PROTON 103 V1 System Manual

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PROTON 103

The compact Communicator

System Manual



Documentation Disclaimer

Matrix Comsec reserves the right to make changes in the design or components of the product as engineering

and manufacturing may warrant. Specifications are subject to change without notice.

This is a general documentation for all models of the product. The product may not support all the features andfacilities described in the documentation.

Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise

information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with

respect to this documentation and disclaims any implied warranties. While every precaution has been taken in

the preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither

is any liability assumed for damages resulting from the use of the information contained herein.

Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for

damages, losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or

abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly

comply with Matrix Comsec's operating and maintenance instructions.

Copyright

All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means

without the prior written consent of Matrix Comsec.

Version 1

Release date : May 17, 2010



PROTON 103 V1 System Manual 5

Warranty Statement

Matrix Comsec Pvt. Ltd. (Matrix) warrants to its consumer purchaser any of its products to be free of defects in

material, workmanship and performance for a period of 15 months from date of manufacturing or 12 months

from the date of installation which ever is earlier.

During this warranty period, Matrix will at its option, repair or replace the product at no additional charge if the

product is found to have manufacturing defect. Any replacement product or part/s may be furnished on an

exchange basis, which shall be new or like-new, provided that it has functionality at least equal to that of the

product, being replaced. All replacement parts and products will be the property of Matrix. Parts repaired or

replaced will be under warranty throughout the remainder of the original warranty period only.

This limited warranty does not apply to:

1. Products that have been subjected to abuse, accident, natural disaster, misuse, modification, tampering,

faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the

documentation for the product or if the model or serial number has been altered, tampered with, defaced or

removed.

2. Products which have been damaged by lightning storms, water or power surges or which have beenneglected, altered, used for a purpose other than the one for which they were manufactured, repaired by

customer or any party without Matrix’s written authorization or used in any manner inconsistent with Matrix’s

instructions.

3. Products received improperly packed or physically damaged.

4. Products damaged due to operation of product outside the products’ specifications or use without designated

protections.

Warranty valid only if:

• Primary protection on all the ports provided.

• Mains supply is within limit and protected.

• Environment conditions are maintained as per the product specifications.

Warranty Card:

• When the product is installed, please return the warranty card with:

• Date, signature and stamp of the customer

• Date, signature and stamp of the channel partner

• Matrix assumes that the customer agrees with the warranty terms even when the warranty card is not signed

and returned as suggested.

The Purchaser shall have to bear shipping charges for sending product to Matrix for testing/rectification. The

product shall be shipped to the Purchaser at no-charge if the material is found to be under warranty. ThePurchaser shall have to either insure the product or assume liability for loss or damage during transit.

Matrix reserves the right to waive off or make any changes in its warranty policy without giving any notice.

If Matrix is unable to repair or replace, as applicable, a defective product which is covered by Matrix warranty,

Matrix shall, within a reasonable time after being notified of the defect, refund the purchase price of the product

provided the consumer/purchaser returns the product to Matrix.

In no event will Matrix be liable for any damages including lost profits, lost business, lost savings, downtime or

delay, labor, repair or material cost, injury to person, property or other incidental or consequential damages

arising out of use of or inability to use such product, even if Matrix has been advised of the possibility of suchdamages or losses or for any claim by any other party.



6 PROTON 103 V1 System Manual

Except for the obligations specifically set forth in this Warranty Policy Statement, in no event shall Matrix be

liable for any direct, indirect, special, incidental or consequential damages whether based on contract or any

other legal theory and where advised of the possibility of such damages.

Neither Matrix nor any of its distributors, dealers or sub-dealers makes any other warranty of any kind, whether

expressed or implied, with respect to Matrix products. Matrix and its distributors, dealers or sub-dealers

specifically disclaim the implied warranties of merchantability and fitness for a particular purpose.

This warranty is not transferable and applies only to the original consumer purchaser of the Product. Warranty

shall be void if the warranty card is not completed and registered with Matrix within 30 days of installation.

All legal course of action subjected to Vadodara (Gujarat, India) Jurisdiction only.



