 23% 38%
61-70 (n=61) 43% 23% 34%
70 years or older (n=28) 25% 36% 39%
Are you willing to support new editors in 2016? (n=677)
Background&AimsMethodologyRESULTSConclusions
33
Willingnesstosupportneweditorsin2016–Ac>vityNumberofacDveyears(Q7&Q1)Background&AimsMethodologyRESULTSConclusions
34
Willingnesstosupportneweditorsin2016–Ac>vityFrequencyofacDvity(Q7&Q2)
78%ofthosewillingtosupportneweditorsareac2veatWikipediaseveral2mesaweekordaily–butalsotwothirdsofthosenotwillingtosupportandthosewhoareundecided.
Background&AimsMethodologyRESULTSConclusions
35
Wikipediaac>vityin2016TypeofacDvityandwillingnesstosupportneweditors(Q7&Q3)
Thosewillingtosupportneweditors,showaboveaveragepar2cipa2oninprojectdiscussionsandpersonalmee2ngs.
Background&AimsMethodologyRESULTSConclusions
36
Willingnesstosupportin2016Yes–Communica>onFrequencyofuseofcommunicaDonchannels(Q7&Q15)
Thosewillingtosupportneweditors,communicatewithothersmostfrequently,especiallyviadiscussionsites.
Background&AimsMethodologyRESULTSConclusions
37
Thosenotwillingtosupportneweditors,communicatelessfrequent–andwhencommunica2ng,theydosoondiscussionsites.
Background&AimsMethodologyRESULTSConclusions
Willingnesstosupportin2016No–Communica>onFrequencyofuseofcommunicaDonchannels(Q7&Q15)
38
Thoseundecidedregardingtheirsuppor2ngofneweditors,communicatemoreo`enthanthosewhoarenotwillingtooffertheirsupport.
Background&AimsMethodologyRESULTSConclusions
Willingnesstosupportin2016Don’tknow–Communica>onFrequencyofuseofcommunicaDonchannels(Q7&Q15)
39
Thosewillingtosupportneweditors,meetatregulars‘tablesandprojectmee2ngs;alloover,theymeetpersonallymoreo`enthanthanthoseundecidedorunwillingtooffersupport.
Background&AimsMethodologyRESULTSConclusions
Willingnesstosupportin2016Yes–Communica>onPersonalmeeDngs(Q7&Q16)
40
Willingnesstosupportin2016No–Communica>onPersonalmeeDngs(Q7&Q16)Background&AimsMethodologyRESULTSConclusions
41
Background&AimsMethodologyRESULTSConclusions
Willingnesstosupportin2016Don’tknow–Communica>onPersonalmeeDngs(Q7&Q16)
Othercomments/sugges>ons–openques>on(Q19)Vitalissues(n=330)
• Technicalaspects:MakeediDngeasier:ProvidesamplearDcles;VisualEditor;soQwareout-dated;toomanytemplates(reducesclarity);introducebu]onforediDngonmainpage;overalllayoutshouldbesystemaDsedandsimplified;…
• Atmosphere/culture:OverallatmosphereisverynegaDveandarrogantàdiscouraging;registraDonforacDveediDngasrequirement;goeasyonneweditors(puppyprotecDon);blockingofeditorsandtougherpunishmentforbreakingrules(e.g.,edit-wars,offenses);establishcodeofethics;professionalconflictmanagement;...
• Dele>ngar>cles:ExtremelyfrustraDng;considerrelevancecriteriaascriteriaofinclusion,notexclusion;slowdownform-freaksinfavourofcontent;...
• Publicity:MakethetopicofediDngvisible–atschools(e.g.,classprojects),tothereader/withinthearDcle
• Denialoftopic:Therearelesseditorsduetodecreaseintopic/knowledgegapswithinWikipedia
• Rejec>onofthephrase:„Welcome-culture“as„Unwort“
42
Background&AimsMethodologyResultsCONCLUSIONS
Commentsaboutthesurvey–openques>on(Q19)Quotes
Wikipediawiththerulesofofficialdom:It’salwaysbeenlikethis.It’sneverbeenlikethis.
Well,that’swhattheyallsay.
Theexis2ngoffersaremorethansufficient.Peoplewhodon‘tknowhowtomakeuseofthem,wedonotneedaseditors.
Thetoneofcommunica2on,alsowithintoughdiscussions,needstobemorerespeccul.–Thefeudbetweeninclusionistsandexclusionistsneedstobe
confined.
Improvingthewelcome-culturecannolongerbeundertakenattheexpenseoftheWikifants,whobuiltuptheproject.
43
Background&AimsMethodologyResultsCONCLUSIONS
Conclusions
44
• Highnumberofpar>cipants(n=686)despiteshortsurveyDme:topicseemsveryrelevant
• HighnumberofcommentsprovidesmanyanddiversesuggesDonsandremarks• Resultsconfirmthenecessitytoimprovethecommunica>oncultureandthe
supportofferedtoneweditorswithintheGermanWikipedia.
• Challenge:CommunicaDonculturecanbesignificantlydisturbedbyasmallbutacDvenumberofeditors(8-10%)–aslongastheyareallowedtodominate.
Background&AimsMethodologyResultsCONCLUSIONS
Conclusions
45
• Poten>al:42%oftheparDcipantsarewillingtocommittosupportneweditors-thisposesagreatpotenDalforofferingspecialsupporttoneweditors.The42%arethosewhoareveryacDve,communicaDveeditorsthatalsomeetothereditorspersonally.
• Gender:ImprovementinaddressingfemalesandneweditorsingeneralcallsforanoverallimprovementofthecommunicaDontowardsacultureofopennesswithintheGermanWikipedia.
• Openques>ons:ahighnumberofhelpfulsuggesDonsandcomments,i.a.otherWikipediacommuniDes(e.g.,English)arelessdestrucDve(àlearningfromthem?);lackofenforcementofrulesregardingdisrupters;recognisabilityofneweditorsvs.vandals,etc.
Background&AimsMethodologyResultsCONCLUSIONS