Reflexions PDF Members Only Online

HEALTH DEVELOPMENT NEWS EXPERT ADVICE MORE!✽ ✽ ✽ ✽

All Change!The new qualifications and

what they mean for you.

sub fertilityGuidelines for AoR Members and much more

Special issue✽ ✽

No.99 * June 2010

ref lexionsTHE MAGAZINE FOR THE ASSOCIATION OF REFLEXOLOGISTS

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www.aor.org.uk

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Contents

www.aor.org.uk June 2010 Reflexions 3✽

All Change!The new qualifications and what they meanfor you.

page 16

4 CHAIR’S & CE’S WELCOME 5 AREA GROUP NEWS 5 great ways to enjoy the new Members’ Area, new faces at the Taunton office and one member’s trek along the Colorado trail.

6 AREA GROUP NEWS The latest news from the Area Groups plus the Area Group listings

8 SPECIAL ISSUE: SUB FERTILITY Including AoR Guidelines and much more

14 CNHC What it is, the difference between it and the AoR, and what scrutiny means for you.

18 AoR Seminars Extend your knowledge with the AoR Introductory Seminars

21 CPD LISTINGS A quick round-up of forthcoming CPD events

22 REFLEX REVIEWS With advice on using quotes in promotional literature

23 RESEARCH & DEVELOPMENT Join in with NAFCAM’s new project

24 STUDENT VOICE One student’s first experiences of her course

25 BUSINESS DEVELOPMENT Bringing insurance into the 21st Century and a reminder to keep your website simple

26 AoR Sales A sneaky peek at some of our new products, available from the AoR store

28 AGM notice

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We’re here to help!The AoR are here to help you, from reflexology queries to membership queries, phone us on...

01823 351010

4 reflexions June 2010 www.aor.org.uk ✽

Welcome from KarenI am sure that many of our readers will have noted that the March edition of Reflexions included an important addition: we were finally able to include a page devoted to our student members.

‘Student Voice’ has been an aspect I had hoped we could include for some time. I am therefore delighted that it has now been ‘birthed’, significantly in the issue that focused on pregnancy. May I thank those students who have already contributed and add that I look forward to input from others in the future.

Our current edition of Reflexions has the theme of sub-fertility. This is a health issue that has become increasingly prevalent in both females and males in recent years. As a result, there has been a rise in the numbers of clients seeking reflexology when confronting this condition.

Some clients choose to combine their conventional medical treatment with reflexology, whilst others solely seek reflexology treatments. Working with such clients can be a deeply rewarding aspect of professional reflexology practice.

As usual, Reflexions also provides updates on various matters including upcoming seminars and the AoR website development. However, in this edition we also have input from CNHC and an important section on reflexology qualifications.

As a membership organisation we have always supported and sought to ensure high standards for professional reflexology training. The All Change section provides information relating to the standardisation of a national reflexology qualification. This has been produced following a two year consultation and development project. It has involved Skills for Health and various awarding bodies working in the complementary health qualifications sector.

The standardisation of practitioner training continues to move reflexology forward, whilst furthering the recognition of our therapy within the wider field of complementary and allopathic healthcare.

Finally, I wish you all good health, well-being and some sunnier months ahead.

Karen King, Chair

Welcome

Welcome to our new look Reflexions designed by our new publishers.

I hope you like it as much as we do – and now it is available on our website as well as on paper, so please do take a look at it on our new Members’ Area and tell us what you think. And if you like the electronic one, please help us

to save both trees and costs and tell us if you no longer want a paper copy.

This edition is an important one as we are announcing/explaining the changes within the AoR as a result of the UK wide government led changes and unification of the reflexology qualifications. We also have two articles on the CNHC to explain the difference between them and us, the value of voluntary regulation and what opening yourself to scrutiny means for you. We continue our series of Reflexology Special Features with a 6 page spread on sub fertility.

Our Members’ News section is a popular part of the magazine, and I congratulate Teresa Barron on her amazing trek along the Colorado Trail in aid of Guide Dogs for the Blind and The Yorkshire Air Ambulance. Please continue to tell us of any amazing exploits you have done and we will endeavour to incorporate them in this section.

As always, we welcome your comments, feedback, suggestions, ideas and contributions for future issues.

Happy reading!

Carolyn StoryChief Executive

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We are pleased to announce that our new Members’ Area is now available to members. All members will have to create new login names and passwords to access it for the first time. Why not give it a try? Just five of the many ways you can enjoy the new Members’ Area are:

1) The new Members’ Discussion Forum – Instantly updating and regularly checked by AoR staff, it’s the place to share ideas, talk about reflexology and share peer- to- peer support. All members will also need to re-register for the Forum. Please note that this will be a different registration to the one required for the Members’ Area as these are two separate websites.

2) Book reviews and past reflexions articles – regularly updated , this is a treasure trove of delights that were either submitted for or published in Reflexions through the years.

3) Useful reflexology information available to download – regularly updated, this is an ever-growing font of information about client conditions and other reflexology related information.

4) Quick and easy online renewals service – Pay your membership online with our instantly updating and secure renewal terminal , which is even easier to use than it was before!

5) Update your ‘Find a Reflexologist’ entry instantly on the new Members’ Area – there’ll be no waiting time before the changes appear on the search!

5 great ways to enjoy the new

Members’ Area!

www.aor.org.uk June 2010 reflexions 5✽

✽✽✽Members News

Teresa does the Colorado Trail!In June and July

this year, Teresa

Barron MAR will

be walking the 500 mile Colorado Trail to raise money

for Guide Dogs for the Blind and The Yorkshire Air

Ambulance.

The Colorado Trail stretches 500 miles from Denver to

Durango, travelling through the tough but spectacular

Colorado Rocky Mountains. Walkers of the Trail

experience six wilderness areas and eight mountain

ranges topping out at 13,334 ft! For obvious reasons,

it’s very rare that people do the whole trail in one go!

Teresa (accompanied by two friends raising money

for other charities) will walk between 12- 36 miles per

day, at altitude, with temperatures ranging from -2°C at

night to 40°C during the day, carrying a pack weighing

approx 55lb with all her gear!! They’ll be setting off on

the 10th June, returning triumphant on the 8th July at a

friend’s house in Denver, ready to collapse on the sofa!

In truth though, they’ll probably be persuaded to spend

a long time in the shower first!

If you would like to sponsor Teresa and help her raise

money for GDBA and YAA please go to the

justgiving.com websites via the links below, or phone

Teresa on 07717 496835.

To sponsor Teresa, please go to:

http://uk.virginmoneygiving.com/TeresaBarron1

An offer from one member to the others!My name is Teresa Barron and I am the senior

instructor for First on Scene, an HSE approved First

Aid training organization. I would like to pass on an

offer from First on Scene to other members in West

Yorkshire, Manchester, Knaresborough, Harrogate and

York. I’m pleased to say that I’ve negotiated a 15%

discount for all AoR members in my local area with

First on Scene, as I thought it would be helpful should

you be looking for some First Aid training. If you would

like to do this, please visit the First on Scene website at

www.firstonscene.co.uk for details of the courses and

trainers available.

I hope this is helpful for you! Teresa Barron MAR

We would like to extend a very warm welcome to the following staff members, who have recently joined us at the Taunton office

Jane McCann - Finance Administrator

I have recently joined the AoR as a part time financial

administrator and have been welcomed into the office by

everyone. I am loving my work here and looking forward to

learning more about the Association.

My hobbies include swimming and spending time with my family

Favourite therapy: Indian Head Massage

Tracey Smith – Reflexology Support ManagerAnother welcome addition to our Taunton office is our

Reflexology Support Manager Tracey Smith, who has moved all

the way from London to be there for you more days per week

and to conduct more research projects for the AoR.

She will now be available on 01823 364952.

Welcome to the Taunton office!

New staff at the Taunton office...

What’s going on

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News and inspiration from the AoR Area Groups

Staffordshire Area Reflexology Group CPD Event

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DORSET AREA GROUPWe are looking for a new committee to start from September 2010 for a vibrant, friendly group who meet in

mid-Dorset. We currently hold 3 half-day meetings per year, with a talk and a shared lunch. This gives us the

opportunity to get to know one another and to share reflexology problems, questions and experiences.

Would anyone like to be involved in running the group and attending meetings, or to start up a new Dorset

group at a new location? Please contact : Pauline Mills (leader) [email protected]

Tel: 01300 341295 or Jean Talman (secretary) [email protected] Tel: 01202 842774

Pauline Mills MAR

✽Foot Dysfunction and Associated Clinical Implications for the ReflexologistPresented by: Nick Dinsdale BSc (Hons), PG Dip, MSST.

Nick Dinsdale, a highly qualified Sports Injury specialist, has spent years studying the implications of foot dysfunction on the kinetic chain. He was recommended to the group by Anita Levie, who had attended one of his lectures before.

The workshop’s aims were to increase the reflexologist’s awareness and skills in:

1. Recognising foot types and associated foot dysfunction2. Understanding the clinical implications of foot dysfunction on the kinetic chain (the Kinetic Chain is the structural link in the body from the feet to the neck; we looked specifically at the ankle, knee, hip, pelvis and lower back).3. Undertaking a simple examination and assessment of the foot.4. Understanding the role of foot orthosis and their ability to compliment existing treatment strategies.

The information was all evidence based, meticulously referenced and presented in a comprehensive manual.

Approximately 80% of the population is affected by foot dysfunction. Everyone agreed that more clients were being seen with foot problems such as plantar fasciitis, Morton’s neuromas, Achilles tendonditis, metatarsalgia and bunions, as well as presenting with chronic lower back pain, knee pain and pelvic misalignment.

We examined the Gait Cycle and what can go wrong with this process - the over-pronated foot (low arched) and under-pronated foot (high arched). We also learnt how to run through a complete examination and assessment.

We all agreed that this was the most useful CPD event we had attended in respect to clinical practice. We believe it should be a fundamental part of basic reflexology training, attended by all professional reflexologists.

We gained:-• Athoroughunderstandingoftheclinical biomechanics of the foot and kinetic chain; • Somereallyuseful,easytounderstandand practical examination and assessment techniques;• Somesimple,safemanagementstrategiesto help our clients;• Whatwecansafelysuggestinthewayof orthotics, when to refer to a specialist podiatrist and what we can offer in the way of reflexology, other therapies and lifestyle advice.

We all felt that we had acquired skills that would complement and enhance the scope and competence of our professional practice.

Sue Painting MAR

Central London Reflexology Group members make it to The Vitality Show 2010

This is the largest health & beauty

exhibition in the UK, attracting

approximately 45,000 visitors over

four days. I have been participating

at Vitality for 10 years and it’s a

brilliant opportunity to promote what

we all love doing – reflexology!

This year, we were a team of eleven

Facial Reflexologists, both from the

Central London Reflexology Group

and AoR members from other parts

of England. We get lots of practice

speaking to the public: explaining

how reflexology works, answering

questions, facing the sceptics and

converting a few more by offering

20 minute taster sessions, which

are always booked up for the entire

day within two hours of the show

opening!

We handed out about 2,000

promotional leaflets and referred

on to therapists elsewhere in the

country, because frequently visitors

come into London especially for

the show. The AoR exhibition

banner always catches the eye, we

distribute AoR leaflets and fliers too,

so all bases are covered.

Nikke Ariff MAR, Central London

Reflexology Group Leader.


Country/Region Area Group Name Area Group leader Contact no. Email

England

Berkshire East Berkshire Area Group Cathy Ewbank 01628 621266 [email protected]

Buckinghamshire Buckinghamshire Area Group Barbara Firman 01494 671802 [email protected]

Cambridgeshire Cambridgeshire Area Group Nicki Nunn 01638 610091 [email protected]

Cambridgeshire Fenland Area Group Lynne Morgan 07746 792807 [email protected]

Cornwall Cornwall Area Group Antonia Eden 07739 344179 [email protected]

Cumbria South Cumbria Area Group Angela Pollard 01539 558103 [email protected]

Derbyshire East Midlands Area Group Julie Bowman 01332 280021 [email protected]

Dorset Dorset Area Group Pauline Mills 01300 341295 [email protected]

Essex Essex Colchester Area Group Neena Pandya 01206 273488 [email protected]

Gloucestershire Gloucestershire Eileen Ford-Price 01285 643958 [email protected]

Hampshire Andover and Winchester Area Group Linda Price 01264 772144 [email protected]

Hampshire Hampshire North Area Group Rosalind Guy 01252 845281 [email protected]

Hampshire Hampshire South Area Group Margaret Palmer 02392 592675 [email protected]

Herefordshire Herefordshire Area Group Gillian Ternouth 01432 880366 [email protected]

Hertfordshire Hertfordshire Area Group Linda Hinshelwood 01923 255315 [email protected]

Kent Bromley Area Group Diane Noad 0208 313 1820 [email protected]

Kent Mid Kent Area Group Alison Belsom 01233 501466 [email protected]

Kent North West Kent Area Group Angela Davies 01474 329335 [email protected]

Kent West Kent/East Sussex, Tunbridge Wells Area Group

Yolanda Ironside 01892 723016 [email protected]

Lincolnshire Lincoln Area Group Tessa Johnson 01522 790452 [email protected]

London Central London Area Group Nikke Ariff 07941 417441 [email protected]

London North & North West London & Herts Area Group Peggy Graham-Taylor 0208 445 0154 [email protected]

London Wessex/East London Area Group Pauline Molloy 0208 505 5485 [email protected]

London West London, Ealing Area Group Dominique Burford 0208 631 9050 [email protected].

