Raptor Pos Manual

8/19/2019 Raptor Pos Manual

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Touch POS System

Point-of-Sales & Backoffice

User Manual

HRS Marketing Pte Ltd

28 Sin Ming Lane#06-136 Midview CitySingapore 573972Tel: 6252 3393Fax: 6659 4240Technical (24 hrs) helpdesk: 6252 5792

Websites:www.hrsmarketing.com / www.raptorpos.com

07/01/2010 Ver.4.01

http://www.raptorpos.com/index.php


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Content

1. POS Software

1.1. Operator Sign in 3

1.1.1. Open Table 41.1.2. Open Auto Table 51.1.3. Alphanumeric Table 6

1.2. Edit Number of Covers 7 1.3. Item Sales 8 - 91.4. Void 10

1.4.1. Void Item 101.4.2. Void All Items in the bill 11

1.5. Discount 121.5.1. Item Discount 121.5.2. Bill Discount 131.5.3. Open Discount 13

1.6. Change Sales Type 141.7. Check PLU Price or Default Price Shift 151.8. Recipe Check 151.9. Hold Table 151.10. Transfer Table 161.11. Transfer Operator 161.12. Split Bill 161.13. Membership 171.14. Pre-Settlement Bill 181.15. Sent Items to Kitchen Printer 18 1.16. Open a Table on Hold 181.17. Adjust Bill 181.18. Change TableNo 19 - 20 1.19. Divide Bill 21 1.20. FOC Item 22

1.21. Reports 23- 241.22. Split Quantity 24 1.23. Settle the Bill 25

1.23.1. Cash Payment 25 1.23.2. Other Tender Types 25 1.23.3. FOC 26

1.24. Reprint Bill 27 1.25. Kitchen Talk 28

1.25.1. New Kitchen Message 29 1.26. Points Redemption 30

1.26.1. Find Redemption Items 301.27. Price Shift 31 1.28. Tax Exempt 31

1.29. Promotion 32 1.29.1. Promotion 32 1.29.2. Members Only Promotions 32 1.29.3. Automatic Promotions 32

1.30. Zero Sales 33 1.31. Table Reservation 34 - 37 1.32. OP BILL 37 1.33. Bill Adjustments 38 1.34. View Transactions 39- 40 1.35. Refund 41


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1.35.1 Refund by Bill 41 – 431.35.2 Refund by item 44 – 45

1.36. Go to Management Mode 46

2. Back Office Software

2.1. Login 47 - 49 2.2. PLU List 50 - 51

2.2.1. Group 52 - 532.2.2. Department 53 - 54 2.2.3. PLU 55 – 622.2.4. Modifier

2.3. Menu 63 - 66 2.4. Menu / Item Layout 66 - 67 2.5. Table Management 67 - 69 2.6. Functions 70 - 71 2.7. Discount 72 2.8. Media 73 - 75

2.9. Membership 76 - 78 2.10. Member Payments 79 2.10.1. Credit Payments 79 - 81 2.10.2. Cash Topup 82 - 84 2.10.3. Refunds 85 - 86 2.11. Promotion 87 - 98 2.12. Employee Details 99 - 100 2.13. Operators 101 - 104 2.14. POS Settings 105

2.14.1. POS Settings 105 - 113 2.14.2. Receipt Layout 114 - 115 2.14.3. Tax Details 116 - 117 2.14.4. Others 117

2.14.4.1. POS Defaults 118 2.14.4.2. Menu Level 119 2.14.4.3. Sales Area 120 2.14.4.4. Sales Category 1212.14.4.5. Shift Details 122 2.14.4.6. Printer Details 123 2.14.4.7. Kitchen Printer 124 2.14.4.8. Assign KPs 125 2.14.4.9. Refund Type 126 2.14.4.10. Utilities 127

2.14.4.10.1. BackUp Database 128 and Clear Sales

2.14.4.10.2. FOC Tracking 129 2.14.4.10.3. Repair 130

2.14.4.10.4. Change Receipt No 130 2.14.4.10.5. Kitchen Talk 131 2.14.4.10.6. Disc/Prmn Remarks 132 2.14.4.10.7. Void Remarks 133 2.14.4.10.8. PLU Sell Time 134 - 135 2.14.4.10.9. Cash Template 135 - 136 2.14.4.10.10. Cover Tracking

Setting 136 2.14.4.10.11. Scroll Text 138


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2.15. Cost Center 140 - 141 2.16. Reports 142

2.16.1. Sales Report 1422.16.2. Member Report 143 - 1452.16.3. More Report 146 - 148

2.17. User Account 149 - 1502.18. Card & Voucher 151

2.18.1. Voucher 151 - 152 2.18.2. Card 152 - 155

2.19. Bottle Management 155 - 157 2.20. Cost Center 158 - 160 2.21. Journals 161 2.22. Stock 162

2.22.1. Adjust In/Out Stock 163 - 164 2.22.2. Stock Transfer 165 2.22.3. Stock Report 166 - 167 2.22.4. Utilities 168 - 170


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1. RAPTOR POS Home

Double click on “RaptorPointOfSales” on the desktop.

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Below screen appear:

Click on "Continue…"

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Swipe your Membership Card or Key in your Login PIN.Click on "OP/SGN-IN"

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1.1. Open Table Home

1.1.1. Open TableKey in the Table Number and click on "TABLE/HOLD"If "Force Cover" property is ON, the system will ask you to key the number of covers.Then key in the number of Covers and Click on "Select".

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1.1.2. Open AutoTable

Click on Number ‘0’ on the num pad then click on "TABLE/HOLD". ". If "Force Cover" property is ON,the system will ask you to key the number of covers. Then key in the number of Covers and Click on"Select".

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1.1.3. Alphanumeric Table

Click on "TABLE/HOLD" you will get another screen to key in the TableName.

Now you can key in the Table Name. Use shift key to get small char.

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1.2. Edit number of Covers

Key in the number of Covers and then Click on "Cover".

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1.3. Item Sales

Click on any ItemBy default quantity is one. If quantity is more than one, key in the quantity and then click on the Item.

OR

Key in the QuantityClick on "Qty"Key in a PLU NumberClick on "PLU"

Whenever you select an Open PLU system will prompt you to key in the Price

Key in the price and then click on "Select".

If the numbers of items or menu are more than one page you can view the other pages by click MenuArrow up and Arrow Down or Item Arrow up and Arrow Down.

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1.4. Void Home

1.4.1. Void Item

Select Item and Click on "VOID". (This is call selective void)Click on "VOID" without selecting any items, it will void the last item. (This is call last void)

When you VOID an item the Item Discount given to that Item also will be recorded as Void.

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1.4.2. Void All Items on the Bill

Click on "FUNCTION"Click on "ALL Void"

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1.5. Discount Home

1.5.1. Item Discount

Select an Item.Click on "DISC"Click on the desired Item first followed by Discount Amount or Discount percentage if required as per thesetting you had done for the selected Discount Type.

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1.5.2. Bill Discount

Click on "DISC"

Click on the Bill Discount Amount or Discount percentage if required as per the setting you had done forthe selected Discount Type.*Note: System will not allow you to do any more transaction after a Bill Discount so make sure that youhad key in all Items Before you give a Bill Discount.

For a fixed Amount/Percentage type of discount you don't have to key in the Amount/Percentage. But forOpen discount types you must key in the Amount/Percentage.

If you want to do any transactions after a Bill Discount then you can Void the Bill Discount and then do thetransactions.

You are allowed to void any Item Discount before a Bill Discount. You can void a Bill Discount at anyTime before you settle the Bill.

1.5.3. Open Discount

Open Discount can be a Bill Discount or an Item Discount. It can be in Amount or in Percentage.The only difference is Amount or Percentage is not predefined so you must key in it before you click on theDiscount.

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1.6. Change Sales Type Home Click on the Default SalesType (e.g. DINE IN). System will popup another screen with existing SalesType.Click and select one.

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1.7. Check PLU Price or Default Price Shift Home Click on the Default Sales Type (e.g. DINE IN). System wills popup another screen with existing SalesType. Click on the first button "PRICE CHK ON". Now the Sales Type's button will be replaced by acaption "PRICE CHK ON". Click on any Item to get the Price and Default Price Shift. System will notallow you to do any transaction in this Mode. To continue with the sales change the Sales Type to the onewhich you want it to be (e.g.DINE IN).

1.8. Recipe Check Home Click on the Default Sales Type (e.g. DINE IN). System will popup another screen with existing SalesType. Click on the second button "RECIPE CHK ON". Now the Sales Type's button will be replaced by acaption "RECIPE CHK ON". Click on any Item to get its Recipe Details. System will not allow you to doany transaction in this Mode. To continue with the sales change the Sales Type to the one which you wantit to be (e.g. DINE IN).

