Quality Issues Around World

7/29/2019 Quality Issues Around World

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Topic :Quality Issues Around World



Group Members

Pramod Prajapati - 78

Ankush Verma - 06

Rohan Sapale - 66



Introduction

Until the early 19th Century there was very littleconcentration on quality

Since no one person was responsible for thecomplete product

Defective products were either scrapped or reworked



By the 1980’s

Total quality management (TQM) system

ISO 9000 series

The ISO 9001 quality management standard hasproven itself

It is universally accepted

More industry specific standards



BRIDGESTONE VS FORDMOTORS 15-Inch ATX and ATX II tire

The tire problem led to more than 3000 accidents

Blame was bounced back

Bridgestone’s tires and Ford’s design of the

vehicle were into question

Decatur, Illinois plant of Bridgestone was closed

Vs



Ford insists that Explorers fitted with Goodyear tires

Bridgestone states that the same tire holds up fineon a Ford Ranger

Bridgestone has claimed failures have been causedby Ford's recommended tire pressure

Both’s actions should be to FIX IT

Vs



A product recall was announced

Bridgestone recalled 6.5 million tires

A large number of lawsuits have been filed againstboth Ford and Firestone

Some settled out of court

Both Ford and Bridgestone knew of the dangers

End of Ford/Bridgestone relations

Effectively ending a 100-year supply relationship

Vs



COCA COLA Business Landscape

Ensure Food Safety & Security Across Entire

Supply Chain While: – Maintaining Quality in a Rapidly Evolving Business

Environment

– Producing Products Complaint to Increasing

RegulatoryRequirements & Consumer Expectations



Coca-Cola Crisis in India August 6th 2003, Center for Science and Environment

(CSE) releases report

Tests conducted by a variety of agencies

Confirmed that Coca-Cola products contained highlevels of pesticides

Parliament of India has banned the sale of Coca-Colain its cafeteria

However, Coca-Cola not only continues to sell drinkslaced with poisons



Ireland, Bolivia, Israel, Britain, Columbia,Italy, France and Canada also started campaigningfor the boycott

University of Michigan and New YorkUniversity banned Coke products from their campuses

Rajasthan, the High Court ruled in November 2004

Company must state the level of pesticides on theproduct label, in addition to the ingredients

Ground water lever at Kala Dera, in Rajasthan



Coca Cola Measures Key product and package quality

Coca-Cola system has the highest standards andprocesses to ensure consistent quality

From concentrate production to bottling andproduct delivery

The Coca-Cola system is governed by the Coca-Cola Operating Requirements

Highest standards in product safety and quality



Dr Reddy (Pharma Industry) Counter medications such as cough and coldproducts, nasal sprays, suppositories, medicated

wipes and anti-fungal creams

Dr Reddy's Laboratories for violating the regulator's

manufacturing quality level

Adulterated Presence of Foreign Tablets

Five voluntary product recalls

Establish an acceptable Quality Assurance andQuality Control program



If the company violates the consent decree

The FDA may order them to imposing fines of $15,000 for each day

Additional $15,000 for each violation of the law



Improving quality in pharma

manufacturing

Increased Use of Modern Manufacturing Tools

Benefits of New Process Validation Guidance

Clueless on the Cost of Poor Quality?

Right First Time

Regulatory Uncertainty



Steps for quality assurance

First Step: Taking the Global High-Level View

Second Step: Focused Assessment of SelectedSites

Third Step: Sustaining the Change

Overall risk levels dropped by 20 percent andefficiency improved by 25 percent



Tata Motors - Nano Where is the Fault Line?

If it was a design failure, it would have been seen inmany more cars

Driven 100,000 kilometres

Two fires aren’t because of a design flaw

Tata investigated some suppliers cut corners

Rise to a bad batch of faulty vehicles



Tata Motors was forced to shift production

temporarily to Pantnagar in Uttarakhand

Lot of pressure from the top management to launchthe Nano even though they had concerns about thenoise, vibration and harshness of the engine

Suddenly everybody was under enormous time

pressure

Ramp up from 3,000 units a month to 15,000 units amonth



Blaming a supplier is the cheapest trick

Full responsibility for selecting design, selectingsupplier, validating and testing prototypes,ensuring proper assembly and finally havingrobust supplier quality processes

Develop a much more collaborative designprocess



Answer to the Customer Combination of all these factors — supplier

quality, lack of integration, design adaptation — that has led to a faulty batch of cars

Replacing starter motors for free in an estimated140,000 cars

―Biggest-ever recall" in Indian history.

Cost is estimated at more than $20 million.



Conclusion Quality in every company place and important

and crucial role

As quality of the product or services are not asper the standards, the Goodwill of the company is

affected.

The Customer turns to prefer better qualityproducts

Hence this rather decrease the sale of a company



THANK YOU

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Quality Issues Around World