Rail Business Awards 2015 shortlist - Railway · PDF fileWeb: . 4 s Meet our sponsors ... Enlighten, offer dynamic safety man-agement investigation, monitoring and reporting

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The Institution of Railway Operators

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Online learning for railway professionals

Introduction

Over the past 18 years the Rail Business Awards have become an unmissable high-light of the rail industry calendar celebrat-ing a wide range of innovations initiatives and projects

Founded in 1997 by Woodhouse Com-munications as the first national business awards for the UK rail sector the Rail Busi-ness Awards have now become part of the Railway Gazette Group at DVV Media UK Ltd Our industry-leading titles have been closely involved with RBA as media partners for several years and we see some natural synergies with Rail Business Intelligence as the leading newsletter for senior executives in the UK rail sector

This yearrsquos awards retain a strong fo-cus on the lsquofront linersquo of rail operations including Safety and Security Customer Service and Digital amp Social Media as well as Rail Freight Train Operator Engineer-ing Rolling Stock Stations and Innovation Once again there is an emphasis on the lsquopeoplersquo side of the industry with keenly- contested categories for Young Profes-sional Rail Engineer of the Future and Industry Leader as well as the corporate awards for Training amp Development and

Women In Rail And then of course the final supreme award for Rail Business of the Year

This preview lists all the entries for each of the categories along with details of our sponsors The shortlisted entries and winners will be announced on the night and summarised in our review supple-ment As always I have been impressed by the depth and breadth of the entries Although each award can only have one winner it is right that we should acknowl-edge all of the companies and individuals who have great stories to tell

And while these awards look back to celebrate what has been achieved in the past 12 months I hope they will also pro-vide an inspiration for our industry to face the challenges that lie ahead There will always be opportunities to innovate and I have no doubt that there will be countless examples of excellence for the Rail Busi-ness Awards to celebrate in the years to come

Chris Jackson Editor-in-Chief Railway Gazette Group

All change no change

The awareness of the RBF throughout the rail industry is at a modern-day high thanks to the hard work of the good people who make time to support the charity Their fundraising enables us to maintain the level of help we provide to more than 600 people every year

RBF has big ambitions The level of fund raising achieved over the past year or two gave us the confidence to launch during 2015 one of the biggest positive changes for decades mdash a package of new adviso-ry services to complement our financial grant regime

We have developed the new services to provide a structure that has the potential to tackle the cause of a personrsquos problems while still providing financial grants to those who need them

Itrsquos a success story but there is no com-placency in the RBF Everything the chari-ty does needs financial support Every day RBF needs pound1500 just to keep things run-ning On top of that to maintain our new services we need an additional pound160000 a year Not a huge sum for big businesses but itrsquos a big ask for RBF and one that we will be unable to meet without the indus-tryrsquos support

Yes some railway workers can earn good money but there is still significant need for RBF help Other industries and professions have supported their own charities for years They welcome the opportunity to help those in need with-in their respective lsquofamiliesrsquo Surely the rail industry is no different from say the auto motive or construction sectors

So as a supporter and chairman of the RBF I make no apology in making a similar plea to that which we made at last yearrsquos Rail Business Awards The railway and its supply chain employ some 212000 peo-ple What a world of difference it would make if just 10 of that number gave just pound1 a week through payroll giving

Please help us to help others by mak-ing a donation tonight and by encourag-ing your people to support the RBF mdash either through fund raising or through volunteering

The need is real

Make a difference

Give generously tonight

Tim ShovellerChairman RBF

Positive change but the jobrsquos not done

wwwfacebookcomrailwaybenefitfundRBF1858

Blog wwwrailwaybenefitfundblogcomWeb wwwrailwaybenefitfundorg

Meet our sponsors

NORTH STAR | CUSTOMER INFORMATION amp SERVICE EXCELLENCENorth Star has decades of experience in operations and customer service in the transport industry across rail aviation and roads Our services range from niche specialist consultancy to hands-on deliv-ery of solutions

We specialise in operations concept through to implementation service im-provement and disruption management with the customer experience in mind

North Star helps clients to achieve maxi-mum levels of customer service retaining and growing their customer base

We have supported many blue chip transport organisations including Sie-mens Hitachi Serco Balfour Beatty Vinci easyJet First Group and SNC-Lavalin

North Star is a sponsor of the RBA Customer Information and Service Ex-cellence award a category offered to

recognise and reward organisations that can demonstrate excellence in the pro-vision of information at those moments of truth providing excellent customer service

RICARDO RAIL | ENGINEERING BUSINESS EXCELLENCESince last yearrsquos ceremony our lead spon-sor has undergone a change of name

In July 2015 the rail division of Lloydrsquos Register was acquired by Ricardo with all staff and services transferring across to form the centrepiece of a new global con-sultancy Ricardo Rail

Yet despite the new name a strong sense of continuity remains in place

lsquoAs Lloydrsquos Register Rail for example we were recognised for our assurance capa-bilities as well as our technical expertise of complex and critical technologiesrsquo says Martin Giles Managing Director of Ricar-do Rail in the UK

lsquoAs Ricardo Rail these capabilities re-main central to our portfolio For ex-ample we continue to perform impor-

tant assurance roles on projects like Crossrail Thameslink and the Wales and Western Programme Our intention is to grow this area for many years to come including the launch of a stand-alone assurance management entity Ricardo Certification

lsquoBut to those traditional strengths we now offer access to the ideas and products that Ricardo has brought to fields such as high-performance vehicles mass-transit and clean energy generation over many years

lsquoThe important thing is Ricardo under-stood our vision for a truly world-class rail businessrsquo says Martin lsquoThey shared our values around quality and innovation and for providing clients with clear trusted independent advice But they also have a

wealth of expertise of their own to offer the rail industry such as in powertrain and driveline technologies So we are looking forward to bringing across fresh ideas and innovations to our sectorrsquo

One of the first decisions taken fol-lowing the transfer was to continue as lead sponsor for this yearrsquos Rail Business Awards lsquoWe had no hesitationrsquo says Mar-tin lsquoYou only have to look around the room on the night and see who is present Of all the events in the industry calendar it is undoubtedly the highlightrsquo

IDEAGEN | SAFETY amp SECURITY EXCELLENCEIdeagen is delighted to continue our sup-port of the UK Rail Business Awards by sponsoring the Safety amp Security Excel-lence category Following Gaelrsquos acquisi-tion by Ideagen our combined focus is committed to supporting the rail industry and the safety standards that underpin its everyday operations We see this award as being aligned to the vision that we and our customers in the industry share mdash making the UK rail sector a safer place

We provide award-winning Governance Risk amp Compliance software to UK rail op-erators that deliver control and visibility to the emerging risks to their business in safety and incident management Our GRC products are used in highly regulated in-dustries and help our clients to successfully manage quality safety risk and compliance

Our flagship applications Q-Pulse and

Enlighten offer dynamic safety man-agement investigation monitoring and reporting Safety incidents can be cap-tured in real time via mobile devices and processed seamlessly so that the right incidents are investigated by the correct people at the right time These events can then be geographically tagged with relat-ed pictures and documents and routinely alerted to those who need to know

Enlighten our enterprise software solu-tion provides the technology for the first line of defence around operational uncer-tainty This supports the rail industry in proactively monitoring risk and reporting on incidents and close calls mdash increasing business intelligence to enable better risk prediction and mitigation

Ideagen is committed to providing prac-tical solutions to the UK rail industry that

encourage the positive and robust man-agement of safety Our products offer flexibility and efficiency mdash eliminating du-plication saving time and increasing the accuracy of data for reporting We believe in supporting the rail industry in how it manages and gathers safety data to help make informed decisions These changes represent a step change in the way com-panies can collect and manage critical safety data for investigations

We believe in establishing long-term re-lationships with our customers and have a proven track record gained from work-ing with a number of the worldrsquos largest transportation organisations

Meet our sponsors

SNC-LAVALIN RAIL amp TRANSIT | RAIL BUSINESS OF THE YEARFounded in 1911 SNC-Lavalin is one of the leading engineering and construction groups in the world and a major player in the ownership of infrastructure

In 2011 SNC-Lavalin acquired inter-national rail consultancy Interfleet with specialists working on rolling stock infra-structure rail control systems and strate-gic transport advisory services Interfleet was rebranded to its parent company name SNC-Lavalin from January 1 2016

The past 15 years have seen Interfleet sponsor the coveted lsquoRail Business of the Yearrsquo category at the Rail Business Awards And the company is proud to continue

this tradition for this yearrsquos event under its new name Interfleet is now known as SNC-Lavalin Rail amp Transit in the UK

Michael Grace UK Regional Director for SNC-Lavalin Rail amp Transit says lsquowe are look-ing forward to celebrating our new identity at the Rail Business Awards along with the continued success of our customers Our name has changed but fundamentally our people havenrsquot The fresh structure has united over 1000 rail experts across the globe including the former Interfleet team

lsquoWith record levels of investment planned now is an exciting time to be part of the rail industry In the UK recent pro-

jects have included operations and main-tenance support for asset owners and op-erators plus franchise support for clients such as the Caledonian Sleeper franchise FirstGroup and MTR-Crossrail as well as key advisory support on major projects like HS2 and Crossrail2rsquowwwsnclavalin-railandtransitcomwwwsnclavalincom

VTG RAIL UK | RAILFREIGHT EXCELLENCEVTG Rail UK is delighted to sponsor the Rail Business Awardsrsquo Railfreight Excel-lence category for the eighth time

As the rail industryrsquos only fully private sector it is wholly appropriate that we associate rail freight with business excel-lence which abounds in rail freight

The movement of goods by rail is one of the most environmentally friendly modes of transport Now figures show clearly the contribution the sector makes to the UKrsquos economy mdash and that it is growing in both value and importance

Recent research by the Rail Delivery Group suggests that rail freight contrib-utes some pound1middot6bn to Britainrsquos economy every year RDG also reports that there has been a 30 rise in the movement of containers by rail since 2006 and that Britainrsquos privately-owned rail freight op-erators transport goods worth pound30bn each year That includes half of the fuel

used to generate electricity and items ranging from supermarket groceries to luxury cars

This growth has been made possible through the investments made by freight operators ports the infrastructure own-er other customers and rolling stock pro-viders such as ourselves

VTG Rail UK is working hard to main-tain our position as market leader in the hire and maintenance of freight wagons

Our award -winning container flat wag-on the Ecofret which carries more con-tainers per train than traditional wagons is playing a growing part in the expansion of the intermodal market

Meanwhile our new state-of-the-art aluminium cement wagons significantly lighter than previous generation wagons mean fewer trains are needed to move the same volume of product

A booming construction sector means

the demand for our aggregate wagons is such that we are investing in significant numbers of new hoppers and boxes

VTG continues to research and develop our technology to make sure our custom-ers always get the best solution possible for their business

We have seen a wide range of entries for this prestigious award and recognised excellence in a host of railfreight industry projects in every year of our involvement with the RBA

Awards are the icing on the cake of a successful initiative or project and as award-winners ourselves we fully appre-ciate the value of that winning feeling

We wish every entrant well

BOMBARDIER | TRAIN OPERATOR OF THE YEARBombardier Transportation provides a range of rail engineering vehicle manu-facture maintenance support rail control solutions and turnkey project manage-ment expertise The company has built or has on order around 60 of the UKrsquos modern-era rolling stock and maintains around a third of the UK fleet With its rail engineering and aluminium car body manufacture in Derby Bombardier is to-day the only company that both designs and manufactures trains in the UK

Bombardier supports train operators throughout the UK with its comprehen-sive range of fleet maintenance servic-es technical and materials support and vehicle upgrade solutions Maintenance

crews throughout the country support train operators 247 to ensure excel-lent reliability and availability for their fleets Bombardier also provides heavy maintenance services that add value and extend the life of rolling stock as-sets in the UK

Leading the light rail sector the Bom-bardier Flexity family encompasses the industryrsquos most complete portfolio of tram and light rail solutions Bombar-dier has supplied vehicles for Blackpool Manchester Nottingham and Croydon as well as and state-of-the-art driverless light metro trains for the Docklands Light Railway which played a key role in the London 2012 Olympic Games

With more than 50 yearsrsquo experience in providing the latest signalling technol-ogy to the UK rail network Bombardierrsquos rail control solutions business manufac-tures a range of railway signalling prod-ucts for the UK and the global market with a portfolio including EBI Track train detection systems and associated test tools EBI Light signals European Rail Traffic Management System products and EBI Gate level crossings including the latest Enhanced User Worked Crossings technology

