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County governments all over North Carolina are saving money by privatizing services. In an effort to assist in the exchange of information about these activities, the John Locke Foundation conducted a survey of all 100 counties asking county managers to tell us about governmental activities that they currently supply privately. We also asked them if they had problems in the past with a privatized activity that had caused them to return the activity to government provision. Appendix A of this report contains the results of that survey. Appendix B contains the survey instrument. We asked managers to report their privatization activities in one of four categories: competitive sourcing, public/private partnerships (PPP), contracting out, and asset sales (see the descriptions below). We encouraged managers to respond by providing them with a hard-copy survey form and an online survey. We followed up with a reminder letter and phone call. We received responses from 44 out of 100 N.C. counties, which we list in Appendix A. With a few exceptions, we list the information in Appendix A as we received it from the county. We have also listed county contact names and phone numbers for those who might want more detailed information about a county’s privatization activities. We have supplied a copy of this report to all 100 county managers and county commissioners in the state. We hope this report will stimulate more discussion of privatization among the counties and that counties that did not participate in this year’s survey or did not have privatization activities to report will participate in the survey next year.
Citation preview
for TruthThe John Locke Foundation is a
501(c)(3) nonprofit, nonpartisan research institute dedicated to improving public
policy debate in North Carolina. Viewpoints expressed by authors do not necessarily
reflect those of the staff or board of the Locke Foundation.
200 W. Morgan, #200 Raleigh, NC 27601 phone: 919-828-3876
fax: 919-821-5117www.johnlocke.org
regional briefFirst Annual North Carolina County Privatization Survey
Dr. Michael Sanera anD Kevin Munger
November 2011
No. 83
introDuction
County governments all over North Carolina are saving money by privatizing services. In an effort to assist in the exchange of information about these activities, the John Locke Foundation conducted a survey of all 100 counties asking county managers to tell us about governmen-tal activities that they currently supply privately. We also asked them if they had problems in the past with a privatized activity that had caused them to return the activity to government provision.
Appendix A of this report contains the results of that survey. Appendix B contains the survey instrument. We asked managers to report their privatization activities in one of four categories: competi-tive sourcing, public/private partnerships (PPP), contracting out, and asset sales (see the descriptions below). We encouraged managers to respond by providing them with a hard-copy survey form and an online survey. We followed up with a reminder letter and phone call.
We received responses from 44 out of 100 N.C. counties, which we list in Appendix A. With a few exceptions, we list the information in Appendix A as we received it from the county. We have also listed county contact names and phone numbers for those who might want more detailed information about a county’s privatization activities.
We have supplied a copy of this report to all 100 county manag-ers and county commissioners in the state. We hope this report will stimulate more discussion of privatization among the counties and that counties that did not participate in this year’s survey or did not have privatization activities to report will participate in the survey next year.
What iS Privatization?Privatization is an umbrella term used to describe several tech-
niques that increase competition in the public sector. One of the pri-mary differences between the public and private sectors is competi-tion. Private-sector entrepreneurs must constantly find a way to cut costs and lower prices or risk a competitive disadvantage. On the other
2 F irst AnnuAl north CArol inA County Pr ivAt izAt ion survey
J o h n l o C k e F o u n d At i o n
hand, the public sector can be character-ized as a monopoly provider. Govern-ment departments and agencies are often the only service provider, but when it has competition from the private sector, the government has unfair access to taxpayer funds. Often governments increase their budgets, not by satisfying customers, but by satisfying special-interest groups who lobby for budget increases. Taxpayers and citizens alike benefit from the consider-ation of privatization techniques because increased competition often lowers costs and improves the quality of services
Regional Brief No. 83 • November 10, 2011
Dr. Michael Sanera Director of Research and Local Government Studies
at the John Locke Foundation
Kevin Munger Research Intern at the John Locke Foundation
Explaining the Different Types of Privatization
Type Explanation
Competitive Sourcing
Uses a bidding process for service contracts, which allows private-sector service providers to compete with public-sector agencies. If, for example, the county wanted to have open competition for the provision of landfill operations, the exist-ing county workers would submit a bid in competition with private companies. The lowest bid, public or private, would receive the contract to provide the service.
Public/Private Partnership
A joint venture between a government department and a private firm to provide some service or perform some function. PPPs are commonly used in building gov-ernment offices, water-treatment plants, and other capital projects.
