Project...02

INTRODUCTION

Each and every organization is made up of people function through

people .without people organization cannot exist. Human resource is the most

significant resource in any organization. Human resource management is very

powerful and essential department in any organization .This department takes care

of the welfare of the work

Welfare means anything done for intellectual, physical . moral and

economic betterment of workers .Welfare activities are necessary to develop a

peaceful and industrial growth . Welfare activities are useful to use to the

workforce more effectively and to reduce friction among co-worker.

This project deal with the topic “A STUDY ON EMPLOYEES WELFARE

MEASURES AT ICF “

An employer may voluntary initiate employee welfare measures in his

undertaking with the following objectives;

To give expression to philanthropic and paternalistic feeling.

To win over employees loyalty and increase their moral.

To develop efficiency and productivity among workers.

Such employees should be satisfied well .In which way they can be

satisfied .only by providing welfare measures for them, they can be satisfied

1

OBJECTIVES OF THE STUDY

2

OBJECTIVES OF THE STUDY

Primary

1 .To study the concept of employee welfare measures offered by

INTEGRAL COACH FACTORY

2 .To find out the employees welfare measures in INTEGRAL COACH

FACTORY.

Secondary

1. To analyze & interpretation various factors determining the welfare

measured promotion by the organization.

2. To suggest the measure to motivate the welfare measure in the organization.

3

SCOPE OF THE STUDY

4

SCOPE OF THE STUDY

The most important aspect of the study is to find

whether the individual employee personally interested in the

welfare facility implemented by the management. This applies to

the management also because however good a welfare services is

to the employees, it needs to feel the pulse of the employees. The

management should also be keen in studying, what welfare services

the employees expect from the management and whether their

existing ones are to the employees satisfaction

5

LIMITATIONS

6

LIMITATIONS The study does not cover the workmen employed in the night shifts.

Some of the important legal documents of the Factory were not provided by

the management.

Some respondents were reluctant to respond.

Due to busy schedule, some employees didn’t show that much interest towards

filling the questionnaire.

7

CHAPTER II

COMPANY PROFILE

8

COMPANY PROFILE

INTEGRAL COACH FACTORY (ICF)

INTRODUCTION OF THE FIRM

Integral Coach Factory is an ISO-9001 company. It has its own Design

and Development wing, the infrastructure and technical know how to

manufacture sophisticated modern coaches. ICF all-steel, all-welded, light-

weight; ‘integral’ coaches with anti-telescopic and construction. The ICF

combines the three major factors of modern passenger transport: - Speed,

Comfort and Safety.

Initially, ICF was designed to produce only broad gauge shells, which were to be

furnished by the zonal railways. Later, a separate furnishing division was set up

in view of the serve limitation capacity of railway workshops and also to take

advantages of mass production techniques. Presently, Coach Production is done

in shell division and Furnishing division.

ICF manufactured around 125 different types of coaches. They can be broadly

classified into Self-propelled coaches, Trailer coaches, AC coaches, Conventional

coaches and Special coaches likes palace on wheels. ICF produced 34,022

coaches as on March 2004. ICF manufactured and supplied 150 containers to

Container Corporation India in addition to coaches, production in the last four

years. ICF has exported Coaches, Bogies and Spares to 11 countries. ICF

manufactured the first Stainless Steel coach for the Indian Railway.

9

IN ICF THERE ARE TWO DIVISIONS THEY ARE AS FOLLOWS:

Shell Division

Furnishing Division

SHELL DIVISION

The coach manufacturing starts from Shell Division, where the body

shell and Bogie Assembles are done. The body shell assembly is of all welded

integrated design and it consists of under frame, sidewall, roof and end wall

assemblies. A shell is made of one body shell fitted on two bogies. A sheet metal

shop produces all sheet metal items required for the manufacture of under

frame, sidewall and roof.

a. A main assembly shop assembles the under frame; sidewall, end wall and

roof to from a tube like shell.

b. Final assembly, painting of the shell and fitment of air brake arrangement

are done in the final assembly shop.

c. Bogies are manufactured by assembling the bogie bolster, wheel sets, axle

box and springs together.

The body shells fitted on the bogie are dispatched to furnishing Division

for Furnishing work.

COACH FURNISHING DIVITION

Aesthetic look, comfort and safety are very much essential for pleasant

journey; furnishing division takes care of the above and furnishing the interior

portion of the coaches.

10

Furnishing of coach is done in ten stages, viz, flooring, wiring, paneling on

side wall, window fixing, and partition paneling, plumping, floor molding .light

&fans and seats, berth and racks fixing and buffer height adjustment .

Compare plywood, limpet asbestos sheets, PVC sheets. Latex

cushion .feather touch vinyl cloth, stainless steel and Frap lavatory inlays are

used to achieve good interior design, best passenger and long life of the coach

under touch running conditions.