Norfolk Norfolk Area Group Valerie Rosbotham 01603 423891 [email protected]

Northamptonshire Northampton Oasis Area Group Kathleen Pitt 01604 831806 [email protected]

Oxfordshire North Oxfordshire Area Group Dawn Gosling 01259 275344 [email protected]

Oxfordshire South Oxon Area Group Gillian Cottle 01491 614663 [email protected]

Somerset North Somerset Area Group Jo Jeffery 01275 847480 [email protected]

Staffordshire Staffordshire Area Group Sue Painting 07768 568006 [email protected]

Suffolk Suffolk Area Group Jane Healey 01394 382540 [email protected]

Surrey Croydon Area Group Elaine Thompson 01737 555286 [email protected]

Surrey Egham & District Area Group Siobhan Elliot 01784 431768 [email protected]

Surrey Mid Surrey Area Group Sarah Concanon 01372 459795 [email protected]

Surrey South Surrey, Woking Area Group Kerry Wickham 01932 707140 [email protected]

Surrey Surrey Hampshire Borders Area Group Sheila Lindop 01252 656756 [email protected]

Sussex Bognor Regis Area Group Susie Jennings 01243 864318 [email protected]

Sussex Chichester Area Group Susie Jennings 01243 864318 [email protected]

Sussex East Sussex, Brighton Area Group Steve Moger 01273 517979

Sussex Horsham Area Group Helen Turier 01798 817483 [email protected]

Sussex Littlehampton Angelique Vaughan 01903 856494

Tyne & Wear Newcastle-Upon-Tyne Lesley Colquhoun 01912 576298 [email protected]

Worcestershire Worcestershire Area Group Moo Barrie 01886 833695 [email protected]

Yorkshire North Yorkshire Area Group Sue Travena 01423 340513 [email protected]

Yorkshire Yorkshire Area Group Nicola Bostock 01377 250616 [email protected]

Yorkshire West Yorkshire Area Group Suzy Sherratt 01977 612008 [email protected]

Yorkshire York/Wetherby Area Group Peter Biglin 01904 738456 [email protected]

Scotland

Angus Dundee Area Group Lynne Aiton 01382 730201 [email protected]

Glasgow Glasgow Area Group Helen Boyle 01415 781646

Midlothian Midlothian Area Group Paula Barratt 01968 672128 [email protected]

Wales

Powys Mid Wales Area Group Ros Thomas 01597 824405 [email protected]

Northern Ireland

County Antrim Belfast Area Group Kathy Rea-Green 02890 295960 [email protected]

County Antrim Lisburn Area Group Rosemary Downey 02892 648239

County Down Donaghadee Area Group Kirsty Rodgers 02891 883312 [email protected]

Outside the UK

France France Area Group Louise Vaughan-Arbuckle 33 6 83 26 84 86 [email protected]

Jersey Jersey Area Group Irene Brown 01534 766232

Spain Costa Blanca Area Group Rubina Morton 0034 96646 1505 [email protected]

Manchester South Manchester Area Group Caron Pitagaria

[email protected]

Country/Region Area Group Name Area Group leader Contact no. Email

England

Berkshire East Berkshire Area Group Cathy Ewbank 01628 621266 [email protected]

Buckinghamshire Buckinghamshire Area Group Barbara Firman 01494 671802 [email protected]

Cambridgeshire Cambridgeshire Area Group Nicki Nunn 01638 610091 [email protected]

Cambridgeshire Fenland Area Group Lynne Morgan 07746 792807 [email protected]

Cornwall Cornwall Area Group Antonia Eden 07739 344179 [email protected]

Cumbria South Cumbria Area Group Angela Pollard 01539 558103 [email protected]

Derbyshire East Midlands Area Group Julie Bowman 01332 280021 [email protected]

Dorset Dorset Area Group Pauline Mills 01300 341295 [email protected]

Essex Essex Colchester Area Group Neena Pandya 01206 273488 [email protected]

Gloucestershire Gloucestershire Eileen Ford-Price 01285 643958 [email protected]

Hampshire Andover and Winchester Area Group Linda Price 01264 772144 [email protected]

Hampshire Hampshire North Area Group Rosalind Guy 01252 845281 [email protected]

Hampshire Hampshire South Area Group Margaret Palmer 02392 592675 [email protected]

Herefordshire Herefordshire Area Group Gillian Ternouth 01432 880366 [email protected]

Hertfordshire Hertfordshire Area Group Linda Hinshelwood 01923 255315 [email protected]

Kent Bromley Area Group Diane Noad 0208 313 1820 [email protected]

Kent Mid Kent Area Group Alison Belsom 01233 501466 [email protected]

Kent North West Kent Area Group Angela Davies 01474 329335 [email protected]

Kent West Kent/East Sussex, Tunbridge Wells Area Group

Yolanda Ironside 01892 723016 [email protected]

Lincolnshire Lincoln Area Group Tessa Johnson 01522 790452 [email protected]

London Central London Area Group Nikke Ariff 07941 417441 [email protected]

London North & North West London & Herts Area Group Peggy Graham-Taylor 0208 445 0154 [email protected]

London Wessex/East London Area Group Pauline Molloy 0208 505 5485 [email protected]

London West London, Ealing Area Group Dominique Burford 0208 631 9050 [email protected].

Norfolk Norfolk Area Group Valerie Rosbotham 01603 423891 [email protected]

Northamptonshire Northampton Oasis Area Group Kathleen Pitt 01604 831806 [email protected]

Oxfordshire North Oxfordshire Area Group Dawn Gosling 01259 275344 [email protected]

Oxfordshire South Oxon Area Group Gillian Cottle 01491 614663 [email protected]

Somerset North Somerset Area Group Jo Jeffery 01275 847480 [email protected]

Staffordshire Staffordshire Area Group Sue Painting 07768 568006 [email protected]

Suffolk Suffolk Area Group Jane Healey 01394 382540 [email protected]

Surrey Croydon Area Group Elaine Thompson 01737 555286 [email protected]

Surrey Egham & District Area Group Siobhan Elliot 01784 431768 [email protected]

Surrey Mid Surrey Area Group Sarah Concanon 01372 459795 [email protected]

Surrey South Surrey, Woking Area Group Kerry Wickham 01932 707140 [email protected]

Surrey Surrey Hampshire Borders Area Group Sheila Lindop 01252 656756 [email protected]

Sussex Bognor Regis Area Group Susie Jennings 01243 864318 [email protected]

Sussex Chichester Area Group Susie Jennings 01243 864318 [email protected]

Sussex East Sussex, Brighton Area Group Steve Moger 01273 517979

Sussex Horsham Area Group Helen Turier 01798 817483 [email protected]

Sussex Littlehampton Angelique Vaughan 01903 856494

Tyne & Wear Newcastle-Upon-Tyne Lesley Colquhoun 01912 576298 [email protected]

Worcestershire Worcestershire Area Group Moo Barrie 01886 833695 [email protected]

Yorkshire North Yorkshire Area Group Sue Travena 01423 340513 [email protected]

Yorkshire Yorkshire Area Group Nicola Bostock 01377 250616 [email protected]

Yorkshire West Yorkshire Area Group Suzy Sherratt 01977 612008 [email protected]

Yorkshire York/Wetherby Area Group Peter Biglin 01904 738456 [email protected]

Scotland

Angus Dundee Area Group Lynne Aiton 01382 730201 [email protected]

Glasgow Glasgow Area Group Helen Boyle 01415 781646

Midlothian Midlothian Area Group Paula Barratt 01968 672128 [email protected]

Wales

Powys Mid Wales Area Group Ros Thomas 01597 824405 [email protected]

Northern Ireland

County Antrim Belfast Area Group Kathy Rea-Green 02890 295960 [email protected]

County Antrim Lisburn Area Group Rosemary Downey 02892 648239

County Down Donaghadee Area Group Kirsty Rodgers 02891 883312 [email protected]

Outside the UK

France France Area Group Louise Vaughan-Arbuckle 33 6 83 26 84 86 [email protected]

Jersey Jersey Area Group Irene Brown 01534 766232

Spain Costa Blanca Area Group Rubina Morton 0034 96646 1505 [email protected]

Manchester South Manchester Area Group Caron Pitagaria

[email protected]

✽

✽

N20 GROUP London North & Home Counties

On 18th January, over 30 members met for a

fascinating talk by Howard Plummer on “The

Role of Touch in Healing”. Howard has taught

A&P and Reflexology at his own college

for 13 years and came across The Bowen

Technique 11 years ago.

During his early A&P studies, Howard became

particularly interested in connective tissue and

fascia, applying this knowledge to develop

his own Fascia Bowen body moves. Howard

has run a successful Children’s Clinic in

South Wales for 10 years, treating children

with various conditions including Cerebral

Palsy, Dyspraxia, Autism, Aspergers, ADHD

– primarily children with additional needs -

using Bowen. From this and his CPD Bowen

courses, there are now over 20 children’s

clinics in the UK.

His video showed us some inspiring

improvements in both children and adults at

his clinic.

Howard then demonstrated The Role of

Touch in Healing using some of his favourite

reflexology points and techniques, before

demonstrating some of his Fascia Bowen

moves – he even picked up that one of our

members had a problem sleeping while

treating a stiffness in her arm! His connective

tissue treatment immediately improved the

arm. Another member presented pain in

the shoulder and trapezius which Howard

worked on. He asked her if she had a sinus

problem – which she did - and said this

often triggered the shoulder pain!

We know our reflexology is touch. We know

how miraculous it sometimes seems. So it

was extremely helpful to witness this extra

benefit of healing through all the body’s

connective tissue.

If you wish to find out more about Howard

and Bowen check

www.bowentherapists.com and

www.thebowentechnique.com

Peggy Graham Taylor MAR

News report


Sub fertility

ContraindicationsThere are no clear-cut contraindications regarding sub fertility; however there are many circumstances which clients present with which may mean that a particular approach is needed. In the most difficult of these, this may mean that you opt not to treat the client.

Clients presenting with sub fertility (either medically or self diagnosed) may be in a very vulnerable state and be coming to you with a high level of tension, stress and fear. It may be that reflexology is the last resort, though we are finding that more and more that people are opting for reflexology sooner, or prefer reflexology rather than the conventional medicine route. If your client has self-diagnosed, it is advisable to refer them to their doctor for further tests and to recognise that fertility has both female and male aspects - both of which need to be medically assessed. Reflexology may not be helpful where there is total infertility due to blocked fallopian tubes, lack of egg production or insufficient sperm production.

As an AoR member you are required to discuss the possible outcomes of reflexology and this must include what happens should the client become pregnant during a course of treatment. Treatment during pregnancy is fine so long as you follow the guidelines for pregnancy as stated in the last issue of Reflexions.

The main area where we receive many queries is that of “Should I treat a client whilst they are undergoing fertility treatment?” Reflexology is not known to have any detrimental or negative effect on a client who is undergoing a course of fertility treatment. During assisted conception procedures, large concentrations of hormones are administered. Obviously reflexology will have no effect on hormones at this level as it works much more subtly. However, because stress can play a very big part in sub fertility, should your client wish to continue with reflexology through their treatment, the potential reduction in stress may help. You may wish to decline to treat in the two weeks after embryo transfer but before a positive pregnancy test. Often during this time the woman doesn’t do much and metaphorically wraps herself in cotton wool, but if she asks for a treatment then it is up to you to make the decision as to whether you are happy to treat. If

the IVF fails then there is a small chance she will blame it on the reflexology, or on you. However, remember that the chances of IVF being successful range from one in two (in extremely good cases) to one in four (probably more common) depending on the clinic involved. In the latter case, 75% of the IVF sessions will fail.