1.9. Hold Table Home Just click on the button "TABLE/HOLD" to hold the open Table.Key in a Table Number and then click on button "TABLE/HOLD" to hold the open Table and open a newTable.

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1.10. Transfer Table Home Open the Table to be transferred to another Table.Key in the Table Number to which the old Table is to be transferred.Click on “FUNCTION”Click on “Transfer Table”

Only the Operators got "Transfer Table" permission is allowed to do this. (If you cannot find the functionyou must create the function from the BackOffice Module)

1.11. Transfer Operator Home Open the Table to be transferred to another Operator.Key in the Operator Number to which the Table is to be transferred and then click on “FUNCTION”Click on "TRANS OP"Only the Operators got "Transfer Operator" permission is allowed to do this. (If you cannot find thefunction you must create the function from the BackOffice Module)

1.12. Split Bill Home

Click on "FUNCTION"Click on "Split Bill"You will get the below screen:

Just click and drop the items, as you want to split. If you want to remove any Split, click on the split youwant to remove and then click on "Remove Split". You are allowed to remove only empty splits. If youwant to hold all splits in a Split Bill just click on " Hold". You can continue your sales with any of the split

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by just clicking on the button with the split name title just above the split. If you click on close the systemwill allow you to continue with the last split you had selected.

1.13. Membership Home

Swipe the MembershipCard or Keyin the membership number. If the Membership is valid System will popup a window with Members name.

Touch the window to continue.System will give Memberpoints for the Bill Amount plus extra items (if any). System will check for validMember promotion allowed for the Member and update the Bill with promotions and refresh the Discountamount.

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1.14. Presettlement Bill Home Click on "Print Bill” when a Table is opened.

1.15. Sent Items to Kitchen Printer Home Click on "TABLE/HOLD"System will send all Items, which are not sent to the predefined kitchen printers. If you Receipt printer areset as Dual Function printer everything will be printed in the kitchen printer itself.

1.16. Open a Table on Hold Home

Key in the Table Number.Click on "TABLE/HOLD"

1.17. Adjust Bill

Click on "FUNCTION"Click on “Adjust Bill”Follow key in the price and click on “Select”.

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1.18. Change TableNo

Open the table you want to change.Click on “View Trans”Select the table follows by Click on “Open”Below screen will appear:

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Click on "FUNCTION"Enter the new table number.Click on “Change TableNo”

8 is the table youwant to transfer to.

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1.19. Divide Bill

Click on "FUNCTION"Click on “Divide Bill”Key number of bill you want to splitClick on “Select”

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1.20. FOC Item

Click on "FUNCTION"Select the Item.Click on “FOC Item”The price of the item will become $0.00.

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1.21. Reports

Click on "FUNCTION"Click on “Reports”

Select any report and click on “Preview”. Then you can see the below screen:

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1.22. Split Quantity

Click on "FUNCTION"Click on "Split Quantity"Below Screen Appear:

Please key in the Number of Quantity to be

Split for -> Saba Oshizushi

Key in the numberClick on "Select"

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1.23. Settle the Bill Home

1.23.1. Cash Payment

Enter the amount given.Click on "Finalize Cash"System will settle the Bill for the Bill Amount and Print the Bill showing the changes on the POS screen.

1.23.2. Other Tender Types

Click on "TENDER"System wills popup a Window with all existing Tender Types.

If the amount is predefined just click on the desired Tender Type else key in the amount and then click onthe tender type. You can choose more than one tender type (e.g., Cash & Master Card) in one Bill. If theAmount is more than bill amount and it is set to over tender as TIP then system will consider balanceamount as TIP else system will consider the balance amount as Change to be given back to the customer.To cancel a payment, select the payment and click on "Remove Payment". Once you finished click on"Back to Main" to get back the Main Screen.

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1.23.3. FOC

Click on "TENDER"System wills popup a Window with all existing Tender Types.Click ON "FOC".System wills popup a Window with all existing FOC Types.

Click on the desired FOC type to settle the Bill and Print the Bill. Once you finished click on " Back toMain". Once you done, system get back to the Main Screen.

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1.24. Reprint Bill Home Click on "PRINT BILL" when there is no Table opened.System will prompt you for the Receipt Number.

Key in the Receipt NumberClick on "Enter" to continue.*Note: If the Receipt number is valid and operator got the permission to Reprint a Bill system will reprintthe Bill.

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1.25. Kitchen Talk Home Click on "FUNCTION"Click On "Kitchen Talk"System wills Popup a screen with all existing Kitchen Messages.

Select a Message and Click on "Send Message". If your receipt printer is set as ""Dual Function"" printerthe message will be printed on you Receipt printer otherwise you will get an option to choose a kitchen printer. Select a kitchen printer and then click on ""Sent Message"".

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1.25. 1. New Kitchen MessageIf you want to create a New Kitchen messageClick on "New Message" in "Kitchen Talk" screen.System wills Popup another screen to key in the Kitchen Message.

Key in the message and then click "Enter". If your receipt printer is set as ""Dual Function"" printer themessage will be printed on you Receipt printer otherwise system will popup a screen with existing Kitchen printers so that you can choose a printer and sent the Message. If you are using your Receipt printer askitchen printer and you don't have any other kitchen printers then the Kitchen printer list will be empty. Justclick on "Sent Message" to send the Message.

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To cancel the Kitchen message just click on "Cancel" before you sent the message to Kitchen.

1.26. Points Redemption Home Open a Table.Click on "FUNCTION"Click on "REDEEM POINTS"System will prompt you to swipe the Membership Card on Key in the Membership number. And click on"Select" to continue. If the Membership Number/Card is valid then system will display the Members Name. Click on to continue. System wills popup a screen with all redemption Items, Members Name andPoints balance.To redeem an Item, select an item and click on "Select". If the quantity is more than one you must key inthe quantity before you click on select.

1.26.1. Find Redemption Items

Touch on the required Button (eg. Touch on "A" to list all PLU's starts with "A").ORKey in the PLUNumber and click "PLUNo".

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1.27. Price Shift Home Click on "FUNCTION"Click on "PRC Shift 2"Price will go price 2 and will stay on if stayon setting is on.

1.28. Tax Exempt Home This function is to exempt "Service Charge".Click on "FUNCTIONS"Click on "Tax Exempt"

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1.29. Promotion Home

1.29.1. Promotion

This is only for promotions which are not Members Only /Automatic.Click on "FUNCTION"Click on "PRMN"System will give you a choice of all promotions which are not Members Only /Automatic. Select one.

1.29.2. Members Only Promotions

When you swipe the membership card system will look for any promotions allowed for the Member on thatday and time. If it found one it will be applied to the sales.

1.29.3. Automatic Promotions

When you do sales system will look for any promotions allowed on that day and time. If it found one it will be applied to the sales.

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1.30. Zero Sales Home Click on "FUNCTION"Click on "Zero Sales"

It is useful to open the Cash Drawer without any transaction.Special permission to do "ZeroSales" required.

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1.31. Table Reservation Home Click on "FUNCTION"Click on "TBL RESERVATION"You will get current days reservations. You can refresh it for s selected date's reservation / TableNo / Name.

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1.31.1. Add

Click on "Add".Key in all the details.Click on "Ok" to save the record and close the window.Click on "New" to save the record and add a new record.

*Note: Optional field can be blanks.

1.31.2. Edit

Select the record to be edited.Click on "Edit", Edit the details.Click on "Ok" to save the record and close the window.Click on "New" to save the record and add a new record.

1.31.3. Delete

Select the record to be deleted.Click on "Delete"

1.31.4. Print

Select the appropriate record section criteria.Click on "Print"

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1.31.5. OpenTBL

Select the appropriate record and open the reserve table.Can only open the reserved table on the particular reserve day.Click on "OpenTBL"

1.31.6. Add Deposit

Click on "Add" inside the Deposit section.Key in all the details.Click on "Ok" to save the record and close the window.Click on "New" to save the record and add a new record.

1.31.7. Edit Deposit

Select the record to be edited.Click on "Edit" inside the Deposit section, Edit the details.Click on "Ok" to save the record and close the window.Click on "New" to save the record and add a new record.

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1.31.8. View Deposit

Select the record to be viewed.Click on "View" inside the Deposit section, View the details.Click on “Close" to save the record and close the window.

1.31.9. Void Deposit

Select the deposit record to be voided.Click on "Void" inside the Deposit section.Click on "Yes" when a confirmation window prompts out to void the deposit. The voided deposit will nolonger available for editing.

1.32. OP BILL Home To view the details of all finalized Bills on the Login Operator.Click on "FUNCTIONS"Click on "OP BILL”

You can filter the list for a selected Receipt Number / Table Number / only Finalized / Only Not Finalized /Only Printed / Only not Printed Transactions. You can also filter the list more with chosen Receipt Dateand POSID. Select the criteria and click on "Refresh" to refresh the List.

