SAP Solution BriefSAP BusinessObjects Solution Portfolio

In an effort to improve patient safety and reduce healthcare costs, govern-ment bodies worldwide are mandating that hospitals track and report on core measures of quality and use them to im-prove processes and patient outcomes. For example, as of 2009 the Centers for Medicare and Medicaid Services (CMS) in the United States now require that hospitals track an increasing num-ber of quality measures. This is a mas-sive undertaking, given the complexities associated with care delivery for U.S. citizens. And in Germany, the National Institute for Quality in Healthcare requires similar metrics and review of quality indicators. Failure to meet reporting requirements and deadlines can result in delayed government pay-ments for patient services rendered.

As governments increase the number of quality measurement requirements, hospitals will find it even harder to com-ply. Most quality improvement depart-ments are small teams with outdated legacy systems and spreadsheets, which are useful for tracking and analy-sis but cant support predictive model-ing or what-if analysis. Data collection processes used on the front lines of patient care may be paper-based or fragmented across departments and locations. As a result, aggregating and standardizing data is typically a time-consuming, people-intensive process fraught with potential errors and likely to cause reporting delays or inaccurate data. In addition, hospitals tend to dis-cover medical care and patient safety issues many months after services have been rendered far too late to take swift, impactful action.

How can your hospital track and report these core measures efficiently? When a core measure indicates trouble, how can you quickly investigate root causes in time to impact patient care and safety?

SAP BusinessObjects software en-ables quality and management solutions for healthcare facilities that help you op-timize data collection and reporting pro-cesses and gain new levels of insight for quality improvement departments. Integrated SAP BusinessObjects appli-cations intelligently aggregate and sum-marize core measures, enabling you to understand and swiftly address the root causes of problems and ultimately improve patient care and safety.

Reduce Risk by Maximizing Clinical Transparency

You can use SAP BusinessObjects so-lutions to maximize clinical transparency and derive timely business insights from clinical and administrative data. The software pulls patient care data from your various back-end legacy systems, aggregates and summarizes core mea-sures, and generates standardized and custom reports to meet diverse needs. This gives you a consolidated view of patient care across your entire organiza-tion. Armed with greater clarity, you can improve processes, reduce risks to pa-tient safety, and report core metrics to government bodies with greater accura-cy and timeliness.

QUALITY MANAGEMENT IN HEALTHCAREGAIN VISIBIlITY TO IMPrOVe PATIeNT AND FINANCIAl OUTCOMeS

With SAP BusinessObjects software, you can improve the patient experience while reducing costs and risks of regulatory noncompliance. The software pulls patient care data, delivers a consoli-dated view of it in real time, and enables you to improve processes, reduce risks, and comply with reporting mandates.

the facility or department level as well as horizontally across functional areas such as finance, quality, and opera-tions. For example, you can automati-cally track performance of staff, identi-fy trends and potential problems, and implement standards, policies, and procedures that will help boost perfor-mance. The solutions also track com-mon risk management issues found in hospitals, such as patient falls, medica-tion errors, and hospital-acquired infec-tions that not only threaten patient well-being but also lead to medical liabilities. By enabling you to instantly access up-to-date information and insight, you can detect problems earlier, investigate root causes quicker, and proactively address issues to minimize their impact.

enhance Treatment QualityTodays patients are increasingly taking more responsibility for their healthcare decisions. To do this effectively, they need access to better and more under-standable information to make informed choices. Patients will be looking to their providers for data about the outcomes of the procedures they are interested in. Forward-thinking hospitals that pro-actively provide this information will have a leg up on the competition that doesnt.

To have these publicized KPIs benefit your hospital, you need to ensure that your numbers reflect a consistent, high-quality patient experience. So it is more important than ever to be able to track and monitor changes in quality and quickly bring about any needed inter-ventions. To support this process, SAP BusinessObjects solutions include

Integration between the applications allows you to link different departments across your hospital and office loca-tions. As a result, you can align key stakeholders including doctors, nurs-es, and executives around quality im-provement initiatives and effect mean-ingful change and real results. You can also: Gain full insight into the quality of

care patients receive Find and eliminate root causes of

issues impacting patient care reduce costs by minimizing the time

and resources associated with performance monitoring

Deliver timely, accurate reports to government bodies to help ensure timely payment for patient services rendered

Benchmark against healthcare indus-try standards

SAP BusinessObjects solutions help to minimize the amount of time business users need to quickly access just the right information, resulting in a rapid time to value. In addition, the solution is designed to be flexible, so you can adapt it to meet the unique require-ments of your organization.

Aggregate, Standardize, and Centralize Quality DataFor many management and quality de-partments, pulling together the massive amounts of patient information required to compile quality measures is a monu-mental task. Teams need to mine a wide variety of systems for meaningful data such as financial, admission, and lab as well as patient information in various departments. Because each system stores data in different formats,

staffers need to manually gather, inter-pret, and input data into a spreadsheet or database for each core measure. This is a time-consuming, error-prone process that makes it impossible to have real-time (or even near-real-time) insight into patient care.

