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RAJKUMAR RAJENDRANAvedore Tvaervej 60, Hvidovre 2650, Denmark
Mobile : + 4581923531
Email : [email protected]
Skype : raj467690
https://dk.linkedin.com/in/raj-kumar-549bb3a3
CAREER OBJECTIVE
Strive constantly towards achieving perfection in the field of IT security systems and IT SUPPORT through optimum utilization of my knowledge and strengths.
EXPERIENCE SUMMARY
ð Total of 7 years and 6 months of technical experience
ð In which 4.1 years in IT security field and 3.5 years in Helpdesk (technical support) field
ð Hands-on experience in IT security systems like HP Arcsight, IBM QRADAR, Solutionary ActiveGuard, IBM Intrusion prevention system & Symantec Data Loss Prevention
ð Worked as Arcsight ESM analyst, IBM Intrusion Prevention Administrator and Data Loss Prevention Administrator
ð In-depth knowledge of Risk assessment, Security audits, Proactive IT Monitoring, Networking, WAN optimization, VMware, Switching, Routing, TCP/IP stack, Linux, Windows OS, Microsoft SharePoint, Microsoft Office, SAP ERP and Client support services
ð Ability to identify threats and resolve complex PC, Client application issues
ð Excellent communication, presentation, technical documentation and project management skills
SKILLS & PROFILE
Operating Systems : Windows XP, Windows 7, Redhat Linux Ticketing Tools : Hpsd, SERVICE NOW, HP Service Manager, Remedy
CAREER SNAPSHOTS
Organization: Tata Consultancy Services, India
Designation : IT Analyst/Security Engineer (Nov 2011 to Dec 2015)
Professional Experience: The details of the assignments that I have handled are listed below in the reverse chronological order.
Project : Cyber Threat Unit (Delta Airlines - US Airlines) - Mar 2015 – Dec 2015
Tools : IBM QRADAR, Solutionary ActiveGuard, Bluecoat reporter, Symantec Brightmail, HP Arcsight ESM console 6.5.1, IPS -IBM ISS Site Protector, Symantec Data Loss Prevention.
DescriptionThe Cyber Threat Unit works in cooperation with Information Technology and the business enterprise-wide to provide Delta Air Lines with an optimal response capability for ever-evolving threats.
Responsibilities Providing continued monitoring, investigating, tracking and responding to security incidents which
are received through IBM QRADAR & Solutionary ActiveGuard SIEM (ActiveGuard Security and Compliance Portal)
Investigating Spam/Phishing emails which are received from users and requesting to perform tasks (Blocking/Categorizing the Malicious Sites)
Designation: HELPDESK ENGINEER – Target U.S - Client support center (Feb 2011 – Nov 2011)
Description
The Client Support Center (CSC) 1st level Contact Center managing technical break/fix issues with Desktop / Laptop PCs, hardware peripherals, Software applications, Servers, Networks, Vendor applications, interfaces, Printers, Telephone / Voicemail, Store applications / hardware.
Organization: HCL technologies, India.
Designation : Subject matter expert and technical support officer (June 2008 – Feb 2011)
Worked as Senior Technical Support Executive (Resolution Expert), resolving problems that cannot be resolved by an inbound Agent. Providing Technical Assistance to resolve their internet issues
ACADEMIC QUALIFICATION
Academic Qualifications University / Board / Institute Major Specialization
Bachelor of Engineering J.J Engineering College, Trichy, India Electrical and Electronics- (2007) 65%
H.S.C Campion A.I. school, Trichy, India Biology (2003) 69%
10th Campion A.I. school, Trichy, India Others (2001) 84%
CERTIFICATIONS
v ITIL V3.0 Foundation & VMware certified associate cloud – Chennai, India
Hobbies & Interests: Fitness and pencil sketching
PERSONAL SNIPPET
Date of Birth : 20th June 1986
Marital Status / Nationality : Married / Indian
Linguistic Abilities : English, Tamil and started to learn Danish
Danish Green Card Visa (Work Permit) : G5023555
(RAJKUMAR R )