You are allowed to view a bill in detail or to print a bill from this Mode. To reprint a bill you must havespecial permission of "Re Print Bill". You can also do Bill Adjustments.

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1.33. Bill Adjustments Home You must have the special permission for "Bill Adjustment".Click on "FUNCTIONS"Click on "OP BILL"Select the Bill, which you wanted to edit.Click on "View" You will get the Details of the Bill, which you had selected.

Select the Payment Type/Media of the bill, which you wanted to edit.Click on "BILL ADJ"Select a New Payment Type/Media.Click on "Select"

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1.34. View Transactions Home To view the details of Finalized/Not Finalized/All Transactions,Click on "FUNCTION"Click on "VIEW TRANS"

You can filter it for only Selected Operators Transactions or for only Finalized/Not Finalized/AllTransactions.You can print any Bill from this mode. You are allowed to View or Open any table on this Mode.You can also open new table for order from this mode by clicking on "New Table".You can click "Tender" to settle the bill.You can only release table after payment has been made by clicking "Release Table". Make sure that thetable is not opened in other terminal.You can only make refund of the settled bill by clicking on "Refund". Then, select the refund type andclick "Select". Close the window and confirm the refund. A refund receipt will be printed.

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You can re-print kitchen receipt by clicking "Kitchen Re-print" to select which Items from the order thatneeds to be re-printed.

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1.35. Refund

1.35.1. Refund by one receipt (entire bill)

Click on "VIEW TRANS" and you will go to Transaction.

At the Transaction environment, click at the scroll down directly below the sales status, choose at theClosed Tables and click on the "Refresh" button. Choose the "Rcptno" which you wanted to do the refund,

and then click on the "Refund" button at bottom right.

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The system will prompt you for the reason at the Refund Types environment. Once you select the reason,the system will prompt you to confirm the refund of the selected receipt. After you have click "Yes" the billwill be consider refund and your receipt printer will print out the “refund receipt” and this record will beupdated in your report.

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If you refresh your "Closed Table" status, you will find one new transaction, select it and click on the"View" button on the bottom right, you will see the table shown below, and the "RFND" will appear at the“Mode” column.

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1.35.2. Refund by Item

First you must assign a table for this refund transaction, assign any table by clicking a table in your tablemanagement or enter any number at your number pad then click on the "Table/Hold" button. Key in anynumber for the cover if system required. Click on the "RFND" button at the bottom

You will see the “Refund Types” environment pop out, select the reason.

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You come back to the main screen, choose the item you wanted to refund, click on the "FINALISE CASH" button. The item will be refund. Your receipt printer will printer the refund item and your report will beupdated.

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1.36. Go to Management Mode Home Only Managers are allowed to do "Clear and Store".Click on "MNGR"

Click on "System Setup"BackOffice form will appear.

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2. Back Office Software Home There are two ways to go to Back Office Software.Managers can access "Back Office Software" from the POS Screen (controlled by special permission).Click on "MNGR"Click on "System Setup"You will get the login screen. Key in the login pin and proceed.

ORDouble click on "RAPTOR BackOffice" icon on the DeskTop.

Below Screen will appear:

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Click on "Continue..." to get the login screen.

2.1. Login Home

Select maintenance Mode. Select a Menu Level (By default Menu level 1 is active). Key in your Login PIN(this login PIN is different from Operators Login PIN. It is controlled by User account) and click on "OK".You will get Back Office Main Screen.

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2.2. PLU List Home Click on "PLU" on the Main screen to get a list of existing PLUs.

Shortcut Button

By default you can see all PLU starts with "A". Click on other buttons to refresh the list for PLUs startswith other alphabets. Or click on the button labeled "*" to view all. If you want to look for a PLU by PLU Number / Name /Department click on the "Shortcut" button. It will change the PLU refresh mode.

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Click the “Shortcut Button “, u will see the below Screen.

Shortcut Button

Search Button

View PLU by Department: Click on "Dept". Select a Department. Click on "Search Button".

View PLU by Number: Click on "PLUNo". Key in the PLU Number you are looking for. Click on "SearchButton".

View PLU by Name: Click on "PLUName". Key in the PLU Name you are looking for. Click on "SearchButton".

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2.2.1. Group Home Click on "Group" button on the PLU List Screen. You will get a list of existing Groups (if any).

2.2.1.1. Add Group

Click on "Add"

Key in the "Group Name"Click on "Ok" to save the record.Click on "New" to add a New Group.

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2.2.1.2. Edit Group

Select a group and click on "Edit".You will get the group details. Modify the details and click on "Ok" to save the modifications.

2.2.1.3. Delete Group

Select a group and click on "Delete".

2.2.2. Department Home Click on "Dept" button on the PLU List Screen.You will get a list of existing Departments (if any). By default you will see all Departments starts with "A".Click on any other button to refresh the department list as per your requirement. Click on the button labeled"*" view all existing departments.

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2.2.2.1. Add Departments

Click on "Add"

Key in the all department details.Click on "Ok" to save the record.Click on "New" to add a new Department.

2.2.2.2. Edit Departments

Select a Department.Click on "Edit"Edit the department details.Click on "Ok" to save

2.2.2.3. Delete Departments

Select a Department.Click on "Delete"

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2.2.3. PLU Home Click on "PLU" on the Main screen.

2.2.3.1. Add PLU

Key in the PLU detailsClick on "Ok" to update the record and close the window.Click on "New" to add a new PLU.

2.2.3.1. 1. Price Level

Any PLU can have max. 10 price levels.

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2.2.3.1. 2. Enable/Disable Discount

If the check box "Discount" is checked it will be allowed to get a Discount otherwise discount are not givento the selected PLU.Once the check box "Discount" is checked, the check box "Disc Entitlement" will be enabled. There will bea list of discounts that can be set to the PLU. Select the discount and click "Close".

2.2.3.1. 3. Individual KP

If the check box "Individual KP" is checked it will print Individual Print on assigned Kitchen Printer.

2.2.3.1. 4. Sold Out Item

If the check box "Sold Out" is checked it will let the cashier know that particular PLU is sold out.

2.2.3.1. 5. Weight

Only applicable if there is a digital weighing machine attached to the POS terminal. When the check box"Weight" is checked it will capture the weight and auto-calculate the price for the PLU.

2.2.3.1. 6. Force Server

If the check box "Force Server" is checked it will prompt server id message box to keep track of sales madeof certain PLU links to any staff.

2.2.3.1. 7. Pop Up Menu

If the check box "Pop Up Menu" is checked, it will then pop out menu list for the cashier to choose whichtype of PLU ordered by the customer.

2.2.3.1. 8. Open PLU

If the check box "Open" is checked it will be considered an open PLU. When you sell an Open PLU thesystem will prompt you to key in the price.And if you also checked on the open Description option, it will allow the user to enter the PLU Description.

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2.2.3.1. 9. Prep Item

If the check box "Prep Item" is checked it is considered as a preparation Item. Preparation items can be ofzero prices. You can control whether a preparation item should be printed on the receipt or not (POSsettings).

2.2.3.1. 10. Barcode with P/W

Not applicable at this region.

2.2.3.1. 11. PLU Tax Inclusive

If the check box "PLU Tax Inclusive" is checked it is considered that the price of the PLU is inclusive tax.

2.2.3.1. 11. PLU Time Range

If the check box "PLU Time Range" is checked, it will let the cahier know that the PLU is only available

for certain time range.

2.2.3.1. 12. Track Prep Item

If the check box "Track Prep Item" is checked, it will prompt out a menu to force the user to select at leastthe minimum quantity of item set. The minimum and maximum value of number of Prep Item can be setonce the check box is checked.

2.2.3.1. 13. Rental Item

If the check box "Rental Item" is checked it is considered as a rental Item. Rental items are calculated insecond like the pool table time.

2.2.3.1. 14. Link Recipe to the PLU

If the check box "Recipe" is checked it will be allowed to link to a Recipe.You must create the Recipe from the stock Module.Key in the Recipe number or click on the Picture button to get a list of recipes.

*Note: In order to use the

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2.2.3.1. 15. Link Recipe to the PLU

Click on "PLU’s using Selected Recipe" to select a Recipe.

PLU's using the selected Recipe:Click on this button to view a list of PLUs using the same recipe.

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2.2.4. Modifier

Click on "PLU" on the Main screen to get a list of existing PLUs. Click on "Modifier" tab.

Modifier Tab

2.2.4.1. Add/Edit Modifier

Click on the "Add" button to add new Modifier Message.Select a Modifier Message to be edited, and then click on "Edit" button.Below screen will appear to Add Edit Modifier Message.

