PROTON 206_308 V1 System Manual

PROTON 206/308System Manual

PROTON 206/308 The Smart Communicator

System Manual

Documentation Disclaimer

Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and manufacturing may warrant. Specifications are subject to change without notice.

This is a general documentation for all models of the product. The product may not support all the features and facilities described in the documentation.

Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect to this documentation and disclaims any implied warranties. While every precaution has been taken in the preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.

Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix Comsec's operating and maintenance instructions.

Copyright

All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means without the prior written consent of Matrix Comsec.

Version 1Release date : May 17, 2010

Warranty Statement

Matrix Comsec Pvt. Ltd. (Matrix) warrants to its consumer purchaser any of its products to be free of defects in material, workmanship and performance for a period of 15 months from date of manufacturing or 12 months from the date of installation which ever is earlier.

During this warranty period, Matrix will at its option, repair or replace the product at no additional charge if the product is found to have manufacturing defect. Any replacement product or part/s may be furnished on an exchange basis, which shall be new or like-new, provided that it has functionality at least equal to that of the product, being replaced. All replacement parts and products will be the property of Matrix. Parts repaired or replaced will be under warranty throughout the remainder of the original warranty period only.

This limited warranty does not apply to:1. Products that have been subjected to abuse, accident, natural disaster, misuse, modification, tampering,

faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered, tampered with, defaced or removed.

2. Products which have been damaged by lightning storms, water or power surges or which have been neglected, altered, used for a purpose other than the one for which they were manufactured, repaired by customer or any party without Matrix’s written authorization or used in any manner inconsistent with Matrix’s instructions.

3. Products received improperly packed or physically damaged. 4. Products damaged due to operation of product outside the products’ specifications or use without designated

protections.

Warranty valid only if:

• Primary protection on all the ports provided.• Mains supply is within limit and protected.• Environment conditions are maintained as per the product specifications.

Warranty Card:

• When the product is installed, please return the warranty card with:• Date, signature and stamp of the customer• Date, signature and stamp of the channel partner

• Matrix assumes that the customer agrees with the warranty terms even when the warranty card is not signed and returned as suggested.

The Purchaser shall have to bear shipping charges for sending product to Matrix for testing/rectification. The product shall be shipped to the Purchaser at no-charge if the material is found to be under warranty. The Purchaser shall have to either insure the product or assume liability for loss or damage during transit.

Matrix reserves the right to waive off or make any changes in its warranty policy without giving any notice.

If Matrix is unable to repair or replace, as applicable, a defective product which is covered by Matrix warranty, Matrix shall, within a reasonable time after being notified of the defect, refund the purchase price of the product provided the consumer/purchaser returns the product to Matrix.

In no event will Matrix be liable for any damages including lost profits, lost business, lost savings, downtime or delay, labor, repair or material cost, injury to person, property or other incidental or consequential damages arising out of use of or inability to use such product, even if Matrix has been advised of the possibility of such damages or losses or for any claim by any other party.

PROTON 206/308 V1 System Manual 5

Except for the obligations specifically set forth in this Warranty Policy Statement, in no event shall Matrix be liable for any direct, indirect, special, incidental or consequential damages whether based on contract or any other legal theory and where advised of the possibility of such damages.Neither Matrix nor any of its distributors, dealers or sub-dealers makes any other warranty of any kind, whether expressed or implied, with respect to Matrix products. Matrix and its distributors, dealers or sub-dealers specifically disclaim the implied warranties of merchantability and fitness for a particular purpose.

This warranty is not transferable and applies only to the original consumer purchaser of the Product. Warranty shall be void if the warranty card is not completed and registered with Matrix within 30 days of installation.

All legal course of action subjected to Vadodara (Gujarat, India) Jurisdiction only.

6 PROTON 206/308 V1 System Manual

Welcome

Thanks for purchasing a Matrix product.

We want you to get the maximum performance from our product. If you run into technical difficulties, we are here to help. But please consult this system manual first.

If you still can’t find the answer, gather all the information or questions that apply to your problem and with the product close to you, call your dealer. Matrix dealers are trained and ready to give you the support you need to get the most from your Matrix product. In fact, most problems reported are minor and can be easily solved over the phone.

In addition, technical consultation is available from Matrix engineers every business day. We are always ready to give advice on application requirements or specific information on installation and operation of our products.

Please note that the words ‘Station’ and ‘User’ are used synonymously.

The system manual is arranged alphabetically. We suggest the first time users to read this system manual in following sequence of topics.• “Introduction” 59• “Installation” 54• “Flexible Numbers” 51• “Demonstration of Tones” 41• “Distinctive Rings” 46• “Internal Call” 57• “External Call” 48• “Selective Trunk Access” 70• “Answering Calls” 17• “Receiving Incoming Calls” 67• “Call Pick Up” 29• “Call Transfer” 33• “Last Number Redial” 61• “Abbreviated Dialing” 11• “Call Splitting” 32• “Hold” 52• “Power Down Mode” 62• “Default the Configuration” 41• “Programming the System” 64



Contents

Copyright ...............................................................................................................................................4Warranty Statement ..............................................................................................................................5

Welcome..................................................................................................................................................... 7

Features and Facilities............................................................................................................................ 11

Abbreviated Dialing .............................................................................................................................11Alarm ...................................................................................................................................................14Allowed and Denied Lists ....................................................................................................................15Answering Calls ..................................................................................................................................17Auto Call Back .....................................................................................................................................17Auto Redial ..........................................................................................................................................18Barge-In ..............................................................................................................................................20Behind the PBX Applications ..............................................................................................................21Boss Ring ............................................................................................................................................22Busy Hunting Group ............................................................................................................................22Call Duration Control ...........................................................................................................................23Call Follow-Me ....................................................................................................................................26Call Forward ........................................................................................................................................26Call Park ..............................................................................................................................................28Call Pick Up .........................................................................................................................................29Call Progress Tones ............................................................................................................................30Call Splitting ........................................................................................................................................32Call Transfer ........................................................................................................................................33Call Transfer-On Busy .........................................................................................................................34Cancel Station Features ......................................................................................................................35Class Of Service (COS) ......................................................................................................................36Conference ..........................................................................................................................................39Continued Dialing ................................................................................................................................39Conversation Recording ......................................................................................................................40Day and Night Modes ..........................................................................................................................40Default the Configuration ....................................................................................................................41Demonstration of Tones ......................................................................................................................41Department Call ..................................................................................................................................42Direct Inward Dialing (DID) .................................................................................................................43Direct Outward System Access (DOSA) .............................................................................................44Distinctive Rings ..................................................................................................................................46Do Not Disturb (DND) .........................................................................................................................47Dynamic Lock ......................................................................................................................................47External Call ........................................................................................................................................48External Call Forward (ECF) ...............................................................................................................49Executive/Secretary ............................................................................................................................50Flash Timer .........................................................................................................................................50Flexible Numbers ................................................................................................................................51Hold .....................................................................................................................................................52Hotline .................................................................................................................................................52Installation ...........................................................................................................................................54Internal Call .........................................................................................................................................57Internal Call Restriction .......................................................................................................................57Interrupt Request ................................................................................................................................58Introduction .........................................................................................................................................59Last Number Redial ............................................................................................................................61Message Wait .....................................................................................................................................61Music on Hold .....................................................................................................................................61Operator ..............................................................................................................................................61

Power Down Mode ............................................................................................................................. 62Privacy ............................................................................................................................................... 63Private Trunk ...................................................................................................................................... 63Programming the System ................................................................................................................... 64Protecting the System ........................................................................................................................ 65Raid .................................................................................................................................................... 66Receiving Incoming Calls ................................................................................................................... 67Remote Alarm .................................................................................................................................... 67Remote Lock ...................................................................................................................................... 68Remote Programming ........................................................................................................................ 69Restart the System ............................................................................................................................. 69Selective Trunk Access ...................................................................................................................... 70Station Parameters ............................................................................................................................. 70System Security (Passwords) ............................................................................................................ 70Technical Specifications ..................................................................................................................... 72Toll Control ......................................................................................................................................... 73Troubleshooting ................................................................................................................................. 74Trunk Access ...................................................................................................................................... 75Trunk Landing .................................................................................................................................... 76Trunk Parameters ............................................................................................................................... 78Trunk Reservation .............................................................................................................................. 79Universal Service Number .................................................................................................................. 80User Security (User Password) .......................................................................................................... 81Virtual Stations ................................................................................................................................... 82Voice Mail Integration ......................................................................................................................... 83Walk-In Class of Service .................................................................................................................... 85

Appendices ............................................................................................................................................. 87

A: Features at a Glance ..................................................................................................................... 87B: System Commands ........................................................................................................................ 88C: System Parameters ....................................................................................................................... 88D: Station Parameters ........................................................................................................................ 89E: Trunk Parameters .......................................................................................................................... 89

Glossary .................................................................................................................................................. 91

Index ........................................................................................................................................................ 93

Features and Facilities

Abbreviated Dialing

What’s this?• Frequently called numbers can be stored in the system. These numbers can be dialed using specific codes.

This is called Abbreviated dialing. It is also known as Memory Dialing.• This helps save time while dialing frequently used numbers.• An abbreviated number is dialed through its directory index.

The PROTON 206/308 offers two types of Abbreviated Dialing: Personal Abbreviated Dialing and Global Abbreviated Dialing.• Each user is allocated memory space called personal memory to store 10 numbers of his own choice. This is

called Personal Abbreviated Dialing. These numbers are dialed out using access codes 800-809.• Besides personal memory, 90 numbers can be stored in a common memory space called global memory.

These numbers are dialed out using access codes 810-899. This is called Global Abbreviated Memory.

Personal Abbreviated Dialing

• The numbers stored in the personal memory of a user are dialed out.• Each user can store up to 10 numbers of his choice in his personal memory. • User can change these numbers anytime from his station without consulting the System Administrator or the

System Engineer.• The location codes for Personal Abbreviated Dialing are 00-09. Hence the access codes are 800 to 809.• Personal Abbreviated Dialing is allowed to all the users.• The system checks Trunk Access for daytime/nighttime and Toll Control allowed list and denied list before

dialing the Personal Abbreviated number. Hence for Personal Abbreviated Dialing, Trunk Access for daytime/nighttime, Toll Control allowed list and Toll Control denied list should be programmed properly.

Location00 to 09

Location00 to 09

Stations

S1

Sn

Access Codes for all stations 800-809

Personal Abbreviated Dialing

Proton


How to program Personal Abbreviated Dialing?

In the above commandDirectory Index is from 00 to 09.Trunk is 1, 2, 3, 0 or 5 (Here ‘0’ and ‘5’ are interpreted as trunks from group 0 or group 5 and not trunk 0 and 5)Number is the telephone number, which is to be abbreviated.

How to use Personal Abbreviated Dialing?

Example:To program telephone number 0265-2630555 at directory index 00 with trunk access code ‘2’, dial 18-00-2-02652630555.Once this location is programmed with the number, dial 800 to call the number.

Global Abbreviated Dialing

• The numbers stored in the global memory of the system are dialed out.• Global directory can be programmed either by the System Administrator or the System Engineer.• The global directory is common for all the users.• Maximum 90 numbers can be stored in the global directory. Location codes for global directory are from 10 to

99. Hence the access codes for global abbreviated dialing are 810 to 899.• Global Directory is divided into two parts i.e. Global Directory part 1 and Global Directory part 2.• A user can dial these numbers irrespective of his Toll Control. However these numbers can be dialed only if

the user is allowed this feature from Class of Service and it is given Trunk Access.• Telephone numbers of fire, police, branch offices or such other places can be stored in global directory part 1

and its access be given to all the users so that any user can access this facility.• Long distance numbers can be stored in global directory part 2 and its access be given to selected users.• In case of long distance numbers, complete numbers with preceding codes should be entered.

How to program?Use following command to program a telephone number in Global Directory:8-Directory Index-Trunk-Number-#/FlashWhere,

1 Lift handset. Dial tone

2 Dial 18-Directory Index-Trunk-Number-#/Flash. Confirmation tone

1 Lift the handset. Dial tone

2 Dial 8-Directory Index. Number dialed out

Location 10 to 54

S1Sn

COS

Trunk Access

Global Abbreviated dia ling - Part1

Access codes 810-854

Location 55 to 99

S1Sn

Global Abbreviated dia ling - Part 2

Access codes 855-899

COS

Trunk Access


Directory Index from 10 to 54 is for Global Directory Part I.Directory Index from 55 to 99 is for Global Directory Part II. Trunk specifies the trunk, from 1 to 3 which you want the system to use while making memory dialing. Group ‘0’ & ‘5’ can be used.Number is the telephone number (maximum 16 digits).

Use following command to allow/deny global directory part I on a station:335-Station-Day Time-Night TimeWhere,Station is from 21 to 28.

By default, Global Directory Part I on a station is allowed during Day Time and Night Time.

Use following command to enable/disable the access of global directory part I on all stations:335-*-Day Time-Night Time

Use following command to enable/disable the access of global directory part II on a station:336-Station-Day Time-Night TimeWhere,

Station is from 21 to 28.

By default, access of Global Directory Part II on a station is enabled during Day Time and Night Time.

Use following command to enable/disable the access of global directory part II on all stations:336-*-Day Time-Night Time

Example:Store ‘0265-2630555’ in location 10 and ‘022-26677889’ in location 55. Give access of global directory I in day time and global directory II in night time to station 23.Dial 8-0-0-2652630555-#Dial 8-55-0-02226677889-#Dial 335-23-1-0Dial 336-23-0-1

How to use Global Abbreviated Dialing?

Day Time Meaning

0 Deny Global Directory Part I

1 Allow Global Directory Part I

Night Time Meaning

0 Deny Global Directory Part I

1 Allow Global Directory Part I

Day Time Meaning

0 Deny Global Directory Part II

1 Allow Global Directory Part II

Night Time Meaning

0 Deny Global Directory Part II

1 Allow Global Directory Part II


2 Dial 8-Directory Index. Number dialed out.


Relevant Topics:1. “Class Of Service (COS)” 362. “Trunk Parameters” 783. “Trunk Access” 754. “Toll Control” 73

Alarm

What’s this?• The PROTON 206/308 can remind a station user after some specific time.• On expiry of the set time, the telephone starts ringing• When the station user lifts the handset, he gets music.• If he does not answer the call for time = Alarm Ring Timer 1 then the system gives ring to both, the station

user and the operator for time = Alarm Ring Timer 2.• Only one reminder can be set at a time on one station. The last set alarm supersedes all the previous

timings.• All station users can set duration alarm for same duration simultaneously.• If the station is engaged at the time of alarm then the station gets alarm when it becomes free.• Ring cadence of an alarm is same as that of Boss Ring.

How to use it?

Minutes can be from 00 to 99.

Example:To set a reminder after 9 minutes, dial 161-09.

To Cancel Alarm:

Example:To cancel the alarm dial 160 from your station.

How to program?Refer “Class Of Service (COS)” for details on how to allow Alarm to a user.

Timers of Relevance:Alarm Ring Timer 1-Time for which the station rings on which the alarm is set.Command : 217-13-TimerDefault : 90 secondsValid Range : 01 to 99 seconds.

Alarm Ring Timer 2-Time for which the station on which the alarm is set and the operator station both, rings simultaneously.Command : 217-14-TimerDefault : 60 secondsValid Range : 01 to 99 seconds


2 Dial 161-Minutes. Confirmation tone

3 Replace the handset.


2 Dial 160. Confirmation tone



Relevant Topics:1. “Class Of Service (COS)” 362. “Remote Alarm” 67

Allowed and Denied Lists

What’s this?Allowed and Denied lists is a group of number strings. The PROTON 206/308 uses these lists to support two different features viz. Toll Control and Dynamic Lock.

Association of Allowed and Denied lists with Toll Control:When the number is dialed from a station, the PROTON 206/308 compares the dialed number string with the number strings in allowed and denied lists.

Association of Allowed and Denied Lists with Dynamic Lock:If the user locks the station and thereafter dials a number from his station, the PROTON 206/308 compares the dialed number string with the number strings in allowed and denied lists for the locked status.

How it works?• Maximum 10 Allowed and Denied Lists (level) can be formed.• Each level accommodates 12 allowed strings and 12 denied strings.• Each number string can have maximum of 16 digits.• Number string can be a complete telephone number, area code or few initial digits of a telephone number.• An allowed-denied list (a level) should be assigned to each station depending upon the requirement.

Level Allowed String Denied String

0 Num0, Num1, Num2…. Num11 Num0, Num1, Num2…. Num11










TollControl

DynamicLock

Allowed ListAnd

Denied List


How to program?Step 1: Take a pen and a paper and decide which number strings are to be programmed as allowed strings and

the denied strings.Step 2: Program the allowed strings using command 252.Step 3: Program the denied strings using command 253.

Step 1Take a pen and a paper. Make the allowed and denied strings accordingly.

Step 2Use following command to program an allowed string:252-Level-Location-Number-FlashWhere Level is from 0 to 9.Location is from 00 to 11.Number is a complete telephone number, truncated telephone number or an area code.

Step 3Use following command to program a denied string:253-Level-Location-Number-FlashWhere Level is from 0 to 9.Location is from 00 to 11.Number is a complete telephone number, truncated telephone number or an area code.By default, Allowed and Denied Strings are shown in the table.

Example1:Program following allowed strings0265-23596950265-2555999

Solution:Program these two allowed strings in location 0 and 1 at level 3.252-3-00-02652359695-Flash252-3-01-02652555999-Flash Example 2:Program following denied strings:0265-28586762885966

Allowed String Denied String

B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #

B, B, B, B, B, B, B, B, 9, B, B, B 0, 00, B, B, B, B, B, B, 95, B, *, #

B, B, B, B, B, B, B, B, B, B, B, B 00, B, B, B, B, B, B, B, B, B, *, #

B, B, B, B, B, B, B, B, B, B, B, B B, B, B, B, B, B, B, B, B, B, *, #

B, B, B, B, B, B, B, B, 9, B, B, B 0, 98, 00, B, B, B, B, B, 95, B, *, #

B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #

B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #

B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #

B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #

B, B, B, B, B, B, B, B, B, B, B, B 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #


Solution:Program these two denied strings at location 0 and 1 of level 3.253-3-00-02652858676-Flash253-3-01-2885966-Flash

Important Point:• Allowed strings and Denied strings cannot be programmed remotely.