Contracting Out
The public sector contracts with a private or nonprofit firm to deliver a service that previously had been provided by government personnel. Taxpayers can benefit because the contracts are open to competitive bidding. The government maintains control through the terms of the contract. Common examples are food service in schools and county jails, parks management, and wastewater treatment.
Asset Sales
A way for governments to increase revenues and cut maintenance costs by shed-ding nonessential property or commercial-type enterprises. In addition, some governments have sold buildings, then leased back needed space. The budget crisis in California has prompted the state to consider selling the L.A. Coliseum, San Quentin Prison, and a number of state fairgrounds. Asset sales are also called divestiture.
For more informationSee the following chapters from the John Locke Foundation’s City and County Issue Guide 2011:
• Competitive Sourcingjohnlocke.org/site-docs/research/2011issueguide/ 06competitivesourcing.html
• Fresh Water and Wastewater Servicesjohnlocke.org/site-docs/research/2011issueguide/ 08freshwater.html
• Parks and Recreationjohnlocke.org/site-docs/research/2011issueguide/ 09parksandrecreation.html
• Public Transitjohnlocke.org/site-docs/research/2011issueguide/ 11publictransit.html
• Stadiums, Water Parks, Restaurants, etc. johnlocke.org/site-docs/research/2011issueguide/ 12stadiums.html
• Convention Centersjohnlocke.org/site-docs/research/2011issueguide/ 13conventioncenters.html
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ce, j
anito
rial
ser
vice
s, IT
/HV
AC
se
rvic
es, v
ehic
le m
aint
enan
ce
Com
pet
itiv
e So
urc
ing
Veh
icle
mai
nten
ance
Don
L. D
aven
port
25
2.74
7.34
46
Hal
ifax
Con
trac
tin
g O
ut
1998
: Was
te c
olle
ctio
n an
d di
spos
al
Dep
riva
tiza
tion
We
had
cont
ract
ed o
ut g
roun
ds m
aint
enan
ce s
ervi
ces
for
abou
t sev
en y
ears
bef
ore
stop
ping
the
serv
ice
in 2
009.
With
ri
sing
cos
ts a
nd r
even
ues
decr
easi
ng to
cou
ntie
s, w
e ha
d no
ch
oice
but
to c
ut c
osts
. Our
in-h
ouse
mai
nten
ance
sta
ff n
ow
do g
roun
ds m
aint
enan
ce a
t our
cou
nty
build
ings
. Also
, the
C
ount
y is
in th
e be
ginn
ing
stag
es o
f bu
ildin
g its
ow
n tr
ans-
fer
stat
ion.
We
have
bee
n co
ntra
ctin
g w
ith W
aste
Ind
ustr
ies
(form
erly
Was
te M
anag
emen
t) fo
r ab
out 1
3 ye
ars
and
agai
n,
due
to r
isin
g co
sts
and
no o
ther
com
pany
to d
ispo
se o
f ou
r w
aste
, the
Cou
nty
is p
lann
ing
to h
ave
a tr
ansf
er s
tatio
n ru
n-ni
ng b
y Ju
ne 2
013.
We
are
not s
ure
at th
is p
oint
if w
e w
ill
cont
inue
to c
ontr
act o
ut c
olle
ctio
n, b
ut a
re li
kely
to s
end
out
an R
FP fo
r co
llect
ion.
The
pas
t few
yea
rs h
ave
been
diffi
cult
for
coun
ties.
Rev
enue
s ha
ve
been
dec
linin
g an
d co
sts
have
bee
n in
crea
sing
. The
y ha
ve h
ad to
cut
so
me
of th
eir
serv
ice
cont
ract
s or
cha
nge
vend
ors
for
vari
ous
serv
ices
. T
he a
ltern
ativ
e w
ould
hav
e be
en to
red
uce
staf
f, w
hich
wou
ld o
nly
aggr
avat
e th
e al
read
y hi
gh u
nem
ploy
men
t rat
e an
d ne
ed fo
r se
rvic
es.
Dia
Den
ton
252.
583.