HISTORY OF GROWTH

ICF- India’s premier coach building factory was started in technical

collaboration with Swish Car and Elevator Manufacturing Corporation Ltd.,

Switzerland. The construction commenced on March 1952 and the first machine

was commissioned by Shri Lal Bagadur Shastri, Ministry for Railway, on 2nd

October of 1955 a red letter day for ICF When Pandit Jawaharlal Nehru, Prime

Minister of India, flagged off the first coach. The furnishing division of ICF was

inaugurated on 2nd October of 1962.

ICF –though the years has been engaged manufacturing many types of

coaches year after year. The maximum number of types ever produced in a year

is 32 different types of coaches in the year 2000 to 2001. Starting with a humble

beginning of about 350 coaches per year. ICF as grown to a production capacity

of more than 1000 coaches annually. In the year 1998-1999 the maximum

number of coaches over produced in a year at 1057 coaches was achieved. ICF as

exported a total of bogies and 425 coaches to

Thailand,Burma,Taiwan,Zambia,Philippines,Tanzania,Uganda,Vietnam,Nigeria

, Mozambique and Bangladesh.

11

FACTORY AREA

ICF has a factory are of 189,5 acres. Covered area in shops is 47 acres.

Township is spread over 285.5acres. ICF employs more than 13,000 people. The

self-contained townships consist of 3000 residential quarters with schools

auditorium, stadium. recreation facilities and hospital.

ICF as expertise across the full spectrum from design and development,

manufacturing to after-sales service of coaches. ICF has leveraged its coach

building experience of 48 years and 33,000 coaches to stay at the forefront of

innovative coach building and retains its leadership position over the years. ICF

has successfully incorporated cutting edge technologies into the coach building

process.

ICF is committed to improving passenger safety, passenger comfort and

maintainability of the coaches. ICF has a diversified product portfolio of many

types of coaches all built to exacting customer requirements.

The main objective of ICF is to manufacture all metal lightweight coaches from

ordinary 2nd class to most complicated types of coaches i.e., AC and DC, EMUs,

AC Expresses, Rajdhani Express etc. Of late, ICF has entered into export

market also supplying coaches for foreign countries.

ORGANISATION AND DEPATMENTLISATION

The organization consist of departments of functional basic viz .administration,

personal, mechanical, electrical, civil, engineering, finance and accounts, etc.

For the purpose of technical, financial and cost control the factory has been

broadly under the following departments.

Production shops

Service department inside the workshops

Service department outside the workshops

Stores department

General department

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AUTHORITY FOR MANUFACTURE:

The authority for manufacturing of components or assembly there of is

communicated through the issue of ‘Route cards’. The route cards contain

instruction to shop regarding the followings.

Operation to be carried out in the various shops and load centers

in their sequence.

The materials and tools to be used and

Time required for setting up machines and operations.

THE FUTURE OF THE ORGANIZATION

ICF is completing its 50 years of service to the nation by 2nd October 2005.

It has been planned to celebrate its Golden Jubilee in a befitting manner. From a

modest beginning to manufacture just a few third class shells in 1955, ICf is now

capable of producing over 1100 coaches per year and that too in more than 170

varieties. ICF can perhaps be compared with in the best of coach production

facilities and still remains a pioneer in introducing new types of coaches.

In the 151 years of Indian Railways, role of ICF in its 50 years is certainly a

remarkable one and will continue to be so in the years to come.

13

INDUSTRIAL PROFILE

The first railway on Indian sub-continent ran over a stretch of 21 miles from

Bombay to Thane the idea of a railway to connect Bombay with Thane, Kalian and

the Thal and Bhore Ghats inclines first occurred to Mr.George Clark, the chief

engineer of the Bombay Government, during a visit to Bhandub IN 1843.

The formal inauguration ceremony was performed on 16th April 1853, when 14

railway carriages carrying about 400 guests left Bore Bunder. The first passenger train

streamed out of Howrah station designed for Hooghly. A distance lf 24 miles, on 15th

August, 1854. Thus the first section of the East Indian Railways was opened the

public traffic, inaugurating the beginning of railway transport on the Eastern side of

the sub-continent.

In south the first line was opened on 1st July 1856 by the Madras Railway

Company. It ran between Veyasrapady and Wallajah road (Arcot), a distance of 63

miles. In the north a length of 119 miles of line was laid from Allahabad to Kanpur on

3rd March 1859. The first section from Hathras Road to Mathura Cantonment was

opened to traffic on 19th October 1875.

These were the small beginning which is due course developed in to a network of

railway lines all over the country. By 1880 the Indian railway system had a route

mileage of about 9000 miles. Indian railways, the premier transport organization of

the largest rail network in Asia and the worlds second largest under one management.

The railways zones are:

South East Central Railway, Central Railway, East Central Railway, East Cost

Railway, Eastern Railway, North Eastern Railway, North Western Railway, North

Eastern Frontier Railway, Northern Railway, South Central Railway, South Eastern

Railway, South Western Railway, Southern Railway, Western Central Railway,

Western Railway.