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2.2.4.2. Delete Modifier

Select a Modifier Message to be deleted, and then click on " Delete " button.

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2.3. Menu Home Click on "Menu" to get a list of existing Menus.By default you will see a list of menus starts with "A". Click on other buttons to refresh the Menu list, asyou need.Click on the button labeled "*" to view all Menu.

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2.3.1. Add Menu

Click on "Add"

Below screen will appear:

Item Buttons

Butterfly Mouse Pointer

Key in the Menu Name.Drag and drop the items to the Item Buttons (Make sure the mouse pointer has changed to a butterfly).Youcan add PLU and also Menus to a Menu. You can get a list of PLU/Menu by just clicking on thePLU/Menu option buttons. A find option is given to look for a PLU/Menu, as you need.If the required PLU is not available you can add PLU from this screen. (Click on "Add PLU"). You canalso edit the PLU (click on "Edit PLU").

Use the Up/Down arrow to view other Menu pages.

2.3.1. 1.Remove an item from the Menu

Click on the Item button you want to remove.Click on "Remove Item"

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2.3.1. 2. Change Back Ground Color

Select the button that you want to change and click on "Change BG Color ". A window of list of colourswill pop out. Drag and drop the colour to the Item Buttons (Make sure the mouse pointer has changed to a butterfly).

If you want to get the colors of your choice, click on "Custom Colors".

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You can make any color you can do it so. Once you finish click on "Ok".

Drag and drop the selected color to the Item Buttons.

Once you finish click on "Close" to close the window or click on "New Menu" to add a New Menu.

2.3.1. 3. Activate/Discontinue a Menu

If the check box "Active" is checked the Menu is active.Uncheck the check box to discontinue a Menu.

2.3.2. Edit Menu

Select the Menu from the menu list and click on "Edit"

2.3.3. Delete Menu

Select the Menu from the menu list and click on "Delete"

2.4. Menu / Item Layout Home

You can drag and drop any Menu from the Menu list to the Menu Buttons or Item from the PLU list to theItem Button of any of the Menu. The "Drag & Drop" check box in the Menu / PLU list should be checkedto enable the drag and drop mode. You can add items to the Menu from the menu module also. Click on"Menu" to get the Menu List. Click on PLU to get a list of PLUs. Click on any Menu to view the Items.Use the Up/Down arrow to view other menu pages when the button just above the arrows is labeled"MENU". Use the Up/Down arrow to view other Item pages when the button just above the arrows islabeled "ITEM". The selected Menus name will be displayed just above the menu section.

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2.4. 1. Change BG Color

You can change the background color of any Menu/Item. Just click on "Change BG Color".

Drag and drop the colors to the selected Menu/Item Buttons. You can create the colors of your choice also.Click on "Custom Colors"

Once you finish click on OK. Now you can drag and drop this newly created color to the desired buttons.(See "Change BG Color" in Menu Module)

2.4.2. Remove Menu/Item from the Menu/Item Layout

Select the Menu/Item to be removed from the Layout.Click on "Remove Menu/Item".

2.5. Table Management Home Click on "Table Management" on Main Screen

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2.5.1. Add Section

Click on "Add"

Key in the required details.Click on "Ok" to save.

2.5.2. Edit Section

Select the section to be edited.Click on "Edit"Modify the details.Click on "Ok" to save.

2.5.3. Delete Section

Select the section to be edited.Click on "Delete"

2.5.4. Add/Modify Section Layout

Click on "Section Layout"

Below screen will appear:

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Table Name

You can change the Table Name by clicking on one of the table and type in the new Table Name and clickon "Ok".

You can delete table by clicking on one of the table and click on "Delete Table".

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2.6. Functions Home Click on "Functions" on the Main Screen.You will get a list of Functions/Media.

By default you will get Functions. If you want filter the list for Functions/ Front POS/Discounts/All. Justclick on the appropriate option button. You can also key in the name and click on "Find" to find a Function.

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2.6.1. Add Function

Click on "Add"

Key in the Function.Select a Function Type.Click on "Ok" to Save the record and close the window.Or Click on "New" to Save the record and add a new function.

2.6.2. Edit Function

This section will onlyexist if the type of theFunction is Tax

Exempt.

Select a Function.Click on "Edit". Edit the function details.Click on "Ok" to save the modifications.

2.6.3. Delete Function

Select a Function.Click on "Delete"

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2.7. Discount Home Discount can’t be Bill/Item discount and also Amount/Percentage /Open depending on the Parameters.To Add/Edit/Delete discount the procedure is same as above. Once you select a discount type function youmust key in the Amount / Percentage if it is not open discount. For Bill discount the type should be "BillDiscount" and for Item discount the discount type should be "Item Discount".

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2.8. Media Home In the main screen click on "FUNCTIONS"You will get a screen with Functions/Media.Click on "Media"You will a get a list of "Media".

It can be FOC type media also. You can refresh the list for FOC/media/All.

Just click on the desired options or can key in a Media name and Find.

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2.8.1. Add Media

Click on "Add"

Key in the details and click on "Ok" to save the record or click on "New" to save the record and close the

window and close the window.

2.8.1. 1. Treat Over as Tip

If the check box "Treat Over as Tip" is checked then the balance amount will be considered as Tip (notchange).

2.8.1. 2. Calculate Change

If the check box "Calculate Change" is checked then the balance amount will be considered as change (notTip).

2.8.1. 3. Allow in split Tender

If the check box "Allow in split Tender" is checked then only the Media type can be used in Split Tender.

2.8.1. 4. Open Cash Drawer

If the check box "Open Cash Drawer" is checked then for cash payment the Cash Drawer will be openedautomatically.

2.8.1. 5. Verify FOC

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If the check box "Verify FOC" is checked the system will prompt for the user id and check whether he/sheare entitled to FOC benefit.

2.8.1. 6. Remarks

If the check box "Remarks" is checked then receipt printer will print out a few line for user to writeremarks. .

2.8.1. 7. Print Signature

If the check box "Print Signature" is checked then signature will be printed on the receipt else no.

2.8.1. 8. Prompt for CustomerID

If the check box "Prompt for CustomerID" is checked then for each payment the system will prompt youto key in the customer ID.

2.8.1. 9. FOC Type Media

Select "FOC" as Type and the check box "FOC" should be checked also.

2.8.1. 10. Display Image

If the check box "Display Image" is checked then user can display image on the button.

2.8.2. Edit Media

Select a Media.Click on "Edit". Edit Media details.Click on "Ok" to save the modifications.

2.8.3. Delete Media

Select a Media.Click on "Delete"

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You can choose a promotion type for each Member.Once you set the points per dollar, all active members can get certain points for dollar spent. They mustswipe their Membership Card. They can redeem the points also. You can set the expiry date for eachmember. Once the expiry date is over that membership will be terminated.

2.9.1. 1. Assign Membership Card

You can key in the card number or Click on "Assign card" then you will get another screen.

Now you can swipe the Membership card or key in the Membership card Number. Then click on "Select".

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2.9.1. 2. Add Member Class

Member can be in different classes. You can add new or edit type of member class by clicking on "AddClass". Below screen will pop out.

2.9.2. Edit Member

Select the record.Click on "Edit" to amend the details.Click on "Update" to save the modifications.

2.9.3. Delete Member

Select the record.Click on "Delete"

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2.10. Member Payments Home Click on "Member payments" on the Main screen or click on "Payments" in the Membership screen.

2.10.1. Credit Payments

2.10.1.1. Add Credit Payments

Click on "Add" to add a new record.Key in the Membership Number.Or click on the picture box then you will get a list of Credit type member’s details.

Double click on the Members record or select the Member and click on "Select".You can refresh the member's list for certain criteria. Select the option set the criteria then click on"Refresh".

Once you select a member if there is no credit system will popup an appropriate message otherwise it willrefresh the credit details. Key in the payment details. Click on "Update" to update the Record.

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2.10.1.2. View Credit Details

Click on "CreditDtls"

You can refresh the credit details for the selected Members Name / MembershipID /All and also forPayment on due (for 1month/2 months/3 months/More than 3 months/All)/Paid/All. Select the option, setthe criteria and then click on Refresh to refresh.

2.10.1.3. Expected Payment Date

To set the expected payment date key in the date then click on "Ok"Payment on due will be calculated based on this date.

2.10.1.4. Print

Just click on "Print" to print.System will print only selected records.

2.10.1.5. View Payment Details

Click on "Payments"

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You can filter the payment details for the selected member's name/MembershipID/All and also for selecteddate period. Select the option, Key in the criteria and then click on "Refresh".

2.10.1.3. Edit

Select a Record and click on "Edit".Edit the records and then click on "Update" to save the amendments.