1131
Har
net
t(p
artia
l)C
ontr
acti
ng
Ou
t Ja
il fo
od/m
edic
al s
ervi
ces,
yard
wor
k/la
wnc
are/
snow
re
mov
al, v
olun
teer
fire
dep
artm
ent,
cust
odia
l wor
k
Com
pet
itiv
e So
urc
ing
Cus
todi
al w
ork
Con
trac
ts o
ut b
eds
at th
e ja
il —
get
s pa
id to
hou
se in
mat
es fr
om o
ther
co
untie
s.Sc
ott S
auer
92
0.89
3.75
55
mor
e >>
8F
irs
t A
nn
uA
l n
or
th
CA
ro
lin
A C
ou
nt
y P
riv
At
izA
tio
n s
ur
ve
y
re
Gio
nA
l B
rie
F
Cou
nty
Act
ion
Add
itio
nal
In
form
atio
nC
oun
ty C
onta
ct
Har
net
t(c
ontin
ued)
Pu
blic
/Pri
vate
Par
tner
ship
s19
92: H
arne
tt F
orw
ard
Tog
ethe
r C
omm
ittee
: vol
unte
er
busi
ness
men
wor
king
with
cou
nty
on in
dust
rial
/cor
pora
te
cons
truc
tion
Ass
et S
ales
G
ovde
als
Scot
t Sau
er
920.
893.
7555
Hay
woo
dC
ontr
acti
ng
Ou
t20
07: E
MS
billi
ng s
ervi
ces
>10
yea
rs; e
ngin
eeri
ng/a
rchi
-te
ctur
e se
rvic
es >
10 y
ears
; con
stru
ctio
n pr
ojec
ts th
at e
xcee
d ca
pabi
litie
s of
Mai
nten
ane
Dep
t.
Com
pet
itiv
e So
urc
ing
2009
: Cus
todi
al a
nd c
lean
ing
supp
lies/
equi
pmen
t
Pu
blic
/Pri
vate
Par
tner
ship
s 20
08: W
elln
ess
clin
ic w
ith c
ontr
acte
d ph
ysic
ian
and
assi
stan
t 20
06: D
eten
tion
cent
er: p
hysi
cian
con
trac
t with
cou
nty
nurs
e
Ass
et S
ales
2011
: Fis
k B
uild
ing
2011
: Will
pla
ce H
ealth
Dep
t. A
nnex
II
on m
arke
t and
co
mpl
etio
n of
form
er W
al-M
art @
par
agon
par
king
Plan
ning
to s
ell t
he o
ld c
ount
y ho
spita
l nex
t yea
r.M
arty
Sta
mey
828.
452.
6625
Ired
ell
Con
trac
tin
g O
ut
Inm
ate
heal
th s
ervi
ces
Inm
ate
food
ser
vice
s 20
06: E
MS
billi
ng
1986
: Loc
k bo
x se
rvic
e fo
r ta
x co
llect
ions
Com
pet
itiv
e So
urc
ing
1986
: Loc
k bo
x se
rvic
e fo
r ta
x co
llect
ions
20
01: J
anito
rial
ser
vice
s
Dep
riva
tiza
tion
Solid
was
te: u
tiliz
ed a
pri
vate
con
trac
tor
to h
aul w
aste
from
co
unty
-ope
rate
d tr
ansf
er s
tatio
ns to
land
fill.
Dis
cont
inue
d be
caus
e of
mai
nten
ance
issu
es, n
ot w
illin
g to
hau
l lat
e lo
ads,
and
not a
s fle
xibl
e as
em
ploy
ees
unde
r th
e co
unty
’s co
ntro
l.
Mr.
Tra
cy Ja
ckso
n 70
4.87
8.50
37
mor
e >>
9
Jo
hn
lo
Ck
e F
ou
nd
At
ion
Fir
st
An
nu
Al
no
rt
h C
Ar
ol
inA
Co
un
ty
Pr
ivA
tiz
At
ion
su
rv
ey
Cou
nty
Act
ion
Add
itio
nal
In
form
atio
nC
oun
ty C
onta
ct
Joh
nst
on
Con
trac
tin
g O
ut
EM
S un
its
Lan
dfill
serv
ices
/hea
vy m
achi
nery
W
ater
irri
gatio
n m
aint
enan
ce
Pu
blic
/Pri
vate
Par
tner
ship
s Jo
hnst
on C
ount
y W
orkf
orce
Dev
elop
men
t Cen
ter,
with
ph
arm
aceu
tical
s co
mpa
ny
Ass
et S
ales
Var
ious
goo
ds b
y au
ctio
n an
d eg
ov
Dep
riva
tiza
tion
Use
d to
con
trac
t out
mor
e E
MS
serv
ices
, now
ther
e’s
a m
ixtu
re o
f pu
blic
and
pri
vate
EM
S un
its
Ric
k H
este
r91
9.98
9.51
00
Jon
esC
ontr
acti
ng
Ou
t 20
06: E
MS
billi
ng
2009
: Wat
er m
eter
rea
ding
20
09: C
urbs
ide
pick
-up
solid
was
te s
ervi
ces
2011
: Tax
bill
pri
ntin
g
Com
pet
itiv
e So
urc
ing
2011
: Tax
bill
pri
ntin
g
Fran
ky H
owar
d 25
2.44
8.75
71
Lin
coln
Con
trac
tin
g O
ut
Solid
was
te
Geo
rge
A. W
ood
704.