14

PRODUCTION UNITS:

Chittaranjan Loco Works, Diesel-Loco Modernization of workshops, center for

railway information system, Container Corporation of India Ltd., Indian Railway

Catering and Tourism Corporation Ltd, Indian Railway Finance Corporation IRCON

International Ltd, Konkani Railway Corporation, Mumbai Railway Vikas

Corporation, RAILTEL Corporation of India Ltd, RITES Ltd, Pipavav Corporation

Ltd.

OTHER ORGANIZATIONS UNDER INDIAN RAILWAYS:

Rail Vikas Nizam Ltd, Central organization for railway electrification, Delhi

Metro Rail Corporation, Federation of Railway Officers Associations, Indian Railway

Accounts Service Association, Indian Railway Accounting Reforms, Indian Railway

Central Organization for Telecom, Indian Railway Stores Services, Indian Railway

Welfare Organization, Indian Railways Institute of Electrical Engineering, Indian

Railway Institute of Signal Engineering and Telecommunications of Railway

Transport, National Rail Museum, Railway Recruitment Boards. Railway Staff

College, Baroda, Research Design and Standards Organization, Indian Railway

Institute of Mechanical and Electrical Engineering.

TERRITORIAL READJUSTMENT OF ZONES AND IN-HOUSE REFORMS:

In order to bring about greater efficiency in administration, speedy

implementation of on going projects, better customer care, reduction of workload on

General Managers etc., Indian Railways have decided to create seven new zones by

territorial re-adjustment of existing zones. The new zones, having limited financial

burden on Railways, will have thin and lean, efficient and modern administrative set

up. Two of the new zones have already started functioning.

15

NATIONAL RAIL VIKAS YOJANA:

With a view to complete strategically important projects within a stipulated period

of time, a non-budgetary iniative for the development of railways has been launched.

Under the scheme all the capacity bottlenecks in the critical sections of the railway

network will be removed at an investment of Rs.15000crores over the next five years.

These projects would include:

Strengthening of the golden quadrilateral to run more long-distance

mail/express and freight trains at a higher speed of 100kmph.

Strengthening of rail connectivity to ports and development of multimodal

corridors to hinterland.

Construction of four mega bridges-two over River Ganga, one area River

Brahmaputra, and one over river kasi.

Accelerated completion of those projects nearing completion and other

important projects.

NEW STEPS TOWARDS SAFETY AND SECURITY:

Safety of 13 million passengers that Indian Railways serve every day is of

paramount importance to the system. Over the years, apart from the regular safety

norms followed the network has taken a number of steps through innovative use of

technology and stepped up training to its manpower to enhance safety standards.

Constitution of Rs17000 corers non-lapsable Special Railway Fund (SRSF) to replace

the arrears of aging assets of railway over the next six years has been a historical

move in this direction.

16

A number of distressed bridges, ole tracks, signaling system and other

safety enhancement devices will be replaced during this period. Extensive

field trials of the anti-collision Device (ACD), indigenously developed by

Konkani Railway, is going on and once deployed across the Zonal Railways,

this innovative technology will help railways accidents due to collision

between trains. Security of railway passengers is at present a shared

responsibility of the Railway Production Force (RPF) and the Government

Reserve police (GRP). Efforts on to amend the Railway Act it give more

powers to the RPF in ensuring security of passengers on trains and within

Railway premises. Development of Women Police Force has been made for

security and assistance of women passengers.

IMPROVING FINANCIAL HEALTH:

The financial position of Indian Railway has been slowly but steadily improving.

Some of the highlights of the financial performance during

2001-2002 include: improved operating ratio from 98.8 percent to 96.6 percent,

savings in ordinary working expenses of Rs.1487 corers, Depreciation

Reserve .Fund(DRF) balance goes up from Rs.78.04 corers during March last

year to Rs.632.99 corers during same time this year. Railways have established a new

milestone in incremental freight loading during July this year by carrying 5.70 million

tones of goods. Freight loading for the last financial year crossed the target and

attained 492.31 million tones.

NEW TRENDS IN PASSENGERS AMENITIES:

To take care of the unreserved segment of the passengers, a new pilot project on

computer based unreserved ticketing has been launched. Of the 13 million passengers

served by the network every day, nearly 12 million are unreserved passengers. To

cater to this huge segment, computer based ticketing systems has been launched for

all most all important stations. With this, unreserved tickets can be issued even from

locations other than the boarding station and will reduce crowds at booking offices

and stations.

17

Indian railway catering and Tourism Corporation with the assistance of center for

Railway Information System have launched online ticketing facility. Computerized

reservation facilities were added at 245 new locations. At present these facilities are

available at 758 locations in the country covering about 96 percent of the total

workload of passenger reservation. Computerized reservation related enquiries about

accommodation availability, passenger’s status, train scheduled, train between pair of

stations etc., have been made web enabled.

A pilot project for issuing monthly and quarterly season tickets through

Automated Teller Machine (ATM) has been launched in Mumbai this year and has

been found very successful. Another pilot project for purchasing tickets including

monthly and quarterly season tickets through smart card has also been launched.

