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Conflict ManagementTitle:

by: Mazen salah Al-Harbi

PIN No: 426035400

JrSubmitted to: Prof. Tomas Ucol Ganir

Date of submitted: 19/5/2010Group No: 3

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Table content:*Introduction

*What is conflict?

*The differences between "competition" and "conflict"*Types of conflict

*Conflict Process

*Antecedent Conditions

*How to create conflict?

*General causes of conflicts

*Effects of conflict in organizations

*Conflict Table

*Methods to deal with conflicts

*Steps to resolve conflicts*How to prevent conflicts

*Conflict Resolution

*Key Points to Remember

*Conclusion

*References

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6-5 Conflict Management

Introduction: For any organization to be effective and efficient in achievingits goals, the people in the organization need to have a sharedvision of what they are striving to achieve, as well as clearobjectives for each team / department and individual. You alsoneed ways of recognizing and resolving conflict amongst people,so that conflict does not become so serious that co-operation isimpossible. All members of any organization need to have ways ofkeeping conflict to a minimum - and of solving problems causedby conflict, before conflict becomes a major obstacle to your work

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What is conflict?

planningofprocesstheis

to avoid conflict where possible and organizing toresolve conflict where it does happen, as rapidlyand smoothly as possible

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"conflict"and"competition"The differences between

"Competition"usually brings out the best in people, as theystrive to be top in their field, scientific inventions oroutstanding effort in solving a community problem. When

competition becomes unfriendly or bitter, though, conflictcan begin - and this can bring out the worst in people

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Types of conflict

*Inter-personal and intra-personal

*Inter-group and intra-group

*Competitive and Disruptive

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Conflict Process

Perceived conflict Felt Conflict

Conflict ResolutionOr Suppression

Resolution aftermath

Antecedent Conflict Process

conditions

Manifest behavior

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How to create conflict?

-

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General causes of conflicts

-

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Effects of conflict in organizations

-

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Conflict Table

Win-Win Lose-Win

Win-Lose Lose-Lose

I loseI win

You win

You lose

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Methods to deal with conflicts

-

(

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Steps to resolve conflicts

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How to prevent conflicts

-

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Conflict Resolution

To Resolve a Conflict What tosay or do? Why?

1. Calm yourself Take a deep breath, say"relax" Clears thinking, modelscontrol

2. Restore order Take a "Time Out" Stops the fight, containsthe damage

3. Hear their stories "Help me understand

your concern."Gathers information,

defuses tension

4. Listen carefully Eye contact, don't

interrupt

Honors the need to be

heard5. Generate solutions "How could we resolve

this?"Moves from accusations

to solutions6. Agree on a solution "Would this work for

you?"Moves to resolution,

brings closure7. Test for satisfaction "Are you sure this will

work for you?"

Assures clear

communication

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Key Points to Remember

-

-

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Stress and conflict are facts of our daily lives. We encounter bothat work and at home. Conflict exists when individuals or groupsdisagree or have differing values or goals . How we manage conflictdepends on our comfort level. "Often people feel more comfortable

addressing the conflict that arises in their personal lives rather thanthe professional conflicts that arise from the job setting". Conflictarises from power; leading to issues that need to be resolvedquickly through effective conflict management.

Conclusion

what are general steps for solving conflict?

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References

Chapter 6-Project Execution Process by*3http://www.etu.org.za/toolbox/docs/building/conflict.html#how*

*http://www.cheathouse.com/essay/conflict-management-4*http://www.teambuildinginc.com/tps/031c6.htm

http://www.etu.org.za/toolbox/docs/building/conflict.htmlhttp://www.etu.org.za/toolbox/docs/building/conflict.htmlhttp://www.cheathouse.com/essay/conflict-management-4http://www.teambuildinginc.com/tps/031c6.htmhttp://www.teambuildinginc.com/tps/031c6.htmhttp://www.teambuildinginc.com/tps/031c6.htmhttp://www.teambuildinginc.com/tps/031c6.htmhttp://www.teambuildinginc.com/tps/031c6.htmhttp://www.teambuildinginc.com/tps/031c6.htmhttp://www.cheathouse.com/essay/conflict-management-4http://www.cheathouse.com/essay/conflict-management-4http://www.cheathouse.com/essay/conflict-management-4http://www.cheathouse.com/essay/conflict-management-4http://www.cheathouse.com/essay/conflict-management-4http://www.etu.org.za/toolbox/docs/building/conflict.htmlhttp://www.etu.org.za/toolbox/docs/building/conflict.html