Contents

Copyright ...............................................................................................................................................4

Warranty Statement ..............................................................................................................................5

Chapter 1: Getting Started........................................................................................................................ 9

Packing List ...........................................................................................................................................9

Extension Numbers ...............................................................................................................................9

Calling Other Extension ........................................................................................................................9

Making External Call ...........................................................................................................................10

Answering a Call .................................................................................................................................10

Receiving Trunk (Incoming) Calls .......................................................................................................10

Day and Night Modes ..........................................................................................................................11

Power Down Operation .......................................................................................................................11

Tones ..................................................................................................................................................11

Rings ...................................................................................................................................................12

Chapter 2: Features................................................................................................................................. 13

Call Pick Up .........................................................................................................................................13

Call Transfer ........................................................................................................................................13

Transfer While Ringing ........................................................................................................................13

Call Splitting (Hold-Toggle) .................................................................................................................14

Conference (3-Way Mode) ..................................................................................................................14

Redial ..................................................................................................................................................15

Quick Dial ............................................................................................................................................15

Memory Dialing ...................................................................................................................................15

Auto Call Back .....................................................................................................................................16

Interrupt Request ................................................................................................................................16

Land Without Intimation (Raid) ............................................................................................................16

Once Only Ring ...................................................................................................................................17 Cancel Once Only Ring .......................................................................................................................17

Executive/Secretary (Do Not Disturb) .................................................................................................17

Cancel Do Not Disturb ........................................................................................................................18

Hot Line ...............................................................................................................................................18

Cancel Hot Line ...................................................................................................................................18

Hot Outward Dialing ............................................................................................................................18

Cancel Hot Outward Dialing ................................................................................................................19

Chapter 3: Programming ........................................................................................................................ 21

Introduction .........................................................................................................................................21

Enter Program Mode ...........................................................................................................................21

Programming Codes ...........................................................................................................................21

Load Default Setup .............................................................................................................................23

Exit Program Mode .............................................................................................................................24

Chapter 4: Installation and Troubleshooting ........................................................................................ 27

Installation ...........................................................................................................................................27

Troubleshooting ..................................................................................................................................27

Extension Faults ..................................................................................................................................28

Trunk Faults ........................................................................................................................................28

Chapter 5: Appendices ........................................................................................................................... 31

A: Features Summary .........................................................................................................................31

B: Programming Summary ..................................................................................................................31



C: Technical Specifications ................................................................................................................ 32

D: Regulatory Information .................................................................................................................. 34




Chapter 1: Getting Started

Welcome

Thanks for purchasing a Matrix product.

We want you to get the maximum performance from our product. If you run into technical difficulties, we are here

to help. But please consult this system manual first.

If you still can’t find the answer, gather all the information or questions that apply to your problem and with the

product close to you, call your dealer. Matrix dealers are trained and ready to give you the support you need to

get the most from your Matrix product. In fact, most problems reported are minor and can be easily solved over

the phone.

In addition, technical consultation is available from Matrix engineers every business day. We are always ready to

give advice on application requirements or specific information on installation and operation of our products.

Packing List

The ideal sales package for PROTON 103 is as mentioned below:

• Please make sure that these components are present.

• In case of short supply or damage detection, contact the source from where you have purchased the system.

Extension Numbers

• Three extensions are identified by single digit numbers: ‘2’, ’3’ and ‘4’. The trunk can be accessed by dialing

‘0’.

Calling Other Extension

• Just lift your handset, wait for dial tone and dial extension number you want to talk to. If called extension is

free, you will hear ring back tone and the other end starts ringing. Once called extension answers your call

by lifting handset, ring back tone is stopped and speech is established.

• If the called extension is not free, you will get busy tone. You can request Auto Call Back or Interrupt Request

feature here. Please refer “Chapter 2: Features” for more details.

PROTON 103

CD containing the System Manual, Quick Start andUser Card.

Quick Start andUser Card

Two Screw Grips (wall plugs)

Two Screws M 7/30

A Mounting Template

A 150 mA Fuse

Warranty Card Set




Making External Call

• Dial ‘0’ and if the trunk is free, it will be connected to you. Wait for dial tone from the central office (PSTN)

exchange and then start dialing digits of the external party.

• If the trunk is occupied by someone else, you will get busy tone. You can request Auto Call Back or Interrupt

Request feature. Please refer “Chapter 2: Features” for more details.

• After conversation is over, you may replace your handset and the trunk is freed automatically for any

incoming or other outgoing calls.

Answering a Call

• Lift your handset and the ring will stop. You may start-talking immediately. Internal ring is one pulse whereas

trunk ring is of two pulses. This helps you identify source of the ring before you answer the call.

Receiving Trunk (Incoming) Calls

• The PROTON 103 is very flexible in directing trunk calls. Whenever there is a ring on the trunk, the PROTONsenses it and directs that ring to one (or more) of the extensions.

• You can program two different extensions to receive trunk rings one during normal office hours (day mode)

and the other during after office hours (night mode).