‘National Train Enquiry System’ has been started in order to provide upgraded

passenger information and enquiries. This system provides the train running position

on a current basis through various output devices such as terminals in the station

enquiries and Interactive Voice Response System (IVRS) at important railway

stations. So far the project has been implemented at 98 stations.

Freight Operation Information System (FOIS) computerization of freight

operations by railways has been achieved by implementing Rake Management System

(RMS). Such FIOS terminals are available at 235 locations. Railways have established

their own intra-net Rail ‘net’. It provided networking between Railway Board, Zonal

Headquarters, Divisional Headquarters, Production Units, and Training Center etc,.

INNOVATIVE TECHNOLOGIES BY KONKAN RAILWAY:

KONKAN Railway Corporation (KRC), the technological marvel of Indian

Railways, has invented quite a few new technologies. Anti Collision Device (ACD),

state-of-art indigenous technology of KRC is currently under-going intensive field

trails and is capable of avoiding collision between trains.Sky bus metro is another

innovative, economic and eco-friendly mass rapid transportation solution devised by

KONKAN Railway. Self stabilizing Track (SST) devised by KRC, which is

undergoing trails at present, will help Railways run the fastest train in the near future

and will make tracks much more safe and sustainable.

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PROVIDE SECTOR PARTICIPATION

The participation of both private and public sectors in developing infrastructure

has gone up. A joint venture company was formed with Pipava Port authorities to

provide board gauge connectivity to Pipava Port. MoUs has been signed between

Ministry of Railways and the state governments of Andhra Pradesh, Karnataka,

Maharashtra, West Bengal, Tamil Nadu, and Jharkhand in developing rail

infrastructure in these states.

NEW TECHMOLOGIES:

India became the first developing country and the 5th country in the world to roll

out the first indigenously built”State-of0art” high horse power three phase electric

locomotives when the first such loco was flagged of from Chittranjan Locomotive

Works (CLW). CLW has been achieving progressive indigenization and the cost of

locomotives had come down to the level of Rs. 13.65 corers.

Social obligations and care for weaker sections Senior citizens, students, disabled

persons, etc,. Enjoy concessional benefits from Railways. New initiatives in this area

during the last three years include reduction of age limits for the special concession to

senior women citizen from 65 to 60 years, blind and mentally challenged persons can

now travel in AC classes on concessional rates. Free second class Monthly Season

Tickets (MST) for school going children up to 10th standard for travel between home

and school was also introduced.

TIE-UP WITH FOREIGN RAILWAYS:

Indian Railways is in constant touch with Railways across the world to bring in

state-of-art facilities in its system. Towards this, a memorandum of understanding was

signed during the English Session of the Indo-Austria Joint Economic Commission

held in Vienna. This seeks to promote and deepen long-term infrastructure Specific

Corporation between Indian and Austrian Railways to their mutual

benefit.

19

Chapter lll

Review Of Literature

20

REVIEW OF LITERATURE

IMPORTANCE OF EMPLOYEE WELFARE

Employee welfare is an important fact of industrial relations, the extra

dimensions, giving satisfaction to the worker to the in way that even a good usage

cannot. employee worker includes the provision of welfare facilities for the integrate

development of an individual personality.

Welfare measures must eliminate risk and insecurity. This is to ensure their

personal safety and provide them with the equipment and atmosphere needed to draw a

fair wages without any feeling of guilt measures, gives the workers economic constraints

probably due to large families, organization. It should provide facilities such as

transport media-aid, credit and subsidized food required by the worker. The union

should ensure several benefits to maintain their image.

Employer should provide with amenities to discharge their responsibility. the

amenities provided to the employees could raise the employees morale use of their work

force more effectively and reduce turnover a absenteeism. Welfare facilities are bound

by length of service thus ensuring that an employee will remain from certain minimum

period at least.

Concepts of employees Welfare

Employee welfare may be viewed as a total concept, a social concept

and as a relative concept. The total concept is a describe state of existence

involving and physical, mental, moral and emotional well-being. These four

elements constitute the structure of welfare, on which its totally is based.

The social concept of welfare implies the welfare of man, his family and

his community. all these three aspects are inter-related and work together in a

there-dimensional approach. The relative concept of welfare implies that welfare

is relative time and place.

21

Employee welfare implies the setting up minimum desirable standards

and the provisions of facilities like health, good clothing, housing, medical

assistance, education insurance, job security relation etc. such facilities enable

the worker and his family life and social life. employee welfare also operates to

neutralize the harm effects of large scale industrialization and urbanization.

Classification of employee welfare measures

The employee welfare activities may be classified as

Statutory

Every welfare promotes the welfare of the employee by securing and

protecting a social order in which justice social, economical, political confirms

with all the institutions of natural life. These legislative measures generally

regulate working conditions, minimum wages, safety and sanitations such

statutory provisions are gradually increasing with the industrial development in

all the countries.

Voluntary

Under voluntary measures welfare are included al those activities which are

undertaken these activities because they increase the efficiency of the worker and

maintain the industrial peace.

Mutual Mutual welfare activities are those activities which are initiated by the worker

for the betterment welfare activities undertaken by the trade unions are included under

this head.