Meet our sponsors

KBH | TECHNOLOGICAL INNOVATIONKBH On-Train Media is pleased to sponsor the Technological Innovation category in the 2016 Rail Business Awards

Founded in 1998 KBH is the sole pro-vider of on-train media space in almost all short and middle distance train services serving London The companyrsquos main advertising format is printed in-carriage posters known as Traincards KBH now sells approximately 65000 Traincard spaces in 6500 carriages across fourteen TOCs on an overall network running from Liverpool to Exeter The business is con-centrated in the affluent South East and covers the heart of London More than

70 of the UKrsquos rail-travelling consumers are exposed to KBH Traincards

KBH also sells other lsquospecial displayrsquo media within the train produces the Traincards for advertisers and installs advertising frames onto the train for its TOC partners In addition it manages the production and posting of TOC passenger communication material including safety information maps and TOC marketing campaigns

KBH is now selling WiFi advertising on behalf of a number of TOCs as KBH Digi-tal KBH Digital works with TOCs to cre-ate WiFi content to engage passengers

selling both static and video advertising as part of the overall WiFi experience KBH believes that on-train WiFi is a tech-nological innovation which will provide significant benefits for passengers TOCs and advertisers delivering value to all parties

ELECTRO-MOTIVE DIESEL | RAIL ENGINEER OF THE FUTUREFor the fifth consecutive year Electro-Motive Diesel is proud to sponsor the Rail Engineer of the Future category at the Rail Business Awards This award honours the engineer making the most valuable con-tribution through mechanical or electrical engineering projects within the rail engi-neering sector

Scott Garman Sales Director for Elec-tro-Motive says that lsquoas an organisation EMD is particularly focused on develop-ing engineers and we are therefore de-lighted to continue to sponsor this award EMD is very happy to be associated with the prestigious Rail Business Awards and to be able to recognise and support an outstanding engineer in further progress-ing his or her career in the fieldrsquo

Founded in 1922 Electro-Motive Diesel Inc is an original equipment

manu facturer of diesel-electric loco-motives Headquartered at La Grange Illinois EMD designs manufactures and sells diesel-electric locomotives and en-gines for all commercial railroad applica-tions Since August 2010 EMD has been owned by Progress Rail Services Corpora-tion a wholly owned subsidiary of Cater-pillar Inc

EMD is the only diesel-electric loco-motive manufacturer to have produced more than 74000 engines and it has the largest installed base globally with deliveries to more than 75 countries In addition to its locomotive manufacturing activities EMD has an extensive after-market business offering replacement parts maintenance solutions and a range of value-added services

Electro-Motive Diesel Limited provides

all post-delivery servicing activity for all diesel-electric locomotives manufac-tured by its parent company operating in the UK and Europe

EMDL is proud to engage in life-long relationships with customers providing quality products and a complete line of value-added services to enhance the performance of its products Services provided include locomotive commis-sioning locomotive modification ad-ministration of warranty full contract maintenance retrofit initiatives rehabili-tation aftermarket supply of spare parts including warehouse and distribution maintenance kits technical support and training

INSTITUTION OF RAILWAY OPERATORS | YOUNG PROFESSIONAL OF THE YEARThe Institution of Railway Operators is delighted to sponsor the Rail Business Awards Young Professional of the Year

The IRO mission is lsquoto advance and promote the safe reliable and efficient operation of the railways by improving the technical and general skills knowl-edge and competence of those engaged in the operation of the railwaysrsquo

To achieve this mission the IRO of-fers a mix of professional networking opportunities and a broad spectrum of learning and development programmes including the Railway Operations Man-agement qualifications Continuous Professional Development schemes Professional Operators Development and interactive online learning with IRO Learn

In conjunction with Glasgow Caledo-nian University the IRO also offers a distance learning professional develop-ment programme relating to Railway Op-erations Management structured over three levels Certificate Diploma and Degree This programme offers railway operators of all types and at all levels throughout the industry the opportunity to develop their operational knowledge and potentially boost their careers

Bespoke courses can also be created to fit an organisationrsquos operational needs Our programmes lift the student out of their individual role and show them the bigger picture helping to broaden their operational understanding and opening them up to a host of career boosting networking opportunities career guid-

ance and best practice eventsThe IRO is seen as the organisation

of choice for those wishing to enhance both their professionalism and their ca-reersOur membership is open to anyone work-ing in or associated with any part of the railway industry worldwide For full details of how to become a member of the IRO its benefits and all of its courses and events can be found on our website wwwrailwayoperatorscouk

Meet our sponsors

WABTEC | ROLLING STOCK EXCELLENCEThe Wabtec Group is one of the UKrsquos leading railway engineering companies undertak-ing the maintenance overhaul refurbish-ment life extension and repair of railway rolling stock and associated components

We are unique within the UK rail industry in the breadth and depth of services that we are able to offer our customers This range of services is supported by a versa-tile skilled workforce fully conversant with the overhaul and repair of railway rolling stock and associated components

Through the combined resources of Wabtec Rail Limited Wabtec Rail Scotland Brush Traction and LH we are able to pro-vide rolling stock owners passenger train and freight operators a range of services that cover all aspects of railway rolling stock maintenance overhaul and refurbishment These include the refurbishment of pas-senger rolling stock re-powering of locomo-

tives supply of new traction systems manu-facture and overhaul of train doors and air conditioning systems In addition we are able to offer a full train maintenance service including the overhaul of diesel power packs and cooler groups air brake equipment wheelsets bogies dampers buffers diesel engines traction motors and alternators

We also provide a total range of off-site services at our customersrsquo own facilities which can be located anywhere in the UK

All of our products and services are sup-ported by our in-house engineering team By combining the engineering resources of the group we are able to provide custom-ers with a complete design service encom-passing passenger stock interior design new traction and control systems loco-motive diesel engine re-powering retro-fit air conditioning system design and re- engineered rolling stock door systems

Established for over 125 years Brecknell Willis amp Brecknell Willis Composites are now part of the Wabtec portfolio offering a wider range of products and services

Brecknell Willis is a world leader in railway electrification systems designing manufacturing installing and commis-sioning both conductor rail and overhead systems It also designs and manufactures pantographs and pick-up shoes

Brecknell Willis Composites offers a full pattern manufacturing service in-house It provides prototyping and manufacturing for a diverse range of applications includ-ing marine simulation communication transport and much more

RAILNEWS | CORPORATE COMMUNICATIONS EXCELLENCERailnews is the industryrsquos only newspaper The monthly print edition available on sub-scription covers a wide range of industry topics from key business developments to human interest stories about railway people

The wide appeal of Railnews is indicated by the heavy demand for space in its reader feedback lsquoPlatformrsquo pages Each issue also in-

cludes a Guest Opinion from someone who is prominent in the railway ranging from chief executives of transport groups to union leaders plus at least one feature which dis-cusses a particular subject at greater length

Railnews circulates right across the indus-try and is essential reading for the staff of Network Rail train operators and many relat-

ed organisations from boardroom to track-side The print edition is supported by a busy and topical website wwwrailnewscouk where the flow of breaking news and reader feedback continues throughout each month

ANGEL TRAINS | WOMEN IN RAILAngel Trains is wholly committed to sup-porting the diversification of the rail in-dustryrsquos workforce As such it is a proud sponsor of the Women in Rail group which was founded in 2013 by Adeline Ginn General Counsel at Angel Trains with the support of CEO Malcolm Brown to provide networking opportunities and support for all women in the rail industry and promote rail as an attractive career choice for young people

Angel Trains is one of the UKrsquos leading

train leasing specialists leasing rolling stock to all 21 franchised operators and open access operators in the UK

Angel Trains is passionate about financ-ing and delivering high quality modern assets to its customers and is committed to working with the government the Rail Delivery Group and other stakeholders to provide innovative funding solutions to modernise and improve the UKrsquos train fleet

Angel Trains has invested pound3middot7bn in

new rolling stock and refurbishment pro-grammes since 1994 and is the second largest private investor in the industry af-ter Network Rail

Angel Trains employs more than 110 professional technical and support staff at its headquarters in Victoria London and its second office in Derby

INSTITUTION OF MECHANICAL ENGINEERSThe Institution of Mechanical Engineers is one of the fastest growing professional engineering institutions Headquartered in London but with operations around the world the Institution has over 111000 members in more than 140 countries work-ing at the heart of the most important and dynamic industries

The Railway Division of the Institution of Mechanical Engineers is one of eight en-

gineering divisions of the Institution and was formed in 1969 by the amalgamation of the former Institution of Locomotive Engineers into the IMechE

The Railway Division incorporates seven centres located in key geographical areas of the United Kingdom Each centre organises its own activities and programme of events

The Division consists of IMechE Members of all grades professionally involved or inter-

ested in the science and practice of railway engineering Its scope covers research de-sign development procurement manufac-ture operation maintenance and disposal of traction rolling stock fixed equipment and their components within rail rapid tran-sit and all forms of guided surface transport

Meet our sponsors

WOODHOUSE COMMUNICATIONSThe Rail Business Awards was created in 1997 and was run by Woodhouse Com-munications for many years However ownership of the Rail Business Awards was transferred in summer 2015 from Woodhouse Communications to DVV Me-dia UK owners of RBArsquos media partner Railway Gazette Group

Partner Paul Lawson says lsquoI am proud that WHC built the RBA into one of the rail industryrsquos top events attracting major spon-sors and over 800 guests to the Awards din-ner every year RBA was the railwayrsquos first national awards to recognise and reward business success and is now its longest running business awards programme

lsquoWe feel the RBA has an even brighter future under new ownership I welcome the change itrsquos a huge boost for the awards which should go from strength to strength Importantly for us the changes give us the chance to focus on the servic-es our clients wantrsquo

Woodhouse Communications providesbull copy writing for news releases web-

sites brochures newsletters etcbull publications production from brief copy

writing design and print to deliverybull social media activity bull awards entriesbull eventsbull marketing support

Sister company Woodhouse Creative of-fers graphic design services and creative visual communications to clients It creates complete corporate identities and logos corporate literature such as brochures magazines newsletters leaflets and other marketing and sales material bespoke websites of all sizes including content management system and e-commerce ad-verts event graphics and collateral

lsquoSo donrsquot be shy Get in touch and letrsquos talk about what we can do to boost your businessrsquo

PASSENGER TRANSPORTEvery fortnight Passenger Transport brings you unrivalled coverage of the pubic transport sector Frequent and dependable just like all the best bus

rail and tram services A regular depar-ture on the route to news comment and analysis mdash a vital link for profes-sionals and decision-makers

RAILWAY GAZETTE GROUP Part of the international transport amp logistics publisher DVV Media Group Railway Gazette is the leading print and online publisher for the worldrsquos railway and public transport industries

Our extensive portfolio includesRailway Gazette International Our monthly flagship is the business magazine for lsquopeople who run railwaysrsquo Bringing together the latest news with analytical and technical features sharing best practice around the globe it is read by train operators infrastructure authorities government agencies suppliers and consultants in more than 140 countriesRail Business IntelligencePublished 24 times a year in both

print and digital editions this incisive newsletter is a vital business tool for everyone involved in the UK rail industry Tracking every twist and turn RBI reports on political commercial and operational developments in a way unmatched by any other specialist rail publication Metro Report International Published quarterly this dedicated magazine provides unrivalled coverage of the urban rail sector which is becoming increasingly significant in the light of global urbanisation MRI provides a synopsis of the latest news with features on operational and technical developments in many different cities around the world

Railway DirectoryThis annual book is the most comprehensive source of information about the world wide rail industry with listings for more than 5thinsp000 railway and metro operators government authorities associations and suppliers and entries for around 22thinsp000 senior executives Also available online in a regularly-updated format at wwwrailwaydirectorynetwwwrailwaygazettecom With more than 150000 unique users and around 700000 page views per month our group web portal has become widely recognised as the essential source of rail-related news and information online This is supported by an extensive and growing presence on social media

RailBusinessINTELLIGENCE

wwwrailwaygazettecom

WHAT GIVES YOU THE BUSINESS EDGE ESSENTIAL INFORMATION FOR THE WORLDrsquoS RAILWAY INDUSTRY

The Railway Gazette family of publications provides the most

comprehensive source of business information for the worldrsquos railways mdash

print digital and onlinewwwrailwaygazettecom Rail Business Intelligence July 23 20151

Rail BusinessINTELLIGENCE

+ NRs work bank for the final three years of Control Period 5 has been established under ORRrsquos Civils Adjustment Mechanism (RBI489 p1) However accurate costing remains an issue