Finally, with regards to the contraindications, take very careful note of the client’s psychological state in relation to their condition. Whilst it is imperative not to make a psychological diagnosis of your client, should you feel that your client is presenting in a manner which is beyond your expertise or training, then you are contraindicated from treating them. They should then be referred on to the appropriate person.

✽✽✽

“Working towards a position of relaxation and dealing with stress is often very effective.”

Guidelines for AoR Members: Clients with fertility problems The AoR believe that reflexology may be of great benefit to clients suffering from sub fertility. However, there is no scientific research to prove this, so it cannot be stated anywhere in your literature. The most you can suggest is that the reduction of stress may help with the success of the medical intervention.


Key issues – stress and hormonal balanceThere is no doubt that stress can play a very significant factor in an individual’s ability to conceive. The longer the situation carries on, and the more desperate the person becomes, the greater the stress, and a vicious cycle of stress and the inability to conceive can be triggered. By helping the client with stress reduction and any appropriate lifestyle changes, a significant number of clients may get pregnant simply because they have been able to reduce their anxieties and improve their health. This reduction in stress is likely to have a positive impact on their endocrine system, though there are a number of techniques which may be able to balance the hormones enough to make a difference.From a reflexology point of view, sub fertility seems to be often associated with the Kidney

Members Only!Six page special feature on reflexology and sub-fertility. To access these features and many other membership benefits, join us today by visiting our Membership

page at www.aor.org.uk

Reflexology Feature

solar plexus and diaphragm may calm and give stress release through the promotion of the parasympathetic nervous system. Treatment of the lower back area may help to relax and improve nerve function. Be aware that these areas may be tender and work within your client’s sensitivity levels. Do not neglect the stress removing efflurage and relaxation portions of the treatment. Be aware of any emotional imbalances that might feature in the feet and warn that there might be an emotional healing reaction after the treatment.

AoR members who have been specialising in this area report a number of key techniques which appear to help with ovulation problems or balancing hormones in general, such as techniques which work into the pituitary gland. These include hooking into the reflex, using knuckling techniques and linking. Reflexologists regularly debate the efficacy of pressure, and whether a firm or lighter pressure on a reflex is better. There is no clear cut answer to this and it seems to depend somewhat on the cause behind the problem. If it is predominately stress related and the client would benefit from being able to cope better with the stress in their lives,

Meridian. This connects with ideas of fear, worry, anxiety etc. Working towards a position of relaxation and dealing with stress is often very effective.

TreatmentFertility is very dependent upon the endocrine system, or system of hormones. However, state of mind plays a large part in fertility issues and overcoming negative thoughts may play a part as well. The theory behind reflexology - that systems are brought back to their normal level - may aid the body to normalise its hormone levels and how they work with each other, resulting in a rebalanced body that may be more receptive to pregnancy. Reflexology may also help quieten the mind. To help the body to return to homeostasis, it is important to complete a full treatment and not just concentrate on areas of involvement with these issues. However, it is worth giving the pituitary gland with the endocrine system as a whole, the ovaries and uterus points, and the brain reflexology points a thorough treatment to balance hormones, including the adrenals for the stress hormones. The hypothalamus needs treatment to normalise the sympathetic nervous system, while the


then a relaxation orientated approach appears to be very beneficial. However there is a significant body of anecdotal evidence which suggests that firm work into the key endocrine glands - particularly the pituitary - may give excellent results.

No one approach will suit all clients all of the time and only you can decide what is most appropriate, based on your experience of your client and what they need. To help to ensure that you are able to provide your client with the best approach, try to broaden your library of techniques through attending workshops, seminars, courses and your local AoR Area Group.

The AoR Recommendations• Ask your client to visit their GP if they have not already done so• Always treat your client holistically rather than focusing on the condition• Consider the client’s current circumstances when implementing your treatment plan• Ensure that you thoroughly research and understand your subject• Where you can, develop your techniques through workshops, Area Groups etc• Always work within your training, experience and comfort zone• Be very careful not to give your clients false expectations• Be careful not to make a psychological diagnosis

ConclusionsTreating a client with sub fertility requires a very responsible and careful approach. They are often coming to you with tremendous tension, stress and fears stemming from many different circumstances. It is very important that you treat your client holistically so that these issues are incorporated into the client’s treatment plan.

Sub fertility can be a very delicate area and our role as reflexologists is to provide our clients with the opportunity to heal in a holistic manner. This does not include the work that would normally be covered by counsellors or sex therapists. Should you find that you are being asked to give advice or counselling in relation to this, you need to refer your client to the appropriate professional.



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Many of you may remember that the AoR helped fund a project at Derriford Hospital Plymouth many years ago that was a study on women who didn’t ovulate. The study ran over many years, but unfortunately never achieved the full recruitment rate and had to be stopped before there was sufficient enrolment on to the project (26 in active group, 22 in the sham or inactive intervention group, but these numbers should have been twice this size). This affected the results as statistical significance could not be obtained with such small numbers. The results obtained were unimpressive, as the two groups involved - one receiving active reflexology and the other receiving sham reflexology - gave the same results. There were four pregnancies obtained, two in each group, which was not statistically significant. The results suggest that any effect on ovulation may not be clinically relevant and that sham reflexology may have a beneficial general effect. This in itself is important because it shows the difficulty in comparison of active treatment to sham or supposedly inactive treatment. However, there was a statistically significant change in depression scores in the active group over the sham group.

The major point of this study is that trials must have full recruitment to prove anything properly - this one was very under powered and therefore not conclusive.

Tracey Smith FAoR

Reflexology Feature

Research into sub-fertility

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Your clients may present to you with certain diagnoses or treatment plans and it’s important for you to have an idea of what they mean. However, this is a rough general guide and more information should be sourced. Time spent doing this can be added to your CPD log.

Idiopathic - of unknown cause, which is quite a frequent diagnosis.

Poor sperm count - sperm are measured on three levels: number(how many), morphology (how they look) and motility (how they move). Problems on any of the levels can cause pregnancy issues. ICSI reduces the problem.

FSH - Follicle stimulating hormone - this is usually required to be under 12 IU/L for treatment. Higher is believed to be an indicator of poor quality eggs.

Down regulation - the suppression of the female’s own natural cycle to allow for controlled stimulation.

Stimulation - the increase of egg production under the action of drugs. Usually a female releases one egg naturally but drugs can stimu-late 15 or more.0

IUI - intrauterine sperm injection - the sperm is collected, concentrated and placed in the right part of the uterus to increase chances of conception. This can be with or without ovary stimulating drugs.

IVF - in vitro fertilisation - The eggs and sperm are collected and placed together in a small dish in an incubator for up to 5 days.

ICSI - intracytoplasmic sperm injection - one single chosen sperm is injected into each collected egg using a fine glass tube under high magnification. These then stay in an incubator for up to five days. This overcomes poor sperm issues.

Egg collection - eggs are ‘harvested’ via a needle through the uterine wall. This is carried out under sedation or general anaesthetic.

Embryo transfer - the chosen embryo is transferred back into the uterus. This might be at day 3 (8 cell) or day 5 (blastocyst) of develop-ment.

Sub-fertility Terminology

Overview of: The effectiveness of foot reflexology in inducing ovulation: a sham-controlled randomized trial.Jane Holt, Jonathan Lord, Umesh Acharya, Adrian White, Nyree O’Neill, Steve Shaw, Andy Barton.Fertility and Sterility, Volume 91, Issue 6, June 2009, Pages 2514-2519.




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✽Session 1

Initial investigations of her feet showed very yellow lung reflexes, possibly due to smoking and build up of toxins. Her feet in general were very pale and cold which may suggest poor circulation and possibly physical and mental exhaustion. This may link with anaemia and concern about her heavy, painful periods. The spinal reflex on her left foot around S1 and S5 was crunchy.

I gave a full treatment with Endocrine Balance to help the hormonal system.

Session 2

C1 had not yet started her period but had experienced cramping pains for about 4 days. Treatment given as per session 1.

Session 3

Period started on Day 26 of cycle with a 6-day bleed. Though the bleeding was still heavy, C1 had no severe stomach cramps. Treatment given as above.

Session 4

C1 detected ovulation yesterday. Her feet were generally warm today especially the right ovary reflex. C1 has decided to stop taking Agnes Castes to see what effect it will have. Treatment given as above.

Session 5 - 9

Period started on Day 26, lasted 6 days with pain only on day 1. It was also less heavy. Although feeling tired, C1 was no longer anaemic. Treatment given as above.

Session 10

Period started on Day 27 and lasted for 6 days with no pain; normal flow for the first 3 days and then very light. Treatment given as above.

Session 11

Since ovulation last month, C1 had craved sweet foods, her breasts had swollen and she had put on 6 lbs in weight. Her skin had been spotty since her period and she had mouth ulcers. Period came on Day 26 and lasted 9 days: very heavy and painful for 3 days. She thought she may have been pregnant but over the last few weeks had been decorating the house and the paint fumes were very strong. Adrenals, ovaries and uterus reflexes were all tender during treatment. Urethra reflex was crunchy and spinal reflex S1. Treatment given as above with 3-way link to help the hormonal system.

Reflexology Case Study - Subfertility

Session 12

C1 detected ovulation on Day 13. She had done two positive pregnancy tests, had fatigue and felt a ‘cramping’ in her belly – a sensation experienced with her last pregnancy. She had morning sickness, aching breasts, lack of appetite and was eating fish, something she usually hates. She had warm feet today.

A gentle treatment with endocrine balance was given with 2-way link for morning sickness.

The Outcome

After session 12, C1 felt she had successfully reached her goal of pregnancy. No lifestyle or nutritional suggestions I gave during previous sessions were followed. C1 went full-term and gave birth to a healthy baby girl.

Christine Richards MAR

C1 was 26 years old, had 2 children and wanted another baby. She was slightly underweight, had little energy, did not drink alcohol and was trying to stop smoking.

C1 presented with a menstrual cycle of 19 days, having not ovulated for 4 months. She was anaemic due to menorrhagia and dysmenorrhoea, a severe 8-day bleed with constant severe cramping pain. Her menstrual cycle until 4 months previously was 24 days with a 6-day normal bleed.

Medical investigations had found nothing physically wrong and she had been offered a hysterectomy if things did not improve. She was taking Agnes Castes on Days 1-14 as she’d been told this might help.

We agreed a course of reflexology: one session per week over two menstrual cycles followed by 2 sessions per month. This was intended to help lengthen C1’s menstrual cycle to encourage ovulation with a view to her becoming pregnant.




Patient Age Length of time patienthas been trying to get pregnant

Medical intervention Other therapies used

B 30 Clomid None.

H 30 Clomid None. Pregnant on No.6 and again on No. 18

S 34 Clomid None.

Y 34 3 years None. Patient discovered she was 6 weeks pregnant after 4 treatments

P 30 IVF. None. Pregnant after No.4

C 32 Aspirin. Australian bush flowers Pregnant on No.4.

N 32 None. Australian bush flowers Pregnant on No.19

F 30 None

A 32

Australian bush flowers

None. Pregnant on No. 11

J 27 None. None. Pregnant on No.2

L 37 None. Pregnant on No.2

Number of treatments

7 months

1 year (started clomid injections 5 months before reflexology started)

4 years

Had discontinued one year of clomid tablets

2 1/2 years

3 years

2 1/2 years

1 year

1 year None.

1 1/2 years

19 months (miscarriage 4 months previously at 10 weeks)

Pregnancy result Notes

Pregnant on No. 14 Twin boys Clomid tablets were started 4 months into treatment.

Boy Ectopic pregnancy on No. 6 resulting in the loss of one uterine tube.

Pregnant on No.6 Boy Clomid tablets were taken for one cycle. Patient also had a previous child of 5 yrs.

Boy Patient had a previous child of 5 yrs.

Twin girls

Girl Previous unsucessful IVF.

Girl Previous unsucessful IVF.

Pregnant on No.17 Girl

Twin girls

E 27 1 year None. None. Pregnant on No.4 Girl

Unknown Ended treatment.

None. Girl Has two previous children at 3 and 5 yrs.

UnknownPregnant after one treatmentNone.None.6 months29U Ended treatment.

The following report shows the successful results that I have obtained in treating sub fertile clients over several years of reflexology, demonstrating the results of treatments with clients using just reflexology, reflexology in conjunction with other therapies, and reflexology in conjunction with medical intervention. I have removed the unsuccessful clients.

Starting with the group of clients that had received medical intervention, I will begin by examining the group of clients that used Clomid in conjunction with the reflexology treatments.

Reflexology with Clomid

As you can see from the table of results below, the modal number of treatments that it took to obtain pregnancy with the successful clients that I reviewed was 6.