736.
8471
Mac
onC
ontr
acti
ng
Ou
tSo
lid w
aste
Ja
ck H
orto
n 82
8.34
9.20
25
Mad
ison
Dep
riva
tiza
tion
Cou
nty
cont
ract
ed o
ut C
hild
Sup
port
Enf
orce
men
t Pro
-gr
am in
199
7 an
d to
ok th
e pr
ogra
m b
ack
arou
nd 1
999.
The
co
mpa
ny p
rovi
ding
the
serv
ice
wen
t out
of
busi
ness
and
so
ld th
eir
inte
rest
to a
noth
er c
ompa
ny. C
ount
y to
ok b
ack
mow
ing
cont
ract
to s
ave
mon
ey in
200
9. C
urre
ntly
bei
ng
com
plet
ed b
y ex
istin
g M
aint
enan
ce D
ept.
staf
f. C
ount
y ch
ose
to b
ring
the
prog
ram
bac
k in
-hou
se.
Stev
e G
arri
son
828.
649.
2854
Mar
tin
Con
trac
tin
g O
ut
2002
: Com
pute
r su
ppor
t/da
ta p
roce
ssin
gC
indy
Ang
e 25
2.78
9.43
30
mor
e >>
10
Fir
st
An
nu
Al
no
rt
h C
Ar
ol
inA
Co
un
ty
Pr
ivA
tiz
At
ion
su
rv
ey
re
Gio
nA
l B
rie
F
Cou
nty
Act
ion
Add
itio
nal
In
form
atio
nC
oun
ty C
onta
ct
McD
owel
lA
sset
Sal
es
Gov
deal
s fo
r sm
all t
hing
s
Dep
riva
tiza
tion
Chi
ld s
uppo
rt s
ervi
ces
Cha
rles
R.
Abe
rnat
hy
828.
652.
7121
Mon
tgom
ery
Con
trac
tin
g O
ut
1989
: Lan
dfill
oper
atio
n 19
92: C
onve
nien
t cen
ter
site
sec
urity
Lan
ce L
. Met
zler
91
0.57
6.42
21
Moo
re
Con
trac
tin
g O
ut
Lan
dfill,
tran
spor
t, co
nstr
uctio
n, w
ater
/sew
er
Com
pet
itiv
e So
urc
ing
Wat
er/s
ewer
T. M
cSw
ain
910.
947.
6363
Nor
tham
pto
nC
ontr
acti
ng
Ou
t 19
93: C
urbs
ide
solid
was
te c
olle
ctio
n 19
93: C
urbs
ide
recy
clin
g se
rvic
es
Way
ne Je
nkin
s 25
2.53
4.25
01
On
slow
Con
trac
tin
g O
ut
1998
: Tou
rism
dev
elop
men
t ope
ratio
ns
1994
: Mat
eria
l rec
yclin
g
Com
pet
itiv
e So
urc
ing
2008
: Cou
nty
vehi
cle
mai
nten
ance
2011
: Jai
l foo
d se
rvic
e 20
11: J
ail l
aund
ry s
ervi
ce
Pu
blic
/Pri
vate
Par
tner
ship
s 20
10: P
ublic
saf
ety
mem
oria
l con
stru
ctio
n
Ass
et S
ales
2009
-pre
sent
: Var
ious
land
par
cels
thro
ugho
ut c
ount
y (th
is
is o
ngoi
ng; w
e ad
vert
ise
on o
ur w
ebsi
te a
nd s
eek
to s
ell a
ll pr
oper
ty w
hich
doe
s no
t hav
e va
lue
to th
e pu
blic
).