+ NR has awarded Hitachi Rail Europe the contract to supply a Traffic Management System for the Thameslink core This includes options to supply TMS for the LNEEast Midlands and Southeastern areas (RBI484 p1)

+ According to industry insiders all three bidders for the replacement TransPennine Express franchise are proposing to acquire bi-mode rolling stock following confirmation from DfT that electrification between Manchester and Leeds is to be lsquopausedrsquo (RBI489 p1) The ITTs for both TPE and Northern required bidders to assume that wiring would not be completed during the new franchises

+ First Great Western may seek to have its eight Class 3873s delivered with battery power as successfully tested under the Independently-Powered EMU project This would enable them to operate from Reading to Bedwyn and Gatwick Airport releasing more Class 165 and 166 DMUs to replace Class 1501s and 153s which could be cascaded to other TOCs

+ Industry insiders confirm that the proposed Thameslink time-table for December 2018 based on 24 trainsh through the central core would generate major con-flicts with Southeastern Southern EMT and Virgin Trains East Coast DfT insists that Thameslink must take precedence over VTECrsquos own standard-interval IEP timetable while slower long-distance timings at EMT could undo much of the recent work to cut journey times on the Midland Main Line

POINTERS

No 490 July 23 2015

IN THIS ISSUEORR gets more benchmarking 2 PPM drops in Period 3 3 London Bridge hits satisfaction 4 City Page 5 Govia Thameslink in breach 6Analysis open access 7People in the News 8Conference Diary 8

Treasury takes charge of Network RailPublication of the Red Book as part of the Budget on July 8 revealed that the Transport Sec-retaryrsquos statement on June 25 (RBI489 p1) was only the first stage of the governmentrsquos response to the crisis at Network Rail trig-gered by the Great Western Route Modernisation programme running late and over budget In the Red Book which RBI understands was not seen by DfT before its release the Treasury lays out the basis of what is potentially the biggest restructuring of the industry since privatisation

Central to these proposals is the appointment of HS1 Ltd CEO Nicola Shaw to advise the govern-ment on how it should approach the lsquolonger-term future shape and financing of Network Railrsquo RBI notes that in 2001 Shaw was seconded from Bechtel to the Stra-tegic Rail Authority where she was part of the group assembled to work up proposals for the company

limited by guarantee which would bring Railtrack out of administra-tion as Network Rail

Subsequently in 2003 Shaw became Chief Operating Officer at SRA According to the Treasury she will work with newly-appointed NR Chairman Sir Peter Hendy and will report her conclusions before the 2016 Budget

Also announced through the Red Book was a return to the policy of NR devolving responsibil-ity to its routes Developed under the previous NR Chief Executive

David Higgins devolution saw the creation of the lsquodeep alliancersquo with South West Trains which has now been terminated (p6)

Following the appointment of Mark Carne to succeed Higgins NR sought to return power to the centre through a new matrix struc-ture Now according to the Red Book lsquothe government has asked Sir Peter Hendy and Mark Carne to continue with the work started in Network Rail to devolve more power to route managers closer to

New property bodyA new approach to station redevelop-ment and commercial land sales on the rail network also formed part of the rail reform measures contained in the Budget Building on the experi-ence of regenerating land around London Kingrsquos Cross and Stratford the government is to establish a lsquodedicat-ed bodyrsquo which will focus on pursuing opportunities to realise value from public land and property assets

According to the Treasuryrsquos Red Book the aim of the new body will be to maximise the benefit to local com-munities while reducing the burden of public debt Currently Network Railrsquos earnings from property come under the lsquoother single till incomersquo category in ORR funding determinations

For the current Control Period 5 ORR assumed NRrsquos income from property rental and sales would be around pound1∙5bn Sales represent pound100m of this total

Controversy surrounds ECML open accessMajor differences emerged at the hearing held by ORR to consider applications for Long-Distance High-Speed paths on the East Coast Main Line from 2018 In competition with incumbent fran-chisee Virgin Trains East Coast Alliance Rail and FirstGroup are seeking paths for open-access ser-vices between London and Edin-burgh (RBI487 p1)

Including ORR 15 organisa-tions were represented at the hear-ing on June 12 Of the 67 attend-ees 23 were from ORR and DfT

Embarrassingly the report commissioned by ORR from CH2M Hill to assess aspirations for ECML track access was found to contain multiple errors and was withdrawn on the eve of the hearing fol-lowing what ORR terms lsquoa lot of commentsrsquo from two applicants and DfT The most serious error

was the use of the wrong VTEC timetable which resulted in the Net Present Value being understated by pound272m

Concern was also expressed about the quality of the related per-formance modelling In his follow- up letter ORR Director Economic Regulation John Larkinson who chaired the hearing said that lsquoimportant themesrsquo which had emerged included the transparency of the process quality assurance of the analysis and specific refine-ments to the report methodology

Larkinson also acknowledged criticism of ORR itself and in particular what has been claimed to be preferential treatment to facilitate FirstGrouprsquos last-minute application This centred on the sharing of indicative timetables where ORRrsquos version of events was hotly disputed (p7)

According to Larkinson ORR is lsquoreflecting on what further engage-ment and review is needed to address these points which we will build into our project planrsquo An lsquoissues logrsquo is being compiled with ORRrsquos response to each issue and any action taken

In addition CH2M Hill will issue a draft revised report once ORR is satisfied that lsquoall the rel-evant concerns have been dealt withrsquo ORR concedes that further discussion will be needed with the applicants and DfT lsquoas a minimumrsquo on the revised report

On performance modelling Larkinson notes that there were lsquoradically different viewsrsquo VTEC insisted that detailed performance modelling should be undertaken before approval of any access rights The two open-access oper-

Continued on page 2

Continued on page 7

wwwmetro-reportcom March 2015

TRAMS | LIGHT RAIL | METROS | COMMUTER RAIL

CHINAMetro openingsThree more cities join the metro clubPAGE 16

EXPANSIONPerthA city with ambitions to expand heavy and light railPAGE 30

METRO CARSMarket ReviewChina continues to dominate orders in 2014PAGE 40

RS_Anz_Railway_Gazette_2015_V03indd 1 070915 1215

NORTH AMERICAAll Aboard FloridaPrivately-funded Orlando ndash Miami inter-city service prepares to launchPAGE 31

REGIONAL RAILWAYSPhilippines PPPA multi-billion pesos PPP programme aims to rehabilitate Luzonrsquos railwaysPAGE 56

IN FOCUSIdeas overflow in IndiaA series of reports is seeking to deliver viable reforms for Indian RailwaysPAGE 68

wwwrailwaygazettecom October 2015

Institution of Railway Operators | Young Professional

Institution of Railway Operators Young Professional of the Year

ASHLEY BRAY CUSTOMER SERVICES TRAINING MANAGER GREAT WESTERN RAILWAYAs Customer Services Training Manager 33-year-old Ashley is responsible for training programmes that impact all 6500 staff within Great Western Railway His passion for great customer service has been central to his progression has inspired those around him and has ultimately resulted in sector-leading chang-es to GWRrsquos customer experience

JOHN BATTY DEPOT ENGINEERING MANAGEMENT TECHNICIAN GREAT WESTERN RAILWAYAt just 26 John has already developed a new First Group stand-ard using GWRrsquos best practice principles to improve safety re-duce costs and improve the efficiency of the depot Not content with this John has now started on a new project to set up a benchmarking system to improve the performance of the fleet

MARK GARDNER DRIVER TEAM MANAGER NORTHERN RAILMark has brought a fresh injection of enthusiasm and maturity beyond his years in what can be a challenging environment to work in He has gained a huge amount of respect as a Driver Team Manager at Northern He encourages and influences on a daily basis to make improvements to the business benefitting customers and teams alike

DAN HOLDER SENIOR PROJECT ENGINEER NETWORK RAILDan heads the largest engineering team in Infrastructure Projectsrsquo Signalling South Division Dan leads from the front using his en-ergy and experience to motivate and mentor his team His solu-tion-based approach to achieving delivery has been central to the success of the Anglia programme

CRAIG NICOLSON PROCUREMENT BID MANAGER BOMBARDIER TRANSPORTATIONCraig Nicolson is Procurement Bid Manager for Bombardier Transportation in Derby An enthusiastic hard-working individ-ual Craig has played a big part in the success of both Bombar-dierrsquos new Aventra platform and the Crossrail project making an invaluable personal contribution whilst driving others forward

CHRIS PARKER UK HEAD OF SALES amp ROLLING STOCK BOMBARDIER TRANSPORTATIONChris is a customer-focused sales leader with significant experi-ence in the closure of high-value contracts In his relatively short career he has agreed orders worth over pound500m for the supply of rolling stock into the UK rail industry Chris is a Chartered Engineer and mentors other young engineers as they begin their careers

STEPHEN PELL DYNAMICS GAUGING AND TESTING TEAM LEADER SNC-LAVALIN

Stephen Pell is the Dynamics Gauging and Testing Team Leader for SNC-Lavalin Rail amp Tran-sit (formerly Inter-fleet) Stephen was promoted to his

current role in July 2015 at the age of 28 after showing exceptional promise as a Vehicle Structures Engineer He joined the Interfleet graduate scheme in 2009 and rapidly progressed through placements around the company

RICHARD SAYELL PROJECT MANAGER FOR IP SIGNALLING NETWORK RAIL

Richard has a vast amount of experi-ence far beyond his years includ-ing working on a number of high profile projects such as the award

winning East Sussex Coast Resignalling scheme He constantly looks to improve and challenge himself taking on fur-ther responsibility outside his comfort zone and acting as a champion for the newly briefed Engineering Require-ments scheme

GARETH WILLIAMSENERGY AND ENVIRONMENT MANAGERNORTHERN RAIL

Gareth heads up a young team of enthusiastic and knowledgeable in-dividuals who work to ensure Northern is the UKrsquos most sustainable rail op-

erator Gareth is recognised within both the rail and sustainability industries for his impressive management and leader-ship skills and the work he has done to see Northern rewarded with a multitude of awards and accreditations

Electro-Motive Diesel | Rail Engineer of the Future

BEN PARRY GRADUATE ENGINEER BOMBARDIER TRANSPORTATIONBombardier Graduate Engineer Ben Parry has excelled during his training programme showing real innovation and skill He has developed a progressive solution for train weight-saving and leads the promotion of his industry and profession through the YRP Both these initiatives demonstrate a strong grasp of the is-sues affecting railrsquos future

JENNIFER GILLEECE TELECOMS PROJECT ENGINEER NETWORK RAILJennifer is an exceptional individual who consistently provides an excellent role model and works extremely hard to dem-onstrate engineering as an excellent career choice Jenniferrsquos recent work on signifi-cant projects highlights her technical ca-pability and embodies what it is to be an engineer mdash working with a team to deliver a safe reliable cost-effective solution to benefit our customers

ABHINAV SUNNY-CHIRAYIL TCMS ENGINEER CTO BOMBARDIERAbhinav joined Bombardier in 2013 as part of its graduate scheme While on the scheme he proposed a number of trans-port solutions to senior management one of which was success-fully funded Abhinav is now working on the design for the pas-senger information systems for the Crossrail rolling stock

DAN HOLDER SENIOR PROJECT ENGINEER NETWORK RAILDan heads the largest engineering team in IPrsquos Signalling South Dan leads from the front using his energy and experience to motivate and mentor his team His solution-based approach to achieving delivery has been central to the success of the Anglia programme

CHRIS PARKER UK HEAD OF SALES AND ROLLING STOCK BOMBARDIER TRANSPORTATIONChris is a customer-focused sales leader with significant experience in the closure of high-value contracts In his relatively short career he has agreed orders worth over pound500M for the supply of Rolling Stock into the UK Rail Industry Chris is a Chartered Engineer and mentors other young engineers as they begin their careers

JAKE KNIGHT DESIGN ENGINEER ARUPJake Knight is a rising star in our Rail En-gineering team working on Signalling projects for clients across the UK He has progressed at a phenomenal rate since joining Arup three years ago He is re-spected by clients and colleagues alike

RICHARD SAYELL PROJECT MANAGER FOR IP SIGNALLINGNETWORK RAILRichard has a vast amount of experience far beyond his years in-cluding working on a number of high profile projects such as the award-winning East Sussex Coast Resignalling scheme He con-stantly looks to improve and challenge himself taking on further responsibility outside his comfort zone and acting as a champion for the newly briefed Engineering Requirements scheme