• Programmed extension can receive incoming call even when it is free or already in speech with some other

extension.

• If the programmed extension is free, it starts ringing. To answer the ring, just lift your handset and start

talking.

• If the programmed destination is in speech with some other extension, it gets trunk call waiting tone

(repeated double sharp beeps) over his speech. The extension can get connected to the ringing trunk by

dialing ‘Flash’. The other extension is put on hold and gets hold tone.

• In case the programmed destination is not attended when there is ring on the trunk, it rings for 15 seconds.

After that other extensions will be given ring. It is possible to ring other extensions one by one. Or all at the

same time. This is called hunting.

• One of the following four hunting options can be selected.

• Round-Robin Ring: Try one extension after the other if programmed destination does not answer the

call in 15Sec.All three extensions are tried starting from the programmed extension. Each extension gets

ring for 15 seconds.

• Delayed Simultaneous Ring: If the programmed destination does not respond to the trunk ring within

15Sec. All three extensions are given ring. Any of the ringing or interrupted extensions can answer the

call. Rings on other extensions will be stopped when the call is answered.

• Immediate Simultaneous Ring: Immediate simultaneous ring is selected all three extensions will be

given ring immediately.

• Hunting Disabled: Only the programmed destination will ring. The trunk ring will not be diverted to any

other extension. It will continue to ring as long as there is ring on the trunk.

• For programming of trunk destinations, refer to “Chapter 3: Programming”.




Day and Night Modes

• Two different extensions can be programmed for trunk incoming calls. One extension will ring whenever

there is a call on the trunk during normal office hours. This is known as day mode destination.

• The other extension will ring whenever there is a call on the trunk after office hours. This is called night mode

destination.

• Day or Night Mode can be selected by following steps:

Changing Day-Night Mode

• Enter programming mode by dialing 19-Password.

• Dial ‘11’ for Day Mode.

• Dial ‘12’ for Night Mode.

• You can also make changing of Day-Night Mode Automatic.

• When a trunk call is not answered on the programmed extension for day mode, the PROTON goes into

night mode automatically. The next fresh call on the trunk will be directed to the night mode extension,

without trying on the day mode extension.

• Automatic change from night mode to day mode is done in the same way.

• This automatic day-night mode switching is programmable. Refer “Chapter 3: Programming” for moredetails.

Power Down Operation

• During power failure you can handle your external calls through extension #2. This ensures that basic

telephone functions continue. When power returns, system will start automatically and normal operation

resumes.

Tones

• The PROTON supports various tones to enhance interaction between user and the PROTON. Most of them

are PSTN compatible.

Dial Tone:

• Generated by continuous 360Hz. When you lift your handset you get dial tone.

Ring Back Tone:

• PSTN compatible tone derived from dial tone with cadence of two sharp pulses followed by longer off

time. When you dial internal number and that number is free then you will get the ring back tone.

Busy Tone:

• High pitch beeps with on period longer than off period. When you dial internal extension that is busy, youget busy tone. When you dial ‘0’ and if the trunk is occupied by someone else then also you get the busy

tone.

Error Tone:

• High pitch continuous tone without interruption. You get error tone when you do some wrong operation or

you dial some disallowed feature.

Internal Call Waiting Tone:

• In the form of sharp ticks given every 3 seconds. When someone is barging-in on you then you get the

Internal Call Waiting Tone. In programming mode also you get this tone.




Trunk Call Waiting Tone:

• Consists of two ticks followed by long off time (approximately 3 seconds). When you are talking to some

internal party and there is ring on the trunk, then you get this tone.

Hold Tone:

• Short beep followed by longer off duration repeated every second. When someone puts you on hold you

get the hold tone.

Confirmation Tone:

• Fast continuous tone

Music:

• Caller or called person on the trunk hears music whenever he is put on hold.

Rings

• Two different rings are generated and given to extensions.

Internal Ring:

• Uniform single pulse ring with longer off time. When one extension is calling another, this ring is given to

the called extension.

External Ring:

• Double pulse ring. The programmed extension gets this ring whenever there is an incoming ring on the

trunk.




Chapter 2: Features

• In this chapter each feature offered by the PROTON is described in detail. Procedure to invoke feature is

given step-by-step. With each step, response is mentioned on the right hand side and within brackets.

Access of features is programmable. Refer “Chapter 3: Programming” for more details on programming.

• Many of the features need dialing of ‘Flash’. Many push-button telephones have ‘Flash’ key. You can use thiskey to dial ‘Flash’ whenever you need to access a feature.