Jeff
Hud
son
910.
347.
4717
Ora
nge
Con
trac
tin
g O
ut
1988
: Urb
an c
urbs
ide
recy
clin
g 19
94: H
ouse
hold
haz
ardo
us w
aste
20
01: F
ood
was
te r
ecyl
cing
Dep
riva
tiza
tion
1994
-04:
Rur
al c
urbs
ide
recy
clin
g dr
oppe
d fo
r co
st, p
oor
pref
orm
ance
1987
-95:
Dro
poff
site
rec
yclin
g dr
oppe
d fo
r po
or p
refo
r-m
ance
/unr
elia
bilit
y
Paul
Lau
ghto
n 91
9.24
5.21
52
mor
e >>
11
Jo
hn
lo
Ck
e F
ou
nd
At
ion
Fir
st
An
nu
Al
no
rt
h C
Ar
ol
inA
Co
un
ty
Pr
ivA
tiz
At
ion
su
rv
ey
Cou
nty
Act
ion
Add
itio
nal
In
form
atio
nC
oun
ty C
onta
ct
Pen
der
Con
trac
tin
g O
ut
2000
: MSW
con
veni
ence
site
s m
anag
emen
t and
MSW
ha
ulin
g 20
00: W
ater
util
ity s
yste
m m
aint
enan
ce
2005
: Tax
pay
men
t pro
cess
ing
Ric
k B
ento
n 91
0.25
9.12
00
Pit
tC
ontr
acti
ng
Ou
t 20
10: C
onve
nien
ce c
ente
r si
tes
(rur
al tr
ash
colle
ctio
n)
2006
: Gov
Dea
ls.co
m (s
ale
of s
urpl
us it
ems)
Pu
blic
/Pri
vate
Par
tner
ship
s 20
11: I
nsta
llatio
n of
sol
ar p
anel
s at
jail
2003
: Con
stru
ctio
n/re
nova
tion
of h
ousi
ng
Scot
t Elli
ot
252.
902.
2950
Pol
kC
ontr
acti
ng
Ou
t 20
03: M
enta
l hea
lth
2010
: Adu
lt da
y ca
re
Pu
blic
/Pri
vate
Par
tner
ship
s 20
03: M
enta
l hea
lth
2010
: Adu
lt da
y ca
re
Ass
et S
ales
20
09: M
anuf
actu
ring
faci
lity
Dep
riva
tiza
tion
Cle
anin
g of
bui
ldin
gs c
heap
er a
nd h
ighe
r qu
ality
in-h
ouse
Rya
n W
hits
on
828.
894.
3301
Scot
lan
dC
ontr
acti
ng
Ou
t 20
01: M
edic
al h
ome
heal
th s
ervi
ces
2001
: Man
pow
er a
t rec
yclin
g si
tes
2007
: Med
ical
car
e in
cou
nty
jail
Pu
blic
/Pri
vate
Par
tner
ship
sM
edic
al o
vers
ight
for
heal
th d
epar
tmen
t
Kev
in P
atte
rson
91
0.27
7.24
10
Stan
ly(p
artia
l)C
ontr
acti
ng
Ou
t M
any
year
s: L
awn
mai
nten
ance
/lan
dsca
ping
M
any
year
s: Ja
nito
rial
ser
vice
s 20
08: J
ail i
nmat
e fo
od s
ervi
ce
2011
: Cri
min
al Ju
stic
e Pa
rtne
rshi
p—su
bsta
nce
abus
e se
rvic
es
Com
pet
itiv
e So
urc
ing
(par
tial)
2011
: Cri
min
al Ju
stic
e Pa
rtne
rshi
p—su
bsta
nce
abus
e se
rvic
es
2008
: In-
hom
e ai
de c
are—
seni
or s
ervi
ces
And
y L
ucas
70
4.98
6.36
00
mor
e >>
12
Fir
st
An
nu
Al
no
rt
h C
Ar
ol
inA
Co
un
ty
Pr
ivA
tiz
At
ion
su
rv
ey
re
Gio
nA
l B
rie
F
Cou
nty
Act
ion
Add
itio
nal
In
form
atio
nC
oun
ty C
onta
ct
Stan
ly(c
ontin
ued)
Com
pet
itiv
e So
urc
ing
(con
tinue
d)M
any
year
s: L
awn
mai
nten
ance
/lan
dsca
ping
M
any
year
s: S
olid
was
te s
ervi
ces,
num
erou
s ot
her
serv
ices
Ass
et S
ales
V
ehic
les,
othe
r eq
uipm
ent;
auct
ions
don
e vi
a G
ov D
eals
on
a bi
-ann
ual b
asis
And
y L
ucas
70
4.98
6.36
00
Surr
y C
ontr
acti
ng
Ou
t A
mbu
lanc
e se
rvic
esD
enni
s T
hom
pson
33
6.40
1.82
01
Tra
nsy
lvan
iaT
hey
look
ed a
t con
trac
ting
out j
anito
rial
ser
vice
s bu
t the
bid
cam
e ba
ck h
ighe
r th
an in
-hou
se c
osts
. The
y co
ntin
ue to
look
at D
RC
AS,
a
vehi
cle
mai
nten
ance
join
t agr
eem
ent w
ith th
e C
ity o
f B
reva
rd, a
nd
will
be
cons
ider
ing
oper
atio
n of
thei
r la
ndfil
l.
