PROPERTY MANAGEMENT SERVICESTHE CRUNKLETON GUIDE TO:

PROPERTY MANAGEMENT SERVICESTHE CRUNKLETON GUIDE TO:TABLE OF CONTENTS

INTRODUCTION........................................................................................... 3

MANAGEMENT SERVICES....................................................................... 6

ACCOUNTING SERVICES........................................................................ 10

CONSTRUCTION SUPERVISION............................................................ 11

BUSINESS TERMS...................................................................................... 14

Here’s the thing, an investment property should be making you money. That’s the bottom line.

So what is your property doing for you?

We work with clients from all backgrounds and walks of life, and when it gets down to it, most investment property owners simply don’t have either the time or experience necessary to fully maximize their investment’s full income potential.

It’s our job to come in, get your operating costs down, your occupancy levels up and increase your net operating income. That’s what we do, and we’re pretty darn good at it.

We do this by:

• Stabilizing your operating expenses and reducing them wherever possible

• Implementing Tenant Retention programs to help build healthy tenant/landlord relations

• Utilizing our agents and skilled marketing department to increase occupancy

• Insuring that each of your tenants is paying market rental rates

• Implementing Risk Management programs and Preventative Maintenance for the property to ensure your asset is protected

• Contesting unwarranted property taxes• And by leveraging our large portfolio of currently

managed properties to negotiate favorable service rates with highly qualified vendors

In the end, we’re here so that you don’t have to be.

We want you to be empowered to spend your time focusing on the things that matter to you in life, and let us take care of the day-to-day management of your investment property.

We’ll answer the phone at 2am when your tenant calls with an emergency that just can’t wait until morning. We’ll go out to the property and conduct regular inspections, and most importantly, we’ll solve any problem that arises, quickly, efficiently and cost effectively.

Why? Because we’re Crunkleton: Commercial Real Estate Group and we do things differently.

Different sounds pretty good doesn’t it?

SO WHY HIRE A COMMERCIAL PROPERTY MANAGEMENT TEAM?

“ It’s our job, to come in, get your operating costs

down, your occupancy levels up and increase your net

operating income. That’s w

hat we do, and w

e’re pretty

darn good at it.”

THE

SER

VIC

ES

With 15 properties currently managed just in Huntsville with an estimated value of over $80 million and consisting of more than 1 million square feet, you could say we’ve been around the block a time or two. And in that time we’ve discovered our own secret recipe for property management success:

AFTER HOURS EMERGENCIES AND SERVICE CALLS

“We’ll leverage our large portfolio of currently managed properties to negotiate favorable service rates with highly qualified vendors.”

INSURANCE & RISK MANAGEMENT

PROPERTY: LANDSCAPE, GROUNDS & SIGNAGE

We’ll respond to after-hours emergencies and be available 24 hours per day, 7 days per week. We will provide tenants, fire departments and police departments with 24 hour emergency contact information. For emergencies requiring on-site attention, the on-call Property Manager will be on-site within 30 minutes of notification if required.

Crunkleton understands the need for adaptation to ongoing changes that occur in the insurance industry and legal system. We’ll develop a Maintenance and Risk Management Program that remains relevant, comprehensive and effective. We’ll review the plans, process and risks to determine if ownership is achieving its desired outcome. By staying current with the industry trends and knowledge of new policy language, we’re able to provide effective claims management that may arise from loss.

Regular inspections of the property will include the close monitoring of the performance of landscape services especially considering the importance the exterior appearance of the building and the site have on the value of the investment. Crunkleton will also be responsible for obtaining building standard tenant signage and monitoring tenant compliance to the sign specifications contained in the lease agreement including the monument and the directional signs.

SERVICE CONTRACTS

We’ll leverage our large portfolio of currently managed properties to negotiate favorable service rates with our extensive list of highly qualified vendors and enter into contracts in the name of the owners necessary for the operation and maintenance of the property. We will also maintain all contracts and perform monthly inspections accompanied by the appropriate service contractor’s representatives.

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PREVENTATIVE MAINTENANCE PROGRAM

TENANT RETENTION PROGRAM

PROPERTY INSPECTIONS

LEASING SERVICES

Over the years we’ve learned that addressing a problem before it actually becomes an issue is an important part of running a successful and profitable investment property. That’s why one of the first things we’ll do when taking on any new property is develop a comprehensive and proactive, Preventative Maintenance Plan for the property. This plan will consist of regularly scheduled maintenance to all building systems that will help to increase the lifespan of the property and it’s existing equipment, keeping capital improvement costs down.

Above all, at Crunkleton we understand and value the importance of tenant retention to the overall net operating income of any property. That’s why our number one goal as a property management team is to build a solid foundation of trust and communication with each tenant in every building we manage to ensure ongoing satisfaction.