• In case your telephone does not have ‘Flash’ key, you have to use hook switch of the telephone to dial

‘Flash’. Tap the hook switch momentarily (any time between 200 to 800 milliseconds). It will be taken as a

‘Flash’.

• Also please note features have to be activated by programming for each extension. Only after proper

programming, features will work.

Call Pick Up

What’s this?

• Answer call ringing on other extension from your phone.

How to use it?

• You can answer calls of your friend or co-worker without physically going to his phone. You can also use this

feature to answer trunk calls ringing on other phones.

Call TransferWhat’s this?

• To transfer existing call to other extension.

How to use it?

• Existing call can be transferred from one extension to another extension. First hold the other person by

dialing Flash. Then you dial the new number where you want to transfer the call.

• You may want to talk to the extension about the calling person and nature of the call before you transfer the

call. So you wait for the called extension to answer and then talk. At this stage, you disconnect and the held-

up person will automatically be connected to the called extension. Thus the call has been transferred to the

new extension.

• Extension call can also be transferred to other extension this way.

Transfer While Ringing

What’s this? • To transfer a call without waiting for the called extension to answer.

1 Lift the Handset. Dial tone

2 Dial 9. Speech.

3 Start Talking.

1 Speech with Trunk.

2 Dial Flash. Dial tone

3 Dial Extension Number. Ring Back Tone

4 Speech.

5 Disconnect.




How to use it?

• You need not waste time in waiting for the called extension to answer the ring in order to transfer a call. So

you hold the first person by dialing ‘Flash’. Then you dial the extension number where you want to transfer

the call. Disconnect when you get the ring back tone. If the called person does not answer the ring within 15

seconds, the call will come back to you.

• You can also transfer a trunk call on any other extension. Music is given to the trunk when it is on hold. If an

extension is put on hold, he gets hold tone.

Call Splitting (Hold-Toggle)

What’s this?

• To alternate between two calls.

How to use it?

• Toggle between important calls to consult both of them alternately just by dialing ‘Flash’. Only one of the two

persons will be in conversation with you at a time. The other will get hold tone or music and cannot hear your

talk.

• You can toggle between two extensions or between one extension and the trunk. When extension is on hold,

its gets hold tone. Whereas the trunk gets music.

Conference (3-Way Mode)

What’s this?

• Three-party conversation.

How to use it?

• From hold-toggle mode you can include the held-up person in the conversation by making it three person

conference by using this feature.

• If you wish to use this feature, activate it by programming feature access level for your extension.

1 Speech with Trunk.



4 Disconnect.

1 Speech with one person.



4 Speech with second person.

5 Dial Flash to alternate between active and help-up person.

1 Speech with one person. Dial tone



4 Speech with second person.

5 Dial Flash-Flash. 3-way speech.




Redial

What’s this?

• Redial the last number on the trunk.

How to use it?

• You cannot use redial button of you telephone when using the PROTON. Instead, use digit ‘7’ to redial the

last number. Please note that the PROTON redials the number only in pulse mode and can take few

seconds to complete the dialing.

Quick Dial

What’s this?

• Single touch access to two frequently used numbers.

How to use it?

• You can access two most frequently used numbers at just touch of a button. The PROTON uses two digits 5

and 6 to dial out the numbers stored in the memory locations 11 and 12 respectively. You may programlocation 11 with your residence number and location 12 with your friend’s number. Now any time you wish to

call up any of the numbers, you just have to dial a single digit 5 or 6. Please note the PROTON dials out

these numbers in pulse mode.

Memory Dialing

What’s this?

• Dial frequently used numbers from memory.

How to use it?

• You can store up to 22 frequently used number in the nonvolatile memory of the system. Anyone can use

these stored numbers directly. Refer “Chapter 3: Programming” for details on programming memory

numbers.

1 Lift the handset. Dial tone

2 Dial 7. PSTN dial tone

3 Wait for the system to dial out the last number you used.

4 Speak when the called person replies.


2 Dial 5 or 6.

3 Wait for the system to dial out the store number.



2 Dial 8. Tone stopped.

3 Wait for PSTN Dial Tone. PSTN dial tone

4 Dial location code. Number dialed out.

5 Wait for Ring Back Tone from PSTN exchange.





Auto Call Back

What’s this?

• Get informed when the busy called extension becomes free.

How to use it?

• You need not keep dialing the number of a busy extension repeatedly. You can request Auto Call Back by

dialing above code after busy tone. Now, as soon as the requested extension becomes free, you get ring.