However, in the case of one of the clients, the first pregnancy they obtained whilst receiving reflexology treatments was terminated due to the client experiencing an ectopic pregnancy (embryo grows outside the uterus). The client subsequently resumed reflexology treatments whilst continuing with Clomid, and became pregnant again on their eighteenth treatment. For the purposes of this report, I have counted both pregnancies as separately obtained pregnancies.

All three of the clients receiving Clomid became pregnant during the course of their treatments with me, with one of the clients becoming pregnant twice (even if one of the pregnancies was not carried to term). Although it could be said that all of these pregnancies were obtained primarily through the medical interventions that the client received, these results do indicate that reflexology may work well in tandem with medical interventions.

Reflexology with IVF

Out of all of the clients that I have reviewed so far, I have only experienced two clients who received IVF over the same period of time as their reflexology sessions. One client became pregnant fairly quickly (on her fourth reflexology session). Again, this could be attributed primarily to the medical intervention that the client was receiving:

Tracey Smith FAoR says: These results show one reflexologist’s personal experience of treating fertility clients and are a great way of auditing the results of a clinic. Ideally, however, in your audit the unsuccessful clients would also be represented to provide a true picture of the effect.Doing activities like this is not only fantastic for gaining CPD points (category 23) but can be used to promote your practice to further potential clients through demonstration of past results.

✽✽Sub-fertility results however, it and the results obtained from those clients receiving Clomid seem to suggest that reflexology does not seem to have a negative effect upon clients attempting to get pregnant through medical interventions. The other client was unsuccessful.

Reflexology and Australian Bush Flowers

In total, I treated eight clients who started using Australian Bush Flower after an average period of 6 months to a year of continuous reflexology treatments. Of these, three became pregnant. One client had been prescribed Australian bush flowers before coming to reflexology and became pregnant after a month of reflexology. The other other two started Australian flower remedies after 8 months and one year of reflexology respectively. These clients became pregnant after 5 months and 3 months of combined flower remedies and reflexology. It would seem that this therapy combined with reflexology may be useful with more difficult cases of infertility.

Reflexology with no other intervention

This is the group of clients that seem to have produced the most extraordinary results, as the modal number of treatments that it took for these clients to become pregnant was 2 – which is less than for any of the clients receiving intervention (either medical or from other therapies). Indeed, all of the five clients that solely received reflexology became pregnant, taking an average of 4 treatments to become pregnant. This appears to suggest that, in my experience, using reflexology alone with no other interventions was the most successful method of encouraging pregnancy, although this is by no means an exhaustive study, and certainly could not be counted as empirical proof of this claim. However, these results are certainly encouraging, and lead me to believe that further study might produce interesting results. It has to be said though, that this group were a heterogeneous (mixed) group of diagnoses and therefore no scientific claim can be made from this data collection.

The last aspect that I wish to cover is that sub fertility is not always on the female side of the relationship. I often find it quite surprising that on the whole, the husbands of the sub-fertility client are quite reluctant to come for reflexology, as I personally believe that reflexology may be beneficial to the sub fertile male.

Avril Rushton MAR

Reflexology Feature




hilst orthodox medicine will look to examine the anatomical and physiological aspects relating to sub-fertility, it is only recently emerging that our emotions and consciousness

(one’s constant awareness together with forgotten/repressed memories) may also greatly contribute to sub-fertility. Any unattended build up of anxiety or tensions surrounding a person’s past or current life experiences may manifest in the physical body causing symptoms and dis-eases. It is only when we are able to consider our own energy system (our aura and Chakras) and how it works with our physical body, that we see the correlation between emotional tensions from experiences and how our energy becomes imbalanced, which may lead to ill health. Our aura or energy system contains 7 major Chakras or valves controlling the free flow of our energy, and in respect to Sub-fertility we are concerned with the Sacral Chakra located around the navel (front and back of the body).

The Sacral Chakra is associated with food, sex and with having children. Difficulties or tensions with one or more of these may cause an imbalance at this energy centre. This may then be expressed by the body as ill health at those areas which it concerns. Your client might openly discuss such issues or you may feel it more appropriate to make a professional referral for additional support. However, it is possible to practise a daily cleanse of one’s aura and especially the Sacral Chakra, which will enable your energy to move more freely and may lead to new insights into emotional problems causing concern.

Use the following steps to cleanse your aura and Chakras. It is a good idea to practise this exercise at the end of each working day to remove clients’ energy, which may have accumulated within yours. This exercise need not take more than five minutes to complete – however, it can be enjoyed as a lengthy meditation/ cleanse in its own right. There is no exact amount of time, nor any

right or wrong way to practise - simply set your intention to clear your energy and enjoy the experiences. Being present with nature may add further to your experiences.

• Find a suitable quiet place to sit, where you know you will be undisturbed for the entire exercise.• Relax your body; close the eyes and relax your hands in your lap. Allow your breathing to settle into a slow and steady rhythm.• Imagine, visualise or simply feel that you are now opening your crown Chakra (top of your head) and begin to breathe slowly and deeply through this point.• Draw each breath down through you and out the soles of your feet or base of your spine if sat on the floor. Feel the deep cleansing effects as you let each breath out.• Keep your mind focused and aware of any subtle sensations within the body and/ or mind, especially around the Sacral Chakra (navel). • When you feel ready to end the exercise, close the crown chakra and breathe normally. Begin to move the fingers and toes to feel your awareness coming back to the physical body. It is a good idea to drink some water or eat a small snack to ground you afterwards.

Alex Nicanovich MAR, www.serendipitoushealing.com Reference: Dr Brofman M 2003 Anything Can Be Healed, Findhorn Press, Scotland.

Sub-fertility and energy clearing

W

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Development


The Complementary and Natural Healthcare Council (CNHC) opened its doors to reflexology in September 2009 following over ten years of work by many professional associations (including the AoR) to introduce regulation to complementary healthcare in the UK. Here we spell out what the CNHC is, how it differs from the AoR and why both are necessary.

The CNHC is the UK regulator for complementary healthcare

Its key function is to enhance public protection by setting nationally agreed standards for registration. The CNHC currently registers practitioners from nine disciplines (including reflexology) and is due to open to others during 2010.

The CNHC is different from the AoR

The role of the CNHC is different to the role of the AoR. The CNHC has been set up to ensure public protection and acts in the public interest. Practitioners register with the CNHC to go onto a public register. The CNHC is independent from but works with professional associations like the AoR. It liaises with government and others in the public interest on all regulatory issues.

The AoR is a membership organisation. It provides a range of benefits and services for you as practitioners and acts in the interest of the profession. It supports the CNHC in setting standards for registration and accreditation, and works to support you with meeting those standards.

Why register with the CNHC?

Use of the CNHC Quality Mark: Practitioners who register with the CNHC are able to use the CNHC ‘quality mark’ (at the top of th article) on their websites and in publicity materials.

Employment advantages: An increasing range of bodies such as employers and insurers are using CNHC registration and the quality mark as an independent validation of standards. CNHC registration is increasingly becoming a requirement for referrals.

CNHC and AoR working together: The CNHC does not replace professional associations like the AoR, it is in addition to them. The CNHC and AoR

are working together to raise and maintain standards of practice for reflexology and it is increasingly important

to sign up to both. Government recognition: The CNHC is the only

complementary healthcare regulator recognised by the Department of Health.

By registering with the CNHC, practitioners demonstrate to the general public and other healthcare providers that they meet national standards of practice in their work. This is the first time this has been possible. Why do I still need the AoR?

The AoR protects you and your profession: Whilst the CNHC exists to protect the public, the AoR is there for you as the practitioner. It works to promote reflexology to the public and press, and provides a voice to government and press in issues concerning reflexology. It will also liaise with CNHC on your behalf in the event of a complaint should you wish it to.

Insurance: The AoR regularly reviews insurance schemes for reflexologists and maintains a recommended insurer (currently Alan Boswell Group), based on the service they provide and value for money. However, if you cease to be a Full member during the time over which your policy runs, you may invalidate the insurance policy.

CPD: The CNHC requires all registrants to meet minimum standards for Continuing Professional Development but does not advise registrants how to meet them – this is where the AoR and CNHC work in tandem. The AoR provides detailed information on how to gain, evidence and record CPD. It also checks and recommends courses which demonstrate excellent standards, making the process of meeting the minimum standards set by the AoR and CNHC much easier.

Provision of membership benefits and services: The AoR provides a number of benefits and services which make life easier for you as a practising reflexologist, whilst ensuring you meet its own standards and Code of Practice. It actively encourages members to take full advantage of all of the benefits on offer (see a full list at www.aor.org.uk)

Further information

The AoR has been approved by the CNHC to verify applications to register. AoR members with MAR status are eligible to register and we do encourage this. Members wishing to register with the CNHC should contact the AoR office or visit www.aor.org.uk. For more information about the CNHC, visit www.cnhc.org.uk

Hazel Russo (CNHC) and Laura Occleston (AoR)

What is the Complementary and Natural Healthcare Council (CNHC) and why register?


CNHC: What scrutiny means for youWhen your details are placed on the CNHC website, you open yourself to scrutiny. This means anybody can complain to CNHC about anything written on your information leaflets or website – so it is important that you are extremely careful over wording of claims before you register. The CNHC Code of Conduct, Performance and Ethics states in paragraph 15

Any advertising you undertake in relation to your professional activities must be accurate. Advertisements must not be misleading, false, unfair or exaggerated. You must not claim that your personal skills, equipment or facilities are better than anyone else’s.

If you are involved in advertising or promoting any other product or service... use your knowledge, healthcare skills, qualifications and experience in an accurate and professionally responsible way. You must not make or support unjustifiable statements relating to particular products or services. Any potential financial rewards to you should be made explicit and play no part at all in your advice or recommendations of products and services that you give to patients, clients and users.

While this seems easy, do check your website and promotional literature for claims – can you back up everything that is stated? You should do this whether or not you intend on joining the CNHC as there are also the Advertising Standard Agency (ASA) guidelines to adhere to.

Complaints to CNHC

Recently, several AoR members were subject to CNHC’s complaints system. One complainant submitted 14 complaints to the CNHC regarding claims of efficacy for reflexology that could not be proven. One of these claims was:

“[The practitioner claims] that reflexology is capable of “detoxifying the body”, improving digestion, helping the body to heal itself. [They also claim] that reflexology may be beneficial when trying to conceive”.

The main issues are about the use of language and our enthusiasm as practitioners. Whilst enthusiasm is vitally important, great care must be taken regarding claims of effectiveness.

Because the role of CNHC is to protect the public, the validity or competency of the complaints had to be established before the complaints procedure started. As the words were visible on the practitioner’s website and these are claims of effectiveness that cannot be backed up with scientific evidence, all fourteen complaints were deemed to be competent and therefore had to be put through the procedure.

A letter was sent to the practitioners involved detailing the nature of the complaint, allowing 14 days to reply. Many asked their PAs for help. The AoR recognised that the practitioners had no intention of misleading the public regarding the services offered, so advised them to admit that if scrutinised, the wording used could be misconstrued and to offer to change it to less ‘definite’ language.

An Investigative Committee Panel (ICP) was set up by CNHC, including lay members solely representing the public’s interests and a member of the Reflexology Profession Specific Board (PSB).

The ICP decided that the registrants’ Fitness to Practise was not impaired, because they did not deliberately seek to mislead their clients or to exaggerate the benefits of the therapy, which they described in good faith. However, they found that the registrants had made claims about the therapy which appeared to imply more efficacy than evidence necessarily provides. The registrants were given until the end of March 2010 to change their websites /literature. It was also suggested that the PSB put together a list of usable statements via the PAs, to be completed by mid 2010.

This outcome is good in that it shows that complaints from the public are taken seriously by CNHC, whilst understanding that practitioners can sometimes make mistakes and providing time for the practitioners to correct those mistakes.

What is less definite language?

CNHC will provide more information on advertising by mid 2010, but until then have provided the following statement:

“Practitioners must take great care in wording their promotional material, using terms like ‘There is a view that ...’ or ‘I believe that ...’ or ‘my clients and patients claim that ...’ rather than using statements of fact that cannot be backed up with evidence.”

Alternatively, you could put ‘anecdotally’ before any mention of evidence / effectiveness - this means that the individual has shown changes rather than that we have scientific research to back it up. Also be very aware of using soft words like ‘may and might’ rather than ‘can and will’. For example, do not claim that ‘Reflexology can treat a whole range of conditions’ – change this to say it ‘may help to treat a whole range of conditions’.

Best of all, when your clients achieve major changes after treatment, ask them to provide you with a testimonial - most are very happy to. Although testimonials cannot be used as hard evidence of the efficacy of reflexology, they can certainly be quoted on promotional materials or your website, and can be very persuasive to potential clients.

