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9/8/2020
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Rickey D. Frierson, Ph.D.Colorado State UniversityDirector of Diversity and
Inclusion
Reframing Expectations to Support First Generation & Under-Resourced
Students in Higher Education
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Donna M. Hurt, MSW, LCSWGraceland UniversityDirector of TRIO SSS
Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
In this session we will identify hidden rules of economic class and develop a shared understanding of how and why one's economic
environment shapes thinking and behavior. Participants will learn how to meet students where they are, to increase knowledge and pathways
to engage and connect within a campus community. Increase your awareness and learn simple strategies to promote student persistence
and success.
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
aha! Process Resource Families
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
To better understand people from poverty,
the definition of poverty will be
“the extent to which an individual
does without resources.”
The resources are the following …
DEFINITION OF POVERTY
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
FINANCIAL
Being able to purchase the goods and services of that class and sustain it.
EMOTIONAL
Being able to choose and control emotional responses, particularly to negative situations,
without engaging in self-destructive behavior. Shows itself through choices.
MENTAL
Having the mental abilities and acquired skills (reading, writing, computing) to deal with daily life.
SPIRITUAL
Believing in (divine) purpose and guidance.
PHYSICAL
Having physical health and mobility.
SUPPORT SYSTEMS
Having friends, family, and backup resources available to access in times of need. These are
external resources.
RELATIONSHIPS/ROLE MODELS
Having frequent access to adult(s) who are appropriate, nurturing, and who do not engage in
destructive behavior.
KNOWLEDGE OF HIDDEN RULES
Knowing the unspoken cues and habits of a group.
DEFINITION OF RESOURCES
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Mental Model of Poverty
Concrete
Unstable
Tyranny
of the
Moment
Arithmetic
Doesn’t Work
Problem Solving
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Developed by Phil DeVol
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Mental Model of Middle Class
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Businesses
▪ Shopping/strip malls
▪ Bookstores
▪ Banks
▪ Fitness centers
▪ Veterinary clinics
▪ Office complexes
▪ Coffee shops
▪ Restaurants/bars
▪ Golf courses
Schools
Social services
Police
Religious
organizations
Developed by Phil DeVol
Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com 8
Mental Model of Poverty Summary
▪ The mental model is an abstract representation of
the concrete experience of poverty:
– Unstable, vulnerable, interlocking.
– The arithmetic of life doesn’t work.
– Time horizon: tyranny of the moment.
▪ Problem solvers use reactive skills.
▪ The driving forces are survival, relationships, and
entertainment.
▪ It is an abstract representation.
▪ The goal: Stabilize the environment, develop a
future story, practice choice, build resources,
and become powerful.
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Mental Model of Wealth
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Developed by Ruby Payne
Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com 15
Hidden Rules of Class,
Classroom, and College
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Hidden Rules are the unspoken cues and habits of a group.
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
▪ Relationships can be broken when you do not know the hidden rules.
▪ Hidden rules can limit your interactions with people who are different from you.
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Poverty Middle Class Wealth
Possessions People. Things. One-of-a-kind objects,
legacies, pedigrees.
Money To be used, spent. To be managed. To be conserved, invested.
Personality Is for entertainment.
Sense of humor is
highly valued.
Is for acquisition and
stability.
Achievement is highly
valued.
Is for connections.
Financial, political, social
connections are highly
valued.
Social
emphasis
Social inclusion of the
people they like.
Emphasis is on self-
governance and self-
sufficiency.
Emphasis is on social
exclusion.
Food Key question: Did you
have enough?
Quantity important.
Key question: Did you
like it?
Quality important.
Key question: Was it
presented well?
Presentation important.
Clothing Clothing valued for
individual style and
expression of
personality.
Clothing valued for its
quality and acceptance
into the norms of middle
class. Label important.
Clothing valued for its
artistic sense and
expression.
Designer important.
Time Present most important.
Decisions made for the
moment based on
feelings or survival.
Future most important.
Decisions made against
future ramifications.
Traditions and past history
most important.
Decisions made partially on
basis of tradition/decorum.
Hidden Rules of Economic Class
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Hidden Rules of Economic Class (continued)
Poverty Middle Class Wealth
Education Valued and revered as
abstract but not as reality.
Education is about facts.
Crucial for climbing
success ladder and
making money.
Necessary tradition for
making and maintaining
connections.
Destiny Believes in fate. Cannot do
much to mitigate chance.
Believes in choice. Can
change future with good
choices now.
Noblesse oblige.
Language Casual register. Language
is about survival.
Formal register. Language
is about negotiation.
Formal register.
Language is about
connection.
Family
structure
Tends to be matriarchal. Tends to be patriarchal. Depends on who
has/controls money.
Worldview Sees world in terms of
local setting.
Sees world in terms of
national setting.
Sees world in terms of
an international view.
Love Love and acceptance
conditional, based on
whether individual is liked.
Love and acceptance
conditional, based largely
on achievement.
Love and acceptance
conditional, related to
social standing and
connections.
Driving
forces
Survival, relationships,
entertainment.
