Property Management

Guide

1

Enjoying the constant people interaction that Real Estate offers, Fiona consistently

meets her clients’ needs by listening to their requirements and providing quality, award

winning property management services.

Having a keen eye for detail, Fiona strives to complete every task at a level superior to

her clients’ expectations.

Fiona believes that a day’s work is not complete until every telephone call has been

returned and every issue resolved.

Fiona is married to Greg, with two beautiful girls Brooke and Kayla.

Fiona Muehlberg

Property Manager

Office: 8278 2333 (7 Days)

Fax: 8278 2266

Email: rentals@jamespartners.com.au

Fiona Muehlberg

Testimonials “Thank you for your professionalism and human approach, it is much appreciated!! Hopefully

our paths cross again”

Rebecca R. - Crafers

“To be honest we have been very impressed with how you work since you took on the role.

We think it’s just as important for the property manager to look after tenants as it is to look

after the landlord and you have certainly done that for us.”

Brian P. - Blackwood

“We thought James Partners and yourself were very professional in the way the property was

managed and felt that you had the best interest of both the landlord and tenant at heart. We

are sure that the landlords felt the same way about the quality of service you have provided.”

Corey B. - Mount Barker

“Thank you for your attentions over the last few years in managing our rental property at

Darlington. Thanks again for the professional services and all the best”

Simon P. - Darlington

2

James Partners First National Real Estate specialises in residential houses, units, vacant

land and small acreages throughout the Adelaide Hills, Foot Hills, surrounding regions

and across metropolitan Adelaide. Both in sales and property management.

Independently owned and operated by Phil Crowder and Chris Robson, James Partners

First National has built a reputation as a dynamic, innovative, progressive organisation

that is highly regarded throughout the local community. Our commitment to

customer service and innovative marketing strategies has played an integral role in the

continual growth of the company. James Partners is both high tech and high touch.

One of our many goals here at James Partners First National Real Estate is to ensure

your next move is a positive one. Our company was founded around one simple

mission: “To deliver results that exceed our client’s expectations”. We are continually

adopting and improving ‘Best Practice Systems’ that enable us to consistently achieve

this.

James Partners

First National

First National and

Red Cross Established in 2006, the First National Foundation embodies the philanthropic efforts

of over 450 First National Real Estate offices to provide financial support to charitable

organisations across Australia.

The First National Foundation has been founded to tangibly demonstrate First

National Real Estate’s commitment to the community. As a registered, not for profit,

Independent Corporation, the First National Foundation involves itself in fundraising in

order to engage with the local and wider community, not to profit from it.

In 2007, the First National Foundation entered into a three-year partnership with

Australian Red Cross, in support of their Emergency Services.

3

INTERNET

Marketing investment properties via the Internet has proven to be incredibly successful

and cost effective.

Increased exposure of your property to potential tenants throughout Australia and

other parts of the world.

Multiple photographs can be displayed.

Full description of the property.

10 websites...

• jamespartners.com.au

• realestate.com.au

• firstnational.com.au

• myhome.com.au

• homehound.com.au

• rent.com.au

• onthehouse.com.au

• whatsitworth.com.au

• Facebook

• Twitter RENTAL LIST AND WINDOW CARDS

Marketing Your

Property

4

FIRST PRIORITY

• Automatic email or SMS alert to out First Priority renters database

• Over 100 renters registered with our First Priority database NEWSPAPER ADVERTISING

• The Advertiser - Classified & Hills & Country

• First National Corporate - The Advertiser

• Courier - Adelaide Hills

• Messenger - Blackwood & surrounding suburbs

Marketing Your

Property

5

TENANT SELECTION

All prospective tenants must provide 100 points of identification before we will process

an application from them.

Information and references provided by tenancy applicants will be verified within 2

working days of receipt. This involves contacting current and previous rental agents,

current and previous employers, and personal referees to establish an accurate history

and sound knowledge of the applicant’s character and reliability.