Art
hur
C. W
ilson
Jr.
828.
884.
3194
War
ren
Con
trac
tin
g O
ut
1980
s: S
olid
was
te h
aulin
g 20
09: I
n-ho
me
aid
serv
ices
20
11: H
ouse
keep
ing
for
build
ings
/fac
ilitie
s
Pu
blic
/Pri
vate
Par
tner
ship
s E
phra
im P
lace
sub
divi
sion
(CD
BG
hou
sing
pro
ject
) dev
el-
oped
in c
onju
nctio
n w
ith lo
cal n
onpr
ofit a
genc
y
Lin
da T
. Wor
th
252.
257.
3115
Yad
kin
Con
trac
tin
g O
ut
2010
: Jan
itori
al s
ervi
ces
Aar
on C
hul
336.
679.
4200
13F irst AnnuAl north CArol inA County Pr ivAt izAt ion survey
r e G i o n A l B r i e F
Appendix B. Survey Sent to County Managers
Date Dear county manager, County elected and administrative leaders are currently working with residents to investigate innovative solutions to the fiscal crisis. One cost-saving approach is to privatize certain public services. For example, Haywood County is currently looking into the possibility of contracting out its landfill operations. In an effort to share privatization success stories, as well as problems, we are asking you and other county managers to help us gather information about privatization activities at the county level. We respectfully request that you assist in this effort by completing and returning the short, two-page survey included with this letter. Or you can fill out the survey online at https://www.surveymonkey.com/s/PrivatizationSurvey The pass word is “assets.” We have included a self-addressed stamped envelope for your convenience. I have also enclosed definitions of different types of privatization and some examples for your review. The most common types of privatization include, contracting out, competitive sourcing, public private partnerships and asset sales. Of course, we will provide you with a copy of the final report and we hope it will be useful to you in your efforts to solve the pressing fiscal problems faced by county government. We sincerely appreciate your participation in this important research project. If you have any questions or concerns about the survey, please contact me by phone at 919-828-3876 or by email at [email protected]. Sincerely, Michael Sanera Director of Research and Local Government Studies
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Privatization Survey John Locke Foundation
This survey is for _________________________ County Name of person filling out Survey _______________________ Phone ______________ (In case there are follow-up questions) Does your county currently engage in any of the following types of privatization? (Please refer to the attached definitions and examples.) 1. Contracting Out ____ Yes ____ No If yes, please list the activity and the year you began contracting out this activity Activity Date
2. Competitive Sourcing ____ Yes ____ No If yes, please list each activity and the year you began competitive sourcing this activity Activity Date
3. Public Private Partnerships ____ Yes ____ No If yes, please list each activity and the year you began the PPP for activity Activity Date
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4. Asset Sales ____ Yes ____ No: If yes, please list major assets sold during the last 5 years and the year when you sold it. Activity Year of Sale
5. If you have engaged in privatization of government services in the past and stopped the practice, please list the services, the years, and the reason why this activity was shifted back to the government sector. Services Years Reason
Please provide any additional information, comments and/or suggestions here: (Information entered here will be kept strictly confidential.)
____ Please check here if you would like a copy of the final report.
Thank you very much for your assistance with this survey.
