Raj Kumar - Curriculum Vitae

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<p> RAJKUMAR RAJENDRANAvedore Tvaervej 60, Hvidovre 2650, DenmarkMobile : + 4581923531Email : rk2192641@gmail.comSkype : raj467690https://dk.linkedin.com/in/raj-kumar-549bb3a3CAREER OBJECTIVE</p> <p>Strive constantly towards achieving perfection in the field of IT security systems and IT SUPPORT through optimum utilization of my knowledge and strengths.</p> <p>EXPERIENCE SUMMARY</p> <p> Total of 7 years and 6 months of technical experience In which 4.1 years in IT security field and 3.5 years in Helpdesk (technical support) field Hands-on experience in IT security systems like HP Arcsight, IBM QRADAR, Solutionary ActiveGuard, IBM Intrusion prevention system &amp; Symantec Data Loss Prevention Worked as Arcsight ESM analyst, IBM Intrusion Prevention Administrator and Data Loss Prevention Administrator In-depth knowledge of Client support services Ability to identify and resolve complex PC and client application issues Excellent communication and project management skills </p> <p>SKILLS &amp; PROFILE</p> <p>Operating Systems:Windows XP, Windows 7, Redhat LinuxTicketing Tools:Hpsd, SERVICE NOW, HP Service Manager</p> <p>CAREER SNAPSHOTSOrganization:Tata Consultancy Services, IndiaDesignation :IT Analyst/Security Engineer (Nov 2011 to Dec 2015) Professional Experience: The details of the assignments that I have handled are listed below in the reverse chronological order.Project :Cyber Threat Unit (Delta Airlines - US Airlines) - Mar 2015 Dec 2015Tools :IBM QRADAR, Solutionary ActiveGuard, Bluecoat reporter, Symantec Brightmail, HP Arcsight ESM console 6.5.1, IPS -IBM ISS Site Protector Console softwareDescriptionThe Cyber Threat Unitworks in cooperation with Information Technology and the business enterprise-wide to provide Delta Air Lines with an optimal response capability for ever-evolving threats.Responsibilities Providing continued monitoring, investigating, tracking and responding to security incidents which are received through IBM QRADAR &amp; Solutionary ActiveGuard SIEM (ActiveGuard Security and Compliance Portal) Investigating Spam/Phishing emails which are received from users and requesting to perform tasks (Blocking/Categorizing the Malicious Sites)</p> <p>Designation: HELPDESK ENGINEER Target U.S - Client support center (Feb 2011 Nov 2011)</p> <p>DescriptionThe Client Support Center (CSC) 1st level Contact Center managing technical break/fix issues with Desktop / Laptop PCs, hardware peripherals, Software applications, Servers, Networks, Vendor applications, interfaces, Printers, Telephone / Voicemail, Store applications / hardware.</p> <p>Organization:HCL technologies, India.Designation :Subject matter expert and technical support officer (June 2008 Feb 2011)</p> <p> Worked as Senior Technical Support Executive (Resolution Expert), Resolving problems that cannot be resolved by an inbound Agent. Providing Technical Assistance to resolve their internet issues</p> <p>ACADEMIC QUALIFICATION</p> <p>Academic QualificationsUniversity / Board / InstituteMajor Specialization</p> <p>Bachelor of Engineering J.J Engineering College, Trichy, IndiaElectrical and Electronics- (2007) 65%</p> <p>H.S.CCampion A.I. school, Trichy, IndiaBiology (2003) 69%</p> <p>10thCampion A.I. school, Trichy, IndiaOthers (2001) 84%</p> <p>CERTIFICATIONS</p> <p> ITIL V3.0 Foundation &amp; VMware certified associatecloud Chennai, India</p> <p>Hobbies &amp; Interests: Fitness and pencil sketching</p> <p>PERSONAL SNIPPETDate of Birth : 20th June 1986Marital Status / Nationality : Married / IndianLinguistic Abilities : English, Tamil and started to learn Danish Danish Green Card Visa (Work Permit) : G5023555 (RAJKUMAR) </p>