Relevant Topics:1. “Toll Control” 732. “Dynamic Lock” 47

Answering Calls

When your station rings, lift the handset. The ring stops and you get connected to the calling party. You may start-talking immediately. The PROTON 206/308 offers a facility to identify the caller before answering the call. If the caller is a station then the station rings as Trin......Trin.....Trin.... This is called single ring. If the caller is an external caller the station on which the trunk call lands rings as Trin...Trin...........Trin...Trin... This is called double ring. These two types of rings differentiate an internal caller and an external caller.

Relevant Topic:1. “Distinctive Rings” 46

Auto Call Back

What’s this?The PROTON 206/308 offers two types of Auto Call Back viz. Auto Call Back-On Busy and Auto Call Back-On No Reply.

Auto Call Back-On Busy

What’s this?• Station user need not keep dialing busy station repeatedly. • Station user can request Auto Call Back by dialing ‘2’ during busy tone.• When the requested station becomes free it rings. Simultaneously station that requested Auto Call Back also

starts ringing. Whosoever answers first gets ring-back tone, whereas other end keeps ringing. Once the ring is answered, ring-back tone stops and speech is established.

• Auto Call Back can also be requested on busy trunk.

To Set ACB-On Busy

If Auto Call Back ring is not answered within 30 seconds, it stops and Auto Call Back request gets cleared. This is called Auto Call Back Ring Timer and is programmable.

To Cancel ACB-On Busy

1 Dial Number. Busy tone





Example:Station 23 is busy. To enable Auto Call Back, dial 2 during busy tone. If you have wrongly dialed 23 and want to cancel Auto Call Back request, dial 102 to cancel it.

Auto Call Back-On No Reply

What’s this?• Station user need not keep trying “no-reply” station repeatedly. • Station user can set ACB-No Reply.• When the station user for whom ACB request was made returns to his desk and picks up the handset the

station that requested ACB rings.• Both the stations come in speech when the station that requested ACB answers the call.

To Set ACB-on No reply

To Cancel Auto Call Back

How to program?Please refer “Class Of Service (COS)” for details on how to allow Auto Call Back to a user.

Important Points:• Only one ACB-On Busy request is entertained at a time.• Only one ACB-On No Reply request is entertained at a time.• The last ACB request supersedes all other previous ACB requests.• ACB-On Busy and ACB-On No Reply can be used simultaneously.

Timer of Relevance:Auto Call Back Ring Timer-Time for which the station on which the ACB is set rings.Command : 217-10-SecondsDefault : 45 seconds.Valid Range : 01 to 99 seconds

Relevant Topic:1. “Class Of Service (COS)” 36

Auto Redial

What’s this?• Many times when we make a call, we find that the called party is busy. Hence we have to try the same

number again and again to contact him. This is very frustrating and time-consuming. Auto Redial rescues us from this sheer wastage of time. The system gives ring to the station user that requested Auto Redial, when the call goes through.

• The PROTON 206/308 offers two types of Auto Redial. Low priority Auto Redial and High priority Auto Redial.

• Generally the system should be programmed in such a manner that in low priority type the number of trials made by the system is less (count) and the time gap between two trials (timer) is more whereas in high priority type the number of trials is more and the time gap between two trials is less. This enables us to give Auto Redial facility to senior officials as well as staff persons.


2 Dial Flash-2. Confirmation tone




How to use it?

Example:Dialed number 0265-2335679 is busy. To enable Auto Redial, disconnect and dial 77 or 777.

To Cancel Auto Redial

Example:Dialed number 0265-2335679 was busy. Auto Redial is requested. Meanwhile the same number calls. Now to cancel Auto Redial request, dial 70.

How to program?Please refer “Class Of Service (COS)” for details on how to allow Auto Redial to a station.

Timers of Relevance:Auto Redial RBT Wait Timer-Time for which the PROTON 206/308 waits to sense RBT from the PSTN after dialing the requested number.Command : 2142-TimerDefault : 30 SecondsValid Range : 01 to 99 seconds.

Low Priority Auto Redial Timer and Count-Duration and the number of times the system shall try the request number.Command : 2143-Timer-CountDefault Timer : 40 secondsDefault Count : 01Valid Range for Timer : 01 to 99 secondsValid Range for Count : 01 to 99

High Priority Auto Redial Timer and Count-Duration and the number of times the system shall try the requested number.Command : 2144-Timer-CountDefault Timer : 30 secondsDefault Count : 01Valid Range for Timer : 01 to 99 secondsValid Range for Count : 01 to 99

Important Points:• Only one number can be requested for Auto Redial at a time from one station.• All stations can attempt Auto Redial simultaneously.• If the system detects busy tone it releases the trunk and redials the number after some time.• If the system does not detect ring back tone for time = Auto Redial RBT wait timer, it releases the trunk and

tries after some time.


2 Grab a trunk. Trunk dial tone


4 Disconnect.


6Dial 77 (for Low Priority Auto Redial) Or Dial 777 (for High Priority auto Redial).

Confirmation tone




• If the system detects ring back tone, it gives ring on your station. When you lift the handset, you get connected with the desired party.

• The system uses the same trunk type you used to make a call. If you dialed the number using trunk access code 5, the system takes one of the free trunks from this group for Auto Redial. If you tried out the number on a selected trunk, the system uses that particular trunk only.

• Auto Redial will suspend if there is any activity (ringing or dialing) on your station. It resumes as soon as your station becomes free.

• Auto Redial does not work in following cases:• If the trunk lines do not support standard tones. Frequency and timings are critical for auto redial to work.• Trunk condition is poor and various tones cannot be detected properly.• Called party lifts within 3 seconds after the ring starts on his phone.• Behind the PBX applications where Matrix trunks are connected to stations of some other PBX which do not

support standard tones.


Barge-In

What’s this?• When your message is urgent and you cannot wait for the called person to become free, you can land in his

conversation after intimating him.• While landing, you get music and the called person gets beeps of internal call waiting tone.• During the beeps, the called person can dial ‘Flash-1’ to answer your call. In this case the third party is put on

hold and gets music and hence cannot listen to your conversation.• If the called person does not dial ‘Flash-1’ then speech is automatically established after time = barge-in

timer.• Replace your handset once your talk is over. This will automatically restore his original speech with the held-

up party.

How to use it?

Example:Station 23 is busy. To give a very urgent message to him, dial 33 on busy tone.

How to program?Please refer “Class Of Service (COS)” for details on how to allow Barge-In to a station.

Timer of Relevance:Barge-In Timer-Time after which the speech is established.Command : 217-12-TimerDefault : 05 secondsValid Range : 01 to 99 seconds.

Important Points:• Barge-In can work only if the destination is in speech.• Barge-In works even when the destination is talking on the trunk line.



3 Dial 33. Music. The destination gets beeps.

4The system connects you to the destination after 5 seconds. Start talking after the music stops.


• Barge-In can also be done by keeping one party in hold. Suppose a trunk call is to be transferred to a busy station then you can keep the caller in hold mode and Barge-In the destination to inform him about his call. This is most advantageous feature for the operator.

• However, Barge-In will not work when the destination is in threeparty mode or in dialing state or ringing.• It will also not work if any station is having call privacy from Barge-In.


Behind the PBX Applications

What’s this?Many times, small and medium range PBX systems are connected behind some bigger PBX systems. Such applications are used mainly to expand the existing capacity of the big PBX already in use. Stations coming from the big PBX are used as trunks of the small PBX. There could also be some PSTN trunks coming directly on the smaller PBX. Such configurations are known as ‘Behind the PBX’ application.

In such situations, it is not easy to implement toll control restrictions.

Consider a simple eventStation 21 of PBX B in the figure above is not given long distance dialing facility. It has access to all the trunks. Now when he wants to use T2 or T3, which are directly coming from PSTN, he dials ‘0’. He gets PSTN dial tone and dials the number.

But when he does similar procedure on T1, he gets error tone. Because, in this case when station 21 grabs T1 by dialing a code, he gets dial tone of the PBX A. Now when he again dials ‘0’ to grab PSTN dial tone, PBX understands it to be a long distance call and since station 21 is not allowed long distance calls, the system rejects dialing on trunk and gives error tone to station A.

Hence now if station 21 of PBX B is to be allowed external dialing through T1, he should be given long distance dialing access. If this is done then station 21 may make long distance calls on T1, T2 and T3.

The PROTON 206/308 solves this problem by providing programmable PBX Expansion count for each trunk. This count is the number of digits to be ignored before toll control check is begun. The PBX Expansion count is same as the number of PBXs connected between the main PBX and the last subscriber.

In the figure shown, the PBX Expansion count of T1 should be kept 1 and for T2 and T3, it should be kept ‘0’.


CAUTION!For all normal applications, keep this PBX Expansion count to 0 for all the trunks. Otherwise, outside dialing may be hampered. The PROTON 206/308 supports PBX Expansion count for each trunk.

How to program?Use following command to program PBX Expansion count for a trunk:54-Trunk-PEC CountTrunk is from 1 to 3.PEC Count is from 0 to 9By default, PEC for all the trunks is 0.

Example: To program PEC=1 for trunk 1, dial 54-1-1.

Boss Ring

What’s this?This feature helps the user to identify the caller. A person in the organization having higher hierarchy can be assigned this feature. Whenever a person having access to Boss Ring calls any other person in the organization, the called station rings differently. This helps the called party to identify the caller.

How to program?Boss Ring is a programmable feature. It can be allowed or denied to a station user. This feature is associated with feature Raid. Whenever a person having access to Raid makes a call the called station gets Boss Ring. Please refer “Class Of Service (COS)” for more details.

Important Point:• Boss Ring is same as Alarm Ring.

Relevant Topics:1. “Distinctive Rings” 462. “Class Of Service (COS)” 36

Busy Hunting Group

What’s this?In some applications, it is desirable that if the called station is busy, the call should ring on the near by station instead of giving busy tone to the caller.

How to use it?Desired stations can be programmed in one group. If the called station is busy then the call will be diverted to next free station in the group.

How to program?Use following command to program a station in a busy hunting group:304-Station-Busy Hunting GroupWhere,Station is from 21 to 28Busy Hunting Group is from 1 to 9

Use following command to program all stations in a busy hunting group:304-*-Busy Hunting Group


Where,Busy Hunting Group is from 1 to 9By default, all stations are in Busy hunting Group 0.

Example:To program stations 202, 206 and 208 in hunting group 1. 304-202-1304-206-1304-208-1

With this program, on calling 202 if 202 is busy then the call will be diverted to 206 and if 206 is also busy then it will be diverted to 208.

Important Points:• This facility may appear same as our feature “Call Transfer-On Busy” but they are different. If the said feature

is used then calls can only be transferred to any other single station and not to a group of stations. If this facility is used then chaining of Call Transfer-on busy gets enabled i.e. the system hunts for free station in the group you have programmed.

• All stations can be programmed in one group.• 9 such groups (from group 1 to group 9) can be programmed. • If any station is programmed with group value 0, that station will not be included in any group.• This feature is applicable for only internal calls and not for incoming calls.

Call Duration Control

What’s this?Call Duration Control (CDC) helps the customer to restrict the duration of the calls whether, incoming or outgoing external calls. This feature disconnects incoming or outgoing external calls after a set time. People tend to talk about sports, movies, politics and such other subjects over telephone. Now, these topics are generally not related to business. Moreover, such topics tend to take more time than the business talk for which the call was originally made. If duration of each call can be restricted, people will talk to the point and not drift to other unproductive talk. There are many advantages:• Reduction in telephone bills.• Trunks will be easily available for other outgoing calls. More business calls can be made during working

hours leading to more business.• Your trunks remain free for incoming calls. More customers can call. • People spend more time on the actual job on hand rather than on telephone. This means increased

productivity.• Call Duration Control can be set for each station.• Call Duration Control for Outgoing calls can be enabled/disabled for local calls, STD+ISD calls and incoming

calls separately.

How it works?• Local calls, STD calls and incoming calls can be disconnected at set times.• Local calls, STD calls and incoming calls can be disconnected for different timings separately.


• If CDC is activated, then system gives warning beeps after time = CDC warn timer. After the warning tone, the system waits for time = CDC good-bye timer before releasing the connection forcefully.

• CDC can be activated on selected stations.• CDC can be activated for either day, or night, or both.• In case of transferred call, the CDC timer gets reset and starts again afresh on the transferred station.• It is also possible to just warn the user without disconnecting his call. In this case, the user gets the beeps

after the programmed time but his call does not get disconnected.• If Barge-in/Raid feature is used on a station on which CDC is activated then the time for which Barge-In/Raid

was done will not be counted.

How to program?Step 1: Enable/disable CDC for local calls using command 3331.Step 2: Enable/disable CDC for STD call using command 3332.Step 3: Enable/disable CDC for incoming calls using command 3333.Step 4: Enable/disable CDC warning beeps without disconnection using command 3334.Step 5: Set various timer for CDC.

Step 1Use following command to enable/disable CDC for local calls:3331-Station-Day Time-Night TimeWhere,Station is from 21 to 28.

Use following command to enable/disable CDC for Local calls for all stations:3331-*-Day Time-Night TimeBy default, CDC for local calls is disabled during day time and night time.

Step 2Use following command to enable/disable CDC for STD calls:3332-Station-Day Time-Night TimeWhere,


Use following command to enable/disable CDC for STD calls for all stations:3332-*-Day Time-Night TimeBy default, CDC for STD calls disabled during day time and night time.

Day Time Night Time Meaning

0 0 CDC is disabled

1 1 CDC is enabled


0 0 CDC is disabled

1 1 CDC is enabled


Step 3Use following command to enable/disable CDC for incoming calls:3333-Station-Day Time-Night TimeWhere,


Use following command to enable/disable CDC for incoming calls for all stations:3333-*-Day Time-Night TimeBy default, CDC for incoming calls is disabled during day time and night time.

Step 4Use following command to enable/disable CDC warning beeps without disconnection:3334-Station-Day Time-Night TimeWhere,


Use following command to enable/disable CDC warning beeps without disconnection:3334-*-Day Time-Night TimeBy default, CDC warning beeps are enabled during day time and night time.

Step 5Timers of Relevance:Disconnection time should be programmed for different call types using following table:

Examples:Program CDC for incoming calls on station 23 during daytime for 4 minutes. The system should give me beep after 3.5 minutes.

Use following commands:3333-23-1-0217-28-210217-29-30

Program CDC for STD calls on station 21 during nighttime for 5 minutes. The system should give me beep after 4 minutes.

Use following commands:3332-21-0-1217-27-240217-29-60


0 0 CDC is disabled

1 1 CDC is enabled


0 0 CDC is disabled

1 1 CDC is enabled

Command Description Range Default Unit

217-26-Timer CDC local warn timer 001-255 240 Sec

217-27-Timer CDC STD warn timer 001-255 120 Sec

217-28-Timer CDC incoming warn timer 001-255 240 Sec

217-29-Timer CDC good-bye timer 01-99 60 Sec


Call Follow-Me

What’s this?• Suppose you went to your co-worker’s place and you want that all the calls coming on your station should

now come to your co-worker’s station then you can use this feature.• The station dial tone changes to feature tone if its calls are forwarded.

How to use it?

Example:My station number is 23. My User password is 1212. Right now I am at station 21. I want that all my calls on 23 come to station 21. Dial 132-23-1212 from station 21.

Cancel Call Follow-Me

How to program?Please refer “Class Of Service (COS)” for more details on how to allow this feature to a station user.

Relevant Topics:1. “User Security (User Password)” 812. “Class Of Service (COS)” 36

Call Forward

What’s this?In an organization people might move from one place to another to accomplish a job. They do not sit at fixed places. A user might go to his colleague’s desk to work on a project they are doing jointly. A manager might go on the production floor or remain in conference room for few hours. In such situations, a user cannot afford to miss his calls. He would like to attend his calls from his new location. To fulfill this requirement, the PROTON 206/308 offers a facility called “Call Forward”.

Access to Call Forward is programmable and hence can be allowed or denied to a user. Please refer topic “Class Of Service (COS)” for details on how to enable this feature on a particular station.

The PROTON 206/308 offers three types of Call Forward:• Call Forward-All Calls• Call Forward-If Busy• Call Forward-If No Reply

Call Forward-All Calls

What’s this?• You can use this feature when you are not available on your place for some time and you wish to divert all

your calls on some other station.• Whenever you wish privacy or want to attend to uninterrupted discussion or thinking, you can use this

feature. Once invoked, all calls on your station will go to the station where the calls are forwarded.


2 Dial 132-Station-User Password. Confirmation tone




How to use it?

Example:My station is 23. I am busy in meeting. I want my calls to go to station 24, dial 131-24.

Call Forward-If Busy

What’s this?• This feature is useful for a group of people performing same type of job. In such a case you can divert your

calls to your colleague while you are already busy over phone.• The external calls can only intimate you by giving beeps but they won’t be transferred to the specified station.

How to use it?

Example:My station is 23. I am busy over phone most of the times. To forward all my calls to station 24 in such condition, dial 134-24.

Call Forward-If No Reply

What’s this?• The system diverts the call to some other station if the destination does not answer the ring in time = Ring

Back Timer: transfer on no-reply.• You and your colleague can use this feature. In your absence, the caller automatically gets diverted to your

colleague who can take messages for you.

How to use it?

Example:I have two stations, 23 and 25. I am busy over station 23 and the call comes on station 25 at that time only. I want that if my existing call gets finished in some time, I can attend the call on station 25 but if could not attend the call then it should be diverted to station 24 after some time. To forward the call to station 24 but only after few rings, dial 133-24 from station 25.

Cancel Call Forward (all calls/if busy/if no reply)

Important Points:• If the call is important, your secretary (the station where your calls are forwarded) can dial you and transfer

the call back to you.• You can continue making calls from your station.• The station dial tone changes to feature tone if its calls are forwarded.• If your station is 21 and if you have forwarded all your calls to station 24 under no-reply condition then all

calls which are transferred to station 21 will land on station 21 for time = Ring Back Timer: Transfer on no-Reply and then will land on station 24.