Tracey Smith FAoR

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Development


reflexionsDevelopmentBuilding your skills, building your business

All Change!The new qualifications and what they mean for you.

So...what’s the big idea?From January 2011, all Level 3 qualifications in the UK for reflexology will be changing to a new qualification, which will have the same requirements and will contain the same modules no matter where you study in the UK.

The new qualification was jointly written by three awarding bodies (ITEC, VTCT and City & Guilds), referring closely to the National Occupational Standards recently published by Skills for Health. It was prompted by a government driven strategy to ensure that all qualifications taught at a particular level on the Qualifications Framework are equal in quality and content.

It is, in essence, a course that consists of up to seven modules with a minimum of five taught modules for the student to attain a Level 3 qualification. City & Guilds and ITEC are offering the new Level 3 qualification as a seven module diploma, whilst VTCT are offering the Level 3 qualification consisting of five of those seven modules. Each awarding body has some freedom to decide on the assessment methods, and also what support, help and guidance they provide for Schools offering their qualification.

The AoR has spent a considerable length of time monitoring the development of both the National Occupational Standards (NOS) and the new qualifications, and as a result of our findings, there will be some large changes coming into effect this year.

What are the NOS?

The NOS were developed by a group called Skills for Health. Skills for Health were established in April 2002 with support from the four UK health departments to develop, maintain and review the National Occupational Standards.

The National Occupational Standards are statements which describe what an individual needs to be able to do, know and understand in order to achieve best practice in a healthcare/complementary therapies setting. Although the original NOS for complementary therapies were developed some time ago, they have recently undergone a period of consultation and review to ensure that they still describe what is the minimum standard required for best practice. Part of the consultation as to what standards needed to be set was undertaken with a representative of the AoR. As such, the resulting standards met the AoR’s stringent requirements for ensuring good practice.

What is so special about the new qualification?

Not only does the new qualification ensure that the graduating student meets all of the NOS, it also opens up a new vista of

opportunity for work throughout Europe. By ensuring that all qualifications in reflexology are equal at a

given level on the Qualifications Credit Framework (QCF), the Awarding Bodies and government have brought

the QCF in line with the European Qualifications Framework – thus making the qualification valid and

transferable throughout Europe when the European Qualifications Framework becomes accepted across Europe (which is

planned to take place by 2012).

Another advantage of having a transferable qualification is that it opens up opportunities for the AoR to negotiate reciprocal agreements with reflexology associations in other countries, as it provides a solid, easily recognisable frame of reference for the other associations to assess the qualification against.

So...what’s the AoR’s stance on the new qualification?

After carefully reviewing the plans for the new qualification and considering their adherence to the NOS, the AoR has decided to accept applications

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for Full membership from all successful graduates of the new seven unit Diploma. Graduates that hold the five module Level 3 qualification will need to either complete the two additional modules or prove competence in the areas that the modules cover before entry as a Full member.

What does this mean for the AoR?

Until now, due to the immense variation in Level 3 courses, the AoR has always had a preferential arrangement with a single awarding body, who provided the qualification we required for direct entry to Full membership at a standard that the AoR could accept.

However, with the equality in standards presented by the introduction of the new qualification, the AoR have placed under review our previous policies regarding the role of Accredited Centres and our exclusive relationship with a single awarding body.

Following the review, the AoR Board decided that there will no longer be an exclusive arrangement with a single awarding body – instead, the AoR will accept all graduates of courses which have led to the seven unit Level 3 qualification. This means that rather than accrediting individual centres to teach a single qualification, the AoR will accept awarding bodies according to their specifications and adherence to the NOS/new qualifications. The awarding bodies will then accredit the centres to teach their course.

The most visible result of this change in accreditation will be a boost in membership figures as more and more centres begin to teach the new qualification. However, there will be further benefits to the AoR, including greater ease in negotiating reciprocal agreements with international reflexology associations (not only increasing our members’ transferability but also welcoming new international members through the European Qualifications Framework), greater ease in promoting reflexology to the NHS and private insurance companies, and a greater voice when lobbying the government and other organisations due to larger membership figures.

If there’s no Accredited Centres, does that mean that there’ll be no Student memberships?

Absolutely not! If anything, there’ll be more Student members than ever before as people studying the new qualification will be welcome to apply for Student memberships. All Student memberships will continue to be directly eligible for Full membership.

What will this mean for our Accredited Centres?

A wider choice than ever before with less paperwork! Although there will be no AoR Accredited Centres per se, this means that the centres will have a free choice of which awarding body to accredit with, will not have to replicate paperwork for the AoR that they have already been through with the awarding body and will not have to pay extra accreditation fees to the AoR.

I am a current Full member: will my membership status be affected by the changes?

If you have already qualified as a Full member of the AoR, your qualification is still valid and you can still maintain a Full membership with us.


Level1

Level2

Level3

AoRrequire 7 module course

Level4

Level5

Level6

(Degree level)

Level7

Level8

(PhD level)

AoR Membership Entry Level Qualifications post 2011

Needs to retrain at Level 3 or above

Can enter the AoR on successful completion of the 7 module qualification. If the applicant has completed the 5 mobule qualification, further training will be required.

Can enter Full membership directly on successful completion of course

The AoR’s Seminar programme is now more exciting than ever!

Seminars

Upcoming AOR SeminarsWhere and when to enhance your skills and knowledge

All Change:

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Several changes will be taking place with the AoR’s Seminar programme to make it better than ever!

We are pleased to welcome back Phyllis Slack, who will now be the venue host of many of our seminars, as well as sharing the wisdom she gained from her years as our Seminar Coordinator to help develop and improve both the forthcoming seminar programmes and our range of speakers for events.

We have also listened to your comments regarding the wording of our seminar descriptions, and have added greater clarity through new seminar titles. Look out for Introductory Seminars (providing basic knowledge and some techniques that you can take away), Seminars (more in depth than introductory seminars but not a qualification) Summer Schools (3 day events in May and July 2011, running both in the North and in the South of the UK, providing more in depth knowledge) and CPD Courses (usually organised by the CPD provider rather than the AoR, these provide in depth knowledge and may provide a qualification).

Another piece of good news for members living further away from London is that the AoR will be holding more seminars and events in other parts of the country from 2011 onwards, with new seminar topics also becoming available, for example business coaching.


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Date: Saturday 25 September 2010 Time: 9.30am – 5.00pm Introductory Seminar: Auricular Therapy Speaker: Beryl Crane

Location: CBI Conference Centre, Centre Point Tower, 103 New Oxford Street, London, WC1A 1DU

Description: This seminar in Auricular Therapy (Reflexology of the Ear) is an intro-duction to a powerful approach for balancing body energies. Auricular Therapy is recognised by the World Health Organisation (WHO), due to its safety and simplicity.This seminar and workshop is aimed at the professional practitioner to provide quality enhancement training, which is part of any post graduate education course. This is to ensure best practice at all times for the professional person. It is most important that a practitioner’s knowledge is updated to augment their skills and techniques.This workshop is intensive and designed to add to the practitioner’s performance and proficiency in skill and touch.When the affected area is pressed during treatment the tendons relax and the blood circulation to the corresponding area improves, enhancing tissue healing and it is said to cause a release within the central nervous system of endorphins which act as natural analgesics or as a counter-irritant to the original pain.

What to bring? Notepad, pen and wipes.Who is it best suited to? All members

Seminars


Date: Saturday 16 October 2010Time: 10.30am – 5.00pmSeminar: Marketing TherapySpeaker: Andy Edwards and Tony Edwards

Location: Hilton Bristol, Woodlands Lane, Bradley Stoke, Bristol, BS32 4JF

Description: When we first become therapists, we work hard to qualify. Then, when we undertake continuing professional development (CPD), we learn tobecome even better practitioners. But all of this is pointless unless we have clients!

With no one on whom to practice, we are in danger of wasting our talents. And if we are not helping people, why did we get qualified in the first place?

So it makes sense to learn more about Attracting, Selling to and Keeping clients, so that your business (of whatever size) sustains itself – and you!

The ‘Marketing Therapy’ seminar may be the answer. We will help you to grow your business easily and ethically. There is nothing difficult or scary about building a business, you just need to know what works – and what doesn’t!Our programme is used by therapists all over the UK, so come along and get some Marketing Therapy!

What to bring? Pen and paperWho is this best suited to? All members

Date: 20 November 2010 Time: 10.30am - 5pm Introductory Seminar: Gentle Touch Reflexology Speaker: Sue Ricks Location: Hilton Bristol, Woodlands Lane, Bradley Stoke, Bristol, BS32 4JF Description: The presentation will be engaging, useful and have an immediate practical application for the audience. Attendees will begin to learn how to apply practical and energetic techniques that are suitable to use alongside their existing knowledge of reflexology and increase their awareness of Gentle Touch Reflexology. They will begin to learn fabulous skills that can be applied to people of all ages and be used to develop their work with babies, children and the elderly as well as for existing adult clients.

What to bring? Notepad, pen and two towels Who is this best suited to? All members

Dates for your diary...

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Need more?

Introductory Seminars and Seminars are intended as an introduction to the subject or to top up existing knowledge. For qualifications in these subjects, you may need to attend further courses.

Ways to book

If you are a member you can book online by visiting the Members Area on the AoR website.

Alternatively, you can...Complete the enclosed booking form and return to the AoR, 5 Fore Street, Taunton, Somerset, TA1 1HX

Call the office on 01823 351010 and pay over the phone (please have your membership number to hand).

Please note...An administrative charge of £5 will be made on all cancellations.The price includes VAT

We are still in the process of arranging a very exciting programme of future seminars and events. This will include a reflexology summer school next year – so watch this space! In the meantime, please see below for a selection of provisional and confirmed seminars and events to whet your appetite...

29th January 2011 (Bristol) – Introductory seminar: Topic TBC12th February 2011 (London) – Introductory seminar: Topic TBC5th March 2011 (Manchester) – TBC6th March 2011 (Edinburgh) – TBC11th June 2011 (London) – Introductory seminar: Topic TBC9th July 2011 (London) – TBC24th September 2011 (London) – Introductory seminar: Topic TBC8th October 2011 (Bristol) - FingerFree™ Reflexology (confirmed)5th November 2011 (Cardiff) – Introductory seminar: Topic TBC

Seminars

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Background

During his training as a massage therapist in the 60’s, Tony Porter gained his first insights into reflexology, when a foot massage to a patient relieved the symptoms of tired, aching feet. No-one at the school could explain the efficacy of the treatment, but all became clear when Tony was given a copy of Eunice Ingham’s ‘Stories the feet can tell’. A later meeting with her nephew Dwight Byers, principal of the International Institute of Reflexology, began Tony’s journey into reflexology …

ART

After many years in practice Tony began to realize the need to formulate different techniques for his treatments to provide greater stimulation and invigoration. From this, ART was created using the knuckles in a particular manner. On certain types of feet, this provided better contact than the ‘finger and thumb walking’ approach. Using the correct foot support is crucial in all methods of reflexology.

Tony talked about using ART to maximise full therapeutic effectiveness, encouraging healing in every part of the body and moving away from ‘the beauty therapy approach’. ART techniques differ from the normal, more orthodox techniques, not only in the way they are performed but in the contact, which is deeper and more penetrating.

In practice…

• workreflexesinsequence• treatwhatyoufind,notwhatyou’relookingfor-seewhatthefeet tell you• itismoreimportanttoknowwhatsortofpatienthasadiseasethan what sort of disease a patient has• takecarenottogobeyondthecomfortthresholdofapatient• lessismore–acuteconditionsbenefitfrom10-15minsessions, ideally 3 times a week, when including ART• livereflexesareagoodsign–ingoodhealth,reflexesshouldbe painful• calmoversensitivefeetbyholdingthem

For the therapist...

• correctsittingpositionisamajorinfluenceontreatmenteffectiveness. Good posture oxygenates the blood, preventing tiredness• keepwristsloose• confidence,selfbeliefandpositiveattitudearekeytoeffectivetreatment• uselubricationsparinglyformanyoftheARTtechniques,excluding the loosening techniques which are done dry. ART Foot Reflex Balm was recommended.