22

The amenities provided for the welfare of the workers: they have various amen ties for

the workers they are as follows:

Washing facilities(sec.42)

Facilities for storing and drying(sec.43)

Facilities for sitting(sec.44)

First-aid appliances(sec.45)

Canteens(sec.46)

Shelters. rest rooms and lunch rooms(sec.47)

Crèches(sec.48)

Welfare officers(sec.49)

The mines deals with the various facilities that are provided for the workers:

Separately and adequately screened for the male and female workers.

For keeping clothing of workers not worn during working hours.

Sitting arrangements for workers obliged to work in a standing position.

At least one first aid box with prescribed contents for every 150 workers

Canteen in factory employing more than 250 workers

Shelters. rest rooms, lunch rooms employing more than 150 workers.

Crèches in factory employing more than 30 women workers.

Employment of welfare officers employing more 500 or more workers.

23

CHAPTER Iv

RESEARCH

METHODOLOGY

24

RESEARCH METHODOLOGY

Research Design:

Research design is the arrangements of conditions for collection and analysis

of data in a manner that aims to combine relevance to the research purpose. The

researcher adopted descriptive research design for the studies. Descriptive research

includes survey and fact-finding enquires of different kinds. The major purpose of

descriptive research is description of the state of affairs, as it exists as present. The

main characteristic of this method is that the researcher has no control over the

variable; he can only report what has happened or what is happening.

Sampling Method:

The researcher adopted convenience-sampling method for the study. In the

method, the researcher collected data from these respondents who are most

conveniently available during a certain period of time. The researcher collected filled

questionnaires from 120 employees. The research himself directly met the employees

and issued the questionnaires.

Sample size:

Sample size 120 respondents.

Sources of the Data Collection:

The researcher has to use the primary sources of data collection; the data were

directly collected from the respondents in the form of questionnaires. Apart from

primary data, researcher performed literature survey to find out the statement of the

problem. The literature is considered a secondary data, which is collected from

various sources.

Company guidelines

Text books

Internet survey

25

Tools of Data Collection:

The researcher has used "questionnaire" as an instrument to collect the data

from the respondents, which is the primary source of data collection. The purpose of

adopting these tools is that now a employees and executives are bound with their

respective works, for their convenience, questionnaire was used. So it is difficult for

the researcher to collect data using other methods or tools.

PREPARATION OF TOOLS:

The researcher referred books, articles, magazines and mostly Internet in order

to have the depth knowledge to understand the concept of employee welfare. The

researcher got exposure to the topic in three seminars too. Based on this theoretical

reading and mainly with the consultation with the research guide and HR personals,

the researcher has prepared the questionnaire.

PRE-TESTING

Before the actual process of data collection, the researcher conducted a

protesting with the respondents, to know the validity of the questionnaires and made

the required changes as per requirements.

DURATION OF DATA COLLECTION

The researcher started collecting the data from 05\01\08 and completed the

collection by 25\3\09.It was collected from one hundred twenty respondents.

Chi-Square Test Analysis

A statistical technique used to test significance in the analysis of frequency

distribution.

This test (as a non-parametric test) is based on frequencies and not on the

parameters like mean and standard deviation.

This test is used for testing the hypothesis and is not useful for

estimation.

This test can also be applied to a complex contingency table with several

classes and as such is a very test for research work.

26

Chapter-V

27

Age of the employees

S. No AGE OF EMPLOYEES

No .of . respondents percentage

1. 20-30 19 16

2. 30-40 39 32

3 40-50 46 38

4 Above 50 16 14

TOTAL 120 100

INFERENCE:

From the above table it was found that majority (38%) age of the

employee is 40-50,(32%) belongs to age group 30-40,(16%) of employee are 20-30

and (14%) of employees are above 50%

28

Age of the employees

29

TABLE: 2

GENDER OF EMPLOYEES

S.NO GENDER No .of. respondents

percentage

1. MALE 68 57

2. FEMALE 52 43

TOTAL 120 100

Inference:

From the above table a majority of employees (57%) belongs to

male and (43%) of employees belongs to female

30

GENDER OF EMPLOYEES

31

TABLE: 3

Educational Qualification

S.NO Education qualification

No .of . respondents

percentage

1. SSLC 14 12

2. HSC 22 18

3. Degree 56 47

4. Post graduation 28 23

Total 120 100

Inferences:

It can be inferred from the above table the most of the employees in

the organization are graduates (47%) ,23% are found to be post graduates,

(18%) of the employee are (Hsc) and remaining (12%)qualified as sslc.

32

Educational Qualification

33

TABLE: 4

WORKERS EXPERIENCE

S.NO Length of service

No. of . respondents

percentage

1 Less than 5 years

25 21

2 6-10 years 30 25

3 11-20 years

30 25

4 Above 20 35 29

Total 120 100

Inferences:

It can be inferred from the above table the most of the employees (29%) they

have above 20 years experience in the company (50%) of employees have 6-20

years experience and (21%) of employees have less than 5years of experience.