• Trunk calls also get diverted if not answered.


2 Dial 131-Station. Confirmation tone








• If call forward on-busy and call forward-on No Reply, both are enabled at the same station at the same time then on dialing 130, both the features will get cancelled.

• Only one type of call forward features viz. Call Forward if busy, Call forward if no reply etc. can be enabled at one point of time.

Timer of Relevance:Ring Back Timer: Transfer-on No Reply-Time after which the call gets forwarded.Command : 217-19-TimerDefault : 20 secondsValid Range : 01 to 99 seconds.


Call Park

What’s this?• You can park the current call and attend to another call.• While a call is parked, you may use other system features like Call Pick-Up, Call Follow-Me, attending a call

ringing on other station without losing current call. While the call is parked the parked party gets the music.• If you don’t retrieve the call within time equal to call park timer, the call comes back to you automatically. Your

station starts ringing. In case you are in conversation, you get beeps to remind you of the parked call.

How to use it?

To retrieve the parked call:

Example:My station is 23. While talking with one party, I got external call waiting tone (double beeps). To attend the waiting call; I should park the present call. When my talk is completed with this call, I want to retrieve the parked call. To do this, I shouldDial Flash-7: When I am in speech with first party.Dial Flash-1: To attend second party.Disconnect: On completion of talk with party 2.Dial 17: To retrieve the parked call.

How to program?Please refer “Class Of Service (COS)” on how to allow Call Park to a station user.

Important Points:• Once the call is parked, it remains parked for time = Call Park Timer.

Timer of Relevance:Call Park Timer-Time for which the call gets parked.Command : 211-TimerDefault : 30 secondsValid Range : 01 to 99 seconds.

1 Speech with trunk (or station).

2 Dial Flash. Feature tone

3 Dial 7. Call Parked.


2 Dial 17. Speech.



Call Pick Up

What’s this?You can answer calls of your colleague or co-worker without physically going to his station. You can use this feature to answer even trunk calls ringing on other stations. The PROTON 206/308 offers two types of call pick up facility viz. Call Pick Up-Group and Call Pick Up-Selective.

Call Pick Up-Group

Calls of any station within your group can be answered simply by dialing `4’ after lifting the handset.• Maximum 10 call pick up groups can be formed.• In case more stations are ringing, the station with the least port number will be picked up first.• This feature can be used when people performing same job sit in groups and intragroup call pick up is to be

allowed whereas inter group call pick up is to be restricted.

How to use it?

Call Pick Up-Selective

• Call of any ringing station can be answered by dialing 12-Station after lifting the handset.• This is useful when more than one stations are ringing and you want to answer one of them selectively.• For selective call pick up, it is not necessary for the station to be in the same pick up group.

How to use it?

How to program?Call Pick Up-GroupStep 1: Decide number of call pick-up groups to be formed.Step 2: Program the station in call pick-up group using command 301.Step 3: Assign a Class of Service group with call pick-up feature enabled.

Step 1Decide the number of call pick-up groups to be formed.

Step 2Use following command to program a station in call pick-up group:301-Station-Call Pick Up GroupWhere,Station is from 21 to 28.Call pick-up group is from 0 to 9.

Use following command to program all stations in same call pick-up group:301-*-Call Pick-Up GroupBy default, all stations are in the same group.


2 Dial 4. Speech.


2 Dial 12-Station. Speech.


Step 3Please refer “Class Of Service (COS)” for details on how to allow Call Pick-Up feature to the user.

Important Point:• Alarm ring and Auto Call Back ring cannot be picked up from any other station.


Call Progress Tones

The PROTON 206/308 gives various tones in different situations. This is how the PROTON 206/308 responds to dialing of codes and commands.

Dial Tone

When you lift the handset you get dial tone. Dial tone stays for 7 seconds. This Dial Tone Timer is programmable. After that error tone starts.• Sound: Toooooooooooo

Use following command to program the Dial Tone Timer:217-00-SecondsRange = 01 to 99 secondsDefault = 07 seconds

Ring Back Tone

When you dial internal number and if that number is free, you will get the ring back tone. The ring back tone continues for 45 seconds. This Ring Back Tone Timer is programmable.• Sound: Turroo... Turrroo

Use following command to program the Ring Back Tone Timer:217-01-SecondsRange = 01 to 99 secondsDefault = 45 seconds

Busy Tone (Engage Tone)

High pitch beeps with equal on and off periods. When you dial any station that is busy, you get busy tone. Busy tone continues for 5 seconds. This timer is programmable. • Sound: Tooooooo.........Toooooooo

Use following command to program the Busy Tone timer:217-02-SecondsRange = 01 to 99 secondsDefault = 05 seconds

Error Tone

The Error Tone is made of fast beeps. When you perform some wrong operation or try using a feature without access, you get error tone.• Sound: Too…Too…Too…Too


Internal Call Waiting Tone

Short beep followed by longer off duration repeated every second. This is also known as intrusion tone. Busy user gets this tone over his speech when some other station attempts interrupt request/barge-in.• Sound: Beep.…………Beep

The user gets this tone till the Interrupt request timer or the barge-in timer

External Call Waiting Tone

This tone is of two ticks followed by a longer off time of approximately 3 seconds. Busy programmed destination station gets this tone when there is a fresh TELCO call.• Sound: Beep...Beep………....Beep...Beep

This tone continues for transfer-On busy timer.

Feature Tone

Short beep followed by a longer off duration repeated every second. The feature tone is given to the user when he has one party as held party and tires to access a feature same time as dial tone. By default, feature tone remains for 7 seconds. • Sound: Beep… Beep

Feature Confirmation Tone

This tone is continuous, fast beeps. The PROTON 206/308 confirms successful usage of features with this tone. The confirmation tone remains for 7 seconds. This is called Feature Confirmation Tone Timer and is programmable.• Sound: Beep... Beep... Beep

Use following command to program the Feature Confirmation Tone Timer:217-04-SecondsRange = 01 to 99 secondsDefault = 05 seconds

Programming Tone

Short beeps followed by a longer off duration repeated every second. It is exactly same as the feature tone. The PROTON 206/308 prompts you to enter fresh commands during programming with this tone. The system waits for this time before programming tone changes to error tone.

Use following command to program Programming Tone Timer:217-05-SecondsRange = 01 to 99 secondsDefault = 15 seconds

Programming Error Tone

This tone is exactly same as the Error Tone. This tone is given when some wrong programming command is dialed. This tone remains for 3 seconds. This Programming Error Tone timer is programmable.• Sound: Too…Too…Too…Too

Use following command to program the Programming Error Tone Timer:217-06-SecondsRange = 01 to 99 secondsDefault = 03 seconds


Programming Confirmation Tone

This is exactly same as the feature confirmation tone. This tone is continuous, fast beeps. During programming, this tone indicates that valid command is received by the system and it has taken necessary action. This tone remains for 3 seconds. This is called Programming Confirmation Tone Timer and is programmable.• Sound: Beep... Beep... Beep

Use following command to program the Programming Confirmation Tone Timer:217-07-SecondsRange = 01 to 99 secondsDefault = 02 seconds

Tone Specifications:

Call Splitting

What’s this?• This feature enables you to talk to two persons alternately.• Call Splitting is also known as Hold-Consult or Hold-Toggle.

How to use it?Call Splitting can be used in any of the following three combinations:1. Two stations2. One station and one trunk3. Two trunks

Call Splitting between two stations

Call Splitting between two trunks

Name Frequency Cadence

Dial Tone 440Hz Continuous

Ring Back Tone 440Hz 400ms on, 200ms off, 400ms on, 2000ms off

Busy Tone 440Hz 750ms on, 750ms off

Error Tone 440Hz 250ms on, 250ms off

Internal Call Waiting Tone 440Hz 67ms on, 2933ms off

Trunk Call Waiting Tone 440Hz 67ms on, 67ms off, 67ms on, 2799ms off

Feature Confirmation Tone 440Hz 33ms on, 33ms off

Programming Tone/Feature Tone 440Hz 100ms on, 900ms off

Programming Confirmation Tone 440Hz 33ms on, 33ms off

Programming Error Tone 440Hz 250ms on, 250ms off

1 Speech with station.

2 Dial Flash. Feature tone. Called station goes on Hold.

3 Dial another Station. Ring Back Tone

4 Speech with the station when the call is answered.

5 Dial Flash-1. Speech with held party.

1 Speech with trunk.

2 Dial Flash. Dial tone. Trunk goes on Hold.

3 Dial 8. Feature tone

4 Dial 0 or 5 or 61-63 to grab another trunk. Trunk dial tone

5 Dial telephone number. Ring Back Tone


Call Splitting between a station and a trunk

Important Points:• Only one of the two persons will be in conversation with you at a time. The third person is on hold. He gets

music and cannot hear your conversation.• When in speech with a station and getting external call waiting tone, you can dial Flash-1 to answer the trunk

call. The station is put on hold and gets music. Now, you can split between the two persons.• Interrupting station can also be answered very much in the same way as described above. Your current call

is put on hold and speech with the interrupting station is established. Once again, you can split between the two persons.

• Conference can be invoked to include both the parties by dialing Flash-0.• A station user having access to ‘Call Hold’ can only do call splitting.

How to program?Please refer “Class Of Service (COS)” for details on how to allow ‘Call Hold’ to a user.

Relevant Topics:1. “Conference” 392. “Call Transfer” 333. “Call Park” 284. “Class Of Service (COS)” 36

Call Transfer

The PROTON 206/308 offers four types of call transfer:• Call Transfer-Screened• Call Transfer-While ringing• Call Transfer-On busy• Call Transfer-Trunk-to-Trunk

Call Transfer-Screened

What’s this?• This is normal call transfer and the most widely used.• Operators can use this method to transfer incoming calls.

How to use it?

6 Speech with called party when the call is answered.



2 Dial Flash. Feature tone. External party goes on Hold.

3 Dial Station. Ring Back Tone

4 Speech with the station when the call is answered.





4 Wait for the station to answer. Speech when ring answered.

5 Put the handset. Call is transferred.


Important Points:• Internal station calls can also be transferred to some other station.• While waiting for the station to answer, you can abandon the transfer by dialing Flash. The ring on the station

is stopped and you get connected to the person on hold.

Call Transfer-While Ringing

What’s this?• Transfer a call without waiting for the destination to answer.• An operator can use this feature when there are other calls pending and she cannot wait for the station to

respond to intimate the call.• This is also known as “Wait For Ring Transfer”.

How to use it?

Important Points:• Internal station calls can also be transferred to some other station.• If the called station does not respond to the ring within 45 secs., the call comes back to the station that

transferred the call. This is same as Ring back tone timer.• If the station that transferred the call is free at the time of call return, caller gets ring.• If the station that transferred the call is busy at the time of call return and if it was an internal call transfer then

the caller gets busy tone.

Call Transfer-On Busy

What’s this?• Transfer a call on a station already in speech with some other person.• Operators can transfer calls without even checking for the status of the destination station.• This is also known as “Blind Transfer”.• The busy destination station gets intrusion tone. He can speak to the calling person by dialing ‘Flash’.

How to use it?

Important Points:• Internal station calls can also be transferred to some other station.• A call can be transferred on busy station only if it is not programmed with call privacy from trunk call.• If the called station does not respond to the intrusion tone within 45 seconds, the call comes back to the

station that transferred the call.• If the station that transferred the call is free at the time of call return, caller gets ring.• If the station that transferred the call is busy at the time of call return and if it was an internal call transfer then

the caller gets busy tone.




4 Put the handset.



3 Dial Station. Busy tone

4 Disconnect. Call will be transferred on the busy station and it will get intrusion tone.


Call Transfer-Trunk-to-Trunk

What’s this?• An external call can be transferred on another trunk line.• The operator need not remain in speech. Two external persons can speak through the PROTON 206/308.

How to use it?

Important Points:• In case a colleague has not come to the office, his incoming calls can be transferred on his residence’s

phone line or on his mobile.• In case a remote colleague is not having long distance or international dialing facility from his present

location. He can dial his office and request the operator to connect him to the desired number.• A warning tone is given after DOSA inactivity timer. To extend the call, either of the person has to dial a digit

in tone (DTMF). Dialing of ‘##’ terminates the call and both the trunks get released.

Single/Double Ring on Trunk Call Transfer

What’s this?The PROTON 206/308 can be programmed to give single/double ring on trunk call transferred on another station.

Use following command to set single/double ring:157-0 : Single ring on trunk call transfer.157-1 : Double ring on trunk call transfer. How to program?Please refer “Class Of Service (COS)” for details on how to allow Call Transfer to a user.

Relevant Topics:1. “Class Of Service (COS)” 362. “Privacy” 633. “Conference” 394. “Direct Outward System Access (DOSA)” 44

Cancel Station Features

What’s this?• Feature like Alarms, Auto Call Back, Call Follow-Me, Call Forward, Hot Line, Hot Outward Dialing and Walk

in Class of Service can be cancelled from the station.• There is separate cancellation code for each feature except walk in class of service but this is a master

command to cancel all the features with a single command.

How to use it?

How to program?The features set on a station can also be cleared from programming mode.

1 3-way mode as described in call splitting.


3 Dial 8. Station disconnects. Trunk 1 and Trunk 2 remain in speech.





Use following command to clear all the features on a station:343-StationWhere,Station is from 21 to 28.

Following features of the station are cleared:• Alarm• Auto Call Back• Call Forward/Follow me• Dynamic Lock• Hot-Outward Dialing• Hot Line• Walk-In Class of Service

Example:Clear all the features on station 25, dial343-25

Class Of Service (COS)

What’s this?From the viewpoint of utilizing the features of a PBX, all users in an organization are not equal. Some users are important and their time is more valuable. Further, their nature of job also differs. Keeping this diversity in mind, it is imperative that the features they need from a system differ from person to person.

The feature requirements can also vary from time to time. For example, the features required during day time and during night time need not be the same.

It is the system’s responsibility to allow or deny a feature access to a user depending on his needs. The system should support flexible allocation of features to different users. This accessibility of different features for a user is known as his Class of Service (COS).

How it works?The PROTON 206/308 supports very flexible COS programming. Each user can be assigned different COS depending on his and the organization’s needs. All the features supported by the system are presented in form of a list.

Each feature in the list is identified with a 2-digit number (Feature Index). Following table lists all the features with feature index to be used during programming:

Feature Name Feature Index

Internal Dialing 00

Call Hold + Call Park 01

Call Transfer 02

Conference 03

Call Pick Up 04

Hot Outward Dialing 05

Dynamic Lock 06

Alarm 07

Call Forward 08

Call Follow Me 09


Relevant features from this list can be selected and put in a group. One can make few feature access groups depending upon the requirement. First group contains none of the features. Second group contain only internal dialing. Third group contain very common features like Call Pick Up, Call Transfer, Internal Dialing etc. Fourth group contain more advanced features and so on. Once programmed, COS groups may look like:

By default, in all the 10 COS groups a set of features is allowed based on common requirement. Default COS groups’ chart is attached herewith:

Now, these groups can be allocated to the users depending upon the hierarchy of the user in the organization. A user can be assigned different COS groups for day time and night time. Once these groups are assigned to the users, the user’s COS table looks like:

Auto Call Back 10

Interrupt Request + Barge-In 11

Raid 12

Trunk Reservation + Continued Dialing 13

Auto Redial-Low Priority 14

Auto Redial-High Priority 15

Group 00 01 02 03 04 … 13 14 15

0 N N N N N … N N N

1 N N Y Y N … N Y N

2 Y N N Y Y … Y Y Y

3 N N N Y Y … N N N

4 Y Y Y N Y … N Y N

5 Y Y Y N Y … Y Y N

6 Y Y Y Y Y … Y Y Y




Group 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

0 N N N N N N N N N N N N N N N N

1 Y N N N N N N N N N N N N N N N

2 Y Y Y N Y N N N N N Y N N N Y N

3 Y Y Y N Y Y Y N N N Y N N N Y N

4 Y Y Y N Y Y Y Y N N Y N N N Y N

5 Y Y Y N Y Y Y Y Y Y Y N N N Y N

6 Y Y Y N Y Y Y Y Y Y Y Y N N Y N

7 Y Y Y Y Y Y Y Y Y Y Y Y N Y Y Y

8 Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y

9 Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y

Station Number COS group for Day Time COS group for Night time

21 7 1

22 6 4

23 4 4

24 3 3

… … …

… … …

… … …

Feature Name Feature Index


Following points are relevant:• Maximum 10 feature groups can be formed (0-9).• Each feature can be enabled or disabled in each group.• Group 2 is the default COS group.

How to program?Step 1: Decide the number of COS groups to be used.Step 2: Prepare a list of the features required in each COS group and program it using command 250.Step 3: Assign COS group to a station during daytime/nighttime using command 31.

Step 1Take a pen and a paper and decide the number of groups to be formed and what all features are to be enabled in each group.

Step 2Use following command to enable/disable a feature in a COS group:250-COS Group-Feature Index-CodeWhere,COS Group is from 0 to 9.Feature Index is from 00 to 15.

Step 3Use following command to assign a COS group to station during daytime/nighttime:31-Station-COS Group for Daytime-COS Group for NighttimeWhere,Station is from 21 to 28.COS Group for Daytime is from 0 to 9.COS Group for Nighttime is from 0 to 9.

Use following command to assign a same COS group to all stations during daytime/nighttime:31-*-COS Group for Daytime-COS Group for NighttimeWhere,COS Group for Daytime is from 0 to 9.COS Group for Nighttime is from 0 to 9.

Example:Make a COS group ‘5’ having features like Call Transfer, Conference, Hot Outward Dialing, Call Forward, Auto Call Back, Raid, Trunk Reservation.250-5-02-1250-5-03-1250-5-05-1250-5-08-1250-5-10-1250-5-12-1250-5-13-1

Relevant Topic:1. “Day and Night Modes” 40

Code Meaning

0 Feature Disabled

1 Feature Enabled


Conference

What’s this?The PROTON 206/308 offers the facility of 3-party conference. 3-Party conference can be conducted at a spur of the moment without much prior planning. If a user is talking to some one and he feels he should include a third person in his present talk and have a conference, he can do so without disconnecting his present talk. All he has to do is to hold present person, dial the third person and then dial conference code.