Loosening techniques

Ankle rotationVery effective for loosening hip and pelvic joints - particularly effective before and after labour.Spinal twistLeading hand (R) does twisting, (L) supports, hands close together and performed slowly without jerking.Metatarsal pulsingPush and squeeze movement, covering the ball and arch of foot, helps prevent blood clots and assists the healing process.Metatarsal rotationHands clasped firmly together, both hands over metatarsal joints, in


ReviewAOR Members’ seminar held on 20th March 2010. An introductory seminar outlining the principles and practice of

ART(Advanced Reflexology Techniques)

Members Only!To access these features and many other membership benefits, join us today by

visiting our Membership page at www.aor.org.uk


Development

CPDListingsYour one-stop guide to upcoming events

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Sep e be 5 6, 0 0 s o as c/ d a ced e ca e e e apy y e oo 0 9 6 6 6 boo co

DATES LOCATION EVENT TITLE COURSE TUTOR CONTACT NO WEBSITE

Dates throughout 2010 Various Relaxation Therapy for Reflexology Nicola Durrant 01403 780945 www.nikkidurrant.co.uk

Wednesday June 02 2010 London Bridge Advanced Anatomy of the Hands and Feet Caroline Barrow 0845 108 1088 www.collegeofbodyscience.com

5-7 June 2010 E Molesey Surrey Cranio Sacral Reflexology - Three Levels Martine Faure-Alderson 0208 398 6943 www.natclinicrem.co.uk

8-9 June 2010 Honiton, Devon Precision Reflexology Part 2 Jan Williamson 01626 853236 www.precisionreflexology.com

26-27 June 2010 London Basic/Advanced Vertical Reflex Therapy Lynne Booth 01179 626746 www.boothvrt.com

10-11 July 2010 Andover Hampshire Basic/Advanced Vertical Reflex Therapy Christine Roscoe 07984 823280 www.boothvrt.com

Saturday July 17 2010 London Spinal Reflexology Louise Keet 0207 691 0793 www.learnreflexology.com

Sunday August 08, 2010 London Indian Head Massage Louise Keet 0207 691 0793 www.learnreflexology.com

Lynne Booth

15-18 October 2010 Parts 1 & 2 Facial Reflexology Sorensensistem TM 0207 388 9818 www.facialreflexology.com

0800 077 8101

Annabel Lewis

Anne Brunton

6-7 November 2010

25-26 September 2010 Bristol Basic/Advanced Vertical Reflex Therapy

London Nikke Ariff

21-22 October 2010 Sheffield 07929 878690

07771 575837

London Hagar Basis

Tuesday October 19, 2010

Vicky Laws

16-17 October 2010

Bristol 07814 225319 www.reflexology-uk.netProfessional Proficiency Seminar for Reflexologists by Dwight Byers

Professional Proficiency Seminar for Reflexologists by Dwight Byers

Saturday October 23, 2010 Edinburgh Professional Proficiency Seminar for Reflexologists by Dwight Byers

Bristol 01179 626746ART/VRT Musculo/Skeletal and Endocrine /Gynaecological issues

20-21 November 2010 Bristol

Saturday 25 September 2010 London Auricular Therapy Beryl Crane 01823 35 1010 www.aor.org.uk

01179 626 746 www.boothvrt.com

Saturday 16 October 2010 Bristol Marketing Therapy 01823 35 1010 www.aor.org.uk

20 November 2010 Bristol Gentle Touch Reflexology Sue Ricks 01823 35 1010 www.aor.org.uk

Andy Edwards & Tony Edwards

Professional Proficiency Seminar for Reflexologists by Dwight Byers

www.reflexology-uk.net

Anne Brunton www.reflexology-uk.net

www.reflexology-uk.net

6-7 November 2010 www.boothvrt.com & www.artreflex.com

www.boothvrt.com Roundabout: The Shoulder 01179 626746Dorthe Krogsgaard and Peter Lund Fransen

Anthony Porter and Lynne Booth

Continuing Professional

Development Scheme

Handbook

Version 5

The Association of Reflexologists is registered in England and Wales No. 5651575. Registered Office: 5 Fore

Street, Taunton, Somerset, TA1 1HX. VAT no: 629 4731 19. Company Ltd by Guarantee

Have you updated your handbook?CPD Points are not just courses! For more ideas as to how to gain, record and evidence CPD points, please see our new

CPD Handbook, available online at www.aor.org.uk, or by requesting a hard copy from central administration.

AoR Full members are required to undertake at least 20 CPD points per year. You will be asked to confirm this at your next

membership renewal or if you decide to apply for voluntary regulation through CNHC.

You may wonder why the AoR CPD list is shorter than usual. This is because the AoR is currently revising our CPD approval processes to make sure that our members have the best experience possible from an AoR approved CPD course. We will begin accrediting courses again soon, so please watch out on our website and in news updates for more information.

Development

Sole Trader - by Jane Sheehan

When you think of business information books, the first thing that comes to mind is dry, boring and dull. Not so with this book - in fact it’s a really good read!

Jane takes you through the steps of how to set up a viable business. Questions are asked throughout the book, which help the reader to determine whether the business idea is a good one or not. Not only this, but once a good business plan has been identified, Jane then supplies action plans to help get ideas off the ground.

Obviously the best point about this book is that it’s not for a big corporation, but it’s for people like you and me – reflexologists! Jane gives fantastic, hard-earned advice, learned from having set up her own business. A wonderful mental picture is painted in one part of the book, where Jane has set up a stall at her local village fete. The wind is blowing, and Jane is chasing her brochures across a windswept field. The advice – take paperweights to hold literature down!

When it comes to the serious side of business, the layout of Jane’s book makes all the information really easy to find. Examples are given on how to budget, tips on taxation, creating balance sheets and advertising material. Lots of ideas are offered on how to attract new clients, and more importantly, give a good service to existing clients. Nothing seems to have been left out regarding helpful information, which makes this an extremely comprehensive book.

As someone who was previously in the marketing business before becoming a reflexologist, and who now helps people set up in business themselves, I would have no hesitation in recommending this book – especially if you want to be a successful professional reflexologist.

David Wayte FAoR

The use of quotes in your website and literature.With many of our members opening themselves to scrutiny

through registration with CNHC, it is important to consider

what we put in our promotional literature and how we quote

information. Recently it was brought to our attention that

some members were using the following quote on their

website

‘The AoR believe that reflexology can be of great benefit to

clients suffering from infertility. Our understanding based on

feedback from members is that on average about 50% of clients

seeking help through reflexology for infertility find themselves

pregnant within six months of commencing treatment.’

Having carried out some detective work, it was discovered that

indeed this quote had been published in Reflexions in 2003.

While this quote may have been based on a survey, there is

currently no record of the survey results and it would now be

extremely hard to back this quote up with evidence. If you have

it on your website or literature please remove it as soon

as possible, or you could get caught out by the Advertising

Standards Agency.

The subsequent paragraph to this quote went on to explain

some of the difficulties with the statement above and it is

important when citing to not take information out of context:

‘Indeed some members who specialise in the area report higher

levels of success, though of course none of these figures

can yet be properly or independently substantiated and

there are many variables within a medical diagnosis of

infertility.’

It is essential to be aware that just because it says something

in a book, this does not necessarily make it correct or evidence

based. Many reflexology books were written in the past when

evidential proof was not an issue, and occasionally spurious

claims were made that would be hard to back up with science.

Importantly, the climate of scrutiny was far less extreme back in

2003 and what was acceptable then is not now. If you haven’t

checked your website for some time please do so.

Tracey Smith FAoR

✽✽ISBN: 978-0955059322


ReflexReviewsBooks, DVDs and more



Development

The Registry Of Exceptional Courses Of Disease.A focus on patients with migraine who consult reflexologists and acupuncturists in Denmark, England, Norway, and Sweden in 2010..

At The University of Tromsø, Norway, The National Research Centre in Complementary and Alternative Medicine (NAFKAM) has established a registry of exceptional courses of disease. The purpose of the registry is to serve as a foundation for research into courses of disease with exceptional results.We wish to register good courses of disease after chronic or serious illness with the use of acupuncture or reflexology. “An exceptionally good course of disease” may, for instance, be the disappearance of symptoms after a period of time, or complete healing, or finding that the symptoms of the disease have been considerably alleviated.In 2010, we will focus specifically on patients with migraine. We would like to get in touch with patients who have experienced an exceptionally good course of disease after using acupuncture or reflexology – and who have not attained similar results after the use of conventional medical treatments.Criteria for participation in the registry are that the person..• has/hashadmigraineand• hasexperiencedexceptionallypositivetreatmentresultsaftertheuse of acupuncture or reflexology and• wasgivenadiagnosisbyamedicaldoctorbeforeshe/hestartedthe acupuncture or reflexology treatment which gave exceptionally positive treatment results.

Please go to the website for further details if you think you might have a suitable client for this study.

Plan of action for the registration and medical evaluation of exceptional courses of disease relating to migraine

1. Lead contact people will be identified in each organisation in each country. The AoR contact is Tracey Smith.2. Ethical permission has been sought and indication was provided that it was not required. 3. The contact person will liaise between the individual members and the co-ordinators in connection with the inclusion of patients to the registry. 4. The contact person will advertise the registry.5. As a practitioner, if you know of a client that has had an amazing result

with migraine and reflexology or acupuncture, you can inform them of the project and give them the information on our website. 6. The contact person talks to the individual patient and determines, through using a check list, whether the inclusion criteria are being fulfilled. Anonymised details will then be sent to NAFKAM.7. The contact person sends the check list – including patient name and contact information for patients who are to be included, to NAFKAM.8. NAFKAM will:

• SendouttheregistrationmaterialfortheRegistryofExceptional Courses of disease to the three first patients within each treatment group (acupuncture and reflexology) in each country that is being included by the international coordinators. • contactthepractitionerregardingthegiventreatment.• Makeenquiriesregardingthemedicalrecordsandprovideinformation about the project to the patient’s medical doctor.• Collectmedicalrecordsfromthepatient’sconventionaltreatment providers and the acupuncturist/reflexologist. Regarding the acupuncture treatment and the reflexology treatment, the records should contain the following information:

* the time of the first and latest consultation (if ended)

* number of consultations / how often

* description/evaluation of the client and the client’s disease/problems (acupuncture/reflexology diagnosis)

* description of the treatment given and the treatment course

* incidents/reactions during the course of treatment

* registered changes of the client’s condition

* possible unwanted reactions to the treatment

* a description of why this migraine course is defined as exceptional

• Collecttheregistrationformsandthelettersofconsentforeach participant. If some patients choose not to participate, registration materials will be sent to new patients until the desired number of registered patients (24) has been reached. • Makeallthematerialsforall24casesareanonymousandsendthem to the international coordinators (Birte Nielsen and Leila Eriksen)

9. NAFKAM will appoint a medical doctor who specialises in migraine to make a medical assessment of the case.10. The doctor sends all the materials including the completed medical assessment to NAFKAM. 11. NAFKAM anonymizes the material for all 24 histories. 12. The histories that are included will be sent to the respective practitioner organizations in anonymized form after the registration process is finished.13. NAFKAM is planning to arrange a workshop during autumn 2011 about this project.


DevelopmentThe latest findings in reflexology research

Research &



Development

StudentVoiceNews & views from our student members

Diary of a student reflexologist

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1. Ice breaker.

I studied my fellow students intently at the first course meeting. We smiled innocently – none of us prepared for how accustomed we would become in baring our innermost souls... We had a round robin at the class table of why this mixed bunch had chosen to study reflexology. “I love a challenge and am bit of a control freak,” I announced to everyone. The tutor perked up, eyes gleaming – “Ah, so then – are you constipated?” The surrounding eyes averted their gaze. Some icebreaker…!

2. To relax or not relax…that is the question.

This looked more like it. A beautifully set out therapy room – lovely light and calming surroundings overlooking a garden. We were introduced to the Relaxator. First impression: a recliner style chair with a tinge of something medical. 2nd impression: it was aptly named. RELAXator was perfect. It was everything you could want to wash away the stress. I closed my eyes. Now I understood why I had chosen this path of learning…it’s the foot massage bit! But it wasn’t long before I realised that relaxation wasn’t on the agenda and reflexology is far more than a foot massage. As the tutor and fellow colleagues gathered around my cool, exposed soles, I was unaware that my life would begin to be mapped out in front of me...“Are you open and honest?” asked the tutor, grinning at my upright feet.

“I do tend to be quite direct, which doesn’t always go down too well!” I

replied – surprised at her question

and my candour.“Are you exhausted at the moment – too much going on?” “Oh yes”, I said with a

sigh. She looked

as if she was waiting for

more…

“What is all this about?” I thought to myself. We all had the chance to take good look at each other’s feet and for the first time we all realised that no two pairs are the same. A bit of a revelation! But more so was the fact that feet could actually change whilst they were being exposed! These reflexology sessions were going to give us all an insight into something new and fascinating. It was a bit scary… 3. The birds and the bees.