JOHN BATTY DEPOT ENGINEERING MANAGEMENT TECHNICIAN GREAT WESTERN RAILWAYAt just 26 John has already developed a new First Group stand-ard using GWRrsquos best practice principles to improve safety re-duce costs and improve the efficiency of the depot Not con-tent with this John has now started on a new project to set up a benchmarking system to improve the performance of the fleet

Electro-Motive Diesel Rail Engineer of the Future

CRAIG NICOLSON PROCUREMENT BID MANAGER BOMBARDIER TRANSPORTATIONCraig Nicolson is Procurement Bid Manager for Bombardier Transpor-tation in Derby An enthusiastic hard-working individual Craig has played a big part in the success of both Bombardierrsquos new Aventra platform and the Crossrail project making an invaluable personal contribution whilst driving others forward

JAVIER MOYA DESIGN ENGINEER BALFOUR BEATTYJavier joined Balfour Beatty as a Graduate Design Engineer in its Overhead Line Equipment design di-vision in Liverpool in October 2013 He initially worked on the Crossrail Outer Electrification project and has also been occasionally involved in the Great Western electrification programme He was promoted to Design Engineer in October 2015

STEPHEN PELL DYNAMICS GAUGING AND TESTING TEAM LEADER SNC-LAVALINStephen Pell is the Dynamics Gauging and Testing Team Leader for SNC-Lavalin Rail amp Transit (formerly Interfleet) Stephen was promoted to his current role in July 2015 at the age of 28 after showing exceptional promise as a Vehicle Structures Engineer He joined the Interfleet graduate scheme in 2009 and rapidly progressed through placements around the company

Electro-Motive Diesel Limited

Progress moves you forward

Electro-Motive Diesel is owned by Progress Rail Services A Caterpillar Company

Electro-Motive Diesel provides a full range of locomotive engineering solutions for the rail freight industry

Power Performance and Innovation

Angel Trains | Women in RailAngel Trains | Women in Rail

EMMA DICKSON ENGINEERING MANAGER CARILLION RAILEmma combines her role of Engineering Manager for Carillion Rail Scotland with a UK wide Professional Head role to spread best practice in engineering and encour-age graduates to progress their careers in Rail Engineering Emma takes part in and co-ordinates school visits to encourage young people into the rail industry

SARAH BECK INCORPORATED CIVIL ENGINEER AMEYSarah Beck is an Incorporated Civil Engi-neer with experience gained predomi-nantly in transport infrastructure She stands out for her ability as a natural leader her confidence under pressure and adaptability to new challenges She is passionate about the rail industry and regularly volunteers as a STEM ambassa-dor She is actively involved with the ICE in the North West Region committees

TANYA COFF HEAD OF FINANCE CAPITAL PROGRAMMES DIRECTORATE TRANSPORT FOR LONDONTanya is an exceptional and formidable finance leader who has transformed her team since her arrival in 2012 This isnrsquot easy in a public sector environment but Tanya has set a new standard in developing her team and managing performance She brings a level of dynamism rarely seen and this has made a significantly positive impact on the organisation

JENNIFER GILLEECE TELECOMS PROJECT ENGINEER NETWORK RAILJennifer is an exceptional individual who consistently provides an excellent role model and works extremely hard to demonstrate engineering as an excellent career choice Jenniferrsquos recent work on significant projects highlights her technical capability and embodies what it is to be an engineer mdash working with a team to deliver a safe reliable cost-effective solution to benefit our customers

LYNN WEST HEAD OF CONTRACT LEGAL AFFAIRS amp BID APPROVAL BOMBARDIER TRANSPORTATIONLynn has a passion and drive for working in her chosen indus-try demonstrating exceptional career progression to become the Head of Contract Legal Affairs amp Bid Approval for Bombar-dierrsquos Western Europe Middle East and Africa (WMA) Region and a trusted adviser to the senior management teams in the region

SARAH KENNEDY UNSTAFFED STATION MANAGERNORTHERN RAILSarah is a fantastic ambassador for Noth-ern Rail managing nearly 80 unstaffed stations across the North of England Nev-er afraid of a challenge or intimidated by a male-dominated working environment Sarah constantly strives to deliver the best for herself and Northern

Angel Trains Women in Rail

CHIE SHIMIZU WESTON WILLIAMSON AND PARTNERSChie Shimizu has many years of experience working on complex rail infrastructure projects Chie is an expert in station planning and has provided leadership on many award winning projects in the UK and internationally Chiersquos contributions helped grow the core office business substantially over the last decade she is a founding member of the gender equality group WWW

Angel Trains | Women in Rail

HANNAH COOPER CIVILS MANAGER LONDON UNDERGROUNDHannah is an inspirational team leader that motivates all who work with her She has a great ability to get the best out of peo-ple and is a fantastic role model for any young people that join the Civils Maintenance Department

SALLY SHELLUM PROGRAMME MANAGER NETWORK RAIL IP SIGNALLING SOUTH DIVISIONA railway expert Sally is a leader in her discipline respected national-ly across Network Rail for her ability skills and professionalism Sally has combined a successful career with gaining a MSc in Transport Planning and has recently achieved the status of Registered Project Professional within the Association for Project Management

KELLI RANDALL DESIGN MANAGER EAST KENT RESIGNALLING PHASE 2 C SPENCER LTD Kelli is passionate about promoting the civil engineering and rail industries to ensure the younger generation and particularly young women are encouraged to come into the industry

NICOLA HOSTY HEAD OF HR SUPPORT SERVICES NORTHERN RAILNicola is a real champion of women in the workplace Since her appointment Northern has increased the number of women working in the company and through Nicolarsquos focus on attracting more women to a career on the railway has seen record num-bers of women applying for roles across the business as a whole

SUE LOFTHOUSE PERFORMANCE MANAGER TRAINSLONDON UNDERGROUNDSue leads 450 operational colleagues on the Metropolitan Line She is a role model and is well known for her visible leadership style Sue supports colleagues in their develop-ment and mentors women in the industry Away from work Sue volunteers for the Womenrsquos Network Group and Wom-enrsquos Aid Federation

MARIANNE KILPATRICK UK DIRECTOR OF TRANSPORT ADVISORY SNC-LAVALINMarianne is the UK Director of Trans-port Advisory for SNC-Lavalin (formerly Interfleet) Her 15-year career in rail has included UK-based roles at the Strategic Rail Authority and East Coast as well as high profile international projects Mari-anne joined Interfleet in 2011 to estab-lish the Transport Planning team She was promoted to her current position in August 2015

REBECCA STANLEY AREA PRODUCTION MANAGER SOUTH WALES DB SCHENKER RAIL UKRebecca began her career in 2008 Her determination enthusi-asm and persistence enabled her to quickly progress in the in-dustry and she is now Area Production Manager for South Wales Each day Rebeccarsquos work showcases her strong leadership and invaluable sense of initiative making her an excellent role model for women

FIONA GALVINNETWORK INCIDENT RESPONSE MANAGER LONDON UNDERGROUNDFiona is a worthy candidate owing to her resilience passion and dedication which has earned respect amongst internal and external stakeholders Her achievements have led to her being acknowledged as a trend setter in a male-oriented organi-sation and being influential to women Demonstrating through determination that aspirations are achievable becoming a celebration of equal opportunities

KAREN DUFFY HEAD OF PERFORMANCE VIRGIN TRAINS EAST COASTAged just 30 Karen is head of performance at Virgin Trains East Coast one of the most high-profile train operators in the UK Such roles in the industry are usually populated by long-serving staff with a great deal of experience which can be intimidating But not for Karen who has made her mark and is inspirational

DEBBIE BEWLEY SUSTAINABILITY amp ASSURANCE MANAGER CARILLION RAILDebbie is passionate about demonstrating that women have an important role to play in the modern rail industry She wants to share her experience of how sustained commitment can benefit those on the front line as well as the businesses they work for

JULIE WARRINER SENIOR MANAGER NETWORK RAILJulie has worked in rail for 32 years She has progressed from adminstra-tive roles to being a Senior Manager achieved through self learning train-ing and an appetite to progress She has delivered specialist training for the organisation in Value Management and is passionate about Risk amp Value work-ing collaboratively with extensive inter-nal and external stakeholders and her team

SOPHIE WORONOFF ARB ARCHITECT ASSOCIATE WESTONWILLIAMSON + PARTNERSSophie is an ARB architect associate at WW+P and has been involved in rail pro-jects for the last nine years Her main project achievement is seeing the Pad-dington Integrated Project through from concept design to completion Sophie has also initiated a womenrsquos group within her company to promote gender equal-ity and improve the image of women in architecture

VIKI JAMES PROJECT MANAGERLONDON UNDERGROUNDViki has been a project manager for four years now and has demonstrated excel-lent management and team leadership skills for a disparate group of professional experts In a predominantly male team Viki sets an example to others that senior management roles in the major projects environment are achievable

Subscribe today and save 20wwwrailwaygazettecomsubs112

Stay ahead Stay informed Subscribe today

The number one publication for the international rail industryThe number one publication for the international rail industry

bull Issues delivered direct to your home or offi ce

bull Continuous Servicedagger ndash you can cancel your subscription whenever you like (minimum six issues)

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ailway

daggerFor Terms and Conditions go to wwwrailwaygazettecomterms

GERMANY

Mastering complexity

Quality must underpin DBrsquos

technical development says

Dr Heike Hanagarth

FREIGHT

Bold moves neededEuropean rail freight needs

behavioural change to

achieve modest growth

INNOTRANS 2014

The global gathering

The international railway

industry comes together in

Berlin this month

September 2014

Serving the customer

Training amp Development Excellence

AMEY TACKLING THE SKILLS GAPAmey has employed a number of tactics to attract new talent into the industry from international training programmes in core skills and recruiting ex-service personnel through to a unique partnership with the Duke of Edinburgh scheme for our apprentices This combined with innovative recognition schemes for experienced employees is creating a sustainable and skilled workforce for our industry

TRANSPORT FOR LONDON PAN TFL ASSET MANAGEMENT TRAININGTransport for London (TfL) has developed three levels of asset management train-ing as part of an initiative to align asset management capability across the whole organisation The training courses provide a general understanding of AM aligned with the Institute of Asset Management qualifications with specific TfL case stud-ies and examples to enhance knowledge within the business

ARRIVA TRAINS WALES RISK IT ALL RISK IT HEREThis is an innovative and employee-focussed programme designed to de-liver continuous safety improvement Its method of delivery is unique in the rail industry and many of the pro-gramme stages have been created and delivered by front line employees The programme is ongoing but has already delivered substantial improvements in a wide range of key safety performance indicators

LINBROOKE SERVICES LTD NATIONAL TRAINING ACADEMYExpressing our dedication to training and development excellence through utilis-ing our National Training Academy we bring a steady stream of fresh blood into the industry upskill our workforce and clients provide apprenticeships and mili-tary resettlement programmes and dedi-cate ourselves to bridging the industryrsquos skills gap with quality driven candidates

CROSSCOUNTRY TRAINS TRAINING AND DEVELOPMENT PROGRAMMECrossCountry has invested more than pound14m per year into transforming its train-ing and development proposition by deliv-ering a bespoke and innovative programme tailored to the needs of its employees

ABELLIO GREATER ANGLIA lsquoINSPIRErsquo EMPLOYEE CUSTOMER SERVICE PROGRAMMEAbellio Great Anglia introduced and delivered a customer service programme known as lsquoInspirersquo to develop and encourage our colleagues to put the customer at the heart of everything that we do as a company

Supplier amp Contractor Excellence

AMEY INTELLIGENT INFRASTRUCTURE AS-SET MANAGEMENT mdash CONNECTED TO REALITYAmey has invested in cutting-edge tech-nology and solutions to keep our clients at the forefront of developments in this fast-moving field and to ensure that our people embody this commitment pas-sion and expertise Through standalone provision and joint ventures we are de-livering real cost-savings improved per-formance and efficiency on some of the biggest highest-profile projects in the rail industry

ATKINS GLOBAL EAST WEST RAILEast West Rail is a major project to estab-lish a strategic railway connecting East Anglia with Central Southern and West-ern England The Western Section of the route will ultimately provide a 100 mph modern railway between Oxford and Bed-ford Milton Keynes and Aylesbury Vale

ATKINS GLOBAL BORDERS RAILWAYThe Atkins team in Glasgow has success-fully completed a design project for the pound294 million Borders Railway The project involved the reinstatement of approxi-mately 50 km of railway line between Edinburgh and the town of Tweedbank in the Scottish Borders