2.10.1.4. Delete

Select a Record and click on "Delete"Only the last payment is allowed to delete. Other payments are only allowed to "Cancel"

2.10.1.5. Cancel

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2.10.2. Cash TopUp

Click on "Cash TopUp" Tab.Click on "Add" to add a new record. Key in the details and click on "Update" to save amendments.

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2.10.2.1. View Cash TopUp Details

Click on "CashTopUp" button to view Cash Topup details.

You can filter the Cash TopUp details for a selected Member's name / MembershipID / POSID / Operator.Select an option. You can filter the list more with Selected Date period and/or Print by Media.

2.10.2.2. Edit

Select a record.Click on "Edit". Edit the Cash TopUp details.Click on "Update" to save the amendments.

2.10.2.3. Delete

Select a record.

Click on "Delete". Only last record is allowed to delete.All records are allowed to cancel.

2.10.2.4. Cancel

Select a record.Click on "Cancel"

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2.10.2.4. Cashless Summary

You can grouped the summary by ID/ Full Name/ Type/ Receipt No/ Date etc. You can also filter yoursearch by First Name/ MemberID/ Card No within specific Selected Date. Click "Refresh" to view the list.You also have the option to Print the summary. Click on "Close" to close the window.

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2.10.3. Refunds Home Click on "Refunds" Tab.

Click on "Add" to add a new record.Key in the refund details.Click on "Update" to save the amendments.

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2.10.3.1. View Refund Details

Click on "Refunds" button

You can filter Refund details for the selected member's name / MembershipID / All and also for a selecteddate period.

2.10.3.2. Edit

Select a record.Click on "Edit". Edit Refund details.Click on "Update" to save amendments.

2.10.3.3. Delete

Select a record.Click on "Delete"Only the last record is allowed to delete.All records are allowed to cancel.

2.10.3.4. Cancel

Select a record.Click on "Cancel"

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2.11. Promotion Home Click on "Promotion" on the Main Screen. You will get a list of existing Promotions. You can filter thePromotion list for a selected Promotion Name/Members Only/All. Select the option and then click onRefresh.

2.11.1. Add Promotion

Click on "Add" key in the details.Click on "Update" to save the amendments.Day factor: You can set the "Day Factor". If the check box is checked for a selected day then only the promotion is allowed on that day.If the promotion is only for members then it should be a "Members Only" type Promotion.If the promotion is only for Credit Card holders then it should be a "Credit Card" type Promotion. Once the

"Credit Card" check box is checked, the Credit Card Discount will allow you to choose the applicableCredit Card holder that will enjoy that promotion.If the promotion takes priority than other promotion that exists then it should be a "Takes Priority" typePromotion.If the promotion is an automatic promotion then it should be an "Automatic" type Promotion.Check the "Stay On" if the promotion is on.

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Types of Promotion

1. Item Discount

2. Group Discount

3. Buy X Pay for Y

4. Buy X Free Y

5. Sell Band

6. Coupons

2.11.1. 1. Item Discount:

Can set different discount percentage for normal Hours and Happy Hours.If the checkbox "PLU" is checked item discount is selected else click on to select.Key in the Discount percentage then click on "Associate" to choose the discount Items.

Select the Item and click on "Add>" or click on "All>>" to choose all items in the list. You can use

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2.11.1. 2. Group Discount:

Can set different discount percentage for each Group.If the checkbox "Group" is checked Group discount is selected else click on to select.Click on "Associate" to choose the set the discount for each Group.

Select each group, key in the discount percentage and then click on "Ok" to save.

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2.11.1. 3. Buy X Pay for Y:

To set "Buy X Pay for Y" type promotion just key in the "Buy X" value and "Pay for Y" value.Click on "Associate" to choose the items for this promotion.

Select the Item and click on "Add>" or click on "All>>" to choose all items in the list. You can use"


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2.11.1. 4. Buy X free Y:

If the checkbox "Yes"in "Buy X free Y" is checked "Buy X free Y" is selected else click on to select.Click on "Associate" to choose the items.



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2.11.1. 5. Sell Band

If the checkbox "Yes" in "Sell Band" is checked "Sell Band" promotion is selected else click on to select.Click on any on the sell band to choose a sell band.


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2.11.1. 6. Coupon

If the checkbox "Random" in "Coupon" is checked "Coupon” is generated randomly.If the checkbox "Yes" in "Coupon" is checked "Coupon” is selected else click on to select.Click on "Associate" to choose the items.

Enter the coupons Details:Prints Set the number of copy to be print out.Expires After Set the expired date of the coupon. i.e if 1 is set, the coupon expired after 1 day.Title 1 Input DescriptionsTitle 2 Input Descriptions

*Note: Associate PLU to this coupon promotionRemember to set this promotion to automatic and uncheck member only.

2.11.2. Edit

Select the Record. Edit the Promotion details. Click on "Update" to update.

2.11.3. Delete


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2.11.4. Member Points Home Click on "Member Points"

You can set the redeem points for $ spent.Click on "Update" to save the amendments.If you want to grant extra points for selected PLU's then check the "Points for PLUs" check box and clickon "Associate".

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2.11.4. 1. Redemption Items

Click on "Redeem Items"



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2.11.5. Cashless Bonus

Click on "Cashless Bonus" will give u the Cashless Spent Bonus/ Cash Top up Bonus screen as below.

Member Category DDown List

2.11.5.1. Cashless Spent Bonus

This enables user to create Cashless Spent Bonus reward system for members.Click on "Update" to add new Cashless Spent Bonus reward / edit / delete bonus reward.You can activate the Cashless Spent Bonus reward by checking the "Active" check box.Choose the member category that will enjoy the Cashless Spent Bonus by selecting it from the drop down

list.There are 2 radio buttons for you to select the availability of the Cashless Spent Bonus reward: Day andMonth [Y = Last day]: Set the specific last day of the Cashless Spent Bonus reward[Y = Last month]: Set the specific last month of the Cashless Spent Bonus reward

[X = Amount]: The amount spent in the last y days.

[Z = @dollar spent]: The amount that member will earn for every dollar spent.

Edit / Delete BonusChoose the Cashless Spent Bonus record that needs to be edited or deleted, and then click on "Edit" or"Delete". After done with / editing / deleting click on "OK".

**After done with adding / editing / deleting click on "Save" and the window will close.

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2.11.5. 2.Cash Top up Bonus

This enables user to create Cash Top Up Bonus reward system for members.Click on "Update" to add new Cash Top Up Bonus reward / edit / delete bonus reward.You can activate the Cash Top Up Bonus reward by checking the "Active" check box.Choose the member category that will enjoy the Cash Top Up Bonus by selecting it from the drop downlist.

[X = Amount]: The amount spent in the last y days.[Z = @dollar spent]: The amount that member will earn for every dollar spent.

Edit / Delete BonusChoose the Cash Top Up Bonus record that needs to be edited or deleted, and then click on "Edit" or"Delete". After done with / editing / deleting click on "OK".

**After done with adding / editing / deleting click on "Save" and the window will close.

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2.12. Employee Details Home When you click on "Employee Dtls" on the Main Screen, click on "Employee List" you will get a list ofexisting Employee's. You can filter it for Employee Number / Card Number / First Name.

Select the Option and click on "Refresh".

2.12.1. Add Employee Dtls

Click on "Add", key in the Employee details.Click on “Update” to save the amendments.

2.12.1. 1. Assign Swipe Card

This is to assign a magnetic swipe card to an Employee. You can key in the swipe card number or Click on"Assign Card" and assign a Card Number.

2.12.2. Edit Employee Dtls

Select the employee's record to be edited.Modify the Employee details.Click on “Update” to save the amendments.

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2.12.3. Login Details

Select the employee's record to be deleted.Click on "Login Details". The screen below will pop out. You can filter your search of the login details byEmpNo/ CardNo/ FirstName. You can also choose only Active Employee at specific Login Date. Click on"Refresh".

2.12.3. Delete Employee Details

Select the employee's record to view his/her login details.Click on "Delete"

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2.13. Operators Home When you click on "Operators" on the Main Screen, you will get a list of existing Operators. You can filterit for OpeartorNo/Name/Emp No/Login PIN/Swipe Card Number. Select the Option and click on"Refresh". You can set permissions for selected functions. Permission for "Clear & Store" and "SystemSetUp" is allowed for Managers. You can set Max voids and Max voids per sale for each operator.

2.13.1. Add Operator

Click on "Add", key in the Operators details.Click on “Update” to save amendments.

2.13.1. 1. Assign Swipe Card

This is to assign a magnetic swipe card to the Operator. You can key in the swipe card number or Click on"Assign Card"

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Swipe the Operator card or select it and click on "Select".Then update the record.

2.13.1. 2. Operator's Login Mode

B-Operator can use Operator card or Login PIN to login.C-Only Operator Card is allowed to loginP-Only Login PIN is allowed for the Operator to login.