34

WORKERS EXPERIENCE

35

TABLE: 5

STATUTORY AND NON STATUTORY MEASURES ARE FOLLOWED

S .No

Welfare measures

No .of . responden

ts

percentage

1 Yes 120 100

2 no 0 0

Total 120 100

Inference:

It can inferred from the above table the majority (100%) of employees says yes.

(0%) of employees says no.

36

STATUTORY AND NON STATUTORY MEASURES ARE

FOLLOWED

37

TABLE: 6

OPINION OF EMPLOYEES TO WELFARE FACILITIES

S. NO WELFARE FACILITIES


percentage

1. Highly Satisfied

20 17

2. Satisfied 89 74

3. Dissatisfied 11 9

TOTAL 120 100

Inference:

It can inferred from the above table the majority of employees

(74%) felt that satisfied with the welfare facilities,(17%) of employees are highly

satisfied with the welfare facilities and remaining (9%) of employees are

dissatisfied with welfare facilities.

38

OPINION OF EMPLOYEES TO WELFARE FACILITIES

39

TABLE: 7

OPNION OF EMPLOYEES TOWARDS WORKING HOURS

S. NO WORKING HOURS

no. Of . Respondents

percentage

1. Highly Satisfied

32 27

2. Satisfied 82 68

3. Dissatisfied 6 5

TOTAL 120 100

Inference:

It can inferred from the above table, (68%) majority of employees are

satisfied with the working hours in the factory,(27%) of employees are highly

satisfied with working hours remaining (5%) are dissatisfied.

40

OPNION OF EMPLOYEES TOWARDS WORKING HOURS

41

0

10

20

30

40

50

60

70

80

90

Highly Satisfied Satisfied Dissatisfied

WORKING HOURS

NO

OF

RE

SP

ON

DE

NT

S

no . Of .Respondents

percentage

S. NO TRANSPORT FACILITIES

no . Of . Respondents

percentage

1. Highly Satisfied

29 24

2. Satisfied 67 55

3. Dissatisfied 24 21

TOTAL 120 100

TABLE: 8

OPNION OF EMPLOYEES TOWARDS TRANSPORTS

FACILITIES

Inference:

It can inferred from the above table the (55%) majority of employees are

satisfied with the transport facilities in the factory,(24%) of employees are

highly satisfied with transport facilities remaining (21%) are dissatisfied.

42

OPNION OF EMPLOYEES TOWARDS TRANSPORTS

FACILITIES

43

TABLE: 9

S.NO

HOUSING FACILITIES


percentage

1 HIGHLY SATISFIED

32 27

2 SATISFIED 69 57

3 DIS SATISFIED 19 14

TOTAL 120 100

HOUSING FACILITIES

Inference:


satisfied with the housing facilities in the factory,(27%) of employees are highly

satisfied with housing facilities remaining (14%) are dissatisfied

44

HOUSING FACILITIES

45

TABLE: 10

SATISFACTION LEVEL TOWARDS REST ROOM PROVIDED

S.NO REST ROOM No . Of . Respondents

Percentage

1 HIGHLY SATISFIED

19 16

2 SATISFIED 57 47

3 DIS SATISFIED 44 37

TOTAL 120 100

Inference:


satisfied with the rest room provided in the factory,(37%) of employees are

dissatisfied with rest room provided, remaining (16%) are highly satisfied.

46

SATISFACTION LEVEL TOWARDS REST ROOM PROVIDED

47

TABLE: 11

SATISFACTION LEVEL TOWARDS MATERNITY BENEFITED

S.NO MATERNITY BENEFITED

No . Of . Respondents

Percentage

1 HIGHLY SATISFIED

22 42

2 SATISFIED 30 58

3 DIS SATISFIED 0 0

TOTAL 52 100

Inference:


satisfied with the maternity benefited in the factory,(42%) of employees are

highly satisfied with maternity benefited, (0%) are dissatisfied.

48

SATISFACTION LEVEL TOWARDS MATERNITY BENEFITED

49

TABLE: 12

OPINION OF EMPLOYEES FESTIVAL ADVANCES

S.NO FESTIVAL ADVANCES


percentage

1 YES 105 87

2 NO 15 13

TOTAL 120 100

Inference:

It can inferred from the above table, the majority (87%) of employees says

Yes to festival advances and remaining (13%) of employees says no.

50

OPINION OF EMPLOYEES FESTIVAL ADVANCES

51

TABLE: 13

EMPLOYEES SATISFACATION TOWARDS FIRST AID FACILITIES

S.NO FIRST AID FACILITIES


percentage

1 YES 90 75

2 NO 30 25

TOTAL 120 100

Inference:


Yes to first aid facilities and remaining (25%) of employees says no.

52

EMPLOYEES SATISFACATION TOWARDS FIRST AID

FACILITIES

53

FIRST AID FACITIES

75

25

YES

NO

TABLE: 14

OPINION OF EMPLOYEES TOWARDS CHILDRENS EDUCATION LOAN

S.NO

EDUCATION LOAN

no. Of . Respondents

percentage

1 YES 91 76

2 NO 29 24

TOTAL 120 100

Inference:


Yes to children’s education loan and remaining (24%) of employees says no.

