Upload
jared-anderson
View
230
Download
0
Tags:
Embed Size (px)
Citation preview
Rebecca Ranallo KahlComputers in Libraries
April 2008
Library Staff Training: High Tech & High Touch
CCPL stats
• $68 million budget
• 1000+ employees
• 664 employees in SEIU
• 106 managers and confidential clerical
• Top ten busiest libraries in the country
Recent training history
• 2005-06 contracted for staff training
• Some synchronous learning
• New public website with increased staff responsibility
Recent training history
• 2007 hired technology trainer• Hired at 32 hours• Full-time within 3 months
• In-house technology training
• E-learning tutorials
Training today
• New intranet
• Blended learning
• Contracted trainings and workshops
Training today
• E-learning tutorials online
• Increased blended learning options
• Increased 2.0 ability
• More hands-on
• Staff practice & play
Test case
• Etime tutorial• Employee time and payroll software• System upgrade • All employees training by online tutorial• Sustainable• Designed for current staff• Useable as an orientation tool for new
staff
Training to come
• More online tutorials
• More interactivity
• More staff astechnology creators
• Interactive Strategic Planning• Work on interactive modules to stimulate
and build enthusiasm with staff • In-person• Online• Integrating data, applications and video
• Second Life• Interaction in a virtual environment• Online chat• Virtual
meeting space• Virtual content
creation
• Cuyahoga Conversations• Interactive conversation space• Community issues and interests • We host the site• We manage the conversations
• Revamping Orientation Center• Online modules for
• Intellectual Freedom• Corporate Culture• Customer Service• Marketing• Diversity
Barriers
• Buy-in
• Bandwidth
• Updated technology
• Union
• Fear of technology
• Complacency
Outcomes
• Deliberate training plans
• Competency based
• More working sessions
• Responsibility for learning
• More on-demand opportunities