Following three combinations are allowed in 3-party conference• All three stations• Two stations and one trunk• One station and two trunks

How to use it?

It is possible to have Conference-Unsupervised.This feature enables the operator to connect two trunks through the system and get herself free from the discussion.

Suppose you are at city A. Your two colleagues are at city B and city C. Now using this feature, you being at City A can make conference with City B and City C and once in conversation, if you disconnect then City B and City C can talk to each other.

How to use it?

How to program?Access to Conference is programmable. Please refer section “Class Of Service” for details on how to allow/deny conference to a station. For more details, please refer “Call Splitting” and “Call Transfer”.

Relevant Topics:1. “Class Of Service (COS)” 362. “Call Splitting” 323. “Call Transfer” 33

Continued Dialing

What’s this?Modern trunk exchanges support many advanced features like Call waiting, Call Forward, etc. This requires dialing of codes during speech. The dialing of codes does not create problem when you are dialing on the trunk directly, but the PBX between you and the TELCO exchange, the TELCO codes clash with the PBX codes. This leads to difficulty in accessing TELCO features while in speech. However, Matrix supports access to all codes from any station. In essence, you have to inform the PBX that you need to dial some code on the trunk. Dialing Flash-# precisely does this. Once this code is dialed, you can dial any code within 10 seconds.

How to use it?


2 Dial Flash-0. 3-way speech.



3 Dial 8. Station disconnect. Trunk1-Trunk2 speech.




Example:To use call waiting facility of TELCO exchange from any station, follow the following steps:

How to program?Please refer “Class Of Service (COS)” for details on how to allow continued dialing on trunk to a station.

Please note that a station that is allowed the feature of trunk reservation can only use continued dialing.


Conversation Recording

What’s this?• The PROTON 206/308 supports this feature if Matrix VMS viz. Cadence is interfaced with it. • This feature enables the station user to record the on-going conversation. The conversation is recorded in

the mailbox of the station user who uses this feature.

How to use it?

How to program?No special programming is required for this feature. It is allowed to all the stations.

Important Point:• Conversation Recording is allowed only to stations having access to Conference.

Relevant Topic:1. “Voice Mail Integration” 83

Day and Night Modes

What’s this?The PROTON 206/308 can be programmed to work differently during daytime (working hours) and nighttime (non-working hours). This makes management of trunk calls efficient and avoid misuse of features and facilities. Generally following features/facilities can be programmed differently for day and night times.• Class of Service

3 Dial #. Feature tone stopped.

4 Dial Desired Code.

1 Dial Flash-#. This informs the system to pass following code.

2 Dial Flash-2. Speech with second call.


4 Dial Flash-1. Speech with first call.


6 Dial Flash-2. Speech with second call.

Speech with other party.

Dial Flash. Station gets feature tone. The other party gets hold on music.

Dial 109. The station gets RBT.

The PROTON-308 calls Cadence answers the call and conference is ensued between caller, called party and the Cadence. The Cadence records the conversation in the mailbox of the station user.


• Toll Control• Trunk Access • Trunk Landing Destination• Trunk Hunting Scheme

This feature is very helpful in offices. The PROTON 206/308 can be set to night mode (non-working hour) at the close of the day. The next morning it can be set to day mode (working hours).

How to use it?Use following command to switch day/night mode:151 : System goes in day mode.152 : System goes in night mode.

This command is allowed from SA and SE Mode.By default, the system is in Day Mode.

Default the Configuration

What’s this?Every system comes with pre-defined set of variables like station’s flexible numbers, timers and other parameters. These pre-defined settings are called default settings. The default value of each programmable parameter is mentioned in the respective section. If the default setting suits your requirements then you may not even program the system and the system will work according to default settings.

When to use it?Many times it happens that due to some programming error, the system goes haywire and you are unable to analyse the problem. During such situation, it is advisable to software default the system. However software default of the system can be done from the programming mode and hence programming password should be known. If you forget the password then software default cannot be done and in that case hardware default of the system should be done.

How to use it?• Enter Programming Mode.• Dial 18-Programming Password.• The system restarts

Important Point:• Software default of the system will change all system parameters, system timers, system passwords and all

the parameters set related to various features and facilities to default values.

Relevant Topics:1. “Programming the System” 642. “System Security (Passwords)” 70

Demonstration of Tones

What’s this?Different types of tones generated by the PBX to indicate different status like error tone, dial tone, etc. can be heard by giving following commands. When a customer purchases an PBX, he feels to get acquainted with different types of tones given by the system. Unless one is familiar with these tones, he would not understand their meaning. If a group of people wants to hear these tones, a hands-free phone can be used.


How to use it?Following commands can be used to hear different types of tones. (These commands should be given from the programming mode).

Timer of Relevance:Demonstration Tone Timer-This time specifies the duration of for which tone while demonstrated.Command : 217-18-TimerDefault : 20 secondsValid Range : 01 to 99 seconds

Department Call

What’s this?• A common number can be assigned to a group of persons doing same kind of job.• This feature is very useful in service industry where few homogenous groups of persons performing similar

type of work are formed. Now for the caller, it is not important to talk to a particular person only, rather he wants solution for his problem. Now to get solution he has to dial a station, if that station is busy, he has to again dial another station and this may go on if more people of the group are busy. Instead, if there is a common code for this group, it would be easy for the caller to dial a code and call goes to any of the free stations of that group. This feature precisely satisfies this need. Here you have to dial a code and the call will land on first of the free stations from the group.

• However, if required a particular person can also be contacted by dialing his station number.• Maximum 10 groups can be defined. Each group has a unique code. The access codes for group 0 to 9 are

from 3980 to 3889.

How it works?• You can program maximum 8 stations in a group.• Maximum 10 such groups can be formed.• A station can also be put in any group.• A station can also be kept out of all groups.• Once station can be programmed in more the one group.• When a fresh call is made on a group, the system locates first free station in a group. The call is routed on

this station. Accordingly, incoming traffic will be more on the first few stations in a group.• A new incoming call will go on later station if all previous stations are busy.• Group call can be made even from DID.• If groups are not programmed, we get error tone when we make a department call.• No group of stations is defined by factory default; hence one cann’t access any station by dialing group code

unless it is programmed.

How to use it?

Sr. Tone Command

1 Dial Tone 161-1

2 Ring Back Tone 161-2

3 Busy Tone 161-3

4 Error Tone 161-4

5 Confirmation Tone 161-5

6 Programming Tone 161-6

7 Warning Tone 161-9

8 Music 161-0


2 Dial Pilot Number. Ring Back Tone (The call lands on first of the free station of the group).


Example:To access any of the free stations in a group 1, dial 3981.

How to program?Use following command to program Department Call:251-Department Group-Station1....Station8Where,Department group is from 0 to 9.Station1...Station8 are stations from 21 to 28 to be defined in a group. (If less than 8 station are required in a group, use ‘#’ to terminate the command).

Example:To program stations 21, 25 and 28 in a group to be accessed with code 3980.

Use following command:251-0-21-25-28-#

Program station 21, 25 and 28 in a group to be accessed with code 3981.251-1-21-25-28-#

Important Point:• Department group 9 is used as VMS group. Hence if VMS is interfaced with the PROTON 206/308 and if the

VMS ports are assigned a group, group 9 cannot be used for Pilot Call.

Relevant Topics:1. “Flexible Numbers” 512. “Voice Mail Integration” 83

Direct Inward Dialing (DID)

What’s this?The System can perform the task of an operator of transferring the call to the desired station. This facility is called Direct Inward Dialing (DID).

By using this facility, frequent callers can reach desired stations by dialing the station numbers.

How to program?Step 1: Enable/disable DID on a trunk/s during daytime and nighttime using command 43.Step 2: Program the DID timers.

Step 1Use following command to program DID facility:43-Trunk-Day Time-Night TimeWhere,Trunk is from 1 to 3.

Use following command to program DID facility on all trunks:43-*-Day Time-Night Time


0 0 DID Disabled

1 1 DID Enabled


Example:Enable DID on trunk 2 during day time and disable it during night time.

Use following command:43-2-1-0By default, DID is disabled on all the trunks during both daytime and nighttime.

Step 2DID/DOSA Music Timer-Time for which caller gets music on dialing a DOSA enabled trunk.Command : 217-20-TimerDefault : 05 secondsValid Range : 01 to 99 seconds

DID/DOSA Beeps Timer-Time for which caller gets beeps after the music for dialing a valid station number.Command : 217-21-TimerDefault : 05 secondsValid Range : 01 to 99 seconds

DID/DOSA Ring Time-Time for which the station accessed through DID rings.Command : 217-22-TimerDefault : 30 secondsValid Range : 01 to 99 seconds.

Important Points:• DID facility can be enabled on one or more trunks.• DID can be enabled/disabled for day and night time independently.• Call Privacy can be given against DID calls. For more details, please refer topic ‘Privacy’.• DID facility cannot be used for stations starting with ‘1’ if DID and DOSA, both are to be used simultaneously

on the same trunk.

Relevant Topics:1. “Day and Night Modes” 402. “Privacy” 63

Direct Outward System Access (DOSA)

What’s this?DOSA enables the user to use the system resources for making outgoing call from anywhere outside the office. This facility is generally used to make long distance calls.

How it works?


• To make one DOSA call, minimum two trunk lines are used (L2 and L3 in figure). Hence, these should be connected to the PBX. However, in all four trunk lines are (L1, L2, L3 and L4 in figure) used while using this facility as shown below.

• When a caller dials a DOSA activated trunk, two trunk lines (L1 and L2) are used. Then the caller grabs the third trunk (L3) and dials a telephone number where fourth line (L4) is used.

• In DOSA call, speech quality may deteriorate since the length of the path increase.

How to use DOSA facility?• Dial a DOSA activated trunk.• On getting PBX dial tone, dial 1-Station Number-User Password. You get DOSA dial tone. (Short beeps)• On getting DOSA dial tone, dial ‘0’, ‘5’, ‘61’, ’62’ or ‘63’ to grab another trunk to get P & T dial tone.• On getting P & T dial tone, dial the telephone number.• Dial any digit except ‘#’ to continue the talk.• Dial ‘#’ to disconnect the call.• You are still logged in the system. You can make another call by grabbing P & T line.• Dial ‘#’ to end the DOSA session.

How to program DOSA facility?Step 1: Enable/disable DOSA on trunk during day time and night time using command 45.Step 2: Enable/disable DOSA on a station using command 35.Step 3: Program DOSA Inactivity Timer is Second/Minute using command 207.Step 4: Program the DOSA related timers.

Step 1Use following command to enable/disable DOSA facility on a trunk:45-Trunk-Day Time-Night TimeWhere,Trunk is from 1 to 3.

By default, DOSA is disabled on all the trunks both during daytime and nighttime.

Step 2Use following command to enable/disable DOSA on a station:35-Station-CodeWhere,


0 0 DOSA deactivated

1 1 DOSA activated

PSTNL1 L4

Proton206/308

L2 L3(DOSA activated

Trunk)

ResidenceClient’s Place

Office



By default, DOSA is disabled on all stations.

Example:Disable DOSA from station 23 on trunk 2 during day time enable it during nighttime.

Use following command to satisfy the requirement:35-23-145-2-0-1

Step 3Use following command to program DOSA Inactivity Timer in Second/Minute:207-Code

Where,

Step 4Timer of Relevance:DOSA Inactivity Timer-Time after which the system gives warning beeps to the caller:Command : 216-SecondsDefault : 30 secondsValid Range : 00 to 99 seconds.

For DOSA Music Timer and DOSA Beep Timer. Please refer ‘“Direct Inward Dialing (DID)”’.

Important Points:• DOSA facility can be enabled on one or more trunks.• DOSA can be enabled/disabled for Day and Night times independently.• DOSA inactivity timer is the time for which a line remains active even after the call is finished if the user

forgets to log out by dialing ‘#’. Hence it is advisable to program this timer for optimum period.• Because of poor line conditions, it is possible that DOSA facility may not work.

DOSA facility allows remote users to make long distance calls. It is advisable for all the users to understand the power and cost implication of this facility and hence enable this facility very carefully. It is strongly recommended to protect this facility with a unique password.

Relevant Topics:1. “Class Of Service (COS)” 362. “Direct Inward Dialing (DID)” 43

Distinctive Rings

What’s this?The PROTON 206/308 support different types of ring for different situations.

Code Meaning

0 DOSA Disable

1 DOSA Enable

Code Meaning

0 DOSA Inactivity Timer in Second

1 DOSA Inactivity Timer in Minute


Following table lists different types of ring and cadences for different situation:

As different ring cadences are used for different occasions, it is easy to guess the caller type before you answer the call. Thus, you can respond faster to a trunk call.

Do Not Disturb (DND)

What’s this?Please refer “Call Forward” for more details.

Dynamic Lock

What’s this?• A user can lock his station to avoid misuse of local and long distance dialing in his absence.• When a user locks his station, his toll control changes to limited dialing or no dialing.• The lock operates with a 4-digit password. Each user has his personal password called User Password.• Station can be locked manually or automatically.• If manual lock is selected, then user should lock the station while leaving his work place by dialing the

required code. On returning back to work place, he can unlock the station.• If automatic lock is selected, the system locks the station after a set time automatically.• The timer starts from the time when the station is unlocked.

How to use it?To Select Auto or Manual Lock

• User Password is a 4-digit secret code. Default User Password is 1111.• Minutes specify time in minutes after which the station gets locked automatically. • Set minutes to 00 for manual locking. Factory default is manual lock.• Range for time is 00 to 99 minutes. 00 for manual locking and 01-99 for auto locking.

To Lock the station

To Unlock the station

• Once the station is locked, you will be able to dial the numbers depending on the dynamic toll control.

Name TypeTimings (millisec.)

ON OFF ON OFF ON OFF

Internal Call Slow 750 2250

External Call Double 400 400 400 1800

Alarm Ring\Boss Ring Fast 500 1000 500 1000 500 1000

Door Phone Ring Triple 400 200 400 200 400 1400


2 Dial 143-User Password-Minutes. Confirmation tone




2 Dial 141-User Password. Confirmation tone


To Change user password

• In case you forget your password, do not panic. Contact the System Administrator (SA) or the System Engineer (SE). He can clear your password to its default value. Refer “System Security (Passwords)” for more details.

To set Lock Level

By default, Allowed/Denied List Level ‘0’ is assigned in locked state.

How to program?Dynamic lock is a programmable feature. Please refer “Class Of Service (COS)” for details on how to allow Dynamic Lock to a user.

Step 1Decide whether you want to use Manual or Auto Dynamic lock.

Step 2If you decide to use Manual Dynamic Lock set the parameter ‘minutes’ in the command 143-User Password-Minutes to 00.

Use command 140 and 141-User Password to lock the station and unlock the station.

Step 3If you decide to use Auto Dynamic Lock, set the parameter ‘minutes’ in the command 143-User password-minutes to a desirable value. Use the command ‘141-User Password’ to unlock the station.

Step 4Change your user password to avoid misuse of your station.

Step 5Use following command to default dynamic lock settings:342-StationWhere,Station is from 21 to 28.On issuing above command, the dynamic lock will set to manual mode and lock level will set to level ‘0’.

Relevant Topics:1. “Toll Control” 732. “User Security (User Password)” 81

External Call

How to make External Call?• Lift the handset. • Dial ‘0’ or ‘5’.• Dial the External Telephone Number.


2 Dial 144-Old User Password-New User Password. Confirmation tone


2 Dial 142-User Password-Allowed/Denied List Level. Confirmation tone

3 Replace handset.


Important Point:• The stations having access to trunk and higher toll control will only be able to make external calls.

Relevant Topics:1. “Toll Control” 732. “Trunk Access” 75

External Call Forward (ECF)

What’s this?It is possible to divert the calls on your personal trunk line to your residence or your mobile number. This facility of diverting your incoming trunk calls is known as External Call Forwarding or ECF in short.

How to program?Step 1: Decide the trunk of which the calls are to be forwarded.Step 2: Assign a destination trunk for the ECF trunk.Step 3: Assign the destination number where the calls are to be forwarded.

Step 1Use following command to enable/disable ECF on a trunk:521-Trunk-Day Time-Night TimeWhere,Trunk is from 1 to 3 of which the calls are to be forwarded.

By default, ECF is OFF on all the trunks.

Step 2Use following command to assign destination trunk to forward the calls of a trunk:522-Trunk-Destination TrunkWhere,Trunk is 1 to 3 of which the calls are to be forwarded.Destination trunk from 1 to 3 or 0 or 5. It signifies the trunk to be used by the PBX to dial out the telephone number. If 0 or 5 programmed as destination trunk then any of the free trunks from group 0 or group 5 would be used for out dialing.

Step 3Use following command to assign destination number where the calls are to be forwarded for a trunk:523-Trunk-Telephone Number-#Where,Trunk is 0, 5, 1, 2, or 3 of which the calls are to be forwarded.Telephone Number is the number (maximum 16 digits) where the calls are to be forwarded.

Example:Program ECF on trunk 1 during night time. Destination trunk can be any free trunk from group ‘0’. The calls are to be forwarded to ‘2359695’.521-1-0-1522-1-0523-1-2359695-#


0 0 ECF Disable

1 1 ECF Enable


Timer of Relevance:ECF RBT Timer-Time for which the system gives RBT to the caller as an acknowledgment of the receipt of the call and after that the system dials the telephone number.Command: 217-32-TimerDefault: 03 secondsValid Range: 01 to 99 seconds.

Important Point:• ECF calls are same as DOSA calls. The ECF call shall get disconnected after time = DOSA Inactivity Timer +

DOSA Wait Timer. Hence to continue as ECF call, it is mandatory for the user to dial any digit after the warning beeps.

Relevant Topics:1. “Trunk Access” 752. “Direct Outward System Access (DOSA)” 44

Executive/Secretary

What’s this?Please refer “Call Forward” for more details.

