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Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

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Page 1: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,
Page 2: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Industrie 4.0 – the 4th Industrial Revolution (?)

2

Business Process

Design Chain, Supply Chain,

Demand Chain, Business

Development Chain, Support

Chain

Networking Of

Human Beings to

reach next level of

productivity

Disruptive digital

innovation

The Internet

of Things

Page 3: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Factory 4.0

Big Data / Machine Learning

Smart Robots and MachinesAs well as Devices

Virtual Industrialization互联网+产业链

Smart and Secure

And Sustainable

Manufacturing Mobility Retail CitiesLogisticsEnergy

大数据

智能制造Plant/Fleet/Home/Building/Car

移动终端物联网

云端计算智能工作网络

物物相连、全程可控、减员增效,把所有的东西都放上云端,让所有的东西都能够实时监控。

Real Time Innovation & Planning

Real Time Change

Management

Page 4: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

What’s on the mind of enterprise leaders in 2016?

Becoming moreresponsive

Transformingto a digital

Enhancingthe customer

experiencebusiness

Page 5: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Manufacturing value chain in a profound transformation

Smart

Product

Deep & continuous

engagement

Page 6: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Value Levers

NextGen Products/Services

Product as a Platform

New Business and Operating Models

Most Valuable Information Provider

Operations and Predictive Maintenance

Commercial Optimization

Customer Experience and Applications

Preventive Maintenance

Process Automation

Operation Optimization

Global Asset Visibility

3 Core Ways to Capitalize on the Next Industrial Revolution

Value Categories

Net New Revenue

Sources

Product & Service

Optimization

Operational

Efficiency

IoT Value

Proposition

New IoT Buying

Structures –

Business Growth

Decisions owned

by BoD, CEO,

COO, CFO

6

Page 7: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Industry 4.0 and Manufacturing Digital Transformation- The Connected Enterprise

7

Connected

GLOBAL

OPERATIONS

I can see my

production line status

and recommend

adjustments to better

manage operational

cost.

I know when to

deploy the right

resources for

predictive

maintenance to

minimize equipment

failures and reduce

service cost.

I gain insight into

usage patterns from

multiple customers

and track equipment

deterioration, enabling

me to reengineer

products for better

performance.

Connected

MANUFACTURING PLANT

Aggregate product data,

customer sentiment, and

other third-party

syndicated data to identify

and correct quality issues.

Manage equipment remotely, using

temperature limits and other settings

to conserve energy and reduce costs.

Monitor production flow in near-real

time to eliminate waste and unnecessary

work in process inventory.

Connected Global

Manufacturing Operation

Implement condition-

based maintenance

alerts to eliminate

machine down-time and

increase throughput.

THIRD-PARTY LOGISTICS

Provide cross-channel visibility into inventories

to optimize supply and reduce shared costs in

the value chain.

Connected Customer

Experiences

Connected Global

Supply Chain

Transmits operational information to the

partner (e.g. OEM) and to field service

engineers for remote process automation

and optimization.

Management

R&D

Field Service

THIRD-PARTY LOGISTICS

Page 8: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Elevating customer service with the Internet of Things

“We wanted to go beyond the industry standard of preventative maintenance, to

offer predictive and even preemptive maintenance, so we can guarantee a higher

uptime percentage on our elevators.”

— Andreas Schierenbeck, CEO, ThyssenKrupp Elevator

Page 9: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

In 2015, companies that

successfully harness

digital technology to

advantageously serve

customers

will create clear

competitive separation

from those that do not.”

Matzke, Pascal, Bobby Cameron, Nigel

Fenwick, and Jennifer Belissent. Predictions

2015: CIOs accelerate the business

technology agenda. Forrester, Inc.

November 10, 2014.

Challenging business models

Capture more value via

a services-centric

model and differentiate

from competitors

Use connectivity and

data to improve quality,

customer satisfaction,

and revenue

Increase agility and

responsiveness across

the product lifecycle

Page 10: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Product Platform

Comprehensive platform for asset & enterprise optimization

Customers

Prospects

Service Delivery Collaboration

Page 11: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Fie

ld

Gate

way

Azure Event

Hub &

Service Bus

Clo

ud

Gate

way

HTTP/s, AMQP, MQTT, custom

IP Capable Devices

Existing Devices

Low powered

Devices

Agent

Microsoft IoT Services Architecture

Microsoft Azure

L4: Business Planning

ERP, SCM

L3: Manufacturing

Operations Mgmt,

MES, CAD, PLM

L2: Supervisory

Control, SCADA, HMI

L1: Plant Control PLC,

DCS

L0: Physical

Equipment, I/O,

Devices, Sensors

Local Technician

Predictive

Maintenance Event

Modern

Productivity

Modern ProductivityNUI

Microsoft Confidential

Data

Visualization

Remote Expert

Azure Service Bus

Enterprise

Business

Processes

Customer Relationship

Design & Engineering

Manufacturing & Supply Chain

Service & Maintenance

Stream Analytics

HD Insight

Data Factory

Azure Machine

LearningPrediction

Models

Intelligent

Data Platform

SQLTable/Blob

Storage

{ }

DocumentDB

External DataData

Marketplace

Data Lake

Page 12: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Leading manufacturers are reimagining their businesses