54

OPINION OF EMPLOYEES TOWARDS CHILDRENS EDUCATION LOAN

55

TABLE: 15

OPINION OF EMPLOYEES REGARDING WASHING ALLOWANCES

S.NO Washing allowances


percentage

1 Yes 87 72

2 No 33 28

TOTAL 120 100

Inference:


Yes to washing allowances and remaining (28%) of employees says no.

56

OPINION OF EMPLOYEES REGARDING WASHING ALLOWANCES

57

TABLE: 16

satisfaction level on drinking water

S .No Satisfaction Drinking water

No .of. respondents

Percentage

1 Fair 35 29

2 Good 85 71

Total 120 100Inference:

It can inferred from the above table, the majority (71%) of employees have

good satisfaction with drinking water facilities in the factory and remaining

(29%) of employees says fair.

58

satisfaction level on drinking water

59

TABLE: 17

satisfaction level on ventilation

S . No

Satisfaction on ventilation

No . of. respondents

percentage

1 Fair 32 26

2 Good 88 74



good satisfaction with ventilation in the factory and remaining (26%) of

employees says fair.

60

satisfaction level on ventilation

61

TABLE: 18

satisfaction with canteen facilities

S . No Satisfaction with canteen


Percentage

1 Yes 88 74

2 No 32 26

total 120 100

Inference:


Yes to satisfaction with canteen facilities and remaining (26%) of employees says

no.

62

Satisfaction with canteen facilities

63

TABLE: 19

SEPARATE LOCKER’S

S.NO SEPARATE LOCKER’S


Percentage

1 YES 70 58

2 NO 50 42

TOTAL 120 100

Inference:


Yes to separate lockers and remaining (42%) of employees says no.

64

SEPARATE LOCKER’S

65

TABLE: 20

OPINION OF EMPLOYEES TOWARDS MEDICAL CHECKUP

S.NO MEDICAL CHECHUP


percentage

1 Agree 106 88

2 Disagree 14 12


It can inferred from the above table, the majority (88%) of employees

agree for medical checkup conducted in the factory and remaining (12%) of

Employees are disagree.

66

OPINION OF EMPLOYEES TOWARDS MEDICAL CHECKUP

67

MEDICALCHECKUP

88

12

1 Agree

2 Disagree

TABLE: 21

S.NO

GRIVANCES No . Of . Respondents

Percentage

1 STRONGLY AGREE 25 21

2 AGREE 72 60

3 DIS AGREE 23 19

TOTAL 120 100GRIVANCES ARE REDRESSED QUICKLY

Inference:

It can inferred from the above table, the majority (60%) of employees

agree for grievances are redressed quickly in the factory ,(21%) of employees are

strongly agree and remaining (19%) of Employees are disagree.

68

GRIVANCES ARE REDRESSED QUICKLY

69

TABLE: 22

SUGGESTION ABOUT WELFARE MEASURES

S.NO WELFARE MEASURES


Percentage

1 FAIR 50 42

2 GOOD 70 58

120 100

Inference:


good suggestion with welfare facilities in the factory and remaining (42%) of

employees says fair.

70

SUGGESTION ABOUT WELFARE MEASURES

71

CHI -QUARE TEST

Ho Null hypothesis

There is no significant relationship between experience and welfare measure

H1 Alternative hypothesis

There is significant relationship between experience and welfare measure

Observed frequency :

72

CATEGORY

EXPERIENCE

FAIR GOOD TOTAL

LESSTHEN 5

YEARS

10 15 25

6-10YEARS 15 15 30

11-20YEARS 10 20 30

ABOVE 20YEARS 15 20 35

TOTAL 50 70 120

61

Expected frequency

CATEGORY

EXPERIENCE

FAIR GOOD TOTAL

LESSTHEN 5 YEARS 15 20 35

6-10YEARS 10 30 40

11-20YEARS 10 10 20

ABOVE 20YEARS 10 15 25

TOTAL 45 75 120

Row total *column total Ex = ---------------------------------- Grand total

73

62

CALCULATION OF CHISQUARE-TEST

0 E 0 –E (0-E)2 (0-E)2/E

10

15

25

15

15

30

10

20

30

15

20

35

15

20

35

10

30

40

10

10

20

10

15

25

-5

-5

-10

5

-15

-10

0

10

10

5

5

10

25

25

100

25

225

100

0

100

100

25

25

100

1.66

1.25

2.857

2.5

7.5

2.5

0

10

5

2.5

1.66

4

41.427

Calculated value = 41.427

Tabulated value:

74

Degree of freedom = (r-1)*(c-1) =

r =4

c= 2

= (r -1)*(c-1)

= (4-1)*(2-1)

= 3*1

Significance level=3at5%

Hence tabulated value =7.815

Conclusion:

As the calculated value is greater than tabulated value therefore

the Null hypothesis Ho is rejected. From the calculated we conclude that there is

significant relationship between experience and opinion about welfare measure of

employees.