Flash Timer

What’s this?While transferring a call, one uses the hook switch or the ‘Flash’ key provided on the telephone instrument or digit ‘1’ if the telephone instrument is in pulse mode.

Many times it happens that while transferring the call, the call either gets disconnected or is not transferred. This happens due to mismatch of time for which the hook switch is pressed, if used for transferring the call hence it is advisable to use Flash Key of the telephone instrument. This problem may occur with Flash Key also, if the timer for the Flash Key on the telephone instrument and the flash timer of the system are not set properly.

Few telephone instruments have flash timers set to 800 ms. In such case the call does not get transferred because the flash timer of all stations is set at 600 ms by default. In such cases the flash timer of the station where the cordless phone is connected should be increased to 800ms.

Use following command to set Flash Timer:36-Station-CountWhere,Station is the software port number is from 21 to 28.Count is from 2 to 9. (count 1 implies 100 milliseconds)By default, Flash Timer is 6 (600 milliseconds).

Use following command to set same Flash timer on all stations:36-*-Count

Example:To set the flash timer 800ms on station 23, dial 36-23-8.

Important Point:• Flash timer should be changed very cautionsly.


Flexible Numbers

What’s this?The PROTON 206/308 offers flexibility to assign a code of your choice to access a station. This code is called flexible number. For example, to access first station one has to dial 21. It is possible to change this code to any other number of your choice.

The system loads default flexible numbers to all the stations on first power ON. Later the stations can be assigned desired flexible numbers.

Following table shows the flexible numbers assigned to the port is default state.

How to program?Use following command to program the flexible number for a station:37-Port Number-Flexible Number-#/FlashWhere,Port Number is from 01 to 08.Flexible number can be of 1, 2, 3 or 4 digits.Terminate the command using #/Flash, if flexible number is of less than four digits.

Use following command to assign default flexible numbers to all the ports:37-*-0

Use following command to clear flexible number for a particular station:37-Port Number-FlashWhere,Port Number is from 01 to 08.

Use following command to clear flexible numbers for all stations:37-*-Flash

Example:Port 01 to 04 should be assigned flexible numbers as 31 to 34 and port from 05 to 08 should be assigned flexible numbers as 21 to 24.37-01-31#37-02-32#37-03-33#37-04-34#37-05-21#37-06-22#37-07-23#37-08-24#

Port Number Flexible Number

1 21

2 22

3 23

4 24

5 25

6 26

7 27

8 28


Important Points:• Flexible numbers are the codes dialed from dial phase to call another station. These flexible numbers should

be unique and should not match with any other station or any of the features available from the dial phase. • It is possible to have single digit, 2-digit, 3-digit and 4-digit flexible numbers.• It is also possible that few stations have single digit, few have 2-digit, few have 3-digit and remaining have

four digit flexible numbers.• Flexible number having common digits can’t be assigned to another station. For example if 3101 is used then

310 can’t be used/programmed. Same way if 3111 is used then 311 can’t be used/programmed.• Same flexible number cannot be assigned to two different stations. For example, if you have used 211 for

one station then 211 can’t be assigned to any other station if both the stations are in the same tenant group.• It is possible to clear the flexible number of all the stations.• When the flexible number of a station is cleared, one cannot call that station. However the station with null

flexible number can make calls as usual.• Use flexible numbers for all the features used from User mode. Software port numbers are to be used only

during for SE mode or SA mode.• If any flexible number starts with a digit used for feature code then the feature can be used after preferring it

with ‘*’. For e.g. if a station is assigned flexible number ‘44’ then code for Raid becomes ‘*4’.

Hold

What’s this?This feature allows the user to put the present party on hold.

How to use it?

How to program?Hold is a programmable feature. Please refer “Class Of Service (COS)” for more details.

Relevant Topics:1. “Class Of Service (COS)” 362. “Flash Timer” 50

Hotline

What’s this?The PROTON 206/308 offers three types of hotline viz. Hotline-Trunk, Hotline-External Number and Hotline-Internal.

Hotline-Trunk

• You get connected to a trunk, the moment you lift the handset.• This feature is useful when you are making more number of trunk calls compared to internal calls. Once this

feature is enabled, as soon as you lift the handset you get the trunk dial tone after the set time.• This feature is also called Hot Outward Dialing (HOD).• If ‘0’ or ‘5’ is used as trunk, then any of the free trunks from group 0 or 5 will be given to the station user the

moment he picks up the handset. To set Hotline-Trunk

1 Speech with one station/external caller.

2 Dial Flash. Station goes on hold and gets music. You get dial tone.


2 Dial 151-Trunk. Confirmation tone


Example:To simulate dialing of trunk 2 immediately on lifting the handset, dial 151-2.

Hotline-External Number

• You get connected to a desired external number the moment you lift the handset.• This feature is useful when you are making call to a particular external number many times in a day. Once

this feature is enabled, as soon as you lift the handset, the system dials the telephone number and you get connected to the external person.

• This feature is also called Hotline with Number.

To set Hotline-External Number:

Example:Let us activate Hotline for external number 0265 2630555. Let us assume group 0. Dial following code to set this feature:152-0-02652630555-#

Hotline-Internal

• Hotline-Internal helps avoiding repeated dialing of a station number.• Simply by lifting the handset, the caller gets connected to the programmed station.• In an office environment, it is found that a boss calls his secretary or his co-worker frequently. This feature

could be of great help to him.• This feature is also called Boss-Secretary feature.

To set Hotline-Internal

Example:The boss needs to speak to his secretary (station number 22) many times in a day. He can avoid repeated dialing by activating the Hotline-Internal feature from his station:153-22

Delayed Hotline

After lifting the handset you do not get connected to the station immediately but get regular dial tone. If the user does not dial anything during this short dial tone, the PBX places the hotline call to the station. This delay timer allows the user to dial other numbers without cancelling hotline.

To Set Hotline Timer:

• The default value of hot line timer is 5 seconds and its range is 1-9 seconds.• The hot line timer cannot be set to 0 seconds.

Cancel Hotline:


2 Dial 152-Trunk-Number-#*. Confirmation tone




2 Dial 154-Seconds. Confirmation tone




• Please note that the cancellation code must be dialed from the PBX dial tone. If the Hotline timer is 1 second, you have to be very quick in dialing the code.

How to program?Refer “Class Of Service (COS)” for details on how to allow Hot line to a user.

Important Point:• Only one type of Hotline can be activated on the same station at the same time.

Relevant Topics:1. “Class Of Service (COS)” 362. “Toll Control” 73

Installation

Important Safety Instructions • Never do telephone wiring during a lightening storm.• Avoid using telephone other than a cordless type during an electric storm. There may be a remote risk of

electric shock from lightening.• Never use a telephone to report gas leaks if it is near to gas leak.• Do not touch non-insulated telephone wires or terminals before disconnecting at the network interface.• Do not install this product near water, for example near a bathtub, washing bowl, kitchen sink, laundry tub,

swimming pool etc. • Slots on enclosure are for proper ventilation. They will protect the system from over-heating. Never cover the

slots. • Never place this product on heated place or any other equipment.• Never push objects of any kind inside this product. This may short-circuit various parts.• Operate these products only with 90-265VAC, 47-63Hz supply and if you are not sure about supply voltage,

contact authorized dealer. It is advisable to give power through a good quality Constant Voltage Transformer (CVT).

• This product is equipped with a plug having a third (ground) pin, which fits only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into the outlet, ask an electrician to replace the obsolete outlet. Do not defeat the purpose of the grounding type plug.

• Unplug this product from electric wall outlet in following cases and contact authorized service personnel.• Liquid spills on to the product.• Product exposed to rain or water.• Product does not operate normally by following operating instructions.• Product dropped from height.• Product exhibits unusual change in performance.

• Do not open the system in power-on condition. This may damage the system. Warranty does not cover such damages.

• The PROTON 206/308 provides primary protects in form of fuse, GDT and MOV all PSTN trunks. • It is advisable to connect a dedicated telecom earth to the terminal marked ‘ETH’ on the MDF. If not installed,

heavy voltage on PSTN trunks/stations can damage the product and warranty does not cover such damages.

Site Selection

• The PROTON 206/308 should always be installed at a place equidistant from all the stations. This reduces the cabling cost and also makes cabling network less complicated.

• The PROTON 206/308 should preferably be installed at 3.5 feet height (approx.) in airy, dust free and moisture free place. An installation at this height makes preventive or curative maintenance task easy.


• It is advisable that the system should be installed away from any source of electromagnetic noise such as any radio equipment, heavy transformers, faulty electric chokes of tube lights, any device having a faulty coil etc. This will reduce any problem arising due to electromagnetic effect.

Cabling

• Decide different places at which you want to give the stations the shortest possible cabling route to that location.

• Always ensure that you have separate cable conduits for both electrical and telephone cables.• The wires in the MDF should be inserted only after removing the insulation properly (1.0cm approx.). Please

do not double the cable before inserting in the MDF. Select a good quality telephone cable (with 0.5mm conductor dia) for internal cabling.

• For all over-head cabling, good quality drop wire must be used. In case you have any problem please take help of an expert wireman.

• Avoid long length cables and at the same time keep number of joints to a minimum i.e. strike a balance between the two. This will help you to find out a cable fault easily.

• Single core cable is preferred instead of multi-core cable.

Power Supply

• The PROTON 206/308 operates on 90-265VAC, 47-63Hz Universal Power Supply. Arrange for a separate power point and switch, close to the system. Power Supply for the PBX must be separate from other heavy electrical loads like Air-conditioners, Heaters, Welding machines, Electrical motors, etc.

• If the supply is not stable, use of a good CVT is recommended.

Earth (Ground)

• Proper earth is vital for safety of the personnel and the system. • Good electrical earth prevents electric shock to the personnel.

Telephones

• The PBX is capable of working with all standard telephones: Rotary phone, Pulse-tone switchable push-button phone, Feature phone and Cord-less phone.

• It is not necessary to buy all new phones. You may also hook up your existing old telephones.

Trunk lines

• Connect the trunk lines to the system.

Installation

• Unpack the box. Get satisfied with the contents and the condition of all the parts. In case of short supply or damaged parts, please contact the source from where you purchased the system immediately.

• Don’t power the system. • Fix the system on the selected site. Please refer “PROTON-206/308 Mechanical Drawing” at the end of this

topic for exact mechanical dimensions.• Check the voltage at the power point from where the supply is to be accessed. It should be as specified. It is

desirable to use a good quality power-conditioning device such as CVT. • Earth the system properly. • Connect all the station and trunk cables on the MDF of the system. Please note that the system provides

push-type connectors on the MDF for station and trunk wires. Remove about 1cm of the insulation for proper connections of the field wires to the MDF connectors.

• Tag each wire pair with respective station or trunk number. (Different colour tags for trunk and station can be used for better identification).

• Connect power cord of the system to the power supply. Ensure proper contacts.


Switching on the system

• Now switch on the system. The system will take about 3-4 secs.to reset. The reset cycle can be seen on the front panel of the system.

• Normal condition of the system:• Green LED marked ‘Power’ always remains ON.• You get dial tone on the station.

Testing the basic performance

• You can check functioning of the PROTON 206/308 by testing all the stations and the trunk.• Test all stations for dial tone, ring back tone, speech and ring one by one.• Test functioning of the trunk by dialing outside number from one of the stations and checking the trunk tones

and speech. Ring on the trunk can be tested by asking your friend to dial your number.

PROTON 206/308 Mechanical Drawing


Internal Call

How to make an Internal Call?

• Lift the handset. • Dial the desired station’s flexible number.• The called station rings. • Speech is established when the called party lifts the handset.

Important Points:• Hands free Operation is also possible if a speakerphone is used. • The stations having access to internal call will only be able to make Internal Calls.

Relevant Topics:1. “Flexible Numbers” 512. “Interrupt Request” 583. “Raid” 664. “Auto Call Back” 17

Internal Call Restriction

What’s this?The PROTON 206/308 offers a feature that helps restrict calls to a particular station/group of stations.

How it works?• The PROTON 206/308 offers three types of groups viz. Solo Group, Party Group and Universal Group.• Solo Group (Group 0) has only one station.• Maximum 8 Solo Groups can be formed.• A station in Solo Group can call any station in the Universal Group but he cannot call any other station in any

Party group or Solo group.• A station in a Party Group can call any station within his group and any station in Universal group. However

he cannot call a station in any other Party group or any station in Solo group.• A station in Universal Group can call any other station within Universal Group or any station in any of the

party groups or any station in Solo group.

Following diagram depicts this logic:

How to program?Use following command to assign a group number to a set of station:38-Station-Group NumberWhere,

Universal group 9

Solo group 0

Party group 1

Party group 2

Universal group 9

Party group 1

Party group 8

Party group 2



Use following command to assign same group number to all the stations:38-*-Group NumberBy default, all stations are in Universal Group.

Example:Program the system for following conditions:• Two groups (station 21, 22 and 23 in group1 and station 24 and 25 in group 2) and a solo group (station 26)

have to be programmed. Station 27 and 28 are in universal group.

Use following commands to accomplish the requirement:38-21-138-22-138-23-138-24-238-25-238-26-038-27-938-28-9

• Doing so, station 21, 22 and 23 can talk to each other as well as to station 27 and 28 but cannot talk to station 24, 25 and 26.

• Station 24 and 25 can talk to each other as well as to station 27 and 28, but cannot talk to station 21, 22 and 23.

• Station 26 can talk to station 27 and 28 only.• Station 27 and 28 can talk to each other as well as to any other station.

Interrupt Request

What’s this?• When your call is urgent and you cannot wait for the called person to become free, you can land in his

conversation after intimating him.• While landing, you get ring back tone and the called person gets beeps for 45 seconds.• During the beeps, the called person can dial ‘Flash-1’ to answer your call. He can talk to you while his

previous partner is put on hold and gets music.• Replace your handset once your talk is over. This will automatically restore his original speech with the held-

up party.

How to use it?

How to program?Please refer “Class Of Service (COS)” for details on how to allow Interrupt Request to a user.

Group Number Description

0 Solo Group

1 to 8 Party Group

9 Universal Group



3 Dial 3. Music. The destination gets beep.

4 Start talking when the called station includes you by dialing Flash-1.

Speech.


Important Points:• Interrupt Request works even when the destination is talking on a trunk line. • Interrupt Request is ineffective if the called person is having call privacy from Interrupt Request.• The called party can toggle both the calls.

Timer of Relevance:Interrupt Request Timer-Time for which the station on which interrupt request is made gets the beeps:Command : 217-11-SecondsDefault : 45 secondsValid Range : 01 to 99 seconds.

Relevant Topics:1. “Class Of Service (COS)” 362. “Privacy” 63

Introduction

The PROTON 206/308 are versatile Matrix PBX systems. Specifically designed for small offices, banks, schools, big departmental stores, hospitals and other such places. The PROTON 206/308 provides unrestricted communication between internal stations and the external world. The PROTON 206/308 allows any of the stations to dial on the trunk provided, he is given an access to this. Incoming call can be directed to direct the incoming call on different stations during day or night times. Switching scheme is non-blocking and hence internal traffic plus external calls are managed simultaneously without any loss of calls or delay.

Photograph of PROTON 206/308


Features of PROTON 206/308:• The PROTON-308 has 3 trunk ports and 8 station ports.• The PROTON-206 has 2 trunk ports and 6 station ports.• The PROTON 206/308 works on 90-265VAC, 47-63Hz Universal Power supply.• The PROTON 206/308 supports both tone and pulse dialing.• The PROTON 206/308 supports On-site programming. • The PROTON 206/308 also supports Remote programming.• The PROTON 206/308 is compatible with any type of telephone instrument.• The PROTON 206/308 supports basic features like:

• Alarm• Auto Call Back• Barge-in• Internal Dialing• Hold/Toggle• Call Follow-Me• Call Forward• Call Park• Call Pick Up• Call Transfer• Class of Service• Distinctive ringing• Do not Disturb• Executive-Secretary (Hotline)• Flexible Numbers• Hot line• Hunting schemes• Interrupt Request• Last Number Redial• Music on hold• On site programming• Power Down Stations• Programmable Feature Access• Pulse and DTMF Dialing

• It also supports advanced features like:• Abbreviated Dialing • Automatic Call Disconnector• Auto Redial• Auto Shut dynamic Lock• Boss Ring• Call Privacy• Conference• DID• DOSA• External Call Forwarding• Flashing on Trunk• Group Call• Programmable Timers• Programmable Trunk Access• Raid• Selective Trunk Access• Toll Control• Trunk Groups• Walk-In Class of Service


Last Number Redial

What’s this?• This feature redials the last external number dialed.• This feature saves time during retrying a busy external number.

How to use it?

Timer of Relevance:Redial Digit Wait Timer-It signifies the time for which the system waits once the user dials ‘7’.Command: 217-36-Seconds.Default: 02 seconds.Valid Range: 01-99 seconds. Important Point:• The system uses the same trunk you used for dialing the number last time.

Message Wait

What’s this?• The PROTON 206/308 supports this feature if Matrix VMS viz. Cadence is interfaced with it. • Whenever there is a new message in the mailbox of the mailbox owner, the Cadence sends a string of digits

to the PROTON-206/PROTON-308 to inform about it. • The PROTON 206/308 changes the dial tone of the relevant extension to feature tone.

How to program?No special programming is required for this feature. It is allowed to all the stations.

Relevant Topic:1. “Voice Mail Integration” 83

Music on Hold

What’s this?Whenever a person is put on hold or while his call is being transferred, the person gets music.

Relevant Topic:1. “Hold” 52

Operator

What’s this?• Operator is a person who handles more number of calls at a time. She acts a link between the caller and the

called person.• Any station can be interpreted as Operator. • The PROTON 206/308 offers two types of operator stations:


2 Dial 7. Silence.

3 The system grabs a trunk. Trunk dial tone

4The PROTON-206/PROTON-308 dials out the last number.


• Main operator station• Secondary operator station

How it works?• When any station presses ‘9’ the system diverts the call to the main operator. • If main operator is absent the call is diverted to the secondary operator.

How to program?Use following command to program the Main Operator station:391-StationWhere,Station is from 21 to 28.

Use following command to program Secondary Operator station:392-StationWhere,Station is from 21 to 28.