Once you answer the ring, you will hear ring back tone and the destination gets ring. You can request Auto

Call Back on busy trunk also.

Interrupt Request

What’s this?

• Talk to busy extension after giving intimation tone.

How to use it?

• When your message is urgent and you cannot wait for the called person to become free, you can land in his

conversation. While landing, you get the hold tone and the called person gets interruption tone.• Speech is established after the called extension dials ‘Flash’ to include you in the conversation. The other

person is put on hold and hence cannot listen to your conversation.

• Replace your handset once your talk is over. This will automatically connect the held-up person. And original

speech

• will be established. Interrupt Request in on busy trunk is also possible.


Land Without Intimation (Raid)

What’s this?

• To land on a busy extension immediately, without warning.

How to use it?

• Without the knowledge of the called extension, you can enter into his conversation by using this feature. You

can also land on busy trunk without intimation tone.



2 Dial Extension Number. Busy tone

3 Dial 2. Confirmation tone


2 Dial Extension Number. Busy tone

3 Dial 3. Hole tone

4 Start talking when included by the called extension.


2 Dial Extension Nuber. Busy tone

3 Dial 4. Hold tone

4 Start talking.




Once Only Ring

What’s this?

• Get only one ring for an incoming call.

How to use it?

• If you don’t want to get distracted by a persisting incoming ring, you can select by once only ring by activating

this feature. If activated, you will hear only one pulse of ring. After this your phone remains silent for 15

seconds. So you are not disturbed in your meeting with a visitor or solitude.

• If you don’t answer the call within 15 seconds, you will hear once more ring pulse. All this while, the caller

continues to get ring back tone.

• Please note that this feature can be used only by the extension having maximum feature access level of raid

(4). See the “Chapter 3: Programming” for more details.

Cancel Once Only Ring

What’s this?

• Restore normal, persistent ring.

How to use it?

• Now, your phone will ring in normal, persistent way.

Executive/Secretary (Do Not Disturb)

What’s this?

• Transfer your calls to your secretary.

How to use it?

• Whenever you wish privacy or want to attend to uninterrupted discussion or thinking, use this feature. Once

invoked, all calls on your extension will be diverted to the next extension where your secretary should be

sitting. If the call is important, your secretary can dial you and transfer the call. You can continue making

calls from your extension.

• Secretary extension number is next to the executive. When this feature is used from extension #2, all calls on

it are diverted to extension #3. Similarly, when extension # 4 uses this feature, extension #2 becomes

secretary for it.











Cancel Do Not Disturb

What’s this?

• Cancel Executive/Secretary (Do Not Disturb).

How to use it?

Hot Line

What’s this?

• Automatic dialing to your secretary.

How to use it?

• You can use this feature to get easy and immediate access to your secretary without dialing her extension

number. Once you activate this feature. You just have to lift your handset in order to access your secretary.

• Secretary extension number is next to the executive. If your extension is ‘2’ and use the hot line feature,

every time you lift your handsets ring goes to extension 3 where your secretary should be sitting. If extension

4 uses this feature the call is placed on extension 2.


Cancel Hot Line

What’s this?

• Cancel direct secretary dialing.

How to use it?

Hot Outward Dialing

What’s this? • Get connected to the trunk automatically every time you lift your handset.

How to use it?

• When you want to use the trunk without using the access code ‘0’, you can invoke this feature. Once this

feature is set from your phone, you are connected to the trunk every time you lift your handset. You will listen

PSTN dial tone if the trunk is not in use. You may start dialing external number.

• This is useful when most of the calls made by you are on the trunk. It gives feeling as if you are connected to

the trunk. The PROTON is made transparent. Delay involved in dialing ‘0’ to get the trunk is eliminated.• If you wish to use this feature, activate it by programming feature access level for your extension.



1 Lift the handset. Dial tone2 Dial 15. Confirmation tone








Cancel Hot Outward Dialing

What’s this?

• To cancel direct trunk access.

How to use it?

1 Lift the handset. Dial tone2 Dial 18. Confirmation tone






Chapter 3: Programming

Introduction

• On-line programming mode is supported by the PROTON. All programming is allowed from any extension.

Moreover, password security is offered to avoid unauthorized alterations.

• Programming is accomplished from dialing separate code sequences for individual extensions and feature

groups. This eliminates need for entering long and confusing programming sequences. You can change the

programming of anyone extension without changing other existing parameters.

Enter Program Mode

Follow given steps from any extension:

• Programming tone is indication of your entering in the program mode successfully. If your password is not

correct, you will hear error tone. Try again above sequence with correct password.