Why does nature take priority in biology lessons at school? Why is it that I can remember in detail how water is transported up a leaf stem but very little about the human circulatory system? Maybe I blocked out things that I didn’t really want to understand. I think it’s something we all do. We are just grateful that our bodies function well. We understand them to be machines which need to be oiled and if looked after, they’ll perform to our needs. Opening up to the body and mind connection and how the emotional can affect the physical is a bit overwhelming!Our first lesson in A & P was to fill in a brief questionnaire to test our knowledge about the human body. My only consolation was that the retired nurses on the course left a few blanks on this form. I was surprised at how little I actually knew. We laughed about it. One of the nurses recalled that on her first day as a student nurse, she had marched off keenly to look for a set of fallopian tubes that the ward sister said she had mislaid...!

The large tome of a textbook that we had duly bought for our course presented another world. It revealed the systems and functions within us all in full technicolor– and common problems arising from when things go wrong. As well as being awe-inspiring it was also quite unnerving!Sitting at our desks with bottles of water and herbal teas, we made notes, attempting to copy the basic cell diagram from the whiteboard and yearning for the clock to fast forward to when the room transformed from classroom style to relaxator style for the afternoon’s practical session. If it wasn’t for the relaxed and informative style of our A&P tutor – an ex district nurse with plenty of stories – then I think I would have gone into school mode and started looking out of the window or staring into space. I wanted a challenge - these first visits to the world of reflexology were certainly throwing up some!

Jan Arwyn Jones


Development

DevelopmentPushing your enterprise to new heights

Business

Did you know that existing customers can go online and make the following changes directly to update their records;

1. Change of address2. Update new email address

Better still, if you require a copy of your policy schedule, statement of fact, policy certificate or the policy wording, all can be viewed and printed under your own individual records by a touch of a button.

All you need is your individual client reference number and postcode.

We are currently working on other mid term changes such as changing from basic therapies

to Special, and adding all of the extensions available such as Personal accident cover, business equipment and business interruption cover.

Many members have now experienced their renewal being sent by email with a link to renew online and have documentation emailed back in an instant. Your feedback on these facilities is greatly appreciated and any requests so we can make the process even easier would be much appreciated. Just email [email protected]

Until next time!

Kind regards

Zoe KerswillAccount ExecutiveAlan Boswell Group

Zoe Says...

The AoR online insurance scheme is evolving all the time as new features are added and development work implemented.

✽✽To succeed with your website - Keep it simple!

As we all become more confident on the web, there can be a natural tendency to seek ever more sophisticated features for your own website. This has its risks, as this article explains.

1. Speed is everything!

When you open your website’s home page, does it take a long time to load? Research has indicated that sites taking more than 4 seconds to load often get skipped over by visitors. To see how quick your site is, try this link and put your web address in. http://www.numion.com/stopwatch/

In addition, Google has recently hinted that is starting to give preference to websites that are quick to load. So if your website’s performance is poor in this area, it may be a contributing factor to any drop in your search engine positions.

A more professional looking website does not have to be a slower website, but it does require that your web designer uses fast servers and takes extra care to “optimise” images and coding. By way of comparison, WebHealer target 2 seconds as a maximum for our website load times.

2. Its an iWorld

Another important area of consideration when adding extra bells and whistles to a website is how well they will look on different devices – the range is expanding all the time, and many of your potential clients may be looking at websites via a mobile phone or smart phone, rather than on a computer. Try asking friends and family to look at your website on their PC, iTouch/iPhone (and shortly the iPad) or smart phone and let you know what they see.

People are used to scrolling down a long page, but parts of a wide page (more than 800 pixels) may be chopped off and missed. If the ENTER button on a fancy splash page is hidden, they won’t get very far at all.

For more tips and advice on getting the best from your website, all AoR members are welcome to download the free WebHealer eGuide “Using the Web to Attract More Clients”, available from www.webhealer.net.

The WebHealer Teamwww.webhealer.net


AoR SalesTake a look at our great new products below: all this and more available to buy from www.reflexology.org or by calling 01823 351010 for a sales brochure


‘My mission is to demonstrate that there is far more to

reflexology than the public perception of an indulgence

at a beauty salon or health spa.’ Tony Porter.

Maureen Lipman introduces the DVD, advocating the healing powers of Tony Porter and his ART techniques. Her recipe for effective healing includes reflexology, exercise and good nutrition.

This DVD has been produced with both the newly qualified and the experienced reflexologist in mind. Its powerful,

creative and robust techniques can be easily incorporated in addition to the orthodox thumb and finger walking techniques.

The ART techniques use other parts of the fingers and hands in different ways to maximise full therapeutic effectiveness. Using the knuckles in a particular manner for certain types of feet provides a better contact which is deeper and more invigorating.

The DVD is best watched from beginning to end first of all, followedby the useful review section, which

summarises the techniques.It is both user friendly and logical. The useful list of chapters allows easy selection of the different techniques and body systems including endocrine, thoracic, digestive and urinary.Easy to watch, easy to learn, presented in a clear, concise, calming manner. A must for every reflexologist – thoroughly recommended!

Price £35.00 (including p+p)

Helen Davison MAR

Advanced Reflexology Techniques (Demonstrating the basic ART techniques devised and adapted by Anthony Porter April 2008) DVD

Gentle Touch™ Reflexology.Run Time - 89 mins Price - £19.99(including p+p)

This DVD provides step by step detail of a complete & full treatment of Gentle Touch™ Reflexology. A highly informative and professional DVD that includes close up demonstrations during a real time treatment.

Gentle Touch™ Reflexology Advanced TechniquesRun Time - 61 mins Price - RSP £14.99(including p+p)

This DVD includes a wide selection of techniquesthat can be used to add to a reflexology routine. Close up demonstration of 16 different techniques to advance your knowledge of reflexology and Gentle Touch™ Reflexology.

Success Tips for ReflexologistsRun Time - 60 mins Price - £14.99(including p+p)

This DVD helps you to go that one step further in understanding and enhancing your work in reflexology. It shares the results of years of experience to assist practitioners in being both happy and successful.

DVD 4 - Everyday TechniquesRun Time - 27 mins Price - £8.99(including p+p)

This DVD contains 4 great techniques, enabling you to feel safe and grounded and to help you to create the life you desire. It includes information, advice, tips and also visualisation techniques for people of all ages.

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AoR Contact InfoAoR, 5 Fore Street, Taunton,Somerset, TA1 1HX

Tel: 01823 351010 Fax: 01823 336646

Area Groups email: [email protected]. Tel: 01823 351010

Complaints, Membership eanquiries,Information, Seminars, Reflexions:Tel: 01823 351010 Email: [email protected]

Reflexology Support Manager Tracey SmithTel: 01823 364 952 Email: [email protected]

Reflexions advertising Denise Burnett,William Pollard Co LtdTel: 01392 445333Email: [email protected]

Reflexions is published quarterly in March, June, September and December and distributed to members as part of their subscription.

Contributions to Reflexions should be sent to your editor, Laura Occleston Email: [email protected]

Tel: 01823 351010 Address: AoR, 5 ForeStreet, Taunton, Somerset TA1 1HX.

The views expressed in this journal are not necessarily those of the AoR. The AoR cannot accept responsibility for either claims made or products ordered from the independentadvertisers that appear in Reflexions.

Please note that Margaret Hensman’s article entitled ‘Reflexology and Pregnancy’ in March 2010’s edition of Reflexions (p19) can be found in its full form entitled ‘Reflexology in Preconception and Pregnancy Care’ in The Practising Midwife magazine Vol 12, No.7, pages 17 - 19. Please also note: Word of mouth, published on page 22 of December 2009’s edition of Reflexions, was written by Alyson Dean MAR.

© COPYRIGHT RESERVED

No article printed in Reflexions may bereproduced without the prior writtenpermission of the Association of Reflexologists

Reflexions Journal ISSN 1466-8092To reduce administration costs, advertising is by pre-payment only.

Printed by MPGi using vegetable-basedinks. The printer is registered to ISO 14001 environmental standards and 97% of the waste associated with this product will be recycled.

Published by William Pollard Co LtdOak House, Falcon Road, Sowton Industrial Estate, Exeter, Devon. EX2 7NU.Tel: 01392 445333

To order anysales item from thispage or view moreitems please visit

www.reflexology.org,where you can order online.To order by phone please

call the AoR on01823 351010

Delivery chargesPlease note that the following delivery charges for AoR sales now apply. Please add the relevant postage rate to your order.UKLessthan£15=£4.50•£15+=£6.50Ireland and EuropeLessthan£15=£8.50•£15+=£16

Rest of the WorldLessthan£15=£16•£15+=£25New products wantedThe AoR is looking to extend its range of products, and would welcome any suggestions you may have about additional items that you would like to be available for sale. Please forward any comments [email protected]

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Exhibition/WRW Promotional Pack - £30.00 excluding p&p

The Exhibition/WRW pack has been designed for you to use as promotional material for events and demonstrations.

The pack contains:• 2xA3sizeFootcharts• 2xA1size‘FindaReflexologistinyourArea’poster• 1xPackof50HealingArtofReflexologyleaflets• 5xAoRribbons• 2xFunkyjotters• 2xt-shirts(pleaselistthesizesrequiredintheadditional notes field at the end of the order - if this is not completed, 2 large t-shirts will be sent)•1xDisclaimerform

AoR T-Shirt - £4.00 each excluding p&p

White t-shirt with AoR logo. ( Available in sizes Small, Medium, Large, X-Large )

Human Body Cube - £8.00 excluding p&p

The Human Body Cube is a unique learning and revision tool. The cube covers the skeleton, muscles, blood, nerves, heart, lungs, digestion and lots more.

Favourite products...The Healing Art of Reflexology leafletMany members use this comprehensive leaflet to provide information to their clients and include their clinic details in the space provided. It is a cost effective and high quality way of promoting your practice and your membership of the AoR.

Reflexology in the Workplace leaflet

A great leaflet to use to approach your local businesses. It provides information to businesses on the benefits of reflexology, covering the effects of stress and how reflexology can benefit their company. Reflexology Within a Medical Practice leaflet

A fantastic leaflet to use to approach your local GP surgery. It gives information on the part reflexology can play within a medical practice, benefits to patients and up to date research study information.

Price per pack (excluding p&p)Pack of 50 - £4.50Pack of 100 – £9.00Pack of 150 – 12.00Pack of 200 - £15.00

NOTICE OF ANNUAL GENERAL MEETING

ASSOCIATION OF REFLEXOLOGISTS (Registered in England and Wales with registered number

5651575)

Notice is hereby given that an Annual General Meeting (AGM) of the Association of Reflexologists (the Company) will be held on 11th September 2010 at 11.15am at the CBI Centre, New Oxford Street, London, WC1A 1DU.

ORDINARY BUSINESS

1. To receive and adopt the minutes of the 2009 Annual General Meeting

2. To receive and adopt the Company’s annual accounts for the financial year ended 31st December 2009 together with the last Annual report and Auditors’ report on those accounts.

3. To appoint the Auditors for 2010.

4. To propose that the Directors be authorised to fix the Auditors’ remuneration.

5. To re-elect Karen King as the Chairman of the Board.

6. To re-elect Ireen Goulding as the Honorary Secretary.

7. To elect a further member of the Board. nominations received to date: Janice Hugh

8. Any other business notified in advance

By order of the Board of Directors Ireen Goulding Honorary Secretary Dated this 24th May 2010 Association of Reflexologists, Registered Office: 5 Fore Street, Taunton, Somerset, TA1 1HX NOTES 1. A Member of the Company is entitled to attend and vote at the AGM. A Member is also

entitled to appoint a proxy to attend and, on a poll vote, to vote in his/her place. A proxy need not be a Member of the Company. To appoint a proxy, please request a proxy form from the Taunton office. Please note when completing your proxy form it will be necessary for you to delete either “for” or “against” as appropriate. Please ensure that your proxy form is completed and returned to the Association of Reflexologists, 5 Fore Street, Taunton, Somerset, TA1 1HX no later than 48 hours before the time appointed for holding the annual general meeting. Completion of the proxy form does not preclude a member from subsequently attending and voting at the meeting in person if he or she wishes.

2. Nominations must be submitted to the Taunton Office no less than 30 days prior to the AGM.


5 FORE STREETTAUNTONSOMERSETTA1 1HX

Tel: 01823 351010Web: www.aor.org.uk

The Association of Reflexologists is registered in England & Wales No: 5651575.

Registered Office: 5 Fore Street, Taunton, Somerset TA1 1HX.

VAT Registration No: 629 4731 19 Company Limited by Guarantee

Intuition and Sound ReflexologyContinuous professional development

Helen Mary PerkinsMAR BAuKTherapist • Tutor • Speaker

[email protected] 01733 555476

Advanced post-graduate workshops helpyou discover your own unique skills. Datesand venues around the country byarrangement.