All potentially suitable tenancy applications will be referred to you for a decision,

unless you instruct otherwise.

Your property will be leased for the rental amount agreed to in the Agency

Management Agreement between us and will not be leased for a lower amount without

your prior approval.

RENTAL PAYMENTS

We take particular care and considerable time in our tenant selection process by

adhering to our policy of rejecting any tenant who does not meet our stringent

suitability criteria. Through this policy we minimize our rental arrears level.

However, regardless of how much care is taken, tenants occasionally fall behind with

their rent. When this happens, we have a set procedure that we instigate which

includes;

Three to four days overdue - A personal ‘phone call or text message is sent. This is

followed by sending them a reminder that their rent is overdue.

Seven to Ten days overdue - A reminder letter, that their rent is overdue is sent.

Fourteen days overdue - A second, more direct letter is sent.

Fifteen days overdue - A termination notice is issued stating the tenant must pay all

outstanding rent or appropriate action will be taken for the tenant to vacate the

property.

You will be informed of the action we have taken once the tenant gets beyond ten days

in arrears.

Our Services

6

REPAIRS & MAINTENANCE

Presenting and maintaining your rental property in the best possible manner will help

you achieve the maximum return from it. One of our major concerns as agents is

maintenance and we ask that you give authority for James Partners First National to

attend to repairs and maintenance up to a set dollar value without contacting you. This

allows for us to attend to urgent repairs without delay. Alternatively, if you prefer, we

can contact you regarding any maintenance issue that arises. We are able to be

contacted 24 hours a day, 7 days a week in the event your tenant needs emergency

maintenance.

Whist we engage a range of qualified trades people to attend to all types of repairs and

maintenance, we are only too happy to use specific trades people designated by you.

Accounts are processed for payment only when the Property Manager is completely

satisfied that the work has been carried out to an acceptable standard.

If the cost of any maintenance work exceeds the specific amount set in the

Management Agreement, we will seek your approval before any work begins. ROUTINE INSPECTIONS

It is essential that your property is inspected regularly to ensure that the tenant is

maintaining the property to a standard we expect.

Internal and external inspections are conducted every three months.

A written report is provided to you on the general condition of the property and

notifying you of any general maintenance and tenant requests.

A copy of the report is given to the tenant. We will advise a tenant if they are not

maintaining a property to our standards.

Our Services

7

RENTAL STATEMENTS

Our statement run is done as close as possible to the end of the month, usually on the

day after, unless it is a weekend or public holiday.

Rental payments are credited directly into your bank account and the statement can be

posted or emailed to you with copies of any Tax Invoices paid during the period.

If you require, we are able to disburse to you at the middle of the month as well.

An end of year financial statement is forwarded to you at the end of the financial year

at no charge.

We can process all payments related to your investment property including Council

Rates, SA Water, Emergency Services Levy etc.

INSURANCE

James Partners First National believe that it is vitally important for property investors

to be insured. Please ensure that you have adequate insurance on each investment

property for:

• Building

• Contents - e.g. carpets, light fittings, window treatments etc

• Public Liability

• Landlord Protection - Despite all precautions taken with thorough checking of

tenant applications, no property management company can guarantee the

performance of any tenant they place into a property. This type of policy includes

cover for malicious damage by tenants and defaulting tenant.

We can help you with this type of insurance through Terri Scheer Insurance brokers,

if you wish.

LETTING AND MANAGEMENT FEES

In order to provide you with an accurate and competitive fee structure that is tailored

to suit your needs, we will need to inspect your Investment Property.

Our Services

8

FEE STRUCTURE OPTION 1

Not all Landlords have the same requirements. Some are happy to hand over the

responsibility of managing their investment entirely, while others like to retain some

degree of involvement.