• If your code has been correct and accepted by the system, you will get confirmation tone. Once again you

are ready to change any other parameter, if you wish.

• During the process of entering codes, if you dial wrong code/sequence you get error tone. Disconnect by

putting down your handset once and you will get programming tone once again. Now, you can enter the

correct sequence.

Programming Codes

Following section describes each programmable parameter with codes.

Feature Access Level

31-Extension-Level

Where,

Extension number is either 2, 3 or 4.

Note:

• Basic features like Call Transfer, Hold/Toggle, Call Pick Up, Auto Call Back, etc. are always allowed to all

extensions.

Class Of Service Level

32-Extension-Level

Where,


2 Dial 19.

3 Dial 4-Digit Password. Programming tone

Level Description

0 Only Basic Features

1 Level 0 + Do Not Disturb + Hot Line + Hot Ouward Dialing2 Level 1 + Interrupt Request

3 Level 2 + Conference

4 Level 3 + Raid





Flash Timer

• Flash is used extensively by the PROTON as one of the digits for accessing various features. Flash is

actually momentarily breaking of the extension current loop. If this break time is of optimum level, the

PROTON senses it rightly as a flash. But, if the time is more, it can be wrongly taken as disconnection. On

the other hand, if the flash timer is set to a higher value, a genuine disconnection will take longer time. Some

imported phones and cord-less phones are known to use longer flash time. You have to program the

extension flash timer with little higher value than the flash timer used by the phone or cord-less connected to

it.

33-Extension-Flash Timer Code

Where,

Extension is either 2, 3 or 4.

Flash timer code is a single digit from 3 to 9. Corresponding value from 300 milliseconds to 900 milliseconds.

Day Mode Destination

41-Extension

Where,


Night Mode Destination

42-Extension

Where,


Hunting Scheme

43-Hunting Scheme

Where,

Day-Night Mode

• The PROTON can operate in either day or night mode. Use following commands to alternate between day

and night modes.

Level Description

0 No trunk access

1 Only local numbers allowed

2 9 allowed

3 STD allowed

4 ISD allowed

Scheme Description

0 Hunting off

1 Round-Robbing Ring

2 Delayed simultaneous Ring

3 Immediate simultaneous Ring

11 Change to day mode

12 Change to night mode




Auto Day-Night Switching

Memory Numbers

8-Location-Number-Flash

Where,

Location # from 01-22 (2 digits must)

Number: The number you wish to store.

• Provision for total 22 numbers.

• 10 local numbers (location 01-10).

• 10 STD numbers (location 11-20).

• 2 ISD numbers (location 21-22).

• A local number can be of maximum 8 digits.

• An STD number can be of maximum 12 digits.

• And ISD number can be of maximum 16 digits.

• Memory location starts from 01.

• You may store a local number in a location for STD/ISD.

• You may store an STD number in an location for ISD.

• Complete number including preceding ‘0’s in case of an STD/ISD number must be stored.

Change Password

21-Password

Where,

Password is a number string is of maximum 4-digits.

Load Default Setup

• You may need to make many changes in the existing setup and prefer to start with known default

parameters.

• When you load default parameters, previously programmed parameters are cleared. But, this does not affect

your memory numbers directory.

To load default setup, follow given steps:

At this point the PROTON is loaded with default set up as given below.

Default (Factory) Setup

Day Mode Destination : Extension 2

Night Mode Destination : Extension 2

Default Features:

221 Auto day-night ON

222 Auto day-night OFF.

1 Enter Program Mode. Program tone

2 Dial 18-Password. Confirmation tone

Extension Default Features

2 Basic features (0)






Default Class Of Service (COS):

Exit Program Mode

• Dial ‘0’ from programming tone. You will hear normal dial tone. Now the PROTON is ready for normal

operation. You can make or receive calls as usual.

Forgot your Programming Password?

• As we have seen, programming is possible only if you know the 4-digit programming password. In case you

have forgotten the password, you cannot enter the programming mode and change settings.

• In such a case, the PROTON offers a solution to clear your password. Following steps describes the

procedure:

• Switch OFF the PROTON.

• Remove Mains cable from the socket.

• Remove top cover of the PROTON.

• Locate a mini jumper on the PCB (J5) near the LED connector.• Put the jumper in A-B position.

• Connect the Mains cable and switch ON the PROTON.

• Wait for 3 seconds.

• Switch OFF the PROTON. Remove the Mains cable.

