Quality & Reliability - Jeppesenww1.jeppesen.com/.../CONNECT-Vail-2016-Quality-and-Reliability.pdf · George Zdravecky Vice President, Test & Product Assurance October 4, 2016 Jennifer

George ZdraveckyVice President, Test & Product AssuranceOctober 4, 2016

Jennifer FordTechnical Leader, Operations Support Services

Quality & Reliability

Customer-focused, DA-wide ecosystem

Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.

PlanPlan DispatchDispatch FlyFly MaintainMaintain

ControlControl

AnalyzeAnalyze

Data, Documents, Distribution & ServicesData, Documents, Distribution & Services

Digital AviationEcosystem

Navigation and Flight Optimization Mission Assurance


Digital Production System


Jeppesen is the Industry Leader


Database CoverageGlobal Alerts

0

5

10

15

20

25

30

35

40

Cycle 6 Cycle 7 Cycle 8 Cycle 9

Jeppesen Other

Alerts Per NAV Cycle

Jeppesen Other

Global Airports

~7,000

~2,100

Global Alerts (Calibrated)

0.00%

0.50%

1.00%

1.50%

2.00%

Cycle 6 Cycle 7 Cycle 8 Cycle 9

Jeppesen Other

Alerts Per Cycle Per Database Coverage

Technical Leader, Operations Support Services October 4, 2016

Jennifer Ford

Quality & ReliabilityDigital Production System Deep-Dive

Digital Production SystemQuality Escapes and Strategic Systemic Response

Strategic Systemic Response• Value Stream Mapping• Incident Categorization• Problem-Solving and

Measurement• Leadership Stand-Ups • Dedicated Teams• Financial Investment

Quality Escapes• Incorrect charts displayed• Application crashes• Certificate expiration • Error 199• JDM UI downtime• Charts not rendering


Data Production

Extract and Package

DeliveryDistribution

Device

AIP & Other Data

Customer Data

Digital Production System ImprovementsTactical Response of 37 Initiatives

• Corrective actions

• Preventative checks

• System Improvements


Data Production

Extract and Package


Device

AIP & Other Data

Customer Data

Digital Production System ImprovementsTactical Responses





Corrective Actions To Fix Root ProblemsRoot Problem: Duplicate Charts In Global Repository

• Programmatic Clean of chart repository

• Standard work training to global Data Production Teams

• Functionality Enhancements


Data Production

Extract and Package


Device

AIP & Other Data

Customer Data






Corrective Actions to Fix Root ProblemsRoot Problem: E-Delivery Infrastructure developed to package and publish quickly without stopping

• Development of Stop and Validate infrastructure

• Any data package can be configured to stop before delivery for manual or automated validation


Data Production

Extract and Package


Device

AIP & Other Data

Customer Data






Preventative checksGap: Authoring groups did not have mobile application check during chart authoring

• Development of verification viewer for global Data Production teams

• End-application quality check at chart creation


Data Production

Extract and Package


Device

AIP & Other Data

Customer Data






Preventative ChecksGap: Automated tests historically software focused

• Automated final chart verification check

• Quality assurance step run on standard world-wide database


Data Production

Extract and Package


Device

AIP & Other Data

Customer Data






System improvements to correct issues in the fieldGap: System limitation to deliver only on cyclic schedule