©

Learn how feet reveal emotions with Jane Sheehan

Author of Let’s Read Our Feet, The Foot Reading Coach and Sole Trader: The Holistic Therapy Business Handbook

Foot Reading

12/13 June – London

26/27 June – Llanelli, Wales

3 /4 July – Dudley, West Midlands

10 / 11 July – Clophill, Beds

17/18 July – Weybridge, Surrey

24/25 July – Newbridge, Co Kildare

7/8 Aug – Dawlish Warren, Devon

12/13 Sept – Liverpool, Merseyside

Call +44 (0) 7739 802175www.footreading.com • www.fi ndafootreader.com

book now!Or if you have a group of 8 or more and would like to organise one of Jane’s workshops...

International Institute of Reflexology ®

Reflexology Workshop for Improving Fertility & Healthy Pregnancy on Saturday, 26th June in London.

Contact: [email protected] or 0800 07971 808 011.

Reflexology Workshop for Spinal and Associated Back Problems on Monday, 28th June in Sheffield.

Contact: [email protected] or ring 07929 878 690.

Learn from the Master of the Original Ingham Method of Reflexology.

LONDON: 16TH & 17TH OCTOBERBRISTOL: 19TH OCTOBER

SHEFFIELD: 21ST & 22ND OCTOBEREDINBURGH: 23RD OCTOBER

ALL REFLEXOLOGISTS WELCOME

Details and application forms on www.reflexology-uk.netRing: 0114 281 2100

Or write to: IIR(UK) 146 Upperthorpe, Sheffield S6 3NF

DWIGHT BYERS, nephew of EUNICE INGHAM, will be with us this OCTOBER

Where are all my Clients?Are you a recently qualified reflexologist, filled with enthusiasm to treat the world, but the world is not knocking at your door?

You have your couch and fluffy new towels but no feet to treat?

Are you having doubts and fears whether you can build a business which brings in real income?

• I have the experience of being a reflexologist and business coach so I know exactly how you feel and what to do about it.

• I am offering: Coaching guaranteed to increase your income.

The first 5 reflexologists to reply to this will get their coaching session free. What are you waiting for?

Tel Jane Karsten on: 07808 940 008www.windsorreflexology.co.uk

Your Own Relexology Website*FREE for 12 MONTHS

Requests for Reflexology Coming Through Daily!

www.reflexclinic.com

telephone: 0844 736 5868email: [email protected]* Subject to £25 set-up fee already discount at 75% available until 1st August 2010 – No minimum contract or hidden charges.** New Locations can be added at NO EXTRA CHARGE***You don’t have to have a website with us to use our Blog Forum!

An Innovative and Cost Effective Way to Grow Your Practice

Over 50 pages of Reflexology Content Available FOR YOUR LOCATION**Website Ready to Insert Your Personal Profile

FREE No Obligation 12 Months Trial

FREE Google Maps Listing plus Monthly Submission

FREE Profile Updates - Fully Managed Service

FREE Email Forwarding – No Domain Necessary

FREE Addition of Other Therapies Offered

FREE Blog Forum for Reflexologists - UK First!

***Visit our FREE Blog Forum

for Reflexologists - Share Ideas and

Exchange Experiences

To get yourself set-up* please contact us stating which location you are interested in:

First Come First Serve – Go Live within 48 hours!

100+ Locations on 1st Page of GoogleFully Optimised on Search Engines so Potential Clients Can Find YouSee the “Newly Qualified Reflexologist” case study in this magazine to see how this website helped a Basingstoke practice to grow.Set your own therapy prices and discounts to take account of current market conditions.

The Maternity Reflexology CourseComplied and presented by Susanne Enzer RSCN, SCM, RZTwww.maternity-reflexology.com

Enrich your skills and work with pregnant clients with pleasure and confidence.

Diary Dates...Part 1

17 & 18 July 201023 & 24 October 201029 & 30 January 2011

Part 225 & 26 September 2010

26 & 27 March 2011

Venue NE Hampshire. For national venues and further information & booking form contact: Susanne Enzer Tel: 01252 629744 Email: [email protected]

CHI-REFLEXOLOGY INTRODUCTORY COURSES / CHI 1 & 2 COURSES.AUDREY SCULLY AND MOSS ARNORD RESpECTIvELY. Incorporate this gentle yet powerful therapy into your reflexology. pLUS SOUL GROwTH NUMEROLOGY 2 DAY COURSE. Will help you discover yourself, guide you and raise awareness. Contact Audrey Scully 07949 567 530, e-mail: [email protected] for further details. www.audreyscully.com

CRANIO-SACRAL THERAPY. Comprehensive Professional Training.Introductory Days. Introductory Courses. College of Cranio-Sacral Therapy. The most established college of CST in Europe. 020 7483 0120. [email protected]. www.ccst.co.uk

Did you ever fancy having a go?

We are always looking for contributions to our magazine: why not give it a try? If you have any articles you’d like to submit for our magazine, please forward them to your Editor Laura Occleston at [email protected]

HEALTH DEVELOPMENT NEWS EXPERT ADVICE MORE!

✽✽ ✽

✽

All Change!The new qualifications and

what they mean for you.

sub fertilityGuidelines for AoR Members and much more

Special issue✽

✽

ref lexionsTHE MAGAZINE FOR THE ASSOCIATION OF REFLEXOLOGISTS

✽

www.aor.org.uk

A Unique CollaborationAnthony Porter and

Lynne Booth6-7 November 2010 in Bristol

ART & VRT workshop for Musculo/Skeletal problems and Endocrine and Gynaecological issues

24 AoR CPD points awarded

ART and VRT are internationally respected advanced reflexology techniques with exceptional results.Experience hands on demonstrations and tuition, focusing on specific physiological conditions.

Learn highly effective techniques from the originators using a combination of Lynne Booth’s weight-bearing Vertical Reflexology and Tony Porter’s ART techniques.

Please join us in this new ground-breaking weekend.£220 early-bird price till 31.07.10 (£240 full price).

Limited places. Option to book on-line at:

www.boothvrt.com

Contact for application form:Booth VRT Ltd. Suite 205, 60 Westbury Hill, Bristol, BS9 3UJ, UK.Tel/Fax: 01179 626746 E-mail: [email protected]

Facial Reflexology Sorensensistem™ is based on ancient understandings of

energy systems within the face.

These are combined with insights from modern neurology to create a highly effective

system, to re-balance the health of the entire body.

Drawing on Oriental and South American traditions, Facial Reflexology

Sorensensistem™ focuses on identifying our primary health imbalance - the root cause

of our symptoms. A range of techniques are used, involving a number of specialised reflex

maps on the face and scalp to provide a powerful, integrated, holistic treatment.

Our eight-day intensive professional course is AoR Accredited and this year is offered in

Norfolk, Warwick, York, Scotland, London and Ireland (Co Kildare).

Facial

Reflexology

SorensensistemTM

For course details visit... www.facialreflexology.com

or contact Course Tutor: Nikke Ariff

on 020 7388 9818 or Email: [email protected]

Your Face RevealsYour Health...

Conference ScheduleDay 1

Day 2

6th - 7th November 2010University of Reading

Park House, Whiteknights, Reading, UK RG6 6AQ

International SpeakersSusanne Enzer, Denise Tiran,

Lena Chandler, Lyndall Mollart, Gill Thomson, Jenni Grant, Chris Roscoe, Cheryl Cole,

Moshe Kruchik, Teresa Huelga and Mireia Marcos

www.maternity-reflexology.com/conference

For further information and to book, visit our website or call 01252 629 744

Making BabiesFertility/Infertility

Carrying BabiesPregnancy Reflexology and working with pregnant feet

Birthing BabiesBirth and Birthing support from the Reflexologist

Mothering babiesPostnatal Reflexology Care

Presentation day with Maternity Reflexology speakers from the UK and overseas9am - 6pm

Morning Workshop with four different workshops to choose from (one out of four to choose from)9am - 1pmPost natal issues and speaker panel question time2pm - 6pm£250 includes both study days plus a morning workshop. CPD points apply

INTRODUCING THE UK’S FIRST MATERNITY

REFLEXOLOGY CONFERENCE

Organized by The Maternity Reflexology Consortium©

• HeadMassage 19th May (Wed) 28th July (Wed) 23rd Oct (Sat)

• MaternityReflexologyPart1 13th June (Sun) 11th Sep (Sat) 6th Nov (Sat)

• MaternityReflexologyPart2 3rd July (Sat) 7th Nov (Sun)

• HopiCandles/HotStoneReflexology 22nd May (Sat) 4th Sep (Sat) 4th Dec (Sat)

• CounsellingSkills&Eft 15th May (Sat) 12th Sep (Sun) 20th Nov (Sat)

• ChineseFootMassage/LymphaticDrainage 26th Sep (Sun) 5th Dec (Sun)

• SpinalReflexology 16th July (Fri) 24th Oct (Sun)

• Reflexology&Cancer 21st May (Fri) 24th Sep (Fri) 19th Nov (Fri)

• HandReflexology 6th Aug (Fri) 8th Aug (Sun) 5th Sept (Sun)

• FirstAid(St.JohnsAmbulance) 12th May (Wed) 7th July (Wed) 15th Sept (Wed)

• Benefit up to 66% of taxable income• Up to £1,200 benefit tax free per week *• Benefit paya ble from day one or deferred by 4, 13, 26 or 52 weeks• A tax free lump sum on retirement *• An option to increase your lump sum• No penalty for frequent claims or limit on the amount of claims.

The Dentists’ & GeneralMutual Benefit Society Ltd,St James Court, 20 Calthorpe Road,Edgbaston, Birmingham B15 1RP

Authorised and Regulated by the Financial Services Authority

* per current tax regulations

t: 0121 452 1066 e: [email protected]: www.dengen.co.uk

Without income, your life would haveto change no matter what goes first!

DG Mutual works to remove this worry…

The economy is worrying a lot of people, but how would you cope if you lost your income? How could you pay for all your daily living costs such as food, clothing, and general household bills?

Many people don’t like to think of this situation and assume that their bills will be paid in the event of illness or injury, but how will this be done if your income has disappeared?

We insure our cars, our houses, our lives, even our pets but not our income - the one thing that enables us to pay for all of these.

Many people choose to insure their mortgage with an accident, sickness and unemployment policy, however this only pays for a maximum of one or two years and only pays your mortgage. What about all the other things you need to pay?

DG Mutual Income Protection, will pay out up to 66% of your income tax free* from the first day of illness or injury and you decide what you want to spend the money on. DG Mutual will pay you for practically any illness or injury that stops you from working. This could be anything from short term illnesses such as coughs, colds, stomach upsets etc to long term illnesses where it looks like you will be unable to ever work again. DG Mutual will pay out until the end of the policy (typically aged 60.)

Take away the worry and do the smart thing, contact DG Mutual

• Benefit up to 66% of taxable income• Up to £1,200 benefit tax free per week *• Benefit paya ble from day one or deferred by 4, 13, 26 or 52 weeks• A tax free lump sum on retirement *• An option to increase your lump sum• No penalty for frequent claims or limit on the amount of claims.

The Dentists’ & GeneralMutual Benefit Society Ltd,St James Court, 20 Calthorpe Road,Edgbaston, Birmingham B15 1RP

Authorised and Regulated by the Financial Services Authority

* per current tax regulations

t: 0121 452 1066 e: [email protected]: www.dengen.co.uk

Without income, your life would haveto change no matter what goes first!

DG Mutual works to remove this worry…

The economy is worrying a lot of people, but how would you cope if you lost your income? How could you pay for all your daily living costs such as food, clothing, and general household bills?

Many people don’t like to think of this situation and assume that their bills will be paid in the event of illness or injury, but how will this be done if your income has disappeared?

We insure our cars, our houses, our lives, even our pets but not our income - the one thing that enables us to pay for all of these.

Many people choose to insure their mortgage with an accident, sickness and unemployment policy, however this only pays for a maximum of one or two years and only pays your mortgage. What about all the other things you need to pay?

DG Mutual Income Protection, will pay out up to 66% of your income tax free* from the first day of illness or injury and you decide what you want to spend the money on. DG Mutual will pay you for practically any illness or injury that stops you from working. This could be anything from short term illnesses such as coughs, colds, stomach upsets etc to long term illnesses where it looks like you will be unable to ever work again. DG Mutual will pay out until the end of the policy (typically aged 60.)

Take away the worry and do the smart thing, contact DG Mutual

Documents

Reflexions PDF Members Only Online