2.13.1. 3. Operator's Permissions

Adjust Price: Change the item price at POS.

Auto Check: Change Table/Hold button name to Check/ Hold number. Use only, if client don’t wish tohave table number. It mostly use for fast food concept.Bill (Adjust): Edit Media Type (payment mode) after Bill settlementBill (Recall): Recall pre-settlement bill, after table on hold.Bill (Pre-Settlement): Permit Print bill before pre-settlementBill Settlement: Permit user to tender / make settlement.Blitz Card Balance: It was a customization feature, allow user to check RFID card balance. It only usedfor one client in Jakarta, Indonesia.

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Bottle Management: Permit user to enter bottle balance record at POS. (Only available in Raptor Version4 onwards, if you wish to have this feature. Please contact our Sales person).Bottle Expiry: Permit user to set the expiry date of the bottle.Cash Declare: Enforce user to declare cash amount for X/Z Report.Cash TopUp: Permit user to top up card value on their membership card.Cash TopUp Mem Search: Permit user to search membership records without swipe membership card.Cash TopUp Refund: Permit user to do full refund card value at POS.Cash TopUp Rf (Partial): Permit user to do Partial refund card value at POS.Cash TopUp Reprint: Permit user to reprint card transaction record.Cash TopUp Transfer: Permit user to transfer card value to other members’ cardConnect XPA (Blitz Card): A customization feature.Closed Receipt(Reprint): Able to reprint old recipts.Deposits: Permit this user to use the deposit function.Deposits (Edit): Permit user to edit deposit record after save.Deposits (Void): Permit user to void deposit record after save.Disc Item (%): Item Discount in PercentageDisc Bill (%): Bill Discount in percentageDisc Item (Amnt): Item Discount as AmountDisc Bill (Amnt): Bill Discount as AmountEdit Kitchen Message: Permits this user to enter new kitchen message

Exempt Tax: Exempt Service ChargeFOC (Bill): Permit this user to give the whole bill free.FOC (Item): Permit this user to the items free.FIPO: Float in Paid out feature.KDS Process: Feature in development progressKDS Served: Feature in development progressMultiple Logins: Permits user to login to multiple POS concurrentlyMember: Permit user to make membership transaction at POSMembership: Permit user to register new members’ particular at POSMember Search: Permit user to search member record at POS.Open Any Table: Open other operator's tablesOpen Items: Permit this user to give open price on items.Open PriceShift: Permit this user to give open price shift items.

Open Price PLU: Permit this user to give open price on plu.Price Shift: Change Price LevelPromotion: Permit user to give promotion disc.Preview Bill: Permit user to preview receipt on screen with same layout as the receipt print out.Receipt (Reprint): Permit this user to reprint the receipt.Redeem Points: Redeem Member PointsRefund: Refund ItemsSend XZ SMS: Permit user to send XZ report sales with SMS. (It was a special feature need GSM modem.Please contact out Sales person)Sign Out after Sale: Sign Out after each SaleReprint Kitchen Receipt: Allow user to resend Kitchen Order chit.Reprint Receipt All: Allow user to reprint all receipt transactionsSign Out TBL Hold: Sign out after Table Hold

Switch Window: Permit this user to close raptor software.Table Management: To set a default table layout for individual operator.TBL Reservation: Permits this user to use the Table management feature.Transfer Item: Transfer one item in one table to anotherTransfer Sale: Transfer sale to other operatorsTransfer Table: Transfer all items in one table to anotherUpdate Held: Allow user to unlock table, when user encounter a message from system: “Table alreadyopen”Void All: Void all items in a bill and close the sale

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Void Member: Permit user to void member on the transaction, if user provide wrong member on the salestransaction.Void Last Item: Void Last ItemVoid Payments: Remove PaymentsVoid Post Send: Void the items after table holdVoid Promotion: Permit user to use “Void Promo” to clear promotion disc.Void Selectable: Void selected itemsView Trans (O): Not permit user to view table that are closed and past.View Trans (All): Not permit user to view table all close or open table.View Open Tbls: Not permit user to open table for presettlement bill.Write Ticket (RFID): Permit user to update ticket record. Only used for Jakarta.X-Report: Able to do X-ReportsXZ-Period: Able to reprint XZ Report by periodZ-Report: Able to do Z-ReportsZero Sales: Open Cash Drawer With out any salesEdit Table no: Able to change table number.Clear & Store: Clear & Store. Only for Managers

System SetUp: Access Back Office software from POS. Only for Managers

Edit Time / Attendance: Able to edit the time the employee arrives.

Operators Login ModeB: Card/PinC: CardP: PinM: Smart CardF: Fingerprint

Section Name: This area allow user to set a default table section.

Max Voids Per Sale: Number of times that the user can void on a bill.

Member Search Button: Set to allow user to search member with a certain membership class.Media Entitlement Button: Set to allow user to use a certain media type.FOC Entitlement Button: Set to allow user to give a certain FOC.DISC Entitlement Button: Set to allow user to give a certain discount.Section Entitlement Button: Set to allow user to select a certain table section.XZ Entitlement Button: Set to allow user to do a certain X/Z Report group.Category Entitlement Button: Set to allow user to use a certain sales category.

2.13.2. Edit

Select the record.Edit the operator's details.Click on "Update" to save amendments.

2.13.3. Delete


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2.14. POS Details Home 2.14. 1. POS Settings Home Click on "POS Settings"By default you will get the list of existing POS. You can refresh the list for a selected POSID/Menu Level/ SalesAreaID /All. Select the Option and click on "Refresh"Device Details tab.

2.14.1.1. Add POS

Click on "Add" to add a new record.Key in the POS details and click on "Update" to save the record.

2.14.1.1. 1. Receipt Printer

To set receipt printer, click on icon near to printerID then select the printer.

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2.14.1.1. 2. Dual Function Printer

If you select the Receipt printer as Dual function printer it will act as kitchen printer also. If the check box"Dual function Printer" is checked the receipt printer is set as dual function printer else click on to set so.Table Type:Numbers Only: If it is set to Numbers only you can have only numbers as Table name.Alphanumeric: If it is set to Alphanumeric then you can have Alphanumeric Table

names.

Menu Level: You can create more than one Menu levels also. Set the POS to one Menu Level. Menu will be different for different Menu Levels.

Print Receipt: 1. Print Always: As soon as you selle a bill system will print the Bill also. 2.

PrintOnPrompt: Once you settle a bill system will poup a window asking whether you want to print thereceipt, If you want to print click on "YES" else "No". 3. DoNotPrint: When you settle a bill system willnot print any receipt.

Happy Hour: You can set max. 3 happy hours and can set Price band for each day.

Table Range: You can set a range for numeric Table names.

Screen Background/Foreground color: It will be reflected POS Screen and all related screen (not BackOffice)

Auto Table Start: You can set the starting number for Auto Table.

Default Sales Category: You can set it to any category. Just click on the picture box near to Def SalesCategory. You will get a list of existing categories. Select one.

POS Type: If you are having only one POS set it to "Standalone". If you are having more than one POS

and if it is a Server set it to "Server" else "WorkStation".

Computer Name: Name of Computer.

ServerName: Name of Server

Bell: Bell On/Off

Force Cover: If it is Checked, each time when you open a Table system will force you to key in thenumber of Covers.

AutoTable Only: You cannot crate manual table names.

Order Station: Can do settlements.

Start with OpenTbls: View Trans Form will appear after you login.

Force Table: Must open a table before any sale.

Force Cover: Must enter number of pax.

Force Seat Number: Must enter seat number.

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CustomerDisplay: For pole Display.

Display Welcome Only: Display welcome note on the pole display.

Display Port Number: Enter the com number where you plug your pole display.

Customer Display “X”: Display X on the pole display.

Print Timetable Attendance: Allow the POS to print timetable attendance

Alert Pervious Days Pending Tbls: Show outstanding tables alertLine 1 and Line 2: Title displaying on the pole display

2.14.1.2. Edit POS Details

Select a record. Edit POS details.Click on "Update" to save records.

2.14.1.3. Delete

Select a record.Click on "Delete"

2.14.1.4. Extra Setting

Click on “Extra Setting”. Below screen will appear. Allow you to change the layout of the POS.To change the layout of the POS, you click on the button, a window will pop out. Click on the preferred button to replace the previous button. Click on "Update" to save the changes made.

CreditCardScan: To enable the price is auto transferred to the credit card swipe machineNets Card Scan: To enable the price is auto transferred to the Nets swipe machine

Pool Table: To let the POS to be able to keep track of rental item such as pool tableEzLink Scan: To enable the price is auto transferred to the EzLink card swipe machine Weighing Scale: To enable POS to auto calculate the price of the PLUPLU Bill Discount: Entitle the user to give bill discount to the customer

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2.14.1.4.1. Table Management

TBL Mang. Time checkbox: If it is checked, there will be indication of how long the table has beenopened on Raptor POS table/ floor layout.

