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CONTENTS

GUIDE TO THE USER INTERFACE

Home screen

Order management screen

Account management screen

ORDER MANAGEMENT PROCESSES

Placing new order

Reordering

Changing or cancelling orders

RECORDS AND REPORTING

My portal orders

My current orders

All my orders

All my invoices

My current invoices

Using this guide

GUIDE TO THE USER INTERFACE

HOME SCREEN

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Order management screen

A. ORDER MANAGEMENT TABConduct all your order management tasks under one tab: placing and tracking orders; changing order details, reordering or cancelling orders; accessing order reports and order-related documents.

B. SAFETY AND PRODUCT INFORMATION TAB General safety information as well as specific information tailored to the products you buy.

C. CONTACTS AND USERS SCREENSFind your sales and customer centre contact details; send a comment, question or complaint directly to one of your Shell Chemicals contacts; and view and manage all the Customer Portal users at your company.

KEY INFORMATION

GUIDE TO THE USER INTERFACE

ORDER MANAGEMENT SCREEN

A. PLACE NEW ORDERPlace a new order – only products covered by your agreement with Shell will be listed to simplify the process.

B. MY PORTAL ORDERSView orders saved or submitted on the Customer Portal and filter by order number, order name or PO number.

C. RE-ORDERDuplicate an existing order and just update the quantity and delivery date as required, then submit again.

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Account management screen

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GUIDE TO THE USER INTERFACE

ACCOUNT MANAGEMENT SCREEN

A. ALL MY INVOICESAn overview of all your invoices for the past 18 months, with the ability to view, filter and download the data, and access your invoice documents.

B. MY CURRENT INVOICESAn overview of all your unpaid invoices, with the ability to view, filter and download detailed invoice data and access your invoice documents.

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Placing orders

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ORDER MANAGEMENT PROCESSES

PLACING ORDERS - STEP 1

A. Some information will be entered automatically for you by the system according to your user profile.

B. Select the delivery location from the drop down menu.

C. Select the product you wish to order from the list – to speed things up and avoid potential errors only products covered by your agreement with Shell will be listed.

D. Company and sold to location details are retrieved automatically from the system and displayed here for immediate validation.

STEP 1: SELECT PRODUCTS A

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Placing orders - Step 2

ORDER MANAGEMENT PROCESSES

PLACING ORDERS - STEP 2

Enter the mandatory order details – you will have the chance for a final review before submitting and you can save the order for a later date at any stage.

A. Enter a PO number.

B. Select MOT if more than one option available.

C. Enter quantity, unit, and delivery or collection date.

D. Continue to Review and submit to place the order or Save as draft for a later date. Saved orders will be given an order number but are not submitted to Shell.

STEP 2: ENTER ORDER DETAILS

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Placing orders - Step 3

ORDER MANAGEMENT PROCESSES

PLACING ORDERS - STEP 3

A. This screen provides a complete summary of the order details to allow you to give it a final check.

B. Place the order by clicking Submit.

Once an order is submitted you will see an acknowledgement of receipt screen.

Once submitted, acceptance of your order is still dependent on approval by the appropriate Shell Chemicals company and will be confirmed if requested or required via a separate notification.

STEP 3: REVIEW AND SUBMIT

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Reordering

ORDER MANAGEMENT PROCESSES

REORDERING

A. The Reorder functionality allows you to quickly re-order a product based on an existing order – find it on the top row of the Order management screen

KEY INFORMATIONA

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Changing or cancelling orders

ORDER MANAGEMENT PROCESSES

CHANGING OR CANCELLING ORDERS - STEP 1

A. Orders submitted online can be changed or cancelled, within the permitted window, via the My current orders screen on the Order management page.

KEY INFORMATION

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Changing or cancelling orders - Step 2

ORDER MANAGEMENT PROCESSES

CHANGING OR CANCELLING ORDERS - STEP 2

A. Change the quantity, unit or delivery date or cancel the order – then Submit change.

You will see a pop-up screen acknowledging receipt of the request for change or cancellation.