Example:Program station 23 as a main operator and station 24 as a secondary operator.391-23392-24

Relevant Topic:1. “Station Parameters” 70

Power Down Mode

What’s this?During power failure, it is desirable to have trunk lines available directly on few stations. This is known as Power Down Mode. When mains power returns, normal operation resumes. Change over from normal to power down operation and back is automatic.

During power down mode, by default, Trunk 1 gets connected to station 21, Trunk 2 gets connected to station 22, whereas Trunk 3 gets connected to station 23. At the time of Power failure/Power return ongoing calls gets disconnected.

During power failure condition, calls can be made from these stations. Also the incoming calls lands on respective stations. This way, your link with the outside world is retained even during dark-outs.

How it works?Following block diagram shows the power fail transfer function for one port:

Figure 1: Power Fail Condition Figure 2: Normal Condition

Telephone connectionin the field

StationCircuit

Trunk Line

Power fail Transfer for One Port

C

C

NO

NC

NC

NO

Telephone connectionin the field

StationCircuit

Trunk Line

Power fail Transfer for One Port

C

C

NO

NC

NC

NO


Relevant Topics:1. “Installation” 542. “Troubleshooting” 74

Privacy

What’s this?While two stations are in speech, it is desired that no third person can listen their talk i.e. privacy of their conversation in maintained.

However if few important stations are allowed to use features like interrupt request, barge-in and raid, they can intrude other’s conversation. Also if DID is activated, outside caller can reach a station or if there is a call from another trunk line, it will interrupt your conversation by giving intrusion tone. Some times this is very annoying and undesirable. The PROTON-308 provides privacy against all these types of intrusion. This is known as privacy.

These are three types of intrusions against which a user might wish privacy:• Privacy from Interrupt Request/Barge-In and Raid• Privacy from Trunk call routing beeps• Privacy from DID calls

How to program?Use following command to program the station for call privacy:303-Station-Privacy from IR/BI/Raid-Privacy from Trunk call routing beeps-Privacy from DID calls.Where,Station is from 21 to 28.

Use following command to program call privacy on all the stations:303-*-Privacy from IR/BI/Raid-Privacy from Trunk call routing beeps-Privacy from DID calls

Example:To program call privacy from Raid and DID calls on station 23, dial 303-23-1-0-1. With this, no station can raid station 23. Also DID calls will not disturb station 23.

Important Points:• The feature ‘Transfer-on Busy’ will not work if call privacy from trunk call routing beeps is enabled.• By default, Privacy for Trunk Call routing beeps is enabled on all the stations. Whereas, privacy for Interrupt

Request/Barge-In and Raid and DID call is disabled on all the stations.

Private Trunk

What’s this?• The PROTON 206/308 offers a flexibility to assign a dedicated trunk to a station.• On programming a trunk as Private trunk for a station:

• All the incoming calls land directly on the assigned station.• HOD gets activated on the trunk.

Privacy from IR/BI/Raid

Privacy from Trunk callRouting Beeps

Privacy from DID Calls

Meaning

0 0 0 Disable privacy

1 1 1 Enable privacy


How to use it?Use following command to program a trunk as private trunk:3*4-Station-TrunkWhere,Station is from 21 to 28.Trunk is 1, 2 or 3.

Example:Program trunk ‘2’ as private trunk for station 101.3*4-101-2 Use following command to cancel private trunk:3*4-Station-0Where,Station is from 21 to 28.

Example:Cancel trunk ‘2’ as private trunk from station 101.3*4-101-0

Relevant Topic:1. “Remote Lock” 68

Programming the System

What’s this?The PROTON 206/308 is a flexible system and can be programmed to suit your needs. The PROTON 206/308 can be programmed for basic functions like Landing destinations, COS level to stations, etc.

How to use it?

• Programming password is 4-digit secret code used to avoid unauthorized access to programming mode. • Default programming password is 1234.• In case the programming password is forgotten, the same can be cleared to its default value. For more

details on this, please refer section ‘System Security (Passwords)’.• System gives programming tone on entering programming mode.• Only one person can enter programming mode at a time.• User can enter in the programming mode from any station.

Steps for Programing:It is advisable to program the PROTON 206/308 in following hierarchy. One may skip undesirable steps.1. “Flexible Numbers” 512. “Class Of Service (COS)” 363. “Allowed and Denied Lists” 154. “Toll Control” 735. “Trunk Access” 756. “Trunk Parameters” 787. “Trunk Landing” 76


2 Dial 19-Programming Password. Programming tone

3 Enter programming command. Confirmation tone

4 To exit programming mode, dial '0'. Dial tone


8. “Day and Night Modes” 409. “System Security (Passwords)” 70

Protecting the System

The PROTON 206/308 does not work in isolation with the environment. It is connected to the environment in following ways:• Power is fed to the system for functioning of the system. • Being a PBX system, trunk lines and stations are also connected to the system. • The system should be protected from static charges that could find their way through the system

components.

If the system is protected from these interfaces, 100% satisfactory and trouble free performance of the system is guaranteed.

Protecting the system from heavy voltages from the Mains:The PROTON 206/308 is designed to work with input voltages ranging between 90-265VAC. To protect the system from abrupt changes in the input voltage, use of CVT is recommended. CVT of 100VA is recommended.

Protecting the system from heavy voltages on the trunk lines and the overhead stations:The PROTON 206/308 can get damaged if heavy voltages enter the system from trunk lines or from overhead stations.

These heavy voltages could be due to:• Heavy voltage line falling on the CO line or on the overhead stations cable.• Thunderbolts.• Short-circuit of trunk lines or overhead station cables with electric cables. It is necessary to protect the

system from these voltages. The protection can be in the form of some protection devices like GDTs, MOVs, Fuses, etc. These protection devices are inbuilt for each trunk in the system.

These devices work satisfactorily only if they are properly earthed. It is recommended that the PROTON 206/308 is provided a separate telecom earth. A dedicated terminal marked ‘ETH’ is provided on the MDF of the system to which the telecom earth should be connected. Telecom earth is a dedicated earth only for the PBX. The advantage of having a dedicated earth is that there is no risk of back voltage. There are chances that if the earth is not perfect, instead of providing protection to the system, it may damage the system.

Protecting the system from static charges:While installing the system or servicing the system, care must be taken to provide a path to the static charges. It is advisable for the system engineer to touch a grounded object before touching the system before installation or maintenance.

Protecting the system from Lightning:Protecting the system from high current surges is achieved by installing primary protection device. A lightning protector is a primary protection device which is used to prevent a dangerous surge from entering the building and damaging the system. For equipment installed in a more exposed environment, it is necessary to protect the system with primary protectors such as PPMs. With the development of electronic equipment, problems due to lighting surges have increased. A dangerous surge can occur if a telephone line comes in contact with a power line. A lightning protector should be installed on an outside (CO) line to prevent a dangerous surge from entering the building and damaging the system. The best place for the insertion of the primary protection is the cable entry point of the building, shelter or equipment housing.


This is not always possible but every attempt should be made to place the primary protection as close as possible to the entry point of the cables into the building, shelter or equipment housing. Hence, the system should be installed with lighting protectors. In addition, grounding (connection to earth ground) is very important to protect the system.

Surge Protective Device (SPD): A device that is intended to mitigate surge overvoltages and overcurrents of limited durations. It may consist of a single component or have a more complex design, where several functions are integrated. It contains at least one non-linear component. Primary protection is applied using an SPD to protect an interface of the equipment, at the location where it diverts most of the stressful energy from propagation into the equipment. The SPD must be accessible, removable and connected to equipotential bonding. The cost of using Gas Discharge Tube(GDT)/Metal Oxide Varistor(MOV)/Fuses for equipment protection will be far more economical than the equipment downtime and potential damage that could result from being improperly protected. Surge protection device creates a short circuit and shunting the surge voltage to ground, when a preset voltage threshold is exceeded.

Inherent Protection:Inherent protection is that protection which is provided at an equipment interface either by virtue of its intrinsic characteristics, by specific design or by suitable protection components. Inherent protector is not a subsidiary but an essential device because it usually operates earlier than the primary protector and protects the components.

Raid

What’s this?• Without knowledge of the called busy station, one can enter his conversation by using this feature.• The raided station does not come to know that it has been raided unless the person who has raided speaks

something.

How to use it?

How to program?Please refer “Class Of Service (COS)” for details on how to allow raid to a station user.


2 Dial Station. Busy tone

3 Dial 4. Speech.

4 Start talking.

SystemProtective Earth

Terminal

CO LineLightningProtectors

CO Line

Telecom Earth


Important Points:• If a station is programmed with privacy against raid, it cannot be raided. Please refer “Privacy” for details.

Caution!

Raid is a sensitive feature. The system Engineer should restrict of access this feature. If a user is allowed the access to raid, he should use it responsibly.

Relevant Topics:1. “Class Of Service (COS)” 362. “Privacy” 63

Receiving Incoming Calls

The PROTON 206/308 is very flexible in directing trunk calls. Whenever there is a ring on the trunk, the PROTON 206/308 senses it and directs it to one (or more) stations.

Different stations can be programmed to receive incoming calls-one during normal office hours (day time) and other during after office hours (night time).

Programmed station can receive incoming call when it is free or even when in speech with some other station.If the programmed destination is free, it starts ringing. To answer the ring, just lift the handset and start talking.

If the programmed destination is in speech with some other station or trunk, it gets trunk call waiting tone (repeated double sharp beeps) over his speech. The station can get connected to the ringing trunk/station by dialing ‘flash’. The other station/trunk is put on hold and gets hold on music.

A trunk can be made to land on a station in four different ways. This is called hunting scheme. For more details, please refer “Trunk Landing”.

Relevant Topics:1. “Trunk Landing” 762. “Answering Calls” 17

Remote Alarm

What’s this?• Secretary can set alarm for the boss from his own station.• At the set time, the telephone of the boss starts ringing.• When he lifts the handset, he gets music.• If the boss does not answer the call for time = Alarm Ring Timer 1 then boss’s station and operator’s station

starts ringing for time = Alarm Ring Timer 2.

How to use it?

Station is the station on which remote alarm to be set. Minutes is from 00 to 99.

Example:Set a duration alarm of 5 minutes on station 23 from station 26. Issue following command from station 26.


2 Dial 164-Station-1-Minutes. Confirmation tone



164-23-1-05

To Cancel Alarms

How to program?Please refer “Class Of Service (COS)” for details or how to allow alarm to a station user.

Important Points:• For timers of relevance, please refer “Alarm”• Remote Alarm is allowed to a station that has access to Alarm.

Relevant Topic:1. “Alarm” 14

Remote Lock

What’s this?• The SE/SA can lock/unlock a station for outgoing calls remotely.• The SE/SA can lock/unlock a station for all outgoing calls/selective outgoing calls from any station without

changing the Toll Control of a station.

How to use it?To Unlock a station remotely:Use following command to unlock a station (command should be issued from SA/SE mode):3*1-Station-1Where,Station is from 21 to 28.

Or

3*3-Station-1Where,Station is from 21 to 28.On issuing either of the above commands, the station shall allow outgoing calls as per Toll Control programmed for the station.

To Lock a station remotely:Use following command to lock a station remotely (command should be issued from SA/SE mode):3*1-Station-0Where,Station is from 21 to 28.

Or

3*3-Station-0Where,Station is from 21 to 28.On issuing either of the above commands the station allows outgoing calls as per the Toll Control programmed for the locked condition of the station. It also cancels any private trunk set for the station.





Important Points:• This command should be issued very cautiously as outgoing calls will be hampered.• On issuing this command the station will be assigned a solo group automatically and he will be able to talk to

only the stations in the universal group.

Remote Programming

What’s this?One can program the PROTON 206/308 from any remote location. The remote user can program the system using the same commands as used by a normal local station to program the system.

How it works?• Often customers do not have time to read the system manual and program the system at their own, they can

ask the dealer to program the system from his office as per your needs. • Customer makes a call to the dealer. Alternatively, dealer can also call the customer. Dealer is the remote

end.• Once in speech, customer should dial ‘Flash-3999’. Dialing ‘Flash’ puts the remote end on hold. Dialing

‘3999’ again establishes the speech between the customer and the remote end. • The customer or the dealer may dial the password. Dialing correct password gives programming beeps. Both

the parties can hear programming beeps.• Now the dealer can start programming from his office. Alternatively the customer can also dial the codes on

request from the dealer.• Dealer or the customer should dial ‘0’ to exit from programming mode.• The customer may disconnect when programming is over.

Important Points:• All the steps and codes are same as in local programming. • User can dial his own secret password. Remote end need not know the password.• It is mandatory to establish speech and remain connected with one station throughout the programming

session. They can continue talking while entering programming codes. This makes the whole process interactive.

• Remote end must dial in tone (DTMF) mode.

Relevant Topic:1. “Programming the System” 64

Restart the System

What’s this?The PROTON 206/308 supports a command from the SE mode to restart the system. This command gives same effect as switching off the system and switching it on again. Many times if is difficult to physically walk to the system and restart it. It is convenient if we could do the same from a station. This command precisely provides this facility.

How to use it?Use following command to restart the system:10

Important Point:• This command does not alter any programming parameters. However, all active conversations will be

disconnected and the ports in use will be released.


Selective Trunk Access

What’s this?This feature helps to access a particular trunk. It is useful in a case in which all the trunks are not identical in terms of services they offer. It is useful in case you have a hotline connection from the P&T exchange.

How to use it?

Example:To grab trunk 1, dial ‘61’.To grab trunk 2, dial ‘62’.To grab trunk 3, dial ‘63’.

Important Point:• You would not get the P&T dial tone by dialing 61 or 62 or 63 if the trunk is not physically connected to the

system.

Station Parameters

What’s this?In an organization, all the stations cannot have same characteristics. Each station differs from the other in one respect or the other like Flexible number, Toll Control, Class of Service, Flash Timer, Station Name, etc.

Following parameters should be programmed along with above mentioned parameters for smooth functioning of the system:

Internal Digit-Digit (Inter Digit) Timer-Time for which the system waits for next digit while in dial phase.Command: 217-08-TimerDefault: 05 secondsValid Range: 01 to 99 seconds.

Relevant Topics:1. “Class Of Service (COS)” 362. “Toll Control” 733. “Trunk Access” 754. “Call Pick Up” 29

System Security (Passwords)

What’s this?Programming/usage of the PROTON 206/308 is secured at three levels: • System Engineer Level. This level is protected by SE password• System Administrator Level. This level is protected by SA password.• User level. This level is protected by user password.

System Engineer Password

• This password is the main password of the system and should be kept by the system engineer. SE password is needed to enter the system engineer mode of the system to change any setting of the system.

• SE password is a 4-digit password. It cannot have either less than or more than 4 digits. Digits 0-9 are valid.


2 Dial 6-Trunk Number. Dial tone of the trunk.

3 Dial desired external number.


• Please note that the system engineer cannot know SA password or user password. However, he can clear these passwords to their default values.

How to program? Use following command to change SE Password:291-New SE PasswordNew SE password is a number string of 4-digits.By default, SE password is 1234.

Forgot your program password?It is very important to remember the SE password. Without this password, it is not possible to enter the program mode and change the settings. It is advisable to make a note of this password at a safe place.

However, if the system engineer (SE) password is lost, then it can be set to its default value. Following steps describe the procedure:• Switch ‘OFF’ the system.• Wait for 10 seconds.• Open the system.• Locate a mini-jumper on the PCB. • Change position of the jumper.• Wait for 5 seconds.• Restore the jumper to its original position.• Close the system.• Switch ‘ON’ the system.

Now, the system is ready with default settings. The programming password becomes 1234. Use this password to enter the programming mode and reprogram the complete system.

System Administrator Password

• The system administrator uses this password. • SA Password is a 4-digit password. It cannot have either less than or more than 4 digits. Digits 0-9 are valid.

How to program? Use following command to change SA Password:292-New SA PasswordNew SA password is a number string of 4-digits. By default, SA password is 1111.

User Password (User Security)

The User can secure his station from unauthorized use by way of using User Password. For operational details on this topic, please refer “User Security (User Password)”.

Relevant Topic:1. “Programming the System” 64


Technical Specifications

System capacity:

Transmission Parameters:

CO lines (FXO)

Stations Lines (FXS)

Environmental Conditions

Hardware ApplicationPROTON-

206PROTON-

308

CO lines (FXO) Analog PSTN/CO Line connectivity. 2 3

Stations (FXS) Analog Phone, Modem, Fax connectivity. 6 8

DTMF Decoders 2 2

DTMF Encoders 2 2

Speech Paths 3 7

Return Loss More than 18dB

Insertion Loss Less than 2dB

Inter-channel cross-talk Less than -65dB

Idle channel noise Less than -65dBm

Longitudinal Balance Better than 40dB

Switching Space division CMOS crosspoint switch

Off Hook Line Impedance 600 Ohms

Loop Limit 1500 Ohms

Pulse Dialing 10 PPS ± 5%, Make/Break = 33:37

DTMF Dialing and Detection As per ITU-T Q.23 & Q.24

Protection Solid State (over voltage and over current protection)

Connectivity Push-type (Single pair wire, 0.5mm/0.019inch)

Loop Limit 250 Ohms Max. (Excluding Telephone)

Loop Current 35mA Max.

Ring Voltage 50Vrms, 25Hz

Off Hook Line Impedance 600 Ohms

Pulse Detection 10 PPS ± 5%, Make/Break = 33:37

DTMF Detection As per ITU-T Q.23 & Q.24

Protection Solid State (over voltage and over current protection)

Connectivity Push-type (Single pair wire, 0.5mm/0.019inch)

Power Failure Transfer All CO lines to fixed stations

Power Supply 90-265V AC, 47-63Hz, 10W typical

Operating Temperature 0°C to +55°C (34°F to 131°F)


Packaging

Toll Control

What’s this?