Rental Time: If it is checked, there will be indication of the rental time of the table Raptor POS table/ floorlayout.

Default Screen: To choose the language of Raptor POS.

2.14.1.4.2. XZ Setting

X/Z All POS: To allow user to be able to print X/Z report for All POS terminals from this POS terminal.X/Z Group: To allow user to be able to print X/Z report for all groups of terminals from this POS terminal.

X/Z History: To allow user to be able to print X/Z Report History for specific date and time from this POSterminal. X/Z Operator: To allow user to be able to print specific operator report from this POS terminal. X/Z PLU – FOC: To allow user to be able to print X/Z Report for free-of-charge PLU items. Print Previous Day Z Collected: To allow the user to be able to print previous day of Z-report.

2.14.1.4.3. Printing Preferences

Print: Enable the user to print 1st language only, 2nd language only or both languages.

2.14.1.4.4. Printer SettingTo show the receipt number and receipt printing time.

2.14.1.4.5. Menu

To set the layout of the Menu buttons in POS system.

2.14.1.4.6. ItemTo set the layout of the Item buttons in POS system.

2.14.1.4.7. ScreenTo set the background colour and foreground colour of Raptor POS system.

2.14.1.4.9. POS Item ListTo set the colour of the Item List in POS system

2.14.1.4.10. Numpad on POSTo set the colour of the number pad in Raptor POS system

2.14.1.4.11. Copy Template to POSTo copy the set template to other POS terminals

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2.14.1.5. Other Setting

Click on “Other Setting”Allow you to change the Print Setting, Force Setting, Feature Activation, Second Screen and Other Settingof the POS.Below screen appear:

2.14.1.5.1. Print Setting

Print Time Attendance: To provide and print time attendance of staffs on the receipt.KP Print Prep Qty: To allow user to print preparation item quantity at Kitchen Printer.Print KP ID: To allow printing of the Kitchen Printer ID on the Kitchen Receipts.Print Table Number: To allow printing of the table number for quick service company.Print Last Operator Name (Receipt): To allow printing of last operator’s name that served the order onthe receipt.

Print First Server Name (Receipt): To allow printing of first server name on the receipt. Print XZ Remarks: Enable user to enter remarks before generating the Z-report in POS. Below screen will pop out in POS to let the user enter remarks.

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Print Captain’s Order Number:

2.14.1.5.2. Force SettingForce Table: To make sure the operator selects a table first before entering customer’s order.Force Cover: To make sure the operator enters total number of customers first before entering customer’sorder.

Force Seat Number: To make sure the operator assigns the seat number first before entering customer’sorder. For Server No: To make sure the operator selects the specific server in POS first before enteringcustomer’s order. Force Float In: To make sure the operator selects FIPO first before entering customer’s order. Onlyapplicable for Cashier Type Terminal. Force Sales Category: To make sure the operator selects a sales category first before entering customer’sorder. Force S. Category Sell band: To make sure the operator selects a sales category sell band first beforeentering customer’s order.

2.14.1.5.3. Feature ActivationStart With Open Tbls: POS will start with open tables when sign in.

Table Management: To enable the table management.Promotion: To enable of applying promotion during sales.XZ Sms: To activate the XZ Sms service.Finger Print – Time Attendance: To activate the finger print service for recording the time attendance ofstaffs.Finger Print – Member: To activate the finger print service for memberFinger Print – Operator: To activate the finger print service for operator signing in. Enable Multidrawer: Enable POS MultidrawerDamp Drawer: Cash drawer kick function.Auto Received: Customized function.Smart Card – Member: To activate Smart Card for member.Smart Card – Operator: To activate Smart Card for operator. Smart Card – CashTopUp: To activate Smart Card for CashTopUp. Smart Card – Ticket: To activate Smart Card for ticket. Prompt Visit Warning: Not applicable in this region.XPA (Blitz Card): To activate XPA (Blitz Card).

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2.14.1.5.4. Second Screen

Activate Second Screen: To activate the second screen.View Customer Order: To let the customer to be able to view their order on the second screen.

Setting the colour of the colours of Second Screen: Click on the colour button to change the colour.

Colour Button

This screen willappear afterclicking on thecolour button

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2.14.1.5.5. Other Setting

Label: To set what will be displayed text in Raptor POS.

This is what will be displayed inRaptor POS.

Alert Previous Days Pending Tbl: Set an alert message, if there are some pending tables from the previous day.

View Dot in Num Pad: To view dot (.) in Numpad, otherwise it will shows (000).

Smart Card: To let Raptor POS detect Smart Card Devices.Alert Rental Item: To activate and set the alert time for rental item. View Print ALL: To display Reprint All Receipts in ViewTrans. PDA Screen: View screen using PDA.Display Last 5 Purchases: To display member favourite and view the top 5 purchases in member checkscreen.Display Top 5 Items: To display member favourite and view the top 5 favourite in member check screen.CD - 5220 Compatible: Must check. This is for the pole display.

Printer Setting: To set the preferred printer to print certain receipts.

This section will pop out when"Printer Setting" is clicked

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2.14.2. Receipt Layout Home Click on "Receipt Layout" Tab.

This section will o out when "Printin Preferences" is clicked

You can view the Receipt Layout of the selected POS by entering the POS ID and click on "Find".You can also change the printing preferences of the Receipt by clicking on "Printing Preferences". Clickon "Close" once you done with editing the printing preferences.

BillOnSettlement: Number of bill that will print after settlement PrePrint Bill: Number of prepaid bill that will be printed out

Reprint Bill: Number of bill that will reprintAllVoidBill: Number of void bill print out after “All Void” button is clickedX-Report: Number of X-report will be printed outZ-Report: Number of Z-report will be printed out

Header1 Double Size: Title 1 font become bigger Header2 Double Size: Title 2 font become biggerHeader3 Double Size: Title 3 font become bigger Header4 Double Size: Title 4 font become bigger

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Print Balance Point: To show member’s balance point.Print Unit Price: To print out PLU unit price in the receipt.Print Group Subtotal: To show different group subtotal on the receipt. For Example: Food Subtotal Priceand Beverages Subtotal Price.Print Total Item/Qty: To show the total quantity on the receipt.Print Voids: Void Items printed out on the X and Z reports. Print Free Items: Free Items will be printed on the receiptPrint free prep Items: Free prep Items will be printed on the receiptPrint free prep Items with price: Free prep Items with price will be printed on the receipt.Print Promotion Summary: Promotion Summary will be printed on the receiptPrint Promotion Dtls: Promotion Details will be printed on the receiptPrint Name / Room no / Tips (Presettlement bill): Name, Room Number or Tips will be printed on presettlement bill.Print Rounding: To show rounding figure on the receipt.Print Zero Price: To show PLU with Zero Pricing.Print Tax: To show tax amount in the receipt.Print Total Tax: To show total tax amount in the receipt. Customize Order By: PLU sorting on the receipt.Print VAT Summary: Not applicable in this region.This is your official report: To print the “This is your official report” in the receipt footer.

Once you finish updating click on "Close" then click on "Update" to save the amendments.

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2.14.3. Tax Details Home Click on “POS Settings”Click on "Tax Details" tab.

By default you can see the default Tax settings. Max you can have 10 tax levels.Exemptable: Tax is exemptable.Discount Inclusive: Tax should be calculated after discount.

This section will pop out only when "Edit" button is clicked. Make sure to click "Ok" aftediting or "Cancel" if not editing.

Applies to Net: Tax is also applied on Nets payment mode.Sales Tax: Goods tax. (Only apply in Singapore GST)Tax Inclusive: Item price is tax inclusive so no extra tax.Print Tax (Receipt): To print tax on receipt.

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2.14.3.1. Edit Tax Details

Select a record.Click on "Edit"Edit the details.Click on "Ok" to save.

2.14.4. Others Home Click on “POS Settings”Click on "Others" Tab.

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2.14.4.1. POS Defaults Home Click on “POS Settings”Click on "Others" Tab.Click on “POS Defaults”

This section will pop ouwhen "More" button isclicked.

TaxInclusive: All taxes have been included in the gross sales. (Net Price)KP Consolidate: Consolidate all the same item together and print to kitchen printerReceipt Consolidate: Consolidate all the same item in the bill.

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ClearStoreShiftDays: Clear and store the shift day report.Rounding Adjustments: Up: it will round up.

Down: it will round down.Presettle Bill: it will do rounding on the presettlement bill.