KEY INFORMATION

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i Click a hotspot to learn moreMy portal orders

RECORDS AND REPORTING

MY PORTAL ORDERS

Record of all Saved or Submitted orders created on the Customer Portal.

WHAT CAN YOU DO HERE?

A. Filter orders by order number, order name or PO number.B. Edit and submit saved orders.C. Download an order summary of submitted orders as pdf.D. Submit a new order.

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All my ordersMy current orders

RECORDS AND REPORTING

MY CURRENT ORDERS

A list of all your current orders up to payment.Provides real-time data straight from our SAP system.

WHAT CAN YOU DO HERE?

A. Filter orders by date range, product, delivery location, status and PO number.

B. Download a full order report.C. Expand individual orders to see full details.D. Sort order data by column headings.E. Download all order-related documents including order

confirmation, delivery documents, certificate of analysis and invoices.

F. Change or cancel order – subject to mode of transport and loading date restrictions – a pencil icon indicates that an order can be changed.

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All my orders

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RECORDS AND REPORTING

ALL MY ORDERS

All your company’s orders regardless of whether they were placed on the Customer Portal and irrespective of status (excluding rejected orders).

A history of all orders going back 18 months and 3 months into the future.

Real-time data straight from our SAP system.

WHAT CAN YOU DO HERE?

A. Display orders by delivery, due or despatch date rangeB. Filter orders by delivery location, status, PO number

or productC. Download a full order reportD. Expand orders to see full details E. Sort order data by column headingsF. Download order-related documents

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My current ordersMy portal orders

RECORDS AND REPORTING

ALL MY INVOICES

Details of all your company’s invoices going back 18 months, paid or unpaid, based on real-time data straight from our SAP system.

WHAT CAN YOU DO HERE?

A. View relevant invoices according to billing or due date and date range.

B. Filter search results by product, deliver to location, invoice status, PO of invoice number.

C. Expand invoice data for further details.D. Generate a report from the invoice data or download

as an Excel file.E. Access and download invoice documents – click

on an invoice number to open a PDF of the invoice.

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My current invoices

RECORDS AND REPORTING

MY CURRENT INVOICES

Details of all your company’s unpaid invoices, based on real-time data straight from our SAP system.

WHAT CAN YOU DO HERE?

A. Filter results by date, product, deliver to location, PO number or invoice number.

B. Expand summary invoice data for further details.C. Generate a report from the invoice data or download as

an Excel file.D. Access and download invoice documents – click on an

invoice number to open a PDF of the invoice.E. Raise a query against a particular invoice – click on

mail icon in the Actions column to send a query to your customer service representative.

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My portal orders

USING THIS GUIDE

Use the arrow buttons to move between the content pages.

Clicking on the button on any page will display the contents.

Tap a hotspot with an “i” to learn more. Close the popup using the .

Click the icons in the information panel to switch between key information, FAQs and quick tips.

Page numbers at the bottom of the information panel indicate additional content. Click a number to access additional information.

NAVIGATING PAGES CONTENTS FURTHER INFORMATION ‘HOT SPOTS’

ACCESSING KEY INFO, FAQS AND QUICK TIPS

ADDITIONAL CONTENT

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DISCLAIMER

Shell Chemicals refers to the various Shell Group companies engaged in the chemicals business. The Shell Group refers to the companies in which Royal Dutch Shell plc directly or indirectly owns investments.

Each of the companies that make up the Shell Group of companies is an independent entity and has its own separate identity.

The information contained in this publication is to the best of our knowledge true and accurate, but any recommendations or suggestions that may be made are without guarantee since the conditions of use are beyond our control.

The copyright of this document is vested in Shell Chemicals Limited. All rights reserved. Neither the whole nor any part of this document may be reproduced, stored in any retrieval system or transmitted in any form or by any means without the prior written consent of the copyright owner.Publication date: September 2016

For more information:Please speak to your Shell Chemicals customer centre contact.

www.shell.com/chemicalscustomerportal

Version 2.0 JULY 2017