Similarly, not all properties have the same requirements with some needing more

attention than others. Because of this, we prefer to discuss our fees with you after we

have inspected your investment property. This fee structure is presented as a guide

only;

Fee Structure

Management Fee 8.8% Letting Fee (new tenant) 2.2 weeks rent

(This fee covers Inspections / Open Inspections, Processing Applications, Tenancy

Contracts, Bond Lodgments and Tenant Orientation) Re-letting Fee (same tenant) 1.1 weeks rent Tenant database check Included Title Search (if required) $18.00 Ingoing / Outgoing Inspections Included Routine Inspections and Written Report Included Advertising: Printed Media as necessary Internet Advertising $55.00 Monthly Statement Fee Included Duplicate Monthly statements (if req) $5.50 End of Year Financial Statement (if req) $25.00 Organising maintenance and repairs Included Tribunal Preparation & Attendance $55.00 per hour or part Postage and telephone calls Included

Bank and Cheque fees Included

All fees are inclusive of GST. These fees vary and should be confirmed.

Our Services

9

FEE STRUCTURE OPTION 2

Fee Structure

Management Fee 6.6% Letting Fee (new tenant) 2.2 weeks rent

(This fee covers Inspections / Open Inspections, Processing Applications, Tenancy

Contracts, Bond Lodgements and Tenant Orientation) Re-letting Fee (same tenant) 1.1 weeks rent Title Search (if required) $18.00 Ingoing / Outgoing Inspections $33.00 flat rate Routine Inspections and Written Report $22.00 flat rate Advertising: Printed Media as necessary Internet Advertising $55.00 Monthly Statement Fee $5.50 Duplicate Monthly Statement Fee $5.50 End of Year Financial Statement $25.00 Organising maintenance and repairs $12.00 Tribunal Preparation & Attendance $55.00 per hour or part Postage and telephone calls At Cost Bank and Cheque fees Included

All fees are inclusive of GST. These fees vary and should be confirmed.

Our Services

10

We Guarantee…

• To establish the rental value of your property by comparing your property to

similar properties currently listed.

• To interview all prospective tenants.

• To check the references of all prospective tenants.

• To ensure that the tenancy agreement is completed in writing.

• To prepare a written inspection record of the property at commencement and

completion of the tenancy.

• To ensure a rental bond is lodged.

• To check that rents are paid promptly in accordance with the tenancy agreement.

• To carry out regular inspections of your property and provide you with written

report.

• To send monthly accounts in writing for rental monies collected.

• To arrange repairs and maintenance according to your instructions and ensure

they are carried out in a professional manner.

• To pay all accounts on your behalf as instructed.

• To inspect the property at the completion of the tenancy and refund bond

monies only when the condition is satisfactory.

• To provide a written end of financial year report.

Should we fail to perform in any of the above services we invite you to register your

complaint in writing. If the complaint is not acted upon and rectified within seven days

after receipt of your letter, you have the option of terminating or Managing Agency

Agreement.

Owner(s):

Property Manager: Fiona Muehlberg

Principal: Chris Robson and Phil Crowder

Office: James Partners - 8/225 Main Rd, Blackwood SA 5051

Dated: this day of 20

Guarantee

11

Meet the Team

Chris Robson Principal

Phil Crowder Principal

Fiona Muehlberg Property Manager

Stacey Tavasci Office Administrator

Thank You Thank you for inviting me into your home. I hold the responsibility of looking after what is

normally my clients greatest asset in the highest regard and continually work towards

providing the ultimate real estate service.

Although I am proud of the results my team and I have achieved, my most

important goal is to constantly exceed the benchmarks I have set in the

real estate industry.

With a business philosophy aimed squarely at customer service, innovative marketing

and superior results I look forward to the opportunity of proving my commitment and

‘unbridled enthusiasm’ to creating the best possible results for you.

Regards,

Fiona Muehlberg

8/225 Main Road, Blackwood SA 5051

T: 8278 2333 www.jamespartners.com.au

Janelle Liebelt Marketing Coordinator

Find us on Facebook www.facebook.com.au/jamespartners

Follow us on Twitter www.twitter.com/jamespartnersFN

Justin Posselt Sales Representative