Transforming

services with

innovative business

models

Fujitsu is using the cloud,

advanced analytics, and

natural user interfaces for its

Eco-Management Dashboard

to manage quality, efficiency,

performance, & energy costs.

Seamlessly

extending the

digital experience

to the car journey

Qoros uses its cloud-based

system to connect drivers in

real-time to their social

networks, mobile devices,

traffic updates, vehicle health

and servicing centers.

ThyssenKrupp Elevator is

gaining competitive

advantage through predictive

and even preemptive

maintenance to guarantee

uptime to its customers.

Creating the

intelligent factory

with the internet of

things and people

Ushering in the

next generation of

smart appliances

Miele is innovating customer

experience by matching

recipes digitally with controls

and special features in its

ovens to get the best results

from their appliances.

Enhancing

intelligent industrial

robots with IoT

services

KUKA is developing intelligent

robots to collaboratively

perform tasks with humans by

sensing its environment,

streaming data to cloud, and

proactively engaging workers.

Page 13: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Smart Manufacturing Scenario13

Innovation v.next

1. Automation

2. Operation Excellence

3. Plant Safety

4. Predictive, Preemptive Maintenance

5. Product Quality Management

Page 14: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

14

Examples:

• Optimal asset uptime & performance

• Product usage analytics & insights

• Upsell/cross-sell with solutions

Operational excellence Intelligent productsService-centric relationships

Examples:

• Quality improvement

• Energy efficiency

• Root cause analysis

Examples:

• Product performance in operation

• Feature utilization patterns

• Target unmet needs

Connected Operations Connected Product

InnovationConnected Services

IIoT transforming business processes

Page 15: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Rapidly move concepts to prototypes and into production with simplified, integrated 3D printing

Page 16: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Revolutionize design processes with immersive technologies

Page 17: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

P

Manufacturing

Communication Layer

Communication Layer

Communication Layer

Enterprise & plant transformation – Cloud & Big Data

Enterprise & Plant

Topology

ERP-LevelEnterprise Resources

MES-LevelManufacturing Execution Systems

Control-LevelMachine Controllers

Device-LevelSensors, Devices

Finance, HR, SCM, SRM, CRM …

Plant Schedules, Products, BOMs,

Routings, Quality, Performance …

HMI, SCADA, Alarms, Events,

Historians …

Automation Control, Safety, …

Information Systems

Responsive and dynamic cross-

industry Value Networks

Cross-plant performance,

coordination & flexibility

Production optimization & reduced

process costs

Intelligent equipment with reduced

failures & downtime

Enhanced

Page 18: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

Manufacturer

Machine/Equipment Users quantum-leap towards Operational Excellence

Americas Manufacturing

P

Manufacturing

Communication Layer

Communication Layer

Communication Layer

ERP-LevelEnterprise Resources

MES-LevelManufacturing Execution Systems

Control-LevelMachine Controllers

Device-LevelSensors, Devices

P

Manufacturing

Communication Layer

Communication Layer

Communication Layer

P

Manufacturing

Communication Layer

Communication Layer

Communication Layer

P

Manufacturing

Communication Layer

Communication Layer

Communication Layer

… other manufacturing

P

Manufacturing

Communication Layer

Communication Layer

Communication Layer

ERP-LevelEnterprise Resources

MES-LevelManufacturing Execution

Systems

Control-LevelMachine Controllers

Device-LevelSensors, Devices

Asia Manufacturing

Page 19: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

What’s next in the enterprise?

Mobile

Social“Things”

Natural interfaces

Machine learning

Quantum computing

Delivering

crowdsourced

services

Bridging

physical and

digital worlds

Reinventing the

value chain

Achieving

continuous

uptime

Advancing

human-centric

design

Delivering

faster, smarter

serviceGrowing

sustainably

Cloud

Data

Page 20: Reimagining the Enterprise - Core Enterprise Story - April ...€¦ · service cost. I gain insight into usage patterns from multiple customers and track equipment deterioration,

21

THANK YOU!