• Restore the jumper (J5) in its original B-C position.

• Put back the cover.

• Switch ON the PROTON.

• The PROTON is ready with default programming password: 1234.

• Enter programming mode by dialing 19-1234.

• Make necessary changes in the settings.

Extension Default Features

2 Local + 9 (2)

3 Local access only (1)



Default Flash Timer for all extensions : 600ms (6)

Default Hunting Scheme : Round Robin

Default Automatic Day-Night Switching : Off

Default Password : 1234




PROTON 103 Photograph:







Chapter 4: Installation and Troubleshooting

Installation

• The system has provision for wall mounting, but you can mount it in any other convenient way. An ideal place

for mounting the system should be such that it reduces overall wiring. Mains outlet and ventilation are other

factors to be considered with due importance.

• There are push-type terminals provided on the left hand side of the box. They are covered with a top cover.

Open this top cover for connecting extensions and the trunk line. Extensions begin from 2. Single, twisted

wire pairs with thickness of 0.5mm to 1.0mm are to be used to connect extension phones to the system.

System side of the wire ends should be stripped about 1 cm for firm and neat contacts.

• You can extend the trunk from the junction box with 0.5mm thick single, twisted wire pair and then connect it

to the PROTON as explained above. After connecting all extensions and the trunk, put the top cover back.

• If your trunk line is of pulse type, keep all the extension phones in pulse mode. If your trunk line is of tone

(DTMF) type, keep all the extension phones in tone mode.

• Once the extension and trunk connections are made, it is time to supply power to the PROTON 103. Connectthe Mains pin to a 2-pin socket that supplies 230VAC, 50Hz.

• You may take help of your electrician in getting voltages and checked before connecting the PROTON 103 to

the Mains.

• Apply power to your PROTON 103. Green colour on LED provided on the top of the enclosure will glow. You

can check functioning of the PROTON by testing all the extensions and the trunk.

• Test all extensions for Dial Tone, Ring Back Tone, Speech and Ring one-by-one.

• Test functioning of the trunk by dialing outside number from one of the extensions and checking the trunk

tones and speech. Ring on the trunk can be tested by asking your friend to dial your number.

Troubleshooting• Problem with the PROTON could be a partial failure or total breakdown. If the problem is partial, some part of

the system

• may not work but does not affect other parts. An extension not ringing or giving busy even when idle are

examples of such partial failures. During a total failure condition, nothing seems to be working.

• Following sections explain procedure to localize a fault.

Mains Supply

• If the problem is in the Mains supply then there will be total breakdown. There are three external parts

related to the Mains supply. If any of these is not working, the PROTON will not work at all. Ensure proper

functioning of these parts.

• Mains Socket

• Remove 3-pin plug from the socket and test the presence of proper Mains supply. Voltage should be

in the range of 200V-250V. If found OK, the ‘ON’ LED should turn on when Mains switch is operated

(Provided mains fuse and cable are OK).

• Mains Cable

• If it is damaged, it will result in total stoppage of the PROTON. If found OK, the ‘ON’ LED should turn

on when the Mains switch is operated (Provided Mains fuse is OK).

• Mains Fuse

• The fuse, if blown, should be replaced only after investigating cause of blowing. Rating of the fuse

must be strictly followed. Current rating of the mains fuse is 250 mA.




Extension Faults

• When any extension is not working, attempt should be made to localize the problem. Mainly there are three

parts making the extension interface.

Telephone Instrument

• First try to replace his telephone with tested, good quality telephone. Try to establish calls from this

extension and give ring to this extension from any other extension. If no problem is encountered, the fault

reported was due to the bad telephone.

Extension Wiring

• After making sure that the extension telephone instrument is OK, check for the extension wiring. This can

easily be verified by disconnecting extension wires from the MDF and connecting telephone directly on

the MDF. If the telephone operates properly, it means the problem is with the extension wiring. Problem

with wiring can be in the form of shorted wires due to broken insulation. Or open wire, which may happen

due to accidental pulling. Rectify the wiring fault before proceeding further.

Internal Faults• If the fault persists even after ensuring both the extension telephone and its wiring OK, the fault can be

within the PROTON system. Contact your dealer for rectifying the problem.

Trunk Faults

• When you find some problem with the trunk operation, the problem could be because of the PROTON or the

trunk line itself.

• First of all, you have to determine faulty section. To test the trunk, isolate the trunk from the PROTON by

disconnecting the trunk from the PROTON. Now connect a good quality working telephone directly to the

trunk and test following:

• Dial tone• Dialing of numbers

• Speech

• Incoming ring and speech

• If any of these are not found satisfactory, there is a problem with the trunk. Contact your Central Office

(PSTN) and inform them about the problem.