• Off-Cycle Revisions• Development of re-

delivery functionality• If an error is

detected or customer requested changes necessary


Digital Production System Continuous Improvement: Quality and Reliability

Integration Process Workshop

□ Dependency Map for TCLs

JDMPro JVC Account for Validation

□ Trip Kit On Demand

Certificate Management Process

Off-Cycle Revisions

□ JDMPro 2.0

AppExtract & Package Delivery

□ Cyclic Counts

□ 35 Character space flag for Term Chart Viewer

□ e-Delivery STOP and VALIDATE Capability

□ e-Delivery STOP Publish

□ e-Delivery Staging Area

□ Enroute aggregation tool cycle check

□ PDF2TCL Converter: embedded raster flag

□ E-Delivery Infrastructure Re-design

Data Production

AIP & Other Data

CustomerData

□ Enroute Validation

□ Automated Final Chart Verification Check

□ Weekly Manual Chart Quality Check

□ Data Validation Test Lab Recommendations

□ Data Validation Automated scripts

□ E-Delivery Dashboard

Chart Repository Cleanup

Chart release standard work/training for data production

□ Data Production Chart Validation time study

Validation Viewer for Data Production Teams

□ Automated Fix for corrupted MicroStation files

□ Obstacles QC tools

□ Stock Delete with Future Effective Date

□ PDF2TCL Flag Embedded Raster

□ Functionality to end chart EFF in future

□ Upgrade TCL Viewer for GNS

□ Value Stream Mapping

□ Metrics Collection and Analysis

□ ServiceNow ® Monitoring

□ Data Governance Stewardship Council

□ Nav DPS Stand-Up

□ Problem-Solving Methodology training

Strategic Systemic Improvements


George ZdraveckyVice President, Test & Product AssuranceOctober 4, 2016

Quality & Reliability

Flight Planning Deep-Dive

Flight Plan Statistics – All Environments

• 41,000 flight plans per day / 1.1 million flight plans per month (Silver & Gold)

• Produce 240,000 aviation weather charts per month/9,000 per day

• 402,500 Crew briefs generated per month/13,400 crew briefs per day

• Total NOTAM record volume for 2015 was 3.46 million; 2016 YTD is currently running nearly equal at +0.2%.

• Process average of 9,750 NOTAMs per day

• Average monthly volume is 260k in summer; 328k in winter.

• Current number of active NOTAMs at any given time is running at 60k


JHAS 2016 Availability

Author, 10/20/2016, Jeppesen Proprietary - Copyright © 2016 Jeppesen. All rights reserved.

Our Commitment

We Continue ..

• Continually improve our environment

– Data integrity

– Availability

– Reliability

– Stability

– Security

• Pursue higher availability & additional business continuity

• Provide ongoing communication, status and transparency


High Availability / Business Continuity Efforts

• Shadow/Stage/Design Segment Environment

• Data Integrity Checks

• Enhanced data integrity monitoring

• Improve/Accelerate Restore Process

• Enhanced Change Management, release, and support processes

2015 2016 2017

Network Enhancements– Implemented New Firewalls

– Enhanced Denial of Services Controls

– Rate Limiting Implemented

Migration to Virtual Servers

Continuous Application Health Checks and Monitoring

Customer migrations to balance load between environments

Disaster Recovery Contract in place and environment build

Third Party hosted standby DR environment (geographically dispersed)

Continued network enhancements (environment isolation)

Product/Solution development towards stability and high availability


DR Roadmap

• Architecture finalized• RFQ submitted• Vendor selected • Contract signed

• Build DR environment• Build Servers and O/S• Install applications • Enhanced Security• Traffic Throttling

• Finalize Applications• Application Testing• Regression Testing• Performance Testing• Customer data validation• Customer communication on

environment and access• Improved JPDC Monitoring

• Third party hosted Hot Standby DR

• Environment Ready and Available

• JPDC Enhancements

Q1/Q2 2016

Q3 2016

Q4 2016

Q1 2017

DR Phase I • Third Party Hosted (Tulsa, OK)• Jetplan.com, easyBrief, Jetplanner 4.x access• Weather, NOTAMS, Messaging Interfaces• ATC Filing Phased approach

DR Phase II • Additional functionality added• Automated Failover (seamless for

customer)


• Quality leads reliability and value for customer operations

• Quality is a competitive advantage

• Clarity drives velocity to market

• Verification and continuous inspection drive first time quality

• Monitor, measure, remove waste, continuously improve, deliver operational excellence

Drive Quality Policy


Create Value through Integrated Product Teams

Customer SolutionsProduct & Portfolio Mgmt.Product DevelopmentFunctions & Operations

IntegratedProduct

TeamIntegrated Product Team (IPT)

Design Develop Implement Support

Roles

Renew/Retire

Continuous Feedback / Learnings

Develop TransitionConcept MonitorScope Validate RetireDefine Confirm

0

ConceptAcceptance

1 2 3 4

Decisionto Pursue

Decisionto Show

Decisionto Offer

BusinessApproval

5

ProductionReadiness

11

Release

6

Approvalto Retire

SLiM

Mission Assurance 'milestones’

IPTs manage products through the lifecycle, within a portfolio


Zero Defects Program - QMS

Data Production

Infrastructure

Application

Customer Environment Test bed

Monitoring• System Health• Usage• Performance• Quality

Governance• Data• Compliance• Release• Implementation• Training• Quality

Incident Management• Coordinated System Recovery• Logging and Notification• Reporting

Problem Management• 8 Step Problems Solving Methodology• Fault Tree Analysis

30/60/90 day time boxes Processes


Continuous Measurable Improvement – Zero Defects



“Quality means doing it right when no one is looking.”

– Henry Ford

Q & A