ATKINS GLOBAL amp NETWORK RAIL EAST SUSSEX RESIGNALLINGCovering an area from Eastbourne in the south to Lewes Station in the west and Bexhill Station in the east the aim of this project was to re-signal 26 miles of life-expired mechanical infrastructure with a modern state of the art signalling system

SILVERRAIL TECHNOLOGIES POWERING THE RENAISSANCE OF RAILSilverRail is a transformational technol-ogy business working alongside the rail industry to provide a totally new way to search book and fulfill tickets as well as championing tech development SilverRail unlocks market potential bringing new bookings to the network on a global scale growing market share and revenues

NETWORK RAIL amp BALFOUR BEATTYBalfour Beatty have led a safety culture on the East Kent Re-signalling Project and have encouraged their supply chain to be part of it The invention of lsquoBB Worksite Zonersquo boards to help prevent the exclusion zone risks from other work parties encroaching on BB work are now being spread throughout the South East

ALSTOM TRANSPORT ANGEL TRAINS GREAT WESTERN RAILWAY FIRST HULL TRAINS amp GRAND CENTRAL RAILTHE CLASS 180 FLEET PERFORMANCE IMPROVEMENT PROJECTThree train operators suffering from poor availability and reliability and a fleet owner struggling with the supply of parts required a new solution to improve the Class 180 fleet performance A new col-laboration introduced the train builder Al-stom Transport into the mix The fortunes of the fleet have been turned around by implementing Alstom train reliability methodology and parts supply

Railnews | Corporate Communications

SOUTHERNTHIS IS ME CAMPAIGNThe lsquoThis Is Mersquo campaign developed the engage-ment of staff to provide a more individual experi-ence to passengerrsquos book-ing assistance It helped to promote this service to non-users whilst engaging with existing passengers with accessibility needs It reversed the slipping standards we were experi-encing and improved over-all passenger satisfaction

NETWORK RAIL amp MEDIA SPACES LTDTELLING OUR STORY mdash MAKING IT REALThe campaign was about telling our story both internally and externally to our stakeholders mdash not just the nuts and bolts it was about finding a way to convey the message that lsquosignalling touches everything and allows you to provide benefits to the wider railway networkrsquo

TRANSLINKIPREDICT mdash A RAIL SAFETY PROJECTSafety is of paramount importance Each year Translink records several incidences of pedestrian trespass many involving 11 to 15 year olds It is essential that we com-municate to them key safety messages about the dangers associated with mis-use of the network In 2015 we devised iPredict a magic and technology-based performance to educate young people lsquoby stealthrsquo

HITACHI RAILA NEW INTERNAL MEDIUMThe audience for the employee commu-nication strategy and in particular this new channel was the entire organisa-tion However like many players in this industry Hitachi Rail has a diverse work-force mdash men and women performing a range of office-based and manual roles mdash all with differing communications needs

GREAT WESTERN RAILWAYRETURN TO GREAT WESTERN RAILWAY2015 has been a significant year for Great Western Railway formerly First Great West-ern In March we announced a new franchise and huge investments and in September we marked these with a historic rebrand and return to the name first given to the rail-way by Isambard Kingdom Brunel

ABELLIO GREATER ANGLIAMK3 REFRESH PROJECTA pound12 million MK3 rolling stock upgrade programme was agreed as part of Abellio Greater Angliarsquos short lsquodirect awardrsquo franchise A key challenge was then to maximise the external communica-tions impact through targeted and sustained PR and stakeholder activity

Railnews Corporate Communications

BEST IN HER FIELD Sallyrsquos apprenticeship hopes

PLUS ASK THE BOSS

JONrsquoS SECRET LIFE

Your questions answered

Be the fantasy football special one

THE MAGAZINE FOR HITACHI RAIL PEOPLEISSUE 1 OCTOBER 2015

ODEON FAMILY TICKETS

NEWTON AYCLIFFE

Grand opening

4-PAGE PICTURE SPECIAL

Marketing Campaign

NORTHERN RAILNEWSPAPER FLAT FARE PROMOTIONA high impact campaign with local newspa-pers in the north of England was created to encourage more people to travel on North-ern trains The promotions attracted almost 50000 customers 86 of whom would not have travelled without the offer

SOUTHEASTERNSEHIDDENGEMSAs one of the busiest network operators in the country promoting travel during off-peak periods is both vital and challenging South-eastern took a unique approach with the launch of its innovative lsquoSEhiddengemsrsquo campaign and its online summer sale offering 25 off many standard Southeastern Off-Peak train tickets

GREAT WESTERN RAILWAYBUILDING A GREATER WESTThe Great Western Railway is being modernised for the 21st Century with a massive pound7middot5 million investment Our aim was to ensure consumers under-stood how these updates would benefit not just the railway but also in the long term their region to help them forgive the disruption

ABELLIO GREATER ANGLIASTANSTED EXPRESSA proactive approach to marketing has helped drive up passenger revenue and market share on a very competitive flow where there is significant coach competition enabling rail to both drive and ben-efit from a rapid expansion of demand

wwwnorthstarconsultancycom

Rail Strategic Advice

Digital amp Social Media

GRAYLING amp NETWORK RAILBORDERS RAILWAY NEW CONNECTIONS NEW JOURNEYS NEW BEGINNINGSBorders Railway is the longest new domestic railway to be constructed in Britain for over 100 years The publicity campaign aimed to capture Scotlandrsquos imagination shift-ing pessimistic perceptions and building anticipation after a 46-year absence Digital engagement was a crucial element within an integrated multi-channel communications strategy

SOUTHEASTERNSEHIDDENGEMSAs one of the busiest network operators in the country the need to promote travel dur-ing off-peak periods is both vital and chal-lenging This award entry outlines the unique approach to promoting Southeasternrsquos offer through the launch of its innovative lsquoSE-hiddengemsrsquo campaign and Southeasternrsquos online summer sale offering 25 off many standard Southeastern Off-Peak train tickets

ORM amp GREAT WESTERN RAILWAYTHE DIGITAL TRANSFORMATION OF GREAT WESTERN RAILWAYORM worked with GWR to develop a strategic approach and three-year roadmap that would transform their business providing change through a combination of customer insight tech-nical feasibility and measurable return The digital transformation campaign engaged colleagues through work-shops interviews co-creation and user testing The result was digital solutions that addressed real world business challenges not just slick user inter-faces

GREAT WESTERN RAILWAYPERSONALISED CUSTOMER SERVICE WHEREVER WHENEVERGWRrsquos social media team have hit their target response time of under 10 minutes for the last seven periods with an aver-age of 65 of Twitter messages receiving a response The speed of reply and the percentage of messages answered is the best of any train operator

FIRST TRANSPENNINE EXPRESSTWEET AND SEEFirst TransPennine Express carries almost 30 million passengers a year serving the north of England and reaching into Scotland Those travelling by train want quick informative and engaging communications and with the majority of passengers now using smart mobile technology they are increasingly turning to social media to ad-dress these needs

The journey continues

Q4 2013

Q3 2015

1 - Business objectives

First Great Western (FGW) wanted to move from being a seller of paper tickets to becoming a customer-centric travel company and the lsquoUKrsquos number one retailer of train travel and related services by revenue and reputationrsquo

The public was failing to engage with FGW

A high percentage of its customer database hadnrsquot purchased a trip in the last 3 years which was at odds with FGWrsquos historical reputation as the lsquoholiday linersquo with 7 out of 10 of the UKrsquos top 10 tourist destinations ORM shaped a digital vision statement and strategy that was to transform FGW

Key facts6 workshops during the discovery process

More than 30 internal stakeholder interviews

Q4 2013

Q4 2014

2 - Research

Research into FGWrsquos CRM database website customer journeys and 60 core audience interviews allowed us to

- Prioritise key needs and pain points

- Map out journeys from booking through to arrival

- Work out the role of digital touchpoints throughout the customer lifecycle

Key facts5 digital personas were created from 60 face to face interviews

3 - The digital strategy

We used our research and inputs to facilitate a series of co-creation workshops with senior FGW stakeholders We developed a roadmap of key digital initiatives plus quick optimisation recommendations and KPIs for digital channels over 3 years ndash all of which were aligned to business goals

Key facts5 rounds of user testing for the booking flow

4 - PIDD

The first key initiative was Passenger Information During Disruption (PIDD) created to improve communications to customers during times of disruption PIDD enabled FGW to become the first railway business to have an online updates section opening the gateway to the real-time updates that railway customers expect today

Key factsPIDD saw a 575 increase in visitors to the travel updates area 64 of which were on mobile

3 rounds of user testing for PIDD

5 - Franchise extended

The extension of the franchise by the Department of Transport led to the decision to rebrand to Great Western Railway (GWR)

Q1 2015

6 - GWRcom

GWR wanted to migrate more customers online whilst reigniting the publicrsquos love for rail GWRcom accommodates three separate user journeys commercial advice and inspiration The new website is where we start to see the railwayrsquos transformation from a transactional business to a travel company

Key facts42 increase in traffic to the lsquoinspirationrsquo section of the website

75 increase in revenue generated by website and mobile app

73 increase in mobile booking

Ongoing research

Ongoing website optimisation

Great Western Railway Digital Transformation Visit the case study video httpsgooglF81rfP

If you want to see customer service as it should be see

FGW tweets tonight Ollie stays calm amp polite through

what looks like an awful evening

VIRGIN TRAINSSCREW AVERAGE CREATE AMAZINGOur vision at Virgin Trains is lsquoScrew aver-age create amazingrsquo and technological innovation is a key factor in us achieving this vision Customers are at the heart of what we do To create amazing for our customers our aim is to be at the lead-ing edge of digital innovation in the rail industry and create a seamless and per-sonalised experience

North Star | Customer Information amp Service Excellence

North Star Customer Information amp Service Excellence

SOUTHERNTHIS IS ME CAMPAIGNThe lsquoThis Is Mersquo campaign helped to pro-mote our assistance booking service to non-users whilst engaging with existing passengers with accessibility needs It de-veloped the engagement of staff to pro-vide a more individual experience to trav-ellers This helped to improve our success rate for assistance and improved overall satisfaction

GREAT WESTERN RAILWAYBATH SPA lsquoCLOSEDrsquo FOR SIX WEEKSThe Great Western Main Line is benefit-ting from a massive infrastructure invest-ment and when the key route to the east of Bath was closed for engineering work over six weeks during the summer of 2015 Great Western Railway made sure its customers came first through an inno-vative communications campaign and a customer service philosophy

VIRGIN TRAINSSCREW AVERAGE CREATE AMAZINGOur vision at Virgin Trains is lsquoScrew average create amazingrsquo and techno-logical innovation is a key factor in us achieving this vision Customers are at the heart of what we do To create amazing for our customers our aim is to be at the leading edge of digital inno-vation in the rail industry and create a seamless and personalised experience

NORTHERN RAILCUSTOMER EXPERIENCE STRATEGYNorthern has taken great strides to im-prove the service offered to its custom-ers despite the challenges of a steady state franchise and aging rolling stock With its new customer service strategy in place Northern has seen improve-ments in punctuality reliability em-ployee engagement and customer ser-vice

VIRGIN TRAINS EAST COASTEXTENDING THE BOOKING HORIZON

To enhance the customer experience and compete with airlines on specific routes between London Edinburgh and Newcastle Virgin Trains East Coast introduced an ambitious extended booking horizon meaning customers could book their train travel up to six months in advance Working closely with partners in the rail industry the initiative has so far proved very successful and profitable

JONES GARRARD MOVE amp GREAT WESTERN RAILWAYGWR FIRST CLASS HST INTERIORIn August 2014 GWR launched an interior refit of its high speed trains The design goal was to create a premium interior that would make passengers feel just as special as if they were experi-encing luxury British car interiors such as Jaguar and Land Rover GWR absolutely loves the first class upgrade which embraces the heritage of the Great Western Railway QualityExperience

FIRST TRANSPENNINE EXPRESSDIGITAL SCREENS AT MANCHESTER AIRPORTFTPE run frequent train services to and from Manchester Airport In order to increase passenger numbers and reve-nue a campaign was implemented con-sisting of 30 screens in all three arrival terminals for a six month period This activity started in July 2015 and consists of dynamic advertising displays featur-ing real-time train information and key promotional messages

The DIGITAL CUSTOMER JOURNEY

Project Website Upgrade

ProjectSME Business

Portals

ProjectEPOS

ProjectStation WAN WiFi Upgrade

Project Server - 3rd

Party Content

Project 4G Wifi Service

On-BoardProject

Delay Repay

Project WiFi helpers

bull Mobile Ticketing Sales on Boardbull Server - 3rd Party Contentbull 4G WiFi Service on boardbull EPOS