Toll Control can:• Restrict dialing all local telephone numbers.• Restrict dialing certain local telephone numbers.• Restrict dialing telephone nos. starting with ‘95’.• Restrict dialing certain areas (area codes 03 and 04).• Allow dialing only certain telephone number. (2630555)• Allow dialing only certain area code.• Allow dialing only those telephone numbers starting with particular digit. (1)

How it works?• The PROTON 206/308 uses Allowed and Denied Lists to support this feature.• When a call is made, the PROTON 206/308 compares each digit of the dialed number string with the number

strings in allowed and denied list. • If the dialed number string matches with any of the number strings available in allowed list, the PROTON

206/308 dials the number on the trunk, else compares with the number strings in the denied list.• If the dialed number string matches with any of the number strings available in denied list, the PROTON 206/

308 restricts dialing the number and gives error tone to the station user.• If the dialed number matches with a number string that is available in both allowed and denied lists then

allowed list is given priority and the dialed number is dialed on the trunk.

How to use it?• By default, few number strings are available in the allowed and denied lists. If these number strings satisfy

the requirement then these should be assigned to the station for day time and night time.• If the requirement is not met by default allowed and denied list then customized allowed and denied lists

should be programmed. • The number strings which are to be allowed should be programmed as allowed strings.• The number strings which are to be denied should be programmed as denied strings.• One such allowed-denied list (level) should be assigned to each station for day time and night time

individually.• If customized toll control is to be provided then customized numbers should be programmed as allowed

strings and denied strings. For example, the requirement is that station 21 can make a call to Mumbai (022) but should not make any other long distance call. In this case, number string 022 should be programmed in one of the locations of the allowed strings and number string ‘0’ should be programmed in one of the location of denied string and this allowed/denied list (level) should be assigned to station 21.

• One such allowed-denied list (level) should also be assigned to the station for the locked condition.• Once the station has been locked, the station user can make calls as per the allowed-denied lists (level)

assigned to the station for the locked condition. This is called Dynamic Toll Control.• Allowed-Denied list 0 (level 0) is assigned in locked condition by default.

Operating Humidity 5-95% RH, non-condensing

Storage Temperature -40°C to +85°C (-40°F to 185°F)

Storage Humidity 0-95% RH, non-condensing

Dimensions (W x H x D) 26x28x7.5 cm, 10.24x11.02x2.95 Inch

Unit Weight 1.3 Kg. (2.8lbs)

Installation Wall Mountable


How to program?Step 1: Decide the toll control to be programmed station wise.Step 2: Assign appropriate allowed-denied list (level) as per the requirement to a station using command 32.

CommandsStep 1Take a pen and a paper. Write down the toll control to be assigned to each station.

Step 2Use following command to assign toll control to a station:32-Station-Daytime Level-Nighttime LevelWhere,Station is from 21 to 28.Daytime Level is from 0 to 9.Nighttime Level is from 0 to 9.

Use following command to assign same toll control to all stations:32-*-Daytime Level-Nighttime Level

Few examples:• Station 28 is to be restricted from dialing all STD numbers except to branches at Calcutta and Bangalore.

Calcutta branch number is 033-23456789 and Bangalore branch number is 080-29876543. Use level 3 for this Toll Control.

• Station 25 is to be restricted from calling mobile phone, short distance calls (95), STD and trunk booking services (181) in day time. But it should be allowed to dial all these numbers in night time.

Level ‘2’ allows all the calls except ISD calls.

Relevant Topics:1. “Allowed and Denied Lists” 152. “Dynamic Lock” 47

Troubleshooting

PROTON 206/308 is not turning ON• Please check the Mains Power.• Please check the Switch.• Please check the Main Fuse (3.15mA).• Please check the MOV (275/14).

Command Meaning

252-3-0-03323456789-Flash Level3, allowed string location 0=Calcutta Number

252-3-1-08029876543-Flash Level3, allowed string location 1=Bangalore Number

252-3-0-0-Flash Level3, denied string loaction 0-'0' (STD Code)

32-28-3-3 Station 28 assigned level 3 for day and night

Command Meaning

253-3-0-98-Flash Level3, denied string location 0='98' (mobile code)

253-3-1-181-Flash Level3, denied string location 1='181'



32-25-3-2 Station 25 assigned level 3 for day and level 2 for night


PROTON 206/308 does not work in power down mode:• Check the power down relay of the respective trunk port.

One Station is not working:• Please change the telephone instrument and check the station.• Please check wiring of that station.

When I call Station 21 the call goes to Station 22:• Dial 130 from station 21 (your call might have been forwarded).

Station not ringing:• Check ringer volume of the telephone instrument.• Try replacing the telephone instrument.• Dial 130 to disable call forward/call follow me feature.

Station found busy:• Check whether handset is properly kept on the cradle.• Try replacing telephone instrument.• Check wiring.

Station cannot dial:• Try replacing telephone instrument.• Ensure dialling is not disabled through programming.

Incoming Call does not land correctly:• Ensure proper programming of trunk landing group for the trunk.• Check for Call Privacy from incoming calls.• Check the time programmed in the PBX. This is a time sensitive feature.

If your question still remain unanswered, please contact our authorised dealer.

Trunk Access

What’s this?• A station can be allowed/disabled access to a trunk/s separately during daytime and nighttime.• A station can access the trunk/s by dialing ‘0’ or ‘5’ or ‘61’ or ‘62’ or ‘63’.• A station can be given access to trunks selectively. Station A can be given access to L1 and L2. Whereas

station B can given access to L2 and L3. Station A can access L1 and L2 either by dialing ‘61’ or ‘0’ and ‘5’. Whereas station B can access L2 and L3 either by dialing ‘62’ and ‘63’ or ‘0’ and ‘5’.

• A trunk can be programmed in group ‘0’ and/or group ‘5’. If a trunk is programmed in group ‘0’ it can be accessed by dialing ‘0’ and if a trunk is programmed in group ‘5’ it can be accessed by dialing ‘5’.

How to program?Use following command to program trunk access during daytime:331-Station-Trunk....Trunk-#Where, Station is from 21 to 25.Trunk.....Trunk is 1, 2 or 3. Terminate the command with ‘#’.

Use following command to program trunk access during day time for all the stations:331-*-Trunk......Trunk-#


Example: Program the system so that station 21 can access trunk 1 and 2 in daytime.331-21-1-2-#

Use following command to program trunk access during nighttime:332-Station-Trunk....Trunk-#Where, Station is from 21 to 25.Trunk.....Trunk is 1, 2 or 3.Terminate the command with ‘#’.

Use following command to program to trunk access during night time for all the stations:332-*-Trunk.....Trunk-#

Example:To program the system so that station 23 can access trunk 1 and trunk 3 during nighttime.332-23-1-3-#

Use following command to assign trunk access code ‘0’ and/or ‘5’ to a trunk:40-Trunk-Trunk Access Code ‘0’-Trunk Access Code ‘5’Where,Trunk is from 1 to 3.

By default, all trunks can be accessed by dialing ‘0’ or ‘5’.

Important Point:• By default, all stations are given access to all the trunks during daytime as well as during nighttime.

Relevant Topic:1. “Trunk Parameters” 78

Trunk Landing

What’s this?An incoming call on a trunk can be made to land on desired stations. It is possible to direct different trunks on different stations during daytime and nighttime.

The PROTON 206/308 offers four different hunting schemes:• Hunting Off: Only the programmed destination will ring. The trunk ring will not be diverted to any other

station. It will continue to ring as long as there is ring on the trunk. • Round Robin: Try one station after the other if programmed destination does not answer the call in 15

seconds (hunttimer). All five stations are tried starting from the programmed station. Each station gets ring for 15 seconds.

Trunk Access Code '0’ 'Meaning

0 Trunk cannot be accessed by dialing '0'

1 Trunk can be accessed by dialing '0'

Trunk Access Code '5’ 'Meaning

0 Trunk cannot be accessed by dialing ‘5'

1 Trunk can be accessed by dialing '5'


• Delayed Simultaneous: If the programmed destination does not respond to the trunk ring within 15 seconds, all five stations start ringing. Any of the ringing or interrupted stations can answer the call. Ring on other stations will be stopped when the call is answered.

• Immediate Simultaneous: All five stations will be given ring immediately.

Please note that the hunting scheme is applicable from the first station among the five stations programmed. Following diagram shows landing destination for trunk 1 as station 23 with round robin hunting scheme.

How to program?Use following command to program the trunk-landing destination for daytime:47-Trunk-Station1-Station2-Station3-Station4-Station5Where,Trunk is 1, 2 or 3.Station1.....Station5 can be any station from 21 to 28.

Use following command to program the all trunks landing destination for daytime:47-*-Station1-Station2-Station3-Station4-Station5

Use following command to program the trunk-landing destination for nighttime:48-Trunk-Station1-Station2-Station3-Station4-Station5Where,Trunk is 1, 2 or 3.Station1....Station5 can be any station from 21 to 28.By default, station 21 to station 25 are programmed as destination for all the trunks both during daytime and nighttime.

Use following command to program the all trunks landing destination for nighttime:48-*-Station1-Station2-Station3-Station4-Station5

Use following command to assign hunting scheme for daytime and nighttime:46-Trunk-Day Hunting Scheme-Night Hunting SchemeWhere,Trunk is 1, 2 or 3.

By default, Hunting scheme for both daytime and nighttime is Round Robin.

Day Hunting Scheme Night Hunting Scheme Meaning

0 0 Hunting OFF

1 1 Round Robin

2 2 Delayed Simultaneous

3 3 Immediate Simultaneous

21

22

23

24

25

(0-15)

(16-30)

(31-45)

(46-60)

(61-75)Trunk 1

Trunk 2

Proton

* Number in brackets show hunt timings

Trunk 3


Use following command to assign same hunting scheme for daytime and nighttime to all the trunks:46-*-Day Hunting Scheme-Night Hunting Scheme

Timer of Relevance:Hunt Timer-Time for which the station rings when an incoming call lands on it. It is relevant in case of Round Robin and delayed simultaneous type of hunting scheme.Command : 212-TimerDefault : 18 secondsValid Range : 01 to 99 seconds.

Example:Program the system so that the call on trunk 1 lands in round robin fashion on stations 21, 22, 23, 24 and 25 during daytime and simultaneously on these stations during nighttime.47-1-21-22-23-24-2548-1-21-22-23-24-2546-1-1-3

Relevant Topics:1. “Day and Night Modes” 402. “Programming the System” 643. “Trunk Parameters” 78

Trunk Parameters

What’s this?• A trunk can individually be enabled or disabled. When the PROTON 206/308 is being used with only one

trunk line the other trunk port must be disabled. This can be useful when a particular trunk goes out of order and should be stopped from being allocated to a user when he dials common trunk access code ‘0’.

• A trunk can be programmed as Tone type and Pulse type.

How to program?Use following command to Enable/Disable the trunk and set Dial type:41-Trunk-Enable/Disable-Pulse/ToneWhere,Trunk is 1, 2 or 3.

By default, all trunks are enabled and programmed as tone type.

Use following command to Enable/Disable and set Dial type on all trunks:41-*-Enable/Disable-Pulse/Tone

Timers of Relevance:Class of Service Delay Timer-It is the time after which you get P&T dial tone on dialing ‘0’ or ‘5’ or ‘61’ or ‘62’ or ‘63’. This ensures dialing and storage of complete string of telephone number by the PBX. Command: 531-Trunk-SecondsDefault: 01 second.

Enable/Disable Meaning

0 Trunk is disabled

1 Trunk is enabled

Pulse/Tone Meaning

0 Trunk is programmed as Pulse type

1 Trunk is programmed as Tone type


Valid Range: 1 to 9 seconds.

Pause Timer: In old type of P&T exchanges, dial tone comes a bit late which may lead to a condition in which case the system may dial out the number without waiting for the P&T dial tone. Because of this few initial digits may not reach the P&T exchange resulting in false dialing. To avoid such mismatch, delay is inserted by the system before the number is dialed. This ensures proper dialing only after getting dial tone on the trunk. This delay is known as Pause Timer.Command: 215-TimerDefault: 03 secondsValid Range: 01 to 99 seconds

Trunk First Digit Wait Timer: It is time before which the station should dial the digits on the trunk line after grabbing the trunk. If the outside telephone number is not dialed during this time, the system gives error tone. This is a global timer and is applicable to all the First Digit Wait Timer of the trunk.Command : 217-09-TimerDefault : 15 secondsValid Range : 01 to 99 seconds.

Trunk Digit-Digit Wait Timer: It signifies the time for which the system waits for next digit during dialing phase while dialing on trunk.Command : 217-33-TimerDefault : 06 secondsValid Range : 01 to 99 seconds.

Example:Enable trunk 1 as tone type and trunk 3 as pulse type:41-1-0-141-3-1-0

Trunk Reservation

What’s this?• A station user can reserve a particular trunk for sometime.• In big offices, the number of users is more but the trunk lines are less. In such cases, at any given time most

of the trunks are busy and a station user might not get his turn to make a call. This feature helps a station user in such case. He can reserve a trunk for time = trunk reservation timer. During this period, no one else can access this trunk except the station that has reserved this trunk.

How to use it?To reserve a trunk:

Example:To reserve a trunk 2, dial 112-2.

To cancel Trunk Reservation

How to program?Please refer “Class Of Service (COS)” for details on how to allow ‘Trunk Reservation’ to a station user.


2 Dial 112-Trunk. Confirmation tone




Timer of Relevance:Trunk Reservation Timer: It specifies the time for which the trunk remains reserved. On expiry of this timer, the trunk is freed and other stations can use this trunk.Command : 217-31-TimerDefault : 3 minutesValid range : 1 to 9 minutes

Important Points:• Once your call is over, do not forget to cancel the reservation. This will enable other station users to use the

trunk.• A station can reserve a trunk only if it is given access to that trunk.


Universal Service Number

What’s this?Whenever a station dials universal service number, the call goes to the service station of that particular group. This feature could be of great use in following type of situation: Suppose more than one office boys (helping hands) are working in an office. Each one of them is working for a group of people. The requirement is that when any person dials ‘8’, the office boy corresponding to that set of people should be accessed. Following figure explains it in more details.

In simple words, the requirement is that when any of the stations from 21, 22 and 23 dials ‘8’, the call should land on station 27 and when any of the stations from 24, 25 and 26 dials ‘8’, the call should land on station 28. This can be accomplished using Universal Service Number.

How to program?Step 1: Take a paper pad and pen.Step 2: Make a group of all stations to be programmed within one group using command 305.Step 3: Assign a service station to each group using command 2042.Step 4: Assign unique code to be used as universal service number using command 2041.

CommandsStep 1Take a pen and paper pad. Make the groups as per the requirement.

Step 2Use following command to assign a group number to all stations in one group:305-Station-Group NumberWhere,Station is from 21 to 28.

ABC Ltd.

Station24

Station25

Station21

Station22

Station26

Station23

Station28

Station27


Group Number is from 0 to 9.

Step 3Use following command to assign a service station to each group:2042-Group-StationWhere,Group is from 0 to 9.Station is from 21 to 28.

Step 4Use following command to assign an unique code to be used as universal service number:2041-Universal Service NumberWhere,Universal Service Number can be of one digit, two digits, three digits or four digits. Use ‘#’ to terminate the command if less than four digits are used as Universal Service Number.By default, the Universal Service Number is ‘38’.

Example:Program the Universal Service Number as ‘8’ for ABC Ltd. with group of people as shown in the figure,Use following command to accomplish above program.305-21-1305-22-1305-23-1305-24-2305-25-2305-26-22042-1-272042-2-282041-8

Important Points:• Universal Service Number by default is 38.• Default universal service station for each group is 22.

User Security (User Password)

What’s this?The PROTON 206/308 provides security to the user by way of a Password. This helps to avoid any unauthorised use. • Each station of the PROTON 206/308 has a password. This password helps the user in using following

features• Call follow me• Dynamic lock• DOSA.• Walk-In Class of Service

Please refer respective features for better understanding.

• User password is a 4-digit password. It cannot have either less than or more than 4 digits.• User password can be changed only from the station. • The default User password is 1111 for all the station users. (However, in case the user has forgotten his

password, the system engineer (SE) can clear the password for any user).


How to program?Use following command to change the User password from the station (simply after lifting the handset):144-Old User password-New User password.Where,New password is a number string of 4-digits. By default, User password is 1111 for all the stations.

Use following command to clear User password of a station (from SE/SA mode):341-StationWhere,Station is from 21 to 28, whose user password has to be cleared.

Relevant Topic:1. “Dynamic Lock” 47

Virtual Stations

What’s this?• A station is a real (physical) port on the system. Compared to this, virtual station is not a real physical port

whereby a telephone instrument is connected. It is a station virtually connected to the system. Any person given this facility becomes a virtual station.

• PBX can be used as unmanned STD/PCO booth. The owner of the booth should give a station number and a secret password to the customer and, should explain the procedure of making a call from the customer’s residence. The customer becomes the virtual station.

• In fact, it is same as a DOSA call except that the station number is pre-defined. • Only few dedicated station numbers i.e. 3900 to 3979 are allowed for this facility to be used. Since these

numbers are used for this purpose, no station can have any of these numbers as their station numbers.• Maximum 80 virtual stations can be defined.

How to use it?• Make a list of customers to whom you have to give this facility. Allot a station number and a unique password

to each customer. This will avoid unauthorized use of this facility.• Give the unique station number and the corresponding password to unique customer.• Explain the steps to use this facility to each customer.• All the steps are same as in DOSA except that here virtual station number and the virtual password is used

instead of the station number and the user password.

How to program?• DOSA should be made ‘ON’ on the trunk/s. For more details, please refer section ‘DOSA’.• No other special command is required to use this facility. • However it is advisable to change the password for all the virtual stations to avoid any unauthorized use.

Use following command to change virtual station password:306-Virtual Station-Virtual Station PasswordWhere,Virtual Station is from 3900 to 3979.Virtual Station Password is maximum upto 4-digits.

Example:To change the password of virtual station 3900 to 8085.306-3900-8085


Important Point:• Maximum 80 virtual stations are possible.

Voice Mail Integration

What’s this?Any VMS/Auto-Attendant can be integrated with a PBX. However this integration works well if the exchange of information between the two is perfect. Generally, this integration works on two protocols: Tone Sensing and Gateway. Tone Sensing relies on sensing of various Call Progress tones. Gateway uses DTMF digits to signify various Call Progress events. Gateway is a PBX feature that is used by VMS/Auto-Attendant for a firm integration. PROTON 206/308 provides this Gateway.