Individual Kitchen Print: The item will print individual out from the printer.Master Kitchen Print: Print a master order to a particular printer.KP Print Cover: Print the number of pax to the kitchen printer.New Table Management: Use the latest table management features.Transfer Table Kitchen Print: Once there is a transfer table, kitchen printer will print out the tablechange. Post Send Void (Reason): After you send the item to the kitchen, you want to void it, you must provide areason.

2.14.4.2. Menu Level Home Click on “POS Settings”Click on "Others" TabClick on “Menu Level”

By default you can see all existing Menu Levels.

2.14.4.2.1. Add

Click on "Add"

This section will pop outwhen "Add" or "Edit" button is clicked.

Key in the details.If you select the option "Create From" you can copy an existing menu level to the new one.Later you can modify.If you select the option "New" you must create a fresh menu level from scratch.You can set the number of Menu Pages and Items pages for each menu level.Once you finish click on “Ok” to save.

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2.14.4.2.2. Edit

Select the menu level to edit.Click on "Edit". Edit the details.Click on “Ok” to save.

2.14.4.2.3. Copy:

To copy an existing menu level to the current menu level.

2.14.4.2.4. Delete

Select the menu level to delete.Click on "Delete"

2.14.4.3. Sales Area Home Click on “POS Settings”Click on "Others" Tab

Click on “Sales Area”

By default you can see all existing Sales Areas

This section will pop outwhen "Add" or "Edit"

button is clicked.

2.14.4.3.1. Add

Click on "Add"Key in the details.Click on "Ok" to save or click on "New" to save and create a New Sales Area.

2.14.4.3.2. Edit

Select the record to edit.Click on "Edit"Edit the details. Click on "Ok" to save or click on "New" to save and create a New Sales Area.

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2.14.4. 3.3. Delete

Select a record to delete.Click on "Delete"

2.14.4.4. Sales Category Home Click on “POS Settings”Click on “Others” TabClick on "Sales Category"

You can Add/Edit/Delete sales categories.You must set a price band for each category.


2.14.4.4.1. Add

Click on “Add”

Key in all the detailsClick on “Ok”

2.14.4.4.2. Edit

Click on “Edit”Key in all the details that you want to make changes.Click on “Ok”

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2.14.4.4.3. Delete

Select the particular record.Click on “Delete”

2.14.4. 5. Shift Details Home Click on “POS Settings”Click on “Others” TabClick on "Shift Details"

You must create the shift details to get the Shift report.


2.14.4.5.1. Add

Click on “Add”Key in all the detailsClick on “Ok”Click on “New” if you wan to enter another record

2.14.4.5.2. Edit

Click on “Edit”

Key in all the details that you want to make changes.Click on “Ok”

2.14.4.5.3. Delete


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2.14.4.6. Printer Details Home Click on “POS Settings”Click on “Others” TabClick on "Printer Dtls"

You can Add/Edit/Delete Printers.You must have an entry for all existing Receipt Printers, including Network Printers.

Printer Settings: To see the default Printer settings.This section will pop outwhen "Add" or "Edit" button is clicked.


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2.14.4. 7. Kitchen Printer Home Click on “POS Settings”Click on “Others” TabClick on "Add KP's"

By default you will get a list of existing KPs.You can Add/Edit/Delete KPs. When you create KPs key in a related name as KPID (e.g.Kitchen1/Bar1/Coffee1), later it will be useful when you link KPs to POS.


2.14.4. 7.1. Add

Click on “Add”Key in all the detailsClick on “Ok”Click on “New” if you wan to enter another record.

2.14.4. 7.2. Edit


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2.14.4. 7.3. Delete


2.14.4. 8. Assign KPs Home Click on “POS Settings”Click on “Other” TabClick on "Assign KP's"

This section will pop outwhen "Add" or "Edit"

button is clicked.

You can Add/Edit/Delete KP Assignments. Max. 10 KPs can be assigned to each POS. When you hold atable the items will be printed in the designated Kitchen printers. When you create a PLU you can decide towhich printer it must be printed. Same item can be printed in 3 KPs at the same time (sometimes more thanone copy may be needed for coordinating purpose).If your Receipt printer is set as a Dual function printer, there will not be any effect for these KPassignments (since the Receipt printer will act as Kitchen Printer also).

2.14.4. 8.1. Add

Click on “Add”Key in all the detailsClick on “Ok”Click on “New” if you wan to enter another record.

2.14.4. 8.2. Edit

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2.14.4. 8.3. Delete


2.14.4. 9. Refund Type Home Click on “POS Settings”Click on “Others” TabClick on "Types"

2.14.4. 9. 1. Add


Click on “Add”Key in all the detailsClick on “Ok”

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2.14.4. 9. 2. Edit

Click on “Edit”Key in all the details that you want to make changesClick on “Ok”

2.14.4. 9. 3. Delete


2.14.4. 10. Utilities Home Click on “POS Settings”Click on “Others” TabClick on “Utilities”Below screen will pop out:

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2.14.4. 10.1. Database BackUp And Clear Sales Home Click on “POS Settings”Click on “Others” TabClick on “Utilities”Click on "Database BackUp And Clear Sales"

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2.14.4. 10.2. FOC Tracking Home Click on “POS Settings”Click on “Others” TabClick on “Utilities”Click on "FOC Tracking"

Click on "Prev" or "Next" to view the existing FOC Tracking records.

Add

Click on "Add" to add new FOC Tracking record.Enter FOC Tracking Name, Date (Start Date and End Date), Time (From Time and To Time) and Priority.Active: Check the "Active" checkbox to activate the FOC Tracking.Members Only: Check the "Members Only" checkbox if the FOC Tracking is only applicable to

members only.Day Factor: Choose the specific day(s) on when the FOC Tracking is active.

Add PLU to the FOC Tracking Item list:Select one PLU under the Existing PLU’s that is available.Then, click on ">". The selected PLU will later be shown in the FOC Tracking Item list.Click on ">>". All of the available PLU will later be shown in the FOC Tracking Item list.

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Remove PLU from the FOC Tracking Item list:Select one PLU under the FOC Tracking Item that is available.Then, click on "


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2.14.4. 10.5. Kitchen Talk Home Click on “POS Settings”Click on “Others” TabClick on "Kitchen Talk"

By default you will get all existing Kitchen Messages. You can Add/Edit/Delete Kitchen messages.


Add Kitchen MessageClick on "Add" button.Key in the Message, and then click on "OK" once done with adding new Kitchen Message. Otherwise,click on "Cancel" if not adding any Kitchen Message.

Edit Kitchen MessageSelect any Kitchen Message that need to be edited.Click on "Edit" button.Key in the Message, and then click on "OK" once done with editing the Kitchen Message. Otherwise, clickon "Cancel" if not editing any Kitchen Message.

Delete Kitchen MessageSelect any Kitchen Message that need to be edited.Click on "Delete" button. A message box will prompt out to confirm your deletion of the Kitchen Message.

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2.14.4. 10.6. Disc / Prmn Remarks Home Click on “POS Settings”Click on “Others” TabClick on “Utilities”Click on "Disc / Prmn Remarks"

This section will pop outwhen "Add" or "Edit" button is clicked.Add Disc / Prmn Remarks

Click on "Add" button.Key in the remark, and then click on "OK" once done with adding new Discount / Promotion Remarks.Otherwise, click on "Cancel" if not adding any Kitchen Message.

Edit Disc / Prmn RemarksSelect any Kitchen Message that need to be edited.Click on "Edit" button.Key in the Message, and then click on "OK" once done with editing the Discount / Promotion Remarks.Otherwise, click on "Cancel" if not editing any Discount / Promotion Remarks.

Delete Disc / Prmn RemarksSelect any Discount / Promotion Remarks that need to be edited.Click on "Delete" button.A message box will prompt out to confirm your deletion of the Discount / Promotion Remarks.

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2.14.4. 10.7. Void Remarks Home Click on “POS Settings”Click on “Others” TabClick on “Utilities”Click on "Void Remarks"


Add Void RemarksClick on "Add" button.Key in the remark, and then click on "OK" once done with adding new Void Remarks.Otherwise, click on "Cancel" if not adding any Kitchen Message.

Edit Void RemarksSelect any Void Remarks that need to be edited.Click on "Edit" button.Key in the Message, and then click on "OK" once done with editing the Void Remarks.Otherwise, click on "Cancel" if not editing any Void Remarks.

Delete Void RemarksSelect any Void Remarks that need to be edited.Click on "Delete" button.A message box will prompt out to confirm your deletion of the Void Remarks.

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2.14.4. 10.8. PLU Sell Time Home Click on “POS Settings”Click on “Others” TabClick on “Utilities”Click on "PLU Sell Time"

PLU Sell Time is to set sell date/day/time for certain PLU.Click on "Prev" or "Next" to view the existing PLU Sell Time records.

FindYou can search for PLU based on PLU Name category ("Name" radio button) or any category

Documents

Raptor Pos Manual