The way we do this is through a custom Tenant Retention Program that is specifically designed and tailored to each property we manage. This plan includes services such as:

• Site Visits• Monthly check-in calls to tenants• Tenant appreciation days• Detailed tenant profiles• A monthly tenant newsletter• A comprehensive property market assessment• And detailed follow-up on all service or repair calls to insure

satisfaction.

Every other week we will visit the property and conduct a thorough inspection. From these we will generate a monthly written report that will be delivered to ownership along with an annual roof inspection.

The value of any investment property rests on the quality of the leases with the tenants. That’s why we’ll carefully evaluate your property to determine current market rental rates, seek out available qualified tenants and develop a marketing strategy to quickly fill the remaining vacancy. When it comes time to sign a lease, Crunkleton will work on your behalf to negotiate the best terms and conditions; assist in the documentation of the transaction; provide advice on money saving issues; and use our market knowledge and experience to maximize the investment value and long term performance of the property.

“Our number one goal as a property management team is to build a solid foundation of trust and communication with each tenant in every building we manage...”

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LEASE ADMINISTRATION

ANNUAL OPERATING BUDGET

FINANCIAL REPORTING

ACCOUNT MANAGEMENT

AD VALOREM TAX ASSESSMENTS

We’ll take charge of enforcing all tenant obligations including: calculation of rent due, preparation and collection of operating expense increases, CAM, taxes and insurance reimbursements. And, with the owner’s approval, Crunkleton will pursue the collection of delinquent rent and late fees, and if necessary, obtain legal services to evict delinquent tenants and recover possession of the premises.

To start stabilizing operating costs, we’ll prepare a comprehensive annual operating budget for the property to review with ownership. This budget includes detailed expense information, the tenant rent roll, tenant improvement cost estimates and capital expenditure recommendations for the budget period based on the owner’s goals and objectives for the property. Once established and approved, Crunkleton will strictly adhere to these guidelines and budget restrictions. Any variance from the budget will be reported in the narrative within the monthly financial report.

As part of our property management service, we’ll provide detailed record keeping for the operation of the property. From these records, we’ll generate a detailed report to present to the ownership on or before the twentieth day of each month. The report consists of accounting statements which include: a budget comparison report, aging report, balance sheet, detailed rent roll, income statement, check register, general ledger, bank statement, expense distribution report, and a copy of all invoices for the preceding month.

Records will all be reviewed and approved in writing by the property manager prior to any payment. These payments will be dispersed from a separate operating account opened in the name of the ownership in care of Crunkleton. After payment of monthly expenses, excluding emergency reserve amounts, we will either retain or disburse any monies to the owner at owner’s discretion.

Property tax assessments and procedures can be complex and confusing, we’re here to help you navigate through the red tape and make sure that you aren’t paying more than you need to be. We’ll recommend appropriate action to appeal unfair assessments, take charge of paying all real estate taxes for the property on or before delinquent dates, and identify, quantify and pursue all opportunities for tax reduction.

“To start stabilizing operating costs, we’ll prepare a comprehensive annual operating budget for the Property...”

10

CONSTRUCTION SUPERVISION

VALUE ENGINEERING

CONTRACT SUPERVISION

From the pre-design stage through the construction process, we will serve as a communication center constantly monitoring the flow of the entire project. This continual overview allows us to respond to any and all challenges that arise immediately.

We’ll negotiate contracts and bid competitively to insure the lowest possible costs. We’ll develop a clear understanding of the properties needs as well as review all design documents, and conduct extensive on site inspections.

We’ll provide oversight and coordination with interior designer, architects and contractors, as well as schedule and conduct all meetings between tenants and contractors to monitor the architectural and interior design process.

Among the many benefits of paying for professional construction supervision is the opportunity for money saving insights from our highly experienced team of professionals.

We’ll review all contractor pricing quoted for tenant improvements and tenant build-outs to ferret out any potential saving to be incorporated into the architectural drawing and specifications to insure you are getting the best deal while still making sure you receive the highest amount of asset appreciation in return for your money spent.

Crunkleton will also provide constant monitoring and supervision of all contractor activity during the construction process through regular site inspections. Insuring that all trades necessary for the completion of the work are fulfilling the obligations to their contracts in a timely and cost efficient manner and that all work is remaining on schedule to be completed within the agreed time-frame.

“From the pre-design stage through the construction process, we will serve as a communication center constantly monitoring the flow of the entire project. ”

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Interested in talking to our property management team about what they could do for your property?

CLICK HERE AND GET CONNECTED WITH OUR TEAM TODAY!OR GIVE US A CALL US AT: 256.536.8809