• If all above tests are found satisfactory, problem could be in your PROTON. Contact your dealer for rectifying

the problem.




Mechanical Dimension of PROTON 103







Chapter 5: Appendices

A: Features Summary

B: Programming Summary

Call Pick Up : 9

Call Transfer : Flash

Transfer While Ringing : Flash

Call Splitting (Hold-Toggle) : Flash

Conference : Flash-Flash

Redial : 7

Quick Dial : 5 or 6

Memory Dialing : 8-Location

Auto Call Back (Camp On Busy) : 2

Interrupt Request (Land with tone) : 3

Land without Intimation (Raid) : 4

Once Only Ring : 11

Cancel Once Only Ring : 12

Executive/Secretary (Do Not Disturb) : 13

Cancel Do Not Disturb : 14

Hot Line : 15

Cancel Hot Line : 16

Hot Outward Dialing : 17

Cancel Hot Outward Dialing : 18

Enter Program Mode : 19-Password

Enter Program Mode : 19-Password

Features Access Level : 31-Extension Level

Class of Service Level : 32-Extension Level

Flash Timer : 33-Extension-Timer Value

Day Mode Destination : 41-Extension

Night Mode Destination : 42-Extension

Hunting OFF : 43-0

Round Robin Ring : 43-1Delayed simultaneous Ring : 43-2

Immediate simultaneous Sing : 43-3

Day Mode : 11

Night Mode : 12

Auto Day-Night ON : 221

Auto Day-Night OFF : 220

Memory Numbers : 8-Location-Number-Flash

Change Password : 21-Password

Load Default Setup : 18-Password

Exit Program Mode : 0




C: Technical Specifications

System Configuration and Capacity:

Extension Dialing:

Trunk Dialing:

Tones:

Rings:

Transmission Parameters:

1 No. of Trunks : 1

2 No. of Extensions : 3

3 No. of Speech Paths : 1 Int + 1 trunk + 1 tone link

4 Type of Switching : Space division (CMOS cross point)

5 Type of Control : CMOS microcontroller with SPC

1 Pulse Dialing : 10 PPS +/-10%, 33ms/66ms

2 DTMF Dialing : As per CCITT recommendation Q.23

1 Pulse Dialing : 10 PPS +/-5%, Break=65-68 ms2 DTMF Dialing : Directly from the extension

Extension Battery Feed : 24 VDC

Dial Tone : 360 Hz-Continuous

Ring Back Tone : 360 Hz 0.4 sec on, 0.2 sec off, 0.4 sec on, 2.6 sec off

Busy Tone : 360 Hz-1.0 sec on, 0.8 sec off

Error Tone : 360 HzHold Tone : 360 Hz-0.067 sec on, 1.1 sec off

Interrupt Request : 360 Hz-0.067 sec on, 3.5 sec off Tone

Trunk Wait Tone : 360 Hz-0.067 sec on, 0.067 off, 0.067 sec on, 3.4 sec off

Confirmation Tone : 33 ms on, 33 ms off

Voltage : 74VDC, 50Hz

Internal Call (slow ring) : 0.5 sec on, 1.3 sec off

Trunk Call (fast ring) : 0.5 sec on, 0.3 sec off, 0.5 sec on, 2.3 sec off

Return Loss : More than 18 dB

Insertion Loss : Less than 1 dB

Interchannel Cross : Better than-65 dBm talk

Idle Channel Noise : Better than-60 dBm

Extension Loop : 270Ohms (Excluding phone) Resistance

Wiring : 0.5mm single twisted pair.

Mounting : Wall mountingPower Supply : AC 230V +/-10%, 50Hz




Temperature : 0o to 45oC

Humidity : 95% RH, non-condensing

Dimensions (LxWxH) : 170 x 60 x 235 mm




D: Regulatory Information






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M a y 2 0 1 0

MATRIX COMSEC PVT. LTD.

Corporate Office:

394-GIDC, Makarpura, Vadodara - 390010, India.

Tel.:+91 265 2630555, Fax: +91 265 2636598

E-mail: [email protected]

Factory:

39-GIDC, Waghodia - 391760, Dist. Vadodara, India.

Tel.: +91 2668 262056/57

Technical Support:

Tel.: +91 2668 263172/73, Fax: +91 2668 262631

E-mail: [email protected]

Documents

PROTON 103 V1 System Manual