MANIPAL HOSPITALS , GOA

PRESENTED BY

RAJI RAJ

BATCH 1

INTRODUCTION

• Organization study in “Manipal Hospitals” throws light in to

its various departments and its functioning etc

• To get acquainted with various department including human

resource, marketing, systems department etc.

• Departments are also helpful for classification and

distribution of work, which actually leads to effectiveness in

business operations without overlapping of business

activities.

OBJECTIVES

• To get familiarized with the service of the organization

• To aware with the different departments in an organization

and It’s functioning.

• To understand how the key business process are carried out

in organizations.

• To understand how information is used in organization for

decision making at various levels

LIMITATIONS

• Due to the busy working schedules, interactions with most of the company officials were not possible.

• Time limitation.

• Lack of support from certain department due to their work load

INDUSTRY PROFILE

• Medical care is the major function of the hospital organization.

• The function is to provide for the population complete health, the hospital is also a center for the training of health worker (WHO).

• The modern health care sector is divided into many sub-sectors.

• One of the worlds largest and fastest-growing industries consuming over 10 percent of gross domestic product (GDP)

• Hospital “is a charitable institution for the needy, aged, infant,

or young where the civic and injured are given medical care.

• It involves the service of a large number of persons

specialized in different areas.

• It also requires supporting service of paramedical and clerical

persons.

• Today hospitals are concerned with medical treatment

COMPANY PROFILE

MANIPAL HOSPITALS

• It is part of Manipal Group.

• started in 1953

• situated in Donapuala, Goa

• by the late Dr. T.M.A. Pai, a doctor, educationist, banker and

philanthropist.

• He also instituted India’s first private medical college,

Kasturba Medical College in 1955.

• Started as a cancer care Hospital is now a multi-

specialty hospital .

• It is one of the few hospitals in the state to provide

24*7 laboratory, radiology, and pharmacy services

• Focuses on providing comprehensive, curative and

preventive care for patients from all across the globe.

• Cardio thoracic • Cardiology • Chest and Allergy • Clinical Psychology • Dentistry • Dermatology • Dietary Services • ENT head Neck • General Medicine • General Surgery

ASST

MANAGING DIRECTOR

MAINTENANCE DEPT

HUMAN RESOURCE

DEPT

QUALITY ASSURANCE

DEPT

PURCHASE DEPT

SYSTEMS

DEPART.

FINANCE DEPT

MARKETING DEPT

TECHNICAL VP

SENIOR MANAGER

HR

TECHNICAL VP SENIOR

MANAGER

SENIOR MANAGER

FINANCE

GENERAL MANAGER

ASST. MANAGER

EXECUTIVE

MANAGER

EXECUTIVE

ASST. MANAGER

MANAGER

ASST.

ASST. MANAGER

ASST. MANAGE

R

OFFICER

EXECUTIVE

ASST.

SENIOR MANAGE

R

PHARMACY DEPT

MANAGER

ASST. MANAG

ER

• Finance Department• Marketing department• HR Department• Systems Department• Purchase & Store Department• Quality Department• Service Department• Pharmacy Department• Maintenance Department

STRENGTHS

• Greater support & encouragement from the local area.• Collaboration & support from national &

international agencies & other organizations.• Availability of C.T & M.R.I scan devices.• Strong informal communication channel among

hospital departments. • Better coordination among the departments.• Add on program in Corporate and social responsibility • Better care towards patients.

WEAKNESS

• Lack of technological up gradation.• Lack of continues service of employees.• Comparatively lower commitment of the

employees.

• Low return on investment.

OPPORTUNITY

• Scope for upgrading the hospital to international

standards.

• Opportunity for introducing updated technology

• Development of indigenous technology, Mobile

clinic, Medical village.

THREATS

• Competition from the multispecialty hospitals.

• High salaries for the nurses in other countries

• Shortage of experienced nurses.

FINDINGS

• Good reputation in the hospital industry.• Highly qualified and skilled employees• Good critical care service• The number of employees is high.• Employees have high stress at their work.• High labour turnover.• The hospital is trying for NABH accreditation.• Computerization of all departments is effective.

• The hospital has a strong commitment towards the patients and society.

• Proper Auditing • Performance appraisal system in the hospital

is not so efficient.• Induction training program are not organizing

regularly.

SUGGESTIONS

• Reduce the charges for services.

• Increase facilities for training and development for all

employees.

• Suggestions from employees should be obtained for

further improvement of the organization.

• It is advisable for the management to take appropriate

steps to acquire sufficient permanent man power.

• More Medical Camps and Awareness program should be conducted to increase the health awareness of the public.

• Shift timings should be rescheduled as per the

convenience of the staffs

CONCLUSION

• Manipal hospital, a cancer care Hospital is now a multi-specialty

• Hospital that provides emergency, recovery and rehabilitative care to the patients in addition to diagnosis and consultation.

• The hospital is in the process of getting NABH accreditation.

• The study came to the conclusion that the management system prevailing in the hospital is efficient for attaining the goal of the hospital.

THANK YOU