SAP BusinessObjects solutions help transform fragmented data-collection activities into a streamlined, automated business flow that supports useful in-sight. The tools automatically pull data from your existing systems, standardize it, and use it to populate a multidimen-sional database that enables rapid, flexible data analysis. The database uses a prebuilt data model specifically designed to support the unique way in which hospitals operate. Multiple drill-down functions built into the solutions enable user insight at the level of detail required.

Identify Problems and risks earlyWithout the right analytic tools in place, identifying the root cause of poor care measures is akin to searching for a needle in a haystack. In most cases, by the time the medical professionals in-volved in the problem are pinpointed, they cant recall specifics about why a quality measure wasnt followed. By identifying these variances early, you can implement changes that optimize the patient care process.

SAP BusinessObjects solutions help you keep track of the most important key performance indicators (KPIs) by supporting personalized dashboards that make the KPIs clearly visible to the right people. leveraging prebuilt data models, you can instantly view data at

Author Name, Title/Function, Company

dozens of relevant KPIs that have been identified by recognized leaders in the industry, such as the Healthcare Finan-cial Management Association and the CMS. These KPIs enable you to identi-fy problems early enough to bring about swift change.

Answer Complex and Ad Hoc Questions FasterGiven the growing emphasis on taking cost out of the healthcare system, management needs to have deeper in-sight into cost structures across all de-partments and facilities. Most hospital executives today cant quickly generate reports to answer key questions such as Where is my hospital operating profitably? and Where is improve-ment needed to achieve our financial goals?

SAP BusinessObjects solutions enable you to answer these types of ad hoc questions quickly right from your desktop. For example, you can slice and dice data using intuitive analytical functions to answer questions such as: What are my operating costs at the

department level? What are my staffing costs across

different professional cohorts, such as nursing and physical therapists?

What are my most recent patient satisfaction scores?

Which of our service lines have the highest margins and offer the great-est revenue potential if further developed?

Where should we expand hospital services?

Where should we invest in the community for maximum impact?

Comply with Government reporting MandatesWith recent changes in legislation, hos-pitals are increasingly obligated to pro-vide more and more data to the CMS about outcomes and cost. In turn, this data is then published and made avail-able to prospective patients so they can make informed decisions about the quality and cost of their planned care. Failure to comply with this and other governmental reporting requirements can lead to penalties levied against your hospital. SAP BusinessObjects solutions enable you to facilitate better compliance by automatically pulling the relevant data required for various reporting needs. Seeing the source of the data gives you confidence that it is complete and accurate.

Key Benefits

With integrated SAP BusinessObjects solutions for management and quality in healthcare, you can: Facilitate more-informed decisions by

providing visibility into hospital-wide information

Uncover and prioritize the need for action through benchmarking against healthcare industry standards and internal goals

Improve hospital performance by identifying and replicating best prac-tices across the organization

Increase planning reliability by simu-lating how actions will affect hospital-wide performance

Increase staff productivity and data accuracy through automatic perfor-mance monitoring

Course-correct quicker, thanks to management alerts regarding devia-tions in KPIs

resolve issues more effectively by drilling down into and eliminating root causes

Learn More

For more information about how your healthcare organization can benefit from greater visibility and analytical insight, contact your SAP representative or visit www.sap.com/sapbusinessobjects /healthcare.

Integrated SAP BusinessObjects applications intelligent-ly aggregate and sum-marize core measures, enabling you to under-stand and swiftly ad-dress the root causes of problems and ulti-mately improve patient care and safety.

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Summary Integrated SAP BusinessObjects solutions enable you to derive timely insights from clini-cal and administrative data so you can improve processes, reduce risks to patient safety, and report core metrics to government entities quickly and accurately. The software unifies patient care data from your various back-end systems, aggregates and summarizes core measures, and enables greater clarity.

Business Challenges Difficulty tracking and reporting core measures of care quality lack of visibility into risks and root causes of patient care and profitability issues No way to answer ad hoc questions in a timely manner

Key Features Data aggregation and quality management Aggregate and standardize data from

back-end systems and populate a prebuilt data model designed for healthcare facilities Problem and risk identification Proactively identify risks, drill down to understand

root causes, and improve patient care outcomes Patient care management Track and trend changes in quality and quickly bring about

any needed interventions Compliance Automatically pull relevant data for various reporting needs

Business Benefits Better decision making through visibility into and analysis of hospital-wide information Swift course corrections via automated management alerts regarding deviations in key

performance indicators Increased staff productivity through automatic performance monitoring Improved hospital performance via identification and replication of best practices Effective planning through use of simulations on how actions will affect performance Timely problem resolution by drilling down into data and identifying and eliminating

root causes

For More InformationCall your SAP representative, or visit us online at www.sap.com/sapbusinessobjects/healthcare.