ProjectAt seat ordering

ProjectMobile TicketingSales On Board

ProjectWiFi IntegrationCustomer only needs to log in once on their journey

ProjectCorporate

Loyalty

ProjectEarlybird Boarding (Euston Surge Control)

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

OARDING amp SETTLING

BooKING

Project Baggage Tracker

Reuniting lost bagswith customers

I WANT TO know where to wait on

the platfoRm I always Have to

I want to get my ticket

quickly and easily

I want more cHoice with

what I eat and drink

I WANT A TAILORED EXPERIENCE TO MY BUSINESS NEEDS

I want TO CHOOSE MY SEAT

WHEN I BOOK

I want ONE TICKET PER

to our customers we need to meet and exceed their expectations throughout their entire journey

Project Mobile Tickets

(e-ticketing)

I wantA SEAMLESS WIFI

EXPERIENCE THE APP

Get to know your customers

RETURNEDI Want STAFF TO HELP ME ON-BOARD THE TRAIN

I wantTO BE TAKEN

CARE OF WHEN THINGS GO

amazing EXPERIENCETo offer a truly

Create amazing

ENHANCED WANTS

BASIC NEEDS

Your ticketLDN EUS - EDI 0800

Wersquore sorry

pound25 Refunded

I Want AS GOOD AS HOME WIFI

ON-BOARD

Northbound NAS 14 points lower than Southbound

I WANT TO watch TV or films on-

board 40

leisure

customers

50 of Business First

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

I WANT MY TICKET quickly

and easily

I WANT TO BUY FOOD AND DRINK

EASILY ON-BOARD

I WANT TO WORK AT the station45 of Business

customers

I WANT TO BE REWARDED FOR

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

KBH | Technological Innovation

ROWE HANKINSINTELLIGENT WHEEL FLANGE LUBRICATIONThe iWFL FALCON unit controls wheel flange lubrication and ap-plication equipment on rail vehicles iWFL has been designed to apply lube exactly when and where it is required and in the right amounts enabling it to be technically effective and economic

AMEYLONDON UNDERGROUND LIFTS AND ESCALATORS LIFE-CYCLE COST MODELAPJNP (formerly Tube Lines Ltd) responsible for the operation and maintenance of the Jubilee Northern and Piccadilly lines for London Underground commissioned Ameyrsquos Strategic Consult-ing business to undertake analysis and modelling of their escala-tor fleet Our three-part approach of stakeholder engagement data analysis and modelling is forecasted to facilitate savings of pound20 million over a 10-year period

HEATHROW EXPRESS amp DOOHCOMWORLD FIRST SMART SCREENS AT HEATHROWHeathrow Express installed the worldrsquos first smart screens at Heathrow Airport which help passengers make a decision on how to make their onward journey The screens at baggage re-claim zones show information from live data feeds to provide real time transfer times of black taxis compared to Heathrow Express

NORTHERN RAIL AND PARKEONREAL TIME TVMSAn industry first Northernrsquos introduction of 96 Real Time Ticket Vending Machines provides a solution to a serious problem for hundreds of thousands of customers every year With so many unstaffed and rural stations the TVMs provide those customers with essential real time run-ning information for the first time

ZF SERVICES UKREPOWER WITH ZFZF Rail Repower a ground-breaking project that could potential-ly save the UK rail industry significant sums through generating DMU fuel savings of up to 20 The reduction and other ben-efits are achieved by replacing lsquooutdatedrsquo hydrodynamic trans-missions with ZF Ecomat Rail automatic reversing transmissions with an integration package

CARILLION RAILRED LIGHT SAFETY EQUIPMENT PROJECTCarillion applied a combination of rail and highways experience to establish a sim-ple solution for safety monitoring at level crossings This minimises connections to the railway control using highway tech-nology to monitor crossing misuse For about half the cost of a conventional up-grade a similar level of safety is achieved

ON-TRACON-TRAC INNOVATIONOn-Trac has been delivering innovative technology to help the UK rail sector with products such as eTrac for geospatial map-ping of the entire UK rail network or Nutshell to create mobile solutions that can be published to multiple platforms with one click using iOS Android Blackberry or Windows It provides ac-curate and innovative technology solutions for the rail sector and its supply chain partners lsquoInformation driving decisionsrsquo

KBH Technological Innovation

STAFFORD ALLIANCESTAFFORD AREA IMPROVEMENTS PROGRAMMEThe Stafford Area Improvements Pro-gramme consists of three projects including line speed improvements and resignalling around Stafford as well as the schemersquos largest project near Norton Bridge which involves building six miles of new railway and 11 bridges in the Staffordshire countryside

SIEMENSTEAMCENTRE MAINTENANCE AND OPERATION MANUALSWith the new fleet of 1140 vehicles for the Thameslink Programme due to enter service next year Siemens have developed the innovative solution of an online manual to ensure efficient and reliable maintenance through manual production

BARNBROOK SYSTEMSBLUECUBEBarnbook Systemsrsquo BlueCube has the power to revolutionise the use of remote technology in the rail industry The com-pany is succeeding where others have failed with smart technology to collect and use real-time data for any function on a train to ensure it performs reliably and safely

ABELLIO GREATER ANGLIA RSSB NETWORK RAIL DFT amp BOMBARDIERIPEMU ndash BATTERIES INCLUDEDRSSB Network Rail Abellio Greater Anglia Bombardier and the DfTrsquos Rail Executive worked together to trial the use of battery power to create and test an Independently-Powered Electric Mul-tiple Unit This innovative project involved the modification of an AGA Class 379 Electrostar which is usually used on Stansted Ex-press and Cambridge services

ABELLIO GREATER ANGLIA amp NETWORK RAILMINIMISING ENGINEERING WORK DISRUPTION WITH lsquoTRAIN COASTINGrsquoAbellio Greater Anglia and Network Rail have worked together to find an innovative solution to minimise the impact of overhead power line upgrades between Shenfield and London The answer was to plan for trains to coast through a section where the track was open but the overhead power lines were not energised

GREAT WESTERN RAILWAYEXEMPLAR DEPOTSGWR (previously FGW) created the Ex-emplar Depot concept to create efficient safe train care depots sharing best prac-tice and striving to improve

E-LEATHER LTDSUSTAINABLE COMPOSITE LEATHERE-Leather has developed a modern sustainable composite leath-er that reduces life-cycle costs and maintenance The durable material often pays for itself within 18 months and has been supplied to rail operators who prioritise sustainable sourcing passenger comfort and operational savings The material meets EN45545-2 compliance operator branding needs and is the fu-ture for rail refurbishment retrofit and new build upholstery

BOMBARDIER TRANSPORTATIONBOMBARDIER OPERATIONS INTEGRATED DEVICES Wersquore surrounded by technology yet we have become increasingly engaged with managing the expectations of systems de-signed to help us BOID is a reversal of that trend Bombardier engineers have created a productive environment where systems share their data with one another enabling their staff and managers to focus on the value-added tasks that customers deserve

VIRGIN TRAINSSCREW AVERAGE CREATE AMAZINGOur vision at Virgin Trains is lsquoScrew average create amazingrsquo and technological innovation is a key factor in us achieving this vision Customers are at the heart of what we do To create amazing for our customers our aim is to be at the leading edge of digital innovation in the rail industry and create a seamless and person-alised experience

CUBIC TRANSPORTATION SYSTEMS amp TRANSPORT FOR LONDONBRINGING CONTACTLESS TO LONDONWith a supplier relationship lasting more than 30 years Cubic Transportation Sys-tems has worked with Transport for Lon-don to introduce smart travel solutions as technology and customer needs have evolved With Londonrsquos burgeoning popu-lation passing 8middot6 million TfL and Cubic have taken a proactive approach to deliv-ering the services efficiencies and infra-structure required to meet demand

RICARDO RAILPANMON ndash AUTOMATIC PANTOGRAPH MONITORINGRicardo Railrsquos integrated pantograph up-lift and condition monitoring system uses innovative lsquonon-contactrsquo optical technol-ogy to give Infrastructure Managers and Train Operators in-service information on pantograph condition Pattern recognition software then generates alarms for de-fectiveover-force pans the system also provides time series condition data and high-resolution images for rolling stock maintainers

ARRIVA TRAINS WALESMOBILE MULTI-FLEXWith Mobile Multi-Flex Arriva Trains Wales has delivered the first UK rail carnet ticket retailed through an innovative app for smartphones and other mobile devices This industry-leading product has already received an extremely positive customer re-sponse of 97 and generated higher than anticipated ticket sales revenues Further-more the Cheaper by the Dozen marketing campaign has delivered an ROI of 31

Working with train operating companies

Delivering incremental revenue

Monetising poster digital and Wi-Fi opportunities

wwwkbhgroupcouk

Maximise your media estate

Station Excellence

NETWORK RAILGLASGOW CENTRAL STATION TOURSIn the last year Glasgow Central has intro-duced tours of our fabulous station for the general public Demand has been unprec-edented and we have so far welcomed more than 10000 participants The tours have featured in the media all over the world and are currently the number one event in Glasgow according to TripAdvisor

SOUTHERNAREA CHAMPIONS FOR THE ENVIRONMENTSouthernrsquos ACEs are staff who volunteer to improve the environment of stations and depots They have increased recycling from 35 to 80 and reduced non-traction elec-tricity consumption by 25 since 2009 Our independent environmental auditor said lsquoThe environmental culture within South-ern has improved with the aid of this workrsquo

NORTHERN RAILBLACKBURN STATIONImprovement to Blackburn stationrsquos con-course required a sympathetic approach to its original heritage whilst transform-ing an environment previously seen as neglected into a modern environment for customers Following pound600000 worth of improvements customer satisfaction scores have reached 93

MERSEYRAILFORMBY STATION LIFTS ndash ACCESS FOR ALL Formby station sits on the Northern Line of the Merseyrail Network and presented a challenge to achieve step-free access to the platforms The aim of this project was to install lifts to both platforms to provide step-free access from the overbridge ticket office in a design that would be sympathetic to the existing Edwardian station buildings

ARRIVA TRAINS WALES amp NETWORK RAILLLANDUDNO STATION REFURBISHMENT PROJECTNetwork Rail and Arriva Trains Wales have worked effec-tively in partnership to successfully manage the delivery of a major refurbishment project at Llandudno station The pound5middot2m scheme has already delivered a range of benefits to passengers including significantly enhanced facilities an im-proved station environment greater connectivity with other modes of transport and increased accessibility for less-mobile customers

NETWORK RAIL amp ATKINSBIRMINGHAM NEW STREETBirmingham New Street Station has undergone an incredible pound750m reconstruction over the past five years without closing its doors to the 170000 passengers who use it every day Network Rail and Atkins have transformed the station from a dark unwel-coming space into an iconic spacious transport hub fit for the 21st century

Station Excellence

SOUTHERNHASSOCKS STATIONHassocks station has gone from being an ugly impractical build-ing to a superb modern station integrated with its passengers and the local area It is now accessible to all and truly sits at the heart of the community including locally-run cycle hire and beautiful flower displays

NORTHERN RAILRAINHILL LEDSNorthern found an innovative solution to a real issue at Rainhill station By installing LED lighting with motion sensors energy savings at the station have increased by more than 50 and pro-vide customers with peace of mind and security Northern has proved that no matter how historic a site new and innovative solutions can be found

MERSEYRAILJAMES STREET STATION PLATFORM 2 REFURBISHMENT (INCLUDING WATER STREET) Following completion of a refurbishment project at James Street station it was apparent that we needed to do something radi-cal to enhance areas that fell outside the remit of the renewals undertaken by Network Rail The station is historically important being one of the oldest deep-level underground stations in the world It also sits beneath the Grade II listed India Buildings

MERSEYRAILGREEN LANE STATION REFURBISHMENT amp COMMUNITY ARTGreen Lane has an important role to play in the history of Mer-seyrail that was not reflected in the way in which the station presented itself to the travelling public of the 21st century We asked our Area Station Managers to identify stations where they felt that funding could help to improve the customers experi-ence Green Lane was a unanimous selection

CARILLION RAILGLASGOW CENTRAL PLATFORM RENEWALSCarillion Rail was appointed to transform 15 platforms at Glas-gow Central The investment improved the appearance en-hanced the station and made them compatible with disability legislation Refurbishment of the low level entrances also cre-ated a welcoming environment The project was completed in time for the 2014 Commonwealth Games