75

CHAPTER VI

FINDINGS AND

SUGGESTION

S

76

FINDINGSAge group

Majority of the respondents (38%) belong to 40-50 years of age.

Classification of Gender

It is observed that (57%) of the respondents belong to MALE.

Educational qualification

It is noted that (47%) of the respondents belong to degree.

Workers Experience

Mostly (29%) of the respondents belong to the above 20 years of experience

Statutory and non statutory measures are followed

It is observed that majority of the respondents says yes

Employees to welfare facilities

It is observed that (74%) of the respondents says that satisfied.

Employees towards working hours

It is observed that (68%) of the respondents says that satisfied.

Employees towards transports facilities

It is observed that (55%) of the respondents says that satisfied

Housing Facilities


Towards rest room provided


Towards maternity benefited


Employee festival advances

It is observed that majority of the respondents says yes.

Towards first aid facilities


Towards Children’s Education Loan

It is observed that majority (76%) of the respondents says yes

Washing Allowances


Satisfaction level on drinking water

Majority (71%) of the respondents says that Good.

77

Satisfaction level on ventilation

Majority (74%) of the respondents says that Good.

Satisfaction with canteen facilities

It is observed that majority of the respondents says yes.

Separate Locker’s

It is observed that majority (58%) of the respondents says yes.

Towards Medical Checkup

It is observed that majority (88%) of the respondents are agree.

Grievance are redressed quickly

It is observed that majority (60%) of the respondents are agree.

Suggestion about welfare measures

Majority (58%) of the respondents says that good .

78

SUGGESTIONSIntegral Coach Factory has been offering various welfare facilities to

employees. Though employees are largely satisfied with the facilities

offered by the factory the following suggestions to be implemented for

further improvement of welfare facilities.

1. The company can give more educational loans for childrens.

2. The company can maintain good drinking water facility.

3. The company can develop the rest room facilities.

4. The company can provide more number of separate lockers for

employees.

79

CONCLUSION

80

CONCLUSION

Employee welfare as we generally understand should not only be

confined to efforts to make life worth living for workers ,but should also

promote conditions of well being happiness are satisfied, conservation

and development of human resource management believes that human

resources are extremely important resources and they are given most

important to employee development. Employees are satisfied with the

welfare facilities provided by the company.

81

BIBLIOGRAPHY

HUMAN RESOURCE DEVELOPMENT

1 Personnel management: Tripathi P. C ,Sultan Chand

&sonspublisher, New Delhi. C. B. Mamoria,

1. Human resource management: Dr. C. B.gupta, Sultan Chand &sons

Publisher, Stephen Robbins & Decenzo.

RESEARCH METHODOLOGY

1. P. Ravilochanan, Margham publication, Chennai.

2. R.Kothari, Wishwa Prakashan publisher, New Delhi.

STATISTICS

1. Dr. S.P. Gupta, Sultan Chand & Sons Publisher New Delhi.

2. P.R. Vital and V. Malini, Margham publication, Chennai.

MERCANTILE LAW

1. N.D.Kapoor. ,Sultan Chand &Sons Publisher New Delhi.

WEB SITES

1. www.google.com

2. www.icf.com

82

83

Questionnaire 1. Name of the employee_____________________

2. Age

a) 20-30 b) 30-40 c) 40-50 d) above50

3. Gender

a) male b) female

4. Educational qualification

a) Sslc b) Hsc c)Degree d)Post graduates

5. Designation_______________________

6. your present experience

A ) less than 5 years b) 6-10years c) 11-20years d)above20years

7. statutory and no statutory measures are followed in a factory

a) yes b)no

8. Are you satisfied with welfare facilities of your factory

a) Highly satisfied b) satisfied c)dissatisfied

9. How for your satisfied with your working hours

a) Highly satisfied b)satisfied c)dissatisfied

10. How for your satisfied with factory transport facilities

a) Highly satisfied b) satisfied c) dissatisfied

11. How for your satisfied with housing facilities


12. How for your satisfied with restroom provided by the factory


13.Areyou satisfied with the maternity benefits(only for ladies)

A ) Highly satisfied b)satisfied c)dissatisfied

14.Are you satisfied with advances(festival ,housings, vehicles) provided in

the factory

a) yes b)no

15.Are you satisfied with the factory first aid facilities

a)yes b)no

16. Does the factory provided children’s education loan

a) yes b)no

17.Does the factory providing washing allowances

a) yes b)no

84

18. Your satisfaction level on drinking water provided by factory

a) good b)fair

19.Your satisfaction level on ventilation in a factory

a) good b)fair

20.Are you satisfied with canteen facilities provided by the factory

a)yes b)no

21.Does the factory provide separate locker arrangement for a employees

a)yes b)no

22.Your suggestion about welfare measures in your factory

a)good b)fair

23.Please give your valuable suggestion for improving welfare measures in

your

factory_________________________________________________________

_______________________________________________________________

.

85

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