Work and achievement. Financial, political,
social connections.
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Poverty Middle Class
Driving force Relationships for survival.
Entertainment.
Achievement through work
and education.
Destiny Believes in fate. Cannot do
much to mitigate chance.
Believes in choice. Can
change future with good
choices now.
Time Present survival most
important.
Tyranny of the moment.
Future most important.
Decisions made against
future ramifications.
Money To be spent. To be managed.
Language Casual register, used for
survival.
Formal register, used for
negotiation.
Power Linked to personal respect,
ability to fight.
Power separated from
respect, linked to information
and institutions.
Hidden Rules in College
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Issue Reframing (use adult voice)
Talking back to the teacher How does that help you win?
How does talking back help you get
what you want? (If they want out of
the room, that strategy worked.)
Physical fighting It takes more strength to stay out of a
fight than get into a fight. How strong
are you?
I can’t do it. Are you tough?
I don’t like you. I don’t like everything you do either.
But I care about you a great deal.
Another student calls them
a name, and the student
reacts.
Who’s in control here—you or the
other person?
I am going to quit. How will you have control? How will
you be respected if you do not know if
you are being cheated or not?
Reframing Issues
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
▪ We cannot equate knowledge of hidden rules
with intelligence.
▪ It is not our role to judge, but to teach students
to choose according to environment.
▪ We can reframe for students.
▪ Learning hidden rules of another class requires
years of practice.
▪ There are hidden rules on college campuses.
▪ Students benefit from developing future stories.
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Key Points
Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com 23
Mental/Cognitive
Resources
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
To survive in poverty, one
must rely upon nonverbal,
sensory, and reactive skills.
To survive in school, one
must use verbal, abstract,
and proactive skills.
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Stimulus(input)
Meaning(elaboration)
Strategy(output)
Mediation: The Foundation ▪ For designing courses/programs
▪ For choosing effective teaching strategies
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Cognitive Skills
Adapted from the work of Reuven Feuerstein.
INPUT: Quantity and Quality of
Data Gathered
OUTPUT: Communication of
Elaboration and Input
ELABORATION: Efficient Use of Data
1. Use planning behaviors.
2. Focus perception on specific stimulus.
3. Control impulsivity.
4. Explore data systematically.
5. Use appropriate and accurate labels.
6. Organize space using stable systems of
reference.
7. Orient data in time.
8. Identify constancies across variations.
9. Gather precise and accurate data.
10. Consider two sources of information at
once.
11. Organize data (parts of a whole).
12. Visually transport data.
1. Identify and define the problem.
2. Select relevant cues.
3. Compare data.
4. Select appropriate categories of time.
5. Summarize data.
6. Project relationship of data.
7. Use logical data.
8. Test hypothesis.
9. Build inferences.
10. Make a plan using the data.
11. Use appropriate labels.
12. Use data systematically.
1. Communicate clearly the labels and
processes.
2. Visually transport data correctly.
3. Use precise and accurate language.
4. Control impulsive behavior.
Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com 27
Language-
Formal Register
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Register Explanation
Frozen Language that is always the same.
For example: Lord’s Prayer, wedding vows, etc.
Formal The standard sentence syntax and word choice
of work and school. Has complete sentences
and specific word choice.
Consultative Formal register when used in conversation.
Discourse pattern not quite as direct as formal
register.
Casual Language between friends, characterized by a
400- to 800-word vocabulary. Word choice
general and not specific. Conversation
dependent upon nonverbal assists. Sentence
syntax often incomplete.
Intimate Language between lovers or twins. Language
of sexual harassment.
Adapted from Martin Joos.
Registers of Language
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Formal Casual
Patterns of Discourse
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Story Structures
Formal
Casual
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Research About Language in Children from
Ages 1 to 4 Years from Stable Households
by Economic Group
Number of words
exposed to
Economic
groupAffirmations Prohibitions
13 million words Welfare 1 for every 2
26 million words Working class 2 for every 1
45 million words Professional 6 for every 1
Source: Hart, B, and Risley, T. (1995) Meaningful Differences in the Everyday Experience
of Young American Children. Baltimore, MD: Paul H. Brookes Publishing Co.
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Pay Attention to Nonverbal Cues
▪ Body language
▪ Voice tone
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
▪ High expectations: the expression
of, “I know you can do it, and you will.”
▪ Insistence: the motivation and
persistence that come from the
relationship.
▪ Support: the direct teaching of
processes and mental models.
Relationships of mutual respect must have three things present:
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Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com
Mediating Expectations
▪ What expectation was missed?
▪ Why is it important for the student?
▪ How can the consequences affect the student?
▪ If you choose to miss more classes than the syllabus allows, you may have chosen to fail the course.
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▪ What is expected?
▪ Why is it important for the student?
▪ How will the student benefit?
▪ If you choose to keep up your attendance, you may have chosen to meet part of the requirements toward passing the course.
Copyright 2006 revised 2018 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com 35
Mental Model of Social Capital
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www.collegeachievementalliance.com
(800) 424-9484
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