How to connect a VMS/Auto-Attendant to a PBX?The port of VMS/Auto-Attendant should be connected to the station port of the PBX using a single pair telephone cable. The figure given below shows connection of a VMS with a PBX where only two VMS ports are interfaced with the PBX.

How it works?• As shown in the figure, VMS is connected on two stations of the PBX. If all the calls are to be routed through

VMS, the PBX should be programmed such that all the incoming calls land on VMS. Alternatively, PBX should be programmed such that incoming calls land on other stations.

• When an incoming call lands on the VMS, the VMS processes the call and guides the caller to reach the desired station.

• As stated earlier, integration of PBX with VMS or an Auto-Attendant works on two protocols viz.Tone Sensing and Gateway.

• Tone Sensing relies on sensing of various Call Progress tones. For example, when a VMS is interfaced with the PBX, it senses the incoming ring and answers the call. It prompts the caller to dial an station number, subsequently senses the dialed station number, keeps the caller on hold and dials the station number of

• the PBX where the call is to be diverted. Then the VMS waits for the ring back tone. It first senses the ring back tone and then waits for it to stop. As soon as the ring back tone stops the VMS transfers the call to the dialed station number. All this process involves sensing of various tones like ring back tone, hold tone, etc. and hence is commonly called tone sensing. However this method is not accurate.

• To overcome this problem, Matrix PBXs (PROTON-206/PROTON-308) offers Gateway feature. However, for latest knowledge on which model provides this feature, please call our channel partner or the Matrix Support desk.

• Gateway uses DTMF digits to signify various Call Progress events. With Gateway mode, in the above example when the VMS receives an incoming call, it answers the call. Then it prompts the caller to dial an station number. It senses the dialed station number, keeps the caller on hold and dials the station number of the PBX where the call is to be diverted. On successful receipt of the dialed station number, the PBX sends a defined code (signifying ring back tone) to the VMS. Depending upon the transfer type set for the VMS, it either transfers the call or waits for the called party to respond. In the latter case, when the called party answers the call, the PBX again sends a defined code (signifying successful speech connection). The VMS detects this code and transfers the call to the dialed station.


• Since codes (defined string of characters) are used for the transfer of information, this method is very much reliable and near to perfect.

• Table given below shows various call progress events:

• The PROTON 206/308 offers two features associated with VMS integration viz. Message Wait and Conversation Recording. Please refer “Message Wait” and “Conversation Recording” for more details.

How to program? Step 1: Define a station port as VMS port using command 393.Step 2: Group all the VMS ports in one group using command 251.

Step 1Use following command to define station port as VMS port:393-Station-CodeWhere,Station is from 21 to 28.

By default, Station Port as VMS port is 0.

Step 2Use following command to group all the VMS ports in one group (Pilot Group 9):251-9-Station1-Station2-………………..-Station8Where,Station1, Station2, ………, Station8 is from 21 to 28 to which the VMS is connected.Use ‘#’ to terminate the command if less than 8 stations are to be programmed in the group.

Example:Program the PROTON 206/308 for following constraints:Two ports of VMS are connected to station 27 and 28 of the PROTON 206/308.

Use following command to define station 27 and 28 as VMS port:393-27-1393-28-1251-9-27-28-#

Relevant Topics:1. “Message Wait” 612. “Conversation Recording” 40

Type Of Event Occurrence of Event Type of Tone

Call Placed Event Extension ringing. Ring back tone

Call Blocked Event Extension busy, Extension’s handset not placed properly, Call returned back to VMS.

Busy tone, Error tone

Call Matured Event Call answered. Speech

Call Disconnect Event Extension disconnects. Error tone after speech

Call Forward Event Extension forwards the call. Feature tone

Code Meaning

0 Station port defined as normal station port

1 Station port defined as VMS port


Walk-In Class of Service

What’s this?• A station user can use his toll control from any station.• This feature is very useful for managers when they move away from their seat. Normally they have highest-

level toll control. Now when they go on the shop-floor (where the Toll Control is normally of low level) and if they wish to use their Toll Control, this feature comes to their help. Using this feature, they can make calls as per their Toll Control from any station. This facility is password protected hence its misuse can be avoided.

How to use it?

Example:Station user 23 who is allowed 95 calls is at station 25 who is denied 95 calls. Station user 23 wants to make 95 calls from station 25. To accomplish this station user 23 should use Walk in Class of Service from station 25.

Important Points:• Only one call is allowed at a time using this feature. i.e. to make two calls one after the other, you will have to

dial the code to make first call and then again to make second call.• Walk-In Class of Service is allowed to all the station.• Walk-In Class of Service is not allowed with default dynamic lock password.


2 Dial 111-Station-User Passowrd. Confirmation tone

3 Disconnect and lisft the handset again. Dial tone

4 Dial '0' or '5' or '61' or '62' or '63'. Trunk dial tone



Appendices

A: Features at a Glance

01 Alarms

Duration Alarm 161-Minute

Remote Alarm 164-Station-1-Minute

Cancel All Alarms 160

02 Auto Call Back-On Busy 2

Cancel Auto Call Back 102

03 Auto Call Back-On No Reply Flash-2

Cancel Auto Call Back 102

04 Auto Redial-Low Priority 77

Cancel L.P Auto Redial 70

05 Auto Redial-High Priority 777

Cancel H.P Auto Redial 70

06 Barge-In Station-33

07 Call Follow Me 132-Station-User Password

Cancel Follow Me 130

08 Call Forward-All Calls 131-Station

Cancel Forward 130

09 Call Forward-If Busy 134-Station

Cancel C.F.-If Busy 130

10 Call Forward-If No Reply 133-Station

Cancel C.F.-If No Reply 130

11 Call Hold Flash

12 Call Park Flash-7

Retrieve Parked Call 17

13 Call Pick Up-Group 4

14 Call Pick Up-Selective 12-Station

15 Call Splitting Flash-1

16 Call Transfer Flash-Station

17 Conference Flash-0

18 Continued Dialing Flash-#-Code

19 Do Not Disturb 131-Station

20 Dynamic Lock

Close Lock 140

Open Lock 141-User Password

Set Lock Level 142-User Password-Level

Set Auto-Shut Time 143-User Password-Minute

Change Password 144-Old User Password-New User Password

21 Executive/Secretary 131-Station


B: System Commands

C: System Parameters

22 Hot Line 153-Station

Hot Line Delay 154-Seconds

Hot Outward Dialing 151-Trunk

Hot Outward Dialing-With Number 152-Trunk-Number-#

Hot Outward Dialing Delay 154-Seconds

Cancel Hot Line And HOD 150

23 Interrupt Request Station-3

24 Last Number Redial 7

25 Use Memory Dialing 8-Directory Index

26 Program Personal Memory 18-Directory Index-Trunk- Number-#

28 Raid Station-4

29 Selective Trunk Access 6-Trunk Number

30 Trunk Reservation 112-Trunk

Cancel Trunk Reservation 112-0

31 Walk-In Class Of Service 111-Station-User Password

32 Enter SA mode 19-SA Password

33 Enter SE mode 19-SE Password

34 Exit SE/SA Mode 0 on Programming Tone

01 Enter SE/SA Mode 19-SE Password

02 Set Day Mode (Manual Operation) 151

03 Set Night Mode (Manual Operation) 152

04 Single Ring On Trunk Call Transfer 157-0

05 Double Ring On Trunk Call Transfer 157-1

06 Demonstrate Dial Tone 161-1

07 Demonstrate Ring-Back Tone 161-2

08 Demonstrate Busy Tone 161-3

09 Demonstrate Error Tone 161-4

10 Demonstrate Confirmation Tone 161-5

11 Demonstrate Programming Tone 161-6

12 Demonstrate Warning Tone 161-9

13 Demonstrate Music 161-0

14 Loading Factory Setup 18-SE Password

15 Restart System 10

16 Abbreviated Dialing 8-Directory Index-Trunk- Number-#

17 Exit SE/SA Mode 0

1 Feature Group 250-COS Group-Feature Index-Code

2 Pilot Group 251-Dept. Group-Station1…..Station8

3 Allowed List 252-Level-Location-Number-Flash

4 Denied List 253-Level-Location-Number-Flash

5 Set New Program Password 291-New SE Password

6 Set New Admin Password 292-New SA Password

7 DOSA Inactivity Timer in Seconds/Minutes 207-0/1


D: Station Parameters

E: Trunk Parameters

01 Call Pick-Up Group 301-Station-Call Pick-Up Group

02 Call Privacy For Intrusion/CCWT/ DISA 303-Station-Code-Code-Code

03 Station Group Hunting 304-Station-Group

04 Floor Service Station Group 305-Station-Group

05 Virtual Station Password 306-Station-New Password

06 Feature Access Group 31-Station-Day Group-Night Group

07 Feature Access Group For All Stations 31-*-Day Group-Night Group

08 Toll Control 32-Station-Day Level-Night Level

09 Toll Control For All Stations 32-*-Day Level-Night Level

10 Trunk Access For Day 331-Station-Trunk-Trunk-… Trunk-#

11 Trunk Access For Day For All Stations 331-*-Trunk-Trunk-… Trunk-#

12 Trunk Access For Night 332-Station-Trunk-Trunk-…. Trunk-#

13 Trunk Access For Night For All Stations 332-*-Trunk-Trunk…...... Trunk-#

14 ACD On/Off For Local Calls 3331-Station-Day Time-Night Time

15 ACD On/Off For Local Calls-All Stations 3331-*-Day Time-Night Time

16 ACD On/Off For STD Calls 3332-Station-Day Time-Night Time

17 ACD On/Off For STD Calls-All Stations 3332-*-Day Time-Night Time

18 ACD On/Off For Incoming Calls 3333-Station-Day Time-Night Time

19 ACD On/Off For Incoming Calls-All Stations 3333-*-Day Time-Night Time

20 ACD On/Off For Warning Beeps Without Disconnection 3334-Station-Day Time-Night Time

21 ACD On/Off For Warning Beeps W/o Disconnection-All Stations 3334-*-Day Time-Night Time

22 Global Dir-1 Access On/Off 335-Station-Day Time-Night Time

23 Global Dir-1 Access-All Stations 335-*-Day Time-Night Time

24 Global Dir-2 Access On/Off 336-Station-Day Time-Night Time

25 Global Dir-2 Access-All Stations 336-*-Day Time-Night Time

26 Clear Dynamic Lock Password 341-Station

27 Clear Dynamic Lock Settings 342-Station

28 Clear All the Features 343-Station

29 DOSA Access Off/On 35-Station-0/1

30 Flash Timer For Station 36-Station-Count

31 Flash Timer For All Stations 36-*-Count

32 Flexible Number 37-Port No.-Flexible No.-#/Flash

01 Enable/Disable And Dial Type 41-Trunk-Enable/Disable-Pulse/Tone

02 Enable/Disable, Dial For All Trunks 41-*-Enable/Disable-Pulse/Tone

03 DISA On/Off 43-Trunk-Day Time-Night Time

04 DOSA On/Off 45-Trunk-Day Time-Night Time

05 Hunting Scheme 46-Trunk-Day Hunting Scheme-Night Hunting Scheme

06 Hunting Scheme For All Trunks 46-*-Day Hunting Scheme-Night Hunting Scheme

07 Destinations For Day Mode 47-Trunk-Stn1-Stn2-Stn3-Stn4-Stn5

08 Destinations For Day Mode For All Trunks 47-*- Stn1-Stn2-Stn3-Stn4-Stn5

09 Destinations For Night Mode 48-Trunk- Stn1-Stn2-Stn3-Stn4-Stn5

10 Destinations For Night Mode For All Trunks 48-*- Stn1-Stn2-Stn3-Stn4-Stn5

11 Trunk Access Groups 40-Trunk- TAC 0 – TAC 5


12 Routing On Station Or Operator 51-Trunk-Day Routing-Night Routing

13 ECF On/Off 521-Trunk-Day Code - Night Code

14 ECF Destination Trunk 522-Trunk-Destination Trunk

15 ECF Destination Number 523-Trunk-Telephone Number-#

16 Class of Service Delay Timer 531-Trunk-Seconds

17 Set PEC count for a trunk 54-Trunk-PEC

18 Set PEC count for all the trunks 54-*-PEC


GlossaryDestination Station : The station where the trunk is programmed to land (generally referred as operator).

Executive : The key person in the organization.

Station : The port to which a telephone is connected.

Flash : A code required to use various system features. This code can be dialed either by tapping the hook switch of the telephone momentarily or by pressing the ‘Flash’ key of the telephone, if provided.

LED : Light Emitting Diode.

Off-Hook : A condition in which the handset of the telephone instrument is lifted from the cradle.

On-Hook : A condition in which the handset of the telephone instrument rests on the cradle. (Idle condition of the phone).

PPM-4 : Primary Protection Module (for 4 ports).

Program Mode : Programming Mode. The entire programming of the system can be done from this mode.

Pulse : A waveform generated by making and breaking of loop current.

Pulse Dialing : A type of signaling in which codes (digits) are dialed in pulses.

PSTN : Public Switch Telephone Network.

RTC : Real Time Clock. Date and time keeping circuit.

Secretary : The sub-ordinate to the executive in the organization.

Secretary Station : The station used by secretary. Station 22 is the secretary station for station 21 and likewise.

SWG : Standard Wire Gauge.

Tone : Different frequencies used for signaling.

Trunk : An external trunk line coming from PSTN.



Index

A“Abbreviated Dialing” 11“Alarm” 14“Allowed and Denied Lists” 15“Answering Calls” 17“Auto Call Back” 17“Auto Redial” 18

B“Barge-In” 20“Behind the PBX Applications” 21“Boss Ring” 22“Busy Hunting Group” 22

C“Call Duration Control” 23“Call Follow-Me” 26“Call Forward” 26Call Hold-Refer “Hold” 52“Call Park” 28“Call Pick Up” 29“Call Progress Tones” 30“Call Splitting” 32Call Toggle-Refer “Call Splitting” 32“Call Transfer” 33Calling a Station-Refer “Internal Call” 57“Cancel Station Features” 35CDC-Refer “Call Duration Control” 23“Class Of Service (COS)” 36“Conference” 39Conference-Unsupervised-Refer “Conference” 39Consultation Hold-Refer “Call Splitting” 32“Continued Dialing” 39“Conversation Recording” 40

D“Day and Night Modes” 40Day Service-Refer “Day and Night Modes” 40“Default the Configuration” 41Default Programming Password-Refer “System Security (Passwords)” 70“Demonstration of Tones” 41“Department Call” 42Dialing Ratio-Refer “Technical Specifications” 72Different types of Tones-Refer “Call Progress Tones” 30Different types of Rings-Refer “Distinctive Rings” 46“Direct Inward Dialing (DID)” 43“Direct Outward System Access (DOSA)” 44Direct Trunk Access-Refer “Selective Trunk Access” 70“Distinctive Rings” 46“Do Not Disturb (DND)” 47DND-Refer “Do Not Disturb (DND)” 47


“Dynamic Lock” 47

E“External Call” 48“External Call Forward (ECF)” 49Enter Program Mode-Refer “Programming the System” 64“Executive/Secretary” 50Exit Program mode-Refer “Programming the System” 64

F“Flash Timer” 50Flashing on Trunk-Refer “Continued Dialing” 39“Flexible Numbers” 51

GGetting Started-Refer “Installation” 54Group Call-Refer “Department Call” 42

H“Hold” 52“Hotline” 52Hot Outward Dialing (HOD)-Refer “Hotline” 52

IIncoming Call Landing-Refer “Trunk Landing” 76“Installation” 54Intercom-Refer “Internal Call” 57“Internal Call” 57“Internal Call Restriction” 57Internal Digit-Digit Timer-Refer “Station Parameters” 70“Interrupt Request” 58“Introduction” 59

J

K

L“Last Number Redial” 61

MMaking External Calls-Refer “External Call” 48Memory Dialing-Refer “Abbreviated Dialing” 11“Message Wait” 61“Music on Hold” 61

NNight Service-Refer “Day and Night Modes” 40

O“Operator” 61


PPilot Number-Refer “Department Call” 42“Power Down Mode” 62“Privacy” 63“Private Trunk” 63“Programming the System” 64“Protecting the System” 65

Q

R“Raid” 66“Receiving Incoming Calls” 67Redial-Refer “Last Number Redial” 61“Remote Alarm” 67“Remote Lock” 68“Remote Programming” 69“Restart the System” 69Restricted Dialing-Refer “Toll Control” 73Ring Destinations-Refer “Trunk Landing” 76Rings-Refer “Distinctive Rings” 46

SSecretary-Refer “Do Not Disturb (DND)” 47“Selective Trunk Access” 70Speed Dialing-Refer “Abbreviated Dialing” 11Station Numbers-Refer “Flexible Numbers” 51“Station Parameters” 70“System Security (Passwords)” 70System Timings-Refer “Day and Night Modes” 40

T“Technical Specifications” 72“Toll Control” 73Toggle-Refer “Call Splitting” 32Tone-Refer “Call Progress Tones” 30Tone Specifications-Refer “Call Progress Tones” 30“Troubleshooting” 74“Trunk Access” 75Trunk Answer from any station-Refer “Call Pick Up” 29“Trunk Landing” 76“Trunk Parameters” 78“Trunk Reservation” 79

U“Universal Service Number” 80Unsupervised Conference-Refer “Conference” 39“User Security (User Password)” 81

V“Virtual Stations” 82“Voice Mail Integration” 83


W“Walk-In Class of Service” 85

X

Y

Z



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MATRIX COMSEC PVT. LTD.

Corporate Office: 394-GIDC, Makarpura, Vadodara - 390010, India.Tel.:+91 265 2630555, Fax: +91 265 2636598E-mail: [email protected]

Factory:39-GIDC, Waghodia - 391760, Dist. Vadodara, India.Tel.: +91 2668 262056/57

Technical Support:Tel.: +91 2668 263172/73, Fax: +91 2668 262631E-mail: [email protected]

www.MatrixComSec.com

Documents

PROTON 206_308 V1 System Manual