Wabtec | Rolling Stock Excellence

BOMBARDIER TRANSPORTATION TRANSPORT FOR LONDON amp LONDON OVERGROUND RAIL OPERATIONSINTRODUCTION OF FIVE-CAR TRAINS FOR LONDON OVERGROUNDA build of 57 additional vehicles was successfully integrated into the existing Class 378 EMUs with parallel upgrades to infrastructure and depots without service disruption Thanks to close working between all partners and stakeholders the project was deliv-ered in just 18 months Consistently high reliability and availability of more than 95 was maintained during the upgrade leading to a high passenger satisfaction rate of 91

KETECH SYSTEMS FIRST HULL TRAINS ANGEL TRAINS amp ALSTOMDERIS PROJECT This innovative and imaginative project to develop the UKrsquos very first DARWIN-enabled real-time on-board passenger information system has transformed the customer experience whilst travelling on the rail network It is a successful and innovative example of a cross- industry collaborative project involving key stakeholders such as First Hull Trains KeTech Systems Angel Trains ATOC and Alstom

JONES GARRARD MOVE amp GREAT WESTERN RAILWAYGWR FIRST CLASS HST INTERIORIn August 2014 GWR launched an interior refit of its HSTs The design goal was to cre-ate a premium interior that would make passengers feel just as special as if they were experiencing luxury British car inte-riors such as Jaguar and Land Rover GWR absolutely loves the first class upgrade which embraces the heritage of the Great Western Railway QualityExperience

SOUTHERN RAILWAY GOVIA THAMESLINK RAILWAY amp DEPARTMENT FOR TRANSPORTCLASS 3871The introduction of 29 four-car EMUs has significantly improved the passenger experience and added capacity on the Thameslink route The 116 new vehicles released existing trains to support electri-fication programmes elsewhere The units were introduced alongside major depot infrastructure and training programmes against the backdrop of a new franchise and the merger of two operators

NORTHERN RAILNORTHERN ELECTRICSNorthern Rail introduced new electric services to the North West area in early 2015 Following the acquisition of inher-ited rolling stock that was more than 25 years old Northern committed to deliver-ing upgrades that would make the units feel brand new for their customers

RICARDO RAIL LTDCLASS 144E DEMONSTRATOR UNITRicardo Railrsquos design team worked with Porterbrook to produce a demonstrator unit showing how the three-decade old Class 144 fleet could be brought into line with modern-day expectations and help fill an anticipated gap in the UKrsquos rolling stock requirements over the next decade

Wabtec Rolling Stock Excellence

VTG | Railfreight Excellence

CARILLION RAILPEAK FOREST FREIGHT CAPACITY IMPROVEMENT SCHEMEThe Midland Main Line is a key artery for rail freight which has to share an increasingly-congested route with many passenger services The Peak Forest scheme removed three key bottle-necks enabling longer freight trains to operate on the network while allowing an increased frequency of passenger trains

COLAS RAILSCOTLANDrsquoS LEADING RAIL FREIGHT OPERATORThe Freight division of Colas Rail has undergone significant ex-pansion within the last year winning numerous new contracts expanding its fleet and increasing in staff numbers to become the number one rail freight supplier in Scotland

VICTA RAIL FREIGHTAN ESSENTIAL PARTNERCelebrating 20 years of service in 2015 this family business has doubled turnover and staff numbers have increased within the past 12 months With new business developed during the year Victarsquos considerably enhanced management team predicts con-tinued growth over the next 18 months

VTG Railfreight Excellence

VTG Rail UK Ltd

Sir Stanley Clarke House 7 Ridgeway Quinton Business Park Birmingham B32 1AF

Phone 0121 421 9180Fax 0121 421 9192Email salesukvtgcomwwwvtg-railcouk

Making your business more effective

Wagon hire | Fleet management | Service delivery

Entity in Charge of Maintenance | Purchase and leaseback

Safety | Quality | Reliability | Agility | Innovation

VTG ad Preview16 halfpg v1indd 1 19012016 1513

Ideagen | Safety amp Security Excellence

Ideagen Safety amp Security Excellence

SOUTHERNRAIL NEIGHBOURHOOD OFFICERSSince 2009 Southernrsquos Rail Neighbourhood Officers have patrolled over 20000 trains written up 2700 Fare Evasion notices contributed to 340 arrests and given out 37075 Anti-Social Behaviour warnings This dedicated group continues to go above and be-yond to help our passengers and staff feel safe across our network

ARRIVA TRAINS WALESPARTICIPATE ENGAGE CHALLENGEWe have embarked on a culture improve-ment programme to reduce staff and passenger accidents and lost time while contemporaneously improving staff and passenger safety The programme is based on industry-leading research and innovative methods built on staff engagement and involvement in its deliv-ery This has already achieved excellent results

GREAT WESTERN RAILWAYREDUCING COLLEAGUE INDUSTRY ACCIDENTSGWRrsquos Executive and Safety team set out to reduce colleague accidents rec-ognising that this was not simply about changing the physical environment but about addressing unsafe behavior They developed a comprehensive programme of training and communication reward-ing good behaviour and initiating conver-sations with staff across the business to identify hazards before they led to any accidents

ARRIVA TRAINS WALESSAFETY CONCERNSOur Safety Concerns programme has resulted in a step-change in the amount of our safety-related reporting becoming an in-tegral part of our overall drive to excel in safety With significant improvements revealed across the performance statistics and the positive feedback received from staff throughout the com-pany this programme demonstrates major success in tackling a difficult area of safety

HEATHROW EXPRESSNEW PLATFORM GAP-FILLERS ELIMINATE lsquoSTEPBOARDrsquo ACCIDENTSHeathrow Express is the first UK rail company to install platform gap-fillers at its stations to reduce the risk of passenger acci-dents The bespoke gap-fillers sit along the edge of station plat-forms reducing the size of the gap between the train and plat-form edge No lsquostepboard incidentsrsquo have occurred since their installation

Issued by C Davies Regional Safety Advisor Date of issue 31st January 2014 (on behalf of On Train Safety Focus Group ref OTSFG ndash 010) (Please display for 2 months)

An Injury Prevention brief for FGW Colleagues

On Train Scalds

Scald injuries have occurred to Customer Hosts while walking through the train with hot drinks in their hands as opposed to serving at seat from trolley to table top or using bag service (conveying the hot drink in a brown paper bag with carrying handle) This act coupled with movement of train and passing through sliding vestibule doors has resulted in severe scald injuries and subsequent sickness absence from work Other scalds have occurred while serving in the buffet due to lids not being placed on cups before the cups are moved handled THESE UNSAFE PRACTICES lsquoMUSTrsquo STOP ndash you are placing yourself other colleagues and customers at risk of being scalded If you are treating a scald injury remember the buffet first aid kits contain a large burn shield (20x20cm) and a smaller one (10x10cm)

PLEASE TAKE CARE ndash IT HELPS PREVENT INJURY

This is a library picture

ROWE HANKINSINTELLIGENT WHEEL FLANGE LUBRI-CATIONThe iWFL FALCON unit controls wheel flange lubrication and application equipment on rail vehicles iWFL has been designed to apply lube exactly when and where it is re-quired and in the right amounts enabling it to be technically effective and economic

LINBROOKE SERVICES LTDContinually striving to become measur-ably safer with every shift Linbrooke endeavour to create an industry-leading environment where the quality and in-genuity of our work and the safety of our staff are by-products of a learning culture that seeks to publicly reflect on its suc-cesses and challenges

AMEYNEW APPROACHES TO TARGET ZEROAmey has re-launched its Target Zero campaign and has utilised a number of innovative tactics to improve safe-ty culture within its rail business The campaign has so far resulted in 86 of clients 92 of the workforce and 97 of our supply chain holding the view that Amey takes Health and Safety seri-ously

ARRIVA TRAINS WALESEMPLOYEE ENGAGEMENTContinuous improvement in safety cannot be achieved by compliance with legislation and company procedures alone it has to be an integral part of every operation with everyone accepting their personal responsibilities for safety This requires company-wide engagement which we successfully developed with a novel peer to peer approach

Keeping Safety on Track in the UK Rail Sector

Our award-winning quality safety compliance and risk software solutions help make the UK rail sector one of the safest in the world Delivering control visibility and real-time business intelligence to everyday operations

Delighted to support the 2016 Rail Business Awards Safety and Security Excellence category

For more information go to httpswwwideagencomindustriesrail-safety

Ricardo Rail | Engineering Business Excellence

Ricardo Rail Engineering Business Excellence

BOMBARDIER TRANSPORTATIONTHE AVENTRA PRODUCT PLATFORMAventra is a modular rolling stock platform offering maximum flexibility capable of serv-ing many different market requirements from metro to inter-city It delivers optimised energy consumption reduced maintenance costs high reliability and an improved pas-senger experience Two major orders from TfL and Crossrail have already been placed totalling more than 700 vehicles

NETWORK RAIL BALFOUR BEATTY ATKINS GLOBAL amp C SPENCERA NEW STATION AT ROCHESTERThe new station at Rochester is important to Medway as a whole Set closer to the heart of the city on Corporation Street the new station will help boost local employ-ment local businesses and tourism A sub-way links the station which fundamentally provides a catalyst for the regeneration of Rochester Riverside in the Medway Towns

ATKINS GLOBAL amp NETWORK RAILEAST SUSSEX RESIGNALLINGCovering an area from Eastbourne in the south to Lewes in the west and Bexhill in the east the aim of the project was to re-signal 26 miles of life expired mechanical infrastructure with a modern state of the art signalling system

ATKINS GLOBALBORDERS RAILWAYAs part of the Borders Railway project Atkins was responsible for the design and check of numerous structures of varying construction One of these structures was the Currie Road underbridge (UB 101B) where Atkins used LUSAS bridge analysis software to assist with its complex analy-sis and design

GREAT WESTERN RAILWAYSIRENUM RECORDS MANAGEMENTThe Old Oak Common technical team led by Ajmal has been looking for a way to simplify and improve staff scheduling com-petency records and fatigue management The implementation of Sirenum is intended to simplify what had been an unnecessarily complicated process

SIEMENSTHE CONSTRUCTION OF TWO PURPOSE-BUILT DEPOTS FOR THE THAMESLINK PROGRAMMEIn 2018 the next chapter of the history book will be completed as the achievement of the UK governmentrsquos pound6middot5bn Thameslink Programme sees the start of an intensive service As well as supplying new rolling stock Siemens is playing a significant role in delivering the infrastructure needed to support the high demands including the con-struction of two purpose-built depots at Three Bridges and Hornsey

Independent assurance Technical consulting Performance engineering

Delivering Excellence Through Innovation amp Technology

railricardocom

Ricardo RailFormerly Lloydrsquos Register Rail

MECHANSUPPORTING THE INTERCITY EXPRESS PROGRAMMEAs a specialist supplier of depot enquipment Mechan is supporting the construction of several new depots under the governmentrsquos InterCity Express Programme This high-lights the companyrsquos technical capabilities innovation and commitment to excellence with products that not only provide operational and financial benefits to clients but also help the firm enhance its international reputation for quality safety and reliability

AMEYSERSA amp NETWORK RAILTRANSFORMING SampC RENEWALS ndash THE SampC NORTHERN ALLIANCEAmeySersa was awarded a 10-year framework contract to renew switches and crossings across two-thirds of the UK rail network The alliance aims to provide a step-change in the industry transform-ing how track works are delivered in the UK by combining the most efficient sus-tainable and innovative track renewal methods and technology from continen-tal Europe with home-grown engineering excellence and network knowledge

Industry Leader of the Year

ALEX HYNESMANAGING DIRECTORNORTHERN RAILIn two short years Alex has had a huge impact on Northernrsquos customers and employees With franchise best results in key business areas and employees focussed on delivering the best possible results for our customers Northern is moving onwards and upwards despite its franchise and rolling stock challenges

STEVE SCRIMSHAWMANAGING DIRECTOR RAIL SYSTEMSSIEMENSSince 2007 under Steve Scrimshawrsquos leadership Siemens has successfully ex-panded its rail business in the UK with orders for both commuter trains and the Eurostar high speed Velaro e320 Steve is a founding member of various high speed rail lobby groups and has de-livered many keynote speeches champi-oning the rail sector He is also ensuring that Siemens Rail Systems is working to help address the skills gap which the rail industry currently faces

MARK HOPWOODMANAGING DIRECTORGREAT WESTERN RAILWAYAlife-long railwayman Mark Hopwood has spent 25 years in the industry Outside his normal responsibilities Mark served as Pres-ident of the Railway Study Association and he currently chairs the Adhesion Working Group He steered GWR through the flood-ing at Dawlish and is currently maintain-ing a quality service despite the disruption caused by major infrastructure works

DAVID BROWNCHIEF EXECUTIVETRANSPORT FOR THE NORTHDavid Brown has more than 25 years of leadership experience holding positions as Director General at South Yorkshire Pas-senger Transport Chief Executive of Merseytravel and most re-cently Chief Executive of Transport for the North He led the Rail North project resulting in the successful establishment of Rail North as a Company Limited by Guarantee and is integral to the development of TfN into a statutory organisation

PAUL TAYLORBUSINESS MANAGER INDUSTRY AND INFRASTRUCTURE SERVICESGB RAILFREIGHTPaul is a key part of GBRfrsquos infrastructure growth He led the tender for and subse-quent implementation of GBRfrsquos haulage contract with Network Rail which began in December 2013 This has driven the acquisition of 21 new loco motives and the development of bespoke skills training for staff on Infrastructure Services

HUW EDWARDSPROJECT DIRECTOR IP SIGNALLING SOUTHNETWORK RAILIn less than 18 months Huw has instilled a sense of purpose in a team that was previously struggling to deliver His focus and solution-based approach to achiev-ing delivery has been central to recent successes within the team These include the commissioning of the award-winning East Sussex Coast Resignalling and the opening of the new pound26m station at Rochester

NICOLA SHAWCEOHS1Nicola Shaw has dedicated her career to public transport Refusing to accept the norm she is driven to improve safety and the pas-senger experience With expertise in public transport she has led improvements across different sectors and within rail she assisted the DfTrsquos Franchising Advisory Panel She is currently working on the lsquosmall matterrsquo of The Shaw Report into Network Rail financing

Bombardier | Train Operator of the Year

Train Operator of the Year

FIRST HULL TRAINSHull Trains is leading the way in deliver-ing outstanding customer service and topped the NRPS league for passenger satisfaction in 2014 and 2015 Year-on-year passenger growth has been around 20 Fleet performance is excellent with more than 95 of trains departing from their origin station on time We also have one of the lowest delays per kilometre results for any long-distance operator

NORTHERN RAILThe past 12 months have seen significant improvements at Northern mdash resulting in franchise best scores in several key areas of the business With a new Managing Direc-tor at the helm and a new customer service strategy in place Northern is well on its way to delivering lsquoa railway the North can be proud ofrsquo

GREAT WESTERN RAILWAY amp JONES GARRARD MOVEIn August 2014 GWR launched an interior refit of its high speed trains The design goal was to create a premium interior that would make passengers feel just as spe-cial as if they were experiencing luxury British car interiors such as Jaguar and Land Rover GWR absolutely loves the first class upgrade which embraces the herit-age of the Great Western Railway

FIRST TRANSPENNINE EXPRESSFTPE run frequent train services to and from Manchester Airport In order to in-crease passenger numbers and revenue a campaign was implemented consisting of 30 screens in all three arrival terminals for a six month period This activity started in July 2015 and consists of dynamic adver-tising displays featuring real-time train in-formation and key promotional messages

VIRGIN TRAINSOur vision at Virgin Trains is lsquoScrew aver-age create amazingrsquo and technological innovation is a key factor in us achieving this vision Customers are at the heart of what we do To create amazing for our customers our aim is to be at the lead-ing edge of digital innovation in the rail industry and create a seamless and per-sonalised experience

ABELLIO GREATER ANGLIAAbellio Greater Anglia has continued to deliver impressive performance and cus-tomer-focussed improvements across all aspects of its operations over the last 12 months including significant customer benefits agreed as part of its short fran-chise to October 2016

WE MOVE LONDON

Bombardier helps keep London moving on one of the busiest and most complex transport networks in the world

Our trains on London Undergroundrsquos Victoria and Sub-Surface lines and on London Overground transport thousands

every day For the Crossrail and LOTRAIN projects we are also delivering our new state-of-the-art AVENTRA trains

wwwbombardiercom

BOMBARDIER amp AVENTRA are trademarks of Bombardier Inc or its subsidiaries

MERSEYRAILMerseyrail is a self-contained urban net-work on Merseyside operating a fleet of 59 Class 507 508 electric multiple units 800 trains run daily carrying over 100000 passengers on an average week day over two lines the Wirral Line and the North-ern Line It covers 120 kilometres of track with 66 stations

SOUTHEASTERN RAILWAYSoutheastern serves more London ter-minals than any other operator and with 80 of passengers commuting into Lon-don it provides 1400 train services each day into and out of the cityrsquos busiest ter-minals The third-rail electrification makes services particularly vulnerable during the winter months Despite some significant operational constraints Southeastern has steadily improved customer satisfaction and reversed a declining punctuality per-formance to record its best ever results

LONDON UNDERGROUNDAgainst a backdrop of a growing city and steadily-increasing ridership including a new record of more than 4middot5 million pas-sengers in one day London Underground is carrying out a huge programme of modernisation Major stations trains track and control systems are being updated or replaced to provide more capacity Redevelopment projects to in-crease capacity at key stations and make them step-free are underway at places such as Victoria Tottenham Court Road and Bond Street

Introduction

Over the past 18 years the Rail Business Awards have become an unmissable high-light of the rail industry calendar celebrat-ing a wide range of innovations initiatives and projects

Founded in 1997 by Woodhouse Com-munications as the first national business awards for the UK rail sector the Rail Busi-ness Awards have now become part of the Railway Gazette Group at DVV Media UK Ltd Our industry-leading titles have been closely involved with RBA as media partners for several years and we see some natural synergies with Rail Business Intelligence as the leading newsletter for senior executives in the UK rail sector

This yearrsquos awards retain a strong fo-cus on the lsquofront linersquo of rail operations including Safety and Security Customer Service and Digital amp Social Media as well as Rail Freight Train Operator Engineer-ing Rolling Stock Stations and Innovation Once again there is an emphasis on the lsquopeoplersquo side of the industry with keenly- contested categories for Young Profes-sional Rail Engineer of the Future and Industry Leader as well as the corporate awards for Training amp Development and

Women In Rail And then of course the final supreme award for Rail Business of the Year

This preview lists all the entries for each of the categories along with details of our sponsors The shortlisted entries and winners will be announced on the night and summarised in our review supple-ment As always I have been impressed by the depth and breadth of the entries Although each award can only have one winner it is right that we should acknowl-edge all of the companies and individuals who have great stories to tell

And while these awards look back to celebrate what has been achieved in the past 12 months I hope they will also pro-vide an inspiration for our industry to face the challenges that lie ahead There will always be opportunities to innovate and I have no doubt that there will be countless examples of excellence for the Rail Busi-ness Awards to celebrate in the years to come

Chris Jackson Editor-in-Chief Railway Gazette Group

All change no change

The awareness of the RBF throughout the rail industry is at a modern-day high thanks to the hard work of the good people who make time to support the charity Their fundraising enables us to maintain the level of help we provide to more than 600 people every year

RBF has big ambitions The level of fund raising achieved over the past year or two gave us the confidence to launch during 2015 one of the biggest positive changes for decades mdash a package of new adviso-ry services to complement our financial grant regime

We have developed the new services to provide a structure that has the potential to tackle the cause of a personrsquos problems while still providing financial grants to those who need them

Itrsquos a success story but there is no com-placency in the RBF Everything the chari-ty does needs financial support Every day RBF needs pound1500 just to keep things run-ning On top of that to maintain our new services we need an additional pound160000 a year Not a huge sum for big businesses but itrsquos a big ask for RBF and one that we will be unable to meet without the indus-tryrsquos support

Yes some railway workers can earn good money but there is still significant need for RBF help Other industries and professions have supported their own charities for years They welcome the opportunity to help those in need with-in their respective lsquofamiliesrsquo Surely the rail industry is no different from say the auto motive or construction sectors

So as a supporter and chairman of the RBF I make no apology in making a similar plea to that which we made at last yearrsquos Rail Business Awards The railway and its supply chain employ some 212000 peo-ple What a world of difference it would make if just 10 of that number gave just pound1 a week through payroll giving

Please help us to help others by mak-ing a donation tonight and by encourag-ing your people to support the RBF mdash either through fund raising or through volunteering

The need is real

Make a difference

Give generously tonight

Tim ShovellerChairman RBF

Positive change but the jobrsquos not done

wwwfacebookcomrailwaybenefitfundRBF1858

Blog wwwrailwaybenefitfundblogcomWeb wwwrailwaybenefitfundorg

Meet our sponsors

POINTERS

No 490 July 23 2015

Continued on page 2

Continued on page 7

ailway

GERMANY

Dr Heike Hanagarth

FREIGHT

INNOTRANS 2014

Berlin this month

September 2014

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

Meet our sponsors

POINTERS

No 490 July 23 2015

Continued on page 2

Continued on page 7

ailway

GERMANY

Dr Heike Hanagarth

FREIGHT

INNOTRANS 2014

Berlin this month

September 2014

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

Meet our sponsors

POINTERS

No 490 July 23 2015

Continued on page 2

Continued on page 7

ailway

GERMANY

Dr Heike Hanagarth

FREIGHT

INNOTRANS 2014

Berlin this month

September 2014

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

Meet our sponsors

POINTERS

No 490 July 23 2015

Continued on page 2

Continued on page 7

ailway

GERMANY

Dr Heike Hanagarth

FREIGHT

INNOTRANS 2014

Berlin this month

September 2014

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

Meet our sponsors

POINTERS

No 490 July 23 2015

Continued on page 2

Continued on page 7

ailway

GERMANY

Dr Heike Hanagarth

FREIGHT

INNOTRANS 2014

Berlin this month

September 2014

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

Meet our sponsors

POINTERS

No 490 July 23 2015

Continued on page 2

Continued on page 7

ailway

GERMANY

Dr Heike Hanagarth

FREIGHT

INNOTRANS 2014

Berlin this month

September 2014

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

ailway

GERMANY

Dr Heike Hanagarth

FREIGHT

INNOTRANS 2014

Berlin this month

September 2014

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

ailway

GERMANY

Dr Heike Hanagarth

FREIGHT

INNOTRANS 2014

Berlin this month

September 2014

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

ailway

GERMANY

Dr Heike Hanagarth

FREIGHT

INNOTRANS 2014

Berlin this month

September 2014

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

ailway

GERMANY

Dr Heike Hanagarth

FREIGHT

INNOTRANS 2014

Berlin this month

September 2014

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

ailway

GERMANY

Dr Heike Hanagarth

FREIGHT

INNOTRANS 2014

Berlin this month

September 2014

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

ailway

GERMANY

Dr Heike Hanagarth

FREIGHT

INNOTRANS 2014

Berlin this month

September 2014

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

PLUS ASK THE BOSS

NEWTON AYCLIFFE

Grand opening

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

Marketing Campaign

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

Q4 2013

Q3 2015

Q4 2013

Q4 2014

2 - Research

4 - PIDD

Q1 2015

6 - GWRcom

Ongoing research

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

ProjectSME Business

Portals

ProjectEPOS

Party Content

On-BoardProject

Delay Repay

ProjectCorporate

Loyalty

RealisatIO

Planning amp P

At the statio

Post Arriv

al On TRAIN EXPERIE

rival at destin

BooKING

quickly and easily

WHEN I BOOK

(e-ticketing)

EXPERIENCE THE APP

I wantTO BE TAKEN

Create amazing

ENHANCED WANTS

BASIC NEEDS

Wersquore sorry

pound25 Refunded

ON-BOARD

board 40

leisure

customers

Class customers

1770 lost

property enquiries

in the last year

PLATFORMS

and easily

EASILY ON-BOARD

customers

MY LOYALTY

ENABLERS

RealisatIO

Letrsquos Board

Platform

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

wwwkbhgroupcouk

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

Station Excellence

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

VTG Rail UK Ltd

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

On Train Scalds

railricardocom

WE MOVE LONDON

wwwbombardiercom

railricardocom

WE MOVE LONDON

wwwbombardiercom

railricardocom

WE MOVE LONDON

wwwbombardiercom

railricardocom

WE MOVE LONDON

wwwbombardiercom

WE MOVE LONDON

wwwbombardiercom

WE MOVE LONDON

wwwbombardiercom

WE MOVE LONDON

wwwbombardiercom

Documents

Rail Business Awards 2015 shortlist - Railway · PDF fileWeb: . 4 s Meet our sponsors ... Enlighten, offer dynamic safety man